The Wave Newsletter - Edition 7 - September 2022

and Updates for Team BlueCrest

In this issue:

02 Less is More!

Read a letter from Dennis about our Q4 initiative.

04 UK Team Passes ISO Audit

Learn about the UK team’s journey toward ISO standards.

05 New Patents

Did you know we regularly patent our technologies? The team at BlueCrest is at it again.

10 International Update by Guido Rietti and Gael Boudergue

Dennis P. LeStrange President & CEO, BlueCrest

Dear Team,

I want to start off by thanking every BlueCrest employee for your commitment and dedication to our company, something you have been doing all year long. It is very noticeable and much appreciated. As we turn toward the final stretch of the year, we can look back at many great achievements in 2022.

We successfully integrated WindowBook and Fluence Automation—an incredible team effort that required collaboration all across our company. We also wrote record amounts of written business, underscoring the immense demand for BlueCrest products in the marketplace. We navigated the uncertainties of the global pandemic and overcame challenges in the international market. Our service teams have overachieved revenue and margin contribution objectives, and we added to our impressive IP portfolio by securing several more patents. Clearly another example of BlueCrest innovation—proving our position as the dominant player in the industry.

But, we still have 90 more days to finish off 2022, and we still face considerable challenges with the global supply chain market, particularly in the form of parts shortages for chips, PCBs, and motors. This has caused our backlog to grow to the point that we must work hard to reduce it. Although there is some comfort in large backlogs, it creates many challenges for our customers – most noticeably our ability to deliver more quickly.

As I mentioned in the All-Employee Meeting on September 7th, we have a significant opportunity ahead of us to greatly improve our customers’ satisfaction and loyalty by shipping more equipment and reducing our backlog.

Less backlog will greatly improve customer satisfaction . . . Less is More!

This is truly an “all hands-on deck” moment for us.

In order to accomplish our Less is More objective, we have established a target of manufacturing, integrating, shipping, and installing 108 inserters over the next 75 days.

• We have set up a war room to track these 108 machines

• We have created a KPI dashboard, formed an executive steering committee, and developed a comprehensive communications plan to keep you up to date on the company’s progress. Expect weekly communications for the remainder of the year.

But in order to achieve this target, I need your help. We need positive energy, a “can-do” attitude, and a helping hand from everyone to accomplish this goal. Who can you help today? What can you focus on to help us achieve our target? All things matter including, the little things.

Above all, remember ICARE. We are a team of collaborators and innovators, accountable to each other using our resourcefulness and enthusiasm to go where our company has never gone before!

Onward, Dennis P. LeStrange, President & CEO, BlueCrest

of Activities

Customer Events

PRINTING United

Oct 19-21, Las Vegas, NV

The most dynamic and comprehensive printing event in the world. Bringing together the entire printing industry under one roof www.printingunited.com

Parcel & Post Expo

October 18-20, Frankfurt

The leading global event for the world’s parcel delivery, e-commerce logistics, and postal industries. www.parcelandpostexpo.com

ProMat

March 20-23, 2023, Chicago

ProMat is the largest international material handling, logistics and supply chain show and conference.. www.promatshow.com

Internal Events

All-Employee Meetings

Sept 7, 2022, 9:00 AM E T*Recording Available

Dec 7, 2022, 9:00 AM ET Feb TBD 2023 9:00 AM ET

Ask the Experts

Printed United – What You Need to Know

Oct 7, 2022 12:00 PM ET

Topic TBD Nov 4, 2022 12:00 PM ET

KPI DASHBOARD through Aug 2022

BlueCrest Spotlights

Integrated Management System

by David Jefferies

Welcome to the first formal update from BlueCrest UK on our new Integrated Management system (IMS). This is all about standards and for this first issue, we want to set the understanding of IMS with all employees and celebrate the effort that has got us to being well on our way to having three important ISO standards in place as a company. We’ll send these updates occasionally as we develop the system. For now, please take the time to read this update, so you are fully aware of this business achievement. Ultimately, as employees of BlueCrest we are all owners of our IMS.

IMS is the name we will use from hereon in to define the work and the systems we use to deliver and maintain workplace standards

UK ISO AUDIT

that include the standards set by ISO and in turn allow us to obtain ISO accreditation.

The Journey to ISO Standards

Standards are important in all walks of life and the business community is no different. If we can prove we are working to a recognized set of standards life is simpler. We can quote the standards and this immediately paints a picture of our business to prospective and current clients.

They show our structured approach, guiding principles, moral compass and more. As such, when clients are completing due diligence for contracts and building business partnerships these standards clearly set out our store and deliver a clear advantage over other suppliers, that do not maintain the same standards.

The Audit

In late August DMT UK started the first of a three-day audit session with BSI, the body that defines ISO standards. The objective was to pass a Phase I check of our Integrated Management System (the IMS incorporates the requirements of all three ISO standards that BlueCrest UK want to achieve. In more detail, these are:

•ISO 9001:2015 - Quality Management System which requires a business to demonstrate that it is operated in a way which enhances the delivery of services to clients, by way of standardisation of delivery,

meeting quality objectives, identifying interested parties, and measuring the effectiveness of actions by the reduction of risks to the business and maximisation of opportunities.

•ISO 14001:2015 - Environmental Management System requires a business to identify all aspects of activities that could impact the environment. Once identified the business must state how it will control and measure effectiveness of actions taken.

•ISO 45001:2018 – Health and Safety Management System requires a business to identify all hazards and assess them. Once assessed they need to be controlled to ensure the safety of anyone who engages with our business activities. Again, once identified the business must state how it will control and measure effectiveness of actions taken.

This might sound like common sense and most of it is. However, to set up the IMS, implement it and prove it is being used appropriately to pass an audit is complex, time consuming, and sometimes tedious (lots of reading).

New Patents Achieved!

The Innovation Station

BlueCrest stays ahead of the competition with two new patents granted to date this year! Protecting the innovation that is developed by your BlueCrest Global Engineering Team is key to our ability to grow the business and keep the competition in check. These two new patents are a great addition to the already impressive list of Intellectual Property (IP) BlueCrest owns.

We are proud to congratulate the following inventors for these recently awarded patents.

US 11,230,139 Integrated Envelope Sealer and Flip Module

Art DePoi

John Masotta

Boris Rozenfeld

Dan Wright

Tony Yap

Brad Swinford

Rob Allen

Software Fair in Poland!

by Piotr Kućka

Bluecrest Poland is located in Biesko-Biała. We are a group of 35 developers and software testers, working on our software products, on-prem and Cloud - Output Manager, ReliaVote, DFWorks, Office Mail, Output Control, SortEngine 360, Clarity and others. Recently, we attended an annual event called BBDays4IT which took place in our town. The Bluecrest team participated for the first time.

The event calls itself a festival as it hosts a number of activities: a conference, job trade, hackathon, barbecue, meetups, sports events etc. which span across entire week. Bluecrest team joined the conference which took place 10th September. We had our booth where we were engaged spectators, talked about out products, technologies and open jobs trying to attract candidates. All was possible thanks to local team engagement with blessing of a management and significant help from David Jefferies.

US 11,230,139 Integrated Envelope Sealer and Flip Module

US 11,414,294 System and a Method for Folding Paper Carriers with Attached Cards

US 11,414,294 System and a Method for Folding Paper Carriers with Attached Cards

Ed Cieslewski was awarded an ICARE highfive for assisting with the Bank of America account in Chicago. Among much trouble-shooting, he helped BlueCrest solve errors on an Olympus II Sorter. Thank you, Ed!

Peter Felton

Peter Felton has received an ICARE high-five for his work improving a client relationship and creating a positive environment for our team. He has pushed for positive improvement and has perpetuated all site projects. Thank you, Peter!

Josiah Jokai

When the Client Care Center was down to one agent, Josiah kept it running. He assisted clients with placing service calls and part orders. He managed and maintained all incoming cases and mailboxes for the Client Care Center. Well done, Josiah!

Lyndon Lewis

Due to a difficult situation that caused a teammate to miss work, Lyndon Lewis received an ICARE highfive for going above and beyond to fill in and cover the gap. Thank you for demonstrating such a team spirit, Lyndon!

Agnes SebokFekete

Agnes received an ICARE high-five for demonstrating the ICARE behaviors everyday, in every interaction! She’s a cross-functional rockstar making business happen. Thank you, Agnes!

Fred Shafar

Fred relentlessly supported client FiServe with a critical project. Fred did all of this while covering for his colleague out on vacation that week. It was an impressive “do whatever it takes” effort. Thank you, Fred!

Kimberly Stokes

Kim Stokes received multiple nominations from across the organization. She assisted different lines of business in critical customer-centric projects, like live demos, and always does so with enthusiastic cheer. Thank you, Kim!

Albert Viglione

We recently had very important customer acceptance in Danbury. Customer sent us 35 different jobs to run. Albert worked relentlessly to pass this critical acceptance. Fantastic job, Albert!

Ed Cieslewski

Christopher Platten

Chris was tasked with supporting HP on Intelijet machine moves on an ambiguous project at Communisis UK. Due to shifting demands in schedules, Chris worked with the team to make himself available as often as necessary to get the job done. Thank you, Chris!

Ireland Team

Allison Zito

Allison has served as a change agent in modernizing BlueCrest’s organizational approach to Content Management. Her approach to content services is driving our company toward a dynamic content model for our product documentation and internal processes. She oversaw major projects with the Fluence Integration, and Blue Bot launch, and her enthusiasm is infectious. Congratulations, Allison!

The Ireland team of Bernard Mothersill, Eugene Gale, Frank Sutcliffe and James Keating . were given our first quarterly team award. This ICARE high-five was awarded for outstanding feedback received from our clients. We faced a significant opportunity in Ireland and over the past few months we faced numerous challenges. The key factor in BlueCrest being able to successfully address these challenges by winning three service contracts, refurbished and new machine sales, as well as software engagement, was the loyalty of the clients to our BlueCrest Service team for their professionalism, dedication and commitment. The feedback demonstrates that the entire team lives our key behaviors daily. This was a major positive and a prime reason for our success. Ireland Team: we are grateful for your innovation, collaboration, accountability, resourcefulness and enthusiasm. Thank you!

Did you know you can now recognize teams?

Congratulations to our ICARE Applause Winners from Q3 2022! They were drawn from the ICARE High-Five winners. Who will be next?

Eugene Gale

James Keating

Bernard Mothersill

Frank Sutcliffe

BlueCrest News

Shipment Highlight

The first of eight units went into production at IWCO, and the team gathered together to take a photo before it went!

Case Studies

MPS COMMUNICATIONS

MPS Communications is a full-service marketing communications company that provides powerful strategic thinking and strong creative executions across client brands.

They specialize in employee communications pecifically related to benefits and wellness programs. They use multimedia design and distribution tools to ensure that the communication preferences of their clients are satisfied, MPS relies on a suite of printing equipment to execute their business operations.

The pandemic created new challenges for MPS. Rising costs and fluctuating volumes encouraged them to investigate investment strategies that would help MPS address not only the rise in cost and volumes, but also the difficulties of a competitive labor market.

Press Releases

INTELLIJET ADVANTAGE 2200 INKJET PRINTER

BlueCrest, and global strategic partner HP Inc., are pleased to announce the launch of the IntelliJet Advantage 2200 with HP Brilliant Ink Printing System.

Based on the HP PageWide Advantage with HP Brilliant Ink, the IntelliJet Advantage 2200 provides a combination of greater productivity, consistent, high-quality output and ease of operation to deliver savings and growth opportunities for our clients. As a strategic partner with HP since 2009, BlueCrest provides high quality color, production inkjet printing solutions to many of the highest volume transactional clients across the globe.

EvoluJet Campaign

Inkjet printing has evolved.

Have you checked out our latest marketing campaign for EvoluJet? Visit our landing page below to see video, case studies, and more!

more

Product Updates

Amazing offset quality color in an inkjet printer.

Introducing IntelliJet Advantage 2200

Printing equipment that’s easy to maintain and operate.

BlueCrest, and global strategic partner HP Inc., are pleased to announce the IntelliJet Advantage 2200 with HP Brilliant Ink Printing System. Based on the HP PageWide Advantage with HP Brilliant Ink, the IntelliJet Advantage 2200 provides a combination of greater productivity, consistent, high-quality output and ease of operation to deliver savings and growth opportunities for our clients.

As a strategic partner with HP since 2009, BlueCrest provides high quality color, production inkjet printing solutions for many of the highest volume transactional clients across the globe.

More information.

Check out the most recent Industry Corner Podcast by BCC Software.

Listen here

Episode 56 - 9/22/2022

Chris discusses some highlights of the annual Household Diary Study; the USPS recently published a preview of what we can expect in the January 2023 price change, and we are heading into a busy fall mailing season with a lot of industry activity.

Episode 57 - 7/22/2022

Listen here

Chris recaps the many changes since the last podcast including a decision, or actually lack of one, from the Supreme Court on future USPS pricing, a preview of PMG DeJoy’s vision for the largest overhaul of mail processing in decades, and the “aftershocks” from the July 10 price increase.

Ask the Experts

Ask the Experts is a regular online webinar and Q&A where BlueCrest gurus share the latest news and information on our products and services.

Seamless Acceptance

Clarity

As our company continues to evolve and grow, so do our team members. Please take a moment to read these recent organizational announcements.

to the CEO

International Highlights

by Guido Rietti | September 2022

BlueCrest presents at the first Asia Pacific Postal Union in 4 years.

Attended by dozens of Postal organizations and sponsors from the Asia Pacific region, the 9th APPU conference was the first event held in 4 years, and a welcome opportunity for postal organisations from across the region to network amongst themselves, share experiences and learnings from the past 2 years and discuss how each are facing up to challenges driven by changing markets, increased competition from private carriers and cross border tracking, tracing and delivery.

BlueCrest, represented by Guido Rietti and JP Thorpe was able to position the BlueCrest product and services portfolio as a key enabler to the automation challenges all of these national posts are facing, with JP taking the stand to present and field questions.

The event also provided us with the opportunity to reconnect with key decision makers in posts with whom we have had projects held up due to Covid, all of which are being re-started and should restart selection processes in the next 6-18 months (the speed of National Posts!)

JP Thorpe at Asia Pacific Postal Union

Highlights from Team France

Above: BlueCrest Wins Golf Tournament

In France we have a yearly event of all the industry with our competitor, service provider, software editor, customers : Program is conference with customers, networking and golf event – Bluecrest won the golf event and presents were nicely given by . . . Bowe.

Right: Hunkeler Training in Switzerland

Bluecrest France is a Hunkeler reseller for all the range from traditional UW/RW to large line of online book maker in combination with Horizon. Picture of the sales and pre sales team during a training in July in Switzerland.

Above: PB Direct Sales Training

Above: Kyocero Partnership Gael with Kyocera management in our demo room. We are currently selling the product and servicing for their reseller.

The BlueCrest team raining to a part of PB direct sales (our dealer/reseller in France).

Engagement Team Member Milestones

Third Quarter, 2022

40 years

Sylvia Knaak

Russell Morrill Connie Hoover Carlos Olmos Edwin Hernandez

30 years

William Grady

John Spellman

Jevin O’Dea

Every quarter, we like to celebrate the many team members who have reached milestone achievements of 5, 10, 15, 20 years—and beyond! Thank you to each one of you for all that you to do make BlueCrest great.

35 years

Brian Burton Jimmy Johnston Denzil Ludford

Daniel Parenti Erasmo Avila Hans-Peter Hasche Michael Winkelmann Klaus Baumann Noelle Tournes Arthur De Poi Rodolfo Padilla 25 years

Christian Materne Steven Duncan Richard Seavers Florent Coeur-Joly Frederic Dao Nugyen Brett Benzinger Marcus Haertel Kozo Oda Sreypeou Joseph Rovelli Steven Sims John Ciafrani Raymond Percoski Raymond Green Joseph Young Patrick Beer Edwin McDowell

20 years

Marc Giustiniani Joseph Kernan Michelle Archer Maria Platten Samuel Petilaire Jason Brown Steven Ksiazek James McKeon Thang Nguyen

15 years

Jerome Hanimyan William Krebs

Jason Ambagis James Loedding Sid Ahmed Abbes Daniel Branas Andrew Van Den Berg Colin Williams Dwayne Young

10 years

5 years

Scott Woerner

Matthew Kellman Esma Susuz Kenneth Yuen Kevin Gibbons Alejandro Morando Joseph Fitzpatrick Steven Gregory

Marcin Dobija Memduh Erdogar Szczepan Rudnicki

In September

by Sir Charles George Douglas Roberts

This windy, bright September afternoon

My heart is wide awake, yet full of dreams. The air, alive with hushed confusion, teems

With scent of grain-fields, and a mystic rune, Foreboding of the fall of Summer soon, Keeps swelling and subsiding, till there seems O’er all the world of valleys, hills, and streams, Only the wind’s inexplicable tune.

For more information visit us online: bluecrestinc.com

BlueCrest and the Corporate logo are trademarks of BlueCrest or a BlueCrest subsidiary. All other trademarks are the property of their respective owners. ©2021 BlueCrest (a d/b/a of DMT Solutions Global Corporation). All rights reserved.