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Satellite Dishes
If you have a satellite dish, or you plan on getting one, we kindly ask that you consider the following first:
• Please contact us prior to • Please ensure your satellite installation, as we need dish does not extend past you to complete a your balcony. permission form. • We ask that a professional • We ask that dishes be satellite equipment installer installed using tripod is used. mounting devices. Please ensure it is secured to the ground properly with plywood and weight. • To avoid any unnecessary charges, please remember to remove your dish and hardware upon move-out. • You may also mount your dish, so long as the mounting device is not screwed or bolted to the building. Clamps may be • Please note that due to safety regulations, satellite dishes are not permitted in our communities in Québec. used, providing they do not cause any damages.
Please contact us if you have any further questions about installation requirements.
Maintenance & Service Requests
Each of our communities employ highly skilled Maintenance Associates who respond to service requests Monday through Friday, during regular business hours. Resident Members can easily track and submit maintenance requests through the Resident Member Portal powered by Yuhu.
Our Maintenance Associates do their best to complete requests within the 72-hour time frame outlined in your lease agreement. Sometimes there are delays due to maintenance emergencies that require their immediate attention. Please be assured that should this happen; our Associates will do their best to have your request completed as soon as possible. The unexpected can happen, and if it does, you’ll have the peace of mind of knowing that a Maintenance Associate is available for emergency calls 24-hours a day, seven days a week. We ask that you contact us immediately if you are experiencing a situation where your health and safety are at risk, or if the situation will cause extensive damage to your home if it is not taken care of immediately. An emergency service request covers essential items such as: • Lack of electricity • Flooding in your suite • No heat or water • Fire or fire hazards • Lack of access to your suite With service on call, your peace of mind is guaranteed. If you
have an emergency maintenance request, please contact your Leasing Office, or call our 24hour Customer Service Centre at 1.800.310.9255 immediately.
If there is ever an occasion where Boardwalk needs to enter your suite for maintenance, you will be provided a 24-hour written notice to advise when and why we are entering. If we have verbal permission to enter your suite for a maintenance issue, you will not receive 24-hour written notice. Please keep in mind the only time we would enter your suite without notice is in an emergency situation where life or property is in jeopardy.
