Spring Break Schedule Friday, March 18 7 to 8 a.m. Breakfast - Pelican Room, 3rd Floor
Noon to 1 p.m. Lunch - Pelican Room, 3rd Floor
8 to 8:15 a.m. Opening Comments
1 to 1:45 p.m. Educational Session: Chip Miceli, Des Plaines Office Equipment Co. Inc.
8:15 to 9:30 a.m. Keynote Address: Dr. Steven Shepard, Shepard Communications Group
1:45 to 2:30 p.m. Exhibits Open
9:30 to 10 a.m. Exhibits Open
2:30 to 3:15 p.m. Educational Session: Mike Fleetwood, SYNNEX
10 to 10:45 a.m. Educational Session: Jerry Newberry & Jeffrey Kelly, Pros Elite Group
3:15 to 3:45 p.m. Exhibits Open
10:45 to 11:15 a.m. Exhibits Open 11:15 a.m. to Noon Educational Session: Mat Wolfgram, The Office Technology Group
3:45 to 5 p.m. Dealer Panel: Moderated by David Ramos, InfoTrends 5 to 7 p.m. Welcoming Reception (Exhibits Open)
Saturday, March 19 7 to 8 a.m. Continental Breakfast - La Salle Ballroom, 3rd Floor
10:15 to 11 a.m. Exhibits Open
8 to 8:45 a.m. Educational Session: Jim D’Emidio, Muratec & Kraig Kubicek, Avatara
11 to 11:45 a.m. Educational Session: Andy Slawetsky, Industry Analysts
8:45 to 9:30 a.m. Exhibits Open 9:30 to 10:15 a.m. Educational Session: Lindsay Dick, Collabrance LLC
11:45 a.m. to Noon Event Wrap-Up/Prize Drawings 2 to 9 p.m. National World War II Museum & Dinner
Spring Break Keynote Address The Dance of Generations: Leading the Multigenerational Workplace Dr. Steven Shepard, founder, Shepard Communications Group LLC
The office technology industry is at a tipping point and two key forces — one technological, one social — are converging to make it happen. As they collide, they profoundly change the way we work, hire, manage, lead, motivate and engage with our customers. The first force is the ongoing convergence of emergent technologies that are redefining the use of data, the creation of insight, and the manner and pace at which we operate. The second is the reality of the multigenerational workplace and the remarkable changes that the millennial generation is bringing about. The touchpoint between these two forces is a Big Bang of opportunity and change that will not be repeated any time soon. Companies that recognize and respond to this new direction will reap significant rewards; those that do not will slip into irrelevance. This keynote session will provide a framework that companies can use to get the most from these two powerful change agents as they meet. Shepard is the founder of Shepard Communications Group and an author, photographer and educator with more than 30 years of experience in the technology industry. He specializes in international issues in technology, with an emphasis on the social implications of technological change, technology infrastructure development, strategy creation, technical marketing and strategic technical sales.
Spring Break Dealer Panel Emerging Technologies — Impact on Sales & Service Operations Moderated by David Ramos, director of channel strategy service, InfoTrends
Technology is the greatest change agent and the driving force for companies today. To become market leaders in 2016, companies need to leverage emerging technologies to optimize their business models, drive toward a customer-centric transformation and better engage with their customers. During this session, panelists will discuss their perspectives on leveraging technologies in order to package and sell IT services, improve sales of A3 and A4 hardware, improve service operations, and drive top performance, productivity, customer engagement and business transformation.
Dealer Panelists:
David Lynch is the executive vice president of operations at Repeat Business Systems Inc., Albany, New York. Lynch began his career in the office technology industry in 1996. In 2004, he left the industry to start a successful IT firm, and in 2009, the firm was acquired by Repeat Business Systems. Lynch developed and grew the IT division to 20 percent of the corporation, in addition to managing all service and operations. He consistently achieved or exceeded benchmark performance. As a result of this success, Lynch was promoted to executive vice president of service and operations. He mentors others and is a resource utilized by the company’s manufacturer, Ricoh Americas Corp., as well as other technology companies nationally. Since 1988, Chip Miceli and his brother Victor have provided the second generation of company leadership at Des Plaines Office Equipment Co. Inc. (DPOE), Elk Grove Village, Illinois, to ensure the delivery of the most technologically advanced products and services in the market. Started by their father in 1955, who sold used desks and chairs from his garage, today, the Sharp-authorized dealership has three locations in the Chicago area. DPOE’s specialties include: print management, document solutions, MFPs and printers, telephone communication systems and, in recent years, managed IT services. Doug Pitassi, president of Pacific Office Automation (POA), Beaverton, Oregon, graduated with bachelor’s degrees in business and physical education from Portland State University. He started his career in the office technology industry in 1987. Pitassi became a sales manager at POA in 1989, vice president of sales in 1996, and president and part owner in 2007. When he started with POA in 1989, the company was at $6.9 million and finished 2015 at $257.6 million. POA is the largest independent dealership in the nation, the largest dealership in the nation for Konica Minolta and Lexmark, the largest dealership in the West for Ricoh, and one of the top dealerships for Canon and Sharp. Ken Staubitz is vice president of client services and aftermarket support at Modern Office Methods, located in Cincinnati, Ohio. With more than 16 years of office technology industry experience in all levels of service and operations, Staubitz previously worked at BEI Services. He has consistently exceeded the various financial and operational benchmarks that allowed him to successfully train and consult for both the dealer channel and various manufacturers to improve their service operations.
Spring Break Educational Sessions Why Revenue/Profit Diversification is Essential in the Evolving Office Technology Industry
Jerry Newberry, president, and Jeffrey Kelly, senior partner, Pros Elite Group Newberry, president of Pros Elite Group, was formerly vice president of the Global Imaging Systems service organization. He has more than 28 years of experience in the industry and has made more than 200 company visits to improve profitability and operational performance. Kelly has more than 28 years of experience in the office products industry both with Xerox Corp. and working within the independent dealer environment. His area of expertise is maximizing service operational efficiencies and profitability. Kelly has worked with more than 150 service organizations with the goal of creating and executing customized strategic service plans.
Building a Managed IT Services Division
Mat Wolfgram, vice president of sales, The Office Technology Group Wolfgram is vice president of sales for The Office Technology Group, a BTA member dealership in Milwaukee, Wisconsin. He leads the sales organization and has worked directly on the company’s managed services expansion. Wolfgram has been in the office technology industry for 15 years. He started as a sales rep and has held positions with IKON, Xerox and Ricoh.
Managed IT Services: Build or Partner?
Chip Miceli, president, Des Plaines Office Equipment Co. Inc. (DPOE) Since 1988, Miceli and his brother Victor have provided the second generation of company leadership at DPOE. Started by their father in 1955, today, the Sharp-authorized dealership has three locations in the Chicago area. DPOE’s specialties include: print management, document solutions, MFPs and printers, telephone communication systems and managed IT services.
How to Build a Practice Selling Cloud & Hybrid Solutions
Mike Fleetwood, senior business development & services manager, SYNNEX Corp. Before joining SYNNEX, Fleetwood served more than 20 school districts in a consulting role through resellers. Fleetwood started a consulting company in 2009 and joined SYNNEX in March 2014. As the senior business development and services manager, Fleetwood’s role is to lead the charge on the Google platform.
Don’t Just Move Forward — Accelerate With Managed IT
Jim D’Emidio, president, Muratec America Inc. & Kraig Kubicek, vice president of sales, Avatara D’Emidio joined Muratec in 1987 and has served in a number of roles with the company including area, district and regional sales management positions, as well as overseeing the Muratec national accounts program. He was promoted to vice president of sales in 1998 and was promoted to his current role of president in 2008. Kubicek is currently the vice president of sales at Avatara and is in charge of developing a nationwide channel program for Avatara’s CompleteCloud solution. Prior to working at Avatara, Kubicek led sales for Abstrakt Marketing Group, a marketing and business development company that specialized in working with copy/print, MSPs, VARs and technology providers.
Managed IT Lead Generation & Onboarding Best Practices
Lindsay Dick, director of sales, Collabrance LLC Dick is the director of sales for Collabrance, a master managed services provider located in Cedar Rapids, Iowa, that helps technology providers scale their business in a low-risk way. She and her team provide business planning, education, training, sales and technical assistance, as well as a comprehensive suite of IT solutions.
Reaching New Heights Through Social Media
Andy Slawetsky, president, Industry Analysts Inc. (IA) Slawetsky, president of IA, began his career selling copiers. In 1996, he joined IA as an industry analyst, covering the print and copy industry. In 2012, Slawetsky launched the industry’s most widely read online industry publication, The What’s Happenin’ Report.
Spring Break Floor Plan (1) Katun (2) Wells Fargo Equipment Finance (3) Compass Sales Solutions (4) BEI Services (5) Impression Solutions (6) Epson (7) ECi FMAudit (8) EDA (9) TonerCycle/InkCycle (10) Buyers Lab (11) GreatAmerica Financial Services (12) Q2
La Salle Ballroom Third Floor
(13) Innovolt (14) Tesseract (15) NA Trading and Technology (16) Continuum Managed Services (17) Laser Pros International (18) Agent Dealer/The Sailor Group (19) Muratec (20) Toshiba America Business Solutions (21) Image Star (22) OKI Data Americas (23) Print Audit (24) ConnectWise (25) Lexmark International (26) HMB (27) Parts Now
(40) Nuance Document Imaging
(28) PHSI
(41) Carolina Wholesale
(29) TSAworld
(42) Panasonic
(30) OnePak
(43) Gwentaa
(31) Laserfiche
(44) Xerox
(32) Evolved Office
(45) Crawford Thomas
(33) Supplies Network
(46) SYNNEX
(34) EverBank Commercial Finance
(47) Hytec Dealer Services
(35) Sentry Insurance
(48) DCS
(36) ESP/SurgeX
(49) LMI Solutions
(37) Clover Imaging Group
(50) Balboa Capital
(38) Lease Corporation of America
(51) Digitek
(39) Polek & Polek
Spring Break Exhibitor Guide March 18-19 Breakfast Sponsor Panasonic engineers reliable products and solutions for business and industry. Panasonic scanners and imaging software deliver better performance and higher reliability across the board. Whether you are scanning business cards one at a time or imaging records nonstop, Panasonic has the right high-performance scanning solution for your needs. The company works with the world’s leading data extraction and document management developers to ensure clients who invest in Panasonic scanning solutions have the most efficient workflows possible. You can count on Panasonic for unbiased software advice and ready-to-run, integrated document solutions built on the company’s proven scanning technologies.
March 18-19 Breaks Sponsor Gwentaa offers applications that improve your dealership’s operational efficiency and your bottom line by bringing together information from multiple applications. Its software, Supply Intelligence, helps to increase profitability within your MPS program. Are your supply costs higher than you want? Is your help-desk staff overworked? Are you not sure if you are over- or undershipping toner? Optimize your shipping levels and your staff’s performance with Supply Intelligence, which bridges the gaps between e-automate or OMD and FMAudit, Print Audit or Print Tracker. This integration improves the operational efficiency of your help desk, supplies team and your contract billing group.
March 18 Lunch Sponsor Epson offers an extensive array of award-winning image capture and image output products (including printers, scanners and supplies) for the consumer, photographic, business and graphic arts markets. It is the company’s vision to drive digital image innovation by providing cuttingedge imaging solutions, focused on the fields of imaging on paper, imaging on screen and imaging on glass. Supporting this vision is continued innovation in core devices that provide value-added solutions for linking imaging products.
March 18 Reception Sponsor The one thing predictable about business is that it is fundamentally unpredictable. It is disordered and constantly changing — sometimes by accident, sometimes by design. One thing successful businesses do to navigate through this unpredictability is make sure the technology, software and work processes that form the backbone of their organizations are operating as effectively and efficiently as possible. No one understands this better than Xerox. The company is the world’s leading enterprise for business process and document management. Its technologies, expertise and services enable your business to operate more efficiently and effectively, whatever the situation. With Xerox at the heart of your company, you are ready to take on the world of real business.
March 19 World War ii Museum/Dinner Sponsor Impression Solutions Inc. is a full-line distributor for Kyocera Mita and OKI printing solutions. ISI offers a complete line of printers as well as printer accessories, supplies and services. ISI maintains a full inventory of printer products in its distribution center — ready for immediate shipment. In addition to offering printer-related products at or below manufacturer direct pricing, Impression Solutions provides a full range of service, financing and marketing support.
Spring Break Exhibitor Guide Additional Exhibiting Sponsors AgentDealer is the sales force automation (SFA) tool of choice for many of the most successful dealers in the industry. Built on the number-one sales platform in the world, Salesforce.com, AgentDealer speeds up and streamlines all phases of sales, from lead management to analytics and forecasting. With AgentDealer, your team can manage people and processes more effectively, pursue more business in less time and close more deals. AgentDealer comes ready to go with more than 55,000 hours of customization specific to the industry and can be further fine tuned to meet your specific business processes. AgentDealer is build on the Salesforce platform and can integrate with all your other systems, like e-automate. It is cloud based and fully mobile so your team can access critical data anywhere, from every device. Balboa Capital was established in 1988 and is one of the largest independent financing companies in the United States. A partnership with Balboa Capital provides you with the opportunity to increase your sales and retention of your customer base. Balboa offers a dedicated office products support team and a full range of lease and finance programs to meet your customers’ needs. Compass, Balboa’s innovative Web-based system, provides you with real-time access to your applications, reporting and customer information. BEI Services is the world’s only source of copier/MFP and service department benchmarking. The company tracks more than 1.1 million service calls on more than 3.5 million devices every month worldwide. BEI Services’ technician compensation program is widely accepted as the most comprehensive and flexible in the industry, with more than 8,300 technicians currently being compensated using the program. For more than 50 years, Buyers Laboratory (BLI) has been a leading source for unbiased and reliable intelligence for the global digital imaging industry. Its products include: comprehensive reports; insightful industry news and analysis and “Pick of the Year” awards; private testing services for OEMs; and advisory services for business consumers. All of BLI’s competitive information services can be accessed in its Web-based imaging intelligence product, bliQ. BLI is completely independent in all of its testing processes and subsequent reporting. All of its product evaluations are conducted by experienced employees in its on-site testing facility where BLI evaluates and reports on hundreds of new copier/MFPs, printers and fax machines each year. Carolina Wholesale Office Machine Company Inc. offers a product mix that is unsurpassed in the industry — fax machines, printers, MFPs, calculators, typewriters, dictation/transcribing equipment, telephones, presentation equipment, paper handling, shredders, cash registers, time clocks and supplies for each. For more than four decades, Carolina Wholesale has built its reputation and success by providing consistently excellent service and favorable pricing. The company serves all 50 states plus Canada and Puerto Rico, and carries more than 10,000 active items representing more than 100 manufacturers. It is one of the largest U.S. distributors of MFPs, fax machines and calculators, and is the largest typewriter distributor in the country. The company is also recognized as the primary wholesale distributor of Copystar Segment 1 MFPs in the country.
Spring Break Exhibitor Guide Clover Imaging Group (CIG) provides unparalleled support, collection opportunities and solutions to independent dealers, OEMs and retailers throughout the imaging channel. It includes the most respected and well-known brands in the industry including: MSE, Dataproducts, Clover Environmental Solutions, OPRA, Axess Managed Print Services, Depot International, Latin Parts and Tecno Toner. This impressive group offers the market’s widest array of products and services and is supported by a vast engineering infrastructure, marketing resources, distribution capabilities and strategic partnerships. By bringing all aspects of its business together, CIG is able to provide a level of partnership unsurpassed in the aftermarket imaging space. Compass Sales Solutions is the copy and print industry’s premier sales force automation and print management software developer. Its clients are dealerships looking to increase their bottom lines. Today’s competitive marketplace demands new ideas. Whether it’s contact management, cost analysis tools, proposal generation, order process management, managed print services or fleet management consulting, Compass Sales Solutions provides everything needed to sell copier/MFPs, services, MPS and solution applications as individual deals or bundled into a fleet solution in one simple, easy-to-use integrated application. Made for companies that sell, service and support technology, ConnectWise is a leading business management platform. Today, more than 90,000 users rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management and business analytics that dramatically streamline a company’s operations. ConnectWise also gives its users access to a powerful network of ideas, experts and solutions. A veteran in the technology services industry, ConnectWise has been a premier business management platform for technology companies for more than 15 years. Continuum provides a SaaS-based managed services platform that office technology dealers and managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot and maintain desktops, servers and other endpoints for small and medium-sized businesses. The company’s managed services platform provides an intelligent remote monitoring and management solution, a comprehensive 24/7 service desk and an advanced backup and disaster recovery offering branded Continuum Vault — all integrated with a network operations center, delivering a single, unified managed services experience. Continuum currently employs more than 650 professionals worldwide, supports more than 3,300 MSPs and monitors more than a half million endpoints. Crawford Thomas is a full-service employee recruitment firm focused on sales, accounting and information technology. It works with industry-leading companies and experienced professionals to provide the best career opportunities and find that perfect match between job seeker and employer. When the need arises to search for talented professionals, Crawford Thomas provides solutions that fit. It partners with organizations so companies can understand how their recruiting needs tie into their business objectives. With that knowledge in hand, Crawford Thomas identifies premier candidates and provides crucial information in order to achieve recruitment and organizational success. Diversified Computer Supplies Inc. (DCS) is the fastest growing wholesale distributor of consumable imaging products in the United States. The company’s main goal is to provide independent dealers across the country with superior service at the lowest cost. DCS offers OEM products, compatible solutions, MPS strategies and freight solutions for your company.
Spring Break Exhibitor Guide Digitek is an industry-leading distributor of imaging supplies, hardware and turnkey solutions that help clients increase profitability and sell more products and services. Digitek is a Tier 1 distributor for HP, Xerox and Lexmark, and offers many other major brands. Its Partner Pro solution is a flagship platform for service and solution providers to attract new customers, expand their solutions portfolios and grow their businesses’ value with a unique combination of professional sales training and inbound marketing programs. Digitek provides flexible options, including online ordering and XML interface, and its dedicated account managers offer many ways for you to grow your business and build lasting customer relationships. Digitek has national distribution centers in Nevada, Illinois, Pennsylvania and Texas, with the ability to reach more than 98 percent of the United States in two days or less. When it comes to selecting a partner for your critical remote meter infrastructure and print management initiatives, you need a company that understands more than software — you need a partner that understands your business. ECi FMAudit stands above other options because of the company’s mix of technical competence and industry knowledge. This has led ECi FMAudit to develop practical solutions that work with your existing systems. It also guides ECi FMAudit’s future efforts to develop solutions with the dealer in mind. Equipment Data Associates (EDA) has improved the direct marketing effectiveness of its clients. Through a wide range of metrics and analytical tools, EDA provides accurate, equipment-based market intelligence for a variety of industries including: agriculture, construction, copiers, finance, lift trucks, logging, machine tools, printing and woodworking. EDA is headquartered in Charlotte, North Carolina, and is a division of Randall-Reilly Publishing LLC. ESP/SurgeX, headquartered in Knightdale, North Carolina, is a global leader in power management technology. Its products provide unparalleled industrial-grade protection, safeguard the reliability of digital equipment and enable service-based organizations to proactively manage power quality. Founded in 2004 as U.S. Express Leasing and later as Tygris Vendor Finance, EverBank Commercial Finance’s goal has been to help its business technology partners boost sales, grow profits and build strong customer relationships. Now, as EverBank Commercial Finance, the company embraces its legacy of “Real People. Fast Answers.” to bring you profit-enhancing products such as cost-per-copy, managed print services, document management, dependable execution and a commitment to individualized customer service. EverBank’s knowledgeable team is dedicated to the office products industry and your success. Evolved Office is a full-circle marketing agency for business technology providers — copier/ printer dealers and managed IT providers. Its team is made up of industry and marketing experts Dealer Marketing Solutions! and it is here to help you generate leads and outshine the competition. GreatAmerica is more than just a financing company. Its commitment to understanding the office technology industry, and the customers it serves, has positioned GreatAmerica as the unparalleled leader in single-invoice solutions, i.e., MPS, managed IT and other specialized billing options. This has also contributed to GreatAmerica’s ability to help its customers evolve their businesses through innovative non-financial services such as Collabrance LLC, PathShare HR Services and FleetView. GreatAmerica delivers all of this with what has come to be known in the industry as “The GreatAmerica Experience.”
Spring Break Exhibitor Guide HMB is a business technology services firm with 20-plus years of IT consulting, enterprise content management and system integration experience. Partners rely on HMB to create a complete system that turns their paper into perfectly managed and actionable digital data. HMB works with the world’s leading fax server (OpenText), network scanning (Fujitsu, Canon, Kodak) and document management (Kofax, M-Files) vendors to offer a wide range of imaging and enterprise content management products and technical support. Whether you are — or aren’t — selling solutions, HMB is perfectly equipped to provide turnkey IT managed services that you can profit from while protecting your current customer base. Since 1981, the imaging industry has relied on Hytec for superior repairs and service support. Today, Hytec provides solutions for multiple industries, providing peace-of-mind support while helping clients achieve higher levels of profitability. In addition to specializing in circuit board repair, Hytec repairs staplers, print controllers and fuser assemblies. Complementary offerings include hard-drive sales, hard-drive sanitation and data-destruction services. Image Star is a leading wholesaler of imaging products. It offers a wide selection of OEM and compatible printer, fax, copier/MFP and data media supplies. It has been distributing quality products at an exceptional value for more than 15 years. Innovolt’s patented power protection technology guards against damage from 99.5 percent of all power disturbances, including: voltage sags, brownouts, over-voltage conditions, power outages and voltage surges. Founded more than three decades ago, Katun is one of the world’s leading providers of OEMcompatible imaging supplies, photoreceptors and parts for copier/MFPs, printers and other imaging equipment. The company serves 16,000 customers in 135 countries from its headquarters in Minneapolis, Minnesota, and dozens of worldwide locations. Based in Long Beach, California, with global headquarters in Hong Kong and offices in Shanghai, Toronto, Mexico, London, Washington, D.C., and Fort Lauderdale, Florida, Laserfiche uses its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. Since 1987, more than 35,000 organizations worldwide — including federal, state and local government agencies and Fortune 1000 companies — have chosen Laserfiche® ECM software to streamline document and business process management (e.g., accounts payable, case management, third-party and contract management, records management). Laser Pros International is one of the largest industry-leading suppliers of OEM and remanufactured printer parts in the United States. Established in 1990, Laser Pros has expanded distribution to service 87 percent of the United States with next-day ground fulfillment from four distribution facilities located in Wisconsin, Nevada, Pennsylvania and Texas. Combine Laser Pros’ exceptional customer service and its certified technicians with your organization and enhance your level of service to your customers. Quality engineering processes within research and development allows Laser Pros to offer you the newest quality products and services in the market and across the laser printer industry.
Spring Break Exhibitor Guide In 1988, Lease Corporation of America (LCA) began establishing mutually beneficial business relationships based on trust. “Financing you can trust” epitomizes the LCA founding philosophy and has been a constant factor in its success over the past 25 years. LCA provides its clients with flexible, innovative leasing and finance programs for resellers, distributors and manufacturers across America, treating each and every one with the highest level of integrity and professionalism. The company also educates all of its clients on the advantages of offering leasing and finance options to help increase sales and profitability. Lexmark International Inc. provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services that help customers print less and save more. Perceptive Software, a standalone software business within Lexmark, is a leading provider of enterprise content management software that helps organizations easily manage the entire life cycle of their documents and content, simplifying their business processes and fueling greater operational efficiency. LMI Solutions (LMI) is the winner of the 2013 Channel’s Choice Award for “Remanufactured Cartridges.” The company’s advanced turnkey MPS infrastructure was ranked first in the industry by MPSA and the dealer channel’s coveted Reader’s Choice Awards. Focused on dealer profitability with unparalleled cartridge quality, MPS execution strategies and dealer support, LMI offers dealers a manufacturer-direct relationship to streamline their fulfillment models with state-of-the-art packaging and distribution capabilities throughout the United States and Canada. With easy access to a huge selection of the most popular OEM and premium replacement toner cartridges, parts and print-related consumables, if you’re thinking MPS — think LMI. Muratec’s MFP solutions simplify office printing, copying, faxing and scanning. Muratec’s MFPs deliver touch-screen operation, secure document storage, high-resolution printing, simple, onetouch scanning and more to the desktop and workgroup. From plug-and-play desktop fax solutions to integrated electronic document capture, routing and storage solutions, Muratec MFPs deliver the performance, features, reliability and cost-savings that meet the needs of today’s office environments. NA Trading and Technology (NATT) is a manufacturer and distributor of OEM-compatible, highperformance parts and supplies for today’s most popular copiers and multifunctional printers. All NATT parts and supplies are guaranteed to meet or exceed OEM performance — at an affordable price designed to reduce cost-per-copy. Nuance Document Imaging provides the software solutions and expertise required by professionals and organizations to gain optimal control of their document and information processes. The company’s expansive portfolio enables strict compliance with information security policies and regulations while enabling organizations to streamline and eliminate gaps across the full spectrum of workflows spanning the life cycle of their documents from origin to archiving. For users, Nuance’s imaging solutions deliver an experience that is consistent, familiar and intuitive for more efficient, natural and intelligent interactions with technologies used to create, capture and process documents. OKI markets PC peripheral equipment and customized document management solutions, including digital color and monochrome printers, color and monochrome MFPs, serial impact dot matrix printers, thermal label printers and POS printers, as well as a full line of options, accessories and consumables.
Spring Break Exhibitor Guide OnePak is a cloud-based aggregator and integrator of the logistics services needed to facilitate equipment returns. OnePak provides a carrier-neutral, destination-agnostic Web platform to navigate the diverse global network of reverse logistics services. Specializing in handling offlease, end-of-life, repair-needed or otherwise “not new” equipment, OnePak provides special handling, packing, tracking and reporting for: leasing companies, OEMs, equipment lessees, remarketers and recyclers, and anyone who needs to ship something “back.” OnePak’s systems coordinate and simplify the services of specialized providers, delivering a convenient, simple and economical solution for the otherwise complex, fragmented and costly problem of equipment returns. Since 1989, Parts Now has embraced the ever-evolving printing and imaging industry with a constant eye on the future. The company has grown to be the industry’s leading distributor of laser printer parts. Parts Now’s product, service and support portfolios continue to expand and these corporate investments propel its customers ahead of the competition. Pure Health Solutions Inc. (PHSI) is a leading manufacturer and supplier of water coolers and beverage products for businesses around the world. Since 1996, PHSI has led the B2B beverage evolution — developing state-of-the-art bottle-free water coolers, a national network for unparalleled equipment service, and a breakthrough online store for rapid beverage supplies replenishment. Are you interested in discovering and implementing strategies that can make your dealership even more profitable during the most challenging economic times of this century? Polek & Polek can show you how! Polek & Polek is a second-generation family-owned business located in New Jersey and has been increasing imaging dealers’ profits since 1974. Print Audit develops print tracking and auditing software that enables organizations to analyze, reduce and recover their printing volumes and costs. The company has also developed significant relationships with Canon, Konica Minolta, Pitney Bowes, Ricoh, Sharp, Toshiba, Xerox and many more. Print Audit’s innovations have fueled its success; the company has achieved an average of 362 percent annual growth over the past 10 years. Q2 LLC is a privately held company specializing in the development, marketing and sales of compatible spare parts, drums, toners and toner cartridges (both new and remanufactured) for use in monochrome and color copier, printer, wide format and multifunction office imaging machines. The company’s management team, which includes Neal Becker, Jane O’Brien and Joe Steinberg, has extensive and successful experience working with service organizations throughout the office technology industry. Sentry Insurance provides a full line of business insurance including property, business personal property, commercial liability, automobile fleets, false pretense, workers’ compensation and equipment insurance, as well as employer-sponsored 401(k) programs. Sentry can help you create flexible, custom-made risk management solutions and provide property and casualty insurance, workers’ compensation, retirement plans, employee group benefits and business life planning. With Sentry you will spend less time worrying about insurance and more time running your business.
Spring Break Exhibitor Guide Supplies Network is the largest privately owned wholesaler of IT consumables in the United States. The company focuses on independent dealers and their competitiveness against giant contract stationers and retailers. Supplies Network offers Carbon SiX, an innovative turnkey print management solution with components that include: software, hardware, service, OEM and compatible supplies, training and marketing support. It also offers printer, copier/MFP, fax and computer consumables from all major OEM brands. All 5,000 SKUs in Supplies Network’s catalog are in stock with more than 98-percent fill rates. SYNNEX distributes products and services from more than 200 technology, consumer electronic and software companies. The company ships from 11 warehouses located throughout the United States. Its focused product categories include: computer systems, peripherals, system components, software, networking equipment, consumer electronics and complementary services. A few of its key suppliers include HP, Intel, Seagate, Microsoft, Lenovo and many other world-class manufacturers. SYNNEX offers resellers multiple technology solution platforms to address the complex business problems of end users. Three of these solution platforms are PRINTSolv MPS, PRINTSolv Document Management and SERVICESolv. Since 1985, Tesseract has been developing, marketing, selling and supporting specialized software systems for the service industry. The company has more than 300 successful installations worldwide. Tesseract’s singular commitment to service management ensures that it is in touch with the requirements of its customers not only for today, but also for the future. TonerCycle/InkCycle is an industry leader in toner and inkjet print cartridge technology. Since the company’s creation, quality has been, and continues to be, TonerCycle/InkCycle’s focus. TonerCycle/InkCycle believes that consumers want two things from their aftermarket purchase: true cost savings and cartridges that print great the first time, every time. Toshiba America Business Solutions Inc. (TABS), is an independent operating company of Toshiba Corp., the world’s eighth-largest electronics/electrical equipment company. TABS is a leading managed document services (MDS) provider with experts that help organizations take control of document security, workflow and print environments. With the award-winning Encompass managed print services (MPS) program, e-STUDIO line of MFPs, toner products and retail information/thermal printing systems, TABS is leading the way for businesses to print smarter, work safer and conserve resources. TSAworld has been providing quality office machine parts and solutions to the office technology service industry since 1986. Based in Atlanta, Georgia, the company is recognized as an excellent resource for office technology service technicians. TSAworld provides new, OEM equipment parts as well as proven, quality third-party parts. In addition, the company remanufactures assemblies for its customers at a significant savings over new assemblies. TSAworld is well positioned to assist its customers with the demanding requirements to achieve success in the marketplace. “Real talk, real results.” Stop by the Wells Fargo Equipment Finance booth and start a conversation to determine the right programs, products and solutions for you.
Spring Break World War II Museum Instructions Walking Directions to the National World War II Museum
Schedule
Noon to 5 p.m. Visit one of the four museums on your own. 5 to 5:50 p.m. Private showing of “Beyond All Boundaries,� narrated by Tom Hanks, at the Solomon Victory Theater.
6 to 8 p.m. Private dinner and entertainment for Spring Break attendees at the Louisiana Memorial Pavilion. 8 to 9 p.m. Entertainment by the Victory Belles.