Procurement

By Frederik Pind

Dear all,

Thank you for taking the time to share your feedback on the Procurement Stakeholder Satisfaction Survey. We received a total of 65 responses with an average score of 3.73 vs a maximum score of 5.00.

Based on the feedback, we have identified the below areas to work on: 1. Quality of stores received on some vessels are not up to standard, and some of you are not sure what the outcome is after providing feedback on quality of stores received using the Supplier

Evaluation Report in Shipnet 2. Difficulties in using/lack of familiarity with the

Supply Chain Vessel Report in Power BI (or

Shipnet in general) to understand the status of orders in the system 3. Ensuring a standardised level of proficiency and support across the work we do in Supply Chain

With regards to quality concerns; We will first of all ask you to continue to use the Supplier Evaluation Report in ShipNet as a tool to provide feedback. This is, by far, the best way for us to get structured feedback and take action – thereby improving the quality of goods delivered over time. Every quality issue raised through this channel is followed up with the suppliers for improvement discussions. We will work on how to provide more visibility on the outcome of the feedback received, as well as a refresher for you and your colleagues on the general process and how it works.

On the lack of familiarity with Supply Chain Vessel Report, we understand that this is a new report and it will take time for you to utilise it to the full potential. All Buyers will be using this tool during VPR calls going forward, and we are certain that you will soon see the benefit of a report with a complete overview yet simplified transparency.

With regards to a standardised level of proficiency and support, we will continue to measure our own performance through the Supply Chain KPI’s in Power BI. You are, as always, welcome to suggest additional KPI measures if/where you see fit. In addition, we are planning to launch our next Procurement training initiative, LEarn and ADvance (LEAD) 2.0, which will target behaviour- and situational based training. Again, should you have any good ideas of what to include in this training, you are more than welcome to reach out.

To keep momentum and track how our initiatives impact delivery, we will conduct another survey at the end of the year.

Once again thank you for providing your input.