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For patients, staff, visitors and volunteers

Page 2 Taiwan expert’s fact finding mission

DECEMBER 2015

Page 3 Bringing festive cheer to the wards

Page 13 Charity’s thanks for your support

Winners! The haemodialysis team collect the Outstanding Achievement Award

Outstanding: Team’s Best in Care triumph It was an emotional haemodialysis team which took to the stage to collect the much deserved Outstanding Achievement Award at this year’s Best in Care Awards. The award recognised the immense programme of change undertaken by the team, which was led by Dr Clara Day. Director of Operations (Div B) Lynn Willetts revealed their success through a surprise video message at the awards ceremony held on November 12. “Over the last 18 months this team have commissioned five new dialysis units and seamlessly transferred over 500 patients. “To put this into context this is equivalent to the Selly Oak to QEHB move. All of this was done without impacting on day-to-day activity. “What the renal team have achieved is extraordinary; they have delicately managed relations with two private providers, the ambulance service and commercial companies to ensure that the centres opened on time and throughout continued to provide safe, compassionate care to patients. “Four of the centres opened on the same day which is something never done before in the UK. “The team have also set up Assure Dialysis an entirely separate company to deliver dialysis

All of the finalists have demonstrated great commitment and should be very proud of their achievements. Dame Julie Moore and provide care closer to home for patients living in Smethwick. “The patients have high praise for the team and often cite Dr Day as their reason for choosing to dialyse at Smethwick. “The overall level and standard of work has been outstanding, they have achieved all of this over and above the day-to-day business of running the unit and have done so without comprising their standards; on the contrary they have used this opportunity to drive up clinical standards and improve patient experience. “This can be seen by the fact that the QEHB dialysis programme has, for the second year, been ranked the highest performing in the UK. “That in itself would be an achievement but,

in context of a period of huge change, is very impressive and I am very proud to have worked with this team. Dialysis patient Shashi Patel, 35, spoke passionately about the impact that the team had made on her life having been a patient since the age of seven. “They really deserve it. You know they are the best and they put in so much more than they have to do,” she said. Nick Flint, Chairman of the Queen Elizabeth Hospital Kidney Patients’ Association also paid tribute to the team and thanked them on behalf of the dialysis patients for their ongoing efforts to improve patient care. UHB’s Chief Executive Dame Julie Moore, speaking at the ceremony about all of this year’s winners, said: “The Best in Care Awards is my favourite event of the year and is by far one of the most inspiring. “At a time when the NHS is constantly being scrutinised, these awards highlight some shining examples of how individuals and teams go above and beyond to provide fantastic care. “All of the finalists have demonstrated great commitment and should be very proud of their achievements. “Congratulations and thank you to everyone for their efforts.”

Everyone’s a winner. This is my favourite event of the year and is by far one of the most inspiring. Dame Julie Moore, Chief Exec For all the winners plus photos from the awards see centre pages.

Puzzle page: Delivering theBrainteasers, best in care mind benders and more P15 Find your way around: Hospital maps P16 news@QEHB 2015_12_December.indd 1

24/11/2015 09:11

University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2015

Health Talks for Foundation Trust Members Daytime sessions: 10.00–10.30 – Registration 10.30–noon– Health Talk VENUE: Lecture Theatre 3, Education Centre, Level 1, Queen Elizabeth Hospital Birmingham - Wednesday 16 December - Alcohol: The effects of drinking and support available - Thursday 21 January - Thyroid and related conditions - Tuesday 16 February - Tinnitus and hearing problems - Wednesday 16 March - Nutrition and hydration - Thursday 21 April - Allergies and intolerance - Monday 16 May - Dementia - Thursday 16 June - Men’s health - Tuesday 19 July - Arthritis/Rheumatism - Friday 19 August - Skin conditions - Monday 19 September - Organ donation - Thursday 20 October - Mental health - Thursday 17 November - Keeping well in winter - Friday 23 December - Sexual health in older adults For more information see: www.uhb.nhs.uk/health-talks.htm

You said, we did…

(L-R) Nazam Ali and Pauline Gray

You Said Feedback via a survey showed that patients in the QEHB Imaging Department thought there was a lack of information about how to put on hospital gowns once they were inside the changing cubicles. We Did Nazam Ali, Imaging Department Assistant, designed a poster which is now displayed in the changing cubicles. The poster is a stepby-step picture guide to putting on the gown. Nazam had been working towards a project that would make a change for the better and recognised this as an opportunity to make a difference to the patient experience, whilst also helping him achieve his NVQ Level 3 Customer Service qualification. Nazam was supported by Polly Gray, Superintendent Radiographer, David Carradine, Education & Training Radiographer, and John Findlay, Superintendent Radiographer. In addition, Tina Jones, Operations Manager – Medical Physics, arranged to meet a patient’s partner, who had originally commented about the difficulty with the gowns, and discussed how to improve the experience. Tina added: “The patient’s partner felt the gowns were difficult to put on but that patients, being left in the cubicles, felt they could not ask for help from staff or relatives. She reviewed the poster for me and we looked to incorporate an image that would show someone helping if required.”

Rehab’ expert from Taiwan given insight into service A rehabilitation medicine consultant from the city of Taipei in Taiwan visited the Queen Elizabeth Hospital Birmingham to find out more about its successful Sport and Exercise Medicine Service. Dr Lee Wai Keung, from Taiwan’s Tao Yuan General Hospital, met members of the Sport and Exercise Medicine Service (SEMS) who care for the general population at the QEHB alongside competitive athletes. Taipei City Administration is hoping to set up dedicated sports and exercise medicine service in its public hospital and Dr Lee wanted to see how best practice in Birmingham could help shape plans in his home city. He now plans to take his findings back to his hospital Dean and Government contacts. Dr Lee said: “The service here in Birmingham is excellent. The equipment, environment and system gives patients the best treatments and it’s certainly something we would like to create in Taiwan. “Our health system is very different but what I’ve seen here is a reference to our future. Maybe we can follow and create a better service for our patients.” Discussions centred on the fact that Taiwan has predominantly orthopaedic and rehabilitation medicine doctors and a physiotherapy service but no dedicated sports and exercise medicine service. Dr Lee was impressed by the NHS principle of ‘free at the point of delivery’ care and by the adoption of multi-disciplinary working across specialties.

(l-r): Dr Kim Gregory, Dr Lee and Mark Liptrot, senior physiotherapist

Dr Kim Gregory, QEHB Consultant in Sport and Exercise Medicine, said: “We discussed the structure of our service at QEHB and the healthcare structures across both countries. “The conversation included discussion around methods of promoting exercise within healthcare, referral pathways and the issues of publicly-funded versus private medicine in both countries. This allowed sharing of experience, ideas and knowledge.”

Opportunities to brush up skills University Hospitals Birmingham staff are being urged to enhance their skills by taking advantage of two introductory courses being offered by the trust’s Learning and Development team. ‘Train the Trainer’ and an ‘Introduction to Presentation and Speaking With Confidence’ are both one-day courses designed to build communication skills in these key areas. Trainer Ruth De Maine, said: “At some point in time most people in the Trust will have to teach something to a colleague or colleagues. “Teaching and training is part of a lot of peoples’ roles within the organisation and many people have never done it before.” The ‘Train the Trainer’ course offers some basic guidance on how to plan and deliver a training session and before attending delegates will be asked to plan a five-minute session to deliver to the group. “It’s a course for novices essentially but we do have many people coming on it who are already training and want to refresh their skills,” said Ruth. “It has proved a popular course and we have had a wide variety of people attending including military personnel, admin’ staff, nurses and doctors.” The Introduction to Presentation and Speaking With Confidence course aims to help people overcome their nerves in a variety of public speaking situations. “We have a small group in a comfortable environment where people get the chance to

Delivering the best in care

The QEHB’s Sport and Exercise Medicine Service is delivered by a Consultant Physician in Sports and Exercise Medicine and Consultant Physiotherapist, who are supported by a multidisciplinary team. This includes musculoskeletal physiotherapists, a podiatrist and a dietitian. The team cares for recreational athletes, weekend warriors, enthusiastic exercisers and dancers, as well as elite athletes who choose to use the NHS.

Take time to sign donor register There is no age limit to signing the NHS Organ Donor Register. For more information visit the website: www.organdonation.nhs.uk or call 0300 123 23 23. Remember to let your friends and family know when you have signed The Organ Donor Register and join the conversation online by using the campaign hash tag #organdonor. To join the NHS Organ Donor Register Call: 0300 123 23 23 Text SAVE to 62323

Trainer Ruth De Maine

practice and learn about presentation skills, such as preparing properly and projecting their voices,” said Ruth. Delegates are asked to prepare a five-minute presentation to deliver to the rest of the group without the aid of PowerPoint.

Anyone who would like to attend either course or requires any further information should contact training administration on extension 14214 or email: Training.Administration@uhb.nhs.uk

Healthy food options The catering team at the Trust are always trying to improve the food choices available to staff, patients and visitors. The Plaza Restaurant at QEHB now offers a ‘Eat Better’ grab-and-go range, making it even easier to access healthy and nutritious options. Visitors to the restaurant will find all of the ‘Eat Better’ range together in one dedicated chiller. Look out for this on your next trip to the Plaza.

DECEMBER 2015 | University Hospitals Birmingham NHS Foundation Trust

Innovative record system for patients attracts thousands Some 10,000 patients have opted to gain remote access to their entire healthcare record, including GP referral information. The patients have signed up to myhealth@ QEHB, a leading-edge portal developed inhouse at University Hospitals Birmingham NHS Foundation Trust. The system allows patients at the Queen Elizabeth Hospital to upload information, including their letters and laboratory results, as well as viewing their prescriptions. They can also interact with other patients and create their own support network of fellow myhealth@QEHB users; keep journals about their health; publish information to their support network and view other patients’ news feeds. The system also enables the sharing of care plans, enabling clinicians and patients to manage their disease treatment pathways together.

myhealth@QEHB now has 10,000 patients signed up across 22 specialities, with over 2,000 liver patients, 827 endocrinology patients, 784 diabetes patients, 738 renal patients and 694 cardiology patients. The hospital’s cardiomyopathy department is one of the largest in the UK and some 550 cardiomyopathy patients are currently signed up to use the system. Many of them live further afield than the usual hospital catchment area and for these patients in particular, myhealth@QEHB offers huge benefits. It allows them to play a greater role in managing their care remotely and can give them the flexibility to check results online without the need to attend an appointment, where clinically appropriate. Consultant Cardiologist Dr William Bradlow said: “The myhealth@QEHB system supports our patients with access to personalised

information, giving them knowledge and control of their own bespoke care plans. “Ultimately, with more understanding of how to manage their condition, complemented by the input of the Trust’s multi-disciplinary teams, patients should have better outcomes.” A recent survey of patients using the portal showed more than 77 per cent of respondents agreed or strongly agreed that “by using myhealth@QEHB I am more prepared for hospital visits” while 73 per cent agreed or strongly agreed that they felt “more in control of my medical care”.

Patient and clinician feedback has been overwhelmingly positive. Key benefits identified by patients involved in myhealth@QEHB include: ■ Improved understanding and knowledge of the management of their condition. ■ Greater patient experience and feeling of increased involvement being able to access their information. ■ Ability to develop support networks. ■ Access to their appointments and upcoming admissions. ■ Offering greater transparency.

■ Key benefits identified by clinicians involved in myhealth@QEHB include: ■ Patients keeping records of their blood test results and their letters. ■ Patients feel more connected and that their clinician is accessible leading to a more confident and engaged relationship.

can access details of your medication, test results, clinic letters, hospital appointments and much more. The system is updated on a daily basis and can be accessed online from anywhere via the Internet.

How does myhealth@QEHB work? The myhealth@QEHB website takes data from QEHB computer systems and links it with information about your condition and treatment. If you register to use the site, you

Where can I find out more? You can read more and watch video demonstrations on the myhealth@QEHB website, and use the contact and help pages for online support: www.myhealthsupport.uhb.nhs.uk

Friends of QE add festive cheer to our wards It’s that time of the year again! In early December each year, the Friends of Queen Elizabeth Medical Centre take round a donation to each ward in the hospital to provide some Christmas cheer for patients who will be in hospital over the festive season. Chairman Graham Bunch said “With the steadily increasing cost of medical services and equipment, it inevitably means that less essential items cannot always be provided from NHS funds. “The remit of the Friends of the Queen Elizabeth Medical Centre is to partly overcome any shortfall by providing such items as televisions, microwaves and armchairs to give extra comforts for patients, staff and visitors at the Queen Elizabeth Hospital Birmingham and the Heritage Building (QEH). We positively encourage senior staff and ward managers to approach the Friends to make donations towards providing additional luxuries for the wards.” (l-r) Graham Bunch, Julia Liddle and Alan Hyde

New book explores history of Selly Oak Hospital A HISTORY OF

Valerie Arthur worked for many years at Selly Oak Hospital in the Rheumatology Department, which was based in former workhouse buildings. On learning that the hospital was due to be decommissioned and eventually demolished, Valerie set out to discover and record the history of this interesting local landmark. Archive material found in the Birmingham City Library, census records and historical documents loaned to the author have been used to describe the development of the King’s Norton Union Workhouse into Selly Oak Hospital which eventually became part of today’s University Hospitals Birmingham NHS Foundation Trust. Details of the role of the Poor Law Board of Guardians give the background for the workhouse days, whilst information gleaned from oral histories provides insight into hospital life during the 20th Century. This book will be of interest to former hospital staff and patients, local inhabitants and students of social history.

Valerie Arthur worked in the Rheumatology Department at Selly Oak Hospital for over 20 years. On learning that the hospital was due to be decommissioned she set out to discover the history behind the imposing Victorian buildings. The result is a book that details the development of the site from the original King’s Norton Union Workhouse buildings into Selly Oak NHS Hospital. Details of the role of the Poor Law Board of Guardians give the background to the workhouse days and stories from people who worked there provide an insight into hospital life during the 20th century. Val will be selling the book at the Education Centre on December 10 from 11am to 2pm. The book can also be ordered online via the publishers Brewin Books – www.brewinbooks.com, price £10.95. A History of Selly Oak Hospital Author: Valerie Arthur

ISBN: 978-1-85858-533-8

Price: £10.95

Pages: 144

Illustrations: 29 monochrome Published by: Brewin Books

Lottery winners Trust employee Kirsty Hill has won first prize of £1,500 in the latest Birmingham Healthcare 50-50 Club Staff Lottery. The second prize in October’s lottery of £450 went to Suresh Parmar who works at Birmingham Children’s Hospital. Mary Hughes, winner of the third prize of £200 works at UHB. Half of the entry stakes are reclaimable as vouchers annually. In September this meant £930 was handed out in Boots vouchers and £210 was claimed by members for the National Garden Centre scheme, which is also valid at Homebase. Vouchers are also available to cover dental charges. To find out more about how to take part in the draws, which take place on the third Tuesday of every month, contact either your General Office or UHB General Ledger team on ext.17337. email: Isma.Raza@uhb. nhs.uk to join or claim benefits.

Keep up with UHB online  uhb.nhs.uk  facebook.com/QEHBofficial  twitter.com/uhbcomms

Long Service Awards If you have completed 25 years’ service or longer in the NHS you will be entitled to a Long Service Award. For further information contact HR First Contact Team on ext. 51577 for an application form.

See www.uhb.nhs.uk for the latest news

University NHSFoundation FoundationTrust Trust | |DECEMBER DECEMBER2015 2015 University Hospitals Hospitals Birmingham Birmingham NHS

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DECEMBER 2015 | University Hospitals Birmingham NHS Foundation Trust

Champion effort to support campaign

Fond farewell to Sue

Dignity in Care The Trust’s extensive Dignity in Care campaign has received an impressive boost to its Dignity Champions recruitment initiative. Nearly 170 staff in the Emergency Department have signed up to the campaign’s pledges – welcome support for the Dignity in Care team who have just unveiled their latest plans. Nurse Gary Court, who has coordinated the recruitment campaign in the Emergency Department, said: “We are really pleased so many have agreed to join the campaign. It is amazing that the Emergency Department has so many new champions who want to play a part in such an important campaign.” Across the Trust there are now more than 600 dignity champions who each believe that being treated with dignity is a basic human right, not an optional extra.

Gary and the team in the Emergency Department are an inspiration and a credit to the Trust. Sue Atkins Sue Atkins, Clinical Nurse Specialist (Dementia), who plays a key role in coordinating the campaign said: “The Dignity in Care Champions we have across the Trust, both clinical and non-clinical have been amazing, ensuring that high standards of care continue across all wards and departments. “The Emergency Department is really busy and can be a stressful place for some of our vulnerable patients, particularly if you have dementia, delirium or mental health issues, so to get nearly 100 per cent of the staff signed up to the Dignity Campaign to continue the good care which we know can make an incredible difference is brilliant. “Gary and the team in the department are an

Dignity in Care champions who work in the Emergency Department

inspiration and a credit to the Trust.” Each dignity champion’s role varies depending on their knowledge and influence and the type of work they are involved in. There are many small things you can do that have a big impact on people’s lives, as well as taking on a more active role if you have the time to do so. Dignity champions include health and social care managers and frontline staff. They also include doctors, dietitians, porters, care workers in care homes, MPs, councillors, members of local action groups and Local Involvement Networks (LINks), and people from voluntary and advocacy organisations. People who use care services, their relatives and carers, as well as members of the public, are also becoming dignity champions. Champions all receive an information pack and are invited to seminars, training sessions and workshops that explore themes relating to dignified care. The role of the ward and departmental dignity and older people’s champion involves: ■ Acting as a good role model by treating other people with respect

■ Acting as the patient’s advocate ■ Speaking up about dignity to improve the way services are organised and delivered ■ Influencing and informing colleagues ■ Attending training and cascading teaching sessions to their team ■ Listening to and understanding the views and experiences of patients ■ Challenging disrespectful behaviour The dignity and older people champions receive support from their matron and senior sister or charge nurse in order to be successful in the role. They receive a monthly newsletter, teaching presentations and information about new resources to cascade to their team.

For more information on becoming a dignity champion at QEHB, please contact the team: Email: dignity@uhb.nhs.uk. A full report of Dignity in Care’s plans for the coming year will run in the January edition of news@ QEHB.

All that jazz for charity fund-raiser Courtney Pine will headline an evening of jazz to support the latest fund-raiser for the campaign, ‘Prostate cancer – It’s a man thing’. The musician will join an impressive line-up for the ticket only event at the Hyatt Regency Birmingham hotel on Satruday, February 6 from 7.30pm. The line-up includes a wide range of musicians including The Notebenders, Johnny Hoo and Friends, Tim and Aidan Amman, Adrian Gibson, Andy Gayle, Captain, Fitzroy Coward, Bob Singh, Mendi Mohinder Singh, Wayne Scott and Julius Fu. MC will be Roy Forbes with other guests to be announced in the coming weeks. Organiser John Hoo, a drummer and prostate cancer patient, has been fund-raising for many months with ongoing support from the Trust’s

Professor of Clinical Oncology, Nick James. The consultant, who will be a guest speaker on the night, said: “Once again John and his fellow musicians have put together a great event which will help raise awareness of prostate cancer.” Entrance is a minimum £25 which includes a glass of sparkling wine. There will also be a raffle on the night. All proceeds will go to support prostate cancer research via QEHB. For tickets and further information contact John Hoo on 07738 063372 or email: john-adajia@ blueyonder.co.uk To support prostate cancer research make a donation at www.qehb.org or contact 0121 371 4852.

The fund-raisers have produced an educational musical recording, entitled: “Prostate Cancer: It’s a Man Thing”. It can be bought online after an in-store purchase of a £1 download card available at 600 online stores including Apple iTunes, Google Play and Amazon MP3. A CD version will cost £3.99. There are various versions including: ■ A short awareness seminar by Professor Nick James with Wayne Irie with musical background ■ Wayne Irie with a reggae rap ■ Funk Jazz featuring Boo accompanied by Johnny Hoo, Ralf DeCambre, Mark Hamilton, ■ Andy Peate, Adrian Gibson ■ Bhangra version, featuring Ash Kumar and Bob Singh.

Sue Brailsford, rheumatology research and biologic therapies coordinator, has retired after nearly 33 years at the Trust. Sue took the leap from London to Birmingham and never looked back. She has seen consultant rheumatologists and trainees come and go with many, having learnt from Sue, going on to become international leaders in their field. She has been a familiar face and friend for many long-term patients over the years and has run innumerable clinical trials for patients with rheumatic diseases. As the newer biologic therapies have become more widely used, Sue’s experience with these medicines has allowed the rheumatology service to be at the forefront among medical specialities using these medicines and to move seamlessly from research into everyday practice. The Rheumatology Department got together in late September to bid her a fond farewell and to wish her a long, vigorous and happy retirement. We will miss her.

Ian Fairbairn Ian Fairbairn who became a Governor of the Trust after undergoing a liver transplant approximately in November 2009, has died at the age of 72. Ian had been a Chartered Accountant by background and had held various senior roles in the chemical industry The former patient who wanted to give something back to the hospital he said had given him a future, served on the Council of Governors for nearly four years. At his funeral held at Walton Lea Crematorium, just outside Warrington on Monday 2 November there were representatives from the Trust including fellow Governors Sandra Haynes and Aprella Fitch. Sandra said: “On a personal level, I found Ian to be a very good, professional colleague who took his responsibilities as a governor very seriously. He always knew the right, searching questions to ask at meetings, and his concern for patients and their families was always in evidence when we went on Governors’ quality visits. “He will be missed greatly. It was good at the funeral to see how much love and respect he commanded and his family were very touched that the Trust had sent representatives to the funeral.” He leaves a wife Patricia and children Grant and Holly.

See www.uhb.nhs.uk for the latest news

Delivering the best in care

University NHSFoundation FoundationTrust Trust | |DECEMBER DECEMBER2015 2015 University Hospitals Hospitals Birmingham Birmingham NHS

Celebrating the Best in Care Awards 2015

Winners who go the ‘extra mile’ to achieve excellence Patients, relatives and colleagues paid tribute to the commitment and exceptional care shown by staff and volunteers across the Trust during a special night of celebration. Now in their seventh year, the awards recognised innovation and achievement and applauded those who go the ‘extra mile’ to provide excellent care. The worthy winners received certificates and prizes presented by a host of famous faces including former England footballer Geoff Thomas, Sky News broadcaster Adele Robinson and former England cricketer Ashley Giles. This year’s ‘Chairman’s Employee of the Year’ award was, not for the first time, presented to two members of staff. Jim Williams, Head of Application Development and Pankaj Das, Division A’s project manager, received the coveted title for their work in developing a new IT system to enhance the hospital’s 24/7 service. Executive Chief Operating Officer, Cherry West described the Ward View project as being ‘instrumental in improving patient experience and reducing delays’. An emotional Fran Bowen was crowned ’Volunteer of the Year’. Fran, in true Best in Care style, was revealed as the winner through a charming, yet witty rhyme penned by local poet and broadcaster Charlie Jordan. She paid tribute to Fran’s years of volunteering efforts in the outpatient clinic on Saturdays. The ‘Brighter Futures Awards’ was presented to Muslim chaplain Rehanah Sadiq and members of the Faith and Community team who completed a four-year project to construct a Mihrab. This year’s finalists line up The project saw more than 1,000 patients and members of the local community come together to create a piece of spiritual artwork to be used for prayer and reflection. Head and neck cancer clinical nurse specialist Simone Kelly, who scooped the ‘Governors’ Award for Customer Care’, was praised by the wife and daughter of a patient for her compassion and empathy. In a moving video message, the audience heard about the exceptional support Simone had offered the family following a devastating diagnosis. In another moving video tribute, Critical Care was honoured with the 2015 ‘Best in Clinical Care’ award, which was presented by former patient Tony Jones. Tony spent 19 days in hospital this summer following a cycling collision and underwent two operations at QEHB. He is now training to compete a half iron man course to raise funds for QEHB Charity. The ‘Team of the Year’ award was presented to the Colorectal Nursing Team who received many nominations from patients describing the incredible level of support and care the team provide. The Haemodialysis team were also honoured with an Outstanding Achievement Award.

The Best in Care Awards is my favourite event of the year and is by far one of the most inspiring. Julie Moore

More of the 2015 finalists

Best in Care Awards 2015 Winners Behind the Scenes Award Outpatient Pharmacy

Brighter Futures Award Mihrab Project

The team won for going above and beyond to ensure patients get vital medicines and providing excellent support to worried patients.

The project, led by Rehanah Sadiq, brought together hundreds from the Muslim community to create a piece of spiritual art.

Best in Clinical Care Award Critical Care

Chief Executive’s Award for Innovation in Practice Institute of Translational Medicine Project Team

The team won for their exceptional level of care and professionalism for the Trust’s sickest patients and their relatives.

The team won for their exceptional commitment to delivering the ITM and its fantastic new facilities on time and on budget.

Best in Non-Clinical Care Award Cancer Services

Cancer Services won for making vast changes to their processes to improve treatment pathways for patients.

Dignity in C Julie Hunt, Senior N

Julie won for her outstanding dignified care and empathy towa (collected by Ma

Governors’ Custom Simone Kelly Neck Clinical Nu

Simone won for providing an ex relatives of cancer patients und

Chair’s Award for Employee of the Year Pankaj Das, Project Manager and Jim Williams, Head of Application Development

Pankaj and Jim won for successfully implementing an IT system to transform ways of working across the hospital to benefit patients and reduce delays.

Member of the Year Award Shirley Turner

Volunteer of the Year Award

Shirley won the award for her dedication to the Trust over a number of years and improving the patient experience through various campaigns.

Fran won for her selfless devotion, helping staff deliver dignified care and providing reassurance to patients with devastating diagnoses.

Pat Taylor Award for Excellence in Service Rose Demetrius, Nursing Assistant

Charity Supporter of the Year - Internal Clair McGarr, Skin Cancer Nurse Specialist

Care Award Nursing Assistant

and unique demonstration of ards vulnerable dementia patients argaret Garbett)

mer Care Award y, Head and urse Specialist

xceptional level of support to the dergoing life-saving treatment.

Rose won for demonstrating consistently high levels of care over 30 years of service and going the extra mile to support stroke patients.

Team of the Year Award Colorectal Nursing Team

The team won for consistently delivering high quality patientcentred care supporting patients with life-changing conditions and their relatives.

Fran Bowen

Clair won for setting up theQE Fighting Skin Cancer and raising ÂŁ100,000 for the charitable fund (collected by Nicola McGowan).

Charity Supporter of the Year - External Sikh Arts and Cultural Association

The SACA team won for their endless enthusiasm and dedication to raising thousands of pounds for children with cancer through their bike rides.

Best in Care Awards 2015

Judtih Harvey and her special cake to mark the fifth anniverary of the new hospital opening

Crowd congratulate the finalists on their achievements

Consultant Majid Mukadam with his family

Colleagues celebrate the Mihrab Project’s success

Ashley Giles joins in the festivities

Cancer Services celebrate in style

Best in Care Awards 2016 Don’t worry if you missed this year’s deadline for the Best in Care Awards: nominations open for the 2016 Awards on 1 December 2015. There are a number of ways you can nominate a team or individual for an award: • Online – www.uhb.nhs.uk/awards.htm

Delivering the best in care

• By filling in a form available from many locations in the hospital and returning it to the main Information Desk • By writing to us at the address below: Best in Care Awards, Communications, Level 2, Wolfson Building, QEHB, Edgbaston, Birmingham, B15 2GW.

DECEMBER 2015 | University Hospitals Birmingham NHS Foundation Trust

Breast screening team urge women to use services The women of Sparkhill and Sparkbrook are being urged not to miss their breast cancer screening appointments. Nationally more than 72 percent of women attended their breast screening appointments but in the Sparkhill/Sparkbrook area uptake averages just 50-60 percent and engaging women in these ethnically diverse communities has been a particular challenge. South Birmingham Breast Screening Service chiefs are eager to address this issue and launched a fresh effort to raise awareness in these areas during Breast Cancer Awareness Month in October. The local service is part of the National Breast Screening Programme and invites more than 15,000 women for screening every year. Breast cancer is the most common type of cancer in the UK and 1,300 lives are saved each year through the screening programme. All women between the ages of 50 and 70 living in south Birmingham are eligible for the free service – which aims to detect cancers at the earliest possible stage – and will be invited for screening every three years. Some older and younger women are also currently being invited for screening as part of an ongoing clinical study. “The aim of the breast screening programme is to find cancers at an early stage when they are too small to see or feel,” said service spokesperson Siobhan Lydon, a senior radiographer. “By catching these cancers earlier we are potentially saving the patient from much more invasive surgery later on.’’ “But there are certain areas of Birmingham where we are finding it difficult to get women

to attend for screening, particularly in certain pockets of Sparkhill and Sparkbrook. “In such areas of high ethnic diversity there are often language barriers involved and educating and informing the community about our service is a challenge “A lot of people are nervous about what a mammogram entails and what the results may be. We are trying to get the word out that we’re there to help by enlisting the assistance of faith leaders and visiting centres of worship as well as schools to raise awareness. “It is essential that we get as many women screened as possible from these areas because it could save lives as, for example, black and Asian women have significantly poorer outcomes than other ethnic groups in terms of breast cancer survival. “About five to ten per cent of breast cancer is inherited, the other 90 to 95 per cent is an uncontrolled growing of cells in the breast. One in eight women will develop breast cancer in their lifetime. “The more cancers that we can detect early, often before there are any symptoms, the more lives we can save.” The screening process involves an X-ray, or mammogram, being taken of each breast. Results are sent to the patient and her GP and further assessment, if needed, is undertaken in the Breast Assessment Unit at Birmingham Women’s Hospital, which is a purpose-built unit with a friendly environment. “The service is sensitively based around maintaining the highest levels of privacy and dignity for all women,” added Siobhan The screening is carried out at the Women’s Hospital or on a mobile screening unit which

FITNESS GADGETS Being physically active can help you lead a healthier and happier life. Physical activity can reduce your risk of major illnesses by up to 50 per cent and can boost selfesteem, mood, sleep quality and energy. It can also reduce your risk of stress, depression, and dementia. South Birmingham Breast Screening Service mobile screening unit with staff (l-r) Sandra Pendry, Melanie Barrett and Siobhan Lydon

travels to six sites over a three-year period. To improve accessibility and convenience appointments are also offered on alternate Saturdays in the breast unit with extended days and early starts on the mobile unit. The mobile unit is based at Sparkbrook Health and Community Centre on Grantham Road until May 2016. To book an appointment or to talk to the friendly staff call the South Birmingham Breast Screening Service on 0121 623 6890 or visit the website at www.bscreen.org.uk.

Support to ease back pain Staff from QEHB’s Manual Handling, Physiotherapy and Ergonomics teams have been offering invaluable advice to help people during Back Care Awareness Week. The theme for this year was ‘get moving, keep moving’ – focusing on how staff can stay active at work. Throughout the week in October, top tips for back care were posted online, and staff were on hand in the Plaza Restaurant, QEHB to offer advice and answer any back care related questions from patients, visitors and staff. Back pain is very common, and can stem from a variety of causes, such as every day activities at home or at work, or symptoms can develop gradually over time. If you are suffering from back pain, continuing with your usual work and activities as much as possible can help your back pain. Rachel Moeini, Senior Physiotherapist said: ‘Four out of five of us will experience an episode of low back pain at some point and in most cases this resolves within a few weeks without requiring any treatment.” UHB staff can access guidance and help via the Me@QEHB portal. Visit the ‘Health and Wellbeing’ for advice, or if your back pain persists staff should follow the instructions for self-referral for a physiotherapy assessment.

(L–R) Rachel Moeini, Senior Physiotherapist/Team Leader and Frances Ives, Ergonomics Advisor

Whether you are at work or at home following the guidance below can help reduce back pain, and ensure that you get moving, and keep moving! ■ Exercise and activity are the most important ways of helping yourself if you have back pain ■ Keep moving and continue with activities such as walking or swimming ■ Paracetamol or similar pain-killers, taken as advised by your GP or physiotherapist, can help you keep moving comfortably ■ Avoid sitting for too long when driving or at work ■ Gently stretch to prevent stiffness

WHY NOT TRY?

■ Take care when lifting, bending your hips and knees to use the power in your legs ■ Check your posture when using computers/ games or watching television ■ Check the mattress on your bed to ensure it supports you properly ■ Avoid smoking – it impairs your circulation, which affects how quickly your body can recover ■ Strengthen your trunk (torso) muscles as this may help to protect your back ■ Make sure your car seat and office chair are adjusted correctly and support your back ■ Eat a healthy diet and exercise, as being overweight can be a cause of back pain

With Christmas around the corner why not put a fitness gadget on your wish list? There are a variety of different options on the market to suit every lifestyle and level of fitness – here are just a few. FitBit FitBit is basically a 21st-century pedometer. It’s a physical activity tracker designed to help you become more active, eat a more well-rounded diet, sleep better and ultimately, help you become healthier.

Fitbit tracks every part of your day— including activity, exercise, food, weight and sleep—to help you stay fit, stay motivated, and see how small steps make a big impact. There are a range of different products available. For more information, visit www.fitbit. com/uk/home

Connected Cycle pedal Why not turn your bike into a smart bike? The Connected Cycle pedal automatically records your speed, route, incline, and calories burned. These statistics are sent to the cloud, and then made available through the Connected Cycle smartphone app. The pedal also provides a simple solution to bike theft. The bike owner is instantly notified when the bike is moved and is able to locate it at any time. For more information visit http:// connectedcycle.com/#pedal The Spree SmartCap Innovation in wearable technology continues, and it’s not just t-shirts which are now ‘smart’. The Spree SmartCap gathers data from your forehead using optical sensors and works in conjunction with your smart phone to measure heart rate, temperature and the amount of calories burnt. It also provides protection from the sun. The SmartCap can be used while running, biking, and doing fitness training, because unlike other monitoring devices, the cap doesn’t get in your way while you work towards your goals. For more details visit: http:// spreewearables.com/products/smartcap/ Did you know, UHB offers a comprehensive sport and exercise medicine service (SEMS) delivered by musculoskeletal physiotherapists and a SEMS consultant? For more information, please visit www.uhb.nhs.uk/sport-andexercise-medicine.htm

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2015

BHBN Schedule BHBN Hospital Radio broadcasts patient requests, music, news, live sport and a range of speciality programmes to NHS hospitals across Birmingham. The station, founded in 1952, is based in new studios in the Heritage Building (Queen Elizabeth Hospital), they are on air 24 hours a day. They can also be heard via their website www.bhbn.net and the TuneInRadio app. Monday 12noon -1pm The Light Lunch 3pm–4pm Elevator Zone – Bubba the Loungehound 5pm–7pm Good Vibrations – Donna Joseph 7pm–8pm

Queen Elizabeth Hospital Requests – Arali McGrath The Evening Show – Dale Hobson

8pm–10pm Tuesday 12noon -1pm The Light Lunch 3pm–4p m Elevator Zone – Bubba the Loungehound Womens Hospital Requests 6pm–7pm – Jen Hukins 7pm–8pm Easy Listening – Kelly Howell 8pm–10pm The Evening Show – Paul Millington Wednesday 12noon -1pm The Light Lunch 3pm–4pm Elevator Zone – Bubba the Loungehound Words and Music 6pm–7pm – Brian Henderson 7pm–8pm Hospital Requests – Danny de Reybekill 8pm–10pm The Evening Show – David Elliott Thursday 12noon-1pm The Light Lunch 3pm–4pm Elevator Zone – Bubba the 5pm–7pm The Tea Time Show – Ben Hospital Requests 7pm–8pm 8pm–10pm The Evening Show – Chris Friday 12noon-1pm The Light Lunch 3pm–4pm Elevator Zone – Bubba the Loungehound 6pm–8pm Pick and Mix – Brendan Delaney 8pm–10pm The Evening Show – Bill Waldron

Success for hotbed of sporting talent The Cardiology Department at Queen Elizabeth Hospital Birmingham (QEHB) is turning into a hotbed of sporting talent – with a trio of cardiac physiologists hitting the heights in their chosen sports. Lauren Turvey, Bex Condie and Sarah SribalaSundaram all juggle their daily jobs at QEHB with tough training regimes to help keep them at the top of their game. Lauren, of Harborne, Birmingham, is a multi-discipline athlete who competes in road triathlons, off-road mountain biking triathlons and aquathlons as a member of Birmingham Running Athletics and Triathlon club. She got into the sport when she took up swimming during her rehabilitation after a stress fracture of the tibia, suffered whilst playing netball two years ago, during which time she also underwent physiotherapy at QEHB. She has just returned from the World Aquathlon Championships in Chicago where she finished 13th in her age group after a 750m swim in Lake Michigan and a 5km run, while in August she was third in the Xterra England Triathlon. The World Aquathlon Championships in Chicago was an amazing experience,” she said. “I came 13th overall and was fourth European too. I was absolutely thrilled to be 13th in the world! I totally exceeded my own expectations. “I train twice a day, before and after work, so being asked to go was great recognition and made all the hard work worthwhile. “Having the three of us in the same department is great and we are all very encouraging of one another. As the other girls are still newly qualified I have guided them on the best way to juggle training and our demanding job.”

This is hopefully just the start of my international career, with several major tournaments to look forward to in the next few years

CBSO Concerts when broadcast are on Friday at 7:30pm

Saturday 7am–9am 9am–11am 11am–1pm 1pm–2pm

Weekend Breakfast – Dave Horton BHBN Gold – Colin Monnaf The Frock Show – Sarah Morris Queen Elizabeth Hospital Requests – Anita Shah 2pm–6pm Military Ward – Michelle Woodhouse (Alternate Weeks) BHBN Sport–Live Commentary from a local Ground Lively Discussion & Reports SPONSORED BY CHILTERN RAILWAY MAINLIN 6pm–7pm Saturday Disco – Marky B Saturday Alternative – Olya Jeneson 9pm–10pm BHBN Reggae Selection Sunday 8am–10am Laid Back Sunday – Bill Waldron 10am–12 Kitch & Kool – Brendan Delaney Noon 12 Noon–1pm Music from Around the World – Yasmin Tariq 1pm–2pm Hospital Requests – Shaz Hill 2pm–5pm The Sunday Bash – Graham Allen 5pm–6pm The BHBN Asian Mi – Raveeta Banger 6pm–8pm The Evening Show – Doug Jackson Music from Stage & Screen 8pm–9pm 9pm–10pm BHBN Country (provided by UK Country Radio Bob McCready) 10pm–11pm BHBN Classical Collection – Roger Cunningham

All other times – Listen to the bhbn music selection Available around the wards and online via links on www.bhbn.net

Bex Condie Bex, who lives in Edgbaston, is captain of the University of Birmingham women’s hockey team who, at the time of writing, were top of the National Premier Division after an unbeaten start to the season. She also broke into the senior Scotland team with two games against Wales in June and just missed out on a place in the squad for the subsequent EuroHockey Championships in London in August. “This is hopefully just the start of my international career, with several major tournaments to look forward to in the next few years,” said the 25-year-old. “Hockey’s just awesome – an exciting, fast paced game that year on year keeps developing. I have met and made some incredible friends from across the world through the game. “It’s nice to know that when you arrive at work, someone else has also gotten up early and put the training hours in beforehand and has another session to look forward to after work.

Delivering the best in care

Sarah Sribala-Sundaram and Lauren Turvey

“We don’t really compare notes as all of our sporting disciplines are quite different, but we definitely have each other’s back when it comes to tournament time. We all respect and understand the hours of training and sacrifice that has gone into reaching that moment. “Our non-sporting colleagues probably think we are barking mad, but nevertheless, as a department, there is a lot of encouragement from behind the scenes!” The sporting trio is completed by 26-year-old Sarah, a left arm spin bowler/all-rounder who has played county cricket for more than 10 years and now captains the Derbyshire Women’s team as well as being a qualified coach. In 2014 she was the highest wicket taker across all divisions in the Women’s county championship and also crossed the gender barrier. “I enjoy playing men’s cricket on a Saturday, which usually attracts a lot of interest from the media,” she said. “Last year I was the only female to play in the Lincolnshire Premier League, something I enjoyed a lot. “This year I moved to Harborne CC and I have just completed my first season with them where I played in their Worcestershire League teams. “I have been coaching the young spinners at Harborne with the hope of trying to set a women’s team up there next year.”

Bex Condie captain of the University of Birmingham women’s hockey team

DECEMBER 2015 | University Hospitals Birmingham NHS Foundation Trust

Christmas cheer for patients and staff We are well into our QE Christmas Appeal, which is raising money to help bring Christmas to the thousands of patients and staff who will be at hospital over the festive period. From elderly care patients with few or no family members, to children receiving radiotherapy, a gruelling course of treatments five days a week for six weeks, over 1,000 patients will face the prospect of spending Christmas Day in the QE. With your support, we are raising money to make this Christmas extra special, by ‘decking the wards with boughs of holly’ and bringing Christmas cheer to patients and their families. £25 will buy a Christmas tree and decorations, £10 will help us deliver Christmas gifts to our young patients and teenagers with cancer, and £5 will pay for a TV Card for a patient to watch Christmas films and the Queen’s speech on Christmas Day. Many of you have already held special festive raffles and Christmas-themed cake sales to raise money whilst others have generously donated online. With your help, we are well on the way to making this Christmas memorable for our patients and staff, for all the right reasons. We caught up with some of the wonderful staff at the hospital, including many who have spent several Christmases at the QE, to hear their thoughts… Nicole Toghill Epilepsy Specialist Nurse “From an outpatient’s perspective, it can be really stressful coming to the hospital over the Christmas period. Anything you can do to help alleviate that, to try and make the experience a joyful time, is great for patients.”

Joanne Bubb Senior HCA Dignity in Care Team and Acting Activities Coordinator “I think QEHB Charity’s Christmas Campaign is a must! I adore Christmas - it brings back so many childhood memories and all patients have a memory of a special Christmas they can recall and talk about with staff. Staff and patient morale is boosted when they see trees and decorations on the wards, it becomes like a home from home. For patients who don’t have family, they can feel part of something and join in with the festive spirit.”

Laura Beacham, Clinical Nurse Specialist with patient Chloe Heanue

Laura Beacham Teenage and Young Adult Clinical Nurse Specialist “No one wants to be in hospital at Christmas. Unfortunately, for many of the 16 to 24 year olds being cared for on the Teenage Cancer Trust Young Persons Unit, treatment can’t be stopped and they are in hospital for some, if not all, of the festive period. With the help of QEHB Charity, the Teenage and Young Adult Service team are able to decorate the unit and give presents. Being able to provide activities and Christmas distractions means so much to the team, but more importantly the patients and their loved ones get to forget about their cancer and its treatment for a while and just enjoy Christmas.” QEHB staff member “During Christmas time a thought, word or deed helps to make a difference in the lives of patients and the staff who work hard all year round to care so much for them. Your generosity of giving means so much, to so many. For staff and patients to know that people care about them is really important and will mean a lot, especially at this festive time of year.”

Joanne Bubb

Dates for your diary QEHB Charity’s 12 Days of Christmas 2015 To raise money for the QE DECEMBER Christmas campaign, which provides Christmas gifts for children who are in hospital over the festive period, QEHB Charity is inviting school choirs into the hospital atrium throughout December. Please donate to our Christmas Campaign by visiting our online campaign page at www.qechristmas.org or by dropping your spare change into one of our 12 Days of Christmas collecting buckets. For more information contact Sian.Averill@uhb.nhs.uk or call 0121 371 4852.

1–31

Christmas Carol Concert St Philip’s Cathedral, B3 2QB DECEMBER Every year the QEHB hosts a Christmas Carol Concert, and 2015 will be no exception. The concert will feature both traditional and modern carols performed by adult and school choirs, and proceeds will be donated to Fisher House. Doors open at 7.30pm. Tickets are £6 for adults and free for children under 16 years old. To purchase a ticket visit www.qehb.org or call 0121 371 4852.

2015

Mrs Rachel Beard

Ward Administrator, Wards 513 and 515 “I think Christmas time is such a special period on the wards. It can’t be easy for patients or staff having to be in hospital during such a family- orientated period. Receiving a hamper would be a very nice gesture and further boost the morale of both patients and staff.” To get involved and help bring Christmas joy to patients and staff this festive season, please make an online donation by visiting

www.qechristmas.org

To find out how you can support the work of QEHB Charity get in touch with the team via the website or email charities@uhb.nhs.uk or searching for @QEHBcharity on the app

Thank you for supporting QEHB Charity in 2015! With the year drawing to a close, we want to say a big thank you to everyone who has followed us on the new QEHB Charity social media, volunteered at our events or fundraised to support patients at the QE. From skydives to bake-offs, marathons to memory giving, your kind donations mean we are able to support the one million patients who come to the QE every year. Be sure to look out for our many Charity events – old and new – which will be taking place in 2016, and find out how you can get involved! Visit our website www.qehb.org or call 0121 371 4852 for more information.

Have your say

As well as Facebook and Twitter why not follow us on Instagram account? We’ll show you where your money is being spent, introduce you to the people behind the Charity and share as many snaps as possible from our events and charity champs! Follow

us by visiting www.instagram.com/qehbcharity Don’t forget to share your thoughts, comments and photos with us. Here are some of our favourites from the past month: “Many thanks to the cancer unit at the Queen Elizabeth Hospital in Birmingham for their help and support during my treatment, “ Mary Shepherd “My daughter and I have recently had a stay in the QE. She was in the critical care unit and then came up to ward 516 where I was also being treated. I have such admiration for all the staff in both departments. I was able to spend as much time as I needed with my daughter which helped enormously with her recovery.” Janet Gaskin

staff on the coronary ward at the QE who were utterly brilliant to me.” #NHSROCKS” @Keaton_S via Twitter @thirdventricle sent us this fab Lego building of the QE on Twitter, and we love it!

Have your say: tweet us @QEHBCharity

“An astronomical thanks to the amazing nurses and

To make a donation to any of the appeals mentioned please visit www.qehb.org or contact the charity’s team on 0121 371 4852

University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2015

Successful launch of new home dialysis care package for patients A new home dialysis care package for patients has been launched. The Assisted Automated Peritoneal Dialysis service (aAPD) is an all year round service, which helps those who have chosen not to travel to the Queen Elizabeth Hospital Birmingham for their dialysis treatment, to stay at home instead. A dedicated aAPD team will travel across the West Midlands, visiting patients in their homes once a day to set up dialysis, providing personalised patient care, ensuring that the individual is comfortable and receives high quality renal care. The launch of the new service is in response to the rise in the number of elderly patients requiring dialysis at home, and will only enhance the already high level of care provided by QEHB staff. Jayne Postlethwaite, PD Manager said: “This is an exciting step forward for the renal team. We are branching the service out and exploring new opportunities, which can only result in our patients receiving the ‘best in care’.”

An evening of reflection and celebration will bring people together to mark World AIDS Day on Tuesday December 1. The evening of music and dance will recognise the strength of those affected by and living with HIV, and remember those who we have lost. To begin the evening a procession will walk from Digbeth to St Philip’s Cathedral in the centre of Birmingham. Attendees can join the walk at one of the three procession points to St Philip’s Cathedral or meet us at 7pm at the cathedral. Everyone is welcome. 6:15pm – AB Plus, 29-30 Lower Essex Street, Digbeth, Birmingham, B5 6SN 6:30pm – Birmingham LGBT, 38-40 Holloway Circus, Birmingham B1 1EQ 6.45pm – Pure Bar and Kitchen, 30 Waterloo St, Birmingham, B2 5TJ (near Victoria Square) Birmingham LGBGT and Pure Bar will serve refreshments and mince pies from 6.15pm 6:45pm - 7pm – Procession walks to St Philip’s Cathedral 7.15pm - 8:15pm – St. Philip’s Cathedral, Colmore Row, Birmingham B3 2QB To find out more visit umbrellahealth.co.uk/WAD We look forward to seeing you there!

(L-R) Sophie White, Paul Brett, Donna Kimberley and Jayne Postlethwaite

Groups offer help: Patients, families and staff can turn to support from a range of groups at the Trust ALOPECIA Impartial information and mutual support to cope with hair loss Contact Jenny: 07760 95885, 0121 440 5794. Email: jen@araucaria.demon.co.uk Website: www.alopeciaonline.org.uk ANN CONROY TRUST Support and education for patients living with Syringomyelia and Chiari malformation. Website: www.annconroytrust.org Tel: 0300 111 0004 BECHET’S SYNDROME SOCIETY Helpline: 0845 130 7329. Email: Info@bechetsdisease.org.uk. Website: www.bechets.org.uk. Birmingham group contact: 07886 304018 or email: anishaz@hotmail.co.uk BREATHE EASY  THE SUPPORT NETWORK OF THE BRITISH LUNG FOUNDATION For everyone living with lung disease. Birmingham South Group meets monthly at Moseley Hall Hospital 2-4pm. Contact BLF Direct on 03000 030 555 or go to w ww.blf.org.uk BRITISH ACOUSTIC NEUROMA ASSOCIATION BANA BANA’s friendly West Midlands group meets 3 or 4 times a year for mutual support, information exchange and talks by specialist guests. Group contact: Janet Mercer Email: janet@bana-uk.com Tel: 0121 604 2454. National website and headquarters: www.bana-uk.com Tel: 01623 632143 BRITISH SJOGREN’S SYNDROME ASSOCIATION Support group for sufferers of the auto-immune rheumatic disease. Tel: 0121 455 6532. BUSY B’S Support group for people with stomas and bowel disease. Tel: 0121 627 8343. CYSTITIS & OVERACTIVE BLADDER FOUNDATION Advice line: 0121 702 0820. Email: info@cobfoundation.org and website at www.cobfoundation.org DIABETES UK Has regular support group meetings in King’s Heath for people with diabetes, family members and friends. For further info see www.diabetes.org.uk/In_Your_Area/Midlands and follow link to Birmingham or email racheltier@btinternet.com DIGNITY IN CARE SUPPORT GROUP The group run the Memory Lane Cafe for patients with cognitive impairment and their carers. Cafe is open Wednesday afternoons. Email: memorylanecafe@uhb.nhs.uk Website: www.dignityincare.org.uk D.I.S.C DEMENTIA INFORMATION AND SUPPORT FOR CARERS A service offered specifically for CARERS of people with confusion and memory (DEMENTIA) problems. Tel: 0121 452 1152. Email: carers@discbirmingham.co.uk Website: www.discbirmingham.co.uk GETAHEAD Fundraising and support group for patients who have had head and neck cancer. Tel: 0121 371 5046 www.getahead.org.uk

GROWNUP CONGENTIAL HEART PATIENTS’ ASSOCIATION Supports young people and adults born with a heart condition. Tel: 0800 854 759. HEADSTART BIRMINGHAM Aneurysm and Arteriovenous Malformation Support Group Meetings are held on the first Friday of the month 7pm-9pm. Seminar room in outpatients department at QEHB. Contact: Patricia Hewlett Tel: 0121 459 7147. HEADWAY Acquired brain injury drop in service. Wednesdays 1.30pm4.30pm wards 407, 409 & 411. 4.30pm-5.30pm. Second floor restaurant, QEHB. Tel: 0121 457 7541. HAEMATOLOGY SUPPORT GROUP Meeting at the Centre for Clinical Haematology on a monthly basis for information, social events, friendship and mutual support. Tel: 07766 875111 Email: Haematologys@yahoo.co.uk. HAEMOCHROMATOSIS WEST MIDLANDS SUPPORT GROUP Offering support and raising awareness. We hold regular local meetings. Tel: 0121 457 8986 Email: info@Haemochromatosis WM.org.uk Website: www.HaemochromatosisWM.org.uk HOME FROM HOSPITAL CARE Free support to Birmingham patients on discharge from hospital Including information, shopping, befriending and respite care. Tel: 0121 472 4499. INSULIN DEPENDENT DIABETES TRUST Listening to people with diabetes and their carers. Tel: 01604 622 837 Email: enquiries@Iddtinternational.org Website: www.iddtinternational.org KIDNEY PATIENTS’ ASSOCIATION Runs local groups across the West Midlands. Tel: 01922 644 982 Email: nick.flint@live.com Website: www.kidneymatters.co.uk LARYNGECTOMY SUPPORT GROUP Meets monthly at British Legion social club, Quarry Lane, Northfield. A patient led group. Organised speakers at each session. Tel: 0121 627 2360 or 0121 627 2248. LET’S FACE IT Support group for people with any form of facial disfigurement Tel: 01843 833 724. MILITARY PATIENTS Military patients will be visited by a representative from the Royal Centre for Defence Medicine (RCDM) who will attend to their administrative, welfare, pastoral and spiritual needs. NATIONAL RHEUMATOID ARTHRITIS ASSOCIATION Birmingham group at www.brasg.org.uk, Heart of England group contact 01628 823 524, national website: www.nras.org.uk OESOPHAGEAL PATIENTS ASSOCIATION OPA National charity offering support and information to patients and carers affected by oesophageal and stomach cancers. Birmingham group hosts two meetings per year. For information contact 0121 704 9860 Email: enquiries@opa.org.uk Website: www.opa.org.uk

PAIN FATIGUE SUPPORT Meets first Thursday of the month. Noon to 2pm, Erdington Methodist Church. Tel: 0300 330 0640. Email: painfatiguesupport@hotmail.co.uk. PATIENTS’ READING GROUP Meets Tuesdays, Weoley Castle Library. 2pm-3.30pm. To book call 0121 464 1664. PITUITARY FOUNDATION This group for patients, carers and friends meets at the Morris Centre Health and Fitness Club, QEH. The meetings for 2015 are as follows: Sat 28 February (Fisher House), Sat 6 June and Sat 26 September. All meetings are from 10.30am onwards. Contact: 0845 450 0375 Website: birminghampituitarygroup.weebly.com QE LIVER TRANSPLANT SUPPORT GROUP The group meets at 7.30pm on the 3rd Monday of every month (except July and August) in the Faith Centre, Meeting Room level 1, QEHB. Tel: 0121 627 2089 or 01902 679333 (after 7.30pm). ROY CASTLE LUNG CANCER SUPPORT GROUP Held 1st Tuesday of every month, Birmingham Heartlands Hospital. Tel: 0121 424 1433 Contact: Lynne Reaper. THE NATIONAL OSTEOPOROSIS SOCIETY The National Osteoporosis Society runs a local support group based in Birmingham. Tel: 0121 429 7366 www.nos.org.uk THE STROKE ASSOCIATION Supporting people affected by stroke. Tel: 0303 303 3100 (Mon-Fri, 9am-5pm) Email: info@stroke.org.uk Website: www.stroke.org.uk TINNITUS Practical support and advice for sufferers including group sessions and newsletters. C/o Birmingham Institute for the Deaf, Ladywood Road, Edgbaston, Birmingham, B16 8SZ. Eileen: 01384 831032. Email info@tinnitusbham.org.uk TRACHEOTOMY SUPPORT New group for patients following tracheotomy. 0121 627 2248. VASCULITIS SUPPORT GROUP WEST MIDLANDS VSGWM Support group for sufferers of Systemic Vasculitis (e.g. Wegener’s granulomatosis) as well as support for carers. The VSGWM circulates useful information and ideas, with friendly meetings held at least once a year. 0121 243 5621. WEST MIDLANDS BRAIN TUMOUR SUPPORT GROUP The support group meets in the Faith and Community Centre, first floor, QEHB on third Monday of the month, noon to 2pm. Contact Sue Wreglesworth on: 0771 7175 236. Email: sue.wreglesworth@braintumouruk.org.uk WILSON’S DISEASE SUPPORT GROUP  UK National charitable group offering support and information to patients with Wilson’s disease and their families across the UK. For information and local support contact jerry@wilsonsdisease. org.uk or visit the website www.wilsonsdisease.org.uk YOUNG ADULTS CANCER SUPPORT GROUP Is run by a group of young adult cancer patients to offer support for people who have similar needs. No strict age limit but current members in their 20s, 30s and 40s. Meetings usually held last Wednesday of month at The Plough, Harborne. Contact Vicky Stock on: 0784 589 7760. Email: stock.vicky@yahoo.co.uk

Steps have been taken to ensure this information is up to date but please contact the group directly before undertaking a journey.

Delivering Support the best in carecan email revisions to their entry to: communications@uhb.nhs.uk. Please mark the email – support group revision. group coordinators

DECEMBER 2015 | University Hospitals Birmingham NHS Foundation Trust

No. 3598

Your monthly puzzle challenge Quiz Challenge

CROSS CODE 4

18 11

22 7

16 16

7 20

12 2

1. From whom did Nasser Hussain take over as captain of the England cricket team in 1999? 2. In music what name is given to the combination of two or more melodic lines played at the same time? 3. What name is given to the part of a human cell which contains the chromosomes? 4. Which British novelist wrote A Town Like Alice? 5. Which building was designed by Joseph Paxton for the Great Exhibition of 1851?

2 5

9 22

22 20

2 3

16 21

NONAGRAM

23 20

E V E

ABCDEFGHIJKLMNOPQRSTUVWXYZ 1

EACH number in our Cross Code grid represents a different letter of the alphabet. You have three letters in the control grid to start you off. Enter them in the appropriate squares in the main grid, then use your knowledge of words to work out which letters should go in the missing squares. As you get the letters, fill in other squares with the same number in the main grid and control grid. Check off the alphabetical list of letters as you identify them.

MAGIC SQUARE

SCRAP CEREAL PLATE

A T

HOW many words of four letters or more can you make from this Nonagram? Each word must use the central letter, and each letter may be used only once. At least one word using all nine letters can be found. Guidelines: 21 Good; 25 Very Good; 29 Excellent. Any word found in the Concise Oxford Dictionary (Tenth Edition) is eligible with the following exceptions: proper nouns; plural nouns, pronouns and possessives; third person singular verbs; hyphenated words; contractions and abbreviations; vulgar slang words; variant spellings of the same word (where another variant is also eligible).

USING all 16 letters of the phrase above, form four words each of four letters which will fit in the grid to form a magic square in which the words can be read both horizontally and vertically.

6. Which military group formed the bodyguard of the Roman emperors?

RA TE

AO NI

NE AN

9 6 5 1 3 4 8 2 9 7 2 8 6 9 3 8 7 9 1 4 2 3 8 7 2 4 5 9 2 6 8 9 5

Hard

5 6 7 3 6

6 9

7 2

2 5 7 1 2 6 5 8 1 2 7 3 4 2

IC IV

2 4 6 3 1 7 5 8 9

9 5 1 8 6 4 3 7 2

4 6 3 7 5 1 2 9 8

5 8 9 4 3 2 1 6 7

EASY SUDOKU 3 7 8 5 2 9 6 4 1

HARD SUDOKU 7 1 2 9 8 6 4 5 3

6 9 7 2 4 3 8 1 5

1 2 5 6 9 8 7 3 4

8 3 4 1 7 5 9 2 6

5 9 2 3 8 6 1 7 4

7 8 4 5 9 1 6 3 2

1 3 6 4 7 2 8 9 5

4 2 1 7 5 9 3 8 6

6 7 9 2 3 8 5 4 1

3 5 8 6 1 4 9 2 7

2 1 3 8 4 5 7 6 9

9 6 7 1 2 3 4 5 8

8 4 5 9 6 7 2 1 3

L R

L T

HERE are two miniature fivesquare crosswords using the same grid – but the letters have been mixed up. You have to work out which letters belong to which crossword.

EQUALISER 7 6 8 5 1 5 5 7 5 4 1 10

Down – 2 Apex; 3 Clever; 4 Travel; 5 Chew; 6 In situ; 7 Emigré; 11 Ketch; 12 Sedan; 13 Dared; 14 Sow; 15 Arden; 16 Erode; 19 Ray; 21 Homage; 22 Repeat; 23 Secret; 24 Poplar; 27 Idle; 28 Echo.

ACROSS DOWN 1. Thought over what one did to 1. Mother to enquire about the the food (8) rose (6) 2. One getting up during the 5. Country estate (4) General Assembly for port (5) 8. Blokes agree intellectually (8) 3. Increasing keenness (10) 4. Measure Bella round the 9. Bewilder with endless feat (4) middle (3) 11. It may be used to make cuts 6. Italian man, building society in the theatre (7) worker, takes on ten, it appears (7) 13. Workers are bound to be 7. Scandinavian article in the attached to them (5) bowl (6) 14. Victor’s last hit (7,4) 10. It forms the basis for the 18. Greyish like a bird (5) mating game (10) 12. It’s only right he likes his own 19. Polish girl has an infectious company (5) disease (7) 15. Has Emil been converted by 21. Don’t work, having left wages a Biblical character? (7) out (4) 16. Dave possibly included parliamentarian who did a 22. Went on stage after one patch-up job (6) member had become firmly 17. Piece Dan arranged inside for wedged (8) gang member (6) 24. Told another blockhead (4) 20. Turner uses international articles (5) 25. Most disorderly when Sid wrote nonsense (8) 23. Daisy’s utterance is low (3)

QUICK CROSSWORD 1

12 15

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(1) Across – Whirl; Lasso; Scene.

5 9

Perform the first calculation in each line first and ignore the mathematical law which says you should always perform division and multiplication before addition and subtraction.

FIVE ALIVE:

PLACE the four signs (add, subtract, multiply, divide) one in each circle so that the total of each across and down line is the same.

Down – Wales; Issue; Loose. CRYPTIC CROSSWORD: 10 11 12 13 Across – 1 Marrying kind; 9 Islamabad; 10 Dis; 11 Tweeter; 12 Taxed; (2) Across – Cowed; Ruins; Lofty. J X H U 13 Entice; 15 Camera; 18 Ouzel; 20 Entreat; 22 Din; 23 Seafaring; 24 Down – Coral; Whiff; Dusty. 23 24 25 26 Rolling stock. NONAGRAM: V E I R Down – 2 Ailment; 3 Remit; 4 Inborn; 5 Godetia; 6 Index; 7 demit; diet; dilute; duet; edit; emit; MAGIC SQUARE: Disadvantage; 8 Little wonder; 14 Colossi; 16 Elegiac; 17 Penang; 19 etui; item; lite; lute; luted; lutetium; mole; open; lewd; Zonal; 21 Trait. melt; milt; mite; mitt; MULTITUDE; ends. QUICK CROSSWORD: mute; muted; muti; mutt; mutule; tedium; tide; tied; tilde; tile; tiled; tilt; Across – 1 Narcotic; 6 Idea; 8 Hen; 9 Relegate; 10 Snip; 12 Sewed; 14 WORD PYRAMID: Monumental mason. Stare; 17 Ever; 18 Labourer; 20 Charades; 24 Pend; 25 Honey; 26 tilted; time; timed; title; titled; tule; tumid; tumult; tutu; utile. Demon; 29 Hake; 30 Derelict; 31 All; 32 Zest; 33 Exterior. EQUALISER: Clockwise from top left – add; subtract; multiply; divide. Total: 8.

28 29

31 32

PREVIOUS SOLUTIONS CROSS CODE

QUIZ CHALLENGE: 1 Portugal; 2 Nuremberg; 3 A button inside an ear; 4 The leopard seal; 5 Papyrus; 6 Menhir; 7 The Stone Roses; 8 Lepanto; 9 Ramsay MacDonald; 10 Dr Seuss.

EACH row and each column must contain the numbers 1 to 9, and so must each 3 x 3 box.

7 4

10 12

FIVE ALIVE CO

10. Which unit of water depth is equal to six feet?

9. Which North American river is claimed to have a thousand islands?

9 10

8. Actress Kim Cattrall played man-eater Samantha Jones in which US comedy-drama?

SPELL out a 15-letter word or phrase by moving from one chamber to another within the pyramid. You may only enter each of the chambers once and may only R proceed through openings in the C walls. The first letter may appear in any H E chamber.

7. Which professional football team are nicknamed the Tangerines?

SUDOKU Easy

WORD PYRAMID

T O R

CRYPTIC CROSSWORD

ACROSS 1. Having no value (9) 9. Examine carefully (6) 10. Coffin support (4) 11. Tribe (4) 12. Rule out (6) 13. Fugitive (7) 16. Honey drink (4) 17. Mediterranean island (4) 18. Flying mammal (3) 20. Tint (3) 21. Assist (4) 23. Throw (4)

listening to you Contact the editor: Annie Roberts, news@QEHB, Communications Office, University Hospitals Birmingham, Mindelsohn Way, Birmingham B15 2TH Email: annierhealth@gmail.com Designed by graphics@uhb.nhs.uk

25. Envelop (7) 26. Shriek (6) 29. Stray (4) 30. Light source (4) 31. Spray with water (6) 32. Below (9) DOWN 2. Superfluous (6) 3. Fine cord (6) 4. Chinese fruit (6) 5. Pole (4) 6. West African country (7)

7. Deceive (4) 8. Impoverished (9) 13. Accentuate (9) 14. Hollow in a rock (4) 15. Pixies (5) 18. Ship (4) 19. Nasal mucus (7) 22. Steal (6) 23. Non-metallic element (6) 24. Postpone (6) 27. Debauchee (4) 28. Speck (4)

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