Issuu

Transforming

Summer 2021

Breckland A Breckland Council publication for all residents

Breckland businesses bounce back

Inside this issue: Pledge to become carbon neutral - p7 Helping businesses spring back - p8 Win a tasty treat from Bakeaholics - p9 £1.8m temporary housing site takes shape - p12 Family tickets to Banham Zoo up for grabs - p13 £5,000 grants for community schemes now available - p15

www.breckland.gov.uk

Welcome to the latest edition of Transforming Breckland flowers blooming under the Norfolk sunshine, Breckland W ith Council continues to offer support to help local residents and businesses recover from the Covid-19 pandemic. The last year has been an immense challenge for all of us and our top priorities throughout have been to protect the lives and livelihoods of our residents. This has included releasing grants, food parcels and making welfare calls to some of our most vulnerable residents (p14). The seeds of recovery are starting to show as lockdown eases. Our market towns are reopening for shopping and leisure and we continue to offer support to help businesses to ‘Spring Back’ and thrive (p8–9). The pandemic has undoubtedly tested our resilience, however it has also brought out the very best in our communities and created new opportunities to review how we do things. This includes offering online video appointments for the very first time, making it as easy as possible for you to speak to our staff (p3). As well as responding to the pandemic, we have also worked hard to further enhance the services we provide. We recently launched a new and improved household waste and recycling collection service. Working with council partners in west and north Norfolk, we jointly commissioned the new contract to be as efficient as possible and enable us to share resources such as vehicles and staffing. The new service includes a fleet of brand new collection trucks. It also means we can offer a cost effective and flexible commercial waste collection service to local businesses (p6). We’ve also set a balanced budget for 2021/22, which will not only protect frontline services but see further investment made in several key areas (p4–5). This includes investing in projects which help our towns and surrounding villages to thrive, ring-fencing money to help vulnerable residents, supporting our businesses to spring back from coronavirus, and expanding council teams focused on tackling fly tipping (p10), climate change (p7), and animal welfare. Meanwhile, our Inspiring Communities programme (p15) has now seen more than £1m committed to support local projects which are focused on helping vulnerable people. This includes those at risk from county lines drug and people trafficking, social isolation, loneliness, and supporting people who have experienced domestic abuse or declining mental health. Our Silver Social scheme, which is part of the programme, has thrived in the last 12 months, bringing residents together online during lockdown with a wide variety of arts and crafts events. In this edition we also have two fantastic competitions. You could win one of five family tickets to visit Banham Zoo (p13), or a box of tasty treats from the fantastic Bakeaholics in Attleborough (p9). Information correct at time of going to print. For latest information, go to www.breckland.gov.uk/coronavirus

Transforming Breckland brings you news and information on the services and support provided by Breckland Council and its partners. Your comments and ideas are very welcome. Email contactus@ breckland.gov.uk or call 01362 656870. If you need this magazine in large print, or in an alternative version, please contact Breckland Council on 01362 656870. Link-Up: Blind or partially sighted, or know someone who is? Transforming Breckland can be sent on a memory stick with the independently produced Link-Up, a free, fortnightly audio newsletter. To subscribe, email: contact@linkup breckland.org.uk or call 01842 755131. Delivery issues? If you know someone who has not received their copy of Transforming Breckland please contact us on 01362 656870. Transforming Breckland is printed on chlorine-free paper from managed forests. www.breckland.gov.uk

Video appointments now available Residents can now contact Breckland Council via video call, as the council expands its customer services offering. It is one of the ways we are using digital solutions to help make it as easy as possible for you to access services and keep in touch. It means you can have a virtual face-to-face meeting with our customer service officers from the comfort of your own home to discuss Council Tax questions, housing support or other service enquiries. Our team are on hand between 9am-5pm every weekday to answer questions, plus we are offering pre-booked evening appointments if needed. The video calls, which must be booked in advance, can be arranged at: www.breckland.gov.uk/visitus Our new video call service is ideal if your situation is complex or you need a little extra help. But don’t forget you can still make payments, submit applications, and report issues via our website, without having to speak to anybody at all: www.breckland.gov.uk/doitonline

Stay up to date! Make sure you’re following Breckland Council’s social media pages to make sure you stay up to date on new services, resident support, business grants, employment opportunities, and to watch live council meetings. You can find us on Twitter, Facebook, Instagram, LinkedIn, and YouTube. Visit www.breckland.gov.uk/Social-Media-Channels for more information and social media links.

Never forget your bin collection date Do you forget which bin collection is due? Want to contact your Breckland Ward Member? Need to check planning applications that have been submitted in your area? You can find answers to these questions and much more at: www.breckland.gov.uk/mybreckland Just enter your postcode, select your address to view information relevant to your home. Fast, simple, and available 24/7.

s e c i v r e s

Investing in Breckland Council has set a balanced budget for 2021/22, which will not only protect frontline services but see further investment made in several key areas.

This includes investing in projects which help our towns and surrounding villages to thrive, ring-fencing money to help vulnerable residents, supporting our businesses to spring back from coronavirus, and expanding council teams focused on tackling flytipping, climate change, and animal welfare. District council tax for a Band D home is just £98.73 for a whole year of services, though around 75% of Breckland residents live in Bands A-C so will pay even less than this. On average, households receive services from us worth around £775. We can afford this high level of service as we also receive income from our commercial investments, government grants, and business rates, helping ensure your district council tax is among the lowest in the country.

Find out how we keep your Council Tax low on p12....

Where your money goes...

Got an online account? Did you know that you can sign up for e-billing, apply for discounts, report a change of address, and much more online? You can also set up direct debit payments so you don’t need to worry about missing a monthly payment. Find out how at www.breckland.gov.uk/setting -up-your-online-account

We’ve distributed £50m+ of local & national funding to

support Breckland businesses through the pandemic.

We’re expanding teams focused on tackling fly tipping, business support, Covid-19 advice, and animal welfare issues.

£150k for each of the district’s five market towns, over three years, to fund projects which help them and their surrounding villages to thrive

Over £500k to deliver actions which tackle

climate change

We’re investing £1m+ in our Inspiring Communities programme, supporting residents susceptible to loneliness in later life, drug gangs, domestic abuse, or poor mental health.

£1.8m to create a brand new temporary accommodation site

to help people who are homeless.

£17m in national and regional funding secured to improve local electricity supplies which will enable

housing and business growth.

For every £1 you in pay in Council Tax, 5p comes to Breckland Council. The remaining amount is shared between: 76p – Norfolk County Council 14p – Police 5p – Your town or parish council 5p – Breckland Council

Saving £3m over four years through back-office efficiency, digitalisation and generating new income.

We collect

265,000

household bins every single month.

Enhanced waste service now live We have launched an enhanced household waste and recycling collection service. Working with the Borough Council of King’s Lynn and West Norfolk and North Norfolk District Council, Breckland Council jointly commissioned Serco to deliver the new contract across our three council areas. By working together we secured the best price for the service, while vehicles, staff and other assets can be shared to help save money and be as efficient as possible. The new-look service includes a brandnew fleet of bin collection trucks and other vehicles rolled out, including reduced emissions and hybrid vehicles. However, your bin collection day isn’t changing. During the first year of the contract, investment will be made into a shared IT system, so real-time service information will be available to residents and allow you to book additional services online, such as garden waste collections, quickly and at a time that suits you.

Flexible commercial waste service launched Our new contract means we can now offer a commercial waste collection service. If you run a local business, charity or community interest group, why not speak to your local commercial waste account manager, who understands your business needs and could save your organisation money! Visit our website today and see how we can offer your business a flexible, cost effective and reliable waste collection service. www.breckland.gov.uk/commercial-waste

More time to relax Enjoy your garden this year without having to take frequent trips to the recycling centre to dispose of fallen leaves, grass cuttings, twigs and other garden waste! Order your garden waste bin via www.breckland.gov.uk/ gardenwaste

Sustainable Swaffham

Our new Sustainable Swaffham initiative will make the town one of Norfolk’s most environmentally- friendly locations and the easiest place to charge an electric vehicle in the county. We’ll be installing four new electric vehicle (EV) chargers in our council-owned public car parks, providing more EV chargers per square metre and per head of population than any other part of the county. Providing more electric charging points will help future-proof Swaffham and attract more visitors and tourists to our town. Under the scheme, we’ve also already provided local independent shops with reusable bags they can give their customers and are now looking at options to encourage sustainable transport and to make the high street greener.

Carbon Neutral By 2035 Breckland Council has pledged to be carbon neutral by 2035. This commitment is part of our inaugural Sustainability Strategy, which was recently adopted and outlines how we will tackle climate change.

choices, if you want to. Check out our website for advice and support, including grants to make your home more energy efficient, switching to a renewable energy provider, and how to conserve water: www.breckland.gov.uk/climate-change

We’ve ring-fenced an additional £0.5m, on top of the £2m we already spend annually, to deliver a range of ‘green’ schemes. This includes £100k for a community grants scheme to support grassroot environmental projects, £100k for tree planting and similar schemes, and £200k to make our buildings more efficient. We’ve also switched to a green energy tariff for our buildings. We’re also using our powers to compel others to be more environmentally-friendly, for example prosecuting fly tippers and encouraging housing developers to build more sustainable homes. Finally, we want to work closely with you – our residents – to support you to make green lifestyle

Have you seen our Covid Safe Scheme stickers?

Covid Safe Scheme Administered by Breckland Council

Unique Reference Number:

Breckland Council has launched a Covid Safe Scheme, which recognises businesses in the district which have put in place measures and working practices to help protect their staff and customers from coronavirus. We’ve been inspecting Breckland businesses to assess their anti-covid measures, including the provision of protective equipment such as screens and masks, hand sanitiser for staff and customers, and opportunities to maintain social distancing. Businesses which have been assessed and given accreditation are listed on our website and given a sticker, for prominent display in their window, so you know that you can shop there safely and with confidence. Check accredited businesses in your area, or put your business forward for assessment, at www.breckland.gov.uk/Covid-Safe-Scheme

Helping business spring back from coronavirus Throughout the pandemic, Breckland Council’s top priorities have been to protect the lives and livelihoods of its residents. We’ve distributed more than £50m in grant funding to local businesses to help them weather the storm of coronavirus and have been on hand throughout to help them make changes to comply with national legislation, trade safely, and protect jobs. We’ve committed to support any business that needs it, so if you run a local business and need help, make sure you get in touch www.breckland.gov.uk/ businesssupport Could our programme help your business? We’ve set aside £2m to help businesses recover from the impact of the coronavirus pandemic and go on to thrive. The support includes: • A Shop Front Improvement Scheme which will help pay for a lick of paint through to a completely replaced shopfront to make local shops more attractive

• Grants worth up to £5k to help businesses invest in equipment which enables them to trade safely, from extra protective equipment and screens to a marquee or outdoor seating to support social distancing • Money and training to help business trade digitally, including new payment systems, websites and online advertising Interested in starting a new business? Breckland Council is offering an enterprise and start-up scheme, providing funding and advice for people looking to launch their new business. The scheme has already helped several innovative businesses get off the ground in 2021 and we hope to help more over the coming months. If you’d like to discuss how we might help get your business off the ground, go to www.breckland.gov.uk/ article/15793/Business-Start-Up-Scheme

WIN a box of 6 cupcakes from Bakeaholics UK

Cakes from Bakeaholics UK, in Attleborough, are now attracting visitors from across the district. People are flocking to Morgan Lewis’ stunning independent shop, which offers a wide range of delicious cupcakes, brownies and cakes. Morgan is now working with our Business Regeneration Team to see how we can help her business expand over the coming months. Win a box of 6 cupcakes from Bakeaholics in Attleborough by answering this simple question: Bakeaholics is based in which Breckland market town? A) Dereham B) Swaffham C) Attleborough To enter: Send your answer, name, address and telephone number via email to competitions@ breckland.gov.uk with the subject line “Baking Competition” or on the back of a postcard to “Baking Competition” – Breckland Council, Elizabeth House, Walpole Loke, Dereham, NR19 1EE. Closing date for entries is 5 p.m. on 30 July 2021. Winners will be announced on 2 August. Competition terms and conditions can be found at www.breckland.gov.uk/CompTerms

Fined £300

Future Breckland

Thriving People & Places Work is now underway to develop an ambitious shared plan which will help secure the success of Breckland’s economy for years to come. A recent national report has shown Breckland Council has issued more Fixed Penalty Notices (FPNs) than any other district council in Norfolk. It also showed we’ve seen a reduction of 29% in reported fly tipping incidents.

We have launched ‘Future Breckland: Thriving People & Places’, a new initiative which will create a blueprint for the future of the district with a focus on each of its five market towns and their unique strengths. It will put the district and its towns in a leading position for securing substantial new investment, and help coordinate and join up future activity.

Our Enforcement team are working daily to trace and fine fly tippers and litter bugs in the community. If you witness an incident or can help us catch a perpetrator, let us know at www.breckland.gov.uk/reportit

Fined £600

Enhanced housing support launched Residents in need of housing-related advice and support will soon be able to access a more personalised service from Breckland Council. Our Housing team will now offer more face-to-face advice from a dedicated case worker, ensuring consistent support from an officer that understands your specific circumstances and needs. We are also encouraging residents to contact our Housing Team as early as possible, rather than waiting until a crisis occurs. We are also launching a brand-new website which will make it easier for residents on the housing register to view and bid for available properties. If you are already on our Housing Register, we’ll be writing to you to talk you through the changes in more detail.

Fined £1000 £12,500 awarded to Thetford Foodbank A Breckland foodbank which has supported thousands of vulnerable people has been awarded £12,500 by Breckland Council to help the group purchase a new and permanent home. Thetford Foodbank will now be able to move into a new warehouse and office space, where it aims to provide even more support to those in need, as well as financial advice. To find out more and support the foodbank achieve its community goals visit www.thetford. foodbank.org.uk/give-help/ donate-money/

The programme has been planned for some time but will be delivered to complement Breckland’s Covid-19 recovery plans, seizing the opportunity to define the future of the Breckland economy, as the way we live and

work could be significantly altered by the experience of the pandemic. How people relate to their local town, and what they require from it, is a major question being asked nationally – and Breckland is looking to be at the forefront of future thinking. The programme is being supported by Hatch, an international market leader in economic development and urban regeneration. The team will be engaging with residents, key local groups and partners operating in Breckland to identify challenges, align aspirations and agree priorities. The consultation activity will be led by We Made That, a company with strong track record of innovative public engagement. www.breckland.gov. uk/Future-Breckland

Thetford Riverside welcomes two new restaurants! Visitors to the Thetford Riverside leisure complex will soon be able to enjoy a fresh taste of Italy, as not one but two new restaurants prepare to open. The Riverside complex, which is owned and managed by Breckland Council, will see Dough and Co serve up freshly baked pizzas from its wood-fire ovens. Meanwhile, another restaurant, Burger Amour, will offer delicious gourmet burgers from its grill. The restaurants are owned by Chris Sharman, who gained experience working as a chef in Michelin Star restaurants and worked for celebrity chef Marco Pierre White. Chris Sharman, Chief Executive of Dough and Co, said: “Our ethos is to do it well but keep it simple and I can’t wait to share that with people in Thetford. We source our pizza ingredients direct from Italy and our burgers are all grilled to order, so we can offer an authentic taste in a really relaxed atmosphere.”

£1.8m emergency accommodation site takes shape Refurbishment works are currently underway to turn a former day unit into a new temporary accommodation facility.

A performance area, grassed spaces, and seating is being installed to transform the currently-disused land on Wright’s Walk. It will support outdoor community events, boost foot-fall in the town centre, and encourage people to shop locally.

Breckland Council is investing £1.8m in the project, which will see the building on Elm Road, in Thetford, house up to 35 people, including families, couples and single adults, in need of a place to stay while permanent accommodation is found.

The project, which is led by aboutDereham and supported by Breckland Council, Dencora and the neighbouring Baptist Church, is expected to be complete by the end of the year.

In addition to supporting them with their temporary housing needs, we will be working with partners to provide other forms of support, such as help finding a job, accessing healthcare and more.

Win 1 of 5

The construction work, led by Cocksedge Builders, is expected to be completed by the end of the year.

Investments keeping your tax low We currently own around 240 properties

One of the reasons we can keep district council tax in Breckland among the very lowest in the country is because we have invested our capital funding in owning a range of commercial properties, including offices and warehouses. We receive income from renting these buildings out, which is money we can then spend on delivering services to you. If we didn’t have our property portfolio income we estimate the budget shortfall would add an average of around £49 to everybody’s annual bills! That’s why we’ll continue to maintain our investments and generate our own income. Our investment portfolio is worth £45m

A new public garden being created in Dereham is to be named after one of the town’s most famous figures, Ellenor Fenn, an 18th Century pioneer of child-centred education, an advocate of home-schooling and open-air learning.

We rent our properties to 200+ businesses

We aim to make around £3.4m income from our investments each year

family pass tickets for Banham Zoo! With 1883 animals from around the world, set in 50 acres of beautiful parkland and gardens, Banham Zoo is one of the most exciting wildlife attractions in the country! From the stunning Amur tiger to the majestic zebra, our award-winning family attraction has something for all animal lovers. We also have the Woodland Adventure, an accessible play park, and SkyTrek, a high ropes adventure course, to help release that inner-adventurer in you.

Win 1 of 5 family tickets by simply answering this question: How many animals could you see on a trip to Banham Zoo? A) 1753 animals B) 1883 animals C) 2001 animals To enter: Send your answer, name, address and telephone number via email competitions@breckland.gov.uk with the subject line “Banham Zoo Competition” or on the back of a postcard to: Banham Zoo Competition – Breckland Council, Elizabeth House, Walpole Loke, Dereham, NR19 1EE. Closing date for entries is 5pm on 30 July 2021. Winners will be announced on 2 August. Competition terms and conditions can be found at www.breckland.gov.uk/CompTerms

Working together to tackle Covid-19 Over £18,000 given out in grants to individuals

Over 2,000 Test and Trace visits

We are now inviting groups across the district to come forward to access grant funding to help them deliver initiatives which will benefit local communities.

We are immensely proud of how our community has risen to the challenge and together we are emerging from the pandemic stronger, more agile and determined to face any further challenges in the future.

Almost 15,000 meals delivered via food parcels

Over 3,000 welfare calls made

Enabled over 80 medication collections

£1 per ticket!

The recent ‘Let’s Talk About Thetford’ consultation, aimed at positively redefining and shaping the experience and enjoyment of the town for visitors, local residents and businesses alike, has reported fantastic and very passionate feedback for their online survey and stakeholder meetings. Not only has engagement been high from within the local community and stakeholders in the town, but also from across Breckland and tourists visiting this historic market town. The Project team are now busy drawing together contributions which will be shared and developed further with local residents and businesses. The project will be used to help Thetford develop and establish itself as a place to live, invest, work, do business, study, and visit.

SO C I AL

£5,000 community grants now available

Since March 2020, Breckland Council has been at the forefront of supporting our residents and businesses through the global Covid-19 pandemic. We want to thank our residents and partners for working with us and coming together as we faced possibly the greatest challenge since World War II.

If you are a resident or business in need of support due to the impact of Covid-19, we are still here to help. Simply visit www.breckland.gov.uk/ coronavirus for the latest information. For the latest information about Covid-19 guidelines, visit www.gov.uk/coronavirus

TH E

SILVER

£25,000 given to foodbanks

Weekly draw for £25,000! www.ourbrecklandlottery.co.uk

Our 2021/22 ‘Inspiring Communities’ funding programme is offering grants worth up to £5,000 per application. Last year, the council released over £91,000 in grant funding to support a wide range of schemes that made a real impact at a local level.

The Silver Social, funded by our Inspiring Communities programme, has been helping residents be creative and stay connected with the re-imagined programme.

Previous projects which received financial support include the Athena Education group for financial workshops to support Thetford families, The Benjamin Foundation to help deliver essential youth work in Watton, and the Steps Programme to support and mentor Sixth Form students in Dereham.

Meeting virtually since July 2020, via Zoom, participants have tried their hand at painting, Indian dance, modern calligraphy, poetry, singing, needle felting and more.

For more information on how your group could apply for an award of up to £5,000 please visit www.norfolkfoundation.com/fundingsupport/grants/groups/breckland-council-inspiring-communities

You can join us! To keep up to date with the latest events visit www.thesilversocial.com

‘Inspiring Communities’ launches new partnerships Breckland’s Inspiring Communities programme has seen more than £1m ring-fenced to support projects which are focused on dealing with County Lines drug and people trafficking, mental health support, social isolation, loneliness, and supporting people who have experienced domestic abuse. The programme has now announced new partnerships with the Daisy Programme, Breckland Youth Advisory Board (YAB) and Tripstart. Why not visit www.breckland.gov.uk/ inspiring-communities to find out how Inspiring Communities could direct you to support.

Directory of online services Quick Reference Directory You can find out about our services, submit applications, make payments and report problems at: www.breckland.gov.uk

Apply for it! You can apply for lots of things via our website at www.breckland.gov.uk/applyforit Direct links to some of the most commonly used application forms are below: Housing and council tax £ Benefits Apply, manage or pay for Breckland Council benefits and services: www.angliarevenues.gov.uk/ breckland Building Control Inspection: Request a site inspection from our Building Control department: www.breckland.gov.uk/ building-control-inspectionbooking Bus Pass: The free passes are available to residents who meet the age or disability requirements: www.norfolk.gov.uk/ roads-and-transport/ public-transport/ buses/concessionary-travel-pass Garden Waste Collection Service Create or renew a subscription to have your garden waste collected every fortnight: www.breckland.gov.uk/ gardenwaste Library Service: Find your nearest library, search for a good read, and more! www.norfolk.gov. uk/libraries-local-historyand-archives Register for E-billing: View your account and receive council tax bills online: www.angliarevenues.gov. uk/breckland Postal Vote request: If you can’t get to your polling station on election day, you can still vote by post: www.breckland.gov.uk/ postalvoterequest Register to vote: To vote in future elections you must be on the electoral register: www.breckland.gov.uk/ individual-electoral-registration

Report it! Come across an issue? Let us know using our Report It tool: www.breckland.gov.uk/reportit A number of key issues are listed below for ease of reference, but you can do more on our website. Abandoned Vehicles: Let us know about a vehicle that has been abandoned on public land without lawful authority: www.breckland. gov.uk/article/3080/Report-anabandoned-vehicle Anti-Social Behaviour Affected by it? Don’t tolerate it, report it: www.breckland.gov.uk/ noise-or-nuisance

Benefit Fraud: Suspect a resident of Benefit or council tax fraud? www.breckland.gov.uk/ report-suspected-fraud Change of Address: For when you are moving and staying in the district or moving out of Breckland: www.breckland.gov.uk/ tell-us-youre-moving Change of Circumstances: Let us know if something changes eg. you get married, have a child, your partner moves in, your pension is different: www.angliarevenues.gov.uk/ breckland Compliments, Complaints, Comments: Let us know what’s working well and how we can improve further: www.breckland.gov.uk/ compliments-complaintscomments Damaged Wheelie Bin: We’ll repair or replace your wheelie bin ASAP: www.breckland.gov.uk/ damaged-or-replacement Dog fouling: Let us know of any incidents of dog fouling in public areas: www.breckland.gov.uk/ litter-and-dog-fouling Faulty Street Light: Pass on details about street lights which are damaged or not working: www. breckland.gov.uk/article/3089/ report-a-faulty-street-light

Pay for it! Visit our website to pay invoices, council tax, business rates or benefits overpayments online. You can also set up a direct debit to pay your council tax on a monthly date that suits you. You’ll be able to pay for more things online soon, reducing the need to call during office hours or visit us in person. www.breckland.gov.uk/payforit

Fly Tipping: Let us know if you see fly tipped waste or saw somebody dumping rubbish: www.breckland.gov. uk/flytip Full Public Litter Bin: Has a litter bin near you been filled but not emptied yet? www.breckland.gov.uk/ full-public-litter-bin Highway Problem: Report problems with roads, pavements, cycle paths and Public Rights of Way: https://apps. norfolk.gov.uk/highwaysdefect Litter: Seen piles of dropped litter? Let us know: www.breckland.gov. uk/litter-and-dog-fouling Missing Wheelie Bin: Has your wheelie bin been lost or stolen? www.breckland.gov.uk/ damaged-or-replacement Noise or Nuisance: Report loud music, barking dogs, industrial noise, bad smell, artificial light, smoke or bonfires, and more: www.breckland.gov.uk/ noise-or-nuisance Street Name Plates: Tell us if you’ve seen a street name sign that is unreadable, missing letters, missing the name plate, or damaged: www.breckland.gov.uk/ street-name-plate-problem

Find out first! Want to receive the latest information as soon as it is available? Sign up to receive email alerts about the things that matter to you: from news and events, to council and committee papers, consultation documents and job vacancies. Subscribe/amend your existing preferences at: https://public.govdelivery.com/ accounts/ukbreckland/subscriber/ session/new

Keep in Touch! If you need help or advice, contact our expert Customer Contact Centre staff at: contactus@breckland.gov.uk Breckland Council @BreckCouncil @Breckland Council breckcouncil Post: Breckland Council, Elizabeth House, Walpole Loke, Dereham, NR19 1EE Local centres: www.breckland.gov.uk/visit-us