2022 NXTEK Forum From Smart Buildings to Smart Business 11.10.2022
BUILDING SMART CRE
PHOTOGRAPHY COURTESY OF EZIO MOLINARI
EVENT PROGRAM
Thank you for attending the NXTEK Forum From Smart Buildings to Smart Business The commercial real estate industry is changing more rapidly than ever as environmental and workforce challenges converge with a post-covid shift toward virtual work and online services. The adoption of technology spans across these issues, offering building managers tools to address these complex challenges along with a new suite of risks to be managed. Property managers who can evaluate and implement tech innovation successfully can generate significant value for their properties. BOMA Toronto’s NXTEK Forum, Canada’s leading PropTech conference has been designed specifically for property managers and building operators, and will address several specific challenges to prop tech adoption in commercial real estate. Most importantly technology adoption needs to align with core business goals. Does it improve tenant satisfaction? Does it improve productivity? Does it reduce expenses? With the changing nature of work and new expectations for property amenities and functionality, integrating technology into physical space requires design thinking. Another critical issue with PropTech adoption is vetting the provider as well as the solution. Unlike a cleaning contract or waste collection, technology updates, servicing, and troubleshooting often rely on the sole provider that are not easily replaced. Properties need to assess the long-term financial viability of the provider to ensure ongoing support. Especially with start-ups, it’s important to examine their financial backing. Technology introduces additional dimensions of risk from cyber security, privacy laws, and system failures. Properties should be aware of the risks and their responsibilities to tenants, guests, and the public and enact policies, plans, and training to ensure they are operating safely and responsibly. We hope that today’s event provides the forum to discuss new best practices, discover emerging technology trends, and network with Toronto’s CRE technology leaders. Susan M. Allen | MBA | ICD.D | RPA President and Chief Executive Officer BOMA Toronto
BUILDING A SMARTER AND MORE SUSTAINABLE FUTURE Digitally transforming real estate assets into smart buildings that improve tenant experiences, drive operational efficiencies, and address climate change while increasing asset value.
RYCOM is a Canadian pioneer company in smart building technology, with several client partnerships and 25 years of experience in the industry. In one year we have saved:
CO2
9.471 MWh of eletricity (equal to)
carbon dioxide emissions (equal to)
2.1m eKgCO 2
25,804 GJ
826 homes
659 cars
253 homes
of natural gas, (equal to)
How do we do it?
Transforming properties into technologically-enhanced smart buildings.
Improving security and health in spaces that we work, live, and play.
Saving costs on utilities through efficient operational performance.
To begin your smart journey, call us now!
Addressing climate change through actionable data.
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2022 NXTEK Forum Co-Chairs We have been on the SMART journey for 10+ years. Have we achieved our objectives? What’s next?
Sarah Clarke, Senior Vice President, Office, Operational Excellence, QuadReal Property Group As a key member of the QuadReal Operational Excellence team, Sarah is responsible for leading the operations for QuadReal’s East Office portfolio. She is widely regarded as a champion of the organization’s objectives who conducts herself in a way that inspires and promotes excellence. Sarah joined QuadReal in 2017 as the General Manager for Commerce Court in the heart of Toronto’s Financial District where she was responsible for the strategic leadership and overall property management operations. Sarah has taken on increasingly senior roles with her exceptional leadership, unwavering commitment to exceeding expectations and contributions to QuadReal and the industry at large.
Ali Hoss, Vice President, Sustainability & Innovation, Triovest Ali is the board member of the Ontario Society of Professional Engineers (OSPE) Energy Task Force, REALPAC’s ESG Committee, and member of Leadership Advisory Board for Center for Active Design (Fitwel platform). Ali is the chair of the Built Environment Program Advisory Committee at Humber College providing recommendations on curriculum development and strategic program directions. Ali is a professional engineer with a PhD degree in Mechanical Engineering, a certified energy manager, a published author of book chapters and peer-reviewed scientific journal papers, a public speaker, and a university guest lecturer for energy and sustainability courses.
Join the conversation! Follow us on LinkedIn, Twitter and Instagram. Share your 2022 NXTEK Forum experiences and learning takeaways throughout the day! Tag us in your posts and use hashtag #NXTEK22 to help advance the PropTech conversation.
Thank you to our Social Sponsor
CARMA Corp. is a proud sponsor of the 2022 NXTEK Forum
We aspire to be Canada’s “go-to” submetering company for delivering seamless end-to-end energy management solutions in commercial developments. Get in touch for a free consultation. www.carmacorp.com
Get in the Game and win! Visit the Gamification tab on the NXTEK App and answer the challenges. The attendees with the highest scores will each win one of 5 great prizes: a four-pack of AirTags, a Kyvol Cybovac E31 Mop Robot Vacuum and Sweeping Cleaner, or a DB2-B Black Lock, a Z Wave Module and a Wi-Fi bridge. All those that play Gamification are eligible to win! Follow the leaderboard to see who’s winning! Winners will be announced at the conclusion of the 2022 NXTEK Forum and will be posted on the “Announcements” tab on the App. Get started. Enter your first challenge: Who was the first Measurement Canada approved supplier of electronic submetering systems? The answer will be revealed during the NXTEK Forum. Smart Lock courtesy of Alfred Locks. * No substitutions. Prizes must be accepted as awarded.
New Look. Same Commitment.
Discover the new Triovest.com
2022 NXTEK Forum Agenda Morning 9:00 - 9:15 Welcome Remarks Speaker: Susan Allen, President & Chief Executive Officer, BOMA Toronto 2022 NXTEK Co-Chairs: Sarah Clarke, Senior Vice President, Office, Operational Excellence, QuadReal Property Group Ali Hoss, Vice President, Sustainability & Innovation, Triovest 9:15 - 10:10 Session #1 Title: Executive Panel Abstract: What is the role of technology in helping commercial real estate companies meet their core business objectives and future growth strategy? Moderator: Sarah Clarke, Senior Vice President, Office, Operational Excellence, QuadReal Property Group Panelists: John Ballantyne, Chief Operating Officer, RioCan Real Estate Investment Trust Laetitia Pacaud, Chief Operating Officer & Chief Financial Officer, Epic Investment Services Mike Mannix, Founder & Managing Partner, Band Capital Partners 10:10 - 10:25 TekBlitz Round 1 PropTech Solutions Showcase
10:25 - 10:40 Break 10:40 - 11:40 Session #2 Title: Thought Leadership Series Abstract: Rethinking Commercial Real Estate with a Technology Lens Explore the ways technology is influencing the commercial real estate industry - the physical space, business performance metrics, and workforce requirements. Presenters: Designing with Technology in Mind: Kevin Katigbak, Prosci, Strategy Director, Senior Associate, Gensler Tech Skills for Commercial Real Estate: Kevin Radford, Senior Advisor, Deloitte 11:40 - 12:00 TekBlitz Round 2 PropTech Solutions Showcase
12:00 - 12:30 Lunch
Afternoon 12:30 - 1:00 Lunch Keynote Title: Lunch Keynote Abstract: Learn how major global trends will shape the future of the built environment and the role technology will play in driving them or adapting to them. Presenter: Looking into the Future (Technology Foresight Trends): Tobias Revell, Associate, Design Futures Lead, Foresight, ARUP UK Thank you to Lunch Keynote Sponsor
1:00 - 1:45 Session #3 Title: Managing Data Risks: Security, Governance and Responsibility Abstract: Technology integrations into physical spaces introduce a range of security and liability issues for property owners and managers. Moderator: Ali Hoss, Vice President, Sustainability & Innovation, Triovest Panelists: Cyber Security - Commercial Real Estate Perspective: Roy Manias, Senior Director, Security & Life Safety, The Cadillac Fairview Corporation Limited Cyber Security - Law Enforcement Perspective: Detective Sergeant Vern Crowley, OPP Cyber Team Legal Liabilities of Digital Deployments: Ellie Marshall, Privacy, Cybersecurity, and Regulatory Lawyer, Blake, Cassels & Graydon LLP 1:45 - 1:55 TekBlitz Round 3 PropTech Solutions Showcase
1:55 - 2:25 Session #4 Title: Operationalizing Digital Twins Abstract: This session will highlight the range of digital approaches to model building components, systems, processes, and performance and how you can use them to improve property outcomes. Presenters: Edi Demaj, Co-Founder, KODE Labs Bill Masse, Vice President, Digital Building Projects, QuadReal Property Group 2:25 - 2:40 Break 2:40 - 2:50 TekBlitz Round 4 PropTech Solutions Showcase
2:50 - 3:15 Keynote Title: Closing Keynote: Are You Ready for Robots? Abstract: Out of the pages of sci-fi, robots are making the jump from manufacturing to commercial real estate supporting the building industry in a number of key areas. Presenter: Hallie Siegel, Managing Director, Strategy & Partnerships, University of Toronto Robotics Institute 3:15 - 3:30 Closing Remarks Speaker: Susan Allen, President & Chief Executive Officer, BOMA Toronto 2022 NXTEK Co-Chairs: Sarah Clarke, Senior Vice President, Office, Operational Excellence, QuadReal Property Group Ali Hoss, Vice President, Sustainability & Innovation, Triovest
Meet today’s speakers - Session #1 What is the role of technology in helping commercial real estate companies meet their core business objectives and future growth strategy? Moderator: Sarah Clarke
John Ballantyne, Chief Operating Officer, RioCan Real Estate Investment Trust John is responsible for maximizing the performance and execution of RioCan’s strategy. As COO, he ensures that RioCan’s portfolio, comprised of 200+ income-producing, well-located properties, is high-performing and drives reliable income to create lasting value for our stakeholders. He oversees Property Operations, Leasing, Asset Management, ESG, and RioCan’s residential portfolio, RioCan Living™. As one of RioCan’s first and longest-standing employees, with experience leading multiple divisions and teams, John strengthens RioCan’s operational excellence, drives sustainable growth and long-term unitholder value. John has a Bachelor’s degree in Economics and Political Science from the University of Toronto.
Mike Mannix, Founder & Managing Partner, Band Capital Partners As Founder & Managing Partner of Band Capital Partners, Mike is responsible for all aspects of the venture manager, which aims to create and sustain shared prosperity through transformational corporate venture investments. Mike also serves as a fourth-generation co-owner and director of Coril Holdings, a privately-owned and controlled diversified investment company headquartered in Calgary, Alberta, and as a Director of Loram Maintenance of Way, a global supplier of track maintenance services and equipment based in Hamel, Minnesota. In his various roles, Mike is uniquely positioned to help guide each organization’s alignment of purpose, strategy, culture, and systems. He is particularly interested in cultivating customer-focused innovation capabilities and capitalizing on the resultant customer-supplier partnership opportunities. This is what led Mike to become an active Angel Investor and venture manager, where he saw an opportunity to align founders, corporate customers, and capital while helping build capacity within a strategic industry for Canada.
Laetitia Pacaud, Chief Operating Officer & Chief Financial Officer, Epic Investment Services Laetitia Pacaud is Chief Operating Officer & Chief Financial Officer at Epic Investment Services. As part of the Executive Leadership team, Laetitia is responsible for the execution of business strategy across North America, as well as overseeing corporate and operational services to support the company’s strategic direction and corporate culture. With 20+ years of finance experience, Laetitia’s fundamental reporting standards, combined with her multidisciplinary and strategic approach, drive valuebased business decisions for the organization and for clients. Before taking her current role, Laetitia was Executive Vice President, Business Development, at MDC Group, where she led growth initiatives across its North American platform, overseeing 12 million sq. ft. of cross-border commercial real estate and spearheading MDC’s second U.S. Multi-Family Fund. Before that, she was a founding member and President of Strathallen Capital Corporation, which closed its largest transaction with the privatization of One REIT, acquiring 44 assets with a value of $703 million. Originally from Australia, Laetitia moved to Toronto to join Caber Capital Inc., a trader of commercial real estate focusing on value-add projects. Laetitia earned a Bachelor of Business degree from Southern Cross University in Lismore, Australia, and obtained the Chartered Professional Accountant designation. She works in Epic Investment Services’ Toronto head office.
Session #2 Rethinking Commercial Real Estate with a Technology Lens. Explore the ways technology is influencing the CRE industry - the physical space, business performance metrics, and workforce requirements. Kevin Katigbak, Prosci, Strategy Director, Senior Associate, Gensler Kevin is Strategy Director at Gensler’s Toronto office. With 20 years’ experience, he has worked with innovative companies as a Strategy Director, helping them create and implement high-performance, people-focused workplaces that leverage both changing technologies and shifting employee expectations. With a professional background that combines architecture, communications, user research, and business strategy, Kevin brings a broad skill set, multidisciplinary perspective, and rigorous analytical process to each project. He leads teams that focus on developing real estate and workplace strategies to support businesses and communities, as well as on creating programs to help organizations manage the changes associated with new technologies and workplace settings. Kevin holds a Masters of Science, Environmental Design & Engineering from The Bartlett, University College London.
Kevin Radford, Senior Advisor, Deloitte Kevin Radford is a Senior Advisor with Deloitte’s Financial Advisory practice in Ottawa and is the National RE Leader at Deloitte. He recently retired from the Government of Canada (2019) with extensive experience in large-scale, national level Real Estate, Information Technology, and Security Operations with strong program delivery credentials for purposeful business transformation and enablement, optimization and service management. He brings significant expertise in large, complex ($B+) RE, IT and Capital Equipment procurement and in strategic project management delivering consistently outstanding results. He has strong leadership in building and focusing national teams on program optimization, service delivery excellence, client engagement and outcomes management maintaining disciplined oversight and performance management. He has established credibility as a tenacious but respectful go-to operational leader, capable of tackling extremely complex, high-risk challenges.
Lunch Keynote Learn how major global trends will shape the future of the built environment and the role technology will play in driving them or adapting to them. Tobias Revell, Associate, Design Futures Lead, Foresight, ARUP UK Tobias Revell is Design Futures Lead at ARUP Foresight, exploring the use of design in futures thinking and questioning. He is also co-founder of design research consultancy Strange Telemetry and approximately 47.6% of research and curatorial project Haunted Machines. He lectures and exhibits internationally on design, technology, imagination and speculation as well as working with clients to imagine alternative futures. Previously he held several leadership roles at University Arts London. ARUP Foresight Arup Foresight are a multi-disciplinary team of consultants and designers that can help our clients understand change, identify emerging opportunities and future-proof their business. We work across a broad range of sectors to contextualise the impact of global trends and make decisions that build resilience for the future. From envisioning the future of mail and parcel logistics to researching the future design and operations of a city district, Arup Foresight answer complex questions that require a broad and holistic look at the future.
Session #3 Managing Data Risks: Security, Governance and Responsibility Technology integrations into physical spaces introduce a range of security and liability issues for property owners and managers.
Moderator: Ali Hoss
Detective Sergeant Vern Crowley Detective Sergeant Vern Crowley is a 32 year plus sworn member who has been dealing with digital evidence investigations since 1995, and holds a number of industry standard computer certifications (Computer Forensics, IT Security, Incident Response). He is currently the OPP’s Cybercrime Investigations Team (CIT) – Outreach Manager –based out of General Headquarters in Orillia Ontario and is responsible for building relationships and promoting collaboration to advance the cyber security posture within the Province of Ontario.
Roy Manias, Senior Director, Security & Life Safety, The Cadillac Fairview Corporation Limited Roy Manias has over 30 years of Security and Life Safety Experience at high profile mixed-use urban properties. His career with The Cadillac Fairview Corporation Limited has progressed to his current role as Senior Director, Security and Life Safety. As part of the Security Operations Team, Roy’s dedication is to provide strategic and policy direction to Cadillac Fairview properties in the critical areas of Physical Security, Emergency Management and Life Safety. Prior to joining National Security Operations, Roy held overall operational responsibility of the Security and Life Safety Program at the Toronto Eaton Centre. Roy holds a Bachelor of Arts Degree with Honours from York University and is currently a Master’s Student in the Disaster and Emergency Management Program. Roy is active in various committees in downtown Toronto including a long standing member of the BOMA Toronto, Security Risk Management Advisory Committee.
Ellie Marshall, Privacy, Cybersecurity, and Regulatory Lawyer, Blake, Cassels & Graydon LLP Ellie’s practice focuses on consumer protection, health-care, privacy, access to information, and cybersecurity. She advises public and private sector organizations operating in highly regulated industries, including health care, financial services, and technology. As a Certified Information Privacy Professional (CIPP/C), Ellie assists clients on a broad range of strategic and practical privacy and data governance matters including drafting privacy policies, responding to data subject requests, representing clients before privacy regulators, complying with transparency requirements for artificial intelligence and automated decision-making systems, assisting with complex corporate transactions involving data-based assets, complying with Canada’s anti-spam legislation, and preparing for and responding to data and privacy breaches.
Session #4 Operationalizing Digital Twins. This session will highlight the range of digital approaches to model building components, systems, processes, and performance and how you can use them to improve property outcomes. Edi Demaj, Co-Founder, KODE Labs Edi Demaj is one of the Co-Founders of KODE Labs. Edi is a key contributor to the vision and roadmap for the company. He is responsible for helping bridge the gap between technology, product and other areas within the company. Prior to KODE Labs, he was the Co-Founder of Rocket Fiber, top three fastest internet providers in America and a Managed Services provider. He has worked in commercial real estate for over a decade; most recently in the city of Detroit with Bedrock Real Estate Services, where he was involved in acquisition, leasing, management and development of assets.
Bill Masse, Vice President, Digital Building Projects, QuadReal Property Group Bill Masse is the Vice President of Digital Building Projects at QuadReal Property Group. With 20+ years’ experience in building systems, construction, integration, and technology. Bill leads the execution of QuadReal’s global digital strategy. With a diverse set of technical and real estate expertise, Bill oversees the unification of the aspirational use-cases and desired business outcomes with a practical application and implementation of technology – turning the ideas into reality. Bill’s career has seen him go from being “on the tools,” to leading a technology integration firm, to being COO of a software company – which lends to his exceptional ability to navigate many different skillsets in an effort to digitally transform real estate.
Keynote Closing Keynote: Are You Ready for Robots? Out of the pages of sci-fi, robots are making the jump from manufacturing to commercial real estate supporting the building industry in a number of key areas. Hallie Siegel, AManaging Director, Strategy & Partnerships, University of Toronto Robotics Institute Hallie Siegel is Managing Director, Strategy & Partnerships at the University of Toronto Robotics Institute, where she helps guide the largest and most diverse robotics research portfolio in Canada. She is also Co-Founder and Co-Chair of the Canadian Robotics Council, which brings together robotics experts from across research, government and industry to provide a birds eye view of this globally competitive enabling technology, and help Canadians understand where, how, and when is the right time to adopt robots. In addition to her work in robotics, she maintains a parallel visual art practice with her co-conspirator, Matt Donovan, that explores disruptive innovations from the past in order to better understand contemporary technologies and their potential impacts. This parallel experimentation provides a creative feedback loop that enriches her long-view on patterns of innovation and change. Her work is held in public and private collections, has shown across North America and Europe, and is represented by the Olga Korper Gallery in Toronto.
Thank you to our TekBlitz Sponsors Our TekBlitz showcase features high level, short presentations focused on products, services and success stories on innovation and technology, and ultimately it’s integration and adoption. Representatives with eight tech-related products are joining us today. Learn move about this year’s TekBlitz presenters by visiting the Exhibit Hall on the NXTEK Forum App.
Our Holiday lunch is on December 2! This year’s holiday lunch is back in person! Raise a glass of cheer, connect with friends and colleagues and celebrate the season with us. Our Holiday Lunch is the perfect event to wrap up the year and kick start the holiday season. Visit our Event’s page & register today.
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Thank you to the 2022 NXTEK Forum Sponsors Title Sponsors
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