T H E O F F I C I A L P U B L I C AT I O N O F T H E A U S T R A L I A N H O T E L S A S S O C I AT I O N ( S A B R A N C H ) M AY 2 0 2 2
INSIDE
THE G: NEW HEIGHTS AND DOG FRIENDLY General Manager of Hospitality for the Matthews Hospitality Group, Lee Cook, with Leia.
PLUS
Pubs with Heart: Fundraiser for Ukraine
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Adapt and thrive in a world of change. Our Perks Hospitality specialist team offers insight, guidance and advisory to publicans across South Australia. We work with you to increase operational efficiency; streamline logistics and reporting; and maximise your financial position, no matter what the economic environment throws at you.
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Telephone (08) 8273 9300
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Pubs with Heart
The AHA|SA and Pubs with Heart were major sponsor of the The Advertiser Foundation Ukraine Refugee Welcome Lunch.
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How do you speed up your kitchen operations without sacrificing quality? T H I S
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AHA|SA as a Source of Truth Extracts from SA Premier Peter Malinauskas’ speech at the AHA|SA’s Annual General Meeting Hilton Hotel.
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Improving Foodservice
I N
MAY 2022
Mount Gambier Hotel
The Mount Gambier Hotel, fondly known as The G, has long been owned and operated by the Matthews Hospitality Group.
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Workplace Relations
The Impact for Hotels of the Recent Fair Work Commission Decision on Annualised Salaries.
Coopers World-Class Visitor Experience Coopers Brewery will invest $50 million in the construction of a new world-class visitor centre.
I S S U E
04 From the President
16 Gee-Up for the Historic ‘G’
06 From the General Manager
24 Regional Meetings
08 Pubs with Heart
25 2022 Hotel Industry Awards for Excellence
10 Tax Planning - Maximising Your Tax Advantage 12 AHA|SA as a Source of Truth Premier of SA, Peter Malinauskas 14 2022 Annual General Meeting
34 Coopers Brewery to Create WorldClass Visitor Experience
26 The Fundamentals of Improving Foodservice Speed 30 The Impact for Hotels of the Recent Fair Work Commission Decision on Annualised Salaries
35 2022 AHA|SA Pub Burger Challenge 36 Women in Hotels Race Day 37 AHA|SA Podcasts 39 AHA|SA Corporate Partner Directory 41 AHA|SA Corporate Partners 2021-2022 42 Gaming Care
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From the President DAVID BASHEER – AHA | SA PRESIDENT
Gaming Trading Round System in Need of Overhaul In 2005, amidst great fanfare, the Rann Government mistakenly believed removing 3000 machines from South Australian pubs would assist problem gamblers. As up to eight machines were compulsorily acquired from our venues with no compensation, in their place were positioned the most expensive pot plants any publican ever purchased. Industry participants at the time would recall pubs were discriminated against, with neither the casino nor machines in clubs subject to a reduction. Out of that flawed policy was born the trading round, with high expectations of a quick reduction of more machines and high prices for entitlements. This was required because when clubs were exempt from the cull of machines, as an afterthought, the Government needed to make up the resultant shortfall of the 3000 machine reduction.
1. The removal of the requirement to reduce gaming machine numbers in South Australia by a total of 3000 from the 2005 level. 2. That the trading system in South Australia should move to an open market model of trading, with CBS having regulatory oversight. THE FACTS After 17 years, South Australia is still around 650 machines short of reaching its target of removing 3000 machines. There is no evidence at all to suggest removing machines assists problem gambling. In fact, the financial year of 2006/07 (immediately after the major cull of 2200 machines) ended as the
highest annual net gaming revenue on record and remains so some fifteen years later. When COVID-19 restrictions were heavily enforced, and capacity restrictions meant venues had between 25% and 50% of machines in play, revenues rose. Back in 2006, the SA Centre of Economic Studies unsurprisingly found the removal of machines had no impact on revenues. It is time to end the fantasy and disruption of the machine reduction strategy as being an effective tool in harm minimisation. ATM and Eftpos changes, along with changes to smoking regulations, ARMS and facial recognition have all been introduced in this time as far more effective harm minimisation tools. Of course, Ministers and regulators need to be constantly reminded
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By any measure, the trading system has been an expensive dud. The AHA|SA is lobbying heavily to have it streamlined and fit for purpose. Fundamentally, the AHA|SA argues for two critical changes to the trading round: 4 | Hotel SA | W W W . A H A S A . A S N . A U
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we have the most stringent harm minimisation measures in the country - mostly funded by industry. We also have the nation’s highest gaming tax rate. And back in 2005, online gambling was just a fledging industry. Too much has moved in that time and the trading round is a relic of a bygone era. It is red tape for red tape’s sake. THE ALTERNATIVE The AHA|SA submits that licence holders should be able to buy and sell entitlements in an open market, rather than being restricted to (generally) two designated periods of trading per year. It is envisaged that an open market model would be managed by Consumer and Business Services, but that venue operators would be free at any time to advertise and request the transfer of gaming machine entitlements, and that gaming machine operators would negotiate the sale and settlement of proceeds directly. Parties would be required to notify CBS of the sale and request the transfer of the entitlement. Under this option, the current mechanism for every fourth entitlement sold by ‘for-profit’ venues being cancelled would be removed. It is acknowledged that this option does not assist in meeting the statutory objective of reducing the number of gaming machines in South Australia. However, for the reasons outlined above, the objective does not serve the purpose of reducing problem gambling, rendering its continued pursuit pointless. The benefit of this option would be a simplified trading model. FINAL EASING OF RESTRICTIONS Before the election, the AHA|SA heavily lobbied both sides of politics about restrictions, close contact rules and - critically - the mechanism used to make decisions. It was comforting to hear the announcements made by the new Premier in his first days in office very Back to Contents
much reflected those discussions. Further successful discussions took place over the abolition of masks, QR codes and Covid-marshals and ultimately, the relaxing of close contact isolation laws at the end of April that had made staffing of our pubs impossible. Hopefully, with the Emergency Health Declaration set to ease, finally we will have total control back of our own businesses and can plan with far greater certainty for our future trading. TOURISM RECOVERY One of the good news Industry stories has been the immediate and strong bounce back of our accommodation sector, as we rebuild our previous $8.1billon per year visitor economy. The most recent published March figures showed Adelaide as the number two destination amongst Australian capital cites for RevPAR Par and an exceptionally good occupancy of 85.7%. In our regions, it is an even stronger story, with numbers up to 15% higher than pre-COVID-19. Domestic travel numbers are approaching - or in some cases eclipsing - those of pre-COVID-19, although international travel still lags some way behind, and the full recovery is not expected until 2025. One of our barriers is that Adelaide has gone from 48 international flights a week down to only nine. As we seek to restore those numbers, it is critical our domestic routes remain strong. The new State Government has a stated ambition to increase our spend on major events to assist hotel occupancy. The recent announcements around the return of the Adelaide 500 and the Wallabies playing here in August certainly support that. But the competition amongst the states is white hot. The flurry of events announced for Perth in the coming months, including a Wallabies game against England, a State of Origin rugby match and four
of England’s leading soccer teams, including Manchester United, is no accident after the WA Government announced a $24 million funding boost. The eastern states are following, so we need to keep investing to keep our rooms filled. Conferences are also returning. Recently, the Australasian Hotel Industry Conference and Exhibition (AHICE) was hosted in Adelaide. AHICE has grown into the largest and most significant hotel industry conference in the world outside the United States, and all week Adelaide and have South Australia was firmly in the spotlight of the global industry, with more than 1,200 delegates from over 40 countries around the world And at the conclusion of the conference, it was announced the event would return to SA in 2023. These events and conferences are critical as our accommodation venues and those that feed off tourism play ‘Covid catch up’ over the next few years. UKRAINE REFUGEE LUNCH Last Tuesday at the Arkaba, the AHA|SA was delighted to be the major sponsor of the Advertiser Foundation’s Refugee Welcome Lunch. The funding, through our charity arm Pubs With Heart, comes from subscriptions made by gaming members to the Independent Gaming Corporation. The event was attended by the Premier, Lord Mayor and both the Ukranian and Lithuanian ambassadors from Canberra, along with a number of families that had relocated to Adelaide fleeing the war. Typically, the father stayed behind to assist fighting the cause. Their personal stories are harrowing. Thank you to Peter and Jenny Hurley, along with West End, who were also sponsors of this wonderful event. You can read more about the event on page 8 in this issue.
David Basheer, AHA|SA President
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From the General Manager IAN HORNE – AHA | SA GENERAL MANAGER
Restriction Free! The industry bounce-back appears to be beating all expectations considering that in late January 2022 venues were still restricted to just 25% seated capacity. In just over three months, all venue limits have been removed as has the close contact requirements that saw so many of our staff in isolation for seven days without even being infected by the virus. The accommodation occupancy is enjoying a resurgence, supported by a return of the corporate traveller. It’s also been greatly assisted by some tremendous conferences like the recent AHICE event (that’s the Australasian Hotel Industry Conference and Exhibition) which boasted 1200 delegates, over 100 panellists and speakers, with 96% being from interstate or overseas. A minimum of two nights meant a significant injection of cash into the CBD and accommodation hotels. Throw in two long weekends of Easter and ANZAC Day, which saw the non-metro benefit significantly from South Australians extending their break and enjoying the offerings of the regions. Then Mother’s Day, which by all reports, was a record with many hotels, pubs and restaurants booked out well in advance.
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Let’s hope the recovery continues and let’s make sure our staff, our customers and ourselves continue to update our vaccination requirements as they become available because it is clear that only a largely total vaccinated population will see this virus contained. No one wants another lock down or a return of restrictions.
“Let’s hope the recovery continues and let’s make sure our staff, our customers and ourselves continue to update our vaccination requirements...” 151 ST ANNUAL GENERAL MEETING The Annual General Meeting was held at the Hilton International Hotel on 2 May 2022 and the highlight was a lunchtime address by the Premier of South Australia, Hon Peter Malinauskas MP.
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The Premier shared his vision and fielded questions about the importance of tourism and hospitality to the economy and also his very strong position on increasing SA’s population. For those able to attend, it was an opportunity to reflect on two years of COVID-19 and all the challenges at so many levels, and importantly hear from the Association’s President, David Basheer, as to our optimistic view of the future.
“In just over three months, all venue limits have been removed...” No doubt the Association is operating with record membership and our members reflect an increasingly diversified range of businesses that see real value in the advice, advocacy and support that the AHA|SA provides. Our core membership remains hotels, but we do have an Independent Packaged Liquor Group representing freestanding bottle shops and a growing small bar sector who are benefiting from the support and expertise that only the AHA|SA can provide.
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AHA|SA General Manager Ian Horne, South Australian Premier Peter Malinauskas and AHA|SA President David Basheer.
And as announced at the recent AGM, National AHA are finalising an amalgamation with the Accommodation Association of Australia to form a new accommodation entity within AHA known as Accommodation Australia. This move can only further cement our role as the peak hospitality and accommodation representative both nationally and in SA. Perhaps we can look forward to the next two years being significantly better than the last! Cheers!
Ian Horne, AHA|SA General Manager
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P U B S
W I T H
H E A R T
The AHA|SA and Pubs with Heart are proud and humbled to have been a major sponsor of the The Advertiser Foundation Ukraine Refugee Welcome Lunch on 10 May at the Arkaba Hotel . Pubs with Heart donated $25,000 to the cause, to support the brave families that have fled devastation in their homeland to safety in South Australia. The lunch was donated by the Arkaba Hotel, and owner Peter Hurley says he was “most enthusiastic about finding a small way to help people in this distressing time’’. The Emergency SA Ukrainian appeal has raised almost $100,000 and 50 Ukrainian families who arrived with little more than a suitcase received a $2000 cash card to help them get established with basic needs in SA. Photos courtesy of The Advertiser.
AHA|SA CEO Ian Horne said the industry was proud to be able to support this cause through Pubs with Heart. “SA hotels and hospitality are all about welcoming people and making them feel at home. We hope with this contribution that we are able to help these families, who have endured such unimaginable devastation, to feel welcome in South Australia.”
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Pubs with Heart
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Tax Planning - Maximising Your Tax Advantage PLEASE NOTE, THIS ARTICLE HAS BEEN AMENDED FROM THE PREVIOUS VERSION THAT APPEARED IN THE APRIL 2022 EDITION. The past two years have undoubtedly been a challenging period for many in the hospitality industry. However, South Australia’s relative success in managing COVID-19, coupled with the range of government support measures that have been made available, has meant that a number of hospitality operators have found themselves in a stronger financial position than originally anticipated. With the end of financial year fast approaching, tax planning should now be high on your list of priorities, as there are key considerations for the current 2021-22 tax year that could have a significant impact on your financial plans and investments for the year ahead. Importantly, for those business that have found themselves in a better-than-expected position, and even for those that haven’t fared as well, there are some simple steps you can take to optimise your tax position and put yourself in a good position for when June 30 rolls around. TIMING IS EVERYTHING For those operators who have accessed measures such as the State Government business support packages , unlike last year, any money received through such programs will not be assessed as part of your taxable income. For those business operators who have found themselves in a strong cashflow position heading toward June 30, there are several steps you can take to optimise your tax position and maximise the amount of money that remains in your pocket. For those with cash at hand, there are opportunities to invest now or bring forward expenses that you would otherwise incur in the 2022-
23 financial year to put yourself in a more advantageous tax position. TEMPORARY FULL EXPENSING In recent years the Temporary Full Expensing was introduced as a stimulus measure and a follow-on to the Instant asset write-off scheme . This temporary depreciation method continues the valuable tax incentive for eligible businesses who are considering purchasing and installing new business assets. For hospitality businesses, this could include any large equipment upgrades such as fridges or furniture. It means that eligible businesses can deduct the full cost of eligible depreciating assets of any value if they are purchased and ready to use before the end of the financial year. Even if you haven’t fared as well over the past 12 months, investing in upgrades is a way to fast-track your recovery and financing those upgrades is a way to minimise the cashflow impact while also maximising the tax benefits. If you are considering taking advantage of Temporary Full Expensing, it’s important to note that any equipment needs to be installed and ready to use by June 30 to take advantage of the tax benefit this financial year. With the overall cut-off date for the scheme pinned for 30 June 2023, any purchases made in the 2022-23 financial year will still be eligible for Temporary Full Expensing, but the tax benefits will be delayed by a year. Be sure to get in touch with our Finance Team to discuss a suitable arrangement for your business. BRINGING FORWARD EXPENSES INTO THE CURRENT FINANCIAL YEAR Another consideration for publicans
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would be to bring forward any spending or invoicing into the current financial year for work or expenses that are planned for the year ahead. This could include planned renovations, rent or insurance costs, as this expenditure can be offset against your taxable income to put your business in a more advantageous position heading into next financial year. Bringing forward planned staff expenditure is also another good way to maximise your tax position. Consider paying your superannuation liability or paying out any planned staff bonuses prior to June 30 to ensure these expenses are on the books before the end of financial year. As we’ve previously discussed, many of the opportunities to pivot due to economic conditions is largely dependent on keeping strong proactive management of your business and regular bookkeeping practices . If you are questioning what improvements can be made in any of these areas, don’t hesitate to contact us for a chat. A PRE - JUNE 30 TAX PLANNING CHECKLIST Bring staff expenses forward – if you have outstanding superannuation liabilities or plan to give any staff annual bonuses, consider bringing these expenses forward to ensure they are deductible. Document accrued staff entitlements – other staff entitlements should also be documented before EOFY as they are deductible when incurred rather than when they are paid. Review your debtors – if you have unpaid accounts that are unlikely to be settled before June 30, you may be able to write these off as Back to Contents
bad debts in order to claim a tax deduction. Resolve trustee income distributions – if you operate your business or have investments held in a trust, ensure you make trustee income distribution resolutions prior to June 30 to ensure ATO compliance and tax effectiveness. Declare dividends and reconcile shareholder or director loans – this includes Division 7A loans and minimum repayments should be made prior to June 30. Franking percentage on declared dividends should also be confirmed.
Pat Hodby
Accrue personal expenditures – consider topping up personal voluntary super contributions up to the maximum annual deductible amount of $27,500 and prepaying interest on investment loans for geared assets such as rental properties. Deferring income – depending on your cashflow situation, you may be able to defer debtor payments until after June 30 in order to push recognition of accrued income to the next financial year, reducing your overall tax liability. Instant asset-write off – now called the Temporary Full Expensing measure, consider purchasing key
business assets now, remembering they must be installed and ready for use prior to June 30 to be eligible for a deduction this financial year. Pre-pay business expenses – you may be able to claim a deduction this year for works or expenditure planned in the next 12 months (provided your business has a turnover under $10m per annum). Review compliance and reporting obligations – these can include: • Vehicle log books • Finalisation and reconciliation of Single Touch Payroll • Taxable Payments Annual Report
Pat Hodby and Tom Paine are Directors at Perks , South Australia’s leading privately-owned accounting and private wealth firm. They are the driving force behind the Perks Hospitality specialisation team and have both provided key advisory and operational support to a number of owner-operators in the sector, ranging from the structuring of their business, to back-of-house bookkeeping, to the streamlining and digitization of their support systems. Pat is also an active industry advocate for publicans and the hospitality industry and owns a successful pub in the Adelaide Hills.
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Tom Paine
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THE FOLLOWING ARE EXTRACTS FROM PREMIER PETER MALINAUSKAS’ SPEECH AT THE AHA | SA’S ANNUAL GENERAL MEETING - HILTON ADELAIDE.
AHA|SA as a Source of Truth Throughout the entirety of my time in positions of elected responsibility, I have enjoyed a really good working relationship with the AHA, including in my former life with Pedro (Peter Hurley) at the helm. We haven't always agreed but we've always engaged constructively. And that will be the way my government operates throughout the entirety of our term in office. That relationship ensures that we don't get things wrong in the first instance. It also ensures that if we're going to buy a fight, we know where you're coming at us from. But we don't anticipate any of that because that productive working relationship doesn’t let you do that. If there's any doubt in the room, Ian is incredibly proactive in getting in our ear. There isn't one of our ministers that he doesn't know or have the mobile number of, and he does use it. … we have found the AHA to be a very faithful, earnest source of advice in a speedy fashion, which is something you don't always get in government as well. And that's why having a relationship with industry is fundamental to the way that we operate. I believe that in government, you can't just rely on your departments or the bureaucracy. You have to have multiple sources of truth and in respect of all things hospitality, the AHA is an important source of truth.
Premier of South Australia, Peter Malinauskas.
COVID MANAGEMENT In order to achieve that end, what I did effectively within 48 hours of being sworn in, was establish a cabinet committee to run the COVID response. Now, without going into the technicality of that, what that essentially means is there are decisions that the Cabinet can make in the form of a subcommittee, the subcommittee of Cabinet meetings, it has the full powers of Cabinet. We can make decisions in Cabinet readily and quickly, sometimes not as quickly as I'd like. But we can nonetheless make them readily and quickly, which then arms the government including the police commissioner, with more options to keep things moving. And what you've seen upon the establishing of that committee was a public enunciation of my public policy objective in respect to COVID Management, which was to achieve national consistency.
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At the heart of that effort has been the motivation of thinking about yourselves and your ability to keep people at work, to try and allow people to enjoy the dignity of work, provide a family of incomes, and of course, your businesses to operate more normally. It remains a precarious situation. I don't want anyone to be under the misapprehension. There will be challenges. There may be other variants, there will be other waves in terms of case numbers. But we are going to be leading in trying to achieve a better sense of normality, as much as we can. In that first week of formal office, I made it clear … that by the 30th of June, I want the emergency management declaration over. We are on track to realize that ambition. Back to Contents
Now, what that means in terms of... your industry is that people who are in charge are those that have been elected. And you can hold us to account accordingly, which Ian and David amongst others are well accomplished at, let me assure you.
“…we have found the AHA to be a very faithful, earnest source of advice...” HOTELS’ SOCIAL IMPORTANCE 26,000 people is a number that we would love to see grow. (This is the number of hotel employees in SA). They are more than just jobs, they are livelihoods and a sense of community. The reason why this industry is able to attract not just a lot of attention from my government, but also having Jing here today as well from the other side of politics, is because there is something culturally powerful about the work that you engage with. It's part of how we interact with each other as human beings. If I think about the things that worry about in 10, 20, 30 years time, one of them is young kids putting a lot of time on screens. I don't know if it's all healthy. But when they're at one of your venues, they're not on a screen. They're talking to each other. They're laughing with each other. They're sharing one another's triumphs and tragedies and everything in between. But human engagement occurs in a healthy fashion. Not every Back to Contents
engagement with 10 pints is necessary! (Laughs) But you know where I'm coming from. It is part of who we are as a community, as a state, as a nation. So to that end, I applaud your efforts. LIVE MUSIC GRANTS The live music industry and your industry are synonymous, and they are co-dependent upon one another. In the coming weeks you'll be seeing a rolling out of our election commitment in respect to a multimillion-dollar package around live music, including the provision of 5000 individual $400 grants for live music events in your venues. They'll be vouchers that are (similar to) the accommodation style voucher. So we're doing that on a larger scale. With your industry, there'll be vouchers that you as venues can apply for, your venues can apply for, get $400 from the government, and then host a live music act. Similarly, artists can apply for that for those as well. There are 5,000 at $400 a pop, 100 of $5,000 a pop, and then 25 at $25,000 a pop. And then we have a separate pool of funds - $1 million worth of $5,000 grants for venue upgrades. So if throughout the course of the pandemic, you haven't been able to invest in your infrastructure or your capital around hosting live music, lighting system, sound systems, what have you, you can get access to a $5,000 grant from the government. We're going through the process of getting that up online in the coming weeks. We've bought for the handing down of the state budget on the second of June, that will actively facilitate that exercise.
And again, that's all about putting people back into work that have been hurt most throughout the course of the pandemic. RETURN OF THE ADELAIDE 500 It has to be a major success in the CBD, but also in the suburbs. It was the one event that every single year didn't just fill up hotel rooms, it filled them up at the right rate, which is fundamentally important to cashflow, and setting your business up for the year ahead. We've deliberately moved that to December to get it out of Mad March, so it stands alone as an event. It will be the last race of the year. There'll be other events around it, including hosting the Barry Sheene Medal, which is their equivalent of the Brownlow. But the real opportunity around the car race, for growth, I actually think is in the Adelaide Motorsport Festival, which had its funding cut well before COVID. We're reinstating that funding, in fact there maybe even a boost there. Because the Adelaide Motorsport Festival, for those of you that aren’t familiar with it, was on an extraordinary growth trajectory of getting people who are into classic cars and car ownership, to come to our state. And the good thing about those consumers, is they tend to be people with a high amount of disposable income. If you can get around in the classic car, you can dine at one of your venues and get into it. So that's something that we're leaning in on, as much as other major events.
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A H A | S A
A N N U A L
G E N E R A L
M E E T I N G
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Annu
The 151st Annual General Meeting of the AHA|SA was held on Monday 2 May 2022 at Hilton Adelaide .
provided an enlightening speech to guests and a short Q&A with AHA|SA CEO Ian Horne.
Over 50 hotel members attended the meeting with the 2021 Annual Report delivered by President David Basheer and Secretary/Treasurer Sam McInnes.
It was wonderful to be back at the Hilton Adelaide after a couple of challenging years, providing an exceptional event.
Guests were then joined by corporate partners in the Ballroom for a lunch hosted by Chris Dittmar. We were delighted to have as our special guest the newly elected Premier of South Australia, Peter Malinauskas who
We are also very thankful to our corporate partners who were able to join us and who provided beverages on the day.
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ual General Meeting
SHORTCUT TO Improving Foodservice
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Mount Gambier Hotel GEE - UP FOR THE HISTORIC “G” WORDS : LUCY BREWER
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The Mount Gambier Hotel , fondly known as The G, was established in 1862. The hotel has long been owned and operated by iconic South Australian family business, the Matthews Hospitality Group.
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In 2021, the hotel was awarded a $336,740 grant from the Tourism Industry Development Fund (TDIF) to assist with its redevelopment. The project, which cost a total of over $1,122,500, has now been completed. “The design intent for the Mount Gambier hotel accommodation was to create timeless and elegant spaces, balancing the character and charm of the heritage elements of the hotel with contemporary luxury,” said Lee Cook, who is the General Manager of Hospitality for the Matthews Hospitality Group. ART INSPIRATION The group engaged Fleur Linke from Surround Interiors to explore design concepts. For inspiration, Lee and Fleur turned to some original artwork by Limestone Coast artist, Pieter Zaadstra, that was already owned by the Matthews family. 18 | Hotel SA | W W W . A H A S A . A S N . A U
“For inspiration, Lee and Fleur turned to some original artwork by Limestone Coast artist, Pieter Zaadstra.” “They’re quite bold, striking pictures… they all highlight the local Limestone Coast area,” said Lee. “Each room has been individually designed around an art piece, using richly layered interior finishes, colour, pattern and texture to add warmth, interest and personality to complement the artwork.” The rooms each provide a different experience, but were all designed with relaxation and elegance in mind, and it’s a similar story with the bathrooms. Back to Contents
The hospitality industry, commercial construction and refurbishment experts. • Consultation • Site assessments • Cost reviews & Budgets Design advice • Project Management • Fit-outs & Interior Finishes Construction & Refurbishments • Property Services & Maintenance “Our commitment to strive and exceed our valued clients expectations in the delivery of all projects we undertake is paramount. The majority of our client base are clients with whom we have had enduring commercial relations and we intend to keep it that way. “Clients for Life” is a business philosophy we apply to new and existing clients, no matter what size the project. Our approach with this philosophy in mind is to continually strive for excellence in everything we do. “Our people are the key, with many years of knowledge and experience to benefit from. We have built a fantastic team particularly in commercial construction and refurbishment of hospitality venues and all aspects of the industry.” “The Focus Cpm team were pleased to have been involved in the delivery of this exciting project. We worked very closely with the client and achieved a fantastic outcome. Many thanks for the opportunity and we would like to wish the Mt Gambier Hotel all the very best moving forward.” Sincere thanks Michael & the team
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73 Hardys Rd, Underdale, SA 5032 Ph: 08 8234 0323 E: office@focuscpm.com.au www.focuscpm.com.au
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PA I N T I N G & M A I N T E N A N C E Dino Ferrante
• All Areas including regional SA • All aspects of painting • Heritage • Large to small projects
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0413 341 105 dfpainting@bigpond.com
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“The bathrooms have been designed to evoke a sense of calm with a feeling of opulent serenity, using a timeless and elegant combination of finishes,” said Lee. The finishes in the bathrooms are a combination of marble and brushed brass, and guests will find Aesop products available for use. CRAZY ABOUT CRAY As the hotel is arguably the centrepiece of the township, it was important to the group that its heritage was kept intact. The goal was also to champion locality, to look at what Mount Gambier is known and loved for, and present this in the redevelopment.
“The bathrooms have been designed to evoke a sense of calm with a feeling of opulent serenity...”
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Client: Mt. Gambier Hotel Photography by Zoe Whighton
Fleur Linke-Evans
Interior designer
0423030894 fleur_linke@optusnet.com.au @fleurlinke_surroundinteriors
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“That’s where the crayfish element came in,” said Lee, referring to the cray tank that was installed in the hotel. Guests can choose a local crayfish and select how they would like this prepared. This has proved popular, as the crayfish sell out every week. The bistro is helmed by Head Chef, Brad Wishart, and as well as the crayfish, features a seasonal menu that showcases produce from the Limestone Coast. “All our dishes incorporate one or more local ingredients,” said Lee. The G also has gaming and function rooms, as well as an atrium, which Lee said is a great space for corporate travellers to work and enjoy a bite to eat. Back to Contents
DOG FRIENDLY ROOMS Part of the redevelopment has seen The G offer dogfriendly rooms, which Lee (the owner of a chocolate lab called Leia) said have been a “smashing hit.” “Every detail has been thought of with the pooch in mind,” he said, noting floorboards in rooms, and lidded bins specifically.
FREE
WORKPLACE ASSESSMENT! AHA|SA Members also receive special pricing on St John first aid products and training.
“We have also added a dog yard to add to the experience.” The G has always been a popular stop for tourists and corporate travellers, and the redevelopment has only made it more appealing. Lee described the hotel as a “homely, old-worldly pub” with modern elements incorporated—not pretentious and not casual, but very comfortable.
St John Ambulance SA is here to support AHA|SA Members and would like to offer a complimentary, no-obligation Workplace Risk Assessment for your own peace of mind.
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Email firstaidadvice@stjohnsa.com.au to find out more!
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| Hotel SA | 23
R E G I O N A L
Regional
M E E T I N G S
It was a sensational day at the Watervale Hotel for the Mid North regional meeting on 12 April. A big thank you to our talented hosts Nicola and Warrick, and to all our members and corporate partners who came along and supported the event.
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#AHASAAWARDS
H O T E L
IND U S T R Y
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NOMINATIONS NOW OPEN ENTER ONLINE A WA R DServing S . AtheH A S A . C O M . A U Years
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| Hotel SA | 25
The Fundamentals of Improving Foodservice Speed
HOW DO YOU SPEED UP YOUR KITCHEN OPERATIONS WITHOUT SACRIFICING QUALITY? And how do you offer all-day food options without the need for highly paid staff working in the kitchen during lower demand periods? MENU
PREP WORK Critical to this is the ability to pre-prepare and to use the same ingredients across more than one dish. If your prep work is continually missing your targets, look at both the people and the processes involved.
A fast, efficient kitchen that provides quality dishes is only as good as its menu. There is a fine balance between a menu that offers a range of options that will appeal to patrons, and keep them coming back, and a menu that is unmanageable for kitchen staff. The best menus are often developed by trial and error, ensuring that owners and managers are working with chefs to find the sweet spot.
WORKFLOW Workflow is another obvious area. You can achieve speed at scale with a better designed layout, where all parts of the operation are working seamlessly. This can be costly and disruptive – but it’s a great investment during any renovation project. On the other hand, there are always options available to make smaller changes that will help staff be more 26 | Hotel SA | W W W . A H A S A . A S N . A U
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Hold without compromise. Serve with absolute confidence.
• • • • •
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Icon driven touchscreen panel Time & labour savings when needed most Flexibility for menu planning Helps in peak times Service coordination becomes easier
VIC/TAS/SA vsales@moffat.com.au | NSW nswsales@moffat.com.au QLD qldsales@moffat.com.au | WA wasales@moffat.com.au
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Free phone 1800 023 953 www.moffat.com.au
W W W . A H A S A . A S N . A U
| Hotel SA | 27
efficient. If you don’t have the knowledge, your kitchen suppliers will be able to help. Kitchen equipment companies are often happy to provide a consultancy service, and your food suppliers often have former chefs on staff who can look at your layout with you. Another source of wisdom is veteran publicans (another benefit of having ‘friends in business’ via membership of the AHA|SA). Where they aren’t your direct competitor, members are normally very happy to offer advice. The efficiency of taking the order through to delivery at the table is another important piece in the jigsaw puzzle of achieving peak throughput.
EQUIPMENT How efficient is your kitchen equipment? Having great equipment can make up for a multitude of problems, especially in these times when staffing and skills shortages are hot issues for most hotels. A trained eye in the kitchen will also be able to determine if one piece of equipment is overworked and acting as a bottleneck. To increase speed, always consider your capacity to right-size your equipment, replacing old over-sized units for smaller equipment. This can help you to free up work and movement space, or to install an extra oven etc. that can radically improve your operations. Combination ovens are godsend, both for professional kitchen staff and also for bar staff that might need to quickly prepare a snack item for a patron. The latter are able to take advantage of programmable settings to achieve consistent quality, at speed. Don’t get tunnel vision when it comes to updating your kitchen equipment. Look at everything! How effective is your dishwasher? Is there a better combi oven on the market? Can you achieve greater speed with pizza equipment? What is the capacity and turnaround times for deep fryers?
PROCESS IMPROVEMENT Experienced hoteliers will want to look at your systems. You must have standard operating procedures in place – and staff using them.
An accomplished foodservice professional will also be watching for ways to reduce operating costs, using modern technology to be able to achieve a range of benefits (not just speed).
Processes aren’t worth the paper they are written on if they aren’t being used by staff. This is where staff selection and training are important – as well as monitoring and measurement by management.
An example of this is kitchen appliances that provide data on their usage, ranging from oven usage through to the energy and water required to run your dishwasher.
The best processes rely on operational discipline. This means doing the right thing, the same way, to the desired level of quality, every time.
For groups with multiple sites, it is possible for a busy manager to do this at anytime, from anywhere, using mobile apps.
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UNOX AUSTRALIA 03 9876 0803 | INFO@UNOXAUSTRALIA.COM.AU Back to Contents W W W . A H A SUA
. A S N . A U
| Hotel SA | 29
AHA | SA MEMBER INFORMATION
The Impact for Hotels of the Recent Fair Work Commission Decision on Annualised Salaries OWEN WEBB - AHA | SA WORKPLACE RELATIONS MANAGER
On 7 April 2022 a Full Bench of the Fair Work Commission (FWC) handed down their final decision in the Annualised Wage Arrangements matter (AM2016/13) in the 4 yearly review of modern awards. This decision results in some significant changes to the current annualised salary provisions in the Hospitality Industry (General) Award 2020 (HIGA) and Restaurant Industry Award 2020 (RIA).
Act 2009 (Cth). The review process requires the FWC to review all modern awards to ensure that they are achieving the modern awards objective.
MODERN AWARD REVIEW
In a decision of a Full Bench of the FWC in February 2018, the Bench determined that a broader review of all annualised salary terms in modern awards was necessary. The Bench also determined that there were inadequate safeguards in the current annualised salary provisions in the HIGA and the RIA and that these arrangements needed to be modified. The Bench invited submissions on a proposed Model Annualised Wage Arrangements Clause to be inserted into the HIGA and RIA.
Since 1 January 2014, the FWC has been conducting a 4-yearly review of modern awards in accordance with Section 156 of the Fair Work
After several years, including a 2-year unofficial deferral of the matter due to the COVID-19 pandemic and several submissions
In this article we look at what the changes are to the annualised salary provisions and what the impacts are for employers when employing salaried non-managerial staff in the future.
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and hearings from interested parties, the matter has now been finalised by the FWC with a final decision issued on 7 April 2022. So how do the current annualised salary provisions in the HIGA compare to the new provisions that will come into operation this year? EXISTING ANNUALISED SALARY PROVISIONS – HIGA ( CLAUSE 24 ) The current annualised salary provisions in the HIGA (Clause 24), allow for an individual nonmanagerial employee and their employer to agree on an annualised salary which must be at least 25% more than the minimum weekly wage prescribed in clause 18 of the HIGA multiplied by 52 for the work being performed. The annualised salary satisfies the requirement to pay overtime Back to Contents
and penalty rates and any other monetary entitlements provided for in the HIGA by agreement. However despite the additional 25% payment, the annualised salary cannot result in an employee being paid any less over a year than would have been the case if an annualised salary had not been agreed and the employee had instead been paid their weekly rate and any other amounts satisfied by the annualised salary. The existing annualised salary provisions also require the employee to have a minimum of 8 days off during each 4-week cycle of work, and if the employee works on a public holiday be provided with paid time off of equal length to the time worked on the public holiday. The employer is also under the current arrangements required to keep a record of hours worked each day by the annualised salary employee. NEW ANNUALISED SALARY ARRANGEMENTS HIGA – 1 SEPTEMBER 2022 The new annualised salary arrangements in the HIGA come into operation from the first full Back to Contents
pay period on or after 1 September 2022 and they contain the following provisions. Annualised salary instead of award provisions In the same manner as the existing annualised salary clause, the new clause will allow an individual employee and their employer to enter into a written agreement for the payment of an annualised salary that is at least 25% more than the minimum weekly wage prescribed in clause 18 of the HIGA multiplied by 52 for the work being performed. However the payment of the additional 25% in the new clause will satisfy more provisions of the award than the existing provisions. Unlike the existing provisions, the new clause will satisfy the requirement of the employer to have to pay annual leave loading if specified in the contract and also the requirements around additional public holiday arrangements for fulltime employees where an RDO and public holiday coincide. Outer limit hours The new annualised salary
provisions will introduce a new concept of “outer limit” hours. The clause requires that an employee in any roster cycle cannot be required to work in excess of the “outer limit” hours otherwise they will be entitled to be paid an amount in excess of their annualised wage. The outer limit number of hours that can be rostered will be as follows: • No more than an average of 18 ordinary hours which would otherwise attract a penalty rate under the HIGA (e.g. weekends, public holidays), excluding hours worked between 7.00pm to midnight; and or • No more than an average of 12 overtime hours per week in excess of ordinary hours If an employee worked outside of these outer limit hours, then they would be required to be paid such hours in accordance with the applicable HIGA provisions. Written Agreement The new clause will require the written salary agreement to specify: • The annualised salary that is payable to the employee;
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AHA | SA MEMBER INFORMATION • Details of which of the provisions of the HIGA will be satisfied by payment of the annualised salary; • The outer limit number of ordinary hours which may be worked by the employee that would attract the payment of a penalty rate under the HIGA and the outer limit number of overtime hours which the employee may be required to work in a roster cycle without being entitled to an amount in excess of the annualised wage. Records of hours of work The employer will need to keep a record of the employee’s starting and finishing times of work, and any unpaid breaks taken. Termination of the Annualised salary agreement Under the new clause the annualised salary agreement will be able to be terminated by the employer or employee by giving 12 months’ notice in writing or at any time by written agreement between the employer and the employee. No Disadvantage Whilst there is the requirement under the new clause to pay an additional 25% above the applicable minimum weekly wage as well as the setting of outer limit hours, there will still be a requirement under the new provisions to ensure that an employee under an annualised salary arrangement is not disadvantaged by payment of the annualised salary when compared to the remuneration that would have been payable to the employee under the provisions of the HIGA over the relevant period. Wage Reconciliation The new clause provides for a new requirement for the employer to compulsorily undertake a wage reconciliation. Each 12 months from the commencement of the annualised salary arrangement or, within any 12 month period upon
the termination of employment of the employee or termination of the salary agreement, the employer must calculate the remuneration that would have been payable to the employee under the provisions of the HIGA over the relevant period and compare it to the amount of the annualised salary paid to the employee. Where there is any shortfall, the employer will need to pay the employee the amount of shortfall within 14 days. Salaries – Managerial staff The FWC decision on annualised salary arrangements has no impact on the salary arrangements for managerial staff. The current clause 18.2 - (Managerial staff (Hotels) and clause 25 - Salaries absorption (Managerial Staff (Hotels)) of the HIGA are not impacted at all from the decision and will continue to operate unchanged from their current form. Restaurant Industry Award 2020 (RIA) The new annualised salary clause to be inserted into the RIA will come into operation from the first full pay period on or after 1 September 2022, and the new clause mirrors the new annualised salary provisions in the HIGA. RECOMMENDATIONS FOR EMPLOYERS The new annualised salary arrangements once they commence in the HIGA and RIA will have an impact for employers in hotels and restaurants, particularly with their onboarding and rostering arrangements. So what are some of the recommendations for employers as a result of the introduction of these new arrangements from 1 September 2022. 1. When entering into an annualised salary arrangement, the employer should ensure that the salary being offered has been calculated by analysing the indicative roster the employee
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will be working and comparing the remuneration the full-time employee would be earning under the roster arrangement if they were not under a salary arrangement. It is one thing to pay the 25% above the applicable weekly minimum wage but that may not be enough when looking at the rostered hours the employee will work. 2. Ensure that the written contract of employment under the annualised salary arrangement clearly sets out: a. what provisions of the Award will be satisfied by payment of the salary (e.g. penalty rates, overtime, leave loading), and b. the maximum outer limit number of ordinary hours that may be required to be worked that would attract the payment of a penalty rate under the award and the maximum outer limit number of overtime hours which the employee may be required to work, without being entitled to any additional amount in excess of their weekly salary. 3. Given the new wage reconciliation requirements it will also be important for employers to maintain appropriate time keeping records and to closely monitor the hours the employee works to ensure that the risk of the employee being disadvantaged when compared to the renumeration they would have otherwise earned under the Award, is reduced. The AHA|SA will be providing further information to Members in relation to this new salary arrangement clause for non-managerial staff between now and 1 September 2022. If any members have any questions, they can contact the Workplace Relations team at the AHA|SA office. Back to Contents
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Coopers Brewery to Create WorldClass Visitor Experience Coopers Brewery will invest $50 million in the construction of a new world-class visitor centre, microbrewery and whisky distillery at its Regency Park site. In its 160th year, Coopers has unveiled plans for an exciting expansion that embodies the past, present and future of Australia’s largest independent family-owned brewery with domestic and international tourists front of mind. The expansion will include: • Restaurant and bar • Outdoor plaza dining
• Underground stillage for whisky maturation
A tree-lined promenade will extend from a new entry from Regency Road to bring visitors to the new facility which will be surrounded by extensive natural landscaping. A window-lined bridge will link the new development to the existing brewery building and will feature a 300m2 interactive history display.
The unique curved design of the new two-storey development has been inspired by the iconic Coopers’ label rondel – the curved structures encompass a sloping amphitheatre which will showcase the brewery grounds and maltings.
Coopers Managing Director Dr Tim Cooper said it was opportune to be making this announcement in the 160th year of the sixth-generation family company, and brings total investment at Regency Park to nearly $400 million since 1999.
• Dedicated tasting room • Interactive history display • Microbrewery • Whisky distillery
“This is an ambitious project which will showcase Australian beer to the world. We’re very proud of our story over the past 160 years, arising from humble beginnings to prevail as an Australian-owned and operated brewery despite wars, recessions and takeover offers,” he said. “This new visitor centre is about celebrating our history and our originality, with an emphasis on what makes Coopers different. We look forward to welcoming local, interstate and international visitors to our brewing home to hear about our past, to learn about the art and science of brewing and to taste our beers. “Although we’ve been running brewery tours since 2006, this extensive development will augment and expand the guest experience, creating a lasting impression for new visitors and an ongoing connection for our loyal consumers with new tour and tasting experiences.” A new 3200 L microbrewery will be prominently displayed and will allow the Coopers brewing team to develop more craft-style beers to supplement its current portfolio. The microbrewery will be used in the regular creation of new ales and lagers for the visitor centre.
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Adjacent to the microbrewery will be a whisky distillery comprising a 9600 L wash still and a 5500 L spirit still. ‘Wash’ for the wash still will be supplied by the microbrewery, with the initial objective of producing 200,000 bottles per year. However, consumers will need to wait some years before the finished product can be sampled. “We have been thinking about malt whisky for some time as we see it as a natural extension to our onsite maltings and our experience in brewing and fermentation,” he said. “Our goal is to achieve the highest possible level of spirit quality to match our reputation in brewing. Having our own maltings will allow us to tell the whole story from the barley grower to the whisky glass.” Sixth generation family members and cousins, Andrew Cooper and Louise Cooper, have been closely involved in the design and planning
process of the new centre, which includes designated hospitality and industry areas. “Coopers beer is enjoyed by drinkers all over the world,” said Andrew who is the brewery’s Export Manager.
Louise and Tim Cooper.
“With this new visitor centre we aim to provide another compelling reason for tourists to come to South Australia and enjoy an authentic and immersive beer cellar door experience.”
view of the landscaped surrounds,” Louise said.
Louise Cooper, the company’s Strategy Development Manager, said the proposed development was hoped to be completed in time to welcome its first visitors by Christmas next year.
It is the second major capital expenditure announcement by Coopers in four months.
“As well as appealing to beer aficionados, the visitor centre will offer a welcoming atmosphere for the whole family. Both the restaurant and the outdoor plaza will provide the perfect setting to enjoy a meal while taking in the
Construction is expected to begin around mid-2022 pending Council approval.
Back in November, Coopers revealed plans for a $15 million 5500 square metre expansion to its warehousing facilities at Regency Park. The expansion will boost beer storage capacity at the brewery by almost 50%, allowing Coopers to store all its product on site, as currently some is stored off-site.
2022 AHA|SA Pub Burger Challenge AHA|SA hotel members are now invited to enter the annual 2022 Pub Burger Challenge sponsored by Thomas Foods. Twelve hotel finalists will cook-off in front of an expert judging panel in July 2022 for the title of “SA’s Best Pub Burger”. THE PRIZES • Major prize for the winning Hotel and chef • A complimentary feature article in Hotel SA magazine • Promotional feature on InDaily, FIVEaa and Nova 91.9 • A winner’s plaque to display in your hotel Back to Contents
HOW TO ENTER Entry is free! Complete the entry form and submit with a colour photograph of your burger by Friday 27 May 2022. Dependent on number of entries there will be an ‘elimination round’ conducted through a blind tasting in front of
an expert panel. All entries will be personally contacted by mid-June to advise them of their status in the competition and advise of the process toward the final cook-off. Further details are available online
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Women in Hotels Race Day – Wednesday 1 June JOIN THE WOMEN IN HOTELS NETWORK FOR A ‘DAY AT THE RACES’. Departing on a bus from the Colonist Tavern Norwood at 10.30am. Stopping for refreshments at the Commercial Hotel Strathalbyn , before heading to the Strathalbyn Racing Club for lunch and networking, including prizes and special guests! Bookings close Friday 27 May. See website for details
General advice only. Consider the relevant Hostplus PDS and TMD at hostplus.com.au, and your objectives, financial situation and needs, which have not been accounted for. Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 68 657 495 890 198.
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AHA|SA Podcasts
The AHA|SA now has a range of podcasts available for members, to suit all your needs and interests. Podcasts are a great way for you and your staff to receive up-to-date information for the hospitality industry, access important resources, and learn more about SA pubs and publicans, both old and new. Whatever your mood, there’s a podcast for you. Tune in via your favourite podcast app!
OUR SHOUT: THE SA HOTEL PODCAST
CHECK INN : MENTAL HEALTH & WELLBEING IN HOSPITALITY
BEHIND THE BAR : STORIES OF SA PUBLICANS
LISTEN ON
LISTEN ON
LISTEN ON
SPOTIFY
SPOTIFY
SPOTIFY
APPLE
APPLE
APPLE
Our Shout is the official podcast of the SA Hotel industry, brought to you by the AHA|SA. Hosted by Mandy Collins, publican of the Lady Daly Hotel, Our Shout is a great 30-minute listen to keep you and your team up-to-date with the latest hotel industry news and information, interesting pub stories and business tips from our corporate partners. Published on the last Monday of every month, this is a podcast not to be missed!
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The last two years have been incredibly challenging for the hospitality industry, so the AHA|SA and corporate partner EML, have created the Check Inn - Mental Health and Wellbeing in Hospitality podcast to help those in the industry. Hosted by Tim Boylen and Organisational Psychologist Hayley Lokan, this series of six podcasts covers various topics in short, easy-to-understand episodes for you and your staff.
In the brand new podcast series, Behind the Bar - Stories of SA Publicans, SA publicans recall “the way things used to be” - the days of SP bookies, paying off police and hotels doubling as prisons and morgues. Listen to tales of the day beer ran out, memories of the “six o’clock swill” and previously untold stories of political intrigue, as well as Peter Hurley’s thoughts on Nick “No Pokies” Xenophon.
Topics include resilience, managing stress, emotional intelligence, managing change, wellbeing and dealing with difficult customers. W W W . A H A S A . A S N . A U
| Hotel SA | 37
THE PERFECT STORM IS HERE! Having stirred up gaming floors from Cairns to Sydney, Dollar Storm has arrived in SA. Contact your Aristocrat Business Partner for more information. Mark Keeley 0420 979 073
| Aaron McClement 0409 287 227
Samantha Charvetto 0412 130 194
For more information, contact your Aristocrat Business Partner or call 1800 150 432 ©2022 Aristocrat Technologies Australia Pty Limited. Aristocrat, the Aristocrat logo and Dollar Storm are trademarks or registered trademarks of Aristocrat Technologies Australia Pty Limited. ARISTOCRAT PROMOTES RESPONSIBLE GAMING.
38 | Hotel SA | W W W . A H A S A . A S N . A U
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A C C O U N TA N C Y S E R V I C E S
CLEANING SERVICES
Bunnings Group 0435 630 660
Bentleys SA 8372 7900
Smart Cleaning Services 1300664647
Stoddart Manufacturing & Food Service
Perks Accountants & Wealth Advisers
ENERGY
08 8273 9300
Equipment 0427 106 103 DBH Lawyers 1800 324 324 / 8231 3668
Banktech/Maxetag 1800 08 09 10
Class A Energy Solutions 8391 4853 Make it Cheaper 02 9137 5260 Power Maintenance 1300 700 500 Trans Tasman Energy Group 1300118 834
Cardtronics 03 9574 4878
FA C I A L R E C O G N I T I O N T E C H N O L O G Y
Next Payments 1300 659 918
COMS System Ltd 04 21 341 261 Vix Vision 0400 310 326
Winnall & Co. 8379 3159 AT M S
ARCHITECTS & INTERIOR DESIGNERS
Studio Nine Architects 8132 3999 AUDIO VISUAL
Big Screen Video 1300 244 727 Novatech Creative Event Technology
F I R S T- A I D
St John 1300 360 455 FOOD SERVICES
Moov Music 1300 139 913 Zoo Business Media 07 5587 7222 BANKING & FINANCE
Bank SA 0403 603 018 Perks Accountants & Wealth Advisers 08 8273 9300 BEER DISPENSE EQUIPMENT BEVERAGE GASES
BOC Limited 0424 647 568 Supagas 8252 7472
Bidfood 0427 099 558 Galipo Foods 8168 2000 International Oyster & Seafoods 8231 6441 PFD Foodservice 8114 2300 Thomas Foods 8162 8400 Concept Collections 1300 269 800 G A M I N G A N A LY S I S
Independant Gaming Analysis 8376 6966 Winnall & Co 8379 3159
Accolade Wines 8392 2238
GBay/Aruze Gaming 0424 700 888 GFR Pro 0408 186 540
Australian Liquor Marketers 8405 7744
G A M I N G L O YA LT Y
Carlton & United Breweries 8416 7819 Coca Cola Europacific 13 26 53 (13 Coke) Coopers Brewery 8440 1800 CUB Premium Beverages 8276 4888 Diageo 0401 120 872 Empire Liquor 8371 0088 Lion 8354 8888 Liquor Marketing Group 8416 7575 Oatley Fine Wine Merchants 1800 628 539 Options Craft Liquor Merchants 8346 9111 Pernod Ricard Australia 8208 2400 Samuel Smith & Son 8112 4200 Treasury Wine Estates 8301 5400 BOOKKEEPING
Liquor Legends 0429 825 072 Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159 BUILDING EQUIPMENT/SUPPLIES/ HARDWARE
Bunnings Group 0435 630 660 CASH & COIN EQUIPMENT
Banktech/Maxetag 1800 08 09 10
Social Media AOK 1300 658 543 MEDIA
Boylen 8233 9433 FIVEaa 8419 1395 Solstice Media 8224 1600
G A M I N G F L O AT R E C O N C I L I AT I O N
BEVERAGES
L O YA LT Y & R E W A R D S Y S T E M S
Foxtel 1300 306 460
FURNISHINGS
Andale Hotel Services 8234 0388
Wallmans Lawyers 8235 3000
M A R K E T I N G & C O M M U N I C AT I O N S
Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159
BACKGROUND MUSIC
Ryan & Durey Solicitors 6166 9000
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8352 0300
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OneMusic 8331 5800 ONHOLD/MESSAGING
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Liquor Legends 0429 825072 Perks Accountants & Wealth Advisers 08 8273 9300 Tanda 1300 859 117 Winnall & Co. 8379 3159 POS SYSTEMS
Bluize 1300 557 587 H&L Australia 1800 778 340 Liquor Legends 0429 825 072
Bluize 1300 557 587 GAMING MACHINE SERVICES
insworth Game Technology 0409 171 616 A Aristocrat Technologies Australia 8273 9900 GBay / Aruze 0409 673 778 IGT 8231 8430 Independant Gaming Analysis 8376 6966 Konami Australia Pty Ltd 0409 047 899 MAX 8275 9700 Scientific Games 0400 002 229 GAMBLING SERVICES
MyVenue 0407 329 953 P R O M OT I O N A L P R O D U CT S
The Banner Crew 8240 0242 P R O P E R T Y S A L E S & V A L U AT I O N S
Knight Frank Valuations & Advisory SA 8233 5222 R E TA I L L I Q U O R M A R K E T I N G
Liquor Legends 07 3107 7422 Liquor Marketing Group 8416 7575 SECURITY SERVICES & PRODUCTS
The Lott 132 315 UBET 8354 7300
DNA Security Solutions 1300 667 688
H OT E L B R O K E R S
Foxtel 1300 306 460
S P O R T S & E N T E R TA I N M E N T M E D I A
Langfords Hotel Brokers 0410 605 224 McGees Property Hotel Brokers 8414 7800 H OT E L M A N AG E M E NT
Maxima 8340 7766
H&L Australia 1800 778 340 Liquor Legends 0429 825 072
Migration Solutions 8210 9800
I N F O R M AT I O N S Y S T E M S / S I T E P R E P
Max Systems 8275 9700 Aon Risk Solutions 8301 1111
Cardtronics 03 9574 4878
I . T. P R O D U C T S & S E R V I C E S
Perks Accountants & Wealth Advisers 08 8273 9300 St John 1300 360 455
INSURANCE
BK Electronics 0431 509 409
S TA F F T R A I N I N G & R E C R U I T M E N T
Adelaide Institute of Hospitality 8338 1492
S U P E R A N N U AT I O N
HostPlus 8219 3902 WEBSITES
GBay/Aruze Gaming 0424 700 888
Boylen 8233 9433 CompNow 1300 2667 669
Boylen 8233 9433
Hostplus 0418 327 607
KITCHEN & BAR EQUIPMENT
W O R K E R S C O M P E N S AT I O N S E R V I C E S
Next Payments 1300 659 918
Andale Hotel Services 8234 0388
EML 1800 469 931
Coms Systems 0408 462 321
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| Hotel SA | 39
INTRO
D
ING C U
VODKA CRUISER
SUGAR FREE
STRAWBERRY WATERMELON
With all the Fun, Flavour and Colour of Cruiser Core, Cruiser Sugar Free delivers to consumer needs without the sugar hit. Not only will this appeal to those looking for Full Sugar alternatives, but new flavours always excite the Cruiser consumer. Delicious Strawberry and Watermelon flavours are mixed with premium triple distilled vodka to make the newest Vodka Cruiser. The perfect way to have all the flavour with none of the sugar.
WHY
NEW
• Vodka Cruiser is the #1 BRAND IN LIGHT RTDS • Vodka Cruiser represents 35% SHARE of the Light RTD category • +18% of Australians plan to purchase more low/no sugar products in the next 12 months • Sugar Free continues to grow ahead of Cruiser Core at over 32% volume growth and is the #1 driver of growth in the Light RTD Sugar Free segment
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For more information or to place an order please contact your CUB Premium Beverages representative or call customer service on 1800 090 378 or 13 BEER (13 2337) Back to Contents
Corporate Partners D I A M O N D
2021/22
P L A T I N U M
G O L D
131 733 S I L V E R
pfdfoods.com.au For full product range and details of your nearest branch
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| Hotel SA | 41
GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling. Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families. Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling. Assisting licensees and hotel staff with their compliance obligations, and supporting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour. Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.
Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.
T 08 8100 2499 F 08 8232 4979 E INFO@GAMINGCARE.ORG.AU 4TH FLOOR AHA|SA HOUSE 60 HINDMARSH SQUARE, ADELAIDE SA 5000
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For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue. Back to Contents
L I C E N S E E
APRIL 2022
T R A N S F E R S
H OT E L
L O C AT I O N
E F F E C T I V E D AT E
NEW LICENSEE
Booleroo Centre Hotel
Booleroo Centre
22.04.22
Choon Suan Chua
General Havelock Hotel
Adelaide
26.04.22
153 Flinders Street Property Investments Pty Ltd
The Ovingham Hotel
Ovingham
02.05.22
SGL Hotels Pty Ltd
Avoca Hotel
Clarence Gardens
03.05.22
Independent Pub Group Pty Ltd
Blyth Hotel
Blyth
03.05.22
Milo’s Corner Pty Ltd
NEW MEMBERS
Pullman Adelaide Cavan Hotel Maybe Mae Smokelovers Bar Seed Pullman Adelaide
O F F I C E
Maybe Mae
H O L D E R S
C O N TA C T
COUNCIL
Level 4, 60 Hindmarsh Square, Adelaide SA 5000 POSTAL PO Box 3092, Rundle Mall SA 5000 PHONE (08) 8232 4525 TOLL FREE 1800 814 525 FAX (08) 8232 4979 EMAIL information@ahasa.asn.au WEB www.ahasa.asn.au
Andrew Kemp Andrew Gunn Andrew Plush Anna Hurley Brad Barreau Darren Steele Elise Fassina
+ Guy Matthews James Franzon Jason Fahey Jason Kelly John Giannitto Karen Milesi Luke Donaldson
Peter Johnson Simone Douglas Tom Hannah Tony Franzon Trent Fahey Trevor Evans
EXECUTIVE COUNCIL
A D M I N I S T R AT I O N
DAVID BASHEER MATTHEW BINNS ANDREW BULLOCK SAM McINNES LUKE DONALDSON MATTHEW BRIEN MATT ROGERS
IAN HORNE General Manager ANNA MOELLER Deputy General Manager OWEN WEBB Workplace Relations GARY COPPOLA Legal and Advocacy SCOTT VAUGHAN Membership & Business Services KATHERINE TAYLOR Communications and TAA (SA) LUCY RANDALL Events & Partnerships BRONTE McCARTHY Finance & Administration DIDIER VOLLERIN Liquor & Gaming LIZ TURLEY Training Coordinator
President Vice President Deputy Vice President Secretary Treasurer Executive Council Executive Council Executive Council
TR Back to Contents
Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.
+
P U B L I S H E R 3/288 Glen Osmond Road, Fullarton SA 5063 P (08) 8233 9433 W www.boylen.com.au TIM BOYLEN Managing Director | tboylen@boylen.com.au JAMIE RICHARDSON Advertising | sales@boylen.com.au MADELAINE RASCHELLA ELLIOTT Studio Manager/Graphic Designer
ME
NEW to Y Series
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Reach the decision makers in SA hotels by advertising in Hotel SA. boylen.com.au
08 8233 9433
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