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A guide to older peopleâ€™s services in Barnsley 9th Edition

www.barnsley.gov.uk

BARNSLEY Metropolitan Borough Council

mapplewell manor CARE HOME AND SEPARATE DAY CARE CENTRE

Features Include... • Residential & dementia care • Five star accommodation • All rooms with full en-suite facilities • Enabler exercise chair for rehabilitation • Long stay & respite care • Nutritious home cooked food • Hairdressing & beauty salon • Continental café with wi-fi • Social activities organised daily • Luxury minibus for social outings • Reminiscence Therapy • Day Care - full & half day visits

Tel: 01226 391561

greenside avenue, mapplewell, barnsley s75 6bb www.silkhealthcare.co.uk

Introduction Welcome to our guide to older people’s services in Barnsley.

and more is available for you to read on the Council website www.barnsley.gov.uk.

This booklet has been produced by Barnsley Council to tell you about the care and support services for older people and their carers who live in our borough. It includes general information and there are contact details for organisations that you can get in touch with for further advice and help.

If you want to speak to somebody about adult social care services you can telephone the Council on 01226 773300 (Monday to Friday 9am – 5pm).

All of the information within this guide

Thank you to Octagon Marketing Company Ltd who have produced this booklet on our behalf at no cost to Barnsley Metropolitan Borough Council.

Contents A guide to older people’s services in Barnsley What will this booklet tell you? Helping you to maintain your independence Getting Help from Adult Social Care Support to live at home Contracted providers of Homecare Services Assessed providers of Homecare Services Getting Out and About After a stay in hospital Help for Carers What is a care home? Nursing and residential care homes – what is the difference? Which type of home is best for me? Paying for your own residential or nursing care Deciding which care home to go into How much will I have to pay towards my care? How are the care homes rated? Telling us what you think about services What should I do if I have a problem or a complaint about a care home Useful contacts Residential and Nursing Care Homes Extra Care Housing Schemes

P4 P4 P5 P6-8 P9 P10 & 11 P12 & 13 P13 & 14 P14 & 15 P15 P16 P16 P17 P17 & 18 P19 & 20 P21 P23 P23 P24-26 P27-30 P31 3

What will this booklet tell you? This booklet will tell you: • Who you should contact if you need some advice or help with daily living. • What services are available to help you to live independently in your own home. • The support available to carers who are looking after relatives. • What residential and nursing care is. • About the residential and nursing care homes in Barnsley for older people, the kind of care they can offer and how you can contact them.

Helping you to maintain your independence If you, or someone you know, needs support to live as well as possible with an illness, disability or due to older age, there is a range of help available. You may be having problems with getting out of bed, getting dressed, going to the toilet or getting out and about in your community and need advice or support to remain independent and safe. You can contact Adult Social Services by telephoning Barnsley Council on 01226 773300. You can also make an enquiry in person at any Barnsley Library Customer Service Centre, you will find their locations in the contacts section at the back of this booklet. We’ll also be launching our adult 4

social care website portal in the near future, where you can answer some questions about yourself online to start the assessment process. When you contact us we’ll ask you some questions about yourself to find out more about the things that you’re having difficulty with. We’ll always offer you advice and information and point you to support that may help when you contact us. We’ll do this whether you need an assessment or not, and regardless of whether you want to pay for your services yourself. For those who are most in need of help, we can arrange to visit you and carry out an assessment of your needs. You may arrange and pay for your care and support services yourself.

Getting help from Adult Social Care If you’re caring for a family member or friend and need some extra support you can ask for an assessment, too – you don’t need the permission of the person you’re caring for to do this.

as cash directly or you can arrange for a family member or friend to manage it for you. It must be spent on meeting your support needs and we will help you to write a Support Plan that considers what kind of help you need and how you want to receive it. Personal Budgets give The assessment will also find out if you qualify for help from Adult Social Services people more control over how their care needs are met and more choice from a in arranging and paying for your care. The Government provides us with criteria wide range of services. to help decide who can receive help If you don’t want to receive a direct based on their needs and to make sure payment for you to manage your care that people are assessed fairly. If you services yourself you will still have the qualify for help it is likely that you will option of Adult Social Care arranging have to pay some money towards the your Personal Budget for you. cost of your care and support services, You can find out more about adult depending on your financial situation. social care, health and wellbeing This will be worked out with you following services at www.barnsley.gov.uk/ your assessment. It is your right to ask for health-and-social-care. It contains an assessment of your needs, regardless lots of useful information and can of whether you are able to pay towards help if you, or someone you know, your care or not. with some advice or support to live If you don’t qualify for help from Adult independently, and read about what Social Services we can provide you with support is available in the community, a list of the many organisations and near to where you live. We’ve developed groups that offer services to people who a website called Connect to Support need some support. You can get back in www.connecttosupport.org/Barnsley touch with Adult Social Services at any where you can browse through a time if your situation becomes worse or comprehensive directory of groups and you need some further advice. activities, many of which are free of Personal Budgets charge or available at a nominal charge. This gives you more choice about the If, after your assessment, it is agreed services and support that you want to that you qualify for some help from Adult Social Care to arrange and pay for purchase. You can use it if you are paying for your own care and want to see what your care you will be offered a ‘Personal Budget’. This is money from Adult Social is available, or if you’re receiving some help from the council to pay for your Care for you to spend on the care and care and are managing this through a support that you need to help you to live independently. You can receive this Personal Budget. 5

Support to live at home There are many different services available that may help you to stay living in your own home, as independently as possible. Some of these services can be arranged or purchased directly such as cleaning services, community meals and equipment. Alternatively you can contact Adult Social Services so that we can assess your needs and identify what services may help you. You can find out more about having an assessment and what’s involved on page 4 & 5 of this booklet.

tasks in your home, or prevents you doing them safely, we can help. We can advise you about equipment or home adaptations that could improve your situation and help you retain your independence. We can offer you or your carer advice on: • better ways of doing everyday tasks around your home • safer moving and handling methods in case you need physically lifting in and out of a chair or bed.

Equipment and Adaptations

We can also provide equipment and make adaptations to your home, such as

If you have an illness or long-term condition that stops you doing everyday

• a raised toilet seat to help you sit and stand from the toilet more easily, or a

Support to live at home Continued seat inside your bath to help you to get in and out safely • fitting a grab rail to a wall, or a second handrail to the staircase, or even a stairlift, ramp or shower. For more information and if you need help with equipment or home adaptations you can: • ring the Equipment and Adaptations Service on (01226) 775800 • email equip.adapt@barnsley.gov.uk • text phone: 07825 454888 (for BSL users). When you contact us you or your representative will be asked for information about yourself, your home and the difficulties you’re having. We’ll assess your level of need before we provide any support. This helps us to prioritise support for people who have the greatest risk to their health, safety and independence. In some cases, where you just need a simple piece of equipment, we can sort this without coming to your home, but usually we’ll arrange to visit you to talk to you and your carers about the problems you’re experiencing. We may ask you to show us how you carry out practical tasks so that we can see exactly what you’re struggling with.

cradle or catheter bag, you don’t need a specialist assessment. Call the Community Equipment Service on (01226) 320990 and they’ll deliver the equipment to your home, or you can arrange for someone to collect it from Unit 33, Grange Lane Industrial Park, Stairfoot, Barnsley, S71 5AS. For more specialist equipment, such as a bath lift or raised toilet seat, you’ll need an assessment. If you’ve had an assessment with a health or social care professional and you qualify for equipment because it’s essential for your safety and wellbeing, we’ll loan you the equipment free of charge for as long as you need it. Equipment can be ordered for you by physiotherapists, district nurses, occupational therapists and other services that are involved with your car. If you receive a personal budget you may be able to use some of this money to buy your own equipment. If you’re a Berneslai Homes tenant, you can contact them directly to request a minor adaptation, including a grab rail, a stair rail or lever taps. They may also meet the cost of major alterations. They’ll want to assess your health and mobility first.

Your individual circumstances will determine the way you can access support.

If you’re a housing association tenant, contact them first to request a minor adaptation as they’re usually responsible for the cost of the work to be done.

If you need basic equipment, such as a commode, bed pan, urinal bed

If you’re a home owner or housing association tenant, and need some 7

Support to live at home Continued help with a major structural alteration to your home, you may quality for a Disabled Facilities Grant. Contact us to see whether you’re eligible for this grant and we’ll refer you to an approved supplier who can carry out the work. It’s important, if you do apply for this grant, that you don’t start any work before your application has been approved as payment can’t be made for any work that’s already started. If we can’t adapt your home, we can offer you advice and help to find and move to another property. We’ll also refer you to other services that may be able to offer you additional advice or support. Online help: http://asksara.dlf.org.uk AskSARA is a national help guide, with an easy-to-use online self-assessment. It’s a useful starting point if you aren’t sure what type of items you need to support you. You can choose from a list of health and mobility issues that you’re experiencing, answer some questions about yourself, and receive personalised and impartial advice. Useful Technology Independent Living at Home Service offers a range of assistive living technologies which enable older people to continue to be able to live independently in the safety and security of their own home. Products such as Mobilecare which utilises peoples own mobile telephones and Carelines which operate in the home with a contact button worn around the 8

wrist or as a pendant enable people to activate an alarm which is connected to the Monitoring Centre which operates 24 hours a day, 365 days a year. Over 6,000 service users and their families currently benefit from the service which is proven to improve people’s quality of life and keep people safe, offering valuable peace of mind, safe in the knowledge that if an incident was to occur the appropriate support would be available through the collaborations the service has with the emergency services. Services start from as little as £2.89 per week, to find out more contact 01226 775671. Home Care Home Care services support people to live as independently as possible in their own home. This can include help with dressing, bathing, preparing meals and other daily living tasks. In Barnsley there are a number of private home care agencies who provide these services. If you have been assessed by Adult Social Services as requiring some support from a home care service your care manager or social worker can help you to arrange this for you. You can find out more about how to get help from Adult Social Services on page 5 of this booklet. If you don't qualify for help from Adult Social Services or wish to make your own arrangements you can contact any of the home care agencies listed below. All have been approved by the Council to provide services in Barnsley and have been through a process of quality checking.

Contracted providers of Homecare Services Home Care services support people to live as independently as possible in their own home. This can include help with dressing, bathing, preparing meals and other daily living tasks. In Barnsley there are a number of private home care agencies who provide these services. If you have been assessed by Adult Social Services as requiring some support from a home care service your care manager or social worker can help you to arrange this for you. If you don't qualify for help from Adult Social Services or wish to make your own arrangements you can contact one of the private home care providers on this list. These provides are all registered with the Care Quality Commission and are routinely inspected. You can download inspection reports on their website www.cqc.org.uk These providers are registered with Care Quality Commission and have contracts with the council to deliver a service across Barnsley Providers Caremark Barnsley

Comfort Call Ltd

Sevacare (UK) Limited

T L C Homecare Ltd

Address Digital Media Centre, County Way, Barnsley, S70 2JW

Contact Catherine Fewster T: 01226 720745 barnsley@caremark.co.uk 7-8 Blue Sky, Hebburn, Tyne and Julie Hunter Wear, NE31 2EQ T: 0191 495 9541 barnsley@comfortcall.co.uk Unit 9, Pendeford Place, Janet Senior Pendeford Business T: 01709 523635 Park, Wobaston Road, wakefield.referrals@sevacare.org.uk Wolverhampton WV9 5HD Maple House, Maple Estate, Fiona Bankes Stocks Lane, Barnsley, S75 2BL T: 01226 785911 referrals@tlc-homecare.co.uk

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. Octagon Marketing Company Ltd has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Octagon Marketing Company Ltd endorse any of the products or services. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners. Octagon Marketing Company Ltd. ÂŠ2015/2016. Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB. Tel: 01302 714528

Barnsley Metropolitan Borough Council has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Barnsley Metropolitan Borough Council endorse any of the products or services.

Assessed providers of Homecare Services These providers are registered with Care Quality Commission and have been assessed by the council to deliver a service across Barnsley Providers AJB

Allied Healthcare Sheffield Barnsley Disability Services

Address 31 Churchfield Lane, Darton, Barnsley, S75 5DH

Contact Janine Spencer T: 01226 380038 ajbcareltd@btconnect.com Suite 2, Building 1, Hawke Gillian Strayer Street Ind Estate, Hawke Street, T: 0114 261 3001 gillian.strayer@alliedhealthcare.com Sheffield, S9 2SU Unit 23, Mount Osborne Joanne Dando Business Centre, Barnsley, T: 01226 243111 S71 1HH bds-care@uwclub.net

Crossroads (Barnsley) Ltd

Maple House, Maple Estate, Stocks Yvonne Saunders Lane, Barnsley, S75 2BL T: 01226 731094 YvonneS@crossroadsbsly.co.uk

Dignity Homecare (Yorkshire) Ltd

60 Sparkfields, Barnsley, S75 6BH

Direct Health UK / D H Suite C, 1st Floor, Darwin House, Homecare Ltd Faraday Street, Birchwood Park, Warrington, Cheshire, WA3 6AF

Carolyne Kane T: 01226 380317 carolynkane1@hotmail.co.uk Colleen Bryan T: 01709 882050 colleen.bryan@direct-health.co.uk

Flexible Support Options Ltd

15-16 Stockholm Close, Tyne Tunnel Trading Estate, Tyne and Wear, NE29 7SF

Harv Kaur harvy.kaur@flexiblesupportoptions.co.uk

Home Instead Senior Care

18 Barugh Green Road, Barnsley, S75 1JT

Bryn Evans T: 01226 794248 Bryn.evans@homeinstead.co.uk

Kinetic Nursing

Unit 11 Ashley Business Court, Rawmarsh Rd, Rotherham, S60 1RU

Joanne Clarke T: 01709 839395 info@kinetic-nursing.co.uk

L H Social Care

Innovation Way, Wilthorpe, Barnsley, S75 1JL

Lorraine Hampsey T: 01226 246822 Lorraine@lhsocialcare.com

Mears Care

Bridge House, Station Yard, Halifax Road, WF15 6PS

Becky Jones T: 01924 411978 becky.jones@mearsgroup.co.uk

Mencap DCA

Willow Suite, Oaks Lane Business Park, Barnsley, S71 1HT

Michelle Hall T: 01226 247695 michelle.hall@mencap.org.uk

Assessed providers of Homecare Services These providers are registered with Care Quality Commission and have been assessed by the council to deliver a service across Barnsley Providers

Address

Contact

Mencap - Personal Support

Willow Suite, Oaks Lane Business Park, Barnsley, S71 1HT

Michelle Hall T: 01226 247695 michelle.hall@mencap.org.uk

Nightingale Social Care Staffing Agency Ltd

4/5 Fountain Parade, Mapplewell, Barnsley, S75 6FW

Clare Hirst T: 01226 391955 office@nightingalesocialcare.co.uk

Quality Home Care Barnsley Ltd

1st Floor, 4 Great Cliffe Court, Great Cliffe Road, Dodworth, Barnsley, S75 3SP

Pauline Dryden T: 01226 249577 qualhomecare@aol.com

Sun Healthcare Ltd

Cockerham Hall, 17 Huddersfield Road, Barnsley, S70 2LT

Lee Watson T: 01226 323670 lee.watson@sunhealthcare.org

Rowan Care Services - Wakefield (Prestige Nursing Care)

71A Northgate, Wakefield, WF1 3BX

Mike Dooley T: 01924 200218 wakefield@prestige-nursing.co.uk

To look for services and support online you can visit Connect to Support, our eMarketplace for adult social care services for people who need some help to live independently. www.connecttosupport.org/barnsley where you will be able to: • Find out more about the providers on this list as well as other support services • Find local groups and activities • Search and shop for a service and make a purchase online. 11

Getting Out and About Things to do in the day

the number on the left.

There are many free activities and clubs that are provided in communities that can be a great way of spending some time outside of your home and meeting new people. You can find out more about what is available in your area on our website www.barnsley.gov.uk/healthand-social-care or by telephoning Adult Social Services on 01226 773300.

Public transport

There are also a number of day care centres that are available to older people who are at risk of becoming isolated in their homes. Day care also provides a break for family carers. There is a charge for day care and if you want to have an assessment by Adult Social Services to find out if you qualify for some help to pay for this service you can telephone

Older people and eligible disabled people are entitled to a concessionary bus pass that allows free off-peak travel on buses, trains and trams across South Yorkshire. For further information you can telephone Traveline on 01709 515151 or call in person at The Information Centre in Barnsley Interchange. Blue Badge disabled parking scheme The Blue Badge is a national scheme of parking concessions for people who have severe walking difficulties and travel either as a passenger or driver. This scheme allows the badge holder to park closer to facilities and in disabled parking bays where they are available. The

Getting Out and About Continued Council assess people who may be eligible for a Blue Badge based on some national criteria. You can either call in person at any Barnsley Library Customer Service Centre or telephone the Blue Badge team on 01226 775600 for more details.

After a stay in hospital Hospital Discharge If you are already receiving support that has been arranged with Adult Social Service please let your care manager or social worker know that you are in hospital, you can ask a friend or relative to do this on your behalf if necessary. They can arrange to have your social care services stopped until you are ready to leave hospital. After a stay in hospital most people can return to their own home although some may need ongoing health or social care support. The hospital discharge team organises any needs for health or social care to be delivered in your own home where appropriate. A small number of people may have needs which cannot be met in their own homes and may need to move into a care home on a temporary basis or to receive NHS continuing care support. If you have ongoing social or health care needs the nursing staff who have been responsible for your care in hospital can arrange for a Care Manager from the Hospital Social Work Team to visit you. They will discuss what kind of support you need when you leave hospital and will do an assessment to find out if you qualify for help from adult social services.

Intermediate Care Intermediate care is provided jointly by health and adult social care team. It provides a range of services for the older and vulnerable people that aim to: • Help people to remain as independent as possible in the community by providing short-term rehabilitation programmes in order to help people to reach their individual potential and to remain independent in their own homes • Prevent inappropriate hospital admission and facilitate timely discharge • Help to reduce the need for long-term residential and nursing placements. This service is provided for up to six weeks, within a person’s own home or dedicated setting such as a care home. The Independent Living at Home Service provide re-ablement support at home for up to 6 weeks, to support people to regain their confidence and be able to complete activities of daily living such as meal preparation, washing and dressing after a health crisis, with the aim of maximising people's potential to live independently. Independent living at home service also provide a 1 to 6 week period of re-ablement in people’s homes as part of Barnsley’s maximising independence pathway. Support includes; assistive living 13

After a stay in hospital continued technologies, befriending, healthy living, falls prevention, confidence building and help to regain activities of daily, enabling people to regain their independence after a health or social care crisis. NHS Continuing Care Some people need longer term health care after a stay in hospital. Continuing care is provided in hospital, in nursing

homes or at home wherever possible. The doctor who is responsible for your care whilst you are in hospital will talk to you, your family, Adult Social Services and other health professionals about how best this care can be provided to meet your needs. For further details contact 01226 730000 extension 3218. The hospital social work team can be contacted on 01226 432953.

Help for Carers For many people, caring for your family or loved one is just second nature – it’s something you do because you care and don’t give it a second thought. But it’s important to remember that caring is a full-time role in its own right and one that can be exhausting, frustrating as well as rewarding. In Barnsley we see carers as ‘Ordinary people whose lives have changed because they are looking after a relative or friend who, because of a disability, illness, substance misuse, special condition or the effects of old age, cannot manage without help’ ( Barnsley Carers Strategy). As a carer you play a vital role, not only in supporting the individual you care for but also in supporting the overall health and wellbeing of our communities in Barnsley. That’s why it’s important that the right sort of help is available to everyone in a caring role whether they are new to it or have been doing this for a long time. If you are looking after another adult and think you may require some help, we will carry out an assessment to see what kind 14

of help would be best. We will help you think about things you want to do as well as caring. We will provide information about the services and support available in your area. You may be entitled to support in your own right in which case we may be able to provide you with a personal budget, which is an amount of money to help with your caring responsibilities. If you get in touch with us to tell us you are a carer, we can help in a number of ways. We will: • ask you if you want an assessment and ensure that you are fully involved in that assessment • give you advice and information about benefits and support services that may be available to you • tell you about the services available to help you continue caring • provide you with a copy of the care plan of the person you care for (with their permission) • keep you informed and involved in any changes to their package of care

Help for Carers continued • not assume that you are able or willing to take on caring functions • offer you the opportunity to join our Carers' Register. This gives you access to regular information on issues for carers and allows us to consult with you on future service developments. To find out more about how we can help you please contact our Customer Access Team on (01226) 773300. Or you can email: adultsocialservices@barnsley.gov.uk We'll also be launching our adult social care website portal in the near future, where you can answer some questions about yourself online to start the assessment process. Further help is also available to you through Barnsley’s strong network of friends and carer support, provided by many local community groups and voluntary organisations. These can help with many of the things you might feel uncertain about such as  Where can I get more information about what is affecting the person I care

for, what can I expect in the long-term, what can I do to improve their day to day living?  Where can I go to get help with our finances, what happens if I have to give up work to be a full-time carer?  Where do I go to get any specialist equipment and how do I know what is needed?  How do I get any extra care help so that I can have some time for myself?  Who can I talk to if it all feels too much to cope with? All the organisations in the network provide friendly, easy-to-understand information and advice (quite often based on people’s own experiences). You can find out more about these by contacting us on Barnsley 773447. ‘Help is always at hand for carers. You need to look after yourself as without your own health and mental wellbeing you cannot care for your loved one. You don’t have to cope alone,’ Lynda McDermott, Barnsley Beacon.

What is a care home? There are two main types of care home: • Residential care homes which do not provide nursing care • Nursing care homes which provide nursing care A care home is what we call a home that offers accommodation and personal care. Care homes can offer different types of care, such as residential care or nursing

care. There are also some care homes which provide specialist care for people who require extra support, often due to dementia or other mental health. Care homes are owned and run by local authorities, private companies and charities. When we talk about care homes in this book, we are talking about care homes which have been inspected and registered. 15

Nursing and residential care homes – what is the difference? A residential care home is a care home of any size, which offers accommodation, meals and personal care. Residential homes offer care and support throughout the day and night. Staff in a residential care home can help you with washing, dressing, at meal times and going to the toilet. In a residential care home you will be cared for by suitably qualified or experienced staff. A nursing care home is similar to a residential care home and will also offer accommodation, meals

and personal care. The difference between a nursing care home and a residential care home is that a nursing care home also offers 24-hour care by a qualified nurse. Some care homes can offer both residential care and nursing care. Some care homes are dual registered. This means that the home can accommodate people needing either residential or nursing care. If you choose to move into a dual registered home for your residential care you may not need to move to another home if you develop nursing needs.

Which type of home is best for me? The choice of home is a very personal one and what suits one person may not suit another. You have the right to choose any home you like as long as Adult Services agree four key points: • There is a place available.

does someone else can pay the difference. It is important to choose the right type of care home. It is vital that the care home that you choose can offer you the level of support that you need.

• Adult Social Services can agree a contract with the owner of the care home to ensure that you are properly cared for.

If you ask us for advice or an assessment we will talk to you, your carers and your family and friends, about what level of support you need and what type of care home we think would best meet your needs.

• The home does not cost more than Adult Social Services usually pays for the care you need, or if it

We may also involve NHS Barnsley if we think that you may need support with health needs.

• It is suitable for your care needs.

Paying for your own residential or nursing care Even if you plan to pay for your own residential or nursing care or think that you may not be able to receive financial help from us, you can still ask us for advice and a care assessment. If you choose to have a care assessment it will help you to decide what kind of care will best meet your needs. We may be able to tell you about other ways of meeting your needs as well as residential and nursing care. If you have a care assessment we may be able to help you quicker if your savings or investments drop below £23,250 and you are able to get help from the Council with the cost of your residential or nursing care.

If you have a care assessment we will also be able to provide you with advice and guidance and help you to deal with any concerns you might have about your residential and nursing care. We can also arrange for you to have a welfare benefits check with the Pensions Service to make sure you are receiving the full benefits you are entitled to. You may wish to take independent advice about the financial issues of later life through a money advice service. You can find out where to go in Barnsley by visiting www.barnsley.gov.uk and searching for ‘Money and debt advice’.

Deciding which care home to go into Choosing a care home is important as it may become your home. Only you can decide which home you’ll like.

• Are facilities such as shops‚ pubs‚ parks and places of worship within easy reach?

You should find out as much as possible about a care home as this well help you make the right choice of care home for you.

• Will it be easy for you to enter and leave the building‚ and move between rooms and floors?

You may wish to think about some of the following questions when you are deciding which care home you like. Location and building • Where is the home? • Will visitors be able to get there easily? • Are there transport links near by?

• Can residents have personal possessions in their rooms such as pictures, plants and furniture? Day-to-day life • Are you allowed to make choices about your daily routine? • Will you be able to rise and go to bed when you choose? 17

Deciding which care home to go into Continued • Can you choose which clothes to wear each day?

• Can I see copies of recent inspection reports?

• Are there any restrictions on visiting times or numbers of visitors?

• Can I see a copy of the home’s contract/written conditions?

• Where can you spend time with your visitors?

What are the home’s fees?

• Is the home right for your cultural and religious needs? • Can the home meet your dietary needs? • Is there a choice of food‚ and when and where it can be eaten?

• Is it clear how the fees are structured and calculated? • How are fees collected? • Is a top-up fee required for localauthority assisted residents?

Your care needs

• Are extra items not covered by the basic fees clearly identified and accounted for?

• Is the home registered to provide the level of care I need?

• What arrangements are there for handling your personal money?

• Do the other residents seem to have a similar level of need to me?

• How will your valuables be kept secure?

• What will happen if my needs change or increase?

You can either look for a home yourself or ask Adult Social Services for help. We can give you information about the range of home in Barnsley to help you decided which will suit you best.

• Can I choose how often I have a bath or shower? • Are toilets available in all parts of the home? • How many staff are employed per resident? • How are they trained? • Is there a manager on duty at all times? Contracts and fees • Can I see a copy of the home’s brochure? 18

You should visit the home with your family or friends if possible. Most care home owners would prefer people to visit before they decide and you can visit more than one home before making your choice. When you visit a care home you may want to ask the manager of the care home or the care home staff some of the questions above.

How much will I have to pay towards my care? Adult Social Services can provide financial help if you have less than £23,250 of capital assets and you have been assessed as having a high enough level of need for care – known as ‘eligible needs’.

and private pensions. Capital assets include savings, investments and the value of any property (unless your partner or close relative still lives there or if you are staying in a care home for a short time).

If your care is being provided at home and you are a home-owner this amount does not include the value of your main property. If you are moving into a care home then the value of your main property is usually taken into account and it is therefore unlikely that you will qualify for financial help. However in these circumstances you may be eligible to take out a Deferred Payment agreement so that you can delay paying the costs of your care and support until a later date.

If you have less than £23,250 in capital assets, Adult Social Services will make up any difference between your contribution and the home’s fees providing that the home does not charge more than the Council would normally expect to pay for similar accommodation. If you wish to move into a home with higher fees you will have to find someone else, for example a relative, friend or charity (other than your spouse) to pay the ‘top up’ for as long as you are in the care home.

Before any decision is made about how much you may need to contribute you will have to have a financial assessment which will involve someone asking you about your income, savings and any capital assets that you own. You do not have to provide this information but if you do not do so you will have to meet the full cost of your services.

Care home fees will cover all of the normal things that a care home would provide including your meals, activities etc. The home should not ask you for any more except for personal items that you wish to buy.

Help with paying for care in a care home If your care is being provided in a care home most of your income and any capital assets of more than £14,250 are taken into account. Your income includes state benefits

Everyone staying in a care home will retain a small personal allowance, after their weekly contribution has been made, to help pay for everyday things such as newspapers, hairdressing and toiletries. This is a set amount determined by the government. You may find that you are entitled to receive Income Support/Pension 19

How much will I have to pay towards my care? Continued Credit in a care home even if this was not the case whilst you were at home or in hospital. It is important to claim if you are eligible. Contact your local office of the Department for Works and Pensions (DWP). If you are already receiving state benefits you should tell the DWP when you move into a care home. If your income changes at any time whilst you are in a care home, for example, an increase in your works pension, the sale of your property or an inheritance you must tell Adult Social Services. Paying for your own residential or nursing care Even if you plan to pay for your own residential or nursing care or think that you may not be able to receive financial help from us, you can still ask us for advice and a care assessment. We may be able to tell you about other ways of meeting your needs as well as residential and nursing care. The Department for Work and Pensions can give advice about any additional welfare benefits that you may be entitled to. If your capital drops to around £23,250 you should let Adult Social Services 20

know as you may be able to claim help with your funding at that point. Help with paying for care at home If you are receiving care in any setting other than a care home, for example in your own home, you may be required to contribute towards the cost of that care. If you have more than £23,250 in savings you will not be entitled to any financial help but Adult Social Services can still help you to arrange your care if you wish. If your savings are below £23,250 the amount you will have to pay can only be worked out following a financial assessment. This means you will have to tell us about all your income, including benefits, and any savings and investments you may have. We will ensure, in accordance with national rules, that you are not asked to contribute more than you can afford. People with a low income may be entitled to receive care services free of charge. Again, if you do not wish to provide this information you will have to meet the full cost of your services. More information If you need further information or advice about your care, please contact our Customer Access Team (see page Useful Contacts, page 24).

How are the care homes rated? All care homes in the UK have to be registered with the national regulatory body, the Care Quality Commission.

display the ratings CQC gives them: somewhere that people who use their services can easily see them, including on their website if they have one.

In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who inspect and rate services against what matters to the people who use them. All of Englandâ€™s adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led. By law, care providers have to

You can contact CQC by phone: 03000 616161, fax: 03000 616171 (calls charged at standard rate), email: enquiries@cqc.org.uk or write to CQC National Customer Service Centre Citygate Gallowgate Newcastle upon Tyne NE1 4PA www.cqc.org.uk

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Are your details correct? Barnsley Metropolitan Borough Council make every effort to ensure that the information which we provide about registered care homes is correct. If you would like to update, amend or add to your listing please contact Adult Social Care on 01226 773300.

Telling us what you think about services All agencies providing community care services are committed to ensuring services are of the best possible quality. Those providing services like to know when they are doing well, or when something is wrong, so that they can make sure future service developments are more responsive to needs. A key part of ensuring services maintain high standards is to listen to what you have to say, if you are happy with services we would welcome your compliments or comments. However, if you are unhappy about the way you have been treated, or feel that you have not been assessed fairly, you have the right to complain and for this to be looked into. It is often possible to resolve difficulties by firstly talking to a senior member of staff,

such as a community care team leader, or a manager of a service. If you prefer not to do this, or remain unhappy, you can contact the person responsible for dealing with formal complaints. Complaints, compliments and comments for all council services can be made to the Customer Feedback and Improvement Team online at www.barnsley.gov.uk/ have-your-say or by phone on 01226 787898. You can also write to us at Barnsley Council; Communities, Customer Services, Customer Feedback and Improvement Team, PO Box 679, Barnsley, S70 9GG. If you would like some support in making your complaint, please let us know when you contact us.

What should I do if I have a problem or a complaint about a care home If you have a problem or complaint about a care home you should try to resolve it by speaking to a member of staff at the care home first. You can also speak to the person in charge of running the home who will usually be called the manager. The care home will have a complaints procedure which you can use to make a complaint if you need to. If you make a complaint about the care home this should not affect the attitude of staff at the care home towards you. If Adult Social Services are paying for your care and you donâ€™t want to make your complaint to your care home you can contact Adult Social Service (as explained above). It is important you tell someone if you are unhappy so that social services can

try to resolve your complaint. If you are paying for your own care and you have made a complaint to your care home but are still unhappy you can contact the Local Government Ombudsman at www.lgo.org.uk. If you have a concern or complaint about a care home and prefer to tell someone confidentially you can tell the Care Quality Commission who will deal with your complaint. CQC National Correspondence PO Box 1258, Newcastle upon Tyne NE99 5AU Telephone: 03000 616161 Email: enquiries@cqc.org.uk www.cqc.org.uk

Useful contacts For all enquiries concerning adult social care please contact the Customer Access Team as follows: Telephone: 01226 773300 Email: adultsocialservices@barnsley.gov.uk Fax: 01226 774949 Write to: Adult Social Care, Customer Access Team, PO Box 634, Barnsley, S70 9GG Office hours are: 8.45am â€“ 5pm Monday to Thursday, 8.45am â€“ 4.30pm Friday Out of hours for emergencies only: Emergency Duty Team 0844 984 1800

Barnsley Library and Customer Service Central Library Customer Services Wellington House, 36 Wellington Street, Barnsley, S70 1WA. Athersley: Roundhouse Lifelong Learning Centre, Laithes Crescent, Athersley, Barnsley, S71 3AE Cudworth: The Cudworth Centre of Excellence, Robert Street, Cudworth, Barnsley, S72 8UQ Dearne: Goldthorpe Library Customer Service, Barnsley Road, Goldthorpe, Rotherham, S63 9NF Hoyland Library and Customer Service: The Hoyland Centre, High Croft, Hoyland, Barnsley, S74 9AF

Mapplewell Library and Customer Service: Mapplewell and Staincross Village Hall, Darton Lane, Barnsley, S75 6AL Penistone: Penistone Library and e-Learning Centre, Hight Street, Penistone, S36 6BR Royston: Royston Lifelong Learning Centre, Station Road, Royston, Barnsley, S71 4EP Wombwell Library and Customer Service: Station Road, Wombwell, Barnsley, S73 OBA Barnsley Hospice Church Street, Gawber, Barnsley, S75 2RL Telephone 01226 244244 Email www.barnsleyhospice.org Provides specialist palliative care for patients with cancer and other life threatening illnesses. A team of doctors, nurses and social workers works closely with hospital colleagues and community care services to provide in patient support, a drop in service and support groups for carers.

Compliments & Complaints Adult Social Services 01226 772433 socialservicescomplaints@barnsley.gov.uk www.barnsley.gov.uk VoiceAbility Independent Complaints Advocacy Service 0300 330 5454 Care Quality Commission 03000 616161 www.cqc.org.uk

Equipment and Adaptations – (local organisations) Equipment and Adaptations 01226 775800 equip.adapt@barnsley.gov.uk www.barnsley.gov.uk

Finance and Benefits – (local organisations) Age UK (formerly Age Concern) 36a Queens Road, Barnsley S71 1AR 01226 776820 www.ageconcernbarnsley.co.uk

Age UK (formerly Age Concern) 36a Queens Road, Barnsley S71 1AR 01226 776820 www.ageconcernbarnsley.co.uk Barnsley Carers Emergency Respite Service Central Call Unit, Beevor Court 2, Pontefract Road, Barnsley, S71 1HG 01226 775671 www.barnsley.gov.uk Caring Together 35 Queens Road, Barnsley, S75 1AN 01226 770374

Carers Advice Line 0808 808 7777 www.carersonline.org.uk

Cross Roads Care Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL 01226 731094 www.crossroads.org.uk/barnsley

Council Tax 01226 787787 bentax@barnsley.gov.uk www.barnsley.gov.uk

DIAL Barnsley 9 Doncaster Road, Barnsley S70 1TH 01226 240273 info@dialbarnsley.org.uk

Welfare Rights 01226 772360 welfarerightsteam@barnsley.gov.uk

PALS (Patient Advice and Liaison Service) Barnsley District Hospital, Gawber Road Barnsley S75 2EP 01226 432430

Pension Credit 0800 99 1234 www.direct.gov.uk The Benefit Enquiry Line 0800 882200

Voluntary Action Barnsley (VAB) The Core, County Way, Barnsley S70 2JW 01226 320100 www.vabarnsley.org.uk

Help, Advice and Support

Personal Budgets

Adult Social Services PO Box 679, Barnsley S70 9JE 01226 773300 socialservices@barnsley.gov.uk

The Self Directed Support Team PO Box 679, Barnsley S70 9JE 01226 772425 selfdirectedsupport@barnsley.gov.uk Continued overleaf >>

Useful contacts Residential & Respite Care Adult Social Services 01226 773300 socialservices@barnsley.gov.uk

Social and Leisure Barnsley Shopmobility 41 Market Street, Barnsley S70 1SN 01226 786006 Blue Badge 01226 775600 Community Transport Pontefract Road, Barnsley S71 1JA 01226 730073 Disabled Go www.disabledgo.com Free Car Tax Disc 0845 712 3456 Passport to Leisure Barnsley Council PO Box 597, Barnsley S70 9EW 01226 774477 passporttoleisure@barnsley.gov.uk Public Transport South Yorkshire Traveline South Yorkshire Passenger Transport

11 Broad Street West, Sheffield S1 2BQ 01709 515151 Radar Key Can be purchased at Barnsley Shopmobility at 21 Cheapside, Barnsley, S70 1RU Tel (01226) 786006 Taxis (Licensed taxis for wheelchairs) 01226 773041

Support for Bereavement Barnsley Hospice Bereavement Support 104-106 Church Street, Gawber, Barnsley S75 2RL 01226 244244 Cruse Bereavement Care Alpha House, 10 Carver Street Sheffield S1 4FS 0114 249 3328 info@crusebereavementcare.org.uk

In an Emergency Barnsley Hospital 01226 730000 South Yorkshire Police 0114 220 2020

Residential and Nursing Care Homes Home

Tel

Capacity

Category RES DEM NUR

Autumn House Nursing Home 2 Station Road, Worsbrough Dale, Barnsley, S70 4SY

01226 243057

✔

Belle Green Court Care Home Off Belle Green Lane, Cudworth, Barnsley, S72 8LU

01226 718178

✔

Bollingbroke House 01226 712409 Common Road, Brierley, Barnsley, S72 9EA

✔

Buckingham Care Centre, Green Lane, Penistone, Sheffield, S36 6BF

01226 762092

✔

Burntwood Hall Moor Lane, Brierley Common, Barnsley, S72 9HB

01226 780222

✔

01226 388181 Chapel View Nursing Home Spark Lane, Mapplewell, Barnsley, S75 6BN

✔

Cherry Trees Care Home Cherry’s Road, Cundy Cross, Barnsley, S71 5QU

01226 704000

✔

Deangate Care Home Towngate, Mapplewell, Barnsley, S75 6AT

01226 383441

✔

Dearne Hall, St Andrew's Square, Boltonupon-Dearne, Rotherham S63 8BA

01709 882091

✔

Dearne Valley Care Centre Furlong Road, Bolton on Dearne, Rotherham, S63 9PY

01709 893435

✔

Epworth House (formerly called: Dearnlea Park Care Home), Park Road, Thurnscoe, Rotherham, S63 0TG

01709 893094

✔

Eboracum 177 Park Grove, Barnsley, S70 1QY

01226 203903

✔

KEY = RES: Residential DEM: Dementia NUR: Nursing

Residential and Nursing Care Homes Home

Tel

Capacity

Category RES DEM NUR

Field View Spark Lane, Mapplewell, Barnsley, S75 6BN

01226 390131

✔

Galtee More Care Home

01226 733977

✔

Hall Steads Stacey Crescent, Grimethorpe, Barnsley, S72 7DP

01226 781525

✔

Highgrove Care Home

01226 288379

✔

Highstone Mews Care Home Highstone Road, Worsbrough Common, Barnsley, S70 4DX

01226 733966

✔

Holly Tree Lodge Sceptone Grove, Shafton, Barnsley, S72 8NP

01226 712399

✔

Hoyland Hall Market Street, Hoyland, Barnsley, S74 0EX

01226 745480

✔

Hunningley Grange 327 Doncaster Road, Stairfoot, Barnsley, S70 3PJ

01226 287578

✔

Kexborough House 113 Churchfield Lane, Kexborough, Barnsley, S75 5DN

01226 385046

✔

Lindhurst Lodge Lindhurst Road, Athersley, Barnsley, S71 3DD

01226 282833

✔

Mapplewell Manor Greenside Avenue, Barnsley S75 6BB

01226 386482

✔

164 Doncaster Road, Barnsley, S70 1UD

Stanley Road, Stairfoot, Barnsley, S70 3PG

KEY = RES: Residential DEM: Dementia NUR: Nursing

✔

Residential and Nursing Care Homes Home

Tel

Capacity

Category RES DEM NUR

Oakwood Grange Oakwood Road, Royston, Barnsley, S71 4EZ

01226 709075

✔

Orchard Views 39 Gawber Road, Barnsley, S75 2AN

01226 284151

✔

Park Grange

01226 286979

✔

Park House Worsbrough Road, Worsbrough Village, Barnsley, S70 5LW

01226 281228

✔

Parklands Nursing Home

01226 751745

✔

Parkside Residential Home Park Street, Wombwell, Barnsley, S73 0HQ

01226 751745

✔

Prospect House Prospect Street, Cudworth, Barnsley, S72 8JS

01226 780197

✔

Riverside Residential Home Camborne Way, Monk Bretton, Barnsley, S71 2NR

01226 296416

✔

Rockley Dene Nursing Home Park Road, Worsbrough, Barnsley, S70 5AD

01226 207916

Rockley Dene Residential Park Road, Worsbrough, Barnsley, S70 5AD

01226 245536

✔

01226 243921 Rosehill House Keresforth Road, Dodworth, Barnsley, S75 3EB

✔

Royal Court King Street, Rock Mount, Hoyland, Barnsley, S74 9RP

✔

Neville Avenue, Kendray, Barnsley, S70 3HF

✔

Park Street, Wombwell, Barnsley, S73 0HQ

01226 741986

✔

KEY = RES: Residential DEM: Dementia NUR: Nursing

Residential and Nursing Care Homes Home

Tel

Capacity

Category RES DEM NUR

Saxondale Clarke Street, Barnsley, S75 2TS

01226 207705

✔

01226 350661 St James Court Tankersley Lane, Hoyland, Barnsley, S74 ODJ

✔

The Conifers Nursing Home Brampton Road, Wombwell, Barnsley, S73 0SS

01226 751007

✔

The Firs

01226 249623

✔

The Grove Thurnscoe Bridge Lane, Thurnscoe, Rotherham, S63 0SN

01709 895424

✔

The Maples

01226 382688

✔

01226 751703

✔

0345 293 7663

✔

01133 853887 Ward Green Lodge Ward Green, High Ridge, Barnsley, S70 5HJ

✔

Water Royd House Nursing Home Locke Road, Gilroyd, Barnsley, S75 3QH

01226 281389

✔

Woodlands Lodge Care Home 106 Hawshaw Lane, Hoyland, Barnsley, S74 0HH

01226 742977

✔

186b Dodworth Road, Barnsley, S70 6PD

✔

66 Bence Lane, Darton, Barnsley, S75 5PE

Thornhill House Church Street, Darfield, Barnsley, S73 9LG

Valley Park Nursing Home Park Street, Wombwell, Barnsley, S73 0HQ

KEY = RES: Residential DEM: Dementia NUR: Nursing

Extra Care Housing Schemes launderette and activity rooms. The Extracare housing schemes in Barnsley are Lavendar Court in Kendray, Westmeads in Royston, Fitzwilliam Court in Hoyland and Highgate, Thurnscoe. Extracare housing provides comfortable Anyone interested in living in an Extracare and modern surroundings, convenience housing scheme can apply at Barnsley and security. Care professionals will Library and Customer Service or by phone provide you with the level of care that you to 01226 775555 to join the Berneslai need. There are a variety of communal Homes housing waiting list and for facilities for example, a restaurant, library, further information. Extracare schemes offer high quality accommodation for older people who need some support to live independently whilst retaining a full and active social life.

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At Autumn House we strive to provide a warm and welcoming environment for our residents. Our attentive staff are on hand night and day, delivering expert individual support to those who have dementia, nursing needs or just require residential care. We pride ourselves on our open and friendly atmosphere, and welcome families who wish to visit their loved ones. At Autumn House we take professionalism and training seriously. Our manager is registered with the Care Quality Commission (CQC) to ensure transparency and accountability. Our standards of care are frequently inspected and these results are published by the CQC and are available online to all prospective residents. Our facility has an experienced and registered in-house nursing system that is on hand around the clock to provide the levels of expert care that residents require and deserve. Our staff nurses are compassionate and knowledgeable, and are committed to the residents health

and well being. The range of facilities and activities on offer at Autumn House is extensive. We realise the importance of a positive and stimulating atmosphere, with a can-do attitude in the nurturing of personal well being. We have also made sure that the building meets requirements for those with either dementia or nursing needs. There are clearly printed signs to avoid confusion and smooth floors throughout to prevent falls. A weekly schedule is produced in order for residents to be properly informed of the activities that are available during each individual week. There is an activity co-ordinator in the home every day, encouraging interaction between residents and providing entertainment. We welcome and are always pleased to include family members or friends of residents in our activities. We believe that good contact with loved ones is key to sound mental and physical health.

To arrange a visit or contact us regarding any questions or queries you may have, please feel free to contact us via these details:

2 Station Road, Worsbrough Dale, Barnsley S70 4SY

Telephone: 01226 243057 Email: admin@autumnhousebarnsley.co.uk www.autumnhousebarnsley.co.uk

Independent living at home service

Providing Peace of Mind 24hrs a day 7 days a week 365 days a year The Independent Living at Home Service and Bosch Healthcare have teamed up to offer the Careline Service - powered by Bosch The Careline Service offers discreet monitoring services which safeguards people at home 24/7, 365 days a year. Complemented by Mobilecare , which operates through the customers own mobile telephone when out and about, it offers peace of mind from knowing that help is at hand through the simple push of a button day or night. A Quality Service - Combining the innovation & reliability of Bosch technology with the quality and experience of the Independent Living at Home Service. With prices starting from as little as £3.24 per week the services are affordable and represent excellent value for money.

What our customers say; “I’ve never felt safer in my own home knowing help is at hand at the push of a button.”

Over 6,000 customers currently benefit from the service which delivers the below service outcomes, Peoples’ quality of life is enhanced as they are able to live independently whether at home or when out and about in the community People have emotional wellbeing, through reassurance & the peace of mind that support is always there when needed Peoples’ safety and wellbeing is protected Family and friends feel reassured, confident that help is at hand through a simple push of a button 24/7, 365 days a year The service has a 95% customer satisfaction rating and is accredited by the Telecare Services Association.

At a glance Careline service - powered by Bosch £3.24 per week with additional reassurance from Mobilecare when out and about for £4.24.

Contact the Independent Living at Home Service team for further information 01226 775671 or visit www.connecttosupport.org/telecarebarnsley Barnsley Metropolitan, Borough Council, Beevor Court, PO Box 634, Barnsley S70 9GG

Careline service - Powered by

YOUR HOME OUR CARE

Rosehill House Lindhurst Lodge Hunningley Grange Keresforth Road, Dodworth Barnsley, S75 3EB Tel: 01226 243921

Lindhurst Road, Athersley North Barnsley, S71 3DD Tel: 01226 282833

327 Doncaster Road, Stairfoot Barnsley, S70 3PJ Tel: 01226 287578

Caring for Older People and those with Dementia Registered for the provision of care of older people and Dementia Care which includes permanent, respite, short stay, emergency respite, end of life care and day services. Our aim is to provide high quality person centred care, meeting individual needs with dignity and respect at all times. All our homes are homely with a friendly family atmosphere, providing excellent accommodation for older people and older people with Dementia we provide Day Care as well as Respite cover. Each home is approximately 3 miles from Barnsley town centre and easily accessible off Junction 36 and 37 of the M1 and situated on easy accessible bus routes from Barnsley Bus Station.

In pursuit of excellence, our priority lies with the training and development of employees and their knowledge, skills and commitment are central to the provision of high quality service provision for each individual resident. Our care plans are person centred, ensuring each individual’s care needs are identified with involvement from the resident, family and other professionals where appropriate. In accordance with the new outcomes set by the Care Quality Commission, our aim is to ensure all our staff are qualified

www.thecarehomes.co.uk ■ Email: admin@hunningleyoffice.org.uk

to a minimum of Level 2 Diploma in Health Care and each new employee completes the Skills For Care Induction Programme ensuring they have the knowledge and skills to provide high quality care for the elderly. All staff undergo a Criminal Records Bureau Check prior to commencement of employment, to ensure that all our residents are safeguarded at all times. Provision is made for pets but an assessment is carried out prior to agreement.

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• Dementia • Learning Disabilities • Day Care, Respite •S hort Stay & Permanent Stay