HEALTH & SAFETY FOR STAKEHOLDERS

Upon the onset of the COVID-19 Pandemic in March 2020, we introduced measures for the protection of the employees and customers. We also introduced a relief package for customers which included a moratorium on interest and /or principal for loan customers affected by COVID-19. The following are some of the COVID-19 preventative measures implemented during the 2020 financial year: 1. Displaying of posters on COVID-19 protocols in all branches. 2. Sanitizers provided for staff and customers throughout the branches. 3. Increase sanitization of office surfaces at all branches including both customer and staff areas. 4. Promoting social distancing by putting clear demarcation in the banking halls for customers and spacing of staff in the work areas. 5. Temperature checks for staff each day 6. Providing transportation for staff to and from work in order to mitigate the risks associated with public transportation. 7. Daily public health notices issued electronically to staff. 8. Face masks for staff and customers. 9. Promoting the use of the Bank’s digital platform.

MEETING THE CHALLENGES THROUGH LEADERSHIP, RESILIENCE AND COMMITMENT