Veolia Protecting Ourselves to Protect Others

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PAN DEMIC

PROTECTING OURSELVES TO PROTECT OTHERS.

Veolia Environnement 36-38 avenue Kléber 75016 Paris Cedex, France tél. +33 (0)1 71 75 00 00 www.veolia.com

- Retail & Publishing 2008 - Janvier 2008

The services we provide are essential.

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PAN DEMIC

PROTECTING OURSELVES TO PROTECT OTHERS.

- Retail & Publishing 2008 - Janvier 2008

The services we provide are essential.

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By mobilizing, we help protect others.

There is no question that a flu pandemic is a real risk.

Veolia Environnement is preparing for that eventuality.

To marshall the resources to deal with a pandemic, so we can do our best to protect the health of our employees and their families, is a primary responsibility of the Company.

I consider it a top priority and I am committed to ensuring we do everything necessary to achieve that objective.

Because the services we provide - water distribution, waste collection and treatment, energy supply and transportation - are essential to public health and to enable cities to function, Veolia Environnement needs to be even more committed. Indeed, it is vitally important, should the threat become a reality, that we are able to maintain continuity of service.

This guide describes the best practices to follow in the event of a pandemic, to maximize safety for all. Its effectiveness depends on the willingness of every one of us to follow and pass on its simple instructions and to ensure they are implemented, if needed.

By protecting ourselves and mobiizing to ensure continuity on our services, we will help protect others.

HENRI PROGLIO Chairman and Chief Executive Officer,Veolia Environnement

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THE SERVICES WE PROVIDE ARE ESSENTIAL.

PROTECTING YOURSELF IN THE EVENT OF A FLU PANDEMIC

INTRODUCTION

CONTENTS

What is a good hand washing technique?

I MINIMIZE PERSON-TO-PERSON CONTACT

When should I wear a mask?

What guidelines should I follow when using public transport?

I WASH MY HANDS REGULARLY

Is it okay to shake hands?

These are some of the questions you may ask yourself if a flu pandemic

I PROTECT MYSELF AGAINST AIRBORNE TRANSMISSION OF THE VIRUS

occurs. This short practical guide is designed to provide as much information as possible. It gives you advice

I PLAY MY PART TO PROMOTE PUBLIC HYGIENE

and helps you follow “best practices” in your daily life.

I GET INFORMED

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PROTECTING YOURSELF IN THE EVENT OF A FLU PANDEMIC

I MINIMIZE PERSON-TO-PERSON CONTACT

I AVOID CROWDS AND PUBLIC GATHERING PLACES

I AVOID CONFINED AREAS AND ELEVATORS

I MINIMIZE PERSON-TO-PERSON CONTACT I ARRANGE OFFICE FURNITURE TO MAINTAIN A DISTANCE OF 2 METERS BETWEEN MYSELF AND OTHER STAFF

WHEN I COME INTO CONTACT WITH OTHER PEOPLE, I FOLLOW THE INSTRUCTIONS BELOW:

I EAT MY LUNCH AWAY FROM CROWDS

I choose a well-ventilated area whenever I can

2m

2m

I WEAR A SURGICAL MASK and ask others to do the same

I STAND AT LEAST 2 METERS AWAY : especially from someone not wearing a mask, who is coughing or sneezing

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THE SERVICES WE PROVIDE ARE ESSENTIAL.

Respiratory viruses (such as colds, flu and bronchitis, …) are transmitted by sneezing, coughing, saliva and through hand contact.

The more you avoid contact, the less you risk becoming infected.

I DON’T EMBRACE PEOPLE

I DON’T SHAKE HANDS

I AVOID CONTACTS

I AVOID TOUCHING SURFACES/OBJECTS HANDLED BY OTHER PEOPLE WITH MY BARE HANDS

IF I HAVE HAD TO TOUCH SOMEONE:

I DON’T TOUCH MY FACE WITH MY HANDS

I WASH MY HANDS WITH SOAP FOR 30 SECONDS

If there is no water supply, I use a disinfectant lotion

Every occupation has its own challenges, so keep informed!

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PROTECTING YOURSELF IN THE EVENT OF A FLU PANDEMIC

I T H

I WASH MY HANDS REGULARLY

After coughing

After blowing my nose

After sneezing

After using/throwing away a facial tissue or a mask

After every trip using public transport

AF TE R

After every meeting

I MUST WASH MY HANDS E/ AF TE R

After taking the elevator

BEFO

R FO E B

Before and after using the restroom

RE Before and after every meal

Before touching my face

Before smoking

Before drinking

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THE SERVICES WE PROVIDE ARE ESSENTIAL.

Infected hands are responsible for transmitting numerous respiratory viruses.

Touching your face with your hands is another way of spreading infection.

Hence the importance of washing your hands as regularly as possible.

HOW SHOULD I WASH MY HANDS?

c I use liquid soap and warm water whenever possible

I dry my hands preferably with a disposable paper towel

I rub my hands together vigorously for at least 30 seconds

ng

g or

om

1

I remember to scrub

2

I rub my hands together vigorously for at least 30 seconds

3

If there is no water available, I use a disinfectant lotion.

Keep in mind, however, that disinfectant lotion does not work on very dirty or greasy hands

under my fingernails, the back of my hands, between my fingers, as well as my wrists and the sides of my hands I use a paper towel to turn off the tap

palm

back

Every occupation has its own challenges, so keep informed!

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PROTECTING YOURSELF IN THE EVENT OF A FLU PANDEMIC

I PROTECT MYSELF AGAINST AIRBORNE TRANSMISSION OF THE VIRUS WHEN USING PUBLIC TRANSPORT

WHEN CARPOOLING

I WEAR A MASK

IN PUBLIC PLACES

WHEN SOMEONE STOPS BY MY OFFICE IN THE ELEVATOR AT MEETINGS

WHEN WORKING ALONE OR IF I CAN KEEP A DISTANCE OF 2 METERS BETWEEN MYSELF AND OTHER STAFF

2m

(inside or outside)

I DON’T WEAR A MASK

ALONE IN MY VEHICLE

2m

Every occupation has its own challenges, so keep informed!

WHEN EATING LUNCH

Provided I can keep a distance of 2 meters between myself and the closest person

S

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THE SERVICES WE PROVIDE ARE ESSENTIAL.

The use of surgical or FFP2 respirator masks is recommended to limit the spread of the virus.

HOW DO I PUT ON MY MASK?

I start by washing my hands with soap for 30 seconds

I position the straps behind my head, below my ears and over the top of my head

I adjust the mask to the shape of my nose

I place it under my chin

WHAT PRECAUTIONS SHOULD I OBSERVE WHEN WEARING A MASK? 4 Beards reduce the seal

11 I avoid handling the mask

of FFP2 protective masks

2 I replace the mask when it is dirty/wet 3 I change my mask at least once a day

5 I put my used protective gear in a trash can or sack

WHEN NOT WEARING A MASK, I FOLLOW THE INSTRUCTIONS BELOW:

WHEN I COUGH OR SNEEZE,

WHEN I BLOW MY NOSE,

I NEVER SPIT ON THE GROUND

I cover my nose or mouth with a facial tissue, my sleeve or my collar

I use a disposable tissue

I use a disposable tissue, which I throw into a trash can with a lid

then I wash my hands

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PROTECTING YOURSELF IN THE EVENT OF A FLU PANDEMIC

I PLAY MY PART TO PROMOTE PUBLIC HYGIENE Indirect contact (such as a hand on a door knob) is all it takes to contract a flu-type virus. The rules of public hygiene can reduce the number of microbes (in offices and cars, on working surfaces, …).

I DISINFECT ALL COMMONLY USED OBJECTS

I REGULARLY VENTILATE ENCLOSED SPACES

I USE TRASH CANS WITH LIDS WHENEVER I CAN

I DISPOSE OF MY PERSONAL PROTECTIVE EQUIPMENT as instructed

If I don’t have a trash can with a lid, I use a double bag

I GET INFORMED

If I can’t make it to work any longer, I know who to contact to avoid jeopardizing the continuity of essential services in my unit

I learn to assess my own health and know what to do if I recognize symptoms

I get informed about the flu pandemic organization in my unit

I follow the instructions from public authorities

Every occupation has its own challenges, so keep informed!

R

ENT cted

ns s

n s, d!

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THE SERVICES WE PROVIDE ARE ESSENTIAL.

REVIEW OF BEST PRACTICES IN THE EVENT OF A FLU PANDEMIC I STAY AWAY FROM CROWDS AND PUBLIC GATHERING PLACES

I AVOID CONFINED SPACES AND ELEVATORS

I ARRANGE OFFICE FURNITURE TO MAINTAIN A DISTANCE OF 2 METERS BETWEEN MYSELF AND OTHER STAFF

2m

PERSONTO-PERSON CONTACT

I MAINTAIN A DISTANCE OF 2 METERS

2m

I KEEP MY HANDS AWAY FROM MY FACE

I WASH MY HANDS WITH SOAP FOR 30 SECONDS

IF I HAVE LESTO HAD CONTACTS TOUCH SOMEONE

CONTACTS

DRINKING

I WASH MY HANDS WITH SOAP FOR

IF I COME LES INTO CONTACT CONTACTS OTHER WITH PEOPLE

I AVOID TOUCHING SURFACES OR OBJECTS HANDLED BY OTHER PEOPLE WITH MY BARE HANDS

I DON’T SHAKE HANDS WITH PEOPLE

I MINIMIZE

I WEAR A SURGICAL MASK

SMOKING

TOUCHING MY FACE

EVERY MEAL

USING THE RESTROOM

BEFORE/ AFTER

BEFORE

SNEEZING

COUGHING

USING/DISPOSING OF A FACIAL TISSUE OR MASK

BLOWING MY NOSE

EVERY TRIP ON PUBLIC TRANSPORT

EN RÉUNION

AFTER

WHEN USING PUBLIC TRANSPORT

WHEN CARPOOLING

IN PUBLIC PLACES

WHEN SOMEONE STOPS

BY MY OFFICE

IN THE ELEVATOR

I WEAR A MASK

I PROTECT MYSELF AGAINST AIRBORNE TRANSMISSION OF THE VIRUS

I START BY WASHING MY HANDS WITH SOAP FOR 30 SECONDS

I POSITION THE STRAPS BEHIND MY HEAD, BELOW MY EARS AND OVER THE TOP OF MY HEAD

I ADJUST THE MASK TO THE SHAPE OF MY NOSE

I PLACE IT UNDER MY CHIN

HOW DO I PUT ON MY MASK?

I REGULARLY VENTILATE ENCLOSED SPACES

I DISINFECT ALL COMMONLY USED OBJECTS

I USE TRASH CANS WITH LIDS WHENEVER I CAN

I WEAR PERSONAL PROTECTIVE EQUIPMENT

I PLAY MY PART TO PROMOTE PUBLIC HYGIENE

I KNOW WHO TO NOTIFY TO AVOID JEOPARDIZING BUSINESS CONTINUITY

I LEARN HOW TO ASSESS MY HEALTH

I FOLLOW THE INSTRUCTIONS FROM PUBLIC AUTHORITIES

I GET INFORMED ABOUT THE FLU PANDEMIC ORGANIZATION IN MY UNIT

I GET INFORMED

Every occupation has its own challenges, so keep informed!