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Better Business Bureau | Vancouver Island BBB serving Vancouver Island, the Gulf Islands, Powell River and Haida Gwaii

2013

WIN

500

Building good business relationships

Discover the most trusted businesses on Vancouver Island

Consumer Responsibility

Top Scams & Frauds

Why BBB Accreditation makes sense

Protect Yourself Accreditation Works BBB Today

Update from the President & CEO

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Contest details inside

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3 Message from the President & CEO Did You Know?... • for more than 100 years, BBB has helped people make smarter buying decisions? • there are nearly 400,000 Accredited Businesses across North America that meet our high standards of trust? • BBB consumer services are offered free to everyone and are available locally, nationally, internationally, online and in-person? • BBB coaches businesses on ethical behaviour and how to build stronger, more trusting relationships with their customers? Rosalind Scott (President & CEO, BBB serving Vancouver Island)

Promoting Trust & Ethics

• The Butchart Gardens and Phil Ballam Plumbing & Heating Co. have achieved 50 years of accreditation?

BBB is a diverse organization. We offer presentations at a number of community venues, host free community shredding events, and can be found weekly on Shaw during our TV news bite program ScamWATCH, that provides consumers with updates and tips on the latest scams impacting our community. BBB issues regular scam alerts and smart consumer purchasing tips via the News Centre on our website (vi.bbb.org) and through a variety of social media platforms. Before making any purchases you can check out a company’s BBB Business Review to ¿nd out whether they are accredited, how they are rated and their complaint history with the BBB. If you have a dispute with a company that cannot easily be remedied, you can ¿le a complaint with the BBB and we will help facilitate a reasonable resolution. For businesses, whether accredited or not, BBB provides a number of useful educational services, from best practices and dispute resolution tips on our website (vi.bbb. org), to articles in business magazines, on-site presentations and workshops. We also accept customer nominations each year for businesses that demonstrate excellent ethics and business standards at our annual Torch Award event. (Visit vi.bbb.org to download a Torch Award nomination form!) For businesses that have earned BBB Accreditation by passing a comprehensive screening process and agreeing to operate under the BBB Code of Business Practices, we have a number of programs to strengthen your commitment to trust in the marketplace. Accredited Businesses receive regular informative updates via our eNewsletter. They can enhance their online presence by customizing their BBB Business Reviews with pertinent information about their company and they can participate at no charge in our eQuote program. Whether you are a consumer, a business, or both, BBB is here to help make your local marketplace a more ethical, trustworthy place to do business. Support the BBB and Start With Trust. (Note: I would more than love to come out to speak to any business, consumer or community group free of charge! Just give me a call at 250-386-6348.)

Rosalind Scott

President & CEO BBB serving Vancouver Island

*Trade-mark of the Council of Better Business Bureaus used under license.

Contact Us ON THE WEB vi.bbb.org File a complaint or inquire about a company 24/7 BY PHONE In the Greater Victoria Area 250.386.6348 Toll Free 1.877.826.4222 Inquire about a company 24/7 by phone BY MAIL #220-1175 Cook Street Victoria B.C. V8V 4A1 BY FAX 250.386.2367 OFFICE OPEN TO THE PUBLIC: Weekdays from 9 a.m. to 4 p.m.

4 The beneﬁts of BBB accreditation hy should you seek accreditation by the Better Business Bureau serving Vancouver Island?

The reasons are many! BBB Accredited Businesses are part of an elite group whose accreditation guarantees to customers that the business can be trusted as a company. “Being a BBB Accredited Business means you are the best of the best, and committed to building relationships of trust with your customers,” says BBB serving Vancouver Island President and CEO Rosalind Scott. Accredited Businesses commit to advertise honestly, to be transparent about the business, to honour promises and to address marketplace disputes quickly, professionally and in good faith. Businesses pledge to safeguard privacy and ultimately to embody integrity, approaching “all business dealings, marketplace transactions and commitments with integrity.” A common misconception is that participation in the Better Business Bureau is a “membership.” In fact, accreditation is an earned privilege; they cannot buy membership and if circumstances warrant, accreditation can be revoked. To earn accreditation means the BBB has determined the business meets standards, including committing to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review and monitoring and to support the BBB’s services to the public. Not every business can become accredited. Businesses must pass a comprehensive screening process before they are eligible; once accredited, businesses must operate under the BBB Code of Business Practices at all times. “Only those businesses that meet our stringent operational require-

Closets • Ofﬁces Kids Rooms Sewing Room Custom Cabinets

ments, who can provide us with appropriate documentation of their practices and who contractually agree to our Standards of Trust can become accredited,” Scott notes.

2012 / 2013 Board of Directors Executive Committee Chair

Marty Schubert (Director – IPEN)

Beyond the signi¿cant trust bene¿ts a BBB Accredited Business enjoys with potential customers, accreditation offers a number of other practical bene¿ts, too. For example, Accredited Businesses and their employees receive substantial discounts from many local and national businesses via the BBB’s Af¿nity Program.

Past Chair

Accredited businesses operating within the region also earn a listing in the annual BBB directory, in which display advertising is also available, and are able to display the BBB Accredited Business seal in their advertising, at their place of business and on their website.

Secretary

Links are also provided on the BBB website directly, and BBB Accredited Businesses can enhance their online presence by customizing their BBB Business Review with pertinent information about their company.

Vern Fischer (Fischer Financial Services)

Vice Chair

Mike Regimbal (Westshore Hearing Solutions)

Treasurer

Miles Fournier (Investor’s Group Financial Services Inc.)

Gary Eisenstein (Falcon Software)

Member at Large

Marsha Mara (Paul Mara Jewellers)

President & CEO

Rosalind Scott (BBB serving Vancouver Island)

Directors Chris Gillen

(Dial-A-Geek Consulting Inc.)

Loretta Copley (Hendry, Swinton, McKenzie Insurance Services Inc.)

eQuote: Value Added for Accredited Businesses

Const. Catherine Colthart

Through the BBB website, potential customers can request an electronic quote from BBB Accredited Businesses by ¿lling out an online eQuote form.

Dave Whitman

(Commercial Crimes Division – RCMP)

On the form, the customer is asked to describe their request, indicating their name and contact information, including the best time to be contacted, and then select the Accredited Businesses to which they would like to submit their request. The request is then emailed directly to the business, allowing consumers to easily contact multiple businesses and giving businesses additional access to potential new customers.

(Times Colonist)

Colin Moorman (Duttons & Co. Real Estate Ltd.)

Kyara Kahakauwila (LA Limousines)

Dr. Robin Richardson (Independent Funeral Planner)

Honorary Directors Jack Hawthorne (Retired) Paul Chow (Retired)

Independent Legal Counsel Sharon Cartmill-Lane (Taylor McCaffrey LLPs)

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Contents Message from the President & CEO .................. Page 3 The BeneďŹ ts of BBB Accreditation .................... Page 4

â€œGALMOâ€? â€œBUYS CARSâ€?

2012-2013 Board of Directors ............................... Page 4 Protecting consumers, honouring business... Page 6 How to be a responsible consumer... ................ Page 7

Anyone can get you approved...

2013 BBB Contest ........................................................ Page 7 Resolving complaints ................................................ Page 8 Top 10 Scams of 2012 ................................................ Page 9 Think youâ€™ve found a scam? ..................................Page 10 Directory by Business ClassiďŹ cation .................Page 11 Directory Notes: All Accredited Businesses of the Better Business Bureau serving Vancouver Island have been given the opportunity to list their business under one category of their choice. Additional paid advertising was also available. Without the support of accredited businesses who purchase advertising, the free distribution of the guide would not be possible. Inside this Directory you will ďŹ nd the listings of all BBB Accredited Businesses on Vancouver Island. Accredited Businesses have agreed in writing to the BBBâ€™s Standards of Trust. Every precaution is taken to avoid errors or omissions in this directory. Should such an error or omission occur, the Better Business Bureau serving Vancouver Island is not liable for damages arising from such errors or omissions. In the case of display advertising or enhanced listings for which a speciďŹ c charge applies, the publisherâ€™s liability shall be limited to making a refund or cancellation of the charge for such advertisements or listings in proportion to the degree by which the error or omission affects the value of the advertisement or listing for the period during which the error or omission continues.

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Published for the Better Business Bureau serving Vancouver Island by Black Press, 818 Broughton St., Victoria, BC, Canada V8W 1E4 For advertising enquiries contact Oliver Sommer at 250-381-3484 or email osommer@blackpress.ca

Privacy Policy ÂŠ Better Business Bureau serving Vancouver Island. All rights reserved. The information contained herein has been compiled from sources deemed to be reliable and while not guaranteed, is believed to be factual and accurate. It is not intended to recommend or discredit any company and is furnished solely for information. Better Business Bureau, BBBOnLine and the BBB torch logo are federally registered trademarks owned by the Council of Better Business Bureaus, Inc. These marks may be used, with certain restrictions by Better Business Bureaus and eligible companies participating in Better Business Bureau programs under license agreements. It is CBBB policy to take action against all unauthorized use of its marks.

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BBB: 100+ years of consumer protection and celebrating business excellence id you receive an unsolicited knock on the door from someone offering to provide home repairs - with payment up front? Perhaps you were one of many who considered an advertisement that seemed too-good-to-be true or ran up against a challenging situation with a company that required a little outside assistance to resolve.

If so, you weren’t alone. More than likely, you were also one of the many thousands of people across North America who turned for help in each of these situations to the Better Business Bureau. Founded more than 100 years ago to improve standards in advertising and business, the Better Business Bureau continues to protect consumers and celebrate good business practices. By the 1920s, the new threat of stock swindlers expanded the organization’s focus, leading to an information campaign to protect consumers through education - steps the BBB continues to take today.

munity, but we are able to use that same technology to get the message out to businesses and consumers.” Recognizing that information and communication can go a long way to preventing problems, the BBB continues to provide services and assistance with this in mind, both through traditional and new media.

Canada welcomed its ¿rst BBB in 1928 in Montreal, and through the decades, the organization has continued to emphasize its dual commitment to business Through their database, for example, consumers can con¿rm a and consumers. Here on Vancouver Island, the BBB is company’s BBB accreditation or review their complaint history 51 years old in 2013. before signing a contract. “The trust we have earned with both businesses and Always on the lookout for new, effective ways to get the mesconsumers over the decades has helped keep the Bet- sage out, recent innovations have included a BBB mobile app ter Business Bureau relevant throughout its history,” for smartphones, regular posts on Facebook, Twitter and says Rosalind Scott, President and CEO of the BBB LinkedIn and a new segment on Shaw called ScamWATCH. serving Vancouver Island. Of course, those same communications tools are also invaluWhile scams haven’t changed a lot in motivation over able for spreading good news, such as highlighting a company the years, technology such as email and smartphones that’s doing things right, or nominating a deserving business has sometimes altered the way they’re delivered. for a coveted Better Business Bureau Torch Award. “We are always on the lookout for new ways people have found to take advantage of others in our com-

For more information about the many initiatives of the Better Business Bureau serving Vancouver Island, visit vi.bbb.org

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Being a responsible consumer begins before purchase By Jennifer Blyth hen it comes to the business/ consumer relationship, much has been written about the idea of corporate responsibility.

But what about consumer responsibility? Consider the case of Mr. Smith, who has a new roof installed with a 20-year warranty on labour and supplies. Thirteen years later, Mr. Smith converts his home’s attic into two bedrooms and a bathroom, a renovation he completes himself, not with a hired contractor. At year 17 since installation, the roof starts to leak and Mr. Smith tries unsuccessfully to ¿x the roof himself. At this point, he returns to the company that installed the roof, asking for it to be replaced at no charge. Upon inspection, the roofer ¿nds that because a fundamental change to the structure of the house and airÀow has occurred since the original roof installation, and because the con-

sumer has made personal attempts to ¿x the roof, technically the warranty on the roof is void. To ¿nd a compromise, the roofer offers to cover the costs of labour to replace the roof, but not the supplies. Over the 17 years, however, the cost of roof replacement has increased dramatically and the cost of the supplies alone is equal to what Mr. Smith paid for the entire roof 17 years ago. He is irate and refuses anything but total replacement of his roof at no cost. What went wrong? As a consumer, Mr. Smith did not fully understand the terms of the warranty on the roof and does not recognize his responsibility for the situation. He is also not seeing the reasonableness and professionalism of the business in offering repairs. What should he have done? Involving the roo¿ng company and/or professional contractors in discussion about attic renovation and installation of bathroom likely would have identi¿ed how airÀow changes might impact the roof and found options to remedy those effects. Once leaks began, Mr. Smith should have contacted the roo¿ng company directly to aid repairs. Finally, he should have Continued on page 8

ENTER TO

$ N I W

List one BBB Accredited Business from the following categories in this directory. Attorneys Bathroom Remodeling Chambers of Commerce Contractors-Renovations & Alterations Funeral Homes Heating Contractors Landscape Contractors Pest Control Services Real Estate Management Rubbish & Garbage Removal Tire Dealers

Simply e-mail your name, phone number and quiz answers to:

bbbcontest@blackpress.ca with “BBB Contest” in the subject line. Or mail the same information to:

BBB Contest, Black Press 818 Broughton St. VIctoria, BC V8W 1E4 Contest starts March 8 and closes May 31, 2013 at midnight. Your personal information will not be shared with a third party. Winners will be contacted within two weeks after contest closing date. No purchase necessary. Odds of winning are dependant on the number of participants. The contest is open to all residents of British Columbia of the age of majority. One entry per person. Valid ID may be required. Winners may be required to answer a skill testing question. Prize will be awarded as one $500 cheque. Prizes must be accepted as awarded. Full contest details are available at the front desk of Black Press Victoria, open Monday through Friday 8:30 a.m. to 5:00 p.m.

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8 Continued from page 7

recognized his own responsibility and a reasonable win-win resolution when it was offered. Practicing Consumer Responsibility Developing a good relationship with a business begins before you walk in the door or pick up the phone. Prior to making a purchase, for example, a responsible consumer should understand what it is they want and do their research, explains Rosalind Scott, President and CEO of the Better Business Bureau serving Vancouver Island. “Comparison shop, check out company business reviews with the BBB, ask about licenses and professional accreditations, and ask for references and check them out.” In choosing the product or service that best ¿ts their needs, consumers must also decide what factors they most value and understand they can’t have it all. If the lowest price is most important, then they probably can’t expect top-end quality. If the timeline is urgent and/or higher quality is essential, expect to pay more. One of the ¿rst principles of a purchasing decision is to get it in writing. “Whether it’s a receipt or written service contract, read and understand the ¿ne print before signing or making a payment. Be sure to outline (and put in writing) any requirements you have as a consumer,” Scott notes. After deciding on a purchase, ensure you understand your rights and responsibilities, and any related terms and conditions, such as refund and exchange policies, termination clauses and warranties. It’s also essential to understand payment systems, including fees and deposit requirements. As with any relationship, good communication goes a long way. If your agreement is a larger ongoing project, schedule regular checkins and progress reports. Document any concerns you have in writing and keep a paper trail of conversations, emails, receipts, changes or amendments. “Don’t leave it up to the business,” Scott points out. “Make it your responsibility to track relevant information. If a problem does arise, attempt to address it immediately, calmly and professionally, with the people with the most inÀuence on the outcome. Look for reasonable resolutions that ¿t within industry standards.” If a reasonable solution can’t be found, consumers can contact the Better Business Bureau for more information and consider ¿ling a formal BBB complaint to have an independent third party help ¿nd a resolution.

Helping consumers & businesses resolve complaints One of the key roles the BBB serving Vancouver Island performs every day is the identifying of reliable businesses that strive to operate ethically. However despite best efforts, sometimes problems can arise. When that happens, the BBB can step in to help consumers and businesses negotiate differences to resolve complaints. Should you have a complaint you would like the BBB’s help with, what happens next? Everything a consumer submits regarding the complaint will be forwarded to the business within two business days, and the business is asked to respond within 14 days. If a response is not received, a second request will be made. The consumer will be noti¿ed of the business’s response when it’s received, or noti¿ed that no response has been received. The BBB is a neutral party in any dispute between a business and a consumer and does not get involved in legal proceedings, though it does work with police in tracking scams. Complaints are usually closed within 30 business days, but in the event of a dif¿cult-to-resolve complaint, BBB Complaint Investigations Of¿cers facilitate negotiations between businesses and their consumers. BBB Accredited Businesses are eligible for one-no charge mediation or arbitration each year to aid in resolving complaints. Complaints are closed based on reasonable resolutions and standard industry practices. Statistics show that it pays to look for that Better Business Bureau accreditation. BBB Accredited Businesses receive fewer Better Business Bureau complaints than non-accredited businesses and contractually agree to ¿nd a reasonable resolution for all BBB complaints. Non-accredited businesses, however, cannot be forced to respond to, or seek a reasonable resolution to a complaint, if the business chooses not to cooperate.

BBB’s Top 10 Scams of 2012: Protect Yourself from Becoming a Victim in 2013 What were the scams that most signiﬁcantly impacted consumers on Vancouver Island last year? The Better Business Bureau serving Vancouver Island offers the following summary, along with some simple tips to help you avoid becoming a victim of fraud in 2013.

Protect Yourself from Becoming a Victim in 2012 Brand Spoofing: Brand spoofing or “phishing” is a general term for fraudulent email, text messages and websites designed to look like they come from well-known, trusted businesses, organizations, financial institutions or government agencies. Using this identity, scammers typically lure victims into giving out personal or financial information, or downloading viruses or spyware onto computers or mobile devices. Consumer Tip: Simply delete these emails and do not click on any links. If you are a victim of ID theft, call your financial institutions to have them cancel your cards and re-issue new ones. 1. Social Media Scams Social networking sites are being targeted with offers to download apps, freebies and discounts or to click on hyperlinks to activate or de-activate accounts. Clicking on a malicious link often results in a virus or spyware being downloaded to your computer or smart phone. Consumer Tip: Always be on the look out for phishing scams. Be wary of any posts that come from unknown sources. Don’t be duped into too-good-to-be-true offers. Ensure you have good anti-virus protection on all your smartphones and computers.

2. Door-To-Door Scams Door-to-door scams are a problem every year. BBB received reports in 2012 about a variety of door-to-door solicitations from service repair people using aggressive tactics, performing poor quality work, demanding cash payment up front or requiring cheques to be made out to an individual, rather than a business. Consumer Tip: Don’t feel pressured to buy a product or have a service performed without researching the business ﬁrst. Look up a company’s BBB Business Review (vi.bbb.org) before making a purchase or hiring a company. Get a written contract, read the ﬁne print and make payments out directly to the company, not an individual.

3. Fake Charities With every natural disaster or community devastation, a host of fake charities pop up overnight hoping to rip-off caring donors. Beware unfamiliar charities soliciting donations via social media, email or door-to-door, that claim 100 per cent of donations will assist victims, that use high-pressure solicitation tactics, that ask you to pay by cash, or that do not issue receipts.

Brent Jansen Plumbing & Heating 2012 Ltd.

Consumer Tip: Only give to reputable, wellknown organizations. Look up charities with CRA and BBB before donating. Remember that legitimate charities want a paper trail for tax purposes. Keep records of your donations, including receipts, cancelled cheques and bank statements. When possible, consider a planned approach to making donations.

4. Identity Theft ID theft occurs when someone uses your personal and financial information to obtain credit cards, loans or goods and services without your consent or knowledge. People often learn they are victims of ID theft after they are contacted by a collections agency for bills that have not been paid. Consumer Tip: Techno-savvy scammers steal personal information most commonly via brand spoofing or phishing scams – creating malicious hyperlinks that direct you to fill out personal financial information, or by providing downloads that install spyware. Other common ID theft scams include mail fraud, dumpster diving and family, friends or employees stealing bank account information.

5. Point-of-Sale (POS) Scams Protecting your debit, credit card numbers and PIN information is vital when paying for an item. Fraudulent skimmers or scanning devices can be used at point-of-sale terminals at bars, gas stations, ATMs etc. to steal your private ﬁnancial information. Skimming devices can be difficult to detect and scams may include false keypads, magnetic strip readers and hidden cameras.

Consumer Tip: Always keep your debit and credit cards in sight when paying for an item. Be aware of your surroundings when withdrawing money or paying for an item. Be sure no one is watching you enter your PIN. If something seems suspicious about a point-of-sale device report it immediately. Never allow a sales assistant to swipe your card through a second machine. Regularly monitor your ﬁnancial statements.

6. Texting Scams Unethical advertisers have been reported to send text messages to mobile users offering discounts, deals or other opportunities, which result in victims being tricked into signing up for monthly services with expensive additional fees, or into providing personal information that is sold to affiliate companies and unethical marketers. Consumer Tip: Use extreme caution when dealing with unsolicited text messages. Do not respond to texts from any numbers that you do not recognize. Always read the ﬁne print and privacy policies carefully before signing up for any services or opportunities. If you are curious about a promotional opportunity contact the company directly to inquire about the details.

7. Credit Repair Scams Using the name of the Credit Counseling Society of BC or other reputable agencies, unethical credit repair companies have been soliciting by phone offering to consolidate debt or repair credit ratings. Personal and ﬁnancial information is collected,

Continued on page 10

WE SPECIALIZE IN: • All plumbing services - hot water tanks, etc. • Sewer & drain tile cleaning • Camera inspections • Natural gas installation licence We have been serving the community for 20 years and firmly believe in an open and direct dialogue with all of our clients, regardless of the size of the job. Our aim is to have no surprises at the end of the job. Be Vote d

of the

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st City

VICT ORIA NEW S

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17th

9 % ! 2

Think you’ve found a scam? f you’ve been the victim of a scam - or attempted scam - or have spotted a problem ad, what should you do?

Report it! Quite simply, the Better Business Bureau can’t learn about the scope of a problem, or a new scam, if people don’t let them know, explains Rosalind Scott, President and CEO of the BBB serving Vancouver Island, who regularly speaks to groups around the community about consumer protection issues. Typically, people feel embarrassed if they think they’ve been scammed, or taken advantage of, but the truth is that people just like them around the region and around the continent, are falling prey to similar problems, whether it was giving out personal information, paying for a phony or never-completed service or buying into a too-goodto-be-true product. The issue can be ampli¿ed with seniors, who may not want to reveal the problem to their families for fear of seeming incapable, or because it’s a friend or family member who is taking advantage of them, Scott notes. The bottom line is that to put a stop to the problem and stop others from becoming victims, the BBB and police need to know. As part of its mandate, “the BBB conducts regular investigations into companies that are reported to be conducting unethical business practices,” Scott explains. “We also investigate suspicious and unethical business operations and work with local law enforcement agencies to reduce fraud in the marketplace.” In addition, the BBB’s Advertising Review program protects the marketplace by encouraging self-regulation and fair competition. The BBB reviews television, radio, print and internet advertising of all businesses in the region to ensure it meets its Code of Advertising. “The BBB believes that the primary responsibility for truthful and non-deceptive advertising rests with the advertiser,” Scott says. Stay informed with BBB

• The BBB provides consumers and businesses with educational workshops, seminars, brochures, tips and best practices information. • The BBB has many services and programs available to aid businesses and their employees in operating in an ethical and trustworthy manner. (vi.bbb.org/vi_accredited_businesses) • Join the BBB on one of the many social networks: vi.bbb.org/ ¿nd-us-on

Continued from page 9 and advance service fees are charged, without any legitimate services being provided. Consumer Tip: Most services being offered by unethical credit repair companies can be performed yourself at no cost. The only people that can permanently remove a record from your credit report are the credit bureau or the creditor (lender). Independently research and comparison shop for the best debt consolidation options available to you.

8. Senior Home Repair Scams Unscrupulous, often unqualiﬁed fraudsters claiming to be renovation or repair contractors or handymen, continue to take advantage of unsuspecting seniors. Beware unsolicited offers to complete projects with no written contract, requests for payment up front and aggressive or high-pressure sales tactics. Consumer Tip: Be suspicious of handymen that solicit door-to-door, use embarrassment as a sales tactic or who are intimidating. Call the police if someone will not leave your property when requested. Before starting any project, check the company out with the BBB, get references, comparison shop and get a detailed written contract.

9. Online Shopping The most common online shopping scams include: stolen gift cards, phishing scams and counterfeit products. The key to protecting yourself is to do your research, always know who you are doing business with, and protect your private information. Consumer Tip: In most cases if you are actively seeking out a legitimate, reputable online shopping site, you are cautious with your private information and you are not lured into unsolicited too-good-to be true offers, you should have a safe, enjoyable and even stressfree online shopping experience.

10. Online Auctions & Classiﬁeds

• Get the power of BBB at your ¿ngertips with the of¿cial

BBB iPhone App available as a free download at the iTunes App Store.

• Find regular updates on scams and frauds impacting our community in the News Centre: vi.bbb.org/bbb-news • Tune in to Shaw Cable for the weekly ScamWATCH: vi.bbb.org/scamwatch

A wide variety of scams takes place via online classiﬁed and auction sites, such as eBay, Craigslist and Used Victoria (as well as others). Sometimes the seller is the con artist, lying about contact information, posting fake product information or failing to ship the purchased item. Other times the buyer is the scam artist using a stolen credit card, attempting an overpayment scam or lying about not receiving an item. Consumer Tip: Before participating in online classiﬁeds or auction sites, be sure to research the site itself to make sure it is reputable. Find out about what policies or practices are in place to protect you from fraud. Before doing business with a buyer or seller, be sure to investigate any peer reviews about them. Know the risks of doing business with a stranger and use extreme caution.

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Charmaine’s Past and Present, Victoria - - - - - - - - - - - - - - - -250 382-1083

MORINE & CO. CHARTERED ACCOUNTANTS LLP

Courtenay Appliances Wholesale Ltd., Courtenay - - - - - - - -250 334-3666 Lansdowne Appliance Ltd., Victoria - - - - - - - - - - - - - - - - - -250 383-1275 Stockli Maytag Home Appliance Centre Ltd., Victoria - - - - - -250 385-1123

975 Terminal Ave. North - - - - - - - - - Nanaimo 250 753-9193 2940 Horton Rd. - - - - - - - - - - - - - - - Mill Bay 250 743-3266 www.morineandco.com

Norgaard Neale Camden Ltd., Victoria - - - - - - - - - - - - - - - -250 386-0500 Osborn Watts & Co., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 385-8789 Parkes & Moysey Chartered Accountants, Victoria - - - - - - - -250 383-2166 Wiseman & Company, Victoria - - - - - - - - - - - - - - - - - - - - - -250 744-3543

Appliances-Major-Dealers

TRAIL APPLIANCES

2360 Millstream Road, Langford - - - - - - - - - - - 250 475-1511 www.trailappliances.com

Aquaculture

Your one stop ﬁnancial shop Tax Prep • Accounting Free Financial Consulting • Insurance Corporate, Small Business, Personal & Estate Taxes

AACT FINANCIAL SOLUTIONS INC. 1353 Esquimalt Rd. • 250-383-3834 www.aact.ca • Bilingual Services AACT Financial Solutions Inc. www.aact.ca 250-383-3834 - - - - - - - (See our ad on this page)

Campbell River Netloft Ltd., Campbell River - - - - - - - - - - - -250 286-3249

Art Galleries, Dealers & Consultants Spirits of the West Coast Native Art Gallery, Courtenay - - - -877 338-2120 Winchester Galleries, Victoria - - - - - - - - - - - - - - - - - - - - - -250 595-2777

Asbestos Removal Service HOME SOULUTIONS REMEDIATION

www.homeSOULutions.ca - - - - - - - Victoria 250 888-8963

Associations Beacon Community Services, Victoria - - - - - - - - - - - - - - - - -250 658-6407 Canadian Home Builders Association Victoria, Victoria- - - - -250 383-5044 Condominium Home Owners Association (CHOA), Victoria - -250 381-9088 Tourism Vancouver Island, Nanaimo - - - - - - - - - - - - - - - - - -250 754-3500

Attorneys

Adjusters Coast Claims Service Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 386-3111

Advertising Agencies & Counselors Digital Broadcasting, Campbell River - - - - - - - - - - - - - - - - -250 202-9244 Lamar Transit Advertising, Victoria - - - - - - - - - - - - - - - - - - -250 475-6243

Air Conditioning Contractors & Systems Comox Valley Refrigeration & Air Conditioning Ltd., Courtenay - -250 338-9855 Foster Air Conditioning Ltd., Victoria - - - - - - - - - - - - - - - - - -250 475-0500

Kilshaw’s Auctioneers Ltd., Victoria - - - - - - - - - - - - - - - - - -250 384-6441 Lunds Auctioneers & Appraisers Ltd., Victoria - - - - - - - - - - -250 386-3308

Auto Body Repair & Painting Advance Collision Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 388-4491 Alpha Paint & Auto Body Ltd., Victoria - - - - - - - - - - - - - - - -250 384-8211 Bavaro Auto Body & Auto Glass, Qualicum Beach - - - - - - - -250 752-2544 C R No.1 Autobody Ltd., Campbell River - - - - - - - - - - - - - - -250 287-7751 Cowichan Collision Ltd., Duncan- - - - - - - - - - - - - - - - - - - - -250 746-7532 Craftsman Collision, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 478-5511 Island Truck & Auto Collision Ltd., Nanaimo - - - - - - - - - - - -250 754-2641

LITTLE VALLEY RESTORATIONS & COLLISION Quality Assured Collision Service Auto Body Repair & Painting www.littlevalleyrestorations.com

Appliances-Major-Parts & Supplies Doug’s Dependable Service, Sidney - - - - - - - - - - - - - - - - - -250 656-3400

Accounting Services

Attorneys-Bankruptcy & Taxes Smythe Ratcliffe Insolvency Inc., Victoria - - - - - - - - - - - - - -250 382-2668

Auctioneers

Animal Hospitals

Accountants

JONES EMERY HARGREAVES SWAN BARRISTERS & SOLICITORS Experienced Business Law Lawyers

13070 Thomas Rd, Ladysmith ------------ 250 245-3022 Mid Island Auto Collision Ltd., Nanaimo - - - - - - - - - - - - - - -250 753-5123 Prancing Horse Autobody & Paint, Victoria - - - - - - - - - - - - -250 361-3411 Pre-Tech Collision Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 385-7344 Stone Bros. Auto Body Ltd., Nanaimo - - - - - - - - - - - - - - - - -250 753-2948

Auto Dealers-New Cars Alberni Chrysler Ltd., Port Alberni- - - - - - - - - - - - - - - - - - - -250 723-5331 Alberni Toyota, Port Alberni - - - - - - - - - - - - - - - - - - - - - - - -250 723-9448 Comox Valley Dodge Chrysler Jeep, Courtenay - - - - - - - - - -250 338-5451 Dave Wheaton Chevrolet Buick Cadillac GMC, Victoria- - - - -250 382-7121 Discovery Motors Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - -250 748-5814 Glenoak Ford Sales, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 384-1144 Jenner Chevrolet Buick GMC Ltd., Victoria - - - - - - - - - - - - -250 474-1211 Ken Evans Ford Sales Ltd., Duncan - - - - - - - - - - - - - - - - - - -250 748-5555 Laird Wheaton, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 758-2438 Metro Lexus Toyota, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 386-3516

METRO TOYOTA, DUNCAN

6529 Trans Canada Hwy, Duncan - - - - - - - - - - - 250 746-5111 www.metrotoyota-duncan.com

Newcastle Nissan Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - -250 756-1515 Saunders Sales and Service Ltd., Victoria - - - - - - - - - - - - - -250 474-2211 Steve Marshall Ford, Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 758-7311

STRATHCONA TOYOTA

2785 North island Hwy, Campbell River - - - - - 250 287-9527 www.strathconatoyota.com

Suburban Motors, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 475-2255

Auto Dealers-Used Cars

Contact: Peter Vaartnou, Partner Phone: (250) 382-7222 Fax: (250) 382-5436 1212 - 1175 Douglas Street Victoria, BC V8W 2E1

Air Duct Cleaning

Serving Sidney Since 1939

Email: lawyers@jonesemery.com www.jonesemery.com

• Furnaces & Air Ducts • Dryer Vents

MacIsaac & Co., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 381-5353 McConnan Bion O’Connor & Peterson Law Corporation, Victoria - - 250 385-1383 Pearlman Lindholm, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 388-4433

• Chimney Flues • HRVs (heat recovery ventilation)

Quality Used Cars 9139 East Saanich Rd., Sidney 250-656-3939 www.gurtonsgarage.com

Acheson Whitley Sweeney Foley, Barristers, Victoria - - - - - -250 384-6262 Anne Sheane Law Corporation, Victoria - - - - - - - - - - - - - - -250 386-3080 Crease Harman LLP, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 388-5421 J. Gordon Thomson Law Corporation, Victoria - - - - - - - - - - -250 418-3250 Johns Southward Glazier Walton & Margetts, Victoria- - - - -250 381-7321

Jones Emery Hargreaves Swan, Victoria - - - - - - 2s50 382-7222 (See our ad on this page)

Budget Car & Truck Sales, Victoria - - - - - - - - - - - - - - - - - - -250 953-5353 Colwood Car Mart Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 474-6278

Your Residential House-Call Specialists

250-479-0090 www.aeroservices.ca

The Right Solution We Lift You Up. Every Time. We sell and service

DRYER VENT CLEANING

250-380-7090 phillipspowervac@shaw.ca

www.phillipspowervacuum.ca

Aero Furnace Duct & Chimney Cleaning Ltd, Victoria - - - - 250 479-0090 (See our ad on this page)

We sell Elevators, and service Porch Lifts, Home Home Elevators, Porch Lifts, Stair Glides, Platform Lifts, Stair Glides, Platform Lifts, Lifts, Commercial Accessibility Commercial Patient LiftAccessibility Systems, Lifts, Patient Lift Systems Overhead Lifts, and Bath Care Products. Bathand and Care Products. Visit our showroom at: 851 Viewﬁeld Road Victoria, BC V9A 4V2 www.angelsolutions.com

Call for a free in-home assessment: Toll free: 1.800.977.0721 Local calls: 250.383.0405

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

AUTO DEALERS – BEAUTY SCHOOLS

Cruisin Auto Sales, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 896-3359

MURPHYMOTORS WALL-BEDS GALAXY NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 5 www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 www.northerntropic.ca www.galaxymotors.net - - - - - - - -- ---------250 478-7603 Gurton’s Garage Ltd., Sidney - - - - - - - - - - - - - - - 250 656-3939 (See our ad on page 11)

HOWIES CAR CORRAL

The Workin’ Folks Car & Truck Store Sales & Service Toll Free: 1-800-952-3356 Email:info@car-corral.com www.car-corral.com 1658 Island Hwy, Vic - - - - - - - - - - - - - - - - 250 478-1128 Seafun Wholesale Auto Brokers, Victoria - - - - - - - - - - - - - -250 475-0688

Auto Detailing Active Auto Detailing, Nanaimo - - - - - - - - - - - - - - - - - - - - -250 758-3999

Auto Driving School 1st Class Driving School Ltd., Courtenay - - - - - - - - - - - - - - 250 897-9875

COWICHAN SCHOOL OF MOTORING INC.

#8 – 6961 Trans Canada Hwy, Duncan - - - - - - - 250 748-1241 #5 – 2330 McCullough Road, Nanaimo - - - - - - - 250 756-2575 www.csm1977.com

Ingrid Weighton’s Driver Education Ltd., Victoria - - - - - - - - -250 388-6638

Auto Parts & Supplies-New Canadian Tire Greater Victoria, Victoria- - - - - - - - - - - - - - - -250 381-3111

Auto Renting & Leasing Budget Car & Truck Rental, Victoria - - - - - - - - - - - - - - - - - -250 953-5300 GSA Auto Rentals Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - -250 655-5038 Island Rent-A-Car, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 384-4881

Auto Repair-Windshield, Glass Shops Broco Auto Glass & Upholstery, Nanaimo - - - - - - - - - - - - - -250 390-2204 Van Isle Auto Glass, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 474-5551

Auto Repair & Service

FAIRFIELD AUTO REPAIR LTD.

1090 Fairfield Rd., Victoria- - - - - - - - - - - - - - - 250 385-6371

FOUNTAIN TIRES

No matter what you drive, Fountain Tire has the solution for you! Complete Automotive Maintenance & Repairs

www.fountaintire.com -------------------- 250 382-6184 Gurton’s Garage Ltd., Sidney - - - - - - - - - - - - - - - 250 656-3939 (See our ad on this page) Hi Point Auto Care, Mill Bay- - - - - - - - - - - - - - - - - - - - - - - -250 743-6603 Island Highway Automotive, Victoria- - - - - - - - - - - - - - - - - -250 474-6611 Island Motorsport BMW Specialists Ltd., Victoria - - - - - - - -250 920-4141 Island Muffler & Brake Shop, Victoria - - - - - - - - - - - - - - - - -250 385-7033 Island Spring (2010), Ladysmith - - - - - - - - - - - - - - - - - - - - -250 245-1480 Island Torque Converters and Drive Shafts Ltd., Victoria - - - -250 388-4248 Jas Toora Automotive & Transmission Services Ltd., Victoria 250 389-0624 Lakeland Automotive Ltd., Campbell River- - - - - - - - - - - - - -250 287-4677 Lou’s Auto Repair Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - -250 383-3131 Lyall St. Service, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-0015 Mark’s Import Auto, Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 758-7785 Mid Island Automotive Repairs Ltd., Nanaimo - - - - - - - - - - -250 756-7871

Complete Mechanical Repairs 9139 East Saanich Rd., Sidney 250-656-3939 www.gurtonsgarage.com

Midas Auto Service Experts, Brentwood Bay - - - - - - - - - - - -250 652-3144 Midas Auto Service Experts, Burnaby - - - - - - - - - - - - - - - - -604 437-8407 Midas Auto Service Experts, Burnaby - - - - - - - - - - - - - - - - -604 294-4686 Midas Auto Service Experts, Colwood- - - - - - - - - - - - - - - - -250 474-2148 Midas Auto Service Experts, Courtenay- - - - - - - - - - - - - - - -250 338-7211 Midas Auto Service Experts, Duncan - - - - - - - - - - - - - - - - -250 746-6432 Midas Auto Service Experts, Nanaimo - - - - - - - - - - - - - - - -250 390-2422 Midas Auto Service Experts, Nanaimo - - - - - - - - - - - - - - - -250 753-2424 Midas Auto Service Experts, North Vancouver - - - - - - - - - - -604 986-5361 Midas Auto Service Experts, Surrey - - - - - - - - - - - - - - - - - -604 536-1353 Midas Auto Service Experts, Surrey - - - - - - - - - - - - - - - - - -604 588-3074 Midas Auto Service Experts, Victoria - - - - - - - - - - - - - - - - -250 386-8345 Miles D Automotive Ltd, Parksville - - - - - - - - - - - - - - - - - - -250 248-9679 Millars Automotive, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 391-0588 Oilcheck, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 748-1215

Old Style Repair Ltd., Victoria- - - - - - - - - - - - - - - 250 478-9246 www.oldstylerepair.ca - - - - - - - - - - - - (See our ad on this page)

250.478.9246

Designated Inspection Facility

Torch Award

oldstyle@shaw.ca oldstylerepair.ca

Alpine Auto Repair & Tirecraft, Victoria- - - - - - - - - - - - - - - -250 474-3777 Andy’s Auto Centre Ltd., Courtenay- - - - - - - - - - - - - - - - - - -250 334-4402 Carman Fine Cars Inc., Lantzville - - - - - - - - - - - - - - - - - - - -250 390-4007

CEDAR HILL AUTOMOTIVE

www.cedarhillautomotive.ca - - - - - - - - Victoria 250 472-1166

CLAIR DOWNEY SERVICE

9429 Canora Rd., Sidney - - - - - - - - - - - - - - - - - 250 656-2921 www.clairdowney.com

Comox Valley Automotive Services Ltd., Comox - - - - - - - - - -250 339-4616 Derick’s Automotive Services Ltd., Victoria - - - - - - - - - - - - -250 382-1314 Dickson & Fraser Auto Repairs 1990, Duncan - - - - - - - - - - -250 746-4652 Dusenbury Automotive Services, Nanaimo - - - - - - - - - - - - -250 758-4544 EDP Automotive Service Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-0911 Esso Car Clinic, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 592-2455

Banks HSBC Bank Canada, Etobicoke - - - - - - - - - - - - - - - - - - - - - -416 763-5018 TD Auto Finance, Markham - - - - - - - - - - - - - - - - - - - - - - - -800 276-1977

Barbers Tony’s Hair Design, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 478-2131

Bathroom Remodeling

The Bathroom Remodel Specialists! • Complete Bathroom Design & Renovations • Full Shower and Bath Conversions • Walk in Tubs • Senior Accessible

Baths and Equipment 867 Station Ave., Victoria • 250-220-5575 www.paciﬁcbathrooms.ca BATH FITTER SEE OUR AD ON OUTSIDE BACK COVER 482 Bay St, Vic - - - - - - - - - - Victoria 250 418-8827 www.bathﬁtter.com - - - - - - Nanaimo 250 754-8897 Toll Free 1 888 941-2727

Olender’s Auto Care Centre Ltd., Duncan- - - - - - - - - - - - - - -250 748-2597 Parkside Motors Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 382-1113 Pennzoil 10 Minute Oil Change, Victoria - - - - - - - - - - - - - - -250 474-7133 RPM Motorsport Ltd. - www.rmsonlinestore.com - Toll Free 1 888 212-4073 Searle’s Auto Repairs Co. Ltd., Victoria - - - - - - - - - - - - - - - -250 475-2000 Seymour Services, Campbell River - - - - - - - - - - - - - - - - - - -250 287-3505

BATHMASTER NANAIMO/DUNCAN

STONE BROS. AUTO BODY LTD.

ENERHEAT RENOVATIONS

Surfside Automotive Inc., Parksville - - - - - - - - - - - - - - - - - -250 248-1133 Top-Lite Car Service Ltd., Nanaimo - - - - - - - - - - - - - - - - - - -250 754-0711 Townside Automotive, Victoria - - - - - - - - - - - - - - - - - - - - - -250 381-2421 Trackside Auto Service Ltd., Victoria - - - - - - - - - - - - - - - - - -250 383-5509 Valley West Autohaus, Courtenay- - - - - - - - - - - - - - - - - - - -250 334-9888 Victoria Car Clinic Inc, Victoria - - - - - - - - - - - - - - - - - - - - - -250 385-4212

Auto Service - Specialty Parts

Auto Wrecking BLACKY'S AUTO RECYCLING LTD

2702 Sooke Road, Victoria All Automotive Repairs

Bank Equipment & Supplies Chase Paymentech Solutions, Toronto- - - - - - - - - - - - - - - - -877 552-5533

From Engine Diagnostics to Factory Scheduled Maintenance

BMW ECU Replacement Experts - - www.rmsonlinestore.com - - - - - - - - - - - - - - - - - - - - - Call us Toll Free 1 888 212-4073

Technology of Today - Service of Yesterday

Bakers-Wholesale Island Bakery Ltd., Cobble Hill - - - - - - - - - - - - - - - - - - - - - -250 743-4244

www.midas.ca ------------------ Trust the Midas Touch

RPM MOTORSPORT LTD.

Old Style Repair Ltd

3744 Trans Canada Hwy., Cobble Hill --- 250 743-4244

MIDAS AUTO SERVICE & TIRES COMPLETE AUTOMOTIVE REPAIR

624 Comox Road, Nanaimo - - - - - - - - - - - - - - - 250 753-2948 www.stonebrosautobody.ca

Serving Sidney Since 1939

ISLAND BAKERY LTD. Specializing in Fresh Baked Bread & Rolls If it’s fresher than Island Bakery, it’s still in the oven.

www.blackys.com 4855 Trans Canada Hwy, Duncan - - - - - 250 748-0341

MAXWELLS NEW USED AUTO & TRUCK PARTS Wrecking Light Trucks • 4X4s • SUVs • Cars www.maxwellsauto.com Fax: 250-743-7420 • Toll Free: 800-962-6551

18 Years in Business - - - - - - - - - - - - - Duncan 250 746-1030 Nanaimo 250 753-9797 - - - - - - - - - - Victoria 250 885-0879 www.bathmaster.com - - - - - - - - - - - Toll Free 1-877 600-8825

Dupont Kitchen & Bath, Victoria - - - - - - - - - - - - - - - - - - - - -250 885-9587

Complete Bathroom Renovations Custom Walk-In Showers & Baths 250-382-1224 www.enerheatrenos.com Fenwick Bath/BC Tub Liners, Victoria - - - - - - - - - - - - - - - - -250 479-3166

G. E. MILLER BUILDER & CONTRACTOR INC. Winner of 100 Awards for Excellence in Craftsmanship, Design & Customer Service www.gemiller.ca Vic - - - - - - - - - - - - - - 250 744-3038 Island Acrylic Bath, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 386-2284 Island Marble Ltd., Saanichton - - - - - - - - - - - - - - - - - - - - - -250 652-2680 Pacific Bath, Langford - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 888-0147

Pacific Bath - - - - - - - - - - - - - - - - - - - - -Victoria 250 220-5575 www.pacificbathrooms.ca - - - - - - - - - (See our ad on this page)

Baths/Walk-In Baths-Equipment & Supplies Advantage Safety Bath, Campbell River - - - - - - - - - - - - - - -250-380-7030

3330 Trans Canada Hwy., Mill Bay ------ 250-743-9326

Pacific Bath - - - - - - - - - - - - - - - - - - - - -Victoria 250 220-5575 www.pacificbathrooms.ca - - - - - - - - - (See our ad on this page)

Awnings & Canopies

SEABRIDGE BATHING LTD. SEE OUR AD ON OUTSIDE BACK COVER

COAST ALUMINUM

www.coastaluminum.ca - - - - - - - - - -Parksville 250 248-9844 Nanaimo 250-754-9840 - - - - - - - - - Courtenay 250 338-5211

PACIFIC BLINDS & DRAPES

738 Caledonia Ave, Vic - - - - - - - - - - - - - - - - - 250 383-8515 www.pacblinds.ca - - - - - - - - - - - - - - - (See our ad this page)

Bailiffs Envoy Bailiff & Collection Services Ltd., Victoria - - - - - - - - -250 474-7376

Bakers-Retail Columbia Bakery Ltd, Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 758-7219

108-1218 Wharf St, Vic - - - - - - - - - - - - 250 381-2175 www.seabridgebathing.com - - -Toll Free 1 800 330-3317

Bathtubs & Sinks-Repair & Refinish Bathmaster Nanaimo/Duncan - - - - - - - - - - - - -Toll Free 1 877 600-8825 VI Tub & Surround Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 885-0879

Beauty Salons & Spas Anna’s Hair Design, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 361-2662

Beauty Schools Aveda Institute, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-7985

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

BED & BREAKFAST – CARPET & RUG CLEANERS Boat Dealers Boat Repair

THERMAL REMEDIATION EXPERTS INC. BC’S BED BUG EXPERTS - - - - - - Port Alberni 250 730-1854 www.bcbedbugexpert.com

Bedding Eurodown Quilts & Pillows Ltd., Nanaimo - - - - - - - - - - - - - -250 390-4841

Gartside Marine Engines Ltd., Sidney - - - - - - - - - - - - - - - - -250 655-4543

Bookkeeping Service Aact Financial Solutions Inc., Victoria - - - - - - - - - - - - - - - - -250 383-3834 BC Island Tax & Bookeeping, Brentwood Bay- - - - - - - - - - - -250 652-1353 RR&W Financial Services, Duncan - - - - - - - - - - - - - - - - - - -250 748-6614 Seianna Financial Services Inc., Victoria - - - - - - - - - - - - - - -250 384-7378

Books-New

Beds-Retail Murphy Wall-Beds of Canada, Victoria - - - - - - - - 250 744-2195 www.murphybeds-victoria.com - - - - - - -(See our ad on page 4)

Bolen Books Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 595-4232

Brake Service Quality Brake & Muffler, Sidney - - - - - - - - - - - - - - - - - - - - -250 656-7228

Bicycle-Dealers Fairfield Bicycle Shop Ltd., Victoria - - - - - - - - - - - - - - - - - -250 381-2453 North Park Bicycle Shop, Victoria - - - - - - - - - - - - - - - - - - - -250 386-2453

Blasting Contractors

Brewers Vancouver Island Brewery, Victoria - - - - - - - - - - - - - - - - - - -250 361-0007

Bridal Shops

HHS Drilling & Blasting Ltd., Victoria - - - - - - - - - - - - - - - - -250 474-6751

Blinds

The Bride’s Closet, Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 753-4975

IF WE CAN’T CLEAN IT, NOBODY CAN!

• Heritage Building Restoration

Carriss Window Fashions Ltd., Victoria - - - - - - - - - - - - - - - -250 658-4206

A1 Window Washing, Victoria - - - - - - - - - - - - - - - - - - - - - -250 896-5849

ISLAND WINDOW COVERINGS

CD Specialty Cleaning & Restoration Ltd. - - - - - - 250 472-7611 www.cdspecialty.ca - - - - - - - - - - - - - (See our ad on this page)

Pacific Blinds & Drapes, 738 Caledonia Ave, Vic - 250 383-8515 (See our ad on this page)

Alair Enterprises Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 754-5500 Benco Ventures (BC) Ltd., Courtenay - - - - - - - - - - - - - - - - - -250 338-9521 Brian Childs & Company Construction Ltd., Ladysmith - - - - -250 245-5090 Cypress Homes, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - -250 893-0408 Dapalouno Fine Homes, Sooke - - - - - - - - - - - - - - - - - - - - - -250 642-4490 N.V.H. Contracting Ltd, Campbell River - - - - - - - - - - - - - - - -250 926-0676

RUFFELL & BROWN WINDOW FASHIONS SEE OUR AD ON THIS PAGE www.ruffell-brown.com --------------------250 384-1230

WILD ABOUT BLINDS

888 Van Isle Way, Langford - - - - - - - - - - - - - - - 250 474-6111 www.windsorplywood.com

Bullion Coin Dealers Cashcollective.com, Victoria- - - - - - - - - - - - - - - - - - - - - - - -888 822-0525 LC Coins & Collectibles, Victoria www.lccoins.ca - - 250 590-GOLD (4653)

Burglar Alarms & Monitoring ADT Security Services Canada Inc., Victoria - - - - - - - - - - - -250 386-7505

Business Opportunity Cos. Pacific Alliance International Marketing Ltd., Victoria- - - - - -250 389-2931

Cabinet Makers Ceanesse Kitchens Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 382-1631 Douglas Grant Cabinet Maker Inc., Victoria - - - - - - - - - - - - -250 360-2123 K Cabinets Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 727-2447

Building Contractors

Hamilton Thorne Quality Cabinets Ltd., Parksville- - - - - - - - -250 248-4531 Cowry Kitchen Showroom, Victoria - - - - - - - - - - - - - - - - - - -250 590-8556

Cable & Wire Harness Assembly CabCo West Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - - - -250 655-3831

Carpenters Allard Renovation, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 893-3353 Chris Vezina Finishing, Victoria - - - - - - - - - - - - - - - - - - - - - -250 208-3102 Renovation Carpentry, Victoria - - - - - - - - - - - - - - - - - - - - - -250 744-4557

Carpet & Rug Cleaners

Coastal Cleaners Trusted for over 40 Years!

We clean for your health FIRST, while making your Carpet Look Beautiful! 100% SATISFACTION GUARANTEED • NON-TOXIC • NON- ALLERGENIC • ENVIRONMENTALLY FRIENDLY SC

Building Inspection-Commercial

Boat Builders Lifetimer Boats Inc., Duncan- - - - - - - - - - - - - - - - - - - - - - - -250 748-2187

Boat-Charter Sooke Salmon Charters Ltd., Victoria - - - - - - - - - - - - - - - - -250 380-7018 Subtidal Adventures, Ucluelet - - - - - - - - - - - - - - - - - - - - - -250 726-7336

I OR

IICRC CertiÀed Technicians

250-598-4747

Envision Home Inspections Ltd., Nanaimo - - - - - - - - - - - - - -250 729-6509

www.wildaboutblinds.com - - - - - - - - - Victoria 250 580-8121

738 Caledonia Ave, Victor Victoria ia ~ 250-383-8515 www.pacblinds.ca www.pacblin nds.ca

• Building Cleaning – Exterior • Paint & Coating Removal • Sealer Applications • Grafﬁti Removal & Anti-Grafﬁti Coatings • Diamond Polishing-Marble, 250-472-7611 www.cdspecialty.ca Granite & Concrete

3381 Tennyson Ave, Vic - - - - - - - - - - - - 250 475-2600 www.islandwindowcoverings.com

WINDSOR PLYWOOD - WEST SHORE

Cabinets

Building Cleaning-Exterior

· Blinds & Shutters · Drapes · Motorized products · Awnings · Retractable Screen Doors · Repair, Parts & Service · Cleaning

780 Topaz Ave, Vic - - - - - - - - - - - - - - - - - - - - 250 384-3003 www.finishingstore.com

Bed Bug Removal

Pacific Boat Brokers Inc., Parksville- - - - - - - - - - - - - - - - - - -877 448-0010

Bed & Breakfast EasyRez Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 220-8122

THE FINISHING STORE FLOORS MOULDINGS & MANTELS LTD.

Building Materials

www.coastalcleaners.ca

Arbutus Building Supplies Ltd., Gabriola Island - - - - - - - - - -250 247-8157 Lake Cowichan Home Centre Ltd., Lake Cowichan - - - - - - - -250 749-6618 Metal Supermarkets Vancouver Island, Saanichton - - - - - - -250 544-4000 Namdor Reinforcing Steel 1987 Ltd., Victoria- - - - - - - - - - - -250 383-5562 Renew Building Service Inc., Victoria - - - - - - - - - - - - - - - - -250 391-4071 Slegg Construction Materials Ltd., Sidney - - - - - - - - - - - - - -250 656-1125

With every carpet cleaning - FREE 3M SCOTCHGARDING when you mention this ad

Blinds & Shades Drapery Hardware Draperies & Curtains Interior Shutters Upholstery Automated Window Coverings Repair & Service Department Free Shop At-Home Service

Voted

Best C ity

of the

VICTOR

IA NEW S

18 th

A+ Rating ®

For a free in-home consultation call

250-384-1230

1-2745 Bridge St. Victoria, BC

Mon - Fri 9:00 - 5:00 ; Sat 9:30 - 4:00

www.ruﬀell-brown.com

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CARPET & RUG CLEANERS – COMPUTER BUSINESS SERVICES

Dri-Way Carpet & Upholstery Care THE DEEP CLEAN... THAT’S BETTER THAN STEAM! Environmentally Friendly • Non Toxic • Non-Allergenic • Dries in 30-90 mins. • 100% safe for children & pets

RESIDENTIAL • COMMERCIAL Locally owned since 1972

250-475-2468 www.dri-way.ca

A-1 CARPET CARE SEE OUR AD ON THIS PAGE www.a-1carpetcarevictoria.ca------------250 592-7787 All Brite Cleaning, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 480-5234

ANNA’S CARPET CLEANING

Quality workmanship Guaranteed- - - - - Victoria 250 886-9492

Aquamist Carpet Care Ltd., Victoria - - - - - - - - - - - - - - - - - -250 708-0091 Campbell’s Carpet Care Inc., Victoria- - - - - - - - - - - - - - - - - -250 479-0952 Citrus-O Carpet Care Inc., Victoria- - - - - - - - - - - - - - - - - - - -250 891-5448

Coastal Cleaners Carpet & Upholstery Cleaning Service www.coastalcleaners.ca - - - - - - - - - - - -Victoria 250 598-4747 (See our ad on page 13) Coit Services Victoria, Victoria - - - - - - - - - - - - - - - - - - - - - -250 386-6701

Dri-Way Carpet & Upholstery Care, Victoria - - - - 250 475-2468 www.dri-way.ca - - - - - - - - - - - - - - - - (See our ad on this page) Greenway Carpet Cleaning Ltd., Victoria - - - - - - - - - - - - - - -250 479-7419

KELLY CARPET CLEANING LTD.

www.kellycarpetcleaning.com - - - - - - Victoria 250 475-6675

Nanaimo Citruso Carpet Care Inc, Nanaimo- - - - - - - - - - - - -250 753-7712 Nationwide Carpet Cleaning, Victoria - - - - - - - - - - - - - - - - -250 727-0777 On The Spot Cleaning Services, Victoria - - - - - - - - - - - - - - -250 477-6867 Sani-Tech Services Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 744-2004 Sears Carpet & Upholstery Cleaning, Nanaimo - - - - - - - - - -250 756-0916 ServiceMaster of Victoria, Victoria - - - - - - - - - - - - - - - - - - -250 384-3225 Sunny Carpet & Upholstery Cleaning Ltd., Victoria - - - - - - - -250 384-7951

A-1 CARPET CARE

RESIDENTIAL/COMMERCIAL • BONDED/INSURED

Carpet & Upholstery Cleaning & Protectants Area Rug Specialists (British India, Oriental, Persian) Free "One Pick Up / Delivery Free Man" Pick up & Delivery Guaranteed Deodorizing Sanitizing Treatments (Pets, Smoke, Mildew) Environmentally Safe / Fast Drying

Monthly Specials! FIRM

PROFESSIONAL WORKMANSHIP “SINCE 1981”

Victoria Victoria

250-592-7787 250-592-7787 Western Communities

Western Communities 250-474-0031

250-474-0031 Saanich Peninsula Saanich Peninsula 250-656-0130

250-656-0130 www.a-1carpetcarevictoria.ca 32

“We do not solicate by phone”

Carpet & Rug Dealers-New Comino Carpets Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 727-6181 Edgar & Miner Floor Coverings, Victoria - - - - - - - - - - - - - - -250 388-6208 Fuzzy Wuzzy Carpets, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 380-9000 Hourigan’s Carpet & Linos, Victoria- - - - - - - - - - - - - - - - - - -250 475-2401 Jordans Rugs, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-6746 Pacific Coast Floor Coverings Inc., Victoria - - - - - - - - - - - - -250 474-0411 United Carpet, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-3811 United Carpet, Parksville - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-4664

UNITED CARPETS

104-2520 Bowen Road, Nanaimo - - - - - - - - - - - 250 758-4664 www.unitedcarpet.com

CHIMNEY CLEANING

250-380-7090 phillipspowervac@shaw.ca

www.phillipspowervacuum.ca

Caterers Kitchens of Distinction Private Catering, Victoria - - - - - - - - -250 858-7777 Spice Of Life Catering, Lantzville - - - - - - - - - - - - - - - - - - - -250 390-3197 Truffles Catering Group Inc., Victoria- - - - - - - - - - - - - - - - - -250 544-0200

Aero Furnace Duct & Chimney Cleaning Ltd, Victoria - - 250 479-0090 (See our ad on this page) Clean Sweep Chimney Service, Sidney - - - - - - - - - - - - - - - -250 655-4305

Cemetary-Crematorium HATLEY MEMORIAL GARDENS SEE OUR AD ON PAGE 7 www.arbormemorial.com ------ Victoria 250 478-1754

Phillips Power Vacuum Service Ltd., Victoria - - - - 250 380-7090 (See our ad on this page) Pro Sweep Plus Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 658-6562

Cleaners IMPERIAL HALLMARK CLEANERS LTD.

Chambers Of Commerce Bamfield Chamber of Commerce, Bamfield - - - - - - - - - - - - -250 728-3006 Campbell River & District Chamber of Commerce, Campbell River - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 287-4636 Chemainus & District Chamber of Commerce, Chemainus- - -250 246-3944 Comox Valley Chamber of Commerce, Courtenay - - - - - - - - -250 334-3234 Cowichan Lake & District Chamber of Commerce, Lake Cowichan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 749-3244 Cumberland & District Chamber of Commerce, Cumberland -250 336-8313 Duncan - Cowichan Chamber of Commerce, Duncan- - - - - - -250 748-1111 Esquimalt Chamber of Commerce, Victoria - - - - - - - - - - - - -250 590-2125 Gabriola Island Chamber of Commerce, Gabriola - - - - - - - - -250 247-9332 Galiano Island Chamber of Commerce, Galiano Island - - - - -250 539-5926 Gold River Chamber of Commerce, Gold River - - - - - - - - - - -250 283-7333 Greater Nanaimo Chamber of Commerce, Nanaimo - - - - - - -250 756-1191 Greater Victoria Chamber of Commerce, Victoria - - - - - - - - -250 383-7191 Ladysmith Chamber of Commerce, Ladysmith - - - - - - - - - - -250 245-2112 Parksville & District Chamber of Commerce, Parksville - - - - -250 248-3613 Pender Island Chamber of Commerce, Pender Island - - - - - -866 468-7924 Port Alberni Chamber of Commerce, Port Alberni - - - - - - - - -250 724-6535 Port Hardy & District Chamber of Commerce, Port Hardy - - -250 949-7622 Port McNeil & District Chamber of Commerce, Port McNeill - -250 956-3131 Port Renfrew Chamber of Commerce, Port Renfrew - - - - - - -250 412-6101 Powell River Chamber of Commerce, Powell River - - - - - - - -604 485-4051 Qualicum Beach Chamber of Commerce, Qualicum Beach- - -250 752-0960 Saanich Peninsula Chamber of Commerce, Sidney - - - - - - - -250 656-3616 Salt Spring Island Chamber of Commerce, Saltspring Island - - 250 537-4223 Sooke Region Chamber of Commerce, Sooke- - - - - - - - - - - -250 642-6112 Tahsis Chamber of Commerce, Tahsis - - - - - - - - - - - - - - - - -250 934-6667 Tofino / Long Beach Chamber of Commerce, Tofino - - - - - - -250 725-3414 Ucluelet Chamber of Commerce, Ucluelet - - - - - - - - - - - - - -250 726-4641 WestShore Chamber of Commerce, Victoria - - - - - - - - - - - -250 478-1130

2922 Tillicum Road, Victoria- - - - - - - - - - - - - - - 250 388-6211 www.imperialhallmarkcleaners.com

INDIVIDUAL DRY CLEANERS LTD. 1602 Fort St, Vic - - - - - - - - - - - - - - - 250 595-4141 1560 Fairfield Rd, Vic - - - - - - - - - - - - 250 598-6012 108-3749 Shelbourne St, Vic- - - - - - - 250 477-6214 2174 Oak Bay Ave, Vic- - - - - - - - - - - 250 598-2950 540-777 Royal Oak Dr, Vic - - - - - - - - 250 744-2115

Cleaning Services Merry Maids of Victoria, Victoria - - - - - - - - - - - - - - - - - - - -250 598-6243

Cleaning Supplies By Internet Wizzard Marketing Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -778 430-5290

Closet Accessories

Chimney Builders & Repair

Custom Closet Showroom & Organizing Store DIY to Full Service

Brock Masonry Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 472-2188 CBS Masonry, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 589-9942 Flintstones Masonry and Home Improvement Ltd., Victoria - -250 880-1188 Valley Roofing & Chimneys - - - - - - - - - - - - - - - - - - - - - - - -250 709-7967

Chimney Cleaning

250-590-6328 3370 Tennyson Ave, Victoria www.allorganizedstorage.ca • Chimney Flues

• Furnaces & Air Ducts

• HRVs (heat recovery ventilation)

• Dryer Vents

Your Residential House-Call Specialists

250-479-0090 www.aeroservices.ca

All Organized Storage Ltd., Victoria- - - - - - - - - - - 250 590-6328 (See our ad on this page)

Clubs Union Club of British Columbia, Victoria - - - - - - - - - - - - - - -250 384-1151

Coffee & Tea Caffe Fantastico Specialty Coffees, Victoria- - - - - - - - - - - - -250 385-2326 Oughtred Coffee & Tea Ltd., Victoria- - - - - - - - - - - - - - - - - -250 384-7444

Coin Dealers LC Coins & Collectibles, Victoria www.lccoins.ca - - 250 590-GOLD (4653)

DID YOU KNOW?

Collectibles Command Post, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-4421

BBB helps people ﬁnd and recommend businesses, brands and charities they can trust

Collection Agencies Advanced Collection Services Ltd., Victoria - - - - - - - - - - - - -250 388-0700 J. McMillan Bailiff & Collection Ltd., Nanaimo - - - - - - - - - -250 753-7729

Computer Business Services Live Virtual Help Desk, Victoria- - - - - - - - - - - - - - - - - - - - - -866 677-3256

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

COMPUTER CONSULTANT – CONTRACTORS-GENERAL Computer Consultant ITnorth.ca Network & Consulting Service Ltd., Victoria - - - - -888 774-3686

Computers-Dealers D T I Computers, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-9991

Computers-Forensics Forensic Data Recovery Inc., Victoria- - - - - - - - - - - - - - - - - -250 382-9700

Computers Software & Services Lucky Marble Solutions Corp., Victoria - - - - - - - - - - - - - - - -250 744-4357 My Tech Guys, Courtenay- - - - - - - - - - - - - - - - - - - - - - - - - -250 338-4411 ParetoLogic Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 370-9229 RevenueWire Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 590-2273 SparkTrust Systems, Victoria - - - - - - - - - - - - - - - - - - - - - - -877 795-7878

Computers-Service & Repair Dial-A-Geek Consulting Inc., Victoria- - - - - - - - - - - - - - - - - -250 385-3425 GoodLiving Technologies & Computer Services, Victoria - - - -250 381-4447 IMS Island Microsystems Ltd., Campbell River- - - - - - - - - - -250 286-0624 Island IT, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-3355 Mid Island Computer Enterprises Ltd., Nanoose Bay- - - - - - -250 468-9583 Nakeo Computers / Strada Data Corp., Nanaimo - - - - - - - - -250 591-6676

PRIORITY 1 COMPUTER SERVICE LTD.

3375 Oak Street, Victoria - - - - - - - - - - - - - - - - 250 475-7510 www.priority1.bc.ca

RAINDOG SOLUTIONS

Computers & Services - - - - - - - - - - - - Victoria 250 885-3600 www.raindogsolutions.ca

Smart Dolphins IT Solutions Inc., Victoria - - - - - - - - - - - - - -250 721-2499 Sneakers Computers / Dial-A-Geek, Victoria - - - - - - - - - - - -250 385-5999 Soho Computer Services Ltd., Victoria- - - - - - - - - - - - - - - - -250 381-7646

VICTORIA LAPTOP SERVICE

www.victorialaptopservice.ca - - - - - - - - - - - - 250 885-2625

Computers-Sys Designers & Consult CanadaRAM.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 382-6227

EASTERN PACIFIC INSTRUMENTS LTD.

www.epibc.com - - - - - - - - - - - - - - - - - Victoria 250 474-0392

Concrete Construction Forms & Accessories. Liquid Stone Studios, Ladysmith - - - - - - - - - - - - - - - - - - - - -250 245-5104

Construction & Remodeling Services

Camelot Homes, Qualicum Beach - - - - - - - - - - - - - - - - - - - -250 752-7909 Circon Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 658-0449 Citta Construction Ltd, Saanichton - - - - - - - - - - - - - - - - - - -250 544-1837 CJ Building, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-7175 Classic Home Improvements, Victoria - - - - - - - - - - - - - - - - -250 477-2757 Clay M. Lintott Construction Ltd., Nanaimo - - - - - - - - - - - - -250 753-4630 ConstructoGroup, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 414-6246 D’A’D’s Homes & General Contracting Inc., Campbell River - -250 830-7144 Darrel Orr Construction (Since 1991) - - - - - - - - - - - - - - - - - -250 812-9782 DMS Homes Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 888-4152 Downs Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 384-1390 Eagleye Restoration Services Ltd., Victoria - - - - - - - - - - - - -250 479-8050 Emma Dane Design + Build, Victoria - - - - - - - - - - - - - - - - - -250 388-0578

ENERHEAT RENOVATIONS Design + Build Custom Homes & Renovations www.enerheatrenos.com ---------------- 250 382-1224

G. E. MILLER BUILDER & CONTRACTOR INC. SEE OUR AD ON THIS PAGE www.gemiller.ca Vic - - - - - - - - - - - - - - 250 744-3038 GEL Construction, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 709-8821 Griffin Properties Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - - -250 656-8621 Home On The Mend, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 595-8585 Horizon Pacific Contracting & Sunrooms Inc., Victoria- - - - - -250 380-4605 Houston Homes, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-8397 Hugh Owen Contracting Inc., Brentwood Bay- - - - - - - - - - - -250 885-0442 JPL Construction, Duncan - - - - - - - - - - - - - - - - - - - - - - - - -250 746-6416 Landeca Services Inc., Victoria - - - - - - - - - - - - - - - - - - - - - -250 381-8700 Limona Construction, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 474-4771 Lou’s Armour Contracting, Nanaimo - - - - - - - - - - - - - - - - - -250 816-3879 Lyons & Noble Developments Ltd., Qualicum Beach - - - - - - -250 752-3006

MAC RENOVATIONS LTD. Serving Victoria since 1980 “A contractor you can trust” 825 Viewfield Rd., Vic---www.macreno.com---250 384-6091 Mamic Development Ltd. - Mirage Fine Homes, Victoria- - - -250 477-1363 Morris & Schooley Construction Ltd., Brentwood Bay- - - - - -250 889-7722

NOVA RENOVATIONS LTD. SEE OUR AD ON INSIDE BACK COVER www.novarenos.com -----------------------250 656-0373 One on One Improvements, Victoria - - - - - - - - - - - - - - - - - -250 478-0271

Ambis Contracting, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 507-7230 Better Homes Renovation Specialist, Victoria - - - - - - - - - - -250 380-3063 Christopher L Projects Ltd., Nanaimo - - - - - - - - - - - - - - - - -250 591-7773

G. E. MILLER BUILDER & CONTRACTOR INC. Winner of 100 Awards for Excellence in Craftsmanship, Design & Customer Service

• Kitchens

www.gemiller.ca Vic - - - - - - - - - - - - - - 250 744-3038 Konstant Construction & Co., Victoria - - - - - - - - - - - - - - - - -250 888-8505 Mike Graham Construction Ltd., Victoria - - - - - - - - - - - - - - -250 812-2446

NOVA RENOVATIONS LTD. SEE OUR AD ON INSIDE BACK COVER

• Bathrooms

General Maintenance to New Home Construction----250 656-0373 Optima Homes, Mill Bay - - - - - - - - - - - - - - - - - - - - - - - - - -250 701-2054 Shuttleworth Construction, Victoria - - - - - - - - - - - - - - - - - -250 888-0147 Van-Roc Interiors Ltd., Parksville- - - - - - - - - - - - - - - - - - - - -250 947-9220

Victoria & Southern Vancouver Island

Contact Lenses Diamond Optical & Eyecare, Victoria- - - - - - - - - - - - - - - - - -250 380-6919

• Decks

Contractors - Electrical Commercial TC Trades Affiliates Ltd., Nanaimo - - - - - - - - - - - - - - - - - - -250 756-0077

Contractors - Electrical Residential Mr. Electric of Victoria, Victoria - - - - - - - - - - - - - - - - - - - - -250 294-9423

Contractors- Flooring

• Additions

Heritage Hardwood Floors, Victoria- - - - - - - - - - - - - - - - - - -250 480-8837

Contractors-General Akeroyd Construction, Victoria - - - - - - - - - - - - - - - - - - - - - -250 391-2970 Alan Jones Construction Ltd., North Saanich - - - - - - - - - - - -250 656-2164

ALL ISLAND RENOVATIONS SEE OUR AD ON THIS PAGE www.allisland.ca ----------------------------250 882-5032 Appleford Building Company, Victoria - - - - - - - - - - - - - - - - -250 370-0115 Aral Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 384-1425 Arbor Renovations, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 882-8080 Argo Contracting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 741-0607 Award Builders Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 361-5359 Ben Labbe Construction Ltd., Comox - - - - - - - - - - - - - - - - - -250 339-7323 BFS Construction, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 888-3323

BLACK TREE DEVELOPMENTS LTD.

250-882-5032 www.allisland.ca renovate@allisland.ca

• Complete Interior & Exterior Renovations

www.blacktreedevelopments.com - - - - Victoria 250 893-3637 THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

CONTRACTORS-GENERAL - DECKS

PALLADIAN DEVELOPMENTS SEE OUR AD ON THIS PAGE

Contractors - Renovations & Alterations

Counter Tops COLONIAL COUNTERTOPS LTD. www.colonialcountertops.com

www.palladian.ca ---------------------------250 760-0058 Peter Schultze Construction Ltd., Victoria - - - - - - - - - - - - - -250 472-0344 Piluso Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 386-0620 Red Dot Renovation and Design, Victoria - - - - - - - - - - - - - -250 896-4561 Restacon Services, Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 754-6311 RHI Contracting Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - - - -250 656-8688

ROAD’S END CONTRACTING LTD.

www.roadsend.ca- - - - - - - - - - - - - - - - - - - - - - 250 883-5763

Rob Ron Developments Ltd., Victoria- - - - - - - - - - - - - - - - - -250 544-0120 Sander Handyman Service, Victoria - - - - - - - - - - - - - - - - - -250 727-1864 Stellar Developments Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 474-4650 Steve Copp Construction Ltd., Victoria- - - - - - - - - - - - - - - - -250 920-9004 TBS Construction Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - -250 618-7112 The Travelling Toolbox, Victoria - - - - - - - - - - - - - - - - - - - - -250 661-5175 TLC Contracting Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 592-1782 Victoria Park Contracting Inc., Courtenay - - - - - - - - - - - - - - -250 871-8725 Westmark Construction Ltd, Nanaimo - - - - - - - - - - - - - - - - -250 729-7540

Quality Service

MALTA RENOVATIONS

We Care

#1 - 2989 Kilpatrick Ave, Court - - - - - - - 250 334-2126 #2 - 4115 Mostar Rd, Nan - - - - - - - - - - 250 758-5132 646 Alpha St, Vic - - - - - - - - - - - - - - - - 250 383-1926

FLOFORM COUNTERTOPS Granite • Quartz • Solid Surface www.floform.com

• Additions, Suites, Rooms & More • Baseboards, Doors, Windows, Painting • Rooﬁng, Sundecks, Siding • Flooring Install, Carpet, Laminate, Hardwood • Floor Blown Insulation Silencer • Blown Insulation, Attics, Walls • Interior & Exterior • Drywall

731 Summit Ave., Vic- - - - - - - - - - - - - - 250 472-1200 Paterson Countertops Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-4228 Stone Trends Marble & Granite Ltd., Sidney - - - - - - - - - - - -250 655-6260

Couriers Hillside Business Services, Victoria- - - - - - - - - - - - - - - - - - -250 370-0446

RESIDENTIAL & COMMERCIAL

Crafts-Galleries & Dealers Tivoli Gallery, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-1455

Call a BBB Accredited Business first!

www.maltaservicesltd.ca Victoria 250-388-0278

Crafts-Original Local Art TIVOLI GALLERY

2475 Beacon Avenue- - - - - - - - - - - - - - - - - - - - 250 656-1455

Serving Vancouver Island & Surrounding Islands

Crane Service L B Crane Rentals, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 388-6864

CAPITAL CITY CONSTRUCTION SEE OUR AD ON THIS PAGE www.capitalcityconstruction.ca ----------250 744-3842 Hire - A - Husband, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 544-4829

HOUSE SMART HOME IMPROVEMENTS SEE OUR AD ON PAGE 5 www.housesmarthomeimprovements.com - - Toll Free 1 866 560-2137

Credit & Debt Counseling 4 Pillars Consulting Victoria, Victoria- - - - - - - - - - - - - - - - - -250 882-5556 4 Pillars Debt Consulting, Campbell River - - - - - - - - - - - - - -250 914-3287 My Canadian Credit Inc., Victoria - - - - - - - - - - - - - - - - - - - -877 943-2777

Credit Unions Island Savings Credit Union, Duncan- - - - - - - - - - - - - - - - - -250 748-4728

Cruises

Island Builders Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 475-3569 M.J. Barry Construction Company, Victoria - - - - - - - - - - - - -250 216-1361

Malta Services, Victoria- - - - - - - - - - - - - - - - - - - 250 388-0278 (See our ad on this page) Mark Henry Contracting, Victoria - - - - - - - - - - - - - - - - - - - -250 813-3076

NOVA RENOVATIONS LTD. SEE OUR AD ON INSIDE BACK COVER www.novarenos.com -----------------------250 656-0373

RENO MEN

02/*%#4 -!.!'%-%.4 (/-% #/.3425#4)/. #)6), %8#!6!4)/.

www.reno-men.ca - - - - - - - - - - - - - - - Victoria 250 885-9487

NXS Innovations Inc., Sooke- - - - - - - - - - - - - - - - - - - - - - - -250 580-4811 Shanberg Construction, Victoria - - - - - - - - - - - - - - - - - - - - -250 889-5773 Westfield Carpentry Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 857-0836 X 2 Lewis Modern Home Renovations, Nanaimo - - - - - - - - -250 323-3029

Controls, Control Sys & Regulators SIMPSON CONTROLS

Energy Management Consultants - - - - - - - - - - 250 383-9490 www.simpsoncontrols.com

Copiers & Copier Supplies

T: 250.760.0058 F: 250.756.0145 www.palladian.ca

Island Business Solutions Ltd., Victoria - - - - - - - - - - - - - - - -250 405-2770 Island Office Equipment Ltd., Victoria - - - - - - - - - - - - - - - - -250 384-7148 Unity Business Systems, Victoria - - - - - - - - - - - - - - - - - - - -250 384-7243

Copy & Duplicating Service Island Blue Print Co. Ltd., Victoria- - - - - - - - - - - - - - - - - - - -250 385-9786

Be wary of high pressure sales tactics

For ALL your Vacation Needs Sidney

Victoria

250-656-5441

250-381-7447

1-2353 Bevan Ave.

170-911 Yates St.

www.cruiseshipcenters.com/sidney

www.victoria.cruiseshipcenters.ca

*Mention this ad when booking for a special bonus!* Expedia Cruiseship Centers - Victoria - - - - - - - - - 250 381-7447 (See our ad on this page) Expedia CruiseShipCenters - Sidney - - - - - - - - - - 250 656-5441 (See our ad on this page)

Dairy Products-Wholesale Island Farms, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 360-5200

Dancing Supplies Toes ‘N’ Taps Dance Shoppe Ltd., Victoria- - - - - - - - - - - - - -250 480-0017

Debt Negotiation Companies K & G Debt and Credit Professionals, Courtenay - - - - - - - - -250 871-6000

Deck Builder Deckadence Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - 250 386-0400r

Decks

Superior Island Quality Products & Expert Workmanship at a Fair Price! 5 Year Warranty on Labourr & 10-15 Year Vinyl Warranty

Residential & Commercial

Call Cal Kirker at 250-818-8488 Superior Island Vinyl Deck and Rail, Victoria - - - - 250 818-8488 (See our ad on this page)

BBB Setting the Standards for Ethics & Integrity

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

DECKS – DUCT CLEANING VICTORIA DECK LTD. Duradek Waterproof Sundecks Quality Products & Installations Since 1976 www.victoriadeck.com ----------------250 478-0641

Dry Wall Contractors

Duct Cleaning

250DRYWALL.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 217-8749 Capital City Drywall & Painting, Victoria - - - - - - - - - - - - - - -250 478-2599

MALTA DRYWALL

RESIDENTIAL & COMMERCIAL - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Delivery Service Albatross Delivery Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 880-0520

Phil’s Professional Drywall, Sooke - - - - - - - - - - - - - - - - - - -250 361-8107

Dry Wall Taping & Texturing

Dental Laboratories Brentwood Dental Hygiene Clinic, Brentwood Bay - - - - - - - -778 351-3211

Gypsum G Squared, Victoria- - - - - - - - - - - - - - - - - - - - - - - -778 433-8823

TURNER DENTAL LABORATORY LTD.

3278 Oak Street, Victoria - - - - - - - - - - - - - - - - 250 475-2525 www.turnerdentallab.com - - - - - - - - Toll Free 1-800-661-6115

Dentists DR. PATRICK J. S. FINNIGAN INC. Family Dental Care and Emergency Treatment Specializing in Cosmetic and Aesthetic Dentistry www.patrickﬁnnigandentist.com

• Chimney Flues

• Furnaces & Air Ducts

DID YOU KNOW?

• HRVs (heat recovery ventilation)

• Dryer Vents

BBB helps millions of people each year across North America.

Your Residential House-Call Specialists

250-479-0090 www.aeroservices.ca

2710 Shelbourne St., Victoria - - - - - - - - - - - - 250 595-3444 Dr. Stephen M. Fowler Inc., Duncan - - - - - - - - - - - - - - - - - -250 746-8700

MAYFAIR DENTAL CENTRE LTD Family & Cosmetic Dentistry New Patients Welcome www.mayfairdental.ca 186-3147 Douglas St, Vic - - - - - - - - - - 250 384-1154

QUALITY PLUMBING LTD.

VICTORIA DRAINS 3138 Alder Street, Victoria

250-818-1609

3138 Alder Street, Victoria

250-721-0012

Doors CBS Prehung Doors Ltd., Campbell River - - - - - - - - - - - - - - -250 287-9788

DAVE’S DOORS & MORE INC. Specializing in wood and overhead doors 969 Fairdowne Road., Parksville ---------250 954-3817 Victoria 250 385-9570 - - - - - - - - - - (See our ad on page 31) www.sbwindowsanddoors.com - - - - - Duncan 250 746-9570

www.victoriadrains.com

SB WINDOWS & DOORS

• Camera Pipe Inspections • Power Rooter Drain Cleaning • Perimeter Drain Replacement • Electronic Pipe Locating • Trenchless Pipe Replacement

Peninsula Denture Clinic Ltd., Victoria- - - - - - - - - - - - - - - - -250 658-1417 Royal Jubilee Denture Clinic, Victoria - - - - - - - - - - - - - - - - -250 592-8338 Saanich Walk - In Denture Clinic, Victoria - - - - - - - - - - - - - -250 595-1665

• Repairs & Service Work • Hot Water Tanks • Water Filters • Unplugging Toilets, Sinks, etc. • FREE Estimates • Renovations • No Job Too Small

I OR

Denturist

N OU

www.qualityplumbing-heating.ca

Drainage Contractors Brighton Drain Services Ltd., Sidney - - - - - - - - - - - - - - - - - -250 598-2023

NORTHERN TROPICDRAINAGE FOUR SEASONS SUNROOMS DRAINSCOPE-THE SOLUTION COMPANY SEE ____ SEE OUR OUR AD AD ON ON PAGE THIS PAGE

www.northerntropic.ca www.drainscope.net -- -- -- -- -- -- -- -- ----------- 250 250 474-4829 590-1535

London Rooter Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-7962

MALTA DRAIN TILES – REPAIR AND REPLACE

RESIDENTIAL & COMMERCIAL - - - - - - - - - - - 250- 388-0278 www.maltaservicesltd.ca

Raintek Drainage & Waterproofing, Victoria - - - - - - - - - - - -250 896-3478

ROYAL ROOTER PLUMBING & DRAIN CLEANING

www.royalrooterplumbing.ca - - - - - - - Victoria 250 480-4806

VICTORIA DRAIN SERVICES SEE OUR AD ON THIS PAGE www.victoriadrains.com - - - - - - - - - - 250 818-1609

Draperies & Curtains-Retail/Custom PACIFIC BLINDS & DRAPES

738 Caledonia Ave, Vic - - - - - - - - - - - - - - - - - - 250 383-8515 www.pacblinds.ca - - - - - - - - - - - - - (See our ad on page 13)

RUFFELL & BROWN WINDOW FASHIONS

1-2745 Bridge St, Vic- - - - - - - - - - - - - - - - - - - - 250 384-1230 www.ruffell-brown.com - - - - - - - - - (See our ad on page 13)

Drilling & Boring Contractors HDD Broker Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 474-6022

Driveway Installation, Paving & Repair Arrowhead Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 883-7326

Driving Instruction 1ST CLASS DRIVING SCHOOL LTD.

Commercial Driver Training – ICBC Licensed www.instructordarryl.com - - - - - - - - Courtenay 250 897-9875

Perimeter Drain Cleaning, Repairs & Installs Complete Drainage Systems & Solutions Camera Inspections & Assessments Foundation Repairs & Waterproofing Trenchless Sewer & Waterline Replacements DrainScope takes great pride in providing each client with the highest level of customer satisfaction possible.

COWICHAN SCHOOL OF MOTORING INC.

#8 – 6961 Trans Canada Hwy, Duncan - - - - - - - 250 748-1241 #5 – 2330 McCullough Road, Nanaimo - - - - - - - 250 756-2575 www.csm1977.com

Wallace Driving School Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-7483

www.drainscope.net

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

DUCT CLEANING – FENCE SALES

AIR DUCT AND HVAC CLEANING

250-380-7090 phillipspowervac@shaw.ca

www.phillipspowervacuum.ca

Aero Furnace Duct & Chimney Cleaning Ltd, Victoria - - 250 479-0090 (See our ad on page 17) Chinook Power-Vac Ltd., Duncan- - - - - - - - - - - - - - - - - - - - -250 715-1899 Oliver’s Power Vacuum & Chimney Sweep, Courtenay - - - - -250 338-8524

Phillips Power Vacuum Service Ltd., Victoria - - - - 250 380-7090 (See our ad on this page)

Electric Companies

Calgar Electrical Installations Inc., Victoria - - - - - - - - - - - - -250 658-2983 Canem Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 475-1955 Coast Powerline (2005) Ltd., Victoria- - - - - - - - - - - - - - - - - -250 474-6039 Dave McDonald Electric Ltd., Victoria - - - - - - - - - - - - - - - - -250 474-3234 E. H. Emery Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 383-6961 Fairfield Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 885-1227 Gorge Electrical Services (2003) Ltd., Victoria - - - - - - - - - - -250 658-0960 Homestar Electric, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 882-3532

HOULE ELECTRIC LTD.

300A - 2261 Keating Road, Saanichton - - - - - - - 250 544-0099 2377 Cienar Drive, Nanaimo - - - - - - - - - - - - - - 250 758-3011 www.houle.ca - - - - - - - - - - - - - - - - (See our ad on page 17) Lenius & Osborn Electric 1991 Ltd., Saanichton - - 250 475-6051 www.leniusandosborn.com - - - - - - - - (See our ad on this page)

Malcolm’s Electrical Contracting Ltd., Sidney- - - - - - - - - - - -250 656-2212 Mega Power Installations Ltd., Victoria - - - - - - - - - - - - - - - -250 475-2100

MR. ELECTRIC OF VICTORIA

www.victoria.mrelectric.com - - - - - - - - Victoria 250 294-9423

P R Bridge Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 475-3766 Professional Electric, Duncan - - - - - - - - - - - - - - - - - - - - - - -250 732-7584 Shields Electric Ltd., Saanichton- - - - - - - - - - - - - - - - - - - - -250 893-5113 Willett Osborn Electric Ltd., Victoria - - - - - - - - - - - - - - - - - -250 598-1734

Environmental & Ecological Services Eartheasy.com, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - -888 451-6752

Escrow Service Carevest Capital Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 383-6761

Estate Liquidators Smart Move Relocation Services, Qualicum Beach- - - - - - - -250 240-2816

Event Planners Decorate Victoria with Huff n Puff, Victoria - - - - - - - - - - - - -250 382-4833

Event Planners - Corporate Insite Display, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 595-3404

Excavating Contractors

ĊėėĞ ƭ ĆđĊ

CONTRACTING LTD

• ExcavaƟng • Trucking • LandĮll OperaƟons • SSite Servicing • SSnow Removal

Electric Equipment-Service & Repair

Proway Electric Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 598-8200

Electric Contractors

Troy Electric Sales & Service Since 1973, Vic- - - - - - - - - - - -250 382-7442

Electric Equipment & Supplies-Wholesale Burwood’s Electric Motor Service Limited, Nanaimo- - - - - - -250 753-6544 Wesco Distribution Victoria, Victoria- - - - - - - - - - - - - - - - - -250 382-7265

Electric Scooters Serving all communi es in the South Vancouver Island region since 1944

Home. Business. Commercial. Industrial. Responsive. Reliable. Professional | Bonded, Insured & Licensed

Victoria

Active Bobcat & Trucking Ltd., Victoria - - - - - - - - - - - - - - - -250 598-3222 Atlas Excavating Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 590-1810

TROY ELECTRO-MECHANICAL SALES & SERVICE SINCE 1973

Berry and Vale - - - - - - - - - - - - - - - - - - - - - - - - - 250 286-3505 (See our ad on this page)

Employment Agencies Express Employment Professionals, Nanaimo - - - - - - - - - - -250 751-2734 WCG International Consultants Ltd, Victoria - - - - - - - - - - - -250 389-0699

Employment Contractors-Temporary Help Rhino Labour Temp Services, Victoria - - - - - - - - - - - - - - - - -250 381-0202 Trades Labour Corporation Victoria, Victoria - - - - - - - - - - - -250 386-0024

Energy Management & Conservation Const

• Knob & Tube Removal Specialists • Lighting Control • Home Automation • Electric Heating Committed Total • Service Calls Quality Service

250-475-6051

City Green Solutions, Victoria- - - - - - - - - - - - - - - - - - - - - - -250 381-9995 Shore Energy Solutions Ltd., Nanaimo - - - - - - - - - - - - - - - -877 754-0698

Energy Service Companies FortisBC Energy (Vancouver Island) Inc., Victoria - - - - - - - - -250 380-5764

Engineers-Professional SPAR Consultants, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 477-7777

Engines-Diesel Independent Diesel Sales Ltd., Lantzville- - - - - - - - - - - - - - -250 390-4444

Engines-Rebuild & Exchange

www.leniusandosborn.com

Cord’s Alpine Engine Specialists & Machine Shop Ltd., Victoria - -250 388-4334

Amped Electrical Contracting, Victoria - - - - - - - - - - - - - - - -250 884-3875

Coast Industrial Parts Ltd, Victoria - - - - - - - - - - - - - - - - - - -250 475-3202

Engines-Supplies, Equipment & Parts BREWIS ELECTRIC COMPANY LTD. Commercial • Residential • Industrial www.brewiselectric.com 638 Hillside Ave, Vic - - - - - - - - - - - - - - 250-383-5157

250.286.3505 • berryandvale@shaw.ca

Electro-Mechanical Sales & Service 1-3131 Delta Street, Victoria - - - - - - - - - - - - - - 250 382-7442 www.troyelectric.com

Nanaimo

250.544.0099 250.758.3011

CR Electric Wheels Ltd., Campbell River - - - - - - - - - - - - - - -250 287-2909

Entertainers Robert Mesmer, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 812-3396

Look for the Signs of a BBB Accredited Business

Dave Bedard & Sons Contracting Ltd., Nanoose Bay - - - - - -250 248-1416 Don Mann Excavating Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 479-8283 Five Star Aggregate & Excavating Ltd., Campbell River- - - - -250 923-7553 Island View Construction Ltd., Victoria - - - - - - - - - - - - - - - -250 391-9649 Michell Excavating Ltd., Saanichton - - - - - - - - - - - - - - - - - -250 652-1640 R T Excavating Ltd., Parksville - - - - - - - - - - - - - - - - - - - - - -250 248-9565 Taylor Excavating, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 883-1645

UPGRADE EXCAVATING (A DIVISION OF ACORN & BRANCH)

Quality Workmanship & Service - Guaranteed! www.upgradeexcavating.ca - - - - - - - - Victoria 250 590-3565

Wilson Bobcat Ltd., Sooke - - - - - - - - - - - - - - - - - - - - - - - - -250 642-3822

Executive Search Consultants THE EXECUTIVE NETWORK INC.

203-612 View Street, Victoria - - - - - - - - - - - 250 389-2848 www.executivenetwork.ca

Exercise Equipment Aloyd Fitness Equipment Ltd., Victoria- - - - - - - - - - - - - - - - -250 480-0222

Fabric Shops GALA FABRICS LTD.

104 – 1483 Douglas St, Victoria - - - - - - - - - - - - 250 389-1312 www.galafabrics.ca

Island Cloth Castle Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 478-2112

Farm Equipment ISLAND TRACTOR & SUPPLY LTD.

2928 Sprott Rd,Duncan - - - - - - - - - - - - - - - - - - 250 746-1755 3663 South Island Hwy, Courtenay - - - - - - - - - - 250 334-0801 www.islandtractors.com

INTEGRITY SALES & DISTRIBUTORS

We specialize in TRENCHLESS PIPE REPLACEMENT PLUMBING & DRAIN CLEANING

250-480-4806

3460 Cedar Hill Road, Victoria COMPLETE SEWER & DRAIN CLEANING SERVICE

Free Estimates Locally Owned & Operated WCB • Licensed • Insured

BBB Torch Award 2010 Nominee

www.royalrooterplumbing.ca

Less Digging = Less Mess Residential & Commercial • Video Camera Pipe InspecƟon • Electronic Pipe LocaƟng • Cleaning, Repairing & Replacing of all Systems (Sewers, Storm Drains and Water Mains) • Drain Cleaning & High Pressure Flushing

2180 Keating Cross Road, Saanichton- - - - - - - 250 544-2072 www.shopvictoria.ca/integritysales

Fence-Sales, Service & Contractors DOUBLE D FENCING LTD.

Serving Victoria and South Island - - - - - - - - - 250 883-1391 www.doubledfencing.ca

FENCELINE PRODUCTS LTD. Chain Link Fence-Galvanized Pipe, Gates & Supplies Custom Chain Link Gates • Chain Link Dog Kennels Deer Wire & Netting • Farm & Residential Wire • T-Posts Treated Round Fence Posts & Rails • Gallagher Electric Fence Supplies Gate Hardware for Chainlink & Wood Gates Most Rolls of Wire Sold by the Roll or by the Foot www.fencelineproducts.ca 929 Church Road, Parksville ------------- 250 248-3122 Good Neighbours Fencing, Sooke - - - - - - - - - - - - - - - - - - - -250 589-2613 Nordic Industries Ltd., Saanichton - - - - - - - - - - - - - - - - - - -250 652-0022 Simply Fencing, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 886-1596

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

FENCE SALES – FURNITURE RETAIL Tower Fence Products Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 478-9733 Urban Cedarworks Limited, Victoria - - - - - - - - - - - - - - - - - -250 380-7022

Floor Coverings & Installation

Funeral Homes

Financial Planning Consultants

BOYD’S FUNERAL SERVICES LTD.

Fischer Financial Services, Victoria - - - - - - - - - - - - - - - - - - -250 475-3447 Investment Planning Counsel - Royal Oak, Victoria - - - - - - - -250 744-3575

ZLC FINANCIAL GROUP LTD.

3711 Grange Rd., Vic www.zlc.net - - - 250 727-3445

Financial Services Coast Capital Savings, Surrey- - - - - - - - - - - - - - - - - - - - - - -888 517-7000 First Island Financial Services Ltd., Victoria - - - - - - - - - - - - -250 388-5441

FISGARD CAPITAL CORPORATION

3378 Douglas St., Victoria - - - - - - - - - - - - - - - - 250 382-9255 www.fisgard.com

GICdirect.com Financial Services Ltd., Victoria - - - - - - - - - - -250 592-7707 Meritage Financial Group, Victoria - - - - - - - - - - - - - - - - - - -800 487-4028 National Money Mart Company, Victoria- - - - - - - - - - - - - - -250 595-5211 The Wright Brothers Financial Services Inc., Victoria - - - - - -250 382-2366

Financing Company Capital Inc., Victoria - - - - - - - - - - - - - - - - - - - - - -250 595-2346

Fire & Water Damage Restoration Acclaim Restorations, Nanaimo - - - - - - - - - - - - - - - - - - - - -250 751-1752 Belfor Restoration Services, Nanaimo - - - - - - - - - - - - - - - - -250 756-9333 On Side Restoration Services, Victoria - - - - - - - - - - - - - - - -250 479-7075 Propacific Restorations Ltd., Nanaimo- - - - - - - - - - - - - - - - -250 756-9966 R S Restoration Services Ltd., Victoria - - - - - - - - - - - - - - - -250 383-0030 Rainbow International Restoration & Cleaning, Nanaimo - - -250 323-3123 Rocky Cross Construction Ltd., Victoria - - - - - - - - - - - - - - - -250 391-4008 ServiceMaster of Victoria Disaster & Restoration Services, Victoria - - 250 652-8828 Smartway Restoration Ltd., Victoria - - - - - - - - - - - - - - - - - -250 380-6393 The Whole Show Restorations Inc., Parksville - - - - - - - - - - -877 248-0444

Fire Alarm Systems

Quality Service

6-1040 9TH Ave, Campbell River - - - - - - - - - - 250-287-2240 www.campbellriverfunerals.com

MALTA FLOORING

We Care

• Carpets, Lino, Hardwood Laminate Floor, Cork Floors • Repair Squeaky Floors • Installation & Repairs • Floor Blown Insulation Silencer • Vinyl Decking • Floor Levelling

Funeral Related Services INDEPENDENT FUNERAL PLANNER www.funeral-planner.ca / www.purpleshield.ca - - - - 250 388-4274

First Memorial Funeral Services - Crematory, Saanich - - - - -250 658-5244 Mission Hill Crematorium, Courtenay - - - - - - - - - - - - - - - - -250 334-4436

RESIDENTIAL & COMMERCIAL

www.maltaservicesltd.ca Victoria 250-896-1740 Toll Free 1-855-558-0278

Fire Extinguishers Crest Fire Extinguishers Ltd., Victoria - - - - - - - - - - - - - - - - -250 386-7222

Fire Protection Equipment & Supplies Western Canada Fire Protection Ltd., Victoria - - - - - - - - - - -250 727-3382

First Memorial Funeral Services, Saanich - - - - - - - - - - - - - -250 658-5244 First Memorial Funeral Services, Victoria- - - - - - - - - - - - - - -250 384-5512 First Memorial Funeral Services, Duncan- - - - - - - - - - - - - - -250 748-2134 First Memorial Funeral Services, Nanaimo - - - - - - - - - - - - -250 754-8333 First Memorial Garden of Memories, Saanich - - - - - - - - - - -250 658-5244 Piercy’s Mt. Washington Funeral Home, Courtenay- - - - - - - -250 334-4464 Sutton’s Campbell River Funeral Home, Campbell River - - - -250 287-4812

DR. ROBIN RICHARDSON, CPCA, CPC, PHD

Furnace Cleaning ®

MURPHY WALL-BEDS AERO FURNACE DUCT & CHIMNEY CLEANING LTD. NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR ADS ON PAGES 11, 14 & 17 www.murphybeds-victoria.com - -- ---------250 744-2195 www.qualityplumbing-heating.ca 250 479-0090 721-0012 www.northerntropic.ca - - - - - -Victoria www.aeroservices.ca 474-4829

Serving Vancouver Island & Surrounding Islands Malta Services, Victoria- - - - - - - - - - - - - - - - - - - 250 388-0278 (See our ad on this page)

MASTERCRAFT FLOORING LTD.

2727 James St, Duncan- - - - - - - - - - - - - - - - - 250 748-9977 www.mastercraftflooring.ca

United Carpet, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-4851

4 Seasons Fire Prevention Services Ltd., Victoria - - - - - - - - -250 381-6617 Caledonia Fire Protection Ltd., Nanaimo - - - - - - - - - - - - - - -250 754-1995 Fire Safe Fire Extinguishers, Victoria - - - - - - - - - - - - - - - - - -250 380-7018 Western Canada Fire Protection Ltd., Nanaimo - - - - - - - - - -250 758-3553

Floor Laying, Refinishing & Resurfacing Image Hardwood Floors, Victoria - - - - - - - - - - - - - - - - - - - -250 704-8551 Lantzville Artisan Wood Floors, Lantzville - - - - - - - - - - - - - -250 390-4985 Marson Hardwood Floors Ltd., Victoria - - - - - - - - - - - - - - - -250 598-2275

Furnace Installation & Repairs GASLIGHT HEAT SERVICES

www.gaslightheat.ca - - - - - - - - - - - - Victoria 250 380-0407 (See our ad on this page)

MURPHY WALL-BEDS WEST BAY MECHANICAL NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ PAGE SEE OUR AD ONTHIS PAGE 6 www.murphybeds-victoria.com - -- ---------250 250 744-2195 www.qualityplumbing-heating.ca 250478-8532 721-0012 www.westbaymechanical.com www.northerntropic.ca - - - - - - --------474-4829

Furnace Sales

Floor Waxing, Polishing & Cleaning MURPHY WALL-BEDS ORCA BUILDING MAINTENANCE NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR ON PAGE 2 SEE OUR ADAD ON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

FURNACE & BOILER CLEANING

www.murphybeds-victoria.com www.qualityplumbing-heating.ca -----250 250 721-0012 www.northerntropic.ca www.orcabuildingmaintenance.ca - - - - - - - -- ----Nan 250744-2195 474-4829 756-6775

250-380-7090

Fireplace Equipment-Retail #1 FLAME TECH HEATING LTD. New or Existing Wood & Gas Installations Serving Greater Victoria – Available Evenings & Weekends www.flametechheating.com -- Victoria 778 977-3473

WILK STOVE LTD.

www.wilkstove.com - - - - - - - - - - - - - Victoria 250 382-5421

Fireplace/Gas-Installation & Repair • Fireplaces • Heat Pumps • Furnaces • Hot Water Systems Installation and Repair Family Owned & Operated since 1994

Floors-Industrial

phillipspowervac@shaw.ca

Island Floor Centre Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 475-3323

Food Manufacturers, Wholesalers, Dist.

www.phillipspowervacuum.ca

Islands West Manufacturers Ltd., Victoria - - - - - - - - - - - - - -250 727-0744 Natural Pastures Cheese Co., Courtenay - - - - - - - - - - - - - - -250 334-4422

Food Products - Organic Sustainable Produce Urban Delivery, Victoria- - - - - - - - - - - -250 383-7969

Funeral Directors BOYD’S FUNERAL SERVICES LTD.

6-1040 9TH Ave, Campbell River - - - - - - - - - - 250-287-2240 www.campbellriverfunerals.com

Chapel of Memories Funeral Directors, Port Alberni - - - - - - -250 723-3633

HATLEY MEMORIAL GARDENS SEE OUR AD ON PAGE 7 www.arbormemorial.com ------ Victoria 250 478-1754

gaslight@paciƤccoast.net 250-380-0407 • www.gaslightheat.ca

McCall Bros. Funeral Directors Ltd., Victoria - - - - - - - - - - - -250 385-4465 Sequoia Gardens Memorial Funeral & Cremation Services Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 658-6202

Phillips Power Vacuum Service Ltd., Victoria - - - - 250 380-7090 (See our ad on this page)

Furniture-Retail ASHLEY FURNITURE HOMESTORE

977 Langford Parkway, Victoria - - - - - - - - - - - - 250 391-0033 www.ashleyfurniturehomestore.com

Coombs Junction Furniture, Coombs - - - - - - - - - - - - - - - - - -250 752-4205 Gabriel Ross Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 384-2554

JOHN’S BEDROOM BARN

101-841 Cliffe Ave, Courtenay - - - - - - - - - - - - 250 897-1666 www.johnsbedrooms.com

Be wary of high pressure sales tactics

COMPLETE SATISFACTION GUARANTEED OR YOU DON'T PAY!

C B The Gas Guy, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 588-8879

Gaslight Heat Services - - - - - - - - - - - - Victoria 250 380-0407 www.gaslightheat.ca- - - - - - - - - - - - - (See our ad on this page)

Fitness Centres Snap Fitness, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 748-0001 Studio 4 Athletics Inc., Victoria- - - - - - - - - - - - - - - - - - - - - -250 382-3687

T-ZONE VIBRATION VICTORIA

105-2355 Millstream Road, Victoria - - - - - - - - - 250 590-5416 www.t-zonevibration.com/victoria

VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-9299 VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-3334 VI Fitness, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 595-3354 VI Fitness, Campbell River - - - - - - - - - - - - - - - - - - - - - - - - -250 286-1019 VI Fitness, Courtenay- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 338-9247 VI Fitness, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 756-2985 VI Fitness Centres, Saanichton - - - - - - - - - - - - - - - - - - - - - -250 652-5444

Call a BBB Accredited Business first!

Free Estimates 22 Years Experience

We Do It All COMPLETE STAINLESS STEEL RESTORATION • COMMERCIAL CEILING CLEANING AWNING CLEANING • FLOOR MAINTENANCE • STRIPPING AND WAXING JANITORIAL SERVICES • POST CONSTRUCTION CLEAN-UPS BONDED & INSURED

Marcel Campeau (owner) Cel: 250-756-6775 • Email: orcabm@shaw.ca 240 Summit Drive, Nanaimo BC • www.orcabuildingmaintenance.ca

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

FURNITURE RETAIL – HEAT PUMPS

JOHN’S BEDROOM BARN

1707 Bowen Rd, Nanaimo - - - - - - - - - - - - - - - 250 741-1777 www.johnsbedrooms.com

LA-Z-Boy Furniture Galleries, Victoria - - - - - - - - - - - - - - - - -250 382-5269 Luxe Home Interiors, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 386-7632 Merit Home Furniture, Campbell River - - - - - - - - - - - - - - - -250 286-0868 Sager’s Fine Furniture Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 386-3841 Uncle Albert’s Home Furnishings Ltd., Duncan - - - - - - - - - - -250 748-1732

Garage Doors & Openers Depend-a-Dor Repairs and Installation Ltd., Victoria- - - - - - -250 383-4225 High Standards Overhead Door Ltd., Lantzville- - - - - - - - - - -250 228-3667 Island Overhead Door (1979) Ltd., Nanaimo - - - - - - - - - - - - -250 758-3032 Tedford Overhead Doors & Gates Ltd., Victoria - - - - - - - - - -250 727-6811

Garden & Lawn Equipment & Supplies

Golf Courses-Private

Hearing Aids & Assistive Devices

Westin Bear Mountain Golf Resort & Spa, Victoria - - - - - - -250 391-7160

Golf Courses-Public GLEN MEADOWS GOLF & COUNTRY CLUB

1050 McTavish Road, Sidney - - - - - - - - - - - - - - 250 656-3136 www.glenmeadows.bc.ca

Government-City-Village & Township City of Nanaimo, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 754-4251

Granite CR Granite Works Inc., Campbell River - - - - - - - - - - - - - - - -250 850-0989

Grocers-Retail Fairway Market, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-4816 The Market Stores, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 381-6000

Grocery - Bulk Food Stores For Good Measure Premium Bulk Foods, Victoria - - - - - - - - -250 477-6811

Does Everyone Mumble? Maybe it’s time to get your hearing checked . . . Formerly known as Island Hearing, with 18 locations on Vancouver Island to serve your hearing healthcare needs. Call 1-800-563-4327 (HEAR) or visit connecthearing.ca for a clinic in your area.

Grocery Gas Bar / Service Station

Fertilizer • Feed • Landscape Supplies Greenhouse Supplies • Seed • Plants Professional Tools • Organic Fertilizers Pond Pumps • Sea Soil Husqvarna Equipment 2180 Keating X Road • Saanichton, BC V8M 2A6

Ph: 250-544-2072 • Fax: 250-544-2172 Integrity Sales & Distributors, Saanichton - - - - - - 250 544-2072 www.shopvictoria.ca/integritysales - - - - (See our ad on this page)

ISLAND TRACTOR & SUPPLY LTD.

2928 Sprott Rd,Duncan - - - - - - - - - - - - - - - - - - 250 746-1755 3663 South Island Hwy, Courtenay - - - - - - - - - - 250 334-0801 www.islandtractors.com

Garden & Lawn Pond Dealers & Supplies Shibusa Pond & Landscape Services Ltd., Victoria - - - - - - - -250 480-7871

Garden & Lawn Sprinkler Systems Garden City Sprinklers Ltd., Victoria - - - - - - - - - - - - - - - - - -250 388-9864

Village Garage (1990), Qualicum Beach - - - - - - - - - - - - - - - -250 752-9542

Gutters & Downspouts BlueLine Gutters, Shawnigan Lake - - - - - - - - - - - - - - - - - - -250 893-8481 Irwin Industries 1988 Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-5154 LeafGuard Pacific, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -604 515-0004 VGI Gutters Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 727-3042

Gutter Cleaning & Roof Moss Removal MALTA GUTTER CLEANING & ROOF MOSS REMOVAL RESIDENTIAL & COMMERCIAL - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Handyman Services CEDARHILL HANDYMAN.COM Specializing in Helping Home Owners cedarhill-handyman@telus.net www.cedarhillhandyman.com - - - - - - - 250 477-7676

MALTA HANDYMAN

RESIDENTIAL & COMMERCIAL - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Reno Men, Victoria

www.reno-men.ca - - - - - - - - - - - - - 250 885-9487

Hardware-Retail

HALLS EARTHSERVICE IRRIGATION

Victoria Speciality Hardware Ltd., Victoria- - - - - - - - - - - - - -250 598-2966

Victoria Garden Sprinkler Co., Saanichton - - - - - - - - - - - - - -250 652-0442

All - Pro Hardwood Installations, Victoria - - - - - - - - - - - - - -250 812-8088

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 652-0112 www.hallsearthserviceirrigation.ca

Hardwood Floor Contractors Hazardous Material Control & Removal

Gardeners A1 Scott’s Gardening & Landscaping, Victoria - - - - - - - - - - -250 883-5296

EMPIRE LANDSCAPING & GARDEN SERVICES

Certified Horticultural Technician - - - - Victoria 250 532-1155 www.empiregardening.com

ACORN & BRANCH

www.acornandbranch.ca - - - - - - - - - - Victoria 250 818-4900 (See our ad on page 23)

Gardener For Hire, Victoria- - - - - - - - - - - - - - - - - - - - - - - - -250 478-9237

Gas-Propane-Equipment & Supplies Viper Fuels Inc., Chemainus - - - - - - - - - - - - - - - - - - - - - - - -250 246-1838

General Merchandise-Retail Capital Iron, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 385-9703 The Good Planet Co., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 590-3500

Glass Coating & Tinting Sun Shade Film Systems Ltd., Sooke- - - - - - - - - - - - - - - - - -250 642-0094

Glass-Auto, Plate, Window, Etc. A & D Glass Co Limited, Victoria - - - - - - - - - - - - - - - - - - - -250 383-7141 Allied Glass & Aluminum Products Ltd., Victoria - - - - - - - - -250 388-5108 Budget Glass Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 758-3374 Candan Windows & Glass Ltd., Parksville - - - - - - - - - - - - - -250 248-6311 Excalabor Glass & Aluminum, Saanichton - - - - - - - - - - - - - -250 652-3833 First Response Glass Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 383-9300 Glass Smith & Co. Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 475-3388 North Glass & Aluminum, Victoria - - - - - - - - - - - - - - - - - - -250 415-2582 Our Glass Shop, Parksville - - - - - - - - - - - - - - - - - - - - - - - - -250 954-1234 Parker Glass Ltd., Saanichton - - - - - - - - - - - - - - - - - - - - - - -250 652-1174

Gold, Silver & Platinum Dealers LC COINS & COLLECTIBLES

We Buy & Sell Jewellery, Gold/Silver, Estates, Free Appraisals - www.lccoins.ca 303 University Heights Mall, 3980 Shelbourne St., Vic - 250 590-Gold (4653)

Victoria Bullion Exchange, Victoria - - - - - - - - - - - - - - - - - - -888 300-8809

Keeping hearing loss out of sight... and out of mind...

BCHAZMAT Management Limited, Sidney - - - - - - - - - - - - -250 656-3382

Health & Diet Food Products-Retail Shaklee Canada Inc., Burlington - - - - - - - - - - - - - - - - - - - - -800 263-9138

Health & Fitness Program Consultants Able Body Consulting Ltd., Nanaimo - - - - - - - - - - - - - - - - - -250 751-7555 Valley Health and Fitness, Cobble Hill - - - - - - - - - - - - - - - -250 743-0511

Health & Medical (General) Resonant Light Technology Inc., Courtenay - - - - - - - - - - - - -250 338-4949

Health & Wellness WOMYN’S PATH OF HEALING

1514 Stag Road, Campbell River - - - - - - - - - - 250 203-4195 www.womynspathofhealing.com

Triangle Healing Products, Victoria - - - - - - - - - - - - - - - - - - -250 370-1818 T-Zone Vibrations Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 590-5416

Health Clubs

143-2955 Phipps Rd, Langford 250-590-3277 Sooke: 778-352-3277 www.westshorehearingsolutions.ca Beltone Hearing Care Centre, Courtenay - - - - - - - - - - - - - - -250 334-4044 Beltone Hearing Care Centres, Sidney- - - - - - - - - - - - - - - - -778 426-1296

Connect Hearing, Victoria - - - - - - - - - www.connecthearing.ca (See our ad on this page) Connect Hearing Victoria, Victoria - - - - - - - - - - - - - - - - - - -250 385-3103 Connect Hearing Duncan, Duncan - - - - - - - - - - - - - - - - - - -250 748-6232 Connect Hearing Sidney, Sidney - - - - - - - - - - - - - - - - - - - -250 656-5520 Connect Hearing McKenzie, Victoria - - - - - - - - - - - - - - - - -250 477-3649 Connect Hearing Ganges, Salt Spring Island - - - - - - - - - - - -250 537-4446 Connect Hearing Port Alberni, Port Alberni - - - - - - - - - - - - -250 724-0022 Connect Hearing Royal Oak, Victoria - - - - - - - - - - - - - - - - -250 953-9979 Connect Hearing Nanaimo North, Nanaimo - - - - - - - - - - - -250 390-1113 Connect Hearing Campbell River, Campbell River - - - - - - - -250 286-1146 Connect Hearing Powell River, Powell River - - - - - - - - - - - -604 485-3028 Connect Hearing Oak Bay, Victoria - - - - - - - - - - - - - - - - - - -250 598-2334 Connect Hearing West Shore, Colwood - - - - - - - - - - - - - - -250 474-4643 Connect Hearing Ladysmith, Ladysmith - - - - - - - - - - - - - - -250 245-8140 Connect Hearing Nanaimo South, Nanaimo - - - - - - - - - - - -250 754-9233 Connect Hearing Courtenay, Courtenay - - - - - - - - - - - - - - -250 338-7978 Connect Hearing Parksville, Parksville - - - - - - - - - - - - - - - -250 248-8144 Connect Hearing Comox, Comox - - - - - - - - - - - - - - - - - - - -250 339-6040 Connect Hearing Qualicum Beach, Qualicum Beach - - - - - - -250 752-2809 Gordon Hearing Services, Comox - - - - - - - - - - - - - - - - - - - -250 941-8378

Westshore Hearing Solutions Inc., Victoria - - - - - 250 590-3277 (See our ad on this page)

Heat Pumps

s e r v i c e cel The Heat Pump Store

We supply, install & maintain the most efficient heating products in Canada!

Call 888-760-0898 Vancouver Island and Sunshine Coast

www.servicexcel.ca

Club Phoenix, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 920-0300 Steve Nash Fitness World, Victoria- - - - - - - - - - - - - - - - - - -250 475-6002

DID YOU KNOW?

ECO SMART HEATING & COOLING INC.

BBB is a not-for-proﬁt organization committed to maintaining an ethical marketplace. The BBB works with government and enforcement agencies when required, but is an independent entity.

GASLIGHT HEAT SERVICES

ecosmartheatpumps@live.ca - - - - - - - - - - - - - - 250 415-6644 www.heatpumpsvictoria.com www.gaslightheat.ca - - - - - - - - - - - - Victoria 250 380-0407 (See our ad on page 19)

Precision Refrigeration Ltd., Victoria - - - - - - - - - - - - - - - - - -250 508-5665

PRO STAR MECHANICAL TECHNOLOGIES LTD. Heating • Cooling • Boilers Upgrades for energy savings in commercial buildings www.prostar-mechanical.com ----------- 250 383-4558

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

HEAT PUMPS – IN-HOME CARE Servicexcel – The Heat Pump Store - - - - - - - - - - 250 760-0898 www.servicexcel.ca - - - - - - - - - - - - - -(See our ad on page 20)

WEST BAY MECHANICAL

www.westbaymechanical.com 250 478-8532 (See our ad on page 6)

Heating & Air Conditioning 4 Seasons Heating & Cooling, Victoria - - - - - - - - - - - - - - - -250 652-0886 Accurate Air, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-1666 AireServ of Greater Victoria, Victoria - - - - - - - - - - - - - - - - -778 747-0317 Central Island Heating & Refrigeration, Nanaimo- - - - - - - - -250 756-4828 Coastal Energy Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - - - -250 268-4328 Pro Star Mechanical Technologies Ltd. - - - - - - - - - - - - - - - -250 383-4558 WestIsle Mechanical Services 2004 Ltd., Duncan - - - - - - - -250 746-9600

Heating Contractors #1 FLAME TECH HEATING LTD.

www.flametechheating.com - - - - - - - - Victoria 778 977-3473

Accutemp Refrigeration Air Conditioning & Heating Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-2665 Acro Radiant Floor Heating Systems Inc., Victoria - - - - - - - -250 595-3409

BENNETT SHEET METAL & HEATING LTD. Heating & Air Conditioning • www.bennettsheetmetal.com 1721-14th Ave, Campbell River ----------- 250 287-3108 741 McPhee Ave, Courtenay-------------- 250 334-3621

Home Design & Planning

House Cleaning

Studio DB3, North Saanich- - - - - - - - - - - - - - - - - - - - - - - - -250 889-2584 Zebra Group, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 360-2144

Home Health Services About Time Homecare & Nursing Services Ltd., Duncan - - - -250 748-0513 Alpha Home Health Care Ltd., Victoria - - - - - - - - - - - - - - - -250 383-4423

E & S Heating, Ladysmith - - - - - - - - - - - - - - - - - - - - - - - - -250 751-0114 Gaslight Heat Services, Sidney- - - - - - - - - - - - - - - - - - - - - -250 380-0407 H.O.M.E. Jim’s Home Operations & Maintenance Expert, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 479-3954 Heatmasters, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 391-0050

HEATWAVE PLUMBING & HEATING LTD.

1950 B Oak Bay Ave.- - - - - - - - - - - - - - Victoria 250 361-9243 www.heatwave.me

We Care Home Health Services, Victoria- - - - - - - - - - - - - - -250 389-0202 Wendy’s Support Service, Victoria - - - - - - - - - - - - - - - - - - -250 216-6927

Home Improvements

Home Inspection

Fleetwood Building Inspections 2007 Ltd., Victoria- - - - - - - -250 382-6380 House Master Home Inspections, Nanaimo - - - - - - - - - - - - -250 740-0380 Pillar to Post Professional Home Inspection - Victoria- - - - - - 250 385-4000 Sherlock Home Inspection Service Ltd., Victoria- - - - - - - - - -250 384-8600

www.jvgasworks.com - - - - - - - - - - - - -Sidney 250 655-6594

Malta Services, Victoria- - - - - - - - - - - - - - - - - - - 250 388-0278 (See our ad on this page) VAC Health Identification Cards Accepted info@merrymaidsvictoria.com www.merrymaidsvictoria.com

101-1842 Oak Bay Ave. Vic- - - - - - - - - - - - 250 598-6243 Molly Maid - Victoria, Victoria - - - - - - - - - - - - - - - - - - - - - -250 744-3427 Neat and Tidy Cleaning Services, Victoria - - - - - - - - - - - - - -778 440-6327 Wives Unlimited Cleaning Service, Victoria - - - - - - - - - - - - -250 383-3220

Hotels

Hypnotists

COMOX VALLEY INN & SUITES

Lockhart Industries (Duncan) Ltd., Cobble Hill - - - - - - - - - - -250 748-1731 Matthews Heating, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 727-7246 Northstar Heating & Cooling, Nanaimo - - - - - - - - - - - - - - - -250 758-0470 Pro Star Mechanical Technologies Ltd. - - - - - - - - - - - - - - - -250 383-4558 Torry and Sons Plumbing & Heating Ltd., Courtenay - - - - - - -250 338-8865

Euro Can Building Services Ltd., Victoria - - - - - - - - - - - - - - -250 727-6533

1219 Marine Way, Nanoose Bay - - - - - - - - - - 250 468-5750

HOMEGLOW HEAT PRODUCTS JV GASWORKS

Serving Vancouver Island & Surrounding Islands

CENTRAL ISLAND HOMEPRO

Hein Mechanical Services Inc., Nanaimo- - - - - - - - - - - - - - -250 729-8815

Island Energy Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 383-0022

Victoria’s Quit Smoking Clinic, Victoria - - - - - - - - - - - - - - - -250 389-2603

Image & Graphics Printing

1190 Cliffe Ave, Courtenay - - - - - - - - - - - - - - 250 334-4476 www.comoxvalleyinn.com

FotoPrint Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-8218

Delta Victoria Ocean Pointe Resort, Victoria - - - - - - - - - - - -250 360-2999

David Aujla Personal Law Corporation, Victoria - - - - - - - - - -250 383-3542

Immigration & Naturalization Consultants

EXECUTIVE HOUSE HOTEL

777 Douglas Street, Victoria - - - - - - - - - - - - - 250 388-5111 www.executivehouse.com

MURPHY WALL-BEDS INN ON LONG LAKE FOUR SEASONS SUNROOMS NORTHERN QUALITY PLUMBING TROPIC SEE OUR ON PAGE 2 SEE OUR ADAD ON PAGE ____ THIS PAGE SEE OUR AD ON PAGE 8

In-Home Care Serenity Home Care Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 590-8098 Water Down In Home Bathing Services, Victoria - - - - - - - - -250 516-2351

www.murphybeds-victoria.com www.qualityplumbing-heating.ca 250 744-2195 721-0012 www.northerntropic.ca - - - - -Nanaimo www.innonlonglake.com - - -- ---------250 474-4829 758-1144

Holding Companies Victoria Ford Alliance Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 475-2255

Holistic Practitioners Home Builders ABSTRACT DEVELOPMENTS INC.

1976 Oak Bay Ave. Victoria - - - - - - - - - - - - - - - 250 883-5579 National Award-Winning Homebuilder www.abstractdevelopments.com

DARREL ORR CONSTRUCTION HOME BUILDING SPECIALIST Exceeding our customer’s expectations since 1991 www.darrelorrconstruction.ca / www.chbavictoria.com -- 250 812-9782 Falcon Heights Contracting Ltd., Victoria - - - - - - - - - - - - - - -250 818-6466

HEMSWORTH MASTER BUILDERS INC.

Gordon Hemsworth - - - - - - - - - - - - - - Victoria 250 883-8300 www.hemsworthconstruction.com

Kendall Builders Ltd, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 818-0611 Lida Homes Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 514-7702 M. Knight Construction Ltd., Victoria- - - - - - - - - - - - - - - - - -250 361-8550

PHEASANT HILL HOMES LTD. Building Better Homes Custom Homes • Renovations • Serving Central Island www.buildbetterhomes.ca ---------------250 618-6880 Rayn Properties Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 661-0465 Trafalgar Homes Ltd., Cowichan Bay - - - - - - - - - - - - - - - - - -250 597-7936

Start With Trust!

Call a BBB Accredited Business first!

Victoria Marriott Inner Harbour, Victoria - - - - - - - - - - - - - - -250 480-3800

Hot Tubs & Swim Spas-Sales & Service

Womyn’s Path of Healing, Campbell River - - - - - - - - - - - - - -250 203-4195

MERRY MAIDS OF VICTORIA

Best Western Emerald Isle Motor Inn, Sidney - - - - - - - - - - -250 656-4441 Best Western Northgate Inn, Nanaimo - - - - - - - - - - - - - - - -250 390-2222

www.homeglow.bc.ca - - - - - - - - - - - - - Victoria 250 382-0889

www.maltaservicesltd.ca Victoria 250-213-6022 Toll Free 1-855-558-0278

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 www.northerntropic.ca - - - - - -Duncan www.uniquehomecare.ca - -- ---------250 715-1094

Barnes & Company Home Inspection Services, Victoria - - - -250 881-1086

www.heatpumpsvictoria.com- - - - - - - - - - - - - - 250 415-6644

We Care

RESIDENTIAL & COMMERCIAL

MURPHY WALL-BEDS UNIQUE HOME HEALTH CARE NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR ON PAGE 2 SEE OUR ADAD ON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE

ECO SMART HEATING & COOLING INC.

MALTA HOUSE CLEANING

• Full House Cleaning • Laundry & Ironing • Events/Party Cleaning • Estate Organizing, Packing & Moving

www.bayshore.ca - - - - - - - - - - - - - - Victoria 250 370-2253

Classic Lifecare, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 412-0214 Home Instead Senior Care of Greater Victoria, Victoria- - - - -250 382-6565 Island Foot Care Mobility, Victoria - - - - - - - - - - - - - - - - - - -250 886-2323 Oak Bay Senior Care, Victoria- - - - - - - - - - - - - - - - - - - - - - -778 433-4784 Retire-at-home Services Victoria, Victoria - - - - - - - - - - - - - -250 370-0253 Saint Elizabeth Health Care, Victoria- - - - - - - - - - - - - - - - - -250 385-0444 Sidney Senior Care, Sidney - - - - - - - - - - - - - - - - - - - - - - - -250 589-0010 SureWork Solutions Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 361-2028

CURRENT HEATING & PLUMBING LTD.

www.currentheatingplumbing.ca - - - - - - Sooke 250 415-3977

Quality Service

BAYSHORE HOME HEALTH

Handyman Connection Ltd., Victoria - - - - - - - - - - - - - - - - - -250 384-4969 K & C Charlton Construction Inc., Lake Cowichan- - - - - - - - -250 701-1860 Modern, Powell River - - - - - - - - - - - - - - - - - - - - - - - - - - - -866 934-2599 Your Maintenance Man Renovation & Maintenance Services, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 729-9444

Capital City Metals Inc., Victoria- - - - - - - - - - - - - - - - - - - - -250 216-3338 Coastal Heating & Ventilation, Victoria - - - - - - - - - - - - - - - -250 386-8161

SKYVIEW SPAS & SOLARIUMS

1-6721 Butler Crescent (Off Keating X Road) Saan - 250 652-0888 www.hottubsvictoria.com/sale

House & Building Movers Built-Rite Structural Services Ltd., Victoria - - - - - - - - - - - - -250 480-8443

NICKEL BROS.

DID YOU KNOW? For more than 100 years, BBB has helped people make smarter buying decisions. BBB continues to evolve to meet the fast-changing needs of the marketplace.

Vancouver Island- - - - - - - - - - - - - - - - - - - - - - - 250 753-2268 www.nickelbros.com - - - - - - - - - - - Toll Free 1 866 320-2268

UNIQUE

Home Health Care Approved Nursing and Support Services

“Comprehensive, Personalised Home Care” • FLEXIBLE RATES • A DESIGNATED, CONSISTENT CARE PROVIDER • NO-UNIFORM POLICY & ADVERTISING FREE VEHICLES • REALISTIC CARE WITH FEW LIMITATIONS • 24 HOUR CLIENT/FAMILY COUNSELLING • HOURLY / OVERNIGHT / 24 HOUR AND LIVE-IN CARE

250-715-1094 121 Station Street, Duncan www.uniquehomecare.ca / email: uniquehomehealthcare@telus.net Serving Since 2000: Ladysmith, Chemainus, Crofton, Lake Cowichan,

VAC Approved Provider

Duncan, Cowichan Bay, Cobble Hill, Shawnigan Lake & Mill Bay

Proudly Caring for Over 50 of our Local Veterans THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

INSULATION CONTRACTORS – KITCHEN CABINETS

Insulation Contractors

Interior Decorators & Designers

Irrigation Systems & Equipment Aqua Irrigation Systems Inc., Saanichton - - - - - - - - - - - - - -250 652-9293 The Island Sprinkler Doctor Ltd., Victoria- - - - - - - - - - - - - - -250 888-9045

Quality Service

MALTA BLOWN INSULATION

Janitor Service We Care

• Floor Blown Insulation Silencer • Attic, Outside & Inside Walls • Removal & Disposal of Insulation • Spray-On Therman & Fireprooﬁng • Spray-On Foam Application • Insulation Batting • Drywall, Taping & Painting • New Homes • Ventilation Inspection

Quality Service

RESIDENTIAL & COMMERCIAL ®

Serving Vancouver Island & Surrounding Islands ALPINE INSULATION LTD.

202-429 Hillside Ave, Victoria - - - - - - - - - - - - - 250 384-0985 www.alpineinsulation.ca

Knights Insulation Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 483-7376

Malta Services, Victoria- - - - - - - - - - - - - - - - - - - 250 388-0278 (See our ad on this page)

victoria 250.744.3038 www.designhousevoxov.com Design House-VOXOV-- - - - - - - - - - - - - - - - - - - - 250 744-3038 www.designhousevoxov.com - - - - - - - (See our ad on this page)

www.maltaservicesltd.ca Victoria 250-388-0278 Toll Free 1-855-558-0278

Serving Vancouver Island & Surrounding Islands

Internet - Web Hosting

Customized Eco-Friendly Janitorial Services

Aon Reed Stenhouse, Victoria - - - - - - - - - - - - - - - - - - - - - -250 388-7577 Coastal Community Insurance Services (2007) Ltd., Victoria -250 386-7737 Halsey Financial Group Ltd., Victoria - - - - - - - - - - - - - - - - - -250 475-6700 Hendry Swinton McKenzie Insurance Services Inc., Victoria -250 388-5555 Megson Fitzpatrick Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 595-5212 Ocean Pacific Financial Services Ltd., Victoria - - - - - - - - - - -250 388-0932 Vancouver Island InsuranceCentres Victoria, Victoria - - - - - -250 477-7234

• Commercial Bonded, Supervised & Insured • Industrial Nanaimo Victoria • Health Facilities 250-590-5970 250-244-1925 • Retail

Insurance Agents & Brokers

B11-555 Ardersier Road, Victoria www.janitorialservicesvictoria.com

BOORMAN INVESTMENT COMPANY LTD.

2045 Cadboro Bay Road, Victoria - - - - - - - - - - - 250 595-1535 www.boorman.com

Above All Cleaning, Courtenay - - - - - - - - - - - - - - - - - - - - - -250 338-9714 Capital Janitorial Service Inc., Victoria - - - - - - - - - - - - - - - -250 595-1012 Island Maid, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - -778 433-5376

Insurance Services Cumberbirch Insurance Agency Ltd., Victoria - - - - - - - - - - - -250 388-4221 Hub International Barton Insurance Ltd., Victoria - - - - - - - - -250 385-6313 Seafirst Insurance Brokers Ltd., Saanichton- - - - - - - - - - - - -250 652-1141 Thunderbird Insurance Brokers Ltd., Victoria - - - - - - - - - - - -250 385-9795 Vancouver Island InsuranceCentres Campbell River (Dogwood), Campbell River - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 287-9184 Vancouver Island InsuranceCentres Campbell River (Willow Point), Campbell River - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 923-2288 Vancouver Island InsuranceCentres Comox, Comox - - - - - - -250 339-4847 Vancouver Island InsuranceCentres Courtenay, Courtenay- - -250 338-1401 Vancouver Island InsuranceCentres Cumberland, Cumberland -250 336-8524 Vancouver Island InsuranceCentres Gold River, Gold River - -250 283-2291 Vancouver Island InsuranceCentres Inc. (Administration), Courtenay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 338-1401 Vancouver Island InsuranceCentres Ladysmith, Ladysmith- - -250 245-8022 Vancouver Island InsuranceCentres Nanaimo, Nanaimo - - - -250 751-2966 Vancouver Island InsuranceCentres Parksville, Parksville - - -250 248-3229 Vancouver Island InsuranceCentres Port Hardy, Port Hardy - -205 949-6900 Vancouver Island InsuranceCentres Quadra Island, Quadra Island - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 285-2333 Vancouver Island InsuranceCentres Qualicum, Qualicum Beach - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 752-6961

Malta Services, Victoria- - - - - - - - - - - - - - - - - - - 250 388-0278 (See our ad on this page) Master Care Janitorial & Facility Services, Victoria - -250 590-5970 (See our ad on this page) Islandnet.com, Victoria - - - - - - - - - - - - - - - - - - - 250 383-0096 (See our ad on this page) Pretecs New Media Inc., Victoria - - - - - - - - - - - - - - - - - - - -250 999-2199

Internet Gaming Kano Applications Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 590-5266

Internet Marketing Services Mastermynde Mediaworks, Comox- - - - - - - - - - - - - - - - - - -250 339-9734 Metamend Software & Design Ltd., Victoria - - - - - - - - - - - -250 381-6382

Internet Services BuildingsGuide.com Online Inc., Victoria - - - - - - - - - - - - - - -877 546-1550 Salus Systems Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 370-9963

Internet Shopping Services ZENMED Raging Creations, Victoria - - - - - - - - - - - - - - - - -250 800-2723

Insurance-Funeral Orange Insurance, Nanoose Bay - - - - - - - - - - - - - - - - - - - - -250 468-7780

Internet Web Design Caorda Web Solutions, Victoria - - - - - - - - - - - - - - - - - - - - -250 598-6772 Falcon Software Company Inc., Victoria- - - - - - - - - - - - - - - -250 480-1311

Investigators Glacier-View Investigative Services Inc., Courtenay- - - - - - -250 897-2172

Investment Advisory Service Stephen Whipp Certified Financial Planner, Victoria - - - - - - -250 405-3550

DID YOU KNOW? Last year people across North America relied on BBB for Business Reviews, consumer tips, and Scam Alerts more than 103 million times.

Meade Design Group, Victoria - - - - - - - - - - - - - - - - - - - - - -250 881-1990 Polished Home Decor, Victoria - - - - - - - - - - - - - - - - - - - - - -250 383-5500

Insurance

Start With Trust!

We Care

• Full Ofﬁce, Warehouse, Homes, Rentals, Restaurants - Janitorial Cleaning • Events, Party Clean-Up • Full Floor Cleaning & Waxing • Power Washing • Window & Gutter Cleaning • Moving & Rubbish Removal

RESIDENTIAL & COMMERCIAL

www.maltaservicesltd.ca Victoria 250-896-0138 Toll Free 1-855-558-0278

MALTA JANITORIAL SERVICES

Investment Securities FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

Irrigation Systems-Install/Design ISLAND SMART IRRIGATION SYSTEMS

Designed to Conserve & Protect Water – Quality Workmanship Guaranteed www.isisirrigation.ca - - - - - - - - - - - - Nanaimo 250 667-4424

ORCA BUILDING MAINTENANCE

www.orcabuildingmaintenance.com - - Nanaimo 250 756-6775 (See our ad on page 19)

Quick & Clean Building Maintenance, Victoria - - - - - - - - - - -250 858-8560 Select Janitorial Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 360-0666 VForce Inc., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 361-1800

Janitors Equipment & Supplies Acme Supplies Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 383-8822

Jewellery-Original Local Art TIVOLI GALLERY

2475 Beacon Avenue- - - - - - - - - - - - - - - - - - - - 250 656-1455

Jewelers-Retail Barclay’s Fine Custom Jewellers Ltd., Victoria - - - - - - - - - - -250 592-1100 Huyen Jewellery, Duncan- - - - - - - - - - - - - - - - - - - - - - - - - -250 746-6790 K.P.K. Goldsmith Inc., Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 390-4151 Paul Mara Jewellers, Victoria - - - - - - - - - - - - - - - - - - - - - -250 475-1444 Shimmer Jewellery, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 380-1333

Jewelry Buyers CashForGoldCanada.com, Victoria- - - - - - - - - - - - - - - - - - - -250 508-3938

Job Listing & Advisory Services Canadian Sitter Inc., Nanaimo - - - - - - - - - - - - - - - - - - - - - -866 221-7918

Kennels Cozy Cats Cottage, Comox - - - - - - - - - - - - - - - - - - - - - - - - -250 339-6161

Kitchen Cabinet Refacing R&R Projectz, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 883-8205

Kitchen Cabinets & Equipment-Household Classic Kitchens & Design, Parksville - - - - - - - - - - - - - - - - -250 951-0509 Concepts Kitchen & Design, Nanaimo- - - - - - - - - - - - - - - - -250 756-4001

Call a BBB Accredited Business first!

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

KITCHEN CABINETS – MOVERS G. E. MILLER BUILDER & CONTRACTOR INC. Winner of 100 Awards for Excellence in Craftsmanship, Design & Customer Service www.gemiller.ca Vic - - - - - - - - - - - - - - 250 744-3038 Kitchen Craft Cabinetry, Victoria - - - - - - - - - - - - - - - - - - - - -250 475-1159 Swiftsure Woodworkers Ltd., Victoria - - - - - - - - - - - - - - - - -250 381-3574

THE KITCHEN TECHNICIAN

356 Bay Street, Victoria- - - - - - - - - - - - - - - - - 250 658-1313 www.thekitchentechnician.com - - - - Toll Free 1 877 517-8324

Urbana, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 383-2635 Van Isle Millwork & Kitchens Ltd., Courtenay - - - - - - - - - - -250 338-1012

Locks & Locksmiths ACME SAFE LTD. Bonded Locksmiths • Sales & Service www.acmesafe.ca 815 Fort St. Vic- - - - - - - - - - - - - - - - - - 250 383-6899 Westshore - - - - - - - - - - - - - - - - - - - - 250 478-9709

LAING’S LOCK & KEY SERVICE

The Key to Providing Peace of Mind - - - - - - - - 250 652-2923 www.laingslockandkey.com - - - - - - - - - - - - - - - - -Saanichton

North Island Lock Ltd., Port Hardy- - - - - - - - - - - - - - - - - - - -250 949-8850

PRICE’S LOCK & SAFE (2009) LTD.

Labels-Paper

www.priceslock.com - - - - - - - - 847 Fort St., Vic 250 384-5397

LMW Labelmakers West, Victoria- - - - - - - - - - - - - - - - - - - -250 382-3356

Laboratories-Medical ImmunoPrecise Antibodies Ltd., Victoria - - - - - - - - - - - - - - -250 483-0308

Landfill Contractors Berry and Vale, Victoria - - - - - - - - - - - - - - - - - - - 250 286-3505 (See our ad on page 18)

Landscape Contractors

Price’s Lock & Safe (2009) Ltd. - - - - - - - Service Department 250 384-4105 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - - -West Shore 250 391-5557 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - - - - - -Duncan 250 746-8969 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - - - - Courtenay 250 338-5244 Price’s Lock & Safe (2009) Ltd. - - - - - - - - - - - Campbell Riv. 250 286-0761 R. Gallazin & Son Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - -250 754-5671

Log Cabins, Homes & Buildings Harvest Homes Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - - -250 468-1930

Lubricating Service-Automotive Great Canadian Oil Change, Nanaimo - - - - - - - - - - - - - - - - -250 729-3666 Jiffy Lube, Courtenay- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 334-9969

Lumber-Retail Sawmill Sales Direct, Ladysmith- - - - - - - - - - - - - - - - - - - - -250 245-2499

Mortgages Alpine Credits Ltd., Vancouver Island - - - - - - - - - - - - - - - - -800 639-5626 Auxilium Mortgage Corporation, Victoria- - - - - - - - - - - - - - -250 590-6520 Cooper Pacific Mortgage Investment Corp., Victoria - - - - - - -250 475-2669 DLC - Harbour View Mortgages Corp., Victoria- - - - - 250 477-7555 ext 100

FIRST ISLAND FINANCIAL SERVICES LTD.

Suite 101-727 Fisgard Street, Victoria- - - - - - - - 250 388-5441 www.firstisland.com

Invis - Beyer Mortgage Services, Victoria - - - - - - - - - - - - - -250 592-9711 Mortgage Depot, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - -250 475-1166 Select Mortgage Corp., Victoria - - - - - - - - - - - - - - - - - - - - -250 483-1360

Motorcycles-Dealers KENCO MOTORCYCLE & SALVAGE Family Owned & Operated since 1979 www.kencomotorcycle.com 2575 Sooke River Road, Sooke ----------- 250 642-3924

STEVE DRANE HARLEY DAVIDSON

2940 Ed Nixon Terrace, Victoria - - - - - - - - - - - 250 475-1345 www.stevedraneharley.com

Mould & Mildew Removal & Remediation HOME SOULUTIONS REMEDIATION

www.homeSOULutions.ca - - - - - - - Victoria 250 888-8963

Movers

Mail Order & Catalog Shopping GARDENING AND LANDSCAPING

Inspiring outdoor living spaces Call

Design • Build • Maintain FOR A FREE 250 ESTIMATE

818-4900

www.acornandbranch.ca Acacia Landscape Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 595-0527

Acorn and Branch - - - - - - - - - - - - - - - - - - - - - - - 250 818-4900 www.acornandbranch.ca - - - - - - - - - - (See our ad on this page) AHL Island Landscapes, Ladysmith - - - - - - - - - - - - - - - - - - -250 245-9251 All Out Contracting, Mill Bay - - - - - - - - - - - - - - - - - - - - - - -250 883-7477 Capital City Garden Service, Victoria- - - - - - - - - - - - - - - - - -250 888-8930 Costa Verde Contracting, Victoria - - - - - - - - - - - - - - - - - - - -250 514-7391 Edibella Organic Landscapes Inc., Victoria - - - - - - - - - - - - - -250 382-3552

EMPIRE LANDSCAPING & GARDEN SERVICES

Certified Horticultural Technician - - - - Victoria 250 532-1155 www.empiregardening.com

Fuller Landscapes, Nanaimo- - - - - - - - - - - - - - - - - - - - - - - -250 754-8286 Golden Appeal Commercial and Residential Property Maintenance, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 858-3024 Homescape Landscaping Ltd., Victoria - - - - - - - - - - - - - - - -250 884-7500 Nulawns, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-5296 TerraWorx Landscaping Contracting, Victoria - - - - - - - - - - - -250 590-8016 Van Isle Bricklok Surfacing & Landscaping Supplies Ltd., Victoria - -250 382-5012 Victoria Landscaping Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 479-1224

Landscape Contractors-Commercial Knott’s Landscaping Inc. Commercial & Residential Maintenance & Construction, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - - -250 729-6362

Landscape Designers

Global Salt Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-5123

Manufacturers & Producers Inuktun Services Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 729-8080

Marinas Maple Bay Marina, Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 746-8482 Westport Marina, Sidney- - - - - - - - - - - - - - - - - - - - - - - - - -250 656-2832

Marine Contractors Island Marine Construction Services Ltd., Saltspring Island- -250 537-9710

Marine Sales & Service A & E Marine Ltd., Comox - - - - - - - - - - - - - - - - - - - - - - - - -250 339-4422 Jenkins Marine Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 479-2244

Marine Tops & Upholstery CLASS A INTERIORS LTD.

Campbell River - - - - - - - - - - - - - - - - - - - - - - - 250 287-2643 www.classainteriors.com - - - - - - - - (See our ad on page 30)

Marketing Consultants Black Orchid Holdings Inc., Victoria- - - - - - - - - - - - - - - - - - -250 884-3831

Martial Arts Seikido Martial Arts Federation of Canada Inc, Victoria - - - -604 531-0595

Mason Contractors King John’s Masonry Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 478-7732 Steve’s Masonry Service, Victoria - - - - - - - - - - - - - - - - - - - -250 744-1838

Massage Therapists King Bao Wellness Center, Victoria- - - - - - - - - - - - - - - - - - -250 388-0738

Clyde Snobelen Landscaping Ltd., Brentwood Bay - - - - - - - -250 652-9984 Integral Design Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 472-2985 Ladybug Garden Services & Greenhouse, Campbell River - - -250 830-7833

Lawn Maintenance Brentwood Grounds Maintenance Ltd, Brentwood Bay - - - - -250 652-4879 Jim’s Mowing, Vancouver Island- - - - - - - - - - - - - - - - - - - - -250 310-5467 Master Lawn Maintenance Ltd., Qualicum Beach- - - - - - - - -250 752-4662 MowTime Lawn Maintenance, Victoria - - - - - - - - - - - - - - - -250 858-0588 Nutri-Lawn - Parksville, Parksville- - - - - - - - - - - - - - - - - - - -250 954-1140 Nutri-Lawn - Victoria, Shawnigan Lake - - - - - - - - - - - - - - - -250 478-5002 Weed Man Lawn Care, Victoria - - - - - - - - - - - - - - - - - - - - -250 479-4332

Lawn Mowers-Sharpen & Repair Ken’s Small Engine Repair, Errington- - - - - - - - - - - - - - - - - -250 248-5785

Lighting Fixtures-Repair & Maintenance COAST LIGHTING V.I. LTD. Lighting Services-Power Smart Upgrades www.coastlighting.ca 83 Burnside Road. W. Victoria-----------250 388-6688

Mattresses

L A Limousines, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 391-9000

Always clarify vague and confusing details

· Parksville 250-248-5021 · Courtenay 250-338-9940 · Nanaimo 250-758-2427 · Port Alberni 250-723-1961 Located Mid-Island • Member of Atlas Van Lines

Toll Free:

1-888-910-1122

www.arrowsmithmoving.com 2 Burley Men Moving, Victoria - - - - - - - - - - - - - - - - - - - - - -250 686-6507

A TO B MOVING You Will Be Moved By Our Service! www.atobmoving.com 878 Viewfield Road, Victoria------------- 250 216-0276 A. Breton Relocations, North Saanich - - - - - - - - - - - - - - - - -877 425-0088 ABE Moving & Hauling, Victoria - - - - - - - - - - - - - - - - - - - - -250 418-1471 Above & Beyond Moving & Storage, Merville - - - - - - - - - - -250 337-5939

ALL CANADA MOVING

Agent for Allied Van Lines - - - - - - - - - - - - - - - - 250 753-1842 www.allcanadamoving.ca - - - - - - - - 14 Fifth Street, Nanaimo

Class A Interiors Ltd. - - - - - - - - - -Campbell River 250 287-2643 www.classainteriors.com (See our ad on page 30)

Almost 2 Easy Moving, Nanaimo - - - - - - - - - - - - - - - - - - - -250 756-1004 AMJ Campbell Van Lines, Victoria - - - - - - - - - - - - - - - - - - -250 474-2225

Foam Zone, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-3255 M&N Mattress Shop Ltd., Parksville - - - - - - - - - - - - - - - - - -250 248-7133

Arrowsmith Moving & Storage Ltd., Parksville - - - 250 248-5021 (See our ad on this page)

Medical Equipment & Supplies City Wide Scooter & Wheelchair Sales & Service, Langford 250 478-2978

Meeting Management Island Professional Event Network, IPEN, Victoria - - - www.ipenetwork.ca

Metaphysical Supplies & Service Triple Spiral Metaphysical Gifts, Victoria- - - - - - - - - - - - - - -250 380-7212

Millwork Bresco Construction Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 478-0415

Monuments Mortimer’s Monumental Works Ltd., Victoria- - - - - - - - - - - -250 383-6421 West Coast Monuments Inc., Victoria - - - - - - - - - - - - - - - - -250 478-2099

Mortgage Broker

Limousine Service

SERVICING ALL OF VANCOUVER ISLAND & LOWER MAINLAND

Trinity Mortgage (1996) Corp., Victoria - - - - - - - - - - - - - - - -250 744-3291

Be wary of high pressure sales tactics

Barry’s Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - - -250 475-0022 Bekins Moving & Storage Canada Ltd., Saanichton - - - - - - -250 544-2245 Changing Places - A Personalized Moving Service, Victoria- -250 721-4490 Courtenay Transfer Ltd., Courtenay - - - - - - - - - - - - - - - - - - -250 338-4912

DELANEY RELOCATION SERVICES

Assisted Move Services For Seniors - - - - - - - - - 250 338-3359 www.delaneyrelocation.com - - - - - - Toll Free 1 886 210-2064

Duncan Moving, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - -250 746-5103 Foster’s Moving & Storage, Victoria - - - - - - - - - - - - - - - - - -250 418-0418 Greaves Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - -250 388-7808 Hendra Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - -250 477-6514 Home Again Seniors Transition Services, Sooke- - - - - - - - - -250 984-4044 Malta Services, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-0278 Moveco Moves Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 388-4947 Nanaimo Minute Men 2006 Ltd., Nanaimo - - - - - - - - - - - - -250 758-7385

PROVINCIAL MOVING & STORAGE

Govt., Office & Residential Moving • 2011 BBB Torch Award Winner www.provincialmoving.ca/en/ - - - - - - - - - - - - - 250 588-8898

Saanich Peninsula Movers Inc., Victoria - - - - - - - - - - - - - - -250 544-2242 Sooke Moving & Storage, Sooke - - - - - - - - - - - - - - - - - - - -250 642-6577

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

MOVERS – OVERHEAD GARAGE DOORS

STOCKERS SECURITY STORAGE & WAREHOUSE LTD. Agents for Premiere Van Lines - Agents for MacCosham Inc. www.premierevanlines.com 2205 Keating X Road, Victoria ------------ 250 554-1420 Swain Moving & Storage Ltd., Victoria - - - - - - - - - - - - - - - -250 475-0123 Time Moving Inc., Shawnigan Lake- - - - - - - - - - - - - - - - - - -250 389-1844 Victoria Van & Storage Co. Ltd., Victoria - - - - - - - - - - - - - - -250 384-4118 We Haul Cheap Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 881-1910 Western Canadian Movers/The Better Choice Movers, Victoria - -250 634-5043 Williams Moving & Storage BC Ltd., Victoria- - - - - - - - - - - -250 727-3355

Moving & Storage Company

Arrowsmith Moving & Storage Ltd., Parksville - - - 250 248-5021 (See our ad on page 23)

BARRY’S MOVING & STORAGE LTD. SEE OUR AD ON THIS PAGE

MURPHY WALL-BEDS VICTORIA TANK SERVICE NORTHERN QUALITY PLUMBING TROPIC FOURLTD. SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE www.murphybeds-victoria.com www.qualityplumbing-heating.ca 250 744-2195 721-0012 www.northerntropic.ca - - - - - - - -- ---------250 www.victoriatankservice.ca 474-4829 385-8221

Oils-Fuel

www.barrysmoving.com -------------------250 475-0022 BC Moving & Storage Ltd., Victoria- - - - - - - - - - - - - - - - - - -250 727-2010

Malta Services, Victoria- - - - - - - - - - - - - - - - - - - 250 388-0278 (See our ad on this page)

Moving Assistance-Packing, Unpacking, Organizing

(1987)

Act Together Moving Services, Brentwood Bay - - - - - - - - - -778 351-3888

Special Discount Pricing Referral Program • Local, Friendly Staff • Independent Small Business

Musical Instruments-Dealers

MALTA Quality Service MOVING & STORAGE

Larsen Music, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 389-1988 Long & McQuade Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 384-3622

We Care

Native Art-Original Local Art

Give us a call and let us take care of your heating needs!

Tivoli Gallery, Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-1455

• Residential, Commercial, Ofﬁce Moves • Estate Organizing, Packing, Cleaning • Moving, Full House Cleaning, Deliveries • Storage Services • W.C.B. • Fully Insured RESIDENTIAL & COMMERCIAL

Newspapers

250-386-3533 Ladysmith

Office Furniture & Equipment-Dealers

250-245-9923 www.islandpaciﬁcoil.ca

Heritage Office Furnishings Victoria Ltd., Victoria - - - - - - - -250 386-5121

Office Furniture & Equipment-Installation

Columbia Fuels Ltd. (a division of Parkland Industries LP), Victoria -250 474-3533

Prestige Office Services, Victoria - - - - - - - - - - - - - - - - - - - -250 658-3724

Island Pacific Oil, (1987) Ltd., Ladysmith - - - - - 250 386-3533 www.islandpacificoil.ca- - - - - - - - - - - - - (See our ad this page) Victoria Coal & Heating Ltd., Victoria - - - - - - - - - - - - - - - - - 250 382-8247

Access Records & Media Management Ltd., Victoria - - - - -250 652-5131 Cube Global Storage Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 727-9811

Serving Vancouver Island & Surrounding Islands

Victoria

Black Press Group Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 381-3484 Times Colonist - Victoria, Victoria - - - - - - - - - - - - - - - - - - - -250 380-5211

Office Records Stored

www.maltaservicesltd.ca Victoria 250-388-0278 Toll Free 1-855-558-0278

Limited

VICTORIA TANK SERVICE LTD.

250 385-8221 - - - - - - - - - - - - - - - (See our ad on this page)

Office Supplies

Oils-Lubricating

Monk Office Supply Ltd., Victoria- - - - - - - - - - - - - - - - - - - -250 384-0565

Enex Fuels Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 384-3639

Oil Tank Installation

Opticians

Capital City Tank Service, Victoria- - - - - - - - - - - - - - - - - - - -250 883-0147

FAIRFIELD EYECARE

Since 1975

1552 Fairfield Road - - - - - - - - - - - - - - Victoria 250 592-2099 www.fairfieldeyecare.ca

MOVING & STORAGE LTD.

Orthopedic Appliances Hamilton Orthotic Services, Victoria - - - - - - - - - - - - - - - - - -250 598-8288

Outboard Motors-Repair Hi-Way Power & Marine, Parksville - - - - - - - - - - - - - - - - - - 250 248-362

PROFESSIONAL SERVICE THROUGHOUT BRITISH COLUMBIA & THE GULF ISLANDS HOME APARTMENT & OFFICE MOVING

PIANO MOVING SPECIALISTS

PACKING SERVICE & SUPPLIES

Overhead Garage Doors

FREE ESTIMATES & CONTRACT PRICES

Competitive Rates With Reliability

250-475-0022 Toll Free: 1-877-475-0022 S

•

I OR

TORCH AWARD WINNER (2008) TORCH AWARD FINALIST (2006)

#61 - 1445 Craigﬂower Rd. Victoria info@barrysmoving.com www.barrysmoving.com

DEPEND-A-DOR REPAIRS & INSTALLATION LTD Specializing in Commercial, Overhead/Sliding Doors & Security Gates, Security Control Equipment & Systems, Maintenance-Installation & Repairs Fax: 250-383-3665 Email: depend-a-dor@shaw.ca www.depend-a-dor.ca

13-831 Devonshire Rd, Vic - - - - - - - - - - 250 383-4225

Serving the Victoria Area since 1958 Vancouver Island’s Oldest Residential Tank Installer

New ROTH Tanks Available

Tanks A Lot Victoria!

• • • • • • • •

Oil Tanks Licensed to Transport Hazardous (Tank) Waste Removal and Installation of Above Ground Tanks Underground Tank Abandoning & Removing Confined Space Certification Double Walled Tanks Available New ROTH Tanks Available Free Estimates & Free Underground Tank Locating

• • • • • • • •

WCB: Fully Insured for Pollution & Liability Environmental Consultant Available Upon Request Relocation Insertion (fill in-place) Oil and Water Pump-Out and Transfers Installation of Above-Ground Environment Tanks Portable Service Tanks Replacement Gauges, Filters, and Valves

250-385-8221

2011 Torch Award Nominee 2010 Torch Award Finalist 2009 Torch Award Winner

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PACKAGING MATERIALS – PLUMBING CONTRACTORS Packaging Materials Victoria Box & Paper Ltd., Saanichton - - - - - - - - - - - - - - - - -250 544-1227

Paint-Retail Pacific Paint & Wallpaper Inc., Victoria - - - - - - - - - - - - - - - -250 381-5254

Painting Contractors A Coat of Many Colours, Victoria - - - - - - - - - - - - - - - - - - - -250 708-0123 A P W Painting & Renovations, Victoria - - - - - - - - - - - - - - -250 477-4009 Abrahams Painting, Courtenay - - - - - - - - - - - - - - - - - - - - - -250 338-7540 Allegro Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 885-0305 Amira’s Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 514-2544 Arrow Painting Co. Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 382-1949 Aztec Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 508-6062 Black Sheep Painting, Cobble Hill - - - - - - - - - - - - - - - - - - - -250 732-6638 Brad McDonnell Painting, Victoria - - - - - - - - - - - - - - - - - - -250 744-1474 CertaPro Painters, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 370-0069

Seagull Paving Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 920-7892 Square One Paving Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 391-0270 Tayco Paving Co. - Campbell River, Campbell River- - - - - - - -250 287-7534 Tayco Paving Co. - Courtenay, Courtenay - - - - - - - - - - - - - - -250 338-7251 Vancouver Island Paving 1988 Ltd., Victoria - - - - - - - - - - - - -250 386-8210 Vancouver Island Paving Ltd., Courtenay - - - - - - - - - - - - - - -250 338-9988 Victoria PermaSeal Ltd., Victoria- - - - - - - - - - - - - - - - - - - - -250 388-4432

Pest Control Services

250-920-6267

www.enerheatrenos.com ---------------- 250 382-1224

www.paintingbyhart.com - - - - - - - - - - - 250 733-2220

Permanent Coatings, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 480-0675 Pride Painting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - - -250 816-1641 Quality First Painting, Victoria - - - - - - - - - - - - - - - - - - - - - -250 884-6103 Ramsay Painting Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 474-3288 Riverside Painting Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - -250 619-7317 Safeway Painting & Decorating, Victoria - - - - - - - - - - - - - - -250 472-6660 Taylor Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 516-1395 Top Coat Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 385-0478 White Knight Painting Ltd., Victoria - - - - - - - - - - - - - - - - - -250 472-8465

Paper & Document Shredding Island Document Storage & Shredding Inc., Ladysmith - - - - -250 245-9180

Parking Facilities

GARDEN CITY PEST CONTROL Protecting Your Family & Home, Health & Investment From Unwanted Invaders for Over 20 Years Old Island Pest Control, Victoria - - - - - - - - - - - - - 250 920-6267 www.oldislandpestcontrol.com- - - - - - (See our ad on this page) V. I. Pest Doctor, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 751-4393

Pet Grooming Nirvana Pet Resort, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 380-7795

Pet Grooming-Mobile Pet Supplies & Foods-Retail MISS DAISY’S PET FOODS & SUPPLIES

3838 A Cadboro Bay Road - - - - - - - - - Victoria 250 590-5182 www.missdaisyspetfoods.ca

PETS WEST PETS & SUPPLIES

Wildplay Element Parks, Victoria - - - - - - - - - - - - - - 250 595-2251 ext 104

Party Plans - In-Home Victorian Epicure, North Saanich - - - - - - - - - - - - - - - - - - - -250 656-5751

Party Supplies-Renting Gala-Van Party Rentals Ltd., Victoria- - - - - - - - - - - - - - - - - -250 383-5431 Pedersen’s Rentals & Sales, Victoria- - - - - - - - - - - - - - - - - -250 383-7783

Patio & Deck Builders Deck Cetera, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 216-7425 M R Vinyl Deck Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 727-8338

Patio, Porch & Deck Enclosures

Pet Training Ben Kersen & The Wonderdogs, Victoria- - - - - - - - - - - - - - -250 389-1876

Pharmacies LalliCare Pharmacy & Clinic, Victoria- - - - - - - - - - - - - - - - - -250 386-5100 Mill Bay Pharmacy Ltd., Mill Bay - - - - - - - - - - - - - - - - - - - -250 743-9047

PHARMASAVE – SALT SPRING Live Well With Pharmasave www.pharmasave.ca 104 Lower Ganges Rd., Slt Spr - - - - - - - 250 537-5534 Pure Pharmacy Victoria, Victoria - - - - - - - - - - - - - - - - - - - - -250 590-8799

COAST ALUMINUM

Plumbing Estimates Given

NORTHERN STAR

PLUMBING/GAS/SERVICE SERVICE•REPAIR•INSTALLS

PLUMBING • PROPANE • NATURAL GAS GAS APPLIANCES • HOT WATER TANKS Call 250 883-4347 For Emergencies VICTORIA SOOKE 250-883-4347 250-642-4499 www.northernstarplumbing.ca

Aussie Pet Mobile Grooming, Qualicum Beach- - - - - - - - - - -250 927-1241

220 – 777 Royal Oak Dr, Broadmead Village, Vic - - - 250 744-1779 www.petswest.ca

Parks

(250) 382-9300 (250) 920-5150

www.gardencitypestcontrol.com ---Victoria 250 479-8788

Oliver’s Pet Supplies, Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 758-5125

Robbins Parking Service Ltd., Victoria - - - - - - - - - - - - - - - - -250 382-4411

2661 Cadboro Bay Rd Victoria, BC V8R 5J6

www.oldislandpestcontrol.com

Finishing Touch Painting Ltd., Victoria - - - - - - - - - - - - - - - - -250 995-2510 Garden City Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - -250 220-6210 Glover Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 480-7158

PAINTING BY HART

JIM NOTT PLUMBING SERVICES LTD

• Locally Owned/Operated • Green Non-Chemical Alternatives • The Island’s Only Bed Bug Detective Dog -"Joe" • Written Guarantees

ENERHEAT RENOVATIONS Color Pro - Consultation Quality Exterior & Interior Painting

Men In White Professional Painting, Sidney - - - - - - - - - - - -250 655-3821 Moloney Painting Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - -250 360-6400

PLUMBING SERVICE SPECIALIZING IN ALTERATIONS & REPAIRS

Payroll Service Payworks Online Payroll Services, Victoria- - - - - - - - - - - - - -250 479-8130

Victoria 250 858-6308 - - - - - - - - - - (See our ad on page 29)

RESIDENTIAL & COMMERCIAL - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Physicians & Surgeons-Dermatology Cosmedica Laser Centre, Victoria - - - - - - - - - - - - - - - - - - - -250 598-3300

Nicol Street Pawnbrokers Ltd., Nanaimo - - - - - - - - - - - - - - -250 753-3355

CNL Painting of Vancouver Island, Nanoose Bay - - - - - - - - -778 430-5600 Eco Islands Painting, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 589-8393

MALTA PAINTING

Photographic Equipment & Supplies-Retail Kerrisdale Cameras Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 475-2066

Plumbing Contractors

Pawnbrokers

CHIC - LIQUID VINYL EXTERIOR COATING SYSTEM

BRENT JANSEN PLUMBING & HEATING LTD. SEE OUR AD ON PAGE 9 www.brentjansenplumbing.com ----------250 744-6066

BRIDGEMAN PLUMBING & HEATING LTD. SEE OUR AD ON INSIDE BACK COVER www.bridgemanplumbing.ca --------------250 727-1228 By Design Plumbing & Heating, Victoria - - - - - - - - - - - - - - -250 507-6857 Cairnview Mechanical Ltd., Victoria - - - - - - - - - - - - - - - - - -250 385-8439 Canpol Plumbing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 686-1710 City Service Plumbing Heating & Gas Ltd., Victoria - - - - - - -250 744-3900

CURRENT HEATING & PLUMBING LTD.

6262 Llanilar Road, Sooke BC - - - - - - - - - - - - - 250 415-3977 www.currentheatingplumbing.ca

DRAIN PRO PLUMBING

Fast Professional Plumbing Service - - - - - - - - - 250 652-5588 24 Hour Emergency Service - - - - - -www.drainproplumbing.ca

NORTHERN TROPICDRAINAGE FOUR SEASONS SUNROOMS DRAINSCOPE-THE SOLUTION COMPANY SEE ____ SEE OUR OUR AD AD ON ON PAGE THIS PAGE www.northerntropic.ca 250 590-1535 474-4829 www.drainscope.net -- -- -- -- -- -- -- -- -----------250

www.coastaluminum.ca - - - - - - - - - Parksville 250 248-9844 Nanaimo 250-754-9840 - - - - - - - - - - Courtenay 250 338-5211

Dec-K-Ing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 477-4070 Four Seasons Sunrooms, Victoria - - - - - - - - - - - - - - - - - - - -250 590-4857

A+

NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR AD ON PAGE 29

www.northerntropic.ca - - - - - - - - - - - - - - 250 474-4829 Skyview Spas & Solariums, Saanichton - - - - - - - - - - - - - - -250 652-0888 Vancouver Island Vinyl Sundecks & Aluminum Railings, Victoria - - 250 727-6206

Paving Contractors Alberni Paving & Contracting Ltd., Port Alberni - - - - - - - - - -250 723-7019 Bedrock Paving, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 896-2375

CAPITAL CITY PAVING LTD.

www.capitalcitypaving.com - - - - - Saanichton 250 652-3626

Capital Surface Impressions, Victoria - - - - - - - - - - - - - - - - -250 652-8677 Duncan Paving Co., Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 748-2531 Five Star Paving Co. Ltd., Saanichton - - - - - - - - - - - - - - - - -250 544-4994 Haylock Bros. Paving Ltd., Qualicum Beach - - - - - - - - - - - - -250 248-8011 Island Asphalt Company, Saanichton- - - - - - - - - - - - - - - - - -250 652-9211 Madison Paving 1976 Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 383-0332 O K Paving Co., Port Hardy - - - - - - - - - - - - - - - - - - - - - - - - -250 949-6711 Rooster Interlocking Brick, Victoria - - - - - - - - - - - - - - - - - - -250 889-6655

plus

a d i v i s i o n o f Pa c i f i c O n e H o l d i n g s I n c.

Flood Protection Drainage Solutions WaterProofing • CCTV Camera Inspections & Assessments • Trenchless Sewer & Waterline Replacements • Complete Drainage Systems & Solutions • Cleaning, Maintenance & Repairs • Foundation Protection & Waterproofing • Sump Pumps & Catch Basins +

drainscope drain scope..net

More Information Online @

250

590.1535

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

PLUMBING CONTRACTORS – REAL ESTATE APPRAISERS

Empire Valley Plumbing & Heating, Port Alberni- - - - - - - - - -250 735-1355 Gary Muir Plumbing Services Ltd., Victoria - - - - - - - - - - - - -250 477-5125 Gillis Plumbing Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 889-3205 Goodsense Plumbing & Drain Cleaning, Victoria - - - - - - - - -250 213-8700 Griffiths Home Plumbing Centre Ltd., Duncan - - - - - - - - - - -250 746-4534

Jim Nott Plumbing Services Ltd., Victoria - - - - - - 250 382-9300 (See our ad on page 25) Life Mechanical, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 418-5139 Menzies Plumbing & Heating Ltd., Victoria - - - - - - - - - - - - -250 472-0110 Miles Plumbing Services Ltd., Victoria- - - - - - - - - - - - - - - - -250 361-4488 Minute Plumbers, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 744-7791 Norm’s Mobile Service Ltd., Nanaimo - - - - - - - - - - - - - - - - -250 753-3641

Northern Star Plumbing, Gas & Heating - - - - - - - 250 642-4499 www.northernstarplumbing.ca - - - - - - -(See our ad on page 25) Phil Ballam Plumbing & Heating Co. Ltd., Victoria - - - - - - - -250 598-4581 Plumb-It Mechanical, Brentwood Bay - - - - - - - - - - - - - - - - -250 661-0395

PRO STAR MECHANICAL TECHNOLOGIES LTD. Heating • Cooling • Boilers Upgrades for energy savings in commercial buildings www.prostar-mechanical.com ----------- 250 383-4558

MURPHY PLUMBING WALL-BEDS QUALITY NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR AD ON PAGE 2 SEE OUR AD ON THIS PAGE SEE OUR AD ON PAGE 17 www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250474-4829 721-0012 www.northerntropic.ca - - - - - - - -- ---------250

ROYAL ROOTER PLUMBING & DRAIN CLEANING SEE OUR AD ON PAGE 18 www.royalrooterplumbing.ca ----Victoria 250 480-4806 Swift Plumbing & Water Heaters Inc., Victoria- - - - - - - - - - -250 920-7877 The Super Plumber, Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 715-1511 Veridis Plumbing and Heating Ltd., Mill Bay - - - - - - - - - - - -250 709-5796

WADE ROBERTS PLUMBING SEE OUR AD ON THIS PAGE

Plumbing Drains & Sewer Cleaning EARTHSERVICE DRAINMASTER INC.

6459 Pat Bay Hwy, Victoria - - - - - - - - - - - - - - - 250 474-4733 www.earthservice.ca

Roto Rooter, Parksville- - - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-8743 Roto Rooter Sewer & Drain Cleaning Service, Victoria - - - - -250 382-4900

Plumbing Fixtures, Parts, Supplies-Retail Bartle & Gibson Co. Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 389-1073

Polishing-Marble, Granite & Concrete CD SPECIALTY CLEANING & RESTORATION LTD.

www.cdspecialty.ca 250 472-7611 - (See our ad on page 13)

Porcelain Enamel Repair & Refinish Bathtub Refinishing Services, Victoria - - - - - - - - - - - - - - - -250 727-1423 The Bathtub Doctor, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 478-3900

Port Authorities Nanaimo Port Authority, Nanaimo - - - - - - - - - - - - - - - - - - -250 753-4146

Poultry Farms Firbank Farms, Saanichton - - - - - - - - - - - - - - - - - - - - - - - - -250 652-0016

Power Washing MALTA POWER WASHING

RESIDENTIAL & COMMERCIAL - - - - - - - - - - - - 250 388-0278 www.maltaservicesltd.ca

Printers Rolex Plastics & Printing Ltd., Victoria- - - - - - - - - - - - - - - - -250 478-5554

Professional Services (General)

www.gotpipes.ca ---------------------------250 883-7545

MURPHY WALL-BEDS WEST BAY MECHANICAL NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ PAGE SEE OUR AD ONTHIS PAGE 6

VIATEC, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 483-3214

Promotional Products Sidelines Promotional Products Inc., Victoria - - - - - - - - - - -250 474-5484

BOORMAN INVESTMENT COMPANY LTD.

2045 Cadboro Bay Road, Victoria - - - - - - - - - - - 250 595-1535 www.boorman.com

DUTTONS & CO REAL ESTATE LTD.

394 Moss Street, Victoria - - - - - - - - - - - - - - - - 250 383-7100 www.duttons.com

Property Management - Condominiums Hutton Condominium Services Ltd., Victoria - - - - - - - - - - - -250 598-5148

Publishers-Book Canadian Poetry Institute Inc., Victoria - - - - - - - - - - - - - - - -250 519-0446 Friesen Press, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -888 378-6793

Publishers-Magazine Senior Living Magazine, Victoria - - - - - - - - - - - - - - - - - - - -250 479-4705

Publishers-Periodical Horse Community Journals Inc., Sidney - - - - - - - - - - - - - - -250 655-8883 Island Parent Group Enterprises Ltd., Victoria - - - - - - - - - - -250 388-6905

Pumps-Dealers BC AQUIFER SERVICES LTD. (SINCE 1974) Quality Water System Installations & Water Treatment Solutions www.bcaquifer.ca -------------- Victoria 250 477-1665 5295 Trans Canada Hwy. ------- Duncan 250 748-4041 CPI Pumps & Irrigation, Parksville - - - - - - - - - - - - - - - - - - - -250 954-0023

Pumps-Wholesale & Manufacturers Van Isle Water Services Ltd., Victoria - - - - - - - - - - - - - - - - -250 383-7145

Radio Stations & Broadcast Companies Radiotelephone Communications-Common Carrier

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 www.westbaymechanical.com www.northerntropic.ca - - - - - - --------- -- ---------250-478-8532 250

BBB Setting the Standards for Ethics and Integrity

Call a BBB Accredited Business first!

Gas Fitting

Property Management

Jim Pattison Broadcast Group, Victoria - - - - - - - - - - - - - - - -250 475-0100

West Saanich Plumbing, Victoria - - - - - - - - - - - - - - - - - - - -250 217-9150

Plumbing

Property Maintenance Vancouver Island Outdoor Maintenance, Nanaimo - - - - - - - -250 739-9273

Cercomm Electronics Ltd., Nanaimo - - - - - - - - - - - - - - - - - -250 758-2652

Railings K. & S. Railings Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - - -250 754-9003 Superior Island Vinyl Deck & Rail - - - - - - - - - - - - - -Victoria 250 818-8488

Backﬂow Prevention

VICTORIA DECK LTD. Railcraft Aluminum Rail Systems Quality Products & Installations Since 1976 www.victoriadeck.com --------------------250 478-0641

Real Estate

Call 250-883-7545 545 45 Why Us? ✓ Professional technicians committed to world class service ✓ Proactive maintenance prevents emergencies in your home ✓ Realistic & honest plumbing & gas-ﬁtting advice ce ✓ Value building options & ecological solutions

BRETT CAIRNS – RE/MAX OCEAN PACIFIC REALTY www.brettcairns.ca- - - - - - - - - - - - - - - Comox 250 898-3348

League Assets Corp., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 592-3395

NAI Commercial (Victoria) Inc., Victoria - - - - - - - - 250 381-2265 www.naivictoria.ca - - - - - - - - - - - - - - (See our ad on this page) Royal LePage in the Comox Valley, Courtenay - - - - - - - - - - -250 334-3124 Smartmove Real Estate, Victoria- - - - - - - - - - - - - - - - - - - - -250 380-6683

Real Estate-Commercial

✓ Integrity & quality workmanship builds conﬁdence & trust

Equitex Realty Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 386-6071

✓ Insured & bonded for your protection

DUTTONS & CO REAL ESTATE LTD.

✓ Connecting you with the best local businessess in Victoria

Real Estate Agency 394 Moss Street, Victoria - - - - - - - - - - - - - - - - 250 383-7100 www.duttons.com

Real Estate Agents Brett Cairns-Re/Max Ocean Pacific Realty- - - - - - - - Comox 250 898-3348 Inez Louden, FRI - Sutton Group West Coast Realty, Victoria 250 812-7710

Visit us at gotpipes.ca today!

www.gotpipes.ca

Real Estate Appraisers Moetre Appraisal Services Ltd., Nanaimo - - - - - - - - - - - - - -250 753-6216

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

REAL ESTATE APPRAISERS – ROOFING CONTRACTORS Palmer Appraisals Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 388-9102 William S Jackson & Associates Ltd., Courtenay - - - - - - - - -250 338-7323

Chard Development Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 382-6001

Real Estate Investors Prairie Island Properties Inc, Nanaimo- - - - - - - - - - - - - - - - -250 591-8500

Real Estate Management

BROWN BROS. AGENCIES PEOPLE HELPING PEOPLE SINCE 1918 www.brownbros.com • Property Management • Insurance • Notary • Real Estate 4136 Wilkinson Rd 1125 Blanshard St (Insurance only)

250-385-8771

Resorts Island West Resort, Ucluelet - - - - - - - - - - - - - - - - - - - - - - -250 726-7515 Madrona Beach Resort, Parksville- - - - - - - - - - - - - - - - - - - -250 248-5503

Real Estate Developers

250-479-6111

Boorman Investment Company Ltd., Victoria - - - - - - - - - - - -250 595-1535

Brown Bros. Agencies Ltd. - - - - - - - Blanshard St. 250 385-8771 (See our ad this page) - - - - - - - - - -Wilkinson Rd. 250 479-6111 Complete Residential Property Management Ltd., Victoria - -250 370-7093 Firm Management Corporation, Saanichton - - - - - - - - - - - - -250 544-2300 Gibraltar Management Ltd., Victoria - - - - - - - - - - - - - - - - - -250 380-3815 Proline Management Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 475-6440 Tillyard Management Inc., Victoria - - - - - - - - - - - - - - - - - - -250 953-2396

Real Estate Services

Restaurants Craig Street Brewing Co and Just Jakes Restaurant, Duncan - -250 746-5622 Goodview Family Restaurant, Victoria - - - - - - - - - - - - - - - - -250 474-0822 James Bay Inn Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - - -800 836-2649 Sabhai Thai Restaurant, Sidney - - - - - - - - - - - - - - - - - - - - -250 655-4085 Sabri Indian Cuisine, Victoria - - - - - - - - - - - - - - - - - - - - - - -250 388-4655

Records Management Aegis Records Management, Nanaimo - - - - - - - - - - - - - - - -250 756-9459

Recreational Vehicles-Dealers Access Kerrect RV Service Ltd., Coombs - - - - - - - - - - - - - - -250 248-9444 Big Boys Toys Ltd., Nanoose Bay - - - - - - - - - - - - - - - - - - - -250 468-1500 Greg’s RV Place, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - -250 748-6111 Hub City RV Ltd., Lantzville - - - - - - - - - - - - - - - - - - - - - - - -250 933-0700 Triangle RV Centre Ltd., Sidney- - - - - - - - - - - - - - - - - - - - - -250 656-1122

WEST COAST MOTOR SPORT LTD. R.V SALES, PARTS & SERVICE TOLL FREE: (800) 588-4788 We Service All Makes & Models In Business Since 1990 www.westcoastmotorsport.ca

Recycling Centers

resume HUT In an increasingly competitive job market, it’s never been more important to stand out from the crowd. From entry level resumes and career advice, to interview preparation and high-end resumes for professionals, executives and managers, The Resume Hut can help you effectively position yourself for the job you want. Come in for a FREE 30 minute consultation and take the ﬁrst step to a better career.

743 View Street (beside the parkade) Recipient of Multiple Torch Awards and Nominations for Business Ethics and Outstanding Service The Resume Hut®, Victoria - - - - - - - - - - - - - - - - 250 383-3983 www.resume-hut.com - - - - - - - - - - - (See our ad on this page)

Retirement & Life Care Com/Homes BERWICK RETIREMENT COMMUNITIES

www.berwickretirement.com - - Head Office 1 866 397-5463

Berwick House, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - 250 721-4062 Berwick Royal Oak, Victoria - - - - - - - - - - - - - - - - - - - - - - - 250 386-4680 Berwick on the Lake, Nanaimo - - - - - - - - - - - - - - - - - - - - - 250 729-7995 Berwick Comox Valley, Comox - - - - - - - - - - - - - - - - - - - - - 250 339-1690 Berwick on the Park, Kamloops - - - - - - - - - - - - - - - - - - - - 250 377-7275 Nanaimo Seniors Village, Nanaimo- - - - - - - - - - - - - - - - - - -250 760-2325

202-4450 Chatterton Way, Victoria - - - - - - - - - - 250 475-6700 www.halseyfinancial.com

ALL-WAYS TOWING (FORMERLY KUSTOM TOWING)

www.kustomtowing.ca - 250-381-0110 (See our ad on page 30)

C & L Supply & Rentals, Campbell River - - - - - - - - - - - - - - -250 287-9231

MURPHY PLUMBING WALL-BEDS VINTAGE NORTHERN QUALITY ROOFING TROPIC&FOUR CEDAR SEASONS RESTORATION SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON INSIDE FRONT COVER AND THIS PAGE www.murphybeds-victoria.com www.vintagerooﬁ www.qualityplumbing-heating.ca ng.ca - - - - - - - -- ---------250 250744-2195 721-0012 889-1117 www.northerntropic.ca 474-4829

Roofing Contractors

Quality Service

MALTA ROOFING

We Care

• Re and Re Most Rooﬁng • Re-Flashing, Pointing, Ventilation • All Rooﬁng Repairs • Blown Insulation • Moss Removal, Gutter Cleaning RESIDENTIAL & COMMERCIAL

www.maltaservicesltd.ca Victoria 250-388-0278 Toll Free 1-855-558-0278

Serving Vancouver Island & Surrounding Islands ADMIRALS ROOFING Fully Insured • Re-Rooﬁng • Cedar Shakes & Shingles • Fiberglass Shingles • Torch On Systems • New Construction • Skylights • Repairs www.admiralsroofing.com --------------- 250 652-1818

Road Service-Automotive

Rental Service Stores & Yards

300-895 Fort Street, Victoria - - - - - - - - - - - - - 250 385-3124 www.thomsonroof.com

Roofing-Cedar Restoration

HALSEY FINANCIAL GROUP LTD.

Schnitzer Steel Pacific, Victoria - - - - - - - - - - - - - - - - - - - - -250 381-5865

THOMSON ROOF TREATMENT

Distinctive Deck & Rail Ltd., Nanaimo- - - - - - - - - - - - - - - - -250 756-1147

Retirement Planning

7447 Industrial Rd, Lantzville (Nanaimo Area) - -250 390-3357

Roof Cleaning & Stain Removal GMO Construction Services, Victoria- - - - - - - - - - - - - - - - - -250 589-4998 The Moss Man Home Maintenance Co., Victoria - - - - - - - - -250 881-5515

Roof Decks

Resume Service

250-383-3983 resume-hut.com

Victoria Real Estate Board, Victoria- - - - - - - - - - - - - - - - - - -250 385-7766

Totem Towing, Victoria - - - - - - - - - - - - - - - - - - - 250 475-3211 (See our ad on page 30)

Aerial Roofing, Sooke - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 474-1519 Alpha Roofing & Sheet Metal Inc., Saanichton - - - - - - - - - -250 544-0169 Arrowsmith Roofing Ltd., Nanaimo - - - - - - - - - - - - - - - - - - -250 729-1949 ATC Home Solutions Inc., Nanaimo- - - - - - - - - - - - - - - - - - -250 714-9566 Bang On Roofing Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - -250 589-9317 Bayside Roofing Co., Duncan - - - - - - - - - - - - - - - - - - - - - - -250 715-1576 C.R. West Coast Roofing, Campbell River - - - - - - - - - - - - - -250 923-1568 Cape Roofing, Courtenay - - - - - - - - - - - - - - - - - - - - - - - - - -250 334-1858 Climax Roofing Inc., Errington- - - - - - - - - - - - - - - - - - - - - - -250 954-0023

Georgia Straight Collision Ltd., Courtenay - - - - - - - - - - - - - -250 338-9636

VINTAGE ROOFING

& CEDAR RESTORATION ALL Types T ypess off R Rooﬁ ooﬁn ngg

Residential • Commercial New Construction 20 year warranty on workmanship! Cedar Restoration Specialists... For over 20 Years!

250-889-1117 24 Hour Emergency Service www.vintageroofing.ca

Free Estimates • Fully Insured/WCB

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

Our owuorrk is P ride!

ROOFING CONTRACTORS – SECURITY GUARD & PATROL SERVICE

CONCORD ROOFING INC. NEW & REROOFING Professional installers of • Concrete Tiles • Cedar Shakes • Membrane Systems • Laminate Shingles

CONCORD ROOFING SEE OUR AD ON THIS PAGE 2130 Godfrey Road, Nanaimo-- ------------250 754-4568 Custom Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 882-8357 Double Diamond Roofing Ltd., Victoria - - - - - - - - - - - - - - - -250 418-0095

ERICKSON ROOFING www.ericksonroofing.com 4201 Jinglepot Rd, Nan - - - - - - - - - - - - 250 758-5440 Flow Cedar Roof Restoration Ltd., Nanoose Bay- - - - - - - - - -250 740-5357 Four 12 Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 216-7923 Gord’s Infinity Roof Services, Victoria - - - - - - - - - - - - - - - - -250 380-5685 Grist Slate & Tile Roofing Inc., Sidney- - - - - - - - - - - - - - - - -250 727-3611 High Definition Roofing Ltd., Victoria - - - - - - - - - - - - - - - - -250 208-8866

INFINITY ROOFING SEE OUR AD ON INSIDE BACK COVER www.inﬁnityrooﬁng.ca ---------------------250 661-3722 Ironwood Shake & Tile Ltd., Courtenay - - - - - - - - - - - - - - - -250 334-1717

Seniors Discounts Free Estimates Labour Guarantees Material Warranties Licensed & WCB Coverage

250.754.4568 email: concordrooﬁng@shaw.ca 2130 Godfrey Rd., Nanaimo BC

Quality Work at Reasonable Prices

SAM THE ROOFER Residential Rooﬁng Specialist • Specializing in Premium Grade Products • Moss Removal & Prevention • B.C. Certified Sloped Roofing Applicators • Metal Roofing Products • Asphalt & Fiberglass Fire Rated Roofing Systems • Fully Insured

ISLAND WIDE ROOFING

Roofing you can Trust - - - - - - - - - - - - - - - - - - - 250 710-5781 24 Hour Service - - - - - - - - - - - - www.islandwideroofing.com

Jake’s Roofing, Errington - - - - - - - - - - - - - - - - - - - - - - - - - -250 248-8014 Javen Simon Roofing Ltd., Port Alberni - - - - - - - - - - - - - - - -250 735-1188 Ken Poskitt Roofing, Saanichton - - - - - - - - - - - - - - - - - - - - -250 480-8215 M&M Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 686-6169

Malta Services, Victoria- - - - - - - - - - - - - - - - - - - 250 388-0278 (See our ad on 27) Milne Roofing, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 756-9197 Mountain View Roofing, Victoria - - - - - - - - - - - - - - - - - - - -250 891-4300 Nelson Roofing & Sheet Metal Ltd., Cumberland - - - - - - - -250 336-8088 Nortek Exteriors Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 884-8335 Oceanside Roofing Ltd., Parksville - - - - - - - - - - - - - - - - - - -250 951-0601 Parker Johnston Industries Ltd., Victoria - - - - - - - - - - - - - - -250 382-9181 Parksville Chimney & Roofing, Parksville - - - - - - - - - - - - - - -250 954-7613 Phil Smith Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 383-9428 Premier Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 590-8669 Procision Roofing, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 532-5780

PROLINE ROOFING & GUTTERS LTD. 8-Time BBB Torch Award Nominee www.prolinerooﬁng.com 3578 Quadra St, Victoria ------------------ 250 475-1310 R & D Roofing & Siding Ltd., Victoria - - - - - - - - - - - - - - - - -250 885-1409 Rich Klose Roofing, Comox- - - - - - - - - - - - - - - - - - - - - - - - -250 339-3232 Roofco Roofing, Parksville - - - - - - - - - - - - - - - - - - - - - - - - -250 756-6361

SAM THE ROOFER SEE OUR AD ON THIS PAGE www.samtheroofer.ca ---------------------250 656-1128

6 MONTH NO INTEREST PLAN - OAC

2335 Amity Road Sidney, BC • V8L 1B8

250-656-1128 Shawnigan Lake 250-743-0789

www.samtheroofer.ca Serving Vancouver Island for over 50 years

Quality Service

MALTA HAULING & CLEANING

We Care

• Estate Sorting & Packing • Full House Cleaning • Med Size Demolition & Construction Cleaning • Moving & Deliveries • Rubbish & Garden Removal • Stove, Fridge & Scrap Metal Removal

RESIDENTIAL & COMMERCIAL

www.maltaservicesltd.ca Victoria 250-388-0278 Toll Free 1-855-558-0278

Serving Vancouver Island & Surrounding Islands Malta Services, Victoria- - - - - - - - - - - - - - - - - - - 250 388-0278 (See our ad on this page) Neighbourhood Disposal, Sidney - - - - - - - - - - - - - - - - - - - -250 655-6624

NEW CONCEPT HAULING

www.newconcepthauling.ca/en/ - - - - - 250 361-6403

Pan-Insula Disposal Ltd., Brentwood Bay- - - - - - - - - - - - - - -250 544-1466

Sand & Gravel Evans Redi-Mix Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - - -250 746-7125

Sauna Equipment & Supplies Affordable Hot Tubs & Saunas Ltd., Brentwood Bay - - - - - - -250 881-2680

Schools-Academic-Pre & Kindergarten Selkirk Montessori School, Victoria- - - - - - - - - - - - - - - - - - -250 384-3414

Schools-Business & Vocational Academy of Learning, Victoria - - - - - - - - - - - - - - - - - - - - - -250 385-1333 Discovery Community College Ltd., Campbell River - - - - - - -250 287-9898 Pacific Design Academy, Victoria - - - - - - - - - - - - - - - - - - - -250 383-3631 Pacific Film & New Media Academy, Victoria - - - - - - - - - - -250 381-3032 Sprott-Shaw Community College, Victoria - - - - - - - - - - - - - -250 384-8121 Tru Spa Institute of Aesthetics Ltd., Nanaimo - - - - - - - - - - -250 754-8637

Schools-General Interest

Shoreline Roofing, Sooke- - - - - - - - - - - - - - - - - - - - - - - - - -250 413-7967 Sierra Roofing Inc., Duncan - - - - - - - - - - - - - - - - - - - - - - - -250 748-6029 Soare Contracting Inc., Victoria - - - - - - - - - - - - - - - - - - - - -250 474-7325 Square Deal Roofing Ltd., Victoria - - - - - - - - - - - - - - - - - - -250 382-1452 Sunshine Roofing, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - -250 753-6220 Usher Roofing Systems Ltd, Nanaimo - - - - - - - - - - - - - - - - -250 816-7663

Victoria Flying Club Inc., Sidney - - - - - - - - - - - - - - - - - - - - -250 656-4321

VALLEY ROOFING & EXTERIORS

Mega Screen Productions Inc., Victoria - - - - - - - - - - - - - - - -250 380-6800

Vanderleek Roofing Inc., Nanaimo - - - - - - - - - - - - - - - - - - -250 755-1110 Victoria Roofing & Insulation Co. Ltd., Victoria- - - - - - - - - - -250 382-2331

Phantom Screens Vancouver Island, Comox - - - - - - - - - - - - -888 742-6866 Rusco Building Products, Victoria - - - - - - - - - - - - - - - - - - - -250 475-1110

MURPHY PLUMBING WALL-BEDS VINTAGE NORTHERN QUALITY ROOFING TROPIC&FOUR CEDAR SEASONS RESTORATION SUNROOMS SEE OUR ON PAGE 2 SEE OUR ADAD ON PAGE ____ THIS PAGE SEE OUR AD ON INSIDE FRONT COVER AND PAGE 27

Tiah M. Workman Notary Public, Nanaimo - - - - - - - - - - - - -250 390-7681

Eco-Friendly Roofing - - - - - - - - - - - - - - - - - - - - 250 709-7967 24 Hour Emergency Service

www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 721-0012 www.northerntropic.ca www.vintagerooﬁ ng.ca - - - - - - - -- ---------250 250474-4829 889-1117

FREE ESTIMATES

Rubbish/Garbage Removal

Roofing Service Consultants Westcoast Roof Inspection Services Ltd, Mill Bay - - - - - - - -250 743-2913

Scooters - Medical Canada Scooters, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 383-7383

Screen Printing Screens-Door & Window Seals-Notary & Corporation Searchers of Records Best Search and Registry Ltd., Victoria - - - - - - - - - - - - - - - -250 386-2399 Unclaimed Assets of Canada Consulting Ltd., Comox - - - - - -250 890-9234

Security Control Equipment, Sys/Monitor Beacon Secure Systems Ltd., Victoria - - - - - - - - - - - - - - - - -250 370-4392 Benchmark Security Systems Inc., Parksville - - - - - - - - - - - -250 248-4247

Start With Trust!

PRICE’S ALARMS

100-4243 Glanford Ave, Vic - - - - - - - - - - - - - - 250 384-4104 www.pricesalarms.ca - - - - - - - - - - Toll Free 1 866 384-4104

Security Guard & Patrol Service

DID YOU KNOW? BBB coaches businesses on ethical behaviour and how to build stronger, more trusting relationships with their customers.

The Canadian Corps Of Commissionaires, Victoria - - - - - - - -250 727-7755

DID YOU KNOW? BBB educates people via thousands of tips on hundreds of topics.

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

SECURITY SYSTEMS – TECHNICAL SUPPORT SERVICES Security Systems

MORINE & CO. CHARTERED ACCOUNTANTS LLP

Stucco & Exterior Coating Contractors

Pacific Rollshutters & Awnings, Victoria - - - - - - - - - - - - - - -250 361-4714

Security Systems Consultants

Coastal Home Improvement Centre

975 Terminal Ave. North - - - - - - - - - Nanaimo 250 753-9193 2940 Horton Rd. - - - - - - - - - - - - - - - Mill Bay 250 743-3266 www.morineandco.com

Taxes-Consultants & Representatives

Paladin Security Systems Ltd., Victoria - - - - - - - - - - - - - - - -250 380-1965

PRICE’S ALARMS SEE OUR AD ON THIS PAGE www.pricesalarms.ca ----------------------866 384-4104

ADVANCED COATING SYSTEM Restore & Protect your Stucco Walls

Senior Home Care Helping Hands PSS Ltd., Sidney - - - - - - - - - - - - - - - - - - - - -250 881-0118 Unique Home Health Care, Duncan- - - - - - - - - - - - - - - - - - -250 715-1094

Senior Housing/Living

SERVING VANCOUVER ISLAND www.coastalhomeimprovement.ca

• Victoria 250-858-6308 • Nanaimo 250-740-5225

Legion Manor Victoria Retirement Living, Saanichton- - - - - -250 652-3261

Senior Specialty Services DELANEY RELOCATION SERVICES

Assisted Move Services For Seniors - - - - - - - - - 250 338-3359 www.delaneyrelocation.com - - - - - - Toll Free 1 886 210-2064

Septic Tanks & Systems Contractors & Dealers Aardvark Septic, Cobble Hill- - - - - - - - - - - - - - - - - - - - - - - -250 743-4214

Sewing Supplies

Century 21 Stucco Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 721-3456

Coastal Home Improvement Centre, Victoria - - - - 250 858-6308 (See our ad on this page)

Sunrooms & Solariums MURPHY WALL-BEDS NORTHERN TROPIC FOUR SEASONS SUNROOMS SEE OUR AD ON PAGE 2 SEE OUR AD ON THIS PAGE www.murphybeds-victoria.com 744-2195 www.northerntropic.ca - - - - - - - - - - - - 250 474-4829

GALA FABRICS LTD.

104 – 1483 Douglas St, Victoria - - - - - - - - - - - - 250 389-1312 www.galafabrics.ca

Sheet Metal Work Silver Fern Stainless Ltd, Victoria - - - - - - - - - - - - - - - - - - - -250 382-3376

Shoes-Retail Baggins Shoes, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - -250 388-7022

Shopping Centers & Malls Mayfair Shopping Centre Limited Partnership, Victoria - - - - -250 383-0541 University Heights Shopping Centre, Victoria - - - - - - - - - - - -250 477-2122

Siding Materials

250-514-2699

www.enabledﬁnancial.ca

550-2950 Douglas St. Victoria, BC

Enabled Financial Solutions Ltd., Victoria - - - - - - 250 514-2699 (See our ad on this page)

Taxicabs BLUEBIRD CABS LTD.

www.taxicab.com - - - - - - - Dispatch, Victoria 250 382-2222

Surfing Instruction

Technical Support Services

TOFINO SURF ADVENTURES

Surf Lessons and Surf Guiding - - - - - - - Tofino 250 725-3119 www.tofinosurfadventures.ca - - - - - Toll free 1 855-725-3119

eGurus Technology Tutors, Victoria - - - - - - - - - - - - - - - - - - -250 818-8835 PC Helpline Computer Support Inc, Victoria - - - - - - - - - - - - -250 361-1776

Tofino Surf School, Tofino - - - - - - - - - - - - - - - - - - - - - - - - -250 725-2711

Swimwear & Instruction Courtenay Swim Shop, Courtenay- - - - - - - - - - - - - - - - - - - -250 338-8465

Tattooing Universal Tattooing Ltd., Victoria - - - - - - - - - - - - - - - - - - - -250 382-9417

Tax Return Preparation

Siding Contractors Custom Pro Exteriors Ltd, Victoria- - - - - - - - - - - - - - - - - - - -250 474-7725 Valley Roofing & Siding - - - - - - - - - - - - - - - - - - - - - - - - - - -250 709-7967

Stucco Doctor East, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 474-3037

AACT FINANCIAL SOLUTIONS INC.

www.aact.ca----250-383-3834 - - - - - (See our ad on page 11)

DID YOU KNOW? BBB sets standards and evaluates thousands of local, national and international advertisements each year via its Advertising Review Program.

H&R Block Canada Inc., Calgary - - - - - - - - - - - - - - - - - - - - -800 561-2154

Pro Tech Exterior Products, Victoria- - - - - - - - - - - - - - - - - - -250 382-5885

Sightseeing Tours GREAT PACIFIC ADVENTURES-WHALE WATCHING TOURS

950 Wharf Street - - - - - - - - - - - - - - Victoria 250 386-2277 Victoria’s Best Whale Watching - www.greatpacificadventures.com

Signs Capital Sign & Display, Victoria - - - - - - - - - - - - - - - - - - - - -250 383-7442

SPEEDPRO SIGNS - WESTSHORE

BUILD THE BEST FREE DESIGN

CONSULTATION

www.speedprowestshore.com 2-1610 Island Hwy, Vic. 250 474-5234

Sod & Sod Service Ponderosa Sod Farm Ltd., Courtenay- - - - - - - - - - - - - - - - - -250 334-2344

Solar Energy Equipment & Systems Dealers Modern Outpost Enterprises Ltd., Courtenay - - - - - - - - - - - -250 338-4161

Souvenirs-Retail Cowichan Trading Co. 1984 Ltd., Victoria- - - - - - - - - - - - - - -250 383-0321

Models & Designs to Fit Every Budget • See it before it’s built! • Ask about CAD Design

Showroom: 11-721 Sh 721 Pembroke St St., Victoria • 250 250-474-4829 4 www.northerntropic.ca

Spas & Hot Tubs - Dealers Aquafun Family Pools & Spas Ltd., Duncan - - - - - - - - - - - - -250 748-2611 The Soakhouse, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - -250 758-7155

VINTAGE HOT TUBS, POOLS, PATIO & BILLIARDS 2020 Blanshard St. Victoria - - - - - - - - Victoria 250 382-7727 www.vintagehottubs.com - - - - - - - - -Langford 250 474-1232

Sporting Goods-Retail Frontrunners Footwear, Victoria - - - - - - - - - - - - - - - - - - - - -250 382-8181 Grey River Netting Inc., Campbell River- - - - - - - - - - - - - - - -250 287-2525 Spank it Sports Inc., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 380-1980

Storage-Household & Commercial Keating Self Storage Ltd., Saanichton- - - - - - - - - - - - - - - - -250 652-4491

Storage Solutions ALL ORGANIZED STORAGE LTD.

3370 Tennyson Ave, Vic- - - - - - - - - - - - - - - - - - 250 590-6328 www.allorganizedstorage.ca - - - - - - (See our ad on page 14)

Before you buy, start with the BBB first! THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

TELECOMMUNICATION EQUIPMENT – VACUUM CLEANERS

Telecommunication Equipment & Systems Dealers

FOUNTAIN TIRES

www.fountaintire.com- - - - - - - - - - (See our ad on this page)

Fountain Tire, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 382-6184 Fountain Tire - Campbell River, Campbell River - - - - - - - - - -250 287-9291 Fountain Tire - Courtenay, Courtenay- - - - - - - - - - - - - - - - - -250 897-1093 Fountain Tire - Langford, Langford - - - - - - - - - - - - - - - - - - -250 478-2217 Fountain Tire - Nanaimo, Nanaimo - - - - - - - - - - - - - - - - - - -250 758-1508 OK Tire, Saanichton- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 544-1489 Sidney Tire Ltd., Sidney - - - - - - - - - - - - - - - - - - - - - - - - - - -250 656-5544 Six Mile Tire, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 478-8241 Tires Unlimited, Victoria- - - - - - - - - - - - - - - - - - - - - - - - - - -250 386-6367

• Locally Owned & Operated

Tourist Information Tourism Victoria, Victoria - - - - - - - - - - - - - - - - - - - - - - - - -250 414-6999

• Telephone Equipment Sales & Service

AUTHORIZED DEALER

Tourists Attractions Butchart Gardens, Brentwood Bay - - - - - - - - - - - - - - - - - - -250 652-4422

• Installation of Voice / Data Systems

AUTHORIZED DEALER

• Fibreoptic Wiring & Network Integration

Authorized Reseller

Tours-Operators & Promoters Destiny River Adventures Ltd., Campbell River- - - - - - - - - - -250 287-4800 ETA Bus Tours, Nanaimo - - - - - - - - - - - - - - - - - - - - - - - - - -250 753-3752

Towing-Automotive

Ph & Fax 250-592-WIRE (9473) Unit 105-4266 Commerce Circle www.hardwiretelecom.com Hardwire Telecom Ltd.- - - - - - - - -Victoria 250 592-WIRE (9473) www.hardwiretelecom.com - - - - - - - - (See our ad on this page)

Television & Radio-Dealers Atlas Stereo & TV Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 385-2712

Television Stations & Broadcast Companies CHEK Media Group, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 383-2435 CTV Vancouver Island (CIVI-TV), Victoria - - - - - - - - - - - - - - -250 381-2484

CERTIFIED TECHNICIANS

Victoria 250-382-6184 Langford 250-478-2217 Nanaimo 250-758-1508 Campbell River 250-287-9291 Courtenay 250-897-1093

www.fountaintire.com

BARTLETT TREE EXPERTS

4370 Interurban Road, Victoria - - - - - - - - - - - - - 250 479-3873 www.bartlett.com Certified Arborists – 24/7 Emergency Tree Service www.capitaltreeservice.ca - - - - - - - - - - - - - - - 250 415-7244

Truck Dealers

www.kustomtowing.ca 647B Dupplin Rd

Truck Driver Training Saferway Driver Training School Ltd., Victoria - - - - - - - - - - -250 385-8212

Trucking Transportation Brokers Nicholson Ventures Ltd., Chemainus - - - - - - - - - - - - - - - - - -250 324-1001

Upholsterers Doing it Right!

The North Island’s Largest Upholstery Facility • Marine • Automotive • Domestic • Foam & Foam Mattress Sales

Serving Victoria & The Westshore

VICTORIA

WESTSHORE

COMPLETE AUTOMOTIVE MAINTENANCE & REPAIRS

Tree Service

Berk’s Intertruck Ltd., Nanaimo- - - - - - - - - - - - - - - - - - - - - -250 758-5217

250-475-3211 250-478-8374 • Car, Minivan, Pick-up & SUV Tires • Commercial Truck Tires • OTR Tires • Farm Tires & Service • Custom Wheels

Expedia CruiseShipCenters - Mt Doug, Victoria - - - - - - - - - -250 477-4877 FlyGreatChina.com, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 884-3389 Merit Travel Inc. - Vancouver Island, Victoria - - - - - - - - - - - -250 478-9505 Selloffvacations.com, Victoria - - - - - - - - - - - - - - - - - - - - - -250 474-1010

Trophies

Locally Owned & Operated

Tile-Non-Ceramic-Contractors & Dealers

No matter what you drive, Fountain Tire has the solution for you!

Travel Agencies & Bureaus Expedia CruiseShipCenters - - - - - - - - - - -Sidney 250 656-5441 (See our ad on page 16) - - - - - - - - - - - Victoria 250 381-7447

Elite Sportswear & Awards, Victoria - - - - - - - - - - - - - - - - - -250 479-2242

Tile-Ceramic-Contractors & Dealers

Tire Dealers

Transportation Services Ambassador Shuttle Service, Comox- - - - - - - - - - - - - - - - - -250 339-5252 Pacific Companion Enterprises, Brentwood Bay - - - - - - - - - -250 652-0400

Davey Tree Company Of Canada Ltd., Victoria - - - - - - - - - - -250 383-7911 Scotty Tree & Arborist Service, Sidney - - - - - - - - - - - - - - - -250 220-9298

Serving Victoria and area.

Everything Tile Inc., Brentwood Bay - - - - - - - - - - - - - - - - - -250 532-2271 Serious Tile Works, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 213-2460 Tenor Tile & Carpet, Victoria- - - - - - - - - - - - - - - - - - - - - - - -250 385-8855

Gavco Tile, Duncan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 812-6879

1081 Dunford Ave., Vic - - - - - - - - - - - - 250 478-7070 www.westshoretrans.com

CAPITAL TREE SERVICE

We move just about anything!

250-381-0110

WESTSHORE TRANSMISSIONS

www.totemtowing.com 3333 Tennyson Ave. Victoria, BC V8Z 3P5 All-Ways Towing (2009) Ltd., Victoria - - - - - - - - - 250 727-2424 (See our ad on this page) Cowichan Towing Ltd., Duncan- - - - - - - - - - - - - - - - - - - - - -250 746-7055

MILL BAY TOWING & RECOVERY LTD. Servicing the South Cowichan Valley Dependable 24-Hour Towing & Emergency Roadside Service www.millbaytowing.com - - - - - - - - Mill Bay 250 743-1552

2070 North Island Hwy. Campbell River 250-287-2643 www.classainteriors.com Class A Interiors Ltd. - - - - - - - - - -Campbell River 250 287-2643 www.classainteriors.com (See our ad on this page) Greggs Furniture & Upholstery Ltd., Victoria - - - - - - - - - - - -250 388-7365

Vacation Rentals Premiere Executive Suites, Victoria- - - - - - - - - - - - - - - - - - -250 216-1313

TOFINO BEACH HOMES Privately Owned Vacation Rental Homes Available Spectacular Beach Front or Charming Harbour Front www.tofinobeach.com -------------------- 250 725-2570

TOFINO VACATION RENTALS

Tofino’s Premier Vacation Rentals- - - - - - - - - - - 250 725-2779 www.tofinovr.com- - - - - - - - - - - - - - Toll Free 1 877 799-2779

Vacuum Cleaners-Household-Dealers

BIG O TIRES - VICTORIA

Totem Towing, Victoria - - - - - - - - - - - - - - - - - - - 250 475-3211 (See our ad on this page)

Aerus- Electrolux Vacuum Services, Victoria - - - - - - - - - - - -250 388-7755 Cole’s Appliances 1991 Ltd, Victoria - - - - - - - - - - - - - - - - - -250 721-0021 Global Vacuums, Victoria - - - - - - - - - - - - - - - - - - - - - - - - - -250 475-8833

Duncan Tire 1999 Ltd., Duncan - - - - - - - - - - - - - - - - - - - - - -250 746-4488

WESTSHORE TOWING LTD.

THE VACUUM CENTRE-ELECTROLUX SEE OUR AD ON PAGE 31

1319 Quadra Street, Vic www.bigotiresvictoria.com - - 250 384-7477

Greater Victoria/Westshore - - - - - - - - - - - - - - 250 474-1369 www.westshoretowing.com - - - - - - - - Sooke 250 642-2464

Call a BBB Accredited Business first!

Training Programs

Sidney 250 655-8821----------------------Duncan 250 748-6620 www.thevacuumcentre.com -----------Victoria 250 388-7749

CanAdventure Education Ltd., Sayward - - - - - - - - - - - - - - - -250 412-7723 Coaching and Leadership International Inc, Brentwood Bay- -250 652-5390

DID YOU KNOW? BBB provides veriﬁcation that businesses meet stringent standards.

Transmissions-Automobile

DID YOU KNOW?

Alberni Automatic Transmission Ltd., Nanaimo - - - - - - - - - -250 753-3268

BULLFROG TRANSMISSIONS LTD.

www.bullfrogtrans.com - - - - - - - - - - - - 250 475-2323

C & S Transmission Specialties Ltd., Lantzville- - - - - - - - - - -250 390-1871 Duncan Automatic Transmission Ltd., Duncan - - - - - - - - - - -250 748-5434 Victoria Transmission & Auto Care 2010 Ltd., Victoria - - - - -250 382-2833

BBB consumer services are offered free to everyone and are available, locally, nationally, online and in person.

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

VACUUM CLEANERS – YOGA INSTRUCTION Vacuum Cleaners-Service & Repair

Windows-Installation/Service

Woodworking Tools-Retail

Royal Oak Vacuums Sales & Service, Victoria - - - - - - - - - - -250 881-1800

Lee Valley Tools Ltd., Victoria - - - - - - - - - - - - - - - - - - - - - - -250 391-9553

Venetian Blinds-Wholesale & Manufacturers

PNR SCREENS

Budget Blinds, Saanichton - - - - - - - - - - - - - - - - - - - - - - - - -250 381-6238

Veterinarians

LTD.

Yoga Instruction Kathleen’s Yoga - in - a - Chair, Victoria- - - - - - - - - - - - - - - -250 590-1533

Manufacturers of All Types of Window & Door Screens

Shaw Pet & Equine Hospitals, Saanichton- - - - - - - - - - - - - -250 652-4312

“We also Replace Broken Sealed Units”

Vitamins & Food Supplements

SALES • SERVICE • REPAIRS

“Yes... we do windows!”

Lifestyle Markets & Select Stores, Victoria - - - - - - - - - - - - -250 384-3388

THE VITAMIN SHOP

1212 Broad Street, Victoria - - - - - - - - - - - - - - 250 386-1212 www.canadianvitaminshop.com

6680 Mirah Road, Saanichton, BC V8M 1Z4 PH: 652.4612 • FAX: 652.4955 pnrscreens@shaw.ca

“Quality with Craftsmanship”

Wall Bed Sales MURPHY WALL-BEDS SEE OUR AD ON PAGE 4 www.murphybeds-victoria.com - - - - - - 250 744-2195

Water Companies-Bottled, Bulk, Etc. Canadian Springs Water Co., Victoria - - - - - - - - - - - - - - - - -250 727-9100 Old Victoria Water Co. Ltd., Saanichton- - - - - - - - - - - - - - - -250 744-2333 Water Pure & Simple, Courtenay - - - - - - - - - - - - - - - - - - - -250 334-1666

Water Filtration & Purification Equipment AquaSafe Systems Ltd., Saanichton - - - - - - - - - - - - - - - - - -888 942-0226 Island Waterworks Ltd., Brentwood Bay - - - - - - - - - - - - - - -250 652-0238 Tiger Purification Systems Inc., Victoria- - - - - - - - - - - - - - - -250 412-1110

PNR Screens Ltd., Saanichton - - - - - - - - - - - - - - 250 652-4612 (See our ad on this page) 102-1830 Old Island Hwy. - - - - - - - - - Victoria 250 478-1286 www.tkglass.com

Van Isle Windows Ltd., Victoria - - - - - - - - - - - - - - - - - - - - -250 383-7128

Windows Shades Tidal Blinds, Crofton - - - - - - - - - - - - - - - - - - - - - - - - - - - - -250 416-0097

Windows-Vinyl

DRAINSCOPE-THE SOLUTION COMPANY NORTHERN TROPICDRAINAGE FOUR SEASONS SUNROOMS SEE AD OUR ADINSIDE ON PAGE ____ THIS PAGE SEE OUR ON FRONT COVER

Rain Coast Weatherproofing and Restoration Inc., Brentwood Bay - - 250 216-2046

Weight Control Services Herbal Magic Weight Loss & Nutrition Centres, Nanaimo - -250 390-0677

Welcome Service for Newcomers Welcome Wagon Ltd., Toronto - - - - - - - - - - - - - - - - - - - - - -416 497-8688

Welding Clarke Engineering & Welding Ltd., Victoria- - - - - - - - - - - - -250 475-2400

Wheel Chair Lifts & Ramps Angel Accessibility Solutions Ltd., Victoria - - - - - - - - - - - - -250 383-0405

Wheel Chairs Island Mediquip Ltd., Victoria- - - - - - - - - - - - - - - - - - - - - - -250 391-0388

Broken Vacuum? We Can Fix It! Your Place Or Ours?

ENERHEAT WINDOWS

Waterproofing Contractors

www.islandbasementsystems.ca - - - - - - - - - - - 877 379-2768

BBB Accredited Businesses stand behind their work

THERMAL KING GLASS

Water Well Drilling & Service

ISLAND BASEMENT SYSTEMS

BBB evaluates and provides reviews of charities so donors know they are giving wisely.

Centra Windows Ltd., Nanaimo - - - - - - - - - - - - - - - - - - - - -250 756-3010

Drillwell Enterprises Ltd., Duncan - - - - - - - - - - - - - - - - - - - -250 746-5268

www.northerntropic.ca-- -- -- -- -- -- -- -- -- ---------250 250 590-1535 474-4829 www.drainscope.net

DID YOU KNOW?

OVER 25 YEARS SERVICE

Quality You Can Trust Mobile Service

• Quality Thermo-Proof Vinyl Windows • Lifetime Warranty • Super Spacer Premium Warm Edge Technology • Serving the Victoria Area for 35 years

250-382-1224

www.enerheatrenos.com Enerheat Renovations - - - - - - - - - - - - - - - - - - - - 250 382-1224 www.enerheatrenos.com - - - - - - - - - - (See our ad on this page)

Windows-Wood Oakridge Windows & Doors, Victoria - - - - - - - - - - - - - - - - -250 384-4478

Windows & Doors-Installation & Service

SALES • SERVICE • INSTALLATION ALL CENTRAL VACUUMS & PORTABLES • CYCLO VACS • BEAM EASY-FLO • ELECTROLUX • EUREKA • AIRESTREAM • KENMORE • HAYDEN • HUSKY • TRISTAR • HOOVER • SAMSUNG • VACUFLO • PANASONIC • KIRBY • MIELE • FILTER QUEEN • NEW/REBUILT VACUUMS

FREE ESTIMATES

Complete Window Services, Parksville - - - - - - - - - - - - - - - -250 248-5959 SB Windows & Doors - - - - - Duncan 250 746-9570/Victoria 250 385-9570

Window Cleaning DOUG’S WINDOW WASHING & HOME MAINTENANCE

www.dougswindowcleaning.com - - - - - Victoria 250 744-8611

Victoria Window Cleaning, Victoria- - - - - - - - - - - - - - - - - - -250 881-8181

Window Coverings Dyler’s Window Fashions Inc., Victoria - - - - - - - - - - - - - - - -250 381-2122

ISLAND WINDOW COVERINGS

THE VACUUM CENTRE

VICTORIA STORE 2010 Douglas St

DID YOU KNOW?

SIDNEY STORE

BBB does not have any “members,” only “accreditation fees.”

103-2527 Beacon Ave

DUNCAN

250-388-7749 250-655-8821 250-748-6620

thevacuumcentre.com

3381 Tennyson Ave, Vic - - - - - - - - - - - - 250 475-2600 www.islandwindowcoverings.com

Pacific Blinds & Drapes, Victoria- - - - - - - - - - - - - - - - - - - - -250 383-8515

RUFFELL & BROWN WINDOW FASHIONS

1-2745 Bridge St, Vic- - - - - - - - - - - - - - - - - - - - 250 384-1230 www.ruffell-brown.com - - - - - - - - - (See our ad on page 13)

Windows and Doors

Saffron Window Fashion & Drapery, Victoria - - - - - - - - - - - -250 744-2523 Wild About Blinds, Victoria - - - - - - - - - - - - - - - - - - - - - - - -250 580-8121

Making You Warm All Over!

Windows Northwest Window & Door Co. Ltd., Victoria- - - - - - - - - - - -250 380-7580

MURPHY WALL-BEDS SB WINDOWS & DOORS NORTHERN QUALITY PLUMBING TROPIC FOUR SEASONS SUNROOMS SEE OUR PAGE 2 SEE OUR ADAD ONON PAGE ____ THIS PAGE SEE OUR AD ON THIS PAGE www.murphybeds-victoria.com 744-2195 www.qualityplumbing-heating.ca 250 474-4829 721-0012 Victoria -- 250 385-9570 -/ -Duncan 746-9570 www.northerntropic.ca - - - - - ----------250 - ---------250 Vinyl Window Company, Saanichton - - - - - - - - - - - - - - - - - -250 652-0790

WINDOWS NOW AVAILABLE

New Construction and Renovation Specialist Custom Door Shop Qualified Install Team ISLAND OWNED with locations in DUNCAN & VICTORIA

VINYL FIBERGLASS WOODCLAD ALUMINUM

PLEASE CALL FOR A FREE ESTIMATE

Tell your BBB Accredited Business that you saw their name in the Consumer Guide

Victoria 250.385.9570 • Duncan 250.746.9570 ®

Canada Toll Free: 1.877.746.9570

www.sbwindowsanddoors.com

ALSO ASK ABOUT OUR EXCITING COLOUR RANGE

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

NOTES

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

NOTES

DID YOU KNOW? BBB sets standards for ethical business behaviours and monitors compliance. Last year BBB helped people resolve more than 970,000 complaints across North America. BBB services are supported by ethical businesses in the people’s interest. Nearly 400,000 Accredited Businesses across North America meet the BBB’s high standards. BBB Scam Alerts alert people to the latest frauds and rip-offs. There are 114 BBBs operating across North America. BBB offers resolutions of complaints between people and businesses. *Trade-mark of the Council of Better Business Bureaus used under license.

THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

BBB Presents! Hosting an event or workshop? Looking for an excellent public speaker? Rosalind Scott, President & CEO of the BBB serving Vancouver Island is available FREE OF CHARGE to speak at any community event.

Are you part of a senior’s group, community, company or business organization? Would your membership, employees or peers bene¿t from a presentation or workshop about identity theft, common scams, BBB services, or BBB Accreditation? Trade-mark of the Council of Better Business Bureaus used under license.

Ros presents engaging, interactive, customized content that meets the needs and interests of the audience. Presentation Topics Include: • Identity Theft • Top 10 Scams • Red Flags You Are Being Scammed • BBB Accreditation

To book Ros to speak on behalf of the BBB, at your next event, call 250.386.6348 ext. 106 or email at rosalindscott@vi.bbb.org. THE BETTER BUSINESS BUREAU DOES NOT HEREBY ENDORSE OR RECOMMEND ANY PRODUCT, SERVICE OR COMPANY

BRIDGEMAN

NOVA RENOVATIONS LTD.

PLUMBING & HEATING LTD.

Get the BEST!

• Commercial / Residential Serving VictoriaGreater • New House Plumbing & Renovations Sin 1983 ce • Gas & Fireplace Installation & Service • Regular & Tankless Water Heaters • Certiﬁed Cross Connection / Back Flow Prevention • Oil to Gas Furnace Conversion Specialists • FortisBC Preferred Gas Dealer • Gov’t & Fortis Grant Money Approved Dealer • Hot Water Boilers, In Floor & Radiant Heat Experts p

From General Maintenance to New Home Construction, Additions, Renovations, Basement Suites, Bathrooms, Kitchens, Decks, Fences, Replacement Windows, Doors and more . . .

I OR

FREE ESTIMATES

32 YEARS OF EXPERIENCE GUARANTEED WORKMANSHIP

1545 Broadmead d Avenue, A Victoria V www.bridgemanplumbing.ca

CALL 250.656.0373 or Cell 250.216.9361 www.novarenos.com

• Fiberglass Laminates • Torch-on Membranes • Cedar & Composites • Metal & Custom Flashings • Tile & Composites • Cold Ply Flat Roofs • Leak Repair

250.727.1228

RO OOFING G

RESIDENTIAL & COMMERCIAL

FREE ESTIMATES

• Family Owned & Operated • Certiﬁed “Shingle Master Company” • Fully Insured • WCB Approved • 10-30 Year Warranties • Payment Plans

250-661-3722 ACCREDITED BUSINESS

Outside Victoria Toll Free 1-877-255-9821 • www.inﬁnityrooﬁng.ca