Andrews Letting Guide

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Andrews keeps it personal

When you’re looking to let, we’re right by your side We treat your property let as a journey—and we’re here to guide you, whether you want friendly advice or active support. You can rely on our flexible services and our people to look after your best interests.

We work to the high standards that you expect, because they’re the same standards we set for ourselves. We make it our business to offer refreshingly helpful advice that will help secure a let in the way that works for you.

Ready to hear a little more about what we do? Talk to us and let us demonstrate how we can tick all your letting boxes.

Welcome to Andrews.

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Our history

Out in front since way back when Purposeful. Personal. Proper.

The more years you spend in business, the more you learn about what people really want from their letting agent. And now we’re into our eighth decade, we’ve learnt a great deal.

The services you appreciate most? We’ve perfected them. The approach you prefer?

We’ve made it part of our culture. It adds up to a partnership that’s all about you… focusing on what you really want.

From that first handshake above a North London furniture shop in 1946 we’ve made your hopes and dreams the first thing we think about when it comes to letting your property.

That’s how one Islington office has grown to over 50 branches throughout the south of England. And it’s also why you can count on us to look after you and your property needs properly.

Our people

Friendly faces, making the difference that matters

Let’s go

A team you can count on, with service that’s straightforward When you’re letting a property, the human touch really helps. At Andrews that starts with simple actions like always calling you back when we say we will. And with late night and Saturday opening, we’ll always be here for you in person, too.

Our people take a professional interest in the deeply personal process of letting your property. That means attention to every last detail involved in your let. And those details don’t stop at your front gate.

We’ll look at what’s let nearby, shifting school catchments, regional investment, lending conditions. New shops, local infrastructure, community vibe. And all the other critical factors that make a difference.

It’s insights like these that take the guesswork out of agreeing a rental value. We aim for the figure that’s just right for right now—and not a penny less. Because when you’re serious about letting, your rental value needs to be rooted in today’s market.

So when it comes to maximising tenant appeal, we’re streets ahead.

Literally. We make it our business to know what’s happening in your neighbourhood, day in, day out.

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Our small print

We wri small pr

Let’s go

Stay in-the-know with our straight-talking service For some, letting a property is a lifechanging event. For others, it’s an everyday business deal. Whether you have one property or manage a portfolio of properties, you’ll appreciate our honest, straightforward approach.

As part of that, we’re committed to making things simpler. So you can count on us not to confuse things with unnecessary waffle, break out the bold claims or squirrel away the hidden details.

rite our print big Our details contain no artificial colours, no photoshopping, no super-wide angle images, no props, no overstatement, no pressure and no urgency. Instead you can count on our reassuring advice and refreshing service to help you with the big decisions. All our terms are out in the open, in plain English and easy to understand.

When we let your property, we know that we’re representing you. And everything we do—from how we take your photographs, to what we say and how we say it—is done with integrity.

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Photographing your property

Show them your best side At Andrews, the best images make our public image You’ll find our photography refreshingly different too.

A great photo is the first step in bringing tenants to your door. So we’re committed to making sure your shots really capture the essence of your home, without resorting to unrealistic filters or distorted angles.

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Tell a thousand words of truth We don’t use small print in our paperwork and we won’t use special effects in our photos. It’s a basic point of honesty that tenants appreciate.

Shine a light on your strong points We’re experts at highlighting your property’s best features to best effect. These features could include anything from the light that floods in through a certain window to an original architectural detail that sets your place apart.

Give them the wider angle

Every property has its essence, and we’ll capture it for you.

Truthfully. And compellingly.

Photography tells the story of your property.

So we’ll also give potential tenants a taste of living in your area by showing them the best bits—like parks, chi-chi local shops, and bijou cafés.

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Marketing your home

Making the most of your property

Press ads

Put your place front and centre, with advice from the top It’s no accident that a property to let with Andrews stands out from the rest of the street. We’ve worked hard to develop a bright and brilliant marketing approach that will catch the attention of a prospective tenant—and perhaps even capture their heart.

Zoopla listing

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Timing is everything

Print isn’t dead

As soon as we take on your property, we’ll pick up the phone and get in touch with our database of tenants. Simple? Yes. Effective? Definitely.

The property pages of popular local magazines and newspapers are still in style with tenants, so that’s where you’ll find us.

And that’s where you’ll find your property.

Your online edge

#gosocial

Andrewsonline.co.uk is a big-hitting online property service, with over 4.5 million* annual visits—and naturally, we’ll fast-track your property’s details onto our site the second they’re ready. (Which means they get pride of place on Rightmove, Zoopla and PrimeLocation too.)

We’ll help you make a real connection with potential tenants on social media. With regularly-updated pictures, engaging videos and persuasive property details, our communities on Facebook, Twitter, and YouTube are thriving. *Google Analytics 1st Jan-31st Dec 2018.

For number of visits and mobile figures.

Mobile mastery Last year, 70% of our web visits made via mobile devices. There’s a very good chance your tenant will find you on their mobile, so we make sure your place is perfectly packaged for hand-held house-hunting.

Andrews London @LDNAndrews

Why not have a look at some of the new properties we have up on our website to brighten your day andrewsonline.co.uk 2

Andrews mobile site

Twitter feed

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Andrews website

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My Andrews

Time to do more of what matters most If you want an update on tenancies at 8.12pm, just before you tackle the next episode in your box set, be our guest – with My Andrews

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Online and ready to help, anytime Whether you’re letting out your home for the first time, or securing tenants for your ever expanding property portfolio, there’s a lot going on when you’re a landlord. This is why we’re always looking for even better ways of fitting in with your lifestyle. With your My Andrews account, all the latest notifications on your let come straight to you. Whether you’re on your 8am commute, or at your 9pm happy hour, we can make sure you’re kept in the loop.

My Andrews is like having your own personal branch at your fingertips. You can log in to your secure account online, or check your app to get updates of any requests to view your property, as well as details of any offers, tenancies or rental statements. Whether you’re managing your property portfolio from overseas, or working 9-5, your My Andrews account will take some of the hassle out of being a landlord.

For fully managed properties, My Andrews also offers a way for tenants to log any faults or repairs needed on an automated system, 24 hours a day, 7 days a week.

You can keep everything in one place by syncing your in-app appointments with your other online calendars. And even if you have more than one property, with just one log-in, you can see what’s happening on all of them. In short, it puts you in the driving seat of your let.

Download our app:

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Our flexible services

Services to suit Whether you’re an experienced landlord managing a number of properties full-time or a first-time landlord, we offer three levels of service to suit your needs.

All of these can be tailored to give you what you want.

1 Let Only This service is ideal if you’re an experienced landlord but don’t want to go to the trouble of finding a tenant and setting up the tenancy.

If you choose ‘Let Only’ we will get your property let and your tenancy up and running and then hand it over to you.

You are then responsible for rent collection and property maintenance. We will: • assess your property in relation to current market conditions • match your property with suitable applicants through our extensive tenant register • promote your property through property portals, including Rightmove, PrimeLocation and Zoopla

• register deposit with a Government approved Tenancy Deposit Protection Scheme, if required • deal with the return of the deposit if held by us • give you guidance on statutory housing & safety regulations.

2 Rent Collection If you’re happy to deal with any property maintenance issues that might arise and sort out suitable contractors, but don’t want to find tenants and collect rent, this is the service for you.

• interview and assess prospective tenants

When you choose our ‘Rent Collection’ service, we market your property to find you a suitable tenant, and then collect the rent securely on your behalf. In addition to the let only service, we will:

• arrange viewings and accompany if required

• collect standing order rent payments and forward promptly to your bank by BACS

• negotiate the tenancy in line with your instructions

• send a monthly statement of your account

• promote your property through our website and our branch network

• check credit, employer and previous landlord references of prospective tenants (where applicable) • coordinate start, end and any extension of tenancy • collect the first month’s rent and deposit (against possible damages), and organise for future monthly rent payments to be paid directly to you • ensure compliance with Immigration Act • hold your tenant’s deposit in a bonded client’s account, if required

• forward copies of statements to your accountant and/or solicitor as requested • chase any late payment, pursue guarantors and keep you fully informed.

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3 Full Management If you don’t live near your property, or don’t have the time to deal with issues such as finding suitable tenants, collecting rent and arranging maintenance, this service is for you.

• act as your tenant’s contact for all property management issues

Under this ‘Full Management’ service we will take care of everything—you can just sit back and enjoy the income your property generates. In addition to the Let Only and Rent Collection services above, we will:

• promptly arrange estimates and organise repairs by reputable local contractors

At a glance

• resolve all problems quickly and efficiently

• forward contractors invoices for your records and pay from your account.

Let Only

Rent Collection

Full Management

Optional Extras*

Property assessment Statutory safety regulations guidance Match property with applicants Promote through our website and property portals Interview and assess prospective tenants Arrange viewings and accompany if required Negotiate tenancy Check credit and references of tenants Coordinate start, end and any extension of tenancy* Collect first month’s rent and deposit, & organise payments Hold tenant’s deposit in bonded client’s accounts Deal with the return of the deposit if held by us Collect standing order rent payments and forward Send monthly statements of your account Forward copies of statements as requested Chase late payments, pursue guarantors Act as contact for all property management issues Report a fault online with Fixflo Repair Reporting Arrange estimates and organise repairs Forward contractors’ invoices for your records Draw up a Tenancy Agreement Prepare a professional inventory Inspect every three months and supply report Arrange annual gas and electrical safety testing Carry out the check in/check out Statutory housing and safety regulations guidance Ensure compliance with Immigration Act Arrange an EPC Register deposit Annual statutory tax return for non-resident landlords

* Additional fee may be required

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Your reassurance? Our reputation

We don’t blow our own trumpet.

We let others do it for us.

The Andrews philosophy is all about making life easier for you. What gets us up in the morning isn’t “doing property” — but doing property right

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Your reassurance? Our reputation

Rate our agents

We’ve worked hard to get where we are, and we’ve picked up some very flattering national awards along the way. Awards are great for letting us know we’re on the right track, but maintaining standards and doing the right thing by you—our customer—is what keeps us keen.

You can rate our agents through independent platform Feefo. This way we can make sure our agents are doing their jobs to the high standards you expect.

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Social philanthropy

A sense of community: our social conscience It might not be the first thing that springs to mind when you think about letting agents. But a big part of our philosophy involves philanthropy. Social ventures play a big part in what we’re all about.

We’re owned by charitable trusts and a large slice of our profits goes to causes that tackle big issues in our communities and overseas, like education, employment and shelter.

And it’s not just money we provide—we make plans, we take action, we put ourselves out there.

The methods vary. It could be providing valuable support and places to live for young people when they leave care. Or funding trailblazing projects for those with dementia.

Whatever works. And whatever’s needed.

We’ve been responsible for some amazing initiatives, developed some incredible charities. And we’re not just in it for the short term, but for as long as we’re around.

It’s fundamental. So, when you choose us, you’re becoming a part of something far, far bigger.

Who’d have thought it?

Head to Andrewscharitabletrust.org.uk We think you’ll like what you’ll see.

In the last six years we have made a contribution of £3.6 million to fund social enterprises and innovative charitable enterprises.

Andrews Property Group

Get in touch On the phone Contact us Monday to Friday from 8am to 8pm. We’re also here on Saturdays from 8.30am to 5.30pm.

In person Find your nearest branch at: Andrewsonline.co.uk/branches

Online Visit us at Andrewsonline.co.uk Twitter: @andrewsonline Facebook: @andrewsonline

Andrewsonline.co.uk