2016 Insight Issue 4

OFFICIAL PUBLICATION OF THE BUILDING OWNERS AND MANAGERS ASSOCIATION OF GEORGIA

ISSUE 4, 2016

Insight THE COMMERCIAL REAL ESTATE JOURNAL®

2017 Legislative Preview ...... 8

COLLABORATIVE WORKSPACES:

Operational Considerations for the New Well Building Standard ............... 12 Coordinating Cyber Security with Vendors......... 17

Lindsay Murphy with VeenendaalCave talks designing for collaboration

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Insight: The Commercial Real Estate Journal® is published for: BOMA Georgia 5901-C Peachtree Dunwoody Road NE Suite 300 Atlanta, GA 30328 (404) 475-9980 / (404) 475-9987 – fax info@bomageorgia.org www.BOMAGeorgia.org www.BOMALegacy.org www.BOMAGeorgiaFoundation.org Executive Editor: Jacob Wilder jwilder@bomageorgia.org Managing Editor: Ala Yaktieen ayaktieen@bomageorgia.org 2016 BOMA GEORGIA OFFICERS President: Ian Hughes, LEED GA President-Elect: Todd Mitchell, RPA, CCIM Vice President: Marie Worsham, CPM, RPA Treasurer: Kinsey Hinkson, RPA Immediate Past President: Mark Dukes, RPA, CCIM

Insight THE COMMERCIAL REAL ESTATE JOURNAL®

FEATURES LEGISLATIVE .................................................. 8 Are You Ready for the 2017 Legislative Session?

A fresh legislative biennium is just around the corner at the Georgia State Capitol.

BY Katie Roberts, Fiveash Stanley

OPERATIONS ................................................ 12 Managing Well: Operational Considerations for the New Well Building Standard

EDITORIAL COMMITTEE Chair: Mark Harrington, RPA, LEED GA Vice Chair: M. Kelly Furr, RPA Staff Liaisons: Jacob Wilder, Ala Yaktieen Members: Angie Champion; Adam Bonner, LEED GA; Amanda Daniels; Amy M. Timms, LEED GA; Amy Davidson, LEED GA; Christopher A. Bowlin, EIT; David J. Marmins; Delaney Langston; Hal Moore; Jack Kennedy; John C. Harcourt; C. Knox Withers; Lorry Jensen; Marie Kastens, RPA,CCIM; Mark Gallman, SMA, SMT, LEED GA; Michael McIntosh; Patti Brown; Phil Mobley; Rachel Adams; Robert Fuhr; Scott Carter; Christopher S. Smith; Smith Swilley; Suporia Anthony; Tarah Cicirelli; Tina Mershon; Vontre’Ale Terry

Coordinating Cyber Security with Vendors

5950 NW 1st Place Gainesville, FL 32607 (800) 369-6220 / (352) 332-3331 – fax www.naylor.com Publisher: David Evans Editorial Liaison: Rachel Brown Project Manager: Daniel Membrillo Advertising Director: Ketan Solanki Marketing: Nancy Taylor Advertising Representatives: Ashley Benton, Amanda Blanchard, Stephen Cofino, Paul Fecio, Sondra Harris, Sarah Lyons, Chris Maier, Nick Manis, John O’Neil, Glenn Raglin, Jason Ruppert, Ketan Solanki, Julie Sprott, Brandon Stroud, Albert Williams, Chris Zabel Layout & Design: Gordon Klassen Acceptance of advertising in BOMA Georgia’s Insight: The Commercial Real Estate Journal® does not imply BOMA Georgia’s endorsement or approval of the product or service advertised. All information has been checked for accuracy to the best of the publisher’s ability, but makes no warranties, implied or otherwise. No responsibility is accepted for deletions, omissions, errors and/or inaccuracies. Unless a special placement is reserved, publisher reserves the right to place ads on a first-come, first-served basis and to separate by member and nonmember status. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of BOMA Georgia. © 2016 BOMA Georgia. All rights reserved.

PUBLISHED NOVEMBER 2016/BAA-Q0117/3190

OFFICIAL PUBLICATION OF THE BUILDING OWNERS AND MANAGERS ASSOCIATION OF GEORGIA

ISSUE 4, 2016

Insight THE COMMERCIAL REAL ESTATE JOURNAL®

DIRECTORS Trenton Patterson, RPA; Bert Locke, Jr., RPA; Carla Moule; Don Henry, CFA; Orlando Ojeda; Stacy Abbate, RPA; Karen Everett, LEED GA; Karlton Holston; Paula Linck; Amanda Madrid, RPA, FMA, LEED GA; Russell Copeland

Published by:

www.BOMAGeorgia.org • Issue 4, 2016

Why are building owners, landlords and operators focusing on wellness initiatives?

BY Marie Kastens, CBRE; Rob Gresham, and Mike Latham, CBRE

TECHNOLOGY ............................................... 17

2017 Legislative Session ...... 8 Operational Considerations for the New Well Building Standard ............... 12

COLLABORATIVE WORKSPACES:

Coordinating Cyber Security with Vendors......... 17

Lindsay Murphy with VeenendaalCave talks designing for collaboration

The security implications of hiring subcontractors/vendors.

BY Henri Brickey, Whitco Roofing Inc.

www.BOMAGeorgia.org

TRENDING IN #CRE ...................................... 21 Designing for Effective Collaboration

An open-office design can allow for more collaboration and better productivity among employees.

BY Lindsay Murphy, VeenendaalCave

ABOUT THE COVER — Lindsay Murphy, VP of VeenendaalCave, speaks on collaborative spaces.

HUMAN INTEREST/SELF HELP..................... 23 Senior Citizens Apply Within

The concept of senior interns is not new. In 1976, 16 congressional offices put 60-year-olds to work performing legislative tasks, attending briefings, hearings and meeting with various representatives of the administration and organizations that serve older persons.

BY Bob Fuhr, Sightline

TECHNICAL/ENGINEERING........................... 27 Prepared to be Prepared

Are you prepared to deal with an emergency situation at your building? How prepared are you? Are you familiar with the facility’s emergency plan? What would you do in the event of an emergency?

How would you react, and how would you deal with the safety and preservation of the occupants of the building?

BY Alex Bruce, Highwoods Properties

DEPARTMENTS

6 ........ PRESIDENT’S MESSAGE 33 ....... CALENDAR OF EVENTS 34 ....... ALLIED MEMBER SERVICE DIRECTORY

37 ....... ADVERTISERS ON THE WEB

EMERGING PROFESSIONAL SPOTLIGHT...... 31 Keishia Niblack

While others follow career paths that climb steadily on a straight trajectory, Keishia Niblack describes her path as a series of zig-zags, turns and swirls.

BY Amy Davidson, Aquascape Environmental

This issue is easily shareable!

Use the QR Codes found within each article and on the cover.

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INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org | 5

PRESIDENT’S MESSAGE

The End is Only the Beginning

BY Ian Hughes, LEED GA BOMA Georgia President

new year’s resolution is only one of the many ways I prepare for a successful year to come. With BOMA Georgia’s tools such as this magazine, Insight, and events like the 2017 “Atlanta on the Rise” Southern Region Conference—there are many ways you can utilize these opportunities toward a significant and valuable increase in professional growth.

As my term as BOMA Georgia President and the eventful year of 2016 are coming to an end, I want to share with you the upcoming opportunities to build value for yourself in 2017.

Insight is a CRE Professional’s toolbox of articles that enhance your professional growth and opportunities to learn about the industry. In this issue alone, our authors explore topics that range from preparing for dangerous situations like civil unrest, technology security implications of hiring subcontractors, to the growth of trends like collaborative work spaces and their industry benefits and current period of realignment to deliver positive tenant and owner outcomes through happier employees. Utilize this tool as resource to your growth as a professional in the CRE industry.

From where I sit, 2017 is nearly here. With budget season at an end, begin exploring the opportunities BOMA Georgia has lined up for you in the coming year. Just like Past BOMA President Marcy Moneypenny stated, “Being a member of BOMA Georgia is certainly a large step toward accepting the challenge of staying relevant within our industries.”

One way to stay relevant is to utilize those readily available professional development opportunities available through BOMA Georgia, such as BOMI’s High-Performance program. With a new year, comes the opportunity to earn a new BOMI designation. To help real estate professionals earn the new BOMI-HPt designation, BOMA Georgia will offer all three required courses in the BOMI-HP Program in 2017. With educational opportunities like this, you can add value to your building or company.

I want to share what recent HP graduate Kinsey Hinkson had to say about her achievement: “The BOMI-HP courses were incredibly interactive modules that incorporated up-to-date information and case studies to provide CRE professionals with tools to operate buildings to the highest standards.

After completing all three courses, I have enhanced my knowledge around sustainability and left with best practices to share with my company and apply to my portfolio of buildings. The financial support from

6 INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org

the BOMA Georgia Foundation was invaluable as it allowed me to complete the designation quickly.”

BOMA Georgia Foundation has embedded a $500 scholarship for students of each course. See the BOMA Georgia calendar of events for more information and to register—don’t miss out on those opportunities to build value.

Atlanta will be the place to build value in 2017. While I most certainly treasure my final days as the 2016 president, I look forward to handing off the reigns to our 2017 board leadership under BOMA Georgia President Todd Mitchell, RPA, CCIM. Along with 2017 Foundation Trustee Chair Linda Beauchamp, RPA, I believe this dynamic group of leaders will focus us boldly toward one of our strategic priorities of the BOMA Georgia Foundation hosting the 2017 Southern Region Conference sponsored by SERVPRO in Atlanta on April 5-8. We will celebrate our theme Atlanta on the Rise— please visit www.bomasrc.org to register.

Before the conference kicks off, we have two, new opportunities for conference goers. In addition to the Southern Region Golf Classic, attendees may choose to participate in a special Tour of Atlanta Buildings, or start their BOMI-HP® designation by enrolling the two-day HP Sustainable Building Investments course. Whether you decide to start or continue your HP journey, or take a tour of some of Atlanta’s most innovating and fascinating buildings, these precursors to the conference will have you ready to embrace the conference theme.

Join us as we celebrate Atlanta on the Rise theme, and be prepared to see education and networking opportunities rise above your expectations as the BOMA volunteers and staff enhance the conference experience and deliver on the educational theme, The Future of CRE. Attendees who can’t attend the Full Conference will have the ability to register for all of the Friday-only educational sessions that will leave you informed and optimistic about the future of our industry.

So as this year comes to an end, remember that is only a marker to show the beginning of tremendous new opportunities that will come in 2017.

As my term as President is coming to a close, I would like to share some thoughts. My time on the board allowed me to develop deep relationships with other board members and the constituency that will last a lifetime. Being part of that board was an opportunity for me to participate in the continued growth of our organization as we planned and executed the growth of BOMA throughout Georgia. Thank you for the opportunity to serve you and this outstanding organization.

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LEGISLATIVE FOCUS

Are You Ready for

BY Katie Roberts, Fiveash Stanley

The 2017 Legislative fresh legislative biennium is just around the corner at the Georgia State Capitol.

While we often treat each year’s legislative session as a stand-alone event, a full legislative biennium is actually two years, aligned to coincide with state elections.

All members of Georgia’s State House and Senate are elected in even-years for a twoyear term. Their service officially begins the second Monday of the following January.

This first day is largely ceremonial, as new lawmakers are sworn in and the chambers usher in the start of a new legislative biennium.

With the 2016 election season behind us, our attention now shifts toward the impending legislative session and the issues that legislators will introduce over the next two years.

Tax Reform. Tax reform is always a high-profile issue as Georgia jockeys to preserve its business-friendly image. Despite apparent enthusiasm from rank-and-file Republicans for across-the-board tax reform, legislative leadership and Governor Nathan Deal have repeatedly cautioned lawmakers against modifications that could destabilize the tax base. The state’s broad tax base is a pillar of its AAA bond rating, which lowers Georgia’s cost of borrowing money.

In recent years, a number of specific revisions have been recurring and may represent a starting point for future efforts.

These revisions include: • Reducing the maximum state income tax; • Eliminating many itemized income tax deductions;

8 INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org

Session?

• Raising personal exemptions; and • Reducing or eliminating the state’s corporate net worth tax.

Property Tax Reform. Since the 2008 recession, lawmakers have worked to enact property tax reforms that help protect property owners while balancing local governments’ need for funding derived from these taxes. In 2015, one such bill made important clarifications to the appeals process and 299(c) locks. 299(c) refers to the code section that requires a property value to be “locked” for two years if a property tax appeal is settled at the Board of Equalization or Superior Court. With most markets stabilized, the legislature may continue to make incremental revisions to state laws regarding the assessment and appeal of property values and the operation of local assessor’s offices.

Transportation. MARTA had a productive 2016 session, passing legislation allowing citizens in the City of Atlanta and Fulton County to levy additional funding to support transit projects. In the upcoming session, we are likely to see legislation dealing with Metro-Atlanta regional transit solutions, after a study committee of the same name met in the interim to hear from transportation experts in an effort to mitigate traffic congestion.

Impact Fees for Schools. Forsyth County is one of the fastest growing areas in the state, and the local public school system has struggled to provide quality classroom space for new students. In response, elected officials from Forsyth proposed development impact fees during the 2016 session that would raise additional funds to be earmarked specifically

for educational facilities. Similar efforts may be underway for the upcoming year.

Religious Freedom. Last year, the legislature adopted contentious legislation that contained provisions of the Religious Freedom Restoration Act. The business community vocally objected to the legislation and ultimately the Governor vetoed the measure.

While other states have seen significant fallout from implementation of their own RFRA bills, it appears likely that some legislators will

ALTERNATE FUEL CHARGERS As recently as 2015, Georgia was the Southeast headquarters for electric vehicles.

Thanks in large part to a generous state tax credit, 2 to 3 out of every 1,000 registered vehicles in Georgia was electric at that time.

Electric vehicle drivers need parking spaces that allow them to recharge, with home and work being the most natural places for recharging.

As such, BOMA Georgia has been at the forefront of the debate regarding state support of alternate fuel vehicle charging stations at commercial and industrial properties.

In 2015, the Association advocated for legislation that would restore and narrowly expand an existing tax credit for the installation of electric and compressed

natural gas charging stations. This measure ultimately fell short, but legislators recognize the need to better understand the cost of maintaining one of the largest fleets of electric vehicles in the country.

In 2016, the Legislature authorized a joint study committee on alternative fuels infrastructure. This study committee had a number of meetings earlier this fall to look specifically at incentives for investors and operators to install necessary refueling stations. The Association was represented at these meetings and was able to share the industry’s perspective with legislators serving on the committee.

The committee is in the process of submitting their findings, and we expect to see legislation as a result.

INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org | 9

continue to introduce and push for this type of the legislation in the coming sessions.

Gambling in Georgia. The commercial gaming industry has been busy working to promote resort-style casinos as the answer to Georgia’s HOPE Scholarship funding issues.

We will likely see enabling legislation and a constitutional amendment introduced this year, but only time will tell how far it makes it in the legislative process.

No two legislative sessions are the same.

With 236 members in the General Assembly, there is seemingly constant turnover. When the 2017 legislative session opens Jan. 9, over 10 percent of lawmakers will be freshman, having just been elected this year.

When you take into account legislators who were elected in 2014, nearly 30 percent of

the General Assembly will have two or fewer years of legislating under their belt.

This turnover gives the Association the opportunity and responsibility to take legislator education seriously. As your ambassadors at the state capitol, we know it is vital for lawmakers to understand the impact commercial real estate has in their district. We encourage all Association members to introduce yourself to your Senator and Representative and let them know of your involvement in BOMA Georgia.

When members play a fundamental role in laying the groundwork in individual districts, the entire industry reaps the benefits during legislative sessions. Having lawmakers who know you and your building or your business makes all the difference.

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It’s not too late to reach out to the House and Senate member who represents your home and/or business. BOMA Georgia employs a VoterVoice system that allows you to effortlessly contact your local elected officials. Find additional information on VoterVoice on the BOMA Georgia website under the Advocacy section. Send them an introductory email or letter and be sure to mention your involvement in BOMA Georgia.

Knowing your legislators is the first step to a successful advocacy plan and will allow your Government Affairs Team to advocate on your behalf as issues like the ones mentioned above surface repeatedly throughout the 2017-2018 biennium.

The Government Affairs Committee is hosting its annual BOMA Day at the Capitol event on Feb. 14, 2016 from 10:00 a.m. until 2 p.m. Join BOMA Georgia on BOMA Day to meet your legislator, learn about important legislative priorities and let the voice of the real estate industry be heard. No registration is required, but an RSVP is requested. If you are interested in attending, please contact Jacob Wilder at jwilder@bomageorgia.org by noon on Feb. 10.

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ABOUT THE AUTHOR Katie Roberts is the director of governmental affairs for Fiveash Stanley Inc. In this role, she assists in tracking and analyzing legislation and attending committee meetings. Fiveash Stanley Inc. is recognized as one of Georgia’s leading government and public affairs consulting firms, and has been working with BOMA Georgia for more than 10 years.

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Managing We OPERATIONS

BY Marie Kastens

Rob Gresham

Why are building owners, landlords and operators focusing on wellness initiatives?

One of the main goals within commercial real estate circles is to create non-commodity office space. Listening to the tenants and prospective tenants about what is most important to them, what environments help them feel comfortable and productive and what trends are coming down the pipeline can attain that goal. During the work week, the average employee spends 50 percent of his or her waking hours in the workplace, and the percentage is higher for those who work more than 40 hours per week. With that knowledge, a trend on the rise has become creating environments that are more than places to conduct business only, but also are places that support and improve the employees’ well-being. It is believed that happy and

Mike Latham, CBRE

12 INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org

healthy employees are more engaged and productive, and employee engagement has been linked to retention and improved business outcomes.

One of the top priorities in creating non-commodity space is providing a healthy environment, which is where the WELL Building Standard™ comes in. The Delos WELL Building Standard™ sets performance requirements in seven concepts relevant to occupant health in the built environment: air, water, nourishment, light, fitness, comfort and mind. WELL Certified™ spaces can help create a built environment that improves the nutrition, fitness, mood, sleep patterns and performance of its occupants.

Delos has created a strategic alliance with CBRE, which aims to transform indoor environments into spaces that help nurture, sustain and promote human health and wellbeing. Under the alliance CBRE is committed to pursue WELL Certification for at least 100 buildings, sites or offices managed by or associated with CBRE worldwide. In 2013, CBRE’s Global Corporate Headquarters in Los Angeles became the first commercial office in the world to achieve WELL Certification for a commercial office space through the WELL Building Standard™ (WELL) pilot program.

CBRE’s 2015-2016 Americas Occupier Survey revealed 89 percent of respondents reported that their organization was giving some level of attention to the growing trend of health and wellness in the workplace

ell

OPERATIONAL CONSIDERATIONS FOR THE NEW WELL BUILDING STANDARD

whether through programs or staples in the physical space. Corporate health and wellness initiatives are most often led by human resources but also with a strong supporting role by commercial real estate.

Building design trends are integrating with wellness initiatives, including incorporating areas for employees to remain active during working hours. Some building owners are including hydration stations, standing desks, fitness studios or living vegetation walls. As a mental health initiative and stress reducer, employers are offering flexible schedules.

Well-being can also include accessibility and commute patterns, such as walking or biking paths as an alternate mode of transportation, access to public transportation and access to green space.

In its global corporate headquarters office, CBRE implemented activity-based programs, fitness programs, wellness education and rewards for employee participation. The physical office space integrated key features to improve the health and well-being of employees, both to drive inspiration, as well as to enhance productivity and focus. These features focus on optimal indoor air quality, circadian lighting, active design, biophilia (the hypothesis that suggests that there is an instinctive bond between human beings and other living systems), drinking water and healthy food access. In addition, as part of its WELL Certification, the CBRE headquarters offers employees healthy and organic fruits and vegetables, 100 percent sit/stand desks, and incorporates over 1,000 plants throughout the office design. An interconnecting staircase, along with murals and artwork along paths of travel promote activity during the day.

What are some differences among LEED, WELL and BOMA 360 certifications?

As new certifications arise it can sometimes be difficult to differentiate among

the choices. Take WELL Building Standard, LEED Certification and BOMA 360, for example.

The Delos WELL Building Standard™ focuses on best practices in design and medical and scientific research to support the overall health and wellness of employees. This includes physical aspects of buildings as well as programs that encourage nutrition, fitness, mood, sleep patterns and mental health.

WELL Certification is based on performance and requires a passing score in each of the seven categories (air, water, nourishment, light, fitness, comfort, mind) of the WELL Building Standard™. This is the “next generation” of certifications.

This certification can attract tenants who want to be laser focused, decrease absenteeism and increase satisfaction and employee fulfillment. Landlords who want to be on the cutting edge and attract more companies are paying more attention to this initiative because the general population is paying more attention to healthy lifestyles and healthy environments overall.

LEED is more focused on the physical sustainability of the space or building certified, including the reuse and recycling of products. It can have an indirect effect toward wellness with programs such as alternative transportation, green cleaning and thermal comfort; however the primary aim is to reduce the environmental impact through energy efficiency, transit improvements and noise reduction. LEED certified buildings are resource efficient. They use less water and reduce greenhouse gas emissions.

LEED certification is attractive to tenants who focus on environmental sustainability, energy savings and lower operating costs.

Many tenants elect to apply the LEED certification to their own premises to further its impact. Landlords also benefit from the LEED certification for similar reasons as tenants and can use it as an advantage in the marketplace

to be an environmental leader and potentially increase rental rates.

The BOMA 360 Performance Program focuses on six main areas: building operations and management; life safety, security and risk management; training and education; energy; environmental/sustainability and tenant relations/community involvement. Buildings have to meet requirements in all six areas to receive the designation.

The 360 designation is designed to instill ownership confidence, identify properties that are managed efficiently and cost effectively, demonstrate good stewardship and generate community good will.

WELL Building Standard™, LEED and BOMA 360 are all designed to maximize the value of a commercial office building. Each has a slightly different focus, but all three provide benefits to the tenants, owners and investors.

These can all be differentiators for landlords to retain and attract tenants and for tenants to retain and attract top talent.

What changes in operations do managers and building technical professionals need to consider to achieve and maintain the WellBuilding Standard?

The WELL Building Standard™ (WELL) is a performance-based system for measuring, certifying and monitoring features of the built environment that impact human health and well-being through air, water, nourishment, light, fitness, comfort and mind. Much effort is exerted to gather all the data to acquire the certification but it doesn’t stop there. The ongoing monitoring and enhanced maintenance procedures are the key component to achieving the goals of the program.

Once a facility has achieved WELL Certification, it is necessary to continue engagement in order to maintain status as a WELL Certified project. Building operations

INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org | 13

and technical service teams are tasked with maintaining the procedures and records during the life of the project and its recertification. Certain features may require projects to provide ongoing records of the following: A. Results of post-occupancy surveys; B. Proof of maintenance (e.g., logs of cleaning schedules and filter replacement); C. Ongoing environmental parameter measurements (e.g., air and water quality).

These features generally require submission for review on an annual basis.

To remain in good standing, projects must submit the documents within 15 months of certification and then every 12 months thereafter. Failure to provide these documents within this time frame may result in an additional fee assessed at recertification.

If the ongoing records are not submitted at all by recertification, then in addition to the fee, the project will be ineligible to pursue these features for the following certification period. For details on what is required in these documents, please refer to the relevant features in the WELL Building Standard™.

Because studies prove that a healthy work environment suggests increases in productivity, any additional added administrative costs and duties may be less impactful. Both internal and external customers tend to be more satisfied in a healthy environment so daily response calls may be reduced in this proactive environment. Overall, a well-implemented program can reduce the day-to-day workload and will result in a true win-win environment.

What are the responsibilities of the tenant?

Responsibilities of the tenant include responding to continued research and surveys, and participating in practices to ensure the healthiest environments are being produced, and that the areas in which health and wellness can be increased are addressed. Tenants must also maintain their certification and then monitor the maintenance of their interior space such as tenant lounges or lobbies.

Other responsibilities of the tenant include: purchasing standing or moving desks, making financial investments in fitness or activity incentives, and maintaining healthy and living plants in personal space (outside of the lobby or common areas).

Successful implementation WELL Building Standard™ requires a partnership between property management and tenants.

Communication among managers, engineers and tenant contacts to ensure all internal and external customers understand and are committed to the goal may be one of the most challenging and rewarding facets of the goal.

ABOUT THE AUTHORS Marie Kastens, CCIM, RPA, Associate Managing Director • CBRE Asset Services Market Leader, Georgia, Alabama and Nashville. Oversees strategic property management of more than 32MSF Mike Latham, LEED AP, Director • CBRE senior oversight of 28 MSF office, industrial and retail management teams in Georgia and Alabama Rob Gresham, Engineering Operations Director • CBRE Technical Services oversight in Georgia, Alabama and Tennessee

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TECHNOLOGY

Coordinating Cyber Security with Vendors

THE SECURITY IMPLICATIONS OF HIRING SUBCONTRACTORS/VENDORS

C

BY Henri Brickey, Whitco Roofing Inc.

ompanies already spend fortunes on physical security measures to keep intruders from gaining physical access to their properties and buildings.

But more recently, the task of protecting a company’s data and network security from outside threats has become an almost equal priority—only the challenge of blocking cyber threats is proving to be vastly more complicated.

Making matters even more complex, a recent set of data breaches at major corporations have shown to have originated from compromised networks used by the corporations’ vendors.

When cyber criminals are targeting an organization that they know spends millions of dollars on IT security, they’re going to look for an alternative way in, said Elizabeth Clarke, who works for the Atlanta-based SecureWorks, a world-wide IT and cyber security company.

Many times, the easiest way in for the hackers is through vendors. “The hackers are going to ask themselves, ‘Who is this company associated with?’” Clarke said. Once the hackers discover vendors doing business with the company, they then attempt to exploit the smaller vendor’s weaker security as a back door into the larger company. “We are seeing it more and more,” said Hadi Hosn, head of Security Strategy and GRC at SecureWorks Consulting.

As the business-to-business economy in the United States diversifies and becomes more mobile, the number of service personnel entering and accessing buildings seems to be growing. These people include a long list of vendors and contractors— everyone from the janitorial crews, to food delivery people, to HVAC technicians.

Then are fire alarm and sprinkler system specialists, electricians, mobile massage therapists. The list goes on.

Many vendors can have complete access to a company’s sensitive data without even setting foot on-site. Many modern HVAC systems, alarms systems and other components of a building’s infrastructure are controlled over networks. And these networks can be used by vendors and others as back doors into a company’s data centers.

Two of the most notorious instances of this method involved massive data breaches over the past couple years at both Target and Home Depot, which were hacked after cyber criminals accessed their systems through vendor access points.

Untangling the web Some companies don’t even know who all they are doing business with or which of their vendors have access to what information.

“They need to start by having a comprehensive list of all the contractors they have relationships with,” said Hosn. He then

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recommends ranking vendors into three groups, form lowest risk to highest and then creating a written data security policy for each one of them. Getting these policies in writing helps foster accountability and presents clear expectations, Hosn said. Next, determine which controls each vendor or contractor has within their own organization to help prevent cyber attacks. Then, Hosn said, create a contractual requirement which provides your company the ability to audit the vendor’s IT system to determine how the data they compile is used and protected.

For any contractors or vendors who physically enter the building, there should be background checks conducted to determine if individuals with criminal backgrounds are entering the building.

“There’s a lot of trust placed with that individual,” Hosn said. In return, the vendor has to expect some type of vetting process.

Building trust and creating a strong relationship with vendors is still one of the best methods for ensuring that contractors can be depended on to complete the work on your property without compromising security, according to some property managers.

Mark Roth, chief engineer with Core Property Capital in Atlanta, says getting to know vendors and contractors has to be a priority for property managers. “If you’re going to have work done in your building, know who you’re dealing with,” Roth said. “Have you worked with this vendor in the past? Do you trust this vendor? If you don’t trust who you’re working with, and you have that gut feeling—chances are you’re right,” Roth said. “You have to trust your instincts.”

Aside from listening to his gut instincts, Roth said he always spends a good amount of time with new vendors on-site and makes sure they aren’t left unsupervised. Over time, the goal is to build a relationship with vendors based on trust, according to Roth. But vendors sometimes betray that trust.

Michelle Dixon, senior property manager at Cousins Properties in Atlanta, had an experience with what she called an “office creeper” who was breaking into offices and stealing laptop computers. The creeper turned out to be an employee of a document copying firm used by some of the law firms located in the building. “Because the employee was familiar to the security and janitorial staff due to his ongoing presence in the building, he went undetected for a long time,” Dixon said.

The building managers finally got their break in the case when they discovered a computer case hidden in some landscape shrubberies. When security searched the case, they discovered a pay stub in the case that did not belong to the case’s owner. The pay stub belonged to an employee of the copying firm. “We were able to determine that he was, in fact, the “office creeper” after reviewing after-hours sign-in logs that placed him at the building during the times when property was missing,” Dixon said.

The lesson learned, Dixon said, was how important it is to document contractors, delivery personnel and vendors coming into the building—and to not to assume that individuals familiar to the building or even those working in the building would not commit crimes on the property.

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Finding solutions Roger Smoak, senior property manager at Banyan Street Capital in Atlanta, has been in property management for 20 years and says keeping up on evolving security risks and how to prevent them is a never-ending part of his job.Like many property managers, Smoak has already taken steps to secure the buildings he oversees with both physical and virtual safeguards.

One tool used by Smoak, who oversees the Satellite Center in Duluth, as well as the Peachtree Center in Atlanta, is Argus—a software system that monitors networks for intrusions and other problems. The system can also be used to track and monitor all vendor interactions.

“It’s a very effective platform,” Smoak said. But some of the most effective measures a company can take to protect itself from any unscrupulous vendors can be the simplest. Smoak uses security cameras, access cards and a robust check-in and checkout process to keep tabs on who is in the building and what areas they have access to. And each building’s server is kept in a secure, locked room, Smoak said.

Ron Martin, a director of security at a local software company, regularly trains his employees in CISSP and recommends that each company have at least person on staff who is familiar with the Certified Information System Security Professional (CISSP) curriculum. The CISSP is increasingly becoming a requirement for individuals working in the IT industry.

Conceptualized and developed by a consortium of IT security professionals in the late 1980’s and into the 90’s, the CISSP curriculum covers a broad range of information technology security topics and best practices. In the last two decades, the concepts outlined in the CISSP training have become so common that there’s even a CISSP for Dummies book.

Keeping a network secure can involve some complexity, but Martin’s biggest piece of advice to smaller companies is to make sure passwords are strong and updated regularly. “We’ve seen companies keeping all their passwords in an unencrypted text file in a folder, tiltled “passwords,’” Martin said. “For a hacker, it can’t get much easier than that.”

He also stresses the importance of understand basic hardware and network settings and making sure router, wi-fi and other network settings are properly configured. Out-of-the box setting are seldom sufficient, Martin says. And lastly, Martin says, server rooms should be kept locked and only authorized persons allowed in. “All it takes is someone with a thumb drive to walk into a server room and all of your data is now theirs,” Martin said.

ABOUT THE AUTHOR: Henri Brickey has worked the past four years as an account executive at Whitco Roofing Inc. Whitco Roofing is a national commercial roofing contractor, headquartered in Atlanta. Before joining Whitco, Henri spent eight years as a newspaper reporter at publications in California, Texas and Arizona.

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Designing for

Effective Collaboration

BY Lindsay Murphy, VeenendaalCave

O

ur work routines used to be quite the predictable experience; we’d stop and grab a cup of coffee on our commute in, sit down at our desk, turn on our computer and check our email. Then we’d leave our office (and computer) and make our way to a conference room for a meeting with the team, then back to our desk for more work and a few phone calls. Our office was our space— and most of the work we did happened there.

And then everything we know about the workplace changed.

Intrigued by the benchmarking data our firm had collected over the years, the design industry began using these metrics and trends to determine how we could help our clients drive down real estate costs while maintaining operational objectives—and even increase the efficiency and productivity within these spaces. The data revealed that we didn’t need so many singular, defined spaces, or the walls that separated them. So we took our cue—we tore down the walls. This was the beginning of a bigger idea and looking back, the results are astonishing. Not only did employees begin to cross paths and converse more, overall productivity went up due to increased collaboration, and the workplace as a whole began to evolve into a more dynamic, creative, collective place to be. This open-office concept quickly became the new standard.

Not all collaboration space is equal While some may argue that the pendulum swung too far into the open-office concept in

Collaborative workspace at Industrious, a tenant of Ponce City Market, managed by Jamestown L.P. in Atlanta.

the beginning, the concept catalyzed a much needed change, and the open office that we know today is evolving to best meet the needs of each business. Operational differences matter and should be carefully evaluated and intimately understood as part of the design process. The old design adage holds true—form really should follow function, and if we don’t understand the function, the form just won’t work. For most businesses, work cannot happen exclusively in an open layout.

Understanding the metrics behind how much open collaborative vs. private/closed meeting space is really needed is key to making these spaces as effective as possible.

Choice matters Finding the right solution is all about offering the best choices and making sure the right type of collaboration space is readily available when needed. For Capital One employees in Rolling Meadows, Ill., choice was a priority and considered carefully. Shared spaces for face-to-face interaction, areas for concentration and quiet work, respite spaces for relaxation and down time, and meeting spaces to accommodate all different sizes

of teams were designed to meet the unique operating needs of the space. Contrary to the norm, not everyone in this space has an office or even an assigned desk. During the programming phase, a review determined how many employees were actually coming into the office and when, allowing our final design solution to strike the perfect balance between the “I” and “we” space.

Interaction equals innovation The infamous “Bump Factor.”

Unplanned encounters with a variety of people encourages unconventional conversation, thinking and innovation— these “accidental meetings” are something that can be boosted by thoughtful design.

For SAP Fieldglass, a central spine (nicknamed Main Street) not only connects two halves of the office space but contains all of the meeting and collaborative areas.

If you want to get from point A to point B, you’ll need to walk down Main Street, “bumping” into everyone else doing the same. Increasing those interactions is part art and part science, and the payoff of finding the right formula is exponential.

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The future of collaboration Take the typical workplace café or galley. Data shows that it’s used heavily in the morning, at lunchtime and sporadically during that 3 p.m. coffee rush. With a few smart design moves, this space can become a functioning collaboration/communal space that is used consistently throughout the workday. For the Philadelphia Convention Center and Visitor’s Bureau, their lunch space includes integrated technology and standing height surfaces. It’s one of their most used collaboration areas throughout the day, and it is a place that employees look forward to visiting and working from.

With the decreasing popularity of “I” space, increasing popularity of “we” space, and the incredible advances in technology, mobility is the new name of the game. Space is becoming the place where we share information and connection—and it doesn’t need to be physical.

Teams with a mix of in-office and virtual employees are becoming more and more common. Integrated video conferencing and technology infrastructure are crucial in making these varied, flexible workstyles a seamless experience.

Simply adding more “collaboration space” doesn’t guarantee success unless you are taking a step back to look at the bigger picture. Sometimes, what our clients need isn’t just more collaboration space—it’s less allocated individual space, or more thoughtful sizing and adjacencies of these spaces. At the end of the day, well-designed open, collaborative offices are more productive and more engaging—and that’s the ultimate reward for every design professional.

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How we do it? Infrared Thermography, Voltage and Current Diagnostics, and Ultrasound Testing are few of the methods Mayberry Electric, Inc. offers through our customized TEGG programs suiting any building or budget. It’s important to keep your electrical system running efficiently, safely, and having a guaranteed program to replace all equipment against catastrophic failure.

The TEGG network brings best-in-class tools, proprietary technology, and individualized training that gives Mayberry Electric, Inc. a proven strategy to assist our customers with proactive maintenance on all critical systems. Contact Wendy Cowart at wcowart@mayberryelectric.com for details.

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ABOUT THE AUTHOR Lindsay Murphy currently serves as Vice President of VeenendaalCave, a NELSON Company’s Atlanta office. She has extensive experience in both corporate and tenant design, inclusive of workplace, building repositioning, and corporate headquarters projects. Lindsay thrives on growing and maintaining client relationships and leads the office’s efforts in marketing and business development. Lindsay is an active member of the Atlanta Commercial Board of Realtors, Young Council of Realtors, and the NAIOP GA Chapter where she is a current member 2016 NAIOP Future Leaders class.

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HUMAN INTEREST/SELF HELP

BY Bob Fuhr, Sightline

Senior Citizens Apply Within

s it turns out, I watched the wrong movie.

In 2013, while preparing to moderate a discussion about the impact of Georgia’s film industry on commercial real estate, I came across an active movie set in Buckhead. I wanted to reference the experience so I waited for someone to enter or exit the set. After being eyed suspiciously as a potential starstruck nuisance, I learned the movie was called The Intern.

Or so I thought. A friend who works in the industry later told me The Intern was filmed in Brooklyn, N.Y. It turns out the movie I saw being filmed was The Internship. I did not yet know that when I saw The Intern playing on HBO. Still thinking it was the movie I had seen being made I figured I should watch it.

It turned out to be one of the best mistakes I ever made.

In The Intern, Robert DeNiro plays a warm and lovable 70-year-old widower named Ben Whittaker. Whittaker is finding retirement not all that it is cracked up to be. In the opening scene he explains he has a hole in his life that he needs to fill…now.

Whittaker discovers an online fashion start-up, About the Fit, is seeking senior interns. He applies and ends up assigned

to the company’s founder, Jules Ostin (Anne Hathaway). Ostin is an inspiring, driven and very scattered woman. She and everyone around her are becoming victims of her success. She is an hour late for every meeting, her family life is in turmoil and her investors want to bring in a CEO to provide adult supervision.

At first, Ostin wants no part of the senior intern program she approved. In their first meeting, she admits to Whittaker she took him on only to set an example and would have little for him to do. By the end of the film, Whittaker has become one of the most important people in her life.

The Intern is a feel-good movie that left me wanting to believe we live in a world where senior internships could bring people together in a way that allows them to fulfill each other’s needs. The fact is, we do. Senior internships are on the rise. A study by the U.S. Bureau of Labor Statistics predicts the number of senior interns (age 55 and above) will grow to 25.2 percent by 2020.

I have to admit the concept of senior interns never crossed my mind before I saw the movie. Now, to borrow a line from Whittaker’s video application to About the Fit, “The more I think about this idea, the more

tremendous I think it is.” If ever there was a win-win proposition, senior internships are it.

Sharing their experience and expertise can provide seniors with a sense of purpose and make them feel needed again. I once knew a pilot forced into retirement at age 65. He was obviously unhappy about it, and he always seemed a bit lost to me. Surely a man who spent 40 years flying jumbo jets around the world still has something to offer.

The concept of senior interns is not new. In 1976, 16 congressional offices put 60-year-olds to work performing legislative tasks, attending briefings, hearings and meeting with various representatives of the administration and organizations that serve older persons.

Interns as senior as Whittaker are admittedly rare. However, internships among 30 to 50 year olds have become increasingly common. This trend accelerated after the economic slowdown in 2008 displaced workers who found they had to essentially start over. That is the storyline of the movie I actually did see being filmed in Buckhead.

In The Internship, Vince Vaugh and Owen Wilson land coveted positions with Google after having their sales careers derailed by the digital age. If The Internship is art

INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org | 23

imitating life, it would be great for The Intern to become life imitating art.

Internships targeting people beyond the traditional high school and college demographics offer connections to new employers and new fields that can be used to jump start or change careers. The benefits to the employer are obvious.

A young man seeking to enter the workforce once sent me a note explaining experience was far less important than his energy, ambition and drive. I politely explained his perspective betrayed his lack of experience. More and more well-known companies are saying they actually prefer older interns because of the skills, experience, expertise and business relationships they bring to the table.

I feel like we are hard on Millennials. As one recently reminded me, “Who do you think gave us all those participation trophies?”

At the same time, I do not understand why the business world seems to feel it needs to adapt to Millennials. Should it not be the other way around? Millennials are a generation with great promise but their poetry is not yet written. Would we not all be better served if we provided Millennials opportunities to learn the attributes and life experience that helped men and women who earned their trophies achieve success?

The Intern’s Whittaker dresses immaculately each day in a suit and tie. He carries a handkerchief and patiently explains its chivalrous purpose to a young co-worker.

His presence in the office brings an air of professionalism into a world of cluttered desks and untucked shirts. His confident and

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compassionate demeanor creates a much needed calm in a world where the company and everyone in it operates in chaos.

Whittaker’s contributions range from the subtle to the profound. He cleans a vacant desk that has become a dumping ground for clutter in the middle of the openoffice floor plan. His analysis of purchasing trends reveals the company is spending its advertising dollars in exactly the wrong places.

Whittaker’s contributions are not limited to the business world. He explains to a young suitor you do not apologize to a woman via text regardless of how many emojis you use. Whittaker helps Jule’s intelligent, hardworking and always frantic assistant get organized and achieve some balance between her work and personal life. He also prevents a young co-worker from signing an unfavorable lease, and then he gives him a place to stay.

No one benefits more from Whittaker’s presence than Ostin. His wisdom and trusted counsel has a profound impact on

her life—both at work and at home. Most importantly, he helps her realize no one is more suited to run the company than its founder.

I cannot begin to count the number of times I have heard the loss of building engineering talent lamented at BOMA Georgia meetings. It seems many feel engineers who know how to fix things are being increasingly replaced by engineers who know how to use a smartphone to find someone who does.

In fact, a high-profile property management executive recently told me that finding commercial real estate talent is an issue across the board. Is it possible we are looking in the wrong places, or at least not all the places we could look? Perhaps we need to rethink how we look at the entry level and where we go to find it.

I know a man right now in his late 60s who is looking for work. He is a gentle, patient, reliable man of character with good technology skills and has a real talent for training people. I could see him being an asset to a property management team and a great representative for a building. Unfortunately,

I fear absent the kind of creative thinking represented by The Intern, few will give his resume a second thought.

To me, the beauty of The Intern is found in its combination of two worlds. Whittaker’s 70 years of wisdom and experience brings incalculable value to a technology start up that is all things Millennial. In return, he again finds himself fulfilled with purpose and relationships. The Intern is not a movie based on a true story. But how great would it be if we could make a true story based on a movie?

ABOUT THE AUTHOR Bob Fuhr is the vice president of business development for Sightline, a high-rise window cleaning and glass restoration company serving Georgia and Alabama. He is a member of the BOMA Georgia Editorial Advisory Board and a frequent contributor to Insight magazine. In addition to his work with Sightline, Bob operates a successful performance development consulting practice and speaking business.

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2017 7 SRC Sponsors

Below is a list of 2017 SRC Sponsors as of October 28, 2016.

The success of the 2017 Southern Region Conference and the benefit to the BOMA Georgia Foundation would not be possible without the support of generous sponsors who make this event possible. Thank you! ........................................ Diamond Sponsor Ace Parking.......................................... Emerald Sponsor Allied International Cleaning Services..................................Emerald Sponsor

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TECHNICAL/ENGINEERING

Prepared to

BY Alex Bruce, Highwoods Properties

re you prepared to deal with an emergency situation at your building?

Are you familiar with the facility’s emergency plan? How would you react, and how would you deal with the safety and preservation of the occupants of the building?

The building engineer should have a connection with a building and have an innate sense of responsibility for the people inside it. A great example of this sense of duty was during US Airways flight 1549. On Jan. 15, 2009, US Airways flight 1549 was forced to make an emergency water landing on the Hudson River after a flock of birds caused both engines to fail. The pilot, Captain Chelsey “Sully” Sullenberger, and first officer, Jeffrey Skiles, were able to guide the plane and its 155 passengers and crew to safety.

This type of engine failure was unprecedented at the time, and there was no available training for an emergency situation of this nature. The captain, much like the building engineer, had working knowledge of the airplane. That knowledge allowed him to

make immediate decisions and know what equipment to implement to help keep the people safe. The building engineer should have that same working knowledge of the building to execute a similar response.

The captain was the last person out of the plane, and his main concern over anything else was verifying the passenger count.

The safety of his passengers and crew was paramount. Having an idea of how many people are in your building will help you determine where you could accommodate everyone if you had to evacuate the building.

Knowing where the emergency assembly areas are outside of the building and approximately how many people occupy the building will determine if a group was unable to exit the building. This insight can direct

INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org | 27

emergency responders in the right direction in the case of an entrapment.

What about the kind of emergency that has become all too common in our daily news headlines?

Civil unrest has become a harsh part of our existence and could have lasting implications on property management and the building. In Atlanta, we have many commercial buildings that house foreign government consulates. As a result, these buildings can be subject to protests and

the possibility of an attack. Some research companies have experienced events of civil disobedience while protesters demonstrated outside their buildings—a right they are free to exercise.

Several different scenarios can ensue during protest situations, including fires being started and /or riot patrol officers releasing an airborne deterrent to contain the disturbance.

It would be very beneficial to provide training to all of the building personnel on how to isolate the outside air intake and the exhaust

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28 INSIGHT | ISSUE 4, 2016 | 785128_FairAssessments.indd 1

404-618-0355

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Having a pre-fabricated device that installs quickly over the opening was something that worked very well in South Florida as engineers are no strangers to glass breakage, primarily due to inclement weather events.

air fans to eliminate the potential for the airborne offensive odors from entering the building. The smell of smoke inside of the building could have an adverse effect on its occupants and could cause a panic. In order to get people in and out of the building in this situation, it is recommended to establish an air lock method of entry and exit by utilizing the double sets of doors to the building lobby if possible. You could use an entire room to isolate the outside from the buildings core.

Shutting down all of the elevators except for one will keep the elevators from pulling in the smoke through the shafts, further minimizing the infiltration to the building.

In many of these events, objects are 12:00 AM thrown from the crowd which breaks glass and causes other damage. Securing the opening becomes an emergency all in itself.

Establishing a barrier between the occupants and the disruptive environment outside is something we all need to be prepared to do.

Having a pre-fabricated device that installs quickly over the opening was something that worked very well in South Florida as engineers are no strangers to glass breakage, primarily due to inclement weather events.

As in any emergency condition, communication is going to be your best tool for success. After having established the emergency command center and appointing a commander, be sure the radio codes are known and who is assigned to each radio number. In some cases, the land lines and

1/14/16 11:58 PM

building that shares a responsibility for the cellphones will not work due to heavy line ABOUT THE AUTHOR safety and preservation of the occupants traffic or emergency services taking over Alex Bruce, senior HVAC technician within the building. Having regular meetings priority use of the service. In the event phone for Highwoods Properties, joined the with the security team and all personnel that service is unavailable, your only tool for team in the beginning of 2015 and has may be called upon during a time of crisis is a communication will be your handheld radio. operated properties in the Alpharetta, great way to perpetuate continual awareness Every two-way radio transmission is crucial Sandy Springs and Buckhead markets. of the potential for such an event as it seems during an emergency situation, and that same As a 25-year veteran of the mechanical to be regular headline news these days. Allow radio we take for granted every day may keep HVAC industry, Bruce has an extensive these shared lessons to help either strengthen you safe or save a life. background in project management, your current efforts or begin to formulate the If you know in advance there may be a commissioning and aviation. He is also building blocks needed so you are prepared to demonstration or a peaceful protest in your a LEED Green Associate and a licensed be prepared. area, it would be a good idea to establish a aircraft pilot. line of demarcation by the use of barricades.

Blocking off entrances to the parking garages and other common areas will let the protesters or demonstrators visibly see the blocked area is not to be accessed, and that it would be a trespassing violation if that area were breached.

What if you had a situation that originated from within your building? The Atlanta market is home to headquarters for public officials that are under constant threat from extremists. As engineers that work in these buildings, it is Jeff Johnson, Branch Manager imperative to be prepared for anything. There Services: Building Cleaning | Concrete Restoration EIFS Restoration/Recoating | Epoxy & Chemical Grout Inspection are many ways a building can be compromised Expansion Joint Systems | Exterior Wall Coatings | Masonry Restoration internally, for example, through the mail room.

Parking Deck Restoration | Plaza Deck Restoration | Waterproofing It was not long ago when commercial office buildings ran the risk of the possibility of Western Specialty Contractors of America: anthrax or a letter bomb being delivered to the 3790 Browns Mill Road, SE | Atlanta, GA 30354 mail center.

W W W .W E S T E R N S P E C I A LT Y C O N T R A C T O R S . C O M By knowing the location of the mail rooms and the specific mail carrier is one way to help safeguard the building. It’s recommended to 1/14/16 786548_Western.indd 1 note any change in the condition of the mail rooms and changes in mail room personnel.

Report any suspicious package that appears to be out of place or has no markings to the appropriate authorities. In the event of a hazardous substance release, it would be a priority to shut down the buildings HVAC systems to keep any of the airborne particulate Installation - Service matter from being circulated through the Industrial New Construction ventilation system and spreading the possible Commercial Tenant Fitouts contaminate. Having appropriate supplies and Retail Video Inspections materials that you could use to isolate the area such as tarps or roll plastic and good strong Restaurants Drain Cleaning tape will help minimize the circulation of the Government Gas Piping substance.

Having a plan to deal with situations of civil unrest is critical in today’s world. The 478-394-4100 • www.robillardplumbing.net plan should be reviewed by everyone in the

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INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org | 29 26/10/16 1:34 pm

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30 INSIGHT1 | ISSUE 4, 2016 | 794130_Southeast.indd

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EMERGING PROFESSIONAL SPOTLIGHT

Emerging Professional Spotlight:

Keishia Niblack

BY Amy Davidson, Aquascape Environmental

“Obstacles are but challenges presented to build character and offer the opportunity for growth through lessons learned while pushing through.”

hile others follow career paths that climb steadily on a straight trajectory, Keishia Niblack describes her path as a series of zig-zags, turns and swirls.

Niblack has a diverse background that led to her current position as real estate manager for Children’s Healthcare of Atlanta, Inc. She is the first in her immediate family to graduate from college. Obtaining her B.S. in Public Relations from Georgia Southern University was a journey that prepared her for the unexpected twists and turns that life would bring. Immediately after college, Niblack worked in a variety of industries with each job fueling her determination to set and achieve her own goals and dreams.

As the dynamics of post-college life are often unpredictable, Niblack developed into a resourceful young adult who believed that “obstacles are but challenges presented to build character and offer the opportunity for growth through lessons learned while pushing through.”

As fate would have it, Niblack’s parents encountered a life event challenge that they did not have the ability to single-handedly navigate and were in need of help. “My parents purchased land to build a home. I took over and managed the construction process for them. It was at that moment I was bitten

by the real estate industry bug. I truly enjoy everything about real estate. It was then I decided to earn my real estate license,” she recalled.

This introduction to the world of real estate inspired Niblack to position herself to positively impact the industry. Niblack went on to join a local residential property development firm and quickly rose to the position of lead broker. Following the downward turn of the market due to the collapse of the 2008 bubble, rather than remain idle, Niblack drew upon her background skills and secured a position with the breast oncology team at Emory in administrative support. While working fulltime, Niblack continued to push forward and broaden her formal education. She went on to earn her Master’s Degree in Public Administration, which further enhanced her human resource, urban planning and real estate skills.

It was then that Niblack received a call from Children’s regarding a Human Resource position. Niblack accepted the position, but remained optimistic that she would re-enter the real estate industry under the right circumstances. After two years in human resources, a chance conversation with an administrator from the real estate division led to Niblack applying for a position in the

real estate department at Children’s. Within the month, Niblack hurdled up the ladder and was hired as the real estate manager overseeing day-to-day real estate business and administrative operations of twenty-seven neighborhood locations, including five urgent care centers and the leased and owned support offices for Children’s.

The best part of Niblack’s job is, as she puts it, “Getting a building or space that was a challenge. It’s so exciting and invigorating to work with my team to get a deal done for our clinical staff to do their work.”

Working with strategy, clinical leaders, financial planning, information and technology,

INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org | 31

and the planning, design and construction team, Niblack has been entrusted with helping to find space that allows the Children’s medical team to perform at their best, while providing comfort to the tiniest of patients and their families.

“When we acquire a property or execute a lease, we are preparing the space to save someone’s child or treat someone’s child,” she said, summarizing her feelings.

She has succeeded in garnering a role where she is making a positive impact on the real estate industry in a manner that she could not have ever previously imagined.

Care of the patient is the first priority, but the employee experience is also considered in the design of the facilities.

Children’s understands the profound relationship between work environment and the impact it has on the health, happiness and productivity of their employees.

“Children’s has workout facilities in its larger locations and hubs,” she said. “They contract with Eat Right Atlanta to provide fresh fruits and vegetables for purchase and also provide a concierge service to help take the stress out of life outside of work.”

Niblack’s career in real estate has spanned land acquisition, development, residential and now commercial. “Over the next couple of years, my goal is to continue to hone my commercial real estate knowledge and skill set while growing

professionally,” she explained. “I enjoy what I do with my company and feel a sense of accomplishment with each lease, renewal and acquisition, knowing we are finding spaces for our amazing clinical professionals to do the work they do helping children and their families.”

Niblack joined BOMA Georgia in 2015.

While her schedule has so far precluded her ability to join a committee, she has already experienced the benefits of membership. “I did have the opportunity to attend the 2016 BOMA Medical Office Building Conference in Orlando this past May,” she said. “This was my first time attending the conference, and it was an amazing experience. I networked with like-minded industry professionals across legal, finance, brokerage and other corporate professionals. I learned so much from attending the breakout sessions on upcoming industry changes in STARK compliance and the Financial Accounting Standards Board lease accounting changes.”

The driving force of Niblack’s career has been perseverance. Where others might be inclined to give in, Niblack digs in. “My entry into commercial real estate is one of not taking ‘not right now’ for an answer,” she explained. “While in my residential real estate career, there were times that I really considered the commercial real estate field and just did not know how I could get in. I

just continued to press with the constant goal in mind of breaking into commercial real estate. When the opportunity presented itself for me to grow my career with Children’s, I leapt at the chance.”

In addition to meeting the daily demands of her position, Niblack makes sure to carve out quality time with her children. Each morning they have “mommy talks” in the car, praying and discussing life, positivity and what they each hope to accomplish for the day.

Jonathan, age 15; Jaida, age 10; and Gabrielle, age 7, look forward to this family time. With the small amount of me time she has, Niblack enjoys hot yoga, traveling and volunteering. One day she hopes to travel to Bora Bora and try skydiving.

Niblack is proud of her accomplishments, but also grateful. “I was and still am humbled by the opportunity I have been provided through my hard work and perseverance,” she concluded.

By following her own path, she continues to make her way to the top.

ABOUT THE AUTHOR Amy Davidson joined the Aquascape Environmental team in 2011. She holds a bachelor’s degree in marketing from Loras College and has extensive experience in marketing and customer relations. Davidson is also a LEED Green Associate.

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1/22/13 4:55 PM

CALENDAR OF EVENTS

NOVEMBER NOVEMBER 29 – DECEMBER 2 High-Performance Sustainable Building Principles 8:30 a.m .- 5:00 p.m.

BOMA Georgia Conference Center 5901-C Peachtree Dunwoody Road SE, Suite 300 Atlanta, GA 30328 Members: $545 | Non-members: $795; Additional $100 Late fee for registration after Nov. 16.

DECEMBER

JANUARY 26

JANUARY 28

Green Real Estate Network Breakfast

2017 BOMA International Winter Business Meeting

8:30-9:30 a.m.

TBD BOMA Georgia & Green Chamber of the South Members & SE Green Business Directory members: $20 | Non-Members: $35 Additional $5 late registration fee after Jan. 20.

Green Chamber of the South & SE Green Business Directory members contact Beth Abbott (404-475-9980 x 2 or babbott@bomageorgia.org) to register at the member rate.

DECEMBER 6

Jan. 28-31 Manchester Grand Hyatt San Diego, CA

JAN. 31 - MARCH 7 Air Handling, Water Treatment & Plumbing 3 p.m. - 7:00 p.m.

Tuesdays from Jan. 31 - March 7 Members: $579 | Non-Members: $799 Additional $100 Late Fee for registration after Jan. 17.

Location TBD

11:30 a.m. - 1:00 p.m.

TBD Members: Free, but must register Non-members: $35 There is a $5 late registration fee for anyone registering after Nov. 25.

DECEMBER 6 Solar Panels: Green Real Estate Network Breakfast 8:30-9:30 a.m.

Atlanta Food Bank 732 Joseph E. Lowery Blvd. NW Atlanta, GA 30318 BOMA Georgia & Green Chamber of the South Members & SE Green Business Directory members: $20 Non-Members: $35 Additional $5 late registration fee after Dec. 2.

JANUARY 2017 JANUARY 18 BOMA Georgia January Luncheon & Participation Fair 11:00 a.m.-1:00 p.m.

TBD Members: Free, registration required Non-members: $65 Late registration fee of $25 (members & non-members) for registration after Jan. 11.

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ALLIED MEMBER SERVICE DIRECTORY AIRDUCT CLEANING

Yancey Power Systems ........ (678) 945-2637

Ductz Of Greater Atlanta.......(770) 631-2424

CONSULTATION

APPRAISAL CONSULTING

Fellers, Schewe, Scott & Roberts, Inc..................... (770) 621-9548

The BEST Consultant, Inc. ... (678) 200-7648 Hoover Elevator Group, Inc. ...................... (770) 394-4018

ARCHITECTS

CONTRACTORS

Heery International Inc. ....... (404) 881-9880

CA South LLC ..................... (678) 302-0606 Centennial Contractors Enterprises Inc. ................(770) 613-2999 Constructive Ingenuity LLC .................. (404) 309-9846 Emery & Associates .............(770) 414-9099 Foley Construction Corporation ......................(770) 409-1166 Harrison Contracting Company, Inc. ................. (770) 949-5776 Humphries & Company ........ (770) 434-2914 Innovative Engineering Inc. ...(770) 517-5507 Nova Commercial Interiors Inc. .................... (770) 592-0260 Occupied Renovations ......... (770) 326-9212 PKS Paving & Concrete Construction ......(404) 401-8551 Schoppman Company Inc. ... (770) 693-9000 Tip Top Roofers Service Corporation ..........(404) 351-4410 Waste Industries ................. (770) 577-3545 Western Specialty Contractors ......................(678) 553-0170 Whitco Roofing Inc. ............. (770) 668-3196 Willco Contracting ................(770) 318-0479

ATTORNEYS

Andre Blaustein Kill & McCarthy LLP ................. (404) 653-3005 Arnall Golden Gregory LLP ...(404) 873-8126 Cohen Pollock Merlin & Small, P.C. ........................(770) 857-4768 AUDIO VISUAL SERVICES

Direct Satellite TV................. (678) 714-1495 Summit Systems, Inc............(678) 482-8010 Vertical AV TV ......................(404) 352-2488 AUTO DETAILING

Get Spiffy Inc. ......................(919) 426-8682 BLDG MGT CONSULTANTS

WayPoint Systems, Inc. ........ (678) 461-1346 BLDG SERVICES

Building Cleaning Solutions, Inc................... (678) 445-3806 Century Fire Protection LLC ................. (770) 945-2330 Engineered Restorations Inc............... (770) 682-0650 Foundation Support Works ...(678) 776-1045 Johnson Controls Inc. .......... (678) 596-9578 Massey Disaster Planning.... (757) 340-7800 Multi Air Services Engineers Corp. ............... (787) 245-6883 Roof Partners LLC ............... (404) 490-4647 SimplexGrinnell LP .............. (678) 343-7065 VeenendaalCave, Inc. ........... (404) 881-1811 WayPoint Systems, Inc. ........ (678) 461-1346 Wiss Janney Elstner Associates Inc. ................ (770) 923-9822 BUILDING AUTOMATION CONTROLS

Frazier Service Company .....(770) 455-8340 Mastley Building Services Inc..................... (404) 436-5035 CARPET/FLOOR

Class A Matting ................... (706) 229-3379 The Mad Matter Inc. .............(678) 361-6704 MAPEI Corporation.............. (770) 653-3793 Mohawk Industries ............... (678) 427-9818 Premier Contract Carpet, Inc. ..................... (404) 488-2082 Program Maintenance ......... (404) 870-0054 ServiceMaster Cleaning & Restoration ....................... (770) 514-1789 Solidcare By Trilogyfm ......... (678) 354-6726 Southeastern Commercial Flooring Inc. .................... (770) 591-9980 COMMUNICATIONS

AT&T....................................(404) 242-8513 Comcast Business Services .......................... (770) 559-2144 Direct Satellite TV................. (678) 714-1495 Graybar Electric Company ... (470) 383-8020 Kings III Emergency Communications ...............(678) 438-1965 Koine Communications .........(404) 202-9316 Tower Cloud Inc. ................. (678) 882-9509 CONSTRUCTION PRODUCTS

Georgia Construction Products...........................(770) 491-9100 Tendon Systems LLC ............ (678) 835-1100

ELECTRICAL

Advanced Power Technologies (APT) ...........(404) 615-7266 Allied Reliability Group ..........(770) 590-7449 Allison-Smith Company ....... (404) 351-6430 Capital City Electrical Services Inc......................(770) 821-6126 Capital City Mechanical Services Inc..................... (770) 449-0200 Graybar Electric Company ... (470) 383-8020 Mayberry Electric, Inc...........(404) 991-7007 Miller Electric Company ....... (404) 766-5001 Prime Power Services Inc. ... (678) 898-4960 Putzel Electrical Contractors ..................... (404) 226-9475 Rexel .................................. (407) 406-4593 Velo Solar ............................(404) 681-3270 White Electrical Construction Co................(404) 351-5740 ELEVATORS/ESCALATORS

Bagby Elevator Company Inc. .................. (404) 859-3310 Fujitec America Inc.............. (770) 209-0322 Hoover Elevator Group, Inc. ...................... (770) 394-4018 Phoenix Elevator of Georgia ........................... (770) 575-0363 Schindler Elevator Corporation ......................(470) 991-9597 ThyssenKrupp Elevator Corporation ..................... (770) 916-0555 Van Deusen & Associates .... (678) 881-0884 Vertical Systems, Incorporated .................... (404) 581-0094 ENERGY

ALB Energy Solutions .......... (770) 492-5086 Energy Efficiency and Sustainability (EES) Consulting .............. (423) 602-5393 ENTEK ................................. (678) 910-1326 EnviroSpark Energy Solutions Inc.....................(404) 736-9173

34 INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org

Listings in RED are advertisers in this issue of Insight: The Commercial Real Estate Journal Goby, LLC ............................(404) 201-3975 Mallory & Evans Service ....... (404) 297-1007 McKenney’s Inc................... (404) 624-8625 National Glazing Solutions LLC .................. (866) 925-2083 Radiance Solar .................... (404) 885-9898 SemaConnect Inc. ................(301) 352-3730 Trane ...................................(678) 775-4106 Velo Solar ............................(404) 681-3270 Yancey Power Systems ........ (678) 945-2637

Global Systems Of America ...........................(770) 441-9601 International Fire Protection........................ (770) 745-4530 Life Safety Solutions Plus LLC .......................... (770) 843-3671 Massey Disaster Planning.... (757) 340-7800 Mitec ...................................(770) 813-5959 SimplexGrinnell LP .............. (678) 343-7065

ENGINEERING

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Allied Reliability Group ..........(770) 590-7449 Harbin’s Mechanical Services, Inc.....................(770) 914-7060 Innovative Engineering Inc. ...(770) 517-5507 NOVA Engineering & Environmental...................(770) 570-9171 PENTA Engineering Group Inc. ........................(678) 282-1999 Sustainable Investment Group LLC (SIG)............... (404) 343-3835 Wiss Janney Elstner Associates Inc. ................ (770) 923-9822 ENVIRONMENTAL

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Stone Mountain Access Systems .............. (770) 908-2936 Sunbelt Rentals Inc. ............. (404) 525-1919 FACILITY MANAGEMENT

Multi Air Services Engineers Corp. ............... (787) 245-6883 Siemens Industry Inc. .......... (770) 279-4825 FACILITY SUPPORT

Cosgrove Enterprises .......... (404) 344-3677 PENTA Engineering Group Inc. ........................(678) 282-1999 Stone Mountain Access Systems .............. (770) 908-2936 Strategic Market Alliance ............................ (770) 641-1055 Veritiv ..................................(770) 715-2841 FINANCIAL SERVICES

Elliott Davis Decosimo ........ (770) 980-9394 Graham Group .................... (404) 634-4652 FIRE PROTECTION

AFA Southeast Inc.... (770) 794-9000 X1819 Century Fire Protection LLC ................. (770) 945-2330 Critical Systems LLC ............(770) 612-9172 Empire Fire Protection LLC ................. (770) 464-2400 Fire Systems, Inc................. (770) 333-7979

FIRE/WATER/MOLD RESTORATION

FITNESS

Ready Fitness ......................(404) 550-2176 GENERATORS

Prime Power Services Inc. ... (678) 898-4960 GLASS

National Glazing Solutions LLC .................. (866) 925-2083 GUARD SERVICES

Advanced Protective Services ........................... (678) 631-1038 Allied Universal ....................(404) 898-1695 SecurAmerica LLC .............. (404) 926-4265 Securitas Security Services USA, Inc. ............ (404) 633-1140 HEALTH & HYGIENE PRODUCTS

GOJO Industries .................. (205) 447-0849 Life Safety Solutions Plus LLC .......................... (770) 843-3671 SCA Tissue ..........................(214) 422-3035 Southeastern Paper Group .................... (800) 858-7230 HVAC

Addison Smith Mechanical Contractor Inc.................. (770) 832-9006 Borie Davis Inc. ................... (770) 242-0650 Capital City Mechanical Services Inc..................... (770) 449-0200 Daikin Applied ............ (770) 514-5880 X253 Ductz Of Greater Atlanta.......(770) 631-2424 EMCOR Services Aircond .... (800) 768-4258 ENTEK ................................. (678) 910-1326 Frazier Service Company .....(770) 455-8340 Gainesville Mechanical Inc....(770) 532-9130 Galgon HVAC & Mechanical Services .........(404) 352-1500 Harbin’s Mechanical Services, Inc.....................(770) 914-7060

Legacy Mechanical Services Inc...................... (770) 432-1171 Mallory & Evans Service ....... (404) 297-1007 Mastley Building Services Inc..................... (404) 436-5035 Maxair Mechanical Inc. ....... (678) 486-8442 McKenney’s Inc................... (404) 624-8625 Mingledorff’s Inc. ................ (770) 239-2208 Rooter Plus! ........................ (404) 456-5977 Shumate Mechanical, Inc. ... (678) 584-0880 Southeast Pump & Equipment Inc. .... (678) 990-1388 ext 107 Stromquist & Company, Inc. ................. (404) 794-3440 Trane ...................................(678) 775-4106 United Maintenance, Inc. ......(770) 455-1656 INDUSTRIAL DOCK & DOOR REPAIR AND INSTALLATION

Miner Southeast .................. (678) 730-4700 INTERIOR DESIGN

Foley Construction Corporation ......................(770) 409-1166 Heery International Inc. ....... (404) 881-9880 Nova Commercial Interiors Inc. .................... (770) 592-0260 Occupied Renovations ......... (770) 326-9212 VeenendaalCave, Inc. ........... (404) 881-1811 JANITORIAL

ABM Onsite Services ............(678) 245-3273 Allied International Cleaning Services, Inc. .... (770) 298-4790 BCJ Building Services .......... (404) 551-2310 Bobby Dodd Institute ........... (678) 365-0071 Building Cleaning Solutions, Inc................... (678) 445-3806 Building Maintenance Services Inc......................(770) 218-2993 Chosen Janitorial Services .......................... (404) 644-6291 Cosgrove Enterprises .......... (404) 344-3677 Distinguished Properties Cleaning USA Inc. (DPC) ... (404) 418-1443 Environmental Service Partners .......................... (404) 778-3208

Georgia Pacific Corporation ..................... (770) 815-9552 GMI Group, Inc. ................... (678) 482-5288 GOJO Industries .................. (205) 447-0849 HTH Building Services Inc.... (770) 988-0084 Kimberly-Clark Corporation ......................(678) 327-9041 LaCosta Facility Support Services ............. (847) 526-9556 Pollock Paper Distributors ... (770) 803-7862 Pritchard Industries SE ......... (404) 231-1430 Signature Building Maintenance ....................(770) 597-9580 Solaris Paper .......................(770) 510-5137 Southeastern Paper Group .................... (800) 858-7230 Strategic Market Alliance...... (770) 641-1055 Unique Building Maintenance, Inc. ............ (678) 380-0297 Veritiv ..................................(770) 715-2841

Gibbs Landscape Company ..........................(770) 432-7761 Gibson Landscape Services .......................... (678) 365-9568 The GreenSeason Group, Inc. ....................... (678) 714-4114 HighGrove Partners ............. (678) 298-0569 LandCare LLC ...................... (678) 475-1780 Landmark Landscapes ..............(770) 446-0044 x 11 Ruppert Landscape ............. (770) 630-0475 Russell Landscape Group Inc. ....................... (770) 446-3552 Sesmas Tree Service LLC .... (678) 896-8352 Yellowstone Landscape ....... (404) 668-4508 LANDSCAPING-INTERIOR

Natural Stone Services .........(404) 255-8133 Southeastern Commercial Flooring Inc. .................... (770) 591-9980 Stone Specialty Services ...... (404) 261-9111 Stuart Dean Company, Inc. ...... (404) 872-6090 X 102 METAL FINISHING

ADDCO Metal Maintenance Co. ............. (770) 985-5611 Architectural Surface Restoration LLC ............... (770) 510-8333 Innovative Roofing Group, Inc. .......................(404) 351-8797 Mid America Metals ............ (770) 616-6567 Presto Property Services, Inc.....................(800) 693-1228 Stuart Dean Company, Inc. ...... (404) 872-6090 X 102

LAKE MANAGEMENT

Foliage Design Systems....... (770) 451-0885 Life on Earth, LLC ............... (404) 875-6706 Plant Peddler, Inc. ............... (770) 432-2649 Sedgefield Interior Landscapes, Inc. ............. (770) 984-0171

Aquascape Environmental ... (678) 584-3455

LIGHTING

PAINT/WALLCOVERINGS

LANDSCAPE MANAGEMENT

Advanced Power Technologies (APT) ...........(404) 615-7266 ALB Energy Solutions .......... (770) 492-5086 Capital City Electrical Services Inc......................(770) 821-6126 E. Sam Jones Distributor Inc. ..................(404) 351-3250 LiteSheet Solutions LLC .......(860) 213-8311 Summit Systems, Inc............(678) 482-8010 Voss Lighting ...................... (770) 438-8557

American Painting & Renovations Inc. .............. (770) 995-8787 Benjamin Moore .................. (404) 408-3851 Burke Painting, Inc. ............. (770) 582-0847 Harrison Contracting Company, Inc. ................. (770) 949-5776 Horizon Painting and Renovations Inc. .............. (404) 447-0385 Oakcliff Painting ...................(404) 867-3707 Spectrum Painting Inc. .........(770) 497-0101

LOCKSMITH

PAPER PRODUCTS

Armor Lock & Security Co. Inc. ............... (770) 493-1915 Downs Safe and Lock Company..................(404) 873-2515 The Flying Locksmiths ......... (404) 939-2554

Georgia Pacific Corporation ..................... (770) 815-9552 Kimberly-Clark Corporation ......................(678) 327-9041 Pollock Paper Distributors ... (770) 803-7862 SCA Tissue ..........................(214) 422-3035 Sikes Paper Company .........(770) 405-6900 Solaris Paper .......................(770) 510-5137

BrightView .......................... (770) 662-8775 Gibbs Landscape Company ..........................(770) 432-7761 The GreenSeason Group, Inc. ....................... (678) 714-4114 HighGrove Partners ............. (678) 298-0569 Landmark Landscapes ..............(770) 446-0044 x 11 Ruppert Landscape ............. (770) 630-0475 Sesmas Tree Service LLC .... (678) 896-8352 LANDSCAPING-EXTERIOR

4 Seasons Landscape Group LLC ....................... (770) 452-4455 Arborguard Tree Specialists ....................... (404) 299-5555 Bobby Dodd Institute ........... (678) 365-0071 BrightView .......................... (770) 662-8775 Caldwell Tree Care ...............(770) 992-1973 Chapel Valley Landscape Co. ................ (706) 200-2060 Color Burst.......................... (770) 822-9706 Downey Trees Inc. ............... (770) 889-2822

MANUFACTURING

Mohawk Industries ............... (678) 427-9818 MARBLE RESTORATION & MAINTENANCE

ADDCO Metal Maintenance Co. ............. (770) 985-5611 Architectural Surface Restoration LLC ............... (770) 510-8333 Mid America Metals ............ (770) 616-6567

OFFICE FURNITURE

Atlanta Office Liquidators Inc. ................ (678) 462-6047

PARKING

Ace Parking ........................ (770) 722-8037 ITR Of Georgia, Inc. ............. (770) 496-0366 Lanier Parking Solutions .......(404) 881-6076

SHANNON MOFFITT Call today for a FREE estimate

678-409-6932 moffittshannon@yahoo.com

WE BRING THE SHOWROOM TO YOU HARDWOOD, CARPET, TILE & MORE

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INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org 35 02/11/16 10:55| am

ALLIED MEMBER SERVICE DIRECTORY LAZ Parking .........................(404) 787-2076 SP Plus ............................... (404) 665-0044 PARKING DECKS

Coast & Valley, INC............... (770) 417-1382 Graydaze Contracting Inc......(770) 752-7010 GWP Paving ......................... (404) 831-7177 Kaney & Lane, LLC .............. (404) 892-8246 SP Plus ............................... (404) 665-0044 Spectrum Painting Inc. .........(770) 497-0101 Wildcat Striping & Sealing ....(678) 937-9525 PAVING PRODUCTS

Asphalt Enterprises ............. (770) 424-5001 Brite Line Asphalt Maintenance Inc. ............. (770) 516-0604 C&K Paving Contractors, Inc. ...............(770) 791-0107 Georgia Paving, Inc. ............ (770) 623-0453 GuardTop LLC ......................(404) 821-2388 GWP Paving ......................... (404) 831-7177 PKS Paving & Concrete Construction ......(404) 401-8551 Rose Paving Company ......... (678) 303-2500 The Surface Masters Inc. .... (770) 250-6392 Wildcat Striping & Sealing ....(678) 937-9525 PEST CONTROL

Active Pest Control .............. (770) 954-9941 Allgood Pest Solutions .........(770) 339-4500 Northwest Exterminating Co., Inc. .......................... (770) 713-5064 Peachtree Pest Control ........ (770) 931-9099 Team Pest USA ...................(770) 985-4444 PLUMBING

Addison Smith Mechanical Contractor Inc.................. (770) 832-9006 Art Plumbing Company .........(678) 486-2541 Gainesville Mechanical Inc....(770) 532-9130 Hill Mechanical Of Georgia LLC .....................(770) 792-1200 Legacy Mechanical Services Inc...................... (770) 432-1171 Rooter Plus! ........................ (404) 456-5977 Southeast Pump & Equipment Inc. .... (678) 990-1388 ext 107

Listings in RED are advertisers in this issue of Insight: The Commercial Real Estate Journal

PRESSURE WASHING

SECURITY

UTILITY

Everclear Enterprises Inc. .... (404) 876-9408 Kaney & Lane, LLC .............. (404) 892-8246 Sightline...............................(678) 530-9152 Top Of the Line High Rise Service LLC...... (404) 569-9544 Valcourt Building Services LLC ....................(770) 971-2000

Advanced Protective Services ........................... (678) 631-1038 Allied Universal ....................(404) 898-1695 Alscan Inc. ...........................(404) 849-7129 Armor Lock & Security Co. Inc. ............... (770) 493-1915 BTV Systems .......................(478) 788-5281 Critical Systems LLC ............(770) 612-9172 Delta Global Services Security Division .............. (404) 714-5833 Downs Safe and Lock Company..................(404) 873-2515 Fire Systems, Inc................. (770) 333-7979 The Flying Locksmiths ......... (404) 939-2554 GC&E Systems Group Inc. ... (770) 448-3908 Global Systems Of America ...........................(770) 441-9601 International Fire Protection........................ (770) 745-4530 ITR Of Georgia, Inc. ............. (770) 496-0366 Millhouse Security Services LLC .................... (404) 977-1388 Miner Southeast .................. (678) 730-4700 Mitec ...................................(770) 813-5959 SecurAmerica LLC .............. (404) 926-4265 Securitas Security Services USA, Inc. ............ (404) 633-1140 Siemens Industry Inc. .......... (770) 279-4825 Southeastern Security Professionals ................... (770) 540-0175 Universal Protection Service ............................(770) 438-0484 Walden Security ....................(404) 937-1747

AT&T....................................(404) 242-8513

RESTORATION

Baker Roofing Company .......(404) 458-2742 Green Home Solutions ......... (770) 664-8733 Southeast Restoration & Fireproofing ......................(404) 297-8388 Tendon Systems LLC ............ (678) 835-1100 ROOFING

Apollo Roofing Company, Inc. ..................(770) 722-5918 Baker Roofing Company .......(404) 458-2742 The BEST Consultant, Inc. ... (678) 200-7648 C.L. Burks Construction Commercial Roofing Contractors LLC .............. (800) 969-2875 Empire Roofing Company Inc. .................. (770) 948-7663 Innovative Roofing Group, Inc. .......................(404) 351-8797 MGI Roofing LLC ..................(678) 771-0050 Roof Partners LLC ............... (404) 490-4647 Roof Technology Partners LLC ....................(678) 401-5200 Sentry Roof Services ............(678) 301-5570 Tip Top Roofers Service Corporation ..........(404) 351-4410 Whitco Roofing Inc. ............. (770) 668-3196 Woodall Roofing Company, Inc. ................. (770) 945-0100

SIGNAGE

Custom Sign Factory ............ (770) 717-7755

SEALCOATING

TAX CONSULTANTS

Brite Line Asphalt Maintenance Inc. ............. (770) 516-0604 C&K Paving Contractors, Inc. ...............(770) 791-0107 Graydaze Contracting Inc......(770) 752-7010 The Surface Masters Inc. .... (770) 250-6392

Fellers, Schewe, Scott & Roberts, Inc..................... (770) 621-9548 Graham Group .................... (404) 634-4652 TROPICAL PLANTS

Foliage Design Systems....... (770) 451-0885 Life on Earth, LLC ............... (404) 875-6706 Plant Peddler, Inc. ............... (770) 432-2649

Recycling Management Resources ....................... (404) 488-5356 Republic Services Inc. ......... (404) 693-9279 U.S. Waste & Recycling/Southern Waste & Recycling Inc. .....(770) 751-7797 Waste Industries ................. (770) 577-3545 Waste Management, Inc. ......(404) 821-8420 Waste Pro/Atlanta ................ (770) 777-1447 WATER CONSERVATION

WaterSignal LLC ................. (972) 248-9535 WATER DAMAGE/STRUCTURE DRYING

BELFOR Property Restoration ............... (770) 939-0128 Blackmon Mooring Services Of Atlanta .........................(770) 614-3248 Blue Team Restoration/ BBMK Contracting ............(404) 313-9868 Capital Restoration ...............(770) 973-1666 Element Restoration Group ...(404) 909-5138 EPIC Response.....................(770) 516-3491 Full Circle Restoration & Construction Services ...... (770) 232-9797 Green Home Solutions ......... (770) 664-8733 Parker Young Construction/ FireStar Inc.......................(770) 368-1000 Reliable Restoration LLC.......(678) 325-1633 Remediation Group Inc. ........ (404) 214-1470 SERVPRO Of Decatur .......... (404) 378-9998 Servpro of North Atlanta/ Buckhead .........................(404) 261-2925 Unlimited Restoration Specialists, Inc. ............... (687) 943-3013 Vineyard Services................ (678) 863-2255 WATER TREATMENT

Blackmore Enterprises Inc. ...(404) 474-4352 Chem-Aqua Inc. .................. (770) 329-0523 EMCOR Services Aircond .... (800) 768-4258 Nalco ...................................(470) 585-1369 WATERPROOFING

• Consulting & Planning

Apollo Roofing Company, Inc. ..................(770) 722-5918 Burke Painting, Inc. ............. (770) 582-0847 Engineered Restorations Inc............... (770) 682-0650 Everclear Enterprises Inc. .... (404) 876-9408 Foundation Support Works ...(678) 776-1045 Metro Waterproofing Inc. ......(404) 292-8013 The Morley Companies .........(770) 569-1100 Southeast Restoration & Fireproofing ......................(404) 297-8388 Southern Preservation Systems .......................... (770) 982-9970 Waterproofing Contractors Inc. ............... (770) 449-5552 Western Specialty Contractors ......................(678) 553-0170

• Security Surveys/Assessments

WINDOWS

Services Include • Background Checks • Community Patrols

• Surveillance & Undercover Operations

404-254-4082 • www.protectsecurityllc.com 36 INSIGHT | ISSUE 4, 2016 | 836372_Protect.indd 1

WASTE REMOVAL

www.BOMAGeorgia.org

04/10/16 2:34 PM

Presto Property Services, Inc.....................(800) 693-1228 Sightline...............................(678) 530-9152 South Beach Glass Inc.......... (404) 851-0111 Top Of the Line High Rise Service LLC...... (404) 569-9544 Valcourt Building Services LLC ....................(770) 971-2000

ADVERTISERS ON THE WEB ARCHITECTS/DESIGNERS WJE - Wiss, Janney, Elstner Associates ...................................................16 www.wje.com BUILDING SERVICES & MAINTENANCE King Architectural Metals ......................Inside Front Cover www.kingmetals.com CARPET & FLOOR MAINTENANCE/ CARPET PRODUCTS/MATS Rubber Floors and More................................................ 38 www.rubberfloorsandmore.com Town & Country Flooring ............................................... 35 www.towncountrycarpets.com CONTRACTORS: GENERAL & INTERIOR DESIGN Furco Inc.........................................................................16 www.furcoinc.com Georgia Commercial Builders........................................ 20 www.gcbi.com McCay Kinchin & Associates..........................................30 www.mccaykinchin.com U.S. Elevator Interiors.....................................................24 www.uselevatorinteriors.com

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DEMOLITION The Morley Companies...................................................37 www.morleycompany.com

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Call or visit us online today!

770-569-1100 morleycompany.com

The Morley Companies always moving forward

J. J. MORLEY ENTERPRISES EXTERIOR BUILDING RESTORATION & WATERPROOFING Including, but not limited to: • Exterior Painting & Waterproof Coatings • Caulking & Joint Sealants • Masonry/Brick Repairs

MORLEY ENVIRONMENTAL

PARKING DECK RESTORATION & WATERPROOFING

ASBESTOS & LEAD:

• Lead-Based Paint Testing & Abatement • Interior Demolition • Indoor Air Quality Testing • Asbestos Testing & Abatement • Mold Remediation • Emergency Water Clean-up

Including, but not limited to: • Structural & Concrete Repairs • Parking Deck Expansion Joints • Parking Deck Traffic Coatings

GENERAL CONSTRUCTION

DEMOLITION:

Including, but not limited to: • Design/Build • New Construction • Interior Buildout • Painting/Finishing • Exterior Renovations • ADA Compliance Services • Mechanical/HVAC/ Chiller Plants/Absorbers • Complete Electrical Low/Line/Medium Voltage • PACS/CCTV Systems

Georgia 819174_TheMorley.indd 1

•

Alabama

•

Florida

• Heavy Structural Demolition • Industrial Demolition & Dismantling • Emergency Demolition & Dismantling • Emergency Demolition & Stabilization • Concrete, Rock & Aggregate Crushing & Screening

•

North Carolina

•

South Carolina

INSIGHT | ISSUE 4, 2016 | www.BOMAGeorgia.org 37 6/23/16 8:03| PM

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ADVERTISERS ON THE WEB ELEVATORS/ESCALATORS/ MAINTENANCE/CONSULTANTS U.S. Elevator Interiors...................................................... 24 www.uselevatorinteriors.com ENERGY PRODUCTS & SERVICES Georgia Power Company ................................................... 4 www.georgiapower.com ENGINEERING NOVA Engineering & Environmental ................................ 22 www.usanova.com Tendon Systems, LLC...................................................... 30 www.tendonllc.com ENVIRONMENTAL PRODUCTS & SERVICES NOVA Engineering & Environmental ................................ 22 www.usanova.com The Morley Companies.................................................... 37 www.morleycompany.com FINANCIAL SERVICES PP&A CORPORATION ...................................................... 28 www.ppassoc.com FIRE PROTECTION/DETECTION/LIFE SAFETY AFA Southeast, Inc. ......................................................... 15 www.afap.com FIRE/WATER/MOLD RESTORATION The Morley Companies.................................................... 37 www.morleycompany.com GUARD SERVICES Protect Security LLC ....................................................... 36 www.protectsecurityllc.com HVAC CONTRACTORS & SERVICES Ductz of Greater Atlanta .................................................. 15 www.ductzatlanta.com Reliance Heating and Air Conditioning ................................................. 22 www.reliance-hvac.com Shumate Mechanical, LLC .............................................. 20 www.shumatemechanical.com Southeast Pump & Equipment Inc................................... 30 www.southeastpump.com Stromquist & Company, Inc............................................... 7 www.stromquist.com Trane................................................................................ 37 www.trane.com/IntSvcExp United Maintenance Inc................................................... 10 www.unitedmaintenance.com OFFICE FURNITURE Atlanta Office Liquidators................................................ 15 www.atlantaofficeliquidators.com

706-864-3567

PAINT & WALL COVERINGS B&R Painting ................................................................... 24 www.brpaint.com

103 Chestatee Ind. Dr. Dahlonega, GA 30533

PARKING DECK MAINTENANCE The Morley Companies.................................................... 37 www.morleycompany.com

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PAVING PRODUCTS & SERVICES Georgia Paving, Inc.......................................................... 19 www.georgiapaving.com Wildcat Striping & Sealing ............................................... 14 www.wildcatstriping.com

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38 INSIGHT 806990_Rubber.indd 1 | ISSUE 4, 2016 |

www.BOMAGeorgia.org 27/04/16 11:57 AM

PLUMBING SERVICES Art Plumbing Company ................................................... 32 www.artplumbing.com Robillard Plumbing .......................................................... 29 www.robillardplumbing.net Southeast Pump & Equipment Inc................................... 30 www.southeastpump.com PRESSURE WASHING Top of the Line High Rise Service.................................... 33 www.highriseservice.com RELOCATION SERVICES Atlanta Office Liquidators................................................ 15 www.atlantaofficeliquidators.com RESTORATION/DISASTER PRODUCTS & SERVICES Blackmon Mooring .......................................................... 25 www.blackmonmooring.com Engineered Restorations Inc ........................................... 26 www.er-inc.net ROOFING SERVICES & PRODUCTS Empire Roofing Company Inc. ........................................... 3 www.empireroofing.com SEALCOATING Wildcat Striping & Sealing ............................................... 14 www.wildcatstriping.com SECURITY SERVICES & PRODUCTS BOS Security, Inc............................................................. 25 www.bossecurity.com EKG Security, Inc. ............................................................ 20 www.ekgsecurity.com Protect Security LLC ....................................................... 36 www.protectsecurityllc.com SOLAR ENERGY PROVIDER America Green Solar ....................................................... 24 www.creativesolarusa.com TAX CONSULTANTS Fair Assessments, LLC.................................................... 28 www.fair-assessments.com PP&A CORPORATION ...................................................... 28 www.ppassoc.com WASTE REMOVAL & RECYCLING Waste Pro of Georgia, Inc................................................ 10 www.wasteprousa.com WATERPROOFING Burke Painting,Inc. .......................................................... 10 www.burkepainting.com Southeast Restoration & Fireproofing Co., Inc. .................Outside Back Cover www.serest.com Southern Preservation Systems...................................... 30 www.spsatl.com The Morley Companies.................................................... 37 www.morleycompany.com Top of the Line High Rise Service.................................... 33 www.highriseservice.com Western Waterproofing Co., Inc. ..................................... 29 www.westernspecialtycontractors.com WINDOWS/CLEANING EQUIPMENT/SUPPLIES South Beach Glass, Inc. ..........................Inside Back Cover www.southbeachhighrise.net Top of the Line High Rise Service.................................... 33 www.highriseservice.com

WE REPLACE GLASS CALL US

770-455-1555

SOUTHEAST RESTORATION & FIREPROOFING Proudly Serving Atlanta and the Southeast Since 1990

www.serest.com

Restoration

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4598 Stonegate Industrial Blvd Stone Mountain, GA 30083 404.297.8388