Accessibility Guide

Special services guidelines for the Brookshire Grocery Arena

Accessibility Guide

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ADA TICKET PURCHASING GUEST SERVICES REPRESENTATIVES ADA PARKING ADA PARKING MAP DROP OFF/PICK UP RIDESHARE USERS ADA SEATING MAP WHEELCHAIR & COMPANION SEATING DEAF & HARD OF HEARING CONCESSIONS RESTROOM CONVENIENCES PRIVATE/FAMILY RESTROOMS EMERGENCY SERVICES SERVICE ANIMALS FAQ’S MORE TIPS

ADA Ticket Purchasing

Guest Services Representatives Brookshire Grocery Arena recognizes the needs of guests that require special accessibilities and is in compliance with the Americans With Disabilities Act (ADA).

It would be our pleasure to help you in regards to purchasing tickets or arranging special accommodations.

Tickets for events with accessible seating may be purchased online at www.ticketmaster.com or at the b1BANK Box Office at Brookshire Grocery Arena.

We make every effort to comply with state and federal regulations to provide accommodations that ensure safety, comfort and enjoyment of our events and facilities.

Our Special Services booklet is intended to highlight some of our available options. Please contact us if you have any additional questions.

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ADA PARKING

ADA PARKING MAP

There are 51 parking spaces for our disabled guests on the northwest side of the arena.

These spaces are for vehicles with disabled plates or placards on display.

ADA golf carts are available to help guests easily reach their destination. Please see parking attendant to request assistance with golf carts.

To access concourse level, a wheelchair ramp is located on the north side of the main entrance.

An elevator is available in the VIP Lobby which grants access to the concourse and the balcony levels.

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Drop off/Pick Up for ADA/Limousine/Shuttle

Rideshare Users

All guests needing ADA, Limousine, and Shuttle drop off/ pick up may access the property at the main entrance off of Arthur Ray Teague Parkway (near the marquee).

Taxi & Rideshare cars/drivers are not permitted to use this roadway.

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ADA parking spots are located in Lot A. Please note: Road closures are subject to change. For the most up-to-date traffic information on event days, please visit... facebook.com/BrookshireGroceryArena

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Approach the Rideshare Zone by traveling North on Brookshire Arena Drive from the Jimmie Davis Highway.

Follow the signage to turn left into Lot C to approach the passenger pick-up/drop-off zone.

You will not be able to access the Rideshare Zone traveling South on Brookshire Arena Drive from Walker Place or Angelle Drive.

Rideshare Drivers...DO NOT ENTER at entrance off of Arthur Ray Teague Parkway.

The area near the marquee is designated strictly for Limousines/Shuttles/ADA drop-off.

WHEELCHAIR & COMPANION SEATING

ADA SEATING MAP

If you need assistance finding accessible seating upon arrival at the Brookshire Grocery Arena, please notify the nearest staff member.

Wheelchair and companion seating information can be found on the ADA Seating Map.

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ADA seating is available for up to 3 companions.

If you do not need ADA seating, please be mindful to leave seats for those who do.

CONCESSIONS

Deaf & Hard of Hearing INTERPRETING SERVICES

Each concession area has been designed to accommodate all guests, including those with disabilities. We strive to meet individual needs of all people that attend our events.

Guests who require interpreting services for arena events should contact arena management two weeks prior to the scheduled event.

All concession stands are at a height convenient for most everyone, and are ADA compliant.

Guests may contact the arena at: customerservice@brookshiregroceryarena.com

to request this service.

ASSISTIVE LISTENING DEVICES Headsets and receivers for our FM hearing assistance system are available at no charge at the Customer Service desk, located on the first level near the box office. Guests may use their own 1/8 inch jack compatible earbuds or headphones.

Listening devices are not Bluetooth compatible.

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RESTROOM CONVENIENCES

Private/Family RESTROOMs

Restrooms are located

Private/Family Restrooms

outside of these sections on the Concourse level:

104-105

117-116

109-110

122-121

are available across from

sections 104 & 122 on the concourse level

All public restrooms have stalls that are

wheelchair accessible

Restrooms may be selected by guests according to their preferred gender identity.

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EMERGENCY SERVICES

SERVICE ANIMALS

The Brookshire Grocery Arena has two first Aid Stations on location

A service animal is a dog trained to do work or tasks for someone with a disability

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Main Concourse Level outside section 110

Service animals must remain on a leash or in a harness at all times.

Event Level, near the ADA Entrance/VIP Lobby Please notify any team member if you need help

If accommodations are required for your service animal, please notify us at the time of your ticket purchase.

Under the ADA and Louisiana law, owners of businesses are not required to allow emotional support animals, only service animals.

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FAQ’S

The Brookshire Grocery Arena seeks to make each event enjoyable for everyone.

What is your camera and recording policy?

PLEASE BE...

The permitted use of cameras varies by event.

Generally, cameras with professional lenses and flash attachments are prohibited.

Recording devices, both audio and visual, are not permitted within the arena.

AWARE

of parking in areas marked with ADA parking markers.

There are 51 spaces available.

What is your bag/purse policy?

No bag larger than 6”x9” is permitted. No backpacks are allowed. CLEAR tote bags are permitted

PATIENT

and plan your exit strategy in advance. It may take up to 60 minutes to exit the premises.

What is the minimum age that a ticket is required?

Normally children 2+ years must have a ticket.

Some shows require a ticket for children 1+ year.

For specific information please call 318-747-2501.

MINDFUL

Do you accept Credit/Debit Cards?

Yes, we gladly accept Visa, Mastercard, American Express, and Discover Cards.

additional Questions?

Visit us at brookshiregroceryarena.com or email at customerservice@brookshiregroceryarena.com.

We want you to have the best experience possible while visiting our facility.

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of other event guests. The parking lot is a system, and everyone is trying to enter and exit at the same time.

At the Brookshire Grocery Arena, safety is a priority.

If you SEE Something, SAY Something.

If Someone... seems intoxicated

starts fighting

creates a disturbance

appears suspicious

1: Do not involve yourself 2: Make note of your location 3: Please alert a staff member or call 318-564-6295

DURING EVENTS, if you see an unattended Bag ...or any other suspicious item CALL 318-564-6295

2000 Brookshire Arena Drive, Bossier City, LA 71112