BlueShirt Excellence by BlueCrest

Your Guarantee of Service Quality It takes a special kind of professional to wear the BlueCrest BlueShirt.

The uniform represents best-in-class support, service and partnership.

Support Our service team has established itself as the best in the business through a long-standing track record of providing outstanding service to mailers around the world.

Service Service as strategy rather than necessity. That’s BlueShirt Excellence from BlueCrest. With over 1,000 BlueShirt service team members globally, our service technicians and experts provide mailers with flexible, reliable service options, regardless if we look after your equipment or you do.

Partnership Our service goes across implementation, maintenance and optimization of your people, processes and technology, helping you improve operational reliability, optimize productivity and reduce risks.

Maintenance Services

People Optimization

We’ve designed our services to work the way you do. Our flexible service plans, offer the most comprehensive support in the industry, to mitigate risks and optimize your performance.

Unlocking the full potential of operational staff drives clear and compelling benefits. Use BlueCrest People Optimization services to train operators and technicians, and coach supervisors and managers, to maximize the output of your print and mailing equipment.

Standard Print/ Insert • Delivery • Installation- set-up and testing • Basic operator training • Warranty 90 days (manufacturing defect) Standard Sortation • Installation and training • 90 day warranty • Sorter helpdesk access for 1 year • The PADRE Solution • Security Cloud • Remote health checks and monitoring • Monthly postal directory updates T&M • Standard package + • Pay by hour service from expert factory trained technician • On-location Installation of OEM parts by a BlueCrest technician • Response within 4 business hour Block of Hours • Standard package + • Prepaid labor hours at a discounted rate On-call EMA

Productivity Services Increasing productivity is not about making sweeping changes to your operation. It’s achieved through incremental improvements across technology, people and process.

Whether it is increasing asset utilization or uncovering new capacity we will work with you to achieve more productivity and value from your investments, faster, and ensure you are managing your environment to its fullest potential.

• Standard package + • Priority technician response time • Pre-Periodic Maintenance Inspection • Scheduled Periodic Maintenance • Parts and replacement by a BlueCrest technician • Clarity Advisor (insert only) On-site EMA • On-call package+ • On-site customer service representative • Fastest time to repair • Proactive monitoring of systems • On-site parts inventory and stocking • Quarterly Business Review • Operational Planner Software (mail inserters only) • Clarity Advisor (mail inserters only)

Multi-Vendor Service Reduce complexity and provide a single point of contact for service optimization and ease of doing business. Leverage BlueShirt Excellence across print and mailing equipment from a range of manufacturers.

Quality and Compliance – Risk Management Services In an industry where speed of processing is important, there’s no time for errors or rework, never mind stopping for an audit. Productivity, profit and customer SLAs would go right out the window. BlueCrest can help you protect your assets from security threats and identify and reduce risks to prevent costly mistakes.

The blue shirt won’t improve your business but the people that wear it will.

BlueShirt Excellence benefits include: • Trusted service provider • Help in managing the lifecycle of your investments • Confidence that your repairs are being handled effectively • Planned, reliable service from factory-trained engineers • Proactive data analytics to help identify issues before they occur • Predictable, lower maintenance costs

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www.bluecrestinc.com For more information, call 877-406-7704 or visit us online bluecrestinc.com