CORPORATE BOOKER HANDBOOK
Welcome to Blacklane
We’re proud to partner with you.
This handbook is here to help you understand our service, support your travelers, and keep every journey running without friction.
Our promise to travel partners
We’re here to make every journey feel assured, from the moment you book to the moment your traveler arrives. Reliable service, exceptional quality and attentive care are always part of the experience. And just as your travelers move effortlessly, we make sure your booking experience feels just as easy.
Blacklane at a glance
Global service.
60+ countries.
500+ cities.
Thousands of vetted chauffeurs.
Sustainable by design.
Carbon neutral rides since 2017.
Growing EV fleet.
Lower-impact journeys through smarter routing.
It’s ideal for clients who have a packed schedule. They don’t have to worry about hailing
cabs or navigating public transport.
The chauffeur is there, ready when they are, and it just makes everything smoother."
Louis Morris Travel Counselor, Traveller Counsellors.
Why work with us
Built for bookers.
Dependable service for executive travelers.
Easy booking through the booker portal.
24/7 global support.
One partner for clients who travel globally.
Built for your clients.
Safety, privacy and peace of mind.
Professional, multilingual chauffeurs.
Newer, top-tier vehicles.
Real-time updates with meet and greet.
The Blacklane experience
Service excellence.
Everything we do is shaped by clarity, consistency and care. We plan ahead so each journey feels effortless for both bookers and travelers.
Pristine vehicles.
Modern, refined vehicles selected for safety, comfortand a consistently elevated experience on every journey.
Professional chauffeurs.
Trained, English-speaking professionals selected for discretion, reliability and a genuine service mindset.
Clear communication.
Real-time updates, flight tracking and transparent information so every step stays clear for bookers and travelers.
Our services
Airport transfers.
A considered experience, built around reliability and ease.
Flight tracking.
Meet and greet.
1-hour complimentary wait time.
City-to-city.
Designed for intercity travel without airport stress.
A great alternative to short flights.
Privacy, quiet and space to work.
Door-to-door convenience.
By-the-hour.
Ideal for meetings, roadshows and unpredictable schedules.
Flexible, multi-stop schedules. Chauffeur on standby.
Travel at your own pace.
In-city rides.
Best for everyday travel within the city.
Consistent service across major hubs.
Reliable local chauffeurs.
Effortless movement through the city.
How booking works
Payment.
Credit card or business card.
Invoicing upon approval.
Monthly invoicing available
Traveler updates.
Instant confirmation.
Chauffeur contact details.
Pickup notifications.
Booking options.
Booking portal access.
GDS integrations available.
App or web booking.
User roles.
Admin: manage users, payments & rides.
Booker: manage client rides.
Traveler: receives ride updates only.
Sustainability & innovation
By working with us, corporate bookers can directly align their procurement with internal ESG goals.
Net zero by 2040 commitment.
Expanding EV fleet across major markets.
Transparent CO₂ reporting.
Partnerships with leading automotive and local operators.
Data, security & transparency
We keep agency and traveler data secure at all times.
GDPR-compliant systems.
Secure transactions.
Optional API integrations for enterprise partners.
Transparent billing and clear reporting.
Global 24/7 care.
Round-the-clock assistance by phone, email and chat.
Regional contacts.
EMEA, Americas and APAC support lines available.
Account management.
Dedicated teams who help you onboard and optimize client experience.
Help center.
Clear guides, FAQs and operational support.