Capture the Magic Schedule All events will take place in the Montego Ballroom unless noted otherwise.
Thursday, Aug. 4 3 to 3:15 p.m. Welcoming Comments 3:15 to 4:15 p.m. Keynote: Jeff Slutsky, Street Fighter Marketing 4:15 to 5 p.m. Exhibits Open
5 to 6 p.m. Educational Session: Joe Keshmiri & Cyrus Kennedy, XQ Innovation 6 to 7:30 p.m. Welcoming Reception (Exhibits Open)
Friday, Aug. 5 7 to 8 a.m. Breakfast (St. Thomas Ballroom)
Noon to 1 p.m. Lunch (St. Thomas Ballroom)
8 to 8:10 a.m. Opening Comments
1 to 2 p.m. Educational Session: Troy Harrison, Troy Harrison & Associates
8:10 to 9 a.m. Educational Session: Jerry Newberry & Steve Rolla, Pros Elite Group 9 to 9:30 a.m. Exhibits Open 9:30 to 10:30 a.m. Educational Session: Ed McLaughlin, Valderus, & Rick Reynolds, AskForensics 10:30 to 11:15 a.m. Exhibits Open 11:15 a.m. to Noon Educational Session: West McDonald, Print Audit & FocusMPS
2 to 2:45 p.m. Exhibits Open 2:45 to 3:45 p.m. Educational Session: Charles Brewer, Actionable Intelligence 3:45 to 4 p.m. Closing Comments & Exhibitor Prize Drawings 6 to 8:30 p.m. Blue Man Group (Meet at the shuttle loading/ unloading area at the north valet, located past the front desk lobby and 1OAK Night Club.)
Keynote Address Street Fighter Marketing: Out-Thinking, Not Out-Spending, Your Competition Jeff Slutsky, founder, Street Fighter Marketing
This thought-provoking and dynamic keynote address will be filled with numerous examples of the innovative, shrewd, clever and “out-of-the-box” thinking and effective communication strategies needed to compete in today’s competitive environment. Learn the Street Fighter secrets of doing more with less, in what Inc. Magazine referred to as “Brains Over Bucks.” Slutsky will share his secrets to marketing without money. With a background in both advertising and public relations, Slutsky had an opportunity to practice what he preached when he became part owner of a nightclub and, later, a health club. With the marketing dollars now coming out of his own pocket, he soon began to discover and develop result-oriented, low-cost tactics to build sales. Slutsky’s grassroots marketing program has received a great deal of national media attention from The Wall Street Journal, USA Today, Inc. Magazine and CNN. He has presented and consulted with many organizations including AT&T, American Express, Chevron, Walt Disney, Pizza Hut, Honda, Sony, Goodyear, the U.S. Army, Marvel Entertainment and McDonald’s. Slutsky is the founder of Street Fighter Marketing, which specializes in teaching businesses how to market, promote and increase sales on a shoestring budget. He has authored and published 10 books including “Street Fighter Marketing Solutions,” and has produced three audio albums and six video training programs.
Additional Educational Sessions Understanding & Leveraging the XQ Factor of Your Employees Joe Keshmiri, president & CEO, & Cyrus Kennedy, executive vice president, XQ Innovation
In 2015, Time Magazine published an article called, “How High is Your XQ? Your Job Might Depend on It,” which highlighted a new trend in business — employee assessments. What is XQ? It is a combination of IQ (intelligence quotient), EQ (emotional quotient) and personality traits (behaviors and motivators). Together, the three can create an amazing synergy that provides a better understanding of the human mind. With that understanding, business owners and managers can be better prepared to ensure that business strategies are carried out effectively with each employee reaching his (or her) full potential. In this session, Keshmiri will discuss the importance of understanding each office technology dealership employee’s XQ factor and provide tools that can dramatically increase their employee engagement and help make them much more successful on a daily basis. After 30 years working for such organizations as Canon, Lanier, Minolta and IKON Office Solutions, as well at several Canon and Ricoh office technology dealerships, Keshmiri was inspired to embark on helping CEOs and business owners achieve their business goals. He founded XQ Innovation on the principle that success is predictable and that creativity and innovation are at the heart of global business. Recognizing that the emergence of the millennial and multicultural/multigenerational workforce requires a sound XQ factor strategy for sustained success — while also recognizing that people are always at the heart of success for any organization — Keshmiri has designed several employee performance optimization programs to engage and re-engage employees at all levels of companies to enhance bottom-line performance. Kennedy set out a decade ago to change an emerging workplace perception that millennials did not work hard, could not communicate well or be team players, let alone leaders. By his mid-20s, he had hired and managed more than 1,000 millennials and achieved expertise in gaining maximum performance from of his employees. Kennedy has become an expert in recruiting, training and maintaining a millennial workforce, and he has developed an engagement process to better understand and motivate millennials in the office. Kennedy has proven that despite some negative perceptions of this generation, millennials can work quickly and efficiently. He became a partner at XQ Innovation in 2015, having become a Certified Professional TTI Behavioral and Motivators Analyst. Kennedy brings with him further experience in nationwide sales with government and major accounts, as well as a business degree with a special focus on advertising and marketing from California State University, Fullerton, California.
Additional Educational Sessions The Ten Commandments of New Revenue Growth Jerry Newberry, president, & Steven Rolla, senior partner, Pros Elite Group
The office technology dealer network is rapidly transforming into a digital information management systems entity. The three elements of digital information management systems — document management and scanning; technology services and applications; and optimization of digital output devices — require many specialized disciplines. There are, however, some similar execution skills required that are common denominators to success. These common denominators are the commandments of execution that lead to profitable growth in all segments of this new and exciting paradigm. In this session, Rolla will outline these execution commandments. Newberry, president of Pros Elite Group, was formerly vice president of the Global Imaging Systems service organization. He developed the Dealer Service assessment process, which is now taught in the PEG Advanced Service Management HYBRID training. To date, more than 1,500 dealer and manufacturer service executives have attended this training. Newberry is also responsible for developing the new service financial and operational model for MPS. He has more than 28 years of experience in the industry and has made more than 200 company visits to improve profitability and operational performance. Rolla has been in the office imaging industry for 43 years and is one of the few company presidents in the industry who has come from a service background. Most in the office technology industry know Rolla as the president of organizations that have achieved IKON’s CEO of the Year Award or the Global Imaging Systems Chairman’s Award. Rolla authored the first industry benchmarking model with Tom Johnson during their time together at Alco Standard and Global Imaging. Today, he is a partner in the Pros Elite Group and is responsible for the Pros Elite 100 Dealer Group. In 2012, he published the “Pros Elite Sales Playbook,” which outlines 13 critical sales management activities, associated benchmarks and execution skills to achieve them.
How to Increase Sales & Retain Accounts in the New Era of Office Technology Ed McLaughlin, CEO, Valderus, & Rick Reynolds, CEO, AskForensics
The office technology industry is evolving and changing in major ways. It was a transactional world, but has since shifted to a high-performance service industry. How prepared is your dealership to win new sales and retain existing accounts in this ultra-competitive industry? This session will address real-world examples and strategies for uncovering client needs and identifying areas of vulnerability in accounts before it is too late. It will also address the often undetected, not-so-obvious cracks in client relationships that put critical client accounts “at risk,” according to sales and account retention data from the AskForensics Knowledgebase. The insight from this session will help attendees more closely align with the business objectives of their customers. McLaughlin has 40 years of experience in the information and imaging industries. He previously served as president of Sharp Imaging & Information Company of America. He is currently president and CEO at Valderus, bringing together dealerships with an innovative approach for shared profitability while retaining local management and brand identity. He is also on the board of advisors at Continuum Managed IT Services and strategic advisor to Innovolt. Reynolds is a co-founding partner and the CEO of AskForensics, which helps Fortune-ranked companies win more deals and strengthen multimillion-dollar accounts. AskForensics is the publisher of the annual AskForensics Sales Analysis, which provides real-world statistical insight on why enterprise companies win or lose sales and accounts.
Seat-Based Billing for Managed Print West McDonald, vice president of business development, Print Audit, & owner, FocusMPS
The modern office is changing at lightning speed, which is putting pressure on traditional managed print services. Increased competition, millennials entering the workplace, and increased use of tablets and other similar technologies are putting pressure on cost-per-page (CPP) offerings like never before. So, what should be done about it? Seat-based billing (SBB) for managed print could be the answer dealers are seeking. This session will address the necessary components to successfully craft SBB quotes and contracts for managed print. Attendees will learn how to avoid the potential dangers of SBB, as well as how to make their managed print offerings more profitable than ever before. McDonald has been speaking on topics related to managed print for more than a decade. He is respected as one of the foremost experts in the field. McDonald’s proven ability to engage audiences with his upbeat and highly informative speaking style, as well as his unique blend of actionable intelligence and thought-provoking material will make his session something attendees will talk about long after the event ends. He is currently the vice president of business development for Print Audit and owns FocusMPS, an MPS training company.
Additional Educational Sessions End-in-Mind Hiring Troy Harrison, owner, Troy Harrison & Associates
Most employee search efforts are doomed before they start because the hiring process is not completed with the end in mind. This session will provide a model and techniques ensuring that the right person is hired for your dealership. Among the topics to be addressed in this session: beginning with the end in mind; the three characteristics of a candidate and what should be most important to you; the common element of nearly every bad hire and how you can prevent those bad hires; and behavioral interviewing, which is the “silver bullet” of hiring. Harrison is the author of “Sell Like You Mean It!” and “The Pocket Sales Manager.” He is a speaker, consultant and sales navigator who helps companies build more profitable and productive sales forces with his cutting-edge sales training and methodologies.
Key Trends in the Hardware & Consumables Markets Charles Brewer, president & founder, Actionable Intelligence
Today, there are several major trends shaping the hardcopy industry and influencing the development of new technologies (mono versus color; A4 versus A3; electrophotography versus inkjet) featured in the latest machines. This session will detail these trends and review how technologies continue to evolve to better accommodate end-user needs. It will look at some of the key product introductions over the past couple of years that reflect key macro trends. In addition, this session will explore how consumables are responsible for many of the enhancements (speed, size, power consumption, operating costs, etc.) offered by recent hardware releases and analyze how consumables remain critical to the overall health of the hardcopy industry. Brewer is president and founder of Actionable Intelligence. With more than 20 years covering technology, he was previously an editor for Inc. Magazine and ComputerWorld, and managing editor of The Hard Copy Supplies Journal, a monthly newsletter on digital imaging consumables published by Lyra Research. Brewer’s firm launched Actionable Intelligence (www.action-intell.com) in 2011 and, today, it is the destination site for news and analysis related to the hardware and consumables markets. Hundreds of thousands of users have visited the site, which now features more than 2,000 posts. Brewer is a popular industry speaker and presents regularly at various events in China, Europe and North America.
Exhibitor Floor Plan
(1) Compass Sales Solutions
(16) ESP/Ametek
(31) Q2
(2) ACCRAM
(17) ECi FMAudit
(32) AgentDealer
(3) Impression Solutions
(18) ECi e-automate
(33) Wells Fargo Equipment Finance
(4) Xerox
(19) Brother
(34) Supplies Network
(5) Laserfiche
(20) Tigerpaw Software
(35) Smart Power Systems
(6) Falcon Technology Solutions
(21) Muratec
(36) Carolina Wholesale
(7) Panasonic
(22) Innovolt
(37) Plustek Technology
(8) PHSI
(23) SYNNEX
(38) Laser Pros International
(9) Lexmark
(24) EverBank Commercial Finance
(39) Toshiba
(10) Lease Corporation of America
(25) Continuum
(40) Gwentaa
(11) LMI Solutions
(26) OKI Data Americas
(41) ProcureIT
(12) XQ Innovation
(27) TonerCycle/InkCycle
(42) Evolved Office
(13) ACDI
(28) BEI Services
(43) Digitek
(14) DocuWare
(29) DCS
(15) GreatAmerica Financial Services
(30) LEAF
Exhibitor Guide Reception Sponsor The one thing predictable about business is that it is fundamentally unpredictable. It is disordered and constantly changing — sometimes by accident, sometimes by design. One thing successful businesses do to navigate through this unpredictability is make sure the technology, software and work processes that form the backbone of their organizations are operating as effectively and efficiently as possible. No one understands this better than Xerox. The company is the world’s leading enterprise for business process and document management. Its technologies, expertise and services enable your business to operate more efficiently and effectively, whatever the situation. With Xerox at the heart of your company, you are ready to take on the world of real business.
Lunch Sponsor ProcureIT is a provider of “outsourced procurement” to help technology services companies efficiently sell cloud subscriptions and IT products. Its partners use ProcureIT to help their customers obtain Office 365, Dropbox, Adobe Cloud, Datto Cloud Backup and other cloud subscriptions. ProcureIT simplifies the IT procurement cycle by offering its customers a one-stop procurement company. Instead of having relationships with various distributors and manufacturers, ProcureIT represents all major distributors, manufacturers and cloud providers under one roof. Its highly trained procurement team helps sales reps efficiently represent a complete line of cloud subscriptions and IT products for their customers, with no internal staffing costs to your organization. Your customers receive a more professional cloud and IT product offering, typically at or lower than existing market pricing. Additional benefits of working with ProcureIT include access to technical support for pre-sales design, web-based quoting and sales reporting tools. Additionally, ProcureIT handles all of the product delivery mechanics, from quoting to ordering to RMAs.
Breakfast Sponsor Gwentaa offers applications that improve your dealership’s operational efficiency and your bottom line by bringing together information from multiple applications. Its software, Supply Intelligence, helps to increase profitability within your MPS program. Are your supply costs higher than you want? Is your help-desk staff overworked? Are you not sure if you are over- or under-shipping toner? Optimize your shipping levels and your staff ’s performance with Supply Intelligence, which bridges the gaps between eautomate or OMD and FMAudit, Print Audit or Print Tracker. This integration improves the operational efficiency of your help desk, supplies team and your contract billing group.
Breaks Sponsor Panasonic engineers reliable products and solutions for business and industry. Panasonic scanners and imaging software deliver better performance and higher reliability across the board. Whether you are scanning business cards one at a time or imaging records nonstop, Panasonic has the right high-performance scanning solution for your needs. The company works with the world’s leading data extraction and document management developers to ensure clients who invest in Panasonic scanning solutions have the most efficient workflows possible. You can count on Panasonic for unbiased software advice and ready-to-run, integrated document solutions built on the company’s proven scanning technologies.
Additional Exhibiting Sponsors ACCRAM Inc. has been servicing the BTA Channel and its partners for more than 15 years with nationwide break/fix printer and copier/MFP services, and managed IT. A little more than a year ago, ACCRAM Inc. introduced its new Cloud Services Division. The flagship offering is called Mobile Office, which is a scalable, cost-effective, fully managed infrastructure-as-a-service solution to on-premise IT, offering desktops and servers in a hosted environment complete with Microsoft Office 365. Mobile Office is truly the next generation in managed IT.
Exhibitor Guide ACDI, located in Little Rock, Arkansas, has been serving dealers since 1994. The company is focused on supplying its dealer partners with its print management software, PaperCut. With its affordable and reliable hardware, professional support services and on-site training, ACDI is the complete PaperCut solutions provider to the dealer channel.
AgentDealer
AgentDealer is the sales force automation (SFA) tool of choice for many of the most successful dealers in the industry. Built on the number-one sales platform in the world, Salesforce.com, AgentDealer speeds up and streamlines all phases of sales, from lead management to analytics and forecasting. With AgentDealer, your team can manage people and processes more effectively, pursue more business in less time and close more deals. AgentDealer comes ready to go with more than 55,000 hours of customization specific to the industry and can be further fine-tuned to meet your specific business processes. AgentDealer is built on the Salesforce platform and can integrate with all your other systems, like e-automate. It is cloud based and fully mobile so your team can access critical data anywhere, from every device. BEI Services provides benchmark device data and integrated service operations performance software solutions to effectively control and optimize technician parts and labor expenses for increased profits. The comprehensive BEI solution includes world stat device benchmark analytics, demand time territory planning, automated car stock management, detailed tech coaching, and assessment and flexible tech incentive compensation plans. The cloud-based BEI software tools provide for effective business strategy and performance collaboration among C-level managers, service managers and supervisors, technicians, sales staff members, inventory managers, contract billing employees and human resources employees. A no-cost, no-obligation trial performance data review is the first step in determining the value and ROI of BEI for your business. Brother markets a wide array of products that are designed and built with a single goal in mind: exceed customer expectations. So, whether it is simply basic technology geared to the SOHO market or state-ofthe-art products to satisfy the extensive demands of the SMB markets, Brother is a trusted name that is universally recognized and respected for quality, performance and value. Carolina Wholesale Office Machine Company Inc. offers a product mix that is unsurpassed in the industry — fax machines, printers, MFPs, calculators, typewriters, dictation/transcribing equipment, telephones, presentation equipment, paper handling, shredders, cash registers, time clocks and supplies for each. For more than four decades, Carolina Wholesale has built its reputation and success by providing consistently excellent service and favorable pricing. The company serves all 50 states plus Canada and Puerto Rico, and carries more than 10,000 active items representing more than 100 manufacturers. It is one of the largest U.S. distributors of MFPs, fax machines and calculators, and is the largest typewriter distributor in the country. The company is also recognized as the primary wholesale distributor of Copystar Segment 1 MFPs in the country. Compass Sales Solutions is the copy and print industry’s premier sales force automation and print management software developer. Its clients are dealerships looking to increase their bottom lines. Today’s competitive marketplace demands new ideas. Whether it’s contact management, cost analysis tools, proposal generation, order process management, managed print services or fleet management consulting, Compass Sales Solutions provides everything needed to sell copier/MFPs, services, MPS and solution applications as individual deals or bundled into a fleet solution in one simple, easy-to-use integrated application.
Exhibitor Guide Continuum provides a SaaS-based managed services platform that office technology dealers and managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot and maintain desktops, servers and other endpoints for small and medium-sized businesses. The company’s managed services platform provides an intelligent remote monitoring and management solution, a comprehensive 24/7 service desk and an advanced backup and disaster recovery offering branded Continuum Vault — all integrated with a network operations center, delivering a single, unified managed services experience. Continuum currently employs more than 650 professionals worldwide, supports more than 3,300 MSPs and monitors more than a half million endpoints. Digitek is an industry-leading distributor of imaging supplies, hardware and turnkey solutions that help clients increase profitability and sell more products and services. Digitek is a Tier 1 distributor for HP, Xerox and Lexmark, and offers many other major brands. Its Partner Pro solution is a flagship platform for service and solution providers to attract new customers, expand their solutions portfolios and grow their businesses’ value with a unique combination of professional sales training and inbound marketing programs. Digitek provides flexible options, including online ordering and XML interface, and its dedicated account managers offer many ways for you to grow your business and build lasting customer relationships. Digitek has national distribution centers in Nevada, Illinois, Pennsylvania and Texas, with the ability to reach more than 98 percent of the United States in two days or less. Diversified Computer Supplies Inc. (DCS) is the fastest growing wholesale distributor of consumable imaging products in the United States. The company’s main goal is to provide independent dealers across the country with superior service at the lowest cost. DCS offers OEM products, compatible solutions, MPS strategies and freight solutions for your company. DocuWare has more than 10,000 installations and more than 100,000 satisfied users daily in 70-plus countries. DocuWare offers solutions that target small to mid-sized companies, government agencies and departments in large organizations. More than 400 Authorized DocuWare Partners make up a worldwide independent reseller network, employing more than 1,000 DocuWare experts. More than 1,200 dealers now use ECi’s e-automate business management software to help manage everything from accounting to service dispatch. This is a record for Digital Gateway, which began in 1995 with a group of system integrators in a basement. Now, more than a decade later and more than $16 million invested, e-automate has become the fastest growing dealer management software in the office equipment industry and is making a dramatic difference in the way independent dealers conduct business. When it comes to selecting a partner for your critical remote meter infrastructure and print management initiatives, you need a company that understands more than software — you need a partner that understands your business. ECi FMAudit stands above other options because of the company’s mix of technical competence and industry knowledge. This has led ECi FMAudit to develop practical solutions that work with your existing systems. It also guides ECi FMAudit’s future efforts to develop solutions with the dealer in mind. ESP/Ametek, headquartered in Knightdale, North Carolina, is a global leader in power management technology. Its products provide unparalleled industrial-grade protection, safeguard the reliability of digital equipment and enable service-based organizations to proactively manage power quality.
Exhibitor Guide Founded in 2004 as U.S. Express Leasing and later as Tygris Vendor Finance, EverBank Commercial Finance’s goal has been to help its business technology partners boost sales, grow profits and build strong customer relationships. Now, as EverBank Commercial Finance, the company embraces its legacy of “Real People. Fast Answers.” to bring you profit-enhancing products such as cost-per-copy, managed print services, document management, dependable execution and a commitment to individualized customer service. EverBank’s knowledgeable team is dedicated to the office products industry and your success. Evolved Office is a full-circle marketing agency for business technology providers — copier/printer dealers and managed IT providers. Its team is made up of industry and marketing experts and it is here to Dealer Marketing Solutions! help you generate leads and outshine the competition. Falcon Technology Solutions is a software development company specializing in enterprise software solutions for the office equipment industry. Falcon’s roots come from the industry with more than 60 years of combined experience to draw from. Currently there are more than 250 copier/MFP dealers using Falcon’s suite of Soaring Enterprise Software Solutions, with close to 8,000 end users. GreatAmerica is more than just a financing company. Its commitment to understanding the office technology industry, and the customers it serves, has positioned GreatAmerica as the unparalleled leader in single-invoice solutions, i.e., MPS, managed IT and other specialized billing options. This has also contributed to GreatAmerica’s ability to help its customers evolve their businesses through innovative non-financial services such as Collabrance LLC, PathShare HR Services and FleetView. GreatAmerica delivers all of this with what has come to be known in the industry as “The GreatAmerica Experience.” Impression Solutions Inc. (ISI) is a full-line distributor for Kyocera Mita and OKI printing solutions. ISI offers a complete line of printers as well as printer accessories, supplies and services. ISI maintains a full inventory of printer products in its distribution center — ready for immediate shipment. In addition to offering printer-related products at or below manufacturer direct pricing, Impression Solutions provides a full range of service, financing and marketing support. Innovolt’s patented power protection technology guards against damage from 99.5 percent of all power disturbances, including: voltage sags, brownouts, over-voltage conditions, power outages and voltage surges. Based in Long Beach, California, with global headquarters in Hong Kong and offices in Shanghai, Toronto, Mexico, London, Washington, D.C., and Fort Lauderdale, Florida, Laserfiche uses its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. Since 1987, more than 35,000 organizations worldwide — including federal, state and local government agencies and Fortune 1000 companies — have chosen Laserfiche® ECM software to streamline document and business process management (e.g., accounts payable, case management, third-party and contract management, records management). Laser Pros International is one of the largest industry-leading suppliers of OEM and remanufactured printer parts in the United States. Established in 1990, Laser Pros has expanded distribution to service 87 percent of the United States with next-day ground fulfillment from four distribution facilities located in Wisconsin, Nevada, Pennsylvania and Texas. Combine Laser Pros’ exceptional customer service and its certified technicians with your organization and enhance your level of service to your customers. Quality engineering processes within research and development allows Laser Pros to offer you the newest quality products and services in the market and across the laser printer industry.
Exhibitor Guide In 1988, Lease Corporation of America (LCA) began establishing mutually beneficial business relationships based on trust. “Financing you can trust” epitomizes the LCA founding philosophy and has been a constant factor in its success over the past 25 years. LCA provides its clients with flexible, innovative leasing and finance programs for resellers, distributors and manufacturers across America, treating each and every one with the highest level of integrity and professionalism. The company also educates all of its clients on the advantages of offering leasing and finance options to help increase sales and profitability. LEAF has established itself as a leader in delivering results-driven vendor financing programs that are designed to get your customers’ attention. LEAF’s vendors are at the center of everything the company does. Every product, service and system is built to achieve one main goal — accelerating your sales. It is time to look beyond financing as simply a payment method and utilize the power of the LEAF financing solutions to evolve your existing leasing program from simply a deal taker to a deal maker. Lexmark International Inc. provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services that help customers print less and save more. Perceptive Software, a standalone software business within Lexmark, is a leading provider of enterprise content management software that helps organizations easily manage the entire life cycle of their documents and content, simplifying their business processes and fueling greater operational efficiency. LMI Solutions (LMI) is the winner of the 2013 Channel’s Choice Award for “Remanufactured Cartridges.” The company’s advanced turnkey MPS infrastructure was ranked first in the industry by the MPSA and the dealer channel’s coveted Reader’s Choice Awards. Focused on dealer profitability with unparalleled cartridge quality, MPS execution strategies and dealer support, LMI offers dealers a manufacturer-direct relationship to streamline their fulfillment models with state-of-the-art packaging and distribution capabilities throughout the United States and Canada. With easy access to a huge selection of the most popular OEM and premium replacement toner cartridges, parts and print-related consumables, if you’re thinking MPS — think LMI. Muratec’s MFP solutions simplify office printing, copying, faxing and scanning. Muratec’s MFPs deliver touch-screen operation, secure document storage, high-resolution printing, simple, one-touch scanning and more to the desktop and workgroup. From plug-and-play desktop fax solutions to integrated electronic document capture, routing and storage solutions, Muratec MFPs deliver the performance, features, reliability and cost-savings that meet the needs of today’s office environments. OKI markets PC peripheral equipment and customized document management solutions, including digital color and monochrome printers, color and monochrome MFPs, serial impact dot matrix printers, thermal label printers and POS printers, as well as a full line of options, accessories and consumables. Pure Health Solutions Inc. (PHSI) is a leading manufacturer and supplier of water coolers and beverage products for businesses around the world. Since 1996, PHSI has led the B2B beverage evolution — developing state-of-the-art bottle-free water coolers, a national network for unparalleled equipment service, and a breakthrough online store for rapid beverage supplies replenishment. Based in Los Angeles, California, Plustek Technology designs and manufacturers an array of scanners that include document, portable, library, book, film and photo scanners. With 30 years in the imaging scanning business, Plustek brings advanced technologies and solutions for a variety of paperless needs. For more information, visit www.plustek.com/usa.
Exhibitor Guide Q2 LLC is a privately held company specializing in the development, marketing and sales of compatible spare parts, drums, toners and toner cartridges (both new and remanufactured) for use in monochrome and color copier, printer, wide format and multifunction office imaging machines. The company’s management team, which includes Neal Becker, Jane O’Brien and Joe Steinberg, has extensive and successful experience working with service organizations throughout the office technology industry. Sentry Insurance provides a full line of business insurance including property, business personal property, commercial liability, automobile fleets, false pretense, workers’ compensation and equipment insurance, as well as employer-sponsored 401(k) programs. Sentry can help you create flexible, custom-made risk management solutions and provide property and casualty insurance, workers’ compensation, retirement plans, employee group benefits and business life planning. With Sentry you will spend less time worrying about insurance and more time running your business. Smart Power Systems is a developer and manufacturer of power quality products. Its complete line of solutions includes computer-grade filters, line conditioners, automatic voltage regulators, uninterruptible power supplies (UPS) and power analyzers. Smart Power Systems provides comprehensive power protection for POS (point of sale) systems, copier/MFPs, computers and servers, voice and data communication systems, as well as other mission-critical equipment. Supplies Network is the largest privately owned wholesaler of IT consumables in the United States. The company focuses on independent dealers and their competitiveness against giant contract stationers and retailers. Supplies Network offers Carbon SiX, an innovative turnkey print management solution with components that include: software, hardware, service, OEM and compatible supplies, training and marketing support. It also offers printer, copier/MFP, fax and computer consumables from all major OEM brands. All 5,000 SKUs in Supplies Network’s catalog are in stock with more than 98-percent fill rates. SYNNEX distributes products and services from more than 200 technology, consumer electronic and software companies. The company ships from 11 warehouses located throughout the United States. Its focused product categories include: computer systems, peripherals, system components, software, networking equipment, consumer electronics and complementary services. A few of its key suppliers include HP, Intel, Seagate, Microsoft, Lenovo and many other world-class manufacturers. SYNNEX offers resellers multiple technology solution platforms to address the complex business problems of end users. Three of these solution platforms are PRINTSolv MPS, PRINTSolv Document Management and SERVICESolv. Tigerpaw’s comprehensive software empowers more than 40,000 users to manage, automate and integrate business functions, including: service, accounting, CRM, inventory, field service management, sales, marketing, quoting, inventory, ticketing and customer communication all in one, easy-to-use system. The company’s award-winning software is designed for B2B service providers who sell, moni® tor and service software, computers and other equipment. Tigerpaw offers a comprehensive business automation solution for companies in industries as varied as A/V, IT, telephony, security, POS, medical equipment and ATM machines. For 30-plus years, Tigerpaw has designed service management/contact management software that helps companies make better business decisions every day. TonerCycle/InkCycle is an industry leader in toner and inkjet print cartridge technology. Since the company’s creation, quality has been, and continues to be, TonerCycle/InkCycle’s focus. TonerCycle/ InkCycle believes that consumers want two things from their aftermarket purchase: true cost savings and cartridges that print great the first time, every time.
Exhibitor Guide Toshiba America Business Solutions Inc. (TABS), is an independent operating company of Toshiba Corp., the world’s eighth-largest electronics/electrical equipment company. TABS is a leading managed document services (MDS) provider with experts that help organizations take control of document security, workflow and print environments. With the award-winning Encompass managed print services (MPS) program, e-STUDIO line of MFPs, toner products and retail information/thermal printing systems, TABS is leading the way for businesses to print smarter, work safer and conserve resources. “Real talk, real results.” Stop by the Wells Fargo Equipment Finance booth and start a conversation to determine the right programs, products and solutions for you.
XQ Innovation’s belief is that success in business is predictable. The company’s mission is to help organizations of all sizes turn every employee into a star performer. XQ Innovation views every human being in your organization as a human treasure. It unlocks the science of the human mind in a way that is easy for anyone to understand. XQ Innovation brings unique strategies to its clients, all through the lens of innovation. Everything the company does is focused around the people in your organization. It focuses on people because company strategies do not fail in the planning stage – they fail during implementation.
The Mirage Property Map