Hotel SA Dec 2023-Jan 2024

THE OFFICIAL PUBLICATION OF THE AUSTRALIAN HOTELS ASSOCIATION (SA BRANCH) DEC 2023-JAN 2024

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Shortcut to Stories

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President's Column

SA Hotels Shine On National Stage

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Women in Hotels

DECEMBER 2023 - JANUARY 2024

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Inside Hotel Royal’s $8m Renovation

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Peter Hurley AO awarded Burnett Medal

High Court rejects challenge to Public Holidays request.

04 From the President

22 AHA | SA President's Lunch 2023

48 RBT: Ravo’s Bush Telegraph

10 From the CEO

26 Women in Hotels

12 SA Hotels Shine On National Stage

28 Peter Hurley Awarded Burnett Medal

49 H igh Court rejects challenge to Public Holidays request

16 Scott's Spots

32 Inside Hotel Royal’s $8m Renovation

I N

T H I S

I S S U E

19 L oyal local Fassina supports “Buy SA. For SA 20 Regional Meetings

46 Hostplus introduces new investment options

54 Corporate Partners 2023/24 55 AHA|SA Corporate Partner Directory 56 Licensee Transfers

We design, build and host beautiful hotel websites that link with your third-party software. boylen.com.au 08 8233 9433

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KEY ISSUES From the President DAVID BASHEER

The following is the speech I gave to politicians and key decision makers at the AHA|SA’s recent Christmas Lunch. In a room crowded with people who affect our daily lives – and businesses – the aim is to table key issues our industry needs addressed.

It is a very great pleasure to echo Annas ’s earlier sentiments and welcome dignitaries and friends.

Thank you to the Premier for his kind words.

This annual lunch has been held continuously since 1960 when political and industry leaders first gathered at the Feathers Hotel .

It presents an opportunity to celebrate the hotel and pub culture that employs 26250 South Australians.

So too, it is a time when the AHA President is afforded the luxury of offering Governments some gratuitous advice.

And, in the spirit of the Xmas season, noting who has been naughty and who has been nice.

for our members – with Public Holidays being the exception.

More on that shortly.

Equally, we thank the opposition and cross benchers for their readiness to work together on our key issues.

RED TAPE Headlining the naughty list this year is a rampant bureaucracy. Like never before, our industry is being strangled by red tape!

Elected politicians must intervene to curtail the unreasonable growth of regulation and compliance that is now an exhausting burden.

Our members are frustrated by the uncoordinated approach of local, state and federal agencies, who seem incapable of ever speaking to each other.

Escalating obligations have left our family operators being asked to have a back office more resembling the size of BHP. Some examples:

They require highly qualified chefs - who may be famed leaders in their field - to do a food safety 101 course.

For 8 hours!

That includes uploading a video of themselves washing their hands.

Once uploaded, a public servant – probably working from the comfort of their own home – will assess if our chef’s hands are clean enough to return to the Chargrill.

A further training course is required for any bar staff whose only food role may be to occasionally toast a pre-made cheese and tomato sandwich.

To me, that makes about as much sense as requiring a politician to do a Manual Handling In The Workplace course merely because – once every 4 years during the electoral cycle – they lift a box of election pamphlets.

There is not a shred of evidence this extra cost is required.

The AHA enjoys an excellent working relationship with members of the current State Parliament

Existing compliance obligations from local and State Governments ensure our hotels already have high standards of food safety.

Common sense dictates ANY new layer of obligation would see duplicate Government requirements removed. But that is never the case for this growth industry.

This Government deserves credit for being willing to consult - and have largely produced positive outcomes

Now the Federal Government has jumped in to add its own food safety standards.

Losing key staff for 8 hours during an acute labour shortage to demonstrate they can wash

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their hands is not an isolated example. But it does highlight the disconnect between Industry and the bureaucracy.

No presents under the tree for the Fair Work Ombudsman.

Their compliance department presumes our hoteliers are guilty until proven innocent.

In September, Fair Work officials from Victoria descended upon Adelaide and raided a series of hospitality venues.

Surprised and anxious staff were aggressively told to abandon serving their customers. They must have been troubled by what hideous crime their employers had committed, not realising the raids were entirely random.

The raid was just the start of the ordeal. The follow up letters to these victim business owners assumed they had little else to do but answer inane questions for the entertainment of bureaucrats.

One demand was for - and I quote: “correspondence, including those recorded by text, email, electronic messages, WeChat, Facebook messenger, WhatsApp or smartphone applications, detailing shift times and availability for work”.

Translating that from Sir Humphrey Appleby speak, they require us to provide evidence from two-anda-half years ago - the time when we were consumed by the Covid nightmare - to provide evidence how a hotel contacted a casual employee asking them to start their shift 30 minutes earlier.

It is record keeping to the absurd.

The hotel industry has never shirked its responsibility for strong compliance in liquor and gaming.

But like the Crows in that fateful game, the goalposts keep narrowing.

When State Government legislation scrutinised by parliament does not suit the bureaucracy’s agenda, they turn to their new weapons – namely, “guidelines” and “codes of practice’.

The clumsy implementation of extra obligations for our gaming-based loyalty customers has been an embarrassment.

Loyalty is a very useful tracking device to assist in gambling harm minimisation. The overreach by the bureaucracy has seen it kick an own goal.

Hotels and their customers have deserted loyalty in droves.

This has diminished an existing harm minimisation tool.

History says hotels will pay the cost for the bureaucracy to fix this issue.

There are some who drool over the joys of red tape.

In addition, we now have the investment killer of ill-conceived new rules for any hotel redevelopment that includes modifications to a gaming room.

Those of us in the real world of employing staff, paying our taxes and keeping the economy turning have more pressing matters to attend to.

This over cautious approach signals delays and added costs for building.

Two criteria that scare investors into keeping their money in the bank or to invest in another State.

The law of the land does not require us to maintain such records.

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The laundry list of added Government obligations is long, and I will spare you the ordeal of hearing them all.

We are envious of the refreshing approach taken by the Minns Government in NSW. They have appointed a Minister for the Night-time economy and a commissioner for the 24-hour economy, then set about reinvigorating Sydney’s nightlife.

They’ve introduced legislation to stop NIMBY neighbours from shutting down pubs with vexatious noise complaints, including protections from complainants who move into an area where a hotel has been long established.

Hear hear to that!

NSW are also providing encouragement for venues that HOST live music by reducing their licensing fees, and allowing them to stay open beyond their licensed hours.

Premier Minns said the moves were: “simply common sense and another step in removing Nanny state restrictions and red tape that have stifled the fun out of Sydney.”

Once, we prided ourselves on being the fun loving larrikin Aussies.

Today, we have lost all proportion.

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In an environment where alcohol consumption is falling - especially amongst the young – somehow we have become the most uptight country on earth.

After a post covid bump, bank credit card data confirms our industry is now in negative territory with demand falling by 20% in some areas.

Despite this, Governments have formed have an unhealthy appetite to exert unreasonable control over how we run our businesses.

EASTER SUNDAY The AHA was extremely disappointed to see legislation rushed through the last sitting week of State Parliament to add an additional public holiday in South Australia every year from 2024.

Four consecutive days of public holidays over Easter will force pubs to restrict their trading for that period - or close.

The AHA proudly supports its workers.

Recently we were traveling partners with Governments on a range of issues including Wage Theft and pay day super.

We were isolated by ALL other employer groups and big business when- we were only ones - THE ONLY ONES - to not scream from the sidelines but to have the temerity - to be at the table with Minister Bourke working together on the Federal Government’s signature Closing the Loopholes bill.

We are not here to punish our workers who give up their time on Easter Sunday.

So, on the presumption that the intent of the revised legislation was not simply to add an additional public holiday to the calendar, the amendment moved by the Liberal Party to swap Easter Saturday with Sunday made perfect sense.

Someone has to pay for the extra public holiday.

“Critical to our labour shortage are the key pillars of migration and housing.

The Malinauskas government deserves a tick for their efforts in both these areas.”

Or those of you who voted for this legislation without realising who that someone is - it is the publican sitting right next to you today.

Don’t give me the consistency argument that “every other mainland state and territory has Easter Sunday as a Public Holiday, therefore so should we”.

That argument conveniently ignores the fact only SA & NT workers enjoy BOTH the 2 day part day public holidays for Xmas Eve and New Years Eve. Of the 11 stakeholder submissions received as part of the Government’s brief flirtation with consultation back in January, only one advocated for Easter Sunday to be declared a public holiday.

One out of 11!

It is never too late to change unfair legislation.

If the Government remains unmovable on both Easter Saturday and Sunday being public holidays,

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it can still show the consistency it craves.

It can restore the balance by abandoning the two part day public holidays from 2024.

The revised public holiday schedule is a first strike against the Malinauskas’ Government’s ‘business friendly’ credentials .

LABOUR SHORTAGE Our industry desperately requires more staff in our workplaces.

The world is now filled with influencers. The influencers our industry requires come in the form of career counsellors and parents. We need them to understand a career in hospitality – or any other trade, is as noble as a university degree.

In this regard, I acknowledge the supportive efforts of the Education Minister Blair Boyer, and his predecessor, John Gardner.

Critical to our labour shortage are the key pillars of migration and housing.

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The Malinauskas government deserves a tick for their efforts in both these areas.

There is a lot of elitist talk about skilled migration. A job that cannot be filled is no less valuable because it does not require formal qualifications.

The person who invented the wheel never held a Masters’ degree.

Local Government must accept their responsibility to ease the housing shortage by assisting in the facilitation of new developments.

That assistance can be as simple as getting out of the road.

The AHA has a five-point plan we will soon present to the State Government to seek assistance and funding to alleviate our labour shortage.

Firstly, support us in our advocacy with your federal colleagues to modernise training requirements – to better reflect today’s society and be truly competency based.

Assisting chefs of the future with knives or uniforms would be a quick win in this cost-of-living environment.

Thirdly, we must rescue the regions.

• Apprentices must pay for transportation and accommodation to go to trade school in Adelaide when local facilities or staffing does not allow adequate training.

• That is hardly an incentive to bolster completion rates.

Technical colleges in the regions are a step in the right direction. The AHA is liaising with the Education Department – to assist regional centres to have the appropriate training pipeline.

Fourthly, the data clearly shows that employing formal mentors for trainees substantially lifts completion rates.

For today’s Generation Zeds, a fouryear apprenticeship belongs to their parents’ era.

Finally, COVID shutdowns branded hotels as an unreliable employer.

Pubs don’t butcher their own carcasses or bake their own bread – yet these redundant skills are required to complete your Chef qualifications.

Secondly, establish financial incentives to encourage apprentices to complete their training.

Milestone payments are a proven inducement to keep Apprentices in the job.

Furthermore, tools of the trade allowances for those in training was a small cost to the budget that was cruelly abandoned by the Weatherall Government.

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“Events have become a critical part of our $9.9 billion visitor economy, and this State does it better than anyone.”

The current 50% Apprenticeship dropout rate is an alarm bell that the system is broken.

Shortening apprenticeships by removing unnecessary training modules will save, rather than diminish this State’s fabulous food reputation.

T H E

We did the hard yards back then for the greater good.

Now help us to recover by providing assistance to promote our industry and the employment opportunities that lie within.

Fixing the long-standing labour shortage requires serious political will.

Without it, hotels continue to find themselves under resourced and poorly placed to meet future workforce needs.

EVENTS Events and conferences in South Australia fill our hotels, bars and restaurants.

Tourism equals jobs.

Those at the Industry coalface will tell you there is STILL work to be

done to fill the formidable black hole in our winter months.

This can best be relieved through an expanded bid fund, targeting major conferences during that period.

Data from Business Events Adelaide reveals a conference delegate will spend $650 a day compared to $200 per day from the leisure tourist.

Beyond a conference, delegates extend their stay to explore the regions and become advocates for the State - returning with their families.

We applaud the State Government’s strategic priority and the $40 million Major Events Fund that has introduced on-going events such as Gather Round and Liv Golf.

Events have become a critical part of our $9.9 billion visitor economy, and this State does it better than anyone.

That’s why LIV at Grange was named the World’s Best Golf Event for 2023.

But there is one glaring omission from our glittering events calendar and that is a show stopping horse race that attracts the best jockeys, trainers and horses from around the country.

We are the only mainland State not to be playing in this space.

There is a deal to be done to make this happen. It’s a deal around taxation equality with a long list of winners: regional tourism, wineries, SA racing, an improved State budget, and our pubs.

SA racing does not operate on a level taxation playing field.

Foreign-owned bookies, like Sportsbet and Ladbrokes, pay a tax rate less than our local TAB.

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The tax benefit offshore bookies enjoy assists them to bombard us with those endless betting adds, along with other marketing and sponsorship initiatives.

I have never understood why a punter on his phone at a pub backing a horse with a foreign owned bookie, pays less tax than his mate backing the same horse with our local TAB. Our hotels who rely on pub Tab revenue are missing out.

If foreign based multi-nationals are making a living from South Australians having a bet-they must contribute their fair share of tax.

We call upon our State Government to follow the lead of other jurisdictions and move to a more level taxation playing field.

That deal should include coercing TABCORP to put serious money into a headline grabbing race in our State-as they have done elsewhere.

The $16million TAB Everest which takes over Sydney each October is racing’s best example of what can be achieved.

A forced transition from gas to electricity in pubs could lead to the $40 schnitzel.

The Victorian and ACT Governments are removing gas from new connections.

That cost must be passed on.

Prepare for the $40 Schnitzel.

Now the Greens have announced South Australia should follow suit.

The Holy Trinity of any energy policy must be reliability, price and emissions.

We thank the Legislative Council for its swift response to head off that threat last month.

Energy policies must be based around technology and demand – not blinkered by ideology.

Why not run it at Balaklava paired with a Barossa Valley wine festival?

Only last week, it was reported the Adelaide City Council has the early extinction of gas high on its agenda.

Natural Gas is increasingly underpinning this country’s energy security.

Or we run the Coonawarra Cup in Mt Gambier to celebrate that famous wine region.

Energy policy must be established at State and Federal level, not rest with Local Government.

TAB has a unique ability to provide world-wide betting pools, bringing in unprecedented attention on our regions from Asia.

It is absurd to think one hotel would be operating under an energy policy completely different to the pub in the neighbouring Council area.

It needs to remain as Australia’s transitional energy source as we usher in the low carbon fuels of the future.

This is one tax increase the AHA can support because it is based around fairness and only affects a handful of multinational betting companies who make an undersized contribution to South Australia.

To this end we are comforted by the assurances from both our Premier and State Energy Minister Tom Koutsantonis on their view of our State’s future reliance for gas.

Our race can differentiate itself from other States by taking it off Broadway.

GAS

Over 95% of our commercial kitchens run on gas.

An obsession with the premature phasing out of gas in our kitchens is a worrying development.

The cost of retrofitting kitchens to electricity would be tens of thousands of dollars per hotel.

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Hotels are part of this journey.

We have embraced solar. We have brought in more efficient refrigeration and air conditioning to reduce our carbon footprint.

The AHA is working with Green Industries SA to deliver a world leading Sustainability Program to guide our hotels.

If gas is abruptly disconnected, it will become government’s responsibility to compensate venues as part of an orderly transition to an alternate energy source.

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ACKNOWLEDGMENTS The long-term face of the AHA, Ian Horne, retired in July.

One of the most formidable business figures in South Australia, Ian’s strong relationships with influential stakeholders allowed him to change policy direction in this State like few others could hope to from outside Parliament .

During his 31-year career, Ian was at the centre of some of this State’s most divisive debates. But it speaks volumes of the man that he departed with the full respect of both friends and adversaries.

“Peter became the first South Jay Weatherall, whilst Premier, Australian to be recognised for this noted: “Ian Horne is the best and most trustworthy political lobbyist in prestigious award.” this State”.

In recognition of Ian’s legacy, he has become the first non-publican to be awarded AHA Life membership.

Post AHA, Ian has not chosen the slow lane. He sits on a number of key Industry boards including Tourism Australia.

The transition to Anna Moeller as CEO has been seamless.

Anna is very much her own person, with a clear vision for how the Association can best represent our membership.

And any of our political friends thinking dealing with the AHA may become more comfortable, quickly discovered Anna can give as much grief as Ian did on his very best day!

Anna is blessed to have inherited an outstanding team who service our members with distinction.

The membership thanks each and every one of you for your dedication and commitment.

I am proud to lead the AHA State Council Industry leaders all who advance the cause of our members with passion, care and intellect.

Particular thanks to Senior Vice president Matt Binns, Vice President Luke Donaldson, and Secretary/ Treasurer Sam McInnes.

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For 16 years, Jayne Jeffries has chaired the AHA’s self-funded early intervention agency Gaming Care. Jayne transformed Gaming Care into a Nation- leading model for harm minimisation and staff training. Jayne retired from her position in October, and we thank her for her outstanding contribution.

To our corporate partners, you truly are industry friends and we thank you for your support.

Congratulations to the major category winners at this year’s Awards for Excellence: Mount Lofty House, The McLaren Vale Hotel and The Cremorne. In a coup for the Duxton Pub Group, the Cremorne was awarded Best Hotel in Australia at our National Awards

And a special congratulations to Peter Hurley. The Peter Burnett medal is as an AHA National award that recognises an individual who has served our industry with distinction in advocacy, operational and philanthropic work. Peter became the first South Australian to be recognised for this prestigious award.

MERRY XMAS! Ladies and gentlemen, thank you for the honour of your attendance today. Your invitation confirms your value to our Association.

We wish you and your families a safe and happy Christmas.

I am pleased to acknowledge three industry trailblazers.

Having previously heard from the Premier, it is now my pleasure to introduce to the stage the Leader of the Opposition David Speirs to respond.

Congratulations to Lisa Matthews and Loretta Wilmshurst, who were inducted into our Woman in Hotels Hall of Fame.

David Basheer, AHA|SA President

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Reason For Optimism

From the CEO ANNA MOELLER

A US president once said “the price of freedom is eternal vigilance” – and this rings true for our sector.

While we are going through a relatively settled period post COVID, there is no room for complacency.

As our President, David Basheer, says in his column (see previous pages), there are many issues we work on very publicly for the benefit of members. That is only part of the story. Behind the scenes, the AHA|SA works even harder on issues we want to keep out of the headlines.

However, as we enter the busy Christmas trading period, the current outlook is largely favourable.

We are approaching 2024 with an “opportunity mindset”.

Many venues are making a steady recovery from COVID – but State and Federal decision makers also need to remember that our industry suffered losses during that period and most operators are still playing “catch up”.

Another positive aspect to note is that the introduction of major events to the state is providing much needed sugar hits to industry. LIV

“Notwithstanding growing wages and full employment, cost of living is going up, inflationary pressures remain, and that has a pinch.”

Golf, Gather Round, Rugby and of course the Matildas added to pre-existing events such as the Fringe, Festival, WOMADelaide and the cricket.

This increased activity is wonderful for our food and beverage offering. It also strengthens our accommodation sector, which is particularly important for the CBD hotel scene that has seen significant development and increased available bed nights.

At the same time it has been pleasing to see that South Australians are continuing to visit the back yard they discovered during border closures. Regional accommodation and pubs, particularly those with a destination experience, are continuing to reap the rewards.

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Gaming has also experienced a strong rebound with a significant upgrade of the EGM fleet off the back of the introduction of ticket in ticket out and bank note acceptor technologies. We close out the year with gaming revenue plateauing at a new high.

I look forward to identifying and embracing new opportunities together with industry in 2024.

I know that this will not be without its challenges. Ongoing skills shortages, scarcity of accommodation and the cost of living being just some.

But we should be proud to be part of a state that is now seeing yearon-year growth, stimulation in reinvestment and venue sales and a renewed optimism throughout the industry.

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POLITICAL ADVOCACY During Covid, it sometimes felt as if we had been abandoned by our elected politicians.

Both government and the opposition have been sending the clear message that they understand the importance of hotels and hospitality to the success of South Australia.

Evidence of that was swift parliamentary action to shut the door on a Greens attempt to stop new gas connections in SA. At the recent President’s Christmas Lunch, the Premier told attendees that one of the contributors to State growth is “undoubtably” hotels.

“The hospitality sector, the tourism sector more broadly, has really punched the lights out.”

He added: “Our challenge in the government is to make sure we’ve got the people to do the work.

“Which is why so much emphasis is going on skills, education and training – something I know also matters to this industry.”

“It would also be naive if not reckless of me, not to acknowledge the fact that there are some people in the community doing it tough.

“Notwithstanding growing wages and full employment, cost of living is going up, inflationary pressures remain, and that has a pinch.

“And that is really where the work that you undertake is so bloody important.

“Pubs have always been a bit of an institution in that they are a glue that keep people together. They are a home for affordable, safe interaction amongst individuals wanting to engage with one another - communicate with each other. Not through a social media platform but over a drink or a nice meal.

“And they are exceptionally accessible to families.

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Watch Video  “… there is new wealth and new opportunity for our State and you are very much a lifeblood of it”. institutions. And that’s why this is an industry that we are so glad as a government to partner with, actively engage with through the AHA. “It’s a relationship that we thoroughly enjoy and one that we hope continues for many, many years to come. “… there is new wealth and new opportunity for our State and you are very much a lifeblood of it”.

We look forward to seeing those words continue to be reflected in the actions of government, the opposition and politicians of all persausions.

CONDOLENCES I took the opportunity at the President’s Lunch to convey our members’ sincere condolences to the Commissioner of Police, Grant Stevens.

Grant was so readily available and prepared to work with, rather than against, our industry during the darkest hours of Covid. He was

empathetic and he treated us as people and understood our pain.

Now we feel his pain following the loss of his son, Charlie. Our heart goes out to Grant, his wife Emma and their children. We grieve with you.

THANK YOU In closing, thank you for your ongoing membership. Our members are our greatest strength and I acknowledge the investment that each of you make every year.

Our unity is our strength.

As we embark on this new year, on behalf of AHA|SA I would like to take this opportunity to wish you, your families and staff a Merry Christmas and safe and prosperous New Year.

Anna Moeller, AHA|SA CEO

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A H A | S A

N A T I O N A L

A W A R D S

SA Hotels Shine On National Stage South Australian hotels reigned supreme at the AHA National Awards for Excellence in late November.

The night’s most sought-after award, the Overall Hotel of the Year – Metropolitan, was awarded to the Cremorne Hotel, Unley.

Other SA wins on the night were: • Best Bar Presentation & Service – Metropolitan: Cremorne Hotel • Best Gaming Venue – Metropolitan: Cross Keys Hotel • Best Restaurant – Metropolitan: The Brompton • Best Meeting and Events Venue: Adelaide Oval • Best Entertainment Venue: Governor Hindmarsh Hotel • All Abilities Hotel - General Division: Duke of Brunswick Hotel • Best Wagering Venue: V Hotel, Virginia.

AHA National President David Canny said the national awards are a high-level clash between venues which have won top awards in their home states and territories this year.

“These finalists prove nothing compares to the atmosphere, the noise and the sheer joy of being out in a lively pub full of good people, good food and great drinks,” he said.

“But our hotels are so much more.

They are a part of our social fabric, a constant in a world of change and

a real-world place for connection in increasingly online-focused and isolated communities.

“Our industry and its hard-working people have never been more and appreciated by the communities we serve and we all should be proud of that.

“My congratulations to all finalists, and particularly the winners.”

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More than 650 VIPs and industry guests gathered at the famous Adelaide Oval for the annual awards, with a dress code of ‘wear your whites’ to suit the unique venue.

A highlight of the evening was the induction of industry legends, the Farquhar brothers from The Caxton Hotel in Queensland, into the prestigious Diageo Johnnie Walker Hall of Fame.

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Full List of 2023 Winners Excellence in Service - General Division: Simon Buchanan, Bentspoke Brewing, Canberra, ACT Excellence in Service – Accommodation Division: Rob Weeden, The Fullerton Hotel, Sydney, NSW Excellence in Service – Accommodation Division: Katelyn Jones, Crown Hotels Melbourne, VIC Excellence in Service – Accommodation Division: Lynda Bailey, Mercure Belconnen Canberra, ACT Front of House Employee of the Year – General Division: Declan Coffey, Hanky Panky Lounge, Darwin, NT Front of House Employee of the Year- Accommodation Division: Toby Lier, Pullman Melbourne on the Park, VIC Chef of the Year – General Division: Fernando Sanchez, Opera Bar, Sydney, NSW Chef of the Year – Accommodation Division: Kelly Jackson, Crown Hotels Melbourne, VIC Hotel Industry Rising Star – Accommodation Division: Dyan Suaco, The Langham Sydney, NSW Hotel Industry Rising Star - General Division: Henry Wines, The Western Hotel, Ballarat, VIC Outstanding Achievement in Training: The Langham Melbourne, VIC Local Legend Award: Peter Appleby, The Grand Hotel Warrandyte, VIC Outstanding Community Service & Achievement: The Old Woolstore Apartment Hobart, TAS Excellence in Innovation, Sustainability and Energy Efficiency Practice: The Star Sydney, Pyrmont, NSW Best Tourism Initiative: Tasmanian Wild Seafood Adventures, TAS Back to Contents

Best Bar Presentation & Service – Regional: Luna, Canberra, ACT Best Bar Presentation & Service – Metropolitan: Cremorne Hotel, Unley, SA Draught Beer Quality Award: The Shortland Hotel, NSW Best Gaming Venue – Metropolitan: Cross Keys Hotel, Cavan, SA Best Gaming Venue – Regional: Grovedale Hotel, VIC Best Redeveloped Hotel – General Division: Portarlington Grand Hotel, VIC Best Redeveloped Hotel – Accommodation Division: InterContinental Sydney, NSW Best Restaurant – Metropolitan: The Brompton, SA Best Restaurant – Regional: Furneaux Restaurant, St Helens, TAS Best Restaurant – Accomm MidRange to Superior: The Wintergarden, Hydro Majestic Hotel Blue Mountains, NSW Best Restaurant – Accomm Deluxe: Altitude, Shangri-La Sydney, NSW Best Traditional Pub Accommodation: Oscars Hotel & Café Bar, Ballarat, VIC Best Deluxe Pub Accommodation: Watsons Bay Boutique Hotel, NSW Best Meeting and Events Venue: Adelaide Oval, SA Best Sporting Entertainment Venue: Burleigh Town Hotel, QLD

All Abilities Hotel – General Division: Duke of Brunswick Hotel, Adelaide, SA All Abilities Hotel – Accommodation Division: Crown Perth, Burswood, WA Best Family Dining: The Marsden Brewhouse, NSW Best Wagering Venue: V Hotel, Virginia, SA Best Marketed Hotel – General Division: Cataract on Paterson, Launceston, TAS Best Marketed Hotel – Accommodation Division: Oaks Cypress Lakes Resort, Pokolbin, NSW Best Bistro – Regional: Mountain View Hotel, Whitfield, VIC Best Bistro – Metro: Harbord Hotel, Freshwater, NSW Best Mid-Range Accommodation: DoubleTree by Hilton Melbourne, VIC Best Superior Accommodation: Mindil Beach Casino Resort, Darwin, NT Best Suite/Apartment Hotel: The Langham Gold Coast, QLD Best Lifestyle/Resort Style Accommodation: RACV Cape Schanck Resort, VIC Best Hotel Bar – Accommodation Division: Rooftop at QT Perth, WA Best Deluxe Accommodation: COMO The Treasury, Perth, WA

Best Luxury Accommodation: Spicers Sangoma Retreat, Bowen Best Entertainment Venue: Governor Mountain, NSW Hindmarsh Hotel, SA Best Hotel Group Operator: Best Entertainment Venue: Comiskey Group, QLD Sandstone Point Hotel, QLD – Overall Hotel of the Year – Regional: Hall of Fame Grovedale Hotel, VIC Best Outdoor/Non Enclosed Facility: Overall Hotel of the Year – Victoria Park Hotel, WA Metropolitan: Cremorne Hotel, Best Retail Liquor Outlet: Eatons Hill Unley, SA Hotel, QLD Overall Hotel of the Year Hall of Fame: The Farquhar Family, Accommodation Division: The The Caxton Hotel, QLD Langham Gold Coast, QLD W W W . A H A S A . A S N . A U

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A H A | S A

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A W A R D S

Best Gaming Venue – Metropolitan: Cross Keys Hotel.

Best Restaurant – Metropolitan: The Brompton.

Best Bar Presentation & Service – Metropolitan: Cremorne Hotel.

Best Meeting and Events Venue: Adelaide Oval.

Best Wagering Venue: V Hotel, Virginia.

All Abilities Hotel - General Division: Duke of Brunswick Hotel.

Best Entertainment Venue: Governor Hindmarsh Hotel.

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SCOTT’S SPOT

BY SCOT T VAUGHAN

Hello all and welcome to the final edition of Scott’s Spot for 2023.

HOTEL INDUSTRY AWARDS FOR EXCELLENCE

REGIONAL MEETINGS

Halloween was the night where record numbers attended the gala awards event at the Entertainment Centre.

There have been a number of regionals since the August edition. held in September, there were two regionals held with the first at the Victoria Hotel in Port MacDonnell followed by the Exchange Hotel  in Gawler.

Moving into October the Kent Town Hotel hosted the Metro Regional, followed by the Ardrossan Hotel  hosting the Yorke Peninsula meeting.

To cap off 2023, The Port Lincoln hosted the Eyre Peninsula regional to draw a final curtain over what was a big year.

Thanks to all members and corporate partners for their attendance and support and looking onwards and upwards to 2024.

Congratulations to all the nominees and award winners with 2022 recently run and won. A special mention must go to Mount Lofty House  - Accommodation, McLaren Vale Hotel  - Country and the Cremorne Hotel  - Metropolitan for winning the best overall hotel in each of their categories.

Enjoy a couple of stories that were sent anonymously to me from a couple of my spies!

Who said Treasurers don’t have a sense of humour. Speaking at the AHA|SA awards night, Treasurer Stephen Mulligan told the audience he had been selected to represent Premier Peter Malinauskas, who had fallen ill.

When he said “… it’s no mean feat being Peter’s body double”, I think many in the 920-strong crowd were picturing the famous photo of a gym-buffed “Mala” , bare-chested in a swimming pool during the State election.

It flips the old advice that nervous speakers can employ the relaxation technique of imagining their audience in the nude!

Still on our fun-loving Treasurer, how good was his major events joke?

He was speaking about the Adelaide 500, Gather Round and other major events.

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If you have any entertaining stories and photos to share, please email them to svaughan@ahasa.asn.au .

“And just this week we learnt that South Australia was host to the best golfing event in the world.

I’m talking, of course, about the Coopers Golf Day this week … nah, the LIV Golf Festival which was held in April of this year.”

Still on the awards night, the disco ball centrepieces took many people for a trip down memory lane. The fact that they have been repurposed from previous table features and put together by GoGo Events made them even more special.

Later on the dancing started and Hot Dub Time Machine was such a smash hit that the dance floor was overflowing. The one thing I would like to see next year is if organiser Lucy Randall could organise a giant disco ball above the dance floor to make the dream complete.

polished head poking in from the side.

Do you recognise the mysterious photobomber (below)?

Trevor Evans and Brad Perks sharing stories on how to catch Ardrossan crabs.

PLEASE ENJOY PHOTOS TAKEN OVER THE LAST COUPLE OF MONTHS.

Congrats to the team at the Elephant British pub  on their award for winning the Best Draught Beer Quality.

There was great excitement when the Meat Tray Raffle was about to be announced. We were all glammed up but it brought a touch of ‘Friday night front bar’ to the event.

I’m sure there were publicans thinking it would be a good addition to their promotional larder.

Lovely to meet Gulshan and Santosh posing with Katherine Taylor at 105 on the Park in Bordertown

And I had to laugh when one of the winners was announced as EOS. I’m not sure they do meat and chook raffles in that very fine establishment.

One of the most commented on images of the night was the image of Renee from the Penneshaw Pub that was projected onto the superscreens above the stage.

There was a mysterious, highly Back to Contents

The Terrace at the Windmill in Prospect.

The striking Stamford Grand  that hosted the Golden Chain conference in October with the inaugural CEO of Accommodation Australia, Michael Johnson presenting.

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Beautiful views at the Clare Country Club .

The Hotel Arno and Coffin Bay Hotel  crew watching on intently while Fricky makes an impromptu speech in Port Lincoln.

Welcome, Darren Chan new Publican at the Commercial in Cowell.

John striking a nice pose at the Robin Hood in Strathalbyn

Brenton cooking up the traditional Wednesday night spit at the Franklin Harbour in Cowell.

Loved catching up with Jade Flavell at The Wheaty.

Congrats on winning the national champion small brewery award again while continually campaigning for and promoting the live music venues here in SA.

“This is always an important event in the annual calendar here in South Australia … it very much fires the starting gun on Christmasorientated events,” he said.

The Premier had to leave the lunch early to get to a National Cabinet, while many at the lunch retired to The Strathmore for a quiet beverage – including some of his parliamentary colleagues doing the hard yards on his behalf!

Mel Cooper

We like to think of the AHA|SA as leaders and that was backed up by the Premier when he spoke at the President’s Lunch.

Our CEO, Anna Moeller, used the lunch to compliment fifthgeneration family member, Melanie Cooper, on her appointment as the Chair of Australia’s largest independent family-owned brewery, Coopers.

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Guess who hamming it up in Port Lincoln

Mel becomes the first female Chair of Coopers Brewery in its 161-year history and takes over from Glenn Cooper who is stepping down in December after nearly 22 years in the position. At the same time, Andrew Cooper will be appointed to the Board – the first sixth-generation family member to become a Director of the company.

The comments Mel made at the time, reflect what Anna says in her column in this issue of Hotel SA: “Our industry faces opportunities and challenges. I hold a positive outlook and look forward to working closely with my fellow Directors and senior leadership team along this journey,” said Mel. Back to Contents

B R A N D

Loyal local Fassina supports “Buy SA. For SA”

S A

media platforms. Those assets include window decals, wobblers and shelf stripping.

Elise has no doubt the campaign is the perfect fit for their business and encourages other local businesses to get on board. “Customers really respond to the tagline ‘it feels good to buy local’’. It resonates for them.” she said.

Fassina liquor stores look forward to celebrating their 50th anniversary in 2025.

“We’ve always worked with local small and medium businesses, building long-term relationships. It‘s one of the key elements of our success and longevity. “We love collaborating with and promoting wonderful SA wineries, distilleries and breweries.

“We pride ourselves on having a huge and expertly curated range of South Australian wines, beers and spirits”.

“We have a passion for authentic products connected to local people, not like the own brand & private labels you find in other stores.”

The Brand SA campaign is expected to run until at least April, 2024.

For veteran South Australian liquor retailer Fassina, embracing Brand SA’s latest campaign supporting local businesses and producers was a ‘no-brainer’.

“It aligns perfectly with our values of supporting local ,” said Elise Fassina, the company’s Marketing and Business Development Manager.

Launched in August, 2023, the campaign plays on the fierce parochialism of South Australians by encouraging consumers to look for the State Brand and “Buy SA. For SA.” Elise said setting up the branding in store was simple and the signage looks great in the Fassina stores.

“You reach out through the Brand SA website. They can send a variety of point-of-sale options that suit different businesses and they all look really smart.”

Brand SA and the AHA|SA encourages all local businesses to promote the “Buy SA. For SA.” message to support local businesses and help the state they love thrive.

They can do that either at hotel level, by reminding consumers they are locally owned or at product level, via the promotion of South Australian brands and products.

“When people are given the option, they tend to choose South Australian products,” Elise said.

“It’s hard to go past SA products! “ “There are some big brands that everyone knows are South Australian like Coopers, but the craft brands like Big Shed Brewery deserve to be highlighted and have that recognition as well.

“It’s about lifting up those small and medium local business that people might not be aware are local and once they do, they can choose to buy them and support regularly.”

A selection of point-of-sale material, designed to help consumers identify local products, is available from the Brand South Australia team.

If your business isn’t already registered to use the State Brand, apply today. It’s free and using the State Brand will help your business leverage the benefits of the campaign.

And campaign artwork and assets are available for download from the Brand South Australia website to help amplify the message across marketing and social

Contact the Brand South Australia  team for further information or to register your interest in new point of sale items such as coasters and bottle neck tags.

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REGIONAL MEETINGS It was our final regional event for 2023 on 21 November in the Eyre Peninsula at the Port Lincoln Hotel .

It was a fantastic way to wrap up a busy year! Thanks to all our members and corporate partners who support these events.

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2 0 2 3

Almost 400 guests including South Australian Business leaders, State and Federal politicians and key stakeholders attended the end-of-year President's Christmas lunch on Tuesday 5 December at the Adelaide Convention Centre . The lunch was a prime opportunity for AHA|SA President David Basheer to summarise the key challenges and opportunities facing the hotel industry.

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A H A | S A

P R E S I D E N T " S

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2 0 2 3

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W O M E N

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Women

It was a wonderful afternoon on 15 November with 150 in attendance at The Griffins Hotel for the annual Women in Hotels Christmas fundraiser for Junction Australia. The raffle raised $3k to purchase items to support vulnerable women in the community and there was a wonderful collection of goods provided by guests. Thank you to all who attended and corporate partners who donated a huge list of raffle items.

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Peter Hurley AO Awarded Burnett Medal

Former AHA|SA President, Peter Hurley, has become the first South Australian to receive the national AHA’s highest honour, the Peter Burnett Medal.

The medal recognises an individual who has served the hotel industry with distinction in advocacy, operational and philanthropic work.

Peter served on the AHA|SA State Council for 39 years and was State President for a record 24 years.

He also served two terms as National President.

Congratulations Peter J. Hurley AO upon being awarded the Peter Burnett Medal from the A.H.A – a fitting tribute.

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P: 8373 3010 | porterandco.com.au 28 | Hotel SA | W W W . A H A S A . A S N . A U

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“The one time school teacher is a self-made man, who worked his way to the top - after starting out with a small country pub, the Wudinna Hotel in 1975.”

Announcing the award, SA President David Basheer described Peter as a “forthright and visionary leader who travelled a parallel national AHA journey with Peter Burnett, becoming great mates along with way”.

“The one time school teacher is a self- made man, who worked his way to the top – after starting out with a small country pub, the Wudinna Hotel in 1975.

“Today, his family’s 11 hotels are amongst South Australia’s most iconic venues. The family also owns the Ivory Tavern in Tweed Heads.”

Reflecting on the honour, Peter paid tribute to Peter Burnett AM, who he described as “a very respected and much missed colleague”.

He was also shocked to learn that he was this year’s recipient.

“A few lines in, it became obvious that David (Basheer) was talking of me,” he said.

“The intro would have been much longer if he had included my mistakes and stuff ups. I was overwhelmed.

“I think it bodes well for the culture of the National AHA that they choose to acknowledge the past service of a former office holder, who has long since transitioned to feather duster status.”

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NOTABLE BAT TLES During his introduction, David highlighted several high stakes negotiations that Peter led, one being the introduction of GST. “The Howard government was not often caught with their legislative pants down,” recalled Peter.

“However, the Opposition decided to exploit the falsehood of the Prime Minister’s assurance that the price of a beer would not increase as a result of the introduction of the GST. “Mr Howard had been poorly advised by those who didn’t realize the GST added to the higher margin on premise would increase the price. Around $20m had been collected by the time the Senate blocked the approval.

“The government was in a bind.

“It was our suggestion to create a differential excise rate for draught beer that enabled them to get the legislation through. That differential has saved beer drinkers 10 cents a schooner for the last 23 years.

“It’s a great shame that the government created the Foundation for Alcohol Research & Education (FARE) with the money they had wrongly collected. FARE have been a huge pain in the side of the industry from that day on.”

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B P U R B N L IE CT AT N M PE RD OA FL I LA EW A R D

“With the help of other AHA State branches, most notably NSW, our impressively funded campaign was so effective Xenophon failed to even win his own seat, and Peter had eradicated our industry’s greatest political threat.”

“It also fell to me to present to Treasurer Costello the news that he would have to amend the legislated cut in time for the GST. The bureaucrats obviously had no idea that the night time economy does not roll its day at midnight and therefore the GST could not cut in at midnight on June 30th.

commitment deal threatened our very existence,” he said.

“The last thing Mr Costello wanted to do was to have to re-open and amend the legislation. I convinced him over the lunch table that it was essential.”

“However, on that occasion it became evident that to ‘do the deal’ would have been an unmitigated disaster.

FIGHTING GILLARD - WILKIE The Medal was presented at a special lunch in November.

David regaled the audience with several other battles that Peter fought on behalf of the hotel industry.

“Peter was again National President between 2010 and 2012 when the Gillard-Wilkie mandatory pre-

“Strongly supported by (AHA NSW CEO) John Whelan, Peter found himself navigating a compromise with Federal Ministers, factional powerbrokers and various stakeholders.

“Instead, our team launched a strategically brilliant nationwide campaign and fortunately, that potentially ugly legislation never even made it to a Parliamentary vote.”

NICK XENOPHON David also highlighted how Peter “changed the course of political history at the 2018 South Australian election”, describing it as his “farewell gift to the Industry”.

“Congratulations Peter Hurley on receiving the Peter Burnett Medal for your significant contribution to the hotel industry” Studio Nine Architects

On behalf of the Directors of Ron Goodall Refrigeration, Gary and Craig Goodall, it is our great honour to extend our heartfelt congratulations to Peter Hurley AO for being awarded the prestigious Peter Burnett AM Medal – the first South Australian to receive this esteemed recognition.

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studionine.net.au sales@goodallrefrigeration.com.au Lisa with brothers Scott and Ward, grandparents Dossie and Seymour, and father Tony at the Feathers Hotel in 1988.

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AHA having plenty of money in it’s account, and our members being left with none in theirs’.

“With the help of other AHA State branches, most notably NSW, our impressively funded campaign was so effective Xenophon failed to even win his own seat, and Peter had eradicated our industry’s greatest political threat.”

PHILANTHROPY AND FAMILY

“Early polling had Nick Xenophon as preferred South Australian Premier. That’s right … a ‘No Pokies’ Premier!

“Peter and then CEO Ian Horne both displayed enormous courage to put their heads up above the trenches and take on such a powerful force, knowing the inevitable public and media flack that would come their way.

“There was a collective shudder when we learnt of the cost of running a fully effective campaign to defeat the populist anti-industry crusader. But Peter Hurley, in one sentence, changed the course of that entire election.

“He stated, ‘There is no point at the end of this in the

Peter Hurley’s community and philanthropic work continues to leave an enduring legacy. In 1996, he created Hotel Care which over the years has donated $18 million in grants to community organisations, charities and sporting clubs.

Deservedly, Peter was recognised as an of Officer of the Order of Australia in the 2016 Queen’s Birthdays Honours.

“At a personal level, Jenny has been a formidable strength in her own right and backed Peter all the way,” said David.

“They can be justifiably proud of the roles Nick, Samantha and Anna all play within our industry. Let me assure you, the apple does not fall far from the tree.

“Peter has made a substantial lifelong contribution to the AHA and our industry is the better for it.”

H O S P I TA L I T Y J O I N E RY & F U R N I T U R E S P E C I A L I ST S Workspace Commercial furniture congratulates Peter Hurley on being awarded the Peter Burnett Medal, one of the highest honours in the Australian hotel industry. We are proud of the long standing and continuing relationship with the Hurley Hotel Group, providing our expertise through the design, manufacture and supply of hospitality joinery & furniture solutions.

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H O T E L

R O Y A L

Inside Hotel Royal’s $8m Renovation DION HAYMAN

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P H EO AT KE L S ER AO SY O A N L

The Hotel Royal on Henley Beach Road has been completely reinvented, with a modern wraparound balcony now a stunning new feature that is attracting attention on the busy arterial road.

He and Samantha had previously spent nearly two years in Tweed Heads running the family-owned Ivory Waterside Tavern and Marina, as it too underwent a dramatic makeover.

But along the way, the project has had to overcome blocking moves by historians, major unplanned earthworks and rising inflation.

But it’s the Royal which he now looks upon with enormous pride and satisfaction.

The distinctively art deco pub holds a special place in the Hurley Hotel Group; it was the first city venue bought by Peter and Jenny Hurley.

WHAT TO EXPECT

The $8 million renovation also has a family feel to it, as it was overseen by Peter and Jenny’s son-in-law, Scott Oakley, who is married to Samantha Hurley.

Like many major projects, it’s had its fair share of trials and tribulations, taking 21 months to complete.

Work began on the bottle shop and the new dual-level ‘Back Pocket’ sports bar before ramping up to stage two of the project which encompassed the main bar and restaurant, gaming room and function room.

“The front bar was on the other side of the drive through, away from the rest of the hotel,” Scott explained.

”Hopefully that’s the last time I see a tradie at the pub for the next five years,” quipped the affable Oakley.

“So we wanted to expand our bottle shop and then also get all our food and beverage on the same side to make it a lot easier to operate.

But he’ll soon encounter another.

“Also, the pub faces the wrong way for the afternoon sun.

Scott has spent much of his time overseeing renovations at the Marion and Arkaba Hotels.

“We wanted to give it a lot more space that captures the afternoon sun so we built the north-facing courtyard to bring in a lot more natural light.

He is also involved in the build of the new Panorama Hotel, which will replace the Tonsley after its compulsory acquisition for the South Road project.

“The pub now feels a lot brighter.

Pascale Construction is proud to be associated with Hurley Hotel Group as construction partner for the iconic Hotel Royal redevelopment and congratulate the group for their outstanding commitment to excellence and remarkable industry achievements.

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Congratulations to the Hurley Hotel Group on completion of the Hotel Royal and to Peter Hurley on being awarded the Peter Burnett Medal

Hotel Royal S2 Architects Photo: Lisa Dimitri Gallery

Architects and interior designers specialising in tourism, accommodation and hospitality 34 | Hotel SA | W W W . A H A S A . A S N . A U

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H O T E L

“I was trying to get the balance right of it still feeling like an outdoor space but making it one that can be used all year round so when it does rain, we can keep the rain out and turn on the gas heating.”

“And we wanted to make the function room bigger.

“We used to have a manager’s flat and some short-term accommodation like a lot of hotels have with a lot of walls up there. So we’ve knocked all those walls out and the rooms have become much larger.”

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SHOWSTOPPERS When asked to nominate the Royal’s new showpiece, Oakley finds himself torn.

He’s a big fan of the new courtyard, complete with retractable roof to ensure its all-year, all-weather functionality, accessible from the new main bar via resplendent bifold doors.

“We haven’t really had a nice outdoor space at the venue before,” Oakley said.

“It’s just a sensational area and I’m really proud of how it looks and I think customers will love it.

“We always talk about having outdoor spaces that are 365-days-a-year spaces.

“I was trying to get the balance right of it still feeling like an outdoor space but making it one that can be used all year round so when it does rain, we can keep the rain out and turn on the gas heating.

“But on the nice days, we can open the roof up and make it feel like a real outdoor space.

“The Alma’s got a retractable roof and that has been quite successful.”

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“The balcony gets a lot of exposure and it makes the pub really pop. We’ve put the lights on at night and the pub just looks fantastic from the road.”

LOFT AREA But Scott Oakley also loves the ‘Torrensville Loft’, the Royal’s stunning upstairs function room upgrade with show-stopping wrap-around balcony that lights up Henley Beach Road.

The balcony provides the room with dual functionality as well as giving the heritage-listed Royal the eyecatching facelift the Hurleys were seeking – the two primary motivations for the entire project.

“Henley Beach Road is obviously a very high traffic road.

The room boasts a private bar and caters for up to 140 people standing or 80 seated.

“The balcony gets a lot of exposure and it makes the pub really pop.

While not a public space, it will be used for events and conferences as well as private functions.

“We’ve put the lights on at night and the pub just looks fantastic from the road.

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“We’re getting a lot more people commenting about how the pub looks and it definitely stands out more, which is what we wanted from the renovations.”

HERITAGE CONCERNS Some historians voiced concerns about the effect the upgrade would have on the hotel’s art deco appearance.

However, the art deco look wasn’t added until the 1930s and the pub has undergone several renovations since then.

Council saw merit in the new development and ultimately decided that the Hurley Group had “satisfactorily demonstrated that the proposal will not detract from the heritage value of the building”.

Now, not only does the completed project retain the art deco facade, the styling on the new balcony introduces new art deco inspiration.

“We wanted to keep the heritage of the pub because it’s something that we’re really proud of,” Scott said.

“We tried really hard – and successfully I think – to still complement the original build of the hotel.

“Everything we’ve done, we tried to keep that art deco feel inside and outside and I think we did that really well.”

Congratulations to The Hurley Group on the fabulous refurbishment of The Hotel Royal

&

Congratulations to Peter Hurley on being awarded the Peter Burnett Medal by AHA Australia

Four Seasons Fresh thanks the Hurley Group for its commitment to South Australian businesses and particularly the confidence shown in our business.

We look forward to many years of service.

www.fourseasonsfresh.com.au

38 | Hotel SA | W W W . A H A S A . A S N . A U

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H O T E L

R O Y A L

“Everything we’ve done, we tried to keep that art deco feel inside and outside and I think we did that really well.”

ADELAIDE CROWS The timing of the renovations couldn’t be better, with the imminent move of the Adelaide Crows to Thebarton Oval, an easy 10-15 minute stroll or three-minute drive.

“We think Torrensville has been an up-and-coming suburb for a while now,” Scott said.

“With Thebby Oval going ahead as well, I think that side of the city is really going to start to hit its straps in the next two or three years.

“With more people coming to the area, the new-look Royal will give them somewhere great to go.”

McLeay Carpets is a fourth generation South Australian family owned and operated business specialising in carpet, vinyl, floating and direct stick timber and laminate flooring.

We also have a comprehensive range of curtains, blinds, shutters, and awnings.

With McLeay’s expertise to draw on, you can be 100% confident that we will provide an extensive range of products and a smooth and hassle-free process from beginning to end.

With over 100 years of trade we have developed a reputation for outstanding customer service at the best price.

Showroom: 243 Glen Osmond Road, Frewville 5063 | Ph: 8379 79 71 Bulkstore: 594 Regency Road, Broadview 5083 | Ph: 8346 49 99

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Ph: 8346 49 99 | W: mcleaycarpets.com.au

W W W . A H A S A . A S N . A U

| Hotel SA | 39

H A H O T A E | SL A R AO W Y A R L D S

“Like a lot of our pubs, we’ve got a Yoder smoker which we’re really proud of and use with a lot of our meats."

NEW MENU Book a table at the Royal and you'll discover a beefed up kitchen too.

“Like a lot of our pubs, we’ve got a Yoder smoker which we’re really proud of and use with a lot of our meats.

“We’re angling towards a shared experience with people.

“There are some great shared lamb and steak dishes.”

A new-look cocktail list offers both classic and contemporary options, including an 1800 Pina Colada, Garden Gin Sour and Jalapeño Margarita.

THE HOTEL ROYAL

G R E AT H O S P I TA L I T Y S PA C E S created by

Legends of the Hospitality Industry Congratulations Peter, Jenny and the whole Hurley Group for delivering yet again for your local patrons.

We hope you enjoy the views from the balconies!

Specialising in Commercial & Contract Furniture Congratulations to Peter Hurley being awarded the Peter Burnett Medal.

Fantastic achievement!

Paul Pivato

P I V AT O S UPHOLSTERY

40 | Hotel SA | W W W . A H A S A . A S N . A U

T: 0412 067 652

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H O T E L

R O Y A L

Live music in the courtyard adds yet another dimension to the pub’s offerings.

It’s completion has allowed Scott to take a short breather before being thrust into the Hurleys’ next project.

He reflects that learning to be more patient, and trading through the chaos are both keys to a successful pub renovation.

“I think that’s my main skillset – to try to keep the pub running to the best it can be while the renovations are happening.

“We’ve had to shut certain areas at times but we have been open in some capacity the whole way through.

“It was really important to not lose contact with our customer base so loyal customers still have somewhere to go.

“It’s also good to keep our full-time and long serving staff employed and engaged.

“If you lose your staff, it’s very, very hard to reopen with all new staff and no experience.

“It’s important to keep them working so you’ve got a good team when you reopen the doors.”

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W W W . A H A S A . A S N . A U

| Hotel SA | 41

H O T E L

R O Y A L

An understanding wife is important too.

Especially when she is finance director of the Hurley Hotel Group.

That rings even truer when the budget had to be increased due to major stormwater issues in the car park and the cost of steel for the balcony.

“She understands that sometimes you get the forecast wrong,” he smiled.

“It does make invoice approval interesting at times when I say how much I want to spend on things.

“As long as the end result is good and I can make sure that trade increases in line with the amount I’ve spent, all’s well that ends well I suppose.

“It’s just putting pressure on myself.”

But the born salesman has no fears he will meet that challenge.

“Excellent food, excellent space and excellent service is what we really pride our pubs on.

“If you get all those things right, people will come.

“If they come through the doors and enjoy their time, they’ll keep coming back and tell their friends.

“If you lose your staff, it’s very, very hard to reopen with all new staff and no experience."

“Samantha and I learned that lesson at the Ivory.

“We found that if we get our house in order and make sure that when people come in they have the best possible experience, that is the easiest thing that we can control and the best way to grow the business.”

The pace of life in hospitality never slows.

And with a burgeoning family following the recent arrival of third son Harry, Scott sometimes longs for a quieter day, pouring frothies at the front bar, rather than the pandemonium he navigates as the Hurley Hotel Group’s ‘rector of refurbishment’.

“It is definitely the pigeon hole that I find myself in.

Design, Consult, Project Manage of all aspects of commercial air-conditioning and ventilation.

Installation and Service of Mechanical Services including: • • • •

Airconditioning Refrigeration Kitchen canopies Exhaust and Supply air systems

Our team of over 30 employees are highly skilled and knowledgeable!

Servicing South Australian pubs from Victor Harbour to Pt Pirie!

P: 08 7182 1249 | admin@acerair.com.au | www.acerair.com.au 42 | Hotel SA | W W W . A H A S A . A S N . A U

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H O T E L

R O Y A L

TORMAX South Australia is proudly working with the Hurley Hotel Group as strategic a partner in pedestrian safety and building security.

Our highly skilled staff members are able to assist you with the right a utomated solution for your doorway or access requirements. From automatic doors and gates to automated windows.

TORMAX South Australia supports you at all times with our 24 hour emergency support.

Call 08 8351 9868 to speak with our friendly staff.

www.tormax.com Back to Contents

W W W . A H A S A . A S N . A U

| Hotel SA | 43

H O T E L

R O Y A L

Producers and suppliers of quality seafood and catering lines to the Hospitality Industry.

Proud suppliers to the Hurley Group.

• South Australian family owned and operated • Fresh Seafood Processed daily in our HACCP approved facility

Midfield Food Services is proud to be a supply partner to the Hotel Royal.

Suppliers of quality meat products to the food service industry since 2004.

P 08 8368 5232 | E orders@midfood.com.au

44 | Hotel SA | W W W . A H A S A . A S N . A U

• Country and Interstate areas supplied through a network of refrigerated carriers • The most experienced and talented support staff in the industry

International Oyster & Seafoods “The Complete Package” 241 - 247 Franklin St, Adelaide, SA 5000 P: 8231 6441 E: sales@internationaloyster.com.au

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H O T E L

R O Y A L

“I love the busyness and the planning of it and the challenge of trying to balance it all."

“I love the busyness and the planning of it and the challenge of trying to balance it all.

“But I do have moments when I come home and I’m in my work gear and I’m covered in dust and I think, ‘gee, it would be nice to work in a pub that is open and only have to worry about serving the customers and the food being good and the beer being cold, that would be nice’.

“But I do love the challenge of a renovation and the planning of it and thinking about how the venue could run once it’s completed.”

Working in pubs is a role he was long destined for, having learned the ropes at both Lion and Treasury Wine Estates.

Initially, he completed a Bachelor’s Degree in Commerce at Swinburne University.

It was there, in Melbourne, he met one Samantha Hurley.

And the rest, as they say, is history.

We extend our heartfelt congratulations to Peter, Jenny, and the Entire Hurley Group, on the outstanding renovation of the Hotel Royal in Torrensville. It is with great pride that we acknowledge the successful completion of this first-class project, and we are honoured to have played a crucial role in ensuring the excellence of the hotel’s refrigeration systems.

We take immense pleasure in having installed brand new, high-quality refrigeration units in the bottle shop and keg room, outfitting the walk-in freezer and coolroom in the new kitchen area.

Established in 1961 by Gary and Craig’s father, Ron, Ron Goodall Refrigeration remains dedicated to supporting local establishments with our quality work and service.

Congratulations once again on this remarkable achievement.

We are confident that patrons will savour South Australia’s coldest beer in the new bars, thanks to the expertise and dedication of the Goodall brothers.

Contact Gary or Craig to discuss your commercial refrigeration needs today.

Gary: 0407 729 196 | Craig: 0418 829 631 | sales@goodallrefrigeration.com

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W W W . A H A S A . A S N . A U

| Hotel SA | 45

S P O N S O R

E D I T O R I A L

Hostplus introduces new investment options Hostplus has over 1.7 million members, each with unique goals when it comes to their super. While the majority of members invest in our award-winning Balanced (MySuper) option, we also offer other investment options to suit our members’ preferences.

Some members want to keep costs as low as possible.

Others want access to socially responsible investments.

Many just want the highest possible net investment returns for their super.

That’s why we’ve created these new options, providing your staff with an even greater range of choice.

WHAT ARE THE NEW INVESTMENT OPTIONS? We’ve added six new pre-mixed options, each designed to focus on one of these areas: net returns, low cost, or socially responsible investing.

The first new option is called High Growth. It invests in all growth assets. While it’s a higher-risk investment, its focus is on delivering the best net return over the long term. We’ve designed this option for members who have a medium to long-term investment time frame, and who are seeking the best net return possible.

46 | Hotel SA | W W W . A H A S A . A S N . A U

For members who would like to take less risk, we’ve developed the Defensive investment option. This option invests mainly in fixed interest and cash and focuses on delivering the best possible net return for its level of risk.

For those who like to minimise investment fees and costs, we have two new options. Indexed High Growth invests only in shares, and is therefore higher risk, while aiming for higher long-term returns. Indexed Defensive is a lower-risk option which invests predominately in defensive assets like fixed interest and cash.

Finally, we’ve also launched two new options that focus on socially responsible investing, known as ‘SRI’. Both options aim to reduce exposure to fossil fuels and some other sectors like tobacco production and gambling.

SRI – High Growth invests in growth assets and is higher risk, while our SRI – Defensive option invests in a portfolio with a strong bias to defensive assets such as fixed interest and cash.

These six new options add more choice to our existing range of pre-mixed investment options. Now your staff can choose the level of risk they’re comfortable with, and the investment style they prefer.

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These investment options have the ability to give your employees greater control of their super. They can invest in one option or spread their investment across multiple options. And they can switch into or out of these options at any time at no cost.

relevant Hostplus Product Disclosure Statement (PDS), available at hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at hostplus.com.au .

Anyone can invest in these options as long as they’re a Hostplus member! They just log in to their Hostplus Member Online account and select to manage their investments.

Net investment returns represent the rate of return on investments after investment-related fees, costs and taxes have been deducted. Other fees and costs may apply. Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund.

ADVICE FOR MEMBERS WHO NEED IT Best of all, your employees don’t have to make investment decisions on their own. Hostplus members have access to financial advice – online, over the phone and face to face. Members can call our dedicated Hostplus advice number on 1300 303 188 or visit hostplus.com.au/financial-planning  and one of our superannuation advisers can help them work out which investment option may be right for them. That’s a plus.

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your circumstances before acting on it. Please read the

Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members of Hostplus. Advice is provided by Hostplus financial planners who are Authorised Representatives of IFS. Fees may apply for personal financial advice; for further information about the cost of personal advice, you can speak with your Hostplus financial planner or visit our website www.hostplus.com.au. Information to help you decide whether you want to use personal financial advice services being offered is set out in the relevant IFS Financial Services Guide, a copy of which is available from your Hostplus financial planner. Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via the web-based product SuperAdviser.

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 68 657 495 890 198.

CHS: Your All-in-One Cleaning, Climate, and Electrical Hospitality Partner.

In the competitive world of hospitality, CHS stands out by ensuring venues operate at their peak.

CHS has grown to offer comprehensive refrigeration, air-conditioning, electrical, and cleaning services that keep hospitality businesses ahead of the curve. Their preventive maintenance schedules are designed to maintain seamless operations, essential for the safety and comfort of guests.

Hospitality managers looking for an edge turn to CHS for reliable facility services that reflect their commitment to quality. CHS is the silent force behind the scenes, enabling businesses to shine with outstanding environments. By choosing CHS, leading hospitality venues invest in excellence, ensuring their guests enjoy flawless experiences with every visit.

• Refrigeration

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Head Office: 18/67 O’Connell St North Adelaide 5006 SA

• Specialised Cleaning

• Maintenance

T: 1300 004 247 | M: 0411858845 | tom@chs.au | W: www.chs.au

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W W W . A H A S A . A S N . A U

| Hotel SA | 47

R B T

RBT: Ravo’s Bush Telegraph

BY IAN RAVENSCROFT

The re-emergence of normal life for hotel staff and owners from the Covid 2019 era has had a very cautious response from us all, and justifiably so. In a way this Covid health issue was a difficulty we reluctantly had to embrace. We had no option.

Once again, the AHA governing body provided a strong backbone to all in the industry, providing advice, updates and negotiating with governments which was appreciated by all. We had no serious health issue previously to compare with.

Regrettably we do still remain under arguably reduced duress, with Covid cases still hovering, and certainly we are not completely “out of the woods”. Reflecting in 10 years’ time, we will probably look back on this era and wonder “what the hell happened to us then” in a sour way!

Basically, we have been robbed of several years of normal life with still no real genuine end in sight.

Luckily the general professionalism of our industry has been forced to again remain united and resilient as a true guardian of our localised communities. The broader hotel industry remains the main hub and meeting place of so many people in our communities.

Apart from the Covid issue, the industry has also had to deal with the effect of the great River Murray flood this year, of which much hardship, and worry and expense has been incurred by all involved – a double whammy with Covid I guess. Stay strong everybody.

This year also witnessed the

departure of our great AHA servant Ian Horne, who was rightfully farewelled with much fanfare and tremendous accolades of thanks. What a stable influence he was to us all over many years.

Being an avid supporter of the Port Districts Football club – an Amateur league Division one club (Premiers in 2022 season) – I have been watching intently the pubs in the Port/ Semaphore /West Lakes area. A couple that stand out are the Semaphore Palais, The Monkey House, Largs Pier, The Semaphore, Birkenhead Tavern, which are all very popular hotels. Then close by, the professionally run Lakes Resort and of course the iconic Alberton Hotel, each of which you are always made to feel welcome in when walking through the doors.

Talking about hotel rumours though, (there are always plenty of them around), I did hear rumblings from someone that the Brien family may be considering retirement from the Alberton Hotel . So I went straight to the top!

Peter Brien discounted this vehemently stating “We have been here non-stop as a family for 83 consecutive years running the centre of the universe and are now making plans to add a further 17 years to bring up – in cricket parlance – the Century of ownership.”

So you have heard it direct from the RBT in this article - nothing has or will change at the Alberton Hotel.

You just have to discount rumours at times. Unfortunately, I can’t remember the guy who gave me that one.

Whilst on the Port, pubs that are benefitting from much housing development in that region include:

48 | Hotel SA | W W W . A H A S A . A S N . A U

The Port Admiral  was closed, has been redeveloped and now reopened again. Good to see.

The Lighthouse Hotel  has undergone a very expensive reno which I believe is very pleasing to the eye.

The Colac Hotel , owned previously by the Labor Party, but been closed for many years is apparently reopening again soon.

A very historic hotel and landmark in the Port area.

And finally, the British Hotel  near the Birkenhead Bridge is, I understand, to be incorporated in a motel style accommodation development very soon.

Things are happening at The Port!

Great to see!

I recently caught up with an old West Adelaide footballer and District cricket mate John Burkett, who has been in the old city pub the Earl of Aberdeen, now known as the Coopers Ale House, for over 15 years. He reports good bookings for pre-Christmas functions and trade generally. Nice to hear John.

I hope also that similarly, the pre-Christmas trade is strong throughout the AHA hotels in the city, suburbs and country areas of our state. You all certainly deserve that for the effort you put in each and every year.

I truly wish you all the very best with your families for a very Merry Christmas and a happy and positive trading period in the New Year ahead and beyond.

See you all next year! Here comes 2024.

Xmas cheers from the RBT. Back to Contents

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R E L A T I O N S

High Court rejects challenge to Public Holidays request OWEN WEBB - AHA | SA WORKPLACE RELATIONS MANAGER

In April this year the AHA|SA provided advice to members on a decision of a Full Court of the Federal Court of Australia (Construction, Forestry, Maritime, Mining and Energy Union v OS MCAP Pty Ltd [2023] FCAFC 51 (28 March 2023) (“Decision”)) regarding employer requests for employees to work on public holidays. The Full Court found that BHP’s labour hire division had contravened the Fair Work Act 2009 (Cth) (‘FW Act’) when it unreasonably required employees to work over the Christmas and Boxing Day public holidays.

The key issue of this Decision was that the employer had not complied with the requirement to request an employee to work on a public holiday per section 114(2) of the FW Act. The Full Court held that an employer must make a reasonable request for the employee to work on a public holiday and that the employee be provided an opportunity to make a choice to either accept or refuse the request.

BHP sought special leave to appeal the Full Court’s Decision in the High Court, but the special leave request was declined on 21 November 2023. This means that the Full Court ruling will continue to stand and will not be subject to challenge in the High Court.

So given that the Decision will not be challenged in the High Court, Back to Contents

what should members be doing to ensure they are compliant with the Federal Court ruling?

REQUESTING AN EMPLOYEE TO WORK A PUBLIC HOLIDAY Work on a public holiday is a common feature in the hospitality industry and is recognised through penalty rates and additional public holiday entitlements contained in the Hospitality Industry (General) Award 2020 (‘HIGA’).

Section 114(3) of the FW Act provides that an employee may refuse to work on a public holiday if the request to work was unreasonable or the employee’s refusal was reasonable. Importantly, this Decision does not remove an employer’s ability to require an employee to work on a public holiday if the request to work was reasonable, and the employee’s refusal was unreasonable.

Section 114(4) refers to what factors must be considered to determine whether a request, or a refusal of a request to work on a public holiday is reasonable. Such factors include: • The nature of the employer’s workplace including its operational requirements • The nature of the work performed by the employee • The employee’s personal circumstances, including family responsibilities

• Whether the employee could reasonably expect that the employer might request work on the public holiday • Whether the employee is entitled to receive overtime, penalty rates or other compensation for, or a level of remuneration that reflects expectations of, work on the public holiday • The type of employment of the employee • The amount of notice in advance of the public holiday given by the employer when making the request • The amount of notice in advance of the public holiday given by the employee when refusing the request •

Any other relevant matter

If an employer has reasonably requested an employee to work on a public holiday and the employee has responded by refusing the request, the employer can again refer to section 114(4) to assess if the employee’s refusal was reasonable.

REQUESTING AN EMPLOYEE TO WORK A PUBLIC HOLIDAY When requesting an employee to work a public holiday, members must ensure that their employees are provided with an opportunity to accept or refuse the request. The request to work on a public holiday has to be a question, not a direction.

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W O R K P L A C E

R E L A T I O N S

SUMMARY The key issue in the Full Court’s Decision was that the employer had not in the Court’s view complied with the requirement to request an employee to work on a public holiday per section 114(2) of the FW Act. The Full Court held that an employer must make a reasonable request for the employee to work on a public holiday and that the employee be provided an opportunity to make a choice to either accept or refuse the request.

Importantly, the decision does clarify that if an employer makes a reasonable request and the employee unreasonably refuses, the employer can still require the employee to work on the public holiday.

For example, • Providing a draft roster to employees and allowing employees to indicate if they would accept or refuse the shift, or • Making the request in the form of a question.

Hotels should also review existing employment contracts. It is recommended that employment contracts make it clear that the employee is entitled to be absent on public holidays, however due to the hospitality industry, it is likely that they will be requested to work. This will be useful to foreshadow any later request from the employer.

IF AN EMPLOYEE REFUSES TO WORK THE PUBLIC HOLIDAY Section 114(3) of the Act provides employees with the option to refuse the request to work on a public holiday, on reasonable grounds. If an employee refuses the request, members are encouraged to have discussions and negotiations with their employee about the refusal of the request.

If after those discussions and negotiations the employer determines their request for the

employee to work on the public holiday was reasonable and that the employee does not have reasonable grounds to refuse the request, the employer can require the employee to work the public holiday. This is consistent with the Federal Court’s Decision at paragraph 5: “Ultimately, after discussion or negotiation, the employer may require an employee to work on a public holiday if the request is reasonable and the employee’s refusal is unreasonable.”

CASUAL EMPLOYEES Section 15A of the Act provides that casual employees have the discretion whether or not to accept shifts that are offered to them, irrespective of whether it is a public holiday or just a standard day of the week. By virtue of the nature of casual employment, the employer cannot compel a casual employee to work any shift that the casual employee does not want to work.

However, the employer still has an obligation under section 114(2) to request that an employee work on a public holiday regardless of whether the employee is full-time, part-time or casual.

50 | Hotel SA | W W W . A H A S A . A S N . A U

A REMINDER FOR HOTELS TO ENSURE COMPLIANCE WITH NEW FOOD SAFETY STANDARD. Hotels are reminded that they need to ensure that they are compliant with Food Safety Standard 3.2.2A – Food Safety Management Tools (Standards 3.2.2A).

Standard 3.2.2A commenced on 8 December 2022 and it placed new obligations on food businesses in Australia that handle unpackaged, ready to eat, and potentially hazardous foods.

Under the Standard, Category one businesses such as hotels need to comply with three new food safety management tools which includes: • Food handler training; • The appointment of a certified food safety supervisor; and • Substantiation of critical food safety controls (evidence).

A 12 month transitional period was provided to ensure that businesses implement these new management tools before 8 December 2023.

Information and resources to assist members including a Food Safety Fundamentals Package are Back to Contents

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R E L A T I O N S

“Ultimately, after discussion or negotiation, the employer may require an employee to work on a public holiday if the request is reasonable and the employee’s refusal is unreasonable.” contained in the members only portal of the AHA|SA website under the Food Safety tab.

LIMITATIONS COMMENCE ON FIXED TERM CONTRACTS The Federal Government’s Fair Work Legislation Amendment (Secure Jobs, Better Pay) Act 2022 (Cth) introduced changes with respect to the use of fixed term contracts of employment.

From 6 December 2023 onwards an employer that engages an employee on a fixed term contract of employment, will need to: • Provide the employee with a Fair Work Fixed Term Contract

Information Statement. The Statement will be available to download off the Fair Work Ombudsman’s website from 6 December 2023. Employers will need to provide employees with the Fixed Term Contract Information Statement as well as the current Fair Work Information Statement.

even if the combined period is less than 2 years.

There are further limitations in relation to consecutive contracts.

There are also exceptions to these new fixed term contract limitations such as those working on government funded contracts, high income earners, temporary absences, traineeships and apprenticeships and where a modern award allows for multiple contract renewals.

• Ensure that they do not provide an employee (excluding casuals) with a fixed term contract that is for a period of greater than 2 years for the same role, including any extensions or renewals of contract. For further advice on fixed term contracts we recommend that • Ensure the fixed term contract members contact the AHA|SA cannot be extended or renewed workplace relations team. more than once for the same role,

Reach the decision makers in SA hotels by advertising in Hotel SA.

08 8233 9433

boylen.com.au Back to Contents

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| Hotel SA | 51

The AHA|SA wishes all Members and Corporate Partners a Merry Christmas, Happy New Year and a prosperous 2024.

52 | Hotel SA | W W W . A H A S A . A S N . A U

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GAMING CARE

GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling.  Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.  Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling.  Assisting licensees and hotel staff with their compliance obligations, and supporting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour.  Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.

Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.

For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.

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| Hotel SA | 53

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The Card Network 54 | Hotel SA | W W W . A H A S A . A S N . A U

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A H A | S A

A C C O U N TA N C Y S E R V I C E S

Bentleys SA 8372 7900 Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159 ARCHITECTS & INTERIOR DESIGNERS

Mister Lincoln 0402 777 326 Studio Nine Architects 8132 3999

COFFEE SUPPLIERS

H OT E L M A N AG E M E NT

Grinders Coffee 1300 476 377

H&L Australia Pty Ltd 1800 778 340

COMPUTER & IT SERVICES

H OT E L M A R K E T I N G

Boylen 8233 9433 Compnow 8133 8000

Digital Marketing AOK 1300 658 543

D E F I B R I L L AT O R S

Max Systems 8275 9700

I N F O R M AT I O N S Y S T E M S / S I T E P R E P

ART & FRAMING

Art Images Gallery 8363 0806

ENERGY & SOLAR SOLUTIONS

AT M S

Class A Energy Solutions 8391 4853 Power Maintenance Group 1300 700 500 Trans Tasman Energy 1300 118 834

AUDIO VISUAL

Big Screen Video 1300 244 727 Novatech Creative Event Technology 8352 0300 BACKGROUND MUSIC

Foxtel Music 1300 148 729 Moov Music 1300 139 913 Zoo Business Media 07 5587 7222

P A R T N E R S

McGees Property Hotel Brokers 8414 7800

Alsco 8346 1391

AED Authority 03 8710 8666 Alsco 8346 1391 St John 1300 78 5646

Banktech 0408 462 321 Cashzone 1300 305 600 Next Payments 1300 659 918

C O R P O R A T E

INSURANCE

Aon Risk Solutions 8301 1111

EQUIPMENT/SUPPLIES/HARDWARE

Bunnings Group 0435 630 660 Bunzl 08 8245 6222

KITCHEN & BAR EQUIPMENT

Bunnings Group 0435 630 660 Bunzl 08 8245 6222 Stoddart Food Service Equipment 0468 923 320 LOT T E R I E S

SA Lotteries 13 18 68

FA C I A L R E C O G N I T I O N T E C H N O L O G Y

COMS Systems 1800 324 918 Vix Vision 0400 310 326 FINANCIAL PLANNING

LEGAL SERVICES

Eckermann Lawyers 8235 3990 Piper Alderman Lawyers 8205 3318 Ryan & Co Solicitors 0421 595 815 Wallmans Lawyers 8235 3018

BANKING & FINANCE

Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159

Bank SA 0403 603 018 Perks Accountants & Wealth Advisers 08 8273 9300

FIRST AID

Alsco 1300 659 892 ORTC Clothing Co 0422 515 213

Alsco 8346 1391 St John 1300 360 455

Alsco 8346 1391

BEVERAGE GASES

FOOD SAFETY

Billsons 0451 531 580 BOC Limited 0424 647 568 Supagas 8252 7472

Think ST Solutions 0422 285 720

BEVERAGES

Accolade Wines 8392 2238 Australian Liquor Marketers 8405 7744 Big Shed Brewing Concern 8240 5037 Campari Group 02 9478 2727 Carlton & United Breweries 13 BEER (13 2337) Coca-Cola Europacific Partners 8416 9547 Coopers Brewery 8440 1800 CUB Premium Beverages 8416 7819 Diageo Australia 0401 120 872 Empire Liquor 8371 0088 Lion 8354 8888 Liquor Marketing Group 8416 7575 Oatley Fine Wine Merchants 1800 628 539 Options Craft Liquor Merchants 8346 9111 Pernod Ricard Australia 8208 2400 Samuel Smith & Son 8112 4200 Treasury Wine Estates 8301 5400

LINEN SERVICES MEDIA

FIVEaa 8419 1395 Foxtel 1300 138 898 Solstice Media 8224 1600

FOOD SERVICES

Bidfood 0427 099 558 Galipo Foods 8168 2000 PFD Foodservice 8114 2300 Thomas Foods 8162 8400

M I G R AT I O N

Migration Solutions 8210 9800 ONHOLD/MESSAGING

FURNISHINGS

1800 ON HOLD 8125 9370

Concept Collections 1300 269 800 Mister Lincoln 0402 777 326

PAY R O L L & H R R E S O U R C E S

Perks Accountants & Wealth Advisers 08 8273 9300 Tanda 1300 859 117 Winnall & Co. 8379 3159

GAMBLING SERVICES

GFR Pro 0408 186 540 The Lott 132 315 UBET 8354 7300

POS SYSTEMS

G A M I N G A N A LY S I S

Independant Gaming Analysis 8376 6966 Winnall & Co 8379 3159 G A M I N G F L O AT R E C O N C I L I AT I O N

GBay/Aruze Gaming 0424 700 888 GFR Pro 0408 186 540 G A M I N G L O YA LT Y GAMING MACHINE SERVICES

Ainsworth Game Technology 0409 171 616 Aristocrat Technologies Australia 8273 9900 Coms Systems 0409 283 066 GBay/Aruze Gaming 0424 700 888 IGT 8231 8430 Independant Gaming Analysis 8376 6966 Konami Australia Pty Ltd 0409 047 899 MAX 8275 9700 Light & Wonder 0400 002 229 Statewide Gaming 0448 076 144 GIFT CARDS

CLEANING & HYGIENE SUPPLIES

The Card Network 1300 375 346

Bunnings Group 0435 630 660 Bunzl 08 8245 6222

Bupa 1300 662 074 (#2146982)

P R O P E R T Y V A L U AT I O N S

R E TA I L L I Q U O R M A R K E T I N G

Bluize 1300 557 587

BOOKKEEPING

CASH HANDLING / TERMINALS

Bepoz 1300 023 769 Bluize 1300 557 587 H&L Australia Pty Ltd 1800 778 340 Knight Frank Valuations & Advisory 8233 5222

Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159 Banktech 0408 462 321 BK Electronics 0431 509 409 Cardtronics 03 9574 4878 Coms Systems 0408 462 321 Consillion 1800 500 994 GBay/Aruze Gaming 0424 700 888 Next Payments 1300 659 918

LINEN & UNIFORM SERVICES

Liquor Marketing Group 8416 7575 S I G N AG E & P R O M OT I O N A L IT E M S

The Banner Crew 8240 0242 S P O R T S & E N T E R TA I N M E N T M E D I A

Foxtel 1300 790 182 S TA F F T R A I N I N G & R E C R U I T M E N T

Adelaide Institute of Hospitality 8338 1492 Alliance College 1300 665 065 The Kingsmen 0410 416 655 Maxima 8340 7766 Perks Accountants & Wealth Advisers 08 8273 9300 St John 1300 360 455 S U P E R A N N U AT I O N

H E A LT H I N S U R A N C E

HostPlus 0418 327 607

C L E A N I N G C O M PA N I E S

H OT E L B R O K E R S

WEBSITES

A Cleaner World 0426 887 364

Langfords Hotel Brokers 0410 605 224

Boylen 8233 9433

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W W W . A H A S A . A S N . A U

| Hotel SA | 55

L I C E N S E E

NOVEMBER 2023

T R A N S F E R S

H OT E L

L O C AT I O N

E F F E C T I V E D AT E

NEW LICENSEE

Commercial Hotel

Cowell

06.11.23

SA Country Pubs Pty Ltd

Colonel Light Garden

Adelaide

09.11.23

South Australian Hotel Pty Ltd

King William Hotel (formerly Ambassadors Hotel)

Adelaide

14.11.23

Darren Paul Brown & Sotirios Albert Stoios

Edithburgh Hotel

Edithburgh

17.11.23

Ventureholics Pty Ltd

Pirie Social: The Venue (formerly The Fam Pirie)

Port Pirie

20.11.23

Hidden Events Pty Ltd

Sundowner Hotel Motel

Whyalla Norrie

27.11.23

Duxton Risdon Custodian Pty Ltd

O F F I C E

H O L D E R S

C O N TA C T

EXECUTIVE COUNCIL

OFFICE Level 4, 60 Hindmarsh Square, Adelaide SA 5000

DAVID BASHEER President MATTHEW BINNS Vice President LUKE DONALDSON Deputy Vice President

POSTAL PO Box 3092, Rundle Mall SA 5000 P (08) 8232 4525 P 1800 814 525 Toll Free F (08) 8232 4979 E information@ahasa.asn.au W www.ahasa.asn.au

A D M I N I S T R AT I O N

SAM McINNES Secretary Treasurer MATTHEW BRIEN Executive Council ANNA HURLEY Executive Council

ANDREW KEMP Executive Council MATT ROGERS Executive Council

COREY FARMER ELISE FASSINA JAMES FRANZON TONY FRANZON JOHN GIANNITTO TOM HANNAH

PETER JOHNSON JASON KELLY GUY MATTHEWS KAREN MILESI ANDREW PLUSH DARREN STEELE

COUNCIL BRAD BARREAU ANDREW BULLOCK SIMONE DOUGLAS TREVOR EVANS JASON FAHEY TRENT FAHEY

ANNA MOELLER CEO NATARSHA STEVENSON Chief of Staff ALISA WENZEL Financial Controller OWEN WEBB Workplace Relations, Liquor Licensing & Gaming GARY COPPOLA Legal and Advocacy SCOTT VAUGHAN Membership & Business Services

KATHERINE TAYLOR Accommodation Australia (SA) and Tourism Communications LUCY RANDALL Events & Partnerships DIDIER VOLLERIN Liquor & Gaming LIZ TURLEY Training Coordinator BELINDA RICHARD Executive Assistant

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Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.

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P U B L I S H E R 3/288 Glen Osmond Road, Fullarton SA 5063 P (08) 8233 9433 W www.boylen.com.au

TIM BOYLEN Managing Director tboylen@boylen.com.au

JAMIE RICHARDSON Advertising sales@boylen.com.au

PATRYCJA WHIPP Studio Manager/Graphic Designer

We design, build and host beautiful hotel websites that link with your third-party software. boylen.com.au 08 8233 9433

56 | Hotel SA | W W W . A H A S A . A S N . A U

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