Home Fan Guide 2024-25

HOME FAN GUIDE BLACKPOOL FOOTBALL CLUB 2 0 24/25 S E ASON

Welcome to

Bloomfield Road From everyone at Blackpool FC, we would like to welcome you to Bloomfield Road.

We want you to have the very best match day experience with us and have put together this guide to help you make the most out of your visit to Bloomfield Road.

With travel guidance, food and drink tips and Match Day FAQs we have everything to prepare you for your trip to the stadium.

Contents 4 5 6 7 8 9 10 11 12 13 14 15-17 18 19 20

Match Day Checklist My Voice Tickets Merchandise Hospitality Travel In-And-Around-Bloomfield-Road Accessing the Stadium Food & Drink Memberships & Programmes Mascots FAQ SLO & DLO Stay Safe Socials

Match Day Checklist Make sure you are prepared for your visit with our simple checklist.

Once you’re match-ready you can sit back, relax and enjoy your day at Bloomfield Road.

Tickets

Phone Charge

Make sure you have purchased your tickets or know where you need to purchase tickets from on the day.

You won’t be able to access the stadium without your digital/paper ticket or season ticket so make sure you have this with you before you leave home.

Whether you need to contact friends and family, take photos of your day, or use your digital tickets there are many reasons you might need your phone. Make sure your phone is fully charged before you leave the house.

If you have chosen the print-at-home option, make sure you have printed these out and have them with you. If you have chosen our digital ticket option, make sure you have downloaded your digital tickets to the phone you will be bringing with you. This is currently only available to Season Ticket Holders.

Weather You will be outside while watching the game so make sure you’re prepared for what the weather has in store.

Keep your eye on the weather and be prepared to wrap up warm. Please don’t bring an umbrella as you won’t be permitted to bring these into the stadium.

Plan Your Route Make sure you’re here in plenty of time to enjoy your pre-match traditions and get to your seat in time for kickoff. If you are travelling by public transport, make sure you have checked the timetables and keep your eye on any potential delays that might impact your journey. If you are driving, make sure you have planned your route and know where you are parking. Keep your eye on any road works in the area that may delay your travel plans.

More information on travel and how to get here is available on page 9.

Meeting Friends It does get very busy around the stadium on match days, it is possible you may lose your family and friends around the stadium. Before you enter, chose a memorable landmark or area in the stadium where you can meet-up if your group gets split. If in doubt, speak to one of our friendly stewards.

Prohibited Items Any sharp objects and items that may be considered as weapons will not be permitted into the stadium. Check out our list of prohibited items list before entering the stadium. To see our full Customer Charter and Ground Regulations please visit: Blackpool FC - Customer Charter

Drink in Moderation A pre-match beer or two is part of many supporters match day routines. However, don’t drink so much you make the game unforgettable for all the wrong reasons.

My Voice For the attention of all supporters.

Blackpool FC is committed to ensuring that our match day environment provides a positive experience for all.

Discrimination in any forms is not ok and supporters are reminded that instances of discrimination or prejudiced behaviour will not be permitted at any game.

If you hear or are witness to anything you deem inappropriate in this regard, please report it to your nearest steward or via the My Voice QR codes below.

Blackpool Football Club has implemented My Voice to provide a platform for all visitors to report both Safeguarding concerns and Discriminatory or Anti-Social Behaviour.

Safeguarding Concern

Discriminatory or Anti-Social Behaviour

Tickets Buying Tickets

Digital Tickets

The best way to ensure you get the tickets you want is to purchase in advance of the match day to avoid disappointment. Please be aware tickets may be subject to selling criteria for certain games (eg. previous purchasers only).

Our season ticket holders will also have the option to use a digital ticket. This must be downloaded to the Apple or Google wallet on your phone and presented at the turnstiles to gain access. You will receive further instructions on digital tickets should you chose to purchase a season ticket.

Online: Blackpool FC Online Shop Phone: 01253 599745 In-Store: Ticket Booking Office, Blackpool Football Stadium, Bloomfield Rd, Blackpool FY1 6JJ

Shop Opening Times Monday to Friday: 10am - 4pm Saturday: 10am - 1pm (Open until Kick-Off on Home Match Days) Sunday: Closed

Seasiders Sign On (SSO) Only one account with one password is now required across all BFC sites, providing a more consistent experience when making purchases and reducing the chances of forgetting passwords or usernames.

If you have not yet signed up for an SSO account, you can do so here. You will need to link your client reference number on the ‘link client reference’ tab before purchasing tickets. You can download the how to guide here.

Paper Tickets If you have purchased your match ticket in person at the Ticket Office you should be issued with your ticket immediately at the counter. If you have called to purchase your ticket or purchased online, you can choose to have your tickets posted to you via first class Royal Mail in plenty of time for match day. If the game is less than 2 business days away, we will make your tickets available for collection from the main ticket office. If collecting 1.5 hours or less before kick-off, you will need to collect from the booth outside main reception.

Print at Home Tickets This option will be available to anyone purchasing online and allows you to print your own match ticket rather than waiting for tickets in the post or having to wait in a queue to collect. If selecting this option, please make sure you remember to bring the printed ticket with you.

Merchandise In-Store Our Club Shop offers a great range of Seasiders merchandise including replica kits, training wear and fashion items, as well as a wide variety of souvenirs and gifts for fans of all ages. Our Club Shop is located on Bloomfield Road next to the Blackpool FC Hotel.

Online If you can’t make it down to the shop or live abroad, supporters can purchase online. Have all your Seasiders merchandise delivered to your door ready for your next visit!

Shop Opening Times Monday to Friday: 10am - 4pm Saturday: 10am - 1pm (Open until Kick-Off on Home Match Days) Sunday: Closed

Blackpool FC & Ticket Office Ticket Booking Office Blackpool Football Stadium Bloomfield Rd Blackpool FY1 6JJ

Hospitality VIP Boxes

Club Moretti Premium

Our VIP Boxes for 10 guests offer private spaces for a more personal match day experience, with their own balconies immediately outside from which to enjoy the match. Our flexible dining options (Grazing or Formal) coupled with our newly re-furbished match day boxes provide a first-class VIP experience for businesses and those wanting to treat themselves to a unique match day.

Our Club Moretti Premium package gives you unique access to the stylish Moretti Lounge prior to kick-off, during half-time and post-match in a VIP section with pitch facing tables. As well as premium hospitality balcony seating, this season sees the introduction of a new ‘modern’ casual dining offering for guests along with a welcome drink on arrival and a pre match team news preview for each game.

Club Matthews Our Matthews Suite offers three-course fine dining in relaxed, sociable surroundings. Named after the legendary Sir Stanley Matthews, the pitch facing, table service suite is the perfect space to start your pre-match build up. Enjoy exclusive interviews with match day guests and a Q&A with the Player of the Match after the game. Book online, email hospitality@ blackpoolfc.co.uk or call 01253 609978.

Club 1953 An exclusive lounge located in the West Stand with access to the Block M padded seats for the game and a two course meal served from the chef’s table. The lounge, dedicated to our 1953 FA Cup winners, is open from 90 minutes prior to kick-off, during half-time and post-match.

Book online, email hospitality@blackpoolfc.co.uk or call 01253 609978.

Lounge Upgrades Upgrade your match day in one of our hospitality lounges. With lounge access pre-match, half-time and post-match, private toilet facilities and a pie and a pint included.

Blocks A-M can upgrade to the Moretti Lounge located in the North-West and those with ticket in Blocks N-X can upgrade to the Heineken Lounge in the South. Please note game tickets must be purchased separately – these packages do not include seats.

Book online or call the Ticket Office on 01253 599745. You can also visit the Ticket Office in person: Ticket Booking Office, Blackpool Football Stadium, Bloomfield Rd, FY1 6JJ.

Travel Car If travelling to Bloomfield Road by car the postcode for the SatNav is FY1 6JJ. The route into Blackpool comes courtesy of the M55 motorway, which can be accessed by coming off at Junction 32 on the M6. The best route for supporters is to follow the M55 to the bottom, take the second exit at the roundabout and head straight down Yeadon Way onto Seasiders Way. For up to date information about road closures please visit: Blackpool Road Closures

Parking On-site parking is extremely limited at Bloomfield Road so supporters are advised to use the council pay and display car parks over the road from the stadium. See page 10 for more details.

Bus Bus routes to the vicinity are served by numbers 5, 6, 7, 11 and 68 from the town centre bus station, while tram services on the promenade are within 10-15 minutes walking distance of the stadium. For further information and timetables please visit: Blackpool Transport

In-And-Around Bloomfield Road Cash Machines Bloomfield Road is predominantly a cashless stadium. The concourse areas and hospitality lounges, as well as Blackpool FC Hotel and the Corner Flag Restaurant are card or app payments only. We do still accept cash in the Club Shop and Ticket Office.

The closest ATM’s to Bloomfield Road are located: • ATM Cashpoint, 333 Central Drive, FY1 5HZ • ATM Cashpoint, Cosmos News, 272 Waterloo Rd, FY4 3AF • ATM Cashpoint, 167 Central Drive, FY1 5ED

Car Parking On-site parking is extremely limited at Bloomfield Road so visiting supporters are advised to use the council pay and display car parks over the road from the stadium. Our closest council pay and display car parks are located at: Lonsdale Road Car Park Bloomfield Road Car Park If you are using a SatNav to locate these car parks, please use the postcode FY1 6HX. The main method of payment for parking at both sites is by using the PayByPhone App. There are pay and display machines in the car parks, but these are coin only, no change will be given. For the latest information about pricing please visit: Blackpool Car Parks

Accessing the Stadium To ensure smooth access to the stadium please ensure you are entering through the correct turnstile. Details of the turnstile will be printed on your ticket/card. You will not be permitted to use any other turnstile, and this will result in delays to you taking your seat.

Please be aware – once you have entered the stadium you will not be permitted to leave and re-enter.

Most of our turnstiles will close 15 minutes after kick-off. One turnstile for each section stays open for 30 minutes after kick off. Our late turnstiles are 1, 7, 11, 13, 18 and 22. If you arrive later than that you can go to the exit gate adjacent to any of the turnstiles. They are staffed throughout the game by stewards who will be able to admit entry to anyone with a valid ticket.

Please be aware you may have to exit via a different route than the way you entered. Fans must adhere to steward instruction for exiting the stadium.

Road closures are in place on Bloomfield Road and adjoining roads post-match for approximately 15 minutes until fans have dispersed, this may delay your exit from the area.

Food & Drink Alcohol

Confectionary/Crisps

• Cruzcampo • Heineken* • John Smiths • Strongbow • Strongbow Dark Fruit • 187ml Wine (White, Red, Rose) • 500ml Carlsberg • 440ml Seasiders Ale • 0% 330ml Beavertown Lazercrush

• Cadbury Chocolate Bars Dairy Milk, Crunchie, Twirl

• Cadbury Chocolate Bags

Giant Buttons, Crunchie Rocks

• Cadbury Sweet Bags

Wine Gums, Sour Patch Kids, Sour Fish

• Pringles

Salted, Salt and Vinegar, Sour Cream and Onion, Texas BBQ, Paprika

Soft Drinks • Pepsi • Pepsi Max • 7up • Tango • Water • Capri Sun

Hot Drinks • Tea • Coffee • Hot Chocolate • Bovril

Hot Food • Pies and Pastry

Meat and Potato, Steak, Chicken Balti, Cheese and Onion, Sausage Roll

• Rollover Hot Dogs • Chicken Nuggets* • Chips & Gravy* • Dirty Chips* Gravy available in all kiosks *Selected kiosks only

Memberships & Programmes Junior Membership Our young fans aged 13 and under can now get their hands on a Junior Seasiders Club membership for the 24/25 season. Priced at just £15 for the season and include: •

A £10 Club Shop Voucher

•

An exclusive meet and greet session with the first-team squad

•

Entry to an exclusive Junior Seasiders Christmas Party

•

Opportunity to be a mascot at either a home or an away fixture

•

Junior Seasiders events & offers with Club Partners’ local attractions, including Pleasure Beach Resort, Blackpool Tower and The Arcade Club

•

A discount on the per day booking price for Blackpool FC Community Trust Sports camps from Oct 2024 (age 5+)

•

A free first session for Blackpool FC Community Trust Tiny Tangerines mini football session aged 2-6 years

•

An official Blackpool FC Birthday e-card

You can purchase your membership here: Junior Seasiders Membership 2024/25

Printed Programme Supporters can purchase a printed copy of the match day programme from the Club Shop, or via the online store for £3. Programme sellers will also be placed in and around the ground.

Mascots Junior supporters aged 14 and under have the opportunity to once again walk out with the Seasiders as an official mascot during the 2024/25 season.

On sale now for all home fixtures, mascot packages are priced at £125 (excluding match ticket and kit) and include: • Lead the team out as a mascot at Bloomfield Road • Meet the players and get autographs • Pre-match kick-about with Bloomfield Bear on the pitch • Mascot photo and feature in the match day programme • A Seasiders goodie bag on arrival • Centre circle photo with match officials and team captains (emailed)

To book a mascot package for an upcoming fixture, either visit the Club Shop or call on 01253 599745. Please note, numbers are limited per fixture so supporters are urged to book as soon as possible.

FAQ How old do I have to be to attend on my own?

Anyone aged 14+ will be permitted to attend games at Bloomfield Road without an adult. Anyone under this age must be accompanied by an adult.

What age do I have to be to qualify for concessions and what ID will be accepted as proof?

Concessionary prices are available to Seniors (65+), Under 18s, Under 14s and Under 5s. Concessions may not apply in all areas of the stadium.

Where can I buy tickets from on a match day?

Any home tickets still available to purchase will be sold from the Ticket Office on the day of the game. Away tickets (where applicable) will be sold from the away ticket booth located outside the Blackpool FC Hotel.

Where can I collect tickets from on a match day?

Tickets can be collected from the Club’s Ticket Office located on Bloomfield Road. Please note the Ticket Office does get busy on match days so please allow enough time to pick up your ticket and take your seat before kick-off. If you arrive later than half an hour before kick off, you will need to collect from the ticket collection booth located on Seasiders Way.

Can I upgrade a match day ticket to a hospitality ticket for a single game?

Yes, to find out more about our hospitality packages contact our hospitality team on 01253 609978 or email hospitality@blackpoolfc.co.uk

FAQ How do I register for disabled/carer tickets?

Tickets for disabled supporters are priced within the relevant age categories for match and season tickets, with those on medium/high disability or enhanced PIP entitled to a free carer ticket. We will need to see paperwork stating that you are in receipt of high/medium DLA or enhanced PIP before this type of ticket can be purchased. Please note: a carer may not enter the ground using their complimentary ticket if the person to whom they provide assistance is not attending the game.

What happens if I have purchased a ticket but can’t come (re-sale policy)?

Tickets are not transferable and may not be offered for sale without the prior written permission of the Club or otherwise in accordance with the relevant ticket terms and conditions. Unwanted tickets returned 24 hours prior to kickoff of any match will receive a full refund. No other refunds will be considered whatsoever. Any returned tickets are immediately put on open sale, subject to restrictions of a police enforced game, when NO sales on the day can be made. All requests for refunds must be made in writing to the club, for the attention of Dawn Butterworth under the customer service contact details.

Can I take photos/video the game?

Mobile telephones and other mobile devices are permitted within the ground provided that they are used for personal and private use only. Capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of the game is not permitted and may result in your removal from the ground.

FAQ Can I bring flags/ banners?

Flags are allowed into Bloomfield so long as the following conditions are met: • It is no more than 250cm in size at their widest or longest section.

• It does not obstruct any gangways, access routes, exit and entrances, health and safety signage, advertisement signage or stairways.

• It does not carry offensive, discriminatory or inflammatory messaging.

• It is flame retardant and you present the appropriate Health and Safety certification upon entry/ when requested.

How do I request a birthday message or shout out?

For any birthday requests for match day shoutouts please contact our media department on media@blackpoolfc.co.uk. Please note, we cannot guarantee all messages will be read out.

Can I smoke inside the stadium?

We have a strict no smoking policy in the stadium – this includes e-cigarettes.

Can I bring alcohol to the game?

You are not allowed to bring alcohol into the stadium and any alcohol purchased inside the stadium cannot be consumed in sight of the field of play – this also applies to boxes and hospitality areas.

What time do the turnstiles open?

Our Turnstiles open 1hr 30mins prior to kick-off.

What do I do if I have a problem in the stadium?

Contact the nearest steward who will be able to help you or find the correct point of contact. You can also scan the My Voice QR codes around the stadium to anonymously report any Safeguarding concerns, Anti-Social or Discriminatory Behaviour, Prohibited items or other code of conduct violations or concerns. Find more information on page 4.

SLO & DLO Our SLO Team It is a requirement of the EFL that every league club appoints a Supporters’ Liaison Officer (SLO), whose role in principle is to act as an intermediary between a football club and its fans. At Blackpool FC our SLO is Steve Rowland. Steve is a season ticket holder in the North Stand and he currently has a match day team of two others, Karen McGuinness (season ticket holder in the West Stand) and Geoffrey Moore (season ticket holder in the South Stand).

You can follow our SLO on social media: @BFCSLO on Facebook and X (previously known as Twitter). If you would like to contact our SLO about any matters, please email slo@blackpoolfc.co.uk or phone/text 07711796685.

DLO Blackpool FC also has a Disability Liaison Officer (DLO) Graham Moon (season ticket holder in the West Stand), whose remit is specifically for fans with disabilities.

We want all fans to have an enjoyable experience at Bloomfield Road.

If you have any questions or accessibility concerns about your visit, please contact our Disability Liaison Officer Graham Moon via email at dlo@blackpoolfc.co.uk

Stay Safe Bag Searches Bags should ideally be no larger than A4 size. To ensure that we abide by our commitment to the safety and security of all supporters, the Club adopts a strict search policy at the stadium which may cause some queues at the turnstiles. It is always worthwhile getting to the stadium as early as possible to allow you to enter the stadium and take your seat in plenty of time for kick-off.

We appreciate your patience in allowing our stewards to perform tasks which safeguard your safety.

We understand family groups may need to bring extra baggage into the stadium to entertain and feed smaller children or carry warm clothing. Where possible, the club would request that the size and number of bags that you bring to the stadium is kept to a minimum, particularly in the case of rucksacks.

Prohibited Items Naturally, some items have no place inside a football stadium, so please think before you bring items which might be considered to be a potential weapon. The following articles must not be brought within the ground knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety and/ or illegal substances. Any person in possession of such items will be refused entry to the ground.

To see our full Customer Charter and Ground Regulations please visit: Blackpool FC - Customer Charter

Socials

DOWNLOAD FOR FREE NOW!

There are many ways to keep up to date with all the latest Seasiders action, even between match days!

Purchase your membership to Tangerine TV to watch highlights packages, match replays and get exclusive behind the scenes content. Subscribers based in the UK and Ireland have access to live audio commentary and our overseas subscribers can stream live league games (excluding those chosen for live broadcast). View all our subscription packages now at Tangerine TV Check out our official X (previously known as Twitter) feed. Follow the match day buildup throughout the morning and all the way up to kick-off. We’ll share the official starting line-up and keep you up to date with all the action during the game. And it’s not just match days – make sure you follow us to get all the latest news throughout the week.

Check in at Bloomfield Road to show your friends where you are and ‘like’ the club’s official Facebook page for exclusive news.

Follow the club’s official Instagram account to see behind-the-scenes images and videos, matchday content and updates.

Blackpool FC also have an official YouTube channel where you can watch match highlights.

Download the free Blackpool app for all the latest news, videos, live scores, league tables results and fixtures all in one place. Available on iPhone and Android.

You can also find us on LinkedIn for various updates on all things club and business related. Blackpool FC LinkedIn

Thank You! We hope this guide has answered your questions and we look forward to welcoming you to Bloomfield Road soon!

Contact Us Blackpool Football Club Bloomfield Road Seasiders Way Blackpool FY1 6JJ Main Reception: 01253 599344 Ticket Office and Club Shop: 01253 599745