Our 2023 Claims Report

Protecting your clients when it matters most.

An overview of our claims for 2023

89%

Members are at the heart of everything we do

of all claims paid in 2023

94%

As a mutual our members are at the heart of everything we do, and we think being insured by a mutual should feel good.

That’s why we work hard to support our members when

of all claims paid over the last 18 years

things go wrong, whether it’s paying a claim on an Income Protection policy or providing additional support through our discretionary Mutual Benefits or BF Care programmes.

Our claims breakdown 999

£4.9m

73%

new claims accepted in 2023

total amount of new claims paid in 2023

of claimants were male*

20

68

27%

age of our oldest claimant*

of claimants were female*

age of our youngest claimant*

* based on new Protect and Breathing Space claims in 2023.

Our top reasons for claim in 2023 7.91% 13%

54.95%

7.21%

Covid-19 Chest/Lung/Nose/ Throat

Musculoskeletal conditions

5.41% 13%

Surgery (not covered in other categories)

5.41%

Covid-19 Mental Illness

Cancer

Our most common claimant occupations in 2023

Factory Worker

HGV Driver

Builder

Broken bones? Lost income?

We’ve got you covered Since introducing the option to add Fracture Cover to all new policies last year, it’s positive to see that we’re already able to provide support to some of the members who added this benefit within just a year of its launch.

Upper Leg (Femur)

3 members claimed on their Fracture Cover policy in 2023

A total of:

£11,500 was paid out to our members through Fracture Cover in 2023

£6,000

Lower Leg (Tibia)

£4,000

Hand (Metacarpal)

£1,500

More than just Income Protection Our Income Protection policies will take away financial pressures when our members become too ill or injured to work. But we wanted to do more. That’s why we designed our Mutual Benefits and BF Care programmes.

BF Care BF Care is our discretionary benefits package. We include it with our Income Protection policies at no extra cost. BF Care allows your clients and their family to claim additional financial support during life changing events.

£ 142,796 Total amount of money paid out through BF Care in 2023

13

12

15

2

2

members claimed Care Assistance Benefit

members claimed Bereavement Benefit

members claimed Death Benefit

members claimed Recovery Support Benefit

members claimed Terminal Illness Benefit

Clinic in a Pocket Clinic in a Pocket is part of our discretionary Mutual Benefits programme, and it offers all British Friendly members free access to a range of health and well-being services. Here’s how we helped our members throughout 2023.

1,782 Total uses

548

609

Health Check kits ordered

Digital GP Consultations

422

Physiotherapy sessions

190

13

Mental Health Support sessions

Second Medical Opinions

“We’re proud to support our members at every step of their journey with us, and our key focus is paying valid claims as quickly as possible. We offer further support to members during their recovery and rehabilitation through our Mutual Benefits and BF Care programmes. These are designed to offer our members fast access to additional health, wellbeing and financial support at no extra cost. Alongside our optional cover products, including Fracture Cover, we’re proud of our comprehensive Income Protection package and look forward to supporting many more members throughout 2024”. Maxine Jannetta, Head of Claims, British Friendly British Friendly Society Limited is incorporated under the Friendly Societies Act 1992. Registered Office: 45 Bromham Road, Bedford MK40 2AA. Registered No. 392F. It is a member of the Association of Financial Mutuals. British Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority Ref: 110013.