Special Features - BBB 2015 Directory by Black Press Media Group

Better Business Bureau

Va n c o u v e r I s l a n d

BBB serving Vancouver Island, the Gulf Islands, Powell River and Haida Gwaii

2015

WIN

500

Contest details inside...

In Pursuit of Ethics Fascinating Discussions... Surprising Conclusions

Torch Awards Honouring Businesses that go ‘Above & Beyond’

What does BBB do?

BBB’s Top 10 Scams of 2014

Learn More About BBB Programs & Services

Protect Yourself from Becoming a Victim

Discover the most trusted businesses on Vancouver Island

2 BBB 2013/14 Award Winner

AWARD WINNING SERVICE YOU CAN TRUST

Proud Winner of the 2013 & 2014 BBB Torch Awards in Victoria – Ethical Decision Making

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5 Message from the President & CEO Why BBB Accreditation Matters? Welcome again to another edition of BBB serving Vancouver Island’s annual Accredited Business Directory. Inside these pages you will find a comprehensive listing of local businesses you can trust, as well as a variety of helpful consumer tips.

Rosalind Scott President & CEO of BBB serving Vancouver Island

I encourage you to keep this resource near your phone or oﬃce space and use it anytime you are in need of finding a trustworthy company to do business with. Accredited Businesses are part of an elite group of companies that have contractually agreed to operate using a higher set of standards and ethical business practices. Not just any company can become accredited. BBB carefully screens and reviews the business practices of companies that apply for BBB accreditation. We also monitor and provide ethics training, resources, tips and information to those businesses that have met our required Standards of Trust.

Promoting Trust & Ethics

Accredited Businesses play an important role in our local communities. They set the standards, lead the way and challenge other businesses to treat their customers with honesty, reliability, trust and respect. Many of our Accredited Businesses participate in extra initiatives that support various groups within the community. At BBB we truly respect, honour, appreciate and believe in our Accredited Businesses. We encourage you to do the same. As a consumer when you choose to do business with a BBB Accredited Business you are demonstrating your belief in the importance of maintaining an ethical marketplace. You are increasing your odds of having a positive transaction because BBB Accredited Businesses operate with fairness and honesty in mind. When you choose to do business with an Accredited Business you are also ensuring that if you do run into a diﬃcult to resolve situation (because these things can and do happen in the business world!) that it will be resolved ethically. BBB Accredited Businesses agree to reasonably resolve all their customer complaints. To help Accredited Businesses achieve this requirement BBB provides arbitration and mediation services to Accredited Businesses when needed. I challenge you to use, shop from or hire BBB Accredited Businesses as often as possible. When you do, be sure to tell them that their BBB accreditation matters to you as an informed consumer. Let the company know that you looked them up in this directory, that you checked out their BBB Business Review online and that their being accredited was a factor in your choosing to do business with them. When an Accredited Business inspires you, when they stand out from the crowd, when they do something that goes above and beyond your expectations, be sure to honour them by nominating them for a BBB Torch Award (go to our website bbb.org/ vancouver-island or page 10 to find out how). Together let’s show local businesses that BBB accreditation and building a trustworthy, ethical marketplace matters to us all!

Rosalind Scott

President & CEO BBB serving Vancouver Island

*Trade-mark of the Council of Better Business Bureaus used under license.

Contact Us ON THE WEB bbb.org/vancouver-island File a complaint or inquire about a company 24/7 BY PHONE In the Greater Victoria Area 250.386.6348 Toll Free 1.877.826.4222 Inquire about a company 24/7 by phone BY MAIL #220-1175 Cook Street Victoria B.C. V8V 4A1 BY FAX 250.386.2367 OFFICE OPEN TO THE PUBLIC: Weekdays from 9 a.m. to 4 p.m.

500!

ENTER TO

2015 Board of Directors

Contents

$ N I W

Executive Committee Message from the Executive Director.......Page 5

Chair

The Pursuit of Ethics...............................Page 7

(Falcon Software)

2014 Statistics..................................................Page 8 Torch Awards...................................................Page 10

Go to www.vicnews.com/contests to enter! List one BBB Accredited Business from the following categories in this directory: 1. Auto Dealers-New Cars 2. Building Contractors 3. Computers-Service & Repair 4. Driving Instruction 5. Financial Services 6. Hearing Aids & Assistive Devices 7. Landscape Contractors 8. Movers 9. Painting Contractors 10. Roofing Contractors 11. Tree Service 12. Windows

Full contest details available at vicnews.com/contests.

Past Chair

Mike Regimbal

(Cash Store Financial)

Vice Chair

Top 10 Scams of 2014.............................Page 11

Richard Gordon

Directory by Business Classification..Page 13

Treasurer

Directory Notes:

Secretary

(Access Records)

Vern Fischer

(Fischer Financial Services)

Miles Fournier

All Accredited Businesses of Better Business Bureau serving Vancouver Island have been given the opportunity to list their business under one category of their choice. Additional paid advertising was also available. Without the support of Accredited Businesses who purchase advertising, the free distribution of the guide would not be possible. Inside this Directory you will find the listings of all BBB Accredited Businesses on Vancouver Island. Accredited Businesses have agreed in writing to the BBB’s Standards of Trust. Every precaution is taken to avoid errors or omissions in this directory. Should such an error or omission occur, Better Business Bureau serving Vancouver Island is not liable for damages arising from such errors or omissions. In the case of display advertising or enhanced listings for which a specific charge applies, the publisher’s liability shall be limited to making a refund or cancellation of the charge for such advertisements or listings in proportion to the degree by which the error or omission affects the value of the advertisement or listing for the period during which the error or omission continues.

Contest Starts March 6 and closes May 29, 2015 at midnight.

Gary Eisenstein

(Investor’s Group Financial Services Inc.)

Independent Legal Counsel

Sharon Cartmill-Lane (Taylor McCaffrey LLP)

President & CEO

Rosalind Scott

(BBB serving Vancouver Island)

Directors Chris Gillen

(Dial-A-Geek Consulting Inc.)

Detective Rick Anthony (Oak Bay Police)

Dr. Robin Richardson

(Independent Funeral Planner)

Walter Donald

(The Executive Network)

Kim Garnett

(The Brainy Girl Virtual Assistant)

Honorary Directors

Paul Chow (Retired) BBBVI Honourary Life Director

Published for Better Business Bureau serving Vancouver Island by Black Press, 818 Broughton St., Victoria, BC, Canada V8W 1E4

For advertising enquiries contact Oliver Sommer at 250-381-3484 or email osommer@blackpress.ca

Get Organized & Clutter Free! ■ ■ ■ ■

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– 25 YEARS –

QUALITY SERVICE, OUTSTANDING VEHICLES

and

A Price to Fit Every Budget! How ethical are your business practices? BBB’s In Pursuit of Ethics program encourages audiences to consider the possible outcomes and repercussions to everyday ethical decisions.

In Pursuit of Ethics Program explores the ethics of our daily decisions By Jennifer Blyth

Voted

Best City

of the

VICTORIA NEWS

R YEA

Longstanding Accredited BBB Member and Voted #1 Best Place For Used Vehicles 5 Years in a Row

ed V

e lac

icles eh

Continued on page 9

Over 500 vehicles in stock Island wide all with CarProof 155 point inspections! For Us

2014

In Pursuit of Ethics is a unique, interactive educational program that offers hands-on training in ethical issues, explains Rosalind Scott, BBB serving Vancouver Island’s President and CEO. “It’s an interactive video presentation of an ethical scenario and the audience at certain points is asked, ‘What do you think the character should do next?’” explains Scott, a certified In Pursuit of Ethics educator. After choosing the character’s course of action, they play the video to see what the outcome of that choice was. “People are constantly surprised, saying, ‘I didn’t think of that.’ It gets people very engaged.” Developed by BBB serving Toledo, Ohio to engage indepth discussion of ethical issues among general audiences and in educational settings, the program presents complex real-life situations in an entertaining way that allows the audience to make the decisions and select the direction of the program. Correct and incorrect answers all have consequences that aren’t always predictable and once one course is

Every year, every make, every model, at a price you'll love!

Best P

hile most of us likely consider ourselves ethical, a new interactive educational program from BBB demonstrates that questions of ethics can lead to some fascinating discussions...and surprising conclusions.

OPEN 7 DAYS A WEEK COLWOOD: 1772 Island Hwy. 250-478-7603 DUNCAN: 7329 Trans Canada Hwy. 250-597-0424 NANAIMO: 4777 Island Hwy. 250-729-7991

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BBB serving Vancouver Island 8

2014 Statistics BBB Serving Vancouver Island

2014 Statistics 378,599

537,587 Business Reviews Accessed

General Inquiries Made

Consumers looking at Business Reviews

General info/tips/advice

3,084 eQuotes sent to businesses

1,132 Complaints Processed

15 Investigations performed 25 Ad Reviews processed 320

79% Complaint Resolution Rate

Referrals to other agencies

We also continously monitor BBB Logo Misuse & report on Government Actions against businesses.

149 new AB’s

1 Arbitrations Conducted

Carefully screened and approved for accreditation

87% Retention Rate Nearly 1300 Accredited Businesses

AB Revocations

7,671 Online AB Dynamic Seals Clicked

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2014 Statistics BBB is over 100 years old Nearly 30 million businesses are operating in the US and Canada There are 400,000 Acredited Businesses in North America People can shop online at hundreds of thousands of sites. People are exposed to as many as 3,000 to 5,000

advertising messages daily through TV, radio, the internet, billboards, magazines, newspapers, etc.

More than

1.1 million charities are registered in the U.S. and Canada BBB helps people identify trustworthy businesses and those that aren’t through 4.5 million Business Reviews bbb.org receives 11 million visitors each month

In Pursuit of Ethics Continued from page 7

explored, audiences can also go back and choose another path to see what response that might generate. About eight award-winning films are currently available, each exploring different ethical dilemmas anyone might encounter, including some that are industry-specific: • Banking • Bullying • Cheating • Auto Repair • Insurance • Retail, and • Home Remodelling

In Pursuit of

ETHICS

tics. The results are devastating to all involved, and a surprise to many program participants, Scott reﬂects. Benefiting a wide Recognizing the role “People are range of audiences, BBB plays in proconstantly including businesses, moting ethical busitrade groups, service surprised, saying, ness practices – and clubs, schools, non- ‘I didn’t think responsible conduct profit organizations of that.’ It gets by consumers – “this and sports organizais the kind of work tions, In Pursuit of people very BBB should be doing. Ethics generates live- engaged.” We’re all about ethly, spirited discussion – Rosalind Scott, ics,” she says. from ethical issues Fully customizable BBB serving Vancouver carefully crafted so according to the group Island, President and CEO that anyone could reand budget, program late to them. elements can range One situation feafrom one-hour pretures a school faced with benching a sentations to full-day workshops or teen basketball star for poor grades ongoing weekly classes. – meaning the team will surely lose For more information about the In the championship. Pursuit of Ethics program, contact Another explores what happens Rosalind Scott at 250.386.6348 ext. when a single mom with money dif109 or rosalindscott@vi.bbb.org. ficulties has the option of netting a significant bonus...if she pursues slightly questionable business tac-

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Torch Awards honour those truly going ‘above & beyond’ By Jennifer Blyth Have you been “WOWed” by a business this year? Someone who went truly above and beyond in their service? You’re encouraged to tell BBB serving Vancouver Island your story and nominate that company for a coveted BBB Torch Award. “I have been moved to tears, and I’ve seen judges moved to tears by the stories we’ve told through the nominations,” says Rosalind Scott, President and CEO of BBB serving Vancouver Island. Scott recalls one “If you have these story of a Holocaust amazing kinds of survivor treated business practices like visiting royalty and the world gets by a local business, and another of pet to find out, that’s store staff who pretty special.” clearly demonstrat- Phil Wade, from Phil Ballam Plumbing & Heating Co. is recognized for 50 Years ed a special level of Accreditation, 2013/2014 BBB Chair Mike Regimbal. – Rosalind Scott, care when a child’s BBB serving pet goldfish died. nominations. Vancouver Island, The Torch Awards are the Businesses cannot nominate themselves but must be President & CEO largest consumer-driven nominated by a customer or another businesses that is award nomination event on a supplier/vendor etc. Businesses must also be in good Vancouver Island, designed standing with BBB to be eligible to win an award. to honour businesses demonstrating exemplary commitment to practicing marketplace ethics. So, what makes a good nomination? Through their nominations, consumers showcase many A single story is all it takes to earn a business a Torch different ways businesses demonstrate reliability, hones- Award. Whether the story is about the business’s ethical ty, service, fairness and respect. Hundreds of nominations practices or its relationship with consumers, for example, are received every year, each read by Scott and the inde- judges want to know what makes this company stand out pendent panel of volunteer judges. Nominees are divided from the crowd. into award category groupings, which can vary depending “Tell us the Who, What, When, Where, Why, How, and on the variety of industries represented and the types of what it all meant to the nominator,” Scott says. “We want Continued on page 12

BBB’s Top 10 Scams of 2014: What were the Top 10 scams circulating in our region in 2014? Better Business Bureau serving Vancouver Island offers their picks, and tips to protect yourself from becoming a victim in 2015. 1) Credit/Loan Scams Many consumers applying online for personal loans became victims of advance fee scams. Victims were told they must wire money to cover an application fee, and/or to purchase insurance before receiving a financial loan. Once the money was wired all contact with the lender ceased and no loan money was ever received. CONSUMER TIP: Legitimate financial lenders will not require you to pay a fee or wire money for paperwork or insurance prior to getting a loan.

2) Door-to-Door Handyman Scams Homeowners were targeted by suspicious contractors, going door-todoor, using “limited opportunity” sales tactics and offering too good to be true verbal deals on home repair opportunities. The work completed by these “contractors” was of poor quality, often not properly completed, and once payment was made the contractors were nowhere to be found. CONSUMER TIP: Legitimate, reputable contractors rarely sell their products or services door-to-door. Before hiring anyone to do any work on your home insist on a written contract outlining all the relevant details. Carefully read the fine print and be sure to check the contractor out at bbb.org before you hire them. 3) Vacation Prize Giveaway Scams Automated phone recordings pretending to come from legitimate airlines, hotels or vacation booking agents lured consumers into believing they were eligible to win a vacation prize. When consumers tried to claim the prize they were connected to an operator that insisted on acquiring personal and credit card information in order to secure the winnings. CONSUMER TIP: Most legitimate airline, hotels and vacation booking agents do not participate in telemarketing promotions, solicitations or unsolicited prize giveaways. You should never have to pay a fee to win a prize. Before giving out any personal information to “claim” a prize, ask to see the details of the prize in writing and carefully read the fine print. Some vacation prize giveaways may cost you more than you are willing to pay. 4) Computer Virus Telemarketing Scam Telemarketers fraudulently claiming to represent Microsoft contact homeowners to inform them that their computer has been infected with a virus, which if not solved immediately will result in the computer becoming unusable. In order to “fix” the problem, the victim is directed to a website, asked to provide their credit card information as payment, and told to download an anti-virus program. In reality there is no computer virus, victims are giving out their credit card information to scammers, paying for an unnecessary service and downloading spyware onto their computer.

Brent Jansen Plumbing & Heating 2012 Ltd. 250.744.6066

Office Hours: Monday - Friday 8am - 5pm

CONSUMER TIP: Treat all unsolicited phone calls with skepticism. Recognize that Microsoft or any other computer company does not know if your computer has a virus, and would not call you to tell you if it did. 5) Masquerades Many computer virus and phishing scams masquerade as the emails or websites of legitimate businesses and organizations. Using the logo and good name of reputable charities, non-profits, banks, government agencies and businesses, scam artists send out a variety of legitimate looking, but fake links designed for you to click on so that they can install malware on your computer or steal your private information. CONSUMER TIP: Never open an email, click on any links, or download any files unless you are certain you understand the reason you are receiving the email. If at any time you think you might have become the victim of a phishing or other computer, email or Internet scam have your computer scanned by a trusted computer repair professional to see if any malware is present. 6) Fake Debt Collection Scams Beware telephone calls from scammers claiming to be debt collectors tracking down payment for loans never received or for loans that were received, but for amounts no longer owing. CONSUMER TIP: If you receive a questionable debt collection call inform the caller that you will not provide any information to them until you get a written notice clearly explaining how much money you owe and to whom it must be paid. If you are uncertain about an unpaid debt, contact the original lender. Never wire money to pay a debt. 7) Unauthorized Billing Scams Scammers, using the guise of a fake business charged stolen credit card numbers small amounts of money (under $10) assuming that most cardholders wouldn’t notice the relatively small charge.

Continued on page 12

WE SPECIALIZE IN: • All plumbing services - hot water tanks, etc. • Sewer & drain tile cleaning • Camera inspections • Natural gas installation licence We have been serving the community for 20 years and firmly believe in an open and direct dialogue with all of our clients, regardless of the size of the job. Our aim is to have no surprises at the end of the job. Be Vote d

of the

www.brentjansenplumbing.com 24 HOUR EMERGENCY SERVICE 250.744.6066

st City

VICT ORIA NEW S

17th

9 % ! 2

12 12

Torch Awards

Top 10 Scams of 2014

Continued from page 10

to make it as easy as possible for anyone to nominate a business. It’s the message, not the medium that’s important.” A good Torch Award nomination explains how a business demonstrated: • Ethical Decision Making – positive, honest, fair, reliable and responsive to customers, employees, suppliers/vendors/sub-contractors and the community at large; • Trustworthiness – can be trusted to deliver on its promises; • Customer Service Excellence – strives to go above and beyond in its operations, services and commitment to customer satisfaction; • Community Engagement – takes a leadership role in supporting the community; • High ethical standards of behaviour toward customers, suppliers, employees and communities; • Ethical practices surrounding their buyer/seller relationship; • Marketing, advertising, communications and sales practices reﬂecting a true representation of what is being offered in the marketplace; • Acknowledgment of ethical marketplace standards by industry peers and in communities where they do business. • How ethics policies are effectively communicated to employees. To nominate a company

for a Torch Award, simply download a nomination directly from bbb.org/vancouver-island and email, fax, mail or drop it off at the BBB oﬃce. Or, share your experience via email, fax, or letter, being sure to include your name and contact information, plus the business name and contact information. Why do Torch Award nomination matter? If consumers expect businesses to provide a certain level of service and they exceed expectations, consumers should acknowledge the business for their efforts. “This not only encourages the business itself to continue to be great but it also sets the bar higher for their competition and the marketplace as a whole,” Scott explains. Nominating a company for a Torch Award lets the business and the greater community know that ethical business practices really do matter, she adds, noting that Torch Award nominees and winners get public recognition, encouraging more business. “If you have these amazing kinds of business practices and the world gets to find out, that’s pretty special.”

Garden Equipment

Continued from page 11 CONSUMER TIP: Reduce your risk of credit card fraud by always reporting lost credit cards and incorrect charges on your bill to your financial institution. Carefully monitor your statements and compare purchases with printed receipts. If your credit card has been compromised have it replaced immediately. 8) Counterfeit Drugs & Health Products Many consumers are being lured by too good to be true print, television and online advertising for miracle drugs, eye care products and other health or beauty products that promise more than they deliver. Counterfeit products are rampant and it is difficult to know if the products you are purchasing are safe, effective, stored properly, are past their expiry date or really part of a multi-level marketing scheme. CONSUMER TIP: Even though it can be more expensive the safest way to purchase drugs and health products is through the prescription or referral of a certified health care practitioner and from a local, known pharmacy, health store or supplier. Before you purchase drugs online or via phone be sure to do your research first to make sure the company and product are legitimate, effective and that you understand the risks associated with it. 9) Directory Invoice Scams Local companies were aggressively targeted via fax and email with a fake invoice that appeared to be for advertising in a popular business directory. Businesses that paid the fake invoice, or filled the contact form attached, contractually agreed to purchase costly advertising in a virtually unknown online directory. CONSUMER TIP: Both businesses and individuals need to carefully review every invoice and bill received to ensure they are from legitimate companies that you actually do business with. When signing any document or making any payment carefully read the fine print to make sure you understand the terms and conditions of the sale. 10) Trending Click Bait Scams Scammers use popular or “trending” news and entertainment topics to trick consumers into clicking on fake links to videos, images and posts embedded in social media sites, on websites and in emails. The fake links often result in malicious viruses, malware and spyware being downloaded onto computers, tablets and smart phones. CONSUMER TIP: Stay away from promotions with phrases like “exclusive,” “shocking” or “sensational” footage. Hover over a link to see it’s true destination. Before you click, mouse over the link to see exactly where the URL is intended to take you. Don’t click on links leading to unfamiliar websites. Install anti-virus software on all your computers and be sure to have your devices regularly scanned.

Fertilizers & Soil

Plants & Seeds

Fertilizer • Feed • Landscape Supplies Greenhouse Supplies • Seed • Plants Professional Tools • Organic Fertilizers Pond Pumps • Sea Soil Husqvarna Equipment

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www.shopvictoria.ca/integritysales/

ACCESSIBILITY PRODUCTS – AUTO BODY REPAIR & PAINTING Accessibility Products

Animal Hospitals

CANADA SCOOTERS

Peninsula Veterinary House Call Services, Sidney - - - - - - - -250 655-9449

Antiques-Dealers

SEE OUR ADS ON THIS PAGE

www.canadascooters.com - - - - - - - - - - - - Victoria 250 383-7383

Charmaine’s Past and Present, Victoria - - - - - - - - - - - - - - - -250 382-1083

Appliances-Major-Dealers

Accommodations Denniston by the Sea, Victoria - - - - - - Toll Free 888 796-2699

INN ON LONG LAKE

www.innonlonglake.com ---(See our ad on Page 10) ---250 758-1144

Accountants Collins Barrow Victoria Ltd., Victoria- - - - - - - - - - - - - - - - - -250 386-0500 CPCM & Co, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-1115 Dickson, Dusanj & Wirk, Victoria - - - - - - - - - - - - - - - - - - - -250 220-7335

MORINE & CO. CHARTERED ACCOUNTANTS LLP

975 Terminal Ave. North - - - - - - - - - Nanaimo 250 753-9193 312-1959 152nd Street - - - - - - - - - White Rock 604 531-0982 www.morineandco.com

Parkes & Company Chartered Accountants, Victoria - - - - - - -250 383-2166 Wiseman & Company, Victoria - - - - - - - - - - - - - - - - - - - - - -250 744-3543

Accounting Services

Courtenay Appliances Wholesale Ltd., Courtenay - - - - - - - -250 334-3666 Lansdowne Appliance Ltd., Victoria - - - - - - - - - - - - - - - - - -250 383-1275 Stockli Home Appliance Centre Ltd., Victoria - - - - - - - - - - - -250 385-1123

TRAIL APPLIANCES

2360 Millstream Road, Langford - - - - - - - - - - - 250 475-1511 www.trailappliances.com

Appliances-Major-Parts & Supplies Doug’s Dependable Service, Sidney - - - - - - - - - - - - - - - - - -250 656-3400

Aquaculture Campbell River Netloft Ltd., Campbell River - - - - - - - - - - - -250 286-3249

Acheson Whitley Sweeney Foley, Barristers, Victoria - - - - - -250 384-6262 Anne Sheane Law Corporation, Victoria - - - - - - - - - - - - - - -250 386-3080 Crease Harman LLP, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 388-5421 Johns Southward Glazier Walton & Margetts, Victoria- - - - -250 381-7321

JONES EMERY HARGREAVES SWAN LLP

www.jonesemery.com (See our ad on this page) Victoria 250 382-7222

MacIsaac & Co., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 381-5353 McConnan Bion O’Connor & Peterson Law Corporation, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-1383 Pearlman Lindholm, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 388-4433

Attorneys-Bankruptcy & Taxes Smythe Ratcliffe Insolvency Inc., Victoria - - - - - - - - - - - - - -250 382-2668

Auctioneers Kilshaw’s Auctioneers Ltd., Victoria - - - - - - - - - - - - - - - - - -250 384-6441 Lunds Auctioneers & Appraisers Ltd., Victoria - - - - - - - - - - -250 386-3308

Auto Body Repair & Painting

Architects

COWICHAN COLLISION LTD

Joe Newell Architect Inc., Victoria - - - - - - - - - - - - - - - - - - -250 382-4240

Art Galleries, Dealers & Consultants

Your one stop Yourfinancial one stop shop

AUTO BODY REPAIR & PAINTING

Spirits of the West Coast Native Art Gallery, Courtenay - - - -250 338-2120 Winchester Galleries, Victoria - - - - - - - - - - - - - - - - - - - - - -250 595-2777

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Asbestos Removal Service

financial Accounting & TaxesshopHOME SOULUTIONS REMEDIATION

Hazpro Environmental Ltd, Victoria - - - - - - - - - - - - - - - - - - -250 891-4977

Tax Prep • Accounting • Free Financial Consulting • Insurance Corporate, Small Business, Personal & Estate Taxes www.homeSOULutions.ca - - - - - - - Victoria 250 888-8963

AACT FINANCIAL SOLUTIONS INC.

1353 Esquimalt Rd • www.aact.ca • 250-383-3834 1353 Esquimalt Rd. • 250-383-3834

www.aact.ca

AACT FINANCIAL SOLUTIONS INC.

www.aact.ca - - - (See our ad on this page) - - - 250 383-3834

INTEGRATED BUSINESS MANAGEMENT GROUP Certified QuickBooks ProAdvisor Certified Professional Bookkeeper www.IBMGI.com - - - - - - - - - - - - Victoria 250 882-1680 Pratz Bookkeeping & Tax, Duncan - - - - - - - - - - - - - - - - - - - -250 597-2114

Adventure Tours/Kayak Tours WEST COAST EXPEDITIONS SEA KAYAK TOURS

Canadian Signature Sea Kayak Tours and Retreat www.westcoastexpeditions.com - - - Courtenay 250 338-2511

Adjusters Coast Claims Service Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 386-3111

Advertising Agencies & Counselors

REMOVALL REMEDIATION SERVICES LTD.,

Bilingu al service s

Caring for your environment- Residential, Commercial & Industrial www.removall.ca - - - - - - - - - - - - - - - Victoria 250 478-9998

2014 & 2013 BBB TORCH AWARD FINALIST www.vipaving.ca----(See our ad on page 36)----250 386-8210

Associations Beacon Community Services, Victoria - - - - - - - - - - - - - - - - -250 658-6407 Condominium Home Owners Association (CHOA), Victoria - -250 381-9088 Tourism Vancouver Island, Nanaimo - - - - - - - - - - - - - - - - - -250 754-3500 Victoria Residential Builders Association, Victoria - - - - - - - -250 383-5044

Attorneys

JONES EMERY HARGREAVES SWAN LLP BARRISTERS & SOLICITORS Experienced Business Law Lawyers

Air Conditioning Contractors & Systems - Commercial

Contact: Peter Vaartnou, Partner

Air Conditioning Contractors & Systems Foster Heating and Cooling, Victoria - - - - - - - - - - - - - - - - - -250 475-0500

Air Duct Cleaning

BBB 2014 TORCH AWARD FINALIST

ADVANCE COLLISION LTD.

741 Pembroke Street, Victoria - - - - - - - - - - - - 250 388-4491 Free Estimates/No Appt. Required www.advancecollision.com

Bavaro Auto Body & Auto Glass, Qualicum Beach - - - - - - - -250 752-2544 C R No.1 Autobody Ltd., Campbell River - - - - - - - - - - - - - - -250 287-7751

COWICHAN COLLISION

2014 BBB TORCH AWARD FINALIST-Trades 5194 Mearns Road, Duncan- - - - - - - - - - - - - - - 250-746-7532 www.cowichancollision.com------------(See our ad on this page)

FIX AUTO-VICTORIA, WEST SHORE & PENINSULA SEE OUR AD ON PAGE 14

Digital Broadcasting, Campbell River - - - - - - - - - - - - - - - - -250 202-9244 Red Blue Heating & Refrigeration, Victoria - - - - - - - - - - - - -250 516-1740

250-746-7532

5194 Mearns Road, Duncan www.cowichancollision.com

Asphalt Contractors VANCOUVER ISLAND PAVING 1988 LTD.

Attorneys continued

Phone: (250) 382-7222 Fax: (250) 382-5436 1212 - 1175 Douglas Street Victoria, BC V8W 2E1

Email: lawyers@jonesemery.com www.jonesemery.com

www.FIXauto.com - - - -NOW 3 Locations to Serve You Fix Auto Peninsula, Saanichton- - - - - - - - - - - - - - - - - - - - - -250 652-3221 FIX Auto Victoria South, Victoria- - - - - - - - - - - - - - - - - - - - -250 388-0015 Fix Auto Westshore, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 391-1905 Island Truck & Auto Collision Ltd., Nanaimo - - - - - - - - - - - -250 754-2641

LITTLE VALLEY RESTORATIONS & COLLISION Quality Assured Collision Service Auto Body Repair & Painting www.littlevalleyrestorations.com

13070 Thomas Rd, Ladysmith ------------ 250 245-3022 Mid Island Auto Collision Ltd., Nanaimo - - - - - - - - - - - - - - -250 753-5123 Prancing Horse Autobody & Paint, Victoria - - - - - - - - - - - - -250 361-3411 Pre-Tech Collision Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 385-7344

STONE BROS. AUTO BODY LTD.

Your One-Stop Auto Body Shop for Collision Repairs www.stonebrosautobody.ca- - - - - - - Nanaimo 250 753-2948

“We are the source for new and used mobility scooters on Vancouver Island”

PHILLIPS POWER VAC LTD. www.phillipspowervac.ca-----(See our ad on this page)-----250-380-7090

SEARS CARPET, UPHOLSTERY & DUCT CLEANING

2014 BBB TORCH AWARD FINALISTS – HOME IMPROVEMENT searswfh@shaw.ca----Serving the Mid-Island----250 756-0916

Airports Nanaimo Airport Commission, Cassidy - - - - - - - - - - - - - - - -250 245-2157 Victoria Airport Authority, Sidney - - - - - - - - - - - - - - - - - - - -250 953-7500

Committed to Keeping You Moving Moving Committed to Keeping You Moving Committed You

SERVICING ISLAND WIDE - TRADE INS WELCOME FREE DELIVERY & IN-HOME TRIALS

Committed to Keeping You Moving 2005 Cook St, Victoria, BC Toll Free 1-866-383-7383

250-383-7383 www.canadascooters.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

AUTO DEALERS - NEW CARS – AUTO REPAIR & SERVICE

Auto Dealers-New Cars

Auto Repair & Service - continued

Alberni Chrysler Ltd., Port Alberni- - - - - - - - - - - - - - - - - - - -250 723-5331 Alberni Toyota, Port Alberni - - - - - - - - - - - - - - - - - - - - - - - -250 723-9448 Comox Valley Dodge Chrysler Jeep, Courtenay - - - - - - - - - -250 338-5451 Dave Wheaton Chevrolet Buick Cadillac GMC, Victoria- - - - -250 382-7121 Discovery Honda, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 748-5814 Flagship Ford, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - -877 546-0436 Glenoak Ford Sales, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 384-1144 Jaguar Victoria/Land Rover Victoria, Victoria- - - - - - - - - - - -250 475-3313 Jenner Chevrolet Buick GMC Ltd., Victoria - - - - - - - - - - - - -250 474-1211 Jim Pattison Metro Lexus Toyota, Victoria- - - - - - - - - - - - - -250 386-3516 Laird Wheaton, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 758-2438

JIM PATTISON TOYOTA-DUNCAN

6529 Trans Canada Hwy, Duncan - - - - - - - - - - - 250 746-5111 www.jptoyota-duncan.com

Newcastle Nissan Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - -250 756-1515 Peter Baljet GM, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-7131 Saunders Sales and Service Ltd., Victoria - - - - - - - - - - - - - -250 474-2211 Steve Marshall Ford, Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 758-7311

STRATHCONA TOYOTA

2785 North Island Hwy, Campbell River - - - - - 250 287-9527 www.strathconatoyota.com

Suburban Motors, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 475-2255 Victoria Ford Alliance Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 475-2255

VICTORIA HYUNDAI

525 Gorge Road East, Victoria - - - - - - - - - - - - 250 995-2984 www.victoriahyundai.ca - - - - - - - - - Toll Free 1 877 532-2024

Auto Dealers-Used Cars

Carman Fine Cars Inc., Lantzville - - - - - - - - - - - - - - - - - - - -250 390-4007

CITY DISCOUNT TIRES

New and Guaranteed Used Tires/Auto Repairs and Service #1-798 Fairview at Ellery, Victoria - - - - - - - - - - 778 440-8473 Best Used Tire Warranty in the Business!

Comox Valley Automotive Services Ltd., Comox - - - - - - - - - -250 339-4616

The Workin’ Folks Car & Truck Store 2013 BBB TORCH AWARD WINNER FOR TRUSTWORTHINESS

3 Time Torch Award Winner – 2009, 2012 & 2013 • Safety Inspected-Affordable Cars & Trucks • Financing Available • Good & Bad Credit Welcome

Sales & Service 1-800-952-3356 | 250-478-1128 1658 Island Hwy, Victoria • ww.car-corral.com V.I. Auto Exchange, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 384-4499 Victoria Ford Alliance Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 475-2255

Auto Driving School 1ST CLASS DRIVING SCHOOL LTD.

www.instructordarryl.com - - - - - - - - Courtenay 250-897-9875

Cowichan School of Motoring, Inc., Duncan- - - - - - - - - - - - -250 748-1241 Ingrid Weighton’s Driver Education Ltd., Victoria - - - - - - - - -250 388-6638

Auto Renting & Leasing Budget Car & Truck Rentals, Victoria- - - - - - - - - - - - - - - - - -250 953-5353 GSA Auto Rentals Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - -250 655-5038

COWICHAN COLLISION

2014 BBB TORCH AWARD FINALIST-Trades 5194 Mearns Road, Duncan- - - - - - - - - - - - - - - 250-746-7532 www.cowichancollision.com------------(See our ad on page 13)

Deep Cove Auto Service, North, Saanich- - - - - - - - - - - - - - -778 426-1321 Derick’s Automotive Services Ltd., Victoria - - - - - - - - - - - - -250 382-1314 Dickson & Fraser Auto Repairs, Duncan - - - - - - - - - - - - - - -250 746-4652 EDP Automotive Service Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-0911 Esso Car Clinic, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 592-2455

FAIRFIELD AUTO REPAIR & CAR WASH

1090 Fairfield Rd., Victoria- - - - - - - - - - - - - - - 250 385-6371

FIX AUTO-VICTORIA, WEST SHORE & PENINSULA

Your Automotive Collision Repair Experts! PEACE OF MIND & NATIONAL NETWORK GUARANTEE www.FIXauto.com---3 Locations To Serve You---(See our ad on this page)

Fix Auto Peninsula, Saanichton- - - - - - - - - - - - - - - - - - - - - -250 652-3221 FIX Auto Victoria South, Victoria- - - - - - - - - - - - - - - - - - - - -250 388-0015 Fix Auto Westshore, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 391-1905

GLEN LAKE AUTOMOTIVE CENTRE LTD.

Complete Automotive Repair & Service Specialist 1098 Goldstream Ave., Victoria - - - - - - - - - - - 250 474-3535 (See our ad on this page)

Auto Repair & Service

GLEN LAKE AUTOMOTIVE CENTRE

– 25 YEARS –

QUALITY SERVICE, OUTSTANDING VEHICLES

COLWOOD 1772 Island Hwy. 250-478-7603 DL #30897 DUNCAN 7329 Trans Canada Hwy. 250-597-0424 DL #31033 NANAIMO 4777 Island Hwy. 250-729-7991 DL #30917 FOR MORE DETAILS SEE OUR AD ON PAGE 7

COMPLETE AUTOMOTIVE REPAIR & SERVICE SPECIALISTS

Cruisin Auto Sales, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 896-3359

GALAXY MOTORS SEE OUR 25TH ANNIVERSARY AD ON PAGE 7

SINCE 1979

Serving Sidney Since 1939

Complete Mechanical Repairs 9139 East Saanich Rd., Sidney 250-656-3939 www.gurtonsgarage.com

GURTON’S GARAGE LTD.

9139 East Saanich Rd. Sidney---(See our ad on this page)---250 656-3939

HART’S AUTO REPAIR LTD.

www.galaxymotors.net - - - - - - - - - - - - 250 478-7603

1065 A Canada Ave., Duncan- - - - - - - - - - - - - 250 746-7176 Auto Service You Can Trust! - - - - - - - - - - www.hartsauto.ca

HOWIES CAR CORRAL 1098 GOLDSTREAM AVE, WEST SHORE

250-474-3535

Serving Sidney Since 1939

Quality Used Cars

Alpine Auto Repair & TireCraft, Victoria - - - - - - - - - - - - - - -250 474-3777 Andy’s Auto Centre Ltd., Courtenay- - - - - - - - - - - - - - - - - - -250 334-4402

9139 East Saanich Rd., Sidney 250-656-3939 www.gurtonsgarage.com

BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

Carman Fine Cars Inc., Lantzville - - - - - - - - - - - - - - - - - - - -250 390-4007

GURTON’S GARAGE LTD.

9139 East Saanich Rd. Sidney---(See our ad on this page)---250 656-3939

HOWIES CAR CORRAL

2014 TORCH AWARD FINALIST – 2013 TORCH AWARD WINNER 1658 Island Hwy. Victoria - - - - - - - - - - - - - - - - 250 478-1128 www.car-corral.com-- - - - - - - - - - - -(See our ad on this page)

CEDAR HILL AUTOMOTIVE

www.cedarhillautomotive.ca - - - - - - - - Victoria 250 472-1166

The Workin’ Folks Car & Truck Store 2014 TORCH AWARD FINALIST – 2013 TORCH

www.car-corral.com- - - - - - - (See our ad on this page) 1658 Island Hwy. Victoria - - - - - - - - - - - - 250 478-1128

Island Highway Automotive, Victoria- - - - - - - - - - - - - - - - - -250 474-6611 Island Motorsport BMW Specialists Ltd., Victoria - - - - - - - -250 920-4141 Island Muffler & Brake Shop, Victoria - - - - - - - - - - - - - - - - -250 385-7033 Jas Toora Automotive & Transmission Services Ltd., Victoria 250 389-0624 Lakeland Automotive Ltd., Campbell River- - - - - - - - - - - - - -250 287-4677 Lou’s Auto Repair Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - -250 383-3131 Lyall St. Service, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-0015 Mark’s Import Auto, Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 758-7785

MIDAS AUTO SERVICE & TIRES COMPLETE AUTOMOTIVE REPAIR

From Engine Diagnostics to Factory Scheduled Maintenance

www.midas.ca ------------------ Trust the Midas Touch

CLAIR DOWNEY SERVICE

9429 Canora Rd., Sidney - - - - - - - - - - - - - - - - - - 250 656-2921 www.clairdowney.com

Mid Island Automotive Repairs Ltd., Nanaimo - - - - - - - - - - -250 756-7871 Miles D Automotive Ltd, Parksville - - - - - - - - - - - - - - - - - - -250 248-9679 Millars Automotive, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 391-0588 OK Tire, Saanichton- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 544-1489 Old Style Repair Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 478-9246 Olender’s Auto Care Centre Ltd., Duncan- - - - - - - - - - - - - - -250 748-2597 Parkside Motors Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 382-1113 Pennzoil 10 Minute Oil Change, Victoria - - - - - - - - - - - - - - -250 474-7133 Searle’s Auto Repairs Co. Ltd., Victoria - - - - - - - - - - - - - - - -250 475-2000 Seymour Services, Campbell River - - - - - - - - - - - - - - - - - - -250 287-3505

STONE BROS. AUTO BODY LTD.

www.stonebrosautobody.ca- - - - - - - Nanaimo 250 753-2948

Surfside Automotive Inc., Parksville - - - - - - - - - - - - - - - - - -250 248-1133 Townside Automotive, Victoria - - - - - - - - - - - - - - - - - - - - - -250 381-2421 Trackside Auto Service Ltd., Victoria - - - - - - - - - - - - - - - - - -250 383-5509 Valley West Autohaus, Courtenay- - - - - - - - - - - - - - - - - - - -250 334-9888

Your Automotive Collision Repair Experts! ■

Collision & Body Repair ■ Automotive Paint ■ Aluminium Repairs

Competitive Rates • Standardized Estimates TRUST |

SERVICE |

RELIABILITY

NEW LOCATION! FIX AUTO PENINSULA

FIX AUTO VICTORIA SOUTH FIX AUTO WESTSHORE

250-652-3221

250-388-0015

6722 Bertram Pl., Saanichton 511 Gorge Rd. E, Victoria

2920 Jacklin Rd., Westshore

250-391-1905

www.fixauto.com NOW 3 LOCATIONS TO SERVE YOU BETTER!

Call a BBB Accredited Business first!

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

AUTO REPAIR -WINDSHIELD, GLASS SHOPS – BLASTING CONTRACTORS Auto Repair-Windshield, Glass Shops Broco Auto Glass & Upholstery, Nanaimo - - - - - - - - - - - - - -250 390-2204

COWICHAN COLLISION

www.cowichancollision.com--(See our ad on page 13)---250-746-7532

PROLINE GLASS LTD.

BATHMASTER NANAIMO/DUNCAN

20 Years in Business - - - - - - - - - - - - - Duncan 250 746-1030 Nanaimo 250 753-9797 - - - - - - - - - - Victoria 250 885-0879 www.bathmaster.com

(See our ad on this page) - - - - - - - - - - Victoria 250 478-3900

VI Tub & Surround Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 885-0879

Bathtubs & Sinks-Repair & Refinish - continued-

THE BATHTUB DOCTOR THE BATHTUB DOCTOR

Bathroom Remodeling

When Quality and Service Count!- - - - - -Port Alberni 250 724-1372 www.prolineglass.ca-- - - - - - - - - - - -(See our ad on page 44)

“often imitated, never duplicated” “often “often imitated, imitated, never never duplicated” duplicated”

Van Isle Auto Glass, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 474-5551

Auto & RV Detailing

ENAMEL ENAMEL ENAMEL BATHTUBS BATHTUBS BATHTUBS RESURFACED RESURFACED RESURFACED CHIPS CHIPS REPAIRED CHIPS REPAIRED REPAIRED tubdoc@shaw.ca

The Bathroom Remodel Specialists

NATIONWIDE CARPET CLEANING

It’s Not Clean Until YOU Say It’s Clean...Guaranteed. Victoria 250 727-0777------------------------ Duncan 250 748-5274 Nanaimo 250-754-9813--www.nationwidecarpetcleaningvictoria.ca (See our ad on page 17)

Auto Service-Specialty Parts RPM Motorsport Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -888 212-4073

Auto Service-Window Tinting SHC AUTOGRAPHX LTD.

Automotive Tires & Wheels, Window Tinting & Auto Detailing 474 Bay Street, Victoria- - - - - - - - - - - - - - - - - - 250 360-2209 www.shcwheels.com

Auto Wrecking

Complete Bathroom Renovations Tub/Shower Conversions & Walk In Tubs Senior Accessible Baths & Equipment We Don’t Just Cover the Problem. We Fix It. 250.386.2284 (BATH) • pacificbathrooms.ca

250-478-3900 250-478-3900 Monday, May 17, 2010 2:24:54 PM 250-478-3900 0403 TheBathroomDoctor 4CD.indd

BATH FITTER SEE OUR AD ON THIS PAGE

www.bathfittervancouverisl.com -Victoria 250 418-8827

www.blackys.com 4855 Trans Canada Hwy, Duncan - - - - - 250 748-0341

MAXWELLS NEW USED AUTO & TRUCK PARTS Wrecking Light Trucks • 4X4s • SUVs • Cars

www.maxwellsauto.com Email: maxwells.ca@shaw.ca - - -Toll Free: 800 962-6551 3330 Trans Canada Hwy., Mill Bay - 250 743-9326

Batteries-Storage-Retail

www.enerheatrenos.com- - - - - - - - - - Victoria 250 382-1224 (See our ad on page 44)

Victoria Battery Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 361-3933

Beauty Salons and Spas

FENWICK BATH/BC TUBLINERS

Bathtub Liners • Wall Surrounds • Walk-In Tubs, Tub to Shower Conversions • Specializing in Acrylic Products www.fenwickbath.ca - - - - - - - - - - - - - Victoria 250 479-3166

ANNA’S HAIR DESIGN

CHANDLER CONSTRUCTION LTD.

Small Company. Big Results! Residential•Commercial•Custom Millwork www.chandlerconstruction.ca - - - - - - - Victoria 250 477-7431 (See our ad on page 19)

ISLAND MARBLE LTD. – BATHROOM SPECIALISTS 6829 Veyaness Road, Saanichton - - - - - - - - - - 250 652-2680 www.islandmarble.ca

Awnings & Canopies COAST ALUMINUM

www.coastaluminum.ca - - - - - - - - - -Parksville 250 248-9844 Nanaimo 250-754-9840 - - - - - - - - - Courtenay 250 338-5211

PACIFIC BLINDS & DRAPES

738 Caledonia Ave, Victoria - - - - - - - - - - - - - - - 250 383-8515 www.pacblinds.ca - - - - - - - - - - - - - (See our ad on page 16)

Pacific Rollshutters & Awnings, Victoria - - - - - - - - - - - - - - -250 361-4714

WIZARD SCREENS & MORE

493-B Burnside Road East, Victoria- - - - - - - - - - 250-384-8931 www.wizardscreens.com- - - - - - - - -Toll Free 1-888-949-3667 (See our ad on page 41)

Bailiffs Envoy Bailiff & Collection Services Ltd., Victoria - - - - - - - - -250 474-7376

Bakers-Retail Columbia Bakery Ltd, Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 758-7219

ISLAND BAKERY LTD. Specializing in Fresh Baked Bread & Rolls If it’s fresher than Island Bakery, it’s still in the oven. 3744 Trans Canada Hwy., Cobble Hill --- 250 743-4244

Bakers-Wholesale Island Bakery Ltd., Cobble Hill - - - - - - - - - - - - - - - - - - - - - -250 743-4244

Bank Equipment & Supplies

Bed Bug Removal

We don’t just cover the problem, we fix it! www.pacificbathrooms.ca - - - - -Victoria 250 386-BATH (2284) (See our ad on this page)

www.bcbedbugexpert.com

Bedding

Re-Bath of Vancouver Island, Parksville- - - - - - - - - - - - - - - -250 586-1555

Eurodown Quilts & Pillows Ltd., Nanaimo - - - - - - - - - - - - - -250 390-4841

QUALITY RENOVATIONS & REPAIRS~Over 30 Years Experience Residential/Commercial/Government-----Victoria 250-592-1782 www.tlc-contracting.ca--------------------(See our ad on page 20)

Bathtubs & Sinks-Repair & Refinish BATH FITTER

2014 BBB TORCH AWARD FINALIST-Home Improvement 482 Bay Street, Victoria--------------------------250 418-8827 www.bathfittervancouverisl.com-----(See our ad on this page)

Bathmaster Nanaimo/Duncan - - - - - - - - - - - - - - - - - - - - - -250 746-1030

FENWICK BATH/BC

Bathtub Liners • Wall Surrounds • Walk-In Tubs Tub to Shower Conversions • Specializing in Acrylic Products BBB Torch Award Finalist Since 2003 www.fenwickbath.ca Showroom: 506 Alpha St., Victoria 250 479-3166

Bed & Breakfast

THERMAL REMEDIATION EXPERTS INC. BC’S BED BUG EXPERTS - - - - - - Port Alberni 250 730-1854

PACIFIC BATHROOMS

www.victoriarenovations.ca- - - - - - - - - - - - - - - 250 634-1989 (See our ad on page 20)

Beauty Schools Aveda Institute, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-7985

Denniston by the Sea, Victoria - - - - - - - - Toll Free 888 796-2699

www.novarenovations.com - - - - - - - - - - - - - - - 250-216-9361

TRIPLE R CONSTRUCTION INC.

Hair Design • Tanning • Esthetics 3554 Blanshard Street, Victoria-- - - - - - - - - - - - 250 361-2662 www.annashairdesign.com

EasyRez Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 265-0377

NOVA RENOVATIONS LTD.

TLC CONTRACTING INC.

“SINCE 1952” “SINCE “SINCE1952” 1952”

Monday, Monday,May May17, 17,2010 20102:24:54 2:24:54PM PM 0403 0403TheBathroomDoctor TheBathroomDoctor4CD.indd 4CD.indd

Dupont Kitchen & Bath, Victoria - - - - - - - - - - - - - - - - - - - - -250 885-9587

ENERHEAT RENOVATIONS

BLACKY'S AUTO RECYCLING LTD

THE BATHTUB DOCTOR

Beds-Retail JOHN’S BEDROOM BARN & FOAM WAREHOUSE 101-841 Cliffe Avenue, Courtenay. - - - - - - - - - - - 250 897-1666 1707 Bowen Road, Nanaimo - - - - - - - - - - - - - - º250 741-1777 www.johnsbedrooms.com

M & N MATTRESS SHOP

2014 BBB TORCH AWARD FINALIST-Lifestyle 1-291 East Island Hwy., Parksville----------------250-248-7133 www.parksvillemattress.com - - - - - -(See our ad on page 33) Murphy Wall-Beds of Canada, Victoria - - - - - - - - 250 744-2195 www.murphybeds-victoria.com - - - - - - (See our ad on page 6)

Bicycle-Dealers North Park Bicycle Shop, Victoria - - - - - - - - - - - - - - - - - - - -250 386-2453

Blasting Contractors HHS Drilling & Blasting Ltd., Victoria - - - - - - - - - - - - - - - - -250 474-6751

Chase Paymentech Solutions, Toronto- - - - - - - - - - - - - - - - -877 552-5533

GET THE BATHROOM OF YOUR DREAMS – IN ONE DAY!

Banks HSBC Bank Canada, Etobicoke - - - - - - - - - - - - - - - - - - - - - -416 763-5018 TD Auto Finance, Nanaimo- - - - - - - - - - - - - - - - - - - - - - - - -800 276-1977

Barbers

With Bath Fitter it’s easier and more affordable than you think. We’ll fit your bathroom, your style, and your budget.

BEFORE BEFORE BEFORE

Tony’s Hair Design, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 478-1221

Bath Liners BATH FITTER

2014 BBB TORCH AWARD FINALIST-Home Improvement 482 Bay Street, Victoria- - - - - - - - - - - - - - - - - - 250 418-8827 www.bathfittervancouverisl.com-----(See our ad on this page)

Bathroom Remodeling A&R HOMES

AFTER I T ’S

® BAFTER E T T E R W I T H B AT H F I T T E R ®® I T ’S B E T T E R W I T H B AT H F I T T E R ® AFTER HOW BATH FITTER WORKS HOW BATH FITTER WORKS • We take precise measurements to ensure the PERFECT CUSTOM FIT. • We take precise measurements to ensure the PERFECT CUSTOM FIT. • We c raf t yo ur n ew b a t h or shower in our STATE-OF-THE-ART • We c raf t yo ur n ew b a t h or shower in our STATE-OF-THE-ART North American facility. North American facility.

h tor shower in our STATE-OF-THE-ART h or shower • Yo ur n ew in u b our o r uniSTATE-OF-THE-ART qu e, O N E-PIECE SE A MLESS WALL SYS TEM h tor shower in our STATE-OF-THE-ART h or shower • Yo ur n ew in u b our o r uniSTATE-OF-THE-ART qu e, O N E-PIECE SE A MLESS WALL SYS TEM

Quality Renovations & New Construction~Treating Your Home Like My Own! www.aandrhomes.ca...(See our ad on page 19)...250-888-5436

• O u r p r o f e s si o n a l l y t r a in e d e m p l oy e e s ins t a l l it – in AS L I T T L E • O u r p r o f e s si o n a l l y t r a in e d e m p l oy e e s ins t a l l it – in AS L I T T L E AS ONE DAY. AS ONE DAY.

2014 TORCH AWARD

FINALIST!

HOW BATH FITTER WORKS • We take precise measurements to ensure the PERFECT CUSTOM FIT. • We craft your new bath or shower in our STATE-OF-THE-ART Canadian facility. • Your new tub or unique, ONE-PIECE SEAMLESS WALL SYSTEM can be installed over your existing fixtures. • Our professionally trained employees install it – in AS LITTLE AS ONE DAY. • You get the Bath Fitter LIFETIME WARRANTY (see location for details).

Call us for a free in-home estimate

250-418-TUBS

482 Bay Street, Victoria

www.bathfitter.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

BLINDS - BUSINESS CONSULTANTS

Blinds

Boat-Charter

Bookkeeping Service

Sandspit Adventures, Sandspit- - - - - - - - - - - - - - - - - - - - - -250 637-2210 Sooke Salmon Charters Ltd., Victoria - - - - - - - - - - - - - - - - -250 380-7018 Subtidal Adventures, Ucluelet - - - - - - - - - - - - - - - - - - - - - -250 726-7336

Boat Dealers

· Blinds & Shutters · Drapes · Motorized Products · Awnings · Retractable Screen Doors · Repair, Parts & Service · Cleaning

PACIFIC BOAT BROKERS INC.

BC’s LARGEST Pre-Owned Vessel Brokerage www.pacificboatbrokers.com - - - - - - - - - - - - -877 448-0010

Boat Equipment & Supplies Professional Repairs & Storage for Boats in the Cowichan Valley www.deansmarine.ca -------------------------------------------250 748-0829 (See our ad on this page)

Boat Repair & Storage

Budget Blinds, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 381-6238 Carriss Window Fashions Ltd., Victoria - - - - - - - - - - - - - - - -250 658-4206

Pacific Blinds & Drapes, 738 Caledonia Ave, Vic - 250 383-8515 (See our ad on this page)

SERVICE • REPAIRS • STORAGE Over 40 Years Combined Experience

www.ruffell-brown.com - - - - - - - - - - - -250 384-1230

• Mercury, Yamaha, Honda, Suzuki, Johnson / Evinrude Outboards • Mercruiser & Volvo Sterndrives

Good Old Fashioned Service

Tidal Blinds

250-748-0829

Blinds · Horizontal Blinds · Vertical Blinds · Cellular Blinds · Roman Roller Shades · Shutters ·

250-416-0097

DEAN’S MARINE LTD.

www.deansmarine.ca ---(See our ad on this page)---250 748-0829

www.tidalblinds.ca

TIDAL BLINDS

www.tidalblinds.ca---(See our ad on this page)---250 416-0097

Boat Builders Lifetimer Boats Inc., Duncan- - - - - - - - - - - - - - - - - - - - - - - -250 748-2187

PAIN FREE TAX & BOOKKEEPING SERVICE

2014 BBB TORCH AWARD FINALIST-Professional Services 29 Burnside Road West, Victoria - - - - - - - - - - - 250-483-1987 www.painfreetaxes.ca - - - - - - - - - - (See our ad on page 42)

Books-New Bolen Books Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 595-4232

Brake Service 1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

GLEN LAKE AUTOMOTIVE CENTRE LTD.

Complete Automotive Repair & Service Specialist 1098 Goldstream Ave., Victoria - - - - - - - - - - - - 250 474-3535 (See our ad on page 14)

QUALITY BRAKE & MUFFLER

Your Complete Auto Repair & Service Centre www.qualitybrakeandmuffler.ca - - - - - Sidney 250-656-7228

Bridal Shops Shades of White Bridal Fashions Ltd, Victoria - - - - - - - - - - -250 475-1220 The Bride’s Closet, Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 753-4975

www.deansmarine.ca • 5147 Polkey Road, Duncan

FREE In-Home Quotes, Consultations & Delivery • Serving the Cowichan Valley

Certified QuickBooks ProAdvisor/Certified Professional Bookkeeper www.IBMGI.com - - - - - - - - - - - - - - - - Victoria 250 882-1680

BIG O TIRES – VICTORIA

Dean’s Marine Ltd.

RUFFELL & BROWN WINDOW FASHIONS SEE OUR AD ON THIS PAGE

INTEGRATED BUSINESS MANAGEMENT GROUP

RR&W Financial Services, Duncan - - - - - - - - - - - - - - - - - - -250 748-6614

DEAN’S MARINE LTD.

738 Caledonia Ave, Victoria ~ 250-383-8515 www.pacblinds.ca

BC Island Tax & Bookkeeping, Brentwood Bay - - - - - - - - - - -250 652-1353

FREEZE RIGHT MARINE LTD.

Refrigeration/Ship Repair/Aluminum & Steel Fabrication/ Portable Welding/Mechanical/Machining/HYAB/Crane Services www.freezerightmarine.com - - - - - - - - - - - - - - 250 886-8880

Gartside Marine Engines Ltd., Sidney - - - - - - - - - - - - - - - - -250 655-4543 South Island Marine Ltd., Sidney - - - - - - - - - - - - - - - - - - - -250 656-1405

Boating Instruction-Canoe & Kayak West Coast Expeditions Sea Kayak Tours, Courtenay - - - - - -250 338-2511

Building Cleaning-Exterior

IF WE CAN’T CLEAN IT, NOBODY CAN!

• Heritage Building Restoration

• Building Cleaning – Exterior • Paint & Coating Removal • Sealer Applications • Grafﬁti Removal & Anti-Grafﬁti Coatings • Diamond Polishing-Marble, 250-472-7611 www.cdspecialty.ca Granite & Concrete A-1 Window Washing, Victoria - - - - - - - - - - - - - - - - - - - - -250 896-5849

CD SPECIALTY CLEANING & RESTORATION LTD.

www.cdspecialty.ca 250 472-7611 (See our ad on this page)

Building Contractors Benco Ventures, Courtenay - - - - - - - - - - - - - - - - - - - - - - - -250 338-9521 Brian Childs & Co. Construction Ltd., Ladysmith- - - - - - - - - -250 245-5090 Dapalouno Fine Homes, Sooke - - - - - - - - - - - - - - - - - - - - - -250 642-4490

Mastercraft Construction, Design & Renovations - 250 889-2533

• Faux Wood Blinds • Wood Blinds • Venetian Blinds • Pleated Shades • Cellular Shades • Woven Woods • Roller Blinds • Best Price Policy • Sheers

• Draperies • Valances • Roman Shades • Drapery Rods • Interior Shutters • Motorization • Upholstery • Repair & Service • Soft Shadings

6 YE

AR IN A S ROW

2 0 1 4

N.V.H. Contracting Ltd., Campbell River- - - - - - - - - - - - - - - -778 420-5566

Building Inspection CENTRAL ISLAND HOMEPRO

1219 Marine Way, Nanoose Bay - - - - - - - - - - 250 468-5750

INSIGHT HOME INSPECTIONS INC.

Insight you can trust! Ask about our Thermal Imaging Services www.4insight.ca- - - - - - - - - - - - - - - - - - - - - - - 250 920-6322 (See our ad on page 30)

Sherlock Home Inspection Service Ltd., Victoria- - - - - - - - - -250 384-8600

Building Materials Arbutus Building Supplies Ltd., Gabriola Island - - - - - - - - - -250 247-8157 Lake Cowichan Home Centre Ltd., Lake Cowichan - - - - - - - -250 749-6618 Metal Supermarkets - Vancouver Island, Saanichton - - - - - -250 544-4000 Namdor Reinforcing Steel 1987 Ltd., Victoria- - - - - - - - - - - -250 383-5562 Renew Building Service Inc., Victoria - - - - - - - - - - - - - - - - -250 391-4071 RTC Industries of Canada Ltd., Cowichan Bay - - - - - - - - - - -250 746-0590

THE FINISHING STORE FLOORS MOULDINGS & MANTELS LTD.

780 Topaz Ave, Vic - - - - - - - - - - - - - - - - - - - - 250 384-3003 www.finishingstore.com

VISIT VICTORIA’S LARGEST WINDOW FASHIONS SHOWROOM

FOR FREE SHOP-AT-HOME SERVICE CALL

250.384.1230

OR VISIT: WWW.RUFFELL-BROWN.COM

Burglar Alarms & Monitoring ADT Security Services Canada Inc., Victoria - - - - - - - - - - - -250 386-7505 Beacon Secure Systems Ltd., Victoria - - - - - - - - - - - - - - - - -250 370-4392

Business Brokers Sunbelt Business Brokers BC (West Coast) Inc., Nanaimo- - -250 751-7917

Business Consultants Chemistry Consulting Group-Business & HR Consulting, Victoria 250 382-3303

1-2745 Bridge Street, Victoria | Mon-Fri: 9-5 Sat 9:30 to 4 BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

BUSINESS OPPORTUNITY CO. – CARPET & AREA RUG CLEANERS Business Opportunity Companies Pacific Alliance International Marketing Ltd., Victoria- - - - - -250 389-2931

Business Services (General) Brainy Girl Virtual Assistant, Victoria - - - - - - - - - - - - - - - - -250 389-5809

Cabinet Makers Ceanesse Kitchens Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 382-1631 Cabinets Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 727-2447

Cabinets Glenn MacNab Custom Kitchens, Victoria - - - - - - - - - - - - - -250 881-0887 Hamilton Thorne Quality Cabinets Ltd., Parksville- - - - - - - - -250 248-4531 Harbour City Kitchens Inc., Saanichton - - - - - - - - - - - - - - - -250 652-5200 South Shore Cabinetry, Victoria - - - - - - - - - - - - - - - - - - - - -250 920-2003 Thomas & Birch Cabinetry, Victoria- - - - - - - - - - - - - - - - - - -250 381-5123

Cable & Wire Harness Assembly CabCo West Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 655-3831

Car Wash & Polish/Detailing Superbath Mobile Carwash, Victoria.........................................778 432-4444

Carpenters Allard Renovation, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 893-3353

Carpet & Area Rug Cleaners

Victoria Carpet, Upholstery and Area Rug Cleaning Specialists Years

We clean for your health FIRST, while making your Carpet Look Beautiful! • NON-TOXIC • NON- ALLERGENIC • ENVIRONMENTALLY FRIENDLY

100% SATISFACTION GUARANTEED

I OR

There’s nothing like a clean home to set things right! We Use Natural, Earth Friendly Products! CARPETS, UPHOLSTERY, TILE & GROUT, WOOL & DELICATE RUGS, PET STAIN & ODOR REMOVAL, MARINE CARPET & UPHOLSTERY, COMMERCIAL & STRATA BUILDINGS, NATURAL STONE CLEANING & POLISHING.

FAMILY OWNED & OPERATED

Carpet & Rug Dealers-New

A-1 CARPET CARE

RESIDENTIAL/COMMERCIAL • BONDED/INSURED

Carpet & Upholstery & Upholstery  &Carpet Cleaning Protectants Cleaning & Protectants Area Rug Specialists (British India, Oriental, Persian) Deodorizing  Guaranteed Free "One Pick Up / Delivery Man" PickTreatments up & Delivery Sanitizing Guaranteed Deodorizing (Pets, Smoke, Mildew) Sanitizing Treatments (Pets,  Smoke, AreaMildew) Rug Specialists / Environmentally Drying Over 35Safe Years/ Fast Experience

(Oriental, Persian, British Monthly India, Synthetics) Specials!

Comino Carpets & Flooring Ltd., Victoria - - - - - - - - - - - - - - -250 727-6181 Fuzzy Wuzzy Carpets, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 380-9000 Hourigan’s Carpet & Linos, Victoria- - - - - - - - - - - - - - - - - - -250 475-2401

UNITED FLOORS

www.unitedfloors.ca - - - - - - - - - - - Visit a location near you

COASTAL CLEANERS

Feel good again!

IICRC Certiﬁed Technicians

250-598-4747 www.coastalcleaners.ca

☛ With every carpet cleaned - FREE 3M SCOTCHGARDING when you mention this ad A-1 CARPET CARE SEE OUR AD ON THIS PAGE

www.a1carpetcare.ca - - - - - - - - - - - - - 250 592-7787

ANNA’S CARPET CLEANING

Quality workmanship Guaranteed- - - - - Victoria 250 886-9492

Aquamist Carpet Care Ltd., Victoria - - - - - - - - - - - - - - - - - -250 708-0091 Citrus-O Carpet Care Inc., Victoria - - - - - - - - - - - - - - - - - - -250 891-5448

COASTAL CLEANERS

Trusted Professional Carpet Cleaning for over 42 years! www.coastalcleaners.ca - - - - - - - - - - - Victoria 250 598-4747 (See our ad on this page)

Coit Services - Victoria, Victoria - - - - - - - - - - - - - - - - - - - - -250 386-6701 Dri-Way Carpet & Upholstery Care, Victoria - - - - - - - - - - - -250 475-2468

FOSTER’S EXPERT CARPET CARE

Personal Service by the Owner! www.expertcarpetcare.ca - - - - - - - - - - - - - - - - 250 665-7953 (See our ad on page 18)

Greenway Carpet Cleaning Ltd., Victoria - - - - - - - - - - - - - - -250 479-7419

LUV-A-RUG SERVICES INC.

www.luvarug.com- - - - - - - - - - - - - - - - - - - - - - 250 590-6210

Nanaimo Citruso Carpet Care Inc., Nanaimo - - - - - - - - - - - -250 753-7712

NATIONWIDE CARPET CLEANING SEE OUR AD ON THIS PAGE

Victoria 250 727-0777..................Duncan 250 748-5274 Nanaimo 250-754-9813...www.nationwidecarpetcleaningvictoria.ca Sani-Tech Services Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 744-2004

SEARS CARPET, UPHOLSTERY & DUCT CLEANING

2014 BBB TORCH AWARD FINALISTS – HOME IMPROVEMENT searswfh@shaw.ca----Serving the Mid-Island----250 756-0916

ServiceMaster of Victoria, Victoria - - - - - - - - - - - - - - - - - - -250 384-3225 Sunny Carpet & Upholstery Cleaning Ltd., Victoria - - - - - - - -250 384-7951

United Floors, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-3811 United Floors, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-4664 United Floors, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - -250 758-4664 United Floors, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-4851

Carpet & Rug Repair LUV-A-RUG SERVICES INC.

www.luvarug.com- - - - - - - - - - - - - - - - - - - - - - 250 590-6210

Caterers Kitchens of Distinction Private Catering, Victoria - - - - - - - - -250 858-7777 Spice Of Life Catering, Lantzville - - - - - - - - - - - - - - - - - - - -250 390-3197 Truffles Catering Group Inc., Victoria- - - - - - - - - - - - - - - - - -250 544-0200

Cemetery-Crematorium

2014 TORCH AWARD WINNER!

FIRM

PROFESSIONAL WORKMANSHIP “SINCE 1981”

Victoria Victoria 250-592-7787 250-592-7787 Western Communities

Western Victoria Communities 250-592-7787 250-474-0031

250-474-0031 Westshore Saanich 250-474-0031 Peninsula Saanich Peninsula 250-656-0130 Saanich Peninsula 250-656-0130

250-656-0130 www.a-1carpetcarevictoria.ca

32 www.a1carpetcare.ca a1carpetcare@shaw.ca “We do not solicate by phone”

Compassionate Cremation Care Since 1979

Hatley Memorial Gardens CEMETERY & CREMATION CENTRE

2050 Sooke Road, Colwood

250.478.1754 • hatleymemorial.ca

HATLEY MEMORIAL GARDENS & CREMATORIUM

www.arbormemorial.com--(See our ad on this page & 46) Victoria 250-478-1754

Chambers of Commerce Alberni Valley Chamber of Commerce, Port Alberni - - - - - - -250 724-6535 Bamfield Chamber of Commerce, Bamfield - - - - - - - - - - - - -250 728-3006 Campbell River & District Chamber of Commerce, Campbell River - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 287-4636 Chemainus & District Chamber of Commerce, Chemainus- - -250 246-3944 Comox Valley Chamber of Commerce, Courtenay - - - - - - - - -250 334-3234 Cowichan Lake & District Chamber of Commerce, Lake Cowichan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 749-3244 Duncan - Cowichan Chamber of Commerce, Duncan- - - - - - -250 748-1111 Esquimalt Chamber of Commerce, Victoria - - - - - - - - - - - - -250 590-2125 Gabriola Island Chamber of Commerce, Gabriola Island - - - -250 247-9332 Galiano Island Chamber of Commerce, Galiano Island - - - - -250 539-5926 Gold River Chamber of Commerce, Gold River - - - - - - - - - - -250 283-7333 Greater Nanaimo Chamber of Commerce, Nanaimo - - - - - - -250 756-1191 Greater Victoria Chamber of Commerce, Victoria - - - - - - - - -250 383-7191 Ladysmith Chamber of Commerce, Ladysmith - - - - - - - - - - -250 245-2112 Parksville & District Chamber of Commerce, Parksville - - - - -250 248-3613 Port Hardy & District Chamber of Commerce, Port Hardy - - -250 949-7622 Port McNeill & District Chamber of Commerce, Port McNeill - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 956-3131 Port Renfrew Chamber of Commerce, Port Renfrew - - - - - - -250 412-6101 Powell River Chamber of Commerce, Powell River - - - - - - - -604 485-4051 Qualicum Beach Chamber of Commerce, Qualicum Beach- - -250 752-0960 Saanich Peninsula Chamber of Commerce, Sidney - - - - - - - -250 656-3616 Salt Spring Island Chamber of Commerce, Saltspring Is.- - - -250 537-4223 Sooke Region Chamber of Commerce, Victoria- - - - - - - - - - -250 642-6112 Tahsis Chamber of Commerce, Tahsis - - - - - - - - - - - - - - - - -250 934-6667 Tofino / Long Beach Chamber of Commerce, Tofino - - - - - - -250 725-3153 Ucluelet Chamber of Commerce, Ucluelet - - - - - - - - - - - - - -250 726-4641 WestShore Chamber of Commerce, Victoria - - - - - - - - - - - -250 478-1130

Children’s Infants Wear-Retail Momease Baby Boutique, Victoria - - - - - - - - - - - - - - - - - - -778 265-5432

CARPET - UPHOLSTERY ORIENTAL - RUGS - PET STAINS RV’S & AUTOS

OFF

Any Service Victoria

250-727-0777 Duncan

250-748-5274 Nanaimo

250-754-9813

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

BB1

CHIMNEY BUILDERS & REPAIR - CONSTRUCTION & REMODELLING

Chimney Builders & Repair Brock Masonry Ltd, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 472-2188

CBS MASONRY SEE OUR AD ON PAGE 4 AND PAGE 32

www.cbsmasonry.com - - - - - - - - - - - - - -250 589-9942

Dean Brandhagen Chimney Services, Victoria - - - - - - - - - - -250 418-5110

FOCAL POINT FIREPLACE CO See our ad on page 25

YOUR FIREPLACE & CHIMNEY EXPERT WITH 30 YEARS EXPERIENCE www.focalpointfireplace.ca Qualicum 250 752-0363 -------- Nanaimo 250 714-0363

Flintstones Masonry & Home Improvements Ltd., Victoria- - -250 880-1188 Valley Roofing & Chimneys - - - - - - - - - - - - - - - - - - - - - - - -250 709-7967

Chimney Cleaning

Collision Repair-Auto - continued Fix Auto Peninsula, Saanichton- - - - - - - - - - - - - - - - - - - - - -250 652-3221 FIX Auto Victoria South, Victoria- - - - - - - - - - - - - - - - - - - - -250 388-0015 Fix Auto Westshore, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 391-1905

Commercial Painting-Contractor MCINTYRE PAINTING

VANCOUVER ISLAND’S PREMIERE PAINTING COMPANY www.mcintyrepainting.ca - - - - - - - - - - - - - - - - 250 213-5649 (See our ad on page 35)

Computer Business Services Live Virtual Help Desk, Victoria - - - - - - - - - - - - - - - - - - - - -866 677-3256

Computer Dealers PRIORITY 1 COMPUTER SERVICE LTD.

2014 BBB TORCH AWARD FINALIST-Professional Services 3375 Oak Street, Victoria- - - - - - - - - - - - - - - - - 250-475-7510 www.Priority1.bc.ca---------------------(See our ad on page 18)

Computer Service & Repair

computer service

Honest, Reliable Service for 22 Years!

Clean Sweep Chimney Service, Sidney - - - - - - - - - - - - - - - -250 655-4305

IN-FLAME HEATING

www.inflameheating.ca-----(See our ad on page 24)----250 415-0747

PHILLIPS POWER VAC LTD.

Our Services: • Service & Sales to New and Used PC/Laptops, Networks, Virus Removal, Corporate IT Services . . . and much more! • Great Selection and Custom Built PCs with a 3 FREE Year Warranty Included! • Remote Computer Service & Data Recovery • FREE PICKUP for Repair Work in the Victoria Area

www.phillipspowervac.ca-----(See our ad on this page)-----250-380-7090

Pro Sweep Plus Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 658-6562

Chiropractors CITY CENTRE CHIROPRACTIC CLINIC

2832 Leigh Road, Westshore - - - - - - - - - - - - - - 778 440-1828 2602 Quadra Street, Victoria-- - - - - - - - - - - - - - 250 386-8887 www.citycentrechiropractic.ca

250-475-7510

Finalist and/or Winner of BBB Torch Awards: 3375 Oak Street 2006, 2007, 2008, Victoria BC 2011, 2012 & 2014 www.Priority1.bc.ca

1602 Fort St, Vic - - - - - - - - - - - - - - - 250 595-4141

Dial-A-Geek Consulting Inc., Victoria- - - - - - - - - - - - - - - - - -250 385-3425 GoodLiving Technologies & Computer Services, Victoria - - - -250 381-4447 Island IT, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-3355 ITnorth.ca Network & Consulting Service Ltd., Victoria- - - - -778 432-3686 Mid Island Computer Enterprises Ltd., Nanoose Bay- - - - - - -250 468-9583 Nakeo Computers Inc., Nanaimo- - - - - - - - - - - - - - - - - - - - -250 591-6676

1560 Fairfield Rd, Vic - - - - - - - - - - - - 250 598-6012

PRIORITY 1 COMPUTER SERVICE LTD.

Cleaners INDIVIDUAL DRY CLEANERS LTD.

108-3749 Shelbourne St, Vic- - - - - - - 250 477-6214 2174 Oak Bay Ave, Vic- - - - - - - - - - - 250 598-2950 540-777 Royal Oak Dr, Vic - - - - - - - - 250 744-2115

Cleaning Services

2014 BBB TORCH AWARD FINALIST-PROFESSIONAL SERVICES 3375 Oak Street, Victoria - - - - - - - - - - - - - - - - 250 475-7510 www.Priority1.bc.ca - - - - - - - - - - - -(See our ad on this page)

RAINDOG SOLUTIONS

Computers & Services - - - - - - - - - - - - Victoria 250 885-3600 www.raindogsolutions.ca

ROBERTSON TECHNOLOGY GROUP LTD.

Balance Home Cleaning, Victoria - - - - - - - - - - - - - - - - - - - -250 479-0055 Merry Maids of Victoria, Victoria - - - - - - - - - - - - - - - - - - - -778 402-7415

MOORE’S CLEANING & MAINTENANCE SERVICE

Comox Valley Area-(See our ad on the TORCH AWARD WINNER PAGE 46).......250 941-8883

Closet Accessories All Organized Storage Ltd., Victoria - - - - - - - - - - - - - - - - - - 250 590-632

Clubs Union Club of British Columbia, Victoria - - - - - - - - - - - - - - -250 384-1151 University Club of Victoria, Victoria- - - - - - - - - - - - - - - - - - -250 721-7935

Coffee & Tea Caffe Fantastico Specialty Coffees, Victoria - - - - - - - - - - - -250 385-2326

Coin Dealers, Supplies, Etc. LC Coins & Collectibles, Victoria- - - - - - - - - - - - - - - - - - - - -250 590-4653

Collectibles

Residential & Business IT Services • New Systems Unlimited Support Plans • Home Business Support

www.rtgroup.ca - - - - - - - - - - - - - - - - - - 250.412-3785 Smart Dolphins IT Solutions Inc., Victoria - - - - - - - - - - - - - -250 721-2499 Sneakers Computers / Dial-A-Geek, Victoria - - - - - - - - - - - -250 385-5999 Victoria Laptop Service, Victoria - - - - - - - - - - - - - - - - - - - - -250 885-2625 West Coast Technical Services, Ladysmith - - - - - - - - - - - - -250 858-4169

Computer Software & Services Bridge Strata Planning Ltd., Victoria - - - - - - - - - - - - - - - - - -250 382-8771 ParetoLogic Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 370-9229

Collection Agencies Advanced Collection Services Ltd., Victoria - - - - - - - - - - - - -250 388-0700 J. McMillan Bailiff & Collection Ltd., Nanaimo - - - - - - - - - -250 753-7729

Collision Repair-Auto Your Automotive Collision Repair Experts! PEACE OF MIND & NATIONAL NETWORK GUARANTEE www.FIXauto.com---3 Locations To Serve You---(See our ad on page 14)

www.gerardomigliorini@yahoo.com---(See our ad on page 39)---250-589-4998

PERMANENT COATINGS

A New Era in Paint Technology - Roofs, Walls & Decks - Say Goodbye to Painting! www.permanentcoatings.com - - - - - - - - - - - - - 250 888-0669 (See our ad on page 35)

Construction & Alterations VANCOUVER ISLAND PAVING 1988 LTD.

2014 & 2013 BBB TORCH AWARD FINALIST www.vipaving.ca----(See our ad on page 36)----250 386-8210

Construction & Remodelling Services

NOVA RENOVATIONS LTD. Quality you can trust! From General Maintenance to New Home Construction, Additions, Renovations, Basement Suites, Bathrooms, Kitchens, Decks, Fences, Replacement Windows, Doors and more . . . • FREE ESTIMATES • 34 YEARS OF EXPERIENCE • GUARANTEED WORKMANSHIP

CALL 250.656.0373 or Cell 250.216.9361 www.novarenovations.com Ambis Contracting, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 507-7230

ATC HOME SOLUTIONS INC.

2014 BBB TORCH AWARD FINALIST We Are Your Complete Home Solutions Experts 250 714-9566 www.atchomesolutions.com--------(See our ad on page 20)

Better Homes Renovation Specialist, Victoria - - - - - - - - - - -250 380-3063 Christopher L Projects Ltd., Nanaimo - - - - - - - - - - - - - - - - -250 591-7773

ENERHEAT RENOVATIONS

www.enerheatrenos.com- - - - - - - - - - Victoria 250 382-1224 (See our ad on page 44)

Konstant Construction & Co., Victoria - - - - - - - - - - - - - - - - -250 888-8505

MAC RENOVATIONS LTD.

A contractor you can trust since 1980! www.macreno.com - - - - - - - - - - - - - Victoria 250-384-6091 (See our ad on page 19)

Mike Graham Construction Ltd., Victoria - - - - - - - - - - - - - - -250 812-2446

NOVA RENOVATIONS LTD.

www.novarenovations.com - - - - - - - - - - - - - - - 250-216-9361 (See our ad on this page)

PACIFIC BATHROOMS Custom Doors & Fine Renovations,

We don’t just cover the problem, we fix it! Heritage- -Restoration www.pacificbathrooms.ca - - -Victoria 250 386-BATH (2284) (See our ad on page 15)

PROLINE GLASS LTD.

When Quality and Service Count! - - - - - Port Alberni 250 724-1372 Commercial & Residential - - - - - - - - - - - - - -Parksville 250 248-7032 www.prolineglass.ca - - - - - - - - - - - - - Better - - - - - - - - - (SeeLives” our ad on page 44) “Better -Homes,

3375 Oak Street, Victoria - - - - - - - - - - - - - - - - 250 475-7510 www.priority1.bc.ca

RevenueWire Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 590-2273 SparkTrust Systems, Victoria - - - - - - - - - - - - - - - - - - - - - - -877 795-7878

Computers-Sys Designers & Consultants EASTERN PACIFIC INSTRUMENTS LTD.

Complete I.T. Services to Small Business Since 1976 -Vic 250 474-0392 epi@epibc.com - - - - - - - - - - - - - - - - - - - - - www.epibc.com

Concrete Contractors CBS MASONRY

FIX AUTO-VICTORIA, WEST SHORE & PENINSULA

Concrete Finishing-Driveways, Walkways & Patios GMO CONSTRUCTION SERVICES

PRIORITY 1 COMPUTER SERVICE LTD.

CanadaRAM.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 382-6227

Command Post, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-4421

Concrete Construction Forms & Accessories Liquid Stone Studios, Ladysmith - - - - - - - - - - - - - - - - - - - - -250 245-5104

2013 & 2014 TORCH AWARD FINALIST “Quality is Our Guarantee!”~ Charlie B. Sims------250 589-9942 www.cbsmasonry.com--------------(See our ads on page 4 & 32)

250-889-5773 • www.shanbergconstruction.com

SHANBERG CONSTRUCTION

www.shanbergconstruction.com - - - - - - - - - - - 250 889-5773 (See our ad on this page)

Consultants-Automobile Purchase Auto Finders Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 598-1898

Contact Lenses Diamond Optical & Eyecare, Victoria- - - - - - - - - - - - - - - - - -250 380-6919

Contractor-Decorative & Specialty Concrete Seahorse Curbs, Campbell River - - - - - - - - - - - - - - - - - - - - -250 287-0240

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CONTRACTORS ELECTRICAL COMMERCIAL - CONTRACTORS GENERAL Contractors-Electrical Commercial Coastline Electrical and Plumbing, Nanaimo - - - - - - - - - - - -250 729-8055

COMPASS ELECTRIC LTD.

www.compasselectric.net----(See our ad on page 22)---250 886-4611

EM ELECTRICAL

www.emelectricalcontracting.com---(See our ad on page 22)---250 216-7708

Patriot Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 590-3214 TC Trades Affiliates Ltd., Nanaimo - - - - - - - - - - - - - - - - - - -250 756-0077

Contractors-Flooring Heritage Hardwood Floors, Victoria- - - - - - - - - - - - - - - - - - -250 480-8837

www.garysandhudevelopments.com------Victoria 250 516-4428

GEL Construction, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 709-8821 Gorter Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 380-7343 Griffin Properties Ltd., North, Saanich- - - - - - - - - - - - - - - - -250 656-8621 Heatherbrae Builders Co. Ltd., Nanaimo - - - - - - - - - - - - - - -250 585-0117 Home On The Mend, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 595-8585 Houston Homes, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-8397 Hugh Owen Contracting Inc., Brentwood Bay- - - - - - - - - - - -250 885-0442 JPL Construction, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 746-6416 Limona Construction, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 474-4771 Lou’s Armour Contracting, Nanaimo - - - - - - - - - - - - - - - - - -250 816-3879

MAC RENOVATIONS LTD.

www.macreno.com---(See our ad on this page)---250 384-6091

Contractors-General

Quality Renovations & New Construction • Kitchens, Bathrooms, Basements, Additions • Custom Finishing • Window & Door Replacement • Siding • Decks • Fences... and more!

GARY SANDHU DEVELOPMENTS LTD.

Mastercraft Construction, Design & Renovations - - - - - - - - -250 889-2533 One on One Improvements, Victoria - - - - - - - - - - - - - - - - - -250 478-0271

Treating Your Home Like My Own!

NOVA RENOVATIONS LTD.

Quality Renovations & New Home Construction... From Big to Small we do it all!- - - - - - - - - - - - - 250-216-9361 www.novarenovations.com - - - - - - - (See our ad on page 18)

Paramount Projects Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 813-3448 Personalized Contracting Inc., Victoria- - - - - - - - - - - - - - - - -250 590-1293 Peter Schultze Construction Ltd., Victoria - - - - - - - - - - - - - -250 472-0344 Piluso Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 386-0620 Re-nu-it Home Improvements, Courtenay- - - - - - - - - - - - - - -250 792-3827 Restacon Services, Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 754-6311

CELEBRATING

35 Years in Business! “A contractor you can trust“

250-412-8012 www.macreno.ca

Call us for your complimentary visit from one of our home renovation specialists.

RHI Contracting Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - - - -250 656-8688 A & R Homes, Sooke - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 888-5436

ROAD’S END CONTRACTING LTD.

www.roadsend.ca- - - - - - - - - - - - - - - - - - - - - - 250 883-5763

Rob Ron Developments Ltd., Victoria - - - - - - - - - - - - - - - - -250 544-0120

Don’t play guessing games. Deal with a BBB Accredited Business.

250-888-5436 • www.aandrhomes.ca

A&R HOMES

www.aandrhomes.ca--(See our ad on this page)---250 888-5436

Akeroyd Construction, Victoria - - - - - - - - - - - - - - - - - - - - - -250 391-2970 Alan Jones Construction Ltd., North Saanich - - - - - - - - - - - -250 656-2164

ALL ISLAND RENOVATIONS SEE OUR AD ON PAGE 21

www.allisland.ca - - - - - - - - - - - - - - - - 250 882-5032

All Out Contracting Ltd., Mill Bay - - - - - - - - - - - - - - - - - - -250 883-7477 Appleford Building Company, Victoria - - - - - - - - - - - - - - - - -250 370-0115 Arbor Renovations, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 882-8080 Argo Contracting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 741-0607 Award Builders Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 361-5359

BLACK TREE DEVELOPMENTS LTD.

Specializing in ICF homes, Renovations, Minor & Major improvements, Project Management and Custom Homes www.blacktreedevelopments.com - - - Victoria 250 893-3637

CAPITAL CITY CONSTRUCTION SEE OUR AD ON THIS PAGE

SPECIALIZING IN CUSTOM HOME CONSTRUCTION

www.capitalcityconstruction.ca - - - - - 250 744-3842

Camelot Homes, Qualicum Beach - - - - - - - - - - - - - - - - - - - -250 752-7909

Renovations, Project Development, Engineering & Design

CHANDLER CONSTRUCTION LTD.

Small Company. Big Results! Residential•Commercial•Custom Millwork www.chandlerconstruction.ca - - - - - - - Victoria 250 477-7431

(See our ad on this page) Circon Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 658-0449 Citta Construction Ltd., Saanichton - - - - - - - - - - - - - - - - - - -250 544-1837 CJ Building, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-7175 Classic Home Improvements, Victoria - - - - - - - - - - - - - - - - -250 477-2757 DADS Homes & General Contracting Inc., Campbell River- - -250 830-7144

En Viro Tec General Contracting Ltd. Incorporated 1991

250-213-3891

Small Company. Big Results. Specializing in: • Custom Cabinetry & Millwork • Commercial and Residential • Renovations & Design/Build

250-477-7431

www.chandlerconstruction.ca

DARREL ORR CONSTRUCTION

Exceeding Our Customer’s Expectations Since 1991 HOME BUILDING SPECIALIST- - - - - - - - - - - - - - 250-743-9798

D H Contracting, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 619-2639 DMS Homes Ltd., North Saanich - - - - - - - - - - - - - - - - - - - -250 888-4152 Donnelly Home Repairs & Construction, Ladysmith - - - - - - -250 924-8828 Downs Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 384-1390

ENERHEAT RENOVATIONS Design + Build Custom Homes & Renovations www.enerheatrenos.com - - - - - - - - - - 250 382-1224 Excalibur Custom Homes Ltd., Nanaimo - - - - - - - - - - - - - - -250 616-3164

“On Time and on Budget” www.envirotecgc.ca

Your dream, our team. Specializing in... ■ Custom Homes ■ New Construction ■ Renovations ■ Finishing ■ Heritage Restorations

■ Remote Location Construction ■ Timber Frame ■ Log Homes & Log Finishing ■ Project Management & Commercial Projects

AARON YAGER 250-883-7674 www.yagerconstruction.ca

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CONTRACTORS-GENERAL - CONTRACTORS-RENOVATIONS & ALTERATIONS WATERS EDGE CONSTRUCTION LTD.

Contractors - General continued s 5 Year Over 2rience e Exp

TLC Contracting Inc. RESIDENTIAL • COMMERCIAL • GOVERNMENT • Bath • Kitchen • Plumbing • Electrical • Drywall • Structural Repairs • Painting • Ceramic Tile • Additions • Abestos Removal

FULLY INSURED

RENOVATE REPAIR REMODEL

www.watersedgerenovations.com - - - Victoria 250 812-3942

West Terra Projects Inc, Victoria- - - - - - - - - - - - - - - - - - - - -250 652-0113

YAGER CONSTRUCTION SEE OUR AD ON PAGE 19_

www.yagerconstruction.ca - - - - -Victoria 250 883-7674

Contractors-Renovations & Alterations A&R HOMES

Quality Renovations & New Construction~Treating Your Home Like My Own! www.aandrhomes.ca...(See our ad on page 19)...250-888-5436

ATC HOME SOLUTIONS INC. SEE OUR AD ON THIS PAGE

www.atchomesolutions.com - - - - - - - - - -250 714-9566

ARGO CONTRACTING LTD.

argoltd@shaw.ca - - - - - - - - - - - - - - - Nanaimo 250 741-0607

2014 TORCH AWARD FINALIST

BLACK TREE DEVELOPMENTS LTD.

Specializing in ICF homes, Renovations, Minor & Major improvements, Project Management and Custom Homes www.blacktreedevelopments.com - - - Victoria 250 893-3637

250-592-1782 tlcvictoria@shaw.ca cell: 250-661-5128

BLUE SKIES PAINTING & RENOVATIONS

Painting, Stucco, Weather Proofing & Renovations - - - 250 479-7747 Serving Greater Victoria for over 20 years! (See our ad on page 35)

SHANBERG CONSTRUCTION

RENOVATIONS EXCELLENCE! Better Homes, Better Lives www.shanbergconstruction.com - - - - - - - - - - - 250-889-5773 (See our ad on this page)

Steve Copp Construction Ltd., Victoria - - - - - - - - - - - - - - - -250 920-9004 TBS Construction Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - -250 618-7112

BRAVEHEART CONSTRUCTION

We love what we do, and you’ll love our work too, guaranteed! www.braveheartconstruction.ca- - - - - - Victoria 250 885-8450

CAPITAL CITY CONSTRUCTION SEE OUR AD ON PAGE 19

WE DO... • Award Winning Bathroom Remodeling • Kitchen Renovations • Windows & Doors • Decks, Porches, Stairs & Fences • Additions & New Construction

Victoria’s Home Renovation Professionals Over 25 Years Experience!

Industry Leading 10-Year Warranty! Free In-Home Consultation

250-634-1989

www.victoriarenovations.ca

EXCEL HARDWOOD FLOOR REFINISHING Hardwood Floor Refinishing with Dustless Sanding~NO DUST & NO MESS! www.excelfloors.ca - - - - - - - - - - - - - - - - - - - - 250 589-5555 (See our ad on page 25) Island Ltd., Victoria-LTD. - - - - - - - - - - - - - - - - - - - - - - -250 475-3569 MACBuilders RENOVATIONS

Serving Victoria since 1980 “A contractor you can trust” 825 Viewfield Rd., Vic---www.macreno.com---250 384-6091 Mastercraft Construction, Design & Renovations - - - - - - - - -250 889-2533 M.J. Barry Construction Company, Victoria - - - - - - - - - - - - -250 216-1361

NOVA RENOVATIONS LTD.

www.capitalcityconstruction.ca - - - - - -250 744-3842

CHANDLER CONSTRUCTION LTD.

Small Company. Big Results! Residential•Commercial•Custom Millwork www.chandlerconstruction.ca - - - - - - - Victoria 250 477-7431

(See our ad on page 19) ConstructoGroup, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 414-6246 EB Renovations, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 896-3877

Quality Renovations & New Home Construction... From Big to Small we do it all!- - - - - - - - - - - - - 250-216-9361 www.novarenovations.com - - - - - - - (See our ad on page 18)

PACIFIC BATHROOMS

www.pacificbathrooms.ca ----(See our ad on page15)--250 386-BATH (2284)

RENO MEN

www.reno-men.ca - - - - - - - - - - - - - - - Victoria 250 885-9487

ENERHEAT RENOVATIONS We do it - THE WAY IT SHOULD BE DONE! Serving Victoria Since 1978

www.enerheatrenos.com. - - - - - - - - - - - 250 382-1224

Fine Renovations, Custom Doors & Heritage Restoration

SHANBERG CONSTRUCTION

www.shanbergconstruction.com - - - - - - - - - - - 250-889-5773 (See our ad on this page)

TLC CONTRACTING INC.

Quality Renovations & Repairs – Over 30 Years Experience www.tlc-contracting.ca - - - - - - Victoria 250 592-1782 (See our ad on this page)

TRIPLE R CONSTRUCTION INC. “Better Homes, Better Lives”

RENOVATE. REMODEL. REPAIR. www.victoriarenovations.ca- - - - - - - - - - - - - - -250 634-1989 (See our ad on this page)

Westfield Carpentry Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 857-0836 X 2 Lewis Modern Home Renovations, Qualicum Beach - - - -250 618-6025

YAGER CONSTRUCTION

TLC CONTRACTING INC.

www.tlc-contracting.ca--(See our ad on this page)--250-592-1782

True Home Construction, Victoria - - - - - - - - - - - - - - - - - - - -250 516-9041

250-889-5773 • www.shanbergconstruction.com

CUSTOM HOMES, COMMERCIAL, RENOVATION/ADDITIONS www.yagerconstruction.ca - - - - - - - - -Victoria 250 883-7674 (See our ad on page 19)

Your COMPLETE Home Solutions Specialists! ATC Home Solutions Inc. is dedicated to setting and exceeding industry standards, guaranteeing a level of quality only fully credentialed professionals can provide.

· Custom Home Building · Roofing & Gutters · Siding & Soffats · Framing & Forming · Renovations & Carpentry · Windows & Suntubes

· Certified Building Solutions Specialists · Certified Master Shingle Applications · Certified Shingle Technology Specialists · Certified in Ventilation Theory · Certified Velux Skylight & Suntube Installers ed Master Craftsman · Certifi – Polymer Shakes & Vinyl Siding

2014 TORCH AWARD FINALIST

You Have Options... Let us show you why we are the smart choice. WWW.ATCHOMESOLUTIONS.COM | WWW.ATC-HOMES.COM Ask us about our Manufacturer Sponsored 25 Year Workmanship Warranty & 50 Year NON-Prorated Manufacturers Warranty – FULL Replacement Cost of your roof for 50 years! All expenses covered! Backed by a 3rd party and available exclusively through ATC Home Solutions Inc.

Freeates 250 714.9566 s E tim Licensed & Insured

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CONTROLS, CONTROLS SYSTEM & REGULATORS – DRAINAGE CONTRACTORS Controls, Control System & Regulators HOULE ELECTRIC LTD.

300A – 2261 Keating Road, Saanichton - - - - - - 250 544-0099 2377 Cienar Drive, Nanaimo - - - - - - - - - - - - - - 250 758-3011 www.houle.ca - - - - - - - - - - - - - - - - -(See our ad on page 23)

SIMPSON CONTROLS

Energy Management Consultants - - - - - - - - - - 250 383-9490 www.simpsoncontrols.com

Copiers & Copier Supplies Island Business Solutions Ltd., Victoria - - - - - - - - - - - - - - - -250 405-2771 Island Office Equipment Ltd., Victoria - - - - - - - - - - - - - - - - -250 384-7148 Unity Business Systems, Victoria - - - - - - - - - - - - - - - - - - - -250 384-7243

Superior Island Quality Products & Expert Workmanship at a Fair Price! 5 Year Warranty on Labourr & 10-15 Year Vinyl Warranty

Corporate Housing Premiere Suites, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 595-5639

Dentists Family Dental Care and Emergency Treatment Specializing in Cosmetic and Aesthetic Dentistry

Residential & Residential & Commercial Commercial

Call Cal Kirker at 250-818-8488

reception@drpatrickfinnigan.ca - - - - - - www.drpatrickfinnigan.ca

2710 Shelbourne St., Victoria - - - - - - - - - - 250 595-3444 Dr. Stephen M. Fowler Inc., Duncan - - - - - - - - - - - - - - - - - -250 746-8700

MAYFAIR DENTAL CENTRE LTD

Family & Cosmetic Dentistry New Patients Welcome www.mayfairdental.ca 186-3147 Douglas St, Vic - - - - - - - - - - 250 384-1154

SUPERIOR ISLAND VINYL DECK & RAIL

Quality Products & Expert Workmanship at a Fair Price! (See our ad on this page)- - - - - - - - - - - Victoria 250 818-8488

Counter Tops

Denturists Peninsula Denture Clinic Ltd., Victoria- - - - - - - - - - - - - - - - -250 658-1417 Royal Jubilee Denture Clinic, Victoria - - - - - - - - - - - - - - - - -250 592-8338 Saanich Walk - In Denture Clinic, Victoria - - - - - - - - - - - - - -250 595-1665

Colonial Countertops Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 383-1926 Exotic Stone, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 881-1001 Floform Countertops, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 472-1200 JIVKO Contracting, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 595-9900 Paterson Countertops Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-4228

Quality Products & Installation Since 1976 250-478-0641 www.victoriadeck.com

STONE TRENDS MARBLE & GRANITE LTD.

Mother Nature’s Art Made Functional Specializing in Natural Stone & Quartz Countertops

www.stonetrends.ca

10045 McDonald Park Road - - - - Sidney 250 655-6260 Tyndal Distributors Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 391-8785

Couriers

3278 Oak Street, Victoria - - - - - - - - - - - - - - - - 250 475-2525 www.turnerdentallab.com - - - - - - - - Toll Free 1-800-661-6115

DR. PATRICK J. S. FINNIGAN INC.

Copy & Duplicating Service Island Blue Print Co. Ltd., Victoria- - - - - - - - - - - - - - - - - - - -250 385-9786

Doors Dave’s Door & More Inc. - - - - - - - - - - - - - - - - - - - - - - - - - -250 954-3817

Drainage Contractors BRENT JANSEN PLUMBING & HEATING 2012 LTD. Serving the community for over 20 years!------- 250-744-6066 www.brentjansenplumbing.com - - - (See our ad on page 11)

Brighton Drain Services Ltd., Sidney - - - - - - - - - - - - - - - - - -250 598-2023 Over 40 Years of Waterproofing

DRAINSCOPE.NET-THE DRAINAGE SOLUTION COMPANY

Hillside Business Services, Victoria- - - - - - - - - - - - - - - - - - -250 370-0446

SEE OUR ADS ON PAGE 2, 23, 36 TORCH AWARD WINNER PAGE 47

VICTORIA DECK LTD.

Crane Service L B Crane Rentals, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 388-6864

Credit & Debt Counseling 4 Pillars Consulting, Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 323-2656 4 Pillars Consulting - Victoria, Victoria - - - - - - - - - - - - - - - -250 882-5556 4 Pillars Consulting Group, Victoria- - - - - - - - - - - - - - - - - - -250 590-7890 Credit Counselling Society, Victoria- - - - - - - - - - - - - - - - - - -888 527-8999

Cremation Services HATLEY MEMORIAL GARDENS & CREMATORIUM

Dental Laboratories TURNER DENTAL LABORATORY LTD.

Duradek Waterproof Sundecks-Quality Products & Installation Since 1976 www.victoriadeck.com--(See our ad on this page)---250 478-0641

Delivery Service

www.drainscope.net----------------Victoria 250-590-1535

EARTHSERVICE DRAINMASTER INC. SEE OUR AD ON PAGE 22 & 42

ABE MOVING & HAULING

SEE OUR ADS ON PAGE 33 AND 46 OF THE 2014 TORCH AWARD WINNERS SECTION

www.abemoving.com - - - - - - - - - - - - - - -Victoria 250 220-9334 Albatross Delivery Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 880-0520

www.earthservice.ca ----------- Victoria 250 474-4733

BBB Accredited Businesses stand behind their work

SEE OUR AD ON PAGE 17 AND TORCH AWARD WINNER PAGE 46

www.arbormemorial.com---------Victoria 250-478-1754 Pacific Coast Cremation Ltd., Victoria - - - - - - - - - - - - - - - - -778 433-9344

• Kitchens

Dairy Products-Wholesale Island Farms, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 360-5200

Dancing Supplies Toes ‘N’ Taps Dance Shoppe Ltd., Victoria- - - - - - - - - - - - - -250 480-0017

Data Systems- Consultants & Designers HOULE ELECTRIC LTD.

300A – 2261 Keating Road, Saanichton----250 544-0099 2377 Cienar Drive, Nanaimo----------------250 758-3011 www.houle.ca- - - - - - - - - - - - - - - - - (See our ad on page 23)

Victoria & Southern Vancouver Island

• Bathrooms

Deck Builder

• Decks

Deckadence Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 386-0400

Decks A&R HOMES

Quality Renovations & New Construction~Treating Your Home Like My Own! www.aandrhomes.ca - - - - - - - - - - - - - - - - - - - 250-888-5436 (See our ad on page 19)

DISTINCTIVE DECK & RAIL LTD.

• Additions

www.distinctivedeck.ca Nanaimo. - - - - - - - - - - 250 756-1147

SHANBERG CONSTRUCTION

RENOVATIONS EXCELLENCE! Better Homes, Better Lives www.shanbergconstruction.com - - - - - - - - - - - 250-889-5773 (See our ad on page 20)

DID YOU KNOW? For over 100 years, BBB has helped people make smarter buying decisions. BBB continues to evolve to meet the fast-changing needs of the marketplace.

250-882-5032 www.allisland.ca renovate@allisland.ca

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

• Complete Interior & Exterior Renovations

DRAINAGE CONTRACTORS – ELECTRICAL CONTRACTORS

Drainage Contractors - continued

Draperies & Curtains - Retail/Custom

GOODSENSE PLUMBING, HEATING & DRAIN CLEANING 2014 BBB TORCH AWARD FINALIST-Plumbing & Drainage Contractors www.goodsenseplumbing.ca - - - - - - - - - - - - - - 250 213-8700 (See our ad on this page & 37)

London Rooter Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-7962 Raintek Drainage & Waterproofing, Victoria - - - - - - - - - - - -250 896-3478 Richard’s Island Perimeter Drains, Chemainus - - - - - - - - - - -778 977-3355

ROYAL ROOTER PLUMBING & DRAIN CLEANING SEE OUR AD ON PAGE 23

PACIFIC BLINDS & DRAPES

738 Caledonia Ave, Victoria - - - - - - - - - - - - - - - 250 383-8515 www.pacblinds.ca - - - - - - - - - - - - - (See our ad on page 16)

RUFFELL & BROWN WINDOW FASHIONS

1-2745 Bridge St, Victoria - - - - - - - - - - - - - - - - 250 384-1230 www.ruffell-brown.com - - - - - - - - - (See our ad on page 16)

Dryer Vent Cleaning

TIDAL BLINDS

www.tidalblinds.ca---(See our ad on page 16) - - 250 416-0097

Driveway Installation, Paving & Repair

www.royalrooterplumbing.ca - - -Victoria 250 480-4806

Arrowhead Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-7326

VICTORIA DRAIN SERVICES LTD. SEE OUR AD ON PAGE 23

Driving Instruction 1ST CLASS DRIVING SCHOOL LTD.

www.victoriadrains.com--------------------250 818-1609

VORTECH PLUMBING & DRAINAGE

Dry Wall Contractors Capital City Drywall & Painting, Victoria - - - - - - - - - - - - - - -250 478-2599 Gordon “N” Gordon Interiors Ltd., Victoria- - - - - - - - - - - - - -250 474-2100 Phil’s Professional Drywall, Sooke - - - - - - - - - - - - - - - - - - -250 361-8107 Van-Roc Interiors Ltd., Parksville- - - - - - - - - - - - - - - - - - - - -250 947-9220

Commercial Driver Training – ICBC Licensed www.instructordarryl.com - - - - - - - - Courtenay 250 897-9875

Honest, Professional & Certified Plumbing & Drainage Services www.vortechplumbinganddrainage.com - - - - - - 250 746-0706 (See our ad on page 37)

Saferway Driver Training School Ltd., Victoria - - - - - - - - - - -250 385-8212 Wallace Driving School Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-7483

Drug Abuse/Addiction-Info/Treatment Sunshine Coast Health Center, Powell River - - - - - - - - - - - -604 487-9050

PLUMBING, HEATING & DRAIN CLEANING SERVICES

PHILLIPS POWER VAC LTD.

www.phillipspowervac.ca-----(See our ad on this page)-----250-380-7090

TSS Cleaning Services, Nanaimo - - - - - - - - - - - - - - - - - - - -250 729-5634

Drywall Taping & Texturing

The Hot Water Tank Specialist!

Gypsum G Squared Drywall, Victoria- - - - - - - - - - - - - - - - - -250 882-2180

Duct Cleaning

SINCE 1995

Aero Furnace Duct & Chimney Cleaning Ltd, Victoria - - - - - -250 479-0090

AIRESERV OF GREATER VICTORIA

www.aireserv.com - - - - - - - - - - - - - - - - - - - - 778 747-0317

SAME DAY SERVICE

GUARANTEED WORK NO JOB TOO SMALL

■ Gas

and Electric Hot Water Tanks & Boilers ■ Drain Cleaning & Video Camera Inspection Plumbing Service Work & Renovations ■ Gas Fitting – Furnace Installation & Repairs ■ On Demand Gas Hot Water Heaters ■ Gas or Boiler Furnace Repair or Replacement ■ Pumps and Controls ■ Backflow Prevention Testing & Installation ■ Septic Inspections ■

CALL GLEN AT 250.213.8700 www.goodsenseplumbing.ca

Oliver’s Power Vacuum & Chimney Sweep, Courtenay - - - - -250 338-8524

FORTIS BC CERTIFIED CONTRACTOR

Electrical Contractors

24 HR Emerg Ser vicency e

202 Crease Avenue VICTORIA

A. A. Clarke Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 858-7004 Amped Electrical Contracting, Victoria - - - - - - - - - - - - - - - -250 882-5282

2014 Torch Award

FINALIST!

BREWIS ELECTRIC COMPANY LTD. Commercial • Residential • Industrial www.brewiselectric.com

638 Hillside Ave, Vic - - - - - - - - - - - - - - 250-383-5157 Calgar Electrical Installations Inc., Victoria - - - - - - - - - - - - -250 658-2983 Canem Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 475-1955

COASTLINE ELECTRICAL & PLUMBING

Earthservice

Nanaimo and Central Vancouver Island- - - - - - - 250 729-8055 www.coastlinecontracting.ca

Coast Powerline, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 474-6039

INC.

VIDEO PIPE INSPECTION & LOCATING SERVICE • Complete Power Flushing Drain & Sewer Service • Complete Drain & Sewer Power Rooter Service • Wet Basements Made Dry • Repair & Renewal of Perimeter Drain & Sewer Lines • Sump Pump Repair & Replacement • Water Main Repair & Replacement

I OR

Professional Service at a Reasonable Cost — Your Satisfaction Our Aim (As Always)

Vancouver Island & the Gulf Islands

250-479-0195 www.earthservice.ca

Committed to Excellence in Quality and Customer Satisfaction. RESIDENTIAL & COMMERCIAL PROFESSIONAL ELECTRICAL SERVICES. Ask about our state-of-the-art Home Automation Systems

250-886-4611

106 – 1039 Langford Parkway, Victoria | www.compasselectric.net

COMPASS ELECTRIC LTD.

Committed to Excellence in Quality & Customer Satisfaction! 106-1039 Langford Pkwy., Victoria - - - - - - - - - - 250 886-4611 www.compasselectric.net - - - - - - - -(See our ad on this page)

Dave McDonald Electric Ltd., Victoria - - - - - - - - - - - - - - - - -250 474-3234 Dunn Electric (1977) Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 598-2441 Edwards Electric 2003 Ltd., Victoria - - - - - - - - - - - - - - - - - -250 652-9166

Quality Comes First!

New Construction • Kitchens & Bathrooms Renovation & Service Upgrades 24 HR Home Theatre & Distributed Audio SERVICE Workmanship You Can Trust!

250-216-7708 emelectricalcontracting.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Fully Insured & Licensed #202422

DRAINAGE CONTRACTORS - ELECTRICAL CONTRACTORS

Electrical Contractors - continued EM ELECTRICAL

Quality Comes First! Workmanship You Can Trust! www.emelectricalcontracting.com--------Victoria 250 216-7708 (See our ad on page 22)

Emery Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-6961 Fairfield Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 885-1227 Gillespie Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 389-0685 Gorge Electrical Services (2003) Ltd., Victoria - - - - - - - - - - -250 658-0960

HOULE ELECTRIC LTD.

300A – 2261 Keating Road, Saanichton - - - - - - 250 544-0099 2377 Cienar Drive, Nanaimo - - - - - - - - - - - - - - 250 758-3011 www.houle.ca---------------------(See our ad on this page)

Lenius & Osborn Electric 1991 Ltd. Saanichton - - - - - - - - - -250 475-6051 Lennon Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 656-2945 Malcolm’s Electrical Contracting Ltd., Sidney- - - - - - - - - - - -250 656-2212 The The Industry Industry Leader Leader Through Through Customer Customer Choice Choice

Serving all Vancouver Island since 1944

We Specialize in

Home. Business. Commercial. Industrial.

TRENCHLESS PIPE REPLACEMENT Less Digging = Less Mess

Responsive. Reliable. Professional Bonded, Insured & Licensed

COMPLETE SEWER & DRAIN SERVICE Victoria

Nanaimo

250.544.0099 250.758.3011

■ Video Camera Pipe Inspection ■ Electronic Pipe Locating ■ Cleaning, Repairing & Replacing of all Systems

250-480-4806 3460 Cedar Hill Road, Victoria

MCGINNIS ELECTRIC

SERVING VICTORIA & REGION SINCE 1985 Lighting Specialists•Computer/Phone/TV Cabling•Back-Up Power Supplies www.mcginniselectric.ca-------------------Victoria 250 652-2554 (See our ad on this page) SERVING VICTORIA & REGION SINCE 1985

(Sewers, Storm Drains and Water Mains) ■ Drain Cleaning & High Pressure Flushing

Residential & Commercial

FAST, CLEAN, RELIABLE • 24 HOUR EMERGENCY SERVICE • LOCALLY OWNED & OPERATED WCB-LICENSED & INSURED • FREE ESTIMATES • WWW.ROYALROOTER.CA

AWARD WINNING SERVICE YOU CAN TRUST

BBB 2013/14 Proud Winner of the 2013 & 2014 BBB Torch Awards in Victoria – Ethical Decision Making Award Winner

• Service Calls • Lighting Specialists • Computer/Phone/TV Cabling • Back-Up Power Supplies • EMF Testing and more... Bonded • Insured mcginniselectric.ca Licensed RESIDENTIAL & COMMERCIAL

250-652-2554

Mega Power Installations Ltd., Victoria- - - - - - - - - - - - - - - -250 475-2100 Mr. Electric of Campbell River, Campbell River- - - - - - - - - - -855 673-1855

MR. ELECTRIC OF VICTORIA

www.victoria.mrelectric.com - - - - - - - - Victoria 250 294-9423

OPTIMUS ELECTRIC INC.

Micro-Hydro•Solar PV Panels•Data Networks•EV Stations•Panel Upgrades www.optimuselectric.ca - - - - - - - - - - - - - - - - - 250 709-1477

PR Bridge Systems Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 475-3766 Proway Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 598-8200 Sure Wire Electric (1979) Ltd, Victoria- - - - - - - - - - - - - - - - -250 478-3228 Tyler Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 882-2111 Willett Osborn Electric Ltd., Victoria - - - - - - - - - - - - - - - - - -250 598-1734

Electrical Power Systems (Res & Comm ) – Back Up Systems COMPASS ELECTRIC LTD.

Committed to Excellence in Quality & Customer Satisfaction! 106-1039 Langford Pkwy., Victoria - - - - - - - - - - 250 886-4611 www.compasselectric.net----------(See our ad on page 22)

EM ELECTRICAL

Quality Comes First! Workmanship You Can Trust! www.emelectricalcontracting.com--------Victoria 250 216-7708 (See our ad on page 22)

MCGINNIS ELECTRIC

• Strata Assessments & Maintenance • Pipe Locating & Mapping Services • Sewer & Waterline Renewals • Drainage Pumps & Engineered Systems

250-590-1535

Testimonials, Specials & Information online - www.drainscope.net

www.mcginniselectric.ca--------(See our ad on this page)---------250 652-2554

Electric Equipment & Supplies-Wholesale Burwood’s Electric Motor Service Limited, Nanaimo- - - - - - -250 753-6544

LICENSED • INSURED • 100% DEDICATED TO EXCELLENCE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

ELECTRIC EQUIPMENT - SERVICE & REPAIR

Electric Equipment-Service & Repair Troy Electric Sales & Service Ltd, Victoria - - - - - - - - - - - - - -250 382-7442

Electro-Mechanical Sales & Service TROY ELECTRIC SALES & SERVICE LTD. SINCE 1973 1-3131 Delta Street, Victoria - - - - - - - - Victoria 250 382-7442 www.troyelectric.com

Emergency Disaster Preparedness Equip & Supplies

CANADA'S #1 SOURCE FOR EMERGENC Y PREPAREDNESS

1-888-832-1733 www.totalprepare.ca

TOTAL PREPARE INC.

Emergency Preparedness for the Home, School & Workplace www.totalprepare.ca - - - - - - - - - - - - - - - - - - - 778 265-5331 (See our ad on this page)

Employment Agencies Better Choice Staffing, Victoria - - - - - - - - - - - - - - - - - - - - -250 590-5120 StaffQuest Placement Group Inc., Nanaimo - - - - - - - - - - - - -250 751-2717 WCG International Consultants Ltd, Victoria - - - - - - - - - - - -250 389-0699

Employment Contractors-Temporary Help Rhino Labour Temp Services, Victoria - - - - - - - - - - - - - - - - -250 381-0202 Trades Labour Corporation, Victoria - - - - - - - - - - - - - - - - - -250 386-0024

Employment Services THE EXECUTIVE NETWORK INC.

203-612 View Street, Victoria - - - - - - - - - - - - - 250 389-2848 www.executivenetwork.ca- - - - - - - - Toll Free 1 866-385-2848 (See our ad on page 25)

Energy Management & Conservation Consultant City Green Solutions, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 381-9995

Energy Service Companies FortisBC Energy (Vancouver Island) Inc., Victoria - - - - - - - - -250 380-5789

Engineers-Professional

Dave Bedard & Sons Contracting Ltd., Nanoose Bay - - - - - -250 248-1416 Don Mann Excavating Ltd., Victoria - - - - - - - - - - - - - - - - - -250 479-8283

EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca - - - - - - - -(See our ad on page 22 & 42)

Five Star Aggregate & Excavating Ltd., Campbell River- - - - -250 923-7553 Fred’s Trucking and Excavating, Nanaimo - - - - - - - - - - - - - -250 619-9842 Michell Excavating Ltd., Saanichton - - - - - - - - - - - - - - - - - -250 652-1640 R T Excavating Ltd., Parksville - - - - - - - - - - - - - - - - - - - - - -250 248-9565 Taylor Excavating, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1645 Wilson Bobcat Ltd., Sooke - - - - - - - - - - - - - - - - - - - - - - - - -250 642-3822

SEE OUR AD ON PAGE 25

www.executivenetwork.ca-----------------250 389-2848

Exercise & Physical Fitness STUDIO 4 ATHLETICS INC. SEE OUR AD ON THE TORCH AWARD WINNER PAGE 46

715 Yates Street-----250 382-FOUR-----www.studio4athletics.com

Fabric Shops GALA FABRICS LTD.

104 – 1483 Douglas St, Victoria - - - - - - - - - - - - 250 389-1312 www.galafabrics.com

Calico Cupboard, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 658-2722

Farm Equipment MURPHY PLUMBING WALL-BEDS INTEGRITY SALES & FOUR DISTRIBUTORS NORTHERN QUALITY TROPIC SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 12 & 26

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 721-0012 www.shopvictoria.ca/integritysales www.northerntropic.ca - - - - - -Saanichton - -- ---------250 - 250 474-4829 544-2072

ISLAND TRACTOR & SUPPLY LTD.

4650 Trans Canada Hwy., Duncan- - - - - - - - - - - 250 746-1755 3663 South Island Hwy, Courtenay - - - - - - - - - - 250 334-0801 www.islandtractors.com - - - - - - www.northislandtractor.com

GICdirect.com Financial Services Ltd., Victoria- - - - - - - - - - -250 592-7707 Integral Wealth Securities Ltd., Nanaimo - - - - - - - - - - - - - -250 753-1124 Meritage Financial Group, Victoria - - - - - - - - - - - - - - - - - - -800 487-4028 National Money Mart Company, Victoria- - - - - - - - - - - - - - -250 595-5211 The Wright Brothers Financial Services Inc., Victoria - - - - - -250 382-2366

Financing Company Capital Inc., Victoria - - - - - - - - - - - - - - - - - - - - - -250 595-2346

Fire & Water Damage Restoration Acclaim Restorations, Nanaimo - - - - - - - - - - - - - - - - - - - - -250 751-1752 Belfor Restoration Services, Nanaimo - - - - - - - - - - - - - - - - -250 756-9333 On Side Restoration Services, Victoria - - - - - - - - - - - - - - - -250 479-7075 Propacific Restorations Ltd., Nanaimo- - - - - - - - - - - - - - - - -250 756-9966 Rainbow International Restoration & Cleaning, Nanaimo - - -250 323-3123 Rocky Cross Construction Ltd., Victoria - - - - - - - - - - - - - - - -250 391-4008

RS RESTORATION SERVICES DKI

Water, Fire, Wind & Mould Disaster Kleenup Professionals 24 HOUR IMMEDIATE RESPONSE / 7 DAYS A WEEK 1-866-313-0030 www.rsrestorationDKI.com Victoria 250 383-0030 - - - - - - - - -Duncan 250 746-8623 ServiceMaster of Victoria Disaster & Restoration Services, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 474-8883 Smartway Restoration Ltd., Victoria - - - - - - - - - - - - - - - - - -250 380-6393 The Whole Show Restorations Inc., Parksville - - - - - - - - - - -877 248-0444

Fire Alarm Systems 4 Seasons Fire Prevention Services Ltd., Victoria - - - - - - - - -250 381-6617 Caledonia Fire Protection Ltd., Nanaimo - - - - - - - - - - - - - - -250 244-6303 Fire Safe Fire Extinguishers, Victoria- - - - - - - - - - - - - - - - - -250 380-7018 Western Canada Fire Protection Ltd., Nanaimo - - - - - - - - - -250 758-3553

Fire Extinguishers Crest Fire Extinguishers Ltd., Victoria - - - - - - - - - - - - - - - - -250 386-7222

Fire Protection Contractor Van Isle Fire Protection Ltd., Ladysmith - - - - - - - - - - - - - - - -250 245-4304

Fire Protection Equipment & Supplies Western Canada Fire Protection Ltd., Victoria - - - - - - - - - - -250 727-3382

Fireplaces CBS MASONRY

2013 & 2014 TORCH AWARD FINALIST “Quality is Our Guarantee!”~ Charlie B. Sims------250 589-9942 www.cbsmasonry.com--------------(See our ads on page 4 & 32)

Fax Transmission Service SRFax, Burnaby- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -866 697-7329

Fence-Sales, Service & Contractors DOUBLE D FENCING LTD.

Serving Victoria and South Island - - - - - - - - - 250 883-1391 www.doubledfencing.ca

FENCELINE PRODUCTS LTD.

SPAR Consultants, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 477-7777

Engines-Diesel Independent Diesel Sales Ltd., Lantzville- - - - - - - - - - - - - - -250 390-4444

Engines-Rebuild & Exchange Cord’s Alpine Engine Specialists & Machine Shop Ltd., Victoria 250 388-4334

Environmental & Ecological Services Eartheasy.com, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - -888 451-6752 RemovALL Remediation Services Ltd, Victoria - - - - - - - - - - -250 478-9998

Estate Liquidators Karen’s Transitions Made Simple, Qualicum Beach- - - - - - - -250 927-7470

Event Planners Decorate Victoria with Huff N Puff, Victoria - - - - - - - - - - - -250 382-4833

Event Planners-Corporate Insite Display, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 595-3404

Excavating Contractors

Office: 250-286-3505 Fax: 250-286-3519

www.berryandvalecontracting.ca - - - -Campbell River 250 286-3505 (See our ad on this page)

THE EXECUTIVE NETWORK INC.

 Freeze Dried Emergency Food  Earthquake and 72 Hour Kits  Water Storage and Filtration  Survival Gear and More...

C ONTRACT ING LTD

BERRY & VALE CONTRACTING LTD.

Executive Search Consultants

For Your Home, School and Workplace. . .

Berry & Vale

Active Bobcat & Trucking Ltd., Victoria - - - - - - - - - - - - - - - -250 598-3222 Atlas Excavating Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 590-1810

Chainlink Fence • Galvanized Pipe & Supplies Gate Hardware for Chainlink & Wood Gates Chainlink Gates & Dog Kennels • Farm & Deer Gates Farm, Residential, Deer & Rabbit Wire Fence & More T-Posts up to 10ft •Treated Wood Fence Posts & Rails Gallagher Electric Fence Supplies•Deer Net up to 8ft “Most rolls of wire sold by the roll or by the foot”

929 Church Road, Parksville -------------- 250 248-3122 www.fencelineproducts.ca -------------- 1-800-804-54673 Good Neighbours Fencing, Sooke - - - - - - - - - - - - - - - - - - - -250 589-2613 Nordic Industries Ltd., Saanichton - - - - - - - - - - - - - - - - - - -250 652-0022 Tower Fence Products Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 478-9733

YOUR GAS, WOOD &FIREPLACE PELLET STOVE SHOWROOM SPECIALISTS

OPEN

2014 TORCH AWARD FINALIST WOOD  GAS  PELLET

URBAN CEDARWORKS LIMITED

Uniquely Handcrafted Fences, Gates and Garden Structures www.urbancedarworks.com - - - - - - - Victoria 250 380-7022

INSTALLATION SERVICE  WETT CERTIFIED  REPAIRS  CHIMNEY SWEEPS  AND MORE...  

Financial Planning Consultants Aact Financial Solutions Inc., Victoria - - - - - - - - - - - - - - - - -250 383-3834 Fischer Financial Services, Victoria - - - - - - - - - - - - - - - - - - -250 475-3447

HALSEY FINANCIAL GROUP LTD.

202-4450 Chatterton Way, Victoria - - - - - - - - - - 250 475-6700 www.halseyfinancial.com

• Excavating Investment Planning Counsel - Royal Oak, Victoria- - - - - - - -250 744-3575 Moe Vale • Trucking • Landﬁll Operations Cell: 250-287-6387 ZLC FINANCIAL GROUP LTD. • Site Servicing berryandvale@shaw.ca 3711 Grange Rd., Vic www.zlc.net - - - 250 727-3445 Financial Services Coast Capital Savings, Surrey- - - - - - - - - - - - - - - - - - - - - - -250 483-7000

WOOD ■ GAS ■ PELLET

➤ Installation

➤ Chimney Lining

& Re-Lining ➤ Service ➤ Hearth Products ➤ Repairs & Accessories ➤ WETT Certified

inflameheating.ca

➤ Chimney Sweeps

FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

E xca va t in g •• berryandvalecontracti Tr u c k i n g • S i t e S er v i c i n g ng.ca 250.286.3505

Excava ting

•

FISGARD CAPITAL CORPORATION

3378 Douglas St., Victoria - - - - - - - - - - - - - - - - 250 382-9255 www.fisgard.com

FREE CONSULTATION & QUOTES

250 415 0747 inflameheating.ca

BETTER BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY Truck ingBUSINESS • Site S er vicing

FIREPLACE EQUIPMENT– FLOOR WAXING, POLISHING & CLEANING Fireplace Equipment-Retail WILK STOVE LTD.

Wolf Creek Survival Tech Inc., Victoria - - - - - - - - - - - - - - - -250 474-6742

www.wilkstove.com - - - - - - - - - - - - - Victoria 250 382-5421

Fireplace/Gas-Installation & Repair RYAN WILSON INSTALLER & OWNER

 Fireplaces  Furnaces  Woodstoves

 Wood stove inspections  Sales, Service &

Installations

H E A T I N G

778-977-3473 • info@ﬂametechheating.com www.FlameTechHeating.com #1 FLAMETECH HEATING LTD.

www.flametechheating.com - - - - - - - - Victoria 778 977-3473 (See our ad on this page)

FOCAL POINT

F I R EP L AC E CO.

Your Fireplace & Chimney • Gas Fireplaces & Inserts Expert for over 30 Years! • Outdoor Fireplaces & Fire Pits • Wood Burning fireplaces, Stoves & Inserts • Chimney Builder & Repair 250-714-0363 • www.focalpointfireplace.ca focalpointfireplaceco@gmail.com

BENNETT SHEET METAL & HEATING LTD.

OVER 50 YEARS OF EXPERIENCE IN HEATING AND AIR CONDITIONING SYSTEMS www.bennettsheetmetal.com------741 McPhee Ave., Courtenay 250-334-3621 (See our ad on page 28)- - - - - - Campbell River 250-287-3108

FOCAL POINT FIREPLACE COMPANY

Qualicum 250 752-0363- - - - - - - - - - - Nanaimo 250 714-0363 www.focalpointfireplace.ca - - - - - -(See our ad on this page)

GASLIGHT HEAT SERVICES

gaslightheatservice.com-- - - - - - - - - - - Victoria 250 380-0407

IN-FLAME HEATING LTD.

2014 BBB TORCH AWARD FINALIST – INSTALLATION & REPAIR SEE OUR AD ON PAGE 24

www.inflameheating.ca - - - - - - - - - - - - -250 415-0747

ISLAND FURNACE & FIREPLACE

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652

NORTHERN STAR PLUMBING/GAS/SERVICE

www.northernstarplumbing.ca - - - - - - Victoria 250 883-4347 www.northernstarplumbing.ca - - - - - - - Sooke 250 642-4499 (See our ad on page 37)

We make your hardwood floors look their BEST ...without costing a fortune!

First Aid Instruction Fitness Centers STUDIO 4 ATHLETICS INC.

2014 TORCH AWARD WINNER

You can spend hundreds of dollars a month on Bootcamps, Martial Arts, Yoga and other Group X Programs or you can get all that and more under one roof at Studio 4. 150 Classes per month. You are stronger than you think.

SEE OUR AD ON THE TORCH AWARD WINNERS PAGE 46

Your success is our commitment.

715 Yates Street ------------------------ 250 382-FOUR www.studio4athletics.com VI Fitness, Campbell River - - - - - - - - - - - - - - - - - - - - - - - - -250 286-1019 VI Fitness, Courtenay- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 338-9247 VI Fitness, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 754-2348 VI Fitness, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 756-2985 VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-9299 VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-3334 VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 595-3354 VI Fitness Centres, Saanichton - - - - - - - - - - - - - - - - - - - - - -250 652-5444

Floor Coverings & Installation MALTA FLOORING INSTALLATION SERVICES

Carpets, Lino,Hardwood, Laminate, Vinyl Plank & Repair/Restretching/ Squeaky Floors and Floor Blown Sound Deadening Silencer 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

MASTERCRAFT FLOORING LTD.

2727 James St, Duncan- - - - - - - - - - - - - - - - - 250 748-9977 www.mastercraftflooring.ca

Leave your competition behind.

Pacific Coast Floor Coverings Inc., Victoria - - - - - - - - - - - - -250 474-0411

TDI HARDWOOD FLOORS

2013 & 2014 BBB TORCH AWARD FINALIST-Construction & Alteration 2845 Acacia Drive, Victoria - - - - - - - - - - - - - - - 250 361-1377

www.tdihardwoodfloors.com - - - - - - - - - - - - - --(See our ad on page 27)

UNITED FLOORS

www.unitedfloors.ca - - - - - - - - - - - Visit a location near you

United Carpet, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-3811 United Carpet, Parksville - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-4664 United Floors, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - -250 758-4664 United Floors, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-4851

Floor Laying, Refinishing & Resurfacing EXCEL HARDWOOD FLOOR REFINISHING SEE OUR AD ON THIS PAGE

www.excelfloors.ca - - - - - - - - - - - - - - - -250 589-5555 Image Hardwood Floors, Victoria - - - - - - - - - - - - - - - - - - - -250 704-8551 S & I Hardwood Floors Ltd, Victoria - - - - - - - - - - - - - - - - - -250 884-3906

TDI HARDWOOD FLOORS

2013 & 2014 BBB TORCH AWARD FINALIST-Construction & Alteration 2845 Acacia Drive, Victoria - - - - - - - - - - - - - - - 250 361-1377

Recruit & retain the best.

www.tdihardwoodfloors.com- - - - - - - - - - - - - - - (See our ad on page 27)

Floor Waxing, Polishing & Cleaning MURPHY WALL-BEDS ORCA BUILDING MAINTENANCE NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 26

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca -----250 721-0012 www.northerntropic.ca www.orcabuildingmaintenance.ca - - - - - - - -- ----Nan 250 474-4829 751-6722

Floors-Industrial Island Floor Centre Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 475-3323

hardwood floor refinishing

• Refinishing • Installation • Repairs Hardwood Floor Refinishing with Dustless Sanding... Keeps Your Home Clean from Start to Finish with NO DUST & NO MESS! Call Chris today

250 589 5555

www.excelfloors.ca I Since 2002 I Licensed and Insured

Grow & thrive despite the odds.

1-866-385-2848

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

FOOD-FREEZE DRIED EMERGENCY – GATES, HARDWARE & SUPPLIES

Foods-Freeze Dried Emergency & Water Storage Filtration TOTAL PREPARE INC.

www.totalprepare.ca----(See our ad on page 24)----778 265-5331

Food Manufacturers, Wholesalers, Dist. Islands West Manufacturers Ltd., Victoria - - - - - - - - - - - - - -250 727-0744 Natural Pastures Cheese Co., Courtenay - - - - - - - - - - - - - - -250 334-4422

Food Products-Organic Sustainable Produce Urban Delivery, Victoria- - - - - - - - - - - -250 383-7969

Funeral Directors

Furnace Installation & Repair BENNETT SHEET METAL & HEATING LTD. OVER 50 YEARS OF EXPERIENCE IN HEATING AND AIR CONDITIONING SYSTEMS www.bennettsheetmetal.com------741 McPhee Ave., Courtenay 250-334-3621 (See our ad on page 26)- - - - - - - Campbell River 250-287-3108

GASLIGHT HEAT SERVICES

gaslightheatservice.com-- - - - - - - - - - - Victoria 250 380-0407

MURPHY WALL-BEDS WEST BAY MECHANICAL NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ PAGE SEE OUR AD ONTHIS PAGE 8

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250478-8532 721-0012 www.westbaymechanical.com www.northerntropic.ca - - - - - - --------- -- ---------250 250 474-4829

BOYD’S FUNERAL SERVICES LTD.

1-1040 9th Ave, Campbell River - - - - - - - - - - - 250-287-2240 www.campbellriverfunerals.com

Chapel of Memories Funeral Directors, Port Alberni - - - - - - -250 723-3633 Hatley Memorial Gardens & Crematorium, Victoria - - - - - - -250 478-1754 McCall Bros. Funeral Directors Ltd., Victoria - - - - - - - - - - - -250 385-4465 Sequoia Gardens Memorial Funeral & Cremation Services Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 658-6202

Funeral Homes BOYD’S FUNERAL SERVICES LTD.

1-1040 9th Ave, Campbell River - - - - - - - - - - - 250-287-2240 www.campbellriverfunerals.com

First Memorial Funeral Services, Duncan- - - - - - - - - - - - - - -250 748-2134 First Memorial Funeral Services, Nanaimo - - - - - - - - - - - - -250 754-8333 First Memorial Funeral Services, Saanich - - - - - - - - - - - - - -250 658-5244 First Memorial Funeral Services, Victoria - - - - - - - - - - - - - -250 384-5512 First Memorial Garden of Memories, Saanich - - - - - - - - - - -250 658-5244 Piercy’s Mt. Washington Funeral Home, Courtenay- - - - - - - -250 334-4464 Sutton’s Campbell River Funeral Home, Campbell River - - - -250 287-4812

Funeral Related Services DR. ROBIN RICHARDSON, CPCA, CPC, PHD

INDEPENDENT FUNERAL PLANNER THE FAMILY COMPASS PLAN - - - - - - - - - - - - - - - 250 388-4274 First Memorial Funeral Services - Crematory, Saanich 250 658-5244

HATLEY MEMORIAL GARDENS & CREMATORIUM

2050 Sooke Road, Victoria- - - - - - - - - - - - - - - 250 478-1754 www.arbormemorial.com - - - - -(See our ad on page 17 & 46)

Mission Hill Crematorium, Courtenay - - - - - - - - - - - - - - - - -250 334-4436

Furnace & Boiler Cleaning

Furnace Sales & Service

Over 35 Years of Heat Pump Experience. www.coastalheatpumps.com - - - - - - - - - - -250 656-6868 (See our ad on page 30)

Furniture Assembly Services ALL AROUND MOVING & INSTALLATION SERVICES Moving You in The Right Direction! www.allarounddelivery.cat - - - - - - - - - - - - - - - 250 418-1669 (See our ad on page 33)

Furniture-Retail Coombs Junction Furniture, Coombs - - - - - - - - - - - - - - - - - -250 752-4205 Dodd’s Furniture and Mattress, Victoria- - - - - - - - - - - - - - - -250 388-6663 Gabriel Ross Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 384-2554

JOHN'S BEDROOM BARN & FOAM WAREHOUSE Have a Great Night's Sleep! www.johnsbedrooms.com

101-841 Cliffe Avenue, Courtenay...................250 897-1666 1707 Bowen Road, Nanaimo...........................250 741-1777

LA-Z-Boy Furniture Galleries, Victoria - - - - - - - - - - - - - - - - -250 382-5269 Luxe Home Interiors, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 386-7632

M & N MATTRESS SHOP

2014 BBB TORCH AWARD FINALIST-Lifestyle 1-291 East Island Hwy., Parksville - - - - - - - - - - 250-248-7133 www.parksvillemattress.com ----------(See our ad on page 33)

GARAGE DOORS•GATE SYSTEMS•REPLACEMENT DOOR SPECIALISTS www.harbourdoor.com, 210 Mary Street, Victoria - - - - - 250 383-1606

High Standards Overhead Door Ltd., Lantzville- - - - - - - - - - -250 228-3667 Island Overhead Door (1979) Ltd., Nanaimo - - - - - - - - - - - - -250 758-3032 Tedford Overhead Doors and Gates Ltd., Victoria - - - - - - - - -250 727-6811

Integrity Sales & Distributors Fertilizer • Feed • Landscape Supplies Greenhouse Supplies • Seed • Plants Professional Tools • Organic Fertilizers Pond Pumps • Sea Soil Equipment 2180 Keating X Road • Saanichton

Ph: 250-544-2072 • Fax: 250-544-2172 www.shopvictoria.ca/integritysales Buy the Yard, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-7221

Integrity Sales & Distributors, Saanichton - - - - - - 250 544-2072 www.shopvictoria.ca/integritysales - - - - (See our ad on this page)

ISLAND TRACTOR & SUPPLY LTD.

4650 Trans Canada Hwy., Duncan- - - - - - - - - - - 250 746-1755 3663 South Island Hwy, Courtenay - - - - - - - - - - 250 334-0801 www.islandtractors.com - - - - - - www.northislandtractor.com

Garden & Lawn Outdoor Lighting Garden City Sprinklers Ltd., Victoria - - - - - - - - - - - - - - - - - -250 388-9864

Garden & Lawn Pond Dealers & Supplies Shibusa Pond & Landscape Services Ltd., Victoria - - - - - - - -250 480-7871

Garden & Lawn Sprinkler Systems GRAEME'S IRRIGATION

Taking the irritation out of irrigation

DAVE’S DOORS & MORE INC.

Specializing in Wood & Overhead Doors- - - -Parksville 250 954-3817

Complete Satisfaction

HARBOUR DOOR – OVER 25 YEARS OF SERIOUS SERVICE

gaslightheatservice.com-- - - - - - - - - - - Victoria 250 380-0407

Garage Doors & Openers

Serving Greater Victoria – Available Evenings & Weekends www.flametechheating.com -- Victoria 778 977-3473

24 Hour Garage Door Repair Services on Vancouver Island Nanaimo 250 754-8334 - - - - - - - - - - - - Victoria 250 383-3874 www.garagedoordoctorcanada.com - - - Duncan 250 748-4434

COASTAL HEAT PUMPS & REFRIGERATION

Furniture-Used

#1 FLAMETECH HEATING LTD. New or Existing Wood & Gas Installations

www.garagedoordepot.ca - - - - - - - - - Victoria 250 885-5455

GARAGE DOOR DOCTOR CANADA LTD.

Garden & Lawn Equipment & Supplies

Loi’s Used Furniture, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 884-7000

www.phillipspowervac.ca-----(See our ad on this page)-----250-380-7090

RESIDENTIAL/COMMERCIAL - INSTALLATION, SERVICE & REPAIR

GASLIGHT HEAT SERVICES

Merit Home Furniture, Campbell River - - - - - - - - - - - - - - - -250 286-0868 Modern Country Interiors, Duncan - - - - - - - - - - - - - - - - - - -250 746-1988 One Stop Furniture Shop Inc., Sidney - - - - - - - - - - - - - - - - -250 655-7467 Sager’s Fine Furniture Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 386-3841 Sidney Buy & Sell, Sidney - - - - - - - - - - - - - - - - - - - - - - - - -778 351-2244 Uncle Albert’s Home Furnishings Ltd., Duncan - - - - - - - - - - -250 748-1732

PHILLIPS POWER VAC LTD.

GARAGE DOOR DEPOT

DEPEND-A-DOR REPAIRS & INSTALLATION LTD Specializing in Commercial, Overhead/Sliding Doors & Security Gates, Security Control Equipment & Systems, Maintenance-Installation & Repairs Fax: 250-383-3665 Email: depend-a-dor@shaw.ca www.depend-a-dor.ca 13-831 Devonshire Rd, Vic - - - - - - - - - - 250 383-4225

PROFESSIONAL INSTALL & SERVICE OF IRRIGATION SYSTEMS & LOW VOLTAGE LIGHTING

www.graemesirrigation.ca graemesirrigation@shaw.ca ---------------250 294-9787

HALLS EARTHSERVICE IRRIGATION

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 652-0112 www.hallsearthserviceirrigation.caVictoria

Garden Sprinkler Co., Saanichton - - - - - - - - - - - - - - - - - - - -250 652-0442

HYDROTEKIRRIGATION SYSTEMS LTD.

2014 BBB TORCH AWARD FINALIST – Installation & Repair Victoria’s Lawn & Garden Irrigation Professionals---778 432-2611 www.hydroteksprinklers.com--------------(See our ad on page 31)

Gardeners A1 Scott’s Gardening & Landscaping, Victoria - - - - - - - - - - -250 883-5296

Guaranteed or You Don't Pay!

FREE ESTIMATES

24 YEARS EXPERIENCE

ACORN & BRANCH LANDSCAPES

Creative Landscape Make-Overs To Renew Your Outdoor Living Space www.acornandbranch.com------------------Victoria 250 818-4900 (See our ad on page 32)

EMPIRE LANDSCAPING & GARDEN SERVICES Certified Horticultural Technician - - - - Victoria 250 532-1155 www.empiregardening.com

Gardener For Hire, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 478-9237

THE "REAL" FLOOR MAINTENANCE SPECIALISTS DRY STRIPPING & WAXING (NO WATER - NO CHEMICALS) SATIN OR HIGH GLOSS FINISH • FLOOR GROUT CLEANING • COMMMERCIAL CEILING CLEANING • AWNING CLEANING • FLOOR MAINTENANCE • JANITORIAL SERVICES POST CONSTRUCTION CLEAN-UPS • BONDED & INSURED

Marcel Campeau (owner) Cel: 250-751-6722 • Email: orcabm@shaw.ca 240 Summit Drive, Nanaimo BC • www.orcabuildingmaintenance.ca A CEILING PRO (AUTHORIZED DEALER)

Gas Fitter WADE ROBERTS PLUMBING

Quality Plumbing, Gas fitting & Backflow Prevention that goes above what you would expect and gets the job done first time! www.gotpipes.ca - - - - - - - - - - - - - - - - - - - - - - 250 883-7545 (See our ad on page 37)

Gas-Propane-Equipment & Supplies Viper Fuels Inc., Chemainus - - - - - - - - - - - - - - - - - - - - - - - -250 246-1838

Gates, Hardware & Supplies Fenceline Products Ltd., Parksville - - - - - - - - - - - - - - - - - - -250 248-3122

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

GATES & GATE SYSTEMS – HAZARDOUS MATERIAL REMOVAL Gates & Gate Systems HARBOUR DOOR – OVER 25 YEARS OF SERIOUS SERVICE

GARAGE DOORS•GATE SYSTEMS•REPLACEMENT DOOR SPECIALISTS www.harbourdoor.com, 210 Mary Street, Victoria - - - - 250 383-1606

General Merchandise-Retail

www.mjwindowcleaning.ca- - - - - - - - - Victoria 250 508-6095

Gutters & Downspouts Commercial & Residential

Capital Iron, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-9703

•• 5” 5”Continuous Continuous Aluminum •• Fascia Fascia Gutter &&Metal Metal •• Leaf Leaf Guard •• Wooden Wooden Fascia Fascia •• Repairs Repairs & Maintenance Maintenance

Glass Coating & Tinting Sun Shade Film Systems Ltd., Sooke- - - - - - - - - - - - - - - - - -250 642-0094

Glass-Auto, Plate, Window, Etc. A & D Glass Co Limited, Victoria - - - - - - - - - - - - - - - - - - - -250 383-7141 Allied Glass & Aluminum Products Ltd., Victoria - - - - - - - - -250 388-5108 Budget Glass Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 758-3374 Excalabor Glass & Aluminum, Saanichton - - - - - - - - - - - - - -250 652-3833 First Response Glass Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 383-9300 Our Glass Shop, Parksville - - - - - - - - - - - - - - - - - - - - - - - - -250 954-1234

PROLINE GLASS LTD.

When Quality and Service Count! - - - - - Port Alberni 250 724-1372 Commercial & Residential - - - - - - - - - - - - - -Parksville 250 248-7032 www.prolineglass.ca - - - - - - - - - - - - - - - - - - - - - - - (See our ad on page 44)

Gold, Silver & Platinum Dealers

2014 2014Torch TorchAward Award Winner Winner Finalist YearsNominee in a Row! + 10 3Time PLUS 10X NOMINEE

Call us today for a FREE

Call us today for a FREE writtenestimate estimate written

Fully Fully Insured Insured •• WCB WCB Licensed Licensed 55 Year Year Workmanship Workmanship Warranty Warranty on Full Installations on Full Installations

250-475-1310 3578 Quadra Street, Victoria

3578 Quadra Street, Victoria

www.prolineroofing.com www.prolineroofing.com

MURPHY WALL-BEDS ACME GUTTERWORKS NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

www.murphybeds-victoria.com - -- ---------250 744-2195 www.qualityplumbing-heating.ca 250 885-7409 721-0012 www.northerntropic.ca www.acmegutterworks.com - - - - - -Victoria 474-4829

LC COINS & COLLECTIBLES

We Buy & Sell Jewellery, Gold/Silver, Estates,Free Appraisals www.lccoins.ca- - - - - - - - - - - - - - - - - - - - - - - 250 590-Gold (4653)

Victoria Bullion Exchange, Victoria - - - - - - - - - - - - - - - - - - -888 300-8809

Golf Courses-Private Westin Bear Mountain Golf Resort & Spa, Victoria - - - - - - -250 391-7160

Golf Courses-Public Glen Meadows Golf & Country Club, Sidney - - - - - - - - - - - -250 656-3136

Government-City-Village & Township City of Nanaimo, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 754-4251

Granite

BlueLine Gutters, Shawnigan Lake - - - - - - - - - - - - - - - - - - -250 893-8481 Irwin Industries 1988 Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-5154 LeafGuard Pacific, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -604 515-0004

PROLINE ROOFING & GUTTERS LTD.

www.prolineroofing.com - - - - - - - - - - - Victoria 250 475-1310 (See our ad on this page & TORCH AWARD Page 47)

VGI Gutters Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 727-3042

Gutters-Leaf Guards ACME GUTTERWORKS

Gutters • Soffits • Fascia• Rain Barrels/Chains•t Leaf Guard www.acmegutterworks.com - - - - - - - - - - - - - - 250 885-7409 (See our ad on this page)

We Specialize in Renovations, New Construction & Repairs

Handyman Services

CR Granite Works Inc., Campbell River - - - - - - - - - - - - - - - -250 850-0989

Graphic Designers Beal Graphic Design, Courtenay - - - - - - - - - - - - - - - - - - - - -250 703-1829

Grocers-Retail Fairway Market, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-4816 Pepper’s Foods, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-6513 The Market Stores, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 381-6000

Grocery-Bulk Food Stores For Good Measure Premium Bulk Foods, Victoria - - - - - - - - -250 477-6811

Grocery Gas Bar/Service Station Village Garage, Qualicum Beach- - - - - - - - - - - - - - - - - - - - -250 752-9542

Gutter Cleaning

CEDARHILL HANDYMAN.COM Specializing in Helping Home Owners chhandyman@gmail.com www.cedarhillhandyman.com - - - - - - - 250 477-7676 The Home Handyman, Victoria - - - - - - - - - - - - - - - - - - - - - -250 532-8720

RENO MEN

www.reno-men.ca - - - - - - - - - - - - - - - Victoria 250 885-9487

Hardware-Retail Victoria Speciality Hardware & Plumbing Ltd., Victoria- - - - -250 598-2966

Hardwood Floor Contractors All-Pro Hardwood Installations, Victoria - - - - - - - - - - - - - - -250 812-8088

EXCEL HARDWOOD FLOOR REFINISHING

Hardwood Floor Refinishing with Dustless Sanding~NO DUST & NO MESS! (See our ad on page 25) www.excelfloors.ca- - - - - - - - - - - - - - - - - - - - - - 250 589-5555

ACME GUTTERWORKS

Gutters • Soffits • Fascia • Rain Barrels/Chains • Leaf Guard www.acmegutterworks.com- - - - - - - - - 250 885-7409 (See our ad on this page)

A-1 WINDOW WASHING

www.a1windowwashing.ca- - - - - - - - - Victoria 250 896-5849

Friendly Giant Window & Gutter Cleaning, Victoria - - - - - - -250 884-4596

HIGH DEFINITION ROOFING LTD.

2013 & 2014 BBB TORCH AWARD FINALIST-TRUSTWORTHINESS Roofing You Can Trust! - - - - - - - - - - - - - - - - - - 250-208-8866 www.roofingvictoria.ca-----(See our ad on page 40)

Get Your Mind in the Gutter.

Gutter Cleaning & Roof Moss Removal MJ HOME CARE SERVICES

Greater Victoria Woodfellow Flooring, Victoria - - - - - - - - - -250 884-9663

TDI HARDWOOD FLOORS SEE OUR AD ON THIS PAGE

www.tdihardwoodfloors.com-----------------Victoria 250 361-1377

Hazardous Material Control & Removal BCHAZMAT Management Ltd., Sidney - - - - - - - - - - - - - - - -250 656-3382

REMOVALL REMEDIATION SERVICES LTD.

www.removall.ca - - - - - - - - - - - - - - - Victoria 250 478-9998

OVER 30 YEARS EXPERIENCE IN THE HARDWOOD-FLOORING INDUSTRY

Ask us about GUTTER SENTRY - A Gutter Cover and Hanger ALL IN ONE! $ OFF One of the STRONGEST NEW GUTTERS GUTTER SYSTEMS available today!

WITH THIS AD

OFF GUTTER REPAIRS

✔ 5” Continuous Eavestrough ✔ Downpipes ✔ Fascia ✔ Soffit

Master Craftsmanship Assured! Specializing in: Dustless Sanding, Installation, Repair, Refinishing & Sales of all types of Hardwood Floors: Solid wood (unfinished & pre-finished), Engineered Wood & Laminate CALL STEVE FOR A FREE CONSULTATION

Call For A Free Estimate 2014 TORCH AWARD FINALIST!

250-885-7409

www.acmegutterworks.com

250-361-1377 | www.tdihardwoodfloors.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

HEALTH & DIET FOOD PRODUCTS – HEATING & AIR CONDITIONING

Health & Diet Food Products-Retail

Hearing Aids & Assistive Devices

Shaklee Canada Inc., Burlington - - - - - - - - - - - - - - - - - - - - -800 263-9138

Health & Fitness Program Consultants Body Blueprint Fitness Education, Victoria- - - - - - - - - - - - - -250 744-5633 Valley Health and Fitness, Cobble Hill - - - - - - - - - - - - - - - -250 743-0511

Health & Medical (General)

Does Everyone Mumble?

Resonant Light Technology Inc., Courtenay - - - - - - - - - - - - -250 338-4949

Health & Wellness

Maybe it’s time to get your hearing checked . . .

TRIANGLE HEALING PRODUCTS

770 Spruce Ave., Victoria- - - - - - - - - - - - - - - - - 250 370-1818 www.trianglehealingproducts.com - - Toll Free 1-888-370-1818

Health Clubs Club Phoenix, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 920-0300 Steve Nash Fitness World, Victoria- - - - - - - - - - - - - - - - - - - 250 475-600

Start With Trust!

Formerly known as Island Hearing, with 17 locations on Vancouver Island to serve your hearing healthcare needs. Call 1-800-563-4327 (HEAR) or visit connecthearing.ca for a clinic in your area.

Beltone Hearing Care Centre, Comox - - - - - - - - - - - - - - - - -250 339-1180 So quiet... it won't interrupt So quiet... it won't interrupt even sweetest dreams. So quiet... itthe won't interrupt even the sweetest dreams. Lennox SLP98V – dreams. the quietest evenThe the sweetest The Lennox SLP98V – the quietest

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McPhee, Courtenay 1721–14th Ave,741 Campbell River • 250-287-3108

Campbell River

741 McPhee, Courtenay • 250-334-3621 250-334-3621 250-287-3108 www.bennettsheetmetal.com “Your Indoor Comfort Specialist since 1961” Monday - Friday 9am - 4:30pm Monday - Friday 9am - 4:30pm “Your Indoor Comfort Specialist since 1961” 1721–14th Ave, Campbell River • 250-287-3108 www.bennettsheetmetal.com 741 McPhee, Courtenay • 250-334-3621

1721–14th River • 250-287-3108 “Your Indoor Comfort Specialist since 1961”Ave, Campbell Monday - Friday 9am - 4:30pm 741 McPhee, Courtenay • 250-334-3621 “Your Indoor Comfort Specialist since 1961” Monday - Friday 9am - 4:30pm

www.bennettsheetmetal.com

Hear better. Love life.

CONNECT HEARING

17 Locations on Vancouver Island to Serve You! www.connecthearing.ca- - - - - - - - - (See our ad on this page)

Connect Hearing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 413-2100 Connect Hearing Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 748-6232 Connect Hearing Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-5520 Connect Hearing Port Alberni - - - - - - - - - - - - - - - - - - - - - -250 724-0022 Connect Hearing Nanaimo North - - - - - - - - - - - - - - - - - - -250 390-1113 Connect Hearing Nanaimo South - - - - - - - - - - - - - - - - - - -250 754-9233 Connect Hearing Campbell River - - - - - - - - - - - - - - - - - - - -250 286-1146 Connect Hearing Powell River - - - - - - - - - - - - - - - - - - - - -604 485-3028 Connect Hearing West Shore, Colwood - - - - - - - - - - - - - - -250 474-4643 Connect Hearing Ladysmith - - - - - - - - - - - - - - - - - - - - - - -250 245-8140 Connect Hearing Courtenay - - - - - - - - - - - - - - - - - - - - - - - -250 338-7978 Connect Hearing Parksville - - - - - - - - - - - - - - - - - - - - - - - -250 248-8144 Connect Hearing Comox - - - - - - - - - - - - - - - - - - - - - - - - - -250 339-6040 Connect Hearing Qualicum Beach, - - - - - - - - - - - - - - - - - -250 752-2809 Connect Hearing Victoria, Fort St, Victoria - - - - - - - - - - - - -250 385-3103 Connect Hearing McKenzie, Victoria - - - - - - - - - - - - - - - - -250 477-3649 Connect Hearing Royal Oak, Victoria - - - - - - - - - - - - - - - - -250 953-9979 Connect Hearing Oak Bay, Victoria - - - - - - - - - - - - - - - - - - -250 598-2334 Connect Hearing, Head Office Victoria - - - - - - - - - - - - - - - -250 413-2100 Gordon Hearing Services, Comox - - - - - - - - - - - - - - - - - - - -250 941-8378

NEXGEN HEARING SEE OUR AD ON THIS PAGE

www.nexgenhearing.com - - 15 Locations to Serve You

NexGen Hearing, Victoria Administration - - - - - - - - - - - - - -250 588-2955 NexGen Hearing, Oak Bay, Victoria - - - - - - - - - - - - - - - - - -250 598-9884 NexGen Hearing, Gordon Head, Victoria - - - - - - - - - - - - - - -250 385-1111 NexGen Hearing, Royal Oak, Victoria - - - - - - - - - - - - - - - - -250 590-6569 NexGen Hearing, Fairfield, Victoria - - - - - - - - - - - - - - - - - -250 590-2088 NexGen Hearing, Westshore, Victoria - - - - - - - - - - - - - - - -250 590-3277 NexGen Hearing, Sooke by Appointment Only) - - - - - - - - - -778 352-3277 NexGen Hearing, Salt Spring Island (By Appointment Only) -778 353-3012 NexGen Hearing, Gabriola Island (By Appointment Only) - - -778-441-0752 NexGen Hearing, Nanaimo, Port Place Mall- - - - - - - - - - - - -778 441-0752 NexGen Hearing, Nanaimo North (By Appointment Only) - - -778 441-0752 NexGen Hearing, Parksville - - - - - - - - - - - - - - - - - - - - - - - -250 586-7077 NexGen Hearing, Courtenay - - - - - - - - - - - - - - - - - - - - - - -250 871-2285 NexGen Hearing, Cumberland (By Appointment Only) - - - - - -250 400-5451 NexGen Hearing, Port Alberni- - - - - - - - - - - - - - - - - - - - - - -778 421-0277 NexGen Hearing, Ucluelet (By Appointment Only) - - - - - - - -778 421-0277

Heat Pumps BENNETT SHEET METAL & HEATING LTD.

OVER 50 YEARS OF EXPERIENCE IN HEATING AND AIR CONDITIONING SYSTEMS www.bennettsheetmetal.com------741 McPhee Ave., Courtenay 250-334-3621 (See our ad on this page)- - - - - Campbell River 250-287-3108

COASTAL HEAT PUMPS & REFRIGERATION SEE OUR AD ON PAGE 29

www.coastalheatpumps.com - - - - - - - - -250 656-6868

GASLIGHT HEAT SERVICES

gaslightheatservice.com-- - - - - - - - - - - Victoria 250 380-0407

ISLAND FURNACE & FIREPLACE

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652

PRO STAR MECHANICAL TECHNOLOGIES LTD. Heat Pumps • Heating • Cooling • Boilers Upgrades for energy savings in commercial buildings

www.prostar-mechanical.com ----------- 250 383-4558

Precision Refrigeration Ltd., Victoria - - - - - - - - - - - - - - - - - -250 508-5665 Pro Star Mechanical Technologies Ltd., Victoria- - - - - - - - - -250 383-4558

RED BLUE HEATING & REFRIGERATION

FREE HEARING TEST Fully Refundable 90 Day Trial period. No Money Down for the first 21 days.

Heat Pumps, HVAC & Refrigeration – Locally Owned & Operated www.redbluehvac.com ---------------------Victoria 250 516-1740

WEST BAY MECHANICAL

Plumbing • Heating • Refrigeration • Ventilation • Gas • Air Conditioning www.westbaymechanical.com 250 478-8532 (See our ad on page 8)

Heating & Air Conditioning #1 FLAMETECH HEATING LTD.

www.flametechheating.com - - - - - - - - Victoria 778 977-3473 (See our ad on page 25)

4 Seasons Heating & Cooling, Victoria - - - - - - - - - - - - - - - -250 652-0886 Accurate Air, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-1666

AIRESERV OF GREATER VICTORIA

www.aireserv.com - - - - - - - - - - - - - - - - - - - - 778 747-0317

Axis Heating & Cooling, Courtenay - - - - - - - - - - - - - - - - - - -250 331-0888 Coastal Energy Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 585-5393

15 locations serving you on Vancouver Island

Working with your Physician for Better Hearing

1.877.606.6671 nexgenhearing.com

PRO STAR MECHANICAL TECHNOLOGIES LTD. www.prostar-mechanical.com - - - - - - - - - - - - - 250 383-4558

WestIsle Mechanical Services 2004 Ltd., Duncan - - - - - - - -250 746-9600

BBB Accredited Businesses stand behind their work

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

HEATING CONTRACTORS - HOME BUILDERS Heating Contractors #1 FLAMETECH HEATING LTD.

New or Existing Wood & Gas Installations www.flametechheating.com - - - - - - - Victoria 778 977-3473 (See our ad on page 25)

Accutemp Refrigeration Air Conditioning & Heating Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-2665

BENNETT SHEET METAL & HEATING LTD.

SEE OUR AD ON PAGE 28

741 McPhee Ave.,Courtenay - - - - - - - - - 250-334-3621 www.bennettsheetmetal.comCampbell River 250-287-3108

COASTAL HEAT PUMPS & REFRIGERATION

Over 35 Years of HVAC Experience. www.coastalheatpumps.com- - - - - - - - 250 656-6868 (See our ad on this page)

CURRENT HEATING & PLUMBING LTD.

Hot Water Heating, Plumbing & Gas • Residential & Commercial www.currentheatingplumbing.ca - - - - - - - - - - - 250-415-3977

E&S Heating, Ladysmith - - - - - - - - - - - - - - - - - - - - - - - - - -250 751-0114 Exchangenergy Inc, Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 746-9850

MG REFRIGERATION HEATING & COOLING CORP Your Temperature is Safe With Us! RESIDENTIAL & COMMERCIAL www.mgrefrigeration.ca - - - - - - - - - - - Victoria 250 889-6827

Matthews Heating, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 727-7246

Home Automation WIRED UP TECHNOLOGIES INC.

www.wiredupinstall.com - - - - - - - - - - Victoria 250 885-5555

Home Builders ABSTRACT DEVELOPMENTS

1976 Oak Bay Ave, Victoria - - - - - - - - - - - - - - 250-883-5579 Award-Winning Builder of Victoria’s Finest Homes www.AbstractDevelopments.com

CAPITAL CITY CONSTRUCTION

www.capitalcityconstruction.ca (See our ad on page 19) 250 744-3842

DARREL ORR CONSTRUCTION HOME BUILDING SPECIALIST Exceeding our customer’s expectations since 1991 darrelorrconstruction@shaw.ca ------------------------------250-743-9798 En ViroTec General Contracting Ltd, Victoria - - - - - - - - - - - -250 213-3891

GASLIGHT HEAT SERVICES

CHANDLER CONSTRUCTION LTD.

www.chandlerconstruction.ca (See our ad on pg19)250 744-3842 Falcon Heights Contracting Ltd., Victoria - - - - - - - - - - - - - - -250 818-6466 Hemsworth Master Builders Inc., Victoria - - - - - - - - - - - - - -250 883-8300 Kendall Builders Ltd, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 818-0611 Lida Homes Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 514-7702 Mastercraft Construction, Design & Renovations - - - - - - - - -250 889-2533 M. Knight Construction Ltd., Victoria- - - - - - - - - - - - - - - - - -250 361-8550

PHEASANT HILL HOMES LTD. Design and Build Custom Homes • Renovations • Serving Central Island

www.buildbetterhomes.ca ---------------250 618-6880

Rayn Properties Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 661-0465

TRAFALGAR HOMES

NEW HOME BUILDS, VACATION & CARRIAGE HOMES SEE OUR AD ON THIS PAGE

www.trafalgarhomes.ca--------------------1-866-971-0239

YAGER CONSTRUCTION

CUSTOM HOMES, COMMERCIAL, RENOVATION/ADDITIONS www.yagerconstruction.ca - - - - - - - - -Victoria 250 883-7674 (See our ad on page 19)

Your Southern Vancouver Island Heat Pump Specialist

gaslightheatservice.com-- - - - - - - - - - - Victoria 250 380-0407

GOODSENSE PLUMBING, HEATING & DRAIN CLEANING SEE OUR AD ON PAGE 22 & 37

www.goodsenseplumbing.ca- - - - - - - - - -250 213-8700

Specializing in... · Heat Pump Installation · Ductless Heat Pumps · Air Source Heat Pumps · Heat Pump Repair & Tune-Ups · Duct Cleaning & Maintenance

Heatwave Plumbing & Heating Ltd., Victoria - - - - - - - - - - - -250 361-9243 Hein Mechanical Services Inc., Nanaimo- - - - - - - - - - - - - - -250 729-8815

IN-FLAME HEATING

2014 BBB TORCH AWARD FINALIST-Installation & Repair Your Gas, Wood & Pellet Stove Specialists---250 415-0747 www.inflameheating.ca - - - - - - - - - (See our ad on page 24)

Get the Ductless “Mini”

Island Energy Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 383-0022

ISLAND FURNACE & FIREPLACE

www.islandfurnace.com - - - - - - - - - - Victoria 778 426-2652

JV GASWORKS

www.jvgasworks.com - - - - - - - - - - - - -Sidney 250 655-6594

LD Plumbing & Heating, Ladysmith - - - - - - - - - - - - - - - - - - -250 245-8858 Lockhart Industries (Duncan) Ltd., Cobble Hill - - - - - - - - - - -250 748-1731

Home Builders -continued

We use... environmentally friendly smart cars & trailers for residential services! Sales • Service & Installation

NO DUCTS? NO PROBLEM! OVER 35 YEARS

OF HVAC EXPERIENCE

250-656-6868

www.coastalheatpumps.com

F R E E CE APPLIANGE * PACKA * Applies to complete stage builds only. Some restrictions may apply. 6 PIECE TRAIL APPLIANCE PACKAGE INCLUDES: Fridge, Stove, Microwave Hood/Fan Combo, Dishwasher, Washer and Dryer.

www.trafalgarhomes.ca BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Home Design & Planning

Home Builders-Vacation & Carriage Homes

Studio DB3, North Saanich- - - - - - - - - - - - - - - - - - - - - - - - -250 889-2584 Zebra Group, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 360-2144

CHANDLER CONSTRUCTION LTD.

SKYVIEW SPAS & SOLARIUMS

TRAFALGAR HOMES

Built-Rite Structural Services Ltd., Victoria - - - - - - - - - - - - -250 480-8443

Small Company. Big Results! Residential•Commercial•Custom Millwork www.chandlerconstruction.ca - - - - - - - Victoria 250 477-7431 (See our ad on page 19)

Home Health Services BAYSHORE HOME HEALTH

www.bayshore.ca - - - - - - - - - - - - - - Victoria 250 370-2253

CLASSIC LIFE CARE

NEW HOME BUILDS, VACATION & CARRIAGE HOMES www.trafalgarhomes.ca- - - - - - - - - - -1-866-971-0239 (See our ad on page 29)

www.classiclifecare.com - - - - - - - - - Victoria 250 412-0214

Comfort Keepers, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -778 265-5999 Home Instead Senior Care of Greater Victoria, Victoria- - - - -250 382-6565

ISLAND FOOTCARE MOBILITY

DVA Approved - - Nursing Foot Care at Your Home in Victoria www.islandfootcare.ca - - - - - - - - - - - - - - - - - - 250 886-2323

LOVING HANDS SENIOR & COMMUNITY CARE Exceptional Seniors Care for Central Island – Veteran’s Affairs Health Cards Accepted www.lovinghandsseniorcare.ca - - - - - - 250 735-7300

Home Improvements Handyman Connection Ltd., Victoria - - - - - - - - - - - - - - - - - -250 384-4969 K & C Charlton Construction Inc., Lake Cowichan- - - - - - - - -250 701-1860 Modern, Powell River - - - - - - - - - - - - - - - - - - - - - - - - - - - -866 934-2599 Your Maintenance Man Renovation & Maintenance Services, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 729-9444

Home Inspection Services INSIGHT HOME INSPECTIONS INC.

Insight you can trust! Ask about our Thermal Imaging Services www.4insight.ca- - - - - - - - - - - - - - - - - - - - - - - 250 920-6322 (See our ad on this page)

LUXCARE LIFESTYLE INC.

Quality Senior Care www.luxcarelifestyle.com - - - - Victoria 250 590-1689

MaryCare Support Services Ltd., Victoria - - - - - - - - - - - - - -250 479-1861 Oak Bay Senior Care, Victoria- - - - - - - - - - - - - - - - - - - - - - -778 433-4784 Sidney Senior Care, Sidney - - - - - - - - - - - - - - - - - - - - - - - -250 589-0010

SUREWORK SOLUTIONS LTD.

www.sureworksolutions.com---------- Victoria 250 361-2028

MURPHYHOME WALL-BEDS UNIQUE HEALTH CARE NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca -- ---------250 250 715-1094 721-0012 www.northerntropic.ca www.uniquehomecare.ca - - - - - - -Duncan 474-4829

VERITY HOME CARE

Home Care & Support Services Elderly Care in Home, Hospital or Care Facility www.verityhealth.ca - - - - - - - - - - - - Victoria 250 216-4181

We Care Home Health Services, Victoria- - - - - - - - - - - - - - -250 389-0202 Wendy’s Support Service, Victoria - - - - - - - - - - - - - - - - - - -250 216-6927

Hotels Best Western Emerald Isle Motor Inn, Sidney - - - - - - - - - - -250 656-4441 Best Western Northgate Inn, Nanaimo - - - - - - - - - - - - - - - -250 390-2222

COMOX VALLEY INN & SUITES

1-6721 Butler Crescent (Off Keating X Road) Saan - 250 652-0888 www.hottubsvictoria.com/sale

House & Building Movers NICKEL BROS.

Vancouver Island- - - - - - - - - - - - - - - - - - - - - - - 250 753-2268 www.nickelbros.com - - - - - - - - - - - Toll Free 1 866 320-2268

House Cleaning Euro Can Building Services Ltd., Victoria - - - - - - - - - - - - - - -250 727-6533

BALANCE HOME CLEANING

www.balancehomecleaning.com - - - - Victoria 250 479-0055

Euro Can Building Services Ltd., Victoria - - - - - - - - - - - - - - -250 727-6533

MALTA HOUSE CLEANING SERVICES

Full House Cleaning, Laundry and more... 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

MERRY MAIDS OF VICTORIA

Spend more time with your family & less time cleaning

info@merrymaidsvictoria.com www.merrymaidsvictoria.com

101-1842 Oak Bay Ave. Vic- - - - - - - - - - - - 778 402-7415 Molly Maid - Victoria, Victoria - - - - - - - - - - - - - - - - - - - - - -250 744-3427

1190 Cliffe Ave, Courtenay - - - - - - - - - - - - - - 250 334-4476 www.comoxvalleyinn.com

Delta Victoria Ocean Pointe Resort, Victoria - - - - - - - - - - - -250 360-2999

MOORE'S CLEANING & MAINTENANCE SERVICE SEE OUR AD ON THE TORCH AWARD WINNER PAGE 46

Comox Valley Area----------------------------250 941-8883

MURPHY WALL-BEDS INN ON LONG LAKE FOUR SEASONS SUNROOMS NORTHERN QUALITY PLUMBING TROPIC SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 10

Neat and Tidy Cleaning Services, Victoria - - - - - - - - - - - - - -778 440-6327 Wits End Solutions, Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 390-4356 Wives Unlimited Cleaning Service, Victoria - - - - - - - - - - - - -250 383-3220

MALAHAT CHALET & MOON WATER LODGE

David Aujla Personal Law Corporation, Victoria - - - - - - - - - -250 383-3542

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 758-1144 721-0012 www.northerntropic.ca www.innonlonglake.com - - - - - Nanaimo - - -- ---------250 474-4829

WEST-COAST STYLE, BOUTIQUE HOTEL & RESTAURANT LOCATED NEAR THE TOP OF THE HISTORIC, MALAHAT DRIVE

www.moonwaterlodge.com - - - - - - - - - - - - - - - 778 432-4606

Start your search with vi.bbb.org

Hot Tubs & Swim Spas-Sales & Service

Victoria Marriott Inner Harbour, Victoria..................................250 480-3800

Insight you can trust ✓Pre-Listing ✓Pre-Purchase ✓New Construction • Over 20 Years in the Construction Industry • On-site and On-line Computer Reports • Home Inspector for over 10 Years • Thermal Imaging Available • Licensed and Insured Garth Anderson Registered Home Inspector

250.920.6322 | www.4insight.ca

RHI 182 BC/08 BC LIC #47590

In-home Care Home Instead Senior Care of Greater Victoria- - - - - - - - - - 250 382-6565 Serenity Home Care Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 590-8098 Water Down In-Home Bathing Services, Victoria - - - - - - - - -250 516-2351

Inspection Service Barnes & Company Home Inspection Services, Victoria - - - -250 881-1086 Bunah Home Inspections, Victoria- - - - - - - - - - - - - - - - - - - -778 432-2115 Fleetwood Building Inspections 2007 Ltd., Victoria- - - - - - - -250 382-6380 Home Inspections Plus!, Victoria - - - - - - - - - - - - - - - - - - - -250 360-6409

INSIGHT HOME INSPECTIONS

SEE OUR AD ON THIS PAGE

www.4insight.ca----------------------------250 920-6322 Pillar to Post Professional Home Inspection - Victoria- - - - - -250 385-4000

Insulation Contractor-Spray Foam Spray Foam Solutions Inc., North Saanich - - - - - - - - - - - - - -250 888-7571

Insulation Contractor ALPINE INSULATION LTD & ISLAND SPRAYFOAM

Insulation & Spray Foam Professionals – Residential & Commercial www.alpineinsulation.ca - - - - - - - - - Victoria 250 384-0985

Knights Insulation Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 483-7376

MALTA INSULATION REMOVAL SERVICE

Attic, Crawl Spaces and other areas. Plus Disinfecting. 2013 BBB Torch Award Finalist - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Insurance

NIQUE Home Health Care Approved Nursing and Support Services

Aon Reed Stenhouse, Victoria - - - - - - - - - - - - - - - - - - - - - -250 388-7577 Coastal Community Insurance Services (2007) Ltd., Victoria -250 386-7737 Cumberbirch Insurance Agency Ltd., Victoria - - - - - - - - - - - -250 388-4221

LIVE-IN AVAILABLE FOR ONLY $3900/MONTH • FLEXIBLE RATES • A DESIGNATED, CONSISTENT CARE PROVIDER • NO-UNIFORM POLICY & ADVERTISING FREE VEHICLES • REALISTIC CARE WITH FEW LIMITATIONS • 24 HOUR CLIENT/FAMILY COUNSELLING • HOURLY/OVERNIGHT/24 HOUR/LIVE-IN

250-715-1094 121 Station Street, Duncan www.uniquehomecare.ca / email: uniquehomehealthcare@telus.net Serving Since 2000: Ladysmith, Chemainus, Crofton, Lake Cowichan,

Immigration & Naturalization Consultants

VAC Approved Provider

Duncan, Cowichan Bay, Cobble Hill, Shawnigan Lake & Mill Bay

Proudly Caring for Over 50 of our Local Veterans

HALSEY FINANCIAL GROUP LTD.

202-4450 Chatterton Way, Victoria - - - - - - - - - - 250 475-6700 www.halseyfinancial.com

Hendry Swinton McKenzie Insurance Services Inc., Victoria -250 388-5555 Megson Fitzpatrick Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 595-5212

BBB Accredited Businesses stand behind their work

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Insurance Services

Irrigation Systems-Install/Design

BROWN BROS. AGENCIES LTD.

Blanshard St. 250-385-8771- - - - Wilkinson Rd. 250-479-6111 (See our ad on page 37)

Cumberbirch Insurance Agency Ltd., Victoria - - - - - - - - - - - -250 388-4221 Seafirst Insurance Brokers Ltd., Saanichton- - - - - - - - - - - - -250 652-5157 Thunderbird Insurance Brokers Ltd., Victoria - - - - - - - - - - - -250 385-9795 Vancouver Island InsuranceCentres - Cobble Hill - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 743-8013 Vancouver Island InsuranceCentres Campbell River (Dogwood), - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 287-9184 Vancouver Island InsuranceCentres Campbell River (Willow Point), - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 923-2288 Vancouver Island InsuranceCentres Comox - - - - - - - - - - - - -250 339-4847 Vancouver Island InsuranceCentres Courtenay - - - - - - - - - - -250 338-1401 Vancouver Island InsuranceCentres Crown Isle, Courtenay - -250 338-5656 Vancouver Island InsuranceCentres Gold River- - - - - - - - - - -250 283-2291 Vancouver Island InsuranceCentres Inc. (Administration), Courtenay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 338-1401 Vancouver Island InsuranceCentres Ladysmith - - - - - - - - - - -250 245-8022 Vancouver Island InsuranceCentres Nanaimo- - - - - - - - - - - -250 751-2966 Vancouver Island InsuranceCentres Parksville - - - - - - - - - - -250 248-3229 Vancouver Island InsuranceCentres Port Hardy- - - - - - - - - - -205 949-6900 Vancouver Island InsuranceCentres Quadra Island - - - - - - - -250 285-2333 Vancouver Island InsuranceCentres Qualicum - - - - - - - - - - -250 752-6961 Vancouver Island InsuranceCentres Victoria- - - - - - - - - - - - -250 477-7234

Insurance-Funeral

HYDROTEK IRRIGATION SYSTEMS

2014 BBB TORCH AWARD FINALIST – INSTALLATION & REPAIR SEE OUR AD ON THIS PAGE

www.hydroteksprinklers.com--------------778 432-2611

ISLAND SMART IRRIGATION SYSTEMS

Designed to Conserve & Protect Water – Quality Workmanship Guaranteed www.isisirrigation.ca - - - - - - - - - - - - Nanaimo 250 667-4424

Customized Eco-Friendly Janitorial Services • Commercial Bonded, Supervised & Insured • Industrial Nanaimo Victoria • Health Facilities 250-590-5970 250-244-1925 • Retail

B11-555 Ardersier Road, Victoria www.janitorialservicesvictoria.com

Islandnet.com, Victoria - - - - - - - - - - - - - - - - - - - 855 813-6057 (See our ad on this page)

Internet Gaming Kano Applications Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 590-5266

Internet Marketing Services Mastermynde, Comox - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 339-9734 Metamend Software & Design Ltd., Victoria - - - - - - - - - - - -250 381-6382 Quad Marketing Solutions Inc., Victoria - - - - - - - - - - - - - - -888 839-8397

Internet Services BuildingsGuide.com Online Inc., Victoria - - - - - - - - - 877 717-9177 ext 303 Salus Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 370-9963

Internet Shopping Services ZENMED Raging Creations, Victoria - - - - - - - - - - - - - - - - - -250 800-2723

Internet Web Design Caorda Web Solutions, Victoria - - - - - - - - - - - - - - - - - - - - -250 598-6772 Falcon Software Company Inc., Victoria - - - - - - - - - - - - - - -250 480-1311

Kitchen Cabinets & Equipment -Household Classic Kitchens & Design, Parksville - - - - - - - - - - - - - - - - -250 951-0509 Concepts Kitchen & Design, Nanaimo- - - - - - - - - - - - - - - - -250 756-4001

GLENN MACNAB CUSTOM KITCHENS

Design & Installation • Quality Cabinets at Competitive Pricing gmckitchens@gmail.com - - - - - - - - - - - Victoria 250 881-0887

www.GMCkitchens.ca Urbana, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-2635 Van Isle Millwork & Kitchens Ltd., Courtenay - - - - - - - - - - -250 338-1012

Kitchen Remodelling CHANDLER CONSTRUCTION LTD.

www.chandlerconstruction.ca (See our ad on page 19) 250 477-7431

TLC CONTRACTING INC.

Serving the Comox Valley for over 14 Years! SEE OUR AD ON THE TORCH AWARD WINNER PAGE 46 Comox Valley Area-------------------250 941-8883

ORCA BUILDING MAINTENANCE LTD.

240 Summit Drive, Nanaimo - - - - - - - - - - - - - - 250 751-6722 www.orcabuildingmaintenance.ca - - - - See our ad on page 26)

Pacific Coast Commercial Cleaning, Brentwood Bay - - - - - - -250 544-2125 Select Janitorial Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 360-0666 VForce Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 361-1800

Janitors Equipment & Supplies Acme Supplies Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 383-8822

FullHost, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 999-2199

356 Bay Street, Victoria- - - - - - - - - - - - - - - - - 250 658-1313 www.thekitchentechnician.com - - - - Toll Free 1 877 517-8324

MOORE'S CLEANING & MAINTENANCE SERVICE

House & Office Cleaning • Yard Work Small Jobs Maintenance • Janitorial

778-410-2454 • 115-785 station ave, victoria

Kitchen Cabinet Refacing R&R Projectz, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-8205

TRIPLE R CONSTRUCTION INC.

2014 TORCH AWARD WINNER

Get a complete website built and a full year’s hosting for as little as $495

Kennels Cozy Cats Cottage, Comox - - - - - - - - - - - - - - - - - - - - - - - - -250 339-6161

Above All Cleaning, Courtenay - - - - - - - - - - - - - - - - - - - - - -250 338-9714 Island Maid, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 433-5376

Master Care Janitorial & Facility Services, Victoria - - - - -250 590-5970 (See our ad on this page)

full featured web hosting from $6.95/month domain name registration web design & search engine optimization custom programming reliable customer service

Prompt, Professional & Friendly Service at Low Cost Rates! www.junkbox.ca - - - - - - - - - - - - - - - - - - - - - - - 250-658-3944

THE KITCHEN TECHNICIAN

Janitor Service

Orange Insurance, Nanoose, Bay - - - - - - - - - - - - - - - - - - - -250 468-7780

Internet-Web Hosting

Junk Removal - continued THE JUNK BOX RUBBISH REMOVAL

Jewelers-Retail

www.victoriarenovations.ca- - - - - - - - - - - - - - - 250 634-1989 (See our ad on page 20) QUALITY RENOVATIONS & REPAIRS~Over 30 Years Experience Residential/Commercial/Government-----Victoria 250-592-1782 www.tlc-contracting.ca--------------------(See our ad on page 20)

Laboratories-Medical ImmunoPrecise Antibodies Ltd., Victoria - - - - - - - - - - - - - - -250 483-0308

Landfill Contractors BERRY & VALE CONTRACTING LTD.

www.berryandvalecontracting.ca - - - -Campbell River 250 286-3505 (See our ad on page 24)

Land Clearing & Levelling ADAMS TREE SERVICE

YOUR ISLAND’S TREE REMOVAL PROFESSIONALS ~ FROM VICTORIA TO CAMPBELL RIVER------------250 516-8315 www.treevictoria.com ------------------ (See our ad on page 43)

Landscape Contractors

Barclay’s Fine Custom Jewellers Ltd., Victoria - - - - - - - - - - -250 592-1100 Francis Jewellery, Courtenay - - - - - - - - - - - - - - - - - - - - - - -250 334-2611 Huyen Jewellery, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - -250 746-6790 KPK Goldsmith Inc., Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 390-4151 Paul Mara Jewellers, Victoria - - - - - - - - - - - - - - - - - - - - - -250 475-1444 Shimmer Jewellery, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 380-1333

Acacia Landscape Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 595-0527

ACORN & BRANCH LANDSCAPES SEE OUR AD ON PAGE 32

www.acornandbranch.com - - - - -Victoria 250 818-4900

BRENTWOOD GROUNDS MAINTENANCE LTD.

Jewelry Buyers CashForGoldCanada.com, Victoria - - - - - - - - - - - - - - - - - - -250 508-3938

Job Listing & Advisory Services Canadian Sitter Inc., Nanaimo - - - - - - - - - - - - - - - - - - - - - -866 221-7918

Junk Removal ECO REMOVAL LTD.

Victoria’s Green Junk Removal Service www.ecoremoval.com- - - - - - - - - - - - - - - - - - - 250 900-0326

Specializing in Maintenance, Upgrading & Special Occasion Cleanups Highest Level of Customer Service - Residential & Commercial www.victoriagardencare.com - Brentwood Bay 250 652-4879

Capital City Garden Service, Victoria- - - - - - - - - - - - - - - - - -250 888-8930 Clyde Snobelen Landscaping Ltd., Brentwood Bay - - - - - - - -250 652-9984 Edgeway Enterprises Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 686-1765 Edibella Organic Landscapes Inc., Victoria- - - - - - - - - - - - - -250 382-3552

EMPIRE LANDSCAPING & GARDEN SERVICES

Certified Horticultural Technician - - - - Victoria 250 532-1155 www.empiregardening.com

V I C TO R I A’ S L AW N & G A R D E N I R R I G AT I O N P R O F E S S I O N A L S

Investigators Glacier-View Investigative Services Inc., Courtenay - - - - - - -250 897-2172

Investment Advisory Service Stephen Whipp, Certified Financial Planner, Victoria - - - - - -250 405-3550

Investment Securities FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

Irrigation Systems & Equipment Aqua Irrigation Systems Inc., Saanichton - - - - - - - - - - - - - -250 652-9293 The Island Sprinkler Doctor Ltd., Victoria- - - - - - - - - - - - - - -250 888-9045

BBB Setting the Standards for Ethics and Integrity

RESIDENTIAL & COMMERCIAL • IRRIGATION DESIGN INSTALLATION • REPAIRS & MAINTENANCE MACHINE TRENCHING • LANDSCAPE LIGHTING BACKFLOW TESTING

hydroteksprinklers.com 5221 OLD WEST SAANICH ROAD VICTORIA , BC

778.432.2611 |

CELL

250.883.5704

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

LANDSCAPE CONTRACTORS - MARINE EQIUPMENT

Landscape Contractors - continued

Landscape Designers Integral Design Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 472-2985 Ladybug Garden Services & Greenhouse, Campbell River - - -250 830-7833

FROM THE GROUND UP CUSTOM LANDSCAPES www.ftguland.com - - - - - - - - - - - - - - - Victoria 250 216-9476

Lawn Maintenance

Fuller Landscapes, Nanaimo- - - - - - - - - - - - - - - - - - - - - - - -250 754-8286 Holland Avenue Nursery Ltd., Victoria - - - - - - - - - - - - - - - - -250 514-1642 Homescape Landscaping Ltd., Victoria - - - - - - - - - - - - - - - -250 884-7500

BRENTWOOD GROUNDS MAINTENANCE LTD.

Specializing in Maintenance, Upgrading & Special Occasion Cleanups Highest Level of Customer Service - Residential & Commercial www.victoriagardencare.com - Brentwood Bay 250 652-4879

HYDROTEK IRRIGATION SYSTEMS LTD.

2014 BBB TORCH AWARD FINALIST – Installation & Repair Victoria’s Lawn & Garden Irrigation Professionals---778 432-2611 www.hydroteksprinklers.com--------------(See our ad on page 31)

Jim’s Mowing, North Vancouver - - - - - - - - - - - - - - - - - - - - -250 310-5467 Master Lawn Maintenance Ltd., Qualicum Beach- - - - - - - - -250 752-4662 MowTime Lawn Maintenance, Victoria - - - - - - - - - - - - - - - -250 858-0588 Nutri-Lawn, Parksville - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 954-1140 Nutri-Lawn - Victoria, Shawnigan Lake - - - - - - - - - - - - - - - -250 478-5002 Weed Man Lawn Care, Victoria - - - - - - - - - - - - - - - - - - - - -250 479-4332

Island Horticultural Services, Victoria - - - - - - - - - - - - - - - - -250 858-5774 Nulawns, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-5296 TerraWorx Landscaping Contracting, Victoria- - - - - - - - - - - -250 590-8016 Van Isle Bricklok Surfacing & Landscaping Supplies Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-5012 Victoria Landscaping 2012 Ltd., Victoria - - - - - - - - - - - - - - -250 479-1224

Lawn Mowers-Sharpen & Repair

VI OUTDOOR MAINTENANCE

Ken’s Small Engine Repair, Errington- - - - - - - - - - - - - - - - - -250 248-5785

Professional quality services for your home, yard, and business www.viom.ca - - - - - - - - - - - Nanaimo 250-739-9273 (YARD)

Lighting Consultants DDM ELECTRICAL DESIGN LTD.

Landscape Contractors-Commercial

Specializing in Energy Efficient Lighting Solutions www.DDMdesign.com-----------------------Victoria 250 893-8893

Knott’s Landscaping Inc. Commercial & Residential Maintenance & Construction, Nanaimo- - - - - - - - - - - - - - - -250 729-6362

Lighting Fixtures-Repair & Maintenance COAST LIGHTING V.I. LTD. Lighting Services-Power Smart Upgrades www.coastlighting.ca

83 Burnside Road. W. Victoria-----------250 388-6688

Limousine Service L A Limousines, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 391-9000

Locks & Locksmiths ACME SAFE LTD. Bonded Locksmiths • Sales & Service www.acmesafe.ca

815 Fort St. Vic- - - - - - - - - - - - - - - - - - 250 383-6899

LAING’S LOCK & KEY SERVICE LTD.

The Key to Providing Peace of Mind - - - - - - - - 250 652-2923 www.laingslockandkey.com - - - - - - - - - - - -Saanich Peninsula

North Island Lock Ltd., Port, Hardy - - - - - - - - - - - - - - - - - - -250 949-8850

PRICE’S LOCK & SAFE (2009) LTD.

www.priceslock.com - - - - - - - - 847 Fort St., Vic 250 384-5397

Price’s Lock & Safe (2009) Ltd. - - - - - - - Service Department 250 384-4105 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - - -West Shore 250 391-5557 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - - - - - -Duncan 250 746-8969 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - - - - Courtenay 250 338-5244 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - Campbell Riv. 250 286-0761 R. Gallazin & Son Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - -250 754-5671

Locksmith G A RLD A ENN I N GDA N S D CL AAN DPS CEA PSI N G

Island Lock, Parksville - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-2818

Log Cabins, Homes & Buildings

Creative Landscape Make-Overs To...

Renew Your Outdoor Living Space

Harvest Homes Ltd., Nanoose, Bay - - - - - - - - - - - - - - - - - - -250 468-1930

Lubricating Service-Automotive

Specializing in... · Garden Bed & Plant Installations · Boulder Walls & Rockeries · Brick & Stone Patios & Pathways · Water Features & Creek Beds · Decking & Custom Outdoor Carpentry ...just to name a few

BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com

Great Canadian Oil Change, Nanaimo - - - - - - - - - - - - - - - - -250 729-3666

Lumber Treating WEST COAST PREFINISH LTD.

Call 250-818-4900 | www.acornandbranch.com | Since 2002

The Local Home of Factory Finishing, Pre-Staining & Prefinishing www.westcoastprefinish.ca------------------------ 250 544-8195

2014 TORCH AWARD FINALIST & 2013 TORCH AWARD WINNER

Lumber-Retail Sawmill Sales Direct, Ladysmith- - - - - - - - - - - - - - - - - - - - -250 245-2499

Machinery-Used HDD Broker Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 474-6022

Manufacturers & Producers Inuktun Services Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 729-8080

Maps-Publishers & Distributors

Providing Quality Bricklaying & Stone Masonry for Over 41 Years! REPAIR

REBUILD

RESTORE

RENEW

Mobimaps, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-5000

Marine Contractors Island Marine Construction Services Ltd., Salt Spring Island 250 537-9710

Marine Equipment & Supplies VAN ISLE SHRINK WRAP

Low Cost Protection for High Cost Products-MOBILE SERVICE! www.vanisleshrinkwrap.com--------------------- 250 472-8495 (See our ad on page 33)

Marine, Vehicle & Equip.-Mobile Shrink Wrap Service VAN ISLE SHRINK WRAP

Low Cost Protection for High Cost Products-MOBILE SERVICE! www.vanisleshrinkwrap.com--------------------- 250 472-8495 (See our ad on page 33)

★ ✰ Chimney Rebuilding/Repair ★ ✰ Historical, Heritage & Restoration ★ ✰ Flagstone, Pavers & Patios

★ ✰ Broom, Exposed or Stamped Concrete ✰ ★ Natural Rock & Cultured Stone ✰ ★ Tile/Slate Installation & Design

“QUALITY IS OUR GUARANTEE!” AWARDED & ACCREDITED. TRUST THE BEST.

Marine Sales & Service A&E Marine Ltd., Comox - - - - - - - - - - - - - - - - - - - - - - - - - -250 339-4422

DEAN’S MARINE LTD.

Professional Repairs & Storage for Boats in the Cowichan Valley www.deansmarine.ca -------------------------------------------250 748-0829 (See our ad on page 16)

Marine Tops & Upholstery CLASS A INTERIORS LTD.

CUSTOMER SERVICE EXCELLENCE Construction & Renovation • Trust • Performance • Integrity

Contact Charlie 250-589-9942

www.classainteriors.com - - - - Campbell River 250 287-2643

www.cbsmasonry.com

CBS Masonry is a proud “GOLD” Sponsor of the 2014 BBB Annual Torch Awards Gala & Awards Ceremony.

Martial Arts Seikido Martial Arts Federation of Canada Inc, Surrey - - - - -604 531-0595

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

MARINE EQUIPMENT & SUPPLIES– MOVERS

Marine Equipment & Supplies Island Marine Construction Services Ltd., Salt Spring Island 250 537-9710 LOW COST PROTECTION FOR HIGH COST PRODUCTS

We Come to You...

FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

Invis - Beyer Mortgage Services, Victoria - - - - - - - - - - - - - -250 592-9711 Mortgage Depot, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 475-1166 Rescom Mortgage Solutions Inc., Nanaimo - - - - - - - - - - - - -855 585-2080

Movers - continued

RESIDENTIAL & COMMERCIAL MOVING YOU in the RIGHT DIRECTION DIRECTION!

Motorcycles-Dealers

We are Assembly Experts Specializing in COMPLETE Household Setup! ®

MOBILE Shrink Wrap Service for Marine • Vehicles • Equipment

COMPLETE Weather Protection: Waterproof • U/V Stable • Breathable • One Piece Coverage No Surface Damage • Zipper Access Doors–Allows Entry A DIVISION OF THERMO BOAT LTD.

250-472-8495

www.vanisleshrinkwrap.com • Fully Insured • WCB

VAN ISLE SHRINK WRAP

www.vanisleshrinkwrap.com--(See our ad on this page)-250-472-8495

Mason Contractors

We Deliver, Assemble & Setup...

· New Harley Davidson® Motorcycles · Pre-Owned Motorcycles · Repair & Service · Parts & Accessories · Genuine Harley Davidson® MotorClothes®

Television Packages, Appliances, Garage Door Openers, Gazebos, BBQs, RTA Furniture, Garden Sheds, Picture Hanging and More...

Your “One Stop Shop” for all your household needs!

STEVE DRANE HARLEY-DAVIDSON® www.stevedraneharley.com

250-475-1345 2940 Ed Nixon Terrace,Victoria KENCO MOTORCYCLE & SALVAGE Family Owned & Operated since 1979 www.kencomotorcycle.com 2575 Sooke River Road, Sooke ----------- 250 642-3924

STEVE DRANE HARLEY DAVIDSON

CBS MASONRY SEE OUR AD ON PAGE 4 & 32

www.cbsmasonry.com - - - - - - - - - - - - - -250 589-9942

FOCAL POINT FIREPLACE COMPANY

Qualicum 250 752-0363- - - - - - - - - - - Nanaimo 250 714-0363 www.focalpointfireplace.ca - - - - - - (See our ad on page 25)

King John’s Masonry Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 478-7732 Rob Tournour Masonry Ltd., Victoria - - - - - - - - - - - - - - - - - -250 478-3364 Steve’s Masonry Service, Victoria- - - - - - - - - - - - - - - - - - - -250 744-1838

WESTSHORE STONEWORKS

PROFESSIONAL STONE & BRICK MASONS ~ RESIDENTIAL & COMMERCIAL www.masonryvictoria.com -------------------Victoria 250 857-7442

DECADES OF TRADITION & TRUST 2940 Ed Nixon Terrace, Victoria- - - - - - - - - - - - 250 475-1345 www.stevedraneharley.com------------(See our ad on this page)

Motorcycle – Repair & Service STEVE DRANE HARLEY DAVIDSON

www.stevedraneharley.com-------(See our ad on this page)--------250 475-1345

ARROWSMITH MOVING & STORAGE LTD.,

Parksville - - - - - - - - - - - - - - - - - - - - - - - - - - - - 250 248-5021 (See our ad on this page)

Barry’s Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - - -250 475-0022

BEKINS MOVING & STORAGE CANADA LTD.

www.bekins.ca - - - - - - - - - - - - - - - - Saanichton 250-544-2245 Consider it Done Moving, Victoria - - - - - - - - - - - - - - - - - - -250 386-7491 Courtenay Transfer Ltd., Courtenay - - - - - - - - - - - - - - - - - - -250 338-4912

DELANEY RELOCATION SERVICES

SEE OUR AD ON PAGE 34

250 339-1188----------------------Victoria 778 433-7125 www.delaneyrelocation.com----------Cell 250 338-3359

Motorcycle – Supplies & Parts www.stevedraneharley.com-------(See our ad onthis page)--------250 475-1345

Mould & Mildew Removal & Remediation www.homeSOULutions.ca - - - - - - - Victoria 250 888-8963

Save Space With Our CABINET BEDS

Almost 2 Easy Moving, Nanaimo - - - - - - - - - - - - - - - - - - - -250 756-1004 AMJ Campbell Van Lines, Victoria - - - - - - - - - - - - - - - - - - -250 474-2225

STEVE DRANE HARLEY DAVIDSON

HOME SOULUTIONS REMEDIATION

Mattresses

LICENSED & INSURED

www.allarounddelivery.ca | 250-418-1669

SERVICING ALL OF VANCOUVER ISLAND & LOWER MAINLAND

Movers

Local and Long Distance Moves · Parksville 250-248-5021 · Courtenay 250-338-9940 · Nanaimo 250-758-2427 · Port Alberni 250-723-1961

ALL WOOD Proudly Made in BC! 2014 TORCH

AWARD FINALIST

291 E. Island Hwy., Parksville (Across from Thrifty Foods)

TH IN ES S R TR USTWOR D W IN NE R FO 878 Viewﬁeld Road, Victoria 250-216-0276 (text friendly) “YOU WILL BE MOVED info@atobmoving.com BY OUR SERVICE” www.atobmoving.com

AWAR 2013 TO RC H

250-248-7133 www.parksvillemattress.com

Class A Interiors Ltd., Campbell River - - - - - - - - - - - - - - - - 250 287-2643 John’s Bedroom Barn & Foam Warehouse, Courtenay- - - - - -250 897-1666 John’s Bedroom Barn & Foam Warehouse, Nanaimo - - - - - -250 741-1777

M & N MATTRESS SHOP

www.parksvillemattress.com--(See our ad on this page)-250-248-7133

Medical Equipment & Supplies City Wide Scooter & Wheelchair Sales & Service Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-2978

Metaphysical Supplies & Service Triple Spiral Metaphysical Gifts, Victoria- - - - - - - - - - - - - - -250 380-7212

Millwork Bresco Bros. Construction Ltd., Victoria- - - - - - - - - - - - - - - -250 478-0415

A To B Moving - - - - - - - - - - - - - - - - - - Victoria 250 216-0276 (See our ad on this page & 45) A. Breton Relocations, North Saanich - - - - - - - - - - - - - - - - -877 425-0088

MOVING, HAULING & DELIVERY

Leave the stress behind... let us move you!

HONEST • RELIABLE • STORAGE LOCAL & LONG DISTANCE FULLY INSURED • SENIOR DISCOUNTS 1-866-973-5734 | 250-220-9334 WWW.ABEMOVING.COM

Monuments Mortimer’s Monumental Works Ltd., Victoria- - - - - - - - - - - -250 383-6421 West Coast Monuments Inc., Victoria - - - - - - - - - - - - - - - - -250 478-2099

Mortgage Broker Trinity Mortgage (1996) Corp., Victoria - - - - - - - - - - - - - - - -250 744-3291

Mortgages Alpine Credits Ltd., Delta - - - - - - - - - - - - - - - - - - - - - - - - - -800 639-5626 Auxilium Mortgage Corporation, Victoria- - - - - - - - - - - - - - -250 590-6520 Cooper Pacific Mortgage Investment Corp., Victoria - - - - - - -250 475-2669

Located Mid-Island • Member of Atlas Van Lines

Toll Free:

1-888-910-1122

www.arrowsmithmoving.com

DONE RIGHT MOVING

Call Us For Smooth Moves - - - - - - - - - - - - - - - 250 418-1747 www.donerightmoving.ca - - - - - - (See our ad on this page)

DONE RIGHT MOVING • Insured • $85/hr • Senior Discount

2014 TORCH AWARD WINNER

ABE Moving & Hauling- - - - - - - - - - - - - - -Victoria 250 220-9334 (See our ads on this page & 46 of the 2014 TORCH AWARD WINNER Section) Above & Beyond Moving & Storage, Merville - - - - - - - - - - -250 337-5939

ALL AROUND MOVING & INSTALLATION SERVICES Moving You in The Right Direction! www.allarounddelivery.cat - - - - - - - - - - - - - - - 250 418-1669 (See our ad on this page)

★★★★★ Service

250-418-1747

2014 TORCH AWARD FINALIST

www.donerightmoving.ca

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Movers - continued

MOVERS – OIL TANK INSTALLATION Moving & Storage Company A TO B MOVING SEE OUR AD ON PAGE 33 & 45

www.atobmoving.com.. 878 Viewfield Rd.. 250 216-0276

ABE MOVING & HAULING

www.abemoving.com - - - - - - - - - - - - - - - - - - - 250-220-9334 (See our ads on page 33 & 46 of the TORCH AWARD WINNERS Section)

ARROWSMITH MOVING & STORAGE LTD.

LOCAL PEOPLE ~ WORLD CLASS MOVING

(See our ad on page 33)- - - - - - - - - - Parksville 250 248-5021)

TORCH AWARD 2009 & 2010. FINALIST IN 2011 & 2014. NOMINATED IN 2012

BC Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 727-2010 Duncan Moving & Storage 2006 Ltd., Duncan - - - - - - - - - - -250 746-5103

FOSTER’S MOVING & STORAGE

WWW.FOSTERSMOVING.COM | CALL 250-418-0418

2014 BBB TORCH AWARD FINALIST-Movers TORCH AWARD WINNER 2009 & 2010–FINALIST 2011 & 2014 www.fostersmoving.com--------------------------250 418-0418 (See our ads on this page and page 9)

FOSTER’S MOVING & STORAGE SEE OUR AD ON PAGE 9 & 34

www.fostersmoving.com-------------------250 418-0418 Greaves Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - -250 388-7808 Hendra Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - -250 477-6514 J & L Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - - - -250 388-9323 Malta Services, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-0278

SWEENIE

MOVECO MOVES MOVING & STORAGE

DAILY, WEEKLY OR MONTHLY TRAILER RENTALS www.sweeniemoving.ca

MOVING•DELIVERIES•HAULING•FULLY INSURED•FREE ESTIMATES www.movingonupvictoria.com - - - - - - - - - - - - - 250-881-3982

Nanaimo Minute Men, Nanaimo - - - - - - - - - - - - - - - - - - - -250 754-7557

PROVINCIAL MOVING & STORAGE LTD.

2013 BBB Torch Award Finalist for TRUSTWORTHINESS Govt. Office & Residential Moving • 2011 BBB Torch Award Winner www.provincialmoving.ca - - - - - - - - - Victoria 250 588-8898 (See our ad on this page)

LOCAL & LONG DISTANCE MOVES

Provincial Moving & Storage Ltd. since 1998

Reasonable Rates RESIDENTIAL • COMMERCIAL • GOVERNMENT Free Estimates • Packing Services • Antique & Piano Moving • Fully Insured • Reliable, Friendly Service

250.588.8898

•

STEVE BOORMAN

“TORCH AWARD” 2014 FINALIST 2011 WINNER 2010 FINALIST

BIG or teenie... Just call SWEENIE !

250-544-6462

MOVING ON UP HOME SOLUTIONS

Simply a better moving company!

LOCAL • LONG DISTANCE INTERNATIONAL

MOVING

SEE OUR AD ON THIS PAGE

www.movecomoves.com - - - - - - - - - - - -250 388-4947

•

MOVING & STORAGE SOLUTIONS

Serving BC & Alberta

www.provincialmoving.ca

Saanich Peninsula Movers Inc., Victoria - - - - - - - - - - - - - - -250 544-2242 Sooke Moving & Storage, Sooke - - - - - - - - - - - - - - - - - - - -250 642-6577

STOCKERS SECURITY STORAGE & WAREHOUSE LTD. Agents for Premiere Van Lines - Agents for MacCosham Inc. www.premierevanlines.com 2205 Keating X Road, Victoria ------------ 250 544-1420 Swain Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - - -250 475-0123

SWEENIE MOVING LTD.

www.sweeniemoving.ca---(See our ad this page)--- 250 544-6462

Time Moving Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 389-1844 We Haul Cheap Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 881-1910 Williams Moving & Storage BC Ltd., Victoria- - - - - - - - - - - -250 727-3355

Want to Move for FREE??

Move to CASA Loma, CVSV, Nanaimo Seniors Village & your whole cost will be covered! Anne Delaney - Certified Senior Move Manager, Certified Professional Consultant on Aging VICTORIA: 778-433-7125 Off: 250-339-1188 Cell: 250 338-3359 www.delaneyrelocation.com

Big or teenie ... just call SWEENIE! www.sweeniemoving.ca - - - - - - - - - - Victoria 250 544-6462 (See our ad on this page)

Musical Instruments-Dealers Larsen Music, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 389-1988

Natural Stone or Stone Veneer Setting CBS MASONRY

2013 & 2014 TORCH AWARD FINALIST “Quality is Our Guarantee!”~ Charlie B. Sims------250 589-9942 www.cbsmasonry.com--------------(See our ads on page 4 & 32)

Network Cabling Installation MCGINNIS ELECTRIC

SERVING VICTORIA & REGION SINCE 1985 Lighting Specialists•Computer/Phone/TV Cabling•Back-Up Power Supplies www.mcginniselectric.ca-------------------Victoria 250 652-2554 (See our ad on page 23)

Newspapers Black Press Group Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 381-3484 Times Colonist - Victoria, Victoria - - - - - - - - - - - - - - - - - - - -250 380-5209

Notaries Public Tiah M. Workman Notary Public, Nanaimo - - - - - - - - - - - - -250 390-7681

Nurseries-Plants, Trees, Etc. Danica Nurseries Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 652-2718

Office Furniture & Equipment-Dealers Agenda Office Interiors, Victoria- - - - - - - - - - - - - - - - - - - - -250 386-5121

SWEENIE MOVING LTD.

Big or teenie- - - - - - - - - - - - - - - - - - - - - - just call SWEENIE! www.sweeniemoving.ca - - - - - - - - - - Victoria 250 544-6462 (See our ad on this page)

Moving Assistance-Packing, Unpacking, Organizing A TO B MOVING

2013 & 2014 TORCH AWARD FINALISTS www.atobmoving.com----878 Viewfield Road, Victoria----250 216-0276 (See our ad on page 33 & 45)

ABE MOVING & HAULING

www.abemoving.com-------(See our ads on page 33 &46)------250-220-9334

Act Together Moving Services, Brentwood Bay - - - - - - - - - -778 351-3888

ALL AROUND MOVING & INSTALLATION SERVICES Moving You in The Right Direction! www.allarounddelivery.cat - - - - - - - - - - - - - - - 250 418-1669 (See our ad on page 33)

Changing Places - A Personalized Moving Service, Victoria- -250 721-4490 Downsizing Diva Victoria, Victoria - - - - - - - - - - - - - - - - - - -250 634-3207

Office Furniture & Equipment-Installation Prestige Office Services Ltd., Victoria - - - - - - - - - - - - - - - - -250 658-3724

Office Records-Stored Cube Global Storage Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 727-9811 Access Records & Media Management Ltd., Brentwood Bay 250 652-5131

Office Supplies Monk Office Supply Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 384-0565

Oil Tank Installation

Serving the Victoria Area since 1958 Vancouver Island’s Oldest Residential Tank Installer

FOSTER’S MOVING & STORAGE

2014 BBB TORCH AWARD FINALIST-Movers TORCH AWARD WINNER 2009 & 2010–FINALIST 2011 & 2014 www.fostersmoving.com--------------------------250 418-0418 (See our ads on this page and page 9)

MOVECO MOVES MOVING & STORAGE

Full Residential Moving Services ~ Old Fashioned Service! www.movecomoves.com - - - - - - - - - - - - - - - - 250 388-4947

PROVINCIAL MOVING & STORAGE LTD.

Serving Victoria, Vancouver Island, BC & Alberta

Delaney Relocation Services will take care of EVERYTHING ~ From Downsizing, Sorting, Packing to Unpacking and set-up... BE ALL MOVED IN & SET-UP BY SUPPERTIME!

Moving Yourself-Trailer Rentals/Packing Supplies SWEENIE MOVING LTD.

Working Together to Serve You Better!

MOVING & STORAGE RESIDENTIAL | LOCAL & LONG DISTANCE

Old Fashioned Service! · Well-Experienced in Moving Seniors & Sensitive Moving Situations · Assistance in Downsizing Home or Office · Complete Home Clean-Outs; Recycle, Donate or Dispose · We work with the leading Auction Companies & we maximize your assets/saleable Auction Items

Fully Insured – Family Owned & Operated Since 1995 FREE IN-HOUSE ESTIMATES

250-388-4947 | Toll Free 1-877-455-6683 www.movecomoves.com

• • • • • • • • • •

Oil Tanks Licensed to Transport Hazardous (Tank) Waste Removal and Installation of Above Ground Tanks Underground Tank Abandoning & Removing WCB Confined Space Certification Double Walled Tanks Available ROTH, TIDY & GRANBY Tanks Available Free Estimates / Underground Tank Locating Fully Insured for Pollution & Liability Environmental Consultant Available Upon Request • Soil Remediation

r for ward Winne CE 2013 Torch A LLEN ERVICE EXCE CUSTOMER S

2013 Torch Award Winner 2010 Torch Award Finalist 2011 Torch Award Nominee 2009 Torch Award Winner

250-385-8221 WCB

REGISTERED

“Tanks A Lot Victoria!”

www.victoriatankservice.ca

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

OIL TANK INSTALLATION– PAINTING CONTRACTORS Oil Tank Installation - continued

Painting Contractors - continued

MURPHY PLUMBING WALL-BEDS NORTHERN QUALITY TROPIC FOURLTD. SEASONS SUNROOMS VICTORIA TANK SERVICE SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 34 & 45

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 385-8221 721-0012 www.northerntropic.ca www.victoriatankservice.ca - - - - - - - -- ---------250 474-4829

Oils-Fuel AFD PETROLEUM LTD. – QUALITY FUEL DELIVERY Quality Fuels and Lubricants – Outstanding Service www.afdfuels.ca - - - - - - - - - - - - - - - - Victoria 250 478-5893

ISLAND PACIFIC OIL (1987) LTD.

Victoria 250 386-3533 - - - - - - - - - - - Ladysmith 250 245-9923 www.islandpacificoil.ca

MURPHY PLUMBING WALL-BEDS NORTHERN QUALITY TROPIC FOURLTD. SEASONS SUNROOMS VICTORIA TANK SERVICE SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 34 & 45

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 385-8221 721-0012 www.northerntropic.ca www.victoriatankservice.ca - - - - - - - -- ---------250 474-4829

Victoria Coal & Heating Ltd., Victoria - - - - - - - - - - - - - - - - -250 382-8247

Oils-Lubricating Enex Fuels Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-3639

Opticial & Eyewear

Our Customers Tell Us WE ARE THE BEST IN THE CITY!

VANCOUVER ISLAND’S PREMIER PAINTING COMPANY

NEVER PAINT YOUR EXTERIOR AGAIN! CHIC Advanced Coating System... • Weatherproof • Repairs Cracks • Low Carbon Footprint • Low Maintenance • Extremely Breathable

Victoria 250-858-6308 • Nanaimo 250-740-5225

SPECIALIZING IN RESIDENTIAL, COMMERCIAL & INDUSTRIAL PAINTING We Always Exceed Your Expectations!

www.coastalhomeimprovement.ca

BLUE SKIES PAINTING & RENOVATIONS SEE OUR AD ON THIS PAGE

250-213-5649 | www.mcintyrepainting.ca

Painting, Stucco, Weather Proofing & Renovations - 250 479-7747

Brad McDonnell Painting, Victoria - - - - - - - - - - - - - - - - - - -250 744-1474 Cantex Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1000

CHIC LIQUID VINYL EXTERIOR COATING SYSTEM SEE OUR AD ON THIS PAGE & 45

Mettes Painting & Decorating

CNL Painting Limited, Parksville - - - - - - - - - - - - - - - - - - - - -844 601-0265 Eco Islands Painting,Victoria - - - - - - - - - - - - - - - - - - - - - - -250 589-8393

Colour Consulting Specialists QUALITY EXTERIOR AND INTERIOR PAINTING

www.enerheatrenos.com. - - - - - - - - - - - 250 382-1224 Finishing Touch Painting Ltd., Victoria - - - - - - - - - - - - - - - - -250 995-2510 Glover Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 882-0024 Impressions Painting & Decorating, Victoria - - - - - - - - - - - -250 386-1331

% DIAMOND AT GREAT RATES off CALL TOLL FREE OPTICAL All Frames FOR1 - A8EYECARE 5 5 - 2 3 2 - 2 2 07 LOCATION NEAR YOU DIAMOND OPTICAL EYECARE INCLUDING IN-STOCK DESIGNERS

VICTORIA: OAK BAY: DUNCAN: NANAIMO:

1320 Douglas Street 105-1964 Fort Street 159 Trunk Road 6581 Aulds Road

250.380.6919 250.590.2932 250.597.1011 250.390.3333

DIAMOND OPTICAL EYECARE www.diamondeyecare.ca Diamond Optical & Eyecare - - - - - - - - www.diamondeyecare.ca (See our ad on this page) Diamond Optical & Eyecare, Victoria- - - - - - - - - - - - - - - - - -250 380-6919 Diamond Optical & Eyecare, Oak Bay - - - - - - - - - - - - - - - - -250 590-2932 Diamond Optical & Eyecare, Duncan- - - - - - - - - - - - - - - - - -250 597-1011

FAIRFIELD EYECARE

1552 Fairfield Road - - - - - - - - - - - - - - Victoria 250 592-2099 www.fairfieldeyecare.ca

Orthopedic Appliances Hamilton Orthotic Services, Victoria - - - - - - - - - - - - - - - - - -250 598-8288

Outboard Motors-Repair Hi-Way Power & Marine, Parksville - - - - - - - - - - - - - - - - - -250 248-3621

Outplacement Consultants Alpha Sales, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 676-3808

Overhead Doors DEPEND-A-DOR REPAIRS & INSTALLATION LTD. www.depend-a-dor.ca - - - - - - - - - - - - - Victoria 250 383-4225

INDELIBLE PAINT WORKS

www.indeliblepaintworks.com - - - - - - - Victoria 250 885-4214

Victoria Box & Paper Ltd., Saanichton - - - - - - - - - - - - - - - - -250 544-1227

Paint-Retail Pacific Paint & Wallpaper Inc., Victoria - - - - - - - - - - - - - - - -250 381-5254

A Family Name Painting Victoria Since 1958

Quality. Craftsmanship. Professionalism. Expertise. Color creates a room.

MCINTYRE PAINTING

VANCOUVER ISLAND’S PREMIERE PAINTING COMPANY www.mcintyrepainting.ca (See our ad this page) 250 213-5649

250.544.8185 www.mettespainting.ca

Blue Skies

PAINTING & RENOVATIONS CO. Your Residential Exterior Restoration Specialists ✔ Specializing in Waterproof

Breathable Coatings for Stucco

✔ Weather Proofing Specialist ✔ Repairs and Renovations incorporated into the job ✔ Guaranteed Quality and Friendly, Professional Customer Service! 2 01 3 & 2 01 4

Packaging Materials

INTERIOR & EXTERIOR

www.liquidvinylsystem.com - - - - - - - - 250 858-6308

ENERHEAT RENOVATIONS

EYE EXAMS

Men In White Professional Painting, Sidney - - - - - - - - - - - -250 655-3821

TORCH AWARD

FINALIST Customer Service Excellence

Specializing in Professiona l Prep Work ✔ Han

d Scrub to fungus & mild kill growth of ew ✔ Tie-back & co ver plants ✔ Strip Paint to Bare Wood if Needed ✔ Replace Rott en Wood or S tucco ✔ Fill ALL Hol es & Cracks ✔ Moisture & Strength Test ing

Paint-Wholesale & Manufacturers Columbia Paints & Industrial Supplies, Victoria - - - - - - - - - -250 475-2295

Painting Contractors Amira’s Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 514-2544 APW Painting & Renovations, Victoria - - - - - - - - - - - - - - - -250 477-4009 Arrow Painting Co. Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 382-1949

Call for your FREE ESTIMATE Today! 250-479-7747 blueskies1213@hotmail.com

Serving Greater Victoria for over 20 years! Licensed & Insured • WCB Coverage

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PAINTING CONTRACTORS – PLUMBING CONTRACTORS

Painting Contractors - continued

d bye S ay G o ong ! i t o Pa i n t

RESIDENTIAL • COMMERCIAL • INDUSTRIAL INTERIORS & EXTERIORS

Our Coatings are: Weather Resistant Flexible • Breathable We Can Coat...

1E0AR

Stucco • Drywall Concrete • Wood • Metal Walls • Decks • Roofs

NTY

A WARR

250-888-0669

www.permanentcoatings.com METTES PAINTING & DECORATING LTD.

www.mettespainting.ca--(See our ad on page 35)---250 544-8185

Moloney Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - -250 360-6400 PaintTek Painting & Renovations, Victoria - - - - - - - - - - - - - -250 884-1210 Paint Works, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 410-5039

PERMANENT COATINGS

www.permanentcoatings.com---(See our ad on this page)---250 888-0669

Precision Painting & Home Improvements, Victoria - - - - - - -250 857-0060 Pride Painting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 816-1641 Prolix Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 891-5533 Riverside Painting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - -250 619-7317 Safeway Painting & Decorating, Victoria- - - - - - - - - - - - - - -250 472-6660 Top Coat Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 385-0478 Tytan Commercial & Residential Painting, Nanaimo - - - - - - -250 755-4010 White Knight Painting Ltd., Victoria - - - - - - - - - - - - - - - - - -250 472-8465

Paper & Document Shredding Island Document Storage & Shredding Inc., Ladysmith - - - - -250 245-9180

Parking Facilities Robbins Parking Service Ltd., Victoria - - - - - - - - - - - - - - - - -250 382-4411

Parks

Personal Training

WildPlay Element Parks, Victoria - - - - - - - - - - - - - - - - - - - -855 595-2251

Party Supplies-Renting Gala-Van Party Rentals Ltd., Victoria- - - - - - - - - - - - - - - - - -250 383-5431 Pedersen’s Rentals & Sales, Victoria- - - - - - - - - - - - - - - - - -250 383-7783

Patio & Deck Builders Deck Cetera, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 216-7425 M R Vinyl Deck Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 727-8338

Patio Covers PARADISE PATIO COVERS LTD. Patio, Porch & Deck Enclosures COAST ALUMINUM

www.coastaluminum.ca - - - - - - - - - -Parksville 250 248-9844 Nanaimo 250-754-9840 - - - - - - - - - Courtenay 250 338-5211

Dec-K-Ing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-4070 Four Seasons Sunrooms, Victoria - - - - - - - - - - - - - - - - - - - -250 474-4829

NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR AD ON PAGE 42

www.northerntropic.ca - - - - - - - - - - - - - - 250 474-4829

Skyview Industries Ltd., Saanichton - - - - - - - - - - - - - - - - - -250 652-0888 Vancouver Island Vinyl Sundecks & Aluminum Railings - - - -250 727-6206

Paving Contractors Alberni Paving & Contracting Ltd., Port Alberni - - - - - - - - - -250 723-7019 Bedrock Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 896-2375 Brickworks Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 896-7644

PERMANENT COATINGS

www.permanentcoatings.com---(See our ad on this page)---250 888-0669

Haylock Bros. Paving Ltd., Qualicum Beach - - - - - - - - - - - - -250 248-8011 Island Asphalt Company, Saanichton- - - - - - - - - - - - - - - - - -250 652-9211 Madison Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-0332 O K Paving Co., Port Hardy - - - - - - - - - - - - - - - - - - - - - - - - -250 949-6711 Rooster Interlocking Brick, Victoria - - - - - - - - - - - - - - - - - - -250 889-6655 Seagull Paving Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 920-7892 Square One Paving Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 391-0270 Tayco Paving Co. - Campbell River, Campbell River- - - - - - - -250 287-7534 Tayco Paving Co. - Courtenay, Courtenay - - - - - - - - - - - - - - -250 338-7251

Pawnbrokers Nicol Street Pawnbrokers Ltd., Nanaimo - - - - - - - - - - - - - - -250 753-3355

Payroll Service PAIN FREE TAX & BOOKKEEPING SERVICE

2014 BBB TORCH AWARD FINALIST-Professional Services 29 Burnside Road West, Victoria - - - - - - - - - - - 250-483-1987 www.painfreetaxes.ca------------------(See our ad on page 42)

PREPARE • GRADE • PAVE Specializing in Custom Driveways, Parking Lots & Pathways NEW • RESURFACING • REPAIRS All Work Professionally Installed & Guaranteed! • Stone Retaining Walls • Interlocking Bricks • Excavating Services

2014 TORCH AWARD FINALIST

6798 Woodward Drive Brentwood Bay

250.386.8210

MALTA PEST CONTROL SERVICE

Removal of Insulation & Pest Rubbish. Plus Disinfecting. 2013 BBB Torch Award Finalist- - - - - - - - - - - - -250 388-0278 www.maltaservicesltd.ca

Victoria Pest Detective, Victoria - - - - - - - - - - - - - - - - - - - - -250 383-7378 VI Pest Doctor, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 751-4393

Pet Grooming Nirvana Pet Resort, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 380-7795

Pet Supplies & Foods-Retail MISS DAISY’S PET FOODS & SUPPLIES 3838 A Cadboro Bay Road - - - - - - - - - - Victoria 250 590-5182 www.missdaisyspetfoods.ca Olivers Pet Supplies, Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 758-5125 Pets West Pets & Supplies Ltd., Victoria - - - - - - - - - - - - - - -250 744-1779

Pet Training

Cowichan Canine, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -778 455-1985

www.capitalcitypaving.com - - - - - Saanichton 250 652-3626

Victoria PermaSeal Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 388-4432

Commercial & Residential

Old Island Pest Control, Victoria - - - - - - - - - - - - - - - - - - - - -250 920-6267 Orkin Canada, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-1222

Duncan Paving Co., Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 748-2531 Five Star Paving Co. Ltd., Saanichton - - - - - - - - - - - - - - - - -250 544-4994

2013 Torch Award Finalist for TRUSTWORTHINESS Experience that matters! Residential/Commercial Asphalt Services www.vancouverislandpaving.com - - Courtenay 250 338-9988

We Do It Right, The First Time!

GARDEN CITY PEST CONTROL Protecting Your Family & Home, Health & Investment From Unwanted Invaders for Over 20 Years

Ben Kersen & The Wonderdogs, Victoria- - - - - - - - - - - - - - -250 389-1876

VANCOUVER ISLAND PAVING

Matters

(See our ad on the TORCH AWARD WINNER Page 46)

Pest Control Services

CAPITAL CITY PAVING LTD.

www.vipaving.ca - - - - - - - - - - - - - - - - - -250 386-8210

That

2014 TORCH AWARD WINNER ~ You are stronger than you think. 715 Yates Street----250 382-FOUR----www.studio4athletics.com

www.gardencitypestcontrol.com ---Victoria 250 479-8788

Covering Vancouver Island One Patio at a Time! www.paradisepatiocovers.com - - - - - - - - - - - - 250 933-6865

VANCOUVER ISLAND PAVING 1988 LTD SEE OUR AD ON THIS PAGE

Experience

STUDIO 4 ATHLETICS INC.

Payworks Online Payroll Services, Victoria - - - - - - - - - - - - -250 479-8189

BBB 2013/14 Award Winner

Pet Training-Dog Pharmacies Mill Bay Pharmacy Ltd., Mill Bay - - - - - - - - - - - - - - - - - - - -250 743-9047

PHARMASAVE – SALT SPRING Live Well With Pharmasave www.pharmasave.ca

Downtown - 104 Lower Ganges Rd., Slt Spr 250 537-5534 Uptown - 372 Lower Ganges Rd., Slt Spr 250 538-0323 Vital Health Pharmacy, Victoria- - - - - - - - - - - - - - - - - - - - - -778 433-6060

Photographic Equipment & Supplies-Retail Kerrisdale Cameras Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 475-2066

Physicians & Surgeons-Dermatology Cosmedica Laser Centre, Victoria - - - - - - - - - - - - - - - - - - - -250 598-3300

Piano & Organ Moving PROVINCIAL MOVING & STORAGE LTD.

www.provincialmoving.ca----Serving BC & Alberta---Victoria 250 588-8898 (See our ad on page 34)

Plumbing Contractors Andrew Scott Plumbing & Heating, Victoria- - - - - - - - - - - - -250 217-0178

BRENT JANSEN PLUMBING & HEATING 2012 LTD. SEE OUR AD ON PAGE 11

www.brentjansenplumbing.com ----------250 744-6066

Bridgeman Plumbing & Heating Ltd., Victoria- - - - - - - - - - - -250 727-1228 By Design Plumbing & Heating, Victoria - - - - - - - - - - - - - - -250 507-6857 Callaway Plumbing & Drains Ltd., Victoria- - - - - - - - - - - - - -250 216-7159 Canpol Plumbing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 686-1710 City Service Plumbing Heating & Gas Ltd., Victoria - - - - - - -250 744-3900

AWARD WINNING SERVICE YOU CAN TRUST

Proud Winner of the 2013 & 2014 BBB Torch Awards in Victoria – Ethical Decision Making

• CCTV - Video Camera Pipe Inspections • Rooter & Hydro Jet Cleaning Services • Trenchless Pipe Replacements • Complete Perimeter Drain Systems • Strata Assessments & Maintenance • Pipe Locating & Mapping Services Pipes Scoped, Cleaned or Replaced. • Sewer & Waterline Renewals We’re Your Complete Drainage Solution Company! • Drainage Pumps & Engineered Systems

250-590-1535

Testimonials, Specials & Information online - www.drainscope.net

www.vipaving.ca BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PLUMBING CONTRACTORS – POST CONSTRUCTION CLEAN-UP Plumbing Contractors - continued

NORTHERN STAR PLUMBING/GAS/SERVICE

SERVICE•REPAIR•INSTALLS PLUMBING • PROPANE • NATURAL GAS GAS APPLIANCES • HOT WATER TANKS GAS FURNACES VICTORIA

SOOKE

250-883-4347 250-642-4499 www.northernstarplumbing.ca Call 250 883-4347 for Emergencies

COASTLINE ELECTRICAL & PLUMBING

Nanaimo and Central Vancouver Island- - - - - - - 250 729-8055 www.coastlinecontracting.ca

CURRENT HEATING & PLUMBING LTD.

Hot Water Heating, Plumbing & Gas • Residential & Commercial www.currentheatingplumbing.ca - - - - - - - - - - - 250-415-3977

MURPHY WALL-BEDS WEST BAY MECHANICAL NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ PAGE SEE OUR AD ONTHIS PAGE 8

Plumbing Fixtures, Parts, Supplies-Retail Bartle & Gibson Co. Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 389-1073

www.murphybeds-victoria.com - -- ---------250 www.qualityplumbing-heating.ca 250 744-2195 721-0012 www.westbaymechanical.com 478-8532 www.northerntropic.ca - - - - - - ---------474-4829

Polishing-Marble, Granite & Concrete

Plumbing Drains & Sewer Cleaning

CD SPECIALTY CLEANING & RESTORATION LTD.

DRAINSCOPE.NET-THE DRAINAGE SOLUTION COMPANY

If we can’t Clean it, Nobody can! www.cdspecialty.ca--(See our ad on page 16) - - - - - -250 472-7611

SEE OUR ADS ON PAGE 2, 23, 36 & TORCH AWARD WINNER PAGE 47

www.drainscope.net----------------Victoria 250-590-1535

Porcelain Enamel Repair & Refinish

EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca - - - (See our ad on page 22 & page 42)

GOODSENSE PLUMBING, HEATING & DRAIN CLEANING

Bathtub Refinishing Services, Victoria- - - - - - - - - - - - - - - - -250 727-1423 The Bathtub Doctor, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 478-3900

Port Authorities Nanaimo Port Authority, Nanaimo- - - - - - - - - - - - - - - - - - - -250 753-4146

SEE OUR AD ON PAGE THIS PAGE & 22_

Poultry Farms

www.goodsenseplumbing.ca- - - - - - - - - -250 213-8700 Roto Rooter, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-8743 Roto Rooter Sewer & Drain Cleaning Service, Victoria - - - - -250 382-4900

VICTORIA DRAIN SERVICES LTD.

2014 BBB TORCH AWARD FINALIST-Plumbing & Drainage Contractors www.victoriadrains.com - - - - - - - - - - - - - - - - - 250 818-1609 (See our ad on page 23)

DISTRICT PLUMBING & HEATING

Firbank Farms, Saanichton - - - - - - - - - - - - - - - - - - - - - - - - -250 652-0016

Post Construction Clean-up ORCA BUILDING MAINTENANCE LTD.

240 Summit Drive, Nanaimo - - - - - - - - - - - - - - 250 751-6722 www.orcabuildingmaintenance.ca - - (See our ad on page 26)

PLUMBING, HEATING & DRAIN CLEANING SERVICES

Quality Workmanship, Professional Service- - - Victoria 250 896-9978 info@districtplumbing.ca

The Hot Water Tank Specialist!

DRAINSCOPE.NET-THE DRAINAGE SOLUTION COMPANY SEE OUR ADS ON PAGE 2, 23, 36 & TORCH AWARD WINNER PAGE 47

www.drainscope.net----------------Victoria 250-590-1535

SINCE 1995

Drain Pro Plumbing, Brentwood Bay - - - - - - - - - - - - - - - - - -250 652-5588 Empire Valley Plumbing Ltd., Port Alberni - - - - - - - - - - - - - -250 735-1355 Gary Muir Plumbing Services Ltd., Victoria - - - - - - - - - - - - -250 477-5125 Gillis Plumbing Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - -250 889-3205

SAME DAY SERVICE

Homewise Plumbing and Drainage Services Ltd., Sooke - - - -250 642-7770

IMPACT PLUMBING & HEATING

Your One Call...Fix All! Plumbing, Heating, Gas, Backflow Prevention & Hot Water Tanks impactplumbing@shaw.ca--------------------------Victoria 778-350-3535

Certified Plumbers since 1995

PLUMBING - DRAINAGE- EXCAVATION

GUARANTEED WORK NO JOB TOO SMALL

FORTIS BC CERTIFIED CONTRACTOR

■ Gas

CALL GLEN AT 250.213.8700 www.goodsenseplumbing.ca

Plumbing

24 HR Emerg Ser vicency e

202 Crease Avenue VICTORIA

Gas Fitting

2014 Torch Award

FINALIST!

Backflow Prevention

Residential • Commercial Renos • Water Heaters • Pipe Cameras Drain Tile Installations Jetters • Rooters • Excavation

250-746-0706 DIRECT 24/7 www.vortechplumbing.com Menzies Plumbing & Heating Ltd., Victoria - - - - - - - - - - - - -250 472-0110 Miles Plumbing Services Ltd., Victoria - - - - - - - - - - - - - - - -250 361-4488 Minute Plumbers, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 744-7791 Norm’s Mobile Service Ltd., Nanaimo - - - - - - - - - - - - - - - - -250 753-3641

NORTHERN STAR PLUMBING/GAS/SERVICE

www.northernstarplumbing.ca - - - - - - Victoria 250 883-4347 www.northernstarplumbing.ca - - - - - - - Sooke 250 642-4499 (See our ad on this page)

Orchard Plumbing and Heating, Sidney - - - - - - - - - - - - - - - -250 516-7018 Phil Ballam Plumbing & Heating Co. Ltd., Victoria - - - - - - - -250 598-4581 Plumb-It Mechanical, Brentwood Bay - - - - - - - - - - - - - - - - -250 661-0395 Quality Plumbing & Heating Specialists Ltd., Victoria - - - - - -250 721-0012 Rightman Plumbing & Gas Co Ltd, Victoria - - - - - - - - - - - - -250 478-4936 Royal Rooter Plumbing & Drain Cleaning, Victoria - - - - - - - -250 480-4806 Swift Plumbing & Water Heaters Inc., Victoria- - - - - - - - - - -250 920-7877 The Super Plumber, Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 715-1511 Veridis Plumbing and Heating Ltd., Mill Bay - - - - - - - - - - - -778 356-0557

VICTORIA DRAIN SERVICES LTD. 2014 BBB TORCH AWARD FINALIST~ SEE OUR AD ON PAGE 23

www.victoriadrains.com-----------------------250 818-1609

VORTECH PLUMBING & DRAINAGE

Honest, Professional & Certified Plumbing & Drainage Services www.vortechplumbinganddrainage.com - - - - - - 250 746-0706 (See our ad on this page)

WADE ROBERTS PLUMBING SEE OUR AD ON THIS PAGE

www.gotpipes.ca - - - - - - - - - - - - - - - - 250 883-7545

Call 250-883-7545 Why Us? ✓ Professional technicians committed to world class service ✓ Proactive maintenance prevents emergencies in your home ✓ Realistic & honest plumbing & gas-fitting advice ✓ Value building options & ecological solutions ✓ Integrity & quality workmanship builds confidence & trust ✓ Insured & bonded for your protection ✓ Connecting Connecting you with the best local businesses in Victoria

Visit us at gotpipes.ca today!

www.gotpipes.ca

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PRESSURE WASHING - REFRIGERATORS & FREEZERS - WHOLESALE

WE’RE

EXPANDING INTO VANCOUVER

We’re Your Full Service Rooﬁng Contractors on Vancouver Island & the Lower Mainland!

VINTAGE ROOFING & CEDAR RESTORATION Cedar Restoration Specialists... For Over 25 Years!

Pressure Washing MJ HOME CARE SERVICES

www.mjwindowcleaning.ca- - - - - - - - - Victoria 250 508-6095

Printers Denman Print Works Ltd.., Victoria - - - - - - - - - - - - - - - - - - -250 384-7653 Metropol Industries Inc., Victoria - - - - - - - - - - - - - - - - - - - -250 384-7653 Rolex Plastics & Printing Ltd., Victoria- - - - - - - - - - - - - - - - -250 478-5554

Professional Services (General) Vancouver Island Advanced Technology Centre, Victoria - - - -250 483-3214

Property Management-Condominiums Hutton Condominium Services Ltd., Victoria - - - - - - - - - - - -250 598-5148

Property Management

BROWN BROS. AGENCIES PEOPLE HELPING PEOPLE SINCE 1918

Providing You With Exceptional Property Management & Insurance Services 1125 Blanshard St 250-385-8771 4136 Wilkinson Rd 250-479-6111 (Insurance only)

Residential, Commercial & New Construction Quality Products • Quality Workmanship 20 Year Warranty on Workmanship! Qualified Roof Inspection Service All Phases of Roofing & Re-Roofing · Composites · Steep Roofing & Low Slope · Flat Roofing & Restoration · Liquid Silicone Membrane Coating & Restoration · Cedar Shakes/Shingles & Restoration · Roof Cleaning & Inspection

• Flat Roof • Torch On • Metal

Liquid Silicone NEWMembrane Coating

For Low Slope, Flat Surfaces - A Green Solution

Celebrating 50 Years as a BBB Accredited Business! www.brownbros.com

BROWN BROS. AGENCIES LTD.

Blanshard St. 250-385-8771- - - - Wilkinson Rd. 250-479-6111 (See our ad on this page)

BOORMAN INVESTMENT COMPANY LTD.

2045 Cadboro Bay Road, Victoria - - - - - - - - - - - 250 595-1535 www.boorman.com

Property Management-Commercial NAI COMMERCIAL (VICTORIA) INC. VICTORIA www.naivictoria.ca (See our ad on page 38) - 250 381-2265

Property Maintenance VI Outdoor Maintenance, Nanaimo - - - - - - - - - - - - - - - - - - 250-739-9273

Publishers-Book Canadian Poetry Institute Inc., Victoria - - - - - - - - - - - - - - - -250 519-0446 FriesenPress, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -888 378-6793

Pumps-Dealers

BC AQUIFER SERVICES LTD. (SINCE 1974) Quality Water System Installations & Water Treatment Solutions

www.bcaquifer.ca -------------- Victoria 250 477-1665 5295 Trans Canada Hwy. ------- Duncan 250 748-4041

I N TAG D & Manufacturers V IENR O T OAF IGN G E LTPumps-Wholesale

Van Isle Water Services Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-7145

Prefinishing/Prestaining-Wood Base Products/ Concrete Fiberboard/Doors & Frames WEST COAST PREFINISH LTD.

The Local Home of Factory Finishing, Pre-Staining & Prefinishing www.westcoastprefinish.ca - - - - - - - - - - - - - - - - - - - - - - - -250 544-8195

R O O F I N G CALL ANYTIME!

MARK 250-889-1117 JEFF 250-888-5858 24 Hour Emergency Service

Radiators-Automotive GLEN LAKE AUTOMOTIVE CENTRE LTD.

1098 Goldstream Ave, Vic---(See our ad on page 14) 250 474-3535

Radio Stations & Broadcast Companies Jim Pattison Broadcast Group, Victoria - - - - - - - - - - - - - - - -250 475-0100 Rogers Broadcasting Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-0900

VINTAGE ROOFING LTD www.vintageroofing.ca mark@vintageroofing.ca • Free Estimates • Fully Insured/WCB • Red Seal Certified Roof Technicians

Radiotelephone Communications-Common Carrier

Cercomm Electronics Ltd., Nanaimo - - - - - - - - - - - - - - - - - -250 758-2652

Railings K&S Railings Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 754-9003

SUPERIOR ISLAND VINYL DECK & RAIL

Quality Products & Expert Workmanship at a Fair Price! (See our ad on page 21)- - - - - - - - - - - - Victoria 250 818-8488

VICTORIA DECK LTD.

Duradek Waterproof Sundecks-Quality Products & Installation Since 1976 www.victoriadeck.com--(See our ad on page 21)---250 478-0641

Real Estate Brett Cairns - Comox Valley Realtor, Comox- - - - - - - - - - - - -250 898-3348

NAI COMMERCIAL (VICTORIA)

SEE OUR AD ON THIS PAGE

www.naivictoria.ca - - - - - - - - - - - - - - 250 381-2265 Royal LePage in the Comox Valley, Courtenay - - - - - - - - - - -250 334-3124

Real Estate-Commercial Commercial (Victoria) Inc. Commercial Real Estate Services, Worldwide.

Full Service Commercial Real Estate Retail, Office & Warehouse Leasing & Sales Business & Asset Sales • Property Management Financial Consultation New Home Construction & Sales

250-381-2265 w w w. naiv ict ori a . c a Equitex Realty Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 386-6071

NAI Commercial (Victoria) Inc., Victoria- - - - - - - - 250 381-2265 www.naivictoria.ca - - - - - - - - - - - - - (See our ad on this page)

Real Estate-Agency DUTTONS & CO REAL ESTATE LTD.

394 Moss Street, Victoria www.duttons.com 250 383-7100

Real Estate-Agents

Inez Louden, FRI - Sutton Group West Coast Realty, Victoria 250 812-7710

Real Estate Appraisers Moetre Appraisal Services Ltd., Nanaimo - - - - - - - - - - - - - -250 753-6216 Palmer Appraisals Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 388-9102 William S Jackson & Associates Ltd., Courtenay - - - - - - - - -250 338-7323

Real Estate Developers

Chard Development Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 383-2999

Real Estate Management AWM Alliance Real Estate Group, Victoria - - - - - - - - - - - - -250 388-9967

BOORMAN INVESTMENT COMPANY LTD.

2045 Cadboro Bay Road, Victoria - - - - - - - - - - - 250 595-1535 www.boorman.com Brown Bros. Agencies Ltd. - - - - - - - Blanshard St. 250 385-8771 (See our ad on this page 38-) - - - Wilkinson Rd. 250 479-6111

Complete Residential Property Management Ltd., Victoria - -250 370-7093 Firm Management Corporation, Saanichton - - - - - - - - - - - - -250 544-2300 Gibraltar Management Ltd., Victoria - - - - - - - - - - - - - - - - - -250 380-3815

NAI COMMERCIAL (VICTORIA) INC. VICTORIA www.naivictoria.ca (See our ad on this page) - - - - 250 381-2265

Proline Management Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 475-6440 Tillyard Management Inc., Victoria - - - - - - - - - - - - - - - - - - -250 953-2396

Real Estate Services Victoria Real Estate Board, Victoria - - - - - - - - - - - - - - - - - -250 385-7766

Recreational Vehicles-Dealers Access Kerrect RV Service Ltd., Coombs - - - - - - - - - - - - - - -250 248-9444 Big Boys Toys Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - - - -250 468-1500 Hub City RV Ltd., Lantzville - - - - - - - - - - - - - - - - - - - - - - - -250 933-0700 Triangle RV Centre Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - -250 656-1122

WEST COAST MOTOR SPORT LTD. R.V SALES, PARTS & SERVICE TOLL FREE: (800) 588-4788 We Service All Makes & Models In Business Since 1990 www.westcoastmotorsport.ca 7447 Industrial Rd, Lantzville (Nanaimo Area) - -250 390-3357

Recycling Centers Schnitzer Steel Pacific, Victoria - - - - - - - - - - - - - - - - - - - - -250 381-5865

Referral-Contractor Easy Job Quote, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 590-8182 HomeProHire.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - -778 747-0377

Refrigerators & Freezers-Wholesale/Manufacturers FREEZE RIGHT MARINE LTD.

Refrigeration/Ship Repair/Aluminum & Steel Fabrication/ Portable Welding/Mechanical/Machining/HYAB/Crane Services www.freezerightmarine.com - - - - - - - - - - - - - - 250 886-8880

West Coast Railings, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 217-6214

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

TOTEM TOWING

Renovation & Building Consulting BLACK TREE DEVELOPMENTS LTD.

www.totemtowing.com - - - - - - - - - - - - - - - - - - 250 475-3211 (See our ad on page 43)

Specializing in ICF homes, Renovations, Minor & Major improvements, Project Management and Custom Homes www.blacktreedevelopments.com - - - Victoria 250 893-3637

Roofing-Cedar Restoration

VINTAGE ROOFING & CEDAR RESTORATION SEE OUR AD ON PAGE 38 & BACK COVER

Rental Service Stores & Yards

www.vintageroofing.ca - - - - - - - - - - - - - 250 889-1117

Richlock Rentals & Sales, Sidney - - - - - - - - - - - - - - - - - - - -250 656-9422

Resorts

Roof Cleaning & Moss/Stain Removal A-1 WINDOW WASHING

Island West Resort, Ucluelet - - - - - - - - - - - - - - - - - - - - - - -250 726-7515 Madrona Beach Resort, Parksville- - - - - - - - - - - - - - - - - - - -250 248-5503

EXTERIOR CLEANING SERVICES ~ A QUALITY JOB AT A FAIR PRICE! Window Washing• Gutter Cleaning• Roof Demossing•Power Washing www.a1windowwashing.ca- - - - - - - - - Victoria 250 896-5849

Restaurants Craig Street Brewing Co and Just Jakes Restaurant, Duncan t250 746-5622 Goodview Family Restaurant, Victoria - - - - - - - - - - - - - - - - -250 474-0822 James Bay Inn, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-7151

STRATA & REALTORS WELCOME

MALAHAT CHALET & MOON WATER LODGE

“Serving Vancouver Island & Gulf Islands”

VICTORIA B.C. DIVISION

Yes, your roof can be cleaned! Get your roof renewed!

WEST-COAST STYLE, BOUTIQUE HOTEL & RESTAURANT LOCATED NEAR THE TOP OF THE HISTORIC, MALAHAT DRIVE www.moonwaterlodge.com------------------- ---778 432-4606

Resume Service

Roof Moss Treatment Say · Enviro-Friendly - 2 Year Warranty Goodbye · New Gutters -Down Spouts/Cleaning /Driveways/Walkways to Moss ·· Power-Washing Concrete Finishing & Algae! · Siding /Hardy/Vinyl and much more....

resume HUT

2 Year Warranty * Fully Insured * WCB www.demossdoctor.ca

In an increasingly competitive job market, it’s never been more important to stand out from the crowd.

Call Gerry

2014 TORCH AWARD FINALIST

AFTER

BEFORE

AFTER

250-589-4998

GMO CONSTRUCTION SERVICES

2014 BBB TORCH AWARD FINALIST-Trades www.gerardomigliorini@yahoo.com------Victoria 250-589-4998 (See our ad on this page)

From entry level resumes and career advice, to interview preparation and high-end resumes for professionals, executives and managers, The Resume Hut can help you effectively position yourself for the job you want.

HIGH DEFINITION ROOFING LTD.

2013 & 2014 BBB TORCH AWARD FINALIST- TRUSTWORTHINESS Roofing You Can Trust! - - - - - - - - - - - - - - - - - - 250-208-8866 www.roofingvictoria.ca------(See our ad on page 40)

THE GREAT CANADIAN ROOF DOCTOR

YES, Your Roof Can Be Cleaned! Get Your Roof RENEWED!

www.cdnroofdr.com---(See our ads on page 3 & 39)-----250 858-0103

Come in for a FREE 30 minute consultation and take the first step to a better career.

The Moss Man Home Maintenance Company, Sooke - - - - - -778 352-3315

THOMSON ROOF TREATMENT

300-895 Fort Street, Victoria - - - - - - - - - - - - - 250 385-3124 www.thomsonroof.com

743 View Street (beside the parkade)

250-383-3983 resume-hut.com

Visit cdnroofdr.com toll free 1 888 677 6310 local 250 858 0103

NEW ROOFING • ROOF RESTORATIONS ROOF INSPECTIONS

NORTON ROOFING SYSTEMS LTD.

Recipient of Multiple Torch Awards and Nominations for Business Ethics and Outstanding Service

Providing Exceptional Roofing & Waterproofing Services for over 30 Years. www.nortonroofingsystems.com - - - - - - - - - - - 778 265-8337 (See our ad on this page)

Roofing Contractors ADMIRALS ROOFING

The Resume Hut®, Victoria - - - - - - - - - - - - - - - - 250 383-3983 www.resume-hut.com - - - - - - - - - - -(See our ad on this page

Retirement & Life Care Com/Homes

Fully Insured • Re-Roofing • Cedar Shakes & Shingles •tFiberglass Shingles Torch On Systems • New Construction • Skylights • Repairs www.admiralsroofing.com- - - - - - - - - - - - - - - - 250 652-1818 (See our ad on page 40)

Berwick House, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - 250 721-4062 Berwick Royal Oak, Victoria - - - - - - - - - - - - - - - - - - - - - - - 250 386-4680 Berwick on the Lake, Nanaimo - - - - - - - - - - - - - - - - - - - - - 250 729-7995 Berwick Comox Valley, Comox - - - - - - - - - - - - - - - - - - - - - 250 339-1690 Berwick by the Sea, Campbell River - - - - - - - - - - - - - - - - - 250-850-1353 Berwick on the Park, Kamloops - - - - - - - - - - - - - - - - - - - - 250 377-7275 Nanaimo Seniors Village, Nanaimo- - - - - - - - - - - - - - - - - - -250 760-2325

AERIAL ROOFING

Road Service-Automotive ALL-WAYS TOWING (FORMERLY KUSTOM TOWING)

ATC HOME SOLUTIONS INC.

“Honest About Roofing” www.aerial-roofing.ca- - - - - - - - - - - - - Victoria 250 474-1519

Alpha Roofing & Sheet Metal Inc., Saanichton - - - - - - - - - -250 544-0169 Arrowsmith Roofing Ltd., Nanaimo - - - - - - - - - - - - - - - - - - -250 729-1949

2014 BBB TORCH AWARD FINALIST We Are Your Complete Home Solutions Experts 250 714-9566 www.atchomesolutions.com--------(See our ad on page 20)

www.kustomtowing.ca - -250 381-0110 (See our ad on page 43)

BBB lets you know whom you are dealing with

Bushell Exteriors, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1245

Providing Exceptional Roofing & Waterproofing Services for Over 30 Years INTEGRITY • SATISFACTION • COMMITMENT

Roofing Systems Ltd • • • • • •

BEFORE

SBS Torch-On Flat Roof Membranes Flat Roof Ponding Solutions EPDM Single Ply Roofs Concrete Tiles & Slate Roofs Roof Gardens Structural Waterproofing

• • • • • •

Metal Flashings Fascia Board Replacement Wood Deck Replacement FULLY INSURED Flat Roof Railing Installation Moss Removal Chimney Removal- Rebuild & Repairs

778-265-8337 • www.nortonroofingsystems.com

A PRODUCT OF THE GREAT CANADIAN ROOF DOCTOR INC.

Extends Roof Life By Protecting Against • SUN • RAIN • WIND • FIRE • ICE • SNOW • SALT • HAIL • MOSS • ALGAE

SHINGLE

CEDAR

TILE

CLEAR GLOSS, WATERPROOFING

ROOF SEALER

Stop Granular Loss! Glues Shingle Granular. Provides A “Like-New” Appearance

When moss, algae & dirt do return, your roof is easily cleaned!

For more information visit www.DRSHIELDS.ca or call 1 888 677 6310

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

ROOFING CONTRACTORS - CONTINUED - ROOF INSPECTIONS Nelson Roofing & Sheet Metal Ltd., Cumberland - - - - - - - -250 336-8088

Roofing Contractors

NORTON ROOFING SYSTEMS

Award Winning Service You Can Trust

SEE OUR AD ON PAGE 39

www.nortonroofingsystems.com - - - - - - -778 265-8337

OCEANSIDE ROOFING LTD.

2014 BBB TORCH AWARD FINALIST-Roofing Contractors Winner of the 2011 & 2012 BBB Torch Award---250 951-0601 www.oceansideroofing.com

YOUR NEW & RE-ROOFING SPECIALISTS FOR OVER 35 YEARS FULLY INSURED - WORKSAFE BC FREE NO OBLIGATION ESTIMATES

250.652.1818

9-6782 VEYANESS RD., SAANICHTON www.admiralsroofing.com Cape Roofing, Courtenay - - - - - - - - - - - - - - - - - - - - - - - - - -250 334-1858 Climax Roofing Inc., Parksville - - - - - - - - - - - - - - - - - - - - - -250 954-0023

CONCORD ROOFING SEE OUR AD ON THIS PAGE 41

2130 Godfrey Road, Nanaimo-- - - - - - - - 250 754-4568

Custom Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 882-8357

ERICKSON ROOFING

www.ericksonroofing.com 4201 Jinglepot Rd, Nan - - - - - - - - - - - - 250 758-5440 Flatout Roofing Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 418-5818 Four 12 Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 216-7923

GMO CONSTRUCTION SERVICES

2014 BBB TORCH AWARD FINALIST-Trades www.gerardomigliorini@yahoo.com------Victoria 250-589-4998 (See our ad on page 39)

Golden Rule Roofing, Duncan - - - - - - - - - - - - - - - - - - - - - - -250 597-7853 Grist Slate & Tile Roofing Inc., Victoria - - - - - - - - - - - - - - - -250 727-3611

• New Construction • Commercial /Residential • Roof Inspections • Roof Repairs / Skylights / Roof Penetration • Eco Friendly Moss Removal

• Torch-on / TPO • Gutter Cleaning / New Gutters • Vinyl Decking • 10 Year Workmanship Guarantee

RCABC RED SEAL & JOURNEYMEN ROOFERS

Free Estimates | Fully Insured | $5m Liability | WCB covered Victoria 250-208-8866 roofingvictoria.ca

Duncan 250-732-1366 roofingduncan.com

HIGH DEFINITION ROOFING LTD.

www.roofingvictoria.ca--(See our ad on this page)250-208-8866

INFINITY ROOFING SEE OUR AD ON THE INSIDE FRONT COVER & PAGE 41

www.infinityroofing.ca ----------------------------- 250 661-3722

IRONWOOD SHAKE & TILE LTD.

VANCOUVER ISLAND’S PREMIER METAL ROOFING SPECIALISTS www.ironwood shakeandtile.com-----------Courtney 250 334-1717 Nanaimo 250 716-5871-----------------------Victoria 250 380-4853 (See our ad on this page)-------------------Toll Free 1 877 334-1717

JAKE’S ROOFING LTD.

Serving the Parksville / Qualicum Beach Area for over 20 years RESIDENTIAL & COMMERCIAL New and Re Roofing Specialists - - - - - - -info@jakesroofingltd.com

www.jakesroofingltd.com - - - - - - - - - - - - 250 248-8014

Javen Simon Roofing Ltd., Port Alberni - - - - - - - - - - - - - - - -250 735-1188 Ken Poskitt Roofing, Saanichton - - - - - - - - - - - - - - - - - - - - -250 360-0078 M&M Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 686-6169 Milne Roofing, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 756-9197 Mountain View Roofing, Victoria - - - - - - - - - - - - - - - - - - - -250 891-4300

Service is Our Business Satisfaction is Our Guarantee!

Parker Johnston Industries Ltd., Victoria - - - - - - - - - - - - - - -250 382-9181 Phil Smith Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 383-9428 Procision Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 532-5780

PROLINE ROOFING & GUTTERS LTD. SEE OUR AD ON THIS PAGE & 47

www.prolineroofing.com - - - - - Victoria 250 475-1310

SAM THE ROOFER SEE OUR AD ON THIS PAGE

www.samtheroofer.ca ---------------------250 656-1128

R & D Roofing & Siding Ltd., Victoria - - - - - - - - - - - - - - - - -250 885-1409 Rees Roofing, Sooke - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 686-1179 Shoreline Roofing, Sooke- - - - - - - - - - - - - - - - - - - - - - - - - -250 413-7967 Sierra Roofing Inc., Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 748-6029 Soare Contracting Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 474-7325 Square Deal Roofing Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-1452 Sunshine Roofing, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 753-6220

IRONWOOD

SHAKE & TILE LTD.

VANCOUVER ISLAND’S PREMIER METAL ROOFING SPECIALISTS Lifetime Warranty - Fully Transferrable Courtenay 250-334-1717 Toll Free 1 877-334-1717

Nanaimo 250-716-5871 Victoria 250-380-4853

www.ironwoodshakeandtile.com www.vancouverislandsbestroof.com THE GREAT CANADIAN ROOF DOCTOR SEE OUR ADS ON PAGE 3 & 39

www.cdnroofdr.com - - - - - - - - - - - - - - - - - - - - - -250 858-0103 Top Pair Roofing Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 661-8977 Usher Roofing Systems Ltd, Nanaimo - - - - - - - - - - - - - - - - -250 816-7663

VALLEY ROOFING & EXTERIORS

Eco-Friendly Roofing - - - - - - - - - - - - - - - - - - - - 250 709-7967 24 Hour Emergency Service • islandwideroofing@hotmail.com

Residential & Commercial Roofing Experts • Re-roofing • Fiberglass • New Construction • Metal • Torch-on • TPO Membrane • Repairs • Skylights • Cedar • Waterproofing

2014 TORCH AWARD WINNER... ROOFING CATEGORY! 3 YEARS RUNNING

BBB Torch Award Finalist!

Fully Insured • 10 Year Written Guarantee • WCB Licensed

PLUS 10X BBB Torch Award Nominee!

250-475-1310

• Professional Workmanship • Courteous Service

• Competitive Pricing • Timely Installation Call us today for a FREE written estimate. 3578 Quadra St. | www.prolineroofing.com | info@prolineroofing.com

SAM THE ROOFER

Serving Vancouver Island & The Gulf Islands For Over 50 Years! 6 MONTH ST NO INTERE PAYMENT PLAN - OAC

• Specializing In Premium Grade Products • Roof Maintenance • • Certified Roofing Applicators • Cedar Products • Fully Insured • • Metal Roofing Products •

FREE

ESTIMATES

250-656-1128

Mill Bay 250-743-0789

www.samtheroofer.ca

2335 Amity Dr. • North Saanich • V8L 1B8

Vanderleek Roofing Inc., Nanaimo - - - - - - - - - - - - - - - - - - -250 755-1110 Victoria Roofing & Insulation Co. Ltd., Victoria- - - - - - - - - - -250 382-2331

VINTAGE ROOFING & CEDAR RESTORATION SEE OUR AD ON PAGE 38 & BACK COVER

www.vintageroofing.ca - - - - - - - - - - - - - 250 889-1117

Roofing Contractors - Flat Roof ADMIRALS ROOFING

NORTON ROOFING SYSTEMS LTD.

Providing Exceptional Roofing & Waterproofing Services for over 30 Years. www.nortonroofingsystems.com - - - - - - - - - - - 778 265-8337 (See our ad on page 39)

Roofing/Metal IRONWOOD SHAKE & TILE LTD.

Roofing Service Consultants INFINITY ROOFING SEE OUR AD ON THE INSIDE FRONT COVER & PAGE 41

www.infinityroofing.ca ---------------------250 661-3722

Roof Inspections THE GREAT CANADIAN ROOF DOCTOR

www.cdnroofdr.com---(See our ads on page 3 & 39)-----250 858-0103 BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

ROOF SEALING – SENIOR HOME CARE Roof Sealing

Screen Printing

THE GREAT CANADIAN ROOF DOCTOR SEAL YOUR ROOF ~ DON’T RE-ROOF ~ WEATHERPROOF

www.cdnroofdr.com.... (See our ads on page 3 & 39)... .250 858-0103

Roofing Service Consultants Westcoast Roof Inspection Services Ltd., Mill Bay - - - - - - - -250 743-2913

Rubbish/Garbage Removal Neighbourhood Disposal, Sidney - - - - - - - - - - - - - - - - - - - -250 655-6624

NEW CONCEPT HAULING

www.newconcepthauling.ca/en/ - - - - - 250 361-6403

Pan-Insula Disposal Ltd., Brentwood Bay- - - - - - - - - - - - - - -250 544-1466

Safes & Vaults ACME SAFE LTD.

Security Systems Consultants

Mega Screen Productions Inc., Victoria - - - - - - - - - - - - - - - -250 380-6800

Paladin Security, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 380-1965

Phantom Screens Vancouver Island, Comox - - - - - - - - - - - - -888 742-6866 Rusco Building Products, Victoria - - - - - - - - - - - - - - - - - - - -250 475-1110

Personal Protection Systems Inc., Victoria - - - - - - - - - - - - - -250 478-9119

Screens-Door & Window

WIZARD SCREENS & MORE

493-B Burnside Road East, Victoria- - - - - - - - - - 250-384-8931 www.wizardscreens.com- - - - - - - - -Toll Free 1-888-949-3667 (See our ad on this page)

Rusco Building Products, Victoria - - - - - - - - - - - - - - - - - - - -250 475-1110

Searchers of Records Unclaimed Assets of Canada Consulting Ltd., Comox - - - - - -250 890-9234 Best Search and Registry Ltd., Victoria - - - - - - - - - - - - - - - -250 386-2399

Security Control Equipment, Sys/Monitor Price’s Alarms, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-4104

Security Guard & Patrol Service

Safes & Vault Doors ~ Fire & Burglar Resistant www.acmesafe.ca - - - - - - - - - - - Victoria 250 383-6899

Self Defense Seniors Companionship Care HELPING HANDS PERSONAL SUPPORT SERVICES

. . . Touching lives in practical ways . . . Dedicated personal care – fully bonded and insured www.helpinghandspss.ca - - - - - - - - - - -Sidney 250 881-0118

Senior Home Care HELPING HANDS PERSONAL SUPPORT SERVICES

. . . Touching lives in practical ways . . . Dedicated personal care – fully bonded and insured www.helpinghandspss.ca - - - - - - - - - - -Sidney 250 881-0118

HOME INSTEAD SENIOR CARE OF GREATER VICTORIA

The Canadian Corps Of Commissionaires, Victoria - - - - - - - -250 727-7755

Security Products WIZARD SCREENS & MORE www.wizardscreens.com

Sand & Gravel

Victoria 250 384-8931

www.homeinstead.catVictoria 250 382-6565

LOVING HANDS SENIOR & COMMUNITY CARE

Exceptional Seniors Care for Central Island – Veteran’s Affairs Health Cards Accepted www.lovinghandsseniorcare.ca - - - - - - - - - - - - 250 735-7300

Evans Redi-Mix Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - - -250 746-7125

Schools-Academic-Pre & Kindergarten Selkirk Montessori School, Victoria- - - - - - - - - - - - - - - - - - -250 384-3414

Schools-Business & Vocational Discovery Community College Ltd., Campbell River - - - - - - -250 287-9898 Pacific Design Academy, Victoria - - - - - - - - - - - - - - - - - - - -250 383-3631 Sprott-Shaw College, Victoria - - - - - - - - - - - - - - - - - - - - - -250 384-8121

Schools-General Interest Victoria Flying Club Inc., Sidney - - - - - - - - - - - - - - - - - - - - -250 656-4321

Scooters-Medical CANADA SCOOTERS

2014 BBB TORCH AWARD FINALIST-Health & Wellness Committed To Keeping You Moving! ----www.canadascooters.com 2005 Cook St, Victoria---(See our ad on page 13)---250 383-7383

SIDNEY SCOOTERS LTD.

2378 Beacon Avenue, Sidney - - - - - - - - - - - - - - 250 654-0021 www.sidneyscooters.ca

IScreens n d u s t r i& e sMore Inc.

LOCALLY OWNED & CUSTOM FABRICATION

• Screen Products: Custom Made Window Screens Retractable Screens Security Screens Large Opening Screens Heavy Duty Sliding Screens Motorized Retractable Screens

• Retractable Awnings • Pergola Canopies • Entry Door Awnings • Roller shades

250-384-8931

Toll Free 1-888-949-3667 Visit our expanded Showroom: 493-B Burnside Road East, Victoria | www.wizardscreens.com

CONCORD ROOFING INC. NEW & REROOFING Professional installers of

ROOFING

• Concrete Tiles • Cedar Shakes

• Membrane Systems • Laminate Shingles

Seniors Discounts Free Estimates Labour Guarantees Material Warranties Licensed & WCB Coverage

• Fiberglass Laminates • Torch-on Membranes • Cedar & Composites • Metal & Custom Flashings • Tile & Composites • TPO & EPDM Membranes • Rubber Shakes & Tiles • Leak Repair

RESIDENTIAL & COMMERCIAL

FREE ESTIMATES

250-661-3722

250.754.4568

email: concordroofing@shaw.ca 2130 Godfrey Rd., Nanaimo BC

Quality Work at Reasonable Prices

✓ Family Owned & Operated ✓ Certified “Shingle Master Company” ✓ Fully Insured ✓ WCB Approved ✓ Minimum 10 Year - Lifetime Warranties ✓ Payment Plans

Showroom & Office: 320-2950 Douglas Street, Victoria ACCREDITED BUSINESS

Outside Victoria Toll Free 1-877-255-9821

www.infinityroofing.ca • ericisinfinity@hotmail.com

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

SENIOR HOME CARE – TAXES CONSULTANTS

LUXCARE LIFESTYLE INC.-QUALITY SENIOR CARE www.luxcarelifestyle.com------ Victoria 250 590-1689

Shoes-Retail

Stucco & Exterior Coating Contractors

Baggins Shoes, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-7022

Senior Housing/Living Legion Manor Victoria Retirement Living, Saanichton- - - - - -250 652-3261

Senior Move Manager

Shopping Centers & Malls Mayfair Shopping Centre Limited Partnership, Victoria - - - - -250 383-0541 University Heights Shopping Centre, Victoria- - - - - - - - - - - -250 477-2122

Siding Contractors

Home Again Seniors Transition Services, Sooke- - - - - - - - - - 250 984-404

Senior Moving & Downsizing Solutions

Custom Pro Exteriors Ltd, Victoria- - - - - - - - - - - - - - - - - - - -250 474-7725

Siding Materials

Downsizing Diva Victoria - - - - - - - - - - - - - - - - - - - -Victoria 250 634-3207

ECO REMOVAL LTD.

Pro Tech Exterior Products, Victoria- - - - - - - - - - - - - - - - - - -250 382-5885

Senior Relocation SMART MOVE RELOCATION SERVICES

Capital Sign & Display, Victoria - - - - - - - - - - - - - - - - - - - - -250 383-7442

Signs

www.ecoremoval.com- - - - - - - - - - - - - - - - - - 250 900-0326

www.smartmoveservices.ca - Qualicum Beach - 250 240-2816

Seniors Specialty Services DELANEY RELOCATION SERVICES

Skylights ADMIRALS ROOFING

www.admiralsroofing.com---(See our ad on page 40)---250 652-1818

VAN ISLE WINDOWS LTD.

Just ask us how to move for FREE - - - - - - - - - - 250 338-3359 www.delaneyrelocation.com - - - - - - - - - - - - -1 250 339-1188 (See our ad on page 34)

Home Instead Senior Care of Greater Victora- - - - - - - - - - - -250 382-6565 P.A.T.S. Personal Assistance to Seniors, Nanaimo - - - - - - - -250 760-0585

www.vanislewindows.com - - - - - - - - - Victoria 250 383-7128 Nanaimo 250 758-6568- - - - - - - - - - Courtenay 250 897-3347 (See our ads on page 44 & 46 of the 2014 TORCH AWARD WINNER Section)

Sod & Sod Service Ponderosa Sod Farm Ltd., Courtenay- - - - - - - - - - - - - - - - - -250 334-2344

Septic Tanks & Systems Contractors & Dealers

Souvenirs-Retail

BLUE SKIES PAINTING & RENOVATIONS

Painting, Stucco, Weather Proofing & Renovations - - - 250 479-7747 Serving Greater Victoria for over 20 years! (See our ad on page 35)

Century 21 Stucco Ltd.,Victoria- - - - - - - - - - - - - - - - - - - - - -250 721-3456

CHIC LIQUID VINYL EXTERIOR COATING SYSTEM SEE OUR AD ON PAGE 35 & 45

www.liquidvinylsystem.com - - - - - - - - 250 858-6308

PERMANENT COATINGS

A New Era in Paint Technology - Roofs, Walls & Decks - Say Goodbye to Painting! www.permanentcoatings.com - - - - - - - - - - - - - 250 888-0669 (See our ad on page 36)

Stucco Doctor East, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 474-3037

Sunrooms & Solariums MURPHY WALL-BEDS NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR AD ON PAGE 2 SEE OUR AD ON THIS PAGE

www.murphybeds-victoria.com 744-2195 www.northerntropic.ca - - - - - - - - - - - - 250 474-4829

Survival Products & Supplies TOTAL PREPARE INC.

Emergency Preparedness for the Home, School & Workplace www.totalprepare.ca - - - - - - - - - - - - - - - - - - - 778 265-5331 (See our ad on page 24)

Aardvark Septic, Cobble Hill- - - - - - - - - - - - - - - - - - - - - - - -250 743-4214

Cowichan Trading Co. 1984 Ltd., Victoria- - - - - - - - - - - - - - -250 383-0321

www.earthservice.ca----------------Victoria 250 474-4733

Spas & Hot Tubs-Dealers SEE ALSO Hot Tubs & Swim Spas-Sales & Service

Courtenay Swim Shop, Courtenay- - - - - - - - - - - - - - - - - - - -250 338-8465

Affordable Hot Tubs & Saunas Ltd., Victoria - - - - - - - - - - - -778 433-6786 Aquafun Family Pools & Spas Ltd., Duncan - - - - - - - - - - - - -250 748-2611 The Soakhouse, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 758-7155

Universal Tattooing Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 382-9417

EARTHSERVICE DRAINMASTER INC. SEE OUR AD ON THIS PAGE 42

Sewer Cleaning Contractors EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca - - - - - - (See our ad on page 22 and 42)

Sewing Supplies GALA FABRICS LTD.

104 – 1483 Douglas St, Victoria www.galafabrics.com -250 389-1312

VINTAGE HOT TUBS, POOLS, PATIO & BILLIARDS

Swimwear & Accessories Tattooing Tax Return Preparation

2020 Blanshard St. Victoria - - - - - - - - Victoria 250 382-7727 www.vintagehottubs.com - - - - - - - - -Langford 250 474-1232

Sporting Goods-Retail Grey River Netting Inc., Campbell River- - - - - - - - - - - - - - - -250 287-2525

Storage-Household & Commercial

MOBILE & OFFICE APPOINTMENTS • FULL SERVICE • CONVENIENT

All Secure Storage Ltd., Courtenay - - - - - - - - - - - - - - - - - - -250 338-8128 Keating Self Storage Ltd., Saanichton- - - - - - - - - - - - - - - - -250 652-4491 U-Pak Mobile Storage, Victoria- - - - - - - - - - - - - - - - - - - - - -250 381-8725

BUILD THE BEST FREE DESIGN

• All types of Tax Returns, Bookkeeping, Payroll • E-Filing All Returns, Including Quebec • Instant Refunds Available • Free Prior Return Analysis - Over $250,000 Found Money

CONSULTATION

Models & Designs to Fit Every Budget • See it before it’s built! • Ask about CAD Design

Showroom: 1-721 Pembroke St., Victoria • 250-474-4829 www.northerntropic.ca

Earthservice

BBB 2014 TORCH AWARD FINALIST

1-844-EZ-TAXES www.painfreetaxes.ca

AACT FINANCIAL SOLUTIONS INC.

www.aact.ca..... .(See our ad on page 13)......250 383-3834

H&R Block Canada Inc., Calgary - - - - - - - - - - - - - - - - - - - - -800 561-2154

MORINE & CO. CHARTERED ACCOUNTANTS LLP

975 Terminal Ave. North - - - - - - - - - - Nanaimo 250 753-9193 312-1959 152nd Street - - - - - - - - - White Rock 604 531-0982 www.morineandco.com

PAIN FREE TAX & BOOKKEEPING SERVICE

2014 BBB TORCH AWARD FINALIST-Professional Services 29 Burnside Road West, Victoria - - - - - - - - - - - 250-483-1987 www.painfreetaxes.ca------------------(See our ad on this page)

WASTE WATER PROCESSING

Taxes-Consultants & Representatives AACT FINANCIAL SOLUTIONS INC.

INC.

• Preventative Maintenance • Repair Malfunctioning Fields • Improve Capacity & Performance of Existing Systems • New Installations • Complete Perimeter Drain Repair or Replacement • Complete Sewer Repair or Replacement • De-Rooting • Catch Basin Service & Water Main Repair & Replacement • Backhoe Service • Septic Tanks Professional Service at a Reasonable Cost — Your Satisfaction Our Aim (As Always)

www.earthservice.ca

Vancouver Island & the Gulf Islands

250-479-0195

www.aact.ca (See our ad on page XX) - - - - - - - 250 383-3834

ENABLED FINANCIAL SOLUTIONS LTD.

Upper 113 - 937 Dunford Avenue - - - - - - Victoria 250 514-2699 www.enabledfinancial.ca - - - - - - - - - (See our ad on page 43

MORINE & CO. CHARTERED ACCOUNTANTS LLP

975 Terminal Ave. North - - - - - - - - - Nanaimo 250 753-9193 312-1959 152nd Street - - - - - - - - - White Rock 604 531-0982 www.morineandco.com www.morineandco.com

BBB Setting the Standards for Ethics and Integrity

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

TAX CONSULTANTS – WATER FILTRATION Enabled Financial Solutions Ltd.

Serving Victoria & The Westshore Since 1973

Doing it Right!

Trophies

We Collect When You Collect

Doing it Right! Doing it Right!

WESTSHORE WESTSHORE

250-475-3211

250-475-3211 250-475-3211250-478-8374 250-478-8374 ®

250-514-2699

www.enabledfinancial.ca

www.taxicab.com.................... Dispatch, Victoria 250 382-2222

Technical Support Services PC Helpline Computer Support Inc, Victoria - - - - - - - - - - - - -250 361-1776

Telecommunication Equipment & Systems Dealers Hardwire Telecom Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 592-9473

Television & Radio-Dealers Atlas Stereo & TV Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 385-2712

Television Stations & Broadcast Companies CHEK Media Group, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 383-2435 CTV Vancouver Island (CIVI-TV), Victoria - - - - - - - - - - - - - - -250 381-2484

Ticket Sales-Events VIP Tickets Canada Inc., Victoria- - - - - - - - - - - - - - - - - - - - -855 315-1603

Tile-Ceramic-Contractors & Dealers Serious Tile Works, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 213-2460 Tenor Tile, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-8855

Tire Dealers BIG O TIRES – VICTORIA

1319 Quadra Street, Victoria - - - - - - - - - - - - - - 250 384-7477 www.bigotiresvictoria.com New and Guaranteed Used Tires/Auto Repairs and Service #1-798 Fairview at Ellery, Victoria - - - - - - - - - - 778 440-8473 Best Used Tire Warranty in the Business!

Duncan Tire 1999 Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - -250 746-4488 Fountain Tire, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-6184 Sidney Tire Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-5544 Six Mile Tire, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-8241 Tires Unlimited, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-6367

Serving VICTORIA & & www.totemtowing.com Serving VICTORIA

3333 Tennyson Ave. Victoria, BC V8Z 3P5 thethe WESTSHORE since 1973 WESTSHORE since 1973

www.millbaytowing.com - - - - - - - - Mill Bay 250 743-1552

Tourist Attractions Butchart Gardens, Brentwood Bay - - - - - - - - - - - - - - - - - - -250 652-4422

Towing-Automotive

We move just about anything! Serving ictoria and Victoria area.

Training Programs Coaching and Leadership International Inc., Brentwood Bay -250 652-5390

Transmissions-Automobile Alberni Automatic Transmission Ltd., Nanaimo - - - - - - - - - -250 753-3268

BULLFROG TRANSMISSIONS LTD.

With a Reputation you can trust! - - - 750 Roderick Street, Victoria www.bullfrogtrans.com - - - - - - - - - - - - - - - - - - 250 475-2323

C&S Transmission Specialties Ltd., Lantzville- - - - - - - - - - - -250 390-1871 Duncan Automatic Transmission Ltd., Duncan - - - - - - - - - - -250 748-5434 Victoria Transmission & Auto Care 2010 Ltd., Victoria - - - - -250 382-2833

WESTSHORE TRANSMISSIONS

1081 Dunford Ave., Vic - - - - - - - - - - - - 250 478-7070

Travel Agencies & Bureaus CruisePlus Management Ltd., Lantzville - - - - - - - - - - - - - - -250 390-0220 Expedia CruiseShipCenters - Victoria,Victoria - - - - - - - - - - -250-381-7447 Merit Travel Inc. - Vancouver Island, Victoria - - - - - - - - - - - -250 478-9505 Selloffvacations.com, Victoria - - - - - - - - - - - - - - - - - - - - - -250 474-1010

Tree Service VANCOUVER ISLAND’S

Premiere Tree Service • Tree Removal • Spiral Thinning • Tree Topping • Lot Clearing • Stump Grinding & Removal • Hedge Trimming & Shaping • Bucket Truck & Climbing • 60 Foot Boom Truck...and more!

CAMPBELL RIVER

Cowichan Towing Ltd., Duncan- - - - - - - - - - - - - - - - - - - - - -250 746-7055

www.expertcarpetcare.ca--(See our ad on page 17)-- 250 665-7953 Trusted Professional Carpet Cleaning for over 42 years! www.coastalcleaners.ca - - - - - - - - - - - Victoria 250 598-4747 (See our ad on this page 17) It’s Not Clean Until YOU Say It’s Clean...Guaranteed. Victoria 250 727-0777------------------------ Duncan 250 748-5274 Nanaimo 250-754-9813--www.nationwidecarpetcleaningvictoria.ca (See our ad on page 17)

Vacation Rentals TOFINO VACATION RENTALS INC. TOFINO'S PREMIER VACATION RENTALS!

Offering Private Beachfront & Oceanfront Homes, Cabins and Suites www.tofinovr.com - - - - - - - - - - - - - - - - - 250-725-2779

TOFINO BEACH HOMES Privately Owned Vacation Rental Homes Available Spectacular Beach Front or Charming Harbour Front

www.tofinobeach.com -------------------- 250 725-2570

Vacuum Cleaners-Household-Dealers Global Vacuums, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-8833 Vacuum Centre, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-7749

Vacuum Cleaners-Service & Repair Cole’s Vacuum, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 721-0021 Royal Oak Vacuums Sales & Service, Victoria - - - - - - - - - - -250 881-1800

Veterinarians

FULLY INSURED FREE ESTIMATES

647B Dupplin Rd

FOSTER’S EXPERT CARPET CARE

Denniston by the Sea, Victoria - - - - - - Toll Free 888 796-2699

250-240-8315

250-381-0110

Upholsterers, Carpet & Area Rug Cleaning

NATIONWIDE CARPET CLEANING

Greater Victoria/Westshore - - - - - - - - - - - - - - 250 474-1369 www.westshoretowing.com - - - - - - - - Sooke 250 642-2464

NANAIMO

All-Ways Towing (2009) Ltd., Victoria - - - - - - - - - 250 727-2424 www.kustomtowing.ca - - - - - - - - - - (See our ad on this page)

www.classainteriors.com - - - - Campbell River 250 287-2643

Greggs Furniture & Upholstery Ltd., Victoria - - - - - - - - - - - -250 388-7365

WESTSHORE TOWING LTD.

Serving VICTORIA & The WESTSHORE since 1973 ~ Doing it Right! www.totemtowing.com - - - - - - - - - - - - - - - - - - 250 475-3211 (See our ad on this page)

250-516-8315

www.kustomtowing.ca

Upholsterers CLASS A INTERIORS LTD.

COASTAL CLEANERS

VICTORIA & DUNCAN

Locally Owned & Operated

Trucking-Water Hauling South Island Water Ltd., Sooke - - - - - - - - - - - - - - - - - - - - -250 516-5066

TOTEM TOWING

Tourist Information Tourism Victoria, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 414-6999

Truck Dealers Berk’s Intertruck Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 758-5217

Nicholson Ventures Ltd., Chemainus - - - - - - - - - - - - - - - - - -250 324-1001

www.westshoretrans.com

CITY DISCOUNT TIRES

Elite Sportswear & Awards, Victoria - - - - - - - - - - - - - - - - - -250 479-2242

Trucking Transportation Brokers

MILL BAY TOWING & RECOVERY LTD. Servicing the South Cowichan Valley Dependable 24-Hour Towing & Emergency Roadside Service

Taxicabs BLUEBIRD CABS LTD.

Tree Service Pruning ADAMS TREE SERVICE

www.treevictoria.com ----(See our ad on this page)---- 250 516-8315

VICTORIA VICTORIA

Upper 113-937 Dunford Ave. Victoria, BC

Certified Arborists – 24/7 Emergency Tree Service www.capitaltreeservice.ca - - - - - - - - - - - - - - - 250 415-7244

Davey Tree Expert Company Of Canada Ltd., Victoria - - - - - -250 383-7911 Scotty Tree & Arborist Service, Sidney - - - - - - - - - - - - - - - -250 220-9298

DISABILITY TAX CREDIT SPECIALISTS Average Refund Over $10,000

CAPITAL TREE SERVICE

250-203-5324

www.adamstreeservices.weebly.com | 24 Hour Emergency Service

ADAMS TREE SERVICE

YOUR ISLAND’S TREE REMOVAL PROFESSIONALS ~ FROM VICTORIA TO CAMPBELL RIVER------------250 516-8315 www.treevictoria.com - - - - - - - - - -(See our ad on this page)

BARTLETT TREE EXPERTS

4370 Interurban Road, Victoria- - - - - - - - - - - - - 250 479-3873 www.bartlett.com

Shaw Pet & Equine Hospitals, Saanichton- - - - - - - - - - - - - -250 652-4312

Vitamins & Food Supplements Lifestyle Markets & Select Stores, Victoria - - - - - - - - - - - - -250 384-3388

THE VITAMIN SHOP

1212 Broad Street, Victoria - - - - - - - - - - - - - - 250 386-1212 www.canadianvitaminshop.com

Wall Beds MURPHY WALL-BEDS OF CANADA SEE OUR AD ON PAGE 6

www.murphybeds-victoria.com-- - - - - - 250 744-2195

Waste Water Contractors EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca - - - (See our ad on page 22 & page 42)

Water Companies-Bottled, Bulk, Etc. Canadian Springs Water Co., Victoria - - - - - - - - - - - - - - - - -877 442-7873 Old Victoria Water Co. Ltd., Saanichton - - - - - - - - - - - - - - -250 744-2333 Water Pure & Simple, Courtenay - - - - - - - - - - - - - - - - - - - -250 334-1666

Water Filtration & Purification Equipment Aqua Safe Systems, Saanichton - - - - - - - - - - - - - - - - - - - - -888 942-0226 Island Waterworks Ltd., Brentwood Bay - - - - - - - - - - - - - - -250 652-0238 Water Tiger, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 412-1110

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

WATER HEATERS – YOGA

Water Heaters-Dealers/Repair IMPACT PLUMBING & HEATING

impactplumbing@shaw.ca-------------------------Victoria 778-350-3535

RUFFELL & BROWN WINDOW FASHIONS

1-2745 Bridge St, Victoria - - - - - - - - - - - - - - - - 250 384-1230 www.ruffell-brown.com - - - - - - - - - (See our ad on page 16)

Saffron Window Fashion & Drapery, Victoria - - - - - - - - - - - -250 744-2523

TIDAL BLINDS

Water Pressure Cleaning All Brite Cleaning, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 480-5234

Water Well Drilling & Service Drillwell Enterprises Ltd., Duncan - - - - - - - - - - - - - - - - - - - -250 746-5268

Waterproofing Contractors DRAINSCOPE.NET-THE DRAINAGE SOLUTION COMPANY SEE OUR ADS ON PAGE 2, 23, 36 & TORCH AWARD WINNER PAGE 47

www.drainscope.net----------------Victoria 250-590-1535

EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca- - - - - (See our ad on page 22 & page 42)

Rain Coast Weatherproofing and Restoration Inc., Brentwood Bay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 216-2046

ISLAND BASEMENT SYSTEMS

From the Basement...to the Attic! And Nasty Crawl Spaces too! www.ibsg.ca---Toll Free 877 379-2768---Victoria 250-385-2768

NORTON ROOFING SYSTEMS LTD.

Good Old Fashioned Service - - - - - - - - - - - - - - 250 416-0097 www.tidalblinds.ca----------------------(See our ad on page 16)

Windows & Doors-Installation & Service Big City Glass, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 661-5175 Complete Window Services, Parksville - - - - - - - - - - - - - - - -250 248-5959 Northwest Window & Door Co. Ltd., Victoria- - - - - - - - - - - -250 380-7580 Oakridge Windows & Doors, Victoria - - - - - - - - - - - - - - - - -250 384-4478

MURPHY WALL-BEDS SB WINDOWS & DOORS NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 Victoria --- 250 385-9570- -Duncan 746-9570 www.northerntropic.ca - - - - - ----------250 - ---------250

WIZARD SCREENS & MORE

493-B Burnside Road East, Victoria- - - - - - - - - - 250-384-8931 www.wizardscreens.com- - - - - - - - -Toll Free 1-888-949-3667 (See our ad on page 41

Bushell Exteriors, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1245 Complete Window Services, Parksville - - - - - - - - - - - - - - - -250 248-5959

Windows -Installation & Service

Providing Exceptional Roofing & Waterproofing Services for over 30 Years. www.nortonroofingsystems.com - - - - - - - - - - - 778 265-8337 (See our ad on page 39)

Welcome Service for Newcomers Welcome Wagon Ltd., Toronto - - - - - - - - - - - - - - - - - - - - - -416 497-8688

Welding Clarke Engineering & Welding Ltd., Victoria - - - - - - - - - - - -250 475-2400

Wheel Chairs CANADA SCOOTERS

2014 BBB TORCH AWARD FINALIST-Health & Wellness Committed To Keeping You Moving! ----www.canadascooters.com 2005 Cook St, Victoria---(See our ad on page 13)---250 383-7383

Island Mediquip Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 391-0388

Window Cleaning A-1 WINDOW WASHING

Serving Port Alberni, Nanoose to Bowser 4350-10th Avenue Port Alberni

Port Alberni 250-724-1372 Parksville 250-248-7032 www.prolineglass.ca

PNR SCREENS LTD.

Saanichton http://www.pnrscreens.ca - - - - - - - -Saanichton (See our ad on this page)----250-652-4612 tel:250-652-4612

PROLINE GLASS LTD.

SB WINDOWS & DOORS

New Construction and Renovation Specialist Victoria - - - -250 385-9570 Duncan - - - - - - 250 746-9570 www.sbwindowsanddoors.com - - - -(See our ad on this page) SEE OUR ADS ON THIS PAGE AND 47 OF THE 2014 TORCH AWARD WINNER SECTION

We do it... THE WAY IT SHOULD BE DONE! Serving the Victoria area for 35 years !

250-382-1224

www.enerheatrenos.com Centra Windows Ltd., Victoria.................................................250 412-2525

WIZARD SCREENS & MORE

www.wizardscreens.com- - - - - - - - - - - Victoria 250 384-8931

2014 BBB TORCH AWARD WINNER

Professional Installation of Premium Vinyl Windows & Doors

We see it through

ENERHEAT RENOVATIONS

www.enerheatrenos.com- - - - - - - - - - Victoria 250 382-1224 (See our ad on this page)

PacificView Windows & Doors, Sidney - - - - - - - - - - - - - - - -778 351-0202

FAMILY OWNED AND OPERATED ~ SERVING VICTORIA FOR OVER 30 YEARS

THERMAL KING GLASS

102-1830 Old Island Hwy. - - - - - - - - - Victoria 250 478-1286 www.tkglass.comVan Isle Windows Ltd., Victoria - - - - - -250 383-7128

EXTERIOR CLEANING SERVICES ~ A QUALITY JOB AT A FAIR PRICE! Window Washing• Gutter Cleaning• Roof Demossing•Power Washing www.a1windowwashing.ca- - - - - - - - - Victoria 250 896-5849

Cap’s Cleaners, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 380-2662

DOUG’S WINDOW WASHING & HOME MAINTENANCE

www.dougswindowcleaning.com - - - - - Victoria 250 744-8611

MJ HOME CARE SERVICES

Windows, Gutters, Roof Demossing & Power Washing www.mjwindowcleaning.ca- - - - - - - - - Victoria 250 508-6095

Pristine Windows & Power Washing Ltd., Victoria - - - - - - - -250 884-4999 Victoria Window Cleaning, Victoria- - - - - - - - - - - - - - - - - - -250 881-8181

Window Coverings Dyler’s Window Fashions Inc., Victoria - - - - - - - - - - - - - - - -250 381-2122 Pacific Blinds & Drapes, Victoria - - - - - - - - - - - - - - - - - - - -250 383-8515

MORE THAN JUST SCREENS! • We Sell & Install Vinyl Windows & Doors • Replace Broken Sealed Windows • We Manufacture & Install All Types of Window, Door, Solarium & Skylight Screens SALES • SERVICE • REPAIRS

FREE ESTIMATES: 250-652-4612 6680 Mirah Rd. Saanichton pnrscreens@gmail.com • www.pnrscreens.ca

Windows and Doors Making You Warm All Over! ✔ New Construction and Renovation Specialist ✔ Custom Door Shop ✔ Qualified Install Team ISLAND OWNED AND OPERATED FOR 14 YEARS PLEASE CALL FOR A FREE ESTIMATE

• Shower Doors

• Free Estimates

For ALL Your Glass Needs!

www.tkglass.com----------------Victoria 250 478-1286

Wheel Chair Lifts & Ramps Angel Accessibility Solutions Ltd., Victoria - - - - - - - - - - - - -250 383-0405

• Renovation Windows • Replacement Sealed Units

THERMAL KING GLASS LTD.

A New Era in Paint Technology - Roofs, Walls & Decks - Say Goodbye to Painting! www.permanentcoatings.com - - - - - - - - - - - - - 250 888-0669 (See our ad on page 36)

Weight Control Services

Commercial & Residential

When quality & service count

The Vinyl Window Company, Sidney - - - - - - - - - - - - - - - - - -250 652-0790

PERMANENT COATINGS

Herbal Magic Weight Loss & Nutrition Centres, Nanaimo - -250 390-0677

Proline Glass Ltd.

VICTORIA 250.385.9570 • DUNCAN 250.746.9570 Canada Toll Free: 1.877.746.9570

www.sbwindowsanddoors.com

MILGARD

WINDOWS AVAILABLE IN VINYL FIBERGLASS WOODCLAD ALUMINUM

Ask about our Exciting Colour Range

404 Hillside Ave., Victoria 250-383-7128 690P Comox Rd., Nanaimo 250-758-6568 #8, 241 Puntledge Rd., Courtenay 250-897-3347 www.vanislewindows.com

2014 TORCH AWARD

WINNER

LARGEST Manufacturer & Installer of Replacement Windows on Vancouver Island!

VAN ISLE WINDOWS LTD.

SEE OUR ADS ON THIS PAGE AND 46 OF THE TORCH AWARD WINNER SECTION www.vanislewindows.com - - - - - - - - - - - Victoria 250 383-7128 Nanaimo 250 758-6568- - - - - - - - - - - - - Courtenay 250 897-3347

Windows Shades WIZARD SCREENS & MORE

493-B Burnside Road East, Victoria- - - - - - - - - - 250-384-8931 www.wizardscreens.com- - - - - - - - -Toll Free 1-888-949-3667 (See our ad on page 41)

Woodworking Tools-Retail Lee Valley Tools Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 391-9553

Yoga Instruction Kathleen’s Yoga-in-a-Chair, Victoria - - - - - - - - - - - - - - - - - -250 590-1533

BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Your Local & Long Distance Full Service Movers • Storage Facility • Expedited Service • Blanket Wrap Service • Expert Packing • Mid-Month Specials • Moving Box Sales & Rentals • Replacement Insurance • 1 Hour Minimum (local) • 500 lb Minimum (long distance)

NEVER PAINT YOUR EXTERIOR AGAIN! CHIC® Advanced Coating System is not paint rather it is a unique polymer coating system that is engineered to provide a beautiful and extremely durable finish that acts like a shield of armour protecting your walls from the elements. With thousands of colours to choose from. CHIC® is proven protection for all kinds of stucco, masconry, wood & composite siding.

BEFORE

A��

• Weatherproof • Repairs Cracks • Low Carbon Footprint • Low Maintenance AFTER

Voted

Best City

of the

VICTORIA NEWS

R YEA

2014

LIFETIME WARRANTY - Simply the Best in the Business!

ESS USTWORTHIN INNER FOR TR W D R A W A 2013 TORCH

32 YEARS IN BC!

878 Viewﬁeld Road, Victoria

250-216-0276 (text friendly) info@atobmoving.com www.atobmoving.com

VICTORIA

250.858.6308

2014 TORCH AWARD FINALIST

“YOU WILL BE MOVED BY OUR SERVICE”

CHIC® is a proud member of Shell Busey’s HouseSmart Referral Network.

NANAIMO

250.740.5225

www.coastalhomeimprovement.ca RESIDENTIAL & COMMERCIAL • VAN ISLE’S INDEPENDENT AUTHORIZED CHIC® DEALER.

2013 Torch Award Winner for CUSTOMER SERVICE EXCELLENCE ROTH TANKS

Serving the Victoria Area since 1958! Vancouver Island’s Oldest Residential Tank Installer

TIDY TANKS

• Oil Tanks • Licensed to Transport Hazardous (Tank) Waste • Removal and Installation of Above Ground Tanks • Underground Tank Abandoning & Removing • WCB Conﬁned Space Certiﬁcation • Double Walled Tanks Available • ROTH, TIDY & GRANBY Tanks Available • Free Estimates / Underground Tank Locating • Fully Insured for Pollution & Liability

“Tanks A Lot Victoria!” GRANBY TANKS

2014 Torch Award Nominee 2013 Torch Award Winner 2011 Torch Award Nominee 2010 Torch Award Finalist 2009 Torch Award Winner

250 385 8221

• Environmental Consultant Available Upon Request • Relocation • Inertion (ﬁll in-place) • Oil and Water Pump-Out and Transfers • Installation of Above-Ground Enviro Tanks • Portable Service Tanks • Replacement Gauges, Filters and Valves • Soil Remediation

www.victoriatankservice.ca

46 TORCH AWARD WINNER! The BBB of Vancouver Island has honoured Hatley Memorial Gardens with the 2014 award for exemplary commitment to honest and ethical business practices and consumer service excellence!

Moore’s

Nature walk

Cleaning & Maintenance Service

Compassionate Cremation Care Since 1979 When we say, “It’s all about the families we serve and making their experience the best under the circumstances” ...we are true to our word.

Proud to be working together with “Better at Home” A new program supported by the United Way that helps seniors remain independent by offering house cleaning and yard work services.

Call today for your FREE planning guides!

Hatley Memorial Gardens CEMETERY & CREMATION CENTRE

2014

TORCH AWARD

WINNER

· House & Office Cleaning · Yard Work-Small Jobs · Maintenance · Janitorial

250 941 8883

2050 Sooke Road, Colwood 250.478.1754 | hatleymemorial.ca

Bonnie & Bill Moore have been serving the Comox Valley for over 14 years!

2014 TORCH AWARD WINNERS LARGEST Manufacturer & Installer of Vinyl Windows on Vancouver Island! · New Renovation Windows · New Home Construction Windows · Express Window Service · Windows in Colour · Replacement Sealed Units · Skylight Replacement · Scheduled Delivery & Guaranteed Installation · On-site Consultation · Free Estimate & Quotations

2014 TORCH AWARD

WINNER

Victoria Showroom & Factory Nanaimo Showroom & Sales Courtenay Showroom & Sales 404 Hillside Ave., Victoria 690P Comox Rd., Nanaimo #8, 241 Puntledge Rd., Courtenay 250-383-7128 250-758-6568 250-897-3347 Toll Free: 1-800-361-2221 Showroom is available by appointment Showroom available by appointment

sales@vanislewindows.com

www.vanislewindows.com

Moving, Hauling & Delivery Leave the stress behind... let us move you!

RESIDENTIAL & COMMERCIAL

Local & Long Distance Full Service Moves • Storage • Disposal Ask about our Seniors & Students Discount Packages • •

FOR A FREE MOVING ESTIMATE

2013 TORCH AWARD FINALIST 2014 TORCH AWARD WINNER

CALL TODAY 250-220-9334 1-866-973-5734 | 409-200 Dallas Road, Victoria | www.abemoving.com HONEST • RELIABLE • SENIOR DISCOUNTS

BBB 2013/14 Award Winner

AWARD WINNING SERVICE YOU CAN TRUST

Proud Winner of the 2013 & 2014 BBB Torch Awards in Victoria – Ethical Decision Making

Pipes Scoped, Cleaned or Replaced. We’re Your Complete Drainage Solution Company! • CCTV - Video Camera Pipe Inspections • Rooter & Hydro Jet Cleaning Services • Trenchless Pipe Replacements • Complete Perimeter Drain Systems • Strata Assessments & Maintenance • Pipe Locating & Mapping Services • Sewer & Waterline Renewals • Drainage Pumps & Engineered Systems

47 2014 BBB TORCH AWARD WINNER

Professional Installation of Premium Vinyl Windows & Doors

250-590-1535

SINCE 1980

RESIDENTIAL & COMMERCIAL REPLACEMENT & REPAIRS

· Thermal Sealed Units · Insulated Glass Replacement · Skylights · Aluminum & Glass Awnings · Mirrors, Cut Glass & Tabletop Glass · Shower & Tub Enclosures · Free Consultations

Testimonials, Specials & Information online - www.drainscope.net

FAMILY OWNED AND OPERATED ~ SERVING VICTORIA FOR OVER 30 YEARS

250-478-1286 102-1830 Old Island Hwy., Victoria www.tkglass.com LICENSED • INSURED • 100% DEDICATED TO EXCELLENCE

2014 TORCH AWARD WINNERS Service is Our Business Satisfaction is Our Guarantee!

2014 TORCH AWARD WINNER... ROOFING CATEGORY! 3 YEARS RUNNING Residential & Commercial Roofing Experts • Re-roofing • Fiberglass • New Construction • Metal • Torch-on • TPO Membrane • Repairs • Skylights • Cedar • Waterproofing

BBB Torch Award Finalist!

PLUS 10X

BBB Torch Award Nominee!

Fully Insured • 10 Year Written Guarantee • WCB Licensed

250-475-1310 Call us today for a FREE written estimate.

3578 Quadra St.

• Professional Workmanship • Courteous Service • Competitive Pricing • Timely Installation

www.prolineroofing.com | info@prolineroofing.com

WE’RE EXPANDING INTO VANCOUVER We’re Your Full Service Rooﬁng Contractors on Vancouver Island & the Lower Mainland!

VINTAGE ROOFING

& CEDAR RESTORATION Residential, Commercial & New Construction Quality Products – Quality Workmanship 20 Year Warranty on Workmanship! > Qualified Roof Inspection Service > All Phases of Roofing & Re-Roofing > 24 Hour Emergency Service · Composites · Steep Roofing & Low Slope · Flat Roofing & Restoration · Liquid Silicone Membrane Coating & Restoration · Cedar Shakes/Shingles & Restoration · Roof Cleaning & Inspection

NEW • Flat Roof • Torch On • Metal

Liquid Silicone Membrane Coating

Cedar Restoration Specialists... For Over 25 Years! Why Replace Your Cedar Roof when You Can Restore it at a Fraction of the Cost, & Save the Environment? ALL Cedar Restorations are GUARANTEED for a Minimum of 10 Years. We Service all Cedar roofs - even those of our competitors!

For Low Slope, Flat Surfaces - A Green Solution OUR REPUTATION WAS BUILT ON TRUST, ONE CUSTOMER AT A TIME... SINCE 1989. BEFORE AFTER

IN TAGE V I NROOFI T A GNG E LTD CALL ANYTIME!

R O O F I N G

MARK 250-889-1117 JEFF 250-888-5858

Our Work is Our Pride!

www.vintageroofing.ca mark@vintageroofing.ca • Free Estimates • Fully Insured/WCB • Red Seal Certified Roof Technicians