40 minute read
Tools, Power Tools and Equipment advice
A BLADE IS JUST A BLADE… RIGHT?
In the kbb industry, a one-size-fitsall approach for cutting materials generally leads to increased costs due to wasted labour, a reduction in the quality of your work and possibly, delays from either having to re-order materials or even damaging a machine. All of these create unnecessary frustrations from what should be a relatively simple task.
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It’s therefore, essential to use the correct cutting consumable for the project being worked on and taking the time to understand why it this simple task should be an important and productive part of our working lives.
A good example: to cut a material such as cement based board with a clean cut, whilst removing the dust as you cut and ensuring that you are going to get a generous lifespan out of the blade used could be seen as a challenge. Then consider being able to cut within the environment the board is being used and it possible that the task may not seem achievable.
Special power tool manufacturer, Festool, can help solve this challenge as the company understands that cement based materials produce a huge volume of very fine dust when cut which can seriously damage the user’s long term health. Accordingly, Festool designs its cutting products so that dust is captured at source and directed to its extraction outlet, thus greatly reducing any air-borne dust. Its TS55 plunge cut saw, Diamond blade and an M class extractor with a 36mm hose is the perfect solution to cutting cement-based material within the environment in which you are working; another benefit is that there is less moving of materials.
The TS55 R has a dust chute inside the housing that keeps the dust in line with the hose. This prevents the dust that has been collected from being thrown back to the blade, so the blade can cut efficiently. The Festool diamond blade has 4 ‘teeth’ but is part of the system as it is the same diameter as the other blades including the kerf at 2.2.
It’s important that a consumable like a blade, is made for a machine where the two work in unison and are literally made for each other. If they do, they perform much better, resulting in a higher quality of work and importantly for kbb installers, quicker.
POD KITCHENS AND BATHROOMS WITH MEDITE® TRICOYA® EXTREME
‘Pod’ seems to be a buzzword latching on to multiple room styles at present, none more so than kitchens and bathrooms. Pod kitchens and bathrooms are compact, prefabricated spaces that can be installed quickly and easily in applications where time, money and crucially space needs to be optimized.
These space saving pieces of genius are ideal for buildings that need to utilise every last inch, such as city hotels and student accommodation. Furthermore, considering the rate at which high density housing is being built across the UK, it looks like pods might be here to stay.
In fact, a study by AMA Research recorded a growth of 4% in the UK kitchen and bathroom pods market over the course of 2017, with an 8% increase in market value. This reflects the bigger demand for higher specification pods as they grow in popularity,
driven by a combination of factors, including standardisation and fast-track construction.
Due to this higher demand, pod kitchens and bathrooms need to be built efficiently while still maintaining a consistently high quality. This means the way in which the material behaves has a massive impact on whether or not it is suited to pod designs. Factors such as machinability come into play here as installers want them ready to simply slot into place as soon as possible.
Finding a material therefore that is easy to machine, lightweight, but also resistant to water and humidity is absolutely essential, but tough to find. However, the introduction of MEDITE® TRICOYA® EXTREME (MTX): the weather resistant MDF board from innovative panel producer MEDITE SMARTPLY meets all the necessary criteria. Guaranteed to maintain structural integrity despite exposure to water for up to 50 years, this revolutionary MDF panel could provide the key to efficiently manufacturing high quality pod kitchens and bathrooms that will stand the test of time.
With its easy to machine qualities it can easily apply itself to any size and specification, while retaining its unique water-resistant capabilities. MTX has proven itself in the toughest of conditions, successfully lining the insides of showers, as well as outdoor kitchens, and bathrooms. A proprietary process called acetylation has made this wood fibre panel dramatically resistant to the effects of moisture and fungal decay, both indoors and outdoors.
Thanks to this technology, MTX offers specifiers, designers, contractors and installers a reliable, compliant and sustainably produced alternative resource that is just as versatile, if not more, than other kitchen or bathroom materials.
Peter Clifton, Product Manager for MTX at MEDITE SMARTPLY, commented: “MTX’s standout qualities are its durability, dimensional stability and ability to be used in environments not usually recommended, or sometimes even possible for wood-based panel products.
“Its water-resistant technology is manufactured into the board, so modification of it won’t affect it. Combine that with its easy-tomachine qualities and zero-added formaldehyde and you’ve got a panel that is friendly to work with and will withstand the elements for years to come.
“I feel we are just scraping the surface of what is possible with this ground-breaking material and look forward to seeing more projects realising its potential.”
Able to suit any mood or modern home, MTX is available in the full range of RAL colours, so the only limiting factor is your own imagination. Its water-resistant qualities won’t be affected by the choice of finish, which can range from water-based paints, laminates, foils, melamine papers and much more.
IN THE HEAT OF THE MOMENT
As the trees shed their autumnal leaves and we head towards winter, it’s appropriate for us to explore the UK domestic heating market and evaluate the type of heating solutions being recommended and installed across the modern kitchen and bathroom, alongside key market trends and technologies you and your customers need to be aware of …
Did you know that central heating is installed in 92% of UK homes? Accordingly, this has stimulated a demand for smart heating controls and the introduction of ‘personal home energy management’, as standard. Premium manufacturers are showing huge development in the improvement of boiler efficiency and this has led to significant opportunities for retro-fit installation where homeowners are upgrading their existing boiler to more fuel-efficient condensing models.
Conventional boiler systems still remain a popular choice with around 40% of UK homeowners operating a non-condensing model, however this only proves that energy-efficient boiler systems remain an area for fundamental growth to open up new opportunities within the replacement market. Not only are condensing boilers
at least 25% more efficient, they are ecological too as they utilise the waste heat in flue gas to preheat the cold water which enters the boiler for greater heat absorption.
But if we listen to the ‘experts’, then a combi-boiler is topping the charts as it is both a high efficient water heater and central heating boiler from one complete unit. Extremely cost-effective and energy-efficient, this type of system will ensure the water is heated instantly, rather than take from a reserve of pre-heated water that requires a lot of storage space and is less economical to run: best suited to homes with two or more bathrooms, and/or a traditional heating and hot water system already installed. If your customer is connected to the UK national gas network then there is still a wide range of gas boilers to choose from, which include combi, conventional and system boilers and these are notably cheaper to run when compared to oil. However, there is an estimated 4 million households in the UK which are not gas mains connected and so it’s good to know that most oil boilers offer conventional or combi models: although many oilfired combi models will still need an internal hot water tank to supply water. It is also prudent to know that an oil boiler needs a constant supply of oil to operate which is stored in an external tank and typically lasts up to 9 months before needing a refill. Systems like this are
Bisque Radiators, Arteplano in etched copper Smart heating will automatically turn down in order to save energy that would otherwise be wasted. Additional, functions include lowered temperatures at night, a holiday programme, and a party function to spontaneously extend the heating phase.
normally fitted in more remote areas where access to a mains gas supply are not viable.
Interestingly, Which? states that 1 in 4 homeowners have reported that they believe the most efficient and cost-effective method of heating their home is simply leaving the heating on and setting the thermostat to a consistent temperature. Unfortunately this is a common misunderstanding as a clever use of controls can actually help your customer cut-down their energy consumption and thus, rising utility bills.
Savoy Traditional Heated Towel Rail, Victorian Plumbing
Which? has pinpointed five main types of heating control that can help save your customers money on their heating and predictably, the customer will look to you for this type of advice and guidance. So if you don’t know already, here’s what you need to know about the most favoured heating controls right now:
◆ Room Thermostat – Manual control operation ◆ Thermostatic Radiator Valve ◆ Timer - Regulating time ◆ Programmer - Regulating time and temperature ◆ Smart thermostat - Remote control operation
Smart thermostats are fast becoming a true example of how connected building technology can result in a more efficient energy home and lifestyle: a huge advantage for your customers when installing domestic heating.
This said, it's not easy to heat rooms efficiently using manual controls but the good news is intelligent building control makes it possible to heat the home efficiently. Existing costeffective solutions, such as thermostats that can be controlled via a smartphone, offer convenience as well as potential savings.
However, if your customers really want to be 'smart' when it comes to heating, they can go one step further, for example with the help of room temperature controllers, they will be able to bring each room to the desired temperature at specific times of the day or night. From the moment their alarm goes off, the automatic control will ensure that the home is heated to a comfortable temperature and can very easily, vary between bathroom, kitchen, bedroom and living spaces. Should the home be empty during the day, smart heating will automatically turn down in order to save energy that
Versailles Cast Iron Radiatorsby Aestus
would otherwise be wasted. Additional, functions include lowered temperatures at night, a holiday programme, and a party function to spontaneously extend the heating phase.
If we look at the decorative side of the heating market, then in its heyday, the heated towel rail was typically a chrome plated ladder rail design with straight rails and basic functionality and now, present-day heating solutions have become much more than an essential home accessory that can warm and dry your customer’s towels.
Instead, combination towel warmer radiators that serve as a towel dryer and space heater are now standard fare, alongside sculptural radiators, multipurpose designs with mirrors or pullout shelving, smart controls for remote operation and bespoke services where you can meet exact requirements like size, finish, material, style and design for your customer.
Leading heating specialist manufacturers are constantly pushing the boundaries so you can offer the best heating solutions for your customers. This has certainly transformed what was once a standard installation into a specialty, so it’s great to see UK manufacturers offering such a wide variety of options to give you that point of difference.
New technologies are also elevating the latest radiator and towel warmer designs into a luxury purchase, with premium models offering features such as concealed valves and adjustable fixings for practical placement and maximum user convenience. However, winning the trust of a client is essential because heating a home requires investment. If the client is price led, it might be worth discussing radiators with eco-features that offer greater performance and energy efficiency. Green credentials are a factor, and
SPRING Towel Warmer by Aestus
it is definitely worth noting that some of the more technical characteristics can certainly be translated into unique selling points to help you close a new [or repeat] customer.
Ultimately, expert knowledge, quality installation and reliable after-care service is crucial for your customers, so visit your local bathroom or kitchen merchant, talk to your suppliers, find out what the latest products and trends are, and be confident in what’s available for you and your customers.
Rose Gold Heated Towel Rail, Victorian Plumbing
Tetro in Volcanic, Bisque Radiators
Last word from Steve Birch, Sales Director, Vogue (UK)
There are many benefits to recommending an electric radiator or towel warmer to your customers. Firstly, they are easy to install being designed to work as a completely independent unit to the home’s heating system and secondly, they allow freedom of installation so you don’t have to compromise on design and performance.
Helping to conserve the environment by minimizing energy use, water consumption and economic to run: some models only use the equivalent of two 60 watt light bulbs. Removing the risk of creating a breeding ground for mould and mildew, electric radiators and towel warmers in a bathroom will reduce humidity to create a more hygienic and comfortable space.
Opting for sleek and slender wall-mounted heating solutions that have a small footprint will maximise available space, whilst still providing the option to dry towels and even heat a room: if a modest cloakroom or en suite. Typically heating designs which are multi-functional, perhaps, with extra storage or thermostatically controlled, are becoming more popular as trends are showing the homeowner wants more from a heating solution, than just mere heat.
Premium manufacturers are designing models with added value features like a choice of three programmes that allow activation in the morning, evening or both, or perhaps moveable vents to direct hot air where it’s needed most. Also if the room suddenly becomes cold, most models will have feature a ‘Boost’ function so your customer will get, on average, up to two hours of drying and heating: whenever they need it!
SCRUB UP IN STYLE
There are plenty of factors to consider when choosing an electric shower. Dan Louder, Product Manager at Aqualisa, gives installers a reminder of the important features their customers should look out for when helping them with their decision.
Electric showers are an excellent solution for households where hot water created by the boiler is in short supply, or for extensions, loft conversations or other places that the plumbing system may struggle to reach. This is because electric showers heat cold water by sending an electric current through a heating element in a sealed unit.
Completely separate from a hotwater system, electric showers are always ready to use even if the hot water is switched off. However, while some electric showers provide fast-flowing water, others are not so successful. This could be due to a variety of reasons – for some, turning on another tap in the home could cause the pressure to decrease, providing little more than a trickle.
As such, it’s important to know what to consider to ensure a satisfying shower, every single time.
POWER RATING Each model of electric shower is categorized by a power rating in kilowatts (kW). A higher kilowatt shower such as a 10kW, for example, can heat up larger volumes of water than an 8.5kW electric shower. However, it should be noted that the higher kilowatt the shower, the more energy it uses, so energy bills could increase.
PHASED SHUTDOWN Certain areas of the UK are more prone to limescale build up due to being hard water areas. When hard water evaporates, the minerals left behind solidify and leave a deposit of calcium carbonate and residue. As this residue accumulates, it can cause blockages, restrict the flow of water and are also unsightly. This also makes the system less energy efficient, which can have an impact on bills.
As such, an electric shower that implements a phased shutdown feature such as the Aqualisa Quartz™ will briefly run cold water through the system after the shower is turned off – which will stave off the limescale build up as it rids the system of the hard hot water.
In addition, the phased shutdown is also a safety feature. Depositing cold water into the system at the end of the shower ensures that the next user is not at risk from a blast of hot water.
EASE OF INSTALLATION Tell your customers that electric showers are extremely straight forward to install, and will cost them less in labour and materials as the plumbing only needs to reach a mains cold water supply. Certified electricians and kbb installers who are accredited are required for the electrical circuit and safety installation, as the electrical circuit needs to be properly sealed to prevent water from getting into the system.
PRICE Prices vary widely across the electric shower range – however, manufacturers such as Aqualisa provide a range of options to suit a variety of style and budget requirements. The Aqualisa Lumi™ is the ultimate in luxury, with an ultra-modern finish, while the Quartz™ range is a perfect collection for more budget friendly options.
It may sound like I am stating the obvious to a professional kbb installer but it never hurts to send a reminder that an electric shower provides a host of benefits for the homeowner, as it doesn’t use precious stored hot water– especially handy in a large household whilst saving labour costs on installation.
By imparting knowledge to the customer so that they properly understand what features suit which property, installers can be assured that the end-user (their customer) will not only be assured of a great shower every day but understand and feel comfortable that they made the right choice. www.aqualisa.co.uk
CARRON PHOENIX MAKES COLOURFUL ADDITIONS TO ITS DANTE TAP RANGE
Carron Phoenix has made three colourful introductions to its Dante Pull-Out tap range, with new options of Red (pictured), White and Grey to complement the original Black. The material mix of the matt silicone colour contrasting with polished chrome offers a fashionable, urban aesthetic combined with the functionality of a professional style catering tap. The Dante Pull-Out range is available now and guaranteed for five years.
Carron Phoenix has made three colourful additions to its Dante Pull-Out tap range, with new options of White, Grey and Red to complement the original Black. The material mix of the matt silicone colour contrasting with polished chrome offers a fashionable, urban aesthetic combined with the functionality of a professional style catering tap.
The Dante Pull-Out’s elegant swan neck, twinlever design suits a wide range of kitchen styles. At 477mm high, it has the stature and poise to create an interesting design feature in any modern kitchen.
The spout has a reach of 195mm and pivots 180°, so is ideal for use with multi-bowl sinks. It features a flexible hose that offers a directional spray useful for rinsing, washing and filling pots before slotting easily back into its magnetic holder.
When the water is dispensed, the tap’s perlator mixes air into it to give it a ‘champagne-like’ flow. It operates on a minimum 0.5 bar pressure, so is suitable for both combination boiler and most gravity fed water systems.
The new Dante Pull-Out taps are available now and guaranteed for five years.
Gira, a global leading full-range supplier of intelligent system solutions for building management, has launched its dynamic Gira Studio Design Line: its one collection with three installation variants!
Available from October 2018, the new Gira Studio Design Line is defined by its new characteristics that interplay between
function and design. Breaking new ground within the home interiors design market, Studio epitomises luxury specification at the highest level: www.gira.com/ uk/studio
Product designers define this range as„a true expression of leading-edge design where a square becomes a circle, subsequently, the new Gira Studio Design Line range will awaken the static nature of a bare wall to elevate a space to new degrees of form and function.“
Available in black and white Glass, Gira Studio provides installers with the opportunity to emphasise its design through colour to contrast nicely with a white or understated kitchen for instance. Different combinations can be used for example, a one-colour solution where both the round frame and square switch are in the same finish, or conversly create a twotone effect with white on black or black on white, let your customer decide, they will enjoy making the choice.
Gira Studio with new Black or White colour application is available in three installation variants: 1-gang Flush Mounted, 1-3 gang Flush Mounted and also Surface Mounted which works beautifully in urban, loft style apartments. For the ‘modernists’, Gira recommends Studio Flush Mounted: a contemporary design with sleek, ultramodern attributes that is accentuated through the lustrous glass cover frame.
In contrast, Gira suggests that its new Studio Surface Mounted will appeal to more traditional room designs as its period-style design takes it inspiration from the historically round dome light switches that were so popular in the early 20th century.
Mark Booth, Managing Director at Gira UK Ltd, comments “Our aim is to continue designing and
manufacturing intelligent build solutions which answer current trends. The introduction of Gira Studio answers the industry’s growing desire for eclectic interior schemes where period style design is modernised through cuttingedge technology. The addition of retro accessories and the ability to design with multiple styles and sizes provides creative freedom and tailored specification, and I believe that our new Gira Studio Design Line answers these ideals in terms of both style and substance.’’
Offering more than 300 functions, Gira Studio is designed to complement the Gira System 55 range where each frame in the collection displays precise workmanship and surface processing. This enables property developers and installers to equip rooms with the latest technology, all with a consistent design aesthetic and distinction between the varying systems, controls and functions.
6 WAYS TO ACHIEVE A WORK-LIFE BALANCE
As a business owner, it’s all too easy to let your drive and passion for success overtake every area of your life, letting family commitments slide away or relationships with friends slip by. Vickie Nickolls of Interior Therapy knows this scenario all too well. “I started my business in order to spend more time with my daughter, but I found I was spending less precious time with her while I caught up with emails. I knew something had to change.” So how do you find that balance of freedom and fulfilment while ensuring your business continues to prosper?
Everyone’s idea of a work-life balance will be different. You might crave more time to spend with family and friends, or maybe time to pursue a hobby or activity. Whatever your ideal goal, the processes of achieving it are the same. Follow these handy hints and we guarantee you’ll find time to enjoy life outside of work in meaningful ways.
MAKE THIS ELUSIVE CONCEPT AN EVERYDAY REALITY BY FOLLOWING THESE HANDY TIPS FROM HOUZZ, THE LEADING PLATFORM FOR HOME RENOVATION AND DESIGN ...
1. Set yourself a daily schedule and stick to it
To keep your work separate from your personal life, it’s important to set out a work schedule so that you and your family are clear on the days and times you are working. If you stick to this schedule, you’ll have a better sense of balance between your work and your personal life. Working all day and night to make your business a success will only lead to burnout, so it pays to take set breaks that will help you refuel and recharge. You should also schedule longer breaks, such as holidays with family and friends (and preferably off the grid), so you can properly relax without work distractions. Get used to booking holidays a long way in advance so you can find cover or make up the time beforehand. Get into the habit of putting your phone away or closing the laptop once your work hours are complete. This way you can spend nonwork hours doing the things you enjoy. Try focusing on one thing at a time, whether that’s work, having a chat with a friend or a special family meal time and don’t try to multitask by checking emails or making calls at the same time. Your family and friends won’t appreciate your head in your smartphone when you’re meant to be spending time with them. Ensure you are fully present in the one thing you are doing and you’ll reap the benefits. 3. Become an expert at time management
For the ideal work-life balance, you’ll spend half the day working and the rest in leisure time, so becoming super-productive during your scheduled hours of work is crucial. Business coach Gill Kerr suggests being precious with your time will make you more efficient. “Divide you day into time blocks for different activities, so your calendar doesn’t get filled with conference calls or meetings. Always time block the start of the day to work on your daily plan, and then at the end of the day to check you have achieved it.” Compile a to-do list in order of importance so you have a target for each day, however be realistic with your goals. An unfulfilled list each day could frustrate you and knock your confidence, while a completed list will encourage you to sign off for the day and enjoy some downtime.
4. Minimise distractions so you can get the work done
Minimise distractions as much as possible so that you maximise your productivity. If you work at home, create a sensible home office away from family chaos and piles of washing. Ban visits to social media sites unless it’s part of your work, as we all know how time-stealing they can be. It’s also an idea to only check personal emails and text messages during breaks so you don’t stray from your task list. “Working from home is a lovely thing to do but if you set too many parameters and rules then you can negate the whole point of working from home in the first place,” says lifestyle blogger Maxine Briggs. “If you have lots of non-work chores piling up, set aside proper time to do these in one go – that way you can feel focused on your work.” 5. Learn when it’s right to say no
Take measures to protect your time and energy so you can focus it on specific tasks. If you work outside the traditional office setting, your availability can be a little vague and therefore demands on your time may be unreasonable. “When an unexpected deadline arrives, I would consider who it has come from and whether it’s possible to discuss any flexibility. Discuss when you could complete the task and if there’s anyone who could help in the meantime,” says Kerr. On the other hand, Briggs thinks: “It’s perfectly fine to ask yourself if this extra work or attending an event will be beneficial. Imagine you have to justify extra commitments to a boss – if you can’t, then don’t do it.” 6. Free up more time by delegating tasks
Whether it’s your accounts, admin or marketing, there’s always a task that’s way down on the favourite list, yet it needs to be done. Delegating the tasks that take up precious time will be a weight off your shoulders and you’ll be able to focus on the things you’re good at. It’s all about getting the best from your working hours so you have more time for personal pursuits. A healthy balance of both will ultimately make your business more successful and your lifestyle a fulfilled one.
Houzz is the leading platform for home renovation and design, providing people with everything they need to improve their homes from start to finish – online or from a mobile device. From decorating a small room to building a custom home and everything in between, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world.
Houzz helps remodelers, designers, builders and other home renovation professionals by applying technology to build their brands, connect with homeowners and move project management to the cloud. Pros can both build their brands and collaborate with real, potential clients on Houzz. www.houzz.co.uk
ARE YOU COVERED?
IT’S A BATTLEFIELD OUT THERE
Christopher Bates, Divisional Director, Corporate and Commercial Division, UIB Group.
*Based on an AXA Direct Business Insurance survey of 2000 consumers and 320 tradesmen in the UK conducted in November 2015 For tradesmen, keeping the work flowing from one month to the next can be a constant worry. Our research indicates that when you’re out on the battlefield trying to win your next job, you’ll need to take cover – insurance cover.
We recently conducted a survey of 2,000 consumers and 320 tradesmen* to explore their views on the industry, and our findings illustrate just how important it is for trade professionals to have insurance.
According to our research: 58% of customers think ‘having insurance’ is a characteristic of a reliable tradesman, while 55% agree that lack of cover might even make them suspicious.
58% of tradesmen said customers ask if they have insurance.
43% of customers check whether a tradesman has insurance. Incidentally, insurance is the third most-checked item (after references and work guarantees).
So with insurance on the minds of your potential customers, being covered could mean more than just peace of mind – it could protect your livelihood.
Impact of insurance Even the best tradesmen experience mishaps, and sometimes these can result in property damage or accidental injury. Without public liability insurance, you could bear the brunt of legal liability running into the thousands, covering things like legal fees, NHS hospital costs and compensation claims.
As well as protecting you from expensive claims, having proper cover could also help you to land more projects. Some customers, such as local councils, may refuse to have you work for them if you don’t have public liability insurance, while the Citizens Advice Bureau advises consumers:
“It’s worth asking contractors if they have insurance to cover you and them if someone’s hurt or property is damaged (e.g. your home or your neighbour’s). Ask to see insurance policies and check they don’t run out before the work will be finished.”
According to our survey, 83% of tradesmen already have public liability insurance. However, of those who didn’t, the reasons were:
35% said they didn’t think they need it; and 26% said they’ve never been asked for it before.
However, with almost half the consumers we surveyed stating that they do check for insurance, it seems likely that the number of tradesmen who have ‘never been asked’ for proof of cover will decline in future. And while public liability insurance isn’t a legal requirement, it’s still essential for tradesmen keen to avoid forking out for accident claims from their own pockets.
Share your views Over half of the customers in our research said they are suspicious of tradespeople who don’t have public liability insurance, but what’s your experience? Have you ever been asked to get covered before being awarded a job? Or has insurance never been an ingredient in your success?
FIT AND FORGET DELIVERS
VitrA reports that its innovative Fit and Forget campaign, designed to highlight the design features of VitrA’s concealed cistern frames has seen sales double year on year.
VitrA is a major supplier of wallhung sanitaryware and frames that make installation fast and straightforward. To encourage retailers to make greater use of VitrA concealed frames, the company launched its Fit and Forget campaign earlier this year.
“We offer an extensive range of wall-hung WC’s from our inhouse design team and from international designers that have proven consumer appeal,” says VitrA Marketing Manager Margaret Talbot. “But there is consumer unfamiliarity around the benefits of wall-hung WC’s and a reluctance by retailers to consider alternative manufacturers. We recognised that both installers and retailers needed to better understand the VitrA offering. VitrA offers a
Margaret Talbot, Marketing Manager, VitrA
There is consumer unfamiliarity around the benefits of wall-hung WC’s and a reluctance by retailers to consider alternative manufacturers. We recognised that both installers and retailers needed to better understand the VitrA offering. VitrA offers a comprehensive range of systems making us a single source supplier for all things bathroom.”
comprehensive range of systems making us a single source supplier for all things bathroom.”
Selected retailers were chosen to receive a direct mail package which included an introduction letter and elegant presentation box containing the award-winning complementary Sirius Flush Plate, 8 flush plate spec cards, incentive information, flyers and a poster for the installer promotion that ran alongside the retailer incentive.
Retailers that received the direct mail pack could claim a free frame and as a further incentive VitrA offered a £10 Love2Shop voucher for every frame purchased. One particularly successful aspect of the campaign was giving retailers the opportunity to host an installer breakfast morning to introduce their fitters to VitrA frames. Installers who attended a breakfast morning were able to claim a free frame, as well as having the opportunity to see a range of wall-hung frames and flush plates and receive some top tips for quick and easy installation.
“Every retailer really appreciated the level of support we offered with this campaign,” says Darren Paxford, Sales Manager. “The results speak for themselves, the Fit and Forget campaign does exactly what it says as you really can fit a VitrA frame without worrying about potential future problems. The campaign highlighted the many advantages of our frame system. We know that historically providing access has been a concern for installers, so our frames have a panel gap on the body and an easy to remove flush plate that provides optimum opening space to access the cistern for servicing or repairs. Every one of our frames is WRAS approved and as more and more customers seek a reduced flush volume it is great that we can provide
Every retailer really appreciated the level of support we offered with this campaign. The results speak for themselves, the Fit and Forget campaign does exactly what it says as you really can fit a VitrA frame without worrying about potential future problems."
Darren Paxford, Sales Manager, VitrA
frames that operate at 3/6 litres and 2/5.4 litres. This reduced volume results in a 70 percent reduction in water consumption. Our frames come with up to eight fixation points, giving the customer confidence in the strength of the product and there is an excellent range of flush plate designs including the VitrA Sirius mechanical flush plate that won an iF product design award.”
www.vitra.co.uk
TAX & ACCOUNTANCY TIPS
Since the last report, the weather certainly seems to have a cooled and as I write, we are awaiting news of proposed tax changes in the November Budget but in the meantime here’s some tips and advice that will keep you informed:
Dean Flood
www.rowlandhall.co.uk
The Tax Gap The tax gap is the amount of tax that the government does not receive, compared to that which it would expect to recover. HMR&C have indicated that the Tax Gap for 16/17 (latest figures available) has fallen to its lowest level in 5 years, at 5.7%. The reasons suggested are due to HMR&C’s work to help taxpayers get things right from the start, and the department’s sustained efforts to tackle evasion and avoidance. Whatever the reasons, 5.7% does not seem a great loss but in actual monetary terms this equated to tens of billions of pounds including:
•small businesses made up the largest proportion of unpaid tax by taxpayer group at £13.7 billion
•taxpayer errors and failure to take reasonable care made up £9.2 billion of unpaid taxes by behaviour, while criminal attacks made up £5.4 billion
•income tax, national insurance contributions and capital gains tax made up the largest proportion of the tax gap by tax type at £7.9 billion for 2016/17; equivalent to 16.4% of selfassessment liabilities. Married Couples Marriage Allowance HMRC has highlighted that three million UK couples have already taken advantage of Marriage Allowance but a million more are still eligible for the tax break. The Marriage Allowance allows certain couples, where neither pay tax at more than the basic rate, to transfer 10% of their unused personal allowance to their spouse or civil partner, reducing their tax bill by up to £238 a year in 2018/19. The allowance was introduced in 2015 and it is possible to backdate the claim to earlier tax years. Please contact your tax advisor if you consider that you may qualify but have not applied. Stamp Duty Cut According to the latest statistics 121,500 firsttime buyers have saved a total of £284m following the introduction of a relief for first-time buyers under the Stamp Duty Land Tax rules which apply in England and Northern Ireland. Over the next five years, it is estimated that this relief, part of the UK government's housing policy will help over 1 million people getting onto the housing ladder. First-time buyers purchasing homes of £300,000 and under pay no stamp duty at all, and those who bought properties of up to £500,000 will also have benefitted from a stamp duty cut.
TOOL THEFT Part two! —————
Back in the spring issue of The Installer magazine we published an in-depth article about the rise of tool thefts from commercial vehicles and the importance, in fact necessity of taking suitable measures to protect yourself against this horrible crime.
Since the publication of our article, Volkswagen has revealed that research it has recently undertook demonstrated that tool thefts from commercial vehicles has hit a record high. In fact, tool theft from vans has risen by 15% in the last three years, (according to research by Volkswagen Commercial Vehicles)!
To put some kind of figure on this, police forces from across the UK have recorded over 64,000 cases of theft from commercial vehicles since April 2015, with a record 23,859 incidents in 2017/18!
The Volkswagen Commercial Vehicles research, via a Freedom of Information request, reveal that the total cost of equipment stolen from vans is estimated at more than £46 million over the last three years! The research further revealed that September is when van drivers should be most vigilant, with over 2,000 cases recorded across the UK in September 2017 alone and with this issue being published in October it remains a time when van owners should be vigilant.
With its vast population and housing the most businesses you will not be surprised to learn that Central London is the most effected with the Metropolitan Police recording over 8,000 cases a year, worth an average of £11 million! Somewhat surprisingly, Northumbria (4,000 reports a year) and West Yorkshire (1,000) were second and third. Humberside police recorded the biggest rise over the three years, with incidents up by over a whopping 1,000%.
Remember, the cost of tool theft to businesses is greater than having to replacement equipment as kbb installers and other tradesmen are often unable to work while vans are restocked and locks repaired. Downtime costs companies an estimated £550 a day per van, according to Volkswagen.
Trevor Hodgson-Phillips, Head of Service and Parts at Volkswagen Commercial Vehicles, said: “These findings are startling, as it shows the problem is only getting worse right across the UK. Tool theft costs owner drivers and businesses millions of pounds each year in insurance claims and downtime.”
Final word goes to UIB Group’s Christopher Bates whose business provides tailor-made insurance packages for the BiKBBI and its membership, who says, “Obviously you need to make sure that your insurance policy covers not just your van but its contents too, to give you peace of mind. But other practical things you can do is make a simple inventory of the tools you have, and ideally keeping a record of serial numbers and receipts as it gives the insurer very clear details of exactly what tools you owned if you need to make a claim.” He added. “This could by-pass a lot of the form-filling and speed up the claims process, which is vital if you are unable to work properly due to the loss of your tools.
www.uibdirect.co.uk/bikbbi/
HERE IS THE BiKBBI’S TOP 10 TIPS TO HELP PROTECT YOURSELVES:
• Lock your van at all times
• Install security lighting and CCTV where the van is parked
• Use a Thatcham-approved alarm or buy/lease a van with these already fitted
• Don’t leave equipment in the van overnight
• Fit stronger locks, or get a van with stronger locks
• Keep tools inside a lockable toolbox and/or use extra locks to secure tools and toolboxes inside the van
• Use tracking technology to increase the chance of a stolen van being recovered
• Use extra security devices in the cab, such as OBD and ignition security locks
• Mark van and tools with security markings that may deter thieves and enable recovery of stolen goods
• Make sure you have the right insurance cover and keep a registry of your tools to help speed up a claim
Christopher Bates, Divisional Director, Corporate and Commercial Division, UIB Group.
Q&A
with Shayne O'Brien
'Victim' of this issue’s Q & A is new Inspection Officer Shayne O'Brien. Shayne has recently joined the BiKBBI team and where better for her to start than letting us know about herself …
Welcome to the BiKBBI, define what you will be doing for the organisation?
I have been recruited to lead the Inspection Department, which essentially is the administrative management of our field team of specialist expert witnesses. This includes allocation of workload, processing legal documents and essentially the overall customer experience when engaging our services. The Inspection Department is a good example of how the orgnansiation is growing.
Your very first impressions of the organisation?
This is an organisation that is clearly addressing many of the industries challenges and in is an exciting place to work based on the diversity of initiatives and indeed the subsequent rewards that are being delivered to stakeholders. The BiKBBI is growing rapidly and so it is a great opportunity for me to play a part of its success story.
What is your background (career)?
International Property Consultants – Project Management/Building Consultancy and PA to Directors
What do you hope to achieve in the medium term in your new job?
The institute is growing and I hope that my experience will develop and streamline the process to drive this growth.
What record would be most likely to get you on the dance floor?
Djamin Feat. Chrystal ReClear – Give You
And what record would most have you reaching for the ear plugs?
Anything off X Factor!!!
What makes you laugh?
Only Fools & Horses, Mrs Brown’s Boys and Damian! Neither, cannot stand it, Jack Daniels & Lemonade all day long
Favourite sporting team?
The one and only Tottenham Hotspurs
Favourite cuisines (Chinese/ Indian/Italian/Thai/Sunday roast etc)?
Pie n Mash with lashings of liquor, salt n pepper
And cry?
Animal cruelty and Damian!!
Favourite holiday destination?
Cyprus and Spain
Recommend a good book?
Praying For Sleep by Jeffrey Deaver and Mr Nice by
Howard Marks
Marital status/do you have a family?
Long term relationship/practically married, without the paperwork. We have one son, called Aaron, who is 13 and is interested in a career in science.
How would you like to be remembered?
As being a decent human being who made exceedingly good cakes!
