SHL - April 2022

COMPANY NAME

This is the headlinediversity, of Creating agility the innovation feature and with tech

DIGITAL REPORT 2021

DIGITAL REPORT 2022

IN ASSOCIATION WITH:

IN ASSOCIATION WITH:

Creating diversity, agility and innovation with tech

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Mark Brincat, SHL’s CTO outlines the company’s drive to diversify the workforce, how its data-driven technology enables this and the company’s 2022 roadmap

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ooking to transform workplaces needed somebody that really can drive that, around the world, SHL has developed can keep us on track towards our target a blend of solutions bringing together architecture and understand how we are science, technology and people data converging that way.” that revolutionises the way people The creation of these roles helps the hire. The global company supports clients as company realise its vision: “SHL is building a they acquire and manage their talent to drive world where businesses thrive because their agile, diverse and innovative workforces. people thrive. At the heart of this, it's our tech With innovation at its heart and an line ‘people science, people answers’. If we unmatched portfolio of products, Mark dissect that, really SHL solutions are put in Brincat, SHL’s CTO has his work cut place to combine memorable experiences, out for him as he drives the company’s technology and world-class service with our transformation to become a software-as-ascience that reduces bias to unlock the true service (SaaS) platform. potential of your people. And that's what we Leading a large global team, Brincat looks do for over 10,000 businesses worldwide.” to transform the team with the introduction Without these roles, SHL would not have of technologically focused roles, he outlines: been able to respond to the ever-changing “At SHL, I've built transformation through working world. The rise of remote working, introducing roles including Head of DevOps. catalysed by the pandemic, has caused the As we [led] a transformation into cloud priorities of the working world to change, to and we needed somebody to really think support this, Brincat explains: “SHL is there about the automation, the toolsets and in the middle of your talent acquisition and the practices. We wanted to [carry out] a talent development needs. We enable you transformation into agile to understand working and practices this shift through a and we want somebody scientific viewpoint to really lead that and through memorable transformation.” experiences.”

On top of this, the CTO Technology for talent created the roles of Head acquisition and of Architecture and VP assessment QA and Enablement to SHL’s technology offers drive SHL’s transformation both data-based talent MARK BRINCAT to a SaaS company: “We acquisition and talent CTO, SHL

“SHL helps you thrive because your people thrive”

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Mark Brincat is a seasoned IT professional with over 20 years of experience. The CTO has a strong background in digital transformations has seen this through multiple industries. Brincat has a passion for technology and how this enables the evolution of the customer experience and transform the business model.

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management solutions that reinvent the to understand their workforce,” says Brincat. way companies engage with candidates The company has also introduced its as part of their acquisition cycle.

Virtual Assessment and Development Centre “We looked at the innovation and benefits allowing for training and assessment to be deep people insights can bring to an done virtually, which — since the pandemic — organisation in terms of talent development. is vital in many environments.

We asked, “what are you looking at in terms “Innovation is constant and really what of your talent? Are we are trying to enable you looking at the is to revolutionise the mobilisation of your people decisions that talent? Are you looking organisations make at succession planning? through engaging and Are you looking at talent empowering talent development?” And we through that employee took that in to develop life cycle,” Brincat adds. our new product Without a doubt, offering called Mobilise, SHL’s technology brings this combines the immense benefits power of our data into to those who use it, MARK BRINCAT an ability for customers as its CTO outlines: CTO, SHL

“I have a much deeper appreciation as to how to understand the drivers and the motivations that are behind an execution”

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“38% more women have been identified for leadership roles through one of our clients using one of our products, that's a direct impact of the technology and the product innovation that went into building upon the research that was done, and then building that into an experience that we can offer to our clients.”

“88% of candidates made one of our education clients the number one destination employer, that's all about the experience that those candidates had through the whole recruitment cycle, they felt engaged, informed and provided good feedback from it.”

MARK BRINCAT TITLE: CHIEF TECHNOLOGY OFFICER COMPANY: SHL INDUSTRY: HR TECH LOCATION: UNITED KINGDOM

Bolstering cloud capabilities with trusted partnerships To continually improve its solutions, SHL partners with a number of

1977

Year founded

1500+ 150

Countries

40

Languages

95+

net promoter score

EXECUTIVE BIO

Number of employees

Mark Brincat is the Chief Technology Officer at SHL. As a seasoned IT professional with over 20 years' experience, Mark has a strong background in digital transformations and has seen this through multiple industries. Mark has a passion for technology and how it enables the evolution of the customer experience and transforms the business model.

He believes that the right people working together in an engaged environment is a key enabler to success.

Strong team leadership across multiple disciplines that come together to the launch of new and innovative products/ services to market.

Mark has deep expertise in media, digital commerce, HR tech and government. He has earlier held senior leadership positions at The Economist, Telegraph Media Group and BBC Studios.

Specialties: Digital transformation, multi cloud enablement, omni-channel commerce, architecture and cross functional execution.

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“ I have a much deeper appreciation as to how to understand the drivers and the motivations that are behind an execution” MARK BRINCAT CTO, SHL

companies, to support its transition to cloud. Cloud computing is a number one priority for many companies in its digital transformation journey.

Digital business transformation holds more urgency since the pandemic, which highlighted the need for flexibility, enabled by technology. Cloud computing has proven itself as a cost-effective digital solution that

creates the flexibility enterprises desperately need.

Recognising the need to invest and innovate with this technology, SHL turned to its partner of many years, HCL, to bolster its cloud capabilities. HCL Technologies is a next-generation global technology company, its technology products and services are built on four decades of innovation, with a strong management philosophy and culture of invention.

HCL helps enterprises reimagine their businesses for the digital age and as Brincat explains, “worked with us on the first multicloud deployment of our platform.” shl.com

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88%

of candidates named SHL’s client their #1 choice after taking its immersive assessments

30%

of female engineers Bombardier was able to hire from a 20% female applicant pool

“This was a huge achievement for us last year. HCL has been doing that by providing us with people expertise and support through those changes. SHL moved to the cloud in 2019 and partnered with AWS to do that.

And then in 2021 we were able to launch on a different cloud provider, which is a huge achievement to be able to say we can offer our platforms across different cloud providers.”

On top of this, HCL has also provided SHL with resource augmentation, ran end-to-end support on SHL’s platform and partnered with the company on strategic initiatives.

Nordcloud, an IBM company and European leader in cloud implementation, has been a partner of SHL since 2018 as the company matured its cloud operations. “We grew together,” says Brincat.

“Nordcloud firstly partnered with us to move to the cloud successfully. Then it helped us with optimising that cost of operation and transforming what we have from a platform perspective to be much more cloud optimised. Thirdly, how we can bring that whole FinOps mindset into the operation of our platform.”

Promoting diversity, equity and inclusion from within It goes without saying that diversity is a top priority. With its technology improving diversity, equity and inclusion for its clients, SHL ensures this is reflected in its own operations. “It's a hot topic and it's embedded at the highest levels.

We have a number of communities.

We call them together communities that we've set up,” explains Brincat.

These communities have different focuses in key areas: “We have one around balance, which is looking at gender parity. We have one around origins, which is celebrating shl.com

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“We have community impact groups that we have set up where we can give back to the local communities that we work in” MARK BRINCAT CTO, SHL

the cultural difference. We are a global organisation, we have cultural differences all over the place. We have one around pride, which is around sexual orientation, which is really looking at giving that community the space to actually talk and push those messages. We have one around ability, which is looking at mental health and disability. And we have another two, which are around carers and generations that is allaround age equality.”

Set up to promote change, the communities champion initiatives and get involved in the narrative that surrounds important issues.

“We also have community impact groups that we have set up where we can give back to the local communities that we work in.

So, if it is in London, Delhi, Minneapolis or Atlanta, or Beijing, wherever we are, we are

making those links to the local communities and volunteering our time to help with those communities,” Brincat adds.

Maintaining momentum as SHL prepares for 2022 Now, SHL is focused on its roadmap for 2022. Following a year with a 250% rise in people using its software, the company is dedicated to keeping this momentum going. “We see that is going to continue rising because one of the impacts of the pandemic and this whole move in people, is driving more employment campaigns with a larger talent pool,” explains Brincat.

The company’s 2022 strategy is founded on its shift around the subscription ecosystem: “SHL is trying to move from a services-led offering to a product-led offering. What does that mean? It means shl.com

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“We looked at the innovation and benefits deep people insights can bring to an organisation in terms of talent development” MARK BRINCAT CTO, SHL

that we are looking at being a SaaS platform for our clients.”

As a SaaS platform is easy to use, scale and deploy SHL is keen to reap these benefits and make the transition.

“We’re focused on really continuing our pathway of growth through focusing on subscriptions and subscription selling and the solutions that enable that. Focused on the platform offering and really moving onto the SaaS offering,” says Brincat.

He adds: “We also want to enable its availability in a number of different markets.

It's looking at continuing innovation. We want to bring more analytics to interview intelligence and the video interview, so we aim to generate more data out of that.”

SHL is also looking at its chat enabled experiences so clients can interact more seamlessly with its assessment and development platform as well as its global reach.

“That's a very big priority for us because we operate in so many different markets and how we do that while optimising the cost, the scalability of that platform,” concludes Brincat.

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