A hospitality Benchmark
in the Mexican Caribbean
Written by
Mateo Rafael Tablado Interviewee Mynor Espinoza, General Manager for Paradisus Cancun
Produced by Jassen Pintado Art Direction Omar Rodriguez
Paradisus Cancun has made the most from the support provided by Meliá to become a trend-setting leader in in this important area
Meliá Hotels International is a company of Spanish origin that has become a leader in hospitality thanks to its worldwide presence. It has been settled in Mexico for some decades, being present in the most important cities in the country. The main tourist
destinations are a priority for Meliá and that is why the Paradisus line operates one of the most important properties for the hotel chain.
Paradisus Cancún’s first stage was built in 1988, being the second one built in 1999. The property draws attention thanks to its pyramid-shaped
Other advantages the hotel has include being close to the airport and the main and elegant shopping malls in Cancun, as well as its bars and discotheques area, water parks and natural attractions.
Mynor Espinoza, General Manager at Paradisus Cancun.
RECOGNIZED CAREER
Mynor Espinoza, a Costa Rican, has been working in the hotel industry for more than 20 years, most of them for Meliá Hotels International. Espinoza graduated in Business Administration with an expertise in Finance and Banking. Espinoza has received, thanks design, as well as for its wide indoor spaces, making it an iconic place in the area.
“Paradisus Cancun is nowadays one of the backbones within Meliá Hotels International’s structure”, commented
“Paradisus Cancún is nowadays one of the backbones within Meliá Hotels International’s structure”
- Mynor Espinoza, General Manager at Paradisus Cancun
to his career in the hotel sector, different recognitions in international symposiums, in which he has also been a speaker, besides being recognized by Forbes Argentina.
“Every corner of the hotel is designed for the guests, we are prepared to create EXPERIENCES through the property, the high service standards,
the food offer, and human warmth”, the manager pointed out.
CAPTIVATING INDOORS AND DESIGN IN AN IDYLLIC SETTING
The architectonical concept of Paradisus Cancun was conceived to establish a connection among iconic sites in the Yucatan peninsula and
the Mexican Caribbean, such as the pyramids -seen in its outer designand indoors, packed with vegetation and water flows, imitating the “cenote” natural wells in the main lobbies.
The private swimming pools, wide beach areas, a wide variety of bars and restaurants, specialized spaces with sea sights and indoor fitness activities, as well as events halls, glamping areas and a festive atmosphere with guest DJs are the most renowned attractions at Paradisus Cancun.
The property has 773 rooms distributed among five buildings, with the finest views to the Caribbean and the Nichupte Lagoon. Twelve restaurants and bars provide the guests with a wide food offer and mixology.
The hotel has areas with activities for kids, besides offering customized services at the YHI Spa and other areas devoted to health and wellness, whereas the Kanna beach club can be visited by guests from other hotels.
RENOVATION AS A CONSTANT ASPECT
In addition to the standardization of new health measures to protect guests, staff and suppliers, the reopening after the first months of the COVID-19 pandemic has also meant a renovation period for Paradisus Cancun, as some refurbishments have been carried
out mainly in common areas and restaurants, followed by the remodeling of rooms and areas dedicated to the Groups and Conventions segment.
The hotel’s VIP area -The Reserve, which is a reference point in specialized services within Meliá’s Paradisus line- will also be subject to different alterations which will optimize its
operation and, thus, will improve the guests’ stay.
SUPPORT FROM A WORLDWIDE HOTEL INDUSTRY GIANT
Operating with the support of a multinational which is a leader in the hotel industry allows Paradisus Cancun to work with a series of
standards established in accordance with its brand.
As a reward, the business unit form Paradisus Cancun contributes greatly to Meliá Hotels International, being one of the five hotels with a better EBITDA (Earnings before Interest, Taxes, Depreciation and Amortization) in the overall operation of the company.
“Every corner of the hotel is designed for the guests”
-
Mynor Espinoza, Gerente General de Paradisus Cancún
For that reason, the hotel is currently focused on reinforcing its inner bookings channels.
IMPORTANCE OF HUMAN FACTOR
In order to keep a low rotation rate, something normally high in the hotel
industry, Paradisus Cancun focuses its attention on the human resources, which are duly cared for, favoring not only the workforce’s loyalty to the company, but also creating an atmosphere where the service and attention stand out alongside the
www.melia.com/en mynor.espinoza@melia.com
“Nos preparamos para crear EXPERIENCIAS a través de la ubicación, el servicio, la oferta gastronómica, además del calor humano”
- Mynor Espinoza,
General Manager at Paradisus Cancun
amenities the hotel offers.
Paradisus Cancun has created the “Feel Good” program, whose three main principles are:
• Health, focused mainly on a staff’s healthy diet
• The fitness aspect, through the creation of events to motivate exercising
• Emotional connection, through which the management establishes closeness with collaborators and their families.
ALL THE ELEMENTS FOR AN UNBEATABLE EXPERIENCE
The recovery of tourism at a worldwide level after the pandemic has helped the sector and Paradisus Cancun has taken advantage of it to carry out changes which will allow it to offer a better experience for its guests.
Without a doubt, the property has both material and human attributes to become a benchmark in this important market in the Mexican Caribbean.
