j) Complaints Policy

(k) Complaints Policy

We want our students, and all who come into contact with BSC London to enjoy their classes and all services provided by the School.

If you have a complaint about anything to do with the School, please talk to one of our team members as soon as possible so that we can try to resolve the problem quickly. Please note that it is not possible to resolve problems after you have left, so we need to know immediately if there is anything that does not meet your satisfaction.

We try hard to make sure that we offer tuition and services of the highest standard, and we are happy to receive your suggestions to help us maintain this quality.

If your complaint cannot be resolved immediately and/or you are not satisfied that your complaint has been dealt with then please contact the Programme Manager.

If you find that your complaint is not resolved to your satisfaction, you may contact English UK (the national association of accredited language centres), or send an email to EAQUALS (the European Association for Quality Language Training Providers). These organisations may be contacted at:

English UK 219 St John Street London, EC1V 4LY Tel: +44 (0)20 7608 7960 Fax: +44 (0) 20 7608 7961 Email: info@englishuk.com EAQUALS Registered Office 16 Stukely Street London, WC2B 5LQ Tel: +36 (0)70 316 0016 Fax: +36 (0)1 785 5890 Email: info@eaquals.org