Special Features - Connected - Top 100 Most Influential

Abbotsford News, April 2012

F E AT U R I N G A B B OT S F O R D ’ S 2 0 1 1

“I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance.”

100 MOST INFLUENTIAL

TOP

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CONNECTING ABBOTSFORD’S BUSINESS LEADERS TO OUR COMMUNITY Honouring our Top 100 most influential people of 2011, as voted by the Abbotsford community

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STEVE JOBS

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Abbotsford News, April 2012

“You can't build a reputation on what you are going to do.”

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HENRY FORD

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We are a family-owned and operated Ford dealership on South Fraser Way in Abbotsford.

Community-based, communityminded with Customer Service in bu our #1 priority. sin es s List your unique selling points:

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We work very hard every day to improve each and every customer’s experience.

Layne Magnuson is personally involved in every sales transaction giving the customer the utmost attention and consideration.

What is the most important rule you follow when it comes to customer service?

We strive to consistently exceed our valued customer’s expectations and endeavor to always do what is right.

Describe the way(s) your business has given back to the Abbotsford community: Magnuson Ford has raised thousands of dollars through Ford’s “Drive One” initiative. At the close of 2012 we will have completed more than 40 events, potentially raising more than $200,000 for many charities, associations and schools. We have sponsored numerous community events as well as becoming the naming sponsor for the Abbotsford Soccer Association, the Magnuson Ford Mariners FC.

What does the future hold for your business?

We are extremely excited to be poised to renovate our building on South Fraser Way. Our dealership will be updated to become a world-class facility to match our world-class Customer Service.

How has your business used social media to engage customers?

Follow us at magnusonfordsales on Twitter and Facebook.

LAYNE MAGNUSON Dealer Principal

www.magnusonford.ca

magnusonfordsales

From its global operations to one of its local dealerships in Abbotsford, Ford is more committed than ever to decreasing its environmental footprint.

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."(/640/ '03% In addition to the upcoming renovations, Magnuson Ford is one of only a few Ford Dealerships in British Columbia that is a certified alternative fuel systems installer and supplier.

604.857.1327 FOR A BETTER BUYING EXPERIENCE

32562 SOUTH FRASER WAY OPEN SUNDAYS FROM 11-5

The dealership will soon be renovated by MPB Construction, and the result will be a more energy-efficient dealership with much more green space. Carbon footprint reducing features of the new buildings will include energy-efficient electrics, plumbing and drainage. Layne Magnuson, Dealer Principal of Magnuson Ford hopes that the additional green space and ‘greener’ building will be a positive addition to the community which shows the dealership’s commitment to the environment.

In addition to the upcoming renovations, Magnuson Ford is one of only a few Ford dealerships in British Columbia that is a certified Alternate Fuel systems installer and supplier. This gives customers the option of converting their new or current vehicle to propane or natural gas, allowing a 25 per cent reduction in greenhouse gas emissions.

SALES

DETAIL

604.857.1327

604.853.0711

PARTS

TIRES

604.853.7402

604.853.7402

SERVICE

604.853.7401 Service with us and ask for your complimentary A&W breakfast while you wait!

OPEN SATURDAYS!

Abbotsford News, April 2012

myBusiness

360 Fabrication Inc. is your ultimate one-stop auto shop for custom body and paint, hot rods, muscle cars, collision repair, car and marine audio, and high-end upholstery. With over 43 years of combined experience, owners/brothers Rick and Daryl Francoeur have been creating and customizing anything with wheels. Two years ago they decided it was time to purchase their own property, where they could continue to innovate, create and customize vehicles beyond expectations. As well, they also joined forces with CARSTAR Quality Collision Service.

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“Winning isn’t everything, but wanting to win is.” V I N C E

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List your unique selling points: We always think outside the box and do work most custom shops would never try, which makes us a favourite amongst owners of exotic cars, trucks, hot rods, muscle cars and bikes. 360’s collision repair department is part of the CARSTAR Quality Collision Service chain and we operate to ICBC’s Valet Shop standards.

How has your business changed or adapted in recent years?

In six short years, we have grown to become the largest custom shop on the West Coast and the second largest custom shop in Canada after moving into a 22,000 sq. ft. building located at 31450 Peardonville Avenue. In addition, 360 is enroute to expand their current 33 employees to more than 40.

Describe the way(s) your business has given back to the Abbotsford community: 360 Fabrication is a major sponsor of the Abbotsford Christian Knights high school drag racing team. We also sponsor local charities and help raise funds through our open house BBQ’s.

What is the most important rule you follow when it comes to customer service?

No matter how big, or how small, all jobs are a top priority. We stand by our reputation for superior workmanship and treat every customer who walks through our door with respect and the best in customer service.

What are your proudest achievements?

We are the recipients of up to 1,000 awards including: Abbotsford Chamber of Commerce - Service Excellence Award, Abbotsford A-List - Favourite Auto Body/Repair Shop and 2011 Body Shop Magazine - Top Custom Shop for all of Canada. We have also achieved international recognition with a growing customer base from Toronto to LA.

www.360fabrication.com

RICK FRANCOEUR Owner

we don’t just meet standards...

we set them

awarded top custom shop in canada – body shop magazine 2011

• hot rods • muscle Cars • upholstery

• car & marine audio • custom paint & body

us on ™

FABRICATION INC.

@ www.facebook.com/360fabricationinc

A B B O T S F O R D

31450 Peardonville Rd, Abbotsford • www.360fabrication.com • 604.859.3608

™

CAR & MARINE AUDIO

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Abbotsford News, April 2012

“Your real influence is measured by your treatment of yourself.” A . B R O N S O N

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Ronald Allan Clothiers, fashion for men & women, was established in 1953.

Our styles range from casual, to business casual, to corporate wear and special occasion. From jeans to tuxes. From off the rack to custom special order. We are fortunate to have customers from all parts of the Fraser Valley, Vancouver, and Vancouver Island.

Heat hockey games, concerts and events at the AESC, golfing, walking the dog on the dike and trails.

What is the most important rule you follow when it comes to customer service?

Treat your customer as you would like to be treated.

Describe the ways your business has given back to the Abbotsford community: We have been fortunate to contribute to the many non-profit charitable organizations, from larger well-known events to smaller worthwhile groups, individuals, and organizations for over 35 years.

www.ronaldallan.com

DENNIS GIESBRECHT Owner

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For Gala events, Christmas parties, Weddings or Prom we have the dress for you! Come meet our team and see. Try our lovely selection of dresses for all occasions. Since 1986 we have participated in the Cinderella days of your lives Abbotsford!

A LC O T T

What is the most important rule you follow when it comes to customer service?

We ask ourselves how would we as individuals expect/want to be served? We try to accommodate, to meet and exceed our clients’ expectations. We realize that usually this is the first experience with formalwear for our clients, so we need to educate and inform on the uniqueness of the industry. Our team are amazing women, caring, genuine and dedicated; we strive to balance the Bride’s desire to please all her bridesmaids and fulfill her wishes for a magical day.

Brides, Mothers, Flowergirls, Bridesmaids, Graduates all have a vision of their special day, and we do our best to make that happen, from 2 years old to 80, and size 0 to size 30. For 26 years we can proudly say we’ve been to ‘the occasions of your lives’!

Describe the way(s) your business has given back to the Abbotsford community: C&L is a founding sponsor of the Crystal Gala Breast Cancer Foundation. “When Gerri is involved in a community event everyone on the team at C&L gets involved, that’s just the way it is!” says Robynn, no matter if it’s the Abb. Police Board Gala, Abb. Heat Foundation, Abb. Executives Association or Abb. Restorative Justice.

We have mentored dozens of work experience students from the Valley; many of them have stayed on to join our team. Together with the community, we try to make Abbotsford the best it can be.

www.champagneandlace.com

ROBYNN MACFARLANE Manager, Champagne & Lace

G N I R SP NS FASHIO

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your 33428 south fraser way, abbotsford ford men’s 604.859.7010

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33811 S. FRASER WAY 604.852.8686 CHAMPAGNEANDLACE.COM

Abbotsford News, April 2012

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Canadian Western Bank (CWB) has been in business for 28 years. The Abbotsford branch opened on Clearbrook Road almost 5 years ago.

We primarily operate in the four Western provinces, and also have wholly owned companies offering insurance, trust, leasing and wealth management in a number of provinces throughout Canada. We are one of Canada’s Best 50 Employers (for the 6th year in a row) and one of Canada’s 10 most admired Corporate Cultures 2010.

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“To waken interest and kindle enthusiasm is the sure way to teach easily and successfully.“ T R YO N E D WA R D S

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What attracted you to living and working in Abbotsford?

I moved here in 1994 as a financial services employee and it immediately felt like home. Sandy and I settled in and raised our three kids in a caring community of great people, schools, parks, and facilities like our UFV, that they all attended. We are very fortunate.

List your unique selling points: It’s the fact that we bank on people that sets us apart. We think differently. We offer friendly, personal service – and no voicemail. We pride ourselves on our entrepreneurial approach to financial services and we are responsive, resourceful and realistic. We know our local markets and make decisions locally.

How has your business changed or adapted in recent years?

CWB started out in 1984 at a time when many felt a Western Canadian-based bank could not succeed. Over the years we have moved from being a predominantly commercial services provider to now a full service Canadian bank. We offer a full line of services with retail products like credit cards, deposit accounts, home mortgages and loans, as well as an industry-leading rate for our Tax-Free Savings Account.

What does the future hold for your business?

We have just completed our 95th consecutive profitable quarter as of January 31st, 2012.

We want to continue this trend. In the strong Western economy, CWB be a key partner in leveraging opportunities in Abbotsford.

Describe the ways your business has given back to the Abbotsford community: Our branch and staff are active with many organizations and charities in Abbotsford. Through individual service clubs, boards, and associations, like Rotary, Indo Canadian Business Association, Fraser Valley Child Development Centre and others, our people help to make this a better community.

We work closely with Big Brothers Big Sisters of the Fraser Valley through our Greater Interest GIC and we also are active in their Bowl for Kids Sake where we have raised in excess of $10,000 over the past few years. We are United Way Gold Sponsors through employee participation, Angel Sponsors with The Crystal Gala Foundation, which raises funds for breast cancer screening, The Abbotsford Hospice, the BC Cancer Foundation, Matthew’s House and others. I personally volunteer my time with associations including the Rotary Club of Abbotsford where one of the key events is the Million Dollar Hole in One which raises money for the new Campus of Care.

www.cwbank.com

HUGH ELLIS

Assistant VP & Branch Manager

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Abbotsford News, April 2012

“Act as if what you do makes a difference. It does.”

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For over a quarter of a century Columbia Countertops has been creating the ultimate in countertop surfaces.

Backed by a strong family history, Columbia has been built on the cornerstone of innovative products and groundbreaking technology; the company offers an unmatched value and originality that is simply unique.

Over the years Columbia has grown from its original product offering of laminate to today’s full collection of laminate, granite, quartz, solid surface, recycled products, stainless and butcher block. With a wide variety of countertop solutions we ensure that your new countertops accurately reflect you and your lifestyle.

Whether you are trying to achieve a traditional, transitional or contemporary design, Columbia offers affordable luxury for every home.

Do you have a mission statement? If yes, what is it?

Mission: “Faithfully serving others, with quality and value in our products, with integrity and respect in our actions.”

What is the most important rule you follow when it comes to customer service?

Columbia Values: Quality Product, Great Service, Pride in our work – “At Columbia we provide great value to the customer, in a helpful way, always giving our best effort.”

www.columbiacountertops.com

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How has your business changed or adapted in recent years?

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WILLIAM JAMES

What is the most important rule you follow when it comes to customer service?

Every day we strive to meet, or exceed clients expectations in their Sales, Parts & Service interactions with our team members – our staff are friendly, helpful & truly interested in making your experience here the best it can possibly be.

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Now in our 46th year as Toyota’s longestserving Western Canada Dealership, we believe we’ve learned what our customer’s have come to expect. Our entire staff is committed to excel in every facet of our dayto-day interaction with our most important asset; our customers.

Describe the ways your business has given back to the Abbotsford community: Sunrise Toyota is very proud of its ongoing support for numerous local charities (Big Brothers/Big Sisters, the Abbotsford Food Bank and Run For Water), that directly affect people in our community. We have also enjoyed a long history of supporting youth sports teams in the community. It is our belief that a key to our current & future growth is our ties to, and our giving back to the community that also supports our business.

How has your business used social media to engage customers?

We have recently expanded into social media through Twitter (sunrise_toyota) & Facebook (Sunrise Toyota Abbotsford) to allow us to interact with clients in new ways so that we can continue to enhance your every experience with Sunrise Toyota!

www.sunrisetoyota.ca

MARK SMITH

COLUMBIA COUNTERTOPS Team

General Manager

Love

your countertop Visit us:

and o our newly renovated show showroom for all your co countertop needs

We specialize in: Granit • Solid Surface Granite Quarttz • Butcher Bl Quartz Block

ON

NOW! $

6000 CASH INCENTIVES

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UP TO

ON OUR

MOST POPULAR 2012 MODELS

COUNTERTOPS Now Open on Saturdays!

Ends April 30th.

Showroom Hours: Monday-Friday 8am - 4:30pm Saturday 10am - 3pm

www.columbiacountertops.com

604.857.2657

2210 Mason Street . Abbotsford, BC / Ph. 604.850.0371 . Toll Free. 877.850.0371

Toll free 1 877 607 1475 DL#5736

www.sunrisetoyota.ca

Abbotsford News, April 2012

“If you ask me what I came into this life to do, I will tell you: I came to live out loud.” E M I L E Z O L A

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Tanglebank Gardens was established in 1996, and is located in the beautiful countryside of Mt. Lehman.

Arnold and Brenda Falk along with their daughters Lauren and Kayla are creating a place of tranquility and peace where “Heaven seems just a little closer to Earth”. This boutique-style nursery is always changing and looking for unique products for our visitors’ enjoyment. Sharing our passion with you is our greatest enjoyment and our desire is for you to experience these practical pleasures, because everyday life should be beautiful.

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List your unique selling points: Tanglebank is the Fraser Valley’s only garden centre set in a garden with Inspiring and beautiful boutique-style displays that showcase plants that will work together in your garden or container. Tanglebank looks for, and sources unique handcrafted North American and European pottery.

How has your business changed or adapted in recent years?

Tanglebank continues to grow each year adding new gardens, new products, and this year’s newest addition to date, a new 3400 sq. ft. building home to Brambles Bistro as well as an expanded gift and flower store. Chef Kayla will bring the outdoor garden in and serve up tasty garden fresh cuisine for our guests. We know you’ll enjoy her unique style.

What is the most important rule you follow when it comes to customer service?

It is our desire to treat every visitor as a guest, inviting them into our family and to experience the peace and tranquility that this family garden has to offer.

Describe the ways your business has given back to the Abbotsford community: Tanglebank believes in giving back to our community by supporting many local charities including Cyrus Centre, Abbotsford Hospice, Salvation Army Hope Garden, local schools, churches and organizations. We have been privileged to host School Art Shows, Community Craft Shows and Events as well as our Mother’s Day Tea in the garden and Old Fashioned outdoor Christmas Fair.

How do you feel you have influenced Abbotsford, either in the past, the present, or the future?

The family at Tanglebank Gardens feel that in the words of Frank Lloyd Wright “If you foolishly ignore beauty you’ll soon find yourself without it.” It’s our goal to help make Abbotsford a more beautiful place to live, one garden at a time.

www.tanglebank.com

TANGLEBANK TEAM

gardening

Your source for

OFFERING...

GARDEN DESIGN

GARDENING & COOKING WORKSHOPS

UNIQUE POTS AND CONTAINERS

CHRISTMAS STORE AT CHRISTMAS

EVENTS & WORKSHOPS FOR CHILDREN DISPLAY GARDENS TO INSPIRE AND LEARN FROM GREAT PLANTS FOR YOUR ORNAMENTAL GARDEN & KITCHEN GARDEN

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OPENIN

2 1 0 2 IN A FRESH TAKE

R E CUISIN NED FO STAY TU L FARM FRESH CA ON LO

29985 Downes Road Abbotsford · 604.856.9339 www.tanglebank.com

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Abbotsford News, April 2012

“One person with a belief is equal to a force of ninety-nine who have only interests.” P E T E R M A R S H A L L

PriceSmart foods is a leader in giving back to our community. Abbotsford benefits from their dedication in supporting many local charities. Community support is a top priority and food drives are one of the key areas PriceSmart foods champions.

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“Always Customer First” is what we practice and deliver on

daily. Customers are our lifeblood. We do our very best to react immediately limiting your wait times at the checkout and have additional self scan checkouts as an alternative. Clean Fresh and Friendly.

List your unique selling points: PriceSmart Foods is conveniently located in the heart of Abbotsford’s downtown core, in West Oaks Mall. Always free items, such as Milk, Butter, Eggs, Bread, Potatoes and Ground Beef with point redemption. Full Pharmacy and Nutritional tours to name only a few.

How has your business changed or adapted in recent years?

We adapt to meet our customers ever-changing needs and shopping habits. Things like Sustainable Seafood, and demographic shifts. We expand our offering to service the needs of the community to industry leading Green initiative and our commitment to choose local. Everything we do has a focus on the community we’re part of.

What does the future hold for your business?

The future looks positive. Being able to react quickly to a changing competitive landscape helps keep us in step and up-to-date on what our customer really wants.

Describe the ways your business has given back to the Abbotsford community: We are involved throughout the year with hundreds of Schools, Sports teams, organizations and non-profits supporting, helping make these events a success including fundraising events at our store as well. We are heavily committed to the Food Bank, and raise thousands of dollars each year for B.C. Children’s Hospital. We give back in other ways also from Hydro savings initiatives to our reuse - recycle commitment. You can always visit us on-line as well at www.pricesmartfoods.ca for addition information about our BC owned and operated company.

JOE FAUCHON

www.pricesmartfoods.ca

Store Manager

At PriceSmart foods we believe in keeping it fresh and local.

CHOOSE FROM A WIDE VARIETY OF FARM FRESH LOCAL PRODUCE AND PRODUCTS, AVAILABLE EVERY DAY! Need some guidance and direction reading nutrition labels?

LIVE WELL EAT WELL

300 - 32700 S. Fraser Way, Abbotsford 604.854.5318 • pricesmartfoods.com OFG: Proudly local for nearly a century.

Sign up for an in-store tour with a Certified Dietitian.

Our friendly staff are here to help you keep your family's nutritional needs met.

Abbotsford News Thursday, April 2012

myBusiness

Homestead Nurseryland & Florist has been offering quality plant material and gardening knowledge to the Abbotsford community for the past 29 years. Dan Trayler and his staff are committed to providing customer satisfaction and sharing their passion for gardening!

Homestead looks forward to helping you beautify your living space for many years to come.

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• Our business focus is only on gardening, landscaping and floral design. We are specialists in our field.

• Knowledgeable and helpful staff is priority #1. We ensure all our staff stay up-to-date with all the current gardening trends.

• Quality of plant material and selection.

• Providing access to new and improved plant varieties.

• We create a pleasant and relaxed shopping environment.

How has your business changed or adapted in recent years?

• Relocated to our current, larger location.

• Expanded selection of plant material, namely their bedding and perennial selection, by focusing on container and small space gardening. We love to introduce gardening and growing to young families through clinics and how-to events.

What are the most important rules you follow when it comes to customer service?

• Treat the customer how you would personally like to be treated.

• Help everyone with honesty and integrity.

• Pass on your knowledge to the customer to set them up for success.

Describe the ways your business has given back to the Abbotsford community.

• Homestead does their best to work with as many local charities and to accommodate as many local requests as possible.

• By helping their customers to create an outdoor living space in which they can relax, take pride in and enjoy.

How has your business used social media to engage customers?

• We use Facebook and our website, www.homesteadnurseryland.com, to promote specials, demo courses, events, and what is new and trending in the garden.

DAN TRAYLER OWNER

GARDENING MINI ROSES

NEW DOUBLE ORIENTAL LILIES

reg. $4.99, 4 inch pot

reg. $12.99, gorgeous pack of 3

3 varieties to choose from, reg. $8.99

$ 99

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NURSERYLAND STEER MANURE

MOSS CONTROL PKG

SPRING PANSIES

1.

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$ 47

2.

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1 bag dolo-plus prilled lime 10 kg + 1 Nurseryland moss control (hose end R.T.U.)

$

98

19.

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5.

beautiful colour, pack of 3

$ 49

1.

offer expires April 17, 2012

31888 Marshall Road • 604.854.6601 • homesteadnurseryland.com

OPEN EVERY DAY 9:00AM - 5:30PM

Just off Clearbrook Rd.

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Abbotsford News, April 2012

F E AT U R I N G A B B OT S F O R D ’ S 2 0 1 1

100 MOST

TOP

WE ASKED OUR READERS TO LI WERE THE MOST INFLUENTIAL PE

A L L A N ASA P H

DR MARK EVERED

Executive Director, Abbotsford Chamber of Commerce

President, University of the Fraser Valley

KEN BAERG

Member of Parliament for Abbotsford

Economic Development, City of Abbotsford

M P E D FAST A I R D F L AV E L L E

MSA Computers

SAT W I N D E R B A I N S

Director, Indo Canadian Studies UFV M AYO R B R U C E B A N M A N

ANDREW FRANKLIN

Publisher, Abbotsford News HANK FUNK

Mayor, Abbotsford

President, Cap-it

JA N E T B A R R I E

KEN FUNK

HUB Financial

Businessman/Rotary Club of Abbotsford

CHIEF DON BEER

PAT R I C K G I E S B R E C H T

Abbotsford Fire Department

President, Abbotsford Chamber of Commerce

JAS O N B LU M E N F E L D

MOE GILL

General Manager, Abbotsford Entertainment Sports Centre

City Councillor

C I N DY B O U RY

KEVIN GODDEN

Branch Manager, Raymond James Financial

Superintendent of Schools

H E N RY B R AU N

General Manager, Abbotsford Pilots

City Councillor

SUZANNE GREENING

KEN BAERG As Director of Economic Development for the City of Abbotsford, Ken Baerg gets to meet a lot of movers and shakers in the community. But his ongoing work on the annual Run For Water has made him an invaluable resource as well. Baerg, a lifelong resident of Abbotsford, is one of the founding directors for the annual run, which raises awareness about the water crisis in Africa. From its humble beginnings in 2008, the run has steadily grown. In 2011, the Abbotsford event became the third largest event of its kind in B.C. with more than 3,500 runners participating. And Run for Water has now expanded into Calgary. As well as being a big part of the run, Baerg also participates in a wide range of sports as both a player and a coach.

JAC K G O E S O N

PA M E L A B R E N N E R

Executive Director, The Reach Gallery

General Manager, Agrifair

M A N P R E E T G R E WA L

GERRI CHARLES

Champagne & Lace

Manager, Immigrant Services, Abbotsford Community Services

KA R I N A C H OW

MIKE HAIRE

Director of Development, The Reach Gallery

Educator, Clayburn Middle School

PAT C H R I ST I E

Wide Image Pro, Abby Fest

MUSLEH HAKKI

Abbotsford Community Services D I A N N E CO M M O N

MADELEINE HARDIN

Associate Dean of Faculty, UFV

UFV Professor

LY N N E H A R R I S

DON CURTIS

Sales Manager, Magnuson Ford

Community Supporter / Former Councillor

TA N YA C U R T I S

YVO N N E H AY D E N

Marketing Manager, Nutriva Group

Manager Visitor Services, Tourism Abbotsford

M A R K DA N A

G O R D H O L LOWAY

Realtor, Re/Max Little Oak Realty Ltd.

KPMG

M A RV I N D E C L A R E

DAV E H O L M B E R G S R .

Executive Director, Psalm 23

Businessman, Community Supporter

MLA MIKE DE JONG

B A L B I R KA M B O

Minister of Health, MLA - Abbotsford West

Royal Bank of Canada

JA N N A D I E L E M A N

M A R I O N K E YS

Community Relations Coordinator, Abbotsford Community Services

Abbotsford Hospice Society

MARK DUYNS

Director of Sales, Ramada

Canadian Sport Centre

C H R I ST I N E L A N E F R E D DY L AT H A M

D O R OT H Y DYC K

Artistic Director, Abbotsford Children’s Theatre

Abbotsford Printing Inc.

DAV E L E D E

HUGH ELLIS

Canadian Western Bank

Community Investor, Dave Lede Family Charitable Foundation

PAU L E S P O S I TO

BRIAN LEE

Esposito Group

Lee’s Fine Jewellery

PAT T I E VA N S

DEB LEHMANN

Educator, Margaret Stenersen

Executive Director, Abbotsford Hospice

WAIT A MITTS ON YOUR CAR. WE CAN’T TO GET OUR

S AT W I N D E R B A I N S The Director of the Centre for IndoCanadian Studies at the University of the Fraser Valley, Satwinder Bains is a long-time advocate of cross-cultural education. She has been a diversity educator, community developer and community activist in the areas of women’s rights, youth empowerment and immigrant settlement integration. Bains is an avid participant in community affairs, both at the civic and provincial levels.

She has served on numerous committees. She played a huge role in the organization of the 100th anniversary celebration of the Historic Gur Sikh Temple, the oldest in North America. She not only helped plan the celebration itself, but also assisted in creating a year-long list of events to commemorate the occasion.

HENRY BRAUN A first-time Councillor for the City of Abbotsford, Henry Braun has a long history in the community. He has lived here for almost six decades and in that time has served on the Abbotsford Police Board, the Economic Development Commission of the City of Abbotsford, and the Abbotsford Airport Authority board of directors. Formerly the coowner, president and CEO of Abbotsford-based Pacific Northern Rail Contractors Corp., Braun retired in 2003. He is currently the president and co-owner of two investment companies, and the owner of Murphy Ridge Farms and Upper Hat Creek Ranch. Braun has also been a member of the board of directors for Canada Place Corporation.

thorough detailing is part of every Craftsman job. And along with our lifetime guarantee and AIR MILES® reward miles, another reason why we’re BC’s favourite bodyshop. Next time you need repairs, experience our kid glove treatment for yourself. You’ll be in good hands.

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Abbotsford News, April 2012

S T W H O T H E Y F E LT O P L E I N O U R C I T Y. . .

Whether it be politicians, coaches, business professionals, teachers or just someone you felt makes a difference, we wanted to know their names. The readers have spoken. The following is a list of Abbotsford’s top 100 most influential people as chosen by you. The list is in no particular order.

D O R OT H Y DYC K Co-owner of Abbotsford Printing Inc. and a former Abbotsford Chamber of Commerce president and executive director of the Abbotsford Downtown Business Association, Dorothy Dyck has nothing but love for her hometown.

She is the past chair of the Crystal Gala Foundation (a fundraiser for breast cancer) and has served terms on the Abbotsford Police Board and the BC Police Board. Dyck’s company takes on many gratis promotional printing projects annually, both large and small.

She often liaises with these groups, and volunteers on special event committees and task forces throughout the community. When she isn’t working at her business, volunteering in the community, and spending time with her family, Dorothy enjoys travelling and reading.

D AV E H O L M B E R G S R .

A prominent local businessman with ties to dozens of community organizations, Dave Holmberg retired this year as president of Bobcat Country Sales. However, he still plays a huge role in the shaping of the community. Politically, he is a wellknown Liberal supporter, having worked on several campaigns for Mike de Jong. He is also chair of the Abbotsford Airport Authority.

But he is perhaps best known for his generosity. Holmberg has offered financial support to many charities, most recently the Abbotsford Hospice Society. Holmberg House, a two-storey, 2,650-square-metre facility is named after his son, and honours the life and legacy of David Holmberg Jr., who passed away in March 2011 after a battle with cancer.

D E B LOW E L L

PAT R I C I A SA P I E L A K

Public Relations Director, Salvation Army

Manager Business Banking, Scotiabank

D E P U T Y C H I E F R I C K LU CY

C I N DY S C H A F E R

Abbotsford Police Department

School District Trustee

B I L L M ACG R E G O R

W E N DY S C H U LTZ

City Councillor

General Manager, Sevenoaks Shopping Centre

V I JAY M A N U E L

Vice Principal, W.J. Mouat Secondary School

DAV I D S H E AC H

B A R RY M A R S D E N

Executive Director, Big Brothers Big Sisters of Fraser Valley

Founder & Chairman, Cascade Aerospace KA R E N M AT T Y

Developer/ Matsqui Land Corporation DEANNA MCINTYRE

Fundraising, Event & Volunteer Coordinator, MS Society JA N I S M I TC H E L L

A N DY S I D H U

Publisher Punjabi Patrika M A R T I N S I LV E R ST E I N

UFV Criminology Professor

DAV E M U R R AY

DA N ST E FA N S O N

Manager, Abbotsford Food Bank

Exec. Director, Tourism Abbotsford/Tradex

KO R KY N E U F E L D

F R E D ST R U M P S K I

School District Trustee

Developer

W E N DY N E U F E L D

LO R R I SAWATS KY

The Co-operators Insurance

Executive Director, Hunger Response International

S GT M I K E N OVA KOWS K I

Abbotsford Police Department BEV OLFERT

Executive Director, Abbotsford Youth Commission G E O R G E P E A RY

Community Supporter, former Mayor

City Councillor

L A N E SW E E T I N G

Forsite Developments Inc. M A R K TAY LO R

General Manager, Parks, Recreation & Culture, City of Abbotsford JAY T E I C H R O E B

LY N N P E R R I N

General Mgr, Economic Development City of Abbotsford

Spokesperson for Water Watch, Abbotsford - Mission

ST E V E T H I E SS E N

STA N P E T E R S E N

School District Trustee

D R . DA R RY L P L E C AS

Sgt. Mike Novakowski of the Abbotsford Police Department has won an impressive number of awards. An officer since 1989, Novakowski is best known for his work in developing the “Operation” series of anti-gang programs for youth and their parents. The series – including Impact, Tarnish, Veritas and Acorn – focuses on kids making positive choices in their lives.

His commitment to community service has earned him numerous accolades. In November 2011, he was presented with his third meritorious service award of his career. He also won in 1997 and 2008. Other honours include the Paul N. Tinsley Scholarship, the Abbotsford Police Award for Outstanding Community Service and a Solicitor General Community Safety and Crime Prevention Award.

Director of Development, Canuck Place

JOHN SMITH

City of Abbotsford

S G T. M I K E N O VA K O W S K I

L AU R I E S H O P L A N D

Events Coordinator, Big Brothers Big Sisters

F R A N K P I ZZ U TO

UFV Criminology/Criminal Justice RON PRICE

CEO, Communitas Supportive Care Society T R E VO R T H R O N E SS

Strategic Corporate Resolutions D O R OT H Y VA N D E R R E E

Executive Director, MSA Museum Society B I L L VA N D E R KO O I

President, Abbotsford International Air Show

President, Bakerview EcoDairy / CEO, Nutriva Group

PREET RAI

M L A J O H N VA N D O N G E N

School District Trustee

MLA - Abbotsford South

A N G E LO R E A

M I LT WA L K E R

General Manager, Dignity Funeral Home of Fraser Valley

Executive Director, Kinghaven Peardonville House

CHIEF BOB RICH

RYA N WA LT E R

Abbotsford Police Department

Abbotsford President Heat

M AT T H E W R O B I N S O N

C H R I ST I N E W I E B E

Mortgage Broker, Dominion Lending

Volunteer Abbotsford

PAT R I C I A R O SS

SHIRLEY WILSON

City Councillor

Director of Development, FV Child Development Centre

R O D SA N T I AG O

Executive Director, Abbotsford Community Services

ARTIST STUDIO. AN IN HIS

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nder the skilful hands of our painters, mishaps become masterpieces. And our AIR MILES® reward miles always leave a lasting impression. Next time you need repairs, pop into Craftsman. With 2 Abbotsford locations, we’re more accessible than ever.

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32895 South Fraser Way; (604) 859-1158 #1-31580 South Fraser Way; (604) 850-1069 31 locations from Colwood to Calgary craftsmancollision.com

D O R I S WO O D M A N M C M I L L A N

President, Numbers Unlimited

®™ Trademark of AIR MILES International Trading B.V. Used under licence by LoyaltyOne, Inc. and Craftsman Collision Ltd.

Abbotsford News, April 2012

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20-million people attended more than 11,000 events in Global Spectrum venues last year. Based in Philadelphia, PA, Global Spectrum is part of Comcast-Spectacor, one of the world’s largest sports and entertainment companies. ComcastSpectacor also owns the Philadelphia Flyers of the National Hockey League, Ovations Food Services, a food and beverage services provider, New Era Tickets, a full-service ticketing and marketing product for public assembly facilities, Paciolan, the leading provider of venue establishment ticketing, fundraising and marketing technology solutions, Front Row Marketing Services, a commercial rights sales company, and Flyers Skate Zone, a series of community ice skating rinks.

www.abbotsfordcentre.ca facebook/abbotsfordentertainmentandsportscentre twitter@AESCevents

List your unique selling points: • I am a very passionate person and wear my heart on my sleeve. • Work is my life and life is my work. • I love building relationships and keeping them strong throughout my lifetime.

JASON BLUMENFELD General Manager

AUGUST 29 to SEPTEMBER 2

2012 Tickets on sale at the box office, at www.abbotsfordcentre.ca or charge by phone 1-866-977-AESC

PRESENTED BY

OFFICIAL SPONSORS

Abbotsford News, April 2012

“To succeed… You need to find something to hold on to, something to motivate you, something to inspire you.”

TONY DORSETT

Do you have a mission statement?

If yes, what is it?

What attracted you to living and working in Abbotsford?

Describe the way(s) your business has given back to the Abbotsford community:

I want to be the best I can possibly be by always learning and asking questions to understand the needs of the community and nation I live in. I want to give back as much as possible which in turn will grow me personally and professionally and make the place we live the best possible place to be.

• Where it was located on the map had some major influence as I have never lived out west or in another country before.

• The biggest reason was the situation the building was in at the time I was asked to come here. I wanted to continue to grow my resume and thought this would be a great challenge for my career and future in this amazing business.

• Whether it is individual efforts of our staff or as a whole, Global Spectrum has given back to the Abbotsford Community in a number of different ways.

• Global Spectrum has opened the doors to the Entertainment & Sports Centre all year round to allow the community to walk around the concourse when weather may keep them from doing it outside.

This is a free service for the community.

• We have volunteered at McHappy Day. • We have volunteered for Operation Red Nose, the Salvation Army, and the Food Bank.

• I am on the Board for the JDRF Telus Walk to find a cure for type 1 Diabetes.

• Helping to set up special events held in Old Historic Downtown Abbotsford.

• Cleaning local walking trails.

• Donating tickets to different organizations.

• Allowing not-for-profit groups to work some of our concession stands with a portion of the proceeds going back to the organization.

What is the most important rule you follow when it comes to customer service?

• We have company-wide customer service program called the ‘How You Doin’ Program’. This began in Philadelphia and now is a part of every one of our Global Spectrum managed facilities. There are ten (10) principles listed under this program with number one being customer first.

• We must treat every customer like they are the most important person.

• We do monthly drawings to award our part-time staff for going above and beyond to make our customer experience fantastic.

How has your business changed or adapted in recent years?

• The business is becoming more interactive with the customer. Feedback is given to you a lot quicker due to social media. Customer Service is always number one and now it is not just about being good, it is about being great.

• Because of the competition it is always a fight to bring in more events. I must be willing to take more risk to get the shows that fit the community but also need to make sure we are avoiding taking unnecessary risks.

What do you enjoy doing in Abbotsford during your spare time?

When I have spare time I enjoy going to the gym, hanging out with some of the great people I have met here, enjoying the many great local restaurants and just relaxing at home.

What does the future hold for your business?

• Global Spectrum continues to look to grow our

event schedule and become imbedded into the community.

• Everyone from Vancouver to Hope will know about the Abbotsford Entertainment and Sports Centre.

How do you feel you (or your business) have influenced Abbotsford, either in the past, the present, or the future?

I feel I have influenced Abbotsford to step outside the box and to become the city it strives to be which is a hub not just for those living and working here but one where people from everywhere will come to see what it has to offer.

How has your business used social media to engage customers?

• Global Spectrum is very active on Facebook and Twitter. For events we do pre-sales using Facebook and also contests to engage the customer.

• We also work hand in hand with our partners social media pages to help grow our business. This also includes e-mail blasts to our Cyber Club and to the Cyber Clubs of radio stations, businesses, etc.

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Abbotsford News, April 2012

“Things do not happen. Things are made to happen.” J O H N F. K E N N E DY

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• We are part of the largest flooring co-op in the world “Carpet One Floor & Home” but still locally owned and operated.

• We are the only store that offers the “Beautiful Warranty”. Simply, if a customer does not like their new flooring for any reason, we will replace it including labour!

• We offer no charge in-home estimates and no charge short-term loan of flooring samples • Chosen as Abbotsford’s favourite flooring store for 4 consecutive years.

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Tip Top Carpet One has proudly served Abbotsford, and surrounding areas, for the past 46 years.

Started in 1966 by Roy Jacobson, Tip Top has built a large customer following providing great service and competitive pricing.

The local family business continues to thrive.

How has your business changed or adapted in recent years?

This industry just like many is constantly coming out with new products (greener) and technology and it’s our job to stay up-todate on all new products so we ensure our customers get the best products & knowledge for every application. With the advent of box stores venturing into flooring, we are finding consumers have ‘been there done that’ and rely on us for our expertise and installation advantages.

Do you have a mission statement? If yes, what is it?

Our goal is to remain as the valley’s most trusted reliable flooring store, offering the best service, up-to-date products and the ability to transform your space into a functional and beautiful environment.

www.tip-top.ca

PHIL DAVIES General Manager

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List your unique selling points: We have worked hard to create a warmer, home like atmosphere in the reception and exam room to bring down the stress levels of pets when they enter our facility. It looks like home, something the animals can relate to.

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Come in and visit us... Our living room appearance with softer lighting, music, treats and the smell of coffee makes your pet think they are at home instead of a hospital, keeping them calm and relaxed.

What attracted you to living and working in Abbotsford?

Abbotsford is a vibrant, rapidly developing, multicultural community and can provide all the services of a larger center without the crowding of the big city. It is truly ‘A City in the Country’.

Describe the way(s) your business has given back to the Abbotsford community: Due to our knowledge base of exotic and wildlife species we have provided support services on these animals to Elizabeth Melnick’s Wildlife Centre, Critter Care Wildlife Centre and the SPCA. As well, we regularly provide students from Douglas College, West Coast College, Granville Business College and Abbotsford high schools an opportunity to obtain their practicum experience in veterinary medicine. We believe in sharing our knowledge and skills and being involved in training future veterinary professionals.

www.whatcomvet.com

WHATCOM ROAD VETERINARY HOSPITAL

Your

TOP FLOORING STORE in Abbotsford

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When you choose Tip Top as your flooring store, you will receive great one-on-one customer service, and a guarantee that we will be here for you tomorrow.

Proud to serve Abbotsford’s top 100 ... and their humans!

5” ANTIQUED OAK

HARDWOOD 3 Colours

299.

$

sq/ft

EVENING APPOINTMENTS ARE A V A I L A B L E M O N D AY - F R I D AY

46 Years

in the community! carpet hardwood vinyl tile laminate window coverings

TIP TOP CARPET ONE

®

FLOOR & HOME

MONDAY - FRIDAY 8:00AM-8:30PM SATURDAY 9AM-2PM DROP-OFF APPOINTMENTS AVAILABLE

WHATCOM ROAD V E T E R I N A RY H O S P I TA L

SINCE 1966

102- 2100 Whatcom Rd. 604.850.0960

31388 Peardonville Rd., Abb. 604.850.6632 or 604-857-0072 www.tip-top.ca

(behind Tim Horton’s, next to Booster Juice and McDonald’s)

T H E O N E S TO R E F O R T H E P E R F E C T F L O O R

www.whatcomvet.com Dr. I. Elizabeth Borgmann | Dr. Ken Macquisten | Dr. Andrea Pechey

Abbotsford News, April 2012

myBusiness

RALPH MARSTON

myCommunity

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Lee’s has built its reputation for being the best by offering the best possible value for dollar of any jeweller anywhere. We understand that fine quality jewellery will cost you a little more, but our jewellery is designed to last a lifetime. That’s real value.

Since 1981, Lee’s Fine Jewellery has been the Fraser Valley’s favorite jewellery store. Our name is synonymous with fine quality gems, diamonds, precious metals, custom designs, expert repairs, and most of all, trust.

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Describe the way(s) your business has given back to the Abbotsford community: We don’t have enough space here. Over 30 years we have supported many worthy causes, but in recent years, have crystallized our efforts in support of the Abbotsford Hospice Society. I have committed to design exclusive jewellery pieces for Hospice to a value of $125,000 over five years, as well as act as advocate/ambassador for Hospice within our community.

List your unique selling points: Dedicated, knowledgeable staff, with an average length of service for at least 9 years, who deliver exceptional service.

What attracted you to living and working in Abbotsford?

I have been living in Abbotsford for 35 years, enjoying the “small town” feel, and the opportunity of knowing so many people personally.

What is the most important rule you follow when it comes to customer service?

To exceed customer expectations in a way to really WOW them. Turn a mistake into an opportunity.

What does the future hold for your business?

We continue to evolve with our community, and as a testament to positive attitude, I look forward to our 50th anniversary.

How do you feel you (or your business) have influenced Abbotsford, either in the past, the present, or the future?

I think that we have made Abbotsford a more ‘community aware’ city through our support of so many causes and organizations.

www.leesfinejewellery.com

BRIAN LEE OWNER

a Fabulous Sale!

We are celebrating our 30 TH ANNIVERSARY in Abbotsford and making room for our new arrivals from our buying trip last month. THIS IS OUR WAY OF SAYING ‘THANKS’!

SAVE 50%

SAVE 70%

SAVE 60%

SAVE 60%

14KW GOLD, 0.62ct TW DIAMOND RING

14KW GOLD CLASP FRESH WATER PEARLS

18KW WHITE GOLD 0.88ct DIAMONDS

PEARLS, DIAMONDS 0.01ct tw

Reg. $1,500

Reg. $250

Reg. $3.650

Reg. $295

now $750

now $75

now $1460

now $118

MP 00:3 2130-40-

2 ddni.seel 97474

5 Corners Centre 2545 McCallum Rd., Abbotsford

604.853.9192 SINCE

1981

www.leesfinejewellery.com

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Abbotsford News, April 2012

“In a gentle way, you can shake the world.” M A H AT M A

My passion is to always continually educate myself and keep in line with new technology so that I can provide the best possible treatment to all.

A native of Halifax, Nova Scotia, Dr. Jean M. Provo received both her Bachelor of Science and dental degrees from Dalhousie University.

Upon graduating in 2001, she moved to British Columbia to advance her career in dentistry.

Dr. Provo has been practicing dentistry in Abbotsford since 2003 and is involved in many study clubs and courses in an effort to continually enhance her industry knowledge.

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List your unique selling points: I am dedicated to providing excellent quality service to all of our patients, family and friends.

What attracted you to living and working in Abbotsford?

I moved to British Columbia to advance my career in dentistry and have been practicing dentistry in Abbotsford since 2003.

What is the most important rule you follow when it comes to customer service?

We aspire to provide a great dental experience each and every time.

How has your business changed or adapted in recent years?

Since beginning dentistry in 2001, I have been involved in many dentistry clubs and courses in an effort to continually enhance my industry and professional knowledge. In recent years we have been constantly upgrading our clinical skills, and are very excited to incorporate sedation dentistry and dental implants into our practice.

Do you have a mission statement? If yes, what is it?

Our purpose is to provide the best care for your oral health and smile, in a comfortable, caring and professional manner.

How do you feel you (or your business) have influenced Abbotsford, either in the past, the present, or the future?

We set an example of the pursuit of excellence, with rapid adoption of technological innovation and response to clients needs, with integrity.

DR JEAN PROVO BSc DDS

www.novodentalcentre.com

Dentist

Introducing

We’ve changed our name but our purpose is still the same.

Our team is dedicated to providing excellent quality of care and personal service to all of our patients, family and friends. We take pride in our profession and we strive to continually enhance our education, our technology, and our environment.

• Accepting new patients

Our purpose is to provide the best care for your oral health and smile in a comfortable, caring and professional manner. We aspire to provide a great dental experience each and every time.

• Oral cancer screening

• Children welcome • Dental emergencies • Cosmetic and family dentistry • Dental Implants • Sedation Dentistry

130–2881 Garden Street, Abbotsford | 604-854-6162 | novodentalcentre.com

Abbotsford News, April 2012

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Valley Laser Eye Centre provides laser vision correction, cataract surgery, glaucoma diagnostics/surgery and dry eye clinic/treatment.

At VLEC, we understand how precious your vision is to you and are committed to detail, quality, integrity and the best possible outcomes for you and your eyes.

Serving the Fraser Valley for 22 years.

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“We can influence who we will be tomorrow, for tomorrow can only be built on today.” A N N E W I L S O N

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List your unique selling points: Ranked as one of the top laser eye centres in North America, VLEC offers the broadest range of the most scientifically advanced eye surgery options in British Columbia. We tailor our treatment to fit the unique needs of our clients. We assess patients from all corners of the world.

What attracted you to living and working in Abbotsford?

We love to take walks in the many parks and observe the abundant wildlife. The Saturday farmer’s market is one of our favorites.

What is the most important rule you follow when it comes to customer service?

Meeting the patients expectations has pushed us forward into acquiring new technologies in order to give better customized outcomes. Everybody’s eyes are unique!

Describe the way(s) your business has given back to the Abbotsford community: We have participated in many fundraising events and have also sponsored programs to help various charities and associations.

What does the future hold for your business?

New and exciting technologies to correct vision problems that couldn’t be addressed in the past, especially reading vision correction for those over 45 years of age.

How do you feel you (or your business) have influenced Abbotsford, either in the past, the present, or the future?

We set an example of the pursuit of excellence, with rapid adoption of technological innovation and response to clients needs, with integrity.

www.valleylasereyecentre.com

DR JOHN F. BLAYLOCK Eye Surgeon

LASIK

CATARACT

$

from

590

per eye

$

from

325

per eye

PLUS DRY EYE LASIK XTRA GLAUCOMA READING VISION CORRECTION

valleylasereyecentre.com Dr Blaylock | 604.504.3937 | Toll Free 1.888.977.3937 102 –2545 McCallum Road

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Abbotsford News, April 2012

“The most powerful moral influence is example.” H U S T O N

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How has your business changed or adapted in recent years?

In 2009 Western Union acquired Custom House Currency Exchange. Our name and signage have changed but we still have the same great currency exchange solutions and now offer Western Union’s wide range of money transfer services.

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Unger Appliances & Furniture has been providing quality home furnishings and major appliances to the people of the Fraser Valley since May 1966.

Our 2 floor showroom features top brands of furnishings for every room of your home.

Our front line associates are the key to our great customer service. We have the right people in our branch to ensure our customers are always greeted with a smile and treated with respect.

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Unger Appliance was started in 1966 by Eldon and John Unger in Chilliwack BC. The Abbotsford store is still in its original location on South Fraser Way. Jim Watkins started with the company in 1969 and purchased the business in April of 1973. Now in our 46th year Unger’s still offers the same friendly service that our now 3rd generation customers can enjoy.

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LISA BARON Retail Sales Leader

NEW NAME, SAME GREAT SERVICE! We provide meaningful money movement solutions, anytime, anywhere.

We stock mostly local and Canadian manufacturers with a lot of our furniture custom-built to suit our client’s needs. We still offer free local delivery on our large selection of home furnishings and major appliances.

Western Union Retail Services Abbotsford Branch 2B–32330 South Fraser Way, Abbotsford Phone 604.556.3999 | Fax 604.556.3989 Toll Free 1.800.549.1199

If you are in the market for new furniture or need to replace that old washer, dryer be sure to stop in and talk with our friendly and knowledgeable staff.

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www.unger.bc.ca

UNGER APPLIANCES & FURNITURE How has your business changed or adapted in recent years?

We Serve to Sell Again

The demand upon resources has dramatically increased, and the complexity of challenges we face as a community is immense. At The Salvation Army we are always trying to address tough questions and we commit ourselves to diligently looking for innovative solutions to the challenges we face.

FREE LOCAL DELIVERY

Describe the way(s) your business has given back to the community.

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One innovative solution was Cascade Culinary Arts School, which offers excellent, accredited education and equips graduates to apply for great jobs with better compensation packages and earnings sufficient to comfortably support a family. Not only do students and employers benefit, but so also does the community with the presence of our conference facility right here in our own backyard.

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DEB LOWELL

www.careandshare.ca

PUBLIC RELATIONS DIRECTOR

2 FLOORS OF GREAT STYLE & SELECTION

Now Celebrating our 46th year!

TOGETHER WE CAN MAKE A DIFFERENCE.

The Salvation Army offers a wide and unique range of services to the community.

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604-859-7145

www.unger.bc.ca

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We have a great selection of bedroom suites, dinettes, reclining and stationary sofas and love seats. Power lift recliners and occasional chairs which are available in a large selection of fabrics. ol and Danby home appliances.

We carry Whirlpool

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For more information about these services and many others, as well as volunteer opportunities, please call 604.852.9305.

O U T R E ACH • HOUSING SUP P ORT • PARISH NURSING CO MMU N IT Y CR IS IS RESP ONSE • EM ERGENCY SHELTER • M EAL CENTRE

Abbotsford News, April 2012

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List your unique selling points: We offer multiple solutions in one store: Repairs, Unlocking Services, Accessories, New & Used Phones, Bell Mobility, Small Business, Bell TV.

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Smart Wireless is a young, community-minded company offering the best possible products and services from Bell

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Growing up here, I love the feeling of being in both the City and the Country at the same time. Abbotsford is a beautiful city to raise our family in and we appreciate the cultural diversity and strong roots within the Sikh community.

What is the most important rule you follow when it comes to customer service?

Our primary goal is to meet the customer’s wireless needs. We will provide a solution that best fits their needs. We have a ‘think outside the box’ approach and provide solutions that other stores sometimes cannot.

What does the future hold for your business?

We hope to have more locations open up throughout the lower mainland to increase our footprint as one of the largest Bell Authorized Dealers.

How has your business influenced Abbotsford, either in the past, the present, or the future?

We are an Abbotsford-based company, our roots are firmly planted here with two locations to help serve our community. We feel we have provided a one-stop solution for customers needing wireless help, sales and advice. In the future we will continue to serve our community with excellent customer service.

How has your business given back to the Abbotsford community?

For the last 5 years, we’ve been involved with the Juvenile Diabetes Research Foundation in helping to raise funds for research aimed at children living with Type 1 Diabetes. We host a fundraiser every year for this cause as it hits close to home for us. We’ve also been supporting the Kids Help Line which helps kids across Canada get access to anonymous and confidential professional counselling. Most recently we were able to provide sponsorship to the ‘My Sick Civic’ contest organized by Honda Way, the Abbotsford News and the Abbotsford Heat. This last year our focus has been on getting our 6 stores built, staffed and running. This year we would like to spend more time building our name in the local community and give back to the City of Abbotsford. We’re hoping to play a part in the upcoming local Canada Day and Vasakhi celebrations.

www.mysmartwireless.ca

/Smart-Wireless

PAUL NARANG

Owner & General Manager

Abbotsford Unit 116 - 3250 Mt. Lehman Rd. 604 857-2355

Abbotsford 2640B Cedar Park Place 604 851-5020

Langley Unit 130 - 20330 88th Ave. 604 851-5020

Mission Unit 217 - 32530 Lougheed Hwy. 604 826-5020

New Westminster 581 6th St. 604 521-2127

New Westminster Station Unit 376 - 800 Carnarvon St. 604 521-2127 OPENING SOON

B19

B20

Abbotsford News, April 2012

Look no further for all your wireless and TV needs.

From the amazing selection of superphones, smartphones and tablets, to spectacular TV with stunning HD picture quality and On Demand movies in 1080p HD, Bell has got you covered.

Available at:

Abbotsford Unit 116 - 3250 Mt. Lehman Rd. 604 857-2355

Abbotsford 2640B Cedar Park Place 604 851-5020

Langley Unit 130 - 20330 88th Ave. 604 851-5020

Mission Unit 217 - 32530 Lougheed Hwy. 604 826-5020

New Westminster 581 6th St. 604 521-2127

New Westminster Station Unit 376 - 800 Carnarvon St. 604 521-2127 OPENING SOON

Current as of November 28, 2011. Available to residential customers where access, line of sight and technology permit. YouTube is a trademark of Google, Inc.