June 2014 . Issue 8
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Pride Taking
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For staff, members, patients, visitors & volunteers
“Courageous” Terry gets Downing Street award
A Royal Derby Hospital volunteer who has helped out at Derby Hospitals for nearly three decades has been given an award by David Cameron for his work. Terry Bird, 78, was called “a courageous man” by the Prime Minister, as he was awarded the Point of Light Award. Terry, who helps run the tea bar in the hospital’s breast unit, was invited to London to collect the award, which recognises hardworking volunteers across the globe. He started volunteering in the breast unit after he was treated for male breast cancer in 2007, becoming one of only 300 men diagnosed with the disease each year in the UK. But for 22 years before this he volunteered at the cardiac rehabilitation centre at Derbyshire Royal Infirmary, helping patients come to terms with their illnesses and supporting them back to health.
In this issue
He said: “I love spending time here, I like being around people. In my life, I’ve had so much help from the NHS, I thought I should give something back.”
Derby Hospitals up for six awards
Cathedral plaque for Florence Nightingale
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Page 4
100 years of the former DRI Page 4
Patient inspired to pen poem Page 6
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inthenews
Celebrating our staff the Pride of Derby AN “overwhelmingly caring” group of staff have won Best Team at the latest Pride of Derby awards. Ward 404, looking after adults with respiratory conditions, impressed the judges with the sheer volume of nominations for their team from both patients and visitors.
In the End of Life Care category, the Trust is nominated for its Partners in Care scheme to improve end of life care for patients and their families, creating positive lasting memories.
Patients who nominated the ward left a series of warm tributes to the work of the staff.
Almost 600 nominations for the latest Pride of Derby awards were received between January and March this year and the winners were announced at the May meeting of the Trust’s Board. Inspirational staff awarded Pride of Derby awards also include: Ken Davidson, a Domestic, who won in the Best Behind the Scenes category.
Groundbreaking patient care across Derby Hospitals has been recognised with nominations for no less than six national awards. The Trust has been shortlisted in five different categories in the prestigious 2014 national Patient Safety and Care Awards.
Judges praised the ‘overwhelming sense of patients feeling valued and cared for as individuals.”
They said the ward was: ”Always brill and welcoming, always prepared to go the extra mile…Everyone is polite and kind, always willing to listen…They all deserve a medal, as they’ve been so kind and helpful. I’ve been looked after wonderfully…It is such a pleasure to be treated as a person who is valued.”
Derby Hospitals set to hit six at national awards
Anna Kettlewell, a Staff Nurse in Gynae Outpatients Department, was picked for Best Frontline member of staff and physiotherapist Chris Walker won the award for Inspirational Leader. If you would like to nominate someone for making your patient experience a great one please complete a short nomination form and pop it into a comments box. The forms are on any of our wards, in outpatients clinics and at main reception desks at the Royal Derby Hospital and London Road Community Hospital. You can also vote online at: www.derbyhospitals.nhs.uk/pride
The innovative use of Skype technology is recognised in the Long Term Condition Management category. Staff in the renal unit use the internet video calling system to give advice and support to patients who use home dialysis. We have two finalists in the Quality in Care category. The first is for our Making Your Moment Matter campaign, which promises high quality care for all patients. The second is for the Home from Hospital Volunteering scheme, which sees volunteers visiting patients at home after they leave hospital. The Trust is also a finalist in the Clinical Leadership category for the Keep Me Safe initiative, which brings together nurses, doctors and pharmacists to share ways of improving patient safety which has already been shown to save lives. A mobile phone application which tracks staff training, ensuring staff are kept up to date in important areas such as infection control, safeguarding and patient confidentiality, has been shortlisted in the Improving Patient Safety through Technology and I.T. category. The winners will be announced later this year at a ceremony in London.
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Derby Hospitals NHS Foundation Trust
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Physiotherapist creates “handy” new rehab app Patients at Derby Hospitals will soon be able to use a mobile phone app to help recover from hand injuries. The innovative programme uses training videos to demonstrate a range of exercises aimed at rehabilitating hand, wrist, shoulder and elbow injuries. The app was thought up by Laura Parker, senior physiotherapist at the Royal Derby Hospital’s Pulvertaft Hand Unit. Laura worked on the app - called CORE Hand - in her spare time, filming and editing the training videos, writing the text and designing the look of the programme. After
gaining support from a Derby software developer, Simon Toms, she oversaw the development of a prototype and now hopes to release the finished app in the next few months. Laura said: “Currently we use a set of paper handouts but these can prove confusing for some patients. “There are more than 170 videos on the app, each one a different exercise, which is much more instinctive for patients. The app can be used on their phones, so they will have it with them when they need it.
“It will be free to patients, but they will only be able to access it through the Derby Hand Therapy Team, who can provide them with a password.”
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New ward boards show patients our nurse staffing levels Patients and visitors to our hospitals will see new information boards which are going up in all our wards to show how many nursing staff are on duty, day and night. The display boards give an at a glance guide to nurse staffing numbers. They clearly identify the numbers of registered and non-registered nursing staff who should be available on each shift and the actual numbers on duty. “We want to be open and transparent with our patients, their visitors and our staff and so we are introducing these boards on all our wards at the Royal Derby and London Road hospitals” said Chief Nurse Cathy Winfield. “If we have fewer nursing staff available than the number that should be on duty, a comment box will tell the public that the nurse in charge has assessed the situation and either staffing levels on the ward are safe or the issue has been escalated
to a senior matron for immediate action” explained Krishna Kallianpur, Divisional Nurse Director for Planned Care. The name of the nurse in charge of the ward will also be clearly visible. On two wards, more detailed information boards are being trialled which show how many days have elapsed since an
outbreak of infection was recorded. These boards also display information on falls and pressure ulcers. If you have any comments or suggestions on how we can improve Taking Pride please email dhft.communications@nhs.net or call 01332 785778. www.twitter.com/DerbyHospitals
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Celebrating a Century 100 years of Derby Hospitals A century of change at the former Derbyshire Royal Infirmary will be celebrated and explored in a new arts project. Derby Hospitals Charity and Arts Programme is helping to put together a special display which will explore the last 100 years of the former DRI building, now in its latest incarnation as the London Road Community Hospital.
The memorial stone was commissioned by the Florence Nightingale Derbyshire Association to commemorate the legendary nurse’s association with the county. Sue James, Chief Executive, said: “All staff are invited to get involved and share their memories. As we make plans for the former DRI site to be made ready for sale and reuse, we feel that it’s a fitting time to remember and celebrate the past and its heritage.” For further information please contact Maureen Levick on 01332 258168 or email Maureen.levick@nhs.net
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Are you a retired nursing professional? A local group of retired nurses is looking for new members. The group, called Professional Concern, takes an interest in upholding high standards of nursing in hospitals today. “Many of our members have spent their entire careers in the nursing profession. They have a vast range of nursing skills and knowledge ranging from expertise in critical care, paediatrics, community nursing, theatre, midwifery, surgery and medicine. It is this combination of experience and expertise which could be a valuable resource for today’s nursing profession” says the group’s secretary Barbara Keal. The group’s aims are to support nursing staff by providing practical expertise; to liaise with policymakers and educators; to advocate for change through cooperation
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Florence’s Derbyshire connection set in stone A hand-carved plaque made to mark Florence Nightingale’s connection with Derbyshire has been revealed at Derby Cathedral.
The project will particularly acknowledge the part the building, and those working and volunteering there, has played in the lives of local people and the wider community. The display will be exhibited at London Road Community Hospital throughout the summer and into the autumn. At a launch event on 17 June staff will be asked to bring in any photos or historical items which will go to help making a display, which will evolve to help make a living legacy. Patients’ and staff memories will also be gathered through a variety of engaging activities to help evoke the past.
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and consultation and to maintain patients at the centre of nursing care.
Florence grew up in Derbyshire and had a role advising on a redevelopment of the former Derbyshire General Infirmary in the 1860s. Now this connection has been literally set in stone and a plaque, crafted by stonemason John Shaw, has been installed at Derby Cathedral. It was unveiled during a commemorative service held at the cathedral to mark International Nurses Week. The service followed a parade of nurses, midwives and other carers from around Derbyshire through the streets of Derby, in an event organised by the Cathedral and Derby Hospitals.
Although the group currently consists of retired nurses, it hopes to encourage other health professionals to join. Professional Concern meetings are held on the first Monday of the month in the Willington Village Hall from 10am-12noon. To find out more visit www.professionalconcern.org.uk or ring secretary Barbara Keal on 01283 701691
Derby Hospitals NHS Foundation Trust
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A&E manager wins place on top leadership course The manager of Derby Hospitals’ A&E services has won a place on a prestigious programme to find the NHS leaders of the future. David Ainsworth, general manager of acute medicine, has been picked as one of only 50 people in the country - and one of only 35 NHS employees - for a place on the NHS Executive fast-track programme. The 10-month programme, which begins in June, has been designed to bring fresh ideas, perspective and thinking into leading positions in the health service. After finishing the programme, the candidates will work in senior NHS roles for at least two years, helping to shape the future of the service.
‘I am a passionate leader and it’s important to me that we maintain the core values of the NHS’. Mr Ainsworth, who has been with Derby Hospitals for 21 years, will be flown to study at Harvard University in the US as part of the course, and will also complete a placement working alongside an existing NHS Chief Executive. He said: “I am delighted with this fantastic opportunity. “Being in a future senior role will give me the opportunity to influence at a
more strategic level. Having our chief executive Sue James as my mentor is going to give me great experience, exposure and support in developing the key skills to be fit as a future NHS Leader.”
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Artists use creative ways of making patients feel good
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Artists are set to use dance, storytelling and shadow projection to help patients feel better at Derby Hospitals. Air Arts, Derby Hospitals NHS Foundation Trust’s arts charity, is drafting in a series of creative staff members at both the Royal Derby Hospital and the London Road Community Hospital.
Over the next two years, artists will fill eight long-term placements across the Trust’s hospitals, working alongside staff and patients to design new ways to creatively engage with patients, distract from boredom and support wellbeing. The project is called Engage and has been funded with £70,000 cash from Arts Council England.
The programme was launched with a hospitalwide taster day which saw artists and musicians in action across both the Royal Derby Hospital and the London Road Community Hospital, previewing some of the artistic projects which will be carried out over the next couple of years.
There was storytelling and shadow projection on the renal ward, dancing and music at the London Road Community Hospital and the calming sounds of the Derventio String Quartet, which played on the ground floor of the Royal Derby Hospital throughout the day.
Support your local hospital charity by taking part in a sponsored 35 miles on and off road cycle ride around the Peak District
Sunday 6 July 2014 Further Further Information Information
Tel: 01332 786445 kerry.brady1@nhs.net You can register online at: www.derbyhospitals.nhs.uk/charityevents
www.twitter.com/DerbyHospitals
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Our Friends and Family Test - latest feedback Here are the latest results of our Friends and Family survey. The test is given to patients and asks them how likely they are to recommend Derby Your Hospitals to their family
vie s matw ter
Your views are important to us and can help us improve our services. We would be extremely grateful therefore, if you could kindly take a moment to complete this comment card to tell us more about your recent experience as an in-patient staying with us.
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Your views matter
Your vie service ws are im could s. We wo portant to ul kindl y take d be extre us and ca to te ll n help mely gr our Emus more ab a momen t to co ateful th us improv out ergenc e our erefor y Depa your rece mplete PLEA e, if th nt ex rtmen SE NO perie is commen you t. TE nce as t mobile - if you a patie card ha nt in survey number, yo ve provid ed wi u a cont may re respon thin the act te ceive next d to th lep a 48 ho short hone is mes urs. Also, text / sage if if you You will NO message the su you have have alr rv compl T need to questio ey, you do eady com eted pl this ca NOT nnair need eted an on e. rd. to co Who mplet -line versi is com on e this ad pletin Patie of nt £ g this ditiona ca l Date Your views Relat rd: are impor of yo ive or tant to us and can ur s. Carer help us improve Takin servicevis We it towould be extrem our £ ED: ..… g into ely grateful theref you to could ………… ackindly Volunt ore, if you coun take a mome nt ……to re t your toco eer £ent ete this ……compl tell ever m us comm more …. m about .……… overyour end ou card ne all exrecent experi …… ed sim mater ence r ED ………… Extre ed nity as a user of our perie ilaservice mely ……. r care s. to your nce, likely Neith treat friends or how likely £PLEASE or er lik NOTE m - if en family are you ely no t? have Extre (plea alread r on-line mely they eted an se tic y ifcompl unlik unlikelyversion of theLik survey k do on ely complete£this additio ely , you Thinkin need to £ onnaire)NOT £ nal questi g ab Un Could your e. out yo you tell us which lik im stage applieely ur ov £you at this time main pres ticking sion an Don’t s to er the appro ly (by expe box): know d the allpriate rienc Main good or Anten £ ge atal m £ ne (appro e ly Go at week ximate l standly 36 our hoappoin od If so,ainly bad? ra tment) where did(pthis ar sp d ita lease of catake l, wa appoin circletment Hospital £ or in re place: Royal s Derby the comm the sy prov M ided (GP m Practic Post Birth (either ainly Badunity £ e or other) £ in the Royal Derby bol) Labour Ward or Hospit al on the in the Birthing Centre or at home) Postnatal Ward £ in hospital (Ward 314) Postnatal Comm £ unity care (within your GP Practice, home or other) at 12/5/14 Taking into accoun 10:59:29 t your overall experi to recommend our ence, how likely maternity service are you they ever neede s to your friends d similar care or treatment? (please or family if Extremely likely tick one) £ Neither likely nor Likely £ unlikely £ Extremely unlike Unlikely £ ly £ Don’t know Thinking about £ your overall experi ence at our hospit your impression and the genera al, was l standard of care mainly good or provided mainly bad? (please circle the symbo Mainly Good l) Mainly Bad
Your views matter 8
PLEASE NOTE - if you have already completed an on-line version of the survey, you do NOT need to complete this additional questionnaire.
Which hospital site are you telling us about today: Royal Derby Hospital £ London Road Community Hospital £ Who is completing this card: Volunteer £ Relative or Carer £ Patient £ Which ward you spent the most time on: ............................................... Date of your discharge: ……………....................................................……………. Were you an in-patient (staying in overnight or longer) or a Day case patient: Inpatient £ Day case patient £ how likely are G16191overall experience, Taking into account your -YOUR friends or family if they your VIEWS to you to recommend this ward MATTE tick one) (please D.indd ever needed similar care or treatment?R-E 1 Likely £ Extremely likely £ Unlikely £ Neither likely nor unlikely £ Don’t know £ Extremely unlikely £ Thinking about your overall experience at our hospital, was your impression and the general standard of care provided mainly good or mainly bad? (please circle the symbol) Mainly Bad Mainly Good
12/5/14 13:37:25
G16191-YOUR VIEWS MATTER-INPATIENT WARD.indd 1
G16191-YOUR VIEWS
Breakdown of responses Survey type
and friends. The results are then fed on to NHS England, along with those from other trusts across the country, to create a national picture of patient satisfaction.
MATTER-MATERNITY
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Neither Extremely likely Extremely Don’t Grand Likely Unlikely likely nor unlikely know Total unlikely
In-patient stay
927
268
25
8
5
23 1256
Emergency department (A&E) visit
356
100
17
14
16
11
514
Antenatal appointment
37
12
1
0
0
0
50
Labour/Birth
53
6
0
0
1
0
60
Postnatal hospital
97
69
4
0
0
0
170
Postnatal community
48
11
0
0
0
1
60
Grand Total
1518
466
47
22
22
35 2110
Caring staff inspire patient to pen poem Earlier this year, Anne Smith spent eight days on Ward 309, following an operation for bowel cancer. She was so moved by the care she was given on the ward, she took up pen and paper and composed a poem in honour of the staff she met. She said: “Both my husband and myself owe so much to our Royal Derby Hospital and its dedicated staff. We have both suffered serious illness over a number of years and cannot praise the service enough. A massive thank you to all those involved in our healing. There are many angels around.”
Spare a Thought For Our Nurses Spare a thought for our nurses And the wonderful job they do, They help to make us well again These angels, the chosen few.
A smiling face, a helping hand Our nurses are just great How do they manage such patience When things seem to be in a state?
Such a lot is expected As we lie there on our bed, I wonder if we are aware Of what goes on in a busy head.
I couldn’t do the job they do, I’m sure you would agree That every penny is hard earned I’d give them more if left to me! Anne Smith
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Welcome to the Internet C@fé Trust staff will now be able to surf the web on their lunch break, with the opening of a new internet café. The Internet C@fé provides a relaxing breakout area with four computers, which all have access to the web and is already proving popular. The facility allows staff who may have limited or no access to computers the chance to log on and access the internet in their own time or to support their work and learning, as well as to read the latest Trust information on Flo, our intranet.
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Karen Martin, Executive Director of Workforce Management said: “I’m grateful to the Learning and Education team who have made this facility possible, enabling colleagues to use the web in a safe and informal way. I hope it will be the first of several similar facilities across the Trust.” The Internet C@fé is available on Level 5 of the Royal Derby Hospital, from 7am-5pm each day. Find out more from Faye Leatt, Learning and Development Advisor on 01332 786514 or email: Faye.Leatt@nhs.net
Derby Hospitals NHS Foundation Trust
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Staff Impressions Survey Staff across the Trust have been giving their views on what it’s like to work here. Derby Hospitals employees were asked to join in a short, confidential staff survey, giving them the chance to say what it’s like to work here. It is the first of a series of surveys which are part of a drive to improve staff experience. Karen Martin, Director of Workforce Management, said “We’re asking staff to say what matters to them and how they feel about working for the Trust. We’re also asking whether they would recommend the Trust as a place to work or receive treatment, to friends and relatives. We’ll compare this ‘Family and Friends’ test to the results of our patient survey which asks a similar question.” Once results of the survey, which closed at the end of May, have been analysed, action plans will be put in place to make sure that what staff has said matters to them is fully explored. Look out for the next survey, which will be going live in the summer.
Latest Tweets
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I normally come to @DerbyHospitals as a governor. Now in A&E as patient and experiencing kindness first hand
n @DerbyHospitals thanks for looking after me so brilliantly doctors nurses consultants tea lady cleaners theatre staff and porters ward 207 n @DerbyHospitals thank you to all the midwives who helped my wife Sat and Sun and the doctor who did the c section n #withoutthenhs my friend could’ve died this weekend. Many thanks to the fantastic staff on ICU @DerbyHospitals #eternallygrateful @butNHS n @DerbyHospitals Another day on Ward 202 attended to by some fantastic staff!!! n Thank you @DerbyHospitals for the friendly prompt and first class treatment and care we experienced in A&E last night n FIRST CLASS service from all the staff @DerbyHospitals as my daughter Lucy has been in with poss appendicitis have to monitor her 2 days n Would like to thank the staff at @DerbyHospitals for the care & support to my mother in law & family through a tough time #NHS #greatpeople
did you know? n Derby Hospitals has more than 2,700 followers on Twitter. n The Trust gained more than 1,000 followers in the past year alone. n In December 2012, the Trust Tweeted live from A&E throughout one day
If you are a member of staff or patient why not follow us on Twitter @DerbyHospitals and see for yourself what little birdies are Tweeting about us. www.twitter.com/DerbyHospitals
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Derby Hospitals NHS Foundation Trust
Farewell Nick Seed
Competition
After 41 years with the NHS, Nick Seed, former head of commissioning for Derby Hospitals has retired. Over the years, Nick has played a variety of roles within the service but, most prominently, oversaw the development of the Royal Derby Hospital and helped orchestrate the move from the former Derbyshire Royal Infirmary. Nick originally worked as a housefather at Derby’s Royal School for the Deaf before becoming a staff nurse at the former DRI. He was soon promoted to charge nurse and later became first clinical nurse manager, then general manager for surgery and when the DRI merged with the former Derby City General Hospital, Nick’s role extended across both sites. It was during the construction of the RDH that Nick was approached to become head of commissioning, a role he snapped up, and over the next few years oversaw the daunting process of moving health services from the DRI to the RDH. He said: “I have really loved working here and spent my time with a great bunch of people over the years.”
Photograph courtesy of Graham Lucas Commons
For your chance to win two tickets to see Quad’s Summer Nights outdoor screening of Harry Potter and the Deathly Hallows Part 1 on 29 August at Hardwick Hall, where it was partially filmed, please send your completed entry form to the address below or email dhft.communications@nhs.net Taking Pride Competition Communications Department, The winner of February’s Taking Pride Level 5 Light competition was Jaspaul Chohan Royal Derby Hospital, who won a family pass of 4 tickets to Uttoxeter Road, Capital FM Arena’s Disney on Ice. Derby DE22 3NE Closing date: 25 July 2014 Name: ............................................................................................................................................................. Address: ........................................................................................................................................................ ............................................................................................................................................................................
Email: .............................................................................................................................................................. Contact telephone number: .............................................................................................................. G16229/0514