Terms and Conditions USD $
Blue-Roads' Details
DMC Operations USA Inc, trading as Blue-Roads Touring Company, 5 Paragon Drive, Montvale, New Jersey 07645
Deposit
Rolling Deposit
Governing law and jurisdiction
Change and Cancellation Fees
Days before departure
Change and Cancellation Fee (% of tour price)*
Pre/post accommodation
Pick ups/ transfers
$200 per person, payable at the time of booking. Private or group: the required deposit will be specified in your quote.
Over 60
Deposit (cancellations)
Nil
Nil
If you cancel your tour more than 60 days before the departure date you may request in writing at the time of cancellation that we provide you with a rolling deposit voucher for use against a future tour. The value and currency of the rolling deposit will be the value and currency of the original deposit paid. The rolling deposit cannot be redeemed by re-booking the same tour for the same departure date originally booked. The voucher must be redeemed within one year from the date of first cancellation. The rolling deposit can be transferred to a friend but cannot be transferred a second time. Only one voucher per person per tour is permitted. If redeeming against a tour with a higher deposit, the remaining balance will be payable at the time of booking. Rolling deposits cannot be redeemed or refunded for cash.
60-31
50%**
Nil
Nil
30-0
100%**
100%
100%
If you cancel your tour within 60 days or less of the departure date you will forfeit your deposit and you will need to pay our applicable cancellation fee. Rolling deposit vouchers are not available for cancellations within 60 days of the departure date.
**Cancellation includes your deposit amount.
*Private and group tours: applicable change and cancellations fees will be specified in your quote. In addition to our administration charge, you will have to pay all travel service providers’ applicable cancellation charges.
The laws of New Jersey with the state and federal courts of New Jersey having exclusive jurisdiction over any dispute relating to these booking terms and conditions.
Please read all booking conditions carefully. You must not make any booking unless you understand and agree with these booking conditions and any additional terms and conditions as indicated above and/or at the time of booking. Our tours are designed for adults; all travellers must be a minimum age of 18 years at the time of travel. Bookings can be made through your local travel agent or directly with us and must be secured with a deposit of the amount shown above. A contract between you and us will exist as soon as: (i) we issue an invoice in response to your request for a booking; and (ii) your deposit is paid to us or your travel agent. If your booking is made through a travel agent, we will address all correspondence to that agent. Please also read all information associated with your tour, including your Tour Notes, which can be located on our website. By booking a tour with us, you have agreed to be bound by the terms and conditions set out in these booking conditions, tour information as found on our website, and relating Tour Notes that apply.
COVID-19 You acknowledge that you are choosing to travel at a time where you may be exposed to COVID-19. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks. We strongly recommend that you familiarise yourself with airline and government requirements around passenger safety and COVID-19. Any travellers displaying symptoms of illness may require a negative COVID-19 test and/or doctor’s clearance before continuing the itinerary. If you show symptoms of COVID-19 and are either unable or unwilling to be tested, Blue-Roads Touring may remove you from the tour to prevent any risk to others. If you test positive during your tour, you must comply with the requirements of the country you are in. This may result in you no longer being able to continue with the tour and having to isolate in that country for the number of days specified by the relevant local government authority. You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the associated risks. We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment). Further, we will not be responsible for covering the cost of any curtailment of your tour, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have adequate travel insurance with specific COVID-19 coverage which covers these costs for you.
PRICE & PAYMENT The deposit is non-refundable unless we cancel your tour. The balance of your tour must be paid no later than 60 days prior to your tour departure date. If you do not pay within this period we may cancel your booking and your deposit will be forfeited. Full payment is required if you make a booking within 60 days of the departure date. If your booking is a special offer we may require full payment (including any pre and post accommodation and sundry service charges) by such earlier time as specified in the offer. Offered discounts are subject to availability and may be withdrawn at any time without notice. All discounts apply to the tour price only and do not apply to any flights, visitor taxes, pre & post accommodation, transfers or any other ancillary service. We may alter prices and other particulars (including these Booking Conditions) on our website at any time. When you make a booking we will provide you with up to date prices and a link to our current Booking Conditions. After you have booked, changes to (i) the price of fuel; (ii) the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and (iii) exchange rates, mean that the price of your tour may change. There will be no change within 20 days of your departure. We will absorb any increase equivalent to 2% of the price of your tour. However, we may charge you for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your tour, you will have the option of accepting a change to another tour (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid. Should the price of your tour go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that tour arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your tour due to contractual and other protection in place.
TRAVEL DOCUMENTS Please ensure you carefully read your invoice, tickets and all other documents we send to you as soon as you receive them and contact us or your travel agent immediately if any information appears to be incorrect. We will not accept any liability if you fail to notify us of any inaccuracy in any document within 14 days of us sending them to you or the travel agent. You are responsible for ensuring that you have the correct and valid travel documents including passports, visas and vaccination certificates. We strongly recommend that you verify current documentation requirements with your travel agent or us. Please note requirements change and you must check with your consulate for the most up to date information, including but not limited to visa requirements for the countries visited on your tour. Passports must have an expiry date of at least six months after completion of the tour.
IF YOU CHANGE OR CANCEL YOUR BOOKING If you want to change or cancel any aspect of your booking including, but not limited to, a change to a tour of shorter duration or different departure date you must notify us in writing. You may make a request to transfer your booking to another person who satisfies all the conditions applicable to the tour. A transfer request must be made in writing not less than thirty (30) days prior to departure and must include proof of acceptance of the transfer by the new traveller. Both you and the new traveller will remain jointly liable and responsible for any applicable travel service provider’s charges (including, but not limited to, booked airfares, train tickets, specifically allocated accommodation and nonrefundable supplier charges). Please note that some third party travel service providers may refuse such requests and treat the transfer as a cancellation and rebooking. If you request a change to any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible due to availability. We will not charge a fee for changes requested more than 60 days before departure except where we incur costs from a supplier, in which case we will advise you of the relevant supplier fees. If you cancel any aspect of your booking more than 60 days prior to departure, we will provide you with a refund (minus deposit) or, at your option, a travel credit for a future tour. If you opt for a refund, we will issue you a rolling deposit voucher for use against a future tour. The value and currency of the rolling deposit will be the value and currency of the original deposit paid. If you cancel within 60 days of departure, you will forfeit your deposit and you will be required to pay any applicable cancellation fee.
CANCELLATION OR MODIFICATION BY US Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned up to 18 months in advance. If insufficient bookings have been made as at 42 days prior to departure, we may (in our absolute discretion) cancel the scheduled tour or operate any tour below the minimum number of passengers required. We recommend you do not book your flights until your tour is guaranteed. The following terms apply to a cancellation by us, except in the event of unavoidable or extraordinary circumstances (which are dealt with in the section immediately following this one). To the extent permitted by applicable law: •
•
If your tour is cancelled by us, we will offer you in the first instance alternative travel arrangements of comparable standard if available (we will refund any price difference if the alternative is of a lower value), or a Blue-Roads Touring credit for the full amount paid by you. Alternatively, we can offer you a refund of all money paid by you in respect of the tour (which excludes flights and/or insurance as they have their own booking terms and conditions), minus any unrecoverable costs and cancellation fees. If your tour is cancelled after the tour has commenced, we will offer you in the first instance alternative travel arrangements of comparable standard if available (we will refund any price difference if the alternative is of a lower value), or a pro-rata Blue-Roads Touring travel credit for the days that remain on your tour. Alternatively, we can offer you a refund of all money paid by you in respect of the days that remain on your tour (which excludes flights and/or insurance as they have their own booking terms and conditions), minus any unrecoverable costs and cancellation fees.
“Unrecoverable costs” means all reasonable and direct costs we have incurred in relation to your tour, and includes amounts paid by us to other relevant suppliers who are responsible for components of your travel arrangements and which may be non-refundable.
UNAVOIDABLE OR EXTRAORDINARY CIRCUMSTANCES In the event of unavoidable or extraordinary circumstances, we may materially modify or cancel your tour as set out below, subject to our hardship policy. In these booking terms and conditions “unavoidable or extraordinary circumstances” means any cause outside our reasonable control which could not have been prevented or avoided even if all reasonable measures had been taken by us (including, but not limited to, war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other employee restrictions), natural or other disaster (such as volcanic ash or hurricanes or similar events), nuclear incident, fire or bushfires, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports or other modes of transport, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, domestic and/ or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, changes to immigration, labour and free-movement laws resulting from BREXIT, rescheduling of aircraft or boats or other modes of transport, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events). A material modification is one that has a serious impact on your tour and would cause substantial inconvenience to you (including a change of departure date, departure point or airport, or change of departure time of more than twelve hours). A change of accommodation type, size or style, or transport type, size, method or style, is not a material modification. For example, we may alter or substitute the type, size, method or style of transport mentioned in the brochure and website, depending on the number of passengers carried, which can vary from tour to tour. In certain countries there are strict laws governing drivers’ hours and this may necessitate utilising public transport in some cities.
CHANGE OR CANCELLATION DUE TO UNAVOIDABLE OR EXTRAORDINARY CIRCUMSTANCES If your tour is cancelled due to unavoidable or extraordinary circumstances, we will offer you a travel credit for the full amount paid by you. If your tour is cancelled due to unavoidable or extraordinary circumstances after the tour has commenced, we will offer you a prorata travel credit for the days that remain on your tour. Travel credits are subject to the Blue-Roads Touring travel credit terms and conditions (see below). Changes before tour departure: If your tour is significantly changed due to unavoidable or extraordinary circumstances before departure, we will inform you as soon as reasonably possible and we will offer you the option to accept the changes and continue to travel, or cancel and accept a travel credit for the full amount paid by you. Changes after tour departure: If your tour is changed due to unavoidable or extraordinary circumstances after the tour has commenced, we will advise you of the costs relating to the tour changes and you may accept the proposed tour changes and costs to remain on the tour. Alternatively, you may choose to leave the tour and accept a pro-rata travel credit for the days that remain on your tour. Travel credits are subject to the Blue-Roads Touring travel credit terms and conditions (see below).
SUPPLIER CHANGE OR CANCELLATION FEES Changed or cancelled bookings for any reason (including by reason of matters outside your or our control) may also incur travel service provider fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Travel service provider fees may also apply where a booking is changed for any reason and when tickets or documents are re-issued. Where we incur any liability for a travel service provider change or cancellation fee for any booking which is changed or cancelled for any reason, you agree to indemnify us for the amount of that fee. Where you seek a refund for a changed or cancelled booking for which payment has been made to the travel service provider, we will not provide a refund to you until we receive the funds from that travel service provider (which may take 12 weeks, or longer, dependent upon the supplier processing time). In the event we are still holding the funds, we can only provide you with a refund once we are authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy.