Best of Tech

By Jake Puhl

Every few months, we get a fresh reminder of how quickly technol-

ogy changes. A message saying something to the extent of “Software update available” flashes across our smartphone screens, and we’re left with a choice – update it either automatically or manually to continue using the latest apps and services our smartphones can offer us, or risk getting left behind with obsolete programs and workflows.

The COVID-19 pandemic only put the pace into overdrive. In a 2020 report to Wall Street, Microsoft CEO Satya Nadella said “we’ve seen two years’ worth of digital transformation in two months.” So much change in so short a time can cause chaos to not only our individual and family lives, but the organizations we work for as well.

DSOs understand the increased pressure created from this pace of change all too well. The expectations of how they practice clinically, how they run their operations and how they interact with patients are increasing on almost a daily basis. In this issue, we highlight the impact our valued vendor partners are making in the industry with the technology services/products they provide. You’ll see some familiar challenges they discuss – marketing, accounts receivable, practice management, client engagement and standardizing workflows, just to name a few. Their solutions, though, are anything but ordinary, and we encourage you to dig into the insights and best practices they offer.

We’ve also got a healthy dose of feature stories from DSO thought leaders on improving systems, creating a playbook for your organization, and increasing profitability. In business, as in life, you never want to sit still. We guarantee this issue will motivate you to look and move toward your future success!

Cheers!

Jake Puhl