8:30 a.m. a 8:45 a.m.
8:45 a.m. a 9:45 a.m.
9:45 a.m. a 10:25 a.m.
10:25 a.m. a 10:45 a.m.
10:45 a.m. a 11:45 a.m.
11:45 a.m. a 12:05 m.
12:05 m. a 2:00 p.m.
2:00 p.m. a 2:20 p.m.
2:20 p.m. a 3:00 p.m.
3:00 p.m. a 3:20 p.m.
3:20 p.m. a 4:00 p.m.
4:00 p.m. a 5:00 p.m.
5:00 p.m. a 7:00 p.m.
8:00 p.m. a 12:00 p.m.
CX que Enamora: De la Emoción a la Acción (CX, Fidelización, Diferenciación de Marca)
Tech & Touch: La Revolución Inteligente del Cliente (IA, Automatización, Humanización Digital)
Experiencias Épicas: De usuarios a Superfans (Empatía, Conexión, Inspiración)
Welcome and Confidence Study
Ana Karina Quessep A. / Executive President BPrO
KEYNOTE SPEAKER
Doug Lipp / Former Director of Training at Walt Disney University, Expert in Customer Service, Leadership and Change
EXPERIENCE BREAK
Sponsored by:
Winning Strategy: The Evolution of CX at Laurete Education
Oliver Medina / Laureate Education Conversion Director
Borja Castelar / Official Instructor of LinkedIn Learning.
Serve many as if they were few. We tell you how to do it.
Francisco Troiano / Head of Global Business Solutions Mitrol
LUNCH
Sponsored by:
Mission “Impossible”, the power of an Impact Team
CX TALKS
The future of Customer Service is here, AI Agents.
Fabio Szuldiner / Sales Manager of Net2phone Colombia
EXPERIENCE BREAK
KEYNOTE SPEAKER
Sponsored by:
James Dodkins / "Customer Experience (CX) rockstar”, international speaker, and bestselling author.
LATAM AWARDS Ceremony
RED NIGHT
Alejandro González / Singer, songwriter, Former vocalist of one of Tropipop's most important bands, BONKA.
Sponsored by:
Simultaneous Translation
*Agenda subject to changes
9:00 a.m. a 9:30 a.m.
9:30 a.m. a 10:30 a.m.
10:30 a.m. a 11:10 a.m.
11:10 a.m. a 12:10 m
12:10 m. a 12:30 m.
12:30 m. a 2:00 p.m.
2:00 p.m. a 2:30 p.m.
2:30 p.m. a 2:50 p.m.
2:50 p.m. a 3:10 p.m.
CX que Enamora: De la Emoción a la Acción (CX, Fidelización, Diferenciación de Marca)
Tech & Touch: La Revolución Inteligente del Cliente (IA, Automatización, Humanización Digital)
Experiencias Épicas: De usuarios a Superfans (Empatía, Conexión, Inspiración)
BPO Sector Transformation Study Results
Ana Karina Quessep A. and EY Consulting Firm
KEYNOTE SPEAKER
Jeff Hancock / Director of the Social Media Lab at Stanford, participated in the Netflix documentary "What's Next? The Future with Bill Gates.
EXPERIENCE BREAK
Sponsored by:
Carolina Angarita / International speaker, mentor and author. Co-founder of LIT Club.
Huawei’s Academic Conference
Germán Arciniegas / Creativity and innovation coach, illusionist specialized in corporate magic with AI.
AI Security: Data Under Control
Julio del Amo / Chief Security y Data Intelligence Officer Ipcom
Marcela Torres / General Manager of Nu Colombia
3:10 p.m. a 3:30 p.m. Academic Conference on Technology
3:30 p.m. a 4:00 p.m. EXPERIENCE BREAK
With you till death: The art of cultivating customers for life
Sponsored by:
4:00 p.m. a 5:00 p.m.
David Gómez / Bestseller, specialist in disruptive concepts, sales and marketing.
5:00 p.m. a 6:00 p.m. Beat with our Big Closure (TO BE CONFIRMED)
8:00 p.m. a 10:00 p.m.
DINNER AND PARTY - CX INTERACTION AWARDS
Simultaneous Translation
*Agenda subject to changes ON THE SPOT