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OPTIONS A guide to care and independent living

Northampton

Autumn 2016

Leaving hospital What’s next?

NHS continuing healthcare Who’s eligible?

SOCIAL CARE

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guide CONTRIBUTORS: Age UK Northamptonshire Alzheimer’s Society Northampton General Hospital NHS Trust NHS Choices

We work closely with you to help you make the right decision and provide a service tailored around your exact needs. We tailor our care packages to meet your individual requirements: • Personal care • Dementia care • Companionship • Domestic support

• Nutritional support • Practical home help • Help with medication

Tel: 01604 636980 Web: www.carexl.co.uk Suite 54, Burlington House, 369 Wellingborough Road, Northampton NN1 4EU Regulated by the Care Quality Commission

Do you or someone you know need extra help with things that some people take for granted? • Getting in/out of bed? • Help with personal care and hygiene? • Meal preparation? • Shopping, housework, ironing etc? • Medication management? • Support with building life skills including cooking, cleaning, personal budgeting etc? • Assistance to and from appointments or community activities? • Holidays assistance in the UK or abroad? • Companionship or just a daily call to check your well being?

These are just some of the things we at Carewise can provide assistance with. Why not give us a call to discuss your requirements or visit: www.carewiseltd.com More Than Mobility 25 Weston Favell Shopping Centre, Northampton NN3 8JZ

Tel: 01604 628538

Email: northampton@carewiseltd.com Carewise Ltd. 3 Artizan Road, Northampton NN1 4HU

Contents A warm welcome from our new discharge suite......................... 4 Problems or queries................................................................... 4 Our hospital team – the Integrated Discharge Team................... 5 How am I referred to the Integrated Discharge Team?................ 5 The assessment process by the Integrated Discharge Team......... 6 Discharge from Hospital............................................................. 6 Important Information before you leave – Self Checklist............. 8 Getting the most out of your assessment................................... 8 More about the assessment....................................................... 9 Assessments and carers.............................................................. 9 Intermediate care services........................................................ 10 Intermediate Care Team (ICT)................................................... 10 Avery Care Homes................................................................... 11 Short Term Assessment and Re-ablement Service (START)......... 11 24 hour care homes................................................................. 11 NHS continuing healthcare....................................................... 12 What is NHS-funded nursing care?........................................... 13 Paying for permanent residential care...................................... 14 Paying for temporary care in a care home................................ 15 Paying for care if you have a partner........................................ 15 Personal budgets and direct payments - more control over your care.......................................................................... 15 Care services in your home.................................................16-17 Other sources of help for when you have left hospital.........18-19 How to use your health services............................................... 20 The Motability Scheme............................................................. 21

Introduction The majority of people are able to return home following a stay in hospital without any additional support. If you feel you or your family member will require support to return home, please speak with the ward team who will be able to discuss your options with you. Where necessary the ward team will work with our Integrated Discharge Team to support you in developing a plan, to ensure that you can be discharged home as quickly and as smoothly as possible. This guide explains some of these processes, and explains the role of the multidisciplinary team (MDT) approach in the hospital discharge process. Options Northampton is published by Octagon Design and Marketing Ltd with editorial contributions from Northampton General Hospital NHS Trust, Northamptonshire County Council, the CQC, Age UK, the Alzheimer's Society and NHS Choices.

The CQC Social Care, GP and Mental Health Top Tips.........22-24 Assistive Technology – What is it?........................25 Age UK Northamptonshire............................. 26-27 Alzheimer’s Society Services in Northampton........28 NHS Hospitals and services in Northamptonshire..29 Useful contacts.............................................. 30-31

A warm welcome from our new discharge suite NGH now has a new discharge suite, providing a more comfortable area where patients who are ready to leave hospital can safely await their transport home. It is situated close to the Cheyne Walk entrance, near the eye department and optician’s shop. The new discharge suite offers a safe, warm, comfortable area for patients to wait for collection, medications to take home or a last dose of intravenous medication. The suite has four rooms with beds for patients who require this, plus 20 chairs in two lounge areas, TVs, magazines, newspapers, hot and cold drinks, snacks, and a hot meal if required. Patients can expect a warm welcome and a chance to talk about their experiences in hospital, fears of going home or just a chat. Qualified nurses, healthcare assistants and admin staff are all on hand to support you and keep you updated.

We’re happy for relatives and patients to come and see our facilities at any time. You can contact us on extension 4082 from within the hospital (01604 544082 from outside). We discharge around 80 patients each day from the hospital. It is vital for us to ensure there are enough beds each day for patients who need emergency assessment or planned surgery. One way we do this is to discharge patients from the ward before 10 o’clock in the morning when they are medically fit to leave. All patients waiting for transport or collection by a family member or transfer to care homes etc will normally be transferred from a ward to the new discharge suite at the Cheyne Walk entrance to the hospital.

Problems or queries If you have queries or are experiencing difficulties relating to your discharge you can either contact your Integrated Discharge Team care manager or speak to the nurse caring for you on the ward. They can also give further information and contact details you may find helpful.

Our hospital team – the Integrated Discharge Team Our team, based in the hospital and comprising health and social care workers, enables a holistic approach to safe and effective patient discharge. Within this team of workers there are therapy representatives, social workers, care managers, care coordinators, intermediate care nurses, discharge facilitators and discharge assistants, who help the ward staff to ensure patients are discharged safely to the appropriate destination.

How am I referred to the Integrated Discharge Team? Planning for discharge normally begins at the point, or even before, you are admitted to hospital. The discharge process is coordinated by a member of the nursing team on the ward. Following an initial assessment by nursing and medical staff, you will be referred, with your consent, to the Integrated Discharge Team if you appear to have needs that require assessment for your discharge. You can also give your consent to your carer who can ask for you to be referred to the discharge team. If you have any queries whilst an inpatient or want any general advice, please ask your nurse to contact the team.

Lasting Power of Attorney (LPA): If you are reading this on behalf of a relative or friend who is a patient with us, and there is a ‘Lasting Power of Attorney’ registered with the Office of the Public Guardian in place for that patient, please ensure that ward staff receive a copy of the document, or are provided with evidence of the LPA for our patient notes. It is important that we have a certified copy of any existing LPA for ‘Person’s Health & Welfare’. Please note that an LPA relating to property and affairs does not give anyone power to make decisions on behalf of the patient in regard to their treatment. However in the event that the patient’s circumstances have changed and they need to be considered for a placement such as a care home or nursing home, if you hold their LPA for property and affairs please confirm this to the nursing team. They will ensure that the discharge team contact you to review the ongoing needs of the patient. Please also note that we cannot act upon any LPA unless we have certified evidence that it exists. We cannot act upon a verbal notification of its existence. Once we receive the copy or other evidence we will ensure that a care plan is put in place agreed with the person(s) holding the LPA. Please also remember that an LPA is not the same as an ‘advanced directive’ unless this has been included in the LPA.

The assessment process by the Integrated Discharge Team A member of the discharge team allocated to your particular ward will contact you. The assessment is not a test. It is simply finding out what help you may need at home that will help reduce any risks to your safety or independence. The assessment process will start with discussions with the ward staff, with you and your family/ carers. This process of information gathering and clarification of the situation will enable the social worker/social services officer to work alongside you to: â– identify your needs â– give you information about services that could immediately support you to be discharged from hospital or support you in the longer term. Depending on how complex your needs are, other specialist assessments may also be required.

The referral process and time scales for assessments are outlined in the Delayed Discharge Act 2003. The length of time required to complete the process can vary depending on how complex your needs are. In the Integrated Discharge Team, we aim to do what we can to help people to live independently and safely. We work within resources available to us, and therefore ensure that we prioritise the people who are in greatest need of help. This guide tells you more about assessments and eligibility criteria. It also tells you about what will happen after you have an assessment. This may be relevant to you if you are an older person (65+), have a physical or sensory disability, have mental health problems, or have a learning disability. Please see the information in the following section about our new assessment process.

Discharge from hospital Once all assessments are completed the integrated discharge team member will discuss with you what help may be available, and decide with you how your care needs can best be met. We now operate a process called Discharge to Assess for those patients who might need support on arriving home from hospital. This involves arranging a support care package to ensure the patient's safety, with a full assessment being made in the home rather than in hospital. (This new service is provided in conjunction with NHS Nene clinical commissioning group and Northamptonshire County Council, Olympus Care, Northamptonshire Health Foundation Trust, and Northampton and Kettering general hospitals). We also plan to extend this service to patients who are medically fit to leave hospital and are being discharged to a community bed. Patients and relatives will be given a minimum 24 hoursâ€™ notice of a discharge date under the new process.

Are you in need of help at home? Our services support independent living: ◆ Tailor made Care Packages

◆ Support from 1 hour per Week

◆ Personal Care

◆ Live in Care

◆ Assisted Bathing and Dressing ◆ Companionship Care ◆ Getting up and going to Bed

◆ Days out

◆ Supervision of Medication

◆ Light House Duties

◆ Meal Preparation

◆ Laundry

◆ Palliative Care

◆ Any general day to day requirements

If you, a relative or friend are interested in learning more about our services, please contact our friendly care team on:

01604 621030 Ryan House, Unit 7 Ross Road, Weedon Road Industrial Estate Northampton, NN5 5AX Northampton Nursing & Carers Agency Ltd

your care, your home, your choice

Tel: 01604 621 030 Fax: 01604 581 314 www.nnca.co.uk

Creating Caring Excellence K Lodge is committed to providing high quality residential care for the elderly We understand how difficult it is when someone can no longer live in their own home. We strive to enable people to keep their own routines, lifestyles and interests. Making sure our residents enjoy their life in a way that they prefer. At K Lodge we treat people with dignity and respect. We ensure that people have as much control over their own lives as possible. Our work is shaped by the people we support, rather than the other way around. We support and encourage, but never impose. In particular, we work hard to safeguard people from abuse. We believe it’s extremely important to promote independence and understand that all of our residents should be treated as individuals so each member has a plan of care designed around their requirements and preferences, granting them choice in aspects of their daily routine. At K Lodge our aim is to provide the highest possible standards of care to all our residents, by providing an environment that they feel is their own home. K Lodge is registered with CQC to provide accommodation for 34 people who needs personal and nursing care.

Important Information before you leave – Self Checklist There are a number of important questions that you need to be clear on before you leave hospital. If you cannot answer ‘yes’ to one of the questions below please ask a member of the clinical team on your ward to help you gain the answer. 1. Do you feel fully informed of who to contact if you feel unwell when you get home?

2. A re you aware of the reason you have been prescribed your medication? 3. D o you know of the potential side effects you could face from your medication, and what to do in the event of one occurring? 4. D o you feel you have all the information you need before you leave hospital?

Getting the most out of your assessment You might want to prepare for your assessment by jotting down anything you want to talk through with the person carrying out the assessment What is difficult for you? What kind of help are you having at the moment? OR had prior to coming into hospital? Are some days much easier than others? If so, why do you think this is? We know that there are some things which can be difficult or stressful to talk about, but please don't be embarrassed. We will listen to your concerns and respect how you are feeling about them.

If your first language is not English, or if you use sign language, we can arrange for an interpreter. Please let us know what you need.

More about the assessment The ward will ensure completion of a referral in readiness for your discharge assessment. This referral is completed by all members of the MDT involved in your care. Once the ward has completed your referral, one of our staff may come and visit you on the ward. You can have a friend or relative with you at the assessment if you wish. This assessment may however take place once you have left hospital, as we said above. The assessment is free and will involve discussions about: ■ What difficulties you are having at the moment ■ What type of help you feel is needed ■ How stressful and urgent you feel your situation is. We look at four main areas of life: 1) H ow much control you have over your own life, and how easy or difficult you find it to make decisions about the way you live

2) Your health and safety, including any risks to your mental health or wellbeing 3) Your daily routines, such as personal care and domestic chores, and how well you are able to manage them 4) How well you are able to involve yourself in family responsibilities, community life, and work or study. We may want to get information from other people, such as family and - if in hospital, the ward staff and/or doctor etc. We might share some of the information you give us with other people, but only when it is necessary to help to plan your care, on a 'need to know' basis with your consent. On the assessment form we write down everything we discussed and agreed with you during the assessment, and also anything we might have disagreed about. You will get a copy of the completed assessment form to keep. Following the assessment, we will give you information about support that may be available, and any charges involved.

Assessments and carers If you have a carer, a relative or friend who provides you with unpaid help – we may want to talk to them about what help they are able and willing to give. Carers may also be entitled to support which helps them in their caring role. If you have an identified carer, this would also be an appropriate Northampton General Hospital NHS Trust

Northampton General Hospital NHS Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Northampton General Hospital NHS Trust endorse any of the products or services.

time for them to receive a carer's assessment from Adult Services. Please ask us for more information on this.

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Intermediate care services This is a tier of services which offers both bed-based and community-based services, ie community beds, specialist care centres and the intermediate care team. You may not be able to return home immediately because of practical difficulties or important decisions that need to be made about your future. Unfortunately the hospital is unable to accommodate you during this process, as we need to provide care for other patients in need of urgent treatment. In some cases the daily multidisciplinary team (MDT) meeting may recommend a period of rehabilitation in order to maximise your independence and enable you to live at home as independently as possible. In the Discharge To Assess process all patients who are unable to go home directly from hospital are transferred to a bed in the community, at centres that have been identified for this process. This will enable

all patients who are ready to leave an acute hospital bed to be discharged sooner and therefore reduce the risk of a prolonged length of stay. In this case you will be referred to a community bed. An assessor from the community hospital will ensure you fit the criteria if it is for a medical rehabilitation bed. You will be transferred to the first available bed which may not necessarily be the one closest to home. There are also intermediate beds for reablement in a social setting which are called specialist care centres. These centres provide a period of reablement up to six weeks where medical needs are not required. There are three centres in the county (as at October 2015) and you will be expected to go to the first available bed, wherever that may be. Other beds may be available in the community at a later date.

Intermediate Care Team (ICT) The ICT is a specialist community-based team of qualified nurses, therapists and doctors that provides comprehensive assessment, treatment and rehabilitation to enable you to return home and continue your recovery following your stay in hospital. (You can benefit from this service even if you live in a residential or nursing home.)

for a range of health conditions as well as improving your strength, stamina and confidence with a range of activities that will help you live independently. If you also require social care support, ICT will arrange for the short term and reablement team (START) or the crisis response team (CRT) to provide this for you, alongside your ICT treatment plan.

As your â€˜hospital at homeâ€™, ICT provides high quality, intensive healthcare up to a maximum of two weeks following discharge from hospital, bridging the gap between the hospital team and your GP. In the event that you become unwell following discharge, ICT can access a range of other options to prevent you being re-admitted to hospital unnecessarily.

ICT also has a team of nurses in the accident and emergency department who can assist you to return home quickly. Ask a member of the hospital team to contact ICT for you.

ICT staff will work with you to design a personalised short-term treatment plan for your rehabilitation at home. This may include complex medical treatment

For more information, please ask the NGH ward team for the ICT leaflet, which provides further details on what we are able to provide for you. More information is also available by telephoning 0300 777 0002 (option 1) or online at: www.nht.nhs.uk/main. cfm?type=INTERMEDIATECARE.

Avery Care Homes The hospital also use beds contracted from Avery Care Homes for when the patients have completed their acute phase of treatment and until they have their discharge services in place.

These beds are for short stay up to 28 days maximum use only. They are not permanent beds for patients and are also not convalescence beds.

Short Term Assessment and Re-ablement Service (START) You may be assessed as benefitting from START for your return home. The START service provides re-enablement for adults aged 18 years and over within their own homes. START helps people who have experienced a sudden change in health to help you regain your confidence and your ability to do things for yourself and to achieve optimum levels of independence, thereby remaining safely at home. The service could be for a few days or a little longer (maximum six weeks) and in most cases is

a free service whilst we work with you to decide what help you may need in the future. START can help if you need specialist equipment, and they work with you to encourage and support you. If the need for continuing help is identified during this period you will be assessed under Northamptonshire County Council’s ‘Fair Access to Care Services’ criteria and a financial assessment would be undertaken as there may be a charge for services.

24 hour care homes If it is felt that you can no longer manage at home even with support, the decision may be for you to move to a care home. You and your family will be involved in this decision. The assessment will identify your care needs and will be carried out in the community as part of the Discharge To Assess process. This will help you and your family to select a registered care home which will be able to meet your needs. There are three categories of care homes. ■ Residential care – provides accommodation, meals, care and support throughout the day and night. ■ Nursing care – offers the same as residential care with the addition of 24 hour care by a

qualified nurse. ■D ementia care or EMI (Elderly Mentally Ill) care – which provides specialist extra care for people often due to dementia or other mental health diagnosis. During the care planning process you should be supported to identify a suitable care home which is registered to meet your needs and has a vacancy. As we have already said, this process will take place in a community bed and not in hospital. Your social worker/care manager can help you with this process. However if the home of your choice has no vacancy, you may have to accept a place in an alternative care home until a place in your home of choice is available.

NHS continuing healthcare NHS continuing healthcare is a free package of care for people who have significant ongoing healthcare needs. It is arranged and funded by the NHS. You can receive NHS continuing healthcare in any setting outside hospital, including in your own home or in a care home. If you receive care in your own home, the NHS will cover the cost of the support you need from health professionals and the cost of personal care which can include help with washing and getting dressed. If you receive NHS continuing healthcare in a care home, the NHS will also pay your care home fees. Eligibility for NHS continuing healthcare When assessing your eligibility for NHS continuing healthcare, staff must follow certain processes. You must be assessed by a team of healthcare professionals as having a ‘primary health need’ for care. This means that you need care primarily because of your health needs.

This is assessed by looking at: ■ the type and particular characteristics of your needs ■ how intense and and severe they are ■ the complexity of your needs ■ how unpredictabe your needs are; including any risks to you and others if adequate and timely care is not provided Eligibility is always based on these needs, rather than any particular diagnosis or condition. When should I be considered for NHS continuing healthcare? If you have ongoing health needs, there are times when staff should consider whether you may be eligible. These include: ■ when you are ready to be discharged from hospital and your long-term needs are clear ■ once a period of intermediate care or rehabilitation following a hospital stay have finished and it’s agreed your condition is unlikely to improve ■ whenever your health or social care needs are being reviewed as part of a community care assessment ■ if your physical or mental health deteriorates significantly and your current level of care seems inadequate ■ when your nursing needs are being reviewed. This should happen annually if you live in a nursing home ■ if you have a rapidly deteriorating condition and may be approaching the end of your life In these circumstances, your discharge staff, staff co-ordinating your intermediate care, GP or a member of the social work team should raise the issue of NHS continuing healthcare and assess your eligibility. If they don’t, make sure you ask for an assessment. Age UK has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Age UK endorse any of the products or services.

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What is NHS-funded nursing care? NHS-funded nursing care is care provided by a registered nurse for people who live in a care home. The NHS will pay a flat rate contribution directly to the care home towards the cost of this registered nursing care.

If you’re not eligible for NHS-funded nursing care and you don’t agree with the decision about your eligibility, you can ask your CCG to review the decision.

Who is eligible for NHS-funded nursing care? You may be eligible for NHS-funded nursing care if:

NHS-funded nursing care is paid at the same rate across England. For 2015/16, the rate is £112.00 a week (standard rate).

■ you are not eligible for NHS continuing healthcare but have been assessed as needing care from a registered nurse

Before October 1 2007, there were three different levels or bands of payment for NHSfunded nursing care – low, medium and high.

■ y ou live in a care home registered to provide nursing care

If you moved into a care home before October 1 2007, and you were on the low or medium bands, you would have been transferred to the standard rate from that date.

How will my needs be assessed? You should be assessed for NHS continuing healthcare before a decision is made about whether you are eligible for NHS-funded nursing care. Most people don’t need a separate assessment for NHS-funded nursing care. However, if you do need an assessment or you haven’t already had one, your clinical commissioning group (CCG) can arrange an assessment for you. Find your local CCG. Outcome of the assessment If you’re eligible for NHS-funded nursing care, the NHS will arrange and fund nursing care provided by registered nurses employed by the care home. Services provided by a registered nurse can include planning, supervising and monitoring nursing and healthcare tasks, as well as direct nursing care.

What is the rate of payment for NHS-funded nursing care?

If you moved into a care home before October 1 2007, and you were on the high band, NHSfunded nursing care is paid at a higher rate. For 2015/16, the higher rate is £154.14 a week. You’re entitled to continue on this rate unless: ■ you no longer have nursing needs ■ you no longer live in a care home that provides nursing ■ your nursing needs have reduced and you’re no longer eligible for the high band, when you would change to the standard rate of £112.00 a week, or ■ y ou become entitled to NHS continuing healthcare instead

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NHS Choices has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does NHS Choices endorse any of the products or services. All figures correct at the time of going to print.

Paying for permanent residential care Lots of people worry about paying for care for themselves or for a loved one. Most people will be expected to pay something towards the costs. If your care is being organised by the local authority, then the main steps of the process are: 1. Your local authority will firstly do a care needs assessment to identify what help you need. 2. They will make recommendations about your needs and whether or not you need residential care – this is called a Care Plan. 3. They will then work out a budget to ensure you get what you need – this is called a Personal Budget.

Amount of your capital, savings and income

How much you have to pay

Over £23,250

You must pay full fees (self-funding)

Between £14,250 and £23,250

Your fees will be calculated on a sliding scale

Less than £14,250

You won’t have to pay fees

4. Then, they will do a means test, also called a financial assessment, to work out how much you should pay towards your care home fees and how much they will cover.

After the means test the local authority should give you a written record of their decision of what you will have to pay and what they will pay, and how they calculated it.

If your care is arranged by the NHS or social services, you may not have to pay for some or all of the care. For more information, see our page on NHS continuing healthcare.

What if I prefer a more expensive care home than the local authority will pay for?

What does the means test look at? The means test will look at your capital and income, such as your savings and your property. Certain types of income, such as money from certain benefits and pensions, may not be counted. If you and someone else jointly hold capital, such as a savings account, it’ll be treated as divided equally between the two of you. In some circumstances your home won’t be included in the means test, for example, if your partner still lives there. What if I give away some of my money? You may be thinking about giving away some of your savings, income or property to avoid higher care costs, and to give something to your relatives or charity, for example. If the council thinks that you have done this to avoid paying care fees they may still assess you as if you still had the money or property that you have given away. This is referred to as deprivation of assets.

What amount of capital will make me eligible to pay for my care?

If you’d prefer to live in a care home that costs more than the local authority would usually expect to pay, it can arrange this, provided that someone else is willing to meet the difference in cost. This is usually known as a top-up or thirdparty payment. You could also choose a care home in another area to be closer to family or friends. Find out more about having choice of accommodation. How do I pay my part of the fees? Generally the local authority will pay the full amount to the home and collect from you the amount that you need to pay. This may be different if you are paying a ‘top-up’ fee. What if I run out of money? If you are paying fees yourself (called self-funding) and your capital goes down to under £23,250, the local authority may assist with funding. You should request an assessment a few months before that happens. They should arrange one as soon as possible so you don’t have to use up your capital below that amount.

Paying for temporary care in a care home Local authority charging rules differ when a stay in a care home is temporary, rather than permanent. Some people go into a care home on a temporary basis to give themselves or their carers a break‚ or while they are recuperating from an illness. Others enter a home temporarily for a ‘trial’ period to decide whether they want to live permanently in that home. A more detailed account of the charging rules can be found in our factsheet Paying for temporary care in a care home. This factsheet is aimed at individuals who are aged 60 and over.

Paying for care if you have a partner Being part of a couple can affect a care home resident’s eligibility for local authority assistance with care home fees and both partners’ eligibility for social security benefits during the period in care. We have produced a factsheet that addresses this issue and includes sections on the valuation of jointly owned capital, temporary admissions and where both members of a couple go into a care home.

Personal budgets and direct payments - more control over your care Direct payments When your personal budget is paid directly to you this is called a Direct Payment. Direct Payments allow you to arrange your care as you wish. There are rules about what you can and can’t use direct payments for. The money must be used to meet the eligible needs identified in your assessment. You can use direct payments for anything that meets those needs, for example: • e mploy your own care workers •b uy services from a voluntary or private agency •b uy equipment or pay for home adaptations •p urchase other types of support to meet your assessed needs •g et to a café to meet your friends, a place of worship, or other places that are important to you. You can be personal and creative with your budget. For example, if one of your assessed needs is help with shopping, you could pay for someone to help you go shopping yourself rather than just pay someone to do it for you. You can’t use direct payments to: •p ay a spouse, civil-partner, live-in partner, or a close relative who lives in the same household as you to care for you (although there may be exceptions to this) • buy services from your local council •p ay for permanent care in a care home. You can, however, pay for a short stay of up to four consecutive weeks within any 12-month period if that meets an assessed need.

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Not everyone will feel comfortable or capable of managing their direct payments themselves, and you don’t have to if you don’t want to. You can always choose the option for the council to arrange care for you, and you can still have a say in what will best meet your needs.

Care services in your home If you need help around the home, a good option is to have a care worker come in to your home to help you.

Types of care and support Care and support comes in many forms and has many names used to describe it, including home help, care attendants and “carers” (not to be confused with unpaid family or friends who care for you). Care and support can suit you if you need: ■ personal care, such as washing or dressing ■h ousekeeping or domestic work, such as vacuuming ■ cooking or preparing meals ■ nursing and health care ■ companionship Care and support can be very flexible, in order to meet your needs, and the same person or agency may be able to provide some or all of these options for the duration of your care: ■ long-term 24-hour care ■ s hort breaks for an unpaid family carer ■ emergency care ■ day care ■ s essions ranging from 15-minute visits to 24hour assistance and everything in between If you already know what you want, you can search NHS Choices directories for: ■ local care and support services and agencies ■ a list of national care and support organisations ■ s ervices that can help you stay safe and well in your home on a long-term basis; these services, often known as “supported living services”, can include financial, help with medication, advocacy, social and practical support ■ a place to live in a family who will care for you, known as “shared lives services” or adult placement services

If you believe that you might benefit from some help at home, the first thing to do is to contact your social care department to ask for an assessment of your care and support needs. To contact social care, go to GOV.UK: find your local authority. If you are eligible for care and support services, the local authority may provide or arrange the help themselves. Alternatively, you can arrange your own care, funded by the local authority, through direct payments or a personal budget. If you have chosen direct payments or a personal budget, or you aren’t eligible for local authority help and want to get care privately, you can arrange it in several different ways.

Independent care and support agencies If you use an independent care and support agency, you or the person you’re looking after has to find the care agency and pay them. The agency will provide a service through a trained team of care workers, which means you may not always have the same person visiting your home, although the agency will do its best to take your choices into account. Independent care and support providers are regulated by the Care Quality Commission (CQC). Care and support agencies must meet CQC’s national minimum standards and regulations in areas such as training and record-keeping. The CQC has the power to inspect agencies and enforce standards. Care and support agencies must vet care and support workers before engaging them by taking up references and carrying out Disclosure and Barring Service (DBS) checks on potential employees. Care and support agencies can also: ■ t ake over the burden of being an employer – for example, payroll, training, disciplinary issues and insurance ■ t rain their care and support workers through national qualifications and servicespecific training

■ r eplace workers when they are ill, on holiday or resign ■ put things right when they go wrong An agency will want to see you and the person you’re looking after so that they can assess your needs. This also means that a joint decision can be made about the most appropriate type of care and support.

Hiring a personal assistant You can hire a “personal assistant” to act as a care and support worker for you. Personal assistants can offer you all that you’ll get from an agency worker, but you’ll also get the continuity, familiarity and ongoing relationship with your assistant. However, if you employ a personal assistant, you will then have the legal responsibility of an employer. This will include arranging cover for

their illness and holidays. GOV.UK has more information on becoming an employer, while Which? Elderly Care also has advice on employing private individuals.

Employing a care worker on a private basis If you employ a care worker privately, you will not be obliged to use the DBS scheme, but you can use it if you choose to. You need to ask social care or the police to make the checks on your behalf. The care worker must have already applied to be vetted, and must consent to the check. If you have concerns about the suitability of someone you employ privately as a personal assistant, you can ask Adult Social Care to look into the matter.

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Other sources of help for when you have left hospital Adult Care - 0300 126 1000

Northamptonshire Carers – 01933 677837

www.northamptonshire.gov.uk – search for help for adults and older people

Northamptonshire Carers aim to offer a comprehensive support service to the unpaid carers of Northamptonshire.

If you think that you may need help from the Council you can ask for advice or a care assessment by contacting Adult Care. To make things easier for you we have set up a first point of contact for all our services called Adult Care. You can speak to an officer who will listen to your enquiry, advise and assist you, and make sure you receive an assessment if required. We can help you with: ■ Social care assessments ■ Safeguarding vulnerable adults ■ Disabled person parking permits (Blue Badge) ■ Adaptations within your home ■ Community alarm scheme - Call Care ■ Occupational therapy assessments ■ Any other aspect of your social care ■ Assistive technology

Age UK Northamptonshire – 01604 611200 Age UK are an independent charity whose objectives are to make the lives of older people in Northampton as fulfilling and rewarding as possible. Age UK can help you with a variety of day opportunities that are fun and offer companionship when used as part of a care plan can help older people remain healthy and well. Access to community information about housing, benefits, products and services (home insurance, motor insurance etc) www.ageuk.org.uk/northamptonshire

We recognise their contribution to society and will endeavour to empower carers in improving their quality of life. Our organisation is carerled and our developments will be a response to carers’ needs. If you are a carer and would like information and advice to help you in your caring role, you can refer yourself to us by completing the on-line enquiry form at: www.northamptonshire-carers.org Community Occupational Therapy – 01604 366000 By helping you to learn new ways of completing everyday tasks, our friendly Community Occupational Therapy team could help you to do things by yourself again, such as accessing or leaving your house, safely moving around inside your home, climbing the stairs; and getting dressed and washed by yourself. By talking to you, and finding out what you would like help with, our team will identify any adaptations you might need and pass the recommendations to yourself or your local council. First Stop Care Advice First Stop Advice is an independent, free service offering advice and information for older people, their families and carers about housing and care options in later life. It is led by the charity Elderly Accommodation Counsel (EAC) working in partnership with other national and local organisations. Their service spans housing, care, finance and rights and is delivered through their website, telephone advice line and network of local and specialist partner organisations. www.firststopcareadvice.org.uk

SERVE Serve was formed in 1981 as an information and resource agency providing support for older people in the Rushden area of Northamptonshire. The organisation now covers the wider area of East Northamptonshire and parts of Wellingborough. Serve was initially operated solely by volunteers and is proud of its traditions; it remains fundamentally a voluntary organisation but many of the services are now delivered by trained, paid staff. Serve's range of service provision covers: ■ Community Transport ■ Daily Living Equipment & Mobility Products ■ Day and Homecare ■ Handy person services ■ Hearing Aid Assistance www.serve.org.uk

Physiotherapy Service – Northamptonshire Healthcare NHS Foundation Trust at the Highfields Clinical Care Centre, Cliftonville – 03305 556789 Physiotherapists help and treat people of all ages with physical problems caused by illness, accident or ageing. Physiotherapists identify and maximise movement potential through health promotion, preventive healthcare, treatment and rehabilitation. The core skills used by physiotherapists include manual therapy, therapeutic exercise and the application of electro-physical modalities. www.nhft.nhs.uk – search for physiotherapy service. District Nursing Services – contactable via your GP surgery District Nurses are highly qualified nurses that provide clinical nursing interventions to housebound individuals within the patient’s own home eg wound management, people with chronic long term conditions. The community nursing service aims to promote health and avoid acute hospital admissions.

On the third Thursday of each month from 2pm, join us for coffee and home made cake. All welcome

How to use your health services There are a range of healthcare services available to help you find the right expert care to meet your needs. Choosing the service most appropriate to your symptoms means you get the right treatment in the right place.

Choking. Chest pain. Suspected stroke. Blacking out. Severe bleeding.

For symptoms of serious illnesses and major accidents, choose A&E (Accident & Emergency).

Cuts. Sprains. Rashes. Minor fractures.

For trips, falls, skin complaints and minor injuries, choose Walkin Health Centre or Minor Injuries Unit or Urgent Care Centre.

Vomiting. Ear pain. Feeling ill.

For infections and persistent symptoms or if your child has a high temperature, choose your GP.

Diarrhoea. Minor infections. Headache. Bites and stings.

For tummy upsets, insect bites and stings, coughs and colds and travel advice, choose a pharmacist.

Unsure? Confused? Need help?

For absolutely any questions about your health, choose NHS 111 service.

Grazed knee. Sore throat. Cough.

For minor ailments, grazes, bruises and similar problems, choose self-care.

The Motability Scheme The Motability scheme allows some disabled people getting DLA, PIP or War Pensioners’ Mobility Supplement to obtain a car, powered wheelchair or scooter. The scheme uses some or all of your mobility benefit payments to cover the cost of “contract hire” or “hire purchase” of an appropriate vehicle. You can also pay an extra amount of money if you want a more expensive vehicle. With hire purchase, the price of the car will be agreed directly with the Motability dealer, and you will own the vehicle outright at the end of the agreement. With contract hire, you won’t own a vehicle, but you will get a new car every three years,

full insurance for the driver and passengers, servicing, maintenance and repairs, vehicle excise duty, replacement tyres and breakdown cover. Adaptations to the car can be made if needed, although there may be an extra charge for some adaptations. Under the Motability scheme, cars can also be adapted for people in wheelchairs. If you don’t need or want a car, you can transfer your allowance to lease a scooter or powered wheelchair.

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Contact Motability You can get in touch by completing an online form, calling our Customer Services team on the number below, or contacting our Scheme partners directly. Tel: 0300 456 4566 8am-7pm Monday to Friday; 9am-1pm Saturday (Monday 9am-11am is our busiest period. You may find it easier to call outside these times.)

If you have specialist Minicom equipment, call our textphone number on 0300 037 0100 or speak to us through a British Sign Language (BSL) interpreter.

The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care. We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one. You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia. We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided. You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61. Here are some tips to help you choose your care.

Social care Top tips 1

The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia. CQC’s Chief Inspector for Adult Social Care, Andrea Sutcliffe always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)? Look for care homes and home care agencies where the staff involve people who use services and their families and carers, and treat individuals with compassion, kindness, dignity and respect.

Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive. They should also be capable and confident in dealing with your particular needs. You should always feel that their support is helping you to live the life you want to. A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account. Think about whether a home is close enough to family, friends, and community facilities. Look at how well-led and managed a home is. What does it have in place to ensure that it delivers high quality care? Does it promote meaningful activity and connect the home with the community?

If you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk /home-and-care.

If you would like to organise your care yourself, you can find a care worker or personal assistant through an agency. Your local social services department should be able to provide details of approved agencies.

CQC’s ratings will identify services as:

Outstanding Good ● Requires improvement ● Inadequate ● This will help you make informed choices around your care. There’s also useful advice on the Social Care Institute for Excellence’s Find me good care website www.scie.org.uk/findmegoodcare/

Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care, contact the service provider in the first instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police. You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.

The Care Quality Commission has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Care Quality Commission endorse any of the products or services.

GP Top tips

If you are new to an area you can find details of local GP services such as doctors’

Outstanding Good ● Requires improvement ● Inadequate ●

in centres in our online directory of care services www.cqc.org.uk/content/doctorsgps

You can search any of these services by the name of the service, a place name or your postcode at www.cqc.org.uk

After an inspection, CQC publishes its findings in a report on its website. You can use these reports to check and compare services in your area.

There are already over 1,000 reports about GP

CQC will also look at how specific population groups are treated and give a rating. For instance how well they serve: Mothers, children and young people, vulnerable older people (over 75s) and people with longterm conditions. People will be able to choose a GP service that rates highly on the areas that matter to them.

practices published on the CQC website.

9 5

choices about where they get treatment. This will be on a four-point scale:

practices, out-of-hours services and walk-

CQC rates all GPs to help people make

Last year, CQC launched its new-style inspection reports for GPs – looking at the five key areas SAFE, EFFECTIVE, CARING, RESPONSIVE and WELL-LED – you can use the

We welcome your feedback (good and bad) on the services you, or a loved one, receives from your GP. You can share information with us online at http://www.cqc.org.uk/share-your-experience-finder or call us on 03000 61 61 61.

reports to compare local GPs and choose services.

You can also use these new style inspection reports

Telephone: 03000 616161 Web: www.cqc.org.uk

to find out more about local services and

/CareQualityCommission

choose the one that is best for your needs.

@CareQualityComm

Mental health Top tips 1

If you are concerned about your mental health you should first visit your GP.

Outstanding Good ● Requires improvement ● Inadequate ●

Your GP will assess you and offer appropriate advice or treatment. They can refer you to a psychological treatment service or a specialist mental health service for further advice or treatment. Mental health services are free on the NHS but you will usually need a GP referral. If you don’t want to go to your GP you may also have the option of self-referral. This means you can go directly to a professional therapist. The NHS Choices website has a searchable directory of services which you can use to find a service near you. If you are referred to a specialist mental health service, you can ask which other providers offer the same service in your local area and make a choice. In April CQC launched its new-style inspection reports for mental health providers – looking at five key areas of Safe, Effective, Caring, Responsive and Well-Led – you can compare reports on CQC’s website to help choose a provider.

CQC rates mental health providers to help people make choices about where they get treatment. They will use a four-point scale:

CQC uses information from the public and holds listening events across the country where people can talk with inspectors about their experience of services.

You can look at our inspection reports and ratings for mental health services or share your experiences of care (good or bad) by visiting www.cqc.org.uk

Telephone: 03000 616161 Web: www.cqc.org.uk /CareQualityCommission @CareQualityComm

Assistive Technology – What is it? Sensory, equipment and rehabilitation Solutions tailored to you At Olympus Care Services, we tailor our support to you and your individual needs. Our friendly team provide tailored equipment solutions to help you live safely and independently at home.

■ Organising registration cards and specialist rehabilitation if you have a visual impairment For additional support and reassurance around the clock, some of our safety products can also be connected to 24 hour specialist call centres.

Our Commitment to You

■ Sight impairment

Our service continues beyond installation by providing regular maintanence checks. We also review your equipment from time to time, to make sure it continues to provide the most effective solution for you. If your requirements change in the future, we will discuss how we can best alter our support.

■ Forgetfulness

Social Care Response

Our Assistive Technology (AT) Team supports individuals with: ■ Epilepsy ■ Hearing difficulties

■ Physical frailty and who are prone to falls. Our team of professionals have and continue to make a huge impact on the lives of hundreds of people by: ■ Helping customers to remain in their own homes instead of residential care ■ Enabling customers to quickly contact someone in an emergency ■ Ensuring visually impaired customers are able to move safely around their home ■ Providing specialist equipment to alert customers with hearing impairments ■ Providing reassurance to family and friends that a loved one is safe and well.

Making Life a Little Easier Here are some of the ways that we can help: ■ Installing a 24 hour emergency response solution such as a Lifeline unit ■ Installing movement detectors and personal triggers such as the Canary Monitoring System

Some of the safety equipment we provide can be connected to a specialist call centre designed to offer additional support and reassurance around the clock. When the operator receives an alert from a customer, or their equipment, they will respond by contacting the emergency services, the Social Care Response team or an elected family member. The Social Care Response service operate 24 hours a day and will respond to customers whenever they need urgent help and support, but it's not appropriate to call the emergency services. The service is charged on a weekly basis according to the number of visits required. Fees are as follows: No. Yearly Call Outs Up to 3 3-10 10-18 *Prices correct at time of print

■ Installing life-saving smoke and flood detectors to alert you in an emergency ■ Fitting police and home insurance approved key safes ■ Installing specialised alerts such as an amplified doorbell for individuals with hearing loss ■ Helping you to learn daily life skills and to overcome mobility challenges ■ Providing you with walking aids and helping you to apply for a guide dog

Olympus House, Billing Brook Road, Weston Favell, Northampton, NN3 8JH Tel: 01604 366000 www.olympuscareservices.co.uk/shop

Age UK Northamptonshire About Us Age UK Northamptonshire, is a local, independent, voluntary organisation, serving the needs of older people in our county and part of a national family which serves the needs of older people everywhere. We recognise that you want a choice in how you are supported to continue to remain independent in your own home. The following services are designed to offer you support when and where needed to help you remain independent. Our Services Age UK Northamptonshire offers services which are available to older people or their carers throughout the county. A Little Help Sometimes all you need is a little help to get you back on your feet. Through A Little Help, we may be able to assist you in ways that allow you to remain independent at home and even reduce the need for hospital or residential care admissions. Aimed at people who are at risk of losing independence, our service will try to find simple solutions to meet your needs.

General housework including: internal cleaning of windows, laundry, shopping, changing beds and ironing. The scheme employs domestic care workers who are security checked and supervised by Age UK Northamptonshire. Hospital Aftercare Coping with everyday tasks can be difficult after a stay in hospital. This free service provides practical and emotional support to older people who have been discharged from hospital, to re-adjust and return to independence. The Hospital Aftercare service can assist you with household tasks, advice and encouragement to help get you back in charge of your life. The service operates Monday to Friday. Money Management Support Age UK Northamptonshire offers a Money Management support service to help older people who are struggling with money matters. ■ Cash collections ■ Set up of Direct Debits ■ Signposting to other agencies ■H elp to regain independence with money matters Pictures courtesy of Northamptonshire Chamber

You can access this service through your GP surgery.

Home Care Age UK Northamptonshire provides a Home Care service for older people in Northamptonshire, offering help with domestic tasks.

Carers Service Our Carers Service supports people who care for other people who may be relatives, neighbours or friends. The service benefits carers by offering support and advice. Carers who register with the service can benefit in a number of ways: ■ Provide a carer to sit with your loved one to enable you to take a break ■ The chance to talk to someone who understands and who will really listen to you, offering support in your caring role ■ Information on matters which may concern you as a carer, for example, benefits and allowances, aids and adaptations ■ Information and advice on what other services and support you could access locally and nationally, including the chance to benefit from the experiences of others and we can signpost you to carers groups across the county. Extra Help at the End of Life Age UK Northamptonshire provides care to people in the last weeks of their life, which enables them to remain at home with their loved ones. This service is only available by referral from your GP surgery or hospital staff. Shopping Our Shopping Service is designed to help older people who find it difficult or impossible to do their own shopping and have nobody else that could do it for them. A number of supermarkets work in partnership with us in Northampton, Corby, Kettering and Wellingborough. Handyperson The Handyperson Scheme helps older people to remain independent by assisting with a range of minor household repairs. We can carry out jobs including: Fitting smoke detectors and hand rails, replacing light bulbs, fuses and plugs, small carpentry work, dealing with trip hazards such as loose carpets, moving heavy furniture and levelling paving slabs. Although it is not an emergency service,

if the job is urgent we will do all we can to visit as soon as possible. Lifetime Centres As time goes on, the interests of new generations of older people change. Our Lifetime Centres offer a range of activities to people who want to maintain a good quality of life, build new friendships and learn new skills. If you need to get out of the house for the day or just for a few hours, a Lifetime Centre is available for a cup of tea or a meal, the company of friends and much more. Lifetime Activities Our Lifetime Activities can enable people to maintain a good quality of life, build new friendships and learn new skills. Activities and courses are designed to help people remain fit and active for longer. Volunteering and Fundraising For more information about becoming a volunteer or fundraiser for Age UK Northamptonshire, call 01604 611 200. Advice and Information: To find out more about our services and to learn about how we can help you, call our Service Advice Team on: Call us on 0845 677 2220 Lines are open Monday to Friday 9am–12 noon or visit us at www.ageuk.org.uk/northamptonshire Age UK Northamptonshire 31 Billing Road, Northampton NN1 5DQ Tel: 01604 611 200 www.ageuk.org.uk/northamptonshire Age UK has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Age UK endorse any of the products or services.

Alzheimer's Society services in Northampton Alzheimer’s Society is the UK’s leading support and research charity for people with dementia, their families and carers. There are 800,000 people with dementia in the UK and this number is set to rise to one million by 2021. With the right support, people can live well and stay independent for longer. More people affected by dementia turn for help to Alzheimer’s Society than to any other charity. Alzheimer’s Society Northamptonshire provides a range of services for people affected by dementia across the county including; ■ Carer’s support

■ Singing for the Brain ■ Befriending for people with dementia ■ Day support centres For further information about our services or if you are interested in getting involved in our work by volunteering or fundraising, please contact; Dementia Helpline: 0300 222 1122 Alzheimer’s Society Northamptonshire on: (01832) 736670 Islip office (01604) 879000 Blisworth Office Email: Northamptonshire@alzheimers.org.uk Web: www.alzheimers.org.uk/northamptonshire

■ Peer support groups ■ Dementia Cafes

The Alzheimer’s Society has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Alzheimer’s Society endorse any of the products or services.

NHS Hospitals and services in Northamptonshire 1. Corby Community Hospital Cottingham Road, Corby NN17 2UN Tel: 01536 400070 2. Kettering General Hospital Rothwell Rd, Kettering NN16 8UZ Tel: 01536 492 000

3. St Mary's Hospital 77 London Road, Kettering NN15 7PW Tel: 01536 410141

5. Isebrook Hospital Irthlingborough Road, Wellingborough NN8 1LP Tel: 01933 440099

4. Danetre Hospital London Road, Daventry NN11 4DY Tel: 01327 708800

Kettering General Hospital

6. Northampton General Hospital (Acute) Cliftonville, Northampton NN1 5BD Tel: 01604 634700

Corby Community Hospital

CORBY 1

Sessions House, George Row, Northampton NN1 1DF Tel: 0300 126 1000

EAST NORTHANTS NORTH

WEST KETTERING

KETTERING 2 3

EAST KETTERING

St. Mary's Hospital

DAVENTRY & DISTRICT

WELLINGBOROUGH NORTH

EAST NORTHANTS SOUTH

WELLINGBOROUGH 5

NORTHAMPTON

NORTH EAST

WEST

WELLINGBOROUGH SOUTH

Isebrook Hospital

Northampton General Hospital NHS Trust

Danetre Hospital London Road, Daventry NN11 4DY Tel: 01327 708800

SOUTH

SOUTH NORTHANTS

Northampton General Hospital NHS Trust

BRACKLEY & DISTRICT

Northampton General Hospital Cliftonville, Northampton NN1 5BD Tel: 01604 634700

Acorn House Acorn Industrial Estate, Islip, Northamptonshire NN14 3FD Tel: 01832 736670

Head Office 31 Billing Road, Northampton NN1 5DQ Tel: 01604 611200

Useful contacts A Action on Elder Abuse 020 8835 9280 We work to protect, and prevent the abuse of, vulnerable older adults Action on Elder Abuse, PO Box 60001, Streatham SW16 9BY I www.elderabuse.org.uk I enquiries@elderabuse.org.uk Admiral Nursing DIRECT 0845 257 9406 This helpline has been set up to provide people with an opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia. The lines are open on Tuesdays and Thursdays between 11am and 9pm. Callers can leave messages any time and request a call back I direct@fordementia.org.uk Age UK Northamptonshire 01604 611200 An independent charity whose objective is to make the lives of older people in Northamptonshire as fulfilling as possible. 31 Billing Road, Northampton NN1 5DQ I www.ageuk.org.uk/northamptonshire Alzheimers Society 01832 736670 Islip Office I 01604 879000 Blisworth Office The UK's leading support and research charity for people with dementia, their families and carers. I www.alzheimers.org.uk/northamptonshire I Northamptonshire@alzheimers.org.uk Arthritis Care 020 7380 6500 Working with and for all people with arthritis to put them in control of their arthritis and their lives. Arthritis Care, Floor 4, Linen Court, 10 East Road, London N1 6AD. I info@arthritiscare.org.uk C CareAware A one stop shop for free advice on care fee funding for older people. I www.careaware.co.uk I enquiries@careaware.co.uk

0161 707 1107

Carers UK 0808 808 7777 Prevents carers from becoming emotionally drained, and from forgetting to take care of themselves. 20 Great Dover Street, London SE1 4LX I General enquiries: 0207 378 4999 I Advice line: 0808 808 7777 www.carersuk.org I info@carersuk.org Centre for Independent Living (CIL) 01604 588501 Supporting Disabled People and Carers across Northamptonshire. Gladstone Road Resource Centre, Gladstone Road, Northampton NN5 7EJ I www.northamptonshirecil.org.uk I information@northamptonshirecil.org.uk Cruse Bereavement Care 0844 477 9400 Cruse Bereavement Care is here to support you after the death of someone close. www.cruse.org.uk I helpline@cruse.org.uk D DIAL (Disability Information Advice Line) 01536 204 742 DIAL Northants provide information and advice to disabled people, their family and professionals on all aspects of living with a disability. DIAL Northants (Corby), Resource Centre, Patrick Road, Corby, Northamptonshire NN17 1XB Disability Benefits Helpline â€“ 0845 712 3456 for Disability Living Allowance and Attendance Allowance I Textphone: 0845 722 4433 I www.direct.gov.uk/en/Dl1/Directories DG_10011169 E Elderly Accommodation Counsel 020 7820 1343 The Counsel's aim is to help older people make informed choices about meeting their housing and care needs. It was founded in 1984 and became registered as a charity in 1985. It is now more commonly known as EAC. I www.eac.org.uk

Care Quality Commission (CQC) 03000 616161 National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA I www.cqc.org.uk I enquiries@cqc.org.uk

I Integrated Care Council 01379 678243 (Formerly the National Homecare Council) The Integrated Care Council is a body which brings together British public and independent sector organisations who commission or directly provide support for people living at home. I mary.humphrey@integratedcarecouncil.co.uk

Carers Trust Offers a comprehensive support service to the unpaid Carers of Northamptonshire. 123 Midland Road, Wellingborough, Northamptonshire NN8 1LU I www.northamptonshire-carers.org I carers@northamptonshire-carers.org

M Mind (National Association 020 8519 2122 for Mental Health) The leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress. www.mind.org.uk I contact@mind.org.uk

01933 677837

N National Osteoporosis Society 0845 450 0230 Advice, information and support group for people with osteoporosis. I www.nos.org.uk NHS 111

Notes

111

Northampton and District 0844 855 2122 Citizens Advice Bureau Town Centre House, 7/8 Mercers Row, Northampton NN1 2QL I www.northamptoncab.org.uk P Parkinson's Disease Society I www.parkinsons.org.uk

0800 800 0303

R Royal Voluntary Service 0845 608 0122 A volunteer organisation that enriches the lives of older people and their families across Britain. We support older people by giving time and practical help to help them get the best from life. Royal Voluntary Service Cardiff Gate, Beck Court, Cardiff Gate Business Park, Cardiff CF23 8RP I www.royalvoluntaryservice.org.uk S Serve 01933 315555 Serve was formed in 1981 as an information and resource agency providing support for older people in the Rushden area of Northamptonshire, East Northamptonshire and parts of Wellingborough. 19 Church Street, Rushden, Northants NN10 9YU www.serve.org.uk I info@serve.org.uk Stroke Association Advice and information for stroke patients and their families. I www.stroke.org.uk

0845 3033 100

T The Department of Work and Pensions I www.dwp.gov.uk The Pension Service 0845 606 0265 I www.dwp.gov.uk/about-dwp/ customerdelivery/the-pension-service

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Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. Octagon Design & Marketing Ltd has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Octagon Design & Marketing Ltd endorse any of the products or services. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners. Octagon Design & Marketing Ltd. ÂŠ2016. Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB. Tel: 01302 714528

Northampton General Hospital NHS Trust Northampton General Hospital NHS Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Northampton General Hospital NHS Trust endorse any of the products or services.

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