Keeping Veteran Claims on an Even Keel with KSC Claims

As Australia strengthens its Indo Pacific presence, maritime defence personnel remain central to regional security. Yet, when service ends, many veterans face a new challenge: navigating the complex Department of Veterans’ Affairs (DVA) claims system. Delays, rejections, and inconsistent support can make the process overwhelming.

KSC Claims is the trusted compass, providing clarity, direction, and expert advocacy for veterans nationwide.

From the Deck to the Desk: Veteran Advocacy That Delivers

Founded and led by Australian Veterans Luke Armstrong and Matt Dumars, KSC Claims delivers more than claim processing. They provide strategic insight, empathy, and guidance to veterans across every state and territory. While offering specialist support for maritime personnel, including Navy sailors, technical specialists, and support staff, they are equally committed to all who have served across land, air, and sea.

Since March 2020, KSC Claims has assisted more than 3,000 veterans nationwide, using a digital-first, traumainformed approach that helps veterans navigate the often-complex DVA system.

DVA Claims in Numbers

The numbers tell the story. Claims are rising, wait times remain long, and veterans are stuck in the system.

As of July 2025:

• 67,786 claims were with officers for processing

• 16,036 claims were yet to be allocated for processing

• 326 days is the average time to process an MRCA Initial Liability claim

Life at sea takes its toll. Hearing loss and tinnitus, musculoskeletal injuries, PTSD, anxiety and depression are common among maritime veterans. Without guidance, even routine claims can become stressful and prolonged.

Ethical Advocacy and Systemic Contribution

KSC Claims takes a transparent, ethical, and veteranled approach, offering free initial consultations and prioritising long-term wellbeing.

The team also contributes to government inquiries, legal forums, and media discussions, helping shape systemic improvements across the veteran community.

Post-Claim Support: Guidance Beyond the Paperwork

Lodging a DVA claim is just one step. Through the Post Claims Support Initiative, veterans continue to receive guidance after their claim is closed. Legacy KSC Claims clients can access:

• Email updates on services and supports

• A dedicated phone line for non-urgent assistance

• Help navigating veteran support networks like Open Arms

• Free assistance lodging or updating DVA applications

• Advocacy doesn’t end with a determination. Where the system ends, we keep going.

• Community Initiatives: Support Beyond Claims

• KSC Claims strengthens veteran wellbeing nationwide by supporting veteran-focused organisations such as:

• The Younger Heroes: father-child reconnection camps across Australia

• Gold Sponsorship of VESPIIA’s inaugural Future

• Frontlines Conference: advancing defence capability and veteran wellbeing

• Australian Veterans' Children Assistance Trust (AVCAT): funding scholarships for children of veterans

• These community initiatives ensure support reaches beyond financial outcomes, helping veterans and their families thrive.

Support That Travels With You

From initial claims to appeals and post-support programs, KSC Claims provides digital-first access, ensuring expert guidance is always just a click or call away. For women in Defence, specialised support includes female case managers and a dedicated female Veteran Support Officer.

Whether it’s your first claim or a follow-up, KSC Claims ensures veterans are never left navigating the system alone.

Learn more at kscclaims.com.au or contact us by:

• SMS: 0482 076 328

• Phone: 07 3185 5691

• Email: info@kscclaims.com.au

We guarantee a response within 12 hours, 7 days a week. Once we connect, we’ll arrange a 30-minute call to discuss what the DVA has requested and answer any questions about the process.