AGENDA 2025

Page 1


8:30 a.m. a 8:45 a.m.

8:45 a.m. a 9:45 a.m.

9:45 a.m. a 10:25 a.m.

10:25 a.m. a 10:45 a.m.

10:45 a.m. a 11:45 a.m.

11:45 a.m. a 12:05 m.

12:05 m. a 2:00 p.m.

2:00 p.m. a 2:20 p.m.

2:20 p.m. a 3:00 p.m.

3:00 p.m. a 3:20 p.m.

3:20 p.m. a 4:00 p.m.

4:00 p.m. a 5:00 p.m.

5:00 p.m. a 7:00 p.m.

8:00 p.m. a 12:00 p.m.

CX que Enamora: De la Emoción a la Acción (CX, Fidelización, Diferenciación de Marca)

Tech & Touch: La Revolución Inteligente del Cliente (IA, Automatización, Humanización Digital)

Experiencias Épicas: De usuarios a Superfans (Empatía, Conexión, Inspiración)

Welcome and Confidence Study

Ana Karina Quessep A. / Executive President BPrO

KEYNOTE SPEAKER

Doug Lipp / Former Director of Training at Walt Disney University, Expert in Customer Service, Leadership and Change

EXPERIENCE BREAK

Sponsored by:

Winning Strategy: The Evolution of CX at Laurete Education

Oliver Medina / Laureate Education Conversion Director

Borja Castelar / Official Instructor of LinkedIn Learning.

Serve many as if they were few. We tell you how to do it.

Francisco Troiano / Head of Global Business Solutions Mitrol

LUNCH

Sponsored by:

Mission “Impossible”, the power of an Impact Team

CX TALKS

The future of Customer Service is here, AI Agents.

Fabio Szuldiner / Sales Manager of Net2phone Colombia

EXPERIENCE BREAK

KEYNOTE SPEAKER

Sponsored by:

James Dodkins / "Customer Experience (CX) rockstar”, international speaker, and bestselling author.

LATAM AWARDS Ceremony

RED NIGHT

Alejandro González / Singer, songwriter, Former vocalist of one of Tropipop's most important bands, BONKA.

Sponsored by:

Simultaneous Translation

*Agenda subject to changes

9:00 a.m. a 9:30 a.m.

9:30 a.m. a 10:30 a.m.

10:30 a.m. a 11:10 a.m.

11:10 a.m. a 12:10 m

12:10 m. a 12:30 m.

12:30 m. a 2:00 p.m.

2:00 p.m. a 2:30 p.m.

2:30 p.m. a 2:50 p.m.

2:50 p.m. a 3:10 p.m.

CX que Enamora: De la Emoción a la Acción (CX, Fidelización, Diferenciación de Marca)

Tech & Touch: La Revolución Inteligente del Cliente (IA, Automatización, Humanización Digital)

Experiencias Épicas: De usuarios a Superfans (Empatía, Conexión, Inspiración)

BPO Sector Transformation Study Results

Ana Karina Quessep A. and EY Consulting Firm

KEYNOTE SPEAKER

Jeff Hancock / Director of the Social Media Lab at Stanford, participated in the Netflix documentary "What's Next? The Future with Bill Gates.

EXPERIENCE BREAK

Sponsored by:

Carolina Angarita / International speaker, mentor and author. Co-founder of LIT Club.

Huawei’s Academic Conference

Germán Arciniegas / Creativity and innovation coach, illusionist specialized in corporate magic with AI.

AI Security: Data Under Control

Julio del Amo / Chief Security y Data Intelligence Officer Ipcom

Marcela Torres / General Manager of Nu Colombia

3:10 p.m. a 3:30 p.m. Academic Conference on Technology

3:30 p.m. a 4:00 p.m. EXPERIENCE BREAK

With you till death: The art of cultivating customers for life

Sponsored by:

4:00 p.m. a 5:00 p.m.

David Gómez / Bestseller, specialist in disruptive concepts, sales and marketing.

5:00 p.m. a 6:00 p.m. Beat with our Big Closure (TO BE CONFIRMED)

8:00 p.m. a 10:00 p.m.

DINNER AND PARTY - CX INTERACTION AWARDS

Simultaneous Translation

*Agenda subject to changes ON THE SPOT

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