2019 CRE Insight Journal - Issue 1

COMMERCIAL REAL ESTATE

ISSUE 1, 2019

JOURNAL

O F F I C I A L P U B L I C AT I O N O F T H E B U I L D I N G O W N E R S A N D M A N A G E R S A S S O C I AT I O N O F G E O R G I A

CELEBRATING TOBY & ASSOCIATION AWARD WINNERS PAGE 8

BREAKING DOWN BLOCKCHAIN PAGE 14

AWARENESS AND PROBLEM-SOLVING SKILLS FOR O+M PROFESSIONALS PAGE 22

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CONTENTS

COMMERCIAL REAL ESTATE

ISSUE 1, 2019

JOURNAL

Insight: The Commercial Real Estate Journal® is published for:

ABOUT THE COVER

BOMA Georgia 5901 Peachtree Dunwoody Rd, NE Suite C-300 Atlanta, GA 30328 (404) 475-9980/(404) 475-9987 – Fax info@bomageorgia.org www.BOMAGeorgia.org www.BOMALegacy.org www.BOMAGeorgiaFoundation.org www.CREInsightJournal.com

On Feb. 13, 2019 at the Oceans Ballroom of the Georgia Aquarium, BOMA Georgia was pleased to honor Georgia’s top commercial buildings for their achievements in operational excellence at the annual TOBY & Association Awards Luncheon. Two buildings received The Outstanding Building of the Year (TOBY) award at this year’s luncheon.

The Wyman Company Advertising Representatives: Jamie Williams jwilliams@thewymancompany.com Janet Frank jfrank@thewymancompany.com Halee McBeth hmcbeth@thewymancompany.com Beth Sheahan bsheahan@thewymancompany.com Katie White-kwhite@thewymancompany.com

FEATURES

6 8 14 18 24 26 31

LEGISLATIVE FOCUS RIDING THE TRANSPORTATION MIGRATION, By Dusty Muck The speed of technological advancements has been on a head spinning trajectory for the past 25 years, and in some instances, it has outpaced the ability to manage the adoption of these advancements.

TOBY & ASSOCIATION AWARDS THE OUTSTANDING BUILDING OF THE YEAR AWARDS While paying tribute to building excellence through disbursement of the TOBY Awards, BOMA Georgia also recognized top association leaders at its annual awards luncheon, held Feb. 13, 2019 at the Oceans Ballroom of the Georgia Aquarium.

Blockchain is an emerging technology that is widely seen as a way to protect organizations from hacks and security breaches.

TRENDING THINKING OUTSIDE THE WHITE BOX, By Stacie Stamper Building owners and leasing agents may need to look to environmental stewardship and social responsibility in the design and construction of work spaces to attract the next generation of tenants.

HUMAN INTEREST/SELF HELP LEADERSHIP SKILLS: BRING YOUR BOSS SOLUTIONS TO IMPLEMENT, NOT PROBLEMS TO SOLVE, By Zachary Mass When problems arise in your company, it can be tempting for employees to hand problems off to their boss. Though it would be the easy way to do things, this approach leads to inefficiency and the waste of many people’s time.

OPERATIONS AWARENESS AND PROBLEM-SOLVING SKILLS FOR O+M PROFESSIONALS, By Noori Mallaji In any business, it is wise to have a system of evaluation established to fully understand your business enterprise – a system that can readily identify any inefficiencies or problems.

The way in which people work, and tenant expectations for space use and demand is changing.

DEPARTMENTS

32 33 39

Executive Editor: Jacob Wilder jwilder@bomageorgia.org

TECHNOLOGY FOCUS BREAKING DOWN BLOCKCHAIN, By Randy Spiess

TRENDING THE FUTURE OF THE WORKPLACE, By Jacob Wilder

CALENDAR OF EVENTS ALLIED MEMBER SERVICE DIRECTORY ADVERTISERS ON THE WEB

Editor-in-Chief: Gabriel Eckert, CAE, FASAE geckert@bomageorgia.org

Managing Editor: Pierce Ostwalt postwalt@bomageorgia.org 2019 BOMA GEORGIA OFFICERS President: Kinsey Hinkson, RPA, BOMI-HP President-Elect: Russell Copeland Vice President: Natalie Tyler-Martin, RPA Immediate Past President: Marie Worsham, CPM, RPA, LEED GA DIRECTORS Christie Campbell Lori M. Cohan, RPA, FMA, LEED GA Patrick Freeman, RPA, CPM, SMA, CCIM Craig Habif, RPA Laurie Harper Amanda J. Madrid, RPA, LEED GA, FMA Bo Reddic Brett Rockman David Vences, LEED GA, SMA, SMT Shannon Westberg, RPA Emily M. White EDITORIAL COMMITTEE Chair: Jack Kennedy, LEED GA Vice Chair: Cicely Anderson Staff Liaison: Jacob Wilder, Pierce Ostwalt Members Bob Fuhr, Dusty Muck, Jen Wright, John Irvine, Mark Gallman, Nancy Larson, Stacie Stamper, Tammy Weeks

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LEGISLATIVE FOCUS

Riding the Transportation Migration

The speed of technological advancements has been on a head spinning trajectory for the past 25 years, and in some instances, it has outpaced the ability to manage the adoption of these advancements. Today, cities across the nation, are struggling to manage one such advancement: the emergence of shareable dockless scooters.

The start of this transportation migration launched in San Francisco in 2012. By 2016, riders had accumulated over 1,000,000 miles on dockless scooters. The idea expanded and caught the eye of former Uber and Lyft executive, Travis VanderZanden, who began Bird after a successful venture capital funding campaign. Today, these scooters have invaded Atlanta, as well as other cities across the state, and have been met with both optimism and criticism.

The support and criticism of this technology can be traced back to their name – ‘dockless.’ Supporters of the technology enjoy the user-friendly nature of the scooters, where a rider can locate a device via smartphone app, unlock the scooter with mobile payment and ride at an economical $.15 to $.20 per minute. Once the rider reaches their destination, they simply leave the scooter for the next rider. This is where much of the criticism surrounding these devices originates.

Critics were unhappy with these devices being abandoned by the rider at inappropriate locations: narrow sidewalks, parking spaces and even streets. This drew the ire of some property managers, members of the public and even some elected officials.

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“One of the pet peeves I have had since these have infiltrated the city, or invaded the city, so to speak, is our sidewalks being blocked by these devices,” said Dustin Hillis, Atlanta City Councilmember, District 9.

Councilmember Hillis is the Chair of the Public Safety and Legal Administration Committee for the Atlanta City Council, which helped craft the legislation regulating sharable dockless scooters in Atlanta.

Despite the criticism, riders continued to support this business model, as it appeared to be filling a gap in the Atlanta Transit System.

“On a broad basis, I expect these scooters to help mitigate vehicular and pedestrian congestion, specifically in densely populated urban areas,” said Todd Mitchell, Director of Operations – National Property Management with Columbia Property Trust.

“There won’t be a single solution to traffic problems in any given market, rather we’ll need a variety of options that allow people to pick something that works best for them,” he said.

Ultimately, individuals are looking for an ecofriendly transportation solution, and riders of public transportation are seeking ways to expedite their ‘last mile’ from the bus stop or train station to the front door of their office.

The migration of these scooters into Atlanta, much like other cities, such as Austin, TX and Nashville, TN was quite literally overnight. This has been another point of contention for the many whose role is to manage the laws and regulations surrounding these mobility devices. For instance, in nearby Athens, GA, the city found them to be so disruptive, due to the scale of the original launch, that they began impounding the scooters by the hundreds. Providers of these devices claim to strategically place them around the city, where riders may easily and conveniently access them.

However, when asked about if there was any planning or communication before the launch of the scooters in Atlanta, Councilmember Hillis replied, “Not to my knowledge. [It] certainly hadn’t been communicated to the City Council members. They just kind of showed up.”

Another topic that created debate was the operation of the units themselves.

At the initial launch, the operational foundation and guidelines surrounding the use of the devices was not yet in place. Some of the first riders could even be caught weaving in and out of pedestrian traffic on crowded sidewalks throughout Midtown.

“The overarching concerns and my top priority are to ensure everyone is safe, whether you are a scooter rider or a pedestrian on the sidewalks,” said Councilmember Hillis.

Industry professionals echoed Councilmember Hillis’ safety concerns.

“Safety seems to be the biggest issue, and we are aware of incidents with vehicles and pedestrians alike,” said Timothy Schluchter, Property Director for John Hancock Real Estate.

“They seem to be used on sidewalks, streets, private and public property.

The scooters have the capability to maneuver throughout the area to avoid following traffic laws.” he said.

Thus, in January, the Atlanta City Council passed ordinance 18-O-1322 by a vote of 13-1. This ordinance updates the regulations for the permitting, enforcement, safety, operations and parking of dockless scooters in the city.

For permitting, companies must provide plans for educating users on proper parking, operations of the devices and plans to encourage helmet use. In addition, the fee for one ‘fleet’ of 500 devices will be $12,000 annually, with an added cost of $50 per additional device.

Although, temporary fleet expansion can be negotiated with the office of the Commissioner of City Planning.

Enforcement of the devices will be done so by the Commissioner of the Department of Public Works. This section of the legislation also defines the fines to be levied for violations of the ordinance, as well as the citation and appeals processes.

The safety regulations within the ordinance are robust, and address many of the once outstanding issues with dockless scooters. Within this section include a limitation on the speed of the devices at 15 mph, a requirement for operators to maintain liability insurance

with the city, instruction for operators to provide users with education on the laws applicable to operating in the city and to encourage helmet use, in addition to prohibiting the operation of a device by more than one person at a time and the use of cellphones while riding.

The ordinance defines the areas in which operation of the scooters in permitted and prohibited. Permitted areas include along the Atlanta BeltLine, in vehicle travel lanes and along other shared use paths, while prohibited areas include sidewalks and other areas used exclusively for pedestrian use.

The overarching concerns and my top priority are to ensure everyone is safe, whether you are a scooter rider or a pedestrian on the sidewalks.”

For parking regulations, the city outlined non-parking areas of enforcement, in addition to reserving the right to cite and dispose of improperly parked devices. Non-parking areas include vehicle travel lanes and shared use paths, accessibility and safety features on private and public properties or any areas that obstruct vehicle parking, among many others locations.

While there is still work to be done on how to fully integrate these devices into our city, Atlanta is riding the transportation migration into the future.

Our city is optimistic in the development of solutions to help residents navigate through this bustling city, and the passage of this legislation is a positive step toward an environment of safety and enforcement.

About the Author: Dusty Muck is an Account Manager for Rubbermaid Commercial Products, providing, waste/ recycling, cleaning, material handling, foodservice and washroom solutions to businesses in Georgia. In addition to his work with Insight, he works as Ambassador to new BOMA Members and works on the BOMA Government Affairs Committee, assisting strategies on legislative and regulatory matters affecting the commercial real estate industry in Georgia.

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TOBY AWARD WINNERS

THE OUTSTANDING BUILDING OF THE YEAR AWARDS

CELEBRATING THE BEST OF BUILDINGS AND BOMA GEORGIA

On Feb. 13, 2019, at the Oceans Ballroom of the Georgia Aquarium, BOMA Georgia was pleased to honor Georgia’s top commercial buildings for their achievements in operational excellence at the annual TOBY & Association Awards Luncheon, presented by 2019 Platinum Sponsor, Full Circle Restoration. Two buildings received The Outstanding Building of the Year (TOBY) award in the 100,000-249,999 square feet and 500,000-1 Million square feet categories, respectively.

TOBY Judges evaluate a building’s overall excellence in building standards, community involvement, tenant and employee relations, energy management, building accessibility, and emergency evacuation and training for building personnel.

All TOBY entrants had the challenge of meeting a minimum building inspection score of 70 percent in order to be eligible for an award. Entrants then competed in their category based on the strength of their building as represented in their application – demonstrating the quality of their building operations and management practices.

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The 2019 TOBY competition featured an impressive group of candidates representing multiple categories. Local TOBY winners advance to the regional level, where they will compete against other office buildings from across the Southeast at the BOMA Southern Region Conference, held March 28 through 30 in Savannah, GA. More details at www.BOMASRC.org.

BOMA Georgia will share the results of the Southern Region TOBY awards in upcoming communications.

Finally, several BOMA service providers made tribute donations to the BOMA Georgia Foundation on behalf of TOBY-winning buildings. Those providers are recognized on each of the coming pages. We encourage you to learn more about the BOMA Georgia Foundation’s positive impact on the commercial real estate industry by visiting www.bomageorgiafoundation.org.

100,000 - 249,999 Square Feet WINNER:

Centrum at Glenridge

OWNER:

Origin Capital Partners

MANAGEMENT:

Jessica Moore, Stream Realty Partners

For this category, all buildings with at least 50 percent office area and a minimum building inspection score of 70 percent are eligible to win an award. Buildings are evaluated based on overall excellence inbuilding standards, community involvement, tenant and employee relations, energy management procedures, building accessibility and emergency evacuation and training for building personnel.

ABOUT THE WINNER Centrum at Glenridge is an 186,826 square foot Class A office building located in the Atlanta Central Perimeter submarket. Centrum was built in 1988, and first occupied in 1989. It consists of an eight-story, plus basement, office building and a four-story gated access parking garage, sitting on a 2.19-acre site. A beautiful, uniquely colored green and blue glass curtain wall and granite accents make up the glimmering exterior of the building. Immaculate and detailed landscaping including many flower beds, planters, Japanese Maples, Crape Myrtles, Camellia bushes, and stone retaining walls surround the property. Centrum’s notable tenant amenities include a state-of-the-art fitness center, conference facilities, and a recently renovated Rising Roll café.

Located inside the Perimeter, Centrum sits in Sandy Springs, just south of I-285 and west of Highway 400 and the Glenridge Connector. The immediate neighborhood includes commercial office properties, retail properties and single and multi-family residential properties, all within walking distance.

Centrum is located one mile from the Medical Center MARTA Station and offers a complimentary shuttle to tenants.

Centrum at Glenridge is owned by Origin Capital Partners,

who purchased the BOMA GEORGIA VENDORS & property in 2014.

SERVICE PROVIDERS: Upon acquisition, Origin immediately n Building Cleaning Solutions, Inc. hired Stream Realty n Mallory & Evans Service Partners-Atlanta, LP n The Morley Companies to lease, manage n Phoenix Elevator of Georgia and oversee capital n Spectrum Painting, Inc. renovations and n Walden Security upgrades to the property. The Class A property is currently 88% leased with 15 unique tenants, including Atlanta’s most popular radio stations.

Under Stream’s management, Centrum has undergone numerous upgrades in sustainability, tenant relations, community outreach, building operations and energy conservation. During this time, over $1.6 million in capital projects and upgrades have been completed at the building. In 2018, Centrum qualified for LEED Gold for the first time in over seven years and has been Energy Star Certified for the past two years. Centrum was the recipient of Stream’s internal Best in Class award, “The Stream Cup,” in both 2015 and 2017, demonstrating exemplary property management performance throughout the year in all facets of operation including physical appearance, mechanical operations, financial reporting, construction management, tenant relations, risk management, owner relations, vendor management and personnel goals and growth.

TRIBUTE DONORS: Mayberry Electric • SERVPRO of Decatur • Sightline

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500,000 - 1 Million Square Feet WINNER:

271 17th Street

OWNER:

CSHV 271 17th Street, LLC (Lionstone Investments)

MANAGEMENT:

Cary Horvath, Cushman & Wakefield, US

For this category, all buildings with at least 50 percent office area and a minimum building inspection score of 70 percent are eligible to win an award. Buildings are evaluated based on overall excellence inbuilding standards, community involvement, tenant and employee relations, energy management procedures, building accessibility and emergency evacuation and training for building personnel.

ABOUT THE WINNER Built in 2009, 271 17th Street is a 541,789 square foot Class A commercial office tower located in the heart of the dynamic Atlantic Station; a 138-acre mixed use development in what has become one of the hottest communities for development and activity in Atlanta – West Midtown. A city within in a city, Atlantic Station offers something for everyone, including 50+ retail shops, multiple restaurants, fitness centers and a cinema.

Atlantic Station offers year-round activities for everyone and truly embodies the live, work, play atmosphere; a true benefit to the 271 17th Street tenant.

Understanding that tenants are the foundation for any successful building, 271 17th Street implemented an exemplary Tenant Relations program, which led to 100% of tenants stating they would recommend the property in a 2018 Kingsley survey. The program allocated more than $90,000 to programs and initiatives to better improve the overall tenant experience, including summer and holiday events, monthly pop up lobby events, monthly lunch and learns and community involvement events.

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The 21 tenant floors provide expansive floor plates with floor-to-ceiling windows and views from all locations. The building hosts a Conference Center with two large meeting rooms and a congregation space for snacks and relaxing, in addition to offering concierge style services. Additionally, 271 17th Street has approved the implementation of Kimberly Clarke’s Onvation Restroom Management System for installation in Q1 BOMA GEORGIA VENDORS & 2019. Onvation is SERVICE PROVIDERS: restroom technology that uses smart sensors to enable proactive monitoring of restroom conditions, sending real time data and alerts. The implementation of this will not only assist with tenant satisfaction, but also with sustainability around responsible procurement, innovation and waste elimination.

While 271 17th Street’s 25 stories and ground floor rest on the Atlantic Station parking deck, the building hosts an

n ADDCO

Metal Maintenance Co. n Allied International Cleaning Services, Inc. n Allison-Smith Company n E. Sam Jones Distributor Inc. n Electronic Tenant Solutions n EPIC n Everclear Enterprises Inc. n Kaney & Lane, LLC n LAZ Parking n McKenney’s Inc. n Mitec n Natural Stone Services n NELSON n ServiceMaster Cleaning & Restoration n Sightline n Sikes Paper Company n Waste Pro/Atlanta n Vertical AV TV

additional four floors of private parking for its tenant base; a true differentiator in the Atlantic Station development. From either parking location, tenants arrive in the grand lobby with its Silver Pear and Silver Galaxy granite curtain and expansive marble floors. The lobby-wide windows allow for amazing views of the midtown and downtown skylines and allow natural sunlight to pour onto the warm, welcoming seating areas, where tenants often have coffee or impromptu meetings.

271 17th Street’s design and style is truly unique with its angular lines and deep onyx marble facade, a true contrast to the surrounding buildings.

271 17th Street proudly holds LEED Gold Certification, WiredScore Gold Certification for connectivity excellence and is also a BOMA 360 certified building through 2020. In addition, the building won a Southern Region TOBY award in 2017/2018.

TRIBUTE DONORS: ADDCO Metal • Allied International Cleaning Services Inc. • Mayberry Electric • SERVPRO of Decatur • Sightline

BOMA Georgia Honors the Best and Brightest During Awards Luncheon While paying tribute to building excellence through disbursement of the TOBY Awards, BOMA Georgia also recognized top association leaders at its annual awards luncheon, held Feb. 13, 2019 at the Oceans Ballroom of the Georgia Aquarium.

Association awards are among the most prominent honors presented by BOMA Georgia. Individuals may nominate themselves, a co-worker, vendor, BOMA staff member or anyone who is employed by a BOMA Georgia member company who has made a considerable contribution to BOMA during the previous year.

CONGRATULATIONS TO THE FOLLOWING INDIVIDUALS WHO RECEIVED 2018 ASSOCIATION AWARDS. COMMITTEE CHAIR OF THE YEAR This award is designed to show appreciation to an outstanding BOMA Georgia committee chair and is awarded at the discretion of the BOMA Georgia president. The award recognizes job performance as committee chair, ethics, credibility, professionalism, team building, ability to lead and influence the committee, and support of BOMA Georgia over the course of the previous year.

TRIBUTE DONORS: Seth Elrod Gray Contracting • Greg and Dori Bellina • SERVPRO of Decatur Cumberland Landscape Group ENGINEER OF THE YEAR The award is designed to recognize an engineer who has provided innovative ideas to their building/ facility in saving energy, time and/or money. Award nominees will be evaluated on job performance, ethics, credibility, professionalism, community service, team building, industry training, and support of BOMA Georgia. A letter of support from TRIBUTE DONORS: the nominee’s direct supervisor is required.

Amanda Madrid • Gray Contracting • Laure Biel Chris Allen Mayberry Electric • Russell Copeland • SERVPRO of Decatur Cushman & Wakefield ALLIED MEMBER OF THE YEAR The award may be presented to any allied member (with the exception of the chair and vice chair of the Allied Member Resource Group) and recognizes outstanding achievements or contributions to BOMA Georgia and to the office building TRIBUTE DONORS: industry during the preceding year.

Gray Contracting • SERVPRO of Decatur Roni Page-Dowdy Waste Pro/Atlanta

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BOMA Georgia Honors the Best and Brightest During Awards Luncheon (continued) YOUNG PROFESSIONAL OF THE YEAR The award is presented to an individual in any category of membership who has been active in BOMA Georgia for four years or less and has demonstrated excellence in serving the commercial real estate industry in their area of expertise. The award is intended to recognize and encourage individuals who are still early in their career. A letter of support from the nominee’s direct supervisor is required. Individuals may receive this award only once.

TRIBUTE DONORS: Jessica Moore Building Cleaning Solutions, Inc. • Mayberry Electric • SERVPRO of Decatur Stream Realty Partners

MANAGER OF THE YEAR The award recognizes a property or facility manager who has demonstrated leadership in building operations and management. During the past year, this may be exhibited through some of the following: exemplary leadership; teamwork with coworkers and vendors; reduction of energy and/or water use; implementation of environmental sustainability practices; achievement of LEED, BOMA 360 or Energy Star designations for their property; improvement in operational efficiency, tenant relations or best practices; and/or active involvement in BOMA Georgia. A letter of support from the nominee’s direct supervisor is required.

TRIBUTE DONORS: Trenton Patterson Gray Contracting • Mayberry Electric • SERVPRO of Decatur Haverty Furniture Companies, Inc.

PRESIDENT’S AWARD This award is given at the discretion of the association president to a deserving BOMA Georgia member or staff member who has served TRIBUTE DONORS: beyond the call of duty.

Gray Contracting • Lorry Jensen • Mayberry Electric Bo Reddic Oliver & Company • Patrick Freeman • SERVPRO of Decatur Piedmont Office Realty Trust

FOUNDATION PHILANTHROPIC LEADERSHIP AWARD Given at the discretion of the Foundation trustee chair, the award, which may be given to individuals or companies, recognizes leadership in supporting real estate education and research through the BOMA Georgia Foundation.

TRIBUTE DONORS: Debi Gilbert Gray Contracting • SERVPRO of Decatur The GreenSeason Group

HUEY AWARD Presented to an individual only once in their lifetime, the Huey Award honors years of dedicated service to BOMA. It may be awarded to any BOMA Georgia member or staff member who has been active for at least seven years. In essence, the award is presented to an individual who has tirelessly given their time in service to BOMA. TRIBUTE DONORS: Steve Harrison, RPA, FMA, BOMA FELLOW Patrick Freeman • SERVPRO of Decatur Harrison Property Advisors, LLC

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TECHNOLOGY FOCUS

BREAKING DOWN BLOCKCHAIN Blockchain is an emerging technology that is widely seen as a way to protect organizations from hacks and security breaches. It provides a permanent, tamper proof and verifiable record of transactions between trading partners. When used with strong encryption, it will significantly increase data security. Although most people associate Blockchain with cryptocurrencies, this technology has far broader applicability to many industries.

THE CENTRAL DATABASE MODEL

About the Author: Randy Spiess is the CEO of Geoprise Technologies Corporation, maker of GM-X ERP for Blockchain. He has worked in the Systems Integration and Software Industry for over 33 years. Prior to joining Geoprise, he spent his career with Large Systems Integrators and Software companies focusing primarily on custom application development and infrastructure implementation. Visit www.geoprise.com for more information.

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Today, organizations seeking to collaborate with customers, suppliers or third parties typically develop software utilizing a central database model that is made available through the Internet, so their business partners can log on and enter data. Every user can see the current status that results from the sum of all those transactions. In this way, the central database becomes a “single version of the truth” that is visible to all authorized users.

A significant problem with the central database model is that it creates a single point of attack for hackers. The hacking attacks we hear about in the news are typically related to the leakage or theft of personal information and intellectual property. However, hackers can also obtain logon credentials for a central database, which could allow them to modify data and compromise this “single version of the truth.”

WHAT IS BLOCKCHAIN? Blockchain is the underlying technology that enables Bitcoin to function. Introduced in 2008 as part of the initial implementation of Bitcoin, it was devised to solve the problem of assuring trust in a financial transaction. It allows for transactions without an intermediary, such as a bank, between two parties who are not known to each other. The Bitcoin Blockchain software is open source and is the basis for many of the Blockchain solutions on the market today.

A Blockchain network is more secure than a central database. Blockchain networks can be public or private. Bitcoin is an example of a public Blockchain network where the participants are not known to each other and may wish to protect their identity. A private Blockchain network consists of trading partners who have agreed to participate and are known to each other.

Additionally, private networks are typically implemented inside an organization’s secure environment; thereby, participants are not logging onto a central system through the public Internet, and actors outside the organization cannot access it.

Transactions that are written to a public or private Blockchain can also be encrypted before they are distributed to other participants.

Although the ledger is shared by all participants, the individual transactions can only be decrypted and viewed by participants who have the proper credentials to do so.

SHARED LEDGER

The Blockchain creates a “shared ledger;” each participant has their own copy of the ledger, which is connected to a single Blockchain network. When a participant creates a transaction in their local system, a process is triggered that adds a new block to the Blockchain. The new block will be validated by another participant’s system on the network before it is distributed to all other participants, assuring the accuracy of the shared ledger.

This is made possible because the shared ledger contains the complete history of all the transactions, enabling each participant to achieve trust. These transactions are grouped into “blocks” which are, in turn, linked to form “chains” from which Blockchain gets its name.

Chaining protects the history from alteration because any change to the data will break the chain, causing everyone on the network to reject that transaction.

BLOCKCHAIN ADOPTION

There is considerable excitement in the marketplace right now about Blockchain, and it is widely considered to be an important technology for the future. It is facing headwinds however that are slowing its adoption in the near term. By its very nature, a Blockchain requires a network of participants to agree to collaborate.

These consortiums must be developed, and standards defined for data sharing.

Implementation can be costly - requiring specific technical skills and investment in technology infrastructure. Software systems of participants in the Blockchain network will need to be developed or existing systems modified.

BLOCKCHAIN IN COMMERCIAL REAL ESTATE The Commercial Real Estate Industry maintains an enormous amount of data that could benefit from closer collaboration among vendors, customers, tenants and government agencies, which could significantly reduce costs and facilitate more informed decision making. Some examples where Blockchain could be applied in commercial real estate include: FINANCIAL TRANSACTIONS – Providing an audit trail of financials is paramount in today’s business world. Utilizing Blockchain technology, an organization can have a shared ledger with their key financial stakeholders and auditors.

COMPLIANCE – There are numerous standards that must be maintained and verifiable such as OSHA and LEED Certifications. All the pertinent data could be recorded in the Blockchain that is shared by, and visible to, vendors and government agencies that are involved.

BUILDING MANAGEMENT – Maintaining records for both hard and soft services. Specifics include data such as: dates of work, product identifiers and installations, names of parties performing the work and professional credentials. For example, provenance of fire alarm and suppression systems in the event of litigation arising from an incident involving such systems.

CONTRACTS – Facilitate the execution of agreements between parties.

Standard contract language, such as lease agreements, can be maintained on the Blockchain where all changes are recorded and executed agreements are stored.

RECORDING OWNERSHIP – Property data today is highly decentralized, often stored locally in paper form and not available online. Utilizing Blockchain technology, this data could continue to be controlled and managed locally but available to all. A transfer of ownership could occur electronically.

CONCLUSION Most companies will realize benefits from closer collaboration with their business partners, and Blockchain technology will provide the ability to share data in a secure way. Since it creates a permanent, tamper proof and verifiable record of transactions, it will be very valuable for tracking and tracing business events. Organizations worldwide are currently evaluating Blockchain technology for use in their businesses, and there have been many large-scale implementations. This trend is going to continue as the technology matures and becomes more widely accepted. It’s a myth that Blockchain is just for cryptocurrencies. In fact, it is a widely valuable technology for all industries, including commercial real estate.

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TRENDING

THINKING OUTSIDE THE

WHITE BOX

A shift from White Box to Green Box in leasing future commercial real estate.

Building owners and leasing agents may need to look to environmental stewardship and social responsibility in the design and construction of work spaces to attract the next generation of tenants. A recent study showed that 76% of millennials consider a company’s social and environmental commitments when deciding where to work. Building owners and leasing agents are being challenged to start thinking outside the “White Box” when preparing commercial spaces for leasing in the future.

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By 2025, millennials will represent 75% of the workforce. Sustainable leaders are hopeful that this generation will be the one to take control and responsibility of commercial construction’s carbon footprint.

548 million tons of construction and demolition (C&D) debris end up in landfills, compared to 262 million tons of municipal solid waste, according to the Advancing Sustainable Materials Management Fact Sheet published by the U.S. Environmental Protection Agency. Commercial landfill contribution is more than double that of household and consumer trash.

Cordell Brown, CEO/Goodwill Ambassador with 360 Recycling, encourages changing the environmentally destructive path we are on by refocusing our approach toward the disposal of materials.

“Most all materials found in construction and demolition projects can be recycled and reused lending purpose beyond the landfill.”

Cordell Brown Other industry leaders echo Brown’s concerns, such as Chris Batterson, Account Executive – Construction & Projects with Rubicon Global.

“Through a collaborative effort and environmental commitment, construction and demolition landfill debris can be reduced from 40% to less than 5%.”

Chris Batterson

About the Author: Stacie Stamper leads the commercial marketing effort for CertaPro Painters of Duluth & Norcross. In addition to meeting her customer’s painting needs, she advocates for construction & demolition waste diversion to reduce construction’s carbon footprint. She also supports local artists in their efforts to exhibit in commercial spaces.

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Most all

materials

Mark Gallman, SMA, SMT, LEED Green Associate, Maintenance Manager with Highwoods Properties predicts a shift from White Box to Green Box, which is a more environmentally conscience approach to preparing new tenant buildouts.

found in

“Green Box indicates taking an existing tenant space and performing minor renovations or reconfiguring the space to incorporate existing or salvaged building materials into the space designer’s new space plan,” explained Gallman. “White Box involves demolition to strip the entire space clean and return the environment back to a raw state in preparation of leasing.”

Mark Gallman While Green Boxing adds an extra step to the leasing process by requiring additional time for the procurement and diversion planning for recycle, salvage and reuse materials, the trade-off is that it provides significant improvement on the construction’s carbon footprint.

The benefit of utilizing deconstruction include reduced hauling fees through diversion, earned revenue from the recycling and salvage of materials, environmental stewardship and LEED points. If there is not adequate time to add the deconstruction step prior to demolition for procurement and diversion of C&D waste, a hauler, such as 360 Recycling, can be contracted to deliver a comingled dumpster. After the comingled dumpster is picked up, the materials are sorted at a facility and properly diverted from landfills. Haulers provide environmentally responsible alternatives to keeping C&D waste out of the waste stream without adding additional time to the project.

In light of Gallman’s comments that building owners, leasing agents and space designers are the most important influencers in offering a Green Box solution, John Heagy III, Senior Managing Director with Hines, also shared concern with the volume of building materials

construction and demolition projects can be recycled and reused lending purpose beyond the landfill.”

continued on page 18

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Thinking Outside the White Box, continued from page 17

“Great business community, input and planning is a step in the right direction to influence change.”

Michelle Wiseman Wiseman is open to advice and suggestions in developing reasonable and achievable policies. With the support of Atlanta Mayor Keisha Lance Bottoms, and numerous sustainably-minded corporations, she is rallying the industry to build a community of environmental stewards with the goal of improving Atlanta’s construction carbon footprint.

ending up in landfills. He agreed that adding a deconstruction step prior to demolition would help reduce landfill debris, providing time is available in the project to ready the new tenant space. If time for deconstruction is not available, responsible demolition by disposing materials in comingled dumpsters is a viable alternative.

Heagy further added that Hines utilizes virtual reality technology to create digital renderings of spaces, but indicated most prospective tenants struggle to visualize the spatial possibilities and prefer to see a White Box. Time will tell if the next generation of professionals will utilize virtual reality and digital renderings in their lease decision-making process, thus reducing the White Box practices we have today.

As for Green Box, Heagy explained that he liked the concept of reuse, but cautioned that most leased spaces were older, with dated designs. As such, reuse of materials in a new tenant space design is often not feasible. If building materials cannot be used in the new space design, they can still be salvaged and diverted to reuse retailers such as Lifecycle Building Center or Habitat for Humanity ReStore for repurposing.

So how do we begin implementing the Green Box?

Michelle Wiseman, Director of Waste Diversion for the City of Atlanta’s Office of Resilience, has captured the opportunity to work with the commercial real estate industry by facilitating a group of sustainability experts and environmental stewards.

The task? To reduce the C&D waste that ends up in Georgia’s landfills.

Wiseman has engaged the BOMA Georgia Government Affairs Committee, along with many other key industry stakeholders, to better understand business practices and concerns, and ultimately, develop new best practices and mandates for C&D waste diversion.

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The C&D Waste Diversion Advisory Board and Task Force is growing, and at the table you will find many partners including: BOMA, the U.S. Green Building Council, the Building Material Reuse Association, Sustainable Investment Group, Green Building Education Services, Livable Buckhead, Southface, Highwoods Properties, Hines, JEDUNN, SKANSKA, Georgia Manufacturing Alliance, National Association of the Remodeling Industry, Rubicon, Lifecycle Building Center, Habitat for Humanity Atlanta, The Fuller Center, eWaste ePlanet, Two Men & a Truck Suwanee, 360 Recycling & CertaPro Painters of Duluth & Norcross and more.

With all these parties at the table, the City of Atlanta’s new C&D waste diversion policies, along with the environmental stewardship of the commercial real estate industry, are seeing a strong support for C&D waste diversion, and the future is bright for the implementation of these best practices.

Are you committed to making a difference in the environment through recycling, salvage and reuse of construction & demolition waste? Add you name to the list of environmental stewards and stay informed on the work and progress being made in Atlanta to reduce construction’s carbon footprint through C&D waste landfill diversion.

Text: DONTDUMPDIVERT to 22828 to get involved today.

Resources: Cordell Brown, CEO/Goodwill Ambassador 360 Recycling • www.360recyclinginc.com Chris Batterson, Account Executive – Construction & Projects Rubicon Global • www.rubiconglobal.com Mark Gallman, BOMA Representative Highwoods Properties • www.highwoods.com John Heagy III, Senior Managing Director Hines • www.hines.com Michelle Wiseman, Director of Waste Diversion City of Atlanta Office of Resilience • www.atlanta.gov Charlie Cichetti, CEO Sustainable Investment Group • www.sigearth.com Green Building Education Services • www.gbes.com

SHORT VIDEOS FOR ON-THE-GO CRE PROFESSIONALS CRE Leader Insights is a collection of industry insight and wisdom recorded in short, information-packed videos for on-the-go real estate professionals and leaders.

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DANIEL - Tour of Buildings Sponsor

Thank you 2019 Southern Region Conference Sponsors!

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2019 FOUNDATION DONORS INDIVIDUALS Associate Donors ($100 - $199) Bo Reddic • Florence Barbour • Judi Sponsel • Seth Elrod

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COMPANIES Associate Donors ($500 - $599) AT&T • BMS CAT • BOMA Ft. Lauderdale + Palm Beaches • BOMA Memphis • BOMA Nashville • Brand Real Estate Services • Capital City Mechanical Services • Capital Restoration • Colliers International Management - Atlanta • Duke Realty • Engineered Restorations • Full Circle Restoration & Construction Services • Granite Properties • Gray Contracting • Mayberry Electric • Physicians Realty Trust • PM&A • Prologis • Roof Partners • RooterPLUS! • SERVPRO of Decatur • SOLID Surface Care • The RMR Group

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HUMAN INTEREST/SELF HELP

LEADERSHIP SKILLS:

BRING YOUR BOSS SOLUTIONS TO IMPLEMENT, NOT PROBLEMS TO SOLVE

By Zachary Mass

When problems arise in your company, it can be tempting for employees to hand problems off to their boss. Though it would be the easy way to do things, this approach leads to inefficiency and the waste of many people’s time. Effective organizations instead encourage employees to bring their boss solutions to implement, not problems to solve.

Your Boss Wants to See Solutions One of the most important skills that you can develop as an employee is to develop solutions before bringing a problem to your boss. Ultimately, your boss doesn’t want to spend their time solving problems that you could develop a solution for yourself.

“If you just bring me the problem, you’re bringing me half of an issue. You need to create, identify, and recognize a need and then bring the solution, that’s how you earn your job.”

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Bosses want you to recognize problems and do the critical thinking or analyzing it and developing a solution so that all they have to do is approve it. Mark Gallman, a Maintenance Manager at Highwood Properties, describes it as if his employees are offering a service to the company. Employees are contracted to bring the company solutions, and it’s just good customer service to develop good, well thought-out solutions to your employer.

How to Develop Solutions So how do you develop a good solution?

There are a couple key things to be on the lookout for.

Learn from Your Boss The best question to ask yourself when a problem arises is, “What would my boss do?” Cynthia Mills is the Founder of The Leader’s Haven and former CEO of several national and international organizations. According to Mills, the best ways to learn about your boss’s problem-solving methodology is to watch them make decisions.

For example, Kennedy always tries to make sure that his employees sit in on phone calls relating to problems that arise in their tasks. This allows them to see his problem-solving process and provides a training mentoring opportunity so that the next time a similar problem arises, they will be able to address it on their own.

You can also develop a more formal mentor or coaching relationship with your boss where you sit down regularly with them and talk about ways that you can be improving your skills.

This can allow for explanation of more in-depth reasoning regarding problems you saw your boss solve or allow them to give you more feedback about the way you develop solutions.

Learn the Politics of Your Organization No matter what size your organization is, politics will affect whether your solution is seen as viable. Now that you have a solution that you believe is the best way to solve an issue, you still have to sell it to other people in your organization. You may need to sell it to your boss, another team within the company, or even to the consumers.

Remember first that everyone in your organization has their own perspective and view of an issue. If your plan gets rejected, don’t get discouraged, just find a way to work through it and your solution to better fit the problem.

You can best learn about how current company politics will affect a plan by talking to your colleagues and boss. Frankly asking them for advice about a topic will help you to more fully develop your plan and help you to identify people whose support can help you to get final approval.

Also remember that everybody reports to somebody else and has obligations to those above – you never know how much pressure your boss or coworkers are under unless they share that with you. If someone cannot make time to talk about your solution, do not get discouraged.

Stop and Think Though it may seem obvious, this part is perhaps the most crucial. Mills says,

“One of the most important things for an employee to do is to just stop and think – especially in the rapid environment that we are in right now.”

Be intentional about how you approach a problem, and clearly communicate your reasoning behind decisions that you’ve made. This will show your boss and others in your organization why your solution will be effective.

Be aware of other people in your organization. For example, if you know that your boss is spending all of their time working on a big report that is due Friday, try not to interrupt their work and save your questions or proposed solution until Monday.

People appreciate it when you are aware of and courteous of them and their time. It also makes them much more likely to accept your proposal.

Next time a problem arises on a project, find a way to develop a solution for your boss to approve, rather than bringing them a problem that will take more of both your time to hash out and solve.

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OPERATIONS

Awareness and Problem-Solving Skills for O+M Professionals By: Noori Mallaji

In any business, it is wise to have a system of evaluation established to fully understand your business enterprise—a system that can readily identify any inefficiencies or problems. It is by thorough review that identification of any issues or failures in a business operation arises, and by that same practice, one can resolve problems, learn and avoid repeats. Such a practice is critical for operating with optimal efficiency, as well as for decision effectiveness, if operations and maintenance (O+M) professionals want their business to become better.

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What the U.S. Department of Energy Says About O+M, Efficiency and Its Implications:

When it comes to awareness and problem-solving skills in the field of O+M, having a detailed system of holistic analysis is key. According to the U.S. Department of Energy website, following their “O+M Best Practices Guide” (a system of review and practice) can not only help enterprises attain O+M program management investors, but also help businesses “save an estimated 5 percent to 20 percent on energy bills without a significant capital investment—which could mean savings of thousands to hundreds of thousands of dollars per year, depending on the size of one’s company.” (www.energy.gov)

How To Attain O+M Awareness and Problem-Solving Skills: Step One: Create an O+M mission statement, as well as a regimen to require O+M management sign-offs on their employees’ work.

This way, both employers and employees will understand each other’s responsibilities, have accountability and know what to expect from their business. Requiring managers to sign off on their employees’ work will prove that the work was complete—thus eliminating any unnecessary breakdowns in the future. Not only will this added measure make sure the work is complete, but it will also increase management’s awareness of the goings-on in their business, as well as hopefully build trust, rapport and appreciation of each other’s duties between management and employees.

Step Two: Track O+M activities.

Management needs to know where time is being spent, as well as understand where the business’s money is going, so they can cut any unnecessary costs. It is in management’s interest to purchase an operations and maintenance computer program, or update the current software they are using. Also, management must be committed to its use for it to be effective.

This allows management can have a detailed account of where all of the enterprise’s time and money is being invested.

Step Three: Identify problematic systems and equipment through O+M computerized tracking.

Having the assistance of computer software will help facilitate the running of diagnostics. As a result, management and employees can readily be made aware of any faulty systems— thus enabling and expediting the rectification of any issues.

Also, as Mark Gallman, chief engineer at Highwoods Properties, and Jack Kennedy, senior property manager at Jackson Healthcare, suggest, business owners and managers

should have their building engineers walk their building to look out for operations and maintenance issues that arise. In this way, business owners and managers will be made aware of any deficient systems in their commercial building. This includes leaky plumbing, leaky HVAC unit compressors, faulty emergency exit signs and so on. Make a list of any defective systems; then prioritize and record them on the computerized tracking program.

Step Four: Set out to address one troubled system at a time, and delegate.

In any venture, it is important to not feel or become overwhelmed. So, after being made aware of any problems in one’s property, professionals can begin resolving any problems with the help of their coworkers. If management needs any problems to be resolved straightaway, think about asking fellow employees for help and further training them in the matter in the future, so one can correct any existing problems and future problems as quickly and efficiently as possible.

Step Five: Strive for operational efficiency of the O+M computer program.

Study how to properly operate the preventive maintenance program. Make a list of all the computer program operator’s learning and training needs. This can include oneself if responsible for the system. Address those needs and assist them in mastering the program.

Step Six: Contract a diagnostic team.

Hire IT professionals and editors to monitor and maintain the interface and flow of the operations program. Have IT professionals fix any bugs or glitches in the program, as well as continuously improve the overall aesthetic and functionality of the system. Have editors or individuals with technical writing backgrounds review the program for any errors in syntax, grammar or punctuation. This increases comprehension and reduces the amount of mistakes made because of miscommunications.

Step Seven: Collect and create a record of the O+M diagnostic data; understand it and improve.

All data and any problems that arise should be recorded and graphed so that professionals can understand and track the effectiveness of their work, as well as look for ways to improve.

These ideas are just part of a well-rounded operations and maintenance plan. What are some other industry practices you have seen that help improve building operations and maintenance?

Sources: www.energy.gov “O+M Best Practices Guide” (www.energy.gov) Mark Gallman (Chief Engineer at Highwoods Properties) Jack Kennedy (Sr. Property Operations Manager at Jackson Healthcare)

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Position Guarantee: 15% Premium Position cannot be guaranteed without payment.

Contact Katie White at the Wyman Company for more information: kwhite@thewymancompany.com

O+M Insights is available in both print and digital editions.

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STAY UP TO DATE WITH THE LATEST IN O+M BEST PRACTICES A trusted resource for real property operations and maintenance information and education; Equipping building technical professionals to advance their careers.

OM.CREINSIGHTJOURNAL.COM The site hosts articles, video and industry education information from subject matter experts and trusted real estate organizations that focus on enhancing the career paths of individuals responsible for maintaining and operating high-performing real estate assets.

SIGN UP FOR OUR ENEWSLETTER Having it customized and delivered to your inbox. We will send you our top stories, as well as a few select stories we curate to fit your interests each month. We’ll just need your email address, name and answers to a few brief questions, so we can tailor our communications to your preferences.

Want to contribute? Submit your articles and ideas to ominsights@creinsightjournal.com

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TRENDING

The Future of the

Workplace By: Jacob Wilder The way in which people work, and tenant expectations for space use and demand is changing.

This is inspiring real estate professionals to think differently in terms of building design, tenant office build out structure, use of common areas in office buildings, lease structure, and more.

The BOMA Georgia Foundation has released a free white paper examining The Future Workplace that examines the trends in the design, layout, and function of the future workplace. The paper also reviews the realities and impacts of these trends. The paper’s content is supported by extensive research and interviews with real estate industry professionals.

“The topics and trends associated with the future workplace are continually evolving, and it may take several years for the real estate industry to realize the outcome of these trends,” says Gabriel Eckert, FASAE, CAE, BOMA Georgia Foundation Executive Director. “The BOMA Georgia Foundation is pleased to share this new white paper report and contribute further to the ongoing dialogue surrounding the future of the workplace.”

To download the free white paper, the BOMA Georgia Foundation website at www.bomageorgiafoundation. org and scroll toward the bottom of the page.

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CALENDAR OF EVENTS April 16 11:30 a.m. to 1 p.m.

AMRG Event: Airtable Everything BOMA Georgia Conference Center

Begins May 31 (Fridays) 8:30 a.m. to 5 p.m.

BOMA Property Management 201 Location varies

April 23 8:30 to 11:30 a.m.

Green Real Estate Network Breakfast Latest with LEED BOMA Georgia Conference Center

June 4-July 16 (Tuesdays) 3 to 7 p.m.

Energy Management and Controls Legacy Mechanical Services

April 24-26 8:30 a.m. to 5 p.m.

Managing the Organization BOMA Georgia Conference Center April 26 1 to 4 p.m.

The BOMA Bowl BowlMor Atlanta May 6 8:30 a.m. to 4 p.m.

Business Development & Client Relationship Management Workshop BOMA Georgia Conference Center May 8 8 to 9:30 a.m.

Young Professionals Breakfast SharedSpace Dunwoody May 8-9 8:30 a.m. to 5 p.m.

High-Performance Sustainable Building Practices BOMA Georgia Conference Center May 15-17 8:30 a.m. to 5 p.m.

Law and Risk Management BOMA Georgia Conference Center May 22 8 to 9 a.m.

BTO Breakfast Cobb Galleria Centre May 22 11:30 a.m. to 1 p.m.

BOMA Georgia May Luncheon Cobb Galleria Centre May 22 All-day event 2019 BOMA Show Cobb Galleria Centre May 30 11:30 a.m. to 1 p.m.

AMRG Event: Representing Yourself BOMA Georgia Conference Center 32 Insight

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June 6 11:30 a.m. to 12:30 p.m.

BTO Lunch Northcreek Office Park, Building 200

June 13 11:30 a.m. to 12:30 p.m.

BTO Lunch One Atlantic Center, Porrino Conference Room

ALLIED MEMBER SERVICE DIRECTORY AGRICULTURE Copiana, LLC............................................. (404) 393-4903 AIRDUCT CLEANING, HVAC Ductz Of Greater Atlanta....................... (770) 631-2424 MediClean Air Duct Services................(404) 408-6136 APPRAISAL CONSULTING, LANDSCAPINGEXTERIOR OLM Inc...................................................... (770) 420-0900 APPRAISAL CONSULTING,TAX CONSULTANTS Fellers, Schewe, Scott & Roberts, Inc. (770) 621-9548 ARCHITECTS,LANDSCAPING-EXTERIOR Ed Castro Landscape............................. (770) 998-8444

CARPET/FLOOR, MARBLE RESTORATION & MAINTENANCE Southeastern Commercial Flooring Inc. (770) 591-9980 CATERING/FOOD SVCS Ben & Jerry’s............................................(404) 666-2232 COMMUNICATIONS AT&T.............................................................(770) 598-7532 Kings III Emergency Communications (678) 438-1965 CONCRETE Addco Restoration and Preservation Group, LLC (770) 688-5065

Arisfor LLC................................................. (724) 264-1050 Nawkaw Corporation...............................(706) 355-3217 CONSTRUCTION PRODUCTS The Home Depot.......................................(678) 216-2398 CONSTRUCTION PRODUCTS, CONTRACTORS Beam Team Construction, Inc..............(678) 221-7697 CONSTRUCTION PRODUCTS, ENERGY Yancey Power Systems..........................(678) 945-2637 CONSTRUCTION PRODUCTS, PAINT/ WALLCOVERINGS Kilcor Construction..................................(404) 772-9956 Continued on next page.

ATTORNEYS Andre Kill & McCarthy LLP.................. (404) 653-3005 AUDIO VISUAL SERVICES Vertical AV TV............................................(404) 352-2488 BLDG MGT CONSULTANTS PointGuard.................................................(704) 271-9890 BLDG SERVICES NELSON........................................................(404) 881-1811 BLDG SERVICES, COMMUNICATIONS Airwavz Solutions..................................... (704) 907-7104 BLDG SERVICES, FIRE PROTECTION Century Fire Protection LLC.................(770) 945-2330 Titan Electric Georgia LLC...................(770) 480-6345 BLDG SERVICES, JANITORIAL Building Cleaning Solutions, Inc.......... (678) 445-3806 BLDG SERVICES, ROOFING Roof Partners LLC.......................................770 680-2900 BLDG SERVICES, WATERPROOFING Engineered Restorations Inc................ (770) 682-0650 CARPET/FLOOR SOLID Surface Care, Inc....................... (678) 354-6726 The Mad Matter Inc.................................(678) 361-6704 Zerorez Atlanta..........................................(770) 242-1313 CARPET/FLOOR, CONSTRUCTION PRODUCTS, JANITORIAL Portico Systems.......................................(864) 527-3148 CARPET/FLOOR, FIRE/WATER/MOLD RESTORATION ServiceMaster Cleaning & Restoration (770) 514-1789 www.bomageorgia.org

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ALLIED MEMBER SERVICE DIRECTORY CONTRACTORS Benning Construction Company...........(404) 792-1911 Blount Construction Company, Inc. (770) 541-7333 Centennial Contractors Enterprises Inc. (770) 613-2999 Double T Contracting, Inc......................(770) 489-7772 Emery & Associates................................(770) 414-9099 Gray Contracting..................................... (678) 530-9700 Vintage Constructors & Builders, Inc. (770) 421-6195

Phoenix Elevator of Georgia................. (770) 575-0363

Humphries & Company...........................(770) 434-1890

ThyssenKrupp Elevator Corporation (770) 250-6482

VSC Fire & Security, Inc........................ (678) 252-0600

EMPLOYMENT SPECIALIST BG Talent....................................................(954) 614-3419 ENERGY Envision Realty Services, Inc...............(404) 579-8129 ENERGY, GLASS National Glazing Solutions LLC............(404) 360-7866 ENERGY, HVAC ENTEK.......................................................... (678) 910-1326

Cana Communications, Inc................... (678) 766-6600 Convergint Technologies........................(561) 870-5914 FIRE PROTECTION, HEALTH & HYGIENE PRODUCTS Life Safety Solutions Plus LLC............ (770) 843-3671 FIRE PROTECTION, SECURITY Basesix Systems LLC............................. (678) 833-8351 Critical Systems LLC............................... (770) 612-9172

Mallory & Evans Service........................ (404) 297-1007

International Fire Protection................(770) 745-4530

Trane............................................................(678) 775-4106

Mitec............................................................(770) 813-5959

CONTRACTORS, PAINT/WALLCOVERINGS Harrison Contracting Company, Inc. (770) 949-5776

ENGINEERING NOVA Engineering & Environmental (770) 570-9171

FIRE/WATER/MOLD RESTORATION BMS CAT.....................................................(770) 614-3248

CONTRACTORS, PAVING PRODUCTS PKS Paving & Concrete Construction (404) 401-8551

ENGINEERING, ENVIRONMENTAL Sustainable Investment Group LLC (SIG) (404) 343-3835

DOORS Piedmont Door Solutions........................(678) 554-7000

ENGINEERING, FACILITY SUPPORT PENTA Engineering Group Inc.............. (678) 282-1999

ELECTRICAL Allison-Smith Company..........................(404) 351-6430

ENGINEERING, HVAC Harbin’s Mechanical Services, Inc. (770) 914-7060

CONTRACTORS, ENGINEERING Innovative Engineering Inc....................(770) 517-5507

J.R. Electrical............................................(770) 420-1530 Systel, Inc....................................................(770) 337-7974

ENGINEERING, LANDSCAPING-EXTERIOR McFarland Dyer & Associates..............(770) 932-6550

Capital City Mechanical Services Inc. (770) 449-0200

ENVIRONMENTAL, LAKE MANAGEMENT Aquascape Environmental.................... (678) 445-0077

LMI Systems Inc.......................................(678) 578-2124

ENVIRONMENTAL, LANDSCAPING-EXTERIOR Arborguard Tree Specialists..................(404) 299-5555

ELECTRICAL, ENGINEERING Allied Reliability Group............................(770) 590-7449 Mayberry Electric, Inc............................(404) 991-7007 ELECTRICAL, GENERATORS Prime Power Services Inc.................... (678) 898-4960 ELECTRICAL, LIGHTING Advanced Power Technologies (APT) (404) 615-7266 ELEVATORS/ESCALATORS Fujitec America Inc..................................(770) 457-2110 KONE Elevators & Escalators...............(770) 427-3373 Oracle Elevator Company......................(404) 581-0911 34 Insight

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ENVIRONMENTAL, LANDSCAPING-EXTERIOR Caldwell Tree Care................................... (770) 992-1973

FIRE/WATER/MOLD RESTORATION SERVPRO of Norcross............................ (770) 858-5000 Servpro of North Atlanta/Buckhead (770) 318-0180 FIRE/WATER/MOLD RESTORATION, WATER DAMAGE/STRUCTURE DRYING American Property Restoration Inc. (770) 733-3584 BELFOR Property Restoration............. (770) 908-9298 Blu Sky Restoration Contractors.........(678) 502-0166 Capital Restoration..................................(770) 973-1666 Epic..............................................................(770) 516-3491 Full Circle Restoration & Construction Services (770) 232-9797 Global Restoration...................................(470) 225-9698

ENVIRONMENTAL, WATERPROOFING The Morley Companies........................... (770) 569-1100

Parker Young Construction/FireStar Inc. (770) 368-1000

EQUIPMENT RENTALS Sunbelt Rentals Inc................................. (404) 525-1919

Remediation Group/RGI Commercial (404) 214-1470

EQUIPMENT RENTALS, FACILITY SUPPORT Stone Mountain Access Systems........(770) 908-2936

SERVPRO Of Decatur..............................(404) 378-9998

FINANCIAL SERVICES ,TAX CONSULTANTS Graham Group.......................................... (404) 634-4652 FIRE PROTECTION AFA Protective Services Inc................ (770) 794-9000

FITNESS Advantage Sport & Fitness................... (607) 257-2107 Ready Fitness............................................(404) 550-2176 GENERATORS Monumental Equipment, Inc.................(678) 765-7001

ALLIED MEMBER SERVICE DIRECTORY GUARD SERVICES, SECURITY SecurAmerica LLC...................................(404) 926-4258 Securitas Security Services USA, Inc. (404) 633-1140 HEALTH & HYGIENE PRODUCTS, PAPER PRODUCTS Essity...........................................................(678) 938-9119 HVAC Air Filter Sales & Service, Inc...............(770) 939-1250 Daikin Applied...........................................(770) 514-5880 Maxair Mechanical Inc.......................... (678) 486-8421

Southeast Link..........................................(678) 618-6871 The GreenSeason Group, Inc................(706) 993-8121 Unique Building Maintenance, Inc...... (678) 380-0297 JANITORIAL, PAPER PRODUCTS Georgia Pacific Corporation..................(770) 815-9552 Kimberly-Clark Corporation................. (770) 289-3860 Pollock Paper Distributors.....................(770) 803-7845 JANITORIAL, WINDOW CLEANING Level Seven Facilities Services............(404) 955-2442

LANDSCAPE MANAGEMENT Landmark Landscapes........................... (404) 392-1551 LANDSCAPING-EXTERIOR 4 Seasons Landscape Group LLC....... (770) 452-4455 BrightView Landscape Services..........(770) 662-8775 Color Burst.................................................(770) 822-9706 Downey Trees Inc.....................................(770) 889-2822 Georgia Environmental Landscape & Maintenance, Inc. (770) 389-5513

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Shumate Mechanical, Inc..................... (678) 584-0880 United Maintenance, Inc....................... (678) 486-8442 HVAC, ENERGY McKenney’s Inc.........................................(404) 624-8625 HVAC, PLUMBING Addison Smith Mechanical Contractor Inc. (770) 832-9006 Legacy Mechanical Services Inc..........(770) 432-1171 Southeast Pump & Equipment Inc. (678) 990-1388 ext 107 HVAC, WATER TREATMENT EMCOR Services Aircond...................... (800) 768-4258 INTERIOR DESIGN, CONTRACTORS Nova Commercial Interiors Inc.............(770) 592-0260 JANITORIAL Allied International Cleaning Services, Inc. (770) 298-4790 BCJ Building Services............................ (404) 551-2310 Building Maintenance Services Inc. (770) 218-2993 Cleanstar National Inc............................(770) 425-6797 Distinguished Properties Cleaning USA Inc. (DPC) (404) 418-1443 Environmental Service Partners..........(404) 583-8514 General Building Maintenance Inc. (770) 457-5678 HTH Building Services Inc.................... (770) 988-0084 Pritchard Industries SE.......................... (404) 231-1430

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ALLIED MEMBER SERVICE DIRECTORY METAL FINISHING, ROOFING IRG VENTURES LLC d/b/a Innovating Roofing Group (404) 351-8797

PARKING DECK, PRESSURE WASHING/ PAINTING Ecosweep...................................................(404) 904-1003

NETWORK & TECHNOLOGY IMG Technologies, Inc.............................(312) 780-9420

PARKING DECK, PRESSURE WASHING Kaney & Lane, LLC..................................(404) 892-8246

OFFICE FURNITURE Atlanta Office Liquidators Inc............. (404) 505-9623

PARKING DECK, SEALCOATING Graydaze Contracting Inc...................... (770) 752-7010

PAINT/WALLCOVERINGS CertaPro Painters of Atlanta................(404) 548-7940

PARKING, SECURITY ITR Of Georgia, Inc................................. (770) 496-0366

CertaPro Painters of Duluth & Norcross (404) 434-6535

PAVING PRODUCTS Asphalt Enterprises.................................(770) 424-5001

CertaPro Painters of Fayetteville........(770) 710-2743

Georgia Paving, Inc................................. (770) 623-0453

CertaPro Painters of Roswell...............(404) 913-3972

GuardTop LLC............................................(404) 821-2388

Horizon Painting and Renovations Inc. (404) 436-8981

Rose Paving Company........................... (678) 775-5405

LIGHTING Blue Frog Lighting...................................(404) 569-7995

Oakcliff Painting.......................................(404) 867-3707

E. Sam Jones Distributor Inc................(404) 351-3250

PAINT/WALLCOVERINGS, PARKING DECK Spectrum Painting Inc............................(770) 497-0101

PAVING PRODUCTS, PARKING DECK Dykes Paving & Construction Company, Inc. (770) 448-3392

Gibson Landscape Services..................(678) 689-3262 HighGrove Partners................................ (678) 626-3469 LandCare LLC............................................(470) 235-0811 Nature Scapes Inc.................................. (404) 663-5043 Ruppert Landscape.................................(770) 931-9900 Russell Landscape Group Inc.............. (770) 446-3552 Yellowstone Landscape......................... (404) 668-4508 LANDSCAPING-INTERIOR Foliage Design Systems.........................(770) 451-0885 Plant Peddler, Inc.....................................(770) 432-2649 Sedgefield Interior Landscapes, Inc. (770) 984-0171

GO2LED....................................................... (770) 262-1670 Green Light Depot................................... (770) 299-8088 NetZero...................................................... (404) 956-3835

PAINT/WALLCOVERINGS, WATERPROOFING Burke Painting, Inc..................................(770) 316-9092 Paint Applicators......................................(404) 487-5257

Wildcat Striping & Sealing....................(678) 937-9525 PAVING PRODUCTS, SEALCOATING Brite Line Asphalt Maintenance Inc (770) 516-0604 The Surface Masters Inc...................... (770) 250-6392

Voss Lighting............................................ (770) 438-8557

PARKING Ace Parking...............................................(404) 254-3661

LIGHTING, ENERGY, ELECTRICAL NeoBright....................................................(770) 265-8947

Lanier Parking Solutions........................(404) 881-6076

PEST CONTROL Peachtree Pest Control..........................(770) 931-9099

LAZ Parking...............................................(404) 787-2076

Team Pest USA........................................(770) 985-4444

Legacy Parking Company......................(404) 428-4618

Northwest Exterminating Co., Inc.......(770) 713-5064

LOCKSMITH, SECURITY Armor Lock & Security. Inc................... (770) 493-1915 MARBLE RESTORATION & MAINTENANCE Natural Stone Services...........................(404) 255-8133 Stone Specialty Services........................(404) 261-9111 MARBLE RESTORATION & MAINTENANCE, METAL FINISHING ADDCO Metal Maintenance Co.............(770) 985-5611 Mid America Metals...............................(800) 544-4576 Stuart Dean Company, Inc. (404) 872-6090 X 102 METAL FINISHING,MARBLE RESTORATION & MAINTENANCE Architectural Surface Restoration LLC (770) 510-8333 Presto Restoration Products & Services (800) 693-1228 36 Insight

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ALLIED MEMBER SERVICE DIRECTORY PLUMBING Art Plumbing Company..........................(678) 486-2525 Hill Mechanical Of Georgia LLC........... (770) 792-1200 Rooter Plus!............................................... (706) 715-1856 Royal Flush Plumbing Inc......................(770) 385-5911 PRESSURE WASHING SunBrite Services....................................(770) 277-6363 PRESSURE WASHING, WATERPROOFING Everclear Enterprises Inc..................... (404) 876-9408 PRESSURE WASHING, WINDOW CLEANING Sightline......................................................(678) 530-9152

Norred & Associates, Inc.......................(404) 761-5058 Southeastern Security Professionals (770) 540-0175

SIGNAGE Signarama Buford and Duluth (770) 831-9660 x 13

Walden Security........................................(404) 937-1748

TRANSPORTATION Pinnacle Transportation Solutions LLC (770) 880-7681

Advanced Protective Services..............(678) 789-8256 BOS Security, Inc.....................................(470) 208-3977 PTR Controlled Access, LLC.................(404) 609-1500 SECURITY, GUARD SERVICES Marksman Security Corporation........ (678) 385-6700

WASTE REMOVAL Republic Services Inc.............................(404) 693-9279 WASTE REMOVAL Rubicon Global..........................................(860) 879-1961 Waste Pro/Atlanta....................................(770) 777-1447 Continued on next page.

PRESSURE WASHING, WINDOWS Top Of the Line High Rise Service LLC (404) 569-9544 RELOCATION SERVICES Hilldrup....................................................... (404) 558-5943 RESTORATION Knight Restoration Services................ (877) 965-8200 Knight Restoration Services.................(404) 987-3074 Meridian Restoration Inc.......................(770) 633-4708 Paul Davis of North Atlanta...................(770) 985-1727 RESTORATION, WATERPROOFING Southeast Restoration & Fireproofing (404) 297-8388 ROOFING Core Roofing Systems............................(404) 820-4316 Empire Roofing Company Inc...............(770) 948-7663 ENCORE ROOFING, INC...........................(770) 945-0100 Roofing Atlanta, Inc.................................(770) 248-5787 Zurix Roofing Systems...........................(404) 579-1000 Baker Roofing Company........................(919) 320-3602 ROOFING, WATERPROOFING Apollo Roofing Company, Inc................(770) 751-6191 SECURITY Allied Universal Security Services......(404) 898-1695 Alscan Inc.................................................. (800) 951-0003 DataWatch Systems................................(256) 307-5718 Miner Southeast.......................................(678) 730-4700 www.bomageorgia.org

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ALLIED MEMBER SERVICE DIRECTORY WATER TREATMENT Blackmore Enterprises Inc....................(404) 474-4352 Garratt-Callahan.......................................(404) 620-9824 WATERPROOFING Southern Preservation Systems..........(770) 982-9970 WATERPROOFING, CONTRACTORS Western Specialty Contractors............(678) 553-0170 WATERPROOFING, FIRE/WATER/MOLD RESTORATION Waterproofing Contractors Inc........... (770) 449-5552 WINDOW CLEANING, GLASS South Beach Glass Inc........................... (404) 851-0111 WINDOW CLEANING, PRESSURE WASHING Valcourt Building Services LLC (770) 971-2000 WINDOWS, ENVIRONMENTAL, JANITORIAL, WASTE REMOVAL Rubbermaid Commercial Products (470) 356-5088

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ADVERTISERS ON THE WEB ARCHITECTS/DESIGNERS WJE-Wiss, Janney, Elstner Associates www.wje.com

PRESSURE WASHING Top of the Line High Rise Service www.highriseservice.com

BUILDING MANAGEMENT CONSULTANTS/SOFTWARE Frazier Service Company www.frazierservicecompany.com

RESTORATION Southern Preservation Systems www.spsatl.com

ELECTRICAL SERVICES Mayberry Electric, Inc. www.mayberryelectric.com ENERGY SERVICES Frazier Service Company, www.frazierservicecompany.com ENGINEERING PM&A www.pmass.com ENVIRONMENTAL PRODUCTS AND SERVICES Nova Engineering & Environmental www.usanova.com FACILITY MAINTENANCE Harrison Contracting Company, Inc. www.harrisoncontracting.com HVAC SERVICES Reliance Heating and Air Conditioning www.reliance-hvac.com Frazier Service Company www.frazierservicecompany.com

RESTORATION & PRESERVATION Addco Restoration & Preservation Group, LLC. www.addcorpg.com Everclear Enterprises, Inc. www.everclearenterprises.com SEALCOATING Wildcat Striping & Sealing www.wildcatstriping.com SECURITY SERVICES AND PRODUCTS BOS Security, Inc. www.bossecurity.com TAX CONSULTANTS Fair Assessments, LLC www.fair-assessments.com WATERPROOFING Engineered Restorations Inc. www.er-inc.net Top of the Line High Rise Service www.highriseservice.com

Trane www.trane.com/Index.aspx

Southeast Restoration & Fireproofing Co., Inc. www.serest.com

PAINTING Harrison Contracting Company, Inc. www.harrisoncontracting.com

Addco Restoration & Preservation Group, LLC www.addcorpg.com

PAPER PRODUCTS Essity www.essity.com

Western Specialty Contractors www.westernspecialtycontractors.com

PAVING PRODUCTS AND SERVICES Wildcat Striping & Sealing www.wildcatstriping.com Georgia Paving, Inc. www.georgiapaving.com PKS Paving & Concrete Construction www.pksasphaltpavingatlanta.com PEST CONTROL Peachtree Pest Control www.peachtreepest.com

Waterproofing Contractors www.wcinc.com Everclear Enterprises Inc. everclearenterprises.com Southern Preservation Systems www.spsatl.com WINDOWS/CLEANING EQUIPMENT/SUPPLIES Top of the Line High Rise Service www.highriseservice.com

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