Wednesday, December 9, 2015
NEWS & VIEWS DEC. 2015 | FOOD FEED PHARMACY HARDWARE FASHIONS GAS BARS PETROLEUM | ottercoop.com
BEST WISHES TO OUR RETIREES! Beppie Henry We would like to say farewell to Beppie Henry who recently retired from the Family Fashions Department after nine years with Otter Co-op. Beppie started with Otter in 2005 in the Café where she worked for approximately one year. She left for a short time and returned to work in the Family Fashions Department. We wish Beppie a long and happy retirement!
Melanie Piddington Melanie came to work in the bakery department in November of 1980. She said over the past thirty-five years she has done some cashiering, helped out in the meat department and survived a few renovations. Melanie and her husband John will be retiring to the Shuswap where they will be building a new home and enjoying some of their favorite hobbies like hiking, hunting, fishing and boating. We would like to thank Melanie for her dedication over the past thirtyfive years and wish her all the best in her retirement years. Congratulations Mel!
FROM EVERYONE AT OTTER CO-OP!
e v E s ’ r a e Y ew N n i y a w Rock a Give Win this jukebox and rock the night away with Otter Co-op’s latest contest! Purchase one of the participating Rockin’ Items and be entered in a draw to win. Look for the rockin’ item signs by your favorite items! See a team member for further details *Jukebox not exactly as pictured.
Food Bank ASK ABOUT THE GOOD BUY TO HUNGER BAGS Once again we will be preparing the Good Buy to Hunger Bags. These bags are filled with an assortment of groceries for families that visit the Food Bank. We have prepared $5 & $10 grocery bags and would be happy to make up any amount requested. These Good Buy to Hunger Bags are convenient and always much needed by our local Food Banks. These bags are located by Customer Service in the Retail Centre. Ask any of our cashiers as they would be happy to assist you. Let’s All Do Our Part to Help the Local Food Bank. Thank you for your continued support.
Otter Co-op Opens in Penticton! Otter Coop is very excited to announce the opening of its newest gas bar with a Tim Hortons in Penticton. Make sure if you are travelling in that area to stop in and fill up and use your Otter Co-op membership number. We look forward to providing quality service to our newest customers/members in Penticton and the surrounding areas.
Merry Christmas! NEWS & VIEWS PRESIDENT’S MESSAGE Since my last article, we have had Equity Days where we gave out $4.4 million in cheques and equity. On the Friday night of Equity Days we held our Annual Chicken Barbecue where we served over 1100 chicken dinners. Thank you to all the volunteers from the “Ride to Live” and Prostate Cancer BC who came out to help us serve the dinners, as they were the recipients of this year’s $2500 donation.
DECEMBER 2015 | ottercoop.com
Seniors Night TURKEY DINNER
Are You
IN NEED OF A POST OFFICE BOX?
On behalf of the Board of Directors we would like to thank all the Members for your support, as well as the entire Otter team for their hard work and dedication. We wish everyone a Merry Christmas and a Happy New Year.
OTTER CO-OP’S MIKE WILL RECEIVES “GENERATION NEXT” AWARD
HOLIDAY GIFT IDEA $29.99
Kids Club Skating Party If you are looking for a secure place to have your mail delivered to, the Postal Outlet at Otter Co-op has available boxes for your convenience. We have small and medium sized boxes available. Drop by the Otter Coop Post Office or call 604 607 6933 for more information.
JOIN THE FUN! Please join us for the Kids’ Club Skating Party on Monday, December 21, 3:30 – 5:30 at the Twin Rinks in Langley. Tickets are available at the Administration Office for Kids’ Club Members and their family. If you have not yet reached your twelfth birthday and would like to join the Kids’ Club applications are available @ www.ottercoop.com or drop by our Administration Office to apply. All Kids’ Club events are free. Join today!
R d ffor you now iin our D Ready Delili D Department. t t W We can also make your special order cheese box.
Cold Barn Grand Opening AT UFV CHILLIWACK UFV welcomed Otter Co-op representatives to its Agriculture Centre of Excellence on Oct 27, 2015 for the grand opening of the Otter Co-op Cold Barn. Otter Co-op has provided $75,000 of funding and in-kind gifts to support UFV Agriculture. After the ceremony and tour of the barn, Otter Co-op provided a barbecue lunch for the UFV students and all those in attendance.
Right now you can buy Toffifee at any of our Co-op Gas Bar/Convenience Store locations for $1.99, and get a coupon to purchase Old Dutch Chips for .99! You also receive an entry for a chance to win the Ultimate Family Game Room worth approx. $5000! Stop in at any of our Co-op Gas Bars today!
App Deals OTTER CO-OP
Larry Jantzen
THANK YOU
Thank you for awarding me the Otter Co-op Scholarship. The recognition made all the hard work and long hours well worth it. Sincerely, Clay Konrad
Download it today from your application store. There are great deals are waiting for you!
OTTER CO - O P B OA R D P R E S ID E N T
Winner
We would like to congratulate our Retail Division Manager Mike Will, as he has been recognized for a couple of awards this past month. One as a rising star in the Canadian Grocery Industry, and has been presented with the “Generation Next Award.” This award goes out to retailers under 40 who demonstrate leadership, a commitment to the grocery industry, and involvement in the industry in their community. This award is Canada wide. Not only will Mike be highlighted at the Golden Pencil Awards in Toronto, he will also be featured in an upcoming edition of the Canadian Grocer magazine. Mike was also nominated for the 2015 Under 40 Business Person of the Year Award with the Langley Chamber of Commerce. Congratulations Mike, we are very proud to have you on our team!
As long as I have been coming to Otter Co-op I have not participated in the Seniors Night Turkey Dinner, but I would like to say a special thank you to Holly and the whole Deli team for making this evening such a success. There were 3 sittings and in approximately 3 hours they served 200 turkey dinners with very limited space. I personally had many positive comments from people who enjoyed the meal, the company and the choir singing. Thank you to Luiza and her group who added the festive sound. Your Board has been working diligently on your behalf this past fiscal quarter. We recently held our yearly Board Planning Session, and as a group set goals and direction with reviewing plans for the next five years. I must say the vision of growth for Otter Co-op is very exciting. As well, your entire Board attended Federated Co-operative’s Fall Conference in Calgary, where we had the opportunity to interact with directors from across the west, attend training sessions, and receive updates on the Co-op system in Western Canada. Your Board has also begun upgrading our own skills to assist in governance issues for this $200 million dollar company. All directors are now enrolled in a university based Director Development Training Program, as we continue to grow personally and as a successful co-operative.
Congratulations Mike Will! 4H Scholarship
Coupgon OTTER CO-OP DEALS To download the Coupgon App: 1. Open your application store (i.e. iTunes App Store, Google Play Store, Windows Phone Store, Blackberry World) 2. Search for “Coupgon” and download the application 3. To use the application, simply click on the Coupgon icon on your home screen
Bulk
Petroleum Our bulk petroleum department has some great savings now on for on-site storage tanks. Whether you need on farm storage, or fuel storage for your business, give our bulk team a call! 604-793-8400.
GENERAL MANAGER’S MESSAGE Christmas is just around the corner, where has 2015 gone? We have had another challenging yet successful year so far, though our fiscal year end is not until the end of February. I’d like to share some results with you to date. Our sales in our first 38 weeks are at $151.5 million, which is almost $12 million more than last year at this same time! We have a strong bottom line, especially given the significant growth we have undertaken over the past couple of years. In 2015, we have opened a new location in Penticton, purchased property in West Kelowna for a project in 2016, and are well underway in an upgrade of our feed mill in Aldergrove. Plans are also well underway for an upgrade of the Retail Centre in Aldergrove, as well as continuing with plans for a new site on the Abbotsford/Mission Highway, and an upgrade of our gas bar, cardlock and convenience store on Fraser Highway. Our new sites in Abbotsford are meeting and exceeding expectations, and our new site in Chilliwack also continues to grow each and every week. The Board and Management are undergoing business planning and financial forecasting for the coming year, as well as looking at opportunities to continue to diversify and keep Otter the successful and growing co-op that our member/owners expect. All of this can’t be done without the great team we have here at Otter. I am very proud of our people, as it is they who drive our business success. We have developed several new leaders this past year, as well as continuing to provide opportunities for career development and new jobs as we continue to successfully expand. We are proud of the fact that Otter made the Top 100 list in Business in Vancouver’s magazine for most profitable BC businesses. And are very proud that we are local! I’d like to take this opportunity again to thank our very hard working and dedicated team who continue to step up to the challenge of working through the ever changing economic climate here in BC. As well, a huge thank you to our members, owners, and loyal supporters. Without you, none of our success is possible either! On behalf of everyone here at the Co-op, I’d like to wish you a very Merry Christmas and a Happy New Year, it continues to be an exciting time at Otter!
Jack Nicholson OT T E R CO -O P G E N E RA L M A N AG E R
Merry Christmas! NEWS & VIEWS PRESIDENT’S MESSAGE Since my last article, we have had Equity Days where we gave out $4.4 million in cheques and equity. On the Friday night of Equity Days we held our Annual Chicken Barbecue where we served over 1100 chicken dinners. Thank you to all the volunteers from the “Ride to Live” and Prostate Cancer BC who came out to help us serve the dinners, as they were the recipients of this year’s $2500 donation.
DECEMBER 2015 | ottercoop.com
Seniors Night TURKEY DINNER
Are You
IN NEED OF A POST OFFICE BOX?
On behalf of the Board of Directors we would like to thank all the Members for your support, as well as the entire Otter team for their hard work and dedication. We wish everyone a Merry Christmas and a Happy New Year.
OTTER CO-OP’S MIKE WILL RECEIVES “GENERATION NEXT” AWARD
HOLIDAY GIFT IDEA $29.99
Kids Club Skating Party If you are looking for a secure place to have your mail delivered to, the Postal Outlet at Otter Co-op has available boxes for your convenience. We have small and medium sized boxes available. Drop by the Otter Coop Post Office or call 604 607 6933 for more information.
JOIN THE FUN! Please join us for the Kids’ Club Skating Party on Monday, December 21, 3:30 – 5:30 at the Twin Rinks in Langley. Tickets are available at the Administration Office for Kids’ Club Members and their family. If you have not yet reached your twelfth birthday and would like to join the Kids’ Club applications are available @ www.ottercoop.com or drop by our Administration Office to apply. All Kids’ Club events are free. Join today!
R d ffor you now iin our D Ready Delili D Department. t t W We can also make your special order cheese box.
Cold Barn Grand Opening AT UFV CHILLIWACK UFV welcomed Otter Co-op representatives to its Agriculture Centre of Excellence on Oct 27, 2015 for the grand opening of the Otter Co-op Cold Barn. Otter Co-op has provided $75,000 of funding and in-kind gifts to support UFV Agriculture. After the ceremony and tour of the barn, Otter Co-op provided a barbecue lunch for the UFV students and all those in attendance.
Right now you can buy Toffifee at any of our Co-op Gas Bar/Convenience Store locations for $1.99, and get a coupon to purchase Old Dutch Chips for .99! You also receive an entry for a chance to win the Ultimate Family Game Room worth approx. $5000! Stop in at any of our Co-op Gas Bars today!
App Deals OTTER CO-OP
Larry Jantzen
THANK YOU
Thank you for awarding me the Otter Co-op Scholarship. The recognition made all the hard work and long hours well worth it. Sincerely, Clay Konrad
Download it today from your application store. There are great deals are waiting for you!
OTTER CO - O P B OA R D P R E S ID E N T
Winner
We would like to congratulate our Retail Division Manager Mike Will, as he has been recognized for a couple of awards this past month. One as a rising star in the Canadian Grocery Industry, and has been presented with the “Generation Next Award.” This award goes out to retailers under 40 who demonstrate leadership, a commitment to the grocery industry, and involvement in the industry in their community. This award is Canada wide. Not only will Mike be highlighted at the Golden Pencil Awards in Toronto, he will also be featured in an upcoming edition of the Canadian Grocer magazine. Mike was also nominated for the 2015 Under 40 Business Person of the Year Award with the Langley Chamber of Commerce. Congratulations Mike, we are very proud to have you on our team!
As long as I have been coming to Otter Co-op I have not participated in the Seniors Night Turkey Dinner, but I would like to say a special thank you to Holly and the whole Deli team for making this evening such a success. There were 3 sittings and in approximately 3 hours they served 200 turkey dinners with very limited space. I personally had many positive comments from people who enjoyed the meal, the company and the choir singing. Thank you to Luiza and her group who added the festive sound. Your Board has been working diligently on your behalf this past fiscal quarter. We recently held our yearly Board Planning Session, and as a group set goals and direction with reviewing plans for the next five years. I must say the vision of growth for Otter Co-op is very exciting. As well, your entire Board attended Federated Co-operative’s Fall Conference in Calgary, where we had the opportunity to interact with directors from across the west, attend training sessions, and receive updates on the Co-op system in Western Canada. Your Board has also begun upgrading our own skills to assist in governance issues for this $200 million dollar company. All directors are now enrolled in a university based Director Development Training Program, as we continue to grow personally and as a successful co-operative.
Congratulations Mike Will! 4H Scholarship
Coupgon OTTER CO-OP DEALS To download the Coupgon App: 1. Open your application store (i.e. iTunes App Store, Google Play Store, Windows Phone Store, Blackberry World) 2. Search for “Coupgon” and download the application 3. To use the application, simply click on the Coupgon icon on your home screen
Bulk
Petroleum Our bulk petroleum department has some great savings now on for on-site storage tanks. Whether you need on farm storage, or fuel storage for your business, give our bulk team a call! 604-793-8400.
GENERAL MANAGER’S MESSAGE Christmas is just around the corner, where has 2015 gone? We have had another challenging yet successful year so far, though our fiscal year end is not until the end of February. I’d like to share some results with you to date. Our sales in our first 38 weeks are at $151.5 million, which is almost $12 million more than last year at this same time! We have a strong bottom line, especially given the significant growth we have undertaken over the past couple of years. In 2015, we have opened a new location in Penticton, purchased property in West Kelowna for a project in 2016, and are well underway in an upgrade of our feed mill in Aldergrove. Plans are also well underway for an upgrade of the Retail Centre in Aldergrove, as well as continuing with plans for a new site on the Abbotsford/Mission Highway, and an upgrade of our gas bar, cardlock and convenience store on Fraser Highway. Our new sites in Abbotsford are meeting and exceeding expectations, and our new site in Chilliwack also continues to grow each and every week. The Board and Management are undergoing business planning and financial forecasting for the coming year, as well as looking at opportunities to continue to diversify and keep Otter the successful and growing co-op that our member/owners expect. All of this can’t be done without the great team we have here at Otter. I am very proud of our people, as it is they who drive our business success. We have developed several new leaders this past year, as well as continuing to provide opportunities for career development and new jobs as we continue to successfully expand. We are proud of the fact that Otter made the Top 100 list in Business in Vancouver’s magazine for most profitable BC businesses. And are very proud that we are local! I’d like to take this opportunity again to thank our very hard working and dedicated team who continue to step up to the challenge of working through the ever changing economic climate here in BC. As well, a huge thank you to our members, owners, and loyal supporters. Without you, none of our success is possible either! On behalf of everyone here at the Co-op, I’d like to wish you a very Merry Christmas and a Happy New Year, it continues to be an exciting time at Otter!
Jack Nicholson OT T E R CO -O P G E N E RA L M A N AG E R
Wednesday, December 9, 2015
NEWS & VIEWS
DEC. 2015 | ottercoop.com
OTTER CO-OP PHARMACY for your health needs. We
DIRECTOR’S MESSAGE
Did You Get Your Flu Shot? Ask your Co-op Pharmacy team for details!
• Full Prescription Service • Free Delivery • Full line of vitamin supplements • Vaccinations • Ostomy Supplies Home Health Care OTTER CO-OP PHARMACY • Free blood pressure testing APPOINTMENT RECOMMENDED | WALK INS WELCOME • Free blister packing TRUE REWARDS: Hisham Metwally Kin Ng Aldergrove Pharmacy Manager
Become a Co-op Member today & participate in the dividend program.
Abbotsford Pharmacy Manager
3650 248 TH STREET, ALDERGROVE 604.607.6934 MONDAY-FRIDAY 9AM-7PM | SATURDAY 9AM-5PM SUNDAYS 11AM-5PM | HOLIDAYS CLOSED
SOME RESTRICTIONS APPLY.
UNIT 104, 2596 MCMILLAN RD, ABBOTSFORD 604-851-9654 MONDAY-FRIDAY 9AM-6PM | SATURDAY 9AM-5PM SUNDAYS & HOLIDAYS CLOSED
website at www.ottercoop.com under “Careers and Employee
BAKERY: 1 Part Time Bakery Clerk 1 Full Time Bakery Clerk
GAS BAR: 1 Part Time Gas Bar Attendant – Gloucester 1 Full Time Supervisor – Progress Way Gas Bar Chilliwack
Login” for a list of our most current postings. Resumes can be emailed to hrmgr@ottercoop.com.
WE ARE REGULARLY looking to fill positions in our gas bars, grocery and deli. Visit our
Holiday Hours
Thurs Dec 24
Fri Dec 25
Sat Dec 26
Thurs Dec 31
Fri Jan 1
Retail Centre
8am-5pm
CLOSED
9am-6pm
9am-6pm
8am-5pm
Administration
8am-4pm
CLOSED
CLOSED
8am-4pm
CLOSED
Post Office
8am-3pm
CLOSED
CLOSED
8am-3pm
CLOSED
Pharmacy
9am-4pm
CLOSED
CLOSED
9am-4pm
CLOSED
Feed Dept.
8am-4pm
CLOSED
CLOSED
8am-4pm
CLOSED
Pitt Meadows
9am-4pm
CLOSED
CLOSED
9am-4pm
CLOSED
Petroleum
8am-4pm
CLOSED
CLOSED
8am-4pm
CLOSED
248th Street
5am-8pm
9am-5pm
6am-11pm
5am-10pm
9am-10pm
Gloucester
5am-8pm
CLOSED
5am-11pm
5am-11pm
8am-11pm
PRIORIZE GROWTH – with careful consideration to the market and the risks involved and sustainability long term.
Ross Road
5am-8pm
9am-5pm
6am-11pm
5am-11pm
9am-10pm
Fraser Heights
5am-8pm
9am-5pm
6am-10pm
5am-10pm
9am-10pm
Ladner
5am-8pm
9am-5pm
6am-10pm
5am-10pm
9am-10pm
Hatzic
5am-8pm
9am-5pm
6am-10pm
5am-10pm
9am-10pm
Blue Jay
5am-8pm
9am-5pm
5am-11pm
5am-11pm
8am-11pm
BUILDING THE BRAND – with quality products that enhances lives.
Mt. Lehman
5am-8pm
CLOSED
6am-11pm
5am-11pm
9am-10pm
Chilliwack
5am-8pm
CLOSED
6am-10pm
5am-10pm
9am-10pm
Penticton
6am-8pm
CLOSED
6am-10pm
6am-10pm
9am-10pm
INNOVATIONS AND TECHNOLOGY – members feeling a connection to the co-op including an e-commerce platform.
ABBOTSFORD 9am-4pm
CLOSED
CLOSED
9am-4pm
CLOSED
GAS BARS
OTTER CO-OP BOARD OF DIRECTORS
There is also a University based Director Development Program that your Board have been participating in through the Co-op Learning Center. It is assisting directors to learn best practices in setting strategic direction, monitoring results, serving the membership, and looking forward. One of the quotes in a workbook used at the conference say it all - “it is not the strongest of the species, nor the most intelligent that survives. It is the one that is most adaptable to change” Charles Darwin. Change is something we must embrace!
SUN-SAT 8AM-8PM; HOLIDAYS 9AM-6PM
Administration Hours
MON-FRI 8AM-6PM; SATURDAY 8AM-4PM; CLOSED SUNDAY & STAT HOLIDAYS
Post Office Hours
MON-FRI 8AM-5:30PM; SAT 8AM-3:30PM; CLOSED SUNDAY & STAT HOLIDAYS
Pharmacy Hours MON-FRI 9AM-7PM; SAT 9AM-5PM SUN 11AM-5PM; CLOSED STAT HOLIDAYS
3650 248 Street, Aldergrove FEED STORE: 604.856.2517 PETROLEUM: 1.855.668.2667 MON-SAT 8AM-5:30PM SUN 9AM-5PM; HOLIDAYS CLOSED
44046 Progress Way, Chilliwack 604.793.8400
GAS BARS
MON-FRI 5AM - 11PM WEEKENDS & STAT HOLIDAYS 6AM-11PM
Gloucester Gas Bar & Tim Hortons 604.856.6676 26474 56th Ave., Aldergrove
7 DAYS A WEEK & HOLIDAYS 5AM-11PM
Blue Jay Gas Bar & Tim Hortons 604.850.7330 2935 Blue Jay Street, Abbotsford
WEEKENDS & STAT HOLIDAYS 6AM – 11 PM
Ross Road Gas Bar 604.856.0030 29622 Fraser Hwy, Abbotsford
MONDAY – FRIDAY 5AM – 11PM WEEKENDS & STAT HOLIDAYS 6AM – 11PM
Chilliwack Gas Bar 604.793.8400 44046 Progress Way, Chilliwack MON-FRI 5AM-10PM WEEKENDS & STAT HOLIDAYS 6AM-10PM
Mt. Lehman Gas Bar 604.557.0010 30419 Blueridge Drive, Abbotsford MON-FRI 5AM-11PM WEEKENDS & STAT HOLIDAYS 6AM – 11PM
Ladner Gas Bar 604.940.1322 6420 Ladner Trunk Rd., Ladner
MON-FRI 5AM-10PM WEEKENDS & STAT HOLIDAYS 6AM-10PM
Fraser Heights Gas Bar 604.582.2517 16788 104 Ave., Surrey MON-FRI 5AM-10PM WEEKENDS & STAT HOLIDAYS 6AM-10PM
Hatzic Gas Bar 604.826.6421 34981 Lougheed Highway, Mission MON-FRI 5AM-10PM WEEKENDS & STAT HOLIDAYS 6AM-10PM
Penticton Gas Bar 1 250 493 2383 2007 Main Street, Penticton Larry Jantzen
Maria Pucek
Dorothy Anderson
Dick Mayer
Board President
Vice President
Secretary
Past President
SUN-SAT 6AM-10PM
PITT MEADOWS CO-OP CENTRE 604.465.5651 12343 Harris Road., Pitt Meadows MON-FRI 9AM-5:30PM; SAT 9AM-5PM; SUN 10AM-4PM; HOLIDAYS CLOSED
GLEN MOUNTAIN PHARMACY 604.851.9654 2596 McMillan Rd., Abbotsford
DIAL DIRECT
Susan Dodd OTTER CO - O P DI R E C TOR
604.856.2517 3650 248th St., Aldergrove
248 Street Gas Bar 604.856.7011 24795 Fraser Highway, Aldergrove
Holiday Hours
Glen Mountain Pharmacy
RETAIL CENTRE
FEED STORE / PETROLEUM
JOB OPPORTUNITIES www.ottercoop.com Your Otter Co-op Board of Directors attended the Federated Co-operative Limited – Calgary Region Fall Conference Nov. 14-16 and learned some of the new innovations that are taking place at the regional levels of the Co-op Retailing System. One of the questions asked of individual co-ops was “What does success look like?” Planning and setting a vision for Otter Co-op that we as your Board of Directors along with the General Manager are always working towards. The growth of Co-ops’ are phenomenal, with growing markets throughout our region. With this in mind, Federated Co-op implemented a “three horizons approach.”
You’ll find us here
Susan Dodd
Angie McDougall
Kent Strobel
Martin Power
Brian Thomasson
Director
Director
Director
Director
Director
MON – SAT 10AM – 6 PM; SUN 10 AM – 5 PM
Administration 604.856.2517 | Petroleum 1.855.668.2667 | Feed 604.607.6901 | Hardware 604.607.6909 | Bakery 604.607.6920
| Café/Deli 604.607.6921 | Produce 604.607.6919 | Meat 604.607.6918 | Grocery 604.607.6936 | Pharmacy 604.607.6934