Bingo Connect - Issue 16 - August 2026

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The Magazine for the Bingo Industry

August 2026 Issue 16 - £6

A summer celebrating Bingo IN THIS ISSUE

r up vouche bs! for gra ur Enter oarch wordse

National Bingo Week celebrates bingo at its best Celebrating 50 years of dedicated service A new Prime Minister - What does that mean for Bingo?

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Foreword Nicole Garrett, Chief Executive, The Bingo Association

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write my first foreword for Bingo Connect four months into the role, having visited 25 clubs, attended three Caller of the Year regional finals and experienced my first National Bingo Week.

Naively, I expected a quiet summer with time to reflect on the future of The Bingo Association. Instead, I’ve been rightly kept very busy – and what a fantastic introduction it has been to our industry, our members and the communities they serve.

So, what’s been happening?

National Bingo Week Bingo and extreme weather collided once again. A heatwave, combined with football fever, made it a challenging week for our flagship event. Despite that, customers still flocked to clubs, drawn in by a fantastic range of promotions, ice cream offers and the promise of air conditioning.

Our £250,000 guaranteed promotion certainly made leaving the patio furniture worthwhile, with 35 winners going home more than £7,000 better off. Across the country, clubs embraced the occasion with themed nights, confetti cannons and, of course, great bingo.

More than 20 MPs visited their local club and called a game during the week, helping to raise just under £50,000 for Variety, our charity partner.

The success of National Bingo Week simply would not be possible without the support, enthusiasm and hard work of our members. Thank you all for making it such a memorable event.

Caller of the Year We have now completed four regional finals of Caller of the Year 2026, three of which I had the pleasure of judging personally.

My thanks go to our Operations Manager, Jo Munt,

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for stepping in to judge the York regional final and for coordinating the clubs that generously hosted these events.

I would also like to thank our host clubs – BJ’s Bingo in Leigh, Castle Bingo Uskway, Clifton Bingo in York and Club 2000 in Bedford – all of whom provided a warm welcome and fantastic hospitality. A particular thank you goes to Stefan Harrison and Adam Gates at Club 2000 for accommodating a television production crew while still delivering an exceptional session for customers.

Most importantly, thank you to every contestant who entered. What struck me most was how clearly loved and valued you are by your customers. You are a credit to your clubs and to our industry.

A New Prime Minister Beyond the excitement of National Bingo Week and Caller of the Year, the political landscape has also shifted significantly this summer with the arrival of a new Prime Minister, Andy Burnham.

We were delighted to hear his commitment to the hospitality sector, with the announcement that pubs, clubs and live music venues are set to receive a 20% reduction in their business rates bills.

In making the announcement, the Prime Minister referred to these venues as the “beating heart of communities”. That description resonated strongly with me because it is equally true of bingo clubs. Every week, our clubs bring people together, tackle social isolation, support local causes and provide a welcoming space for customers across the country.

NGarrett Nicole Garrett Chief Executive August 2026 /

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Contents August 2026

Welcome to Bingo Connect, the magazine for the bingo industry in the UK, and the official magazine of The Bingo Association.

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6

Foreword 3

Nicole Garrett, Chief Executive, The Bingo Association

Features 6

National Bingo Week celebrates bingo at its best

Baker as ‘Gwen’ wins 14 Rachel Dabbers Bingo Comedy Caller

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News round up

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38th Sunshine Coach goes to Corbets Tey School in Upminster

Digital cricket 11 Boomerang day brings the industry

Bingo Basildon’s bright 23 Buzz new era Clarke celebrates 50 26 Carol years of dedicated service

together for charity Ticket finale brings 13 Golden Carlton customers together in Partick

Contest 2026

3000 Bingo announces 16 Club £27 million investment

Bingo tees off once again for Variety

mates share £250,000 21 Best jackpot win at Mecca Leicester

/ August 2026

News round up

Expert insights

new Prime Minister with a 28 Alocal growth agenda Law Changes 30 Harassment explained by Taylor Walton

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34 Published in hard copy and digital format (available on our website at www.bingoconnect.co.uk), Bingo Connect covers all things bingo, from news of regulatory development and new products, to industry profiles and charity support. Bingo is at the heart of the community and Bingo Connect is at the heart of the bingo industry.

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Publisher The Bingo Association™ www.bingo-association.co.uk

Editorial Managing Editor Rob Johnson rob@rjbranddesign.co.uk

Production and Advertising Sales

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Steve Pearce Tel: +44 (0) 117 957 5400 advertising@bingoconnect.co.uk

The Editorial Policy The views and opinions expressed in Bingo Connect remain principally the views of the contributors and do not necessarily reflect those of the editor or publishers. The publishers wish to avoid inaccuracies and whilst every precaution has been taken to ensure that information contained in this publication is accurate, no liability is accepted by the editor or publishers for errors or omissions however caused. Unless otherwise stated, articles appearing in this publication remain the copyright of the publishers and may not be reproduced in any form without the publisher’s wri en consent.

ISSN 2752-6372

26 bingoconnect.co.uk

August 2026 /

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National Bingo Week

National Bingo Week celebrates bingo at its best National Bingo Week 2026 proved to be a huge success, with clubs across the country coming together to celebrate everything that makes bingo such a special, social and great value day or night out.

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unning from Monday 22nd to Sunday 28th June, the week placed bingo firmly in the spotlight, with activity taking place nationwide across clubs, communities, social media, radio and beyond.

One of the standout features of the week was the strong political engagement, with 22 MPs visiting clubs in their constituencies. During their visits, MPs had the chance to meet customers, chat with teams and see first-hand the important social and community role that bingo clubs continue to play.

Some MPs even had the opportunity to call the numbers / August 2026

during a game, giving them a real taste of the energy, fun and atmosphere of a live bingo session.

The week also had a strong charity focus, with a special charity game taking place on the Friday in support of Variety, the Children’s Charity. The activity helped raise nearly £50,000, with many visiting MPs also present for cheque presentations in clubs.

National Bingo Week ended on a real high on Sunday 28th June, with a guaranteed £250,000 jackpot on the National Bingo Game. The prize was shared by 35 lucky winners around the country, where each player won £7,142.86.

The celebrations stretched far and wide, and some clubs even had multiple winners on the night, adding to the excitement and giving their customers even more reason to celebrate!

Club 3000 Bingo, for example, accounted for 12 of the 35 winners, with lucky customers celebrating at their other clubs in Ellesmere Port, Leeds, Greenock, Blackpool, Huyton, Old Trafford, Preston, Peterlee (two winners) and Wigan, where three players won the jackpot, making it the luckiest Club 3000 Bingo club and

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B I N WEEK GO 2026

luckiest town for winners during the event.

Alongside the in-club activity, National Bingo Week also gained valuable media attention, including radio coverage and a nationwide social media competition supported by influencer visits to clubs.

The influencer activity helped showcase bingo to much wider audiences, with a clear focus on the value, fun and feel-good experience of a visit to a local bingo club. The influencers also promoted a social media competition, which ultimately attained a much bigger number of entries over last year’s competition.

From MPs calling numbers to charity fundraising, media coverage, influencer activity and a quarter-of-amillion-pound jackpot shared across the country, National Bingo Week 2026 was a powerful reminder of what bingo does best.

It brings people together, creates memorable moments and continues to offer one of the most social, welcoming and affordable leisure experiences around.

➜ www.nationalbingoweek.co.uk

National Bingo Week

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➜ Majestic Camborne - Perran Moon MP

➜ Buzz Bingo Cricklewood

➜ Coalville Palace Bingo - Amanda Hack MP

➜ Club 3000 Blackpool - Chris Webb MP

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➜ Ritz Bingo Kings Lynn - James Wild MP

➜ The Ritz Forest Hall - Catherine Mckinnell MP

➜ Roman Bank Bingo Skegness - Richard Tice MP

➜ Carlton Bingo Elgin - Graham Leadbitter MP

August 2026 /

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News round up

Our 38th Sunshine Coach goes to Corbets Tey School in Upminster The Bingo Association has proudly donated a new Variety Sunshine Coach to Corbets Tey School in Upminster, marking another major milestone in our longstanding partnership with Variety – the Children’s Charity. The donation represents the 38th Sunshine Coach funded through the Association’s support, made possible by more than £2 million raised over the past six years.

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➜ Left to right: Victor Odulate and Paul Clarke from Mecca bingo Romford, Nicole Garrett, CEO of The Bingo Association and Susan Cumbers, Learning and Development Lead at Corbets Tey School

he coach was officially presented by Nicole Garrett, Chief Executive of The Bingo Association, during a special ceremony attended by Victor Odulate and Paul Clark from the nearby Mecca Bingo Club in Romford, alongside Laurence Guinness, Chief Executive of Variety – the Children’s Charity and Susan Cumbers from Corbets Tey School.

Corbets Tey School, based in Upminster, Essex, supports children and young people aged 4 to 19 with complex learning needs. The school operates across two sites, including a post-16 provision in Rainham.

The new Sunshine Coach will provide pupils with greater access to educational visits, social activities, and opportunities within the wider community, helping to support their learning, independence, and personal development. The specially adapted vehicle will play an important role in ensuring students can enjoy rich and varied experiences beyond the classroom and reach their full potential.

Variety’s Sunshine Coaches are vital in helping schools such as Corbets Tey provide opportunities that may otherwise be inaccessible for disabled and disadvantaged children. The vehicles enable safe and inclusive transport to educational, recreational, and community-based activities.

Nicole Garrett reflected on the impact of the partnership, saying: “We’re honoured to support Corbets Tey School. Raising more than £2 million and donating 38 Sunshine Coaches is a

/ August 2026

testament to the incredible generosity of bingo players and staff across the country. Seeing the direct impact these coaches have on children’s lives makes every fundraising effort truly worthwhile.”

Susan Cumbers - Learning and Development Lead at Corbets Tey School, expressed heartfelt thanks: “I would like to thank the Bingo Association for this generous donation. This is more than just a minibus; it is a vital bridge between our classroom learning and the world beyond our gates. It provides our students with the ‘real-world’ learning environments they need to master functional life skills that are essential for their progress and their ultimate transition into adulthood. In addition to sports and shopping, this minibus facilitates a wide range of cultural and vocational experiences.

Providing the means for these trips helps our students build social confidence, relationship skills, and a true sense of belonging within their community.”

Laurence Guinness, CEO of Variety, added: “We are thrilled to present a Sunshine Coach to this wonderful school and deeply appreciate The Bingo Association’s continued generosity.

Every coach helps us move closer to our mission of improving the lives of disabled and disadvantaged children. This 38th donation from the £2 million raised is a powerful example of what can be achieved through community support.”

➜ bingo-association.co.uk

News round up

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Celebrations all round at Carlton Bingo

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ay was a month of milestones at Carlton Bingo, with two much-loved team members celebrated in style across the same weekend.

At Carlton Bingo Inverness, Lisa Scott marked an incredible 30 years of service with the company.

To recognise the occasion, Manager Sam McKenzie organised a special celebration for Lisa, combining her anniversary party with a start of summer theme.

More than 300 customers joined Lisa for the event, creating a fantastic atmosphere in the club. Guests enjoyed a two-course lunch, live entertainment and, of course, big prize money bingo as they helped celebrate Lisa’s remarkable achievement.

On the very same weekend, there was another reason to party at Carlton Fraserburgh, where General Manager Natasha Reid celebrated her 40th birthday.

The company was keen to support the occasion and helped throw Natasha a birthday party to remember, with

➜ Lisa Scott (front centre) celebrating 30 years of service

customers turning out in force to mark the milestone.

“It was the busiest Friday night of the year,” said Natasha.

“I was bursting with excitement that so many people turned up on the night.”

For Carlton Bingo, the weekend was a perfect example of what its clubs are all about: people, celebration and bringing customers together.

“At Carlton we love our people and we love a party,” said Shaun Gibson, Managing Director at Carlton Bingo. “This was a great opportunity to combine both for Lisa, Natasha and all our bingo fans.”

➜ www.carltonclubs.com

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News round up

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Boomerang Digital’s cricket day brings the industry together for charity

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oomerang Digital’s annual charity cricket tournament returned this summer, bringing together colleagues, customers, suppliers, friends and families from across the industry for a day of sport, fun and fundraising.

Held at Walton Cricket Club, the event has grown quickly since launching in 2024, reviving the spirit of the traditional industry cricket matches of years gone by while adding a fresh, inclusive and family-friendly feel.

This year’s tournament raised more than £5,100, with funds being shared between three charities: the Bacta Charitable Trust, Variety, the Children’s Charity, and St Giles Hospice.

The idea behind the day was simple: to create an event that could bring people together away from the pressures of work, while giving something back to good causes.

With cricket at its heart, the tournament has become much more than a sporting fixture. Alongside the matches, guests enjoyed a barbecue, music, entertainment, comedy commentary, a charity darts competition, an ice cream van and plenty of opportunity to catch up with familiar faces.

The event was supported by businesses from across the wider gaming, bingo and amusements sectors, including Electrocoin, SilverTime, Club 3000 Bingo, the Bingo Association, Bacta, Inspired Entertainment, Game Nation, Shipley Creative, Buzz Bingo, Cowells Arrow, Mecca Bingo, DG Creative Media, Castle Bingo, Gaming Solutions, Midlands Wealth Solutions, Palace Amusements, The Rudd Group, Coinslot, Event Booth, Legacy AV and TVC Technology Solutions.

A team of volunteers also played a vital role in making the day happen, with many giving up their own time to help organise, support and run the event.

Despite temperatures reaching around 33°C, the cricket

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continued in good spirits, helped by regular hydration breaks, plenty of refreshments and, unsurprisingly, a very popular ice cream van.

On the pitch, the competition was closely fought.

Boomerang, Bingo and Bacta each won one match in the round-robin stage, meaning the result came down to a dramatic captains’ bowl-off. Jeremy Godden represented Bacta, Dave Robson stepped up for the Bingo team and Sir Chris Widdowson took to the crease for Boomerang.

Chris hit the stumps twice to secure Boomerang’s first tournament win, also earning the Bowler of the Day award.

Other cricketing highlights included Harry Shipley being named Batsman of the Day, Ben Edge winning the Biggest Six Award and Jordan Godden receiving recognition for a strong all-round performance.

There were also plenty of memorable moments away from the official awards, including first-time players getting involved, families enjoying the day together and a few friendly rivalries that are likely to continue long after the final ball was bowled.

For Boomerang Digital, the success of the tournament lies in its open and welcoming feel. Whether playing, sponsoring, volunteering, bringing the family or simply turning up to enjoy the atmosphere, everyone is encouraged to be part of the day.

With fundraising targets exceeded for three years running and support continuing to grow, the charity cricket tournament is fast becoming a popular fixture in the industry calendar.

Most importantly, it continues to show what can be achieved when different parts of the sector come together in the right spirit: raising money for important causes, strengthening relationships and creating a day that people genuinely look forward to each year.

August 2026 /

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News round up

Beginners’ luck! First time player hits £50K jackpot at Mecca Huddersfield!

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mum of two from Huddersfield described how shocked she was when she scooped an unbelievable £50,000 jackpot on her first ever visit to Mecca Bingo.

The lucky winner scooped the fabulous prize playing the National Bingo Game at Mecca Huddersfield, after a spontaneous decision to give bingo a go.

The winner, who wishes to remain anonymous, described what happened; “We abandoned our original plan for a night on the town in favour of a cheaper and, what we thought would be, a quieter night out. It was my first ever time playing bingo, and the food we’d ordered had just arrived, so I wasn’t even paying attention to the prize pots,” she laughed.

“The numbers came out so fast and when I dabbed off the last one on my ticket, I thought, ‘Ooh I’ve won something,’ but I couldn’t believe it when my friend mouthed, ‘OMG, you’ve just won fifty grand!’. I genuinely thought

she meant £50 – I wondered why everyone around me was so happy, cheering and congratulating me!”

Mecca Huddersfield’s Annie Hudson explained the win; “The caller had only announced fifteen numbers when I heard the player shout. The room fell silent while I checked her claim and then exploded into cheers when I announced that she was going home with £50,000!

“I’ve been working at Mecca Huddersfield for three years, and this is the biggest win that I’ve ever validated,” continued Annie. “We’re always thrilled for our winners but a £50k National Bingo Game jackpot win is a real cause for celebration – especially when it’s the winners’ first time playing bingo! The atmosphere in club was fantastic.”

Having got over the initial shock of her win, the winner plans to treat her family and invest the remainder of her winnings into starting her own business.

“Everyone was so nice – people I’d

➜ Mecca Huddersfield’s Annie Hudson presented the stunned winner with the £50,000 jackpot cheque

never met were congratulating me.

The bingo community is amazing - so happy and welcoming. I’ll definitely be back; it’s a great night out,” the lucky winner added.

➜ www.meccabingo.com

Lucky scot bags £50K jackpot win at Mecca Glasgow Forge!

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Glaswegian bingo player won an amazing £50,000 at Mecca Bingo in April.

The lucky player scooped the jackpot on 16th April playing on the National Bingo Game. The winner, who wishes to remain anonymous, is known to be a regular customer at the venue on Duke Street and has been playing with their family since the club

/ August 2026

opened, 30 years ago.

“The atmosphere in club was amazing, with all the customers clapping and cheering. The winner was shocked but very excited about the win,” said Mecca’s Sharon Kennedy, who was the duty manager on the night. “We’re always thrilled for our winners but the £50k National Bingo Game jackpot is a real cause for celebration!”

It’s thought that the lucky winner plans to celebrate the windfall with a holiday.

Earlier this year Mecca revealed that Glaswegians are Britain’s luckiest bingo players, winning £7.5 million in prize money across the city’s trio of Mecca clubs during 2025!

➜ www.meccabingo.com

News round up

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Golden Ticket finale brings Carlton customers together in Partick Carlton Bingo’s Golden Ticket promotion reached its grand finale on Sunday 10 May, with hundreds of customers travelling to the company’s Partick club in Glasgow for a special VIP celebration.

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he event marked the climax of a promotion that had been running across Carlton clubs during the first few months of 2026. In total, 450 customers won their place at the finale, with guests travelling by coach from across Scotland, including some making the long journey down from the far north of the country.

The day was designed to give customers a memorable experience from start to finish. Guests were welcomed into the club before enjoying a two-course lunch served at their tables, while live entertainment took place on stage, helping to create a real sense of occasion.

Of course, bingo was also at the heart of the celebration, with more than £15,000 in prize money played for on the day. One of the biggest moments came with a £5,000 full house prize, which was won by a lucky player who had completed a nine-hour round trip to attend the event, and was celebrating his 21st birthday on the same day.

For Carlton, the finale was not only a chance to reward customers, but also to showcase the atmosphere, hospitality and sense of community that sits at the heart of its clubs.

“The Golden Ticket finale was a chance for us to provide our

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customers with an amazing day out and showcase what we are all about at Carlton, our customers, and more importantly, our customers having a great time,” said Craig Oliver, Operations Manager.

“So much hard work went into the promotion and the final, and our staff really did us proud. It was very special to see the club full of people and to achieve our highest admission week at the club for many years.”

August 2026 /

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/ August 2026

Feature: Dabbers Bingo Comedy Caller

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Rachel Baker as ‘Gwen’ wins Dabbers Bingo Comedy Caller Contest 2026

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n Friday 17th July in a wild, raucous and hilarious Grand Final, comedian Rachel Baker (performing as her high-energy, dance enthusiast alter-ego Gwen) wowed the packed audiences to be named the Winner of Dabbers Bingo Comedy Caller Contest 2026 (sponsored by WhichBingo and supported by Malibu).

Rachel Baker said, “With such fierce and creative competition I am honoured that Gwen won, it’s been so fun to try out new songs and dances in all the different rounds and Gwen has learned a lot throughout the process. It’s been a joy bringing Gwen to a new crowd. Thanks to Dabbers for making it possible.”

Gwen added “I’ll be spending the whole £1500 on my erotic Gnome collection!”

Dabbers Bingo MD Jonny Unknown commented, “This girl’s got that magic dust.

Rachel AKA Gwen owned the room.

Some performers are simply made for the stage, and she lit it up from the moment she walked on.

Naturally funny, effortlessly charismatic, and impossible to take your eyes off.

I can’t wait to start working with Rachel.

Our guests are going to fall head over heels for

Gwen. All hail the new Queen of Dabbers!”

Character comedian Nerine Skinner (performing as Sadie the Motivator) won the title of ‘Judges Fave’ which was awarded by Cabaret comic Roland Saunders. Nerine said, “I’m really grateful to have won the judges’ vote.

I’d never hosted Bingo before this competition, and to be recognised for my hosting skills and my work as a character comedian by industry professionals is something I’m really proud of.

I never would have attempted to lead a Bingo game before, and I’m really grateful to Jonny and the team for giving me the opportunity. From the very beginning, we were shown how to play, what works, and what doesn’t. This helped elevate the whole experience from just a competition into a valuable learning opportunity.”

This incredible Grand Final of the Dabbers Bingo Comedy Caller Contest was hosted by Katie Pritchard. The other fantastic finalists were Tara Boland as Dusty Creases and Paul Aitchison as Klaus Fantastiche.

Rachel Baker who takes away a fantastic £1,500 cash prize and guaranteed work at Dabbers Social Bingo over the next 12 months where she will be the new regular host of the infamous Dabbers Brunch Club has also been a finalist in the Sketch Off Awards 2025 and the winner of the Luke Rollason Character Bursary.

She is performing Rachel Baker Presents: Gwen – This is Not a Pyramid Scheme at the Edinburgh Festival Fringe this August.

By merging comedy with bingo, Dabbers Social Bingo has established itself as a leader in the modern bingo revival, drawing a diverse crowd eager for a fun and unconventional night out.

➜ dabberssocial.co.uk

➜ L eft, top and middle: Rachel Baker as Gwen. Bottom: Nerine Skinner

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August 2026 /

News round up

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Club 3000 Bingo announces £27 million investment

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lub 3000 Bingo, the UK’s largest independent bingo operator, has announced plans to invest £27 million across its estate over the next 12 months, reinforcing its long-term commitment to the UK bingo sector through new club openings and significant refurbishments.

The family-owned business will expand its portfolio with the launch of a new £5.5 million flagship club at The Bridges Shopping Centre in Sunderland, scheduled to open in early 2027. In addition, the company has acquired a site at 37 Hartcliffe Way in Bristol, where it plans to develop a stateof-the-art purpose-built bingo club, representing a £13 million investment.

These new venues will provide modern entertainment destinations for their local communities, combining the latest bingo technology with contemporary interiors and a premium customer experience.

Players will benefit from industryleading prize money, affordable

sessions and a welcoming social environment designed to appeal to both existing and new audiences.

They are expected to create around 100 new jobs, delivering further economic benefits to both Sunderland and Bristol.

Club 3000 Bingo currently operates 24 clubs across the UK. The new openings will increase its estate to 26 clubs, reflecting the company’s continued investment in growing the business and expanding access to high-quality bingo entertainment in communities across the country.

Alongside the new developments, Club 3000 Bingo is also investing heavily in its existing estate, with major refurbishment programmes underway at its clubs in Mansfield, Cwmbran, Doncaster and Coatbridge. These projects form part of the company’s wider £27 million investment programme, ensuring customers across the UK continue to enjoy modern, high-quality venues.

Brian Fraser, Founder of Club 3000 Bingo, said: “We are delighted to announce this significant investment in the future of Club 3000 Bingo. The removal of Gaming Duty on Participation (GPT) has given us the confidence to accelerate our investment plans, not only for our business but for the wider bingo industry.

“Our ambition is to continue creating first-class bingo and entertainment venues that combine innovation, exceptional value and a welcoming atmosphere. These investments demonstrate our confidence in the future of retail bingo, and we look forward to bringing these fantastic new clubs to life while continuing to enhance our existing estate for our customers.”

➜ www.club3000bingo.com

Editorial

Got a feel good story, opening or refurbishing a club, celebrating a milestone or something different?

Contact us at info@bingoconnect.co.uk / August 2026

News round up

Listening to members, building bingo’s future Nicole Garrett, Chief Executive of the Bingo Association, shares her reflections on the industry’s future priorities.

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n May, we launched our members’ survey to capture views on where the Bingo Association should focus its efforts in the years ahead. We are now reflecting carefully on that feedback and will re-engage with members after the summer. In the meantime, I wanted to share some initial insights, both from the survey and from my experiences so far.

The industry needs a dedicated trade association An overwhelming 95% of respondents agreed or strongly agreed that the land-based bingo industry needs a trade association. Members told us that bingo is strongest when it speaks with a single voice and that the Bingo Association is uniquely placed to dedicate all its resources to representing the interests of land-based bingo.

The wider gambling sector is diverse, with different products, customers and regulatory challenges. Bingo cannot simply be grouped together with the rest of the gaming industry. It is vital that we have an organisation that understands the unique characteristics of bingo clubs and can champion their interests with government, regulators and other key stakeholders.

It is therefore no surprise that the members’ survey identified lobbying and advocacy as the industry’s number one priority. There is more work to do in the coming months to respond to the uncertainty of the new political landscape and to ensure bingo is heard clearly and consistently.

Alongside representation, members also highlighted the importance of promoting bingo’s positive story more consistently. We will be looking to enhance our communications approach in the coming months, celebrating what we are already doing as an industry and helping to secure bingo clubs in their rightful place as community assets and a social good.

One National Game The National Bingo Game is much more than a product – it is a shared platform to promote bingo across all brands and operators.

National Bingo Week demonstrates the power of a collective approach to generate positive stories and shine a spotlight on bingo. But it also raises an important question: can we build a more consistent drumbeat of positive

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coverage throughout the year, keeping bingo in the public consciousness and reaching new audiences?

Operators will always be best placed to promote their own products. They know their customers, communities and businesses better than anyone. However, through campaigns, community storytelling, digital engagement and partnerships, there are opportunities to keep bingo visible beyond a single annual moment as an industry.

It is the quality of the product and customer experience that has allowed the industry to stand the test of time. The Bingo Association can play a role in helping that story reach new audiences.

What’s next?

Right now, these are ideas rather than conclusions.

Bringing them to life will require the creativity, expertise and insight of operators from across the industry. My journey at the Bingo Association is still in its early days and each day brings a valuable education from members who have been open with their views and generous with their time and advice.

I look forward to continuing that conversation and working with members to ensure bingo has the strong, distinctive voice it needs for the future.

August 2026 /

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Feature: Wexel

BingoPlus from Wexel goes from strength to strength!

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exel Gaming’s BingoPlus network continues to gain momentum in 2026, with its live, interactive Bingo solution being deployed across an expanding number of UK venues. Designed with operational efficiency in mind, BingoPlus enables venues to deliver a high frequency entertainment product without the need for additional staffing, an increasingly valuable advantage as operators navigate rising cost pressures.

The platform operates via a fully hosted, centrally managed system, allowing venues to introduce a comprehensive Bingo programme without placing additional demands on their existing teams. At its core is a professionally produced live broadcast, streamed daily from 10:00 to midnight from Wexel Gaming’s Hull-based green screen studios. With over 400 games played each day across the network, venues benefit from a continuous and engaging offering without the requirement to manage sessions, call numbers, or oversee gameplay.

This centralised approach is complemented by a dynamic and interactive player experience. Live hosts bring energy and personality to each session, while integrated chat functionality enhances engagement and fosters a community atmosphere. The result is a compelling invenue experience that mirrors the vibrancy of a traditional bingo hall, while allowing staff to remain focused on core operations. Regular network-wide promotions further enhance the player experience, with frequent prize giveaways including popular items such as Air Fryers, BBQs and custom Cool Bags.

BingoPlus also incorporates the National Bingo Game, one of the UK’s most established and trusted Bingo formats.

Recent enhancements to the jackpot structure have further

elevated its appeal, with players now competing for a £250,000 linked prize twice daily. This significant prize offering provides operators with a powerful promotional tool to drive footfall and encourage repeat visits.

Network expansion remains a key focus, with some new additions in Q2 including LOL Bingo Sunderland, Playland Wednesbury, and further growth in Clacton. Each new location strengthens the linked network, enhancing prize pools and reinforcing the overall value proposition of the BingoPlus ecosystem.

Wexel Gaming has significantly expanded its manufacturing footprint with the addition of a further 10,000 sq ft facility adjacent to its existing premises. This expansion has been driven by a strong order book across both its retail gaming products and live streaming studio operations, with additional online brands set to utilise Wexel’s live bingo streaming services in the latter part of 2026.

➜ wexel.co.uk

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/ August 2026

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News round up

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Celebrating 40 years of service at Club 3000 Bingo Glenrothes

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lub 3000 Bingo in Glenrothes is proud to celebrate an extraordinary milestone as Elizabeth “Liz” Barbour marks 40 years of dedicated service. The bingo operator is also celebrating its 20th anniversary this year too.

Liz began her journey working part-time weekends when her daughter started school, at a time when the venue was known as Kingsway Entertainments. Her commitment and passion quickly saw her move into a full-time role, beginning a remarkable four-decade career in the bingo industry.

Over the years, Liz has witnessed the club evolve through several transformations and ownerships from Kingsway Entertainments to Granada, then Gala, and now Club 3000 Bingo, the largest independent operator with the biggest prize money venues! Throughout these changes, one constant has remained: Liz’s warm personality and dedication to customers.

Reflecting on her time, Liz fondly recalls not only the changes in the club but also the memorable uniforms – from

brown overalls and pinstriped shirts with bow ties to today’s purple shirts and waistcoats.

One of the most rewarding aspects of her career has been building relationships with customers. “It makes me feel old when I see three generations of the same family coming in for a game of bingo,” Liz shared. “It’s great to get to know your customers – everyone knows I love a chat.”

Liz credits her long service to the friendships she has built over the years, both with colleagues and customers alike. “It’s lovely working here. I’ve made lots of friends over time, and with my love of talking, I’m sure I’ll make many more.”

Paul MacPhee, manager of the Glenrothes Club said: “Everyone at the club and the wider Club 3000 Bingo family extends its heartfelt thanks to Liz for her incredible dedication and contribution over the past 40 years, what an amazing achievement, we have lots of special games planned over the coming weekend to commemorate the occasion, culminating in a big money special night on Sunday 2nd May hosted, as always, by Liz herself.”

New Regional Representatives elected to BA Executive Council

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he Bingo Association has confirmed the results of its election for Regional Representatives to the BA Executive Council, following strong engagement from qualifying members.

The election closed at 5pm on Wednesday 24 June 2026 and was completed in accordance with Association procedures.

The successful candidates elected to serve for the forthcoming two-year term are: • Stefan Harrison, Club 2000 Ltd • Jim Shipley, Amuse 2016 Ltd / SJRP Ltd • Tony Lynch, FGMS Ltd / Connaught Bingo

/ August 2026

• Dave Robson, Shipley Brothers / BJ’s Bingo • Sam Pollard, State of Play Ltd / Hijingo • Peter Woolley, 2 Fat Ladies Leisure Ltd / Palace Bingo The Bingo Association thanks everyone who took part in the election process and congratulates the successful candidates on their appointment.

The Regional Representatives play an important role in ensuring members’ views are heard and reflected within the work of the Executive Council, helping to support and represent the bingo industry across Great Britain.

News round up

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Best mates share £250,000 jackpot win at Mecca Leicester A Leicester bingo player has won a stunning £250,000 jackpot at Mecca Leicester, and in a heartwarming twist, they’ll be sharing every penny with their friend.

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he lucky winner, who wishes to remain anonymous, landed the quarter-of-a-million-pound prize whilst playing the National Bingo Game. A regular at the club, he was introduced to bingo by his friend many years ago, and the pair have been attending sessions together at the Aylestone Road venue ever since.

Over the years, the friends have built a simple tradition: whenever one of them wins, they share the prize.

So, when the Leicester local matched every number on his ticket to claim a ‘full house’ within the first 14 numbers called – triggering the huge £250,000 National Bingo Game jackpot – there was never any question about splitting the prize money.

After taking a moment to realise what had happened, the Leicester local said he was “overwhelmed” with joy. “We were so grateful for all the

love and congratulations from other customers,” he said. “It still hasn’t sunk in.”

The winner, who enjoys bingo as much for the social side as the chance to win, is believed to be planning a family holiday with some of the prize money.

Scott Backus, the host on the night of the win shared: “I was calling the National Bingo Game as normal and everything felt routine. Then, on the 14th number, I heard someone shout. The whole room suddenly went quiet while we checked the claim and as soon as it was confirmed, the club absolutely erupted.

“At first, the winner couldn’t believe it – he was completely stunned, and so was I! Being able to announce a £250,000 jackpot winner was an incredible moment. I was genuinely shaking.”

➜ Mecca Bingo Leicester duty manager Leigh Pridmore and host Scott Backus celebrate their customer’s fabulous £250,000 National Bingo Game jackpot win

Andrew Smith, general manager, at Mecca Bingo Leicester shared: “We are so thrilled to see these two players take home the jackpot – they are best mates and share all their winnings. They’re such well-liked members of the club, so everyone is so pleased for them, and we hope they have an amazing time enjoying their winnings with their loved ones.”

➜ www.meccabingo.com

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August 2026 /

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Feature: Bingo Association Golf Day

Bingo tees off once again for Variety The Bingo Association’s Annual Charity Golf Day and Dinner brought together the industry for a day of friendly competition and fundraising in June at the Macdonald Portal Hotel, Golf and Spa near Chester.

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In perfect playing conditions, 68 golfers set out to compete for the day’s prizes while raising valuable funds for Variety, the Children’s Charity. The evening dinner included a raffle and Dutch auction, which raised £2,000.

Therefore, together with the money raised from prize sponsorships (courtesy of our supportive members), a total of £6,250 was raised for the charity.

On the course, Chris Wrigley of Boomerang Digital took the Maygay Trophy for the best round of the day, returning an impressive 45 points.

The prestigious team award went to BJ’s Bingo, whose consistency was underlined by three of their players finishing inside the top 14 on the day.

The other major prize winners were Simon Barf of Inspired, who claimed the Best Front Nine award with 25 points, and Stevie Shaves of Buzz Bingo, who secured the

August2026 2026 // August

Best Back Nine prize with 22 points.

The player nearest the pin in 2 on the 2nd hole was Ralph Taylor of UK Gaming Solutions. There were three Par 3 holes, where Shaun Gibson (Carlton), Ant Johnson (Mecca) & John Hagan (Harris Hagan) took the Nearest The Pin prizes. Andy Sessions (Inspired) won the battle of the big-hitters, with the Longest Drive of the day on the 10th hole – an award he also won in 2023!

Chris Wrigley received his Trophy from The Bingo Association’s Chief Executive, Nicole Garrett.

News round up

Buzz Bingo Basildon’s bright new era

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ssex players have a sparkling new reason to smile. Buzz Bingo Basildon has officially unveiled its stunning new look following a major refurbishment that’s got the whole town talking.

Based in Southernhay, the club celebrated its Grand Reveal weekend with a massive prize pool of over £26,500, packing the house out with live music, surprise flash mob entertainment, and top tier bingo action.

The layout has been completely transformed.

Members can now relax in a fresh, modern lounge area that boasts a beautifully illustrated mural wall showcasing local landmarks. It provides the absolute perfect backdrop for a classic session of “dab and gab” with friends.

The crown jewel of the upgrade, however, is the brand new bar area, officially christened ‘The New Town Tap’.

Regional Manager Sarah Calakovic called the upgrade “the bingo we all know and love but with added sparkle!”

With a stylish atmosphere and a clear nod to its community heritage, the Basildon venue is well and truly back, setting a fabulous standard for the region.

➜ www.buzzbingo.com

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News round up

Carlton Bingo customers enjoy annual Blackpool bash Carlton Bingo customers were back on the road in May as the company’s much-loved annual Blackpool Bash returned for another weekend of bingo, entertainment and plenty of fun.

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his year, 196 customers made the trip to the “Vegas of the North” for a packed weekend itinerary, bringing together familiar faces from previous years as well as customers joining the trip for the first time.

The weekend began on Friday with a visit to Club 3000 Bingo in Blackpool, where the Carlton group were given a fantastic welcome by Sean and his team. A few lucky customers also enjoyed some big wins, helping to get the trip off to a memorable start.

Saturday brought even more entertainment, with a visit to a local cabaret venue that included bingo, dancing and even a conga down the Promenade.

On Sunday, the group continued the celebrations with karaoke at a local social club, followed, of course, by more bingo.

With games played in the hotel, at local venues and

even on the coach, the weekend delivered what Carlton described as a full house of bingo moments.

“We have been doing these trips for ten years now,” said Craig Oliver, Operations Manager at Carlton Bingo. “Each year we have friends from previous years returning and new friends joining.

“It is really heartwarming to be able to sit back and see what bingo, and Carlton Bingo specifically, can do in bringing people together for a wonderful time.”

Kelly, Group Booking Manager at Tiffany’s Hotel, said the Carlton group is always a highlight of the year.

“We love having the group from Carlton Bingo every year,” she said. “They turn up on Friday and party together until Monday, and are well looked after by the team at Tiffany’s and of course Carlton. The bond Craig and his team of staff have with their customers is really special.”

With bingo, big wins, karaoke, dancing and plenty of laughter, the annual Blackpool Bash once again showed the power of bingo to bring people together beyond the club walls.

➜ www.carltonclubs.com

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News round up

Medway makes a splash

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uzz Bingo Medway has treated its players to a spectacular transformation. Situated at the bustling Medway Valley Leisure Park, the club celebrated its relaunch in style with a jaw-dropping £24,000 prize weekender, offering an incredible ten £1,000 full house prizes on both days.

The club’s sparkling new glow-up features an updated lounge area complete with bright, comfy booth-style seating and a fresh, highly contemporary design. Much like its sister clubs, a custom mural wall celebrating local landmarks stands proudly as a testament to the club’s community roots.

But the real focal point for socialising between games is the brand new bar area, brilliantly named ‘The Thirsty Dabber’.

Designed to introduce a warm, pub-style atmosphere right inside the venue, it has already proven to be an instant hit with members.

Club General Manager Nikki Ashby noted that the response to the revamped look has been completely amazing, bringing a fantastic burst of modern energy to the Kent bingo scene.

The pride of Derby!

Buzz Bingo Derby went full throttle glamour for its spectacular Grand Reveal Party, following its fantastic new glow-up.

The Liversage Street venue drew a massive crowd, turning the style dial up to eleven with face painting, a saxophonist and fizz on arrival and inviting dance music legends Ultrabeat to headline the night with an exclusive live DJ set, keeping the energy electric long into the evening.

The club’s incredible makeover starts right at the front doors with a sleek, updated entrance that guides players seamlessly into a brand new, modern slots layout.

The main hall itself has been

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treated to a stylish revaamp featuring a gorgeous local landmarks mural, ensuring the venue feels deeply connected to its community.

And between games, players can now grab a drink and socialise at the brand-new bar area, proudly named ‘The Pride of Derby’.

Combined with ten £1,000 houses up for grabs on the night, the atmosphere was nothing short of legendary.

General Manager Claire Bingley summed it up perfectly, noting that the beautiful new transformation

is set to create incredible new winning memories for the region.

➜ www.buzzbingo.com

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News round up

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Celebrating 50 years of dedicated service

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lub 3000 Bingo is celebrating an extraordinary milestone as valued team member Carol Clarke marks 50 years of service, having dedicated her career to the bingo industry and the local community.

Carol joined Buckingham Bingo on 26 July 1976 as a book seller and has remained a familiar and muchloved face ever since. Following Club 3000 Bingo’s acquisition of the club, Carol continued her career with the business at their Walkden club, bringing the same enthusiasm, dedication and commitment that has defined her five decades of service.

Throughout her career, Carol has undertaken various roles within the club. From checking winning claims on the bingo floor and operating the paybox in the days before electronic payments ➜ George (assistant manager), Tracey (assistant manager), Carol (staff member became commonplace, to providing change for celebrating 50 years), Andrea (general manager) and Patrick (area manager) customers, serving ice cream, working in the snack bar, helping in the kitchen and supporting colleagues welcome multiple generations of families through the doors. wherever needed, Carol has always been willing to lend a Her friendly personality, willingness to help and genuine hand. Today, she continues to perform many of those same care for customers have made her an integral part of the club roles, demonstrating the versatility and work ethic that experience. have made her an invaluable member of the team.

Brian Fraser Founder of Club 3000 Bingo said: “Reaching Around ten years ago, Carol made the move with 50 years of service is an incredible achievement and one that colleagues and customers from the club’s original premises very few people can claim. Carol has been at the heart of to its new home at Walkden, ensuring that generations of the club for half a century and is loved by both colleagues regular players continued to enjoy the warm welcome and and customers alike. Her dedication, loyalty and exceptional friendly service they had come to expect. customer service embody everything that Club 3000 Bingo Carol’s outstanding customer service is one of the reasons stands for. We were incredibly proud to celebrate this milestone she has become such a well-known and respected member of with her on Friday 24th July where we presented her with the the club. Having built relationships with customers over the award and thanked her for her outstanding contribution over past 50 years, she knows many by name and has been there to the last five decades.”

In Profile

Get in touch if you would like to feature in our ‘In Profile’ section, or know someone who you think would make a great feature Contact us at info@bingoconnect.co.uk / August 2026

News round up

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Buzz Bingo announces new partnership with Switchboard Buzz Bingo has announced a new partnership with Switchboard, the national LGBTQIA+ support line, as part of its ongoing commitment to diversity, inclusion and community support.

➜ Niamh Eyre from Buzz Bingo Grimsby

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he partnership launched during Pride Month, but Buzz has made clear that this is not a short-term campaign. Clubs across the country will continue holding Pride events through to September, raising funds for Switchboard and helping to shine a light on the vital work the charity does all year round.

Switchboard provides a safe and confidential space for anyone who wants to talk. Whether someone is looking for support around relationships, sexual health, gender identity, or simply how they are feeling, the service offers a listening ear without judgement or agenda.

Since 1974, Switchboard has been there for LGBTQIA+ people across the UK, making sure that anyone, anywhere, at any point in their journey, has someone to speak to.

“We at Switchboard, the UK’s National LGBTQIA+ Support Line, are delighted to be working together with Buzz Bingo across Pride Month, in their venues all across the country,” said Bob Hughes from Switchboard.

“We know the power in being heard, and so we are very excited that working together means that even more people will have access to the information and support they need, and that there will be Pride celebrations across the Buzz Bingo family.”

The partnership has been driven by Full Haus leads Colin Bell and Steve Edward, with Buzz describing it as a powerful example of colleague-led inclusion in action.

“So happy to be working to raise much-needed funds for Switchboard,” said Colin Bell. “The work they do is vital in supporting the whole community, offering advice and solutions to the many issues we face.”

Steve Edward added: “It’s brilliant that Full Haus can team up with Switchboard to give something back to support our community. I am really excited for all the initiatives Full Haus will be supporting this year, and the opportunity to work alongside Switchboard is just fantastic.”

With clubs taking part across the country, the partnership is set to bring people together in celebration while raising awareness and funds for a service that continues to make a real difference.

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➜ Buzz Bingo Grimsby team

➜ Buzz Bingo Plymouth team

August 2026 /

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Expert insights: Political update from PLMR

A new Prime Minister with a local growth agenda

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ith Andy Burnham as the new Prime Minister, businesses and communities across the country are naturally asking what this could mean for them. While gambling policy is unlikely to feature prominently in the early months of a Burnham government, some of the broader themes expected to shape his administration could create opportunities for the bingo sector.

Burnham has long championed what has become known as “Manchesterism”, an approach that places greater emphasis on devolution, local leadership and empowering communities to drive economic growth. Advisers around him are also expected to place significant focus on regional investment, stronger local economies and supporting high streets and town centres.

These priorities align closely with the role bingo clubs already play.

Across the country, bingo clubs are major local employers, generate significant economic activity and act as trusted community hubs that bring together thousands of people every week. At a time when policymakers are increasingly looking for ways to strengthen local communities and revitalise town centres, the industry’s contribution has a compelling story to tell.

Burnham is also expected to place considerable emphasis on working people, economic growth and devolving more powers to local and regional leaders. As more decisions move closer to local government, building relationships

/ August 2026

with mayors, combined authorities and local decision makers is likely to become increasingly important alongside Westminster engagement.

Of course, it remains too early to predict what specific policies a Burnham government may introduce for gambling. However, if local growth, thriving communities and regional regeneration become defining themes of the next government, the bingo industry will be well placed to demonstrate how it already delivers against those priorities.

For the Bingo Association, that reinforces the importance of continuing to engage proactively with politicians at every level of government, ensuring they understand that bingo is not simply a leisure activity, but an important contributor to local economies and communities across Britain.

➜ Georgia Angela is a Public Affairs Specialist at PLMR and advises the Bingo Association on political and media engagement. She can be contacted via email at bingo@plmr.co.uk

Wordsearch

Wordsearch WIN a £25 Amazon voucher!

Solve our bumper word search puzzle by finding the 36 words hidden in the grid below. Note: The words may be written in any direction including backwards and diagonally.

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All Bingo Connect Wordsearch competition entries must be received by 30th September 2026.

Please email a clear picture or scan of your completed Bingo Connect Wordsearch to info@bingo-association.co.uk along with your full name by the closing date. Alternatively please remove your completed Wordsearch from the magazine, write your name and either your email address or telephone number clearly at the bottom of the page, and send it by post in an envelope addressed to: WORDSEARCH, The Bingo Association, Lexham House, 75 High Street North, Dunstable, Beds LU6 1JF by the closing date.

Terms and Conditions: All entrants must be aged 18 or over. The Prize is a single Amazon Gift Voucher to the value of £25.00 and no alternative prize is available. All entries, whether sent by email or post, must be received no later than 30th September 2026. Proof of postage or transmission is not proof of receipt. All correct Bingo Connect Wordsearch entries will be entered into a draw and a single Winner drawn at random by The Bingo Association Limited. The Winner will be notified, either by email or telephone, and the Prize sent within 30 days of the closing date and the Winner’s name published in the following issue of Bingo Connect. The competition is organised by The Bingo Association Limited and their decision is final in all matters relating to this.

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August Barbecue Beach Biking Bonfires Books Camping Canoeing Cottage Family Friends Games Hammock Hiking Holidays Ice Cream July Lake Lemonade Memories Picnics Pool Popsicles Puzzles Reading Relax Road trips Sports Sprinkler Strawberries Summer camp Swimming Traveling Vacation Watermelon

August 2026 /

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Expert insights: Employment update from Taylor Walton

Harassment Law Changes from 30 October 2026 From 30 October 2026, employers will face a significant increase in their legal responsibilities to prevent harassment in the workplace. While all sectors will be affected, the changes are particularly important for the bingo industry, where employees spend much of their working day interacting directly with members of the public in customer-facing roles.

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he hospitality and leisure sectors have long recognised that dealing with the public can expose employees to inappropriate behaviour. Until now, many employers have focused on responding to complaints once they arise. However, the Employment Rights Act 2025 shifts the emphasis firmly towards prevention. Employers will be expected to demonstrate that they have taken proactive and comprehensive steps to minimise the risk of harassment occurring in the first place.

For bingo operators, these changes should not simply be viewed as another regulatory obligation. They provide an opportunity to reinforce a positive workplace culture, improve employee wellbeing and demonstrate a commitment to providing a safe and respectful environment for both staff and customers.

A higher legal standard Since October 2024, employers have been under a statutory duty to take reasonable steps to prevent sexual harassment of employees during the course of their employment.

From 30 October 2026, that duty will become more demanding.

Employers must instead take all reasonable steps to prevent sexual harassment. Employment Tribunals will expect employers to demonstrate

/ August 2026

that they have considered the risks within their business and implemented measures that could reasonably be expected to reduce those risks.

The Employment Rights Act 2025 also introduces liability where workers are harassed by third parties, for example customers, members, contractors, suppliers and other visitors. Importantly, this protection extends beyond sexual harassment and applies to harassment related to all of the protected characteristics under the Equality Act 2010, including race, disability, religion or belief, age, sex, sexual orientation and gender reassignment.

For businesses whose commercial success depends upon positive customer relationships, this represents an important cultural shift. Operators will need to balance excellent customer service with their equally important responsibility to protect employees from unacceptable behaviour.

Why the bingo sector is particularly exposed Bingo clubs are community venues where members often visit regularly and develop familiar relationships with staff. This friendly atmosphere is one of the sector’s strengths, but it can occasionally blur professional boundaries.

Employees working on reception, selling books or electronic bingo

packages, serving food and beverages, assisting customers on the gaming floor or managing prize claims frequently spend prolonged periods interacting with the public.

Examples of conduct that could amount to unlawful harassment include: • repeated sexually suggestive comments directed towards employees; • unwanted touching or attempts at physical contact; • racist or discriminatory language; • offensive jokes relating to disability, religion, age or sexual orientation; • intrusive questioning about an employee’s personal life; and • persistent unwanted attention from regular customers.

While such incidents may involve only a small minority of customers, the new legal framework requires employers to anticipate these risks rather than simply responding after complaints have been made.

Managers should therefore consider whether particular areas of their operation present particular risks, for example customer disputes over prizes, security incidents and interactions with customers who may become frustrated or intoxicated.

Understanding ‘all reasonable steps’ One of the questions many employers are asking is what the new legal

Expert insights: Employment update from Taylor Walton

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“ These changes provide an opportunity to reinforce a positive workplace culture, improve employee wellbeing and demonstrate a commitment to providing a safe and respectful environment for both staff and customers.” standard actually requires.

The answer will depend upon the size, resources and nature of each business. However, simply maintaining an anti-harassment policy and delivering occasional online training is unlikely to satisfy the new requirements on its own.

Employment Tribunals are likely to consider a range of factors, including whether the employer has: • carried out workplace harassment risk assessments; • identified customer-facing risks; • reviewed policies regularly; • delivered meaningful and up-todate training; • ensured managers understand their responsibilities; • encouraged reporting of concerns; • investigated complaints promptly and fairly; • monitored recurring issues; and • reviewed whether preventative measures remain effective.

The focus is on continuous improvement rather than one-off compliance exercises.

Third-party harassment returns Perhaps the most significant change is the reintroduction of employer liability for harassment committed by third parties.

This means operators cannot simply dismiss inappropriate customer behaviour as ‘part of working with the public.’

For example: A regular member repeatedly makes sexually explicit comments to a bingo assistant over several weeks. Although supervisors

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are aware of the behaviour, no action is taken because the customer is considered a valued regular.

A customer directs racist abuse towards a member of staff following a disagreement over a gaming issue.

Management resolves the customer complaint but fails to address the abuse experienced by the employee.

An employee reports that a contractor working within the club has made repeated inappropriate comments. No investigation takes place because the individual is not directly employed by the operator.

Under the new regime, failures of this nature could expose employers to legal claims if reasonable preventative measures have not been taken.

Training will play an increasingly important role in demonstrating compliance as well as warning customers whether by announcements and/or signage that harassment of staff will not be tolerated. Managers should understand: • how to recognise unlawful harassment; • how to respond immediately when incidents occur; • how to support affected employees; • when customer behaviour requires intervention; • how to investigate complaints fairly; and • when external advice should be sought.

Employees should also receive practical guidance using scenarios that reflect the realities of working in bingo clubs.

For example: “A long-standing

member repeatedly comments on a cashier’s appearance and asks intrusive personal questions despite being politely discouraged.”

“A customer makes offensive remarks about another employee’s nationality during a prize dispute.”

Using realistic examples helps staff recognise unacceptable behaviour and gives managers greater confidence when deciding how to respond.

Documentation may determine the outcome of Tribunal proceedings If a claim reaches an Employment Tribunal, having appropriate documentation could prove decisive.

Operators should ensure they retain evidence of: • equality and anti-harassment policies; • harassment risk assessments; • staff training records; • manager training programmes; • complaints received; • investigation reports; • actions taken against customers where appropriate; • policy review dates; and • periodic audits of harassment prevention measures.

Tribunals are likely to expect employers to demonstrate that prevention forms part of their ongoing management processes rather than simply reacting after problems arise.

A new statutory Code of Practice Further guidance is expected before the new provisions come into force, including updates to the statutory guidance issued by the Equality and Human Rights Commission.

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Expert insights: Employment update from Taylor Walton

This guidance is expected to provide practical examples of what amounts to ‘all reasonable steps’ and is likely to influence how Employment Tribunals assess employer compliance.

Bingo operators should monitor developments carefully and review their policies once the updated guidance is published.

Compensation risks Employers should also remember that failing to comply with the preventative duty may have financial consequences.

Where an employee succeeds in a claim involving sexual harassment and the employer is found to have breached its preventative duty, an Employment Tribunal has the power to increase compensation by up to 25%.

When combined with legal costs, management time, reputational damage and reduced employee morale, the financial impact of failing to prepare adequately can be substantial.

A practical compliance checklist Although October 2026 may appear some way off, operators should already be planning their compliance programme. Key actions include: • Review all dignity at work, equality and anti-harassment policies.

• Introduce specific procedures for dealing with customer and thirdparty harassment.

• Carry out harassment risk assessments across all customerfacing areas.

• Warnings to customers by announcement and/or signage that harassment of staff will not be tolerated; • Refresh training for managers and employees using realistic workplace scenarios.

• Ensure reporting procedures are simple, confidential and well understood.

• Keep comprehensive records of training, investigations and preventative measures.

• Review security arrangements, lone working procedures and incident reporting systems.

• Monitor complaints to identify recurring patterns and emerging risks.

• Prepare to update policies once the revised statutory guidance is published.

Looking ahead The changes taking effect on 30 October 2026 represent one of the most significant developments in workplace equality law for many years.

and Head of Employment Law at Taylor Walton LLP and advises the Bingo Association on employment matters. He can be contacted on 01582 390470 or via email alec.colson@taylorwalton. co.uk.

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➜ Alec Colson is a solicitor

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They reflect a clear expectation that employers should not simply respond to harassment but actively work to prevent it.

For bingo operators, compliance is not simply about reducing legal risk.

It is about creating workplaces where employees feel respected, supported and confident that inappropriate behaviour—whether from colleagues, members or visitors—will be taken seriously.

Businesses that begin preparing now will be in a far stronger position when the new duties take effect. More importantly, they will help foster the welcoming and inclusive environment that lies at the heart of the modern bingo sector.

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Expert insights: Legal update from Poppleston Allen

Gambling Commission Fees At the start of 2026, the Department for Culture, Media and Sport (DCMS) consulted on proposed changes to Gambling Commission fees. The Government published its response on 30 June 2026 and has confirmed that, subject to secondary legislation being passed, the new fees are expected to come into force on 1 October 2026.

So, what should operators expect from 1 October?

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perators will naturally want to get to grips with the new fee structure, understand how it may affect them, and start thinking about budgets, especially where the changes could lead to a noticeable increase in fees.

The Government has confirmed the following key changes: There will be a headline 25% increase to licence fees, except for: • Society lotteries, where licence fees will be frozen; and • General betting (limited) operating licences, where fees will move to a market share-based approach using gross gambling yield (GGY), rather than the number of days of operation.

Personal licences, supplementary operating licences and single machine permits will also increase by 25%.

The same 25% increase will apply to applications to vary an operating licence and to changes of corporate control.

It may look as though fees are simply going up by 25% across the board however it is not quite that straightforward, the actual change varies significantly depending on the type of operating licence held and the GGY banding.

It is important to note that new fee categories with different revenue thresholds are being introduced for most licences, which will affect the annual fee payable with some seeing increases of more than the headline 25%. Some smaller operators may see a slight reduction in their annual fee, whilst larger operators may see a significant increase.

The Gambling Commission has said it will contact operators over the coming weeks with more detail on how the changes will affect them, including information about how operators will be aligned with any new category. The Commission has also confirmed that it will use operators submitted regulatory return data for 2025 to 2026 to determine their new fee category. bingoconnect.co.uk

➜ This article has been prepared by Tom Grant,

working with Nick Arron. Tom was recently appointed as a Consultant at Poppleston Allen.

With over 20 years’ experience in the gaming sector, Tom advises his clients on a wide range of contractual matters including Terms and Conditions, Game Development Agreements, Content Licensing, Sports Data Rights and Platform Agreements. Tom can be contacted on t.grant@popall.co.uk

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Looking back to 1996 – a ‘boom’ year for club openings!

Bingo has a long history in the UK where it has always been about people, community and fun. Since it became popular here in the 1950s and 60s, operators, the media and private individuals have been there to record events and occasions, capturing unique moments, people and places that have played their part in bingo’s rich history.

Since 2015 Sean Connolly – known by many in the bingo sector – began sharing all his old bingo photos on Facebook ‘Bingo Photos Old and New’ and has posted over 7,000 images of people and clubs which has enabled a great many colleagues to reconnect.

In this edition, we go back to 1996, a year that seemed to capture real momentum across the bingo industry.

Thirty years on, we revisit a busy period of club openings, launch nights and familiar faces, from Mecca Bingo Beckton’s leapyear opening, to Riva in Leeds and Gala in Scunthorpe.

There are also celebrity visits, proud launch teams and snapshots from clubs that have continued to play an important part in bingo’s story.

➜ Mecca Hyde Road 1996

It is a nostalgic look back at a year when new venues, new teams and new customers were helping to shape the next chapter of bingo.

➜ Callers Jimmy McLeod, Paul Stevenson, John Keech, Billy Ritchey, Michael Duffy and Tony Dunkling during the heat for North East Caller of the Year 1996, at the Majestic in Middlesbrough

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➜ In 1996, Riva opened their latest Club at Stonebridge Mills in Leeds

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➜ Lee Gambrill with comedian and actor Mike Reid, at Mecca Bingo Wandsworth ➜ Actress Pam St Clement visits the recently opened Gala Club at New Cross Gate in South London

➜ The team that launched Mecca Bingo Hyde Road in 1996. It’s now operating as Club 3000 Bingo

➜ In 1996, Gala opened a club at Brigg Road in Scunthorpe. Here is GM Rob Coldham with two customers at the Membership Shop before opening

➜ John Birmingham at Gala Bingo Castleford, with a lucky winner ➜ Mecca Bingo Beckton in East London opened on 29th February 1996

bingoconnect.co.uk

➜ If you have bingo images that you would like to donate to and/or share with Sean, please contact him via Facebook @old.bingo.photographs or email: seanconnolly431@hotmail.com August 2026 /

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