2019 Insight Issue 3

ISSUE 3, 2019

OFFICIAL PUBLICATION OF THE BUILDING OWNERS AND MANAGERS ASSOCIATION OF GEORGIA

MINDFULNESS AND SELFCARE: NEW LEADERSHIP COMPETENCIES PAGE 8

KNOWING YOUR CYBER POSITION: INCREASING CYBERSECURITY AND REDUCING THREATS PAGE 14

LEGIONELLA: TAKE NEGLIGENCE OFF THE TABLE PAGE 18

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CONTENTS

COMMERCIAL REAL ESTATE

JOURNAL

ISSUE 3, 2019

Insight: The Commercial Real Estate Journal® is published for: BOMA Georgia 5901 Peachtree Dunwoody Rd, NE Suite C-300, Atlanta, GA 30328 (404) 475-9980/(404) 475-9987 – Fax info@bomageorgia.org www.BOMAGeorgia.org www.BOMALegacy.org www.BOMAGeorgiaFoundation.org www.CREInsightJournal.com

FEATURES

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LEGISLATIVE FOCUS WHERE FREIGHT AND LOGISTICS MEET COMMERCIAL REAL ESTATE, By Katie Roberts This year the House and Senate created Georgia’s first Commission on Freight and Logistics.

SELF HELP MINDFULLNESS AND SELF CARE: NEW LEADERSHIP COMPETENCIES, By Kinsey Hinkson Hard work and dedication. These are two words that may come to mind when envisioning the many attributes of a leader.

SAFETY SAFETY FIRST: 4 TIPS FOR CONDUCTING AN ACTIVE-SHOOTER TRAINING, By Molly Looman Every emergency requires a plan. While the real estate industry is no stranger to communications plans for emergency protocol, active shooter trainings are not as common.

LEADERSHIP 5 TIPS TO GROW AS A LEADER, By Molly Looman

Editor-in-Chief: Gabriel Eckert, CAE, FASAE geckert@bomageorgia.org

Becoming and remaining a leader is not a one-time process.

Executive Managing Editor: Jacob Wilder, jwilder@bomageorgia.org

TECHNOLOGY INCREASING CYBERSECURITY AND REDUCING THREATS, By Craig Scullin

2019 BOMA GEORGIA OFFICERS President: Kinsey Hinkson, RPA, BOMI-HP President-Elect: Russell Copeland Vice President: Natalie Tyler-Martin, RPA Immediate Past President: Marie Worsham, CPM, RPA, LEED GA

Cybersecurity is, without a doubt, a major concern for building owners and operators today.

HEALTHY BUILDINGS LEGIONELLA: TAKING NEGLIGENCE OFF THE TABLE, By Trace Blackmore Legionella is everywhere. It is inevitable in commercial real estate properties. What are you doing to take negligence off the table?

SUSTAINABILITY GROW YOUR TENANT AMENITIES BY ADDING A FARM, By Molly Looman It is no secret that the expectations for office spaces are changing.

OPERATIONS ARE YOU A MOBILE VENDOR TRAFFIC COP?, By Becky Hanner Early last decade there were few mobile service offerings, but now building managers find themselves spending an inordinate amount of time coordinating food trucks and other events at their properties.

TRENDS IN CRE THE SCARY (BUT FASCINATING)TRUTH ABOUT CONSTRUCTION’S FUTURE, By Travis Vickers A new future is on the horizon for real estate investors.

DEPARTMENTS

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The Wyman Company Advertising Representatives: Jamie Williams jwilliams@thewymancompany.com Janet Frank jfrank@thewymancompany.com Halee McBeth hmcbeth@thewymancompany.com Beth Sheahan bsheahan@thewymancompany.com Katie White-kwhite@thewymancompany.com

CALENDAR OF EVENTS ALLIED MEMBER SERVICE DIRECTORY ADVERTISERS ON THE WEB

DIRECTORS Christie Campbell Lori M. Cohan, RPA, FMA, LEED GA Patrick Freeman, RPA, CPM, SMA, CCIM Craig Habif, RPA Laurie Harper Amanda J. Madrid, RPA, LEED GA, FMA Bo Reddic Brett Rockman David Vences, LEED GA, SMA, SMT Shannon Westberg, RPA Emily M. White EDITORIAL COMMITTEE Chair: Jack Kennedy, LEED GA Vice Chair: Cicely Anderson Staff Liaison: Jacob Wilder Members Anne W. Danhof, RPA, CPM, Bob Fuhr Carla Moule, Constance Towles Hodges Constance Towles Hodges, Cicely R. Anderson Donald O. Nicholson, Dusty Muck, Emily M. White Grace A. Meyers, RPA, Jennifer Chiovaro, Jenifer E. Wright, Jessica Ericson, Jess Moore Jack Kennedy, John Irvine, Mark Gallman, SMA, SMT, LEED GA, Nancy Larson, LEED AP O+M Neschune Henry, RPA, LEED AP, Rosi Dixon Taylor Green, Tammy Weeks

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LEGISLATIVE FOCUS

WHERE FREIGHT AND LOGISTICS MEET COMMERCIAL REAL ESTATE By: Katie Roberts

Each year, the General Assembly authorizes about two dozen study committees. Study committee function as small, short-term working groups, allowing lawmakers to consider complex or controversial issues absent the constraints of the frantic forty-day session.

This year the House and Senate created Georgia’s first Commission on Freight and Logistics. The goals of the commission are two-fold. The first is to focus on remaining economically competitive through the continued development of statewide freight and logistics infrastructure. The second is to balance the needs of the industry with the reality of existing mobility challenges in metro Atlanta and around the state.

Why the emphasis on freight and logistics? As Lt. Governor Geoff Duncan noted when announcing his appointments to the Commission, “Georgia’s economic prosperity has led to huge business and population growth; however, in many areas of our state, that growth has led to highway congestion. Transportation efficiency is critical to Georgia’s economic future.”

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Much of this growth and the resulting strain on existing road networks is because of the unparalleled success of the Port of Savannah, the largest single-terminal container facility of its kind in North America. It is the fastest-growing and fourth-busiest port in the nation, moving a record 4.5 million containers in fiscal year 2019.

Once those containers are off-loaded, most continue their journey by rail or truck service. The Port of Savannah boasts two rail terminals and immediate access to both interstates I-16 and I-95. Over the next several years, the port will grow – literally. Construction to deepen the Savannah Harbor to 47 feet will be finished as early as 2020 and the Mason Mega Rail project is expected to double Savannah’s rail capacity by 2021.

But before the state can benefit from Savannah’s increasing capacity, it has to be certain the rest of the state’s freight and logistics infrastructure can keep up.

What do we mean by freight and logistics? Freight is a broad term covering the shipping, handling, packaging, delivery and inventory of goods. Freight providers typically offer road, rail, air, and/or sea services. Logistics industries make sure the right products get to the right places. Logistics companies often cover packaging, documentation, insurance, storage, and/or supply chain management. Storage often takes place at warehouses, many of which are owned and operated by BOMA members.

The Commission is bringing together leaders from across the public and private freight and logistics sectors. Legislators serving on the panel include Transportation Chairmen Kevin Tanner and Brandon Beach. Local governments are also involved: Atlanta City Council President Felicia Moore and Savannah Major Eddie DeLoach both received appointments.

Perhaps most importantly, six Commission members represent entities that provide freight and logistics services, operate a major airport hub, or lead a major commodity shipper, air shipping providers, or manufacturing operation in Georgia.

These slots are filled with executives from UPS, Home Depot, OmniTRAX, and TradePort Logistics, among others.

Working collaboratively, these leaders will determine what Georgia’s world-class freight and logistics infrastructure should look like. Part of that includes developing alternative freight routes as a way of alleviating regional transportation congestion. It also means increasing Georgia’s inland ports, which brings the Port of Savannah closer to producers and consumers. Shortly before leaving office last year, Governor Nathan Deal announced Gainesville had been selected as the site of the state’s newest inland port and will be operational in 2021. The inland port will be serviced by Norfolk Southern

and will reduce truck traffic around Atlanta by shifting containers from semi-truck to railcars. Gainesville joins Cordele and Chatsworth as regional inland facilities operated by the Georgia Ports Authority.

Once the Commission establishes what infrastructure components are required, it will work to prioritize projects, identify funding sources, and determine state or local policies that should be updated to facilitate growth. The Commission’s findings and proposals will be reported back to the General Assembly in time for legislation and budget recommendations to be considered during the 2020 session.

The Commission officially began their work in mid-August with a meeting at the headquarters of the Georgia Department of Transportation. There they heard from GDOT Commissioner Russell McMurry about the state’s existing freight and logistics assets and the Department of Economic Development about Georgia’s “logistics ecosystem.” Meetings will continue throughout the fall.

While much of the Commission’s conversation will naturally focus on how to move goods from Point A to Point B, for BOMA members, it’s what happens to goods while they’re not in transit that’s important. This is where freight and logistics meets commercial real estate, as items are stored in huge warehouse spaces before taking another step closer to the consumer.

The Association’s engagement with the Georgia Freight and Logistics Commission will ensure the voice of the professional commercial real estate community is considered during this critical deliberation.

About the Author: Katie Roberts is the director of governmental affairs for Fiveash Stanley Inc. In this role, she assists in tracking and analyzing legislation and attending committee meetings. Fiveash Stanley Inc. is recognized as one of Georgia’s leading government and public affairs consulting firms and has been working with BOMA Georgia for more than 10 years.

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SELF HELP

MINDFULNESS AND SELF CARE: NEW LEADERSHIP COMPETENCIES Hard work and dedication. These are two words that may come to mind when envisioning the many attributes of a leader. For many years, they seemed to be two of the factors integral to climbing the ladder of success. Although, while in most cases an effective leader will still be actively engaged in these pursuits, the focus is shifting to be more inclusive of other habits requiring reflection.

By: Kinsey Hinkson Somewhere between mobile devices chained to our palms and 70 plus hour work weeks, a new element is becoming necessary to the overall accomplishment of a leader: mindfulness. In an industry contingent upon teamwork and quick-response times, mindfulness is tool that leaders should integrating into daily practice as they are striving to grow and innovate. Soft skills are becoming increasingly more important as the workplace environment changes.

In a world dominated by Slack pings, email pileups and the 24-hour open-door policy surrounding cell phones, it can be difficult carve out time for yourself. As one tries to advance in their career and technology begins to shift the work-life balance model to work-life integration, it is becoming clearer that mental health and wellness are just as important to leadership as any of the other competencies.

Mental health is a broad term, and honestly, usually gets pushed to the bottom of the checklist. It is easy to get caught up in the concrete pressures and tasks that are on the ever looming “to-do list.” However, effective leadership comes from within. You cannot be a leader on an empty tank.

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Our job as leaders is to fill people up, energize our staff and put massive amount of mental and physical output into our properties, customers and projects. This all becomes impossible if you do not take care of yourself first. If a leader wants to advance in their career and show up for their team, they must give the same level of attention to themselves as they do to everything else.

Self-care is a goal that is easier said than done. There are certain qualities that most leaders, or those aspiring to be leaders, carry. While many of those are positive attributes, there are a few that can have detrimental effects on one’s ability to lead and progress. The main one being self-judgement. Leaders tend to be hard on themselves. It’s only natural. If there is a slight misstep or mistake, often the leader of that project blames themselves or the team, no matter the cause.

Being gentler to yourself and your team can have positive effects on productivity and add to the growth of a supportive office culture. Leaders serve as an example to their team in ways they may not even realize. If one is not gentle with themselves, they could pass that habit on to their teams.

Lead by setting an example of constructive problem solving, self-reflection and mental robustness.

Although this sounds grand in theory, it can be difficult to insert into reality. You may ask, “How do I fit all this thinking and reflection in between meetings and the daily grind?” The pace of the industry is so fast with the accessibility that technology gives us. This is where mindfulness comes in. Making a conscious effort to evaluate your day and each task can turn you into a more productive and less overwhelmed leader.

Always try to ask yourself, “Is this a productive and effective use of my time?” It is a great question for when the to-do list is getting too long, emails are flooding in or you are debating between two responsibilities.

Taking stock of your ability to help in a situation can make decision making and delegating easier. Having a deeper understanding of yourself will make you a better communicator and a better leader. Taking time to train and develop your team will help them advance in their careers and shift some responsibilities from your domain.

During BOMA’s CRE Leadership Master’s Program, participants were given permission to “be.” The CRE Leadership Master’s Program is a project-based certificate course that forces CRE professionals to go beyond their notions of leadership. There is a tendency sometimes for leaders to think they are “done,” but anyone can engage in that process of taking a moment and letting yourself “be.” Leaders are so busy “doing” that they often forget to self-reflect and really evaluate who we are. Even if you only block out time for mindfulness once a week or once a month, it will be well worth it.

All of this is what can turn an operational leader into a transformational leader. While checking items of the list and excelling at the technical functions are imperative to success as a leader, cultivating a positive and balanced culture is rising as a necessary skill. Transformational leaders focus on high level strategic plans for their company.

In order to accomplish this, the technical skills won’t be enough. Strategic planning requires judgement, awareness and passion. These attributes must come from within and can drastically change the way a team is lead and increase confidence in a leader.

No one is perfect at integrating mental health into their work schedule. There will always be over-packed days, feelings of being overwhelmed and less-than productive weeks.

It happens. Life happens. The goal is to think of mindfulness and mental health in the same way you think of all your other leadership skills. Invest in it. Spend time on it. Work to incorporate it into the planner. I encourage you to think of one or two small changes you can make to bring mindfulness into your daily routine. You will be surprisingly pleased with the results.

Taking stock of your ability to help in a situation can make decision making and delegating easier.

Having a deeper understanding of yourself will make you a better communicator and a better leader.

Taking time to train and develop your team will help them advance in their careers and shift some responsibilities from your domain.

About the Author: Kinsey Hinkson, RPA, BOMI-HP is the General Manager for Granite Properties in Atlanta. She oversees the Atlanta team and over one million square feet of commercial office space. Kinsey has been a BOMA member since 2007, serving on the Board of Directors since 2014 and honored to be the BOMA Georgia President for 2019.

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SAFETY

SAFETY FIRST: 4 TIPS FOR CONDUCTING AN ACTIVE-SHOOTER TRAINING By: Molly Looman Every emergency requires a plan. While the real estate industry is no stranger to communications plans for emergency protocol, active shooter trainings are not as common. In the next few years they may become as common as fire-drills.

Here are a few tips on how to safely conduct an active shooter training and how to start the conversation.

1. PREPARE YOUR TEAM FOR REAL STRESSORS One of the main purposes for running an active shooter practice is to give staff confidence in case of an emergency.

The training scenario should be designed to be challenging, but winnable. Paul Merritt with Fortress consulting said that proper training should teach people to asses and situation

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quickly and act. Conducting a practice exercise will allow the whole team to identify holes in the response plan in a controlled environment. Just like a communications plan for systems emergencies needs to be tested, an active shooter protocol cannot just live on paper.

2. CREATE AN UNDERSTANDING ENVIRONMENT Effective training exercises will only occur if the environment is safe. As active shooter practices and the conversations surrounding them are newer, it is important to make sure all those involved feel safe. First, alert everyone in the building that a training exercise will be occurring. The training scenario should be completed when the building is as empty as

possible. The goal is to train the staff at a time where they do not have to worry about the tenants. Tenant-focused training should be completed at a separate time.

Secondly, reassure all participating that their jobs are not on the line and that they will never be made to do anything they are not comfortable doing. Merritt said it was important to emphasize that no one will be asked to be in harm’s way.

Lastly, try to use language such as training and practice rather than drill or test. This way people feel like they can make mistakes without repercussions.

About the Author: Molly Looman is a communications intern at BOMA and a senior at the University of North Carolina -Chapel Hill. She will complete her degree in Public Relations and Dramatic Arts in May of 2020. While new to the world of commercial real estate, she has been eager to learn about this exciting and growing industry.

3. PRACTICE IN PHASES Unlike a fire drill, an active shooter training exercise should occur in phases. Before staging a full practice, classroom training should be held. A classroom session is a good first step because it is a chance to tell everyone why the training is important, what everyone’s role is and how the exercise will be facilitated. Merritt said the second phase is to ask everyone to perform their task in an environment with no stressors.

This is a chance for people to build their skills.

Leaders can practice delegating and front-line employees can practice their tasks. After people become comfortable at that stage, a scenario-based training can be done. Merritt said it was important to let everyone know that each phase is of equal importance.

4. CROSS TRAIN In the case of a building engineer, they can play a unique role in active-shooter protocol. An active shooter situation is a security threat so cross training building engineers and security personnel will create more people that can quickly identify a situation. Building engineers also have unique access to PA systems, cameras and a deep knowledge of the building.

They can use building systems to limit the suspect’s movement and aid the emergency response team with their knowledge of the building. In addition, security personnel can be trained to identify leaks or other building emergencies for the building engineers.

Whether active-shooter training may be new to your company or you’ve been conducting it for a while, there are always new considerations and improvements to be made to the process.

Taking the right steps when introducing the process can mean more comfortable, safer and educated employees. https://om.creinsightjournal.com/safety-first-4tips-for-conducting-an-active-shooter-training/

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5 LEADERSHIP

TIPS TO GROW AS A LEADER By: Molly Looman

Becoming and remaining a leader is not a one-time process.

It takes constant work, vigilance and a willingness to better oneself. Whether you are beginning your career in operations or a chief engineer looking to move up, everyone has the capacity for great leadership.

BE SELF-AWARE

Much like a doctor cannot prescribe medicine without a diagnosis, problems or potential concerning leadership must start by finding out about yourself. Cynthia Mills, CEO of the Leaders’ Haven, said that there isn’t a lot of training for self-awareness but that it is a necessary skill for any good leader. Learning about what you are good at so that you can capitalize on those skills is key to growing into an effective leader.

ADOPT A PHILOSOPHY OF LIFE-LONG LEARNING

Learning does not stop after one course, 20 years in the business or a degree. The learning mindset must be the default mindset. Being able to learn new systems, practice different behaviors and find learning from unexpected places, even someone that is younger or less experienced will make you a more adaptable and valuable leader. There are new technological advancements occurring in the way of building systems. It is important to be open to change.

READ EVERYTHING YOU CAN GET YOUR HANDS ON

Mills said that the best leaders read a lot. Life can be hectic, and the phone may never stop ringing, so reading may seem like that one activity you can never find time for. Mills said good leaders should make the time because it can increase your value. By learning about the world both in and outside of your profession, you will gain a wider knowledge base and be on top of any upcoming movements within your industry. http://om.creinsightjournal.com/five-tips-to-grow-as-a-leader/

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FIND YOUR CAREER BOARD OF ADVISORS

It is impossible to know what to do in every situation. Often it is difficult to see the long-term arc of your professional or personal path. This is where Mills said to get other people involved. She said to develop a council that you can turn to in times of professional need: someone you work with, a family member and people who know you very well. This group can help you avoid sticking to bad habits and they will tell you the truth.

BUILD RELATIONSHIPS WITHIN THE WORKPLACE

Both current leaders and those who aspire to leadership must keep a culture of loyalty and honesty in the workplace. Both parties should find a mentor or mentee that they feel they can be honest with about the growth and trajectory of their professional life. Mills suggests going beyond performance reviews and finding out how your superior can help you achieve your career goals both in and outside the company. As a leader, you should not be afraid to let a great employee go if their trajectory leads them that way.

ADDITIONAL LEADER TOOLS FROM BOMA By: Jacob Wilder When we hear the word leadership in a business setting, we might think of those titans of industry from the days or yore.

You might think of disruptors like Steve Jobs in the tech world, or Donald Trump in a world much closer to home, commercial real estate.

As a member of a real estate organization, we might think of it as a class or lecture series. The purpose of such programs being to identify and cultivate future leaders. Those programs are good and necessary, but it is also true that leadership is a journey.

As one makes their way or prepares to embark on this journey, they must equip themselves with the resources and practices that will help them arrive at their destination.

SELF-CARE

Like being self-aware, a leader must first take stock of themselves and be introspective in their own needs and care.

For all those who have traveled by airplane, you know that you are supposed to put the air mask on yourself first before assisting others. In the same way, leaders must focus on self-care before they can care for and lead others. Focusing on one’s health and being mindful are useful disciplines. Readers are encouraged to check out Kinsey Hinkson’s article on page 8 of this issue to learn more about this important practice.

TRAINING – 2020 CRE LEADERSHIP MASTERS PROGRAM Kinsey’s article, and the articles from O+M Insights at https://om.creinsightjournal.com, are great first steps to prepare one’s self for the leadership journey. However, those seeking a deeper dive might consider The Building Owners and Managers Association of Georgia’s Commercial Real Estate (CRE) Leadership Masters Program. Applications are open now for the 2020 class and are being accepted until Nov. 29.

The development of this program was a response to the need in the commercial real estate market to prepare today’s professionals to meet the leadership challenges of tomorrow.

This leadership journey features a variety of instruction styles, including experiential learning, both in teams and as an individual; executive coaching sessions; extracurricular coursework; and a program project presented by each participant at the conclusion of the program.

The program has successfully graduated two classes of CRE Leadership Masters, with many continuing their journey and taking expanding leadership roles in BOMA, their organizations and the real estate industry.

You can learn more about this program and apply online at www.bomageorgia.org/leader.

RESOURCES

Finally, it is imperative that all leaders remain informed on the societal, technological, economical, ecological and political trends of the day. There is a wealth of resources and content that exists in the market to equip leaders. In addition to trying to ‘Read Everything You Can Get Your Hands On,’ another resource to recommend for leaders is CRE Leader Insights. This new, online video platform releases new content weekly and features subject matter experts and leaders inside and outside of the commercial real estate industry sharing new trends and industry wisdom. Visit https://leader.creinsightjournal.com to start browsing the expanding library of content.

In this issue, readers will find samples and links to this video content on pages 17 and 21.

No matter where a property management professional finds themselves on their leadership journey, it is important to keep moving. Take care of yourself. Train. Avail yourself of the knowledge and resources you need to lead and succeed.

BOMA Georgia and CRE Insight Journal exist to help real estate professionals advance their careers and organizations.

About the Author: Jacob Wilder, CAE, serves as Senior Director of Operations and Communications for the Building Owners and Managers Association of Georgia, where he is responsible for producing the association’s publications, eCommunications, websites, awards programs, technology initiatives and membership recruitment.

He is also an active member of American Society of Association Executives, serving as the Chair of the Young Professionals Committee, and is a member of the Georgia Society of Association Executives.

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TECHNOLOGY

Increasing Cybersecurity and Reducing Threats By: Craig Scullin

Cybersecurity is, without a doubt, a major concern for building owners and operators today. The assets we manage leverage technology in ways vastly different from just a few years ago and the trend continues to grow. Cameras monitor and record video to the cloud around the clock, sensors track customer actions and report status and condition changes, and management of building systems can be done from anywhere. What is the risk and what can we do to manage it?

What Is Cybersecurity?

Understanding cybersecurity is the first step to effectiveness.

We all have a password on our account that we have to change with annoying regularity. Why isn’t that enough? A password is akin to putting a lock on the front door of your house…it stops bad actors from coming in through the door, but what about coming in through the attic or a window? In the same way that a house has many spaces connected together, information systems are connected together and this connectedness introduces gaps that a lock on the front door alone cannot address. Oftentimes, a cybersecurity incident is a ladder to climb that involves gaining access to one system in order to gain access to another system and so on until something of value is found. It’s not uncommon to compromise one organization in order to perpetrate an attack against another.

Cybersecurity, then, is the holistic strategy that is implemented to prevent unauthorized access and use of our systems and data. As such, cybersecurity is not solely an IT function but a responsibility of all corporate citizens across the organization.

So how do we improve our cybersecurity level and reduce the risk of threats?

Know Your Cyber Position You can’t get to where you want to go unless you know your starting point. Without that starting point, you can’t understand the gaps that exist and how to address them.

Cyber is no different, and a good starting point is to choose a cybersecurity framework. If you work with payments, you’re already familiar with one: PCI DSS, or the Payment Card Industry Data Security Standard, which aims to protect credit card information to prevent fraud. Other frameworks exist continued on page 16

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Cybersecurity, continued from page 14

that are broader, such as ISO 27001/27002, CIS Controls and CIS Benchmarks, and finally the NIST Cybersecurity Framework. The specifics of these frameworks are outside the scope of this article, but what’s important is to start with one and evaluate your environment against what you feel are the key areas of the framework.

Partner with Experts We often leverage experts in the real estate industry: tax consultants, HVAC vendors, auditors, and space planners.

Cybersecurity is no different. The frameworks mentioned above can be overwhelming and not all areas of a given framework may be as critical to you, so leveraging the expertise of a third party can save time and money as well as get you to a more secure posture quickly. But remember, adding a third party to the mix is like adding another room to your house… now there is another potential entry point to manage.

Plan, Do, Check, Act W. E. Deming’s infamous plan-do-check-act cycle has been applied to many processes and cybersecurity is no exception.

Planning and doing often involve one of the frameworks or experts mentioned above, but as we noted, cybersecurity involves people and not just systems. Awareness is key, so start by training your employees and assessing their cybersecurity knowledge. Tools like Proofpoint Wombat and KnowBe4 offer a large catalog of training content that you can choose from and allow you to conduct assessments to let you gauge everyone’s awareness level and track it over time. Even more, these tools allow you to create and launch various campaigns that simulate phishing or social engineering scenarios and will monitor whether users would have been compromised or not. Finally, tabletop exercises allow organizations to simulate incidents of various types of events and evaluate how their responses line up with expectations.

Assessments, campaign results and tabletop outcomes are all “checks” you can conduct along with frameworks to evaluate your cybersecurity maturity level and allow you to take appropriate action for the next iteration of the cycle.

Don’t Forget Your Customers One important aspect to remember is to include your customers. While you may not send them a phishing email to test their awareness, they send us emails, submit work orders, setup ACH payments and other activities that could expose information valuable to a bad actor. The customers in our facilities, such as banks, government agencies or a consulate may introduce additional cybersecurity requirements on us, so work with them often to ensure you are meeting their needs and they are aware of your efforts.

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Include Cybersecurity in Your Budget Cybersecurity is a continuing cycle of plan-do-check-act, and what each organization chooses to focus on will vary. You may do penetration testing or traffic pattern monitoring. Tools like Wombat and KnowBe4 require annual commitments.

Frameworks offer certifications that will require time and effort to implement and have to be renewed on a regular basis.

Our customer base changes over time. While there is not a definitive list of what to do, plan for cybersecurity in your budget so you can do what is important to you.

Hold Your Vendors Accountable Going back to our house analogy, we have a lot of rooms to mind. We rely heavily on vendors to help conduct our business. While these vendors may have little to no access to our key systems, they could easily be a rung on the ladder of a cybersecurity attack. For instance, the 2013 breach at retailer Target, first began by compromising a mechanical systems vendor through a phishing email, then gaining access to a Target portal the vendor used, then Target servers and finally its point-of-sale systems that didn’t even have internet access.

Consider cybersecurity language or attestations in contracts and ongoing service agreements for both service vendors and software-as-a-service providers and enforce two-factor authentication for all external access.

In summary, there is no magic bullet for cybersecurity. It is first and foremost a mindset that must permeate the entire organization and must take into account our customers and vendors. Connectedness creates risk. Specific needs will certainly change over time, but like maintaining a home, cybersecurity is an ongoing effort.

About the Author:

Craig Scullin is the Director of IT for Granite Properties and has over 20 years of experience across different facets of IT. At Granite, he oversees application delivery, security and software development. He also directs the firm’s charitable efforts. Craig is a graduate of UT Arlington (BS) and UT Dallas (MBA), and enjoys woodworking and learning to play guitar.

THE ROLE OF AI IN SECURITY Artificial intelligence has been working its way into several technological advancements.

But how can it affect the operations of a building?

Brent Boekestein, CEO and Co-Founder of Vintra, says AI could lead to the new future of property security. Gone are the days of rooms full of multiple monitors, the future could do that all for you.

Watch the full video and discover other leadership insights at https://leader.creinsightjournal.com.

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HEALTHY BUILDINGS

Legionella: Taking Negligence Off the Table

By Trace Blackmore

Legionella has been getting a good amount of airtime with local television stations in recent months. For most people, this is the first time they are hearing the term legionella. The public is wanting to know what legionella is and what needs to be done about it. The public also assumes that the owners and managers of these buildings and facilities where legionella bacteria can be found are proactively doing something about it.

So, the question is are they?

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To start, it is important to understand what legionella is. It is a bacterium. These bacteria can cause Legionnaire’s Disease (LD) which is a form of pneumonia (legionellosis). There are more than 45 species with over 70 serogroups in this family of bacteria. Most notable of these bacteria is legionella pneumophila, which is responsible for over 90 percent of LD cases. If we examine how this species was named, we learn that legionella was named for the Legionnaires that experienced the original outbreak in 1976.

“Pneumo” translates into lung and “phila” translates into loving. Simply put, legionella is a lung loving bacterium. Legionella bacteria are small (less than 1 µm in width and 2 µm in length). Legionella bacteria can be found naturally in lakes, rivers, streams and ponds. Some have even been found in potting soil. However, the major source of the legionella bacteria that causes LD can be found in commercial buildings.

Many scientists have stated that LD is a first-world issue because the massive infrastructure we have that promotes the growth of legionella bacteria. Naturally occurring legionella bacteria enter a building’s water system where it is permitted

to grow in its ideal environment. Legionella bacteria grow best between the temperatures of 77°-108°F. When you combine ideal temperature with stagnation, you get a perfect breeding ground for legionella bacteria. This environment perfectly describes many of the systems we have in our modern buildings.

Another fact to know is that in order to become infected, one must inhale legionella contaminated water droplets to become infected. Most people’s immune systems can fight off infection, but certain members of the population and those with a weakened immune system are much more suspectable to infection that can lead to LD. Several years ago, The American Society of Heating, Refrigeration and Air-Conditioning Engineers (ASHRAE) created a document designated as standard 188. This document is a voluntary standard that states if a building houses immune-compromised patients overnight; houses people of 65 years of age; has multiple housing units with a centralized hot water system and/or has more than 10 stories, then one should comply with this voluntary standard.

Compliance with this standard is also necessary if the building has any device that has the potential to spread contaminated water droplets.

Many owners, managers and operators are under the impression that since the standard is voluntary, they do not need to act. It is important to know that eliminating legionella bacteria is impossible. However, proactive measures can be taken to ensure people do not get LD in commercial buildings.

There are two reasons to act: to reduce the risk of someone contracting LD in one of our buildings and to take negligence off the table. If someone were to become sick with LD, it will be known that standard 188 exists and was not practiced. This could be used to prove negligence.

Just one month after ASHRAE released standard 188, an outbreak occurred in the Bronx, New York. Local legislation responded by making part of standard 188 law. Every cooling tower located in the State of New York must now be registered with the health department and have a specific action strategy for the prevention of LD. Those living in New York are now forced to act. It is only a matter of time before legislation like this happens in other localities.

Since New York only included cooling towers in their legislation, the assumption is legionella only grows in cooling towers. This is not the case. Legionella grows naturally in water. Cooling towers are a good distribution system when it comes to spreading contaminated water droplets. continued on page 20

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Legionella, continued from page 19

Nevertheless, the Centers for Disease Control (CDC) reports that more than 80 percent of LD cases are traced back to the domestic water, not cooling towers. Many predict that New York will change the law due to this information.

Some people believe that having a cooling tower water treatment program is their compliance with standard 188.

This belief is incorrect, because the two primary goals of a traditional water treatment program are to increase heat transfer efficiency and prolong the longevity of the equipment, not eliminate a specific species of bacteria. Moreover, the prime location of LD causing bacteria is found in the domestic water, not the cooling tower. Compliance with standard 188 covers all of the water systems within the building. Additionally, the only “real” way to manage legionella bacteria in any system is to test for it. Some legionella testing can cost as much as a “cheap” water treatment program. Just as one should not consider a “cheap” water treatment program–you get what you pay for–you should not consider a traditional water treatment program to be your compliance to standard 188.

Armed with this knowledge, a property may now decide to start testing for legionella bacteria in the building. This still is not the complete essence of standard 188. The building needs to know what to do with the test results when there is a positive result for legionella bacteria.

The previous statement was read correctly. A positive test result for legionella is a “when” scenario, not an “if” scenario.

Building staff will eventually find a positive test result for legionella bacteria, even when all protocol is being followed.

Remember, the elimination of legionella bacteria is not the goal. Having an action strategy to reduce the risk of someone getting LD is the goal. When this action strategy includes the entire building’s water systems, it is called a Water Management Plan (WMP.) A WMP includes a drawing of all the water systems in a building with possible legionella breeding grounds identified.

Once identified, a plan is put into practice to reduce the growth of legionella bacteria in those systems. The plan is validated with periodic legionella bacteria testing. If a positive legionella bacteria count is found in a test specimen, the WMP is followed to reduce the population of legionella bacteria.

Most WMPs confirm this reduction with a follow-up legionella bacteria test. Therefore, simply testing for legionella bacteria is not enough. Almost all experts agree, you should know what you are going to do with the test results before starting the collection of test specimens. This makes WMPs an important part of the building’s operating procedures.

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Many property management professionals are under the assumption if they don’t test for legionella, they are not liable for someone getting LD in their building. This cannot be further from the truth and can most likely be used against them from legal discovery. Keeping one’s head in the sand is one of the worst positions that can be taken when trying to understand what you can do about reducing LD in your building.

It is natural to fear something that is not understood. Don’t let that fear lead to paralysis, which can lead to negligence.

Don’t ignore it. Do something about it: learn! The Centers for Disease Control (CDC) has several good documents that spell out what needs to be in a WMP. You can also seek a local professional to help understand this complex topic.

There is so much information out there that warns about LD, proving negligence is not a difficult task. Let’s work together to take negligence off the table. Dealing with LD is hard; WMPs are simple. Being proactive can not only save assets. Being proactive can save lives. Owners and property managers are urged to be proactive about LD and learn what can be done to prevent it.

About the Author:

Trace Blackmore is a Certified Water Technologist who owns and operates Blackmore Enterprises.

Blackmore Enterprises is located in Atlanta where it provides sound and proven water treatment programs designed to reduce operational cost and prolong equipment longevity. Blackmore Enterprises also excels in working with clients to help them create 188 compliant Water Management Plans (WMPs.) Mr. Blackmore is the host of Scaling UP! H2O, the world’s most popular water treatment podcast. Mr. Blackmore has produced several podcast episodes on the prevention of Legionnaires Disease (LD.)

BUILDING ENGINEERING, WORKFORCE DEVELOPMENT Creating interest in technical jobs may begin with a simple step: Encouraging the younger generation. Adele Bayless with JLL says many younger people don’t view technical jobs as a viable option. She explains how it is up to the industry to promote these careers due to their vital role in the operation of properties. She emphasizes that all parts of the commercial real estate industry must work together to progress forward.

Watch the full video and discover other leadership insights at https://leader.creinsightjournal.com.

www.ereg.me/r19

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SUSTAINABILITY It is no secret that the expectations for office spaces are changing. As work environments continue to blur the lines between work and play, property managers and building engineers alike must consider new and innovative ways to attract tenants and their talent.

The newest trend in both office spaces and multi-family residences is urban farming.

With outdoor green space being a common request from tenants, it is a natural step for property managers to begin placing rooftop gardens or farming plots around their property. The set-up is fairly simple, and often, there may be a committee or tenant that volunteers for upkeep.

The trend was inspired by large corporations like Google and Facebook making large structural changes to what was considered an office environment. Their campuses involved lots of outdoor space, multiple places for employees to relax from work and urban farming initiatives. As this trend has proliferated through the country, it is beginning to become a common request from potential tenants.

“Grow�

Your Tenant Amenities by Adding a Farm

By Molly Looman

Above photo of urban gardening project at Crown Pointe managed by Madison Marquette courtesy of Copiana.

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What might a typical setup look like for a property?

It all depends on your space. Gardening isn’t possible without the right conditions, so finding an open spot with sun on the property is key. Many multi-family spaces have used rooftops, but other office spaces have used vertical towers, courtyards or even areas just outside their door.

Most urban farmers use raised beds that are wooden boxes filled with soil rather than digging directly into the dirt. This allows for control of the soil and keeps the garden organized. Having a committee or designated gardener manage the upkeep of the garden will ensure longevity and keep stress off a maintenance team. A drip system for watering will also make the garden more self-sustainable and less of a hassle.

continued on page 25

SHORT VIDEOS FOR ON-THE-GO CRE PROFESSIONALS CRE Leader Insights is a collection of industry insight and wisdom recorded in short, information-packed videos for on-the-go real estate professionals and leaders.

SIGN UP FOR OUR ENEWSLETTER Having it customized and delivered to your inbox. We will send you our top videos, as well as a few select stories we curate to fit your interests each month. We’ll just need your email address, name and answers to a few brief questions, so we can tailor our communications to your preferences.

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Artificial intelligence has been working its way into several technological advancements. But how can it affect the operations of a building? Brent Boekestein, CEO and Co-Founder of Vintra, says AI could lead to the new future of property security.

Gone are the days of rooms full of multiple monitors, the future could do that all for you.

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GROW, continued from page 22

If an owner or property management team is seeking to avoid the operational burden of creating and maintaining an urban farming setup, they can still offer this tenant amenity by employing a firm that specializes in urban farming for commercial businesses. All commercial businesses must do is provide the space. These third parties will then provide a turnkey solution that handles all the upkeep, maintenance and harvesting of fresh fruit, vegetables and herbs.

With health and wellness being important topics to office employees, office gardens and urban farming are a great way to attract new tenants. The opportunity to purchase fresh vegetables and establish a sense of community through a shared space is something that can separate your space from the pack.

From a property management professional’s perspectives, this is a low-cost, low-upkeep way to add value to a property. It may even be a great opportunity for a green-thumbed team member to be a leader in a project. http://om.creinsightjournal.com/grow-your-tenant-amenities-by-adding-a-farm/ About the Author: Molly Looman is a communications intern at BOMA and a senior at the University of North Carolina - Chapel Hill. She will complete her degree in Public Relations and Dramatic Arts in May of 2020. While new to the world of commercial real estate, she has been eager to learn about this exciting and growing industry.

Photo of urban gardening project at Crown Pointe managed by Madison Marquette courtesy of Copiana.

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OPERATIONS

ARE YOU A MOBILE VENDOR TRAFFIC COP? By: Becky Hanner, BOMA Fellow, RPA, CPM, LEED GA Hanner Commercial Asset Services Early last decade there were few mobile service offerings, but now building managers find themselves spending an inordinate amount of time coordinating food trucks and other events at their properties. And this is only the tip of the iceberg!

Why is this? It’s a melding of social issues. First, retail is changing dramatically. Shoppers want purchasing to be easy and with quick delivery. They like convenience, without having to drive their car to purchase items; or at least, not have to travel far. What brick and mortar remains is trending towards experiential, with activities intertwined with purchasing.

Next, the workforce is getting younger and the number of workers, diminishing. This scenario has created a competitive atmosphere in the labor market. Companies are vying to attract top talent. The workforce now has a greater voice in creating the company work culture. With these things in play, HR is more involved in site selection than it has traditionally been.

One of the things HR considers when evaluating properties is the number of amenities available to their employees.

Building owners desire to attract quality tenants to their properties. Tenants need to attract qualified workers. Workers want to be in an environment they are proud to work in and that creates a good sense of community. Creating a sense of community includes, among other things, good communication, convenience, and experience. A robust amenity package can provide workers with convenience and with an event atmosphere (experience). For example, scheduled food trucks make it easy for a building occupant to go outside and pick up something for lunch. It creates an event atmosphere because they have selection, see other workers during this experience and enjoy the outdoors during the workday.

What better way to help your tenants attract employees than to allow them to take care of these chores during the workweek so that they have more time in the weekend for other things!

Managers need to attract the best service providers for their building occupants. Mobile vendors seek to provide services at projects where they will be most profitable. Buildings that use the services of a curator may not be seeing top of the line amenities since they take a percentage of profits which the vendors do not pay outside of a curating service.

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The number of mobile services is rapidly expanding.

Here are some common and popular services, but by no means is this list exhaustive.

BEAUTY • Barbers • Nail Salons • Beauty Supplies • Hair Supplements RETAIL • Jewelers • Clothing • Flowers HOBBY • Bicycle Repair • Golf Club Clinics SERVICES • Mobile Device and Accessory Repair • Shoe Repair • Dry Cleaning VEHICLE • Oil Change and Service • Dent Repair • Windshield Repair • Fuel Ups PETS • Veterinary • Pet Supplies • Grooming HEALTH • Mammograms • Blood Tests • Chiropractic • Boot Camps Every market differs, with these or other services not mentioned above.

Like the evolution of the work order system, technologies are emerging that provide solutions for managing mobile amenities at properties. The best of these technologies will:

Your own tenants may be a hinderance in attracting mobile amenities. If you currently provide the event calendar to your main point of contact, the chances of this information being filtered through to their own employees is about 50/50. Research has shown that direct notification to the building occupants will increase sales significantly, and with these increased sales, you can catch the attention of the most sought-after vendors.

Which brings us back to the property management staff who is responsible to coordinate these things, along with planning a schedule, communicating with tenants and providers, obtaining updated and accurate certificates of insurance, business license or indemnification agreement (if required), determine event location, set up and clean-up of event location, securing alternate providers, knowing when a mobile amenity is on the property, coordination of rain dates, policing trash, handling requests and complaints, and the list goes on. Research shows that one food truck event per week can take more than 25 percent of a staff member’s time to coordinate and manage on an ongoing basis. More properties or more food truck days increases this cost even more. Can you envision how much time it will take to add these other amenities to the property calendar? (Pause and take a deep breath).

Now imagine back to when there was no electronic work order system.

Tenant requests were written down on a notepad, coordinated and followed through manually. With technology, work orders are implemented electronically, with fewer people having to be involved in the solution. The property manager can utilize the analytics to help prevent future issues.

Electronic work order systems have raised the level of the bar on services provided to tenants.

About the Author: Becky is principal of Hanner Commercial Asset Services, a firm that provides Asset Management, strategic planning and training. She is a recognized thought leader known for growing businesses while positively cultivating internal and external relationships. She drives strategy and new business development through her vast network of contacts and ability to keep a pulse on industry trends.

•

Streamline processes with self-service sign-up by vendors and alternates with final approval by managers. Sign up should include upload of current COI. Automatic vendor notification of event rules and regulations and set up location.

•

Communicate with occupants directly to notify which vendors will be on property, menus, specials and discounts via the individuals preferred method of communication

• Social Media management with auto-generated notification of events.

•

Expand amenity base with open enrollment to schedule for all services and food trucks. Auto-notify all vendors in your market of property events so they can sign up for certain days, again with the manager final approval.

•

Measure success with analytics such as sales reports, reviews, number of attendees and increased number of direct building occupant contacts.

•

Minimize potential liability exposure with best practices, notification of expiring certificates of insurance and those that do not meet requirements.

• Offset staff cost with efficiencies so that upfront cost should pay for itself within a year.

Embrace this change and become its master. You can control the traffic that comes in and out of your property, give the service providers rules and guidelines to follow and have fully engaged tenants.

Amenity technology is becoming the norm just as electronic work order systems have become. The information that can be generated from these events can positively raise the level of the bar on services you provide to your properties.

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TRENDING IN CRE

THE SCARY

(BUT FASCINATING)

TRUTH ABOUT CONSTRUCTION’S FUTURE

By Travis Vickers, Principal, BoggsVickers A new future is on the horizon for real estate investors. In big cities, new construction is becoming an outlier. As renovation becomes the norm, offices and other business spaces will no longer follow traditional industry blueprints.

Why? The world is running out of space and resources, causing more businesses to “upcycle” existing buildings rather than build something from the ground up.

When investors approach renovations asking the right questions, a project can be creative, inspiring and cost-effective.

HOW THE RECESSION STARTED A TREND In the 1980s, 90s and early 2000s, new construction and the banking that funded it were hot. So hot, the U.S. economy melted in 2008. It’s painful to remember. Loans were hard to get. New

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construction halted. Companies closed and people lost their jobs.

Even so, some businesses needed to expand their spaces. In this new financial environment, that meant getting creative.

As a result, renovations surged. Tire warehouses became event venues.

Old factories became office spaces.

And while the buildings’ uses changed, original design details – like exposed brick – lent an unexpected but welcomed amount of character and charm.

Today, that authentic feel you get from an old space is now preferred by many. Real estate investors are looking to update spaces rather than build new ones. Even new construction is trying to mimic that industrial feel with exposed duct work, industrial doors and lighting.

NEW CONSTRUCTION COSTS ARE HIGH Of the buildings that will stand in 2030, 70 percent of them already exist today.

While the economy has recovered and unemployment is at record lows, new construction has ramped back up at a slower pace.

Other than design preferences, space and construction materials are a factor.

Space is harder to find in cities and, if available, comes with a big price tag.

Materials are selling at a premium too.

Steel is up. Concrete is up. Drywall is up.

Even tariffs on imports are up.

Couple that with a labor market gap - skilled tradespeople are all very busy. And there aren’t enough skilled plumbers, welders or bulldozer operators to go around.

All these factors are making new builds an out-of-reach luxury for many.

NOW TRENDING: RENOVATIONS Whether it is a stylistic choice or cost-motivated decision, the outcome of renovations that go well often have unexpected benefits: creativity and cool factor. For companies that are looking to recruit and retain talent, creating a cool space is important; the industrial look is very in.

Typically, the traditional office building has a certain standard: a central elevator lobby with exterior office space. But repurposing an old building means making an office setting work in a space that was created for another use and a whole new layout.

One Clay Place investors really did this right. The investment team acquired an old warehouse and tapped BoggsVickers to help with the basics: paint, new garage doors -- mostly cosmetic upgrades. The building was in great shape; they didn’t even have to touch the roof or the windows. The investors doubled their investment at resale within a year.

SOUND INVESTMENT FOUNDATIONS Investors who win the end-game know the value of a professional property assessment during the pre-game (due diligence).

End-users as well as investors can minimize their investment by identifying and assessing any associated risks even prior to the first set of plans.

For example, with an initial inspection, BoggsVickers can determine if a building is water tight with a solid roof and can also inspect the plumbing. We also review building codes to outline upgrades needed for a change-of-use that may impact sewer capacity, window layouts, column spacing, number of restrooms, lighting and HVAC capacity. Likewise, a general contractor can provide high-level pricing to ensure a profitable investment.

RENOVATION ALL-STAR

But that’s not always the case.

CAUTION: RENOVATION IN PROGRESS Renovations are not always the cheapest option. When digging in, it’s critical to look at existing use versus intended use.

There are a lot of factors to consider. Before putting a lot of money into an existing building, investors should ask: • How much money will be required to make it work for the intended use and bring it to code?

• Will the projected profit or value make it worth the investment?

• Will we be right-side up at the end of the renovations?

Another client purchased a building despite its extreme condition that financially was not worth rehabbing.

Redevelopment required us to underpin the back wall as the foundation was not sufficient to support it. The roof needed structural reinforcement. The existing floor and basement level had to be completely rebuilt. All costly repairs. A fresh build would have accomplished more.

Potentially, an expert opinion prior to purchase would have resulted in an improved outcome. It will still be a successful project, but the cost and time to market increased dramatically, and a new build could possibly have been delivered in the same timeframe and cost.

BoggsVickers recently assessed and designed a modern basketball training facility for Paul Millsap, an NBA All-Star who lives in metro Atlanta.

Paul got the professionals involved while negotiations to purchase the 33,000-square foot building were still underway. Immediately, failing and/or inadequate mechanical and electrical systems were noted requiring attention, and improved insulation was also recommended to control HVAC costs. However, potential cost savings were also identified as neither steel nor concrete were needed - both high-cost materials. Also, property in the Chamblee area was going for continued on page 30

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Construction’s Future, continued from page 29

a premium, and the cost of land and new construction in the fast-growing area would have been more expensive.

Armed with valuable data, Paul acquired the property, and BoggsVickers designed Core4, a modern basketball training facility with a fresh exterior, a modern interior, basketball courts and state-of-the-art locker facilities with hot and cold plunge pools. It is used for private functions, a high school basketball academy as well as a practice facility for visiting professional NBA teams.

When you work with a partner who can help you make thoughtful decisions before you make an investment, the result inevitably is a space that’s creatively challenging, unique, cost-effective and a great recruitment tool for your company.

About the Author: Travis Vickers is a principal architect at BoggsVickers, an Atlanta-based architecture and interior design studio. He hails from Florida, where he got his start designing projects for Walt Disney World. BoggsVickers is known for unearthing dormant space and unleashing creativity across the continental United States, and even in Hawaii. The firm was recently recognized as an NAIOP Associate Firm of the Year and Gator 100 recipient.

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TIPS FOR REPURPOSING A SPACE While renovation is becoming a more popular option over new construction, it’s important to consider many factors before purchasing a space to renovate. A few tips for property investors and businesses include: 1. Get an architect or interior design expert to give input on property before purchasing.

2. Consider the cost to update the space and bring it to code.

3. Analyze operational expenses, such as the impact of higher vs. lower ceilings on HVAC costs.

4. Think about things that impact workplace productivity, such as column spacing and white noise.

5. Set aside a 15 to 20 percent contingency fund for the unexpected.

6. Consider if the end justifies the means. How much will modernizing cost, and what will be the return?

STAY UP TO DATE WITH THE LATEST IN O+M BEST PRACTICES A trusted resource for real property operations and maintenance information and education; Equipping building technical professionals to advance their careers.

OM.CREINSIGHTJOURNAL.COM The site hosts articles, video and industry education information from subject matter experts and trusted real estate organizations that focus on enhancing the career paths of individuals responsible for maintaining and operating highperforming real estate assets.

SIGN UP FOR OUR ENEWSLETTER Having it customized and delivered to your inbox. We will send you our top stories, as well as a few select stories we curate to fit your interests each month. We’ll just need your email address, name and answers to a few brief questions, so we can tailor our communications to your preferences.

Want to contribute? Submit your articles and ideas to ominsights@creinsightjournal.com

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CALENDAR OF EVENTS OCTOBER 2-4 Real Estate Investment & Finance 8:30 a.m. - 5 p.m.

BOMA Georgia Conference Center OCTOBER 8 Managing Industrial Properties 9 a.m. - 4 p.m.

BOMA Georgia Conference Center OCTOBER 9 WEBINAR - So You Think You Can TOBY? 9:3 0- 11 a.m.

Zoom Meeting OCTOBER 10 Building Envelope BTO Safety Seminar 8:30 - 11:30 a.m.

The Towers At Wildwood (Conference Room) Sponsored by Epic OCTOBER 15 Tour of Buildings: Assembly Yards 1 - 3 p.m.

5801 Peachtree Road OCTOBER 22 Doing Business with BOMA Georgia AMRG Luncheon 11:30 a.m. - 1 p.m.

BOMA Georgia Conference Center OCTOBER 24 Ethics is Good Business ShortCourse 8:30 a.m. - 5 p.m.

BOMA Georgia Conference Center OCTOBER 25 CRE Operations Masters Competition 1 - 4 p.m.

5901 Peachtree Dunwoody Road | Suite C350

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OCTOBER 29 Pests in Industrial Properties - Industrial SIG 11:30 a.m. - 1 p.m.

OCTOBER 30 WEBINAR – TOBY Judging Workshop Zoom Meeting 10 - 11:30 a.m.

OCTOBER 31 Halloween New Member Orientation 10 - 11:30 a.m.

BOMA Georgia Conference Center BEGINS NOVEMBER 5 Refrigeration Systems and Accessories 8:30 a.m. - 5 p.m.

BOMA Georgia Conference Center NOVEMBER 6 Young Professionals Lunch-and-Learn 11:30 a.m. - 1 p.m.

Location TBD Presented by Russell Landscape Group, Inc. NOVEMBER 7 How to Improve Energy Efficiency in Your Building (Free Seminar) 8 a.m. - Noon AT&T Midtown

NOVEMBER 13 BOMA Georgia November Luncheon 11:30 a.m. - 1 p.m.

Atlanta Marriott Northeast/Emory Area Presented by Mid America Metals NOVEMBER 14 AND 21 2020s Professional Impact (a Cynthia Mills Webinar) 2:30 - 4 p.m.

2020 CRE Leadership Masters Program Application Deadline: Nov. 29 DEC. 5 BTO Luncheon 11:30 a.m. - 12:30 p.m.

Northcreek Office Park | Building 200 Presented by EMCOR Service Aircond and Gray Contracting DEC. 12 BTO Luncheon 11:30 a.m. - 12:30 p.m.

191 Peachtree Presented by EMCOR Service Aircond and Gray Contracting

ONLINE REGISTRATION AT www.bomageorgia.org/calendar

ALLIED MEMBER SERVICE DIRECTORY AIRDUCT CLEANING Ductz Of Greater Atlanta....................... (770) 631-2424 MediClean Air Duct Services................(404) 408-6136 APPRAISAL CONSULTING Fellers, Schewe, Scott & Roberts, Inc. (770) 621-9548 OLM Inc...................................................... (770) 420-0900 ARCHITECTS,LANDSCAPING-EXTERIOR Ed Castro Landscape............................. (770) 998-8444 ATTORNEYS Andre Kill & McCarthy LLP.................. (404) 653-3005 AUDIO VISUAL SERVICES Vertical AV TV............................................(404) 352-2488

CONCRETE Addco Restoration and Preservation Group, LLC (770) 688-5419 Arisfor LLC................................................. (724) 264-1050 CONSTRUCTION PRODUCTS Beam Team Construction, Inc..............(678) 221-7697 Capitol Materials, Inc................................ 000-000-0000 Kilcor Construction..................................(404) 772-9956 Portico Systems.......................................(864) 527-3148 The Home Depot.......................................(704) 305-2881 Yancey Power Systems..........................(678) 945-2637

CONTRACTORS Beam Team Construciton, Inc..............(678) 221-7697 Benning Construction Company.............. 404-792-1911 Centennial Contractors Enterprises Inc. (770) 613-2999 Double T Contracting, Inc......................(770) 489-7772 Emery & Associates................................(770) 414-9099 Everlast Construction Group, LLC.......(770) 722-0752 Gray Contracting..................................... (678) 530-9700 Harrison Contracting Company, Inc....(770) 500-7720 Humphries & Company...........................(770) 434-1890 Innovative Engineering Inc....................(770) 517-5507 Nova Commercial Interiors Inc.............(770) 592-0260 PKS Paving & Concrete Construction.(404) 401-8551 Vintage Constructors & Builders, Inc.....770-421-6195 Western Specialty Contractors............(678) 553-0170 Continued on next page.

BLDG MGT CONSULTANTS PointGuard.................................................(704) 271-9890 BLDG SERVICES NELSON........................................................(404) 881-1811 Century Fire Protection LLC.................(770) 945-2330 Titan Electric Georgia LLC...................(770) 480-6345 Building Cleaning Solutions, Inc.......... (678) 445-3806 Engineered Restorations Inc................ (770) 682-0650 Peach Vending..........................................(770) 315-0160 BUILDING AUTOMATION CONTROLS Convergint Technologies............................561 870-5914 Genea...............................................................714 694-0536 CARPET/FLOOR Portico Systems.......................................(864) 527-3148 ServiceMaster Cleaning & Restoration (678) 766-0909 SOLID Surface Care, Inc....................... (678) 354-6726 Southeastern Commercial Flooring Inc. 770) 591-9980 Specialty Floor Solutions, LLC............. (404) 858-4005 The Mad Matter Inc.................................(678) 361-6704 Zerorez Atlanta..........................................(770) 242-1313 CATERING/FOOD SVCS Ben & Jerry’s............................................(404) 666-2232 COATINGS AND FINISHES NAWKAW CORPORATION.........................706-355-3217 COMMUNICATIONS Airwavz Solutions..................................... (704) 907-7104 AT&T.............................................................(770) 598-7532 Cana Communications, Inc................... (678) 766-6600 Kings III Emergency Communications.(678) 438-1965 Systel, Inc....................................................(770) 337-7974

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ALLIED MEMBER SERVICE DIRECTORY DOORS Piedmont Door Solutions........................(678) 554-7000 ELECTRICAL Advanced Power Technologies (APT) (404) 615-7266 Allied Reliability Group............................(770) 590-7449 Allison-Smith Company..........................(404) 351-6430 J.R. Electrical............................................(770) 420-1530 LMI Systems Inc.......................................(770) 652-1383 Mayberry Electric, Inc............................(404) 991-7007 Prime Power Services Inc.................... (678) 898-4960 Systel, Inc....................................................(770) 337-7974 ELEVATORS/ESCALATORS Fujitec America Inc................................ (770) 209-0322 KONE Elevators & Escalators...............(770) 427-3373 Maxair Mechanical Inc...........................(770) 714-9642 Oracle Elevator Company......................(404) 581-0911 Phoenix Elevator of Georgia.................. (678) 574-2447 ThyssenKrupp Elevator Corporation (770) 250-6482 EMPLOYMENT SPECIALIST BG Talent....................................................(954) 614-3419 ENERGY ENTEK.......................................................... (678) 910-1326 Envision Realty Services, Inc...............(404) 579-8129 Mallory & Evans Service........................(404) 297-5066 McKenney’s Inc.........................................(404) 624-8777 National Glazing Solutions LLC............(404) 360-7866 NeoBright....................................................(770) 265-8947 Trane............................................................(678) 775-4106 Yancey Power Systems..........................(678) 945-2637 ENGINEERING Allied Reliability Group............................(770) 590-7449 Harbin’s Mechanical Services, Inc......(770) 914-7060 Innovative Engineering Inc....................(770) 517-5507 Mayberry Electric, Inc............................(404) 991-7007 McFarland Dyer & Associates..............(770) 932-6550 NOVA Engineering & Environmental...(770) 570-9171 PENTA Engineering Group Inc.............. (678) 282-1999 Sustainable Investment Group LLC (SIG) (404) 343-3835 ENVIRONMENTAL Aquascape Environmental....................(678) 445-0077 Bruce Environmental............................. (770) 439-8908 Sustainable Investment Group LLC (SIG) (404) 343-3835 The Morley Companies........................... (770) 569-1100 EQUIPMENT RENTALS Stone Mountain Access Systems........(770) 908-2936 Sunbelt Rentals Inc................................. (404) 525-1919

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FACILITY SUPPORT Peach Vending..........................................(770) 315-0160 PENTA Engineering Group Inc.............. (678) 282-1999 Stone Mountain Access Systems........(770) 908-2936 FINANCIAL SERVICES, TAX CONSULTANTS Graham Group.......................................... (404) 634-4652 FIRE PROTECTION AFA Protective Systems Inc................ (770) 794-9000 Basesix Systems LLC.................................678-833-8351 Century Fire Protection LLC.................(770) 945-2330 Convergint Technologies............................561-870-5914 Critical Systems LLC............................... (770) 612-9172 Fire & Life Safety America Inc............ (770) 560-1674 International Fire Protection................(770) 745-4530 Life Safety Solutions Plus LLC............ (770) 843-3671 Mitec Controls Inc....................................(770) 813-5959 Protech Fire Inc........................................(770) 531-0587 Titan Electric Georgia LLC...................(770) 480-6345 VSC Fire & Security, Inc........................ (678) 252-0600 FIRE/WATER/MOLD RESTORATION American Property Restoration Inc. (770) 733-3584 BELFOR Property Restoration..............(770) 939-0128 Blu Sky Restoration Contractors.........(678) 233-7220 BMS CAT.....................................................(678) 231-5024 Capital Restoration..................................(770) 973-1666 Epic..............................................................(770) 516-3491 Full Circle Restoration & Construction Services......................................................(770) 232-9797 Global Restoration...................................(470) 225-9698 Parker Young Construction/FireStar Inc. (770) 368-1000 Remediation Group/RGI Commercial (404) 214-1470

ServiceMaster Cleaning & Restoration (678) 766-0909 SERVPRO of Decatur..............................(404) 378-9998 SERVPRO of Norcross............................ (770) 858-5000 Servpro of North Atlanta/Buckhead (770) 318-0180 Waterproofing Contractors Inc........... (770) 449-5552 FITNESS Advantage Sport & Fitness................... (607) 257-2107 Ready Fitness............................................(404) 550-2176 GENERATORS Prime Power Services Inc.................... (678) 898-4960 GLASS National Glazing Solutions LLC............(404) 360-7866 HEALTH & HYGIENE PRODUCTS, PAPER PRODUCTS Essity...........................................................(678) 938-9119 Life Safety Solutions Plus LLC............ (770) 843-3671 HVAC Addison Smith Mechanical Contractor Inc. (770) 832-9006 Air Filter Sales & Service, Inc...............(770) 939-1250 Capital City Mechanical Services Inc. (770) 449-0200 Daikin Applied...........................................(770) 514-5880 Ductz Of Greater Atlanta....................... (770) 631-2424 EMCOR Services Aircond...................... (800) 768-4258 ENTEK.......................................................... (678) 910-1326 Genea................................................................17146940536 Harbin’s Mechanical Services, Inc......(770) 914-7060 Legacy Mechanical Services Inc..........(770) 432-1171 Mallory & Evans Service........................(404) 297-5066 McKenney’s Inc.........................................(404) 624-8777

ALLIED MEMBER SERVICE DIRECTORY MediClean Air Duct Services................(404) 408-6136 Shumate Mechanical, Inc..................... (678) 584-0880 Southeast Pump & Equipment Inc......(678) 990-1388 Trane............................................................(678) 775-4106 United Maintenance, Inc........................(770) 455-1656 INDUSTRIAL DOCK & DOOR REPAIR INSTALLATION Miner Southeast.......................................(678) 730-4700 INTERIOR DESIGN NELSON........................................................(404) 881-1811 Nova Commercial Interiors Inc.............(770) 592-0260

Ed Castro Landscape............................. (770) 998-8444 Georgia Environmental Landscape & Maintenance, Inc.........................................770-389-5513 Gibson Landscape Services................. (678) 689-3262 HighGrove Partners................................ (678) 626-3469 HighGrove Partners................................ (678) 626-3469 LandCare LLC............................................ (678) 475-1780 Landmark Landscapes........................... (404) 392-1551 Nature Scapes Inc.................................. (404) 663-5043 OLM Inc...................................................... (770) 420-0900 Ruppert Landscape.................................(770) 931-9900 Russell Landscape Group Inc.............. (770) 446-3552 Sedgefield Interior Landscapes, Inc...(770) 984-0171 Yellowstone Landscape......................... (404) 668-4508

LIGHTING Advanced Power Technologies (APT)...........................................................(404) 615-7266 Blue Frog Lighting...................................(404) 569-7995 E. Sam Jones Distributor Inc................(404) 351-3250 GO2LED....................................................... (770) 262-1670 Green Light Depot.......................................770-299-8088 NeoBright....................................................(770) 265-8947 NetZero..........................................................404-956-3835 Voss Lighting............................................ (770) 438-8557 LOCKSMITH Armor Lock & Security. Inc................... (770) 493-1915 Continued on next page.

JANITORIAL A&B Corporate Cleaning Services, LLC (404) 965-1799 ABM..............................................................(678) 245-3273 Allied International Cleaning Services, Inc. (770) 298-4790 BCJ Building Services............................ (404) 551-2310 Building Cleaning Solutions, Inc.......... (678) 445-3806 Building Maintenance Services Inc.....(770) 218-2993 Chosen Janitorial Services....................(404) 804-6150 Cleanstar National Inc............................(770) 425-6797 Distinguished Properties Cleaning USA Inc. (DPC) (404) 418-1443 Environmental Service Partners..........(404) 583-8514 General Building Maintenance Inc......(770) 457-5678 Georgia Pacific Corporation..................(770) 815-9552 HTH Building Services Inc.................... (770) 988-0084 Kimberly-Clark Corporation..................(843) 384-2423 Level Seven Facilities Services............(404) 955-2442 Pollock Paper Distributors.....................(770) 803-7845 Pritchard Industries SE.......................... (404) 231-1430 Rubbermaid Commercial Products........470-356-5088 Imperial Dade........................................... (770) 405-6900 Southeast Link..........................................(678) 618-6871 The GreenSeason Group, Inc............... (770) 865-3902 Unique Building Maintenance, Inc...... (678) 380-0297 JUNK REMOVAL AND DISPOSAL Junk-King...................................................(404) 392-9366 LAKE MANAGEMENT Aquascape Environmental....................(678) 445-0077 LAND PLANNING AND SURVEYING McFarland Dyer & Associates............. (770) 932-6550 LANDSCAPING 4 Seasons Landscape Group LLC....... (770) 452-4455 Arborguard Tree Specialists..................(404) 299-5555 Baytree Landscape Contractors..........(770) 457-3407 BrightView Landscape Services..........(770) 662-8775 Caldwell Tree Care................................... (770) 992-1973 Color Burst.................................................(770) 822-9706 Crabapple LandscapExperts.................(770) 740-9739 Downey Trees Inc.....................................(770) 889-2822 www.bomageorgia.org

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ALLIED MEMBER SERVICE DIRECTORY MARBLE RESTORATION & MAINTENANCE Southeastern Commercial Flooring Inc. (770) 591-9980 ADDCO Metal Maintenance Co.............(770) 985-5611 Architectural Surface Restoration LLC (770) 510-8333 Mid America Metals...............................(800) 544-4576 Natural Stone Services...........................(404) 255-8133 Presto Restoration Products & Services (800) 693-1228 Stone Specialty Services........................(404) 261-9111 Stuart Dean Company, Inc....... (404) 872-6090 X 102 MECHANICAL CONTRACTOR J.R. Hobbs Company...............................(770) 963-2600 METAL FINISHING ADDCO Metal Maintenance Co.............(770) 985-5611 Architectural Surface Restoration LLC (770) 510-8333 Mid America Metals...............................(800) 544-4576 Presto Restoration Products & Services (800) 693-1228 Stuart Dean Company, Inc....... (404) 872-6090 X 102 MOVING AND STORAGE Hilldrup...........................................................404-558-5943 OFFICE FURNITURE Atlanta Office Liquidators Inc............. (404) 505-9623 CORT...........................................................(770) 955-4004 PAINT/WALLCOVERINGS CertaPro Painters of Atlanta................(404) 548-7940 Certapro Painters of Duluth & Norcross (404) 434-6535 CertaPro Painters of Fayetteville........ (770) 710-2743 CertaPro Painters of Roswell...............(404) 913-3972 Harrison Contracting Company, Inc....(770) 500-7720 Horizon Painting and Renovations Inc. (404) 436-8981 Kilcor Construction..................................(404) 772-9956 Oakcliff Painting.......................................(404) 867-3707 Southeastern Commercial Painting (470) 359-6330 Spectrum Painting Inc............................(770) 497-0101 Paint Applicators......................................(404) 487-5257 PAINTING Burke Painting, Inc..................................(770) 582-0847 PAPER PRODUCTS Essity...........................................................(678) 938-9119 Georgia Pacific Corporation..................(770) 815-9552 Kimberly-Clark Corporation..................(843) 384-2423 Pollock Paper Distributors.....................(770) 803-7845 PARKING Ace Parking...............................................(404) 254-3661 ITR Of Georgia, Inc................................. (770) 496-0366 36 Insight

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Citizens Lanier Parking Solutions.......... 000-000-0000 LAZ Parking...............................................(404) 787-2076 Legacy Parking Company.........................404-428-4618 Timothy Haahs and Associates, Inc... (770) 850-3065 PARKING DECK Dykes Paving & Construction Company, Inc. (770) 448-3392 Ecosweep...................................................(404) 904-1003 Graydaze Contracting Inc...................... (770) 752-7010 Kaney & Lane, LLC..................................(404) 892-8246 Spectrum Painting Inc............................(770) 497-0101 Wildcat Striping & Sealing....................(678) 937-9525 PAVING PRODUCTS Asphalt Enterprises.................................(770) 424-5001 Blount Construction Company, Inc.....(770) 541-7333 Brite Line Asphalt Maintenance Inc...(770) 516-0604 Dykes Paving & Construction Company, Inc. (770) 448-3392 Georgia Paving, Inc................................. (770) 623-0453 GuardTop LLC............................................(404) 821-2388 PKS Paving & Concrete Construction (404) 401-8551 Rose Paving Company............................(770) 235-2390 The Surface Masters Inc...................... (770) 250-6392 Wildcat Striping & Sealing....................(678) 937-9525 PEST CONTROL Northwest Exterminating Co., Inc....... (678) 383-1011 Peachtree Pest Control..........................(770) 931-9099 Pest USA.....................................................(678) 287-6674 PLUMBING Addison Smith Mechanical Contractor Inc. (770) 832-9006 Art Plumbing Company..........................(678) 486-2525 HM Plumbing............................................. (770) 792-1200

Legacy Mechanical Services Inc..........(770) 432-1171 Sean R. DailyPlumbing Rooter Plus!............................................... (706) 715-1856 Alecia FlahiffPlumbing Royal Flush Plumbing Inc......................(770) 385-5911 Southeast Pump & Equipment Inc. (678) 990-1388 ext 107 Trinity Plumbing LLC...............................(770) 480-7687 PORTABLE/RENTAL COOLING & HEATING Mobile Air....................................................(470) 544-7091 PRESSURE WASHING Ecosweep...................................................(404) 904-1003 Everclear Enterprises Inc..................... (404) 876-9408 Kaney & Lane, LLC..................................(404) 892-8246 Sightline......................................................(678) 530-9152 SunBrite Services....................................... 770-277-6363 Top Of the Line High Rise Service LLC (404) 569-9544 Valcourt Building Services LLC............(770) 971-2000 PUMP SERVICE AND REPAIR Monumental Equipment, Inc.................(678) 765-7001 RELOCATION SERVICES Hilldrup....................................................... (404) 558-5943 RESTORATION Everlast Construction Group, LLC.......(770) 722-0752 Knight Restoration Services.................(404) 987-3074 Meridian Restoration Inc.......................(770) 633-4708 Paul Davis of North Atlanta...................(770) 985-1727 Rainbow International of Metro Atlanta (678) 632-5480 Servpro North Atlanta............................ (770) 820-4629 Southeast Restoration & Fireproofing (404) 297-8388

ALLIED MEMBER SERVICE DIRECTORY RISER MANAGEMENT IMG Technologies, Inc.............................(312) 780-9420 ROOFING Apollo Roofing Company, Inc................(770) 751-6191 Baker Roofing Company........................(919) 710-6654 Core Roofing Systems............................(678) 514-2846 Crabapple Roofing Contractors, LLC (770) 639-3138 Empire Roofing Company Inc...............(770) 948-7663 ENCORE ROOFING, INC...........................(770) 945-0100 IRG VENTURES LLC d/b/a Innovating Roofing Group.

(404) 351-8797 Roof Partners LLC...................................(404) 490-4647 Roofing Atlanta, Inc.................................(770) 248-5787 Simon Roofing...........................................(470) 373-7991 Southeastern TPO................................... (770) 855-9671 Tecta America...........................................(770) 769-1720 Zurix Roofing Systems.............................. 404-579-1000

TREE CARE Arborguard Tree Specialists..................(404) 299-5555 BrightView Landscape Services..........(770) 662-8775 Caldwell Tree Care................................... (770) 992-1973 TROPICAL PLANTS Foliage Design Systems.........................(770) 451-0885 Plant Peddler, Inc.....................................(770) 432-2649 URBAN FARMING Copiana, LLC.................................................404-313-4903 WASTE REMOVAL American Disposal Services..................(678) 736-0140 Republic Services Inc.............................(404) 693-9279

Rubicon Global..........................................(678) 906-2601 Waste Pro/Atlanta................................... (770) 777-1447 WATER DAMAGE/STRUCTURE DRYING American Property Restoration Inc. (770) 733-3584 BELFOR Property Restoration..............(770) 939-0128 Blu Sky Restoration Contractors.........(678) 233-7220 Capital Restoration..................................(770) 973-1666 Epic..............................................................(770) 516-3491 Full Circle Restoration & Construction Services (770) 232-9797 Global Restoration...................................(470) 225-9698 Parker Young Construction/FireStar Inc. (770) 368-1000 Continued on next page.

SEALCOATING Brite Line Asphalt Maintenance Inc. (770) 516-0604 Graydaze Contracting Inc...................... (770) 752-7010 The Surface Masters Inc...................... (770) 250-6392 SECURITY Basesix Systems LLC.................................678-833-8351 Advanced Protective Services..............(678) 789-8256 Allied Universal Security Services......(404) 898-1695 Alscan Inc...................................................(205) 249-7324 Armor Lock & Security. Inc................... (770) 493-1915 BOS Security, Inc.....................................(470) 208-3977 Critical Systems LLC............................... (770) 612-9172 DataWatch Systems................................(256) 307-5718 International Fire Protection................(770) 745-4530 ITR Of Georgia, Inc................................. (770) 496-0366 Marksman Security Corporation.........(404) 678-6700 Miner Southeast.......................................(678) 730-4700 Mitec Controls Inc....................................(770) 813-5959 Norred & Associates, Inc.......................(404) 761-5058 PTR Controlled Access, LLC.................(404) 609-1500 SecurAmerica LLC...................................(404) 926-4258 Securitas Security Services USA, Inc..(404) 633-1140 Southeastern Security Professionals.(770) 540-0175 Walden Security........................................(404) 937-1748 SIGNAGE Signarama Buford and Duluth (770) 831-9660 x 13 TAX CONSULTANTS Fellers, Schewe, Scott & Roberts, Inc. (770) 621-9548 Graham Group.......................................... (404) 634-4652 TRANSPORTATION Pinnacle Transportation Solutions LLC (770) 880-7681 www.bomageorgia.org

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ALLIED MEMBER SERVICE DIRECTORY SERVPRO of Decatur..............................(404) 378-9998 WATER LEAKAGE PROTECTION WaterSignal LLC.......................................(626) 222-7370 WATER TREATMENT Blackmore Enterprises Inc....................(404) 474-4352 EMCOR Services Aircond...................... (800) 768-4258 Garratt-Callahan.......................................(404) 620-9824 WATERPROOFING Engineered Restorations Inc................ (770) 682-0650 Everclear Enterprises Inc..................... (404) 876-9408 Paint Applicators......................................(404) 487-5257 Southeast Restoration & Fireproofing (404) 297-8388 Southern Preservation Systems..........(770) 982-9970 The Morley Companies........................... (770) 569-1100 Waterproofing Contractors Inc........... (770) 449-5552 Western Specialty Contractors............(678) 553-0170 WINDOW CLEANING Level Seven Facilities Services............(404) 955-2442 Sightline......................................................(678) 530-9152 South Beach Glass Inc........................... (404) 851-0111 Valcourt Building Services LLC............(770) 971-2000 WINDOWS Rubbermaid Commercial Products (470) 356-5088 Top Of the Line High Rise Service LLC (404) 569-9544

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ADVERTISERS ON THE WEB ARCHITECTS/DESIGNERS WJE-Wiss, Janney, Elstner Associates www.wje.com

HVAC SERVICES Frazier Service Company www.frazierservicecompany.com

PAVING PRODUCTS AND SERVICES Georgia Paving, Inc. www.georgiapaving.com

UTILITY VEHICLES Easy Ride Golf Cars www.easyridegolfcars.com/georgia-golf-carts

BUILDING MANAGEMENT CONSULTANTS/ SOFTWARE Frazier Service Company www.frazierservicecompany.com

J.R. Hobbs www.jrhobbs.com

PKS Paving & Concrete Construction www.pksasphaltpavingatlanta.com

Reliance Heating and Air Conditioning www.reliance-hvac.com

Wildcat Striping & Sealing www.wildcatstriping.com

VENDING SERVICES Peach Vending www.peachvending.com

Shumate Mechanical www.shumatemechanical.com

PEST CONTROL Peachtree Pest Control www.peachtreepest.com

ELECTRICAL SERVICES Mayberry Electric, Inc. www.mayberryelectric.com ENERGY SERVICES Georgia Power www.georgiapower.com

Trane www.trane.com/Index.aspx

Frazier Service Company, www.frazierservicecompany.com

LIGHTING PRODUCTS AND SERVICES MetroLED Sign and Light www.metroled.com

ENGINEERING PM&A www.pmass.com

PAINTING Harrison Contracting Company, Inc. www.harrisoncontracting.com

Tendon Systems LLC www.tendonllc.com

PAPER PRODUCTS Essity www.essity.com

ENVIRONMENTAL PRODUCTS AND SERVICES Nova Engineering & Environmental www.usanova.com FACILITY MAINTENANCE Harrison Contracting Company, Inc. www.harrisoncontracting.com

PARKING MANAGEMENT AND SERVICES Ace Parking Management www.aceparking.com Pinnacle Transportation Solutions www.pinnacle-transportation.com

WATERPROOFING Addco Restoration & Preservation Group, LLC www.addcorpg.com Engineered Restorations Inc. www.er-inc.net

PRESSURE WASHING Top of the Line High Rise Service www.highriseservice.com

Everclear Enterprises Inc. everclearenterprises.com

RESTORATION & PRESERVATION Addco Restoration & Preservation Group, LLC. www.addcorpg.com Everclear Enterprises, Inc. www.everclearenterprises.com ROOFING SERVICES AND PRODUCTS Specialty Roofing & Coatings www.src-roofing.com SEALCOATING Wildcat Striping & Sealing www.wildcatstriping.com

Southeast Restoration & Fireproofing Co., Inc. www.serest.com Southern Preservation Systems www.spsatl.com Top of the Line High Rise Service www.highriseservice.com Waterproofing Contractors www.wcinc.com Western Specialty Contractors www.westernspecialtycontractors.com

SECURITY SERVICES AND PRODUCTS BOS Security, Inc. www.bossecurity.com TENANT RETENTION Cornerstone Cookie Company www.cornerstonecookiegifts.comwww.

WINDOWS/CLEANING EQUIPMENT/ SUPPLIES Top of the Line High Rise Service www.highriseservice.com

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