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User Guide to Everyday Meal-Ordering Platform

Content

03 – 04 Everyday Account Login

05 - 06 How to Place Pre-Orders on Everyday

07 - 09 Child Profile Management

10 - 14 Wallet Management

Everyday Account Login

Web-based via BCS ISAMS Parent Portal Automatic Family Matching via web-based sign in 1

1. Go to the BCS Parent Portal 2. Sign in using the email address registered with your school on o

Click the Everyday (Café) tab on parent portal

The system we'll securely match your account

to your family's school records.

3. Your profile and child's details will appear automatically on Everyday, allowing you to start ordering straight away.

How to place pre-orders on Everyday

How to place a pre-order A step-by-step guide 1.

From the Homepage, select Child Accounts and choose

the child profile you would like to place an order for. 2.

Select the date/time of the collection of this pre-order.

Browse the menu and click the + icon to add your

preferred meal(s). 4.

Once you have made your selections, click Add to Cart.

Review your order and select Checkout to complete

payment. You may also continue browsing and add more items before checking out. 6.

Review your order at Basket.

Confirm and submit pre-order by clicking on Proceed to Checkout.

Child Profile Management

Child Profile Management View Dietary Preferences

You can save your child's dietary preferences to help manage their meal orders. Once set up, the app will either notify you when a menu item conflicts with your child's dietary preferences or hide conflicting items from the menu, based on your selected control setting. 1.

Select specific child’s Profile button at Homepage

Select Allergens & Dietary

School recorded allergens and additional health information is

2 3

displayed 4.

Select your preferred allergen control setting: Display but warn

me or Hide items containing the allergens. 5.

Click Save changes to confirm your changes.

Allergen information is view-only and cannot be modified by parents.

This information is automatically synchronised with Everyday from the school's database to ensure accuracy and consistency.

Child Profile Management View Order History

Student Name Grad e

Order History displays all transactions made through the Everyday Parent Portal, as well as onsite canteen purchases made using the student's card. 1.

Select specific child’s Profile button at Homepage

Select the Order button

Select the Date of the transaction you wish to view

Scroll down to view history of order transactions

Student Name Grad e

Child Wallet Management

Child Wallet Management Enable Auto Top-Up

Enable Auto Top-Up to ensure your child's student card always has sufficient balance for canteen purchases. 1.

Select Manage button located beside the Family Wallet

section at Homepage 2.

Click the Family wallet refresh button to pull the latest transaction (optional)

Go to Auto top-up section to set your preferred Auto Top-Up settings and trigger conditions.

Parents need to add/link a payment card to their

account before they can use the auto-top-up feature. We strongly recommend setting spending limits (see next page) on your child's wallet when Auto Top-Up is enabled to help manage spending and prevent overspending.

Child Wallet Management

Adjust spending limits

Spending limits apply to purchases made using the student's card at school canteen counters. 1.

Select specific child’s Profile button at Homepage

Select Spending Limits at left navigation bar

Select Capped button

Set the spending limit frequency (Daily, Weekly or

Termly) 5.

Enter the maximum amount you want to allow to be drawn from your family wallet for payment transactions under this child profile.

Click Save limit button to apply the spending limit.

To view online and onsite transactions 1. Log in to the Everyday Parent Portal. 2. From the Home page, click Receipts (topright corner). 3. View all completed transactions in one place. 4. Online transactions: Review pre-orders, wallet top-ups, and online payments. 5. Onsite transactions: Review purchases

made using the student badge or Family Wallet at the POS. 6. Select any receipt to view order details, payment method, date/time, and purchased items. Name presentation - May 2025 - © Sodexo 2025. All rights Reserved

Refund to Credit Card (Coming soon)

The Refund to Card feature allows parents to transfer their refundable wallet balance back to the original credit/debit card used to top up the Family Wallet.. Common use cases: Your child has graduated or is leaving the school. Your child is transferring to another school. You no longer need to keep funds in the Family Wallet. How to request a refund:

Go to Family Wallet > Refund to Card.

Enter the amount you wish to refund, or click Refund Max.

Select Refund to Card to submit your request.

The refund will be processed back to your original payment card.

Important Notes: Refunds are credited back to the original payment method, and processing times may vary depending on your bank or card

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