Service Impact of transportation restriction in Wuhan China January 2020 Dear Valued Customer, According to a notice issued in the wee hours of January 23, 2020 by Wuhan's headquarters for the control and treatment of the pneumonia caused by the novel coronavirus, city buses, subways, ferries and long-distance coaches, as well as flights and trains for outgoing passengers will be suspended starting from 10 a.m. on January 23, 2020 until further notice. FedEx will adjust service accordingly and below is the details for your reference. 1)
For Inbound International Express Service into Wuhan and Hubei Province We will continually serve Inbound International Express Business, but due to the traffic control in Wuhan and other cities in Hubei province, we will temporarily suspend delivery until further notice. Customer will experience some delays. We apologize for any inconvenience caused.
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For Outbound International Express Service from Wuhan and Hubei Province Due to the traffic control in Wuhan and other cities in Hubei province, we will temporarily suspend outbound service until further notice. We apologize for any inconvenience caused.
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For Domestic Express Service to/from Wuhan and Hubei Province The pick-up and delivery in Wuhan and other cities in Hubei province have been temporarily suspended due to road transportation control. We will suspend all domestic business to/from Wuhan temporarily until further notice.
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For Domestic Express Service in other areas but transit in Wuhan Due to traffic control in Wuhan and network and route changes, General Delivery Service of Domestic Express service of below cities will be impacted. Transit time of related shipments from/to below cities may have 1-3 additional days.
Impact Service: General Delivery Service of Domestic Express
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Impact District: Urumqi, Lanzhou, Xi’an, Zhengzhou, Changsha, Nanchang, Chengdu, Chongqing, Kunming, Guiyang New Transit Time: 1-3 additional days
We apologize for any inconvenience cased. 5)
“Clearance - Green Channel” for medical supplies and donate material To ensure the efficiency of the clearance process for medical supplies and donated materials which support the treatment of the pneumonia caused by the novel coronavirus. On Jan 25th , the authorities announced that customs will set “Green Channel” and expedite the clearance for any medical supplies and donate material related shipments.
You can refer to the details from below: http://www.gov.cn/zhengce/zhengceku/2020-01/26/content_5472254.htm
FedEx will cooperate with customs to well support any medical supplies and donate materials clearance for our customers. During this period, you can track your shipments through fedex.com.cn or “FedEx China” WeChat Account for self-service. Meanwhile, you can also contact your Sales Representative or call our Customer Service Hotline at 800.988.1888/400.886.1888 (International).
Yours Sincerely, Federal Express (China) Co., Ltd
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