Options Sheffield Spring 2022

OPTIONS A guide to care and independent living

Leaving hospital What’s next?

NHS continuing healthcare Who’s eligible?

10

SOCIAL CARE

tips

Healthcare services Choosing the right one

Sheffield Spring 2022

FREE

guide

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Contents Sheffield City Council - Where to get support.................................................................. 4-7 Sheffield Clinical Commissioning Group............................................................................... 8 The Care Quality Commission Social Care and GP top tips........................................... 12-13 NHS continuing healthcare............................................................................................. 14-17 Personal budgets and direct payments.......................................................................... 18-21 NHS funded nursing care..................................................................................................... 21 Paying for your own care (self-funding)........................................................................ 22-23 Driving and using public transport if you have mobility issues................................... 24-25 Age UK Sheffield – Whether you need information, advice, someone to speak up for you, or high quality services, just ask us for help.................................................... 26-27 Alzheimer’s Society – United Against Dementia........................................................... 28-29 Useful contacts................................................................................................................ 30-31

Welcome and introduction This guide is intended to help you, your carer and your relatives understand how your local health services can help you after discharge from hospital. Also information to help you to live independently or access support and care services in your area.

Read online

To view this guide online as an interactive ebook visit: www.regionalcare.co.uk/options/sheffield/spring2022 Sheffield

OCTAGON DES IG N & M A R KE T I NG LT D

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Where to get support As you get older, or if you’ve had an illness or operation, you may find that you’re struggling with some of the daily tasks you used to do easily – like dressing, washing or getting out and about. This guide has lots of great advice on the support that’s available in Sheffield to help you stay healthy, and to live independently at home. And if you need a little extra help while you get better, or long term support, there’s advice on other options like moving to be nearer a relative, living in sheltered accommodation or extra care housing, and living in a care home.

Sheffield Directory The first place to look is www.sheffielddirectory.org.uk.

This is a website full of really useful information about services, groups and activities in Sheffield.

It’s the best source of advice on what you can do yourself, and how to get help from your community.

And you’ll find many local services which aim to keep you independent, which anyone can access at any time, without the need for any type of assessment.

Get advice on coping with low mood, depression, anxiety and stress from the IAPT Team (Improving Access to Psychological Therapies): www.iaptsheffield.shsc.nhs.uk.

Call (0114) 226 4380.

We’ve included some of the most popular solutions below – but you’ll find many more options in Sheffield Directory: www.sheffielddirectory.org.uk.

Sheffield Directory also has details of all the groups and services to help reduced loneliness and feeling isolated. Visit the website at: www.sheffielddirectory.org.uk/loneliness.

Keeping healthy and well If you’re looking to improve your health and wellbeing there’s something in Sheffield for you.

Local and national NHS websites give advice you can follow to help you: • Rest and sleep better at night • Eat a balanced diet, with lots of fruit and vegetables • Be more active – safe exercise to keep you physically and mentally healthy.

To get started check out the NHS Choices website: www.nhs.uk, or find details of local health services and advice: www.sheffieldccg.nhs.uk.

Other local services to consider: Get help to stop smoking: www.yorkshiresmokefree.nhs.uk.

Call 0800 612 0011 (free from landlines), 0330 660 1166 (free from most mobiles).

Find out about the Live Lighter programme – aimed at helping you keep a healthy weight. www.livelightersheffield.com. Call (0114) 270 2043.

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Get support to reduce your drinking from START (the Sheffield Treatment and Recovery Team: https://shsc.nhs.uk/services.

Call (0114) 305 0500.

Staying active and things to do It can make a big difference to how you feel when you have a busy social life and stay active. Regular exercise is important, but you also stay active by visiting people, taking part in your community or volunteering.

Sheffield Directory lists hundreds of activities, classes and things to do: www.sheffielddirectory.org.uk.

Or get motivated to get moving at www.movemoresheffield.com – using their free app to keep you on track.

Discover the wide variety of projects and causes you can support by volunteering.

Visit the Volunteer Centre website: www.sheffieldvolunteercentre.org.uk or call them on (0114) 253 6649.

Getting out and about Being able to get out and about means you can stay connected with friends and family, be independent and take part in your community and the city. Find tips to make travelling around Sheffield easier and cheaper: www.sheffielddirectory.org.uk/transport.

Get discounted travel from Travel South Yorkshire and help to plan your journeys: www.travelsouthyorkshire.com.

Learn about community transport help like the Shopper Bus Service, Community Car Scheme, Cityride Door-toDoor and the Mobility for Leisure Service. All available from Sheffield Community Transport: www.sheffieldct.co.uk. Call (0114) 276 6148.

Support in your home Most of us want to live independently in our own home for as long as possible, but from time to time we may need some support and assistance.

A low-cost piece of equipment, or the help of a local group or service, can make all the difference.

How to get started…

To loan equipment to help make life easier contact the Community Equipment Service. Call (0114) 553 6449 or online www.medequip-uk.com/contact/rotherham.

They have an online and printed independent living catalogue you can order.

Get peace of mind for you or someone you love from the City Wide Care Alarms Service. They can visit you at home to show how the equipment works – at no charge and no pressure to buy. The simple equipment makes it easy to raise the alarm if you fall or get into difficulty, and they can help with other problems like taking your medicines regularly.

Full details: www. sheffield.gov.uk/carealarms.

Call (0114) 242 0351.

Find help with cleaning and shopping, handypersons and gardeners: www.sheffielddirectory.org.uk Find other trades like plumbers, carpenters and electricians that hold the government backed TrustMark from the website: www.trustmark.org.uk.

Make things easier for a bit by having your meals delivered. As well as a huge range of ready-meals available from your local supermarkets you can get delivered with your shopping, there are specialist companies that can deliver frozen meals: • Oakhouse Foods. Web: www.oakhousefoods.co.uk.

Call 0333 370 6700.

• Wiltshire Farm Foods. Web: www.wiltshirefarmfoods.com.

Call 0800 077 3100.

Or have a regular hot meal delivered to your home from Park Care Meals. Web: www.parkcaremeals.co.uk.

Call (01709) 378 100.

Short term support in your home (also called reablement) You may be referred to get short-term support to help you regain your independence at home from the Council’s Short Term Intervention Team (STIT), when you’re leaving hospital.

This kind of help can make a real difference when getting better after an illness, a fall, or after an operation.

The team will give you: • information and advice about organisations near to you that can help you regain independence in your own home.

• the strength and ability to continue to live in your own home, like help with personal care (washing and getting dressed), preparing meals and medication.

• the confidence to live independently by providing the opportunity to talk through what you’re struggling with and, either learn new ways to do things or use equipment to support you.

• advice on how you can keep in touch with family and friends.

There are also other services and organisations that may be able to support and advise you if you think that this kind of support may help you to remain independent at home.

If you need long term support, the team will also talk to you about having an assessment of your needs. If you have eligible care and support needs we will help you to plan the support you need to live as independently as possible. This is called a Support Plan.

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Unlike NHS health services, adult social care is not free.

Most people pay for some or all of their support. If you need long term care and support, we’ll talk to you about your finances and work out what you can afford to pay towards the costs of your care and support, and what, if anything, we’ll contribute.

Your Support Plan can include equipment and services like home support, to help you to continue to live at home and regain your independence. The amount of support you need may reduce over time as you regain your ability to do things for yourself. We will work with you to review the amount of support you need over time to stay independent in your home.

If you’re leaving hospital the ward staff will contact the First Contact Team. To contact the team direct visit the First Point Reception at Howden House in the city centre. Or call the team on (0114) 273 4908, or email asc.howdenhouse@sheffield.gov.uk.

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Moving home If you need more support than we can provide in your home, we will talk to you about your options.

Living closer to a relative or friend. The Sheffield Property Shop website explains how you can swap properties with another tenant – either to live closer to someone who help you or live in a more suitable home.

Find out more: www.sheffieldpropertyshop.org.uk, call (0114) 293 0000. For options outside Sheffield try www.houseexchange.org.uk.

Medical priority rehousing. Our Health and Housing Team can help if you’re having problems moving around your home because of a health condition or disability.

They can also help if you, or your carer, need to move closer, to make it easier for them to care for you.

You can apply for this support using the form on the council website: www.sheffield.gov.uk or call the team on (0114) 273 5522.

Sheltered housing. These housing schemes provide homes you can rent. You can be as independent as possible, while enjoying communal facilities like a laundry, kitchen, lounge and garden. Most schemes have a warden you can contact for help, and a link to the City Wide Care Alarms service for peace of mind. Often schemes arrange regular outings and activities. There are 30 schemes in Sheffield – for details visit: www.sheffield.gov.uk/home/ housing/sheltered-housing or call (0114) 293 0000.

Extra care housing. These schemes are similar to sheltered housing, with yhomes you can buy with communal facilities, staff on site and support so you can live independently. For more details visit www.sheffield. gov.uk or call the First Contact Team on (0114) 273 4908.

Residential care. There are now lots of services and support that can help you to keep independent and delay having to move into a care home. We’ve described many of these services in this guide, but if there’s something else you need to help you stay in your home please do get in touch with our First Contact Team. Often they can tell you about new ways to solve your problems that mean you can maintain your independence.

If you need care and support that can only be provided in residential care you need to plan carefully how you will move into the care home, and how you will pay for the costs of your place in the home.

You’ll find details about all the homes in Sheffield on our directory: www.sheffielddirectory.org.uk/carehomes. Each home has details of the quality of the care they provide, their location and the types of care they provide.

Take time to decide where you will live. If possible visit a number of homes in the area. Ask each home about the daily routine, and the times that meals are served, bedtime and when relatives can visit you. Check when the residents get to talk to the management about the quality of care (usually called the resident’s committee), and when the home’s menu and activities are reviewed. You can get a useful checklist of how to help you compare different homes from our website: www.sheffielddirectory.org.uk/ carehomes. The checklist can help you to remember what questions to ask each home, to check the quality of their care and choose the home you want to live in.

Most people pay for some or all of their care and support in a home.

We’ll ask you about your income, including any benefits, pensions or earnings, and any savings or investments you have (often called your capital). We’ll use this information and national rules based on the Care Act 2014 to work out what you can afford to pay and what, if anything, we’ll contribute towards the cost of your care.

If you choose not to tell us about your finances, you will have to pay the total cost of your care.

If you have capital over £23,250 you must pay the total cost of your care. If you have capital of £14,250 to £23,250 your capital and income are used to work out what you will pay for your care. If your capital is less than £14,250 your income is used to work out what you will pay for your care.

We won’t ask you to pay more towards the cost of your care than your financial assessment shows you can afford.

We can provide more information and answer any questions you have during the financial assessment. You can also get more information from our guides. Visit the council website www.sheffield.gov.uk/home/social-care/ cost-of-care.

It’s important you get good and impartial financial information and advice, so you have a better understanding of how your resources can be used more flexibly to fund a wider range of care options. The Money Helper service can provide free, impartial and independent financial information and advice about choosing the right care services and paying for the cost of care. Visit www.moneyhelper.org.uk or call 0800 138 7777. You can also get a factsheet with lots of advice on managing your finances from the Sheffield City Council website: www.sheffield.gov.uk/factsheets. However, choosing how to pay for your long-term care is a big decision. You should speak to a Regulated Financial Adviser before deciding which option is best for you. A Financial Adviser will be able to discuss how you can help make your money last and let you know about financial products specifically designed to help with paying care costs.

There’s a list of Regulated Financial Advisers on the Financial Conduct Authority website: www.fca.org.uk.

Unlike NHS healthcare, residential care is not free. If you need help from Sheffield City Council to arrange or pay for your care we will talk to you about the problems you are having. If we agree that you need residential or nursing care, we’ll talk to you about your finances. This is called a financial assessment.

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NHS Sheffield Clinical Commissioning Group (CCG) is encouraging those people who’ve not yet had their vaccination to come forward Everyone aged 16 and over can now book their covid vaccination.

It’s quick and simple to book at www.nhs.uk/covid-vaccination, by phoning 119, or by visiting a walk in clinic, details of which are available here www.nhs.uk/ conditions/coronavirus-covid-19/ coronavirus-vaccination/find-awalk-in-coronavirus-covid-19vaccination-site/.

Alun Windle, Chief Nurse and Covid Vaccination Lead at NHS Sheffield CCG, said: “Since the start of the covid vaccination roll out, rates of hospitalisation due to covid is declining for all age groups. Public Health England data show that the risk of hospitalisation is reduced by 35 to 45% after one dose of either vaccine. This is great news and shows why it is so important to go for your vaccination when invited. With lockdown restrictions now eased it is more important than ever that as many people as possible are vaccinated.”

To give yourself the best protection and to protect those around you, people aged 18 and over need to have both doses of a covid vaccine. 16 – 17 year olds only need one vaccine.

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Don’t skip your second dose, if you experienced side effects with your first vaccination please don’t let it put you off having your second. It’s important that you still return for your next appointment.

You may experience side effects from your second dose but these are mild and will last for 2-3 days. If you don’t have both doses, this may put your health at risk and at risk of complications from covid if you catch it.

You may not be protected until at least seven days after your second dose. Being vaccinated doesn’t protect you completely, but it is our best defence in our global fight against this pandemic.

The NHS has now launched booster vaccinations for those most at risk of covid.

You’ll be invited for a booster at least 6 months after you had your 2nd dose. The NHS will let you know when it’s your turn to have a booster dose. It’s important not to contact the NHS for one before then.

It’s important to remember that even if you have had two doses of a covid vaccine, you may still give covid to someone else so please continue to follow social distancing where possible.

Check out the CCG’s website for up to date information on covid vaccinations: https://www.sheffieldccg.nhs.uk/Your-Health/ covid-19-vaccine.htm

Home for elderly people

Small registered charity providing quality care in a warm and friendly atmosphere.

Telephone (0114) 266 3440 14 Taptonville Crescent, Sheffield, S10 5BP mail@taptonholme.net

www.taptonholme.co.uk Registered Charity No. 515698

With pleasant gardens and located close to local amenities.

In house entertainment and outings provided at no extra cost.

Visitors always welcome

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OPTIONS A guide to care and independent

living

Leaving hospital

Sheffield

Spring 2022

FREE

guide

What’s next?

NHS continuing healthcare Who’s eligible?

10

SOCIAL CARE

tips

Healthcare services

DESIGN PRINT SUPPORT

Choosing the right one

Every possible care has been taken to ensure that the information given in this publication is correct at the time of going to print. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners. Octagon Design & Marketing Ltd. ©2022. Rossington Hall, Great North Road, Doncaster, South Yorkshire, DN11 0HR. Tel: 01302 714528

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To advertise in this publication please call the sales team on 01302 714528 Rossington Hall, Great North Road, Doncaster, South Yorkshire DN11 0HR 01302 714528 | www.octagon.org.uk | info@octagon.org.uk

Options Sheffield is published by Octagon Design and Marketing Ltd with editorial contributions from Sheffield City Council, the CQC, Age UK, Alzheimer’s Society and the NHS. The editorial contributors have not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor do the editorial contributors endorse any of the products or services.

ADSWAD LTD SUPPORT SERVICES

A direct service with a difference Adswad a limited by guarantee, organisation and is registered with CQC to provide support for all vulnerable adults to live their lives as they choose within their own homes.

We have a staff team that will deliver services in accordance with Person Centre Plans, Support Practise Guidelines, Support Strategies and Risk Assessments.

Asda is our local

The aims of the company, is to enable individuals (with support) to take more control over their lives, develop more skills and increase their independence.

The company prides itself on working to the outcomes of the Care Quality Commission Essential Standards when delivering services that promotes dignity / empowers human rights and aids independence to improve or to sustain a quality of life.

Adswad will work with social services, families, guardians and service users with their own budgets in their best interest, to deliver person centred support services to meet the individual’s needs. We will support the service user to integrate within their own communities so equality is reached and staff would promote independent living skills. These skills depend on individual service users and could range from support within their own homes with personal care, home economic, paying bills, medication and anything that is identified within their assessment needs. We offer a meet and greet to assess what the client wants. Some services are to give clients opportunities to access leisure or social activities and a befriending service.

The staff team have enhanced CRB’s and are qualified workers with qualifications ranging from NVQ 2 to NVQ3 NVQ4 (RMA). Staff will have the on-going basic mandatory qualification and these will be up-dated as and when necessary.

Support cost will be £15 per hour week days/£15.50 at weekends and £60 per sleep-in. These prices are supplied by Adswad Ltd so please check them yourself for accuracy.

This service is registered and inspected by Care Quality Commission (CQC) to ensure a quality service is delivered and was last inspection was on 20/21/22 August 2018, the out come is listed on CQC web site.

relationships

The company registration number is 08008042

Tel: 0114 2467607 mobile: 07590 830616 E-mail: stevejen@talktalk.net

Recruiting staff at £9.75 per hour 11

The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care.

We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one.

You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia.

We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided.

You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61.

Here are some tips to help you choose your care.

Social care Top tips 1

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The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia.

CQC’s Chief Inspector for Adult Social Care, Andrea Sutcliffe always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)?

Look for care homes and home care agencies where the staff involve people who use services and their families and carers, and treat individuals with compassion, kindness, dignity and respect.

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Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive. They should also be capable and confident in dealing with your particular needs. You should always feel that their support is helping you to live the life you want to.

A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account.

Think about whether a home is close enough to family, friends, and community facilities.

Look at how well-led and managed a home is. What does it have in place to ensure that it delivers high quality care? Does it promote meaningful activity and connect the home with the community?

If you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk/home-and-care.

If you would like to organise your care yourself, you can find a care worker or personal assistant through an agency. Your local social services department should be able to provide details of approved agencies.

CQC’s ratings will identify services as:

Outstanding H Good ● Requires improvement ● Inadequate ● This will help you make informed choices around your care.

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Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care, contact the service provider in the first instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police.

You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.

The Care Quality Commission has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Care Quality Commission endorse any of the products or services.

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The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care.

We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one.

You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia.

We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided.

You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care.

You can also call us to share an experience of care on 03000 61 61 61.

Here are some tips to help you choose your care.

GP Top tips 1

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If you are new to an area you can find details of local GP services such as doctors’ practices, out-of-hours services and walkin centres in our online directory of care services www.cqc.org.uk/content/doctorsgps You can search any of these services by the name of the service, a place name or your postcode at www.cqc.org.uk

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Outstanding H Good ● Requires improvement ● Inadequate ●

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After an inspection, CQC publishes its findings in a report on its website. You can use these reports to check and compare services in your area.

There are already over 1,000 reports about GP practices published on the CQC website.

CQC launched its new-style inspection reports for GPs – looking at the five key areas SAFE, EFFECTIVE, CARING, RESPONSIVE and WELLLED – you can use the reports to compare local GPs and choose services.

CQC rates all GPs to help people make choices about where they get treatment. This will be on a four-point scale:

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CQC will also look at how specific population groups are treated and give a rating. For instance how well they serve: Mothers, children and young people, vulnerable older people (over 75s) and people with long-term conditions.

People will be able to choose a GP service that rates highly on the areas that matter to them.

We welcome your feedback (good and bad) on the services you, or a loved one, receives from your GP. You can share information with us online at http://www.cqc.org.uk/share-yourexperience-finder or call us on 03000 61 61 61.

Telephone: 03000 616161 • Web: www.cqc.org.uk /CareQualityCommission

@CareQualityComm

You can also use these new style inspection reports to find out more about local services and choose the one that is best for your needs.

The Care Quality Commission has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Care Quality Commission endorse any of the products or services.

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Editorial content supplied by: the NHS

NHS continuing healthcare Some people with long-term complex health needs qualify for free social care arranged and funded solely by the NHS. This is known as NHS continuing healthcare.

Where can NHS continuing healthcare be provided?

NHS continuing healthcare can be provided in a variety of settings outside hospital, such as in your own home or in a care home.

Am I eligible for NHS continuing healthcare?

NHS continuing healthcare is for adults. Children and young people may receive a “continuing care package” if they have needs arising from disability, accident or illness that cannot be met by existing universal or specialist services alone.

Find out more about the children and young people’s continuing care national framework on GOV.UK

Your eligibility for NHS continuing healthcare depends on your assessed needs, and not on any particular diagnosis or condition.

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You should be fully involved in the assessment process and kept informed, and have your views about your needs and support taken into account.

Carers and family members should also be consulted where appropriate.

A decision about eligibility for a full assessment for NHS continuing healthcare should usually be made within 28 days of an initial assessment or request for a full assessment.

If you are not eligible for NHS continuing healthcare, you can be referred to your local council who can discuss with you whether you may be eligible for support from them.

If you still have some health needs then the NHS may pay for part of the package of support. This is sometimes known as a “joint package” of care.

To be eligible for NHS continuing healthcare, you must be assessed by a team of healthcare professionals (a multidisciplinary team). The team will look at all your care needs and relate them to: • what help you need • how complex your needs are • how intense your needs can be • how unpredictable they are, including any risks to your health if the right care is not provided at the right time Your eligibility for NHS continuing healthcare depends on your assessed needs, and not on any particular diagnosis or condition. If your needs change then your eligibility for NHS continuing healthcare may change.

Information and advice The process involved in NHS continuing healthcare assessments can be complex. An organisation called Beacon gives free independent advice on NHS continuing healthcare.

Visit the Beacon website or call the free helpline on 0345 548 0300.

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Editorial content supplied by: the NHS

NHS continuing healthcare assessments Clinical commissioning groups, known as CCGs (the NHS organisations that commission local health services), must assess you for NHS continuing healthcare if it seems that you may need it.

For most people, there’s an initial checklist assessment, which is used to decide if you need a full assessment. However, if you need care urgently – for example, if you’re terminally ill – your assessment may be fast-tracked.

For most people, there’s an initial checklist assessment, which is used to decide if you need a full assessment.

Initial assessment for NHS continuing healthcare The initial checklist assessment can be completed by a nurse, doctor, other healthcare professional or social worker. You should be told that you’re being assessed, and be asked for your consent.

Depending on the outcome of the checklist, you’ll either be told that you do not meet the criteria for a full assessment of NHS continuing healthcare and are therefore not eligible, or you’ll be referred for a full assessment of eligibility.

Being referred for a full assessment does not necessarily mean you’ll be eligible for NHS continuing healthcare. The purpose of the checklist is to enable anyone who might be eligible to have the opportunity for a full assessment.

The professional(s) completing the checklist should record in writing the reasons for their decision, and sign and date it. You should be given a copy of the completed checklist.

You can download a blank copy of the NHS continuing healthcare checklist from GOV.UK

Full assessment for NHS continuing healthcare Full assessments for NHS continuing healthcare are undertaken by a multidisciplinary team (MDT) made up of a minimum of 2 professionals from different healthcare professions. The MDT should usually include both health and social care professionals who are already involved in your care.

You should be informed who is co-ordinating the NHS continuing healthcare assessment.

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Editorial content supplied by: the NHS

The team’s assessment will consider your needs under the following headings: • breathing • nutrition (food and drink) • continence • skin (including wounds and ulcers)

NHS continuing healthcare should be provided.

The assessment should take into account your views and the views of any carers you have. You should be given a copy of the decision documents, along with clear reasons for the decision.

You can download a blank copy of the NHS continuing healthcare decision support tool from GOV.UK

• mobility • communication • psychological and emotional needs • cognition (understanding) • behaviour

If you’re eligible for NHS continuing healthcare, the next stage is to arrange a care and support package that meets your assessed needs.

• drug therapies and medicine • altered states of consciousness

Fast-track assessment for NHS continuing healthcare If your health is deteriorating quickly and you’re nearing the end of your life, you should be considered for the NHS continuing healthcare fast-track pathway, so that an appropriate care and support package can be put in place as soon as possible – usually within 48 hours.

• other significant care needs These needs are given a weighting marked “priority”, “severe”, “high”, “moderate”, “low” or “no needs”.

If you have at least 1 priority need, or severe needs in at least 2 areas, you can usually expect to be eligible for NHS continuing healthcare.

You may also be eligible if you have a severe need in 1 area plus a number of other needs, or a number of high or moderate needs, depending on their nature, intensity, complexity or unpredictability.

In all cases, the overall need, and interactions between needs, will be taken into account, together with evidence from risk assessments, in deciding whether

Care and support planning If you’re eligible for NHS continuing healthcare, the next stage is to arrange a care and support package that meets your assessed needs.

Depending on your situation, different options could be suitable, including support in your own home and the option of a personal health budget.

If it’s agreed that a care home is the best option for you, there could be more than 1 local care home that’s suitable.

Your CCG should work collaboratively with you and

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Editorial content supplied by: the NHS

consider your views when agreeing your care and support package and the setting where it will be provided. However, they can also take other factors into account, such as the cost and value for money of different options.

a completed checklist or request for a full assessment, unless there are circumstances beyond its control.

If the CCG decides you’re eligible, but takes longer than 28 days to decide this and the delay is unjustifiable, they should refund any care costs from the 29th day until the date of their decision.

NHS continuing healthcare reviews If your needs have changed, the review will also consider whether you’re still eligible for NHS continuing healthcare.

If you’re eligible for NHS continuing healthcare, your needs and support package will normally be reviewed within 3 months and thereafter at least annually. This review will consider whether your existing care and support package meets your assessed needs. If your needs have changed, the review will also consider whether you’re still eligible for NHS continuing healthcare.

If you’re not eligible for NHS continuing healthcare If you’re not eligible for NHS continuing healthcare, but you’re assessed as requiring nursing care in a care home (in other words, a care home that’s registered to provide nursing care) you’ll be eligible for NHS-funded nursing care.

Refunds for delays in NHS continuing healthcare funding

This means that the NHS will pay a contribution towards the cost of your registered nursing care. NHSfunded nursing care is available irrespective of who is funding the rest of the care home fees.

CCGs will normally make a decision about eligibility for NHS continuing healthcare within 28 days of getting

Find out more about NHS continuing healthcare from NHS England

Frequently asked questions about

NHS continuing healthcare

Q

FAQ’s

I have a local authority support package that works well. I’m now eligible for NHS continuing healthcare – will my support package change?

If you’re concerned about changes to your care package because of a move to NHS continuing healthcare, your CCG should talk to you about ways that it can give you as much choice and control as possible. This could include the use of a personal health budget, with 1 option being a “direct payment for healthcare”.

Q

Can I refuse an assessment for NHS continuing healthcare? If I refuse, will I be able to get services from my local authority?

An assessment for NHS continuing healthcare cannot be carried out without your consent, so it’s possible to refuse. However, if you refuse, although you’ll still be entitled to an assessment by the local authority there’s no guarantee that you’ll be provided with services. There’s a legal limit on the types of services that a local authority can provide.

If you refuse to be assessed for NHS continuing healthcare, the CCG should explore your reasons for refusing, and try to address your concerns. If someone lacks the mental capacity to consent to or refuse an assessment, the principles of the Mental Capacity Act will apply and in most circumstances an assessment will be provided in the person’s best interest.

Q

My relative is in a care home and has become eligible for NHS continuing healthcare. The CCG says the fees charged by this care home are more than they would usually pay, and has proposed a move to a different care home. I think a move will have a negative effect on my relative. What can we do?

If there’s evidence that a move is likely to have a detrimental effect on your relative’s health or wellbeing, discuss this with the CCG. It will take your concerns into account when considering the most appropriate arrangements.

If the CCG decides to arrange an alternative placement, they should provide a reasonable choice of homes.

Q

Is it possible to pay top-up fees for NHS continuing healthcare?

No, it is not possible to top up NHS continuing healthcare packages, like you can with local authority care packages.

The only way that NHS continuing healthcare packages can be topped up privately is if you pay for additional private services on top of the services you’re assessed as needing from the NHS. These private services should be provided by different staff and preferably in a different setting.

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Personal budgets and direct payments You’ll be given a personal budget to spend if your local council decide you’re eligible for help with any social care and support you need. You can request an assessment from the council to establish your needs.

The money in your personal budget can be paid to you, to help you make more decisions about how it’s spent. This is known as a direct payment.

What is a personal budget?

Your personal budget is the amount of money your local council will pay towards any social care and support you need.

The amount of money in your personal budget is decided by your local council after a needs assessment to work out: • what kind of care and support you need • how much it will cost • how much you’re able to afford yourself

If you’re a carer, you may be entitled to receive a personal budget after having a carer’s assessment to see what might help make your life easier.

Carers and personal budgets If you’re a carer, you may be entitled to receive a personal budget after having a carer’s assessment to see what might help make your life easier.

A carer’s assessment is free and anyone over 18 can ask for one.

Choosing how to receive your personal budget

You can also choose a combination of these options.

For example, the council could arrange some of your care but send you the rest of the money. This is often called a mixed package or “mix and match”.

If the council manages your money The money in your personal budget will be spent for you by the council. They will arrange all your care and support based on your agreed care plan.

They still need to check you’re happy with the care they’re arranging for you.

If your money is paid to another organisation The organisation you choose, such as your care provider, will speak to the council and arrange the payments.

Sometimes other organisations charge you extra money to arrange payments from the council.

The benefits of direct payments Direct payments give you more flexibility over how your care and support is arranged and provided.

For example, you could choose to hire care workers or personal assistants who:

You can ask the council to either:

• are always the same people and available when you need them

• manage your personal budget for you

• speak the same language as you

• pay the money to another organisation – such as a care provider

• have experience working with your care needs

• pay the money directly to you or someone you choose – this is known as a direct payment

• are a specific person that has been recommended to you • can help you get to shops or social events

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There are many ways you could choose to use the money. It’s your choice as long as you’re spending your personal budget on things that meet your agreed care plan.

Most councils will ask for evidence of how you’ve spent your money every 3 months.

When to consider other options You may decide direct payments are not helpful if:

You could also consider having someone else manage your direct payments, for example a friend or family member.

• you’re worried about managing money or the people you employ • you spend a lot of time in hospital • you would rather the council arranged your care If you’re not confident about keeping records or managing the people who care for you, your local council should be able to provide support.

You could also consider having someone else manage your direct payments, for example a friend or family member. You’ll need to set up a trust for payments that are managed by someone else.

The Money Advice Service has information about setting up a trust.

How to apply for direct payments You should be offered direct payments as an option after your needs assessment.

You can also ask your local council’s social services department about direct payments.

How direct payments work If you choose direct payments, the council will send you the money in your personal budget by either: • paying it directly into a bank, Post Office, building society or National Savings and Investments account • sending you a pre-paid card You can then choose how you spend the money on your own care and support, as long as it matches the care plan you’ve agreed with the council.

Signing a direct payment agreement The council might ask you to sign a document called a direct payment agreement. This says: • how the council want you to record your spending – for example, keeping receipts

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• your responsibilities as an employer - if you’re paying for a care worker If you spend direct payments on something that isn’t agreed in your care plan, the council could take the money back or end the direct payments.

If you’re struggling to manage your money Ask your local council for advice or call the Money Advice Service on 0800 138 7777.

If you want someone else to receive the direct payment You could speak to the council and agree for the money to be sent to someone who will spend it for you. For example: • a carer

When choosing an agency, decide what sort of service you’re looking for and the tasks you need help with.

• a friend or family member • someone else who speaks up for you (an advocate) You may need to write down how they will spend the money and which decisions they can make for you.

This is known as a decision-making agreement.

Employing your own carer or personal assistant If you decide to hire a carer or personal assistant yourself, it’s important to know the responsibilities you’ll have as an employer.

Although support from the council should be available, you may need to arrange:

• background checks or references • tax • National Insurance • pension contributions Read more about employing someone to work in your home on GOV.UK. Disability Rights UK also have more information on getting a personal assistant.

If you don’t want to become an employer You could choose to hire care workers through an agency instead. This removes the legal obligations of being an employer, but could: • cost you more money • remove some of the benefits - such as having the same person provide your care

How to research a care agency When choosing an agency, decide what sort of service you’re looking for and the tasks you need help with.

It’s a good idea to contact more than one agency, as they may offer different types of services.

You can find out about local home care agencies by: • speaking to your local council’s social services department • contacting the UK Homecare Association

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There are also organisations that inspect care agencies to see how well they are doing. The Care Quality Commission (CQC) regulates all health and adult social care in England.

How to complain about personal budgets

You might see a CQC inspection rating when you search online for care home agencies. Their 4 ratings are:

You still have the right to complain if you:

• Outstanding • Good

• don’t agree with the amount of money in your personal budget

• Requires improvement

You could either:

• Inadequate

• speak to your social worker about being re-assessed

You could also search for care home agencies on the CQC website to see their full reports.

It’s worth speaking to your council’s social services before making an official complaint to see if they can help.

• have been told you’re not eligible to receive money towards your care and support

• call your local council social services and request a complaints form

Telephone helplines

Your council should also have a formal complaints procedure on its website.

If you would like support to help you manage your personal budget or direct payments, speak to your council or call:

If you’re not happy with the council’s response Contact your Local Government Ombudsman. They investigate all adult social care complaints.

• the Disability Rights UK personal budgets helpline on 0330 995 0404

• Age UK have a detailed fact sheet on personal budgets and direct payments in social care

• the Age UK advice line on 0800 055 6112 (for older people)

• The Money Advice Service has a guide to direct payments

NHS-funded nursing care NHS-funded nursing care is when the NHS pays for the nursing care component of nursing home fees. The NHS pays a flat rate directly to the care home towards the cost of this nursing care.

Who is eligible for NHS-funded nursing care?

If you’re eligible for NHS-funded nursing care, the NHS will arrange and fund nursing care provided by registered nurses employed by the care home.

by registered nurses employed by the care home.

Services provided by a registered nurse can include planning, supervising and monitoring nursing and healthcare tasks, as well as direct nursing care.

If you’re not eligible for NHS-funded nursing care and you don’t agree with the decision about your eligibility, ask your CCG to review the decision.

You may be eligible for NHS-funded nursing care if:

The cost of NHS-funded nursing care

• you’re not eligible for NHS continuing healthcare but have been assessed as needing care from a registered nurse

NHS-funded nursing care is paid at the same rate across England. In April 2021, the rate was set at £187.60 a week (standard rate).

• you live in a nursing home

If you moved into a care home before 1 October 2007, and you were on the previous high band, NHS-funded nursing care is paid at a higher rate.

In April 2021, the higher rate was set at £258.08 a week. You’re entitled to continue on this rate unless:

How will my needs be assessed?

You should be assessed for NHS continuing healthcare before a decision is made about whether you are eligible for NHS-funded nursing care.

Most people don’t need a separate assessment for NHS-funded nursing care. However, if you do need an assessment or you haven’t already had one, your clinical commissioning group (CCG) can arrange an assessment for you. Find your local CCG.

• you no longer have nursing needs • you no longer live in a care home that provides nursing

Outcome of the assessment

• your nursing needs have reduced and you’re no longer eligible for the high band, when you would change to the standard rate of £187.60 a week, or

If you’re eligible for NHS-funded nursing care, the NHS will arrange and fund nursing care provided

• you become entitled to NHS continuing healthcare instead

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Editorial content supplied by: the NHS

Paying for your own care (self-funding) You will not be entitled to help with the cost of care from your local council if: • you have savings worth more than £23,250

you’ll have to pay will help you budget.

Paying for carers at home

• you own your own property (this only applies if you’re moving into a care home)

A typical hourly rate for a carer to come to your home is around £20, but this will vary depending on where you live.

You can ask your council for a financial assessment (means test) to check if you qualify for any help with costs.

Having a carer who lives with you costs from around £650 a week. But it can cost as much as £1,600 a week if you need a lot of care.

You can choose to pay for care yourself if you don’t want a financial assessment.

Paying for a care home There are 2 types of care home:

How to arrange your care as a self-funder • residential homes have staff that help with everyday You can:

Even if you choose to pay for your care, your council can do an assessment to check what care you might need. This is called a needs assessment.

tasks such as getting dressed and supply all your meals

• arrange and pay for care yourself without involving the council

• nursing homes also offer 24-hour nursing care

• ask the council to arrange and pay for your care (the council will then bill you, but not all councils offer this service and they may charge a fee)

• £600 a week in a residential home

Find out what care you need Even if you choose to pay for your care, your council can do an assessment to check what care you might need. This is called a needs assessment.

For example, it’ll tell you whether you need home help from a paid carer for 2 hours a day or 2 hours a week and precisely what they should help you with.

The needs assessment is free and anyone can ask for one.

How much will care cost?

Social care can be expensive. Knowing how much

A room in a care home costs: • £840 a week in a nursing home The price will vary according to where you live and the type of care you need.

For example, serious health problems like dementia and chronic obstructive pulmonary disease (COPD) can increase the cost.

Benefits can help with care costs You may be eligible for benefits, like Attendance Allowance and Personal Independence Payment (PIP), which aren’t means-tested.

You can use them to pay towards the cost of your care.

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payment scheme.

You can get more information from: • the Money Advice Service: deferred payment schemes • Independent Age: guide to care home fees and your property

Get expert financial help You can get unbiased expert advice from a specialist care fees adviser.

They’ll help you compare all your options before you decide what’s right for you.

Find a specialist care fees adviser in your area with:

Can I avoid selling my home?

You won’t have to sell your home to pay for help in your own home.

• the Society of Later Life Advisers (SOLLA) on 0333 2020 454

But you may have to sell your home to pay for a care home, unless your partner carries on living in it.

Telephone help

Sometimes selling your home to pay care home fees is the best option.

• Age UK on freephone 0800 169 6565

But there may be other ways to pay care home fees if you don’t want to sell your home straight away.

Releasing money from your home (equity release) Equity release lets you take money that’s tied up in your home without selling it. It’s available if you’re over 55.

Contact your local council about 3 months before you think your savings will drop to below £23,250 and ask them to reassess your finances.

• PayingForCare, a free information service for older people

But you have to pay interest on the money you take out, which can be expensive.

The Money Advice Service has more information on equity release.

Renting out your home

Get advice on paying for care from:

• Independent Age on freephone 0800 319 6789 • the Money Advice Service on freephone 0800 138 7777

If your savings run out If your savings fall below £23,250, your council might be able to help with the cost of care.

Contact your local council about 3 months before you think your savings will drop to below £23,250 and ask them to reassess your finances.

Councils provide funding from the date you contact them. You won’t be reimbursed if your savings are less than £23,250 before you contact them.

You can rent out your home and use the income to help pay your care home fees.

What you can get for free

A deferred payment scheme A deferred payment scheme can be useful if you have savings less than £23,250 and all your money is tied up in your property.

This can include:

The council pays for your care home and you repay it later when you choose to sell your home, or after your death.

Ask your council if you’re eligible for a deferred

You might be able to get some free help regardless of your income or if you’re paying for your care.

• small bits of equipment or home adaptations that each cost less than £1,000 • NHS care, such as NHS continuing healthcare, NHSfunded nursing care and care after you have been discharged from hospital

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Driving and using public transport if you have mobility issues If you’re older or disabled, there are ways to make it easier for you to use public transport or to drive.

You can get help: • using public transport • getting discounts on public transport • from the NHS with travel costs • finding community transport schemes • using taxis If you have mobility problems and you need a car to get around, you may be able to get help with costs and parking by:

If you’re using public transport, it’s worth contacting the transport operator before you travel to make sure they’re able to provide the help you need.

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• discounted or free road tax • a Blue Badge parking permit • leasing a vehicle through the Motability scheme You can also find out about walking aids, wheelchairs and mobility scooters.

Using public transport All public transport has to be “accessible” so disabled passengers can use it. Public transport also has to accept guide dogs or assistance dogs.

If you’re using public transport, it’s worth contacting the transport operator before you travel to make sure they’re able to provide the help you need.

Buses and trains usually have priority seating for older people and people with disabilities. They also usually have space and wide doors for wheelchairs. Some

buses, trains and trams are fitted with ramps.

Public transport in London London transport (trains, buses and river boats) is being upgraded to improve step-free access, to help with wheelchair access and avoiding stairs on Transport for London.

Staff at underground stations are also trained to help people move around the underground system – for example, by helping you use lifts instead of escalators and steps, and calling ahead to arrange for help at your destination.

Discounts on public transport Older people and people with disabilities can usually travel free on local buses anywhere in England between 9.30am and 11pm Monday to Friday, and at any time during the weekend and on bank holidays.

Some local councils offer free travel for longer, and some allow a companion to travel with you for free.

Find your local council on GOV.UK. Apply for an older person’s bus pass on GOV.UK or apply for a disabled person’s bus pass on GOV.UK. If you often travel by train, it’s probably worth checking the Disabled Persons Railcard website to see if you are eligible for a disabled persons railcard. This gives you, and a companion travelling with you, a third off the price of rail tickets.

Children aged 5 to 15 with disabilities are also eligible for a disabled persons railcard. This lets an adult travel with them for a third of the cost of most adult fares, while the child pays the normal child fare.

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Road tax reductions You may also be able to get a reduction in your road tax, or not have to pay it at all.

Find out more on GOV.UK about financial help if you’re disabled, such as vehicle tax exemption and vehicle tax reduction.

Blue Badge disabled parking scheme You may be able to get a Blue Badge parking permit for your car.

This lets you park in disabled parking bays.

With a Blue Badge, you can: • park for free within certain times • park on single and double yellow lines • stay longer in on-street time-limited parking bays Blue Badge schemes are run by local councils. Most councils will let you apply for or renew a Blue Badge on GOV.UK.

NHS help with travel costs

Blue Badge holders can apply for a 100% Blue Badge discount for the London Congestion Charge, on the Transport for London website.

If you pay to travel to a hospital or other NHS setting for NHS-funded treatment or tests, you may be able to claim a refund of reasonable travel costs.

Community transport schemes These schemes provide transport to and from hospitals, GP surgeries, dentists, opticians and chiropodists and podiatrists.

Many areas offer a free “Dial-a-Ride” service, which gives you doorto-door transport if you can’t use normal buses.

Motability Scheme

Many areas offer a free “Dial-a-Ride” service, which gives you door-to-door transport if you can’t use normal buses.

The Motability Scheme lets you use your mobility allowance to lease a car, powered wheelchair or scooter. You can also pay extra for a more expensive vehicle.

You need to register for some schemes and you may have to pay. Carers may be able to travel with you for an extra charge.

You need to receive 1 of the allowances used on the scheme and have at least 12 months left on your award.

Check with your local council’s social services team whether there is a community transport scheme in your area.

The allowances used include:

Using taxis Taxi and private hire companies can provide wheelchair-accessible vehicles if you ask for one when you book.

Some councils give free taxi vouchers to people who find it difficult to use public transport.

Driving with mobility problems If you have mobility problems and you need a car to get around, you may be able to get help with costs and parking.

• the higher rate mobility component of Disability Living Allowance (DLA) for adults on GOV.UK • the enhanced rate of the mobility component of Personal Independence Payment (PIP) on GOV.UK • the War Pension Scheme: Mobility Supplement (WPMS) on GOV.UK • the enhanced rate mobility component of Armed Forces Independence Payment (AFIP), which you can claim on GOV.UK if you were injured while serving in the armed forces 25

Sheffield

If someone in your household is over-50, or if you’re a carer or family member of an older person in Sheffield, then Age UK Sheffield can help you. We’re a local charity that is dedicated to supporting older people in Sheffield to live with independence, dignity, and a sense of wellbeing. Whether you need information, advice, someone to speak up for you, or high quality services, just ask us for help.

You can call us in office hours on (0114) 250 2850.

In 2019/20, we supported 3,500 over-50s in Sheffield with recorded case work, many of whom were living with long-term health conditions. Our services are accredited for quality, delivered by carefully chosen and highly-trained staff.

Information and Advice (I&A) Do you know all the benefits you could be claiming? As people’s circumstances change,

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they may become eligible for additional support, such as Carer’s Allowance or Attendance Allowance. Around 70% of enquiries to our I&A service are for benefits checks.

We will ask you some questions about your circumstances and give advice on whether we think you could get some extra help

– and we’ll also help you to complete the complex forms. In 2019/20 we helped older people in Sheffield to claim £3.24 million in benefits that they were entitled to, but hadn’t previously been claiming. In some cases this amounted to over £200 extra per week.

At Home with Age UK Sheffield

We can provide advice on almost any older person’s issue, including care options, legal and consumer issues, and we have achieved the national Advice Quality Standard, which included a “mystery shopper” check.

Our I&A service is free (supported by Westfield Health). Just call us, and we’ll do what we can to help.

Independent Living Co-ordination (ILC) As you get older, or your circumstances change, you might need a little extra support to help you to regain the independence you once had. Maybe you can’t do everything you’d like to after a recent hospital stay? Or maybe you’re finding it harder to get out and meet friends?

Our ILC service is a three-month package of support in which we will help you and your family members to achieve your independence needs – whether that be aids and adaptations to your home, increased benefits where eligible, or connecting you up to local activities and transport.

Our ILC service is a free support service targeted at people who can’t make it in to our office, people who have long-term health conditions, and people living with and beyond cancer. You don’t need to be referred to our ILC service. Just call us, tell us your needs, and if we think you need our ILC service, we’ll provide it to you, free of charge. The service is supported by Weston Park Cancer Charity, NHS Sheffield Clinical Commissioning Group and Macmillan Cancer Support.

Do you need a little extra help around the home to put your loved ones’ minds at ease? As we get older, we can’t always keep on top of some simple tasks around the home. Our “At Home” service provide a flexible personal assistant to help you with the things you need. One week it may be doing your shopping, or taking you to the supermarket. Another is doing some cleaning or supporting you to cook a meal. Maybe you’d like to be taken out to visit a friend, or go to a nice coffee shop. The service is totally flexible and built to support your needs.

Our “At Home” service always begins with a free initial assessment and care plan, and a benefits check. It’s a paid-for service, at £25 per hour – a small price to pay for the peace of mind that a family member is living well. Over the years, our hundreds of customers have told us they like that: •W e provide a full hour’s service, and don’t take time off for travelling •W e aim to provide the same support worker every time, as often as we can •A s a charity, we don’t make a profit. Any small surplus goes back into providing free services for older people in Sheffield For more information on our “At Home” service, and a free initial assessment, care plan and benefits check, call (0114) 250 2850 now.

Wellbeing Centre If your loved one is living with memory loss and dementia, and would benefit from a high quality day service with singing, dancing, arts, laughter, and husky dogs, our Wellbeing Centre is for you. It’s in the Centre in the Park, Norfolk Park, and places are available Monday to Friday, 10.00-3.30.

The Wellbeing Centre is also a paid-for service, at £51.99 per day plus lunch. You must see it to believe it – call us now to arrange a free introductory visit and benefits check.

If you live in Sheffield and are over 50, or you need advice and support for someone you know who is over 50, then we are here to help! Just give us a ring and we’ll take it from there. Call us on (0114) 250 2850.

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United Against Dementia Alzheimer’s Society wants everyone affected by dementia to know that whoever you are, whatever you are going through, you can turn to them for support, help and advice.

Dementia Connect Dementia Connect, from Alzheimer’s Society, is a personalised support service for anyone with dementia, their carers, families and friends.

We understand that dementia affects everyone differently. So whether you, a loved one, a friend or neighbour needs dementia support, we’re here for you.

We’ll connect you to a whole range of dementia support, by phone, online and face to face. Our highlytrained dementia advisers can help people come to terms with their diagnosis and navigate the complicated maze of health and social care services.

It’s free, easy to access, and offers you the support you need. Whether it’s advice on legal documents, help understanding dementia or someone to talk to when things get tough, we’re here to help.

We can keep in touch with you to make sure you keep getting the support you need. And because we know it’s never easy to tell your story, you’ll only ever need to tell it to us once.

Phone support Our dementia advisers are available to talk to on the phone seven days a week. They will listen and give you the support and advice you need, including connecting you to help in your local area and online.

We can offer you the option of regular calls so we can keep in touch, to find out how you are and help when things change.

Support line opening hours* Monday – Wednesday: 9:00am – 8:00pm Thursday – Friday: 9:00am – 5.00pm Saturday – Sunday: 10:00am – 4:00pm

*Calls charged at standard local rate.

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Online support Dementia Connect online support is available round the clock through our website. Answer a few simple questions about yourself, or someone you know, to get personalised, relevant information and advice. From guides on dementia to advice on making your home dementia friendly, get the information about the things that matter to you.

‘The Dementia Adviser was lovely and full of information.

Without Alzheimer’s Society and the Dementia Adviser we’d have nothing. She is a major networker and knows everything and everyone local. I feel in charge and empowered.’ Katherine, living with dementia

If you need further support, you can request a call from our dementia advisers, who should be in touch with you within a week. Our online support includes Talking Point, our online community where you can connect with others in a similar situation, and our Dementia Directory where you can search for local services.

Face to face support Where possible, our local dementia support workers can meet you in person to offer further support, advice and information. They will also connect you to other face to face services in your area, including local support groups.

Notes: Dementia Connect phone and online support is available wherever you live. As the service is new, some parts of the service may not be available in your area just yet.

How can you support Alzheimer’s Society?

1) Fundraising and events From Memory Walk and Cupcake Day to challenging yourself in marathons and treks. There’s plenty of ways you can get involved to help raise money. Search ‘get involved’ on alzheimers.org.uk

2) Donate Our dementia support services are made possible thanks to generous donations from the public. However, you don’t have to join an event or seek sponsorship to do this. Simply head to alzheimers.org.uk and donate what you can to unite against dementia.

3) Become a campaigner At Alzheimer’s Society, we work to amplify the voices of people affected by dementia, to create a world where they get the support and care they deserve. We can’t do this alone. Whether you have dementia, you have a personal connection to dementia or you want to stand with those who do. Together we can make a difference, register to become a campaigner at alzheimers.org.uk

“Dementia can and does affect so many families, including mine.

“My father was diagnosed with vascular dementia and Alzheimer’s disease in the summer of 2012.

He passed away in September 2018.

Get in touch If you are affected by dementia in and would like information and support, contact us: T: 0333 150 3456 W: alzheimers.org.uk/dementiaconnect E: dementia.connect@alzheimers.org.uk

“I wanted to do something to help raise awareness of the condition and tackle the stigma associated, so I reached out to Alzheimer’s Society to see if I could help. It gives me an enormous sense of pride being an Ambassador for Alzheimer’s Society and I feel like I’m making a difference.

“I have also personally enjoyed taking part in fundraising activities like Cupcake Day and Memory Walk, as there is a real sense of togetherness for a good cause.

“For anyone wanting to know how they can help, I’d say get involved. Whatever you can give, be that your time, voice or money, you’ll know you’ve made a difference to the lives of people affected by dementia.”

Meera Syal, actor and Alzheimer’s Society Ambassador

Registered office: 43-44 Crutched Friars, London EC3N 2AE. Registered charity no. 296645. A company limited by guarantee and registered in England no. 2115499

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NHS Hospitals and services in Sheffield

Bamforth Building, 110 Burton Street, Sheffield S6 2HH Tel: 0114 276 8414

Stocksbridge & Upper Don

Sheffield Teaching Hospitals NHS Foundation Trust

Northern General Hospital Herries Road, Sheffield S5 7AU Tel: 0114 243 4343

West Ecclesfield East Ecclesfield

Sheffield Teaching Hospitals

NHS Foundation Trust Shiregreen & BrightsideCharles Clifford Dental

Southey

Hospital, Wellesley Road, Sheffield S10 2SZ Tel: 0114 271 7800

Firth Park Stannington Hillsborough

Sheffield Teaching Hospitals NHS Foundation Trust

Burngreave Darnall

Walkley

Weston Park Hospital, Whitham Road, Sheffield S10 2SJ Tel: 0114 226 5000

City

Crookes & Crosspool

Manor Castle

Broomhill & Sharrow Vale Fulwood

Nether Edge & Sharrow Ecclesall

Park & Arbourthorne Richmond

Sheffield Teaching Hospitals NHS Foundation Trust

Graves Park

Jessop Wing, Tree Root Walk, Sheffield S10 2SF Tel: 0114 271 1900

Dore & Totley

Gleadless Valley

Beauchief & Greenhill

Birley

Woodhouse Beighton

Mosborough

Sheffield Sheffield Teaching Hospitals NHS Foundation Trust

Royal Hallamshire Hospital Glossop Road, Sheffield S10 2JF. Tel: 0114 271 1900

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South Yorkshire Fire & Rescue, 197 Eyre St, Sheffield S1 3FG Tel: 0114 250 2850

Howden House, 1 Union Street, Sheffield S1 2SH Tel: 0114 273 4567

The locations on the map indicate where services operate out of.

Useful contacts A

N

Age UK Sheffield 0114 250 2850 South Yorkshire Fire & Rescue, 197 Eyre St, Sheffield S1 3FG I www.ageuk.org.uk/sheffield/ I enquiries@ageuksheffield.org.uk

NHS 111 111 A 24 hour service to get medical help when it’s not a 999 emergency and if you’re not sure whether to visit A&E. Calls are free from landlines and mobiles.

Alzheimer’s Society Bamforth Building, 110 Burton St, Sheffield S6 2HH I www.alzheimers.org.uk I helpline@alzheimers.org.uk

Parkinson's Disease Society I 0800 800 0303 I www.parkinsons.org.uk

0114 276 8414

R

C Care Quality Commission (CQC) 03000 616161 National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA I www.cqc.org.uk I enquiries@cqc.org.uk Crimestoppers 0800 555 111 Give information about any crime without giving your name or details Cruse Bereavement Care I www.cruse.org.uk I sheffield@cruse.org.uk

P

0808 808 1677

Rape Crisis

0808 802 9999

Royal Osteoporosis Society 0808 800 0035 Advice, information and support group for people with osteoporosis.

I www.theros.org.uk Royal Voluntary Service 0330 555 0310 Supports older people by giving time and practical help so they can get the best from life.

I www.royalvoluntaryservice.org.uk

D

S

Dementia UK 0800 888 6678 A free dementia helpline. Open Mon-Fri 9am to 9pm and Sat 9 am to 5pm.

I www.dementiauk.org I helpline@dementiauk.org

Samaritans I (Freephone) 116 123 I www.samaritans.org

Disability Sheffield 0114 253 6750 The Circle, 33 Rockingham Lane, Sheffield S1 4FW I www.disabilitysheffield.org.uk I info@disabilitysheffield.org.uk Disability Service Centre Get advice on a claim for Personal Independence Payment, Disability Living Allowance or Attendance Allowance.

I www.gov.uk/disability-benefits-helpline Sheffield Domestic Abuse Helpline

Sheffield Carers Centre Dearing House, Young Street, Sheffield S1 4UP I www.sheffieldcarers.org.uk

0114 272 8362

Sheffield Citizens Advice Bureau The Circle, 33 Rockingham Lane, Sheffield, S1 4FW I www.citizensadvicesheffield.org.uk

0808 278 7820

Sheffield City Council I 0114 273 4567 I www.sheffield.gov.uk

0808 808 2241

E

Sheffield MENCAP 0114 276 7757 Norfolk Lodge, Park Grange Road, Sheffield S2 3QF I www.sheffieldmencap.org.uk I mencapoffice@sheffieldmencap.org.uk Sheffield MIND 0114 258 4489 110 Sharrow Lane, Sheffield S11 8AL I www.sheffieldmind.co.uk I info@sheffieldmind.co.uk

Electricity Northern Power Grid 0800 375675 To report a power cut call 105. (open 24 hours, 7 days a week).

I www.northernpowergrid.com

Shelter

0808 800 4444

Elderly Accommodation Counsel www.housingcare.org A national charity that helps older people make informed choices about meeting their housing and care needs.

Stroke Association Advice and information for stroke patients and their families.

I www.stroke.org.uk

0303 303 3100

Emergency services: ambulance, fire and police

999

101 a 24 hour number to contact the police about community safety issues including anti- social behaviour and non-emergency crimes.

T The Department of Work and Pensions I www.dwp.gov.uk The Pension Service I www.gov.uk/contact-pension-service Traveline I www.traveline.info

H

V

Hourglass (was Action on Elder Abuse) 0808 808 8141 We work to protect and prevent the abuse of vulnerable older adults.

I www.wearehourglass.org I helpline@wearehourglass.org

Victim Support

M

Yorkshire Water I www.yorkshirewater.com

Mind (National Association for Mental Health) 0300 123 3393 The leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress.

I www.mind.org.uk I info@mind.org.uk

N National Debtline I www.nationaldebtline.org

0808 808 4000

Gas Emergency Service 0800 111 999 I www.nationalgrid.com/uk/gas-transmission/safety-and-emergencies National Rail Enquiries I www.nationalrail.co.uk

03457 484950

National Rheumatoid Arthritis Society (NRAS) 0800 298 7650 Provide information, support and advice for people living with Rheumatoid Arthritis. I www.nras.org.uk I helpline@nras.org.uk

0300 303 1976

Y Every possible care has been taken to ensure that the information given in this publication is correct at the time of going to print. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners.

Octagon Design & Marketing Ltd. ©2022.

Rossington Hall, Great North Road, Doncaster, South Yorkshire, DN11 0HR. Tel: 01302 714528 Options Sheffield is published by Octagon Design and Marketing Ltd with editorial contributions from Sheffield City Council, the CQC, Age UK, Alzheimer’s Society and the NHS. The editorial contributors have not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor do the editorial contributors endorse any of the products or services.

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