Enhancing the Service Experience

The Global Product Support site is our comprehensive library of product support content – user guides, service guides, articles, technical bulletins. The site is accessible to all BlueCrest employees and supports our company mission to provide superior service and drive customer satisfaction. New and updated content is posted regularly; the site was recently enhanced with an optimized search feature for faster and more targeted results.

The site also includes an interactive “Doc Revision” request feature where users can submit updates or edits to existing guides, helping to keep content up to date. Since the beginning of the year we have received over 25 submissions from the Field, enabling us to keep up with product updates and changes.

Users can also subscribe to and new content email that alerts any time new or updated content is posted to the site.

These features enable us to connect more with our Service team in the field and enhance their experience and based on feedback.