Sefton Community Care Guide 2018-19

SEFTON 2018/19

Community Care Guide

Supporting and promoting independence, health, fairness, respect, equality, dignity and autonomy as well as safeguarding adults in Sefton

Home Care Link 52 Derby Street, Ormskirk L39 2DF 0800 566 666 hcl.operators@westlancs.gov.uk Home Care Link and Lifeline Alarm System Our Home Care Link emergency response system provides 24-hour help to West Lancashire Borough Council residents in sheltered housing schemes. It also provides a telecare lifeline alarm service to over 6500 private properties, companies and public sector organisations.

What is a Lifeline alarm?

Our Home Care Link telecare alarm service is an easy-to-use personal emergency response system that enables people to remain independent and safe in their own homes. The service can be used to provide long-term comfort and independence to anyone who may be at risk in their home; or for short-term peace of mind, for instance, whilst recovering from illness.

How does it work?

The Lifeline alarm service is a personal alarm system which is connected by your telephone line to our 24-hour monitoring centre. It is a call button which can be worn on the wrist or around the neck. When the call button is activated our highly skilled operators respond immediately and take the appropriate action to ensure your safety.

Easy installation We can provide the service in any home regardless of the size, layout or location of the property. All you need is a power point near to where your main phone line comes into your property.

Additional sensors can also be added for extra peace of mind and security. These range from things such as sensors linked to smoke detectors, automatic fall detectors (worn like a watch), and door exit alarms for people who may wander.

How much does it cost?

We provide free assessments and demonstrations with no obligation.

Comments/Compliments taken from our Customer satisfaction Survey 2017.

“In February, I stayed in hospital overnight; your centre rang

my friend to check if I was ok as the room temperature had dropped in my flat. I was impressed with the quality of service and sensors that are installed. I would recommend Home Care Link to other people.”

“Could not get better than it is now.”

“I have not had to use my link line in an emergency, but your staff test it and I am very happy and satisfied with the service.

So are my family. It is definitely worth the money.”

“Twice I have pressed my button accidently. I was quickly answered to see if everything was alright. So I am sure if anything happens, you would get a good service.”

“Operators always pleasant and happy to help. I feel confident with this service.”

“The response was quickly answered and they contacted my daughter, she was a great help. My husband had fallen and was rushed to hospital.”

“I am happy with the service.”

“I urgently needed an ambulance, and the operator got one immediately. …I have received an excellent service” Mrs G sent a letter to inform us that Mr had died, she will be keeping the Life Line, she thanked us for the service and the peace of mind it gives her, something she says you can’t put a price on.

GR Daughter of Mrs B wanted to thank operator for his assistance when her Nan fell on the floor, he was calm, polite and very professional.

Daughter of Mrs B called to say the service was top rated in particular the installer who was so polite and kind with her Mum. The equipment was only in for a few weeks but she could not praise the service enough.

How to contact?

Freephone 0800 566 666 or 01695 585224 Email: hcl.operators@westlancs.gov.uk

HOME CARE LINK Telecare Alarm Service

Home Care Link Telecare alarm service is an easy-to-use personal emergency response system that enables people to remain independent and safe in their own homes.

The service can be used to provide long-term comfort and independence to anyone who may be at risk in their home; or for short-term peace of mind, for instance, whilst recovering from illness.

The service promotes peace of mind to family and carers knowing someone is available in an emergency when they are not.

OUR MONITORING CENTER IS AVAILABLE 24 HOURS A DAY.

For more information on Home Care Link, costs, or to book a free assessment please contact 0800 566 666 or hcl.operators@westlancs.gov.uk

Axia ASD Ltd. Red Hill House, 41 Hope Street, Chester CH4 8BU. Telephone: 01244 56 76 56 Email: enquiries@axia-asd.co.uk

Axia ASD Ltd. provides diagnostic and post diagnostic support/psychological intervention to both adults and children with Autism Spectrum Disorder, Dyspraxia/ Developmental Coordination Difficulties and Attention Deficit Hyperactivity Disorder.

We are an independent provider of services to the NHS with various Clinical Commissioning Groups using our service as well as accepting private healthcare referrals and self-referrals.

What makes our service unique is that we always go that extra mile to ensure our clients feel listened to, respected, and most of all, safe and comfortable whilst in our consulting rooms.

We regularly receive referrals from all over the UK and have even extended into Europe.

We accept GP referrals, private healthcare referrals and self referrals.

The environment in which appointments take place is “Autism Friendly” with a range of sensory items available for use within the clinic sessions.

Our Team consists of Clinical Psychology, Systemic Psychotherapy and Speech and Language Therapy. We also have our very own “Nerd Consultant” who advises the clinicians on a range of topics, including Japanese Anime, Marvel and also heads up our very own Film Society.

We offer a professional yet personal service to each and every client who comes into contact with our service, and continually strive to ensure the best possible service is being offered.

For any further information, please feel welcome to contact our Operational Manager, Carly Bailey, who would be happy to hear from you.

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“Homely, caring and person centred with a good reputation.”

Promenade Promenade Care Care Home Home Residential, Respite, Holiday Residential, Respite, Holiday Care and New Care Days Care and New Care Days

Providing excellent standard of care within homely environment. Premier position on Southport’s Promenade overlooking King’s Gardens.

CQCanRegistered – Fully Compliant in allaCare Standards Town centre and its amenities are within easy reach from rear gardens of the home.

A good emphasis on social and recreational activities for those who wish to take part and our own coach ensures frequent trips out.

• Fully trained dedicated staff • Personalised care plans • Home cooked meals • daily choice of menu and diets catered for • 2 lifts • Hair dressing salon • complimentary manicureS, massage ETC • Private visitor room • COFFEE LOUNGE • ACTIVITIES TEAM

Local Funding Accepted

10-12 The Promenade, Southport PR8 1QY (next to Royal Clifton Hotel) For more information, to visit, a brochure or just to chat please call

01704 538553 Fax: 01704 538250 E-mail: info@promenadecarehome.co.uk www.promenadecarehome.co.uk

Awarded Good

Good in all care standards

CARE DAYS

NEW and with just a small number of places available, why not try our....

Flexible morning, afternoon & full day sessions

A great opportunity to meet new friends and socialise Fun and laughter throughout our activity sessions Small group activities, quizzes, bingo etc.

Coach trips and outings (weather permitting)

Or something more relaxing Why not try – Indian Head Massage, Soothing Massages, Reflexology or a Pampering Manicure Visiting hairdresser at an additional charge

Refreshments and snacks throughout the day • 2 course choice of lunch menu • 2 course choice of tea menu

£42 Full Day / £21 Half Day

www.sefton.gov.uk

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ALLCARE COMMUNITY CARE SERVICES CQC overall rating: good Personal care and support promoting independence in the home.

Respite Services in Southport

The services we offer include:

At AllCare Community Care Services we understand that everyone wants to retain their independence as long as they possibly can, and that your need for home support in Southport changes from month to month.

• Personal care and support

We cover all hours from 24 hour care to a 30 minute visit each week.

From the occasional help with getting to an appointment, through respite services and holiday relief to long term home help in Southport area including Birkdale, Ainsdale and Churchtown, we can help.

Short Breaks or Long-Term Care Whether your permanent carer needs a short break, or you’re looking for long-term care in order to live independently in your own home, our qualified, caring staff can help. Our offices are open from 7am - 8pm, seven days a week, 52 weeks in the year, so there’s always someone to contact in an emergency.

• Escorting to appointments • Sitting Services • Carer Relief • Short Breaks • Shopping and Meal Preparation • Companionship Our services are offered to anyone who needs assistance on a long or short term basis to live independently on their own.

Call us Today If you need personal care in the Southport area, then call us now on 01704 550482 and we’ll be happy to discuss your requirements with you. Alternatively, you can send us an email for an immediate response.

AllCare Community Care Services provide the best in quality personal care and support to promote independence in the home.

1st Floor Crown House, 10-16 Coronation Walk, Southport PR8 1RE

Tel: 01704 550482 Email: pauline.oakden@allcareccs.co.uk www.allcarecommunitycare.co.uk 4 | Sefton Community Care Guide 2018

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Contents Inside this guide n Welcome to Sefton’s Guide................................8 n Care and Support for Adults.............................10 n Support to help you live independently............14 n Occupation Therapy and Sensory Service........15 n Providers to support you to live independently.17 n What are care homes? ....................................23 n Who owns the homes? ...................................23 n Help for you in choosing a residential or nursing home .................................................24 n What to look for when choosing a residential or nursing home .................................................25 n How much will I have to pay for residential or nursing care....................................................26 n Care Quality Commission.................................27 n Nursing Care Homes........................................29 n Residential Care Homes...................................31 n Useful Addresses.............................................34 This booklet contains general information about Community Services in Sefton. Information is correct at time of going to press.

Further information about the Adult Social Care Department can be found on Sefton Council’s website: www.sefton.gov.uk All libraries within Sefton have internet access that members of the public can use.

If you need this information in a different format eg Braille, audio cassette or another language then contact 0345 140 0845.

Octagon Design & Marketing Ltd in conjunction with the Adult Social Care Department, Sefton Council has taken every care to ensure that the information contained in the Directory is accurate, but no responsibility is accepted for any errors or omissions which may have taken place, and no endorsement is intended to be made of any particular home by its appearance in the Directory whether by advertisement or otherwise.

Designed and published by Octagon Design & Marketing Ltd, Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB. This publication is also available as an ebook: www.regionalcare.co.uk/sefton2018 www.sefton.gov.uk

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How to contact Adult Social Care Contact information and where to find us

CROSSENS A565

SOUTHPORT

A5267

Do you need help from Adult Social Care?

A570

BIRKDALE

Telephone: 0345 140 0845 On this number an operator will take some brief details so that a Customer Access Officer can call you back.

Minicom: 0151 934 3777 Email: socialcare.customer accessteam@sefton.gov.uk A range of information is available on Sefton Council Website www.sefton.gov.uk You can also find a range of information to help keep you active, healthy and well at: www.sefton.gov.uk/seftondirectory

A565

AINSDALE

A565

FRESHFIELD

FORMBY

A5147

INCE BLUNDELL

A59

HIGHTOWN

MAGHULL M58

LUNT

CROSBY

A5207 A565

GREAT CROSBY

1

SEFTON

NETHERTON

A506

A59

MELLING

7 M57

AINTREE

LITHERLAND

A59 A5036 A506

A566

BOOTLE

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A565 A5058

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Parkhaven Trust is a registered charity based in Maghull providing a wide range of services to support older people and people with dementia.

Our Services Kyffin Taylor House - Residential home that offers care for older people with dementia James Page Nursing Home - Nursing care for older people Harrison House - Residential home for older people The Willow Centre - Day & Respite service for people with dementia Parkhaven Court - Extra care scheme for people with dementia Parkhaven@home - Supported living in self contained apartment’s on the grounds of the Parkhaven Trust.

We aim to provide the highest possible quality of care with a person-centred approach.

Visitors are always welcome and each home provides varied menus, which are nutritionally balanced and offer choice. We have a dedicated Activities Coordinator who organises a meaningful programme of activities.

We are a committed provider of dementia care and use our expertise and experience to enrich the lives of service users.

“The dedication of our staff is what sets us apart …”

Are you interested in working for us? We offer great rates of pay, benefits and flexible hours for RGNs and Care Workers.

For more information please contact

Tel: 0151 526 4133 Email: Michelle.Whitney@parkhaven.org.uk or visit our website: www.parkhaven.org.uk Registered Charity No: 210163

Leonard Cheshire Disability “Freshfields” Freshfields is a modern, purpose built resource offering nursing, residential and day services for 33 adults with physical disability For further information contact: J. Perry, Service Manager Freshfields LCD Home, College Path, Formby, Merseyside L37 1LH T: 01704 870119 F: 01704 834408 E: freshfields@leonardcheshire.org

Abbegale Lodge Care Home Residential care home that caters for older people with dementia or mental health conditons.

Facilities and services available: • Respite care • Convalescent care • Physiotherapy • Own GP if required • Own furniture if required • Pets by arrangement • Close to local shops • Near public transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents kitchenette • Television point in own room

Manager: Lesley Cook 9-11 Merton Road, Bootle, Liverpool L23 3BG Tel: 0151 922 3124

Nazareth House Residential Home

Nazareth Care Charitable Trust is a Christian run residential home promoting our core values: justice, compassion, respect, love and hospitality.

Our home welcomes service users who are funded by Social Services and privately paying.

Services on offer: Chapel on site, secure garden area with full disabled access, activities, hairdresser, optician, chiropodist, lifts to all floors, large car park.

Nazareth House, Liverpool Road, Crosby, L23 0QT

Tel: 0151 928 3254

Email: reception.crosbyuk@nazarethcare.com

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Welcome to Sefton’s Guide to Community Services for Adults Providing help and support This publication provides details of organisations who can provide help and support. We have also developed an on-line directory of local services, The Sefton Directory, which provides details of organisations and opportunities in the local community to help keep people active, healthy and well!

The directory can be accessed at www.sefton.gov.uk/ seftondirectory

Improving your health and wellbeing Getting healthier is one of the easiest things you can do to make your life better: • You will be able to do more for yourself • You can meet more people and build your social network by making new friends • You can improve your wellbeing.

Living Well Sefton is a range of activities that support adults to manage their own wellbeing. The types of activity vary from information and advice to drop-in sessions or a regular weekly programme. The programmes encourage people to learn skills in coping and self-care.

Research shows that reading improves mental wellbeing.

Mood-boosting books are aimed at adults, older people and teenagers, particularly those who might have experienced mild to moderate mental-health conditions linked to stress, anxiety and depression.

If you are feeling stressed, depressed or just want a bit of a pick me-up, boost your mood with a good book.

The Active Lifestyles, Relax and Revive – mental wellbeing and Living Well Sefton Programmes are well established in Sefton and demonstrate an increase in overall wellbeing.

A positive sense of wellbeing has encouraged participants to change some of their other habits such as reducing smoking and taking up new interest such as volunteering. If you, or someone you know, could benefit from these programmes then contact the team on 0300 323 0181.

Alternatively, for further information you can visit the Active Sefton website on: www.sefton.gov.uk/activesefton or the Living Well Sefton website on: www.livingwellsefton.org.uk

Dignity and respect Everyone has the right to be treated with dignity and respect.

The Dignity Campaign is about winning the hearts and minds, changing the culture of care services and placing greater emphasis on the quality of care services in, for example, care homes, home care services and hospitals.

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High quality services that respect people’s dignity should: • Have a zero tolerance of all forms of abuse • Support people with the same respect you would want for yourself or a member of your family • Treat each person as an individual by offering a personalised service • Enable people to maintain the maximum possible level of independence, choice and control • Respect people’s right to privacy • Ensure people feel able to complain without fear of retribution • Engage with family members and carers as a care partners • Assist people to maintain confidence and a positive self-esteem • Act to alleviate people’s loneliness and isolation If you live in Sefton and don’t think you, or someone you know, is being treated with dignity and respect you can contact one of the services below to discuss your concerns: Patient Advice & Liaison Service (PALS) on 0800 218 2333 or Healthwatch on 0151 920 0726 Ext: 214

Complaints Everyone has a right to complain if they think they are not being helped appropriately. If you have an adult social care complaint contact the Health and Social Care Complaints Officer on Tel: 0151 934 3166

Safeguarding adults Sefton meets its statutory obligations, as determined within the Care Act, relating to the safeguarding of adults at risk. A copy of the multi agency framework can be found at Sefton Council website: www.sefton.gov.uk

No smoking policy

Equal Opportunities We are committed to equality and social inclusion. The Council has signed up to the Equality Standard for Local Government which requires us to mainstream gender, race, disability, age, sexuality, religion or faith, transgender and intersex into all council policies. This ensures equality of opportunities for all.

Clinical Commissioning Groups NHS South Sefton Clinical Commissioning Group (SSCCG) and NHS Southport and Formby Clinical Commissioning Group (SFCCG) are the bodies responsible for ensuring that Sefton residents have the right health services for their needs, which are also effective, efficient and of the highest possible quality and safety.

These two organisations took over the majority of the local primary care trust’s work when it was abolished on 31 March 2013. They are made up of doctors, nurses, practice staff and members of the public from Sefton, who are best placed to know the health needs and views of people living in the area.

Their membership brings together all doctors’ surgeries in Sefton, stretching from Churchtown in the north, Bootle in the south and Melling and Lydiate to the east, and which serve around 280,000 people.

SSCCG and SFCCG are working closely with a wide range of partners - including local people, Sefton Council, hospitals and community and voluntary organisations to make sure that health and health services across the borough continue to improve in the future.

You can find out more about their work, how you can get involved, or to sign up to their e-newsletter by visiting their websites: www.southseftonccg.org.uk and www.southportformbyccg.org.uk

From 1st July 2007 it became illegal to smoke in virtually all public places. The Council needs to ensure steps are taken to minimise the risks associated with second hand smoke when staff visit private homes and residential accommodation. If you are receiving care, you will be asked not to smoke when staff are visiting you. For more information contact: 0345 140 0845.

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Care and Support for Adults Care and support is the term used to describe the help that some adults need to live as well as possible with any illness or disability they may have.

A needs assessment is a conversation between you (or the person you look after if you are a carer) and a trained person either from the council or another organisation that the council works with. You will be able to talk about your care and support needs and the goals you want to achieve.

We will use the assessment to plan your care and support needs, and to discuss how these could be met. This might mean that we will give you help or put you in touch with other organisations, such as voluntary, faith and community group, who may be able to give you the support you need, help you keep well and live independently.

The national eligibility threshold consists of three criteria, which must ALL be met for your needs to be eligible. The eligibility threshold is based on identifying: • whether your needs are due to a physical or mental impairment or illness • to what extent your needs affect your ability to achieve two or more specified outcomes • and whether and to what extent this impacts on your wellbeing.

If you do have needs caused by physical or mental impairment or illness, we must consider whether the effect of your needs is that you are unable to achieve two or more of the following specified outcomes: • managing and maintaining nutrition • maintaining personal hygiene • managing toilet needs • being appropriately clothed • being able to make use of the adult’s home safely • maintaining a habitable home environment • d eveloping and maintaining family or other personal relationships • a ccessing and engaging in work, training, education or volunteering •m aking use of necessary facilities or services in the local community including public transport and recreational facilities or services • carrying out any caring responsibilities the adult has for a child

What happens after the adult needs assessment?

Following your adult needs assessment we will inform you about our decision and give you reasons to explain what we have decided.

If you have eligible needs, we will contact you to discuss what help might be available. This will be based on the information you gave us during your assessment. As far as possible the council will agree your care and support plan with you.

If you do not have needs that are eligible, we will give you information and advice about what care and support is available to help you locally, this could be help from local charities or voluntary organisations.

Advocacy You may wish to have someone with you during the assessment, this can be a relative, friend, neighbour or an advocate. An advocate is someone who can help people who need assistance in getting their views across. There are a number of voluntary agencies who provide advocacy services.

This booklet contains information about organisations who may be able to help and support you. Alternatively, you can contact Sefton Carers Centre Support Team for help and advice on 0151 288 6060 (Monday to Friday, 9am – 4.30pm) or visit The Sefton Directory at: www.seftondirectory.co.uk

If you are unable to achieve two or more of these outcomes we must also look at whether these have a significant impact on your wellbeing to determine your eligibility.

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“Committed to Caring for the Elderly”

PEACEHAVEN HOUSE 101 ROE LANE, SOUTHPORT, PR9 7PD

★★★★★ Peacehaven House is set in a quiet suburb of Southport. Conveniently located to the local shops in Churchtown and seaside resort of Southport, Peacehaven House was established in 1949 as a Registered Charity to provide care for the elderly in Southport. Over the years the building and gardens have been sympathetically extended and refurbished, we now have 54 bedrooms, multiple lounges, two dining rooms, a conservatory and beautiful gardens with paved walkways, a summer house and a majestic rockery/waterfall feature.

We are a ‘not for profit’ charity led organisation, this registered charity was formed on the 5th December 1949.

Being a charity led organisation has many advantages for the residents at Peacehaven as we are able to reinvest any surplus generated into improving facilities or extras and we are not beholden to shareholders. We run the home for the sole purpose of the residents and the residents truly come first at Peacehaven.

Peacehaven has ample parking for visitors right by the front door, with wheelchair access to the main building.

Rooms are located mainly on the ground floor, while first floor rooms can be accessed by the stairs or lift.

There are 54 bedrooms, many of which have en-suite toilet facilities and enjoy stunning views of the lovely gardens. Rooms are equipped with beds, furniture, shaving points, electrical sockets, mirror and wash basins and residents are welcome to bring along their own furniture.

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Support for Carers As a carer you may be eligible for support whether or not the adult for whom you care for has eligible needs. The eligibility determination will be made based on the your needs and how these impact on their wellbeing. The determination should be made without consideration of whether or not the adult the carer cares for, has eligible needs.

In considering whether your needs as a carer are eligible, we must also consider whether your needs for support arise as a consequence of providing necessary care for an adult.

Your needs for support must be because you are providing care and that care must be deemed to be ‘necessary’. For example, if you are providing care and support for needs which the adult is capable of meeting themselves, you may not be providing necessary support. If that were the case we will provide information and advice about how the person being cared for can use their own strengths or services available in the community to meet their needs.

If the carer does have needs caused by providing necessary care we will consider whether: • the carer’s physical or mental health is, or is at risk of, deteriorating; or • because of their caring role, the carer is unable to achieve any one or more of the following specified outcomes: • carrying out any caring responsibilities • providing care to other persons for whom the carers provides care • maintaining a habitable home environment in the carer’s home • managing and maintaining nutrition • developing and maintaining family or other personal relationships • engaging in work, training, education or volunteering • making use of necessary facilities or services in the local community • engaging in recreation activities

What happens after the carers needs assessment?

Following your carers needs assessment we will inform you about our decision and give you reasons to explain what we have decided.

If you have eligible needs, we will contact you to discuss what help might be available. This will be based on the information you gave us during your assessment. As far as possible the Council will agree your care and support plan with you.

If you do not have needs that are eligible, we will give you information and advice about what care and support is available to help you locally, this could be help from local charities or voluntary organisations.

The Sefton Directory The Sefton Directory is full of useful information on a wide range of services and opportunities to keep you and your family active and healthy. You can access information at: www.seftondirectory.co.uk

If you are unable to achieve two or more of these outcomes we must also decide if there is likely to be a significant impact on your wellbeing to determine your eligibility.

We will then make a decision as to what care and support, if any, you may need. www.sefton.gov.uk

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Support to help you live independently Long term health and well being Most older and disabled people want to live independently in their own homes for as long as possible. Sefton Council encourages you to take care of your long term health and well being by supporting and signposting you to a range of activities and events that you can attend. These are available through libraries, leisure centres, or through voluntary, faith and community sector. You can find full details through Sefton Council website: www.sefton.gov.uk or The Sefton Directory: www.seftondirectory.co.uk For those people who may need a bit more support to be able to live independently there are a range of additional services available through independent providers. You can receive these services whilst you remain living in your own home. Details of some of the services available are:

Home care If you are assessed as needing a service in your own home the local authority may purchase it on your behalf from an independent agency. Sefton Council may ask for a contribution towards the cost of care provided to support you in your own home.

Sefton has a system of contracting with providers of domiciliary services in order to ensure standards of care.

Adult Social Care Service will only purchase domiciliary services from contracted providers. These agencies will also provide a service for people funding their own care without the involvement of the Adult Social Care Department.

Reablement The aim of reablement is to help people to remain living at home and achieve maximum independence, prevent hospital admissions or re-admissions and when appropriate to reduce the long-term care needed.

It is an intensive short term programme. Reablement encourages people who have lost their skills for daily living, to build up their confidence to be as independent as possible within their own homes. The service is provided by New Directions, via referral through the council

Healthcare solutions using technology SeftonArc delivers telecare, healthcare, security and assisted living services to residents across the Borough and beyond.

SeftonArc is managed, operated and delivered directly by Sefton Council, and has been developing and delivering innovative solutions across a wide range of service areas for many years.

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SeftonArc plays a key role in assisting the elderly, vulnerable and those with long-term health conditions - providing people with products and services to enable them to live safely in their own home. Services are also available to support people when they are out and about via the new ‘ArcAngel’ personal safety mobile communication and GPS tracking device. SeftonArc plays a vital role in aiding independence and preventing hospital stays, GP visits and nursing home admissions. All of our services are monitored 24 hours of every single day by our highly trained staff at our award winning Alarm Receiving Centre based here in Sefton.

Our services include: • Telecare products • Telehealth services • ArcAngel personal safety device • Manned Response Service • Key Holding Service SeftonArc, 209 Linacre Lane, Bootle, Merseyside, L20 6AD, Tel: 0800 622 6107 Email: info@seftonarc.com

Community equipment services (CES) The Community Equipment Service is a jointly funded partnership between Sefton Council and the local NHS. Following assessment by a District Nurse, Occupational Therapist or other Health professional, it supplies and installs equipment and minor adaptations to enable children and adults with disabilities to live at home.

Sefton CES work in partnership with the health and voluntary sector, and they can be contacted by telephoning 0151 288 6208

Housing related support For vulnerable people who need help with a tenancy, paying bills and managing their affairs can lead to loss of their accommodation. Housing related support helps vulnerable people over the age of 16 to live in their own home. The service compliments existing care services to improve quality of life and enable people to live more independently in the community.

The services support older people with support needs, people with mental health problems, single homeless people and rough sleepers, people with drug/alcohol problems, offenders and those at risk of offending, as well as young people at risk leaving care and women or men escaping domestic abuse.

www.sefton.gov.uk

Occupational Therapy and Sensory Service Understanding every day living

What is an occupational therapist?

Who do we help?

An Occupational Therapist (OT) has specialised skills in understanding how substantial or permanent disability created by a recent or long standing illness affects everyday living.

• Anyone with a substantial or permanent disability or sensory loss preventing them from living independently or returning to the community.

• People who look after someone with a disability or sensory loss.

• Anyone needing advice on how to cope with a recent operation, injury, illness or sensory loss.

What is a sensory rehabilitation officer?

A Sensory Rehabilitation Officer has specialised skills in understanding the impact of hearing, visual and dual sensory loss and deafblind on communicaton, mobility and accessing information within their home and social and physical environment.

What do we do?

How do you request an ocupational therapy or sensory assesment?

By contacting Sefton Contact Centre 0345 140 0845. You can also request an assessment through the drop in clinics, your GP or other relevant health professionals.

• We provide an assessment service for identifying, in partnership with you, the nature of your difficulties in trying to carry out everyday activities within the limits of your disability.

• Wherever physical disability, ageing or accident has disrupted your ability to live independently, we help you adapt to it or adapt your environment.

• Our aim is to help you achieve maximum independence and improve quality of life.

• A Community Care Practitioner (CCP) who can assess and provide low level equipment (according to assessed need) in most instances on the day. The CCP can also assess for minor adaptations eg grab rails.

• The OT Area Team deal with more complex cases eg moving and handling difficulties and major adaptations within the home.

• We have dedicated OT’s to assess Children.

• The Sensory Rehabilitation Officer assess all ages and provide rehabilitation, mobility and orientation training, communication support and prescribe equipment and minor adaptations.

• We provide appropriate advice, support and guidance to all including carers and people who are self-funding.

Information is available regarding registration of disability or sensory loss, bus passes and concessionary passes, welfare benefits, housing, equipment, blue badge, education, employment, interpreting and communication services, hospitals and medical services etc.

www.sefton.gov.uk

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CHERRY TREE LODGE PRIVATE RETIREMENT HOME

Welcome to Cherry Tree Lodge where our highly experienced, compassionate and motivated caring staff will ensure your stay is comfortable, enjoyable and friendly. At Cherry Tree we ensure the level of service we provide is of the highest quality.

• We can accommodate up to 31 residents in our 29 spacious, well maintained, comfortable bedrooms all with en-suite facilities. (15 with showers).

• Three large double bedrooms are included which, if occupied by a couple, will attract a generous discount.

• Basic hairdressing and Chiropody are included within the room fee.

• Meals are prepared by traditional home cooking methods, using high quality local fresh produce.

• Gordon Ferguson has been the owner, director and registered manager since June 1988. Gordon resides on the premises and has daily contact with residents and staff.

• We never employ agency staff or staff who do not fully understand our elderly residents traditional ways.

• Staff turnover is exceptionally low resulting in a long time served dedicated team.

• Most care staff have a NVQ 3 - NVQ 5.

• We invite anyone, at any time, without appointment to look around our lovely home.

Cherry Tree Lodge, 40-42 Knowsley Road, Southport, PR9 0HW www.cherrytreelodge.co.uk | accounts@cherrytreelodge.co.uk | t: 01704 501 237 | f: 01704 501 237 16 | Sefton Community Care Guide 2018

www.sefton.gov.uk

Providers to support you to live independently As at March 2018

If you are purchasing via a direct payment, or if you are self-funding you can also purchase care from the four providers listed above or find details of other registered domiciliary providers on the Care Quality Commission (CQC) website: www.cqc.org.uk Tel: 03000 616161 or The Sefton Directory www.seftondirectory.co.uk

Home care

Sefton Council purchase home care for Adults from the following 5 providers: Name/address

Contact details

CRG Homecare Unit 20, The Shakespeare Centre, 43-51 Shakespeare Street, Southport, Merseyside, PR8 5AB

Tel: 01704 829 019 Email: southport@crghomecare.uk.com

New Directions 10 Magdalen Square, Bootle L30 5QH

Tel: 0151 347 7834 Email: lorna.irving@ndirections.org Email: neil.willis@ndirections.org

Local Solutions 286-316 Scotland Road, Liverpool, Merseyside, L5 5AE

Tel: 0151 291 7870 Email: ebyrne@localsolutions.org.uk

New Directions 10 Magdalen Square, Bootle L30 5QH

Tel: 0151 347 7834 Email: info-nd@ndirections.org

ICare Suite A ground floor office, Sefton House, Bridle Road, Bootle, L30 4XR

Tel: 0151 705 0812 Email: seftoncare@icaregroup.co.uk

www.sefton.gov.uk

Sefton Community Care Guide 2018 | 17

18 | Sefton Community Care Guide 2018

www.sefton.gov.uk

www.sefton.gov.uk

Sefton Community Care Guide 2018 | 19

Providers to support you to live independently At as March 2016

Community opportunities Name/address

Contact details

Client Group

1-2-1 in the Community 241/243 Liverpool Road, Southport PR8 4PJ

Tel: 01704 808296

Learning Disabilities

Bowersdale Day Centre Crescent Road, Seaforth, L21 4LJ

Tel: 0151 474 8877

Mental Health & Learning Disabilities

Bridge Inn Community Farm Moss Side, Formby L37 0AF

Tel: 01704 830303

Learning Disabilities

Cambridge Court 17-19 Cambridge Road, Waterloo, Liverpool L22 1RR

Tel: 0151 928 2249

Dementia/Older People

Choices 32-36 Church Road, Waterloo L22 5NB

Tel: 0151 920 3353

Dementia

Craignair 3 Blundellsands Road West, Blundellsands L23 6TF

Tel: 0151 931 3504

Dementia

European Wellcare Sefton Park Road, Liverpool L8 3SL

Tel: 0151 726 1888

Fernley Resource Centre Blundell Avenue, Freshfield L37 1PH

Tel: 01704 872132

Freshfield Cheshire Home College Path, Formby L37 1LE

Tel: 01704 870119

Goddard Hall Resource Centre 297 Knowsley Road, Bootle L20 5DF

Tel: 0151 933 9026

Learning Disabilities

Mencap Active 6-8 Mariners Road, Blundellsands L23 4SX

Tel: 0151 924 2997

Learning Disability

New Directions Brookdale Day Service Sandbrook Way, Ainsdale, Southport PR8 3RN

Tel: 01704 571026 Email: brookdale@ndirections.org

Dementia

New Directions North Hub (incorporating New Leaf @ Park Lodge Greenhouses) Mornington Road, Southport PR9 0TS

Tel: 01704 829480 Email: northhub@ndirections.org

Learning Disabilities, Physical Disabilities & Older People

New Directions South Hub (incorporating New Centre Stage, Timbers and Threads) – 156 Park Lane, Netherton L30 1RW

Tel: 0151 705 6677 Email: southhub@ndirections.org

Learning Disabilities, Physical Disabilities & Older People

New Directions Waterloo Park Day Service New Directions, 8 Haigh Road, Waterloo L22 2XP

Tel: 0151 949 0511 Email: waterloopark@ndirections.co.uk

Older People

Willow Day Centre Liverpool Road South, Maghull L31 8BR

Tel: 0151 527 1848

Dementia

20 | Sefton Community Care Guide 2018

www.sefton.gov.uk

Supported Living Name/address

Contact details

Access Community Services Ltd. PO Box 368, Southport, Merseyside PR8 6YD

Tel: 01704 541133

Alternatives Futures Lion Court, Kings Business Park, Kings Road, Knowsley L34 1BN

Tel: 0151 482 4057

Aspirations Care Ltd Trimar House, 62-68 Strand Road, Bootle, Merseyside L20 4BG

Tel: 0151 922 0984

Autism Initiatives 7 Chesterfield Road, Crosby L23 9XL

Tel: 0151 330 9500

Brothers of Charity Services Admin Centre, Thingwall Hall, Broadgreen L14 7NY

Tel: 0151 228 4439

Care in Safe Hands Healthcare Ltd Manna House, 1 Alexandra Drive, Orrell Park, Liverpool L20 0EE

Tel 0151 281 2034

Community Integrated Care Unit 8, Tapton Way, Wavertree Business Village, Liverpool L13 1DA

Tel: 0151 230 4490

Embrace Bishops Court, Sefton Park Road, Liverpool L8 0WN

Tel: 0151 726 2470

Except Limited 151 Stanley Road, Bootle L20 3DL

Tel: 0151 284 0025

Glenelg Support Limited Suite A, Ground Floor, Aintree Buildings, Aintree Way, Liverpool L9 5AQ

Tel: 0151 230 4490

Independent Living Alliance Ltd 23 Greenland Street, Liverpool L1 0BS

Tel: 0151 708 2940

Mencap Mencap House, Essex House, Bridle Road, Bootle L30 4UE

Tel: 0151 530 2150

Merseycare Olive Mount, Old Mill Lane, Wavertree L15 8LW

Tel: 0151 737 4857

Natural Breaks Merseyside Ltd First Floor, Victoria Building, Bishop Goss Community Centre, Rose Place, Liverpool L3 3BN

Tel: 0151 207 9120

New Directions Shared Lives and Supported Living Services, 28 Chase Heys, Churchtown, Southport PR9 7LG

Tel: 01704 829514 Email: supportedaccommodation@ndirections.co.uk

New Directions Woodlands 13 – 15 St Edmonds Road, Bootle L20 7AJ

Tel: 0151 922 5577 Email: woodlands@ndirections.co.uk

Nugent Care 99 Edge Lane, Liverpool L7 2PE

Tel: 0151 261 2000

Options for Supported Living 1st Floor, St Nicholas House, Old Churchyard, Liverpool L2 8TX

Tel: 0151 236 0855

The SLC Group Laurie Courtney House, 23 Greenland Street, Liverpool L1 0BS

Tel: 0151 707 0320

Warren Care Warren Care Centre for Excellence, 3rd Floor, 3TC House, 16 Crosby Road North, Waterloo, Merseyside L22 0NY

Tel: 0151 924 1999

Further details of domiciliary providers and a range of organisations that can help keep you active, healthy and well visit: www.seftondirectory.co.uk www.sefton.gov.uk

Sefton Community Care Guide 2018 | 21

You’ve started to notice the signs that an aging parent needs help: Dad can’t find his meds, Mum won’t talk about that mysterious dent on the car, you stop by the house only to discover the kettle left boiling on the stove. These are universal “something’s not right” signs that remind us – no matter how much we try – we just can’t be there for our aging loved ones all the time.

We know everyones experience is different, but do you recognise these signs your aging parent needs some help?

Missed Medication : The Lost Walker : A Bruised Knee : Mail Piling Up : His Unshaven Face : The Untidy Garden : Piles of Laundry : An Empty Fridge : Another Missed Doctor’s Appointment : A Torn Shower Curtain : Home Instead Senior Care Offer In-Home Care Services That Can Help Seniors With The Tasks We All Perform Each Day To Stay Happy At Home, Healthy & Engaged with Life.

Call Today For Our Free No-Obligation Care Consultation or visit www.homeinstead.co.uk

Southport 01704 547 938

Afton Lodge Residential Care Home

Afton Lodge is a tastefully converted property, providing residential care for the elderly.

It provides a homely environment and features a TV lounge and a quiet lounge. There is also an extensive walled garden and patio area with full disabled access.

The home welcomes Service Users funded by Social Services and those who are privately paying clients. This home is inspected and accredited by CQC, in accordance with statutory government regulation. Afton Lodge also currently holds a five star PQR rating, which is an independent quality assurance mark and is also recognised as Investors in People.

Our dedicated staff are headed by a registered manager, who has many years of experience in caring for the elderly. Our managers provide hands-on supervision to maintain our tradition of excellence. All Staff are DBS checked and trained to an appropriate level, many with NVQ qualifications.

Accommodation is fully inclusive of laundry. Our trained chefs prepare a wide range of home cooked food using fresh local produce. The choice is based on traditional recipes and daily alternatives are provided at every meal time. Special diets are also catered for.

Services we offer ❖ Residential and personal care ❖ Dementia ❖ Short and long stay care ❖ Day care ❖ Intermediate care ❖ Re-ablement care ❖ End of life / palliative care ❖ Home care and support ❖ Cohort beds for hospitals Support and facilities ❖ Personal healthcare ❖ Activities ❖ Dining and accommodation ❖ Laundry service ❖ Disabled / wheelchair access ❖ Lifts to all floors ❖ Specialised equipment available for assisted bathing etc. ❖ Car parking available ❖ Special diets available

Health and personal care ❖ GP services available on request ❖ Chiropody visits on a regular basis ❖ Hairdresser visits ❖ Optician and dentists by arrangement Leisure activities ❖ Newspapers and music ❖ Pop quiz ❖ Shopping trips and hairdressing ❖ Karaoke ❖ Bingo and skittles ❖ Cheese and wine tasting ❖ Dominoes ❖ Social events Accommodation ❖ Nurse call in every room ❖ Rooms decorated to a high standard ❖ Double rooms also available ❖ TV in rooms ❖ Internet facility available

Afton Lodge Residential Care Home 9-15 St Catherines Road, Bootle, Liverpool L20 7AL Tel: 0151 922 6183 Email: aftonlodge@regency.care Website: www.regency.care Facebook: www.facebook.com/rhcltd Twitter: @Regency_HC 22 | Sefton Community Care Guide 2018

www.sefton.gov.uk

What are care homes?

Sort-term or permanent accommodaiton Care Homes are establishments which provide accommodation on either a short-term or permanent basis. Some care homes provide nursing care, others provide assistance with daily living. This booklet has separated the different types of care homes and details are given below.

Residential care homes A residential care home is one in which residents receive full board and personal care. The level of care varies from home to home, but includes help with washing, bathing, dressing, toilet needs and eating. It also includes caring when a resident is taken ill, but it does not include nursing care.

This means that residential care homes may not accept people with certain medical conditions, e.g. multiple sclerosis.

Nursing homes Nursing homes provide 24 hour nursing care by registered nurses. There must always be a Registered General Nurse on duty.

Nursing care includes assessment, observation and intervention where the need arises from a physical or psychological cause or from a mental disorder. Examples of needs requiring nursing intervention are: Help to overcome problems with: respiratory problems, excretion, eating and drinking, rest and sleep, coping with pain, avoiding hazards, mobility, abnormal behaviour, anxiety and/or from symptoms of a mental disorder.

Some nursing homes will also take residential care only service users. A wide range of services can thus be provided within one home.

Residents who come to need nursing care do not then have to transfer to another home.

Individual nursing homes will advise if they will provide residential only care.

www.sefton.gov.uk

Hospice care Hospices provide specialised care for people with a terminal illness such as the relief of pain and control of symptoms. They also offer support and counselling to patients, families and friends. The patient’s G.P. normally arranges admission; if someone is in hospital then access will be available via hospital medical staff.

Some nursing homes are registered to care for people with a terminal illness. Where the patient’s needs would be more appropriately met in a nursing home rather than a hospice then the responsibility for funding the placement rests with the Adult Social Care Department.

The Local Authority does not pay for the care people receive in a hospice.

Who owns the homes?

Voluntary homes These are homes run by voluntary organisations, for example, charities, housing associations and religious bodies. Some set conditions for accepting residents, for example, having been a member of a particular trade, profession, trade union or one of the armed services.

Others will only accept residents from a particular locality.

Fees are sometimes lower than in privately run homes, because some of the costs are subsidised from a Trust fund or similar.

Private homes These are run by individuals and companies as a business. They are unlikely to have conditions of acceptance other than being suitable to live in that particular home.

Sefton Community Care Guide 2018 | 23

Help for you in choosing a residential or nursing home The comfort and security that you need Choosing a residential or nursing home can be difficult, as no two are alike. There are some positive points such as security, being looked after, greater comfort, and perhaps new friends. You may however, have to make compromises in living with other people.

We can help you to choose a residential care home or nursing home that will provide you with the comfort and security that you need and allow you to live your life as you want.

You can also choose to allow a social worker to make the choice on your behalf. However, a social worker may only choose from the list of homes accredited by the authority. Whoever makes the choice it is important that all your wishes and feelings are taken into account.

If you feel you have higher dependency, then please contact the Care Quality Commission for details of care homes that may be able to deal with your needs.

All care homes have to be registered by the Care Quality Commission (see page 31).

If you need help to pay the fees of a home Sefton’s Adult Social Care Department must first assess your needs. Once you have been assessed as needing a residential care home or nursing home it may still be possible to arrange services in your own home if you wish.

You can find information about care homes and a range of information to help you stay active, healthy and well at: www.seftondirectory.com

Choice of home (please read carefully) Remember that once you have been assessed as needing residential or nursing care you may choose any registered home in England or Wales and any suitable home in Scotland subject to the following conditions: 1. The home is registered to meet the needs you have been assessed as having.

2. The cost of the place is not more than the Local Authority would usually pay or if the cost of the place is more than the Local Authority would usually pay there is someone else (a relative or a charity) who could pay the difference in cost.

3. It would normally be expected that homes levying an additional charge will be able to offer additional facilities over and above the minimum standard set by the Inspection Unit.

If you feel unable to make the choice of home yourself then you can ask a relative or friend to choose a home for you.

24 | Sefton Community Care Guide 2018

www.sefton.gov.uk

What to look for when choosing a residential or nursing home Helping you make a good choice This simple checklist is intended to help you to make a good choice. Any significant number of negative answers should cause you to question most seriously the standards of care you or your relatives may receive.

A. Physical aspects 1. I s there a current Registration Certificate prominently displayed?

2. I s the home clean and well decorated?

Are the furnishings adequate and comfortable?

Are residents allowed to bring and use their own furniture?

3. I s there a telephone where residents can take calls in private and comfort?

4. I s the proprietor or manager available at all reasonable times?

5. Are the bedrooms pleasant and properly equipped?

Are they spacious?

How far is it from bedroom to the nearest bathroom and/or WC? Can residents choose to bath or shower?

Can residents lock the doors to their rooms?

6. Are rooms such as lounge and dining room pleasantly furnished?

Are there rooms available with radio or television for people to sit quietly if they wish?

Are there smoking and non-smoking areas?

7. Are wheelchairs, walking frames and other mobility aids readily available?

Is there easy access for their use throughout the home, for example lifts if appropriate?

8. D o residents have access to a garden or other private outdoor area with or without benefit of seating and tables?

Are there any steps in or around the home?

9. Is the home near to family and friends?

10. Is it convenient for shops and public transport?

11. What are the surroundings like?

B. Care 1. W ere you made welcome on arrival?

Is there a fresh and welcoming atmosphere?

Does it seem a happy place?

2. Are residents treated with respect, consideration and affection?

Do they have a degree of privacy if they wish it?

3. Are residents allowed to choose where to be and what to do?

Are there any restrictions on visiting times for family, friends and other guests?

Can visitors stay overnight?

Are between meals refreshments readily available to residents and/or their guests?

Can you choose what time to get up and go to bed?

4. D o residents enjoy the benefit of visits from hairdresser, chiropodist, dentist, physiotherapist and www.sefton.gov.uk

other support agencies?

5. Are trips and excursions arranged for those able to enjoy them?

6. Are you satisfied with arrangements for spiritual needs?

7. Is the food wholesome, varied and interesting?

Have you been provided with copies of typical menus?

Can your diet be catered for?

8. Are drugs and medicines adequately stored and their issue supervised?

Can you have a choice of GP? 9. Does the home provide a brochure accurately describing its facilities, services, aims and objectives?

10. Will you be offered a formal and comprehensive contract of residence which allows, among other things, for a one month assessment before financial commitment and which makes provision for the continuation of care should a move of home become necessary following a change in physical or mental state? Note how much notice is required on either side to cancel the contract.

11. Are hobbies and activities catered for and encouraged?

C. Professional conduct 1. Do the staff appear to have a caring attitude towards residents?

2. Does the staff duty rota provide continuous 24-hour cover by competent staff?

3. Does the home operate a standard procedure to assess the care needs of the potential resident?

4. Is information on residents stored confidentially?

5. Were you permitted/encouraged to talk in private to existing residents to seek their views on the suitability of the home?

Do the residents look happy and well cared for?

6. Does the home make provision for short-term accommodation for relatives of seriously ill residents?

D. Finances 1. Can you afford the fees on a longterm basis?

2. How often does the home increase the fees?

Will you be able to afford regular increases?

Will you have to move if you can’t?

3. Are the fees payable in advance? If so, is there a refund if you leave?

4. What do the fees include?

Is there an extra charge for:- laundry, hairdressing, chiropody, extra care, incontinence pads and sheets, newspapers, toiletries, physiotherapy?

5. What proportion of the fees are payable in the case of temporary absence (such as holidays or hospital admission)?

For copies of the latest Care Quality Commission (CQC) reports visit: www.cqc.org.uk Sefton Community Care Guide 2018 | 25

How much will I have to pay for residential or nursing care?

The facts Sefton Adult Social Care charge for places they arrange in care homes. The amount you will have to pay for your accommodation will depend upon how much income and assets you have. The method of charging is determined nationally.

Sefton’s residential and nursing home fees are set by the Council Members annually in line with the budget and they will only contribute according to these rates.

Some homes may charge a higher fee than Sefton’s agreed rates. If this is the case you and your relatives will need to consider topping up these fees. This arrangement is known as a third party top up.

You are advised to discuss your particular circumstances with your social worker.

If you have capital or savings over £23,250 the local authority will not normally be party to a permanent placement arrangement. You can still receive an assessment and advice.

Following your care assessment you will be contacted by a Financial Visiting Officer who will carry out a financial assessment and answer any questions you may have.

Long-term care The amount you have to pay for long-term care in a residential or nursing home also takes into account your financial resources. If you have more than £23,250, either in your own right or as your share of capital held jointly with a spouse/partner, you will have to pay the full cost of the residential or nursing home.

If you need to stay in a care home on a long-term basis after 12 weeks the financial assessment will also take into account whether you own property, usually your 26 | Sefton Community Care Guide 2018

house. Under certain circumstances it might be necessary for you to sell the house to pay the costs of the care home. If your financial resources are tied up in the house, Sefton Council may be able to help you with care home costs prior to its sale by entering into a deferred payment agreement. The money that the Council has spent will be recovered when the house is sold.

The value of your house will be disregarded if any of the following apply: • it is occupied by your partner (except where you are estranged or divorced) • it is occupied by a relative or person you are responsible for who is either: - aged 60 or over - a child under 16 - incapacitated

Short-term or temporary care If you need short-term or temporary care in a residential or nursing home the value of any property is not taken into account in your financial assessment. However, if you have more than £23,250, either in your own right or held jointly with your spouse/partner, you will have to pay the full cost of the care from the start of the placement.

Services should not start until all assessments are complete and the request for services or financial support has been agreed by the Adult Social Care Department.

You should tell the Department for Work and Pensions (DWP) if you move into a home and of any subsequent change of circumstances. Attendance Allowance, Disability Living Allowance (care component) or Personal Independence Payments (daily living element) will usually stop when you have been in a care home for four weeks.

All services are regularly reviewed and may be amended or withdrawn if circumstances change. www.sefton.gov.uk

Care Quality Commission The CQC

What is the Care Quality commission?

The Care Quality Commission is the independent regulator of health and adult social care in England. Their aim is to make sure that better care is provided for everyone, whether that is in hospital, in care homes, in people’s own homes, or elsewhere.

In 2014 CQC introduced a new methodology for inspection and as a result, in the future on completion of an inspection CQC will rate the care provider as either Excellent, Good, Requires Improvement or Inadequate by evaluating: • Is the service safe?

• Is the service effective?

• Is the service caring?

• Is the service responsive?

• Is the service well led?

From April 2015 care homes will be required to display the rating awarded in a public place at the establishment for which this was given.

Which services are regulated?

Irrespective of whether they are provided by the private, voluntary or local authority sector, the Commission now regulates a range of services including: • Care Homes for adults, older people and those with learning and physical disabilities • Domiciliary Care Agencies • Private and Voluntary Hospitals and Clinics • Nurses Agencies • Doctors and Dentists

For more information about the commission To find out more about the work the Commission undertakes in Sefton contact the Area officer responsible for Care Homes in Sefton: Care Quality Commission National Customer Service Centre Citygate, Gallowgate Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk To see up to date inspection reports visit: www.cqc.org.uk

www.sefton.gov.uk

Sefton Community Care Guide 2018 | 27

Notes

St Helens Hall & Lodge Residential and Dementia Care Home Beds available for long or short term stays Your local care home in the heart of your community Come in for a chat, see the hard work that goes on behind the scenes, make a new friend or make someone’s day.

We’d love to show you around our home and you never know, you may find something you’re looking for.

For more information call

01744 818 030

or visit www.orchardcarehomes.com www.facebook.com/orchardcarehome

28 | Sefton Community Care Guide 2018

St Helens Hall and Lodge Residential & Demential Care Homes Elephant Lane, St Helens, Merseyside WA9 5EL

www.sefton.gov.uk

Nursing Care Homes As at March 2016

Homes North Sefton Name/address

Contact details

Client Group

No of Beds

Abbendon 45 Scarisbrick New Road, Southport PR8 6PE

Tel: 01704 538663

Dementia

24

Argyle Park 9 Park Road, Southport PR9 9JB

Tel: 01704 539001

Older People

31

Ascot Lodge 38 Chambres Road, Southport PR8 6JQ

Tel: 01704 538470

Older People

18

Ashcroft House 10/12 Elson Road, Formby L37 2EG

Tel: 01704 874448

Older People

31

Barton Park 15/17 Oxford Road, Southport PR8 2JR

Tel: 01704 566964

Older People

60

Birkdale Park 6 Lulworth Road, Birkdale, Southport PR8 2AT

Tel: 01704 566055

Older People

36

Blair House 18 Roe Lane, Southport PR9 9DR

Tel: 01704 500123

Young Mental Health 41

Dale Park 221 Meols Cop Road, Southport PR8 6JU

Tel: 01704 501780

Dementia

46

Dovehaven Nursing Home 9/11 Alexandra Road, Southport PR9 0NB

Tel: 01704 530121

Older People

40

Elm House 43 Cambridge Road, Southport PR9 9PR

Tel: 01704 228688

Older People

30

Fleetwood Hall 100 Fleetwood Road, Southport PR9 9QN

Tel: 01704 544242

Older People, Dementia, Young Mental Health, Physical Disability

53

Freshfield (Leonard Cheshire Home) 30 College Path, Formby L37 1LE See advert on page 32

Tel: 01704 870119

Young Physical Disability

35

Halcyon House 55 Cable Street, Formby L37 3LU

Tel: 01704 833350

Older People

31

Hollybank 27 Park Road, Southport PR9 9JL

Tel: 01704 530748

Older People

16

Kingsley 4 Trafalgar Road, Southport PR8 2EA

Tel: 01704 566386

Older People

25

Lakeside View 68-69a Promenade, Southport PR9 0JB

Tel: 01704 545054

Dementia

49

Lyndale 9 Rawlinson Road, Southport PR9 9LU

Tel: 01704 543304

Older People

25

Manchester House 83 Albert Road, Southport PR9 9LN

Tel: 01704 534920

Older People, Physical Disability

67

Margaret Roper House 447 Liverpool Road, Southport PR8 3BW

Tel: 01704 574348

Mental Health

23

Millbrook House 39/41 Birch Street, Southport PR8 5EU

Tel: 01704 539410

Dementia

50

Rowan Tree Lodge 30 Dover Road, Southport PR8 4TB See advert on page 32

Tel: 01704 566312

Older People

16

For copies of the latest Care Quality Commission (CQC) Inspection reports visit: www.cqc.org.uk www.sefton.gov.uk

Sefton Community Care Guide 2018 | 29

Nursing Care Homes As at March 2016

Homes North Sefton Name/address

Contact details

Client Group

No of Beds

Sandpipers Centre The Fairway, Southport PR9 0LA

Tel: 01704 538388

Physical Disability Respite Care

38

Tudor Bank 2 Beach Road, Southport PR8 2BP

Tel: 01704 569260

Dementia Mental Health

28 18

Westcliffe Manor 21 Westcliffe Road, Southport PR8 2BL

Tel: 01704 562630

Older People

30

Willows 10 Weld Road, Southport PR8 2AZ

Tel: 01704 560303

Older People

30

Name/address

Contact details

Client Group

No of Beds

Avenswood 20 Abbotsford Road, Blundellsands L23 6UX

Tel: 0151 924 0484

Older People

18

Byron Court Gower Street, Bootle L20 4PY

Tel: 0151 922 0398

Older People Dementia

44 8

Cambridge Court 17-19 Cambridge Road, Waterloo L22 1RR

Tel: 0151 928 2249

Older People Dementia

17 34

Green Heys Park Road, Waterloo L22 3XG

Tel: 0151 949 0828

Dementia

40

Ince Blundell Hall Ince Blundell L38 6JL

Tel: 0151 929 2596

Older People

22

James Page House Parkhaven Trust, Deyes Lane, Maghull L31 6DJ

Tel: 0151 531 8702

Older People

36

Kemp Lodge Park Road, Waterloo L22 3XG

Tel: 0151 949 0826

Older People

38

Orrell Grange 43 Cinder Lane, Bootle L20 6DP

Tel: 0151 922 0391

Older People

36

Riverslie 79 Crosby Road South, Waterloo L21 1EW

Tel: 0151 928 3243

Older People

30

St Josephs Hospice Association (Jospice) Ince Road, Thornton L23 4UE

Tel: 0151 924 3812

End of life care

29

St Nicholas 21 St Nicholas Drive, Netherton L30 2RG

Tel: 0151 931 2700

Older People Learning Disability Dementia

90 26 60

Warren Park 66 Warren Road, Blundellsands L23 6UG

Tel: 0151 932 0286

Older People

38

Willow Gardens Care Home St Edmonds Road, Bootle L20 7AJ

Tel: 0151 922 4324

Older People Physical Disability

22 24

Homes South Sefton

For copies of the latest Care Quality Commission (CQC) Inspection reports visit: www.cqc.org.uk 30 | Sefton Community Care Guide 2018

www.sefton.gov.uk

Residential Care Homes As at March 2016

Homes North Sefton Name/address

Contact details

Client Group

No of Beds

Abbotsbury 25 Park Road, Southport PR9 9JL

Tel: 01704 537117

Older People Dementia

21

Abingdon 48 Alexandra Road, Southport PR9 9HH

Tel: 01704 533135

Learning Disability

9

Acacia Court 17/19 Roe Lane, Southport PR9 9EB

Tel: 01704 541034

Dementia

27

Ann Slade Care Home 5 Mornington Road, Southport PR9 0TS

Tel: 01704 535875

Dementia

24

Avalon Care Home 24 Duke Street, Southport PR8 1LW

Tel: 01704 541203

Older People/ Dementia

20

Benridge 53 Queens Road, Southport PR9 9HB

Tel: 01704 530378

Dementia

27

Birch Abbey 55 Alexandra Road, Southport PR9 9HD

Tel: 01704 410010

Dementia Older People Nursing

49 11

Cherry Tree Lodge 40/42 Knowsley Road, Southport PR9 0HW

Tel: 01704 534699

Older People

27

Connell Court 20 Weld Road, Southport PR8 2DL

Tel: 01704 560651

Older People

37

Dalemain House 19 Westcliffe Road, Southport PR8 2BL

Tel: 01704 568651

Older People

24

Dovecote Manor 13-15 Alexandra Road, Southport PR9 0NB

Tel: 01704 500412

Older People

32

Dovehaven 22 Albert Road, Southport PR9 0LG

Tel: 01704 548880

Older People

40

Edge Hall Care Home 21 Knowsley Road, Southport PR9 0HN

Tel: 01704 541643

Learning Disability

12

Ellerslie Court 38 Westcliffe Road, Southport PR8 2BT

Tel: 01704 568545

Physical Disability

14

Galteemore Rest Home 12 Bank Square, Southport PR9 0DG

Tel: 01704 538983

Learning Disability

15

Garswood 32 Trafalgar Road, Southport PR8 2EX

Tel: 01704 568105

Older People

39

Glade, The 32 Lancaster Road, Southport PR8 2LE

Tel: 01704 566699

Older People

25

Glen, The 57 Part Street, Southport PR8 1JB

Tel: 01704 544332

Older People

10

Good Companions 113 Roe Lane, Southport PR9 7PG

Tel: 01704 220450

Dementia

26

Hampton Court 34 Scarisbrick New Road, Southport PR8 6QE

Tel: 01704 532173

Dementia

26

Hollies, The 7 Mornington Road, Southport PR9 0TS See advert on page 36

Tel: 01704 541506

Older People

24

www.sefton.gov.uk

Sefton Community Care Guide 2018 | 31

Residential Care Homes As at March 2016 Name/address

Contact details

Client Group

No of Beds

Hope Cottage 5/7 Pilkington Road, Southport PR8 6PD

Tel: 01704 536286

Dementia

26

Lancaster Court 21 Lancaster Road, Southport PR8 2LF

Tel: 01704 569105

Older People

30

Locharwoods 23 Carrs Crescent, Formby L37 2EU

Tel: 01704 832047

Older People

18

Locharwood of Birkdale 45 York Road, Southport PR8 2AY

Tel: 01704 564001

Older People

19

Marina Care Home 109 Leyland Road, Southport PR9 0JL

Tel: 01704 533184

Older People

33

Maryland Residential Home 7 School Lane, Formby L37 3LN

Tel: 01704 873832

Older People

30

Melrose Court 74 Cambridge Road, Southport PR9 9RH

Tel: 01704 226177

Older People

21

New Directions Chase Heys Off Bibby Road, Southport PR9 7LG

Tel: 01704 214279 Email: chase@ndirections.org

Older People Respite 19 11 Intermediate Care (Short stay only and day care)

New Directions Poplars Short Breaks Service 2 Poplar Street, Southport PR8 6DX

Tel: 01704 535118 Email: poplars@ndirections.org

Learning Disability Respite

9

Northern Counties Eventide 36 Lancaster Road, Southport PR8 2LE

Tel: 01704 568019

Older People

29

Peacehaven 101 Roe Lane, Southport PR9 7PD

Tel: 01704 227030

Older People

55

Promenade Rest Home 10/12 The Promenade, Southport PR8 1QY

Tel: 01704 538553

Older People

49

Rosebank 52 Leyland Road, Southport PR9 9JQ

Tel: 01704 535548

Learning Disability

17

Sandley Court 39 Queens Road, Southport PR9 9EX

Tel: 01704 545281

Older People

23

Shandon House 20 Crescent Road, Southport PR8 4SR

Tel: 01704 564801

Older People

20

Southport Rest Home 81 Albert Road, Southport PR9 9LN

Tel: 01704 531975

Older People

25

Spinal Unit Action Group 6 Weld Road, Southport PR8 2AZ

Tel: 01704 563633

Physical Disability

12

St Joseph’s Home Blundell Avenue, Freshfield, Formby L37 1PH

Tel: 01704 872133

Learning Disability

36

Thomas Henshaw Court – Anchor Trust 105 Norwood Road, Southport PR8 6EL

Tel: 01704 533317

Older People

43

For copies of the latest Care Quality Commission (CQC) Inspection reports visit: www.cqc.org.uk 32 | Sefton Community Care Guide 2018

www.sefton.gov.uk

Homes South Sefton Name/address

Contact details

Client Group

No of Beds

Abbegale Lodge 9-11 Merton Road, Bootle L20 3BG

Tel: 0151 922 3124

Older People Dementia and Mental Health

41

Afton Lodge 9/15 St Catherines Road, Bootle L20 7AL

Tel: 0151 922 6183

Older People

27

Annandale 1 Victoria Road West, Crosby L23 8UG

Tel: 0151 924 3162

Older People

10

Cloisters 5 Abbotsford Road, Blundellsands L23 6UX

Tel: 0151 924 3434

Dementia

20

College Green Rest Home 14 College Road, Crosby L23 0RW

Tel: 0151 928 2760

Dementia

21

Craignair Tel: 0151 931 3504 3 Blundellsands Road West, Blundellsands L23 6TF

Dementia

21

Harrison House Parkhaven Trust Liverpool Road South, Maghull L31 8BS

Tel: 0151 526 0564

Older People

24

Hawthorne Lodge 164/166 Hawthorne Road, Bootle L20 3AR

Tel: 0151 933 3323

Older People

25

Heathfield Lodge 22/24 Melling Lane, Maghull L31 3DG

Tel: 0151 526 9463

Older People

26

Kyffin Taylor Parkhaven Trust Deyes Lane, Maghull L31 6DJ

Tel: 0151 527 2822

Older People and Dementia Care

29

Nazareth House Liverpool Road, Crosby L23 0QT

Tel: 0151 928 3254

Older People

66

New Directions Aintree Lane Short Breaks Service 89 Aintree Lane, Merseyside L10 2JJ

Tel: 0151 526 0090 Email: aintreehudson@ndirections.co.uk

Learning Disability

4

New Directions Hudson Rd 2 Hudson Road, Maghull L31 5PA

Tel: 0151 531 9595 Email: aintreehudson@ndirections.co.uk

Learning Disability

6

New Directions James Dixon Court Harrops Croft, Netherton L30 0QP

Tel: 0151 931 5748 Email: info-nd@ndirections.org

Older People

30

Orchard Lodge 32 Gordon Road, Seaforth L21 1DW See advert on OBC

Tel: 0151 920 9944

Older People and Physical Disabilities

26

Palmyra 38 Great Georges Road, Waterloo L22 1RD

Tel: 0151 949 0529

Mental Health

14

Roxburgh House Roxburgh Road, Bootle L20 9PS

Tel: 0151 525 7547

Older People and Dementia

37

St Jude’s 6 Warren Road, Blundellsands L23 6UB

Tel: 0151 924 8427

Older People

22

The Shieling 286 Southport Road, Lydiate L31 4EQ

Tel: 0151 531 9791

Older People

28

Thornton Hall & Lodge 16-18 Tanhouse Road, Thornton L23 1UB

Tel: 0151 924 2940

Older People Dementia

48 48

Tithebarn Moor Lane, Crosby L23 2SH

Tel: 0151 924 3683

Older People Dementia

32 10

Woolston Mead 4 Beach Lawn, Waterloo L22 8QA

Tel: 0151 928 3796

Older People

28

www.sefton.gov.uk

Sefton Community Care Guide 2018 | 33

Useful addresses Adult social care Contracts & Commissioning Section, Magdalen House, Trinity Road, Bootle L20 3NJ Telephone 0151 934 3779 Welfare Rights, Magdalen House, Trinity Road, Bootle L20 3NJ Telephone 0151 934 3660 Adult Social Care For further information about our services contact 0345 140 0845 and an operator will take some brief details and get a member of the adult social care team will call you back.

Advocacy Services Healthwatch Sefton Suite 3B, 3rd Floor, North Wing, Burlington House, Crosby Road North, Waterloo, Merseyside L22 0LG Freephone 0800 206 1304 Sefton Advocacy Unit 15 & 16 The Shakespeare Centre, 43-51 Shakespeare Street, Southport, PR8 5AB. Telephone: 01704 500500.

Email info@seftonadvocacy.org People First Sefton (Learning Disability) Tel: 0151 329 2137 VoiceAbility (All adults) Tel: 0151 207 7557

Domiciliary Care Agencies CRG Homecare Unit 20, The Shakespeare Centre, 43-51 Shakespeare Street, Southport, Merseyside, PR8 5AB 01704 829 019 southport@crghomecare.uk.com New Directions 10 Magdalen Square, Bootle L30 5QH 0151 347 7834 lorna.irving@ndirections.org or neil.willis@ndirections.org Local Solutions 286-316 Scotland Road, Liverpool, Merseyside, L5 5AE 0151 291 7870 ebyrne@localsolutions.org.uk

34 | Sefton Community Care Guide 2018

ICare Suite A ground floor office, Sefton house, Bridle Road, Bootle, L30 4XR 0151 705 0812 seftoncare@icaregroup.co.uk

Other organisations Sefton Council for Voluntary Services Suite 3B, 3rd Floor, North Wing, Burlington House, Crosby Road North, Waterloo, Merseyside L22 0LG Telephone 0151 920 0726 Sefton Carers’ Centre, 27-37 South Road, Waterloo, Merseyside L22 5RF Telephone 0151 288 6060 www.sefton-carers.co.uk It provides information and support for people who are caring for a relative, friend or neighbour who is frail or has a disability or long-term illness. Drop in for information and support 9am to 5pm Mon to Thurs, 11am to 4.30pm Fri. Care Quality Commission National Customer Service Centre, Citygate, Gallowgate, Newcastle NE1 4PA Telephone 03000 616161 www.cqc.org.uk NHS Southport & Formby CCG 5 Curzon Road, Southport, PR8 6PL Tel: 01704 387028 www.southportformbyccg.org.uk NHS South Sefton CCG Third Floor, Merton House, Liverpool, L20 3DL Tel: 0151 247 7000 www.southseftonccg.org.uk PALS Patient Experience Team Freephone: 0800 218 2333 Email: cmcsu.pals@nhs.net Small Aids and Adaptations Feelgood Factory: 0151 291 8027/8010 Sefton Community Equipment: 0151 288 6208 Sefton CVS: 01704 501024 ext 214 Community Service Station/Shopmobility: 0151 288 6885

www.sefton.gov.uk

Adult Social Care, Sefton Council Magdalen House, Trinity Road, Bootle L20 3NJ For all adult social care enquiries please telephone 0345 140 0845 and an operator will take some brief details so that a Customer Access Officer can call you back.

Minicom 0151 934 3777 Email: adult.socialcare@sefton.gcsx.gov.uk Website: www.sefton.gov.uk Emergency Duty Number For emergency out of hours tel: 0151 920 8234 Further information about Sefton Adult Social Care and details of services near to you can be found on Sefton Council’s website: www.sefton.gov.uk You can also find a range of information about organisations that can help keep you active, healthy and well by visiting: www.seftondirectory.com All libraries within Sefton have internet access that members of the public can use.

If you need this information in a different format eg Braille, audio cassette or another language then contact 0845 140 0845.

For over 35 years we have been providing a level of care and support for our clients that we expect for our own family. We will work with you and your family to deliver a service that responds to your needs and adapts to your life.

We provide a wide range of services to enable our clients to enjoy their life at home and to ensure that loved ones can be assured that their family are being well cared for.

Our carers use the latest technology providing us with immediate feedback during care calls.

This means that we respond very quickly to any problems and our clients are kept safe at all times.

Please call us or visit our website for more information about how we can help.

0151 321 1770

www.radfieldhomecare.co.uk liverpoolnorth@radfieldhomecare.co.uk

56 Coronation Road, Crosby, Liverpool, L23 5RQ

www.sefton.gov.uk

Sefton Community Care Guide 2018 | 35

Notes

36 | Sefton Community Care Guide 2018

www.sefton.gov.uk

You’ve started to notice the signs that an aging parent needs help: Dad can’t find his meds, Mum won’t talk about that mysterious dent on the car. These are universal “something’s not right” signs that remind us – no matter how much we try – we just can’t be there for our aging loved ones all the time.

We know each experience is different, but do you recognise these signs your aging parent needs some help?

Missed Medication : The Lost Walker : A Bruised Knee : His Unshaven Face : The Untidy Garden : Piles of Laundry :

We are proud to be rated OVERALL OUTSTANDING by the CQC following our latest inspection

Call Today For Our Free No-Obligation Care Consultation

Outreach has been providing high quality home care in the Southport, Bradford and surrounding areas for over 13 years.We employ local people to meet the needs of local residents.

We provide care services in the Sefton area including Churchtown, Marshside, High Park, Southport, Kew, Birkdale, Ainsdale,Woodvale, Formby, Freshfield, Hightown and some areas of Banks, Crosby, Maghull and Lydiate.

Professional Care Outreach offers a wide range of services based on our experience.We combine a structured and professional approach and our staff offer a wealth of experience in all levels of care and management.

or visit www.homeinstead.co.uk/liverpoolandsefton

Liverpool Central & North Office 0151 526 1225 covering Maghull, Lydiate, Crosby, Waterloo, Hightown, Blundellsands, Thornton, North & Central Liverpool www.sefton.gov.uk

Tel: 01704 517470

www.outreachcare.co.uk Sefton Community Care Guide 2018 | 37

James Murray SOLICITORS

James Murray Solicitors has a dedicated and experienced Private Client department.

• Professional Will drafting service - Fixed fees for single and mirror Wills.

- Free storage of your Will.

• Lasting Powers of Attorney - Appoint an attorney to look after your affairs should you lose capacity.

- Make a property and affairs, or health and welfare LPA

• Court of Protection - Apply to be a deputy and manage the finances or safeguard the health and welfare of someone who lacks capacity.

• Probate and Administration of Estates Call 0151 933 3333 to arrange an appointment. Home Visits are available.

You can’t anticipate what the future will hold but there are things you can put in place to safeguard yourself and your loved ones.

0151 933 3333 Jamesmurraylaw.com

41 Merton Road, Bootle, Merseyside, L20 7AP

38 | Sefton Community Care Guide 2018

www.sefton.gov.uk

The Hollies RESIDENTIAL CARE HOME 7 Mornington Road Southport PR9 0TS • A family run care home in pleasant surroundings • 24 hour care • All bedrooms en suite • Two lounges plus dining room • Home cooked food & special diets catered for • Lift to all floors • Activities Co-Ordinator

• Monthly entertainment programme • All clients welcome • Either short or long stay • Experienced & trained staff in attendance • Visiting hairdresser, chiropodist and optician • Registered and accredited with Sefton Social Services & CQC

Proprietor Mr J T Eslick - Registered Manager Miss H Eslick.

Telephone: 01704 541506

www.sefton.gov.uk

★★★★★

5 Star Accreditation

Sefton Community Care Guide 2018 | 39

Orchard Lodge Care Home EXCELLENT CARE 30-32 Gordon Road, Seaforth, Liverpool L21 1DW Telephone: 0151 474 6375

♦ Privacy ♦ Dignity ♦ Individuality ♦ Independence ♦ Freedom of Choice

We are committed to providing the highest standards of care in comfortable, safe and relaxed surroundings.

We aim to meet the personal needs of all of our clients in a way that respects the privacy and dignity of the individual and promotes independence. ♦ 20 Single and 3 Double Bedrooms ♦ Spacious Dining Room and Residents’ Lounge ♦ Conservatory Overlooking Garden ♦ Passenger Lift To All Floors ♦ 24 Hour Dedicated Care Staff ♦ Choice of Own GP ♦ Optional outings, activities, holidays and entertainments For more information or for an informal chat, please call our Registered Manager, who will be happy to answer any questions. 0151 474 6375

Designed & Published by: Octagon Design & Marketing Ltd, Hawks Nest Cottage, Great North Road, Bawtry, Doncaster DN10 6AB Tel: 01302 714528