Spring 2016 | issue 10
the
Peterborough and Stamford Hospitals NHS Foundation Trust
Heart nurses raise ÂŁ1,341 for Wear it. Beat it. page 8 Bringing members, staff and PATIENTS the latest Trust news
Message from our
Chief Executive
Pilot MADE a difference
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Stephen Graves Welcome to the Spring edition of The Pulse magazine. A key focus for our Trust this year is to look at how we can improve services and make savings. This work is driven by the fact that the NHS as a whole has a £1.8 billion deficit in 2015/16, and more locally, the Cambridgeshire and Peterborough health system faces significant financial challenge, both now and longer term. We are working with our local health and social care partners to see how we can play our part in reducing costs without impacting on care. In January we began some specific work with colleagues from Hinchingbrooke Hospital to see whether or not working together in certain areas would achieve efficiencies. This includes looking at how we might share particular ‘back office’ (non-patient-facing) services and how we might collaborate on a clinical level to improve outcomes for patients. We are also looking at potential organisational form. We have been keeping our staff informed of the progress of this work. Please be assured, we are committed to maintaining high standards of care for our patients and to this end, any plans for working with Hinchingbrooke Hospital in the future will be thoroughly assessed to ensure there is no adverse impact on the quality of care our patients receive. Our next key milestone in this work will come in April, when the outcome of the initial review work, to determine the scope of the possible savings we can make, will be completed. Like many hospitals, we have seen a significant rise in the number of patients needing emergency care over the winter. In addition we have been experiencing high numbers of patients whose hospital discharge is delayed while community care arrangements are made. These two factors have impacted upon our ability to ensure that the majority of patients visiting the emergency department were seen and treated, discharged or admitted within four hours. Our dedicated staff strive to ensure patients receive the best possible care, even if on occasions, things are a bit slower than we would like. Thank you to our patients for bearing with us during those busy times.
Chief Executive, Stephen Graves
In this edition of the Pulse magazine we have some great stories about new services, new developments and our award winning (and in one case, worldclass) staff members. Please tell us if there is anything you would particularly like to read about in future editions. Call or email our Communications Team (see below) who welcome feedback from our readers.
The Pulse magazine is compiled by Peterborough and Stamford Hospitals NHS Foundation Trust’s Communications Team. If you have any comments, or would like to make a suggestion about a subject you would like to read about in our magazine, please call the Communications Team on 01733 677851 or email: Communications@pbh-tr.nhs.uk
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Peterborough Wellbeing – support for patients at home
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Midwife named region’s Supervisor of Midwives of the year p7
Trust is commended for new environmentally friendly initiative
First phase of Stamford Hospital redevelopment to begin
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Staff achievements
Trust pathologist is world class!
T
rust consultant histopathologist Suzy Lishman has been named in The Pathologist international journal as among the top 100 most influential pathologists in the world.
Dr Lishman, who is also currently the President of the Royal College of Pathologists, was ranked at a very impressive number seven for the leadership she provides to pathologists and scientists around the world. She said: “I was very flattered to be mentioned, but it really reflects the esteem in which the Royal College of Pathologists is held internationally for its leadership of the profession. “One of my priorities as
President has been to raise the public profile of pathology and its central role in health care, particularly with politicians and policy makers. I have also led the College’s public engagement programme for many years so I’m pleased that this has been recognised by the pathology community.” Dr Lishman’s role at the Royal College has brought benefits to the Trust – and particularly to her colleagues in the Pathology department at Peterborough City Hospital. She said: “My two roles complement each other very well although it is sometimes difficult fitting both in! There are definite benefits for the Trust from my national role but it’s also essential to my role as President that I am closely
in touch with the challenges faced by pathologists and scientific staff every day. My colleagues in Peterborough have often been involved in piloting College initiatives, from public engagement events to testing new guidelines. “I still like nothing more than sitting down at my microscope with a big pile of slides to report on. I never know what I’m going to see next and it is very fulfilling to know that the diagnosis I make down the microscope is likely to determine what treatment the patient receives. As President I particularly enjoy meeting members in all the different pathology disciplines and learning about the challenges they face as well as the advances in their specialties.”
Portugal to PCH Daisy’s off to a flying start Daisy Pires Barreto, one of our overseas nurse recruits from Portugal, has achieved her Senior Band 5 foundation competencies in record time. Daisy, who works on Ward B6 where we treat diabetic patients, said: “The Trust put me through some intensive training. I went through competency assessments and a two-week induction before being allowed to work on the ward. Since then I’ve learned loads and I’m delighted that I’ve achieved my competencies.” Ward Manager Di Markillie is over the moon with Daisy’s progress. “I’m extremely proud of Daisy. Not only has she attained her competencies in under a year, she now mentors our other overseas nurses. Going forward I would like to see her achieve a Band 6 in teaching, or work as a specialist diabetic nurse.”
Daisy Pires Barreto and Di Markillie Ward B6
Check out our new Instagram page The Trust has launched its very own Instagram account with the hope of giving you a little insight into life at Peterborough and Stamford Hospitals. You can find us by searching @psh_nhstrust Suzy Lishman, Consultant Histopathologist
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Supporting our patients
Acute Frailty Network - working together to support our older patients In January we hosted the launch of Peterborough’s Acute Frailty Network. The national network joins health and social care organisations from across the country in a 12 month programme of workshops and events to discover ways to improve care for frail older people in our hospitals and in the community. Dr Deyo Okubadejo, Consultant in Medicine for Older People, is leading the group. “We are part of the second wave of hospitals to experience this new approach. Being part of the network is very good for us because it means we will be working more closely with our local social care colleagues and joining up with similar hospitals that are taking part. “We hope that the outcome of this process will help us identify where we can implement changes and ultimately make things work better for our frail elderly patients.”
The MADE team attended daily discharge meetings and ward rounds to make discharge plans based on patients’ individual needs
Pilot MADE a difference A pilot project set up to ensure patients have support in place at home before being discharged, took place on wards A3, A10, B6, and B14 at Peterborough City Hospital. Called MADE, which stands for Multi Agency Discharge Event, the project has been successful in Cambridge and Colchester, and was the first to be held in Peterborough.
Mary Bird, Lead Nurse for Discharge Planning said: “Some patients may be well enough to go home, however we cannot discharge them because they are waiting for additional support or services that they could access as an outpatient or within their community. Our aim was to team up with health and social
services representatives from across the region to focus on patients’ individual needs so that we could plan their safe and timely discharge. “The project highlighted the need to continue working closely with our community colleagues to ensure our patients’ needs are identified and planned for.”
Dementia Champions The Trust has recently trained the next cohort of Dementia Champions. Their main role is to make a difference caring for our patients with dementia. Alison Gray, Dementia Specialise Nurse, said: “Our Dementia Champions are invaluable. They promote patient-centred care supported by the implementation of the ‘This is me’ booklet. The training allows the champions to act as a resource of information for both staff and the carers of people with dementia.” Lizzie Millard, Staff Nurse in the Emergency Department, said: “I am thrilled to be a trained dementia champion and look forward to enhancing the care of patients that visit the department, as well as supporting their relatives.”
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Dementia champions
Peterborough Wellbeing – support for patients at home A team of voluntary sector co-ordinators have been helping us support patients who are well enough to leave hospital, but who have no-one at home to help them.
The Peterborough Wellbeing Service includes:
Operating seven days a week until the end of March, the Peterborough Wellbeing Service co-ordinators are able to help patients who live in Lincolnshire, Rutland, Leicestershire and Northamptonshire.
Access to help with shopping, laundry and paperwork
The benefit they bring to our patients is that they have access to the most appropriate and available support within the voluntary sector across a wide geographical area. This means our ward staff can co-ordinate safe and timely discharges and put our patients in touch with a local voluntary service to provide extended support when they go home.
Introductions to new social groups and activities
Settling in at home (including preparations for returning home) Collecting prescriptions
Telephone support Promoting confidence by befriending and encouraging
The British Red Cross - Supporting our patients when they go home The British Red Cross has provided volunteer services at the Trust for almost 20 years.
home, so they can put plans in place before a patient returns home.
Supporting adult patients on our wards and out in the Peterborough and Cambridgeshire communities, Red Cross volunteers Tanja, Liz and Kim are based at Peterborough City Hospital seven days a week.
Even working on Christmas day, they perform a wide range of tasks. Some of these involve taking patients home and settling them in, stocking up on basic groceries, delivering medication and light mobility equipment, and even feeding pets!
They visit patients on the wards to find out what support they need at
On behalf of the Trust and our patients - we salute you!
Information and advice Help with safety and security Call the dedicated call centre on 07922 377237 to arrange for hospital to home assistance between 10am and 6pm daily. From April onwards contact Peterborough Wellbeing Services on 01733 342683.
Tanja, Liz and Kim supporting patients when they go home
Amazon Ball raises just under £40,000 for younger patients
Peterborough Wellbeing Services - Jan Cottrell and Dawn Connelly
The Children’s Services team raised just short of £40,000 at the Amazon Ball held in November, to improve the hospital environment for young patients.
community and would like to say a huge thank you to everyone who donated prizes and those who volunteered their time to help make the evening so successful.
The evening was organised by Trust staff, who went above and beyond to ensure the evening was a hit, securing support from a number of local businesses and even roping in celebrity guest, Warwick Davis, who compered the evening.
“We know that hospital can be a scary experience, especially for our younger patients, so our focus for fundraising was to make the hospital environment friendlier.”
Laura Stent, Amazon Children’s Ward Manager and organiser of the Amazon Ball, said: “We are overwhelmed by the support from the local
The money raised will go towards purchasing new equipment and decorative features to improve areas where children receive treatment across Peterborough and Stamford Hospitals.”
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Maternity
Did you know that our midwives run antenatal classes? Bumps to Booties is a five-week rolling programme that takes place in various locations across Peterborough. Women who attend the classes can learn about a range of topics including tips for coping with labour, breathing exercises, labour positions and what happens during delivery.
available, on multiple births, elective C-sections and nonEnglish groups.
Susan Vining, antenatal education midwife, said “We also hold sessions just for dads to help prepare them for the big day. It can be difficult for fathers to feel fully involved with the pregnancy, but there is a lot that they can do to help their partner throughout.”
Women can book onto the programme at any stage of their pregnancy. To book a session, please email pregnancy.referrals@pbh-tr. nhs.uk
In addition to classes for expectant fathers, sessions are
“Often women don’t realise that they are entitled to take time out of work to attend these sessions as it is part of routine midwifery care. However, this may be different for those who are on zero hour contracts. ”
To find out where and when the sessions are being held, visit: www.peterborough andstamford.nhs.uk.
Are you viewing your maternity notes online? As part of Phase 2 of the new Maternity I.T system, the Maternity Department introduced a new online maternity record to replace hand-held maternity notes.
https://www.surveymonkey. co.uk/r/CG92FT5
We are looking to gather feedback and would like hear about your experience of viewing your maternity notes online.
All survey responses will be entered into a draw to win a special prize.
If you are 30 weeks pregnant or more, please help us improve the online maternity record by completing this short survey. The survey will only take a couple of minutes to complete and is available here:
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Alternatively, you can scan the QR Code (below) on your phone or tablet.
Scan this code with your phone to enter the survey
Janine Kettle with her award
Midwife named region’s Supervisor of Midwives of the year Midwife Janine Kettle was awarded the Supervisor of Midwives of the Year accolade, for the East of England at the Annual Local Supervising Authority Midwives Conference in December. Janine was presented with the award by Joy Kirby, LSA Midwifery Officer, for the East of England for her role supervising midwives, encouraging them to develop their skills and ensuring best practice is maintained. Joy said: “Janine is the epitome of what a supervisor should be. She demonstrates all of the qualities expected of a
supervisor and plays a key role in supporting women in having the birth of their choice.” Janine has been a supervisor for nine years and is one of 10 supervisors based at the Trust, working together to support women, their babies and midwives through pregnancy and birth. Janine said: “I am truly honoured to receive this award and would like to thank the team I work with for their support. As a supervisor of midwives, it is my role to protect women and babies by ensuring best practice is maintained.”
New developments
Trust is commended for new environmentally friendly initiative The Trust was recently presented with the Green Apple Award for waste management at the international Green Apple Environment Awards in London. The award was the result of collaboration with Sharpsmart Ltd to reduce both Peterborough and Stamford Hospitals’ carbon footprint by implementing environmentally friendly sharps containers across the Trust. The initiative was introduced in 2012 and reduces the Trust’s carbon footprint by 82.8 tonnes
per year and diverts 14.84 tonnes of plastic and 1.3 tonnes of cardboard from incineration every year.
New website We will be launching our brand new website in the coming weeks, have a look around it and let us know what you think! www.peterboroughandstamford.nhs.uk Don’t forget, you can keep up to date with all our latest news on our social media pages: • Instagram psh_nhstrust • Facebook- Peterborough and Stamford Hospitals NHS Foundation Trust • Twitter @psh_nhstrust
Angela West, Clinical Manager, said: “We are absolutely thrilled to receive this award. We are continuing to work towards becoming more environmentally friendly. ” Each sharps container has a lifespan of 10 years, which means that the Trust will not need any further containers manufactured until 2022. This prevents a further 750 tonnes of C02e from being released into the atmosphere. Brand new website coming soon
Turning our waste into fuel As part of our commitment to reduce the waste we generate at PCH, we have engaged environmental specialist Veolia, to help us recycle more and convert our general waste into something useful. Since January all our waste is transported to a transfer station at Market Deeping after which it is sent for sorting and baling and our general waste is transformed into fuel used in power stations and cement kilns. Did you know? • Recycling a tonne of paper saves 17 trees • Every tonne of paper recycled delivers enough electricity to power a house for 365 days • Energy saved from recycling just one plastic bottle can power a 60 watt light bulb for 60 hours • Recycled aluminium cans are ready for re-use in just six weeks
Team awarded at the Green apple award ceremony
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CARDIOLOGY
Heart nurses raise £1,341 for Wear It. Beat It. Our Cardiology nurses got behind the British Heart Foundation Wear It.Beat It. fundraising day on 5 February, and beat their £1,000 target. Racing against each other in a static bikeathon to London and back, they clocked up 332 miles, showed visitors how to perform CPR, took pulse checks and gave out healthy heart advice. Peterborough ranks 122 out of 150 local authorities for premature deaths from heart disease, so promoting heart health in our region is a top priority. Iona Mcallister, our exercise physiologist said: “Exercise and heart health go hand in hand. We wanted to show people that exercise can be fun and easy to do. It was a great atmosphere and lots of visitors, staff and volunteers joined in to support us.”
Cardiology staff demonstrating CPR technique
Pacemaker service reaches 1,000th patient milestone The pacemaker implantation service at Peterborough City Hospital has successfully treated its 1,000th patient. The service was launched in 2011 by the Cardiac Investigations team, enabling patients to benefit from a more local service for implantation and follow-up appointments, rather than having to travel additional miles to Papworth Hospital.
The patient who received the 1,000th device to regulate his heartbeat was 91 year old Douglas Steel of the Deepings, near Peterborough, whose heart problem was discovered by chance by his daughter testing out a new app on her mobile phone.
used her phone to check my heartbeat we found it was very slow. As my daughter is a doctor, she knew that it was much slower than it should be, so I consulted my GP at The Deepings Practice who was very quick to refer me to the hospital.”
Mr Steel said: “I had been feeling very weak and tired a lot of the time and had put it down to my age, but when my daughter
Mr Steel was cared for by Consultant Cardiologist Dr Brian Gordon and his team, who carried out tests that revealed the problem could be addressed by inserting a pacemaker device into Mr Steel’s chest to ensure his heart beats at a normal rate. Dr Gordon said: “I am very pleased to report that Mr Steel has responded well to his pacemaker implantation. This procedure was carried out as a day case and we were able to get Mr Steel treated as an outpatient within a week of being referred to us. Our implant numbers are increasing year on year and we have had excellent feedback from patients on their experience of the service.”
Douglas Steel, 1,000 pacemaker patient
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Mr Steel added: “I don’t even know the pacemaker is there. I am now able to do more around the house without tiring so easily. I would like to thank all those who have cared for me, from my GP, Dr Thomas, to the staff in the hospital for excellent care.”
Could you be a meal time companion?
W
e are looking for volunteers to offer extra support to patients at mealtimes during their hospital stay.
The Trust’s mealtime companion initiative aims to increase patients’ nutritional intake by providing support
and encouragement. Volunteers help patients choose meals from menus, hand washing and provide encouragement and companionship during two hour slots at lunch and dinner. Jayne Warburton, Ward Manager, said: “The mealtime companions provide an invaluable service to our patients and ward staff.
Mealtimes on the ward can be busy and the volunteers help us ensure that patients are eating regularly, which aids their recovery.” If you are interested in becoming a meal time companion, or would like more information, please contact Bo Turner, Voluntary Services Coordinator on 01733 673385.
Radiotherapy department begins expansion The Radiotherapy department at Peterborough City Hospital kicked off the New Year with an expansion. Construction work began in January and will continue until late 2016. The expansion plans for the unit are to install a third linear accelerator machine, which provides radiotherapy treatment. The addition will enable the unit to treat many more cancer patients across the region and prevent the need for our local patients having to travel to neighbouring hospitals. Joanne Clapton, General Manger for Cancer, Diagnostics and Clinical Support Services, said: “We are thrilled that the expansion is taking place, enabling us to treat an additional 700 patients a year and look forward to keeping our patients and the public updated as we move forward with the expansion project.”
Training for meal time companions
Discovering new treatments for our patients The research team get involved in many different kinds of approved drug and treatment trials. Research nurse, Sarah Hamill said: “Research is a valuable part of the care we deliver that can make a real difference to our patients and their families. One of the most rewarding aspects of our job is hearing from patients we have treated years before who tell us how they are getting on. “We are currently involved in trials for Heart, Stroke and Parkinson’s disease, including the ground breaking cholesterol inhibitor PCSK9 and a stroke trial taking place in a 140 hospitals across the world. If you are interested in taking part in a trial, please contact 01733 677919.
Members of our research team
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News from Stamford Hospital
Patient and visitor comments inform car parking plan for Stamford Hospital The Trust’s Board of Directors has pledged that money raised by the introduction of car parking charges at Stamford Hospital will be put towards improving the car park for the benefit of all users. The board agreed that car parking charges would be introduced for patients, visitors and staff at the hospital site from Summer 2016, once the first phase of hospital redevelopment works is complete. A specific charge for patient and visitor parking has not been set, but it was agreed that it would mirror the local authority charging policy for car parks elsewhere in the town. Chief Executive Stephen Graves said: “I’d like to thank all those who took the time to get in touch with us during our month-long engagement exercise in the Autumn. The feedback we received from members of the public and Trust staff was really helpful. One key area raised was the need for more disabled bays and we also received requests to introduce parent and child spaces and better cycle facilities. “We want to be clear about where the income raised from car parking will be spent. As part of my recommendations to the board meeting, we have agreed to make information on this publicly available. Initially, we will use it to make improvements to the car parking and cycle facilities at Stamford Hospital.”
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First phase of Stamford Hospital redevelopment to begin Building works are due to begin at Stamford Hospital in the late Spring, heralding the start of the first phase in the redevelopment of the hospital site. The outpatients area of the hospital will be transformed over the coming months to bring new clinic areas, a new Minor Injuries Unit and new treatment rooms as well as a complete redecoration throughout. This work will enable hospital staff to run more clinics and introduce new services to ensure more local people can be treated closer to home – whereas before they may have had to travel to Peterborough City Hospital for treatment. The new-look Stamford Hospital will provide: •R elocated Minor Injuries Unit with its own separate entrance, an extra X-ray machine and an additional plaster room • Expanded ultrasound scan facilities • L arger phlebotomy (blood taking) department with its own dedicated waiting area
• S even extra outpatient clinic rooms – which means the Trust can offer more clinics including paediatric clinics, additional chemotherapy, lymphedema, cardiology and some ophthalmology clinics •R elocated pain management clinic with all pain services located in the same area for ease of access for patients • Improved café facilities Trust Medical Director Dr Kanchan Rege said: “Our teams working in each of the areas to be improved have played an important part in shaping what their clinic facilities will look like. “We will work closely with our building contractor to keep disruption to a minimum while work is going on, but I would like to apologise in advance to any patients who may find that some clinics appointments are temporarily relocated to other parts of the hospital site during the building phase. We will do our best to keep them informed. We hope our patients will bear with us until the summer when we look forward to unveiling our new look outpatients department.”
Taking a much closer look at patients
T
he Endoscopy team at Peterborough City Hospital is using a new method for diagnosing bowel conditions – by getting patients to swallow a capsule containing a tiny camera, called a Pillcam. The Pillcam takes pictures every few seconds as it makes its journey through the 20ft of the small bowel – helping specialists identify any potential gastrointestinal problems. Mrs Jaya Godhania was the first patient to undergo the Pillcam investigation. She said: “When I first saw the capsule I was a bit daunted by it, but it went down OK. I have previously had procedures to check my stomach and my large intestine, which did not reveal the cause of the problems that are currently affecting my health. So this investigation is the next step.” Mrs Godhania (62), had to wear a data recording box which picked up and stored the 2-6 images that are taken every second by the Pillcam. The pictures are then made into a video for the consultant to review. Eight hours later, once the capsule passed into her large intestine, Mrs Godhania returned to hospital to hand back the data recording pack. Dr Tapas Das, consultant gastroenterologist, said: “Having a video of the entire length of the small bowel gives us a really good chance of
Jaya Godhania and Sister Jan Wills
finding any abnormalities that we can quickly refer for treatment. The beauty of this system is that we can rewind the video to re-look at specific areas which is something you cannot do with a regular endoscope. “For the patient this is a non-invasive procedure so they can return home, or to work, while the Pillcam weaves its way around their small bowel. As you would expect, it passes out in the normal way a day or so later.
“We are really pleased to be able to offer this service to patients. Previously they would have been referred to our neighbouring hospitals in Cambridge or Kettering. “I would like to thank The Friends of Peterborough City Hospital, who were instrumental in funding the Capsule Endoscopy services, and my colleagues who have ensured our new service is up and running successfully.”
New menu for inpatients at Stamford Hospital Patients being cared for on the John van Geest ward at Stamford Hospital are now able to choose from a new menu thanks to the introduction of a specialist kitchen on the ward.
ward, said: “We know that food plays an important part in the recovery of patients, so to have this new kitchen on the ward and a wider menu on offer to our patients is a real bonus.”
Previously, meals were cooked in another part of the hospital and delivered to the ward, and the range of dishes on offer was more limited. Now, patients can choose from a new menu provided by Anglia Crown Advantage, in conjunction with ISS Facility Services, and the food is delivered to their bedside by ward hostesses – as warm and fresh as it would be had it been cooked at home.
There has also been a change to the hot meals available to patients and visitors in The Friary café at the hospital. Thanks to additional investment from ISS Facility Services, the café has taken delivery of new cooking and serving equipment and has been redecorated. It offers patients and visitors a variety of hot snacks such as soup, jacket potatoes, bacon/sausage baps or sausage rolls as well as paninis, sandwiches and cake.
Shaun Fretter, Matron for John van Geest
New look for Stamford coffee shop
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Final words
Chaplaincy services over lent and Easter 2016 The Trust’s Chaplaincy Team has arranged a series of events in the Faith Centre at Peterborough City Hospital during Lent and Easter. • Good Friday – Friday 25 March at 11am Quiet Service of Reflection • Easter Sunday – Sunday 27 March at 11am Celebration Service for Easter Day, Daily Prayer and Reflection Time – Monday – Friday at 12.30pm for 15 minutes Staff, relatives and patients are welcome to join the chaplains for this time, or to leave their prayer requests with us. For more information please ring the Chaplaincy Office on 01733 673115.Chaplains are available for patient, relative and staff support.
Jack Hunt students take over Students from our neighbouring Jack Hunt School joined us for their annual ‘Take Over Day’ on 10 February. The aim of Take Over Day is for students to put some of the subjects they’ve been studying into practice and discover more about what we do behind the scenes. The group of 14 students spent the day with nursing staff, consultants and medical scientists from Pharmacy, the Cardiac Unit, Physiotherapy, Radiography,
Rehabilitation and Biomedical Science.
It’s been very rewarding.” Maryam Nadeem
Here are comments from two students who spent the day in our Cardiac Care Unit: “I’ve been studying cardiovascular treatment at school, so this is a really good time to link with the hospital and put what I’m learning into practice.” Adheeka Tariq “I wanted to see what nurses do first hand and what happens on the other side. There’s never a dull moment.
Membership The first members’ meeting of 2016 will take place on Wednesday 13 April at Peterborough City Hospital. This meeting will focus on Ophthalmology and members will be able to find out more about the importance of eye health. Staff from the department will explain the anatomy of the eye and what happens to the eye in particular conditions e.g. cataracts. In addition to this, attendees will be given the opportunity to speak to staff from other departments prior to the meeting and learn more about the services the Trust offers. If you would like to find out more information, please email communications@pbh-tr.nhs.uk or call 01733 678024.
If you aren’t already a member, sign up today! Are you interested in playing an active role in shaping the hospital services? You can become a member today! Email membership@pbh-tr.nhs.uk or call 01733 678024 for more information, alternatively you can apply on our Trust website.
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Dates for the diary Members Meetings Wednesday 13 April Thursday 28 July Thursday 6 October Further information will available nearer the time.
Upcoming Public Board Meetings The dates for our upcoming Public Board meetings are: Wednesday 30 March Tuesday 26 April Tuesday 24 May The meetings will be held at 1.30pm in the Board Room at Peterborough City Hospital.
Peterborough and Stamford Hospitals NHS Foundation Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Peterborough and Stamford Hospitals NHS Foundation Trust endorse any of the products or services.
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Accent Nene Housing for Older People We offer Independent Living for Older People
Accent recognises the changes in times and the expectations of today’s older people and we aim to provide suitable homes with enough support to enable you to live independently for as long as possible. Our accommodation for older people (it used to be called ‘sheltered housing’) can comprise of a group of flats or bungalows, specially designed and built for people who are able to live an independent life, and who would benefit from additional security and support. The properties are fitted with an alarm system that will enable you to contact help in an emergency, 24 hours a day. Your property may also have special features such as a level access shower. In some of our schemes you are also offered contact (daily Monday to Friday) with a scheme manager who provides general advice, help and support. Independent Living housing schemes often have communal facilities such as a lounge, kitchen and laundry for residents’ use. There may also be a guest room where relatives or friends can stay for a small charge. Many have social clubs and tenant associations who arrange events and activities.
What does my scheme manager do?
Your scheme manager will: • monitor your welfare Monday to Friday (excluding bank holidays) • provide support and help in an emergency, five days a week, via the call equipment • with your permission, liaise with health, social services, volunteer organisations, and family networks • help to organise and facilitate social activities and events for the scheme. • assist you if you have an accident or fall ill suddenly and offer help until your family, friends or the medical services arrive • assist in reporting faults and give you advice about your tenancy. • promote a professional and trusting relationship with you to provide support and security in your home. • help you to maintain an active and independent life • with your help, complete a well-being plan that details your individual needs. This plan enables us to help you to manage an independent lifestyle and will be reviewed with you on a regular basis • give you help and advice about your tenancy.
Your scheme manager can offer advice on:
Your home • How to report repairs. • Disabled adaptations and resident’s own improvements. • Where to obtain services such as handyman services. • How to dispose of household rubbish. • The location of your fuse box, meters and stopcock. • How to operate your heating system. • Keeping pets and how to make arrangements for their care in case of an emergency. Your well-being and safety • Using your personal pendant and what to do if you lose it. • Using your door entry system (where installed). • Managing home security including keys and door chains. • The fire procedures for your scheme. • Getting involved with issues that affect your scheme or the area you live in. • Maintaining an independent lifestyle and completing a Well Being Plan with you that are reviewed regularly.
New Service
Support for older people in our general needs. In 2016 we will also be launching our new service to extend support and advice to our existing and future older residents who are living in our general needs accommodation. This will initially consist of contacting our residents to introduce ourselves and ask if there is anything that we could perhaps assist with in order to maximise the health and well being of all our older residents.
Making a difference ...improving homes, communities and lives.
For further details please contact Accent on 0345 678 0555 or email customerservices@accentgroup.org
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