AccessibilityGuide Special services guidelines for the Brookshire Grocery Arena
ADA TICKET PURCHASING GUEST SERVICES REPRESENTATIVES ADA PARKING ADA PARKING MAP DROP OFF/PICK UP RIDESHARE USERS ADA SEATING MAP WHEELCHAIR & COMPANION SEATING DEAF & HARD OF HEARING MOREFAQ’SSERVICEEMERGENCYPRIVATE/FAMILYRESTROOMCONCESSIONSCONVENIENCESRESTROOMSSERVICESANIMALSTIPS19181716151413121110090807060504 contents
It would be our pleasure to help you in regards to purchasing tickets or arranging special accommodations.
Tickets for events with accessible seating may be purchased online at www.ticketmaster.com or at the b1BANK Box Office at Brookshire Grocery Arena.
Guest
We make every effort to comply with state and federal regulations to provide accommodations that ensure safety, comfort and enjoyment of our events and facilities. Our Special Services booklet is intended to highlight some of our available options. Please contact us if you have any additional questions.
ADA PurchasingTicket RepresentativesServices
Brookshire Grocery Arena recognizes the needs of guests that require special accessibilities and is in compliance with the Americans With Disabilities Act (ADA).
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There are 51 parking spaces for our disabled guests on the northwest side of the arena. These spaces are for vehicles with disabled plates or placards on display.
concourse level, a wheelchair ramp is located on the north side of the main entrance.
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ADA PARKING MAPADA PARKING
ADA golf carts are available to help guests easily reach their destination. Please see parking attendant to request assistance with golf carts.
An elevator is available in the VIP Lobby which grants access to the concourse and the balcony
ADA parking spots are located in Lot A.
UsersRideshareDrop off/Pick Up ADA/Limousine/Shuttle
Rideshare Drivers...DO NOT ENTER at entrance off of Arthur Ray Teague Parkway.
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Follow the signage to turn left into Lot C to approach the passenger pick-up/drop-off zone. You will not be able to access the Rideshare Zone traveling South on Brookshire Arena Drive from Walker Place or Angelle Drive.
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Taxi & Rideshare cars/drivers are not permitted to use this roadway.
The area near the marquee is designated strictly for Limousines/Shuttles/ADA drop-off.
All guests needing ADA, Limousine, and Shuttle drop off/ pick up may access the property at the main entrance off of Arthur Ray Teague Parkway (near the marquee).
Approach the Rideshare Zone by traveling North on Brookshire Arena Drive from the Jimmie Davis Highway.
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Please note: Road closures are subject to change. For the most up-to-date traffic information on event days, please visit... facebook.com/BrookshireGroceryArena
WHEELCHAIR & COMPANION SEATING ADA SEATING MAP
Wheelchair and companion seating information can be found on the ADA Seating Map.
ADA seating is available for up to 3 companions. If you do not need ADA seating, please be mindful to leave seats for those who do.
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If you need assistance finding accessible seating upon arrival at the Brookshire Grocery Arena, please notify the nearest staff member.
CONCESSIONS
Each concession area has been designed to accommodate all guests, including those with disabilities. We strive to meet individual needs of all people that attend our events.
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Headsets and receivers for our FM hearing assistance system are available at no charge at the Customer Service desk, located on the first level near the box office. Guests may use their own 1/8 inch jack compatible earbuds or headphones.
Listening devices are not Bluetooth compatible.
Deaf & Hard of Hearing
INTERPRETING SERVICES
Guests may contact the arena at: customerservice@brookshiregroceryarena.com to request this service.
ASSISTIVE LISTENING DEVICES
Guests who require interpreting services for arena events should contact arena management two weeks prior to the scheduled event.
All concession stands are at a height convenient for most everyone, and are ADA compliant.
Private/FamilyPrivate/FamilyRESTROOMsareavailableacrossfromRestroomsontheconcourselevelsections104&122 wheelchairaccessible outside of these sections on the Concourse level: All public restrooms have stalls that are RestroomsCONVENIENCESRESTROOMarelocated117-116104-105122-121109-110 Restrooms may be selected by guests according to their preferred gender identity. 1514
SERVICE ANIMALS service animal is a dog trained to do work or tasks for someone with a
The Brookshire Grocery Arena has two first Aid Stations on location A
disability EMERGENCY SERVICES Under the ADA and Louisiana law, owners of businesses are not required to allow emotional support animals, only service animals. If accommodations are required for your service animal, please notify us at the time of your ticketServicepurchase.animals must remain on a leash or in a harness at all times. Main Concourse Level outside section 110 Event Level, near the ADA Entrance/VIP Lobby Please notify any team member if you need help12! 1716
FAQ’S
AWARE
PATIENT
Normally children 2+ years must have a ticket. Some shows require a ticket for children 1+ year. For specific information please call 318-747-2501.
What is your camera and recording policy?
No bag larger than 6”x9” is permitted. No backpacks are allowed. CLEAR tote bags are permitted What is your bag/purse policy?
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of other event guests. The parking lot is a system, and everyone is trying to enter and exit at the same time.
additional Questions?
and plan your exit strategy in advance. It may take up to 60 minutes to exit the premises.
PLEASE BE...
of parking in areas marked with ADA parking markers. There are 51 spaces available.
The Brookshire Grocery Arena seeks to make each event enjoyable for everyone.
What is the minimum age that a ticket is required?
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Visit us at brookshiregroceryarena.com or email at customerservice@brookshiregroceryarena.com. We want you to have the best experience possible while visiting our facility.
The permitted use of cameras varies by event. Generally, cameras with professional lenses and flash attachments are prohibited. Recording devices, both audio and visual, are not permitted within the arena.
Yes, we gladly accept Visa, Mastercard, American Express, and Discover Cards. Do you accept Credit/Debit Cards?
DURING EVENTS, if you see an unattended Bag ...or any other suspicious item CALL 318-564-6295 2000 Brookshire Arena Drive, Bossier City, LA 71112 At the Brookshire Grocery Arena, safety is a priority. If you SEE Something, SAY Something. 1: Do not involve yourself 2: Make note of your location 3: Please alert a staff member IffightingstartsSomeone...intoxicatedseems suspiciousappearscreates disturbancea or call 318-564-6295