Special Features - BBB 2016 Directory by Black Press

Better Business Bureau

Va n c o u v e r I s l a n d

BBB serving Vancouver Island, the Gulf Islands, Powell River and Haida Gwaii

2016

Torch Awards A celebration of ethical business practices

BBB Customer Reviews

Share your experiences with others

WIN $250

Top 10 Scams

Contest details inside

Protect yourself and your family from fraud

Discover the most trusted businesses on Vancouver Island

2 BBB 2013/14 Award Winner

AWARD WINNING SERVICE YOU CAN TRUST

Proud Winner of the 2013 & 2014 BBB Torch Awards in Victoria – Ethical Decision Making

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BBB-1

Message from the President & CEO Community Engagement is About Giving Back! At BBB we have high expectations in regards to how we expect Accredited Businesses to behave and operate. And at BBB serving Vancouver Island we believe in practicing what we preach. An important part of building a trustworthy marketplace requires engaging with the people that make up that community. Genuine engagement begins with connecting, listening and caring about those around you.

Rosalind Scott President & CEO of BBB serving Vancouver Island

We expect that in order for our Accredited Businesses to be successful they will find innovative ways to stay connected and engaged with their customers, their staff, the community around them and the other businesses that help to support them. We believe it is just as much our responsibility as a supportive non-profit organization to do the same.

Promoting Trust & Ethics Special Thanks to our Community Partners

To help improve our community engagement we have launched a variety of new programs at BBB. The ﬁrst is our Scam Tracker program. Scam Tracker is a new interactive online tool designed to help consumers report scams and frauds, while assisting enforcement agencies in better tracking and understanding the impact of scams on the local, national and international community. The second program is a new consumer feedback service known as BBB Customer Reviews. Consumers have been asking for additional ways to share their experiences (other than just through the complaint process) about companies they do business with. The new Customer Review feature now allows consumers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities. This new system also provides an opportunity for businesses to respond to consumers, while helping BBB to better understand what we can do to support relationships built on trust and ethics in our local marketplace. Worthy of note as well, this year we are partnering with HeroWork (herowork. com) — a registered charity whose vision is to create a community infrastructure renewal movement across Canada and beyond. Together, along with a number of Accredited Businesses and other organizations we will participate in a Radical Community Renovation project for the locally run, mainly volunteer-driven Rainbow Kitchen working out of the Esquimalt United Church. The Rainbow Kitchen serves 36,000 meals a year to the poor and disenfranchised and is in desperate need of a dramatic overhaul. If you are interested in supporting this project, go to herowork.com to make a donation, become a fundraiser or explore other ways to get involved! Whether you are a business or a consumer, we strongly encourage you to ﬁnd ways to get involved in your local community, to build relationships of respect and trust with those with whom you share your neighbourhood. Besides, it feels good to spread a little genuine loving kindness! ~

Rosalind Scott

President & CEO, BBB serving Vancouver Island

(Note: I would be more than happy to come out to speak to any business, consumer or community group free of charge! Just give me a call at 250.386.6348!)

*Trade-mark of the Council of Better Business Bureaus used under license.

Contact Us ON THE WEB bbb.org/vancouver-island File a complaint or inquire about a company 24/7 BY PHONE In the Greater Victoria Area 250.386.6348 Toll Free 1.877.826.4222 Inquire about a company 24/7 by phone BY MAIL #220-1175 Cook Street Victoria B.C. V8V 4A1 BY FAX 250.386.2367 OFFICE OPEN TO THE PUBLIC: Weekdays from 9 a.m. to 4 p.m.

BBB-2

Contents

ENTER TO

250

$ N I W

Message from the President and CEO......BBB-1 BBB Torch Awards...................................BBB-3 BBB Customer Reviews..........................BBB-4 Rebuilding the Rainbow Kitchen .......BBB-5 Scam Tracker.............................................BBB-6

Go to www.vicnews.com/contests to enter!

1. Attorneys 2. Counter Tops 3. Heating & Air Conditioning 4. Kitchen Cabinets & Equipment 5. Mason Contractors 6. Paving Contractors 7. Spas & Hot Tub Dealers 8. Tire Dealers 9. Vacation Rentals 10. Windows-Installation Service Contest Starts February 5 and closes May 31, 2016 at midnight. Full contest details available at vicnews.com/contests.

Executive Committee Chair

Richard Gordon

(Access Records & Media)

Past Chair

Gary Eisenstein (Falcon Software)

Vice Chair

Top 10 Scams and Frauds......................BBB-7

Walter Donald

Directory by Business Classification..Page 5

Treasurer

Shred your Documents......................... Page 35

(The Executive Network)

Vern Fischer

(Fischer Financial Services)

Secretary

Directory Notes:

List one BBB Accredited Business from the following categories in this directory:

2016 Board of Directors

Mike Regimbal

All Accredited Businesses of Better Business Bureau serving Vancouver Island have been given the opportunity to list their business under one category of their choice. Additional paid advertising was also available. Without the support of Accredited Businesses who purchase advertising, the free distribution of the guide would not be possible. Inside this Directory you will find the listings of all BBB Accredited Businesses on Vancouver Island. Accredited Businesses have agreed in writing to the BBB’s Standards of Trust. Every precaution is taken to avoid errors or omissions in this directory. Should such an error or omission occur, Better Business Bureau serving Vancouver Island is not liable for damages arising from such errors or omissions. In the case of display advertising or enhanced listings for which a specific charge applies, the publisher’s liability shall be limited to making a refund or cancellation of the charge for such advertisements or listings in proportion to the degree by which the error or omission affects the value of the advertisement or listing for the period during which the error or omission continues.

(Money Mart)

Independent Legal Counsel

Sharon Cartmill-Lane (Sheen, Arnold McNeil)

President & CEO

Rosalind Scott

(BBB serving Vancouver Island)

Directors Chris Gillen

(Dial-A-Geek Consulting Inc.)

Detective Rick Anthony (Oak Bay Police)

Dr. Robin Richardson

(Independent Funeral Planner)

Rose Arsenault

(Talentcor)

Robyn Walle

(Collins Barrow Victoria)

Gregg Meiklejohn

(Enrollment Resources Inc.)

Dave Rogers

(BCHAZMAT Management Ltd.)

Honorary Directors

Paul Chow (Retired) BBBVI Honourary Life Director

Published for Better Business Bureau serving Vancouver Island by Black Press, 818 Broughton St., Victoria, BC, Canada V8W 1E4

For advertising enquiries contact Oliver Sommer at 250-480-3230 or email osommer@blackpress.ca

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BBB-3

BBB Torch Awards – A Celebration of Ethics

This event is a very special awards night because consumers are the ones driving the nomination processes. Each year BBB receives hundreds of nominations from consumers who have truly been grateful and amazed by the ethical service they received from a local business. Torch Award finalists and winners are then honoured by their peers for their demonstration of trust, reliability, fairness, honesty and respect in their business practices. At BBB we believe our Accredited Businesses really do stand out from the crowd when it comes to building relationships of trust in the marketplace. We get very excited each year when the opportunity arises to not only celebrate ethics, but to have some good old-fashioned fun with the many local and Accredited Businesses that make Vancouver Island a thriving marketplace.

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Simply email us at info@vi.bbb.org and tell us your story (Be sure to put “Torch Award Nomination in the subject line). Or nominate a company online at bbb.org/ vancouver-island

A Price to Fit Every Budget!

icles eh

Do you know of a business that stands out from the crowd when it comes to trust and ethics? Nominate them for a BBB Torch Award.

and

2015

For us the Torch Awards truly define what it means to be part of a like-minded community. From the consumers who nominate deserving companies, to the local businesses that sponsor the event, to the media that helps spread and generate excitement, to the staff who work many hard hours to coordinate the event, to the businesses that unite to celebrate their accomplishments – everyone is working together to show that ethics matter, that trust matters, that community engagement matters!

– 25 YEARS –

QUALITY SERVICE, OUTSTANDING VEHICLES

Best P

Each year BBB celebrates businesses that have gone above and beyond in their commitment to customer services and ethics at our annual Torch Awards event.

OPEN 7 DAYS A WEEK COLWOOD: DUNCAN: NANAIMO: COURTENAY:

1772 Island Hwy. 7329 Trans Canada Hwy. 4777 Island Hwy. 605 Crown Isle Blvd.

250-478-7603 250-597-0424 250-729-7991 250-871-2125

www.galaxymotors.net

BBB-4 Read & Submit

88%

of consumers claimed that reviews impact their buying decisions.

BBB Customer Reviews: Helping Consumers Stay Informed This past year BBB launched a new consumer feedback service known as BBB Customer Reviews. BBB Customer Reviews allow consumers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities.

88%

of consumers read up to 10 reviews before they trust a business

68%

Consumers say positive reviews make them trust local businesses more

80%

Consumers trust online reviews as much as personal recommendations

Review sites are popular because they oﬀer a forum for people to leave comments about their experience with a business. The power of customer reviews coupled with BBB’s detailed business information gives the public even more reason to use BBB as a one-stop, free resource!

92%

Consumers read reviews to determine quality of a local business

Just like our complaints, reviews are vetted by BBB team members and sent to the business before they are published online. Consumers, upon request of BBB and businesses, must be able to provide substantiation of the marketplace interactions. It is also important to note that a customer cannot leave a review if they have already ﬁled a formal BBB complaint about their experience and vice versa. Customer reviews do not aﬀect a company’s BBB letter grade.

CUSTOMER REVIEWS CAN CREATE

A POSITIVE IMAGE FOR BUSINESSES:

204%

94%

more likely to be viewed as offering quality products or services

more likely to be viewed as a reputable business

199%

more likely to be viewed as caring about its customers

Sources: BrightLocal, 2015; Google and Ipsos MediaCT, 2014. *Trademark(s) of the Council of Better Business Bureaus used under license.

Brent Jansen Plumbing & Heating 2012 Ltd. 250.744.6066

Office Hours: Monday - Friday 8am - 5pm

For more than 100 years, BBB has been a trusted resource in our marketplace. The additional information and current feedback in customer reviews is something consumers have told us is important to them when they chose to work with trustworthy businesses. Businesses like the idea too! It allows them to highlight some of the positive customer experiences (not just complaint information) on BBB’s website. Ultimately, BBB customer reviews help both consumers and businesses make wise purchasing decisions. However, it is important to note that Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review.

WE SPECIALIZE IN: • All plumbing services - hot water tanks, etc. • Sewer & drain tile cleaning • Camera inspections • Natural gas installation licence We have been serving the community for 20 years and firmly believe in an open and direct dialogue with all of our clients, regardless of the size of the job. Our aim is to have no surprises at the end of the job. Be Vote d

of the

www.brentjansenplumbing.com 24 HOUR EMERGENCY SERVICE 250.744.6066

st City

VICT ORIA NEW S

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BBB-5

Why BBB Customer Reviews are Different: True to form, BBB processes customer reviews in an ethical, fair, unbiased manner and we do it consistently! •

BBB staff review each and every customer review before it is posted online.

•

Our review process provides an opportunity to challenge the identity of the reviewer before the review is posted — not allowing anyone to post fake or ill-intended reviews.

•

BBB does not post any anonymous reviews.

•

BBB also sends the submission to the business, allowing the business to provide additional feedback to help address the reviewer’s issues.

•

BBB protects the identity of the submissions by not posting personally identifiable information.

•

BBB validates the email address of all reviewers.

•

In some instances works with both consumers and businesses to help work through the issues.

•

BBB uses the data to help investigate businesses.

How to Submit a Customer Review: Customer reviews may be submitted directly from any BBB Business Review via our bbb.org/vancouver-island. For consumer convenience, some businesses may choose to have a direct link (or button) from their website to their customer review page on bbb.org/vancouver-island. Once submitted, the reviewer will be required to confirm the review and their email address, in order for the review process begin. A valid email address is required to post customer reviews on BBB.org. No verbal reviews will be accepted. BBB offers the opportunity for customers to share their experiences with business via customer reviews. Like others that offer reviews, we’d like to be able to promise honest reviews from real customers, all the time. But like all review sites, our experience shows that is almost impossible to guarantee.

When BBB receives a customer review on a specific business we send a confirmation to the email address of the reviewer, to ensure that the email address is real and a real person is there. BBB will not post a review for which it does not receive a validation email. BBB also examines customer reviews to ensure there is no rude or questionable content included. Once the reviewer confirms the email address, we then send the review to the business (usually via email). The business has approximately three to ten days to respond to the customer review or to contact BBB to let us know of any issues that may be related to the review. Once a review has been properly considered by BBB and the business, the review is labeled as a “BBB Verified Review” and posted online. BBB has the right to not post any reviews we believe may be false. As you read any customer review, including BBB’s, please keep in mind customer reviews are not an exact science, but another tool to help you make wise purchasing decisions. We recommend you read multiple reviews from a variety of trusted sources and encourage you to share your experiences with others via our BBB Customer Review service.

Rebuilding the Rainbow Kitchen The HeroWork Society renews charity buildings through Radical Renovations. Their 2016 major event will be a three-weekend, $500,000 rebuild of the Rainbow Kitchen, which serves 36,000 meals a year to the poor and disenfranchised. Contractors, businesses, volunteers and leaders wanted. Make a difference in your community. Get inspired at www.herowork.com

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BBB-6

Scam Tracker: BBB Launches New Online Fraud Reporting Tool BBB’s across North America have launched a new online web tool known as Scam Tracker that allows consumers a simplified process to report scams and frauds, and to warn others of malicious activities. The free interactive online tool – found at bbb.org/ scamtracker – offers a heat map showing where scams are being reported. Users can search using a variety of filters to see what scams are happening in their area, or track a particular type of scam, or even see how much money has been lost. Users can also report scams that they hear about, whether or not they have fallen victim.

SCAM TRACKER Find out where scams are happening. Be alert.

Scam Tracker is now available in all 112 BBB’s operating in Canada and the United States. The online tool began beta testing in 2014 among nine diﬀerent BBBs. A grant from Target Corporation enabled the international Council of Better Business Bureaus (CBBB) to expand the service to all BBBs in Canada and the U.S. BBB Mexico is expected to join in the future.

bbb.org/scamtracker

“BBB helps consumers connect with businesses they trust, and warns them about dishonest practices,” said Rosalind Scott, President and CEO of BBB serving Vancouver Island. “BBB has always been able to track specific information about businesses as part of the complaint process, and that procedure continues to evolve and grow, with nearly five million BBB Business Reviews. Scammers are different – they hone their techniques as they leave a trail of victims. As a crowd sourced tool with a human touch, BBB Scam Tracker exposes their fraudulent activity in real time.”

enforcement. For example scam reports are being sent to the National Cyber-Forensics and Training Alliance (NCFTA) in the US for analysis and collaboration with law enforcement to help stop the most ﬂagrant scammers through prosecution and other legal means.”

“BBB processes nearly a million complaints a year against legitimate businesses, but perpetrators of scams are not interested in resolving matters… even if they could be located,” said Scott.

BBBs also routinely share information on scams with federal and provincial agencies, and local law enforcement, and will make the data available to agencies in other countries to help shut down scammers based overseas. Scam Tracker reports will also prompt BBB tips and alerts, or serve as the basis for investigations, news releases, warnings, and trends analysis.

“The data collection process for BBB Scam Tracker was designed to generate information that can be useful to law

If you haven’t had the chance yet to check it out, go to bbb.org/scamtracker!

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Local girls

February

REVI

off to the Games

Lexi and Veda to the B.C. Smith are off Mission nextWinter Games in week, page 11

14, 2014

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Raits ing building Sooke ki Sooke News Mirror was by News Mirror point unoccupie that cold parking,” that night. d. “There In the A special Milne. “It said Mayor Heywood was nothCurrie meeting News staff is insufficien Wendal and ing hours early morn- ing left to go 4 saw into, so April Ingham, his wife, before a couple of on February and quite frankly t at 6, in the of February our first concern items brought to look awoke the middle council best District in at it.” was It’s no Island’s middle of the to protect wants of the main (they live of the night in regard to the Sooke council he was not He went on to cold snap, house,” lors are secret North Saanich Otter Point prepared At issue in the say Prestige he split over the the house) to approve opment Fire station Sooke said. the future district councilto their main ances were amendme Hotel. mit. Development received in Fire Calvin telling and shared Variance nts, son Finall and their municipal of housing fire. At a call about a Services also Rescue manufact Per Pereasement varithem the the hotel. The variance 12:43, they assisted size and her supporter ity and Mayor develwith the s for called to were scope of A Developm s want call. seen the was on ured home would the residents. to ensureAlice this change fire. 7951 Westattend a fire at was through “The fire Permit ent Variance 95 spaceshotel requiring have the is not a A couple was the roof Council secret to They were Coast Road. when we arrived,” with another only began the of more height of theauthorized for spaces minutes, trict’s regional allotted steps to said have hotel. Mechanicthe boat 10 minutes,there within Chief Steve and it 25 for the change could equipment and Feb. 3. context launch. This process public time the by which noting the roofSorensen, said. been too late, al were statement the Diselevator One of Jeff plans not included His son the issues shafts around parking will increase bylaw on manufact registered lapsing and no was col- everythin Calvin is the and height in the original for trucks the one was of land was fully ured home going in. g: his lost had to and trailersnecessity within the amount along adjustme board, snow be made surf ipality engulfed The occupant to nts parkingWest Coast flames. that will municand a variance gear, cloth- permit issued. ing, art in manufact Road whenpark John to more be open of lot work McCrea, the However, Captain, Council the and more. rized the ured Councillo at the hotel is ment at housing developauthoissuance full. Volunteer Otter Point was 16-year-ol home April both Jeff r Kevin as well Ten-yearas a Developmof the DVP the hotel ties. It’s increased densiPearson and ment said Fire Depart- Currie who, d Calvin ciativeare deeply a move felt appre- Amendment ent Permit over the would have control Bentham old Jada Benwell, opponents that the their main to his father according that the appre for concern , eight-yea of the ing them parking and were and scarves right, along losses the public boat the design say has Jeff mayor r-old by givaccess ing the was contain- fell asleep with Currie, Calvinall material. of District been a was issued launch. giv to distribute Caleb Bentham with help coming. to long fire. The With The parking heater a space of Sooke DPA safe It has also time from friends design of to reflect the burnto those and eight-yea the subject property on existing could be seen against on, to guard home, they in their the boat been less fortunate and family are count What council of the r-old Quinn launch. the extreme ing their as dispositio this district troversial count. Read conassets. blessings. Benwell including, from was parking Ted Daly did not n of the story mentation housing imple “We need Don Denton/News impleapprove has been on page left, spaces plan started “One the municipal for the hotel. tige Hotel) to put them collecting six-year-o seven. staff by ld Summer 6521 STONEW growth (Pres (Pressocks, concern of the issues on notice ity to need in in explore toques, of great parking,” to us is that OOD DRIVE pressure. the wake of increased the need2012 gloves SUNRIVE the issue In looking Pearson said.they R developm for of Easement “These over $499,900 2404 SUNRIVE plans (for ent with Sidney R WAY Agreementhe Shared SUNRIVE housing) will be t, Pearson R lor Ted 1937 KALTASI embraced on our borders Daly. $469,900 ,” says the Victoria He added N ROAD CouncilBILLINGS that land to urday, Feb. International SPIT $699,000 39-7109 7109 WEST build on, since Sidney provide has attend the 22 and studentsAirport, on Sat it’s up Devon MacKenzi JOHN MUIR COAST RD. to North little new event for will be ableSat- B.C. Institute housing. space in appropria News staff “It’s focused Saanich e free. to Westjet $199,900 te areas to of Technolog on students 12 and “We are for more and more, it y, Nav. in Grades that nity,” Daly being a complete, people serves to join OPEN HOUSE Students 9 to than career day at Harrington said,Canada, in the aviation students said about inclusive on the SATURDAY the students the BCAM adding have a just jobs this bylaw commuSaanich BEAUTIFU industry up with 1-3 chance Complim in commerci is about more what Peninsula change. there,” “Career L BEECHWO and show careers to Plans for PLEASE SEE: entary explained sort of options al aviation. FULLY FINISHED OD PLAN in aviation test their appetite will of a lot moreday shows students housing Dhyana the B.C. the event’s are Market Evaluat this month diversity, IMMAC. CLASSIC for Aviation that there’s co-ordinat Harrington out becoming to the aviation THROUGH 3 LEVEL page 3 Aviation thanks Museum The BCAM , one GORGEOU CRAFTSMAN HOME a pilot or ors. ions OPEN HOUSE field than to tors Career (BCAM). MAIN LIVING OUT 4BR 4 explained. is Day, S flight Day hosting MASTER from which is will feature attendant, just OPEN PLAN BA 3BR 2 BATH SUNDAY 1-3 SHOWHOM ON MAIN The 2014 co-sponso Aviation Career the Victoriathe Victoria Airport ” she exhibiE CONDITION OPEN HOUSE STUNNING OCEANFRO UNFIN BASEMEN red by Flying Club, Authority, event of its Aviation Career NT them and Victoria, Transport SATURDAY .4 AC. PROPERTY Day is the the University kind hosted HUGE ENTERTAI T EASY T-EASY BETTER 1 1-3 ment of SUITE third THAN NEW Canada, by the BCAM. of National NMENT MASTER 1296 SQ. the Depart3BR 2 BATH We are a Defence, DECK W/GORGO FT. MODULAR Viking Air, US ENSUITE H/WOOD local HOME FLOORS the PLEASE THROUGH client referral business built LARGE Career Day SEE: OUT PRIVATE through has grown, YARD s and page

February

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A pair talking of youth are likely about they helped the day last still John Price Saanich policeweek issue their Sgt. ticket. moms a On separate occasions with the Safety Unit,department’s , Price, not complyincaught two Traffic moms g with tracted B.C.’s driving their child legislation diswhile The officer was in the had each vehicle. the ticket using the aloud to theirkid read education roadside stop parent, al opportun as “Our message ity for all. an there is: to everybod free. … hands-free means y out It’s really handsstationary telling approach and you watchwhen we’re as people “It is one an intersecti ous and of the leading on,” Price said. fatal crashes.” causes Police of seriing down in Greater Victoria on the with a month-lon are dangerou s driving crackphone-use g behind campaign targetinghabit days of February, the wheel. In celltickets the Saanich ing. Morefor using an electronic police first five issued than Saanich 57 so far this100 tickets havedevice while drivB.C. banned month. been issued supposed drivers in January to be reachable in from using 2010, are still 24-7. hearing but even four electronic devices ist reporting excuses. years later other officers ness it’s unlawful, motorists . So there’s awarenes s that it’s but more importan an awarea risk.” tly there’s an

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TOP 10 SCAMS, FRAUDS AND THINGS TO WATCH FOR IN 2016 1. CRA Collection Scam

Aggressive telemarketers pretending to represent the Canadian Revenue Agency used aggressive and threatening tactics to scare taxpayers into paying a fictitious tax return debt. Victims were told they must make payment immediately by credit card (regular or pre-paid) or face court charges, jail or deportation.

CONSUMER TIP:

The CRA never requests payment for taxes by prepaid credit card, or private information you’d not already include on your tax return, such as passport, health or driver’s license numbers. CRA never leaves personal information in a message, or asks you to leave a message with personal information. If you have an outstanding CRA balance you’ll likely receive written notification well before phone contact. If you receive a suspicious call, hang up. For tax concerns about contact CRA at 1.800.959.5525.

2. Unclaimed Prize Scam

Automated phone recordings pretending to come from legitimate airlines, hotels or vacation booking agents lured consumers into believing they were eligible to win a vacation prize. When consumers tried to claim the prize they were connected to an operator that insisted on acquiring personal and credit card information to secure the winnings. No prize was ever received.

CONSUMER TIP:

payment, and told to download an anti-virus program.

CONSUMER TIP:

Computer manufacturers will not contact you about a problem with your computer. Computer upgrades, maintenance and virus scanning are the owner’s responsibility. Treat all unsolicited contact with skepticism. Never provide personal or banking details unless you’re confident of the source. Report fraudulent activity to your BBB (250.386.6348) and the Canadian Anti-Fraud Centre (1.888.495.8501).

4. Imposters Phishing Scam

No one is immune! Many computer virus and phishing scams masquerade as emails or websites of legitimate businesses and organizations. Using the logo and good name of reputable charities, non-profits, banks, government agencies and businesses, scam artists send out legitimate looking, but fake links designed for you to click on so they can install malware on your computer or steal your private information.

CONSUMER TIP:

Never open an email, click on links or download files unless you’re certain you understand why you’re receiving the email. If you ever think you might have been the victim of a phishing or other computer, email or Internet scam, have your computer scanned by a trusted computer repair professional to see if any malware is present.

Most legitimate airline, hotels and vacation booking agents don’t use telemarketing promotions, solicitations or unsolicited giveaways. Before giving out personal details to “claim” a prize, ask for details of the prize in writing and carefully read the fine print. Some vacation giveaways may cost you more than you are willing to pay.

5. Vacation Rental Scam

3. Computer Virus Telemarketing Scam

CONSUMER TIP:

Fraudsters aggressively target (by phone, email and online pop ups) consumers by pretending to represent Microsoft or Apple, saying their computer is infected with a virus. To “fix” the problem, the victim is directed to a website, asked to provide credit card information as

BBB-7

Tourists renting condos or homes from private homeowner/renters found themselves out-of-luck and out of money when vacation rentals were fake, in disrepair, promised more than they offered or were unexpectedly cancelled with no refund. To avoid vacation nightmares, do careful research and work with a reliable, professional rental agent to find a vacation home rental. If you use a third-party website or professional service to connect with a renter, always check it at bbb.org. Be sure the house or apartment can legally be

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situations include giving out private information about home or family, risking identity theft and robbery.

6. Fraudulent Kiosk Vendor

When shopping online use extreme caution and ensure you understand who you’re doing business with and the risk associated with doing business with strangers. Ask detailed questions about the product or service. Ensure you understand fair market value. If meeting for an in-person trade, do so in a public location or have another person around. If it sounds too good to be true, it usually is!

Customers reported dissatisfaction with products and services provided by transient kiosk vendors. Often at markets, festivals, fairs and shopping centres, kiosk vendors represent a wide range of large and small businesses, some legitimate, some not. A scammer, operating a temporary kiosk and using the name of a legitimate business, tricked victims into paying for services that were never rendered.

CONSUMER TIP:

Before making a purchase at a kiosk, ask how you can contact the vendor should you need to. Ask about their return and exchange policy. Get a written receipt clearly outlining the product purchased and the vendor’s contact details. Understand the risks associated with shopping from a kiosk vendor. Once you make a purchase there may be little you can do if you are dissatisfied.

7. Smishing (SMS Phishing)

Bogus text messages lure recipients into unknowingly accepting large monthly charges to their credit card or downloading a virus or malware onto a smart phone or mobile device. Smishing texts often use “trending” news and entertainment topics, or aggressive threats of fakebillings to lure victims to a fraudulent website where they’re asked for details such as credit cards or passwords.

CONSUMER TIP:

Don’t take the bait. Avoid promotions with phrases like “exclusive,” “shocking” or “sensational.” Don’t click on any links in a text unless you are certain where it’s going or what you’ll be downloading. Don’t respond to texts from unknown sources. Don’t fall for texted prize opportunities. Few banks, financial institutions and businesses text you if there’s an issue with your account. Contact them directly if you have any reason for concern.

8. Online Stranger Danger

Consumers using online secondhand shopping and social media sites have been ripped off or given out private information to a stranger. Rip-offs include products misrepresented, fake or broken, paying too much or paying for but never receiving the item. Other dangerous

CONSUMER TIP:

9. Helpful Harry/Helen

Homeowners and renters can land in hot water hiring helpful neighbours, local teens, or “in the area” contractors to help with home, yard and vehicle maintenance. Sometimes victims are ripped off, other times the work completed was of poor quality, cost more to repair or was unfinished. Or accidental injuries left homeowner/renters with unexpected lawsuits, medical bills and guilt.

CONSUMER TIP:

Before hiring anyone to help with home, yard or vehicle maintenance ensure they’re qualified. Outline in writing the expectations, work details and payment schedule. Don’t pay in full until work is completed as agreed. Ensure the person hired has sufficient insurance to cover any accidents and double check you have enough insurance to cover any unexpected circumstances on your property.

10. Counterfeit Merchandise

Online stores and auction sites market alluring, cheaply priced, counterfeit products pitched as the real thing. Legitimate Gucci handbags and Rolex watches do not come cheap, no matter what the sale price. Before you buy online, know the difference between a real and a fake.

CONSUMER TIP:

Protecting yourself from eShopping swindles means researching, understanding the product and knowing who you’re doing business with. Just as with a bricksand-mortar business, you want to know you can trust the seller. Use a secure payment system like a credit card or electronic escrow service. Visit bbb.org to look up Business Reviews for online stores across North America. For more consumer tips you can trust, visit bbb.org/vancouver-island

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Air Conditioning Contractors & Systems Foster Heating and Cooling, Victoria - - - - - - - - - - - - - - - - - -250 475-0500 South Island Refrigeration, Victoria- - - - - - - - - - - - - - - - - - -250 360-6608 Red Blue Heating & Refrigeration, Victoria - - - - - - - - - - - - -250 516-1740

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Attorneys

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Acheson Whitley Sweeney Foley, Barristers, Victoria - - - - - -250 384-6262 Anne Sheane Law Corporation, Victoria - - - - - - - - - - - - - - -250 386-3080 Crease Harman LLP, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 388-5421 Johns Southward Glazier Walton & Margetts, Victoria- - - - -250 381-7321

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Attorneys-Bankruptcy & Taxes Smythe Ratcliffe Insolvency Inc., Victoria - - - - - - - - - - - - - -250 382-2668

Attorneys - Intellectual Property Thompson Cooper LLP, Victoria - - - - - - - - - - - - - - - - - - - - - -250 389-0387

Airports Victoria Airport Authority, Sidney - - - - - - - - - - - - - - - - - - - -250 953-7500

Animal Hospitals Peninsula Veterinary House Call Services, Sidney - - - - - - - -250 655-9449

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STONE BROS. AUTO BODY LTD.

Your One-Stop Auto Body Shop for Collision Repairs www.stonebrosautobody.ca- - - - - - - Nanaimo 250 753-2948

Auto Dealers-New Cars Alberni Chrysler Ltd., Port Alberni- - - - - - - - - - - - - - - - - - - -250 723-5331 Alberni Toyota, Port Alberni - - - - - - - - - - - - - - - - - - - - - - - -250 723-9448 Comox Valley Dodge Chrysler Jeep, Courtenay - - - - - - - - - -250 338-5451 Comox Valley Nissan, Courtenay - - - - - - - - - - - - - - - - - - - -250 338-1988 Discovery Honda, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 748-5814 Glenoak Ford Sales, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 384-1144 Harris Victoria Chrysler Dodge Jeep Ram, Victoria - - - - - - - -250 386-2411 Island Ford, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -877 546-0436 Island GM, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-7131 Jaguar Victoria/Land Rover Victoria, Victoria- - - - - - - - - - - -250 475-3313 JD Brokers Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 588-3405 Jenner Chevrolet Buick GMC Ltd., Victoria - - - - - - - - - - - - -250 474-1211 Jim Pattison Toyota Victoria, Victoria - - - - - - - - - - - - - - - - -877 289-1194

JIM PATTISON TOYOTA-DUNCAN

6529 Trans Canada Hwy, Duncan - - - - - - - - - - - 250 746-5111

Laird Wheaton, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 758-2438 Newcastle Nissan Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - -250 756-1515 Saunders Sales and Service Ltd., Victoria - - - - - - - - - - - - - -250 474-2211

STRATHCONA TOYOTA

2785 North Island Hwy, Campbell River- - - - - - - 250 287-9527 www.strathconatoyota.com Suburban Motors, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 475-2255

VICTORIA HYUNDAI

525 Gorge Road East, Victoria - - - - - - - - - - - - 250 995-2984 www.victoriahyundai.ca - - - - - - - - - Toll Free 1 877 532-2024

Victoria Mitsubishi, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 220-8100 Wheaton Chevrolet Buick Cadillac GMC, Victoria- - - - - - - - -250 382-7121

Auto Finders Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 598-1898

Appliances-Major-Dealers Courtenay Appliances Wholesale Ltd., Courtenay - - - - - - - -250 334-3666 Lansdowne Appliance Ltd., Victoria - - - - - - - - - - - - - - - - - -250 383-1275

TRAIL APPLIANCES

2360 Millstream Road, Langford - - - - - - - - - - - 250 475-1511 www.trailappliances.com

Don’t play guessing games. Deal with a BBB Accredited Business.

Start with the BBB first!

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

AUTO DEALERS USED CARS – AUTO REPAIR-WINDSHIELD, GLASS SHOPS

Auto Dealers-Used Cars

Auto Repair & Service continued

Auto Driving School 1ST CLASS DRIVING SCHOOL LTD.

www.instructordarryl.com - - - - - - - - - Courtenay 250-897-9875 Cowichan School of Motoring, Inc., Duncan- - - - - - - - - - - - -250 748-1241 Ingrid Weighton’s Driver Education Ltd., Victoria - - - - - - - - -250 388-6638

Auto Machine Shops Serving Sidney Since 1939

Complete Mechanical Repairs 9139 East Saanich Rd., Sidney 250-656-3939 www.gurtonsgarage.com

Island Torque Converters & Drive Shafts, Victoria - - - - - - - -250 388-4248

Auto Renting & Leasing Budget Car & Truck Rentals, Victoria- - - - - - - - - - - - - - - - - -250 953-5353 GSA Auto Rentals Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - -250 655-5038

Auto Repair & Service

CITY DISCOUNT TIRES

New and Guaranteed Used Tires/Auto Repairs and Service #1-798 Fairview at Ellery, Victoria - - - - - - - - - - 778 440-8473 Best Used Tire Warranty in the Business!

CLAIR DOWNEY SERVICE

9429 Canora Rd., Sidney - - - - - - - - - - - - - - - - - - 250 656-2921 www.clairdowney.com

COWICHAN COLLISION

2015 BBB TORCH AWARD FINALIST-Trades 5194 Mearns Road, Duncan- - - - - - - - - - - - - - - 250-746-7532 www.cowichancollision.com------------(See our ad on page 5)

Deep Cove Auto Service, North Saanich - - - - - - - - - - - - - - -778 426-1321 Derick’s Automotive Services Ltd., Victoria - - - - - - - - - - - - -250 382-1314 Dickson & Fraser Auto Repairs, Duncan - - - - - - - - - - - - - - -250 746-4652 EDP Automotive Service Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-0911 Esso Car Clinic, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 592-2455

FAIRFIELD AUTO REPAIR & CAR WASH

1090 Fairfield Rd., Victoria - - - - - - - - - - - - - - - - 250 385-6371

– 25 YEARS –

QUALITY SERVICE, OUTSTANDING VEHICLES

Serving Sidney Since 1939

Frank Laird Automotive, Ladysmith - - - - - - - - - - - - - - - - - - -250 245-5758

Complete Mechanical Repairs

Complete Automotive Repair & Service Specialist 1098 Goldstream Ave., Victoria - - - - - - - - - - - 250 474-3535 (See our ad on this page)

9139 East Saanich Rd., Sidney 250-656-3939 www.gurtonsgarage.com

COLWOOD 1772 Island Hwy. 250-478-7603 DL #30897 DUNCAN 7329 Trans Canada Hwy. 250-597-0424 DL #31033 NANAIMO 4777 Island Hwy. 250-729-7991 DL #30917 COURTENAY 605 Crown Isle Blvd. 250-871-2125 DL #40192 FOR MORE DETAILS SEE OUR AD ON PAGE 7

COMPLETE AUTOMOTIVE REPAIR & SERVICE SPECIALISTS

The Workin’ Folks Car & Truck Store 2015 BBB TORCH AWARD FINALIST

SINCE 1979

3 Time Torch Award Winner – 2009, 2012 & 2013

· Safety Inspected-Affordable Cars & Trucks · Financing Available · Good & Bad Credit Welcome Sales & Service 1-800-952-3356 250-478-1128

9139 East Saanich Rd. Sidney---(See our ad on this page)---250 656-3939

Everyday Motor Centre, Victoria - - - - - - - - - - - - - - - - - - - - -778 402-7621

HOWIES CAR CORRAL

2014 TORCH AWARD FINALIST – 2013 TORCH AWARD WINNER 1658 Island Hwy. Victoria - - - - - - - - - - - - - - - - 250 478-1128 www.car-corral.com-- - - - - - - - - - - -(See our ad on this page)

Marlin Motors, Koksilah - - - - - - - - - - - - - - - - - - - - - - - - - -888 346-2330 -V.I. Auto Exchange, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 384-4499

The Workin’ Folks Car & Truck Store 2015 TORCH AWARD FINALIST

www.car-corral.com- - - - - - - (See our ad on this page) 1658 Island Hwy. Victoria - - - - - - - - - - - - 250 478-1128 Ian Tait Mechanical Services, Cobble Hill - - - - - - - - - - - - - -250 743-8956 Island Highway Automotive, Victoria- - - - - - - - - - - - - - - - - -250 474-6611 Island Motorsport BMW Specialists Ltd., Victoria - - - - - - - -250 920-4141 Island Muffler & Brake Shop, Victoria - - - - - - - - - - - - - - - - -250 385-7033 Jas Toora Automotive & Transmission Services Ltd., Victoria 250 389-0624 Kean Auto Service, Courtenay - - - - - - - - - - - - - - - - - - - - - -250 897-3643 Lakeland Automotive Ltd., Campbell River- - - - - - - - - - - - - -250 287-4677 Lansdowne Auto Centre, Victoria - - - - - - - - - - - - - - - - - - - -250 592-2444 Lou’s Auto Repair Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - -250 383-3131 Lyall St. Service, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-0015 Mark’s Import Auto, Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 758-7785 Mid Island Automotive Repairs Ltd., Nanaimo - - - - - - - - - - -250 756-7871

From Engine Diagnostics to Factory Scheduled Maintenance

1098 GOLDSTREAM AVE, WEST SHORE

250-474-3535

GALAXY MOTORS LTD SEE OUR AD ON PAGE BBB-3 & THIS PAGE

www.galaxymotors.net - - - - - - - - - - - - 250 478-7603

9139 East Saanich Rd. Sidney---(See our ad on this page)---250 656-3939

MIDAS AUTO SERVICE & TIRES COMPLETE AUTOMOTIVE REPAIR

1658 Island Hwy., Victoria

GURTON’S GARAGE LTD.

GURTON’S GARAGE LTD. HOWIE’S CAR CORRAL

GLEN LAKE AUTOMOTIVE CENTRE

info@car-corral.com | www.car-corral.com

GLEN LAKE AUTOMOTIVE CENTRE LTD.

Alpine Auto Repair & TireCraft, Victoria - - - - - - - - - - - - - - -250 474-3777 Andy’s Auto Centre Ltd., Courtenay- - - - - - - - - - - - - - - - - - -250 334-4402 Arrowsmith Automotive & Towing Ltd., Qualicam Beach- - - -250 752-1662 Barry’s Automotive & Towing, Chemainus - - - - - - - - - - - - - -250 246-3322

BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

Brad Webster Auto Repair, Victoria- - - - - - - - - - - - - - - - - - -250 380-6555 Carman Fine Cars Inc., Lantzville - - - - - - - - - - - - - - - - - - - -250 390-4007

CEDAR HILL AUTOMOTIVE

www.cedarhillautomotive.ca - - - - - - - - Victoria 250 472-1166

BBB lets you know whom you are dealing with

Call a BBB Accredited Business first!

www.midas.ca ------------------ Trust the Midas Touch Midas Auto Service & Tires, Nanaimo- - - - - - - - - - - - - - - - -250 753-2424 Miles D Automotive Ltd, Parksville - - - - - - - - - - - - - - - - - - -250 248-9679 Millar’s Automotive, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 391-0588 OK Tire, Saanichton- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 544-1489 Old Style Repair Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 478-9246 Olender’s Auto Care Centre Ltd., Duncan- - - - - - - - - - - - - - -250 748-2597 Parkside Motors Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 382-1113 Pennzoil 10 Minute Oil Change, Victoria - - - - - - - - - - - - - - -250 474-7133 Prospect Lake Autocare Inc., Victoria - - - - - - - - - - - - - - - - -250 744-1773

QUALITY BRAKE & MUFFLER

Your Complete Auto Repair & Service Centre www.qualitybrakeandmuffler.ca - - - - - - Sidney 250-656-7228

R&W Motorsport, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -778 430-5801 Searle’s Auto Repairs Co. Ltd., Victoria - - - - - - - - - - - - - - - -250 475-2000 Seymour Services, Campbell River - - - - - - - - - - - - - - - - - - -250 287-3505 Signature Plus Automotive Centre, Victoria - - - - - - - - - - - - -250 590-8499 Sooke Centre Auto Repair, Sooke - - - - - - - - - - - - - - - - - - - -250 642-6341

STONE BROS. AUTO BODY LTD.

www.stonebrosautobody.ca - - - - - - - - Nanaimo 250 753-2948 Surfside Automotive Inc., Parksville - - - - - - - - - - - - - - - - - -250 248-1133 Top-Lite Car Service, Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 754-0711 Townside Automotive, Victoria - - - - - - - - - - - - - - - - - - - - - -250 381-2421 Trackside Auto Service Ltd., Victoria - - - - - - - - - - - - - - - - - -250 383-5509 Tri City Collision and Repairs Ltd, Sooke - - - - - - - - - - - - - - -250 642-7411 Valley West Autohaus, Courtenay- - - - - - - - - - - - - - - - - - - -250 334-9888

Auto Repair-Windshield, Glass Shops ADVANCE COLLISION LTD.

741 Pembroke Street, Victoria - - - - - - - - - - - - 250 388-4491 Free Estimates/No Appt. Required www.advancecollision.com

Your Automotive Collision Repair Experts! ■

Broco Auto Glass & Upholstery, Nanaimo - - - - - - - - - - - - - -250 390-2204

COWICHAN COLLISION

Collision & Body Repair ■ Automotive Paint ■ Aluminium Repairs

www.cowichancollision.com--(See our ad on page 5)---250-746-7532

Competitive Rates • Standardized Estimates TRUST |

SERVICE |

RELIABILITY

Capital Auto Glass & Upholstery, Victoria - - - - - - - - - - - - - -250 388-6481 Van Isle Auto Glass, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 474-5551

NEW LOCATION! FIX AUTO PENINSULA

FIX AUTO VICTORIA SOUTH FIX AUTO WESTSHORE

250-652-3221

250-388-0015

6722 Bertram Pl., Saanichton 511 Gorge Rd. E, Victoria

2920 Jacklin Rd., Westshore

250-391-1905

www.fixauto.com NOW 3 LOCATIONS TO SERVE YOU BETTER!

BBB Setting the Standards for Ethics & Integrity

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

AUTO SERVICE — SPECIALTY PARTS-BATHROOM REMODELING Auto Service-Specialty Parts

Bank Equipment & Supplies

RPM Motorsport Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -888 212-4073

Auto Service-Window Tinting

Bathroom Remodeling

Chase Paymentech Solutions, Toronto- - - - - - - - - - - - - - - - -877 552-5533

Banks

SHC AUTOGRAPHX LTD.

Automotive Tires & Wheels, Window Tinting & Auto Detailing 474 Bay Street, Victoria- - - - - - - - - - - - - - - - - - 250 360-2209 www.shcwheels.com

HSBC Bank Canada, Etobicoke - - - - - - - - - - - - - - - - - - - - - -416 763-5018 TD Auto Finance, Nanaimo- - - - - - - - - - - - - - - - - - - - - - - - -800 276-1977

Basement & Foundation Contractors Built-Rite Structural Services Ltd., Victoria - - - - - - - - - - - - -250 480-8443

Auto Wrecking

Bath Liners BATH FITTER

BLACKY'S AUTO RECYCLING LTD. www.blackys.com

2015 BBB TORCH AWARD FINALIST-Home Improvement

The Bathroom Remodel Specialists Complete Bathroom Renovations Tub/Shower Conversions & Walk In Tubs Senior Accessible Baths & Equipment We Don’t Just Cover the Problem. We Fix It.

482 Bay Street, Victoria- - - - - - - - - - - - - - - - - - 250 418-8827 Can we please take Parksville and the phone www.bathfittervancouverisl.com-----(See our ad on this page)number 250.386.2284 (BATH) • pacificbathrooms.ca MAXWELLS NEW USED AUTO & TRUCK PARTS out? Also add Serving Vancouver Island under the toll free Wrecking Light Trucks • 4X4s • SUVs • Cars www.maxwellsauto.com number. Email: maxwells.ca@shaw.ca - - -Toll Free: 800 962-6551 Call a BBB Accredited Business first! 4855 Trans Canada Hwy, Duncan - - - - - 250 748-0341

3330 Trans Canada Hwy., Mill Bay - -

Awnings & Canopies COAST ALUMINUM

Start With Trust!

250 743-9326

Thank you!

www.coastaluminum.ca - - - - - - - - - -Parksville 250 248-9844 Nanaimo 250-754-9840 - - - - - - - - - Courtenay 250 338-5211

PACIFIC BLINDS & DRAPES

GET THE BATHROOM OF YOUR DREAMS – IN ONE DAY!

Measure. Make. Install.

BEFORE BEFORE BEFORE

HOW BATH FITTER WORKS

738 Caledonia Ave, Victoria - - - - - - - - - - - - - - - 250 383-8515 www.pacblinds.ca - - - - - - - - - - - - - - (See our ad on page 8)

Pacific Rollshutters & Awnings, Victoria - - - - - - - - - - - - - - -250 361-4714

WIZARD SCREENS & MORE

493-B Burnside Road East, Victoria- - - - - - - - - - 250-384-8931 www.wizardvictoria.com www.wizardscreens.com (See our ad on page 7 & 31)

Baby Car Seats, Carriages & Strollers Momease Baby Boutique, Victoria - - - - - - - - - - - - - - - - - - -778 265-5432

Backflow Prevention/Testing WADE ROBERTS PLUMBING

gotpipes.ca---(See our ad on page 27) - - - - - - - - - - -250 883-7545

Bailiffs Envoy Bailiff & Collection Services Ltd., Victoria - - - - - - - - -250 474-7376

Bakers-Retail Columbia Bakery Ltd, Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 758-7219

ISLAND BAKERY LTD. Specializing in Fresh Baked Bread & Rolls If it’s fresher than Island Bakery, it’s still in the oven.

AFTER I T ’S

® BAFTER E T T E R W I T H B AT H F I T T E R ®® I T ’S B E T T E R W I T H B AT H F I T T E R ® AFTER HOW BATH FITTER WORKS HOW BATH FITTER WORKS • We take precise measurements to ensure the PERFECT CUSTOM FIT. • We take precise measurements to ensure the PERFECT CUSTOM FIT. • We c raf t yo ur n ew b a t h or shower in our STATE-OF-THE-ART • We c raf t yo ur n ew b a t h or shower in our STATE-OF-THE-ART North American facility. North American facility.

h tor shower in our STATE-OF-THE-ART h or shower • Yo ur n ew in u b our o r uniSTATE-OF-THE-ART qu e, O N E-PIECE SE A MLESS WALL SYS TEM h tor shower in our STATE-OF-THE-ART h or shower • Yo ur n ew in u b our o r uniSTATE-OF-THE-ART qu e, O N E-PIECE SE A MLESS WALL SYS TEM

• We take precise measurements to ensure the PERFECT CUSTOM FIT. • We craft your new bath or shower in our STATE-OF-THE-ART Canadian facility. • Your new tub or unique, ONE-PIECE SEAMLESS WALL SYSTEM can be installed over your existing fixtures. • Our professionally trained employees install it – in AS LITTLE AS ONE DAY. • You get the Bath Fitter LIFETIME WARRANTY (see location for details).

Call us for a free in-home estimate

250-418-TUBS Toll Free

1-888-941-2727

• O u r p r o f e s si o n a l l y t r a in e d e m p l oy e e s ins t a l l it – in AS L I T T L E • O u r p r o f e s si o n a l l y t r a in e d e m p l oy e e s ins t a l l it – in AS L I T T L E AS ONE DAY. AS ONE DAY.

Serving Vancouver Island

2015 TORCH AWARD

FINALIST!

AWARD WINNING SERVICE YOU CAN TRUST

BBB 2013/14 Proud Winner of the 2013 & 2014 BBB Torch Awards in Victoria – Ethical Decision Making Award Winner

3744 Trans Canada Hwy., Cobble Hill --- 250 743-4244

Bakers-Wholesale Island Bakery Ltd., Cobble Hill - - - - - - - - - - - - - - - - - - - - - -250 743-4244

Pipes Scoped, Cleaned or Replaced. We’re Your Complete Drainage Solution Company!

IAwnings n d u s t r&i&eCanopies s Inc. SCREENS MORE • Canadian / European Designs

• CCTV - Video Camera Pipe Inspections • Rooter & Hydro Jet Cleaning Services • Trenchless Pipe Replacements • Complete Perimeter Drain Systems

• Strata Assessments & Maintenance • Pipe Locating & Mapping Services • Sewer & Waterline Renewals • Drainage Pumps & Engineered Systems

• Wide Range of Options to Cover You • See Displays in Our Showroom

ening e Screen

250-384-8931

250-590-1535

Testimonials, Specials & Information online - www.drainscope.net

A+

667

urnside Road East, Victoria s.com

Victoria

493 Burnside Rd. E wizardscreens.com www.wizardvictoria.com

LICENSED • INSURED • 100% DEDICATED TO EXCELLENCE

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

BATHROOM REMODELING — BOAT REPAIR

Bathroom Remodeling continued

Bathtubs & Sinks-Repair & Refinish

BATH FITTER SEE OUR AD ON PAGE 7

www.bathfittervancouverisl.com -Victoria 250 418-8827

BATHMASTER-NANAIMO/DUNCAN

20 Years in Business - - - - - - - - - - - - - - Duncan 250 746-1030 Nanaimo 250 753-9797- - - - - - - - - - - - Victoria 250 885-0879 www.bathmaster.com Fenwick Bath/BC Tub Liners, Victoria - - - - - - - - - - - - - - - - -250 479-3166 Integrity Builders, Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - -250 744-5024

ISLAND MARBLE LTD. – BATHROOM SPECIALISTS 6829 Veyaness Road, Saanichton - - - - - - - - - - 250 652-2680 www.islandmarble.ca

PACIFIC BATHROOMS

We don’t just cover the problem, we fix it! www.pacificbathrooms.ca - - - - -Victoria 250 386-BATH (2284) (See our ad on page 7)

RE-BATH OF VANCOUVER ISLAND

vanislebathremodel.com,Parksville - - - - - - - - - - 250 586-1555

TLC CONTRACTING INC.

QUALITY RENOVATIONS & REPAIRS~Over 30 Years Experience Residential/Commercial/Government-----Victoria 250-592-1782 www.tlc-contracting.ca--------------------(See our ad on page 13)

TRIPLE R CONSTRUCTION INC.

www.victoriarenovations.ca- - - - - - - - - - - - - - - 250 634-1989 (See our ad on page 12)

WATERS EDGE CONSTRUCTION LTD.

www.watersedgerenovations.com - - - Victoria 250 812-3942

Look for the Signs of a BBB Accredited Business

THE BATHTUB DOCTOR THE BATHTUB DOCTOR “often imitated, never duplicated” “often “often imitated, imitated, never never duplicated” duplicated”

ENAMEL ENAMEL ENAMEL BATHTUBS BATHTUBS BATHTUBS RESURFACED RESURFACED RESURFACED CHIPS CHIPS REPAIRED CHIPS REPAIRED REPAIRED tubdoc@shaw.ca

Beauty Salons and Spas Anna’s Hair Design, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 361-2662 Magicuts, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 381-6123 Magnetic Nail Design & Sugaring Spa, Victoria- - - - - - - - - -778 265-8585

Beauty Schools Aveda Institute, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-7985

Bed Bug Removal THERMAL REMEDIATION EXPERTS INC. BC’S BED BUG EXPERTS - - - - - - Port Alberni 250 730-1854 www.bcbedbugexpert.com

Beds-Retail M & N MATTRESS SHOP

250-478-3900 250-478-3900 250-478-3900

Monday, May 17, 2010 2:24:54 PM 0403 TheBathroomDoctor 4CD.indd Monday, Monday,May May17, 17,2010 20102:24:54 2:24:54PM PM 0403 4CD.indd 0403TheBathroomDoctor TheBathroomDoctor 4CD.indd BATH FITTER

“SINCE 1952” “SINCE “SINCE1952” 1952”

2014 BBB TORCH AWARD FINALIST-Lifestyle 1-291 East Island Hwy., Parksville - - - - - - - - - - 250-248-7133 www.parksvillemattress.com - - - - - -(See our ad on page 23) Murphy Wall-Beds of Canada, Victoria - - - - - - - - 250 744-2195 www.murphybeds-victoria.com - - (See our ad on page BBB-2)

Bicycle-Dealers North Park Bicycle Shop, Victoria - - - - - - - - - - - - - - - - - - - -250 386-2453

2014 BBB TORCH AWARD FINALIST-Home Improvement 482 Bay Street, Victoria- - - - - - - - - - - - - - - - - - 250 418-8827 www.bathfittervancouverisl.com - - - - - (See our ad on page 7)

Bathmaster Nanaimo/Duncan - - - - - - - - - - - - - - - - - - - - - -250 746-1030

THE BATHTUB DOCTOR

(See our ad on this page) - - - - - - - - - - Victoria 250 478-3900

VI Tub & Surround Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 885-0879

Batteries-Storage-Retail Victoria Battery Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 361-3933

Blasting Contractors HHS Drilling & Blasting Ltd., Victoria - - - - - - - - - - - - - - - - -250 474-6751

Blinds

PACIFIC BLINDS & DRAPES · Blinds & Shutters · Drapes · Motorized Products · Awnings · Retractable Screen Doors · Repair, Parts & Service · Cleaning

738 Caledonia Ave, Victoria ~ 250-383-8515 www.pacblinds.ca Budget Blinds, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 381-6238 Carriss Window Fashions Ltd., Victoria - - - - - - - - - - - - - - - -250 658-4206

YEA IN RS RO A W

s s s s s s s s

Faux Wood Blinds Wood Blinds Venetian Blinds Roman Shades Vertical Blinds Pleated Shades Cellular Shades Roller Blinds

s s s s s s s s

Draperies Fabric Treatments Soft Shadings Valances Sheers Drapery Rods Skylight Shades Solar Shades

s s s s s s s s

2 0 1 5

Motorization Interior Shutters Guaranteed Fit Best Price Policy Repair & Service Installation Services Residential Commercial

Pacific Blinds & Drapes, 738 Caledonia Ave, Vic - 250 383-8515 (See our ad on this page)

RUFFELL & BROWN WINDOW FASHIONS SEE OUR AD ON THIS PAGE

www.ruffell-brown.com - - - - - - - - - - - -250 384-1230

Boat Builders Lifetimer Boats Inc., Duncan- - - - - - - - - - - - - - - - - - - - - - - -250 748-2187

Boat Dealers PACIFIC BOAT BROKERS INC.

BC’s LARGEST Pre-Owned Vessel Brokerage www.pacificboatbrokers.com - - - - - - - - - - - - -877 448-0010

Boat Equipment & Supplies DEAN’S MARINE LTD.

Professional Repairs & Storage for Boats in the Cowichan Valley www.deansmarine.ca -------------------------------------------250 748-0829 (See our ad on this page)

Boat Repair DEAN’S MARINE LTD.

www.deansmarine.ca ---(See our ad on this page)---250 748-0829

BLINDS AND SHADES VISIT VICTORIA’S LARGEST WINDOW FASHIONS SHOWROOM

For FREE ‘Shop At Home’ Service Call

250.384.1230

OR VISIT: WWW.RUFFELL-BROWN.COM 1-2745 Bridge Street, Victoria | Mon-Fri: 9-5 Sat 9:30 to 4

Dean’s Marine Ltd. SERVICE • REPAIRS • STORAGE Over 40 Years Combined Experience

• Mercury, Yamaha, Honda, Suzuki, Johnson / Evinrude Outboards • Mercruiser & Volvo Sterndrives

250-748-0829 www.deansmarine.ca • 5147 Polkey Road, Duncan

Call a BBB Accredited Business first!

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

BOAT REPAIR – CEMETARY-CREMATORIUM Boat Repair continued FREEZE RIGHT MARINE LTD.

Refrigeration/Ship Repair/Aluminum & Steel Fabrication/ Portable Welding/Mechanical/Machining/HYAB/Crane Services www.freezerightmarine.com - - - - - - - - - - - - - - 250 886-8880

Gartside Marine Engines Ltd., Sidney - - - - - - - - - - - - - - - - -250 655-4543 Park Isle Marine Ltd., Sooke- - - - - - - - - - - - - - - - - - - - - - - -250 642-3294 South Island Marine Ltd., Sidney - - - - - - - - - - - - - - - - - - - -250 656-1405

Boat-Charter Sandspit Adventures, Sandspit- - - - - - - - - - - - - - - - - - - - - -250 637-2210 Subtidal Adventures, Ucluelet - - - - - - - - - - - - - - - - - - - - - -250 726-7336

Boating Instruction-Canoe & Kayak West Coast Expeditions Sea Kayak Tours, Courtenay - - - - - -250 338-2511

CENTRAL ISLAND HOMEPRO

1219 Marine Way, Nanoose Bay - - - - - - - - - - 250 468-5750

Fairhome Building Inspections, Inc., Victoria - - - - - - - - - - - -250 661-7363 Sherlock Home Inspection Service Ltd., Victoria- - - - - - - - - -250 384-8600

Building Materials Arbutus Building Supplies Ltd., Gabriola - - - - - - - - - - - - - - -250 247-8157 Lake Cowichan Home Centre Ltd., Lake Cowichan - - - - - - - -250 749-6618 Namdor Reinforcing Steel 1987 Ltd., Victoria- - - - - - - - - - - -250 383-5562 Renew Building Service Inc., Victoria - - - - - - - - - - - - - - - - -250 391-4071 RTC Industries of Canada Ltd., Cowichan Bay - - - - - - - - - - -250 746-0590 The Finishing Store Floors Moulding & Mantels Ltd., Victoria 250 384-3003

Burglar Alarms & Monitoring ADT Security Services Canada Inc., Victoria - - - - - - - - - - - -250 386-7505 Beacon Secure Systems Ltd., Victoria - - - - - - - - - - - - - - - - -250 370-4392

Bookkeeping Service BC Island Tax & Bookkeeping, Brentwood Bay - - - - - - - - - - -250 652-1353

INTEGRATED BUSINESS MANAGEMENT GROUP Certified QuickBooks ProAdvisor Certified Professional Bookkeeper www.IBMGI.com - - - - - - - - - - - - Victoria 250 882-1680 RR&W Financial Services, Duncan - - - - - - - - - - - - - - - - - - -250 748-6614

Books-New Bolen Books Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 595-4232

Brake Service BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

Budget Brake & Muffler, Duncan - - - - - - - - - - - - - - - - - - - -250 715-1573 Budget Brake & Muffler, Nanaimo - - - - - - - - - - - - - - - - - - -250 758-8991

GLEN LAKE AUTOMOTIVE CENTRE LTD.

Complete Automotive Repair & Service Specialist 1098 Goldstream Ave., Victoria - - - - - - - - - - - - 250 474-3535 (See our ad on page 6)

QUALITY BRAKE & MUFFLER

Your Complete Auto Repair & Service Centre www.qualitybrakeandmuffler.ca Sidney 250-656-7228

Bridal Shops Shades of White Bridal Fashions Ltd, Victoria - - - - - - - - - - -250 475-1220 The Bride’s Closet, Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 753-4975

Building Cleaning-Exterior

IF WE CAN’T CLEAN IT, NOBODY CAN!

• Heritage Building Restoration

• Building Cleaning – Exterior • Paint & Coating Removal • Sealer Applications • Grafﬁti Removal & Anti-Grafﬁti Coatings • Diamond Polishing-Marble, 250-472-7611 www.cdspecialty.ca Granite & Concrete A1 Window Washing, Victoria - - - - - - - - - - - - - - - - - - - - - -250 896-5849

CD SPECIALTY CLEANING & RESTORATION LTD.

www.cdspecialty.ca (See our ad on this page) 250 472-7611

Building Construction Consultants Haddad Consultant Inc., Victoria- - - - - - - - - - - - - - - - - - - - -604 764-2630

Building Contractors Avalon Industries, Saanichton - - - - - - - - - - - - - - - - - - - - - -250 544-1633 Bob Thomson Construction, Duncan - - - - - - - - - - - - - - - - - -250 709-1274 Brian Childs & Co. Construction Ltd., Ladysmith- - - - - - - - - -250 245-5090 Dapalouno Fine Homes, Sooke - - - - - - - - - - - - - - - - - - - - - -250 642-4490 N.V.H. Contracting Ltd., Campbell River- - - - - - - - - - - - - - - -250 202-2829

DID YOU KNOW? BBB wants to hear from you. Read and/ or submit valuable customer feedback with BBB Customer Reviews at bbb.org/reviews.

Building Inspection

Business Brokers Sunbelt Business Brokers BC (West Coast) Inc., Nanaimo- - -250 751-7917

Business Consultants Chemistry Consulting Group-Business & HR Consulting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-3303

Business Opportunity Cos. Pacific Alliance International, Victoria- - - - - - - - - - - - - - - - -250 389-2931

Business Services (General) Brainy Girl Virtual Assistant, Victoria - - - - - - - - - - - - - - - - -250 589-5809

Cabinet Makers Ceanesse Kitchens Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 382-1631 Island Dream Kitchens, Sidney - - - - - - - - - - - - - - - - - - - - - -250 686-9987

Cabinets GLENN MACNAB CUSTOM KITCHENS

Design & Installation • Quality Cabinets at Competitive Pricing gmckitchens@gmail.com - - - - - - - - - - - Victoria 250 881-0887

www.GMCkitchens.ca Hamilton Thorne Quality Cabinets Ltd., Parksville- - - - - - - - -250 248-4531 Harbour City Kitchens Inc., Saanichton - - - - - - - - - - - - - - - -250 652-5200 South Shore Cabinetry, Victoria - - - - - - - - - - - - - - - - - - - - -250 920-2003 Thomas & Birch Cabinetry, Victoria- - - - - - - - - - - - - - - - - - -250 381-5123

Carpet & Rug Cleaners continued Coit Services - Victoria, Victoria - - - - - - - - - - - - - - - - - - - - -250 386-6701 Dri-Way Carpet & Upholstery Care, Victoria - - - - - - - - - - - -250 475-2468

FOSTER’S EXPERT CARPET CARE

Personal Service by the Owner! www.expertcarpetcare.ca - - - - - - - - - - - - - - - - 250 665-7953 (See our ad on page 9

Gilly’s Carpet & Furniture Care, Victoria- - - - - - - - - - - - - - - -250 589-2273 Greenway Carpet Cleaning Ltd., Victoria - - - - - - - - - - - - - - -250 479-7419 Luv-A-Rug Services Inc., Victoria - - - - - - - - - - - - - - - - - - - -250 590-6210 Nanaimo Citruso Carpet Care Inc., Nanaimo - - - - - - - - - - - -250 753-7712 Nationwide Carpet Cleaning, Victoria - - - - - - - - - - - - - - - - -250 727-0777 Sani-Tech Services Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 744-2004

SEARS CARPET, UPHOLSTERY & DUCT CLEANING

2014 BBB TORCH AWARD FINALISTS – HOME IMPROVEMENT searswfh@shaw.ca----Serving the Mid-Island----250 756-0916

ServiceMaster of Victoria, Victoria - - - - - - - - - - - - - - - - - - -250 384-3225 Sunny Carpet & Upholstery Cleaning Ltd., Victoria - - - - - - - -250 384-7951

Carpet & Rug Dealers-New Comino Carpets & Flooring Ltd., Victoria - - - - - - - - - - - - - - -250 727-6181 End of Roll Flooring, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 386-8883 Fuzzy Wuzzy Carpets, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 380-9000 Hourigan’s Flooring, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 475-2401

UNITED FLOORS

www.unitedfloors.ca - - - - - - - - - - - Visit a location near you

United Floors, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-3811 United Floors, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-4664 United Floors, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - -250 758-4664 United Floors, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-4851 United Floors, Port Alberni - - - - - - - - - - - - - - - - - - - - - - - - -778 421-4445

Caterers Cooks Day Off Fine Food & Catering, Victoria - - - - - - - - - - -250 598-3228 Spice Of Life Catering, Lantzville - - - - - - - - - - - - - - - - - - - -250 390-3197 Truffles Catering Group Inc., Victoria- - - - - - - - - - - - - - - - - -250 544-0200

Cellular Telephone - Service & Repair Black Apple Cellular, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 634-0804

Cemetery-Crematorium HATLEY MEMORIAL GARDENS & CREMATORIUM

www.arbormemorial.com--(See our ad on page 39) - - - Victoria 250-478-1754

Cable & Wire Harness Assembly CabCo West Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 655-3831

Car Wash & Polish Superbath Mobile Carwash, Victoria- - - - - - - - - - - - - - - - - -778 432-4444

Carpenters Allard Renovation, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 893-3353 From the Ground UP Landscape & Carpentry, Victoria- - - - - -250 216-9476

Carpet & Rug Cleaners

Feel good again! There’s nothing like a clean home to set things right! We Use Natural, Earth Friendly Products! CARPETS, UPHOLSTERY, TILE & GROUT, WOOL & DELICATE RUGS, PET STAIN & ODOR REMOVAL, MARINE CARPET & UPHOLSTERY, COMMERCIAL & STRATA BUILDINGS, NATURAL STONE CLEANING & POLISHING.

FAMILY OWNED & OPERATED A-1 CARPET CARE SEE OUR AD ON THIS PAGE

www.a1carpetcare.ca - - - - - - - - - - - - - 250 592-7787

Anna’s Carpet Cleaning, Victoria- - - - - - - - - - - - - - - - - - - - -250 886-9492 Aquamist Carpet Care Ltd., Victoria - - - - - - - - - - - - - - - - - -250 708-0091 Citrus-O Carpet Care Inc., Victoria - - - - - - - - - - - - - - - - - - -250 891-5448

COASTAL CLEANERS

Trusted Professional Carpet Cleaning for over 42 years! www.coastalcleaners.ca - - - - - - - - - - - Victoria 250 598-4747 (See our ad on page 10)

A-1 CARPET CARE

RESIDENTIAL/COMMERCIAL • BONDED/INSURED

Carpet & Upholstery & Upholstery  &Carpet Cleaning Protectants Cleaning Area Rug Specialists& Protectants (British India, Oriental, Persian) Deodorizing  Guaranteed Pick Up / Delivery Free "One Man" PickTreatments up & Delivery Sanitizing Guaranteed Deodorizing (Pets, Smoke, Mildew) Sanitizing Treatments (Pets,  Smoke, AreaMildew) Rug Specialists / Environmentally Drying Over 35Safe Years/ Fast Experience

(Oriental, Persian, British Monthly India, Synthetics) Specials! FIRM

PROFESSIONAL WORKMANSHIP “SINCE 1981”

Victoria Victoria 250-592-7787 250-592-7787 Western Communities

Western Victoria Communities 250-592-7787 250-474-0031

250-474-0031 Westshore Saanich 250-474-0031 Peninsula Saanich Peninsula 250-656-0130 Saanich Peninsula 250-656-0130

250-656-0130 www.a-1carpetcarevictoria.ca

32 www.a1carpetcare.ca a1carpetcare@shaw.ca “We do not solicate by phone”

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CHAMBERS OF COMMERCE — CHIMNEY CLEANING

Chambers of Commerce

Chambers of Commerce continued

Alberni Valley Chamber of Commerce, Port Alberni - - - - - - -250 724-6535 Bamfield Chamber of Commerce, Bamfield - - - - - - - - - - - - -250 728-3006 Campbell River & District Chamber of Commerce, Campbell River250 287-4636 Chemainus & District Chamber of Commerce, Chemainus- - -250 246-3944 Comox Valley Chamber of Commerce, Courtenay - - - - - - - - -250 334-3234 Cowichan Lake & District Chamber of Commerce, Lake Cowichan250 749-3244 Duncan - Cowichan Chamber of Commerce, Duncan- - - - - - -250 748-1111 Esquimalt Chamber of Commerce, Victoria - - - - - - - - - - - - -250 590-2125 Gabriola Island Chamber of Commerce, Gabriola - - - - - - - - -250 247-9332 Galiano Island Chamber of Commerce, Galiano Island - - - - -250 539-5926 Gold River Chamber of Commerce, Gold River - - - - - - - - - - -250 283-7333 Greater Nanaimo Chamber of Commerce, Nanaimo - - - - - - -250 756-1191 Greater Victoria Chamber of Commerce, Victoria - - - - - - - - -250 383-7191 Ladysmith Chamber of Commerce, Ladysmith - - - - - - - - - - -250 245-2112 Parksville & District Chamber of Commerce, Parksville - - - - -250 248-3613 Port Hardy & District Chamber of Commerce, Port Hardy - - -250 949-7622

Chimney Builders & Repair

Port McNeill & District Chamber of Commerce, Port McNeill 250 956-3881 Port Renfrew Chamber of Commerce, Port Renfrew - - - - - - -250 412-6101 Powell River Chamber of Commerce, Powell River - - - - - - - -604 485-4051 Qualicum Beach Chamber of Commerce, Qualicum Beach- - -250 752-0960 Saanich Peninsula Chamber of Commerce, Sidney - - - - - - - -250 656-3616 Salt Spring Island Chamber of Commerce, Saltspring Island -250 537-4223 Sooke Region Chamber of Commerce, Victoria- - - - - - - - - - -250 642-6112 Tahsis Chamber of Commerce/Village of Tahsis, Tahsis - - - -250 934-6342 Tofino / Long Beach Chamber of Commerce, Tofino - - - - - - -250 725-3153 Ucluelet Chamber of Commerce, Ucluelet - - - - - - - - - - - - - -250 726-4641 WestShore Chamber of Commerce, Victoria - - - - - - - - - - - -250 478-1130

Chemists-Analytical & Consulting M.B. Laboratories Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - -250 656-1334

Call a BBB Accredited Business first!

CBS MASONRY

2015 TORCH AWARD WINNER HOME IMPROVEMENT “Quality is Our Guarantee!”~ Charlie B. Sims------250 589-9942 www.cbsmasonry.com--------------(See our ads on page 23)

Brock Masonry Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 472-2188 Dean Brandhagen Chimney Services, Victoria - - - - - - - - - - -250 418-5110 Flintstones Masonry & Home Improvements Ltd., Victoria- - -250 880-1188

FOCAL POINT FIREPLACE CO See our ad on page 17

YOUR FIREPLACE & CHIMNEY EXPERT WITH 30 YEARS EXPERIENCE www.focalpointfireplace.ca Qualicum 250 752-0363 -------- Nanaimo 250 714-0363

Chimney Cleaning

Your dream, our team. Specializing in... ■ Custom Homes ■ New Construction ■ Renovations ■ Finishing ■ Heritage Restorations

■ Remote Location Construction ■ Timber Frame ■ Log Homes & Log Finishing ■ Project Management & Commercial Projects

COASTAL CLEANERS

AARON YAGER 250-883-7674 www.yagerconstruction.ca

Victoria Carpet, Upholstery and Area Rug Cleaning Specialists Years

We clean for your health FIRST, while making your Carpet Look Beautiful! • NON-TOXIC • NON- ALLERGENIC • ENVIRONMENTALLY FRIENDLY

100% SATISFACTION GUARANTEED

I OR

IICRC Certiﬁed Technicians

250-598-4747 www.coastalcleaners.ca

Full Service Construction & Renovation Team • Call 250-744-3842

www.CAPITALCITYCONSTRUCTION.ca

☛ With every carpet cleaning - FREE 3M SCOTCHGARDING when you mention this ad

Your COMPLETE Home Solutions Specialists! ATC Home Solutions Inc. is dedicated to setting and exceeding industry standards, guaranteeing a level of quality only fully credentialed professionals can provide.

· Renovations & Carpentry · Siding & Soffats · Windows & Suntubes · Roofing & Gutters

· Certified Building Solutions Specialists · Certified Master Shingle Applications · Certified Shingle Technology Specialists · Certified in Ventilation Theory · Certified Velux Skylight & Suntube Installers ed Master Craftsman · Certifi – Polymer Shakes & Vinyl Siding

You Have Options... Let us show you why we are the smart choice. WWW.ATCHOMESOLUTIONS.COM Ask us about our Manufacturer Sponsored 25 Year Workmanship Warranty & 50 Year NON-Prorated Manufacturers Warranty – FULL Replacement Cost of your roof for 50 years! All expenses covered! Backed by a 3rd party and available exclusively through ATC Home Solutions Inc.

2014 TORCH AWARD FINALIST

Free 250 714.9566 Estimates Licensed & Insured

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CHIMNEY CLEANING — CONTRACTORS-GENERAL Chimney Cleaning continued PHILLIPS POWER VAC LTD.

Computer -Service & Repair

“www.priority1.bc.ca”

Contractors-Electrical Commercial

Clean Sweep Chimney Service, Sidney - - - - - - - - - - - - - - - -250 655-4305

IN-FLAME HEATING

www.inflameheating.ca-----(See our ad on page 17)----250 415-0747

Chiropractors D.C. CITY CENTRE CHIROPRACTIC CLINIC

2832 Leigh Road, Westshore - - - - - - - - - - - - - - 778 440-1828 2602 Quadra Street, Victoria-- - - - - - - - - - - - - - 250 386-8887 www.citycentrechiropractic.ca

Cleaners INDIVIDUAL DRY CLEANERS LTD. 1602 Fort St, Vic - - - - - - - - - - - - - - - 250 595-4141 1560 Fairfield Rd, Vic - - - - - - - - - - - - 250 598-6012 108-3749 Shelbourne St, Vic- - - - - - - 250 477-6214 2174 Oak Bay Ave, Vic- - - - - - - - - - - 250 598-2950 540-777 Royal Oak Dr, Vic - - - - - - - - 250 744-2115

Cleaning Services Balance Home Cleaning, Victoria - - - - - - - - - - - - - - - - - - - -250 479-0055 Kyla Kleaning Services Ltd., Victoria - - - - - - - - - - - - - - - - - -250 891-5952 Merry Maids of Victoria, Victoria - - - - - - - - - - - - - - - - - - - -778 402-7415

MOORE’S CLEANING & MAINTENANCE SERVICE

Comox Valley Area-(See our ad on the TORCH AWARD WINNER PAGE 38).......250 941-8883

Closet Accessories All Organized Storage Ltd., Victoria - - - - - - - - - - - - - - - - - -250 590-6328

Clothes-Consignment & Resale The Velvet Crease Consignment Sales, Victoria - - - - - - - - - -250 382-8849

Clothing Retail North of Hadrian’s Kilts, Victoria- - - - - - - - - - - - - - - - - - - - -778-406-2243

Clubs Union Club of British Columbia, Victoria - - - - - - - - - - - - - - -250 384-1151 University Club of Victoria, Victoria- - - - - - - - - - - - - - - - - - -250 721-7935

Coaching - Business Enrollment Resources, Victoria - - - - - - - - - - - - - - - - - - - - - -250 391-9494

Coffee & Tea Caffe Fantastico Specialty Coffees, Victoria - - - - - - - - - - - -250 385-2326

Collectibles Command Post, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-4421

Collection Agencies Advanced Collection Services Ltd., Victoria - - - - - - - - - - - - -250 388-0700 J. McMillan Bailiff & Collection Ltd., Nanaimo - - - - - - - - - -250 753-7729

Commercial - Painting Contractors MCINTYRE PAINTING

VANCOUVER ISLAND’S PREMIERE PAINTING COMPANY www.mcintyrepainting.ca - - - - - - - - - - - - - - - - 250 213-5649 (See our ad on page 25)

Computer Business Services Live Virtual Help Desk, Victoria - - - - - - - - - - - - - - - - - - - - -866 677-3256

Computer Dealers PRIORITY 1 COMPUTER SERVICE LTD.

3375 Oak Street, Victoria www.priority1.bc.ca - 250 475-7510

Computer Software & Services Bridge Strata Planning Ltd., Victoria - - - - - - - - - - - - - - - - - -250 382-8771 Mosaic Information Technologies, Nanaimo - - - - - - - - - - - -250 591-1777 ParetoLogic Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 370-9229

PRIORITY 1 COMPUTER SERVICE LTD.

2014 BBB TORCH AWARD FINALIST-PROFESSIONAL SERVICES 3375 Oak Street, Victoria - - - - - - - - - - - - - - - - 250 475-7510 www.Priority1.bc.ca - - - - - - - - - - - - -(See our ad on this page) RevenueWire Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 590-2273 SparkTrust Systems, Victoria - - - - - - - - - - - - - - - - - - - - - - -877 795-7878

computer service

Honest, Reliable Service for 22 Years! Our Services: • Service & Sales to New and Used PC/Laptops, Networks, Virus Removal, Corporate IT Services . . . and much more! • Great Selection and Custom Built PCs with a 3 FREE Year Warranty Included! • Remote Computer Service & Data Recovery • FREE PICKUP for Repair Work in the Victoria Area

COMPASS ELECTRIC LTD.

www.compasselectric.net----(See our ad on page 15)---250 886-4611

EM ELECTRICAL

www.emelectricalcontracting.com---(See our ad on page 15)---250 216-7708

Patriot Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 590-3214 TC Trades Affiliates Ltd., Nanaimo - - - - - - - - - - - - - - - - - - -250 756-0077

Contractors Flooring Heritage Hardwood Floors, Victoria- - - - - - - - - - - - - - - - - - -250 480-8837

Contractors - General

250-475-7510

Finalist and/or Winner of BBB Torch Awards: 2006, 2007, 2008, 2011, 2012 & 2014 www.Priority1.bc.ca

3375 Oak Street Victoria BC

Dial-A-Geek Consulting Inc., Victoria- - - - - - - - - - - - - - - - - -250 385-3425 GoodLiving Technologies & Computer Services, Victoria - - - -250 381-4447 Mid Island Computer Enterprises Ltd., Nanoose Bay- - - - - - -250 468-9583 Nakeo Computers Inc., Nanaimo- - - - - - - - - - - - - - - - - - - - -250 591-6676

OAK BAY COMPUTERS

In Home Services • Mac & Windows Set up & Tutoring • Home Office Support

Quality Renovations & New Construction • Kitchens, Bathrooms, Basements, Additions • Custom Finishing • Window & Door Replacement • Siding • Decks • Fences... and more!

Treating Your Home Like My Own!

250-888-5436 • www.aandrhomes.ca

www.oakbaycomputers.ca - - - - - - - - - - - 250 595-1907 Priority 1 Computer Service Ltd., Victoria- - - - - - - 250 475-7510 (see our ad on this page)

RAINDOG SOLUTIONS

Computers & Services - - - - - - - - - - - - Victoria 250 885-3600 www.raindogsolutions.ca

ROBERTSON TECHNOLOGY GROUP LTD. Business IT Services • New Systems Wireless Solutions • Home Office Support

www.rtgroup.ca - - - - - - - - - - - - - - - - - - 250 412-3785 Smart Dolphins IT Solutions Inc., Victoria - - - - - - - - - - - - - -250 721-2499 Sneakers Computers / Dial-A-Geek, Victoria - - - - - - - - - - - -250 385-5999

Computers-Sys Designers & Consult CanadaRAM.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 382-6227 Eastern Pacific Instruments Ltd., Victoria- - - - - - - - - - - - - - -250 474-0392

Concrete Contractors CBS MASONRY

2015 TORCH AWARD WINNER-HOME IMPROVEMENT “Quality is Our Guarantee!”~ Charlie B. Sims------250 589-9942 www.cbsmasonry.com--------------(See our ads on page 23)

Concrete - Restoration, Sealing & Cleaning Top Seal Services, Nanoose Bay- - - - - - - - - - - - - - - - - - - - -250 248-7413

Concrete Construction Forms & Accessories Liquid Stone Studios, Ladysmith - - - - - - - - - - - - - - - - - - - - -250 245-5104

Construction & Remodeling Services Ambis Contracting, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 507-7230 Better Homes Renovation Specialist, Victoria - - - - - - - - - - -250 380-3063 Christopher L Projects Ltd., Nanaimo - - - - - - - - - - - - - - - - -250 591-7773 Groove Electric, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -778 533-2456 Konstant Construction & Co., Victoria - - - - - - - - - - - - - - - - -250 888-8505 Mike Graham Construction Ltd., Victoria - - - - - - - - - - - - - - -250 812-2446 Nova Renovations Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - -250 656-0373

A&R HOMES

www.aandrhomes.ca--(See our ad on this page)---250 888-5436

Akeroyd Construction, Victoria - - - - - - - - - - - - - - - - - - - - - -250 391-2970 Alan Jones Construction Ltd., North Saanich - - - - - - - - - - - -250 656-2164

ALL ISLAND RENOVATIONS

SEE OUR AD ON PAGE 12

www.allisland.ca renovate@allisland.ca--250 882-5032 All Out Contracting Ltd., Mill Bay - - - - - - - - - - - - - - - - - - - -250 883-7477 Appleford Building Company, Victoria - - - - - - - - - - - - - - - - -250 370-0115 Arbor Renovations, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 882-8080 Argo Contracting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 741-0607

PACIFIC BATHROOMS

ATC SOLUTIONS INC. ALL HOME ISLAND RENOVATIONS SEE OURAD AD ON ON PAGE SEE OUR PAGE10XX

WATERS EDGE CONSTRUCTION LTD.

Award Builders Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 361-5359 Black Tree Developments Ltd., Victoria - - - - - - - - - - - - - - - .250 893-3637 Camelot Homes, Qualicum Beach - - - - - - - - - - - - - - - - - - - -250 752-7909

We don’t just cover the problem, we fix it! www.pacificbathrooms.ca - - - - -Victoria 250 386-BATH (2284) (See our ad on page 7)

www.watersedgerenovations.com - - - Victoria 250 812-3942

Blue Valley Mechanical Ltd., Shawnigan Lake - - - - - - - - - - -250 388-3536

Contact Lenses Don’t play guessing games. Deal with a BBB Accredited Business.

Contractor-Electrical Absolutely Electrical, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 704-6808 Coastline Electrical and Plumbing, Nanaimo - - - - - - - - - - - -250 729-8055

www.phillipspowervac.ca-----(See our ad on page 10)-----250-380-7090

Pro Sweep Plus Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 658-6562

Diamond Optical & Eyecare, Victoria- - - - - - - - - - - - - - - - - -250 380-6919

Contractors Commercial Red Blue Heating & Refrigeration, Victoria - - - - - - - - - - - - -250 516-1740

www.atchomesolutions.com 714-9566 www.allisland.ca - - - - - - - ---- -- -- -- -- - - - -250 250 882-5032

CAPITAL CITY CONSTRUCTION SEE OUR AD ON PAGE 10

www.capitalcityconstruction.ca - - - - - 250 744-3842

Circon Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 658-0449 Citta Construction Ltd., Saanichton - - - - - - - - - - - - - - - - - - -250 544-1837 CJ Building, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-7175 Classic Home Improvements, Victoria - - - - - - - - - - - - - - - - -250 477-2757 Coastal Construction, North Saanich- - - - - - - - - - - - - - - - - -250 656-8006 D H Contracting, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 619-2639 DADS Homes & General Contracting Inc., Campbell River- - -250 830-7144

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CONTRACTORS-GENERAL — CONTRACTORS RENOVATIONS & ALTERATIONS Contractors - General continued

We Specialize in

TRENCHLESS PIPE REPLACEMENT Less Digging = Less Mess

COMPLETE SEWER & DRAIN SERVICE

■ Video Camera Pipe Inspection ■ Electronic Pipe Locating ■ Cleaning, Repairing & Replacing of all Systems

(Sewers, Storm Drains and Water Mains)

■ Drain Cleaning & High Pressure Flushing

250-480-4806 3460 Cedar Hill Road, Victoria

Residential & Commercial

DMS Homes Ltd., North Saanich - - - - - - - - - - - - - - - - - - - -250 888-4152 Downs Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 384-1390 Excalibur Custom Homes Ltd., Nanaimo - - - - - - - - - - - - - - -250 616-3164 Fitchett Construction, Sooke- - - - - - - - - - - - - - - - - - - - - - - -778 425-0930 Gary Sandhu Developments Ltd., Victoria - - - - - - - - - - - - - -250 516-4428 GEL Construction, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 709-8821 Gorter Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 380-7343 Griffin Properties Ltd., North Saanich - - - - - - - - - - - - - - - - -250 656-8621 Heatherbrae Builders Co. Ltd., Nanaimo - - - - - - - - - - - - - - -250 585-0117 Highwest Contracting, Victoria - - - - - - - - - - - - - - - - - - - - - -250 858-1372 Home On The Mend, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 595-8585 Houston Homes, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-8397 Hugh Owen Contracting Inc., Brentwood Bay- - - - - - - - - - - -250 885-0442 Interactive Construction Inc., Victoria - - - - - - - - - - - - - - - - -250 886-3833 JPL Construction, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 746-6416 Limona Construction, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 474-4771 Lou’s Armour Contracting, Nanaimo - - - - - - - - - - - - - - - - - -250 816-3879

MAC RENOVATIONS LTD.

www.macreno.com---(See our ad on this page) - 250 384-6091

FAST, CLEAN, RELIABLE • 24 HOUR EMERGENCY SERVICE • LOCALLY OWNED & OPERATED WCB-LICENSED & INSURED • FREE ESTIMATES • WWW.ROYALROOTER.CA

MasterCraft Construction, Victoria - - - - - - - - - - - - - - - - - - -250 800-1180 Mike Geric Construction Ltd.,Victoria - - - - - - - - - - - - - - - - -250 590-3666 One on One Improvements, Victoria - - - - - - - - - - - - - - - - - -250 478-0271 Peter Schultze Construction Ltd., Victoria - - - - - - - - - - - - - -250 472-0344 Piluso Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 386-0620 Re-nu-it Home Improvements, Courtenay- - - - - - - - - - - - - - -250 792-3827 Restacon Services, Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 754-6311 RHI Contracting Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - - - -250 656-8688

ROAD’S END CONTRACTING LTD.

www.roadsend.ca- - - - - - - - - - - - - - - - - - - - - - 250 883-5763

Steve Copp Construction Ltd., Victoria - - - - - - - - - - - - - - - -250 920-9004 Storey’s Gate, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 858-2678 TBS Construction Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - -250 618-7112 Three Guys Construction, Ladysmith - - - - - - - - - - - - - - - - - -250 327-2334

TLC CONTRACTING INC.

www.tlc-contracting.ca (See our ad on page 13) - - - - - - 250 592-1782

Toulmin Construction & Excavation, Courtenay- - - - - - - - - - -250 331-3322

TRAFALGAR HOMES

NEW HOME BUILDS, VACATION & CARRIAGE HOMES SEE OUR AD ON PAGE 13 & 20

www.trafalgarhomes.ca--------------------1-866-971-0239

BBB

True Home Construction, Victoria - - - - - - - - - - - - - - - - - - - -250 516-9041 Vanguard Contracting, Victoria - - - - - - - - - - - - - - - - - - - - - -250 891-4184

WATERS EDGE CONSTRUCTION LTD.

Renovations & All Home Repairs www.watersedgerenovations.com - - - Victoria 250 812-3942

Wall Brothers Construction, Duncan - - - - - - - - - - - - - - - - - -250 597-2875 West Terra Projects Inc, Victoria- - - - - - - - - - - - - - - - - - - - -250 883-6220 Westmark Construction Ltd., Nanaimo - - - - - - - - - - - - - - - -250 729-7540 Woodcrafters Group Ltd, Sidney - - - - - - - - - - - - - - - - - - - - -250 655-0811

• Kitchens

YAGER CONSTRUCTION SEE OUR AD ON PAGE 10

www.yagerconstruction.ca - - - - -Victoria 250 883-7674

Contractors Renovations Alterations RENOVATE REPAIR REMODEL

Victoria & Southern Vancouver Island

• Bathrooms

• Decks

• Additions

WE DO... • Award Winning Bathroom Remodeling • Kitchen Renovations • Windows & Doors • Decks, Porches, Stairs & Fences • Additions & New Construction

Victoria’s Home Renovation Professionals Over 25 Years Experience!

Industry Leading 10-Year Warranty! Free In-Home Consultation

250-634-1989

www.victoriarenovations.ca

CELEBRATING

250-882-5032 www.allisland.ca renovate@allisland.ca

• Complete Interior & Exterior Renovations

35 Years in Business! “A contractor you can trust“

250-412-8012 www.macreno.ca

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Call us for your complimentary visit from one of our home renovation specialists.

CONTRACTORS RENOVATIONS & ALTERATIONS – DECKS Contractors Renovations Alterations A&R HOMES

Contractors Renovations Alterations

Quality Renovations & New Construction~Treating Your Home Like My Own! www.aandrhomes.ca...(See our ad on page 12)...250-888-5436

BLUE SKIES PAINTING & RENOVATIONS

Painting, Stucco, Weather Proofing & Renovations - - - 250 479-7747 Serving Greater Victoria for over 20 years! (See our ad on page 26)

BLUE SKIES PAINTING & RENOVATIONS SEE OUR AD ON THIS PAGE 26

Painting, Stucco, Weather Proofing & Renovations - 250 479-7747

CAPITAL CITY CONSTRUCTION SEE OUR AD ON THIS PAGE 10

www.capitalcityconstruction.ca - - - - - 250 744-3842

Capital City Construction, Victoria- - - - - - - - - - - - - - - - - - - -250 744-3842 ConstructoGroup, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 414-6246 EB Renovations, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 896-3877

FROM THE GROUND UP LANDSCAPE & CARPENTRY

www.ftguland.com - - - - - - - - - - - - - - - Victoria 250 216-9476

Island Builders Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - 250 475-3569

MAC RENOVATIONS LTD. Serving Victoria since 1980 “A contractor you can trust”

825 Viewfield Rd., Vic---www.macreno.com---250 384-6091 M.J. Barry Construction Company, Victoria - - - - - - - - - - - - -250 216-1361

PACIFIC BATHROOMS

www.pacificbathrooms.ca ----(See our ad on page 7)--250 386-BATH (2284)

RENO MEN

www.reno-men.ca- - - - - - - - - - - - - - - - - Victoria 250 885-9487 Rob Ron Development, Victoria - - - - - - - - - - - - - - - - - - - - -250 544-0120

SHANBERG CONSTRUCTION www.shanbergconstruction.com

Cremation Services

WESTFIELD CARPENTRY LTD.

Braveheart Construction, Victoria - - - - - - - - - - - - - - - - - - - -250 885-8450

250 889-5773

TRAFALGAR HOMES

NEW HOME BUILDS, VACATION & CARRIAGE HOMES SEE OUR AD ON PAGE 13 & 20

www.trafalgarhomes.ca--------------------1-866-971-0239

TLC CONTRACTING INC.

Quality Renovations & Repairs – Over 30 Years Experience www.tlc-contracting.ca - - - - - - Victoria 250 592-1782 (See our ad on this page)

TRIPLE R CONSTRUCTION INC.

RENOVATE. REMODEL. REPAIR. www.victoriarenovations.ca- - - - - - - - - - - - - - -250 634-1989 (See our ad on page 12)

VANCOUVER ISLAND PAVING 1988 LTD.

2014 & 2013 BBB TORCH AWARD FINALIST www.vipaving.ca----(See our ad on page 26)----250 386-8210

WATERS EDGE CONSTRUCTION LTD.

www.watersedgerenovations.com - - - Victoria 250 812-3942

HATLEY MEMORIAL GARDENS & CREMATORIUM

PROFESSIONAL • INSURED • TRUSTED

westfieldcarpentry.com--------------------250 857-0836

YAGER CONSTRUCTION

SEE OUR AD ON PAGE 39

www.arbormemorial.com---------Victoria 250-478-1754 Pacific Coast Cremation Ltd., Victoria - - - - - - - - - - - - - - - - -778 433-9344

CUSTOM HOMES, COMMERCIAL, RENOVATION/ADDITIONS www.yagerconstruction.ca - - - - - - - - -Victoria 250 883-7674 (See our ad on page 10)

X 2 Lewis Modern Home Renovations, Qualicum Beach - - - -250 618-6025

Contractors - Sheet Metal Blue Valley Mechanical Ltd., Shawnigan Lake - - - - - - - - - - -250 388-3536

Cruises Expedia CruiseShipCenters - Comox Valley, Courtenay - - - - -250 334-3323 Expedia CruiseShipCenters - Sidney - - - - - - - - - - - - - - - - - -250 656-5441

Custom Home Builder YAGER CONSTRUCTION

CUSTOM HOMES, COMMERCIAL, RENOVATION/ADDITIONS www.yagerconstruction.ca - - - - - - - - -Victoria 250 883-7674 (See our ad on page 10)

Controls, Control Sys & Regulators HOULE ELECTRIC LTD.

300A – 2261 Keating Road, Saanichton - - - - - - 250 544-0099 2377 Cienar Drive, Nanaimo - - - - - - - - - - - - - - 250 758-3011 www.houle.ca---------------------(See our ad on page 15)

SIMPSON CONTROLS

Energy Management Consultants - - - - - - - - - - 250 383-9490 www.simpsoncontrols.com

Copiers & Copier Supplies Island Business Solutions Ltd., Victoria - - - - - - - - - - - - - - - -250 405-2771 Island Office Equipment Ltd., Victoria - - - - - - - - - - - - - - - - -250 384-7148 Unity Business Systems, Victoria - - - - - - - - - - - - - - - - - - - -250 384-7243

Copy & Duplicating Service Island Blue Print Co. Ltd., Victoria- - - - - - - - - - - - - - - - - - - -250 385-9786

Corporate Housing Premiere Suites, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 595-5639

Dairy Products-Wholesale Island Farms, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 360-5200

Dancing Supplies Toes ‘N’ Taps Dance Shoppe Ltd., Victoria- - - - - - - - - - - - - -250 480-0017

Data Systems- Consultants & Designers HOULE ELECTRIC LTD.

300A – 2261 Keating Road, Saanichton - - - - - - 250 544-0099 2377 Cienar Drive, Nanaimo - - - - - - - - - - - - - - 250 758-3011 www.houle.ca---------------------(See our ad on page 15)

Day Spas Clear Skin Victoria Laser & Wellness Group Ltd., Victoria - - -250 590-4295

Decks Deckadence Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 386-0400

Counter Tops

s 5 Year Over 2rience Expe

Colonial Countertops Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 383-1926 Exotic Stone, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 881-1001 Floform Countertops, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 472-1200 Paterson Countertops Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-4228

STONE TRENDS MARBLE & GRANITE LTD.

Mother Nature’s Art Made Functional Specializing in Natural Stone & Quartz Countertops

www.stonetrends.ca

10045 McDonald Park Road - - - - Sidney 250 655-6260 Tyndal Distributors Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 391-8785

Couriers Hillside Business Services, Victoria- - - - - - - - - - - - - - - - - - -250 370-0446

Crane Service H. D. Trucking Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 479-1369 L B Crane Rentals, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 388-6864

Credit & Debt Counseling 4 Pillars Consulting, Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 323-2656 4 Pillars Consulting - Victoria, Victoria - - - - - - - - - - - - - - - -250 882-5556 4 Pillars Consulting Group, Victoria- - - - - - - - - - - - - - - - - - -250 590-7890 Credit Counselling Society, Victoria- - - - - - - - - - - - - - - - - - -888 527-8999

Know whom you are dealing with

TLC Contracting Inc. RESIDENTIAL • COMMERCIAL • GOVERNMENT • Bath • Kitchen • Plumbing • Electrical • Drywall • Structural Repairs • Painting • Ceramic Tile • Additions • Abestos Removal

FULLY INSURED

2014 TORCH AWARD FINALIST

250-592-1782 tlcvictoria@shaw.ca cell: 250-661-5128

Westfield Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 857-0836

Your Dream. Your Style. Your Budget.

BUILD FOR LESS

Can’t move... IMPROVE!

At Trafalgar Homes we build affordable new homes and provide renovations expertise that won’t break your budget. As a licensed builder with over 30 years of experience all our work meets BC code and industry standards. If your dream is a new kitchen, bathroom, sunroom, new roofing, siding, garage or deck. Contact us for a no obligation estimate

HAVE A QUESTION? CALL 1-866-971-0239 OR VISIT US ONLINE www.trafalgarhomes.ca • reno@trafalgarhomes.ca BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

DECKS — DRAINAGE CONTRACTORS Decks continued

Decks continued

Decks continued FROM THE GROUND UP LANDSCAPE & CARPENTRY

www.ftguland.com - - - - - - - - - - - - - - - - Victoria 250 216-9476

Superior Island

SUPERIOR ISLAND VINYL DECK & RAIL INC. Quality Products & Installation Since 1976 250-478-0641 www.victoriadeck.com

Quality Products & Expert Workmanship at a Fair Price! 5 Year Warranty on Labourr & 10-15 Year Vinyl Warranty

Residential & Residential & Commercial Commercial

VICTORIA DECK LTD.

Duradek Waterproof Sundecks-Quality Products & Installation Since 1976 www.victoriadeck.com--(See our ad on this page)---250 478-0641

Wrap-it Systems, Courtenay- - - - - - - - - - - - - - - - - - - - - - - -250 702-0069

Decoration Contractors - Party, Convention, Etc Insite Display, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 595-3404

Delivery Service

Over 40 Years of Waterproofing

Call Cal Kirker at 250-818-8488

Albatross Delivery Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 880-0520

A&R HOMES Before you buy, start with the BBB first!

Quality Products & Expert Workmanship at a Fair Price! (See our ad on this page)- - - - - - - - - - - Victoria 250 818-8488

Quality Renovations & New Construction~Treating Your Home Like My Own! www.aandrhomes.ca - - - - - - - - - - - - - - - - - - - 250-888-5436 (See our ad on page 11)

OVER 30 YEARS EXPERIENCE IN THE HARDWOOD-FLOORING INDUSTRY

Dental Laboratories Turner Dental Laboratory Ltd., Victoria - - - - - - - - - - - - - - - -250 475-2525

Dentists Academy Dental, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 385-6552 Beautiful Smiles Denture Clinic Inc., Duncan - - - - - - - - - - - -250 748-3843

DR. PATRICK J. S. FINNIGAN INC.

Family Dental Care and Emergency Treatment Specializing in Cosmetic and Aesthetic Dentistry

reception@drpatrickfinnigan.ca - - - - - - www.drpatrickfinnigan.ca

2710 Shelbourne St., Victoria - - - - - - - - - - 250 595-3444 Cresta Dental Service, Victoria - - - - - - - - - - - - - - - - - - - - - -250 384-7711 Dr. Anastasia Loumbardias Inc., Victoria - - - - - - - - - - - - - - -250 474-4322 Dr. M.R. Ferg, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - -250 716-3388 Dr. Stephen M. Fowler Inc., Duncan - - - - - - - - - - - - - - - - - -250 746-8700

Master Craftsmanship Assured! Specializing in: Dustless Sanding, Installation, Repair, Refinishing & Sales of all types of Hardwood Floors: Solid wood (unfinished & pre-finished), Engineered Wood & Laminate CALL STEVE FOR A FREE CONSULTATION

MAYFAIR DENTAL CENTRE LTD

2015 TORCH AWARD FINALIST!

250-361-1377 | www.tdihardwoodfloors.com

I OR

N OU

Vancouver Island & the Gulf Islands

250-479-0195 www.earthservice.ca

Denturists

Doors Drainage Contractors

VIDEO PIPE INSPECTION & LOCATING SERVICE

Dentists - Cosmetic Pacific Coast Dental, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 383-0123

Action Door Service, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 383-2795 Dave’s Doors & More Inc., Parksville- - - - - - - - - - - - - - - - - -250 954-3817

INC.

Professional Service at a Reasonable Cost — Your Satisfaction Our Aim (As Always)

Poplar Dental Centre, Victoria - - - - - - - - - - - - - - - - - - - - - -250 477-8833

Beautiful Smiles Denture Clinic Inc., Duncan - - - - - - - - - - - -250 748-3843 Peninsula Denture Clinic Ltd., Victoria- - - - - - - - - - - - - - - - -250 658-1417 Royal Jubilee Denture Clinic, Victoria - - - - - - - - - - - - - - - - -250 592-8338 Saanich Walk - In Denture Clinic, Victoria - - - - - - - - - - - - - -250 595-1665

Earthservice • Complete Power Flushing Drain & Sewer Service • Complete Drain & Sewer Power Rooter Service • Wet Basements Made Dry • Repair & Renewal of Perimeter Drain & Sewer Lines • Sump Pump Repair & Replacement • Water Main Repair & Replacement

Family & Cosmetic Dentistry New Patients Welcome www.mayfairdental.ca 186-3147 Douglas St, Vic - - - - - - - - - - 250 384-1154

BRENT JANSEN PLUMBING & HEATING 2012 LTD. SEE OUR AD ON PAGE BBB-4

www.brentjansenplumbing.com ----------250 744-6066

Brighton Drain Services Ltd., Sidney - - - - - - - - - - - - - - - - - -250 598-2023

DRAINSCOPE.NET-THE DRAINAGE SOLUTION COMPANY SEE OUR ADS ON PAGE 2,7,25 www.drainscope.net----------------Victoria 250-590-1535

EARTHSERVICE DRAINMASTER INC. SEE OUR AD ON PAGE 14, 27 www.earthservice.ca----------------Victoria 250 474-4733 London Rooter Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-7962 Raintek Drainage & Waterproofing, Victoria - - - - - - - - - - - -250 896-3478 Richard’s Island Perimeter Drains, Chemainus - - - - - - - - - - -778 977-3355

ROYAL ROOTER PLUMBING & DRAIN CLEANING SEE OUR AD ON PAGE 12

www.royalrooterplumbing.ca - - -Victoria 250 480-4806

VICTORIA DRAIN SERVICES LTD. SEE OUR AD ON PAGE 12

www.victoriadrains.com--------------------250 818-1609

VORTECH PLUMBING & DRAINAGE

Honest, Professional & Certified Plumbing & Drainage Services www.vortechplumbinganddrainage.com - - - - - - 250 746-0706 (See our ad on page 26)

WADE ROBERTS PLUMBING

www.gotpipes.ca - - - - - - - - - - - - - - - - - - - - - - 250 883-7545 (See our ad on page 27)

Wet Coast Drainage Solutions, Victoria- - - - - - - - - - - - - - - -250 889-5478

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

DRAPERIES & CURTAINS — ELECTRICAL CONTRACTORS Electrical Contractors continued

Draperies & Curtains

Electrical Contractors continued

PACIFIC BLINDS & DRAPES

SERVING VICTORIA & REGION SINCE 1985

738 Caledonia Ave, Victoria - - - - - - - - - - - - - - - 250 383-8515 www.pacblinds.ca - - - - - - - - - - - - - - (See our ad on page 8)

RUFFELL & BROWN WINDOW FASHIONS

1-2745 Bridge St, Victoria - - - - - - - - - - - - - - - - 250 384-1230 www.ruffell-brown.com - - - - - - - - - - (See our ad on page 8)

Driveway Installation, Paving & Repair Arrowhead Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-7326

Driving Instruction 1ST CLASS DRIVING SCHOOL LTD.

Committed to Excellence in Quality and Customer Satisfaction. RESIDENTIAL & COMMERCIAL PROFESSIONAL ELECTRICAL SERVICES. Ask about our state-of-the-art Home Automation Systems

250-886-4611

106 – 1039 Langford Parkway, Victoria | www.compasselectric.net

Commercial Driver Training – ICBC Licensed www.instructordarryl.com - - - - - - - - Courtenay 250 897-9875

Saferway Driver Training School Ltd., Victoria - - - - - - - - - - -250 385-8212 Wallace Driving School Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-7483

The The Industry Industry Leader Leader Through Through Customer Customer Choice Choice

Drug Abuse/Addiction-Info/Treatment Sunshine Coast Health Center, Powell River - - - - - - - - - - - -604 487-9050

Dryer Vent Cleaning TSS Cleaning Services, Nanaimo - - - - - - - - - - - - - - - - - - - -250 729-5634

Drywall Taping & Texturing

• Service Calls • Lighting Specialists • Computer/Phone/TV Cabling • Back-Up Power Supplies • EMF Testing and more... Bonded • Insured mcginniselectric.ca Licensed RESIDENTIAL & COMMERCIAL

250-652-2554

A. A. Clarke Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 858-7004 Amped Electrical Contracting, Victoria - - - - - - - - - - - - - - - -250 882-5282 Brewis Electric Company Ltd., Victoria - - - - - - - - - - - - - - - -250 383-5157 Calgar Electrical Installations Inc., Victoria - - - - - - - - - - - - -250 658-2983 Canem Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 475-1955

COASTLINE ELECTRICAL & PLUMBING

Drywall Contractors Capital City Drywall & Painting, Victoria - - - - - - - - - - - - - - -250 478-2599 Gordon “N” Gordon Interiors Ltd., Victoria- - - - - - - - - - - - - -250 474-2100 Phil’s Professional Drywall, Victoria - - - - - - - - - - - - - - - - - -250 361-8107 Steel City Drywall, Brentwood - - - - - - - - - - - - - - - - - - - - - -250 589-2672 Van-Roc Interiors Ltd., Parksville- - - - - - - - - - - - - - - - - - - - -250 947-9220

Serving all

Nanaimo and Central Vancouver Island- - - - - - - 250 729-8055 www.coastlinecontracting.ca

Vancouver Island since 1944

Coast Powerline, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 474-6039

Home. Business. Commercial. Industrial.

Committed to Excellence in Quality & Customer Satisfaction! 106-1039 Langford Pkwy., Victoria - - - - - - - - - - 250 886-4611 www.compasselectric.net - - - - - - - - -(See our ad on this page)

Responsive. Reliable. Professional Bonded, Insured & Licensed

Gypsum G Squared Drywall, Victoria- - - - - - - - - - - - - - - - - -250 882-2180

COMPASS ELECTRIC LTD.

Dave McDonald Electric Ltd., Victoria - - - - - - - - - - - - - - - - -250 474-3234 Dunn Electric (1977) Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 598-2441

EM ELECTRICAL

Quality Comes First! Workmanship You Can Trust! www.emelectricalcontracting.com--------Victoria 250 216-7708 (See our ad on this page)

Duct Cleaning Victoria

Nanaimo

250.544.0099 250.758.3011

Emery Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-6961 Fairfield Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 885-1227 Gorge Electrical Services (2003) Ltd., Victoria - - - - - - - - - - -250 658-0960

HOULE ELECTRIC LTD.

300A – 2261 Keating Road, Saanichton - - - - - - 250 544-0099 2377 Cienar Drive, Nanaimo - - - - - - - - - - - - - - 250 758-3011 www.houle.ca---------------------(See our ad on this page)

JLS Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 507-5362

Your Southern Vancouver Island Heat Pump Specialist Specializing in... · Heat Pump Installation · Ductless Heat Pumps · Air Source Heat Pumps · Heat Pump Repair & Tune-Ups · Duct Cleaning & Maintenance

PHILLIPS POWER VAC LTD. www.phillipspowervac.ca-----(See our ad on this page)-----250-380-7090

Get the Ductless “Mini”

AIRESERV OF GREATER VICTORIA

www.aireserv.com - - - - - - - - - - - - - - - - - - - - 778 747-0317

Aero Furnace Duct & Chimney Cleaning Ltd, Victoria - - - - - -250 479-0090 Oliver’s Power Vacuum & Chimney Sweep, Courtenay - - - - -250 338-8524

Electrical Contractors

We use... environmentally friendly smart cars & trailers for residential services!

Absolutely Electrical, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 704-6808

Quality Comes First!

Sales • Service & Installation

NO DUCTS? NO PROBLEM! OVER 35 YEARS

OF HVAC EXPERIENCE

250-656-6868

www.coastalheatpumps.com

V I C TO R I A’ S L AW N & G A R D E N I R R I G AT I O N P R O F E S S I O N A L S

New Construction • Kitchens & Bathrooms Renovation & Service Upgrades 24 HR Home Theatre & Distributed Audio SERVICE Workmanship You Can Trust!

250-216-7708 emelectricalcontracting.com

Fully Insured & Licensed #202422

BREWIS ELECTRIC COMPANY LTD. Commercial • Residential • Industrial www.brewiselectric.com 638 Hillside Ave, Vic - - - - - - - - - - - - - - 250-383-5157

RESIDENTIAL & COMMERCIAL • IRRIGATION DESIGN INSTALLATION • REPAIRS & MAINTENANCE MACHINE TRENCHING • LANDSCAPE LIGHTING BACKFLOW TESTING

hydroteksprinklers.com 5221 OLD WEST SAANICH ROAD VICTORIA , BC

778.432.2611 |

CELL

250.883.5704

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

ELECTRICAL CONTRACTORS — FINANCIAL SERVICES

Electrical Contractors continued KJ Contracting, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 754-4569 Lenius & Osborn Electric 1991 Ltd., Saanichton - - - - - - - - - -250 475-6051 Malcolm’s Electrical Contracting Ltd., Sidney- - - - - - - - - - - -250 656-2212 Mazzei Electric, Nanaimo- - - - - - - - - - - - - - - - - - - - - - - - - -250 751-1727 McDonald Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 474-3234

MCGINNIS ELECTRIC

SERVING VICTORIA & REGION SINCE 1985 Lighting Specialists•Computer/Phone/TV Cabling•Back-Up Power Supplies www.mcginniselectric.ca-------------------Victoria 250 652-2554 (See our ad on this page 15)

Mega Power Installations Ltd., Victoria- - - - - - - - - - - - - - - -250 475-2100 Mr. Electric of Campbell River, Campbell River- - - - - - - - - - -855 673-1855

MR. ELECTRIC OF VICTORIA

www.victoria.mrelectric.com - - - - - - - - Victoria 250 294-9423

Electrical Power Systems (Res.&Comm) cont MCGINNIS ELECTRIC

www.mcginniselectric.ca--------(See our ad on page 15)---------250 652-2554

Electric Scooters Kgeez Cycle, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 678-0069 Rivercity Mobility, Campbell River- - - - - - - - - - - - - - - - - - - -778 346-1073

Electronic Equipment & Supplies-Dealers McKay’s Home Theatre Centre, Nanaimo - - - - - - - - - - - - - -250 391-4407

Emergency Disaster Preparedness Equip & Supplies CANADA'S #1 SOURCE FOR EMERGENC Y PREPAREDNESS

OPTIMUS ELECTRIC INC.

Electric Equipment & Supplies-Wholesale Burwood’s Electric Motor Service Limited, Nanaimo- - - - - - -250 753-6544

Electric Equipment-Service & Repair Troy Electric Sales & Service Ltd, Victoria - - - - - - - - - - - - - -250 382-7442

Electro-Mechanical Sales & Service TROY ELECTRIC SALES & SERVICE LTD. SINCE 1973 1-3131 Delta Street, Victoria - - - - - - - - Victoria 250 382-7442 www.troyelectric.com

Electrical Power Systems (Res.&Comm) EM ELECTRICAL

Quality Comes First! Workmanship You Can Trust! www.emelectricalcontracting.com--------Victoria 250 216-7708 (See our ad on page 15)

COMPASS ELECTRIC LTD.

Committed to Excellence in Quality & Customer Satisfaction! 106-1039 Langford Pkwy., Victoria - - - - - - - - - - 250 886-4611 www.compasselectric.net - - - - - - - - - -(See our ad on page 15)

Exercise Equipment For Your Home, School and Workplace. . .

Executive Search Consultants The Executive Network Inc., Victoria- - - - - - - - - - - - - - - - - -250 389-2848

 Freeze Dried Emergency Food  Earthquake and 72 Hour Kits  Water Storage and Filtration  Survival Gear and More...

1-888-832-1733 www.totalprepare.ca

Emergency Preparedness for the Home, School & Workplace www.totalprepare.ca- - - - - - - - - - - - - - - - - - - - - 778 265-5331 (See our ad on this page)

Employment Agencies Better Choice Staffing, Victoria - - - - - - - - - - - - - - - - - - - - -250 590-5120 StaffQuest Placement Group Inc., Nanaimo - - - - - - - - - - - - -250 751-2717 Talentcor, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 381-3254 WCG International Consultants Ltd, Victoria - - - - - - - - - - - -250 389-0699

Employment Contractors-Temporary Help

Energy Service Companies FortisBC Energy (Vancouver Island) Inc., Victoria - - - - - - - - -250 380-5789

Engineers-Professional

INSTALLATION  SERVICE  WETT CERTIFIED  REPAIRS  CHIMNEY SWEEPS  AND MORE... 

WOOD ■ GAS ■ PELLET

➤ Installation ➤ Service ➤ Repairs

➤ Chimney Lining

& Re-Lining ➤ Hearth Products & Accessories ➤ WETT Certified ➤ Chimney Sweeps

inflameheating.ca

SPAR Consultants, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 477-7777

Engines-Diesel Independent Diesel Sales Ltd., Lantzville- - - - - - - - - - - - - - -250 390-4444

Engines-Rebuild & Exchange Cord’s Alpine Engine Specialists & Machine Shop Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-4334

Estheticians Bella Donna Esthetics, Nanimo- - - - - - - - - - - - - - - - - - - - - -250 754-1113

Event Planners Decorate Victoria with Huff N Puff, Victoria - - - - - - - - - - - -250 382-4833

Excavating Contractors

Berry & Vale

C O NT R AC TI NG LT D

Office: 250-286-3505 Fax: 250-286-3519

250 415 0747 inflameheating.ca

104 – 1483 Douglas St, Victoria - - - - - - - - - - - - 250 389-1312 www.galafabrics.com

Farm Equipment MURPHY PLUMBING WALL-BEDS INTEGRITY SALES & FOUR DISTRIBUTORS NORTHERN QUALITY TROPIC SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE BBB-7 & 18

ISLAND TRACTOR & SUPPLY LTD.

4650 Trans Canada Hwy., Duncan- - - - - - - - - - - 250 746-1755 3663 South Island Hwy, Courtenay - - - - - - - - - - 250 334-0801 www.islandtractors.com - - - - - - www.northislandtractor.com

Fax Transmission Service SRFax, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -866 697-7329

Fence Fenceline Products Ltd., Parksville - - - - - - - - - - - - - - - - - - -250 248-3122 Good Neighbours Fencing, Sooke - - - - - - - - - - - - - - - - - - - -250 589-2613 Nordic Industries Ltd., Saanichton - - - - - - - - - - - - - - - - - - -250 652-0022 Tower Fence Products Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 478-9733 Urban Cedarworks Limited, Victoria - - - - - - - - - - - - - - - - 250 380-7022

Fence-Sales, Service & Contractors DOUBLE D FENCING LTD.

Serving Victoria and South Island - - - - - - - - - 250 883-1391 www.doubledfencing.ca

FROM THE GROUND UP LANDSCAPE & CARPENTRY

www.ftguland.com - - - - - - - - - - - - - - - Victoria 250 216-9476

FENCELINE PRODUCTS LTD.

Chainlink Fence • Galvanized Pipe & Supplies Gate Hardware for Chainlink & Wood Gates Chainlink Gates & Dog Kennels • Farm & Deer Gates Farm, Residential, Deer & Rabbit Wire Fence & More T-Posts up to 10ft •Treated Wood Fence Posts & Rails Gallagher Electric Fence Supplies•Deer Net up to 8ft “Most rolls of wire sold by the roll or by the foot”

929 Church Road, Parksville -------------- 250 248-3122 www.fencelineproducts.ca --------------- 1-800-804-5463

Financial Planning Consultants AACT Financial Solutions Inc.,www.aact.ca- - - - - - - - - - - - -250 383-3834 Fischer Financial Services, Victoria - - - - - - - - - - - - - - - - - - -250 475-3447

• Excavating HALSEY GROUP LTD. Moe FINANCIAL Vale • Trucking 202-4450 Chatterton Way, Victoria - - - - - - - - - - 250 475-6700 • Landﬁll Operations Cell: 250-287-6387 www.halseyfinancial.com • Site Servicing berryandvale@shaw.ca Howe & Gramlich Wealth Management, Inc, Victoria- - - - - -250 953-6814 Investment Planning Counsel - Royal Oak, Victoria- - - - - - - -250 744-3575 ZLC Financial - Kenneth McNaughton, Victoria - - - - - - - - - -250 727-3445

Financial Services Coast Capital Savings, Surrey- - - - - - - - - - - - - - - - - - - - - - -250 483-7000

FIRST ISLAND FINANCIAL SERVICES LTD. E xca va t i n g •• berryandvalecontracti Tru c k i n g • S i t e S er v i c i n g ng.ca 250.286.3505

FREE CONSULTATION & QUOTES

Fabric Shops GALA FABRICS LTD.

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 721-0012 www.northerntropic.ca - - - - - -Saanichton www.shopvictoria.ca/integritysales - -- ---------250 - 250 474-4829 544-2072

TOTAL PREPARE INC.

Energy Management & Conservation Const

2014 TORCH AWARD FINALIST WOOD  GAS  PELLET

Five Star Aggregate & Excavating Ltd., Campbell River- - - - -250 923-7553 Fred’s Trucking and Excavating, Nanaimo - - - - - - - - - - - - - -250 619-9842 L & E Excavating, Cedar- - - - - - - - - - - - - - - - - - - - - - - - - - -250 722-2624 Michell Excavating Ltd., Saanichton - - - - - - - - - - - - - - - - - -250 652-1640 R T Excavating Ltd., Parksville - - - - - - - - - - - - - - - - - - - - - -250 248-9565 Taylor Excavating, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1645 Wilson Bobcat Ltd., Sooke - - - - - - - - - - - - - - - - - - - - - - - - -250 642-3822

Aloyd Fitness Equipment Ltd., Victoria - - - - - - - - - - - - - - - -250 480-0225

City Green Solutions, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 381-9995

OPEN

EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca- - - - - - - - - -(See our ad on page 14 & 27)

Bin There Dump That, Duncan - - - - - - - - - - - - - - - - - - - - - 250 590-6336

Rhino Labour Temp Services, Victoria - - - - - - - - - - - - - - - - -250 381-0202 Trades Labour Corporation Victoria, Victoria - - - - - - - - - - - -250 386-0024

YOUR GAS, WOOD &FIREPLACE PELLET STOVE SHOWROOM SPECIALISTS

www.berryandvalecontracting.ca - - - -Campbell River 250 286-3505 (See our ad on this page)

Dave Bedard & Sons Contracting Ltd., Nanoose Bay - - - - - -250 248-1416 Don Mann Excavating Ltd., Victoria - - - - - - - - - - - - - - - - - -250 479-8283

Environmental & Ecological Services

Micro-Hydro•Solar PV Panels•Data Networks•EV Stations•Panel Upgrades www.optimuselectric.ca - - - - - - - - - - - - - - - - - 250 709-1477

PR Bridge Systems Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 475-3766 Property Stars Home Rescue Ltd., Victoria- - - - - - - - - - - - - -250 217-5973 Proway Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 598-8200 Tyler Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 882-2111 Willett Osborn Electric Ltd., Victoria - - - - - - - - - - - - - - - - - -250 598-1734

Excavating Contractors continued BERRY & VALE CONTRACTING LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

FISGARD CAPITAL CORPORATION

3378 Douglas St., Victoria - - - - - - - - - - - - - - - - 250 382-9255

Active Bobcat & Trucking Ltd., Victoria - - - - - - - - - - - - - - - -250 598-3222 www.fisgard.com Excavating • 590-1810 Site S er vicing Atlas Excavating Ltd., Victoria - - - - - - •- - - -Truck - - - - - - -ing - - - - -250 Garat Financial Group Ltd., Campbell River - - - - - - - - - - - - -250 287-2310 GICdirect.com Financial Services Ltd., Victoria- - - - - - - - - - -250 592-7707 Hinkkala & Associates Financial Services Inc, Nanaimo - - - -250 585-2088 Always clarify vague and confusing details Meritage Financial Group, Victoria - - - - - - - - - - - - - - - - - - -800 487-4028

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

FINANCIAL SERVICES — FURNITURE RETAIL Financial Services continuted National Money Mart Company, Victoria- - - - - - - - - - - - - - -250 595-5211 Sterling Financial Accounting Services, Victoria- - - - - - - - - -250 857-1857 The Wright Brothers Financial Services Inc., Victoria - - - - - -250 382-2366

Financing Company Capital, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 595-2346

Fire & Water Damage Restoration

Fire Alarm Systems 4 Seasons Fire Prevention Services Ltd., Victoria - - - - - - - - -250 381-6617 Caledonia Fire Protection Ltd., Nanaimo - - - - - - - - - - - - - - -250 244-6303 Western Canada Fire Protection Ltd., Nanaimo - - - - - - - - - -250 751-4929

Fire Extinguishers Crest Fire Extinguishers Ltd., Victoria - - - - - - - - - - - - - - - - -250 386-7222

Fire Protection Equipment & Supplies Columbia Fire & Safety, Victoria - - - - - - - - - - - - - - - - - - - - -250 386-6773 Western Canada Fire Protection Ltd., Victoria - - - - - - - - - - -250 727-3382

Fireplace Equipment-Retail

INSTALLER & OWNER

2015 TORCH AWARD WINNER-HOME IMPROVEMENT “Quality is Our Guarantee!”~ Charlie B. Sims------250 589-9942 www.cbsmasonry.com--------------(See our ads on page 23)

First Aid Instruction Wolf Creek Survival Tech Inc., Victoria - - - - - - - - - - - - - - - -250 474-6742

Belfor Restoration Services, Nanaimo - - - - - - - - - - - - - - - - -250 756-9333 On Side Restoration Services, Victoria - - - - - - - - - - - - - - - -250 479-7075 Propacific Restorations Ltd., Nanaimo- - - - - - - - - - - - - - - - -250 756-9966 Rainbow International Restoration & Cleaning, Nanaimo - - -250 323-3123 Rocky Cross Construction Ltd., Victoria - - - - - - - - - - - - - - - -250 391-4008 RS Restoration Services Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-0030 ServiceMaster of Victoria Disaster & Restoration Services, Victoria - 250 474-8883 Smartway Restoration Ltd., Victoria - - - - - - - - - - - - - - - - - -250 380-6393 The Whole Show Restorations Inc., Parksville - - - - - - - - - - -877 248-0444 Winmar Nanaimo, Nanaimo- - - - - - - - - - - - - - - - - - - - - - - -250 758-9899

RYAN WILSON

Fireplaces CBS MASONRY

 Fireplaces  Furnaces  Woodstoves

 Wood stove inspections  Sales, Service &

Installations

Fishing Tackle Dealers O’ Ki Tackle Manufacturing Ltd., Sidney - - - - - - - - - - - - - - -250 656-1459

Fitness Centers North Ridge Fitness Centre Ltd., Nanaimo - - - - - - - - - - - - - -250 751-0505 Studio 4 Athletics Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 382-3687 VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-3334 VI Fitness, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 754-2348 VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-9299 VI Fitness, Courtenay- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 338-9247 VI Fitness, Campbell River - - - - - - - - - - - - - - - - - - - - - - - - -250 286-1019 VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 595-3354 VI Fitness, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 756-2985 VI Fitness Centres, Saanichton - - - - - - - - - - - - - - - - - - - - - -250 652-5498 Valley Health and Fitness, Cobble Hill - - - - - - - - - - - - - - - -250 743-0511

Flight School Victoria Flying Club Inc., Sidney - - - - - - - - - - - - - - - - - - - - -250 656-4321

Floor Coverings & Installation MALTA FLOORING INSTALLATION SERVICES

Funeral Homes BOYD’S FUNERAL SERVICES LTD.

1-1040 9th Ave, Campbell River - - - - - - - - - - - 250-287-2240 www.campbellriverfunerals.com First Memorial Funeral Services, Nanaimo - - - - - - - - - - - - -250 754-8333 First Memorial Funeral Services, Saanich - - - - - - - - - - - - - -250 658-5244 First Memorial Funeral Services, Victoria - - - - - - - - - - - - - -250 384-5512 First Memorial Funeral Services, Duncan- - - - - - - - - - - - - - -250 748-2134 First Memorial Garden of Memories, Saanich - - - - - - - - - - -250 658-5244 H. W. Wallace Cremation & Burial Centre Inc., Duncan - - - -250 701-0001 Piercy’s Mt. Washington Funeral Home, Courtenay- - - - - - - -250 334-4464 Sutton’s Campbell River Funeral Home, Campbell River - - - -250 287-4812

Funeral Related Services Care Funeral Services, Victoria - - - - - - - - - - - - - - - - - - - - - -250 391-9696 Cedar Valley Memorial Gardens & Crematorium, Nanaimo - -250 722-2244

DR. ROBIN RICHARDSON, CPCA, CPC, PHD

INDEPENDENT FUNERAL PLANNER THE FAMILY COMPASS PLAN- - - - - - - - - - - - - - - - - 250 388-4274 First Memorial Funeral Services - Crematory, Saanich - - - - -250 658-5244

HATLEY MEMORIAL GARDENS & CREMATORIUM

2050 Sooke Road, Victoria- - - - - - - - - - - - - - - 250 478-1754 www.arbormemorial.com - - - - - - - - (See our ad on page 39)

Mission Hill Crematorium, Courtenay - - - - - - - - - - - - - - - - -250 334-4436 Sands Funeral Chapel - Victoria, Victoria- - - - - - - - - - - - - - -250 388-5151

Furnace & Boiler Cleaning

Carpets, Lino,Hardwood, Laminate, Vinyl Plank & Repair/Restretching/ Squeaky Floors and Floor Blown Sound Deadening Silencer 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

MASTERCRAFT FLOORING LTD.

2727 James St, Duncan- - - - - - - - - - - - - - - - - 250 748-9977 www.mastercraftflooring.ca

Mastercraft Flooring Ltd., Duncan- - - - - - - - - - - - - - - - - - - -250 748-9977 Pacific Coast Floor Coverings Inc., Victoria - - - - - - - - - - - - -250 474-0411

UNITED FLOORS H E A T I N G

778-977-3473 • info@ﬂametechheating.com www.FlameTechHeating.com

www.unitedfloors.ca - - - - - - - - - - - Visit a location near you

TDI HARDWOOD FLOORS

WILK STOVE LTD.

www.wilkstove.com - - - - - - - - - - - - - Victoria 250 382-5421

Fireplace/Gas-Installation & Repair

FOCAL POINT

F I R EP L AC E CO.

Your Fireplace & Chimney • Gas Fireplaces & Inserts Expert for over 30 Years! • Outdoor Fireplaces & Fire Pits • Wood Burning fireplaces, Stoves & Inserts • Chimney Builder & Repair 250-714-0363 • www.focalpointfireplace.ca focalpointfireplaceco@gmail.com

#1 FLAMETECH HEATING LTD.

www.flametechheating.com - - - - - - - - Victoria 778 977-3473 (See our ad on this page)

FOCAL POINT FIREPLACE COMPANY

Qualicum 250 752-0363- - - - - - - - - - - Nanaimo 250 714-0363 www.focalpointfireplace.ca - - - - - -(See our ad on this page)

GASLIGHT HEAT SERVICES

gaslightheat.ca- - - - - - - - - - - - - - - - - - Victoria 250 380-0407

IN-FLAME HEATING LTD.

2014 BBB TORCH AWARD FINALIST – INSTALLATION & REPAIR SEE OUR AD ON PAGE 16

www.inflameheating.ca - - - - - - - - - - - - -250 415-0747

2013,2014,2015 BBB TORCH AWARD FINALIST-Construction & Alteration 2845 Acacia Drive, Victoria - - - - - - - - - - - - - - - 250 361-1377

www.tdihardwoodfloors.com - - - - - - - - - - - - - --(See our ad on page 14)

Floor Laying, Refinishing & Resurfacing Image Hardwood Floors, Victoria - - - - - - - - - - - - - - - - - - - -250 704-8551 S & I Hardwood Floors Ltd, Victoria - - - - - - - - - - - - - - - - - -250 884-3906

TDI HARDWOOD FLOORS

2013,2014,2015 BBB TORCH AWARD FINALIST-Construction & Alteration 2845 Acacia Drive, Victoria - - - - - - - - - - - - - - - 250 361-1377

www.tdihardwoodfloors.com- - - - - - - - - - - - - - - (See our ad on page 14)

Floor Waxing, Polishing & Cleaning MURPHY WALL-BEDS ORCA BUILDING MAINTENANCE NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 18

www.murphybeds-victoria.com www.qualityplumbing-heating.ca -----250 250 744-2195 721-0012 www.northerntropic.ca www.orcabuildingmaintenance.ca - - - - - - - -- ----Nan 474-4829 751-6722

Floors-Industrial Island Floor Centre Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 475-3323

Food Manufacturers, Wholesalers, Dist. Islands West Manufacturers Ltd., Victoria - - - - - - - - - - - - - -250 727-0744 Natural Pastures Cheese Co., Courtenay - - - - - - - - - - - - - - -250 334-4422

Food Products-Organic Sustainable Produce Urban Delivery, Victoria- - - - - - - - - - - -250 383-7969

Foods-Freeze Dried Emergency & Water Storage Filtration TOTAL PREPARE INC.

www.totalprepare.ca----(See our ad on page 16)----778 265-5331

Funeral Directors BOYD’S FUNERAL SERVICES LTD.

1-1040 9th Ave, Campbell River - - - - - - - - - - - 250-287-2240 www.campbellriverfunerals.com

Chapel of Memories Funeral Directors, Port Alberni - - - - - - -250 723-3633 McCall Bros. Funeral Directors Ltd., Victoria - - - - - - - - - - - -250 385-4465 Sequoia Gardens Memorial Funeral & Cremation Services Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 658-6202

ISLAND FURNACE & FIREPLACE

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652

Call a BBB Accredited Business first!

PHILLIPS POWER VAC LTD.

www.phillipspowervac.ca-----(See our ad on this page)-----250-380-7090

Furnace Install/Repair #1 FLAMETECH HEATING LTD. New or Existing Wood & Gas Installations

Serving Greater Victoria – Available Evenings & Weekends www.flametechheating.com -- Victoria 778-977-3473

MURPHY WALL-BEDS WEST BAY MECHANICAL NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE BBB-5

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 www.westbaymechanical.com 478-8532 www.northerntropic.ca - - - - - - ---------- -- ---------250

Furnace Sales & Service ANDREW SCOTT PLUMBING & HEATING

vicplumber.com Victoria- - - - - - - - - - - - - - - - - 250 217-0178

COASTAL HEAT PUMPS & REFRIGERATION

Over 35 Years of Heat Pump Experience. www.coastalheatpumps.com - - - - - - - - - - -250 656-6868 (See our ad on page 15)

GASLIGHT HEAT SERVICES

gaslightheat.ca- - - - - - - - - - - - - - - - - - Victoria 250 380-0407

ISLAND FURNACE & FIREPLACE

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652

Furniture-Assembly ALL AROUND MOVING & INSTALLATION SERVICES Moving You in The Right Direction! www.allarounddelivery.ca - - - - - - - - - - - - - - - - 250 418-1669 (See our ad on page 23)

Furniture-Retail Coombs Junction Furniture, Coombs - - - - - - - - - - - - - - - - - -250 752-4205 Dodd’s Furniture and Mattress, Victoria- - - - - - - - - - - - - - - -250 388-6663 Gabriel Ross Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 384-2554

JOHN'S BEDROOM BARN & FOAM WAREHOUSE Have a Great Night's Sleep! www.johnsbedrooms.com

101-841 Cliffe Avenue, Courtenay...................250 897-1666 1707 Bowen Road, Nanaimo...........................250 741-1777

LA-Z-Boy Furniture Galleries, Victoria - - - - - - - - - - - - - - - - -250 382-5269 Luxe Home Interiors, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 386-7632

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

FURNITURE-RETAIL – GUTTERS & DOWNSPOUTS

Furniture-Retail continued M & N MATTRESS SHOP

Garden & Lawn - Sprinkler Systems

2014 BBB TORCH AWARD FINALIST-Lifestyle 1-291 East Island Hwy., Parksville - - - - - - - - - - 250-248-7133 www.parksvillemattress.com ----------(See our ad on page 23)

Merit Home Furniture, Campbell River - - - - - - - - - - - - - - - -250 286-0868 Merit Home Furniture Duncan, Duncan - - - - - - - - - - - - - - - -250 746-5527 Modern Country Interiors, Duncan - - - - - - - - - - - - - - - - - - -250 746-1988 One Stop Furniture Shop Inc., Sidney - - - - - - - - - - - - - - - - -250 655-7467 Sager’s Fine Furniture Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 386-3841 Sidney Buy & Sell, Sidney - - - - - - - - - - - - - - - - - - - - - - - - -778 351-2244 Uncle Albert’s Home Furnishings Ltd., Duncan - - - - - - - - - - -250 748-1732

Garage Doors & Openers DEPEND-A-DOR REPAIRS & INSTALLATION LTD Specializing in Commercial, Overhead/Sliding Doors & Security Gates, Security Control Equipment & Systems, Maintenance-Installation & Repairs Fax: 250-383-3665 Email: depend-a-dor@shaw.ca www.depend-a-dor.ca 13-831 Devonshire Rd, Victoria - - - - - - 250 383-4225

GARAGE DOOR DEPOT

RESIDENTIAL/COMMERCIAL - INSTALLATION, SERVICE & REPAIR

www.garagedoordepot.ca - - - - - - - - - Victoria 250 885-5455

HARBOUR DOOR – OVER 25 YEARS OF SERIOUS SERVICE

GARAGE DOORS•GATE SYSTEMS•REPLACEMENT DOOR SPECIALISTS www.harbourdoor.com, 210 Mary Street, Victoria - - - - - 250 383-1606

High Standards Overhead Door Ltd., Lantzville- - - - - - - - - - -250 228-3667 Island Overhead Door (1979) Ltd., Nanaimo - - - - - - - - - - - - -250 758-3032 Tedford Overhead Doors and Gates Ltd., Victoria - - - - - - - - -250 727-6811

Garden & Lawn-Equipment & Supplies Buy the Yard, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-7221

Integrity Sales & Distributors Fertilizer • Feed • Landscape Supplies Greenhouse Supplies • Seed • Plants Professional Tools • Organic Fertilizers Pond Pumps • Sea Soil Equipment 2180 Keating X Road • Saanichton

Ph: 250-544-2072 • Fax: 250-544-2172 www.shopvictoria.ca/integritysales Integrity Sales & Distributors, Saanichton - - 250 544-2072 www.shopvictoria.ca/integritysales (See our ad on BBB-7 & this page)

Garden & Lawn-Pond Dealers & Supplies Shibusa Pond & Landscape Services Ltd., Victoria - - - - - - - -250 480-7871

Taking the irritation out of irrigation

PROFESSIONAL INSTALL & SERVICE OF IRRIGATION SYSTEMS & LOW VOLTAGE LIGHTING

www.graemesirrigation.ca graemesirrigation@shaw.ca ---------------250 294-9787

HALLS EARTHSERVICE IRRIGATION

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 652-0112 www.hallsearthserviceirrigation.ca- - - - - - - - - - - - - - - Victoria

HYDROTEK IRRIGATION SYSTEMS LTD.

2014 BBB TORCH AWARD FINALIST – Installation & Repair Victoria’s Lawn & Garden Irrigation Professionals---778 432-2611 www.hydroteksprinklers.com--------------(See our ad on page 15)

ISLAND TRACTOR & SUPPLY LTD.

4650 Trans Canada Hwy., Duncan- - - - - - - - - - - 250 746-1755 3663 South Island Hwy, Courtenay - - - - - - - - - - 250 334-0801 www.islandtractors.com - - - - - - - www.northislandtractor.com

Victoria Garden Sprinkler Co., Saanichton - - - - - - - - - - - - - -250 652-0442

Gardeners A1 Scott’s Gardening & Landscaping, Victoria - - - - - - - - - - -250 883-5296

EMPIRE LANDSCAPING & GARDEN SERVICES Strata Maintenance Specialists - - - - - Victoria 250 532-1155 www.empiregardening.com

Capital City Garden Service, Victoria- - - - - - - - - - - - - - - - - -250 888-8930 Gardener For Hire, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 478-9237

Gas Appliance Repair & Maintenance NORTHERN STAR PLUMBING/GAS/SERVICE

www.northernstarplumbing.ca - - - - - - Victoria 250 883-4347 www.northernstarplumbing.ca - - - - - - - Sooke 250 642-4499 (See our ad on this page 26)

Gas Fitter

ANDREW SCOTT PLUMBING & HEATING SEE OUR AD ON TORCH AWARD PAGE 38

vic plumber.com--------------------250 217-0178

NORTHERN STAR PLUMBING/GAS/SERVICE

www.northernstarplumbing.ca - - - - - - Victoria 250 883-4347 www.northernstarplumbing.ca - - - - - - - Sooke 250 642-4499 (See our ad on page 26)

VORTECH PLUMBING & DRAINAGE

Honest, Professional & Certified Plumbing & Drainage Services www.vortechplumbinganddrainage.com - - - - - - 250 746-0706 (See our ad on page 26)

WADE ROBERTS PLUMBING

Quality Plumbing, Gas fitting & Backflow Prevention that goes above what you would expect and gets the job done first time! www.gotpipes.ca - - - - - - - - - - - - - - - - - - - - - - 250 883-7545 (See our ad on page 27)

Gas-Propane-Equipment & Supplies Viper Fuels Inc., Chemainus - - - - - - - - - - - - - - - - - - - - - - - -250 246-1838

Gates & Gate Systems HARBOUR DOOR – OVER 25 YEARS OF SERIOUS SERVICE

Complete Satisfaction

Glass Coating & Tinting Sun Shade Film Systems Ltd., Victoria - - - - - - - - - - - - - - - -250 383-0404

Glass-Auto, Plate, Window, Etc. A&D Glass Co. Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 383-7141 Allied Glass & Aluminum Products Ltd., Victoria - - - - - - - - -250 388-5108 Budget Glass Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 758-3374 Excalabor Glass & Aluminum, Saanichton - - - - - - - - - - - - - -250 652-3833 First Response Glass Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 383-9300 Our Glass Shop, Parksville - - - - - - - - - - - - - - - - - - - - - - - - -250 954-1234

Gold, Silver & Platinum Dealers Victoria Bullion Exchange, Victoria - - - - - - - - - - - - - - - - - - -888 300-8809

Golf Courses-Private Westin Bear Mountain Golf Resort & Spa, Victoria - - - - - - -250 391-7160

Government-City-Village & Township City of Nanaimo, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 754-4251

Granite CR Granite Works Inc., Campbell River - - - - - - - - - - - - - - - -250 850-0989 Mid Island Granite Inc., Nanaimo - - - - - - - - - - - - - - - - - - - -250 591-7795

Grocers-Retail Pepper’s Foods, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-6513 The Market Stores, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 381-6000

Grocery-Bulk Food Stores For Good Measure Premium Bulk Foods, Victoria - - - - - - - - -250 477-6811

Grocery Gas Bar/Service Station Village Garage, Qualicum Beach- - - - - - - - - - - - - - - - - - - - -250 752-9542

Gutter Cleaning ABBA Exteriors Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - -778 433-9275

ACME GUTTERWORKS

Gutters • Soffits • Fascia • Rain Barrels/Chains • Leaf Guard www.acmegutterworks.com- - - - - - - - - 250 885-7409 (See our ad on this page 19)

Emerson Exteriors, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-6067 Friendly Giant Window & Gutter Cleaning, Victoria - - - - - - -250 884-4596

HIGH DEFINITION ROOFING LTD.

2013 & 2014 BBB TORCH AWARD FINALIST-TRUSTWORTHINESS Roofing You Can Trust! - - - - - - - - - - - - - - - - - - 250-208-8866 www.roofingvictoria.ca-----(See our ad on page 29)

MJ HOME CARE SERVICES

www.mjwindowcleaning.ca- - - - - - - - - Victoria 250 508-6095

Gutters & Downspouts Commercial & Residential

•• 5” 5”Continuous Continuous Aluminum •• Fascia Fascia Gutter &&Metal Metal •• Leaf Leaf Guard •• Wooden Wooden Fascia Fascia •• Repairs Repairs & Maintenance Maintenance

GARAGE DOORS•GATE SYSTEMS•REPLACEMENT DOOR SPECIALISTS www.harbourdoor.com, 210 Mary Street, Victoria - - - - 250 383-1606

Gate Hardware & Supplies Fenceline Products Ltd., Parksville - - - - - - - - - - - - - - - - - - -250 248-3122

HARBOUR DOOR – OVER 25 YEARS OF SERIOUS SERVICE Call a BBB Accredited Business first!

General Merchandise-Retail Capital Iron, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-9703

GRAEME'S IRRIGATION

GARAGE DOORS•GATE SYSTEMS•REPLACEMENT DOOR SPECIALISTS www.harbourdoor.com, 210 Mary Street, Victoria - - - - 250 383-1606

Guaranteed or You Don't Pay!

FREE ESTIMATES

24 YEARS EXPERIENCE

THE "REAL" FLOOR MAINTENANCE SPECIALISTS DRY STRIPPING & WAXING (NO WATER - NO CHEMICALS) SATIN OR HIGH GLOSS FINISH • FLOOR GROUT CLEANING • COMMMERCIAL CEILING CLEANING • AWNING CLEANING • FLOOR MAINTENANCE • JANITORIAL SERVICES POST CONSTRUCTION CLEAN-UPS • BONDED & INSURED

Marcel Campeau (owner) Cel: 250-751-6722 • Email: orcabm@shaw.ca 240 Summit Drive, Nanaimo BC • www.orcabuildingmaintenance.ca A CEILING PRO (AUTHORIZED DEALER)

Fully Fully Insured Insured •• WCB WCB Licensed Licensed 55 Year Year Workmanship Workmanship Warranty Warranty on on Full Full Installations Installations

2014 2014Torch TorchAward Award Winner Winner Finalist YearsNominee in a Row! + 10 3Time PLUS 10X NOMINEE

Call us today for a FREE

Call us today for a FREE writtenestimate estimate written

250-475-1310 3578 Quadra Street, Victoria

3578 Quadra Street, Victoria

www.prolineroofing.com www.prolineroofing.com

MURPHY WALL-BEDS ACME GUTTERWORKS NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 19

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 885-7409 721-0012 www.northerntropic.ca - - - - - -Victoria www.acmegutterworks.com - -- ---------250 474-4829

BlueLine Gutters, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 893-8481 Gordon’s Gutters & Home Maintenance, Port Alberni - - - - - -250 723-4113 Irwin Industries 1988 Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-5154

PROLINE ROOFING & GUTTERS LTD.

www.prolineroofing.com - - - - - - - - - - - Victoria 250 475-1310 (See our ad on this page & TORCH AWARD Page 39)

VGI Gutters Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 727-3042

BBB Accredited Businesses stand behind their work

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

GUTTER LEAF GUARDS – HEATING CONTRACTORS \

Gutter Leaf Guards

Hearing Aids & Assistive Devices

MURPHY WALL-BEDS ACME GUTTERWORKS NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

www.murphybeds-victoria.com - -- ---------250 744-2195 www.qualityplumbing-heating.ca 250 885-7409 721-0012 www.northerntropic.ca www.acmegutterworks.com - - - - - -Victoria 474-4829

Handyman Services Cedarhill Handyman.com, Victoria - - - - - - - - - - - - - - - - - - -250 477-7676 The Home Handyman, Victoria - - - - - - - - - - - - - - - - - - - - - -250 532-8720

RENO MEN

www.reno-men.ca - - - - - - - - - - - - - - - Victoria 250 885-9487

Hardware-Retail Victoria Speciality Hardware & Plumbing Ltd., Victoria- - - - -250 598-2966

Hardwood Floor Contractors GREATER VICTORIA WOODFELLOW FLOORING SEE OUR AD ON THE BACK COVER

woodfellow.ca------------------- - - - - - - - - -250 884-9663 All-Pro Hardwood Installations, Victoria - - - - - - - - - - - - - - -250 812-8088 Excel Hardwood Floor Refinishing, Victoria - - - - - - - - - - - - -250 589-5555 Greater Victoria Woodfellow Flooring, Victoria - - - - - - - - - -250 884-9663

TDI HARDWOOD FLOORS

SEE OUR AD PAGE 14

www.tdihardwoodfloors.com-----------------Victoria 250 361-1377

Hazardous Material Control & Removal BCHAZMAT Management Ltd., Sidney - - - - - - - - - - - - - - - -250 656-3382

Health & Diet Food Products-Retail Shaklee Canada Inc., Burlington - - - - - - - - - - - - - - - - - - - - -800 263-9138

Health & Fitness Program Consultants Body Blueprint Fitness Education, Victoria- - - - - - - - - - - - - -250 744-5633

Health & Medical (General) Resonant Light Technology Inc., Courtenay - - - - - - - - - - - - -250 338-4949

Health & Wellness TRIANGLE HEALING PRODUCTS

770 Spruce Ave., Victoria- - - - - - - - - - - - - - - - - 250 370-1818 www.trianglehealingproducts.com - - Toll Free 1-888-370-1818

Womyn’s Path of Healing, Campbell River - - - - - - - - - - - - - -250 203-4195

Health Clubs INTERIOR & EXTERIOR

Mettes Painting & Decorating A Family Name Painting Victoria Since 1958

Does Everyone Mumble? Maybe it’s time to get your hearing checked . . .

Formerly known as Island Hearing, with 17 locations on Vancouver Island to serve your hearing healthcare needs. Call 1-800-563-4327 (HEAR) or visit connecthearing.ca for a clinic in your area. CONNECT HEARING

17 Locations on Vancouver Island to Serve You! www.connecthearing.ca- - - - - - - - - (See our ad on this page)

Connect Hearing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 413-2100 Connect Hearing Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 748-6232 Connect Hearing Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-5520 Connect Hearing Port Alberni - - - - - - - - - - - - - - - - - - - - - -250 724-0022 Connect Hearing Nanaimo North - - - - - - - - - - - - - - - - - - -250 390-1113 Connect Hearing Nanaimo South - - - - - - - - - - - - - - - - - - -250 754-9233 Connect Hearing Campbell River - - - - - - - - - - - - - - - - - - - -250 286-1146 Connect Hearing Powell River - - - - - - - - - - - - - - - - - - - - -604 485-3028 Connect Hearing West Shore, Colwood - - - - - - - - - - - - - - -250 474-4643 Connect Hearing Ladysmith - - - - - - - - - - - - - - - - - - - - - - -250 245-8140 Connect Hearing Courtenay - - - - - - - - - - - - - - - - - - - - - - - -250 338-7978 Connect Hearing Parksville - - - - - - - - - - - - - - - - - - - - - - - -250 248-8144 Connect Hearing Comox - - - - - - - - - - - - - - - - - - - - - - - - - -250 339-6040 Connect Hearing Qualicum Beach, - - - - - - - - - - - - - - - - - -250 752-2809 Connect Hearing Victoria, Fort St, Victoria - - - - - - - - - - - - -250 385-3103 Connect Hearing McKenzie, Victoria - - - - - - - - - - - - - - - - -250 477-3649 Connect Hearing Royal Oak, Victoria - - - - - - - - - - - - - - - - -250 953-9979 Connect Hearing Oak Bay, Victoria - - - - - - - - - - - - - - - - - - -250 598-2334 Connect Hearing, Head Office Victoria - - - - - - - - - - - - - - - -250 413-2100 Gordon Hearing Services, Comox - - - - - - - - - - - - - - - - - - - -250 941-8378 Island Beltone Hearing Care Centre, Victoria - - - - - - - - - - - -250 382-3323 NexGen Hearing, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 588-2955

Heat Pumps AIRESERV OF GREATER VICTORIA

www.aireserv.com - - - - - - - - - - - - - - - - - - - - 778 747-0317

COASTAL HEAT PUMPS & REFRIGERATION SEE OUR AD ON PAGE 15

www.coastalheatpumps.com - - - - - - - - -250 656-6868

Quality. Craftsmanship. Professionalism. Expertise.

GASLIGHT HEAT SERVICES

Color

WEST BAY MECHANICAL

creates a room.

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652

Precision Refrigeration Ltd., Victoria - - - - - - - - - - - - - - - - - -250 508-5665

RED BLUE HEATING & REFRIGERATION

Heat Pumps, HVAC & Refrigeration – Locally Owned & Operated www.redbluehvac.com ---------------------Victoria 250 516-1740

Heating & Air Conditioning #1 FLAMETECH HEATING LTD.

4 Seasons Heating & Cooling, Victoria - - - - - - - - - - - - - - - -250 652-0886 Accurate Air, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-1666

AIRESERV OF GREATER VICTORIA

www.aireserv.com - - - - - - - - - - - - - - - - - - - - 778 747-0317

DID YOU KNOW? For over 100 years, BBB has helped people make smarter buying decisions. BBB continues to evolve to meet the fast-changing needs of the marketplace.

4 5” Continous Gutter 4 Soffit 4 Downpipes 4 Fascia 4 Rain Harvesting

gaslightheat.ca- - - - - - - - - - - - - - - - - - Victoria 250 380-0407

www.flametechheating.com - - - - - - - - Victoria 778 977-3473 (See our ad on page 17)

Club Phoenix, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 920-0300 Steve Nash Fitness World, Victoria- - - - - - - - - - - - - - - - - - -250 475-6002

We Specialize in Renovations, New Construction & Repairs

ISLAND FURNACE & FIREPLACE

Plumbing • Heating • Refrigeration • Ventilation • Gas • Air Conditioning www.westbaymechanical.com 250 478-8532 (See our ad BBB-5)

250.544.8185 www.mettespainting.ca

Get Your Mind in the Gutter.

Axis Heating & Cooling, Courtenay - - - - - - - - - - - - - - - - - - -250 331-0888 Central Island Heating & Refrigeration, Nanaimo- - - - - - - - -250 756-4828 Coastal Energy Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 585-5393 WestIsle Mechanical Services 2004 Ltd., Duncan - - - - - - - -250 746-9600

Heating Contractors ANDREW SCOTT PLUMBING & HEATING

vicplumber.com Victoria- - - - - - - - - - - - - - - - - 250 217-0178

360 Comfort Systems, Duncan - - - - - - - - - - - - - - - - - - - - - -250 597-2653

% 10 GUTTER

Every home needs protecting. Leaves and other debris can clog gutters very easily and cause significant damage to a perimeter drain system or to the gutters themselves. Protect your home. Gutter Sentry is a gutter cover and hanger in one solution. It creates one of the strongest gutter systems on the market today.

OFF

SENTRY

WITH THIS AD

Call For A Free Estimate

250-885-7409

www.acmegutterworks.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

HEATING CONTRACTORS – HOME HEALTH SERVICES

Heating Contractors continued #1 FLAMETECH HEATING LTD.

New or Existing Wood & Gas Installations www.flametechheating.com - - - - - - - Victoria 778 977-3473 (See our ad on page 17)

Accutemp Refrigeration Air Conditioning & Heating Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-2665 Bennett Sheet Metal & Heating Ltd., Courtenay- - - - - - - - - -250 334-3621

COASTAL HEAT PUMPS & REFRIGERATION

Heating Contractors continued CURRENT HEATING & PLUMBING LTD.

Hot Water Heating, Plumbing & Gas • Residential & Commercial www.currentheatingplumbing.ca - - - - - - - - - - - 250-415-3977

Coastal Heating & Ventilation, Victoria - - - - - - - - - - - - - - - -250 361-6978 E&S Heating, Ladysmith - - - - - - - - - - - - - - - - - - - - - - - - - -250 924-0114 Exchangenergy Inc, Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 746-9850

GASLIGHT HEAT SERVICES

gaslightheat.ca- - - - - - - - - - - - - - - - - - Victoria 250 380-0407

Over 35 Years of HVAC Experience. www.coastalheatpumps.com- - - - - - - - 250 656-6868 (See our ad on page 15)

Heatmasters, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 391-0050 Hein Mechanical Services Inc., Nanaimo- - - - - - - - - - - - - - -250 729-8815

IN-FLAME HEATING

2014 BBB TORCH AWARD FINALIST-Installation & Repair Your Gas, Wood & Pellet Stove Specialists---250 415-0747 www.inflameheating.ca - - - - - - - - - (See our ad on page 16)

Island Energy Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 383-0022

Serving the Victoria Area since 1958 Vancouver Island’s Oldest Residential Tank Installer • • • • • • • • • •

Oil Tanks Licensed to Transport Hazardous (Tank) Waste Removal and Installation of Above Ground Tanks Underground Tank Abandoning & Removing Confined Space Certification Double Walled Tanks Available ROTH, TIDY & GRANBY Tanks Available Free Estimates / Underground Tank Locating Fully Insured for Pollution & Liability Environmental Consultant Available Upon Request • Soil Remediation

r for ward Winne CE 2013 Torch A LLEN ERVICE EXCE CUSTOMER S

2013 Torch Award Winner 2010 Torch Award Finalist 2011 Torch Award Nominee 2009 Torch Award Winner

250-385-8221

ISLAND FURNACE & FIREPLACE

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652

JV Gasworks, Sidney- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 655-6594 LD Plumbing & Heating, Ladysmith - - - - - - - - - - - - - - - - - - -250 245-8858 Lockhart Industries (Duncan) Ltd., Cobble Hill - - - - - - - - - - -250 748-1731 Matthews Heating, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 727-7246

MG REFRIGERATION HEATING & COOLING CORP Your Temperature is Safe With Us! RESIDENTIAL & COMMERCIAL www.mgrefrigeration.ca - - - - - - - - - - - Victoria 250 889-6827

Servicexcel, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 760-0898

Registered with WorkSafe BC

Victoria Ford Alliance Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 475-2255

Home Automation Wired Up Installs Inc, Victoria - - - - - - - - - - - - - - - - - - - - - -250 885-5555

Home Builders

Villamar Construction Ltd., Saanichton - - - - - - - - - - - - - - - -778 351-4088

YAGER CONSTRUCTION

CUSTOM HOMES, COMMERCIAL, RENOVATION/ADDITIONS www.yagerconstruction.ca - - - - - - - - -Victoria 250 883-7674 (See our ad on page 10)

Home Builders-Vacation & Carriage Homes TRAFALGAR HOMES

NEW HOME BUILDS, VACATION & CARRIAGE HOMES SEE OUR AD ON PAGE 13 & 20

www.trafalgarhomes.ca--------------------1-866-971-0239

Home Design & Planning Create Design and Construction, Victoria - - - - - - - - - - - - - -250 818-3228 Studio DB3, North Saanich- - - - - - - - - - - - - - - - - - - - - - - - -250 889-2584 Zebra Group, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 360-2144

Home Inspection Service A Buyer’s Choice Home Inspections - Nanaimo - - - - - - - - - -250 616-2942 Barnes & Company Home Inspection Services, Victoria - - - -250 881-1086 Bunah Home Inspections, Victoria- - - - - - - - - - - - - - - - - - - -778 432-2115 Fleetwood Building Inspections 2007 Ltd., Victoria- - - - - - - -250 382-6380 Home Inspections Plus!, Victoria - - - - - - - - - - - - - - - - - - - -250 360-6409

1967 Oak Bay Ave, Victoria - - - - - - - - - - - - - - 778 265-2050 Award-Winning Builder of Victoria’s Finest Homes www.AbstractDevelopments.com

CAPITAL CITY CONSTRUCTION SEE OUR AD ON THIS PAGE 10

Craig White Homebuilders, Victoria - - - - - - - - - - - - - - - - - -250 883-8111 Domingo and Co. Construction, Victoria - - - - - - - - - - - - - - -250 896-5525 En ViroTec General Contracting Ltd, Victoria - - - - - - - - - - - -250 213-3891 Falcon Heights Contracting Ltd., Victoria - - - - - - - - - - - - - - -250 818-6466 Harvest Homes Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - - -800 282-9354 Integrity Builders, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Kendall Builders Ltd, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 818-0611 Lida Homes Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 514-7702 M. Knight Construction Ltd., Victoria- - - - - - - - - - - - - - - - - -250 361-8550

www.buildbetterhomes.ca ---------------250 618-6880

Rayn Properties Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 661-0465

Your Dream. Your Style. Your Budget.

Home Health Services www.bayshore.ca - - - - - - - - - - - - - - Victoria 250 370-2253

CLASSIC LIFE CARE

www.classiclifecare.com - - - - - - - - - Victoria 250 412-0214

Comfort Keepers, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -778 265-5999

HAVEN HOME CARE LTD.,

www.capitalcityconstruction.ca - - - - - 250 744-3842

www.victoriatankservice.ca

Insight you can trust! Ask about our Thermal Imaging Services www.4insight.ca- - - - - - - - - - - - - - - - - - - - - - - 250 920-6322

Pillar to Post Professional Home Inspection - Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-4000

BAYSHORE HOME HEALTH

ABSTRACT DEVELOPMENTS

BUILD FOR LESS

NEW HOME BUILDS, VACATION & CARRIAGE HOMES SEE OUR AD ON PAGE 13 & 20

www.trafalgarhomes.ca--------------------1-866-971-0239

INSIGHT HOME INSPECTIONS INC.

Holding Companies

PHEASANT HILL HOMES LTD. Design and Build Custom Homes • Renovations • Serving Central Island

“Tanks A Lot Victoria!”

Home Builders continued TRAFALGAR HOMES

North Saanich - - - - - - - - - - - - - - - - - - - - - - - - 250 213-3684

HOME INSTEAD SENIOR CARE OF GREATER VICTORIA www.homeinstead.ca - - - - - - - - - - - - - Victoria 250 382-6565

ISLAND FOOTCARE MOBILITY

DVA Approved - - Nursing Foot Care at Your Home in Victoria www.islandfootcare.ca - - - - - - - - - - - - - - - - - - 250 886-2323

MaryCare Support Services Ltd., Victoria - - - - - - - - - - - - - -250 479-1861 Oak Bay Senior Care, Victoria- - - - - - - - - - - - - - - - - - - - - - -778 433-4784 Saint Elizabeth Health Care, Victoria- - - - - - - - - - - - - - - - - -250 385-0444 Sidney Senior Care, Sidney - - - - - - - - - - - - - - - - - - - - - - - -250 589-0010

SUREWORK SOLUTIONS LTD.

www.sureworksolutions.com---------- Victoria 250 361-2028

MURPHYHOME WALL-BEDS UNIQUE HEALTH CARE NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 21

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca -- ---------250 250 715-1094 721-0012 www.uniquehomecare.ca www.northerntropic.ca - - - - - - -Duncan 474-4829

NEW HOMES STARTING AS LOW AS $88,474 At Trafalgar Homes we offer affordable new home builds that won’t break your budget and can be completed to lockup in as little as 8 weeks.

Building your new home, vacation home or secondary dwelling is easy with Trafalgar Homes. Visit our website to choose from over 30+ home designs. We can customize any floor plan so it is right for you. With over 30 years of experience we build to code and industry standards.

HAVE A QUESTION? CALL 1-866-971-0239 OR VISIT US ONLINE www.trafalgarhomes.ca • sales@trafalgarhomes.ca BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

HOME HEALTH SERVICES — JANITOR SERVICE Home Health Services continued Verity Home Care, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 216-4181 We Care Home Health Services, Victoria- - - - - - - - - - - - - - -250 389-0202 Wendy’s Support Service, Victoria - - - - - - - - - - - - - - - - - - -250 216-6927

Home Improvements Handyman Connection Ltd., Victoria - - - - - - - - - - - - - - - - - -250 384-4969 K & C Charlton Construction Inc., Lake Cowichan- - - - - - - - -250 701-1860 Modern, Powell River - - - - - - - - - - - - - - - - - - - - - - - - - - - -866 934-2599 Your Maintenance Man Renovation & Maintenance Services, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 729-9444

Hot Tubs &Swim Spas-Sales & Service SKYVIEW SPAS & SOLARIUMS

1-6721 Butler Crescent (Off Keating X Road) Saan - 250 652-0888 www.hottubsvictoria.com/sale

Hotels Best Western Emerald Isle Motor Inn, Sidney - - - - - - - - - - -250 656-4441 Best Western Northgate Inn, Nanaimo - - - - - - - - - - - - - - - -250 390-2222

COMOX VALLEY INN & SUITES

1190 Cliffe Ave, Courtenay - - - - - - - - - - - - - - 250 334-4476 www.comoxvalleyinn.com

Delta Victoria Ocean Pointe Resort, Victoria - - - - - - - - - - - -250 360-2999

MURPHY WALL-BEDS INN ON LONG LAKE FOUR SEASONS SUNROOMS NORTHERN QUALITY PLUMBING TROPIC SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE BBB-8

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 758-1144 721-0012 www.innonlonglake.com www.northerntropic.ca - - - - - Nanaimo - - -- ---------250 474-4829

Victoria Marriott Inner Harbour, Victoria - - - - - - - - - - - - - - -250 480-3800

House & Building Movers NICKEL BROS.

Vancouver Island- - - - - - - - - - - - - - - - - - - - - - - 250 753-2268 www.nickelbros.com Toll Free 1 866 320-2268

House Cleaning Euro Can Building Services Ltd., Victoria - - - - - - - - - - - - - - -250 727-6533

BALANCE HOME CLEANING

www.balancehomecleaning.com - - - - Victoria 250 479-0055

Kyla Kleaning & Contracting Ltd., Victoria - - - - - - - - - - - - - -250 891-5952

Insurance Services

Investment Advisory Service

BROWN BROS. AGENCIES LTD.

Stephen Whipp, Certified Financial Planner, Victoria - - - - - -250 405-3550

Cumberbirch Insurance Agency Ltd., Victoria - - - - - - - - - - - -250 388-4221 EM Brooks & Associates Ltd, Victoria - - - - - - - - - - - - - - - - -250 388-3932

Integral Wealth Securities Limited, Nanaimo- - - - - - - - - - - -250 753-1124

Blanshard St. - - - - - - - - - - - - - - - - - - - - - - - - - 250-385-8771 (See our ad on this page 28)

HALSEY FINANCIAL GROUP LTD.

202-4450 Chatterton Way, Victoria - - - - - - - - - - 250 475-6700 www.halseyfinancial.com

Seafirst Insurance Brokers Ltd., Saanichton- - - - - - - - - - - - -250 652-5157 Thunderbird Insurance Brokers Ltd., Victoria - - - - - - - - - - - -250 385-9795

Insurance-Funeral Orange Insurance, Nanoose Bay - - - - - - - - - - - - - - - - - - - - -250 468-7780

Interior Decorators & Designers Design District Access, Victoria - - - - - - - - - - - - - - - - - - - - -250 590-8598

Internet Gaming Kano Applications Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 590-5266

Internet Marketing Services Mastermynde, Comox - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 339-9734 Metamend Search Marketing, Victoria - - - - - - - - - - - - - - - -250 381-6382 Quad Marketing Solutions Inc., Victoria - - - - - - - - - - - - - - -888 839-8397

Internet Services BuildingsGuide.com Online Inc., Victoria - - - - - - - - - 877 717-9177 ext 303 Salus Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 370-9963

Internet Shopping Services

info@merrymaidsvictoria.com www.merrymaidsvictoria.com

101-1842 Oak Bay Ave. Vic- - - - - - - - - - - - 778 402-7415 Molly Maid - Victoria, Victoria - - - - - - - - - - - - - - - - - - - - - -250 744-3427 Neat and Tidy Cleaning Services, Victoria - - - - - - - - - - - - - -778 440-6327

MOORE'S CLEANING & MAINTENANCE SERVICE SEE OUR AD ON THE TORCH AWARD WINNER PAGE 38

Comox Valley Area----------------------------250 941-8883 Wives Unlimited Cleaning Service, Victoria - - - - - - - - - - - - -250 383-3220

Human Resources Engaged HR, Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 385-7784

Immigration & Naturalization Consultants David Aujla Personal Law Corporation, Victoria - - - - - - - - - -250 383-3542 IMG Immigration Services, Nanaimo- - - - - - - - - - - - - - - - - -250 591-1686

In-home Care HOME INSTEAD SENIOR CARE OF GREATER VICTORIA www.homeinstead.ca - - - - - - - - - - - - - Victoria 250 382-6565

Serenity Home Care Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 590-8098 Water Down In-Home Bathing Services, Victoria - - - - - - - - -250 516-2351

Inspection Service WESTFIELD HOME INSPECTIONS SEE OUR AD ON PAGE 39_

westfieldinspections.com--------------------250 857-0836

Insulation Contractor-Spray Foam Spray Foam Solutions Inc., Sidney - - - - - - - - - - - - - - - - - - -250 888-7571

Insulation Contractor ALPINE INSULATION LTD & ISLAND SPRAY FOAM Insulation & Spray Foam Professionals – Residential & Commercial www.alpineinsulation.ca - - - - - - - - - Victoria 250 384-0985

Knights Insulation Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 483-7376

Insurance Aon Reed Stenhouse, Victoria - - - - - - - - - - - - - - - - - - - - - -250 388-7577 Hendry Swinton McKenzie Insurance Services Inc., Victoria -250 388-5555 Maxxam Insurance Services Inc., Victoria - - - - - - - - - - - - - -250 391-8809 Megson Fitzpatrick Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 595-5212

Investment Management Investment Securities FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

Irrigation Contractors HYDROTEK IRRIGATION SYSTEMS LTD.

2014 BBB TORCH AWARD FINALIST – Installation & Repair Victoria’s Lawn & Garden Irrigation Professionals---778 432-2611

Irrigation Maintenance & Repair HYDROTEK IRRIGATION SYSTEMS LTD.

2014 BBB TORCH AWARD FINALIST – Installation & Repair Victoria’s Lawn & Garden Irrigation Professionals---778 432-2611

Irrigation Systems & Equipment Aqua Irrigation Systems Inc., Brentwood Bay- - - - - - - - - - - -250 652-9293

HYDROTEK IRRIGATION SYSTEMS LTD.

2014 BBB TORCH AWARD FINALIST – Installation & Repair Victoria’s Lawn & Garden Irrigation Professionals---778 432-2611

The Island Sprinkler Doctor Ltd., Victoria- - - - - - - - - - - - - - -250 888-9045

Irrigation Systems-Install/Design Garden City Sprinklers Ltd., Victoria - - - - - - - - - - - - - - - - - -250 388-9864

ZENMED Raging Creations, Victoria- - - - - - - - - - - - - - - - - -250 800-2723

Internet Web Design

HYDROTEK IRRIGATION SYSTEMS LTD.

2014 BBB TORCH AWARD FINALIST – INSTALLATION & REPAIR SEE OUR AD ON PAGE 15

Caorda Web Solutions, Victoria - - - - - - - - - - - - - - - - - - - - -250 598-6772 devEdge Internet Marketing, Victoria - - - - - - - - - - - - - - - - -250 516-4327 Falcon Software Company Inc., Victoria - - - - - - - - - - - - - - -250 480-1311

Internet Web Hosting

www.hydroteksprinklers.com--------------778 432-2611

ISLAND SMART IRRIGATION SYSTEMS

Islandnet.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -855 813-6057 Pretecs Networks Inc., Victoria- - - - - - - - - - - - - - - - - - - - - -250 999-2199

Designed to Conserve & Protect Water – Quality Workmanship Guaranteed www.isisirrigation.ca - - - - - - - - - - - - Nanaimo 250 667-4424

Janitor Service

MERRY MAIDS OF VICTORIA

Spend more time with your family & less time cleaning

Locally owned and operated since 1993

Customized Eco-Friendly Janitorial Services

full featured web hosting from $2.49/month domain name registration web design & search engine optimization virtual private servers reliable customer service

• Commercial Bonded, Supervised & Insured • Industrial Nanaimo Victoria • Health Facilities 250-590-5970 250-740-7247 • Retail

Try your ﬁrst month on us Promo Code

BBBPROMO1M

B11-555 Ardersier Road, Victoria www.janitorialservicesvictoria.com

ISLAND HOSTING.COM

778-410-2454 115-785 STATION AVE. VICTORIA BC V9B 0E6 Islandnet.com, Victoria - - - - - - - - - - - - - - - - - - - -855 813-6057 (See our ad on this page)

Investigators

Above All Cleaning, Courtenay - - - - - - - - - - - - - - - - - - - - - -250 338-9714 Island Maid, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 350-0446

Master Care Janitorial & Facility Services, Victoria - - - - -250 590-5970 (See our ad on this page)

MJ HOME CARE SERVICES

www.mjwindowcleaning.ca- - - - - - - - - Victoria 250 508-6095

Glacier-View Investigative Services Inc., Courtenay - - - - - - -250 897-2172

UNIQUE

Home Health Care Approved Nursing and Support Services LIVE-IN AVAILABLE FOR ONLY $3900/MONTH • FLEXIBLE RATES • A DESIGNATED, CONSISTENT CARE PROVIDER • NO-UNIFORM POLICY & ADVERTISING FREE VEHICLES • REALISTIC CARE WITH FEW LIMITATIONS • 24 HOUR CLIENT/FAMILY COUNSELLING • HOURLY/OVERNIGHT/24 HOUR/LIVE-IN

250-715-1094 121 Station Street, Duncan www.uniquehomecare.ca / email: uniquehomehealthcare@telus.net Serving Since 2000: Ladysmith, Chemainus, Crofton, Lake Cowichan,

VAC Approved Provider

Duncan, Cowichan Bay, Cobble Hill, Shawnigan Lake & Mill Bay

Proudly Caring for Over 50 of our Local Veterans

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

JANITOR SERVICE – MASON CONTRACTORS

Janitor Service continued

Landscape Architects

MOORE'S CLEANING & MAINTENANCE SERVICE

2014/2015 TORCH AWARD WINNER

House & Office Cleaning • Yard Work Small Jobs Maintenance • Janitorial Serving the Comox Valley for over 14 Years! SEE OUR AD ON THE TORCH AWARD WINNER PAGE 38 Comox Valley Area-------------------250 941-8883 Pacific Coast Commercial Cleaning, Brentwood Bay - - - - - - -250 544-2125 Power Clean Building Maintenance, Saanichton - - - - - - - - -250 884-8938 Select Janitorial Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 360-0666 VForce Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 361-1800

Janitors Equipment & Supplies ACME Supplies Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 383-8822

Jewelers-Retail Barclay’s Fine Custom Jewellers Ltd., Victoria - - - - - - - - - - -250 592-1100 Huyen Jewellery, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - -250 746-6790 KPK Goldsmith Inc., Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 390-4151 Paul Mara Jewellers, Victoria - - - - - - - - - - - - - - - - - - - - - -250 475-1444 Shimmer Jewellery, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 380-1333 Van Isle Jewellers 1991 LTD, Victoria - - - - - - - - - - - - - - - - -250 418-1126

Jewelry Buyers CashForGoldCanada.com, Victoria - - - - - - - - - - - - - - - - - - -250 508-3938

Job Listing & Advisory Services Canadian Sitter Inc., Nanaimo - - - - - - - - - - - - - - - - - - - - - -866 221-7918

Junk Removal Eco Removal, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 900-0326

THE JUNK BOX RUBBISH REMOVAL

Prompt, Professional & Friendly Service at Low Cost Rates! www.junkbox.ca - - - - - - - - - - - - - - - - - - - - - - - 250-658-3944

Kennels Cozy Cats Cottage, Comox - - - - - - - - - - - - - - - - - - - - - - - - -250 339-6161

Kitchen Cabinet Refacing R&R Projectz, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-8205

THE KITCHEN TECHNICIAN

356 Bay Street, Victoria- - - - - - - - - - - - - - - - - 250 658-1313 www.thekitchentechnician.ca - - - - - Toll Free 1 877 517-8324

Kitchen Cabinets & Equipment -Household Classic Kitchens & Design, Parksville - - - - - - - - - - - - - - - - -250 951-0509 Concepts Kitchen & Design, Nanaimo- - - - - - - - - - - - - - - - -250 756-4001

GLENN MACNAB CUSTOM KITCHENS

Design & Installation • Quality Cabinets at Competitive Pricing gmckitchens@gmail.com - - - - - - - - - - - Victoria 250 881-0887 www.GMCkitchens.ca

THOMAS & BIRCH CABINETRY

KITCHENS - IN A WEEK SEE OUR AD ON PAGE 4

kitchens-inaweek.com--------------------250 381-5123 Urbana, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-2635 Van Isle Millwork & Kitchens Ltd., Courtenay - - - - - - - - - - -250 338-1012

Kitchen Cabinets - Refinishing, Refacing & Resurfacing Rhino Refinishing Services, Victoria - - - - - - - - - - - - - - - - - -250 888-7999

Kitchen Remodelling TLC CONTRACTING INC.

Landscape Contractors Acacia Landscape Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 595-0527 Acorn & Branch Enterprises, Victoria - - - - - - - - - - - - - - - - -250 818-4900 Bald Eagle Landscaping Ltd., Victoria - - - - - - - - - - - - - - - - -250 727-2262

BRENTWOOD GROUNDS MAINTENANCE LTD.

Specializing in Maintenance, Upgrading & Special Occasion Cleanups Highest Level of Customer Service - Residential & Commercial brentwoodgrounds@gmail.com Brentwood Bay 250 652-4879

Clyde Snobelen Landscaping Ltd., Brentwood Bay - - - - - - - -250 652-9984 Edgeway Enterprises Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 686-1765 Edibella Organic Landscapes Inc., Victoria- - - - - - - - - - - - - -250 382-3552

EMPIRE LANDSCAPING & GARDEN SERVICES Strata Maintenance Specialists - - - - - Victoria 250 532-1155 www.empiregardening.com

FROM THE GROUND UP CUSTOM LANDSCAPES www.ftguland.com - - - - - - - - - - - - - - - Victoria 250 216-9476

Fuller Landscapes, Nanaimo- - - - - - - - - - - - - - - - - - - - - - - -250 754-8286 Golden Appeal Landscaping Ltd., Victoria - - - - - - - - - - - - - -250 858-3024 Holland Avenue Nursery Ltd., Victoria - - - - - - - - - - - - - - - - -250 514-1642 Homescape Landscaping Ltd., Victoria - - - - - - - - - - - - - - - -250 884-7500

HYDROTEK IRRIGATION SYSTEMS LTD.

2014 BBB TORCH AWARD FINALIST – Installation & Repair Victoria’s Lawn & Garden Irrigation Professionals---778 432-2611 www.hydroteksprinklers.com--------------(See our ad on page 15) Island Horticultural Services, Victoria - - - - - - - - - - - - - - - - -250 858-5774 Nulawns, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-5296 Saanich Landscaping Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 479-6490 Van Isle Bricklok Surfacing & Landscaping Supplies Ltd., Victoria250 382-5012

VI OUTDOOR MAINTENANCE

Professional quality services for your home, yard, and business www.viom.ca - - - - - - - - - - - Nanaimo 250-739-9273 (YARD)

Victoria Landscaping 2012 Ltd., Victoria - - - - - - - - - - - - - - -250 479-1224

Landscape Contractors-Commercial Knott’s Landscaping Inc. Commercial & Residential Maintenance & Construction, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - -250 729-6362

Landscape Designers CMC Landscaping Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 480-1565 Integral Design Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 472-2985 Ladybug Garden Services & Greenhouse, Campbell River - - -250 830-7833 Rusnak Gallant Limited, Victoria - - - - - - - - - - - - - - - - - - - - -250 721-5646

Lawn Maintenance BRENTWOOD GROUNDS MAINTENANCE LTD.

Specializing in providing exactly what you need for garden maintenance for stratas and upscale residential properties. Prefer year round committed clients. brentwoodgrounds@gmail.com - - - - - - - - 250 652-4879

Master Lawn Maintenance Ltd., Qualicum Beach- - - - - - - - -250 752-4662 MowTime Lawn Maintenance, Victoria - - - - - - - - - - - - - - - -250 858-0588 Nutri-Lawn, Parksville - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 954-1140 Nutri-Lawn - Victoria, Shawnigan Lake - - - - - - - - - - - - - - - -250 478-5002 Weed Man Lawn Care, Victoria - - - - - - - - - - - - - - - - - - - - -250 652-6868

Lawn Mowers-Sharpen & Repair Ken’s Small Engine Repair, Errington- - - - - - - - - - - - - - - - - -250 248-5785

Lighting Consultants DDM ELECTRICAL DESIGN LTD.

Specializing in Energy Efficient Lighting Solutions www.DDMdesign.com-----------------------Victoria 250 893-8893

Lighting Fixtures-Repair & Maintenance

QUALITY RENOVATIONS & REPAIRS~Over 30 Years Experience Residential/Commercial/Government-----Victoria 250-592-1782 www.tlc-contracting.ca--------------------(See our ad on page 13)

TRIPLE R CONSTRUCTION INC.

www.victoriarenovations.ca- - - - - - - - - - - - - - - 250 634-1989 (See our ad on page 12)

Laboratories-Medical ImmunoPrecise Antibodies Ltd., Victoria - - - - - - - - - - - - - - -250 483-0308

Landfill Contraactors BERRY & VALE CONTRACTING LTD.

www.berryandvalecontracting.ca - - - -Campbell River 250 286-3505 (See our ad on page 16)

Land Clearing ADAMS TREE SERVICE

Duane Ensing Landscape Design, Victoria - - - - - - - - - - - - - -250 881-0706

YOUR ISLAND’S TREE REMOVAL PROFESSIONALS ~ FROM VICTORIA TO CAMPBELL RIVER------------250 516-8315 www.treevictoria.com ------------------ (See our ad on page 33)

COAST LIGHTING V.I. LTD. Lighting Services-Power Smart Upgrades www.coastlighting.ca

83 Burnside Road. W. Victoria-----------250 388-6688

Limousine Service L A Limousines, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 391-9000

Loans

Locks & Locksmiths continued North Island Lock Ltd., Port Hardy- - - - - - - - - - - - - - - - - - - -250 949-8850

PRICE’S LOCK & SAFE (2009) LTD.

www.priceslock.com - - - - - - - - 847 Fort St., Vic 250 384-5397

R. Gallazin & Son Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - -250 754-5671

Log Cabins, Homes & Buildings YAGER CONSTRUCTION

CUSTOM HOMES, COMMERCIAL, RENOVATION/ADDITIONS www.yagerconstruction.ca - - - - - - - - -Victoria 250 883-7674 (See our ad on page 10)

Lubricating Service-Automotive Great Canadian Oil Change, Nanaimo - - - - - - - - - - - - - - - - -250 729-3666 Great Canadian Oil Change, Parksville - - - - - - - - - - - - - - - -250 248-0585 Jiffy Lube, Port Alberni - - - - - - - - - - - - - - - - - - - - - - - - - - -250 723-4669 Jiffy Lube, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 737-1989

Lumber Treating WEST COAST PREFINISH LTD.

The Local Home of Factory Finishing, Pre-Staining & Prefinishing www.westcoastprefinish.ca------------------------ 250 544-8195

Lumber-Retail Sawmill Sales Direct, Ladysmith- - - - - - - - - - - - - - - - - - - - -250 245-2499

Machinery-Used HDD Broker Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 474-6022

Maids’ & Butlers’ Service Kyla Kleaning Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 891-5952

Manufacturers & Producers Inuktun Services Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 729-8080

Marine Contractors Island Marine Construction Services Ltd., Salt Spring Island 250 537-9710

Marine Electronic Equipment & Supplies Anchor Marine Electric Ltd., Victoria- - - - - - - - - - - - - - - - - -250 386-8375

Marine Equipment & Supplies Great Northern Supply Ltd., Victoria - - - - - - - - - - - - - - - - - -866 399-8275

Marine Sales & Service A&E Marine Ltd., Comox - - - - - - - - - - - - - - - - - - - - - - - - - -250 339-4422

DEAN’S MARINE LTD.

Professional Repairs & Storage for Boats in the Cowichan Valley www.deansmarine.ca -------------------------------------------250 748-0829 (See our ad on this page 8)

Marine Tops & Upholstery CLASS A INTERIORS LTD.

www.classainteriors.com - - - - Campbell River 250 287-2643

Martial Arts Seikido Martial Arts Federation of Canada Inc, Victoria - - - -604 531-0595

Mason Contractors CBS MASONRY SEE OUR AD ON PAGE 23

www.cbsmasonry.com - - - - - - - - - - - - - -250 589-9942

CBS Masonry, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 589-9942 CBS Stoneworks, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 380-8246

FOCAL POINT FIREPLACE COMPANY

Qualicum 250 752-0363- - - - - - - - - - - Nanaimo 250 714-0363 www.focalpointfireplace.ca - - - - - - - - - (See our ad page 17)

King John’s Masonry Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 478-7732 Rob Tournour Masonry Ltd., Victoria - - - - - - - - - - - - - - - - - -250 478-3364 Steve’s Masonry Service, Victoria- - - - - - - - - - - - - - - - - - - -250 744-1838 Westshore Stoneworks, Victoria- - - - - - - - - - - - - - - - - - - - -250 857-7442

Always clarify vague and confusing details

The Bay Street Broker, Victoria- - - - - - - - - - - - - - - - - - - - - -250 381-7296

Locks & Locksmiths ACME SAFE LTD. Bonded Locksmiths • Sales & Service www.acmesafe.ca

815 Fort St. Vic- - - - - - - - - - - - - - - - - - 250 383-6899

LAING’S LOCK & KEY SERVICE LTD.

DID YOU KNOW? BBB works with government and enforcement agencies to investigate unethical business practices.

The Key to Providing Peace of Mind - - - - - - - - 250 652-2923 www.laingslockandkey.com - - - - - - - - - - - -Saanich Peninsula

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

MATTRESSES — MOVERS Movers

Mattresses

Save Space With Our CABINET BEDS

Movers Almost 2 Easy Moving, Nanaimo - - - - - - - - - - - - - - - - - - - -250 756-1004 AMJ Campbell Van Lines, Victoria - - - - - - - - - - - - - - - - - - -250 474-2225

Local and Long Distance Moves IN ES S USTWORTH IN NE R FO R TR W D AR AW 2013 TO RC H 878 Viewﬁeld Road, Victoria 250-216-0276 (text friendly) “YOU WILL BE MOVED info@atobmoving.com BY OUR SERVICE” www.atobmoving.com

ALL WOOD Proudly Made in BC!

SERVICING ALL OF VANCOUVER ISLAND & LOWER MAINLAND

2015 TORCH

AWARD WINNER

291 E. Island Hwy., Parksville (Across from Thrifty Foods)

250-248-7133 www.parksvillemattress.com

Class A Interiors Ltd., Campbell River - - - - - - - - - - - - - - - - 250 287-2643 John’s Bedroom Barn & Foam Warehouse, Courtenay- - - - - -250 897-1666 John’s Bedroom Barn & Foam Warehouse, Nanaimo - - - - - -250 741-1777

M & N MATTRESS SHOP

www.parksvillemattress.com--(See our ad on this page)-250-248-7133 Resthouse Sleep Solutions Ltd., Duncan - - - - - - - - - - - - - - -250 597-7378

Medical Equipment & Supplies City Wide Scooter & Wheelchair Sales & Service Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-2978

Metaphysical Supplies & Service

A To B Moving - - - - - - - - - - - - - - - - - - Victoria 250 216-0276 (See our ad on this page & 37)

ALL AROUND MOVING & INSTALLATION SERVICES Moving You in The Right Direction! www.allarounddelivery.ca - - - - - - - - - - - - - - - - 250 418-1669 (See our ad on this page)

Mold & Mildew Removal & Remediation HOME SOULUTIONS REMEDIATION

www.homeSOULutions.ca Courtenay/Comox 250 334-8108

Monuments Mortimer’s Monumental Works Ltd., Victoria- - - - - - - - - - - -250 383-6421 West Coast Monuments Inc., Victoria - - - - - - - - - - - - - - - - -250 478-2099

Mortgage Broker

Toll Free:

1-888-910-1122

www.arrowsmithmoving.com

MOVING YOU in the RIGHT DIRECTION DIRECTION!

ARROWSMITH MOVING & STORAGE LTD. - - - - - Parksville 250 248-5021 (See our ad on this page) Barry’s Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - - -250 475-0022

We are Assembly Experts Specializing in COMPLETE Household Setup!

Millwork

Medallion Healthy Homes Ltd., Victoria - - - - - - - - - - - - - - -250 592-6999

Located Mid-Island • Member of Atlas Van Lines

RESIDENTIAL & COMMERCIAL

Triple Spiral Metaphysical Gifts, Victoria- - - - - - - - - - - - - - -250 380-7212 Bresco Bros. Construction Ltd., Victoria- - - - - - - - - - - - - - - -250 478-0415

· Parksville 250-248-5021 · Courtenay 250-338-9940 · Nanaimo 250-758-2427 · Port Alberni 250-723-1961

A. Breton Relocations, North Saanich - - - - - - - - - - - - - - - - -877 425-0088 ABE Moving & Hauling, Victoria - - - - - - - - - - - - - - - - - - - - -250 220-9334

BEKINS MOVING & STORAGE CANADA LTD.

www.bekins.ca - - - - - - - - - - - - - - - - Saanichton 250-544-2245

Clydesdale Moving & Hauling Ltd., Nanaimo - - - - - - - - - - - -250 739-0236 Consider it Done Moving, Victoria - - - - - - - - - - - - - - - - - - -250 386-7491 Courtenay Transfer Ltd., Courtenay - - - - - - - - - - - - - - - - - - -250 338-4912

We Deliver, Assemble & Setup...

DELANEY RELOCATION SERVICES

Television Packages, Appliances, Garage Door Openers, Gazebos, BBQs, RTA Furniture, Garden Sheds, Picture Hanging and More...

SEE OUR AD ON PAGE 24

250 339-1188----------------------Victoria 778 433-7125 www.delaneyrelocation.com----------Cell 250 338-3359

Your “One Stop Shop” for all your household needs! LICENSED & INSURED

Call a BBB Accredited Business first!

www.allarounddelivery.ca | 250-418-1669

2014 TORCH AWARD FINALIST & 2013 TORCH AWARD WINNER

Mortgage Designers at Mortgage Architects, Victoria - - - - -250 744-5557 Trinity Mortgage (1996) Corp., Victoria - - - - - - - - - - - - - - - -250 744-3291

Mortgages Auxilium Mortgage Corporation, Victoria- - - - - - - - - - - - - - -250 590-6520 Cooper Pacific Mortgage Investment Corp., Victoria - - - - - - -250 475-2669

FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

Providing Quality Bricklaying & Stone Masonry for Over 41 Years!

Invis - Beyer Mortgage Services, Victoria - - - - - - - - - - - - - -250 592-9711 Mortgage Depot, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 475-1166 Select Mortgage Corp., Victoria - - - - - - - - - - - - - - - - - - - - -250 483-1360

Motorcycles-Dealers KENCO MOTORCYCLE & SALVAGE Family Owned & Operated since 1979 www.kencomotorcycle.com

REPAIR

REBUILD

RESTORE

RENEW

2575 Sooke River Road, Sooke ----------- 250 642-3924 SG Power, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-8291 Steve Drane Harley Davidson, Victoria - - - - - - - - - - - - - - - -250 475-1345

Movers

MOVING, HAULING & DELIVERY

Leave the stress behind... let us move you!

HONEST • RELIABLE • STORAGE LOCAL & LONG DISTANCE FULLY INSURED • SENIOR DISCOUNTS 1-866-973-5734 | 250-220-9334 WWW.ABEMOVING.COM

★ Chimney Rebuilding/Repair ✰ ★ Flagstone, Pavers & Patios ✰

★ Historical, Heritage & Restoration ✰ ★ ✰ Natural Rock & Cultured Stone

“QUALITY IS OUR GUARANTEE!” AWARDED & ACCREDITED. TRUST THE BEST. 2015 Torch Award WINNER

2014 TORCH AWARD WINNER

CUSTOMER SERVICE EXCELLENCE Construction & Renovation • Trust • Performance • Integrity

Contact Charlie 250-589-9942 Ashley 250-813-2694

Call a BBB Accredited Business first!

www.cbsmasonry.com

Foreman and Project Co-ordinator

CBS Masonry is a proud Diamonds Are Forever Sponsor of the 2015 BBB Torch Awards

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

MOVERS - OILS LUBRICATING

Movers continued

Moving & Storage Company continued FOSTER’S MOVING & STORAGE

DONE RIGHT MOVING • Insured • $85/hr • Senior Discount

★★★★★ Service

250-418-1747

2014 BBB TORCH AWARD FINALIST-Movers TORCH AWARD WINNER 2009 & 2010–FINALIST 2011 & 2014 www.fostersmoving.com--------------------------250 418-0418 (See our ads on this page and page 9)

MOVECO MOVES MOVING & STORAGE

Full Residential Moving Services ~ Old Fashioned Service! www.movecomoves.com - - - - - - - - - - - - - - - - 250 388-4947

SWEENIE

DONE RIGHT MOVING

Call Us For Smooth Moves - - - - - - - - - - - - - - - 250 418-1747 www.donerightmoving.ca - - - - - - (See our ad on this page)

Foster’s Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - -250 418-0418 Greaves Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - -250 388-7808 Hendra Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - -250 477-6514 J & L Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - - - -250 388-9323 James Movers Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 857-1136 Malta Services, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-0278

MOVECO MOVES MOVING & STORAGE SEE OUR AD ON THIS PAGE

www.movecomoves.com - - - - - - - - - - - -250 388-4947 Moveco Moves Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 388-4947 Moving on Up Home Solutions, Victoria - - - - - - - - - - - - - - -250 881-3982 Nanaimo Minute Men, Nanaimo - - - - - - - - - - - - - - - - - - - -250 754-7557 On Line Moving and Delivery, Victoria- - - - - - - - - - - - - - - - -250 658-8680

PROVINCIAL MOVING & STORAGE LTD.

2015 BBB Torch Award Winner Govt. Office & Residential Moving • 2011 BBB Torch Award Winner www.provincialmoving.ca - - - - - - - - - Victoria 250 588-8898

Saanich Peninsula Movers Inc., Victoria - - - - - - - - - - - - - - -250 544-2242

STOCKERS SECURITY STORAGE & WAREHOUSE LTD. Agents for Premiere Van Lines - Agents for MacCosham Inc. www.premierevanlines.com 2205 Keating X Road, Victoria ------------ 250 544-1420 Swain Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - - -250 475-0123

SWEENIE MOVING LTD.

www.sweeniemoving.ca---(See our ad this page)--- 250 544-6462

Time Moving Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 389-1844 We Haul Cheap Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 881-1910 Williams Moving & Storage BC Ltd., Victoria- - - - - - - - - - - -250 727-3355

Moving & Storage Company A TO B MOVING

2013 & 2014 TORCH AWARD FINALISTS www.atobmoving.com----878 Viewfield Road, Victoria----250 216-0276

(See our ad on page 23& 37) Act Together Moving Services, Brentwood Bay - - - - - - - - - -778 351-3888

A TO B MOVING SEE OUR AD ON PAGE 23 & 37

Network Cabling Installation MCGINNIS ELECTRIC

Black Press Group Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 381-3484 Times Colonist - Victoria, Victoria - - - - - - - - - - - - - - - - - - - -250 380-5209

BIG or teenie... Just call SWEENIE!

Notaries Public

250-544-6462

Tiah M. Workman Notary Public, Nanaimo - - - - - - - - - - - - -250 756-7720

DAILY, WEEKLY OR MONTHLY TRAILER RENTALS www.sweeniemoving.ca

Office Furniture Equipment Dealers

SWEENIE MOVING LTD.

Agenda Office Interiors, Victoria- - - - - - - - - - - - - - - - - - - - -250 386-5121

Big or teenie- - - - - - - - - - - - - - - - - - - - - - just call SWEENIE! www.sweeniemoving.ca - - - - - - - - - - Victoria 250 544-6462 (See our ad on this page)

Moving Assistance-Packing, Unpacking, Organizing

Office Furniture & Equipment-Installation Prestige Office Services Ltd., Victoria - - - - - - - - - - - - - - - - -250 658-3724

Office Records-Stored Access Records & Media Management Ltd., Brentwood Bay 250 652-5131 Cube Global Storage Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 727-9811

A TO B MOVING

2013 & 2014 TORCH AWARD FINALISTS www.atobmoving.com----878 Viewfield Road, Victoria----250 216-0276 (See our ad on page 23 & 37

ABE MOVING & HAULING

Office Supplies Monk Office Supply Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 384-0565

Oil Tank Installation

www.abemoving.com-------(See our ads on page 23)------250-220-9334

Act Together Moving Services, Brentwood Bay - - - - - - - - - -778 351-3888

ALL AROUND MOVING & INSTALLATION SERVICES Moving You in The Right Direction! www.allarounddelivery.cat - - - - - - - - - - - - - - - 250 418-1669 (See our ad on page 23)

Changing Places - A Personalized Moving Service, Victoria- -250 721-4490 Downsizing Diva Victoria, Victoria - - - - - - - - - - - - - - - - - - -250 634-3207

FOSTER’S MOVING & STORAGE

2014 BBB TORCH AWARD FINALIST-Movers TORCH AWARD WINNER 2009 & 2010–FINALIST 2011 & 2014 www.fostersmoving.com--------------------------250 418-0418 (See our ads on this page and page 9)

MOVECO MOVES MOVING & STORAGE

Full Residential Moving Services ~ Old Fashioned Service! www.movecomoves.com - - - - - - - - - - - - - - - - 250 388-4947

PROVINCIAL MOVING & STORAGE LTD.

2013 BBB Torch Award Finalist for TRUSTWORTHINESS Govt. Office & Residential Moving • 2011 BBB Torch Award Winner

Time Moving Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 389-1844 We Haul Cheap Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 881-1910

Moving Yourself-Trailer Rentals/Packing Supplies SWEENIE MOVING LTD.

2015 TORCH AWARD WINNER HOME IMPROVEMENT “Quality is Our Guarantee!”~ Charlie B. Sims------250 589-9942 www.cbsmasonry.com--------------(See our ads on page 23)

Newspapers

LOCAL • LONG DISTANCE INTERNATIONAL

2014 TORCH AWARD FINALIST

Natural Stone or Stone Veneer Setting CBS MASONRY

SERVING VICTORIA & REGION SINCE 1985 Lighting Specialists•Computer/Phone/TV Cabling•Back-Up Power Supplies www.mcginniselectric.ca-------------------Victoria 250 652-2554 (See our ad on page 15)

MOVING & STORAGE SOLUTIONS

MOVING

www.donerightmoving.ca smoothmoves250@gmail.com

Musical Instruments-Dealers Larsen Music, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 389-1988

MURPHY PLUMBING WALL-BEDS NORTHERN QUALITY TROPIC FOURLTD. SEASONS SUNROOMS VICTORIA TANK SERVICE SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 20, 37 & 38

www.murphybeds-victoria.com www.qualityplumbing-heating.ca 250 744-2195 721-0012 www.northerntropic.ca - - - - - - - -- ---------250 www.victoriatankservice.ca 474-4829 385-8221

Capital City Tank Service, Victoria- - - - - - - - - - - - - - - - - - - -250 883-0147

Oils-Fuel AFD PETROLEUM LTD. – QUALITY FUEL DELIVERY Quality Fuels and Lubricants – Outstanding Service www.afdfuels.ca- - - - - - - - - - - - - - - - - - Victoria 250 478-5893

Enex Fuels Ltd. Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-3639

ISLAND PACIFIC OIL (1987) LTD.

Victoria 250 386-3533 - - - - - - - - - - - Ladysmith 250 245-9923 www.islandpacificoil.ca

Victoria Coal & Heating Ltd., Victoria - - - - - - - - - - - - - - - - -250 382-8247

MURPHY PLUMBING WALL-BEDS NORTHERN QUALITY TROPIC FOURLTD. SEASONS SUNROOMS VICTORIA TANK SERVICE SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 20 & 38

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 385-8221 721-0012 www.northerntropic.ca - - - - - - - -- ---------250 www.victoriatankservice.ca 474-4829

Oils-Lubricating

Big or teenie ... just call SWEENIE! www.sweeniemoving.ca - - - - - - - - - - Victoria 250 544-6462 (See our ad on this page)

BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

Enex Fuels Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-3639

Serving Victoria, Vancouver Island, BC & Alberta

www.atobmoving.com.. 878 Viewfield Rd.. 250 216-0276

MOVING & STORAGE

ABE MOVING & HAULING

www.abemoving.com - - - - - - - - - - - - - - - - - - - 250-220-9334 (See our ad on page 23)

ALL AROUND MOVING & INSTALLATION SERVICES Moving You in The Right Direction! www.allarounddelivery.ca - - - - - - - - - - - - - - - - 250 418-1669 (See our ad on page 23)

ARROWSMITH MOVING & STORAGE LTD.

(See our ad on page 23)- - - - - - - - - - -Parksville 250 248-5021

BEKINS MOVING & STORAGE CANADA LTD. www.bekins.ca - - - - - - - - - - - - - - - - - - - - - - - - Saanichton 250-544-2245 BC Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 727-2010 Duncan Moving & Storage 2006 Ltd., Duncan - - - - - - - - - - -250 746-5103 Changing Places - A Personalized Moving Service, Victoria- -250 721-4490 Downsizing Diva Victoria, Victoria - - - - - - - - - - - - - - - - - - -250 634-3207

Delaney Relocation Services will take care of EVERYTHING ~ From Downsizing, Sorting, Packing to Unpacking and set-up... BE ALL MOVED IN & SET-UP BY SUPPERTIME!

Want to Move for FREE??

Move to CASA Loma, CVSV, Nanaimo Seniors Village & your whole cost will be covered! Anne Delaney - Certified Senior Move Manager, Certified Professional Consultant on Aging VICTORIA: 778-433-7125 Off: 250-339-1188 Cell: 250 338-3359 www.delaneyrelocation.com

Working Together to Serve You Better!

RESIDENTIAL | LOCAL & LONG DISTANCE

Old Fashioned Service! · Well-Experienced in Moving Seniors & Sensitive Moving Situations · Assistance in Downsizing Home or Office · Complete Home Clean-Outs; Recycle, Donate or Dispose · We work with the leading Auction Companies & we maximize your assets/saleable Auction Items

Fully Insured – Family Owned & Operated Since 1995 FREE IN-HOUSE ESTIMATES

250-388-4947 | Toll Free 1-877-455-6683 www.movecomoves.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

OPTICIANS & EYEWEAR – PATIO COVERS Painting Contractors continued

Opticians & Eyewear

Our Customers Tell Us

VANCOUVER ISLAND’S PREMIER PAINTING COMPANY

Painting Contractors continued INDELIBLE PAINT WORKS

www.indeliblepaintworks.com - - - - - - - Victoria 250 885-4214

MCINTYRE PAINTING

VANCOUVER ISLAND’S PREMIERE PAINTING COMPANY www.mcintyrepainting.ca (See our ad this page) - - 250 213-5649

WE ARE THE BEST IN THE CITY!

Men In White Professional Painting, Sidney - - - - - - - - - - - -250 655-3821

METTES PAINTING & DECORATING LTD.

www.mettespainting.ca--(See our ad on page 19)---250 544-8185

EYE EXAMS % DIAMOND 50 off OPTICAL EYECARE All Frames AT GREAT RATES

CALL TOLL FREE

INCLUDING IN-STOCK DESIGNERS

1 - 8 5 5 - 2 3 2 - 2 2 07 FOR A LOCATION NEAR YOU

DIAMOND OPTICAL EYECARE VICTORIA: OAK BAY: DUNCAN: NANAIMO:

1320 Douglas Street 105-1964 Fort Street 159 Trunk Road 6581 Aulds Road

250.380.6919 250.590.2932 250.597.1011 250.585.2041

DIAMOND OPTICAL EYECARE www.diamondeyecare.ca Diamond Optical & Eyecare - - - - - - - - www.diamondeyecare.ca (See our ad on this page) Diamond Optical & Eyecare, Victoria- - - - - - - - - - - - - - - - - -250 380-6919 Diamond Optical & Eyecare, Oak Bay - - - - - - - - - - - - - - - - -250 590-2932 Diamond Optical & Eyecare, Duncan- - - - - - - - - - - - - - - - - -250 597-1011

FAIRFIELD EYECARE

1552 Fairfield Road - - - - - - - - - - - - - - Victoria 250 592-2099 www.fairfieldeyecare.ca

Orthopedic Appliances

SPECIALIZING IN RESIDENTIAL, COMMERCIAL & INDUSTRIAL PAINTING We Always Exceed Your Expectations! 250-213-5649 | www.mcintyrepainting.ca Amira’s Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 514-2544 APW Painting & Renovations, Victoria - - - - - - - - - - - - - - - -250 477-4009 Arrow Painting Co. Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 382-1949

BLUE SKIES PAINTING & RENOVATIONS SEE OUR AD ON THIS PAGE 26

Painting, Stucco, Weather Proofing & Renovations - 250 479-7747

Brad McDonnell Painting, Victoria - - - - - - - - - - - - - - - - - - -250 744-1474 Cantex Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1000

CHIC LIQUID VINYL EXTERIOR COATING SYSTEM SEE OUR AD ON THIS PAGE & 37

www.liquidvinylsystem.com - - - - - - - - 250 858-6308

CNL Painting Limited, Nanaimo - - - - - - - - - - - - - - - - - - - - -250 585-2041

Moloney Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - -250 360-6400 Paint Works, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 213-2309 Painting In and Around, Victoria - - - - - - - - - - - - - - - - - - - - -250 580-3368 PaintTek Painting & Renovations, Victoria - - - - - - - - - - - - - -250 884-1210 Permanent Coatings, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 888-0669 Precision Painting & Home Improvements, Victoria - - - - - - -250 857-0060 Premium Coatings Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 888-8990 Pride Painting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 816-1641 Ramsay Painting Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 474-3288 Riverside Painting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - -250 619-7317 Safeway Painting & Decorating, Victoria- - - - - - - - - - - - - - -250 472-6660 Sanalex Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 208-3657 Sharp Edge Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 388-3816 Tigon Painting and Renovations, Victoria- - - - - - - - - - - - - - -250 580-3960 Top Coat Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 385-0478 Top Quality Coatings, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 883-0404 Tytan Commercial & Residential Painting, Nanaimo - - - - - - -250 755-4010 Victorian Painters Ltd.,- - - - - - - - - - - - - - - - - - - - - - - - - - - -250 858-0829 White Knight Painting Ltd., Victoria - - - - - - - - - - - - - - - - - -250 472-8465

Parking Facilities Robbins Parking Service Ltd., Victoria - - - - - - - - - - - - - - - - -250 382-4411

Parks WildPlay Element Parks, Victoria - - - - - - - - - - - - - - - - - - - -855 595-2251

Party Supplies-Renting Gala-Van Party Rentals Ltd., Victoria- - - - - - - - - - - - - - - - - -250 383-5431 Pedersen’s Rentals & Sales, Victoria- - - - - - - - - - - - - - - - - -250 383-7783

Patio & Deck Builders

ECO ISLANDS PAINTING

M R Vinyl Deck Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 727-8338

Glover Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 480-7158 Greenz Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 882-9067 Great Dane Painting, Crofton - - - - - - - - - - - - - - - - - - - - - - -250 701-3090 Impressions Painting & Decorating, Victoria - - - - - - - - - - - -250 386-1331

PARADISE PATIO COVERS LTD.

Protecting Your Home...Protecting Our Environment www.ecoislands.ca - - - - - - - - - - - - - - - Victoria 250-589-8393

Patio Covers Covering Vancouver Island One Patio at a Time! www.paradisepatiocovers.com - - - - - - - - - - - - 250 933-6865

Hamilton Orthotic Services, Victoria - - - - - - - - - - - - - - - - - -250 598-8288

Outboard Motors-Repair Hi-Way Power & Marine, Parksville - - - - - - - - - - - - - - - - - -250 248-3621

Outplacement Consultants Alpha Sales, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 676-3808

Overhead Doors DEPEND-A-DOR REPAIRS & INSTALLATION LTD. www.depend-a-dor.ca - - - - - - - - - - - - - Victoria 250 383-4225

Overhead Garage Doors DEPEND-A-DOR REPAIRS & INSTALLATION LTD. www.depend-a-dor.ca - - - - - - - - - - - - - Victoria 250 383-4225

Packaging Materials Victoria Box & Paper Ltd., Saanichton - - - - - - - - - - - - - - - - -250 544-1227

BBB 2013/14 Award Winner

AWARD WINNING SERVICE YOU CAN TRUST

Proud Winner of the 2013 & 2014 BBB Torch Awards in Victoria – Ethical Decision Making

• CCTV - Video Camera Pipe Inspections • Rooter & Hydro Jet Cleaning Services • Trenchless Pipe Replacements • Complete Perimeter Drain Systems • Strata Assessments & Maintenance • Pipe Locating & Mapping Services Pipes Scoped, Cleaned or Replaced. • Sewer & Waterline Renewals We’re Your Complete Drainage Solution Company! • Drainage Pumps & Engineered Systems

250-590-1535

Testimonials, Specials & Information online - www.drainscope.net

Paint-Retail Pacific Paint & Wallpaper Inc., Victoria - - - - - - - - - - - - - - - -250 381-5254

Paint-Wholesale & Manufacturers Columbia Paints & Industrial Supplies, Victoria - - - - - - - - - -250 475-2295

Painting Contractors

NEVER PAINT YOUR EXTERIOR AGAIN! CHIC Advanced Coating System... • Weatherproof • Repairs Cracks • Low Carbon Footprint • Low Maintenance • Extremely Breathable

Victoria 250-858-6308 • Nanaimo 250-740-5225 www.coastalhomeimprovement.ca

Service is Our Business Satisfaction is Our Guarantee!

Residential & Commercial Roofing Experts • Re-roofing • Fiberglass • New Construction • Metal • Torch-on • TPO Membrane • Repairs • Skylights • Cedar • Waterproofing Fully Insured • 10 Year Written Guarantee • WCB Licensed

250-475-1310

2014 TORCH AWARD WINNER... ROOFING CATEGORY! 3 YEARS RUNNING

BBB Torch Award Finalist!

PLUS 10X BBB Torch Award Nominee!

• Professional Workmanship • Courteous Service • Competitive Pricing • Timely Installation

Call us today for a FREE written estimate. 3578 Quadra St. | www.prolineroofing.com | info@prolineroofing.com BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PATIO, PORCH & DECK ENCLOSURES – PLUMBING CONTRACTORS

Patio, Porch & Deck Enclosures COAST ALUMINUM

www.coastaluminum.ca - - - - - - - - - -Parksville 250 248-9844 Nanaimo 250-754-9840 - - - - - - - - - Courtenay 250 338-5211

Mid-Island Sundecks, Nanoose Bay - - - - - - - - - - - - - - - - - -250 468-1715

NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR AD ON PAGE 31

www.northerntropic.ca - - - - - - - - - - - - - - 250 474-4829

Paving Contractors

Pest Control Services continued Old Island Pest Control, Victoria - - - - - - - - - - - - - - - - - - - - -250 920-6267 Orkin Canada, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-1222 VI Pest Doctor, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 751-4393 Victoria Pest Detective, Victoria - - - - - - - - - - - - - - - - - - - - -250 383-7378

Pet Grooming Nirvana Pet Resort, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 380-7795

Pet Supplies & Foods-Retail Olivers Pet Supplies, Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 758-5125 Pets West Pets & Supplies Ltd., Victoria - - - - - - - - - - - - - - -250 744-1779

Pet Training-Dog

Alberni Paving & Contracting Ltd., Port Alberni - - - - - - - - - -250 723-7019 Bedrock Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 896-2375 Capital City Paving Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 652-3626 Duncan Paving Co., Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 748-2531 Five Star Paving Co. Ltd., Saanichton - - - - - - - - - - - - - - - - -250 544-4994 Haylock Bros. Paving Ltd., Qualicum Beach - - - - - - - - - - - - -250 248-8011 Island Asphalt Company, Saanichton- - - - - - - - - - - - - - - - - -250 652-9211 Madison Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-0332 O K Paving Co., Port Hardy - - - - - - - - - - - - - - - - - - - - - - - - -250 949-6711 Rooster Interlocking Brick, Victoria - - - - - - - - - - - - - - - - - - -250 889-6655 Seagull Paving Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 920-7892 Square One Paving Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 391-0270 Tayco Paving Co. - Campbell River, Campbell River- - - - - - - -250 287-7534 Tayco Paving Co. - Courtenay, Courtenay - - - - - - - - - - - - - - -250 338-7251

VANCOUVER ISLAND PAVING 1988 LTD SEE OUR AD ON THIS PAGE

www.vipaving.ca - - - - - - - - - - - - - - - - - -250 386-8210

Vancouver Island Paving 1988 Ltd., Brentwood Bay - - - - - - -250 386-8210 Vancouver Island Paving Ltd., Courtenay - - - - - - - - - - - - - - -250 338-9988 Victoria PermaSeal Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 388-4432

Cowichan Canine, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -778 455-1985 Go Dog Go! Dog Training, Black Creek - - - - - - - - - - - - - - - -250 792-3515 Tsarshadow Photography & Kennels, N Saanich- - - - - - - - - -255 655-1405 Wonderdogs Training Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 389-1876

Pest Control Services GARDEN CITY PEST CONTROL Protecting Your Family & Home, Health & Investment From Unwanted Invaders for Over 20 Years

NORTHERN STAR PLUMBING/GAS/SERVICE

SERVICE•REPAIR•INSTALLS PLUMBING • PROPANE • NATURAL GAS GAS APPLIANCES • HOT WATER TANKS GAS FURNACES VICTORIA

SOOKE

250-883-4347 250-642-4499 www.northernstarplumbing.ca Call 250 883-4347 for Emergencies

Pharmacies Mill Bay Pharmacy Ltd., Mill Bay - - - - - - - - - - - - - - - - - - - -250 743-9047

PHARMASAVE – SALT SPRING Live Well With Pharmasave www.pharmasave.ca Downtown - 104 Lower Ganges Rd., Slt Spr 250 537-5534 Uptown - 372 Lower Ganges Rd., Slt Spr 250 538-0323 Vital Health Pharmacy, Victoria- - - - - - - - - - - - - - - - - - - - - -778 433-6060

Photographic Equipment & Supplies-Retail Kerrisdale Cameras Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 475-2066

Physicians & Surgeons-Dermatology Cosmedica Laser Centre, Victoria - - - - - - - - - - - - - - - - - - - -250 598-3300

Pawnbrokers Nicol Street Pawnbrokers Ltd., Nanaimo - - - - - - - - - - - - - - -250 753-3355

Plumbing Contractors continued

Plumbing Contractors ANDREW SCOTT PLUMBING & HEATING SEE OUR AD ON TORCH AWARD PAGE 38

vicplumber.com-------------------- - - - - - - -250 217-0178

Certified Plumbers since 1995

PLUMBING - DRAINAGE- EXCAVATION Residential • Commercial Renos • Water Heaters • Pipe Cameras Drain Tile Installations Jetters • Rooters • Excavation

250-746-0706 DIRECT 24/7 www.vortechplumbing.com BRENT JANSEN PLUMBING & HEATING 2012 LTD. SEE OUR AD ON PAGE BBB-4

www.brentjansenplumbing.com ----------250 744-6066

Bridgeman Plumbing & Heating Ltd., Victoria- - - - - - - - - - - -250 727-1228 Callaway Plumbing & Drains Ltd., Victoria- - - - - - - - - - - - - -250 216-7159 Canpol Plumbing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 686-1710 City Service Plumbing & Heating, Victoria - - - - - - - - - - - - - -250 744-3900

COASTLINE ELECTRICAL & PLUMBING

www.gardencitypestcontrol.com ---Victoria 250 479-8788

Nanaimo and Central Vancouver Island- - - - - - - 250 729-8055 www.coastlinecontracting.ca

Blue Skies

PAINTING & RENOVATIONS CO. Your Residential Exterior Restoration Specialists ✔ Weather Proofing Specialist ✔ Repairs and Renovations incorporated into the job ✔ Guaranteed Quality and Friendly, Professional Customer Service! 2 01 3 & 2 01 4

TORCH AWARD

FINALIST Customer Service Excellence Call for your FREE ESTIMATE Today! 250-479-7747 blueskies1213@hotmail.com

That

Matters

✔ Specializing in Waterproof

Breathable Coatings for Stucco

Experience

Specializing in Professiona l Prep Work ✔ Han

d Scrub to fungus & mild kill growth of ew ✔ Tie-back & co ver plants ✔ Strip Paint to Bare Wood if Needed ✔ Replace Rott en Wood or S tucco ✔ Fill ALL Hol es & Cracks ✔ Moisture & Strength Test ing

Serving Greater Victoria for over 20 years! Licensed & Insured • WCB Coverage

We Do It Right, The First Time! Commercial & Residential

PREPARE • GRADE • PAVE Specializing in Custom Driveways, Parking Lots & Pathways NEW • RESURFACING • REPAIRS All Work Professionally Installed & Guaranteed! • Stone Retaining Walls • Interlocking Bricks • Excavating Services

2014 TORCH AWARD FINALIST

6798 Woodward Drive Brentwood Bay

250.386.8210

www.vipaving.ca

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PLUMBING CONTRACTORS – PROPERTY MANAGEMENT CONDOMINIUMS Porcelain Enamel Repair & Refinish

Printers

Plumbing Contractors continued CURRENT HEATING & PLUMBING LTD.

Bathtub Refinishing Services, Victoria- - - - - - - - - - - - - - - - -250 727-1423 The Bathtub Doctor, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 478-3900

DISTRICT PLUMBING & HEATING

Post Construction Clean-up ORCA BUILDING MAINTENANCE LTD.

Hot Water Heating, Plumbing & Gas • Residential & Commercial www.currentheatingplumbing.ca - - - - - - - - - - - 250-415-3977 Quality Workmanship, Professional Service- - - Victoria 250 896-9978 info@districtplumbing.ca

Drain Pro Plumbing, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 652-5588

DRAINSCOPE.NET-THE DRAINAGE SOLUTION COMPANY SEE OUR ADS ON PAGE 2, 7 & 25

www.drainscope.net----------------Victoria 250-590-1535 Edge Plumbing & Gas Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 883-4456 Gary Muir Plumbing Services Ltd., Victoria - - - - - - - - - - - - -250 477-5125 Gillis Plumbing Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - -250 889-3205

GOODSENSE PLUMBING, HEATING & DRAIN CLEANING 2014 BBB TORCH AWARD FINALIST-Plumbing & Drainage Contractors www.goodsenseplumbing.ca - - - - - - - - - - - - - - 250 213-8700

Henderson Plumbing and Gas, Brentwood Bay- - - - - - - - - - -250 893-6281 Homewise Plumbing and Drainage Services Ltd., Sooke - - - -250 642-7770 Impact Plumbing & Heating, Victoria- - - - - - - - - - - - - - - - - -778 350-3535 Jeniss Plumbing & Heating, Victoria - - - - - - - - - - - - - - - - - -250 881-4679 Kiwi Plumbing & Heating, Brentwood Bay - - - - - - - - - - - - - -250 886-9777 Menzies Plumbing & Heating Ltd., Victoria - - - - - - - - - - - - -250 472-0110 Miles Plumbing Services Ltd., Victoria - - - - - - - - - - - - - - - -250 361-4488 Minute Plumbers, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 744-7791 Norm’s Mobile Service Ltd., Nanaimo - - - - - - - - - - - - - - - - -250 753-3641

NORTHERN STAR PLUMBING/GAS/SERVICE

www.northernstarplumbing.ca - - - - - - Victoria 250 883-4347 www.northernstarplumbing.ca - - - - - - - Sooke 250 642-4499 (See our ad on page 26)

Phil Ballam Plumbing & Heating Co. Ltd., Victoria - - - - - - - -250 598-4581 Plumb-It Mechanical, Brentwood Bay - - - - - - - - - - - - - - - - -250 661-0395 Quality Plumbing & Heating Specialists Ltd., Victoria - - - - - -250 721-0012 Ready Rooter Plumbing, Victoria- - - - - - - - - - - - - - - - - - - - -250 920-8561

ROYAL ROOTER PLUMBING & DRAIN CLEANING SEE OUR AD ON PAGE 12

www.royalrooterplumbing.ca - - -Victoria 250 480-4806

Swift Plumbing & Water Heaters Inc., Victoria- - - - - - - - - - -250 920-7877 The Super Plumber, Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 715-1511 Veridis Plumbing and Heating Ltd., Mill Bay - - - - - - - - - - - -778 356-0557

VICTORIA DRAIN SERVICES LTD. SEE OUR AD ON PAGE 12

Denman Print Works Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 480-1530 Metropol Industries Inc., Victoria - - - - - - - - - - - - - - - - - - - -250 384-7653 Rolex Plastics & Printing Ltd., Victoria- - - - - - - - - - - - - - - - -250 478-5554

Professional Services (General) Vancouver Island Advanced Technology Centre, Victoria - - - -250 483-3214

240 Summit Drive, Nanaimo - - - - - - - - - - - - - - 250 751-6722 www.orcabuildingmaintenance.ca - - - - - See our ad on page18)

Property Management-Commercial BROWN BROS. AGENCIES LTD.

Poultry Farms

Blanshard St. 250-385-8771- - - - - - - (See our ad on page 28)

Firbank Farms, Saanichton - - - - - - - - - - - - - - - - - - - - - - - - -250 652-0016

NAI COMMERCIAL (VICTORIA) INC. VICTORIA

Prefinishing/Prestaining-Wood Base Products/ Concrete Fiberboard/Doors & Frames

www.naivictoria.ca (See our ad on page 28) - 250 381-2265

Property Management-Condominiums

WEST COAST PREFINISH LTD.

Hutton Condominium Services Ltd., Victoria - - - - - - - - - - - -250 598-5148

The Local Home of Factory Finishing, Pre-Staining & Prefinishing www.westcoastprefinish.ca - - - - - - - - - - - - - - - - - - - - - - - -250 544-8195

Pressure Washing MJ HOME CARE SERVICES

Before you buy, start with the BBB first!

www.mjwindowcleaning.ca- - - - - - - - - Victoria 250 508-6095

Earthservice

WASTE WATER PROCESSING INC.

• Preventative Maintenance • Repair Malfunctioning Fields • Improve Capacity & Performance of Existing Systems • New Installations • Complete Perimeter Drain Repair or Replacement • Complete Sewer Repair or Replacement • De-Rooting • Catch Basin Service & Water Main Repair & Replacement • Backhoe Service • Septic Tanks Professional Service at a Reasonable Cost — Your Satisfaction Our Aim (As Always)

www.earthservice.ca

Plumbing

Gas Fitting

Vancouver Island & the Gulf Islands

250-479-0195

Backflow Prevention

www.victoriadrains.com-----------------------250 818-1609

VORTECH PLUMBING & DRAINAGE

Honest, Professional & Certified Plumbing & Drainage Services www.vortechplumbinganddrainage.com - - - - - - 250 746-0706 (See our ad on page 26)

2015 Torch Award Finalist

WADE ROBERTS PLUMBING 2015 TORCH AWARD FINALIST

www.gotpipes.caSEE - - OUR - - -AD - - ON - - THIS - - - -PAGE - - - 250 883-7545

MURPHY WALL-BEDS WEST BAY MECHANICAL NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE BBB-5

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 www.westbaymechanical.com 478-8532 www.northerntropic.ca - - - - - - ---------- -- ---------250

Plumbing Drains & Sewer Cleaning EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca- - - - - - - - - -(See our ad on page 14 & 27)

GOODSENSE PLUMBING, HEATING & DRAIN CLEANING 2014 BBB TORCH AWARD FINALIST-Plumbing & Drainage Contractors www.goodsenseplumbing.ca - - - - - - - - - - - - - - 250 213-8700

Call 250-883-7545 Why Us? ✓ Professional technicians committed to world class service ✓ Proactive maintenance prevents emergencies in your home or business ✓ Realistic & honest plumbing & gas-fitting advice

Roto Rooter, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-8743 Roto Rooter Sewer & Drain Cleaning Service, Victoria - - - - -250 382-4900

✓ Value building options & ecological solutions

VICTORIA DRAIN SERVICES LTD.

✓ Integrity & quality workmanship builds confidence & trust

2014 BBB TORCH AWARD FINALIST-Plumbing & Drainage Contractors www.victoriadrains.com - - - - - - - - - - - - - - - - - 250 818-1609 (See our ad on page 12)

Plumbing Fixtures, Parts, Supplies-Retail Bartle & Gibson Co. Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 389-1073

Polishing Marble, Granite & Concrete CD SPECIALTY CLEANING & RESTORATION LTD. If we can’t Clean it, Nobody can! www.cdspecialty.ca--(See our ad on page 9) - - - - - - -250 472-7611

✓ Insured & bonded for your protection ✓ Connecting you with the best local businesses in Victoria ✓ FortisBC certified contractor

Visit us at gotpipes.ca today!

www.gotpipes.ca

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PROPERTY MANAGERS – ROOF DECKS

Property Managers

Real Estate-Commercial

Restaurants

BROWN BROS. AGENCIES LTD.

1125 Blanshard St. Victoria - - - - - - - - - - - - - - - 250-385-8771 (See our ad on this page)

Commercial (Victoria) Inc.

South Island Property Management Ltd, Victoria - - - - - - - - -250 595-6680

BROWN BROS. AGENCIES PEOPLE HELPING PEOPLE SINCE 1918

Providing You With Exceptional Property Management & Insurance Services 1125 Blanshard St 250-385-8771 4136 Wilkinson Rd 250-479-6111 (Insurance only)

Celebrating 50 Years as a BBB Accredited Business! www.brownbros.com

Full Service Commercial Real Estate Retail, Office & Warehouse Leasing & Sales Business & Asset Sales • Property Management Financial Consultation New Home Construction & Sales

250-381-2265 w w w. naiv ict oria. ca Equitex Realty Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 386-6071 Hansbraun Investments Ltd., Victoria - - - - - - - - - - - - - - - - -250 727-6333

NAI Commercial (Victoria) Inc., Victoria- - - - - - - - - 250 381-2265 www.naivictoria.ca - - - - - - - - - - - - - (See our ad on this page)

Real Estate-Agency Duttons & Co Real Estate Ltd., Victoria - - - - - - - - - - - - - - - -250 383-7100

Real Estate-Agents Real Estate- Appraisers

VI Outdoor Maintenance, Nanaimo - - - - - - - - - - - - - - - - - - 250-739-9273 South Island Property Management Ltd., Victoria- - - - - - - - -250 595-6680

Publishers-Book FriesenPress, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -888 378-6793 Poetry Institute of Canada, Victoria- - - - - - - - - - - - - - - - - - -250 519-0446

Public Speaking Instruction Confident Stages, Ladysmith - - - - - - - - - - - - - - - - - - - - - - -250 661-0994

Publishers-Periodical Nanaimo And Voyager Magazine, Nanaimo- - - - - - - - - - - - -250 741-8801

Pumps-Dealers BC AQUIFER SERVICES LTD. (SINCE 1974) Quality Water System Installations & Water Treatment Solutions

www.bcaquifer.ca -------------- Victoria 250 477-1665 5295 Trans Canada Hwy. ------- Duncan 250 748-4041

Pumps-Wholesale & Manufacturers Van Isle Water Services Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-7145

Radiators - Automotive GLEN LAKE AUTOMOTIVE CENTRE LTD.

1098 Goldstream Ave, Vic---(See our ad on page 6) 250 474-3535

Radio Stations & Broadcast Companies Jim Pattison Broadcast Group, Victoria - - - - - - - - - - - - - - - -250 475-0100 Rogers Broadcasting Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-0900

Radiotelephone Communications-Common Carrier Cercomm Electronics Ltd., Nanaimo - - - - - - - - - - - - - - - - - -250 758-2652

Railings K&S Railings Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 754-9003

SUPERIOR ISLAND VINYL DECK & RAIL

Quality Products & Expert Workmanship at a Fair Price! (See our ad on page 14)- - - - - - - - - - - - Victoria 250 818-8488

VICTORIA DECK LTD.

Installing Railcraft Aluminium Railing Systems Since 1976 www.victoriadeck.com--(See our ad on page 14)---250 478-0641

West Coast Railings, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 217-6214

Real Estate Brett Cairns: RE/MAX Ocean Pacific Realty, Comox - - - - - - -250 898-3348

NAI COMMERCIAL (VICTORIA)

SEE OUR AD ON THIS PAGE

Palmer Appraisals Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 388-9102 William S Jackson & Associates Ltd., Courtenay - - - - - - - - -250 338-7323

Real Estate -Developers Chard Development Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 590-9940 SookePoint Ocean Cottage Resort, Sooke - - - - - - - - - - - - - -250 642-0350

Real Estate Management AWM Alliance Real Estate Group, Victoria - - - - - - - - - - - - -250 388-9967 Complete Residential Property Management Ltd., Victoria - -250 370-7093 Firm Management Corporation, Saanichton - - - - - - - - - - - - -250 544-2300 Gibraltar Management Ltd., Victoria - - - - - - - - - - - - - - - - - -250 380-3815

NAI COMMERCIAL (VICTORIA) INC. VICTORIA www.naivictoria.ca (See our ad on this page) - - - - 250 381-2265

Proline Management Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 475-6440 Tillyard Management Inc., Victoria - - - - - - - - - - - - - - - - - - -250 953-2396

Real Estate -Services Victoria Real Estate Board, Victoria - - - - - - - - - - - - - - - - - -250 385-7766

Recreational Vehicles-Dealers Access Kerrect RV Service Ltd., Coombs - - - - - - - - - - - - - - -250 248-9444 Big Boys Toys Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - - - -250 468-1500 Hub City RV Ltd., Lantzville - - - - - - - - - - - - - - - - - - - - - - - -250 933-0700 Triangle RV Centre Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - -250 656-1122

WEST COAST MOTOR SPORT LTD. R.V SALES, PARTS & SERVICE TOLL FREE: (800) 588-4788 We Service All Makes & Models In Business Since 1990 www.westcoastmotorsport.ca 7447 Industrial Rd, Lantzville (Nanaimo Area) - -250 390-3357

Recycling Centers Schnitzer Steel Canada Ltd., Victoria - - - - - - - - - - - - - - - - -250 381-5865

Referral-Contractor Easy Job Quote, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 590-8182 HomeProHire.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - -778 747-0377

Refrigerators & Freezers-Wholesale/Manufacturers FREEZE RIGHT MARINE LTD.

Refrigeration/Ship Repair/Aluminum & Steel Fabrication/ Portable Welding/Mechanical/Machining/HYAB/Crane Services www.freezerightmarine.com - - - - - - - - - - - - - - 250 886-8880

Resorts Island West Resort, Ucluelet - - - - - - - - - - - - - - - - - - - - - - -250 726-7515 Madrona Beach Resort, Parksville- - - - - - - - - - - - - - - - - - - -250 248-5503

www.naivictoria.ca - - - - - - - - - - - - - - 250 381-2265 Pemberton Holmes Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 384-8124 Royal LePage in the Comox Valley, Courtenay - - - - - - - - - - -250 334-3124

Look for the Signs of a BBB Accredited Business

Resume Service

Commercial Real Estate Services, Worldwide.

Inez Louden, FRI - Sutton Group West Coast Realty, Victoria 250 812-7710

Property Maintenance

Craig Street Brewing Co., Duncan- - - - - - - - - - - - - - - - - - - -250 746-5622 Goodview Family Restaurant, Victoria - - - - - - - - - - - - - - - - -250 474-0822 James Bay Inn, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-7151

BBB Setting the Standards for Ethics and Integrity

resume HUT In an increasingly competitive job market, it’s never been more important to stand out from the crowd. From entry level resumes and career advice, to interview preparation and high-end resumes for professionals, executives and managers, The Resume Hut can help you effectively position yourself for the job you want. Come in for a FREE 30 minute consultation and take the first step to a better career. 743 View Street (beside the parkade)

250-383-3983 resume-hut.com Recipient of Multiple Torch Awards and Nominations for Business Ethics and Outstanding Service

The Resume Hut®, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 383-3983 www.resume-hut.com - - - - - - - - - - - - - - - - - - - (See our ad on this page)

Retirement & Life Care Com/Homes Berwick Retirement Communities, Victoria - - - - - - - - - - - - -250 385-1505 Nanaimo Seniors Village, Nanaimo- - - - - - - - - - - - - - - - - - -250 760-2325 The Renaissance Retirement Residence, Victoria - - - - - - - -: 250 386-1188

Road Service-Automotive ALL-WAYS TOWING (FORMERLY KUSTOM TOWING)

www.kustomtowing.ca - -250 381-0110 (See our ad on page 32)

TOTEM TOWING

www.totemtowing.com - - - - - - - - - - - - - - - - - - 250 475-3211 (See our ad on page 32)

Rollshades WIZARD SCREENS & MORE

493-B Burnside Road East, Victoria- - - - - - - - - - 250-384-8931 www.wizardvictoria.com www.wizardscreens.com (See our ad on page 7 & 31)

Roof Cleaning Moss & Stain Removal HIGH DEFINITION ROOFING LTD.

2013 & 2014 BBB TORCH AWARD FINALIST- TRUSTWORTHINESS Roofing You Can Trust! - - - - - - - - - - - - - - - - - - 250-208-8866 www.roofingvictoria.ca------(See our ad on page 29)

MJ HOME CARE SERVICES

www.mjwindowcleaning.ca- - - - - - - - - Victoria 250 508-6095

THE GREAT CANADIAN ROOF DOCTOR

YES, Your Roof Can Be Cleaned! Get Your Roof RENEWED!

www.cdnroofdr.com---(See our ads on page 3 & 30)-----250 858-0103 GMO Construction Services, Victoria- - - - - - - - - - - - - - - - - -250 589-4998 Thomson Roof Treatment, Victoria - - - - - - - - - - - - - - - - - - -250 385-3124

Roof Decks Distinctive Deck & Rail Ltd., Nanaimo- - - - - - - - - - - - - - - - -250 756-1147

DID YOU KNOW? 88% of consumers trust online reviews as much as personal recommendations (BrightLocal 2014). Share you experiences with us at bbb.org/reviews.

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

ROOFING CONTRACTORS Roofing Contractors continued

Roofing Contractors continued

Roofing Contractors Award Winning Service You Can Trust

Above Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 507-5050 Admirals Roofing, Saanichton - - - - - - - - - - - - - - - - - - - - - -250 652-1818

AERIAL ROOFING

“Honest About Roofing” www.aerial-roofing.ca - - - - - - - - - - - - - - Victoria 250 474-1519

Alpha Roofing & Sheet Metal Inc., Saanichton - - - - - - - - - -250 544-0169 Arrowsmith Roofing Ltd., Nanaimo - - - - - - - - - - - - - - - - - - -250 729-1949

ATC HOME SOLUTIONS INC.

2014 BBB TORCH AWARD FINALIST We Are Your Complete Home Solutions Experts 250 714-9566 www.atchomesolutions.com--------(See our ad on page 10)

YOUR NEW & RE-ROOFING SPECIALISTS FOR OVER 35 YEARS FULLY INSURED - WORKSAFE BC FREE NO OBLIGATION ESTIMATES

250.652.1818

9-6782 VEYANESS RD., SAANICHTON www.admiralsroofing.com

MURPHY WALL-BEDS ACME GUTTERWORKS NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 19

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 885-7409 721-0012 www.acmegutterworks.com www.northerntropic.ca - - - - - -Victoria - -- ---------250 474-4829

FREE ESTIMATES OVER 25 YEARS IN BUSINESS

Bushell Exteriors, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1245 Canadian Roof Doctor, Sooke - - - - - - - - - - - - - - - - - - - - - - -250 858-0103 Cape Roofing, Courtenay - - - - - - - - - - - - - - - - - - - - - - - - - -250 334-1858 Carson Roofing Ltd., Port McNeill- - - - - - - - - - - - - - - - - - - -250 230-7663 Climax Roofing Inc., Parksville - - - - - - - - - - - - - - - - - - - - - -250 954-0023

CONCORD ROOFING SEE OUR AD ON PAGE 30

2130 Godfrey Road, Nanaimo-- - - - - - - - 250 754-4568

Custom Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 882-8357

ERICKSON ROOFING www.ericksonroofing.com 4201 Jinglepot Rd, Nanaimo - - - - - - - - 250 758-5440 Flatout Roofing Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 418-5818 Four 12 Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 216-7923 Golden Rule Roofing, Duncan - - - - - - - - - - - - - - - - - - - - - - -250 597-7853 Grist Slate & Tile Roofing Inc., Victoria - - - - - - - - - - - - - - - -250 727-3611

HIGH DEFINITION ROOFING LTD.

www.roofingvictoria.ca--(See our ad on this page)250-208-8866

INFINITY ROOFING SEE OUR AD ON THE INSIDE FRONT COVER & PAGE 29

www.infinityroofing.ca ----------------------------- 250 661-3722

IRONWOOD SHAKE & TILE LTD.

250 474-1519 www.aerialroofing.ca

JAKE’S ROOFING LTD.

Serving the Parksville / Qualicum Beach Area for over 20 years RESIDENTIAL & COMMERCIAL New and Re Roofing Specialists - - - - - - -info@jakesroofingltd.com

www.jakesroofingltd.com - - - - - - - - - - - - 250 248-8014

Javen Simon Roofing Ltd., Port Alberni - - - - - - - - - - - - - - - -250 735-1188 Ken Poskitt Roofing, Saanichton - - - - - - - - - - - - - - - - - - - - -250 360-0078 M&M Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 686-6169 MacKenzie Roofing, Courtenay- - - - - - - - - - - - - - - - - - - - - -250 871-4495 Milne Roofing, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 756-9197 Mountain View Roofing, Victoria - - - - - - - - - - - - - - - - - - - -250 891-4300 Nelson Roofing & Sheet Metal Ltd., Cumberland - - - - - - - -250 336-8088 Nortek Exteriors Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 884-8335 Norton Roofing Systems Ltd., Victoria- - - - - - - - - - - - - - - - -778 265-8337

OCEANSIDE ROOFING LTD.

2015 BBB TORCH AWARD WINNER Winner of the 2011 & 2012 BBB Torch Award---250 951-0601 www.oceansideroofing.com

Parker Johnston Industries Ltd., Saanichton - - - - - - - - - - - -250 382-9181 Phil Smith Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 383-9428 Premier Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 590-8669 Procision Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 532-5780

PROLINE ROOFING & GUTTERS LTD. SEE OUR AD ON PAGE 18,25 & 39

www.prolineroofing.com - - - - - Victoria 250 475-1310

R & D Roofing & Siding Ltd., Victoria - - - - - - - - - - - - - - - - -250 885-1409 Rees Roofing, Sooke - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 686-1179

SAM THE ROOFER SEE OUR AD ON PAGE 31

www.samtheroofer.ca ---------------------250 656-1128

Shoreline Roofing, Sooke- - - - - - - - - - - - - - - - - - - - - - - - - -250 413-7967 Sierra Roofing Inc., Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 748-6029 Soare Contracting Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 474-7325 Square Deal Roofing Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-1452 Sunshine Roofing, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 753-6220

VANCOUVER ISLAND’S PREMIER METAL ROOFING SPECIALISTS www.ironwood shakeandtile.com-----------Courtney 250 334-1717 Nanaimo 250 716-5871-----------------------Victoria 250 380-4853 (See our ad on this page)-------------------Toll Free 1 877 334-1717

BBB Setting the Standards for Ethics and Integrity

IRONWOOD

SHAKE & TILE LTD.

VANCOUVER ISLAND’S PREMIER METAL ROOFING SPECIALISTS Lifetime Warranty - Fully Transferrable Courtenay 250-334-1717 Toll Free 1 877-334-1717

ROOFING

Nanaimo 250-716-5871 Victoria 250-380-4853

www.ironwoodshakeandtile.com www.vancouverislandsbestroof.com

• New Construction • Gutter Cleaning / New Gutters • Commercial /Residential • Roof Inspections • Vinyl Decks & Custom • Roof Repairs/Skylights/ Railings Roof Penetrations • 10 Year Workmanship • Eco Friendly Moss Removal Guarantee • Torch-on / TPO RCABC RED SEAL & JOURNEYMEN ROOFERS

Free Estimates | Fully Insured | $5m Liability | WCB covered Victoria 250-208-8866 roofingvictoria.ca

Duncan 250-732-1366 roofingduncan.com

• Fiberglass Laminates • Torch-on Membranes • Cedar & Composites • Metal & Custom Flashings • Tile & Composites • TPO & EPDM Membranes • Rubber Shakes & Tiles • Leak Repair

✓ Family Owned & Operated ✓ Certified “Shingle Master Company” ✓ Fully Insured ✓ WCB Approved ✓ Minimum 10 Year - Lifetime Warranties ✓ Payment Plans

RESIDENTIAL & COMMERCIAL

FREE ESTIMATES

250-661-3722

Showroom & Office: 320-2950 Douglas Street, Victoria ACCREDITED BUSINESS

Outside Victoria Toll Free 1-877-255-9821

www.infinityroofing.ca • ericisinfinity@hotmail.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

ROOFING CONTRACTORS – SENIOR HOME CARE

Roofing Contractors continued

Roofing Service Consultants

THE GREAT CANADIAN ROOF DOCTOR SEE OUR ADS ON PAGE 3 & 30

www.cdnroofdr.com - - - - - - - - - - - - - - - - - - - - - -250 858-0103

Screens-Door & Window

INFINITY ROOFING SEE OUR AD ON THE INSIDE FRONT COVER & PAGE 29

Phantom Screens Vancouver Island, Comox - - - - - - - - - - - - -888 742-6866 Rusco Building Products, Victoria - - - - - - - - - - - - - - - - - - - -250 475-1110 Wizard Screens & More - Victoria, Victoria - - - - - - - - - - - - -250 384-8931

Westcoast Roof Inspection Services Ltd., Mill Bay - - - - - - - -250 743-2913

Best Search & Registry Ltd., Victoria- - - - - - - - - - - - - - - - - -250 386-2399 Unclaimed Assets of Canada Consulting Ltd., Comox - - - - - -250 890-9234

www.infinityroofing.ca ----------------------------- 250 661-3722

Top Pair Roofing Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 661-8977 Usher Roofing Systems Ltd, Nanaimo - - - - - - - - - - - - - - - - -250 816-7663 Valley Roofing and Siding Construction & Chimney Service, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 709-7967 Vanderleek Roofing Inc., Nanaimo - - - - - - - - - - - - - - - - - - -250 755-1110 Victoria Roofing & Insulation Co. Ltd., Victoria- - - - - - - - - - -250 382-2331 Vintage Roofing Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 889-1117

Rubbish/Garbage Removal Bin There Dump That, Duncan - - - - - - - - - - - - - - - - - - - - - -250 590-6336 Neighbourhood Disposal, Sidney - - - - - - - - - - - - - - - - - - - -250 655-6624

NEW CONCEPT HAULING

www.newconcepthauling.ca/en/ - - - - - - 250 361-6403

Roofing Contractors - Flat Roof ADMIRALS ROOFING

Pan-Insula Disposal Ltd., Brentwood Bay- - - - - - - - - - - - - - -250 544-1466

Safety Consultants

Fully Insured • Re-Roofing • Cedar Shakes & Shingles •Fiberglass Shingles Torch On Systems • New Construction • Skylights • Repairs www.admiralsroofing.com- - - - - - - - - - - - - - - - 250 652-1818 (See our ad on page 29)

BCHAZMAT Management Ltd., Sidney - - - - - - - - - - - - - - - -250 656-3382

Sand & Gravel Evans Redi-Mix Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - - -250 746-7125

Schools-Academic-Colleges & Universities

Roof Inspections

Pacific Rim College, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 483-2119

THE GREAT CANADIAN ROOF DOCTOR

Schools-Academic-Pre & Kindergarten

www.cdnroofdr.com---(See our ads on page 3 & 30)-----250 858-0103

Selkirk Montessori School, Victoria- - - - - - - - - - - - - - - - - - -250 384-3414

Schools-Academic-Special Education

Roofing/Metal IRONWOOD SHAKE & TILE LTD.

Pacific Rim Early Childhood Institute, Saanichton- - - - - - - - -250 652-6011

Schools-Business & Vocational

VANCOUVER ISLAND’S PREMIER METAL ROOFING SPECIALISTS www.ironwood shakeandtile.com-----------Courtney 250 334-1717 Nanaimo 250 716-5871-----------------------Victoria 250 380-4853 (See our ad on page 29)-------------------Toll Free 1 877 334-1717

Discovery Community College Ltd., Campbell River - - - - - - -250 287-9898 Pacific Design Academy, Victoria - - - - - - - - - - - - - - - - - - - -250 383-3631 Sprott-Shaw College, Victoria - - - - - - - - - - - - - - - - - - - - - -250 384-8121

Scooters-Medical

Roofing Sealing

Canada Scooters, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 383-7383

THE GREAT CANADIAN ROOF DOCTOR

SIDNEY SCOOTERS LTD.

2378 Beacon Avenue, Sidney - - - - - - - - - - - - - - 250 654-0021 www.sidneyscooters.ca

SEAL YOUR ROOF ~ DON’T RE-ROOF ~ WEATHERPROOF

www.cdnroofdr.com.... (See our ads on page 3 & 30)... .250 858-0103

Screen Printing Mega Screen Productions Inc., Victoria - - - - - - - - - - - - - - - -250 380-6800

Know whom you are dealing with

Security Control Equipment, Sys/Monitor Price’s Alarms, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-4104

Security Guard & Patrol Service The Canadian Corps Of Commissionaires, Victoria - - - - - - - -250 727-7755

Security Products WIZARD SCREENS & MORE

493-B Burnside Road East, Victoria- - - - - - - - - - 250-384-8931 www.wizardvictoria.com www.wizardscreens.com (See our ad on page 7 & 31)

Security Systems Consultants Paladin Security, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 380-1965

Self Defense Personal Protection Systems Inc., Victoria - - - - - - - - - - - - - -250 478-9119

Senior Companionship Care Haven Home Care Ltd., North Saanich - - - - - - - - - - - - - - - -250 213-3684

HELPING HANDS PERSONAL SUPPORT SERVICES

. . . Touching lives in practical ways . . . Dedicated personal care – fully bonded and insured www.helpinghandspss.ca - - - - - - - - - - -Sidney 250 881-0118

Senior Home Care Elder Life Advocacy & in Home Care, Qualicum Beach - - - - -250 594-3350

HELPING HANDS PERSONAL SUPPORT SERVICES

. . . Touching lives in practical ways . . . Dedicated personal care – fully bonded and insured www.helpinghandspss.ca - - - - - - - - - - -Sidney 250 881-0118

HOME INSTEAD SENIOR CARE OF GREATER VICTORIA www.homeinstead.ca - - - - - - - - - - - - - Victoria 250 382-6565

Luxcare Lifestyle Inc., Victoria - - - - - - - - - - - - - - - - - - - - - -250 590-1689

CONCORD ROOFING INC.

“Serving Vancouver Island & Gulf Islands”

“Serving Vancouver Island & Gulf Islands” “Serving Vancouver Island & Gulf Islands”

NEW & REROOFING

Don’t Re-Roof, Weatherproof! Don’t Re-Roof, Weatherproof! Don’t Re-Roof, AFTER BEFORE BEFORE AFTER Weatherproof! Don’t Re-Roof, Weatherproof!

BEFORE AFTER AFTER BEFORE BEFORE AFTER

Searchers of Records

BEFORE BEFORE BEFORE

Visit CDNROOFDR.COM

AFTER AFTER AFTER

or call 1 888 677 6310

CDNROOFDR.COM or call 1·888 677Inspections 6310 NewVisit Roofing · Weatherproofing Roof CDNROOFDR.COMor or call1 1 888677 6776310 6310 Visit Visit CDNROOFDR.COM call 888

New Roofing · Weatherproofing · Roof Inspections New Roofing· Weatherproofing · Weatherproofing · · Roof RoofInspections Inspections New Roofing

Professional installers of • Concrete Tiles • Cedar Shakes

• Membrane Systems • Laminate Shingles

Seniors Discounts Free Estimates Labour Guarantees Material Warranties Licensed & WCB Coverage

250.754.4568

email: concordroofing@shaw.ca 2130 Godfrey Rd., Nanaimo BC

Quality Work at Reasonable Prices BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

SENIOR HOUSING/LIVING – STONE SETTING-INTERLOCKING PAVERS Senior Housing/Living

SAM THE ROOFER

Legion Manor Victoria Retirement Living, Saanichton- - - - - -250 652-3261

Senior Move Manager Home Again Seniors Transition Services, Sooke- - - - - - - - - -250 984-4044

Serving Vancouver Island & The Gulf Islands For Over 50 Years!

Seniors Specialty Services DELANEY RELOCATION SERVICES

Just ask us how to move for FREE - - - - - - - - - - 250 338-3359 www.delaneyrelocation.com - - - - - - - - - - - - -1 250 339-1188 (See our ad on page 24)

Haven Home Care Ltd., North Saanich - - - - - - - - - - - - - - - -250 213-3684 P.A.T.S. Personal Assistance to Seniors, Nanaimo - - - - - - - -250 760-0585

Septic Tanks & Systems Contractors & Dealers Aardvark Septic, Cobble Hill- - - - - - - - - - - - - - - - - - - - - - - -250 743-4214

6 MONTH ST NO INTERE PAYMENT PLAN - OAC

EARTHSERVICE DRAINMASTER INC. SEE OUR AD ON PAGE 14 & 27

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca- - - - - - - - - -(See our ad on page 14 & 27)

GOODSENSE PLUMBING, HEATING & DRAIN CLEANING 2014 BBB TORCH AWARD FINALIST-Plumbing & Drainage Contractors www.goodsenseplumbing.ca - - - - - - - - - - - - - - 250 213-8700

Sewer Inspection WADE ROBERTS PLUMBING

gotpipes.ca---(See our ad on page 27) - - - - - - - - - - -250 883-7545

Sewing Supplies GALA FABRICS LTD.

104 – 1483 Douglas St, Victoria www.galafabrics.com -250 389-1312

Screens - Windows & Doors

WIZARD SCREENS & MORE SEE OUR AD ON PAGE 7 & 31

www.wizardvictoria.com--------------------250 384-8931

Shoes-Retail

• Specializing In Premium Grade Products • Roof Maintenance • • Certified Roofing Applicators • Cedar Products • Fully Insured • • Metal Roofing Products •

FREE

ESTIMATES

www.earthservice.ca----------------Victoria 250 474-4733

Sewer Cleaning Contractors EARTHSERVICE DRAINMASTER INC.

250-656-1128

Mill Bay 250-743-0789

www.samtheroofer.ca

2335 Amity Dr. • North Saanich • V8L 1B8

LOCALLY OWNED

LOCALLY OWNED CUSTOM FABRICATION Large IScreens n d u s t r i& e sMore Inc. CUSTOM FABRICATION Retractable Screens Opening

• Retractable Screens • Security Screens Security Screens Retractable Opening Screens • Window and DoorLarge Screens Screen Heavy Duty Sliding Screens • Retractable Awnings Custom Made Window Screens • Terrace / Deck Awnings Screens • Security Products:Motorized Rollshutters • Steel: Gates, BarsRetractable & Grills Awnings Large Opening • Home Security Solutions Pergola Canopies • Storefront Security Solutions Entry Door Awnings Retractable Screen • Roll Shades / Rollshutters 1-888-949-3667 • Entry Door Canopies 250-384-8931

Showroom 493 Burnside Rd. E • www.wizardscreens.com • www.wizardvictoria.com

BUILD THE BEST FREE DESIGN

Shopping Centers & Malls Siding Contractors Custom Pro Exteriors Ltd, Victoria- - - - - - - - - - - - - - - - - - - -250 474-7725

Siding Materials

CONSULTATION

Pro Tech Exterior Products, Victoria- - - - - - - - - - - - - - - - - - -250 382-5885

Signs

Models & Designs to Fit Every Budget

Capital Sign & Display, Victoria - - - - - - - - - - - - - - - - - - - - -250 383-7442

Skin Care Clear Skin Victoria Laser & Wellness Group Ltd- - - - - - - - - -250 590-4295

• See it before it’s built! • Ask about CAD Design

Skylights Donnelly Skylights, Ladysmith - - - - - - - - - - - - - - - - - - - - - -250 924-8828

Showroom: 1-721 Pembroke St., Victoria • 250-474-4829 www.northerntropic.ca

Sod & Sod Service

Windows and Doors

Ponderosa Sod Farm Ltd., Courtenay- - - - - - - - - - - - - - - - - -250 334-2344

Souvenirs-Retail Cowichan Trading Co. 1984 Ltd., Victoria- - - - - - - - - - - - - - -250 383-0321

Making You Warm All Over!

Spas & Hot Tubs-Dealers Affordable Hot Tubs & Saunas Ltd., Victoria - - - - - - - - - - - -778 433-6786 Aquafun Family Pools & Spas Ltd., Duncan - - - - - - - - - - - - -250 748-2611 Skyview Industries Ltd., Saanichton - - - - - - - - - - - - - - - - - -250 652-0888 The Soakhouse, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 758-7155 Vintage Hot Tubs Inc., Victoria - - - - - - - - - - - - - - - - - - - - - -250 382-7727

Special Needs Counselling Osanis Counselling And Consulting Inc., Victoria - - - - - - - - -250 216-1983

✔ New Construction and Renovation Specialist ✔ Custom Door Shop ✔ Qualified Install Team ISLAND OWNED AND OPERATED FOR 14 YEARS

Sporting Goods-Retail

PLEASE CALL FOR A FREE ESTIMATE

Grey River Netting Inc., Campbell River- - - - - - - - - - - - - - - -250 287-2525

Stone Setting-Interlocking Pavers Brickworks Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 896-7644

250-384-8931

Mayfair Shopping Centre Limited Partnership, Victoria - - - - -250 383-0541 University Heights Shopping Centre, Victoria- - - - - - - - - - - -250 477-2122

www.vanislewindows.com - - - - - - - - - Victoria 250 383-7128 Nanaimo 250 754-0814- - - - - - - - - - Courtenay 250 897-3347 (See our ads on page 34 )

A+

Visit Our Expanded Showroom: 493-B Burnside Road East, Victoria www.wizardscreens.com Visit Our Expanded Showroom Open Mon.to Fri. 9-5 in Victoria Sat. by appt. ISCREENS n d u s t r i&e s Inc. MORE

Baggins Shoes, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-7022

VAN ISLE WINDOWS LTD.

VICTORIA 250.385.9570 • DUNCAN 250.746.9570 Canada Toll Free: 1.877.746.9570

www.sbwindowsanddoors.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

MILGARD

WINDOWS AVAILABLE IN VINYL FIBERGLASS WOODCLAD ALUMINUM

Ask about our Exciting Colour Range

STORAGE-HOUSEHOLD & COMMERCIAL – TRAVEL AGENCIES & BUREAUS

Storage-Household & Commercial

Taxes-Consultants & Representatives

Big Steel Box, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 426-1122 All Secure Storage Ltd., Courtenay - - - - - - - - - - - - - - - - - - -250 338-8128

DONE RIGHT MOVING

Enabled Financial Solutions Ltd.

SEE OUR AD ON PAGE 24

smoothmovers250@gmail.com-------------250 418-1747 Keating Self Storage Ltd., Saanichton- - - - - - - - - - - - - - - - -250 652-4491

DISABILITY TAX CREDIT SPECIALISTS

Stucco & Exterior Coating Contractors BLUE SKIES PAINTING & RENOVATIONS

Average Refund Over $10,000

Painting, Stucco, Weather Proofing & Renovations - - - 250 479-7747 Serving Greater Victoria for over 20 years! (See our ad on page 26)

Century 21 Stucco Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 721-3456

CHIC LIQUID VINYL EXTERIOR COATING SYSTEM SEE OUR AD ON PAGE 25

We Collect When You Collect

Student Housing Upper 113-937 Dunford Ave. Victoria, BC

Sunrooms & Solariums

250-514-2699

www.enabledfinancial.ca

AACT FINANCIAL SOLUTIONS INC.

www.aact.ca - - - (See our ad on this page) - - - 250 383-3834

ENABLED FINANCIAL SOLUTIONS LTD.

Upper 113 - 937 Dunford Avenue - - - - - - Victoria 250 514-2699 www.enabledfinancial.ca (See our ad on this page)

TOTAL PREPARE INC.

Emergency Preparedness for the Home, School & Workplace www.totalprepare.ca - - - - - - - - - - - - - - - - - - - 778 265-5331 (See our ad on page 16)

Sweepers-Power South Island Power Sweeping Ltd, Sidney- - - - - - - - - - - - - -250 744-7602

Swimwear & Accessories Courtenay Swim Shop, Courtenay- - - - - - - - - - - - - - - - - - - -250 338-8465

Tattooing Universal Tattooing Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 382-9417

Tax Return Preparation

Taxicabs BLUEBIRD CABS LTD. www.taxicab.com.................... Dispatch, Victoria 250 382-2222

Technical Support Services Telecommunication Equipment & Systems Dealers Hardwire Telecom Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 592-9473

Television & Radio-Dealers Atlas Stereo & TV Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 385-2712 CTV Vancouver Island (CIVI-TV), Victoria - - - - - - - - - - - - - - -250 381-2484

Ticket Sales-Events

YourCorporate one stop Tile-Ceramic-Contractors & Dealers Small Business shop financial

VIP Tickets Canada Inc., Victoria- - - - - - - - - - - - - - - - - - - - -855 315-1603 Serious Tile Works, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 213-2460 Tenor Tile, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-8855

Personal & •Estate Tax Prep • Accounting Free Financial Taxes Consulting • InsuranceTire Dealers AACT FINANCIAL SOLUTIONS INC. 1353 Esquimalt Rd • www.aact.ca • 250-383-3834

1353 Esquimalt Rd. • 250-383-3834 www.aact.ca

AACT FINANCIAL SOLUTIONS INC.

www.aact.ca - - - (See our ad on this page) - - - 250 383-3834

H&R Block Canada Inc., Calgary - - - - - - - - - - - - - - - - - - - - -800 561-2154

PAIN FREE TAX & BOOKKEEPING SERVICE

2015 BBB TORCH AWARD WINNER-Professional Services 306-830 Shamrock St. www.painfreetaxes.ca - - 250-483-1987

BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

Bilingu al service s

CITY DISCOUNT TIRES

New and Guaranteed Used Tires/Auto Repairs and Service #1-798 Fairview at Ellery, Victoria - - - - - - - - - - 778 440-8473 Best Used Tire Warranty in the Business!

Duncan Tire 1999 Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - -250 746-4488 Fountain Tire - Nanaimo, Nanaimo - - - - - - - - - - - - - - - - - - -250 758-1508 Sidney Tire Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-5544 Six Mile Tire, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-8241 Tires Unlimited, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-6367

Tire Retread & Repair - Equipment & Supplies OK Tire & Auto Service, Courtenay - - - - - - - - - - - - - - - - - - -250 338-5695

Tools-Rent

DID YOU KNOW? BBB honours businesses for their commitment to ethics and trust in the marketplace. Nominate a business for a BBB Torch Award at bbb.org/vancouver-island.

www.kustomtowing.ca 647B Dupplin Rd

Serving ictoria and Victoria area.

Locally Owned & Operated

Doing it Right!

www.kustomtowing.ca 647B Dupplin Rd 250-381-0110 Doing it Right! Doing it Right! VICTORIA VICTORIA

WESTSHORE WESTSHORE

250-475-3211

250-475-3211 250-475-3211250-478-8374 250-478-8374 ®

PC Helpline Computer Support Inc, Victoria - - - - - - - - - - - - -250 361-1776

Television Stations & Broadcast Companies

Accounting & Taxes

Locally Owned & Operated

Serving Victoria & The Westshore Since 1973

Canada Homestay Network, Victoria- - - - - - - - - - - - - - - - - -250 412-3813

Survival Products

Serving Victoria ictoria and area.

We move just about anything!

www.liquidvinylsystem.com - - - - - - - - 250 858-6308

www.northerntropic.ca - - - - - - - - - - - - - - 250 474-4829

We move just about anything!

250-381-0110

Stucco Doctor East, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 474-3037

NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR AD ON PAGE 31

Towing-Automotive

Richlock Rentals & Sales, Sidney - - - - - - - - - - - - - - - - - - - -250 656-9422

Tours-Operators & Promoters

Serving VICTORIA & & www.totemtowing.com Serving VICTORIA

3333 Tennyson Ave. Victoria, BC V8Z 3P5 thethe WESTSHORE since 1973 WESTSHORE since 1973 All-Ways Towing (2009) Ltd., Victoria - - - - - - - - - 250 727-2424 www.kustomtowing.ca - - - - - - - - - - - (See our ad on page 33) Cowichan Towing Ltd., Duncan- - - - - - - - - - - - - - - - - - - - - -250 746-7055 tMILL BAY TOWING & RECOVERY LTD.

Servicing the South Cowichan Valley Dependable 24-Hour Towing & Emergency Roadside Service www.millbaytowing.com - - - - - - - - Mill Bay 250 743-1552

TOTEM TOWING

www.totemtowing.com - - - - - - - - - - - - - - - - - - 250 475-3211 (See our ad on this page)

Westshore Towing Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 474-1369

Training Programs Coaching and Leadership International Inc., Brentwood Bay -250 652-5390

Transmissions-Automobile Alberni Automatic Transmission Ltd., Nanaimo - - - - - - - - - -250 753-3268

BULLFROG TRANSMISSIONS LTD.

With a Reputation you can trust! - - - 750 Roderick Street, Victoria www.bullfrogtrans.com - - - - - - - - - - - - - - - - - - - 250 475-2323

C&S Transmission Specialties Ltd., Lantzville- - - - - - - - - - - -250 390-1871 Duncan Automatic Transmission Ltd., Duncan - - - - - - - - - - -250 748-5434 Sidney Transmission & Autocare, Sidney- - - - - - - - - - - - - - -250 655-3707 Victoria Transmission & Auto Care 2010 Ltd., Victoria - - - - -250 382-2833 WestShore Transmissions Ltd., Victoria- - - - - - - - - - - - - - - -250 478-7070

Travel Agencies & Bureaus CruisePlus Management Ltd., Lantzville - - - - - - - - - - - - - - -250 390-0220 Expedia CruiseShipCenters - Nanaimo, Nanaimo - - - - - - - - -250 390-7401 Expedia CruiseShipCenters - Victoria, Victoria - - - - - - - - - - -250 381-7447 Expedia CruiseShipCenters - Comox Valley, Courtenay - - - - -250 334-3323 Merit Travel Inc. - Vancouver Island, Victoria - - - - - - - - - - - -250 477-0131 Selloffvacations.com, Victoria - - - - - - - - - - - - - - - - - - - - - -250 474-1010

Mile Zero Tours, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 590-0811

Tourist Attractions Butchart Gardens, Brentwood Bay - - - - - - - - - - - - - - - - - - -250 652-4422

Tourist Information Tourism Victoria, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 414-6999

Look for the Signs of a BBB Accredited Business

DID YOU KNOW? BBB works with government and enforcement agencies to investigate unethical business practices.

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

TREE SERVICE – WINDOW COVERINGS Ventilation - Commercial & Residential

Tree Service

Water Pressure Cleaning All Brite Cleaning, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 480-5234

Water Well Drilling & Service

VANCOUVER ISLAND’S

Premiere Tree Service

VENTILATION - COM.& RES. AIR DUCT AND HVAC CLEANING

• Tree Removal • Spiral Thinning • Tree Topping • Lot Clearing • Stump Grinding & Removal • Hedge Trimming & Shaping • Bucket Truck & Climbing • 60 Foot Boom Truck...and more!

250-380-7090

phillipspowervac@shaw.ca

www.phillipspowervacuum.ca

VICTORIA & DUNCAN

250-516-8315

Waterproofing Contractors

DRAINSCOPE.NET-THE DRAINAGE SOLUTION COMPANY SEE OUR ADS ON PAGE 2,7 & 25

www.drainscope.net----------------Victoria 250-590-1535

EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca- - - - - - - - - -(See our ad on page 14 & 27)

ISLAND BASEMENT SYSTEMS

NANAIMO

250-240-8315

From the Basement...to the Attic! And Nasty Crawl Spaces too! www.ibsg.ca---Toll Free 877 379-2768---Victoria 250-385-2768

PHILLIPS POWER VAC LTD.

www.phillipspowervac.ca-----(See our ad on this page)-----250-380-7090

CAMPBELL RIVER

FULLY INSURED FREE ESTIMATES

Drillwell Enterprises Ltd., Duncan - - - - - - - - - - - - - - - - - - - -250 746-5268

250-203-5324

Veterinarians

www.adamstreeservices.weebly.com | 24 Hour Emergency Service

Shaw Pet & Equine Hospitals, Saanichton- - - - - - - - - - - - - -250 652-4312

ADAMS TREE SERVICE

Vinyl Decks & Railings

YOUR ISLAND’S TREE REMOVAL PROFESSIONALS ~ FROM VICTORIA TO CAMPBELL RIVER------------250 516-8315 www.treevictoria.com - - - - 1106 Neild Rd Victoria BC V9C 3X5 (See our ad on this page)

Vitamins & Food Supplements THE VITAMIN SHOP

1212 Broad Street, Victoria - - - - - - - - - - - - - - 250 386-1212 www.canadianvitaminshop.com

CAPITAL TREE SERVICE

Certified Arborists – 24/7 Emergency Tree Service www.capitaltreeservice.ca - - - - - - - - - - - - - - - 250 415-7244

Island Murphy Beds, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 590-6165

MURPHY WALL-BEDS OF CANADA SEE OUR AD ON PAGE BBB-2

Tree Service Pruning ADAMS TREE SERVICE Trophies

Elite Sportswear & Awards, Victoria- - - - - - - - - - - - - - - - - -250 479-2242

Waste Water Contractors

Truck Dealers

Enerheat DRAINMASTER INC. Enerheat 6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 ATTN: Bill Gibson 2044 LORNE TERR Trucking-Water Hauling www.earthservice.ca- - - - - - - -(See our ad on page 14 & 27) ATTN: Bill Gibson 2044 LORNE TERR BC V8S2H8 2044 LORNE TERR South Island Water Ltd., Sooke - - - - - - - - - - - - - - - - - - - - -250 516-5066 VICTORIA Water Companies-Bottled, Bulk, Etc. VICTORIA BCBCV8S2H8 Canada VICTORIA V8S2H8 Trucking Transportation Brokers Canadian Springs Water Co., Victoria - - - - - - - - - - - - - - - - -877 442-7873 Canada Canada Old Victoria Water Co. Ltd., Saanichton - - - - - - - - - - - - - - -250 744-2333

EARTHSERVICE Berk’s Intertruck Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 758-5217 ATTN: Enerheat Bill Gibson

Nicholson Ventures Ltd., Chemainus - - - - - - - - - - - - - - - - - -250 324-1001

Wheel Chair Lifts & Ramps Angel Accessibility Solutions Ltd., Victoria - - - - - - - - - - - - -250 383-0405

Wheel Chairs Window Cleaning

Directives pour épreuve

pour épre Cap’s Cleaners, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -par -250Directives 380-2662 COURRIER seuleme Directives pour

par COURRIER seule DOUG’S WINDOW WASHING & HOME MAINTENANCE par votre COURRIER Veuillez vérifier épreuve et cos

www.murphybeds-victoria.com-- - - - - - 250 744-2195

www.treevictoria.com ----(See our ad on this page)---- 250 516-8315

Clarke Engineering & Welding Ltd., Victoria - - - - - - - - - - - -250 475-2400

Island Mediquip Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 391-0388

Wall Bed Sales

Davey Tree Expert Company Of Canada Ltd., Victoria - - - - - -250 383-7911 Scotty Tree & Arborist Service, Sidney - - - - - - - - - - - - - - - -250 220-9298

Welcome Wagon Ltd., Toronto - - - - - - - - - - - - - - - - - - - - - -416 497-8688

Welding

Lifestyle Markets & Select Stores, Victoria - - - - - - - - - - - - -250 384-3388

4370 Interurban Road, Victoria- - - - - - - - - - - - - 250 479-3873 www.bartlett.com

Weight Control Services Herbal Magic Weight Loss & Nutrition Centres, Nanaimo - -250 390-0677

Welcome Service for Newcomers

High Definition Roofing Ltd - - - - - - - - - - - - - - - - - - - - - - - -250 208-8866

BARTLETT TREE EXPERTS

Rain Coast Weatherproofing and Restoration Inc., Brentwood Bay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 216-2046

Water Pure & Simple, Courtenay - - - - - - - - - - - - - - - - - - - -250 334-1666

www.dougswindowcleaning.com - - - - - - Victoria 250Nom 744-8611 Veuillez vérifier votre épreuve de l’entreprise

Veuillez vérifier votre ép Garden City Window Cleaning, Victoria- - - - - - - - - - - - - - - -250 886-3149 Nom dedel’entreprise Numéro(s) Nomtéléphone de l’entreprise Numéro(s) de téléphone Adresse MJ HOME CARE SERVICES Numéro(s) de télépho Adresse Site Web Windows, Gutters, Roof Demossing & Power Washing Adresse Site Web www.mjwindowcleaning.ca- - - - - - - - - - Victoria 250 508-6095 Site Web des corrections, veuillez Pristine Windows & Power Washing Ltd., Victoria - - - - - - -Pour -250 884-4999 des corrections, ve et nous fournir des ins The Window Viper, Duncan - - - - - - - - - - - - - - - - - - - - - - -l’épreuve -250Pour 815-5877 Pour des correction et nous fournir de Victoria Window Cleaning, Victoria- - - - - - - - - - - - - - - - - -claires -250l’épreuve 881-8181 et l’épreuve détaillées télécop etparnous four

Window Coverings

claires et détaillées 1 877 545-6320 danspar les télé 48 claires et détaillées p 1 877 545-6320 dans le

1 877 545-6320 da Dyler’s Window Fashions Inc., Victoria - - - - - - - - - - - - - - - -250 381-2122 Pacific Blinds & Drapes, Victoria - - - - - - - - - - - - - - - - - - - -250 383-8515

RUFFELL & BROWN WINDOW FASHIONS

1-2745 Bridge St, Victoria - - - - - - - - - - - - - - - - 250 384-1230 www.ruffell-brown.com - - - - - - - - - - (See our ad on page 8)

Devin Sorenson Saffron Window Fashion & Drapery, Victoria - - - - - - - - - - - -250 744-2523 Devin Sorenson tel 250 590−8858 ; fax 1 877 585−8197 ; Devin Sorenson Tidal Blinds, Crofton - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 416-0097 Water Filtration & Purification Equipment CLASS A INTERIORS LTD. teltel250 590−8858 ; fax 1 877 585−8197 ; ; 250 590−8858 ; fax 1 877 585−8197 AquaSafe Systems, Saanichton - - - - - - - - - - - - - - - - - - - - -888 942-0226 www.classainteriors.com - - - - Campbell River 250 287-2643 16165359AB Island Waterworks Ltd., Brentwood Bay - - - - - - - - - - - - - - -250 652-0238 Greggs Furniture & Upholstery Ltd., Victoria - - - - - - - - - - - -250 388-7365 16165359AB 16165359AB Water Heater Dealers & Repair Upholsterers Carpet & Area Rug Cleaning KNOW? 16165359AB / TD /- DQCWWP / E / 2503821224 / Y / DID / P / 1 /YOU N/ / E / ADI Page 1 of 1 16165359AB / TD / DQCWWP / E /E ADI Page 1 of11of 1 16165359AB / TD / DQCWWP / /E2503821224 / 2503821224 / ADI Page GOODSENSE PLUMBING, HEATING/&EDRAIN CLEANING / Y // Y // P // P1 / 1N // N / COASTAL CLEANERS GB012014 / Devin Sorenson / 1−4929881374 BBB helps people find and recommend BBB TORCH AWARD FINALIST-Plumbing & Drainage Contractors Trusted Professional Carpet Cleaning for over 42 years! www.goodsenseplumbing.ca - -/ -1−4929881374 - /- -1−4929881374 - - - - - - - - 250 213-8700 / Devin Sorenson GB01 / Devin Sorenson www.coastalcleaners.ca - - - - - - - - - - - Victoria 250 598-4747 GB01 businesses, brands and charities they (See our ad on page 10) Enerheat 150908 PLUMBING WADE/ ROBERTS Enerheat / 150908 Enerheat / 150908 www.gotpipes.ca - - - - - - - - - - - - - - - - - - - - - - 250 883-7545 trust.Etc. / 1602 (See our ad on page 27) / Windows−Vinyl, can (SAAN)Saanich Peninsula Acrylic, (SAAN)Saanich Peninsula / Windows−Vinyl, Acrylic, / 1602 (SAAN)Saanich Peninsula / Windows−Vinyl, Acrylic, Etc.Etc. / 1602

Upholsterers

*16165359AB*

Vacation Rentals

JP by the Sea Vacation Rentals and Management, Sooke- - -250 514-5547 Tofino Beach Homes, Tofino - - - - - - - - - - - - - - - - - - - - - - - -250 725-2570

Serving The Island For 38 Years Serving The Island For Years Serving The Island For 3838 Years

TOFINO BEACH HOMES Privately Owned Vacation Rental Homes Available Spectacular Beach Front or Charming Harbour Front

www.tofinobeach.com -------------------- 250 725-2570

TOFINO'S PREMIER VACATION RENTALS

Private beachfront homes, cozy beachside cabins & charming harbourfront condos - call today for a relaxing get-away 250 725-2779 www.tofinovr.com - - - - - - - - - Toll Free 1 877 799-2779

Vacuum Cleaners-Household-Dealers Global Vacuums, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-8833 Vacuum Centre, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-7749

Vacuum Cleaners-Service & Repair Cole’s Vacuum, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 721-0021 Royal Oak Vacuums Sales & Service, Victoria - - - - - - - - - - -250 881-1800

ENERHEAT ENERHEAT ENERHEAT

FREE FREE FREE ESTIMATES ESTIMATES ESTIMATES

Window Window Window Replacement Replacement Replacement Specialists Specialists Specialists • Vinyl Windows • Patio Doors • Thermal Sealed Units

• Vinyl Windows • Patio Doors • Thermal Sealed Units • Vinyl • Patio Doors • •Thermal Sealed Units •Windows Bay Windows • Skylights Solariums • Bay Windows • Skylights • Solariums • Bay Windows • Skylights • Solariums

250 382-1224 250 382-1224 250 382-1224 enerheatrenos.com enerheatrenos.com enerheatrenos.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

WINDOWS– YOGA INSTRUCTION Windows & Doors-Installation & Service cont

Windows Northwest Window & Door Co. Ltd., Victoria- - - - - - - - - - - -250 380-7580

493-B Burnside Road East, Victoria- - - - - - - - - - 250-384-8931 www.wizardvictoria.com www.wizardscreens.com (See our ad on page 7 & 31)

MURPHY WALL-BEDS SB WINDOWS & DOORS NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ SEE OUR AD ONTHIS PAGEPAGE 31

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 Victoria --- 250 385-9570- -Duncan 746-9570 www.northerntropic.ca - - - - - ----------250 - ---------250

The Vinyl Window Company, Sidney - - - - - - - - - - - - - - - - - -250 652-0790

THERMAL KING GLASS

102-1830 Old Island Hwy. - - - - - - - - - Victoria 250 478-1286 www.tkglass.com

Van Isle Windows Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 383-7128

Windows & Doors-Installation & Service

404 Hillside Ave., Victoria 250-383-7128 690P Comox Rd., Nanaimo 250-754-0814 #8, 241 Puntledge Rd., Courtenay 250-897-3347 www.vanislewindows.com

2014 TORCH AWARD

WINNER

LARGEST Manufacturer & Installer of Replacement Windows on Vancouver Island! Big City Glass, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 661-5175 Complete Window Services, Parksville - - - - - - - - - - - - - - - -250 248-5959

PNR SCREENS LTD.

MORE THAN JUST SCREENS! • We Sell & Install Vinyl Windows & Doors • Replace Broken Sealed Windows • We Manufacture & Install All Types of Window, Door, Solarium & Skylight Screens

Saanichton http://www.pnrscreens.ca - - - - - - - -Saanichton (See our ad on this page)- - - - - - - - - - - - - - - -l:250-652-4612

PacificView Windows & Doors, Sidney - - - - - - - - - - - - - - - -778 351-0202

FREE ESTIMATES: 250-652-4612 6680 Mirah Rd. Saanichton pnrscreens@gmail.com • www.pnrscreens.ca

New Construction and Renovation Specialist Victoria - - - -250 385-9570 Duncan - - - - - - 250 746-9570 www.sbwindowsanddoors.com - - - - (See our ad on page 31) SEE OUR ADS ON THIS PAGE

www.tkglass.com----------------Victoria 250 478-1286

VAN ISLE WINDOWS LTD. SEE OUR AD ON THIS PAGE

2014 BBB TORCH AWARD WINNER

Windows-Installation/Service ENERHEAT RENOVATIONS

www.enerheatrenos.com- - - - - - - - - - Victoria 250 382-1224 (See our ad on page 33)

PNR SCREENS LTD. We see it through

SINCE 1980

RESIDENTIAL & COMMERCIAL REPLACEMENT & REPAIRS

FAMILY OWNED AND OPERATED ~ SERVING VICTORIA FOR OVER 30 YEARS

250-478-1286 102-1830 Old Island Hwy., Victoria www.tkglass.com

Windows-Wood Oakridge Windows & Doors, Victoria - - - - - - - - - - - - - - - - -250 384-4478

Winemaking Equipment & Supplies Wine Kitz - Sidney- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 654-0300

Wineries de Vine Vineyards, Saanichton - - - - - - - - - - - - - - - - - - - - - -250 665-6983

Yoga Instruction Kathleen’s Yoga-in-a-Chair, Victoria - - - - - - - - - - - - - - - - - -250 590-1533

DID YOU KNOW? Scam Tracker is a free online tool for consumers and businesses to report on and monitor scams impacting their region and North America. www.bbb.org/scamtracker.

www.vanislewindows.com - - - - - - - - - - - Victoria 250 383-7128 Nanaimo 250 754-0814- - - - - - - - - - - - - Courtenay 250 897-3347

Centra Windows Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 412-2525

Professional Installation of Premium Vinyl Windows & Doors

Windows-Vinyl Enerheat, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-1224

SB WINDOWS & DOORS

THERMAL KING GLASS LTD.

SALES • SERVICE • REPAIRS

Windows-Shades WIZARD SCREENS & MORE

Saanichton http://www.pnrscreens.ca - - - - - - - -Saanichton (See our ad on this page) - - - - - - - - - - - - - - - - - :250-652-4612

Safe & Sound Window Film & Renovations, Comox - - - - - - -250 339-7003

SB WINDOWS & DOORS

New Construction and Renovation Specialist Victoria - - - -250 385-9570 Duncan - - - - - - 250 746-9570 www.sbwindowsanddoors.com - - - - (See our ad on page 31) Thermal King Glass Ltd., Victoria - - - - - - - - - - - - 250 478-1286 Van Isle Windows Ltd., Victoria - - - - - - - - - - - - 250 383-7128

BBB is about more than just complaints. We want to hear about your good and bad experiences and interactions with businesses. Submit a BBB Customer Review at bbb.org/reviews.

NOTES

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PROTECT YOUR IDENTITY: SHRED DOCUMENTS REGULARLY

Getting into the habit of regularly and responsibly shredding private information is a vital step in protecting yourself from identity theft. It’s important to get into a scheduled routine of digging out any old receipts, bank or credit card statements, pay stubs, tax returns and investment information – and get them shredded! To help consumers stay on top of their annual build of sensitive documents, BBB serving Vancouver Island in partnership with Access Records and Media Management has hosted annual (by donation) community shredding events in Victoria for the past five years. Small businesses and consumers are invited to bring a maximum of five bags or five boxes of paper documents for secure onsite shredding in Access Records’ mobile shredding truck. Over $11,000 has been raised through these annual shredding events, all of which has been donated to different local charities each year. As well, more than 45,000 pounds or (1,800+ filing boxes) of confidential documents have been shredded. For more information about the next BBB shredding event, check out our website at bbb.org/Vancouver-island. Events are typically held in the spring of each year.

WHAT SHOULD I SHRED? All private financial and personal documents should be shredded when you no longer need them. (And be sure to store them in a safe, locked place while you need them!). The following are a few items that people often overlook when it comes to shredding:

Cancelled checks

Canceled checks with no long-term significance for tax or other purposes can be destroyed after one year. However, canceled checks that support tax returns, such as charitable contributions or tax payments, should be held for at least seven years – long enough to cover the sixyear tax assessment period. BBB advises that consumers

indefinitely keep any canceled checks and related receipts or documents for a home purchase or sale, renovations or other improvements to owned property, and nondeductible contributions to an individual retirement account.

Deposit, ATM, credit card and debit card receipts

Consumers should save credit, debit and ATM receipts until the transaction appears on their statement and they have verified that the information is accurate.

Credit card and bank account statements

Credit card and bank account statements with no tax or other long-term significance can be discarded after a year; remaining statements should be kept for up to seven years. If a consumer receives a detailed annual statement, they should keep it and shred the corresponding monthly statements.

Credit card contracts and other loan agreements

Credit card contracts and loan agreements should be kept for as long as the account is active in case the consumer has a dispute with their lender over the terms of the contract. SEE SHREDDING, PAGE 36

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

36 CONTINUED FROM PAGE 35

Documentation of a purchase or sale of stocks, bonds and other investments Investors should retain documentation of a purchase or sale for as long as they own the investment and then seven years beyond that time. Monthly retirement and monthly investment account statements can be shredded annually after being reconciled with the year-end statement.

BBB Presents! Hosting an event or workshop? Looking for an excellent public speaker?

Rosalind Scott, President & CEO of the BBB serving Vancouver Island is available FREE OF CHARGE to speak at any community event.

Paycheck Stubs Paycheck stubs can be shredded yearly after the income has been reconciled with a tax forms.

Utility or monthly bills Monthly bills should be shredded the year after being received by the consumer. This way, if it’s a power bill, for example, consumers can compare this month’s bill to last year’s bill for any major changes before shredding it.

SHRED-IT CHECKLIST: DON’T JUST TOSS IT, SHRED IT! •

Documents that include Social Insurance Numbers, birth dates, PIN numbers or passwords

•

Banking documents and other financial information

•

Leases, contracts or letters that include signatures

•

Pre-approved credit card applications

•

Medical or dental bills

•

Travel itineraries

•

Used airline tickets

or business organization?

Ros presents engaging, interactive, customized content that meets the needs and interests of the audience.

Would your membership,

Presentation Topics Include:

Are you part of a senior’s group, community, company

employees or peers beneﬁt from a presentation or workshop about identity theft, common scams, BBB services,

• Identity Theft • Top 10 Scams • Red Flags You Are Being Scammed • BBB Accreditation

or BBB Accreditation?

*Trade-mark of the Council of Better Business Bureaus used under license.

To book Ros to speak on behalf of the BBB, at your next event, call 250.386.6348 ext. 106 or email at rosalindscott@vi.bbb.org

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Your Local & Long Distance Full Service Movers • Storage Facility • Expedited Service • Blanket Wrap Service • Expert Packing • Mid-Month Specials • Moving Box Sales & Rentals • Replacement Insurance • 1 Hour Minimum (local) • 500 lb Minimum (long distance)

NEVER PAINT YOUR EXTERIOR AGAIN! CHIC® Advanced Coating System is not paint rather it is a unique polymer coating system that is engineered to provide a beautiful and extremely durable finish that acts like a shield of armour protecting your walls from the elements. With thousands of colours to choose from. CHIC® is proven protection for all kinds of stucco, masconry, wood & composite siding.

BEFORE

A��

• Weatherproof • Repairs Cracks • Low Carbon Footprint • Low Maintenance AFTER

Voted

Best City

of the

VICTORIA NEWS

R YEA

2014

LIFETIME WARRANTY - Simply the Best in the Business!

THINESS R TRUSTWOR FO ER N IN W WARD 2013 TORCH A 878 Viewﬁeld Road, Victoria

250-216-0276 (text friendly) info@atobmoving.com www.atobmoving.com

VICTORIA

250.858.6308

2014 TORCH AWARD FINALIST

“YOU WILL BE MOVED BY OUR SERVICE”

CHIC® is a proud member of Shell Busey’s HouseSmart Referral Network.

32 YEARS IN BC!

NANAIMO

250.740.5225

www.coastalhomeimprovement.ca RESIDENTIAL & COMMERCIAL • VAN ISLE’S INDEPENDENT AUTHORIZED CHIC® DEALER.

2015 Torch Award Winner for INSTALLATION & REPAIR ROTH TANKS

Serving the Victoria Area since 1958!

Vancouver Island’s Oldest Residential Tank Installer

• Oil Tanks

• Licensed to Transport Hazardous (Tank) Waste • Removal and Installation of Above Ground Tanks • Underground Tank Abandoning & Removing • Confined Space Certification

TIDY TANKS

• Double Walled Tanks Available • ROTH, TIDY & GRANBY Tanks Available • Free Estimates / Underground Tank Locating

“Tanks A Lot Victoria!”

GRANBY TANKS

2015 Torch Award Winner for Installation & Repair 2014 Torch Award Nominee 2013 Torch Award Winner 2011 Torch Award Nominee 2010 Torch Award Finalist 2009 Torch Award Finalist

250 385 8221

• Fully Insured for Pollution & Liability • Environmental Consultant Available Upon Request • Relocation • Inertion (fill in-place) • Oil and Water Pump-Out and Transfers • Installation of Above-Ground Enviro Tanks • Portable Service Tanks • Replacement Gauges, Filters and Valves • Soil Remediation

www.victoriatankservice.ca

Registered with WorkSafe BC

38 BBB 2013/14 Award Winner

Torch Award for Outstanding Employee in 2015

Don Strickland receives award from Gary Eisenstein (Falcon Software)

250-590-1535

Moore’s

Cleaning & Maintenance Service

Proud to be working together with “Better at Home” A new program supported by the United Way that helps seniors remain independent by offering house cleaning and yard work services. · House & Office Cleaning · Yard Work-Small Jobs · Maintenance · Janitorial

2015

TORCH AWARD

Testimonials, Specials & Information online - www.drainscope.net

WINNER

250 941-8883 LICENSED • INSURED • 100% DEDICATED TO EXCELLENCE

Bonnie & Bill Moore have been serving the Comox Valley for over 14 years!

2015 TORCH AWARD WINNERS 2015 Torch Award Winner for INSTALLATION & REPAIR

Serving the Victoria Area since 1958 Vancouver Island’s Oldest Residential Tank Installer ROTH TANKS

TIDY TANKS

• • • • • • • • • •

2014 Torch Award Nominee 2013 Torch Award Winner 2011 Torch Award Nominee GRANBY TANKS

Registered with WorkSafe BC

PLUMBING & HEATING 2015 Torch Award Winner Plumbing & Drainage Contractors

2010 Torch Award Finalist 2009 Torch Award Winner

250-385-8221

“Tanks A Lot Victoria!”

www.victoriatankservice.ca

• Gas Fitter • Heating Contractor • Furnace - Sales and Service vicplumber.com

250.217.0178

39 TORCH AWARD WINNER!

HOME INSPECTIONS

LICENSED • EXPERIENCED • TRUSTED

Call today

The BBB of Vancouver Island has honoured Hatley Memorial Gardens with the award for exemplary commitment to honest and ethical business practices and consumer service excellence!

Nature walk

Compassionate Cremation Care Since 1979

250.857.0836 LICENSED HOME INSPECTOR RED SEAL JOURNEYMAN CARPENTER LICENSED CONTRACTOR

When we say, “It’s all about the families we serve and making their experience the best under the circumstances” ...we are true to our word.

Call today for your FREE planning guides!

Hatley Memorial Gardens CEMETERY & CREMATION CENTRE

2050 Sooke Road, Colwood 250.478.1754 | hatleymemorial.ca

#68524

Service is Our Business Satisfaction is Our Guarantee!

2014 TORCH AWARD WINNER... ROOFING CATEGORY! Residential & Commercial Roofing Experts • Re-roofing • Fiberglass • New Construction • Metal • Torch-on • TPO Membrane • Repairs • Skylights • Cedar • Waterproofing

3 YEARS RUNNING

BBB Torch Award Finalist!

PLUS 10X

BBB Torch Award Nominee!

Fully Insured • 10 Year Written Guarantee • WCB Licensed

250-475-1310

• Professional Workmanship • Courteous Service • Competitive Pricing • Timely Installation

Call us today for a FREE written estimate. 3578 Quadra St. | www.prolineroofing.com | info@prolineroofing.com

Give your

Hardwood Floors a Makeover

Dustless sanDing & installatiOn of any kind of hardwood floors • Eco-Friendly Finishes • Repairs • Stairs

aDD a persOnal tOuch • Insert matching flush vents • Apply a stain colour • New baseboards

Specializing in heritage Fir floor restoration

250-884-9663

woodfellow.ca

Black Press

Published on Feb 12, 2016

Special Features - BBB 2016 Directory

i20160212082203812.pdf

Special Features - BBB 2016 Directory

Published on Feb 12, 2016

i20160212082203812.pdf

blackpress

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