5.0 Specialist Support

Specialist Support

5.0

Version 6.3 January 2026

5.0 Specialist Support Contents Preamble ............................................................................................................................. 3 Modules ............................................................................................................................... 3 5.1 High Intensity Daily Personal Activities ...................................................................... 3 5.3 Implementing Behaviour Support Plans ..................................................................... 4 Summary ............................................................................................................................. 4 Supporting Documents ........................................................................................................ 5 Policies ............................................................................................................................. 5 Additional Policies ............................................................................................................ 5 Forms ............................................................................................................................... 5 Information Sheets ........................................................................................................... 5 NGO Training ................................................................................................................... 5 Legislation ........................................................................................................................ 5 NDIS Practice Standards and Quality Indicators ................................................................. 6 5.0 Specialist Support ...................................................................................................... 6 Human Services Quality Standards ..................................................................................... 7 3 Responding to Individual Need ..................................................................................... 7 4 Safety, Wellbeing and Rights ........................................................................................ 7 6 Human Resources......................................................................................................... 7 Delegation of Authority......................................................................................................... 7 Version Details ..................................................................................................................... 8

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Preamble BigDog Support Services Pty Ltd and Scottvale Health Club (BigDog) ensures that each client requiring specialist support receives appropriate support relevant (proportionate) to their individual needs.

Each client is involved in the assessment and development of the plan for their specialist support and management. With their consent, the client's health status is subject to regular and timely review by an appropriately qualified health practitioner.

Health practitioners may include; a Registered Nurse, Dietitian, Speech Pathologist, Pharmacist, Medical Specialist, General Practitioner and Stomal therapist deemed competent by training.

The plan identifies how risks, incidents and emergencies will be managed, including required actions and escalation to ensure client wellbeing.

Appropriate policies and procedures are in place, including a training plan for workers, that relate to the support provided to each client who has specialist support needs.

The requirements of this role will be clearly documented in a care management plan that has been developed and is overseen by an external health practitioner.

Both the training plan and the management support plan will include the identification of risks including actions and escalations.

BigDog will ensure that the worker has the relevant knowledge and has received client specific training in order to safely support the client in the community.

All client specific training will be delivered by an appropriately qualified RTO.

Modules 5.1 High Intensity Daily Personal Activities BigDog ensures that each client requiring complex bowel care receives appropriate support relevant (proportionate) to their individual needs.

5.1.1 Complex Bowel Care 5.1.2 PEG Feeding 5.1.3 Severe Dysphagia Management 5.1.4 Tracheostomy Management 5.1.5 Urinary Catheter Management 5.1.6 Ventilator Management 5.1.7 Subcutaneous Injections 5.1.8 Complex Wound Management Additional Modules 5.1.10 Hoist Transfer 5.1.11 Prevention of Respiratory Infections

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5.3 Implementing Behaviour Support Plans Each client accesses behaviour support that is appropriate to their needs which incorporates evidence-informed practice and complies with relevant legislation and policy frameworks.

• Behaviour Support in the NDIS • Regulated Restrictive Practices • Supporting Assessment and Development of Behaviour Support Plans • Behaviour Support Plan Implementation • Monitoring and Reporting the Use of Regulated Restrictive Practices • Behaviour Support Plan Review • Reportable Incidents involving the Use of a Restrictive Practice • Interim Behaviour Support Plans Additional Modules • 5.3.9 Restrictive Practices • 5.3.10 Eliminating Restrictive Practices

Summary Any specialist support and management forms part of the formal training program and must be signed off by a Registered Training Organisation (RTO).

The National Principles for Child Safe Organisations outline the importance of BigDog having effective policies and procedures that document how BigDog is safe for children and young people and also emphasise the importance of embedding child safety and wellbeing in organisational leadership, governance and culture.

The Child Safe Organisations Act 2024 (QLD) includes the Child Safe Organisations Code of Conduct.

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Supporting Documents Policies 5.1 High Intensity Daily Personal Activities 5.1.1 Complex Bowel Care 5.1.2 PEG Feeding and Management 5.1.3 Severe Dysphagia Management 5.1.4 Tracheostomy Management 5.1.5 Urinary Catheter Management 5.1.6 Ventilator Management 5.1.7 Subcutaneous Injections 5.1.8 Complex Wound Management 5.3 Implementing Behaviour Support Plans

Additional Policies 5.1.10 Hoist Transfer 5.1.11 Prevention of Respiratory Infections 5.3.9 Restrictive Practices 5.3.10 Eliminating Restrictive Practices

Forms NGO Course Report NGO User Report Training Attendance Sheet

Information Sheets Details in each policy

NGO Training Details in each policy

Legislation Disability Discrimination Act 1992 (Cwth) Disability Services and Inclusion Act 2023 (Cwth) Disability Services Act 2006 (QLD) Health Act 1937 (QLD) Health Regulation Act 1996 (QLD) National Disability Insurance Scheme Act 2013 NDIS (Provider Registration and Practice Standards) Amendment Rules 2021 Queensland Guardianship and Administration Act 2000 (QLD) Queensland Human Rights Act 2019 (QLD) Queensland Mental Health Act 2016 (QLD) 5.0 Specialist Support

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NDIS Practice Standards and Quality Indicators BigDog Support Services Pty Ltd (BigDog) is a registered NDIS provider and is required to apply the scheme’s practice standard and quality indicators.

The standards have been developed to create an important benchmark to assess provider performance and ensure that high quality and safe supports and services are provided to NDIS participants.

The four core modules are: 1.0 Rights and Responsibilities; 2.0 Governance and Operational Management; 3.0 The Provision of Supports; and 4.0 The Support Provision Environment.

The Specialist Support modules cover: 5.1 High intensity daily personal activities.

5.3 Implementing behaviour support plans.

5.0 Specialist Support These NDIS Practice Standards set out the responsibilities of BigDog when providing specialist supports and services to clients that require the following: 5.1 High intensity daily personal activities.

5.3 Implementing behaviour support plans.

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Human Services Quality Standards The Standards set a benchmark for the quality of service provision. Each Standard is supported by a set of performance indicators which outline what BigDog is required to demonstrate to meet that standard.

3 Responding to Individual Need The assessed needs of the individual are being appropriately addressed and responded to within resource capacity.

3.3 BigDog ensures that services to the individual/s are delivered, monitored, reviewed and reassessed in a timely manner.

3.4 BigDog has partnerships and collaborates to enable it to effectively work with community support networks, other organisations and government agencies as relevant and appropriate.

4 Safety, Wellbeing and Rights The safety, wellbeing and human and legal rights of people using BigDog services are protected and promoted.

4.1 BigDog provides services in a manner that upholds people’s human and legal rights.

4.2 BigDog proactively prevents, identifies and responds to risks to the safety and wellbeing of people using services.

4.3 BigDog has processes for reporting and responding to potential or actual harm, abuse and/or neglect that may occur for people using services.

6 Human Resources Effective human resource management systems, including recruitment, induction and supervisory processes, result in quality service provision.

6.3 BigDog provides people working in BigDog with induction, training and development opportunities relevant to their roles.

Delegation of Authority Name

Position

Details

Courtney Carroll

Director

Authorise review and implementation

Ann Paull

Secretary

Company Secretary

Steven Paull

Policy Management

Policy management, review and training

Monique Paull

HR Manager Lawyer

Ensure compliance by employees

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Version Details This policy will be reviewed every twelve (12) months unless circumstances deem it necessary to review earlier. The review process will involve an analysis of the usefulness of the policy and to note any changes which are required to improve the policy.

If minor changes are made in wording or to clarify the intent, the version number will indicate this by adding a ‘point’ i.e. Version 1.0 indicates the original version and 1.1 with the first round of minor changes made. A significant change or intent of the policy will be indicated by a whole new number i.e. Version 2.0.

The following rules also apply in interpreting this policy: • Headings are for convenience only and do not affect interpretation.

• A singular word includes the plural and vice versa.

• A word that suggests one gender includes the other genders.

Date

V

June 2020

5.0 New Policy

January 2021

5.1 Updated Responsible Officers details

January 2022

5.2 Updated Responsible Offices details and NDIS (Provider Registration and Practice Standards) Amendment Rules 2021

June 2022

5.3 Practice Alert 23rd June 2022

January 2023

6.0 Included Human Services Quality Framework (HSQF) and Child Protection Act and the term “Participant” is returned to “Client” to allow for policies to cover NDIS and HSQF.

March 2024

6.1 Disability Services Act 1986 replaced with Disability Services and Inclusion Act 2023 and policy review process included.

June 2025

6.2 Scottvale Health Club included in policy Steven Paull has retired, responsible officers updated

January 2026

6.3 Updated Responsible Officers details Included Child Safe Organisations Act 2024 (QLD)

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