Full steam ahead for digital transformation

Several milestones in Brightwater’s digital transformation journey have been realised.

Newly appointed General Manager, John Phillips has been working closely with Chief Customer Officer Ali Manners and the Information Technology team towards transforming Brightwater’s digital capabilities so that we can meet the expectation for the care of our clients, their families and staff now and into the future.

To prioritise the improvement of our technology systems, a Digital Steering Committee has recently been established. The committee will regularly meet to:

• Give the go-ahead for creating plans to manage digital projects and make sure they fit within the overall plan for the organisation

• Review and approve business cases related to digital initiatives

• Ensure collaboration across all technical functional areas to provide a holistic and organisational wide approach to digital issues and priorities.

Ali said technology to support the business was now a priority, which it hadn’t always been in the past.

“Over the next five years we hope to fast track our focus on technology to ensure that we have the best solutions to support our staff and clients,” she said. “Our priority is to make day-to-day life easier for everyone.”

The aim is to improve the experience of our clients and our staff and enhance client independence through technology.

Three streams have been identified for Brightwater’s digital transformation:

• Getting the basics right to bring the IT infrastructure and existing applications to where they should be

• Upgrading and enhancing our core applications and infrastructure to enable us to support our business model

• Transforming how we work to support the Brightwater Strategic Game Plan.

Cybersecurity is a topic that we have all heard a lot about in the news recently, with hacks happening across the world.

Brightwater has recently completed a huge amount of work to manage this by putting in place measures that are designed to prevent and manage cybersecurity incidents.

Information Systems Implementation Lead Delphine de Balbine will be focused on keeping the digital projects on time and in budget.

“Most business-as-usual activities will happen in the background and should not really impact your user experience,” she said.

“If we expect an activity to impact users, we will keep you informed.”

Some of the major projects expected to be completed by mid-2024 include:

• Support for our At Home Services staff and clients through automation

• Piara Water IT enablement: this project is about making sure we have the right IT infrastructure for the new Huntington’s disease campus in Piara Waters

• Upgrading the telephony system

• Reviewing our Helpdesk system and support

• Refreshing our Intranet, SharePoint and document management to support collaboration and communications across Brightwater

• Continuing to increase our Cybersecurity

• Migrating our mobile devices plans from Telstra to Optus.