The Petting Zoo Valentine's Day 2022 Catalog

VA L E N T I N E ’ S

­— ­2022 — CATALOG

888.867.4059

pettingzooplush.com

OUR CUSTOMER SERVICE Our customer service department is always ready to help you at 888-867-4059.

Freight All goods shipped FOB Baltimore, MD via FedEx Ground unless otherwise specified. Freight charges will be added to your invoice unless using customer shipper number or otherwise negotiated.

Canadian & Central American Customers All goods are billed in US Dollars at the prevailing exchange rate. Customer to absorb all duties and entry fees.

Overseas Customers Please contact us for special programs to facilitate your orders.

Product Safety Policy All of our items are tested against the most up-todate, comprehensive, and rigorous set of safety criteria—the CE standard adopted by the European Union. Additionally, wherever there are specific US safety requirements—such as those for art supplies, balloons, balls, and liquid items—we comply with these as well.

Policies & Procedures

$150 Minimum order/re-order per shipping address. $350 minimum order to open a Net 30 Account. All orders subject to acceptance by The Petting Zoo. All purchase orders must be signed by an authorized buyer.

Customer must submit a resale or tax-exemption certificate prior to shipment.

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Contact Us and Order Today!

Call 888-867-4059 or Fax 443-557-1613 Mon–Fri 8:30 am–5:00 pm EST.

Payment

Basic terms are Net 30 for approved customers. To apply for Net 30 terms you must complete, sign, and return a Petting Zoo credit application. If you have not qualified for open account terms we offer, Visa, Mastercard, Discover or Amex payment. COD’s and prepayments are not accepted. A late charge of 2% per month/18% per annum will be charged to all past due invoices and balances. If an account is beyond terms, any new orders will not be shipped until the account is made current. NSF checks are subject to a $35.00 service charge. No authorization for return can be given for past-due accounts. No deductions are allowed for past-due accounts.

Cancellations & Back-Orders

Custom Orders may not be canceled. Custom Orders requiring custom hang-tags or ticketing may not be returned.

Orders for immediate delivery may not be canceled. Orders for future delivery must be canceled in writing at least 15 days before requested ship date. If backorders are not accepted this should be stated explicitly on the order.

If goods have a cancel date this should be stated explicitly on the order. Our minimum shipping value for backorders is $40.00. Please be clear whether cancel dates indicate when an order must be shipped/received.

Returns

No unauthorized returns will be accepted. All returns and/or adjustments must be authorized in advance. If the shipping box is noticeably damaged, please file a claim directly with the carrier. All other claims must be filed directly with The Petting Zoo within 14 days of receipt of goods. All sales are final.

The Petting Zoo, Inc.

8263 Patuxent Range Rd Ste A, Jessup, MD 20794 | P: 1-888-867-4059 | F: 443-557-1613 CustomerCare@PettingZooPlush.com | PettingZooPlush.com

@pettingzooplush

thepettingzoo

VA L E N T I N E ’ S

­— ­2022 — CATALOG