15 minute read
The Care Quality Commission Social Care top tips
We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one. You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia. We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided. You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61. Here are some tips to help you choose your care.
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Social care Top tips
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The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia.
CQC’s Chief Inspector for Adult Social Care, Andrea Sutcliffe always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)?
Look for care homes and home care agencies where the staff involve people who use services and their families and carers, and treat individuals with compassion, kindness, dignity and respect.
Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive. They should also be capable and confident in dealing with your particular needs. You should
always feel that their support is helping you
to live the life you want to.
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If you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk/home-and-care.
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If you would like to organise your care yourself, you can find a care worker or personal assistant through an agency. Your local social services
department should be able to provide details of approved agencies.
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CQC’s ratings will identify services as: Outstanding H Good ● Requires improvement ● Inadequate ●
This will help you make informed choices around your care.
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A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account. Think about whether a home is close enough to family, friends, and community facilities.
Look at how well-led and managed a home is. What does it have in place to ensure that it delivers high quality care? Does it promote meaningful activity and connect the home with the community?
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Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care,
contact the service provider in the first
instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police.
You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.
We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one. You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia. We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided. You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61. Here are some tips to help you choose your care.
GP Top tips
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If you are new to an area you can find details of local GP services such as doctors’ practices, out-of-hours services and walkin centres in our online directory of care services www.cqc.org.uk/content/doctorsgps
You can search any of these services by the name of the service, a place name or your postcode at www.cqc.org.uk
After an inspection, CQC publishes its findings in a report on its website. You can use these reports to check and compare services in your area.
There are already over 1,000 reports about GP practices published on the CQC website.
CQC launched its new-style inspection reports
for GPs – looking at the five key areas SAFE, EFFECTIVE, CARING, RESPONSIVE and WELLLED – you can use the reports to compare local GPs and choose services.
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You can also use these new style inspection reports to find out more about local services and choose the one that is best for your needs.
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CQC rates all GPs to help people make choices about where they get treatment. This will be on a four-point scale:
CQC will also look at how specific population groups are treated and give a rating. For instance how well they serve: Mothers, children and
young people, vulnerable older people (over
75s) and people with long-term conditions. People will be able to choose a GP service that rates highly on the areas that matter to them.
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We welcome your feedback (good and bad) on the services you, or a loved one, receives from your GP. You can share information with us online at http://www.cqc.org.uk/share-yourexperience-finder or call us on 03000 61 61 61.
We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one. You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia. We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided. You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61. Here are some tips to help you choose your care.
Mental health Top tips
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If you are concerned about your mental health you should first visit your GP.
Your GP will assess you and offer appropriate advice or treatment. They can refer you to a psychological treatment service or a specialist mental health service for further advice or treatment.
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Mental health services are free on the NHS but you will usually need a GP referral. If you don’t want to go to your GP you may also have the option of self-referral. This means you can go directly to a professional therapist. The NHS Choices website has a searchable directory of services which you can use to find a service near you.
If you are referred to a specialist mental health service, you can ask which other providers offer the same service in your local area and make a choice.
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CQC rates mental health providers to help people make choices about where they get treatment. They will use a four-point scale:
CQC uses information from the public and holds listening events across the country where people can talk with inspectors about their experience of services.
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You can look at our inspection reports and ratings for mental health services or share your experiences of care (good or bad) by visiting www.cqc.org.uk
5 CQC launched its new-style inspection reports for mental health providers – looking at five key areas of Safe, Effective, Caring,
Responsive and Well-Led – you can compare reports on CQC’s website to help choose a provider.
Abbendon Nursing Home provides residential nursing care for older people who are living with Dementia. At the Abbendon we offer a secure, homely and comfortable environment so our residents can lead fulfilled lives.
Abbendon Healthcare Ltd
45 Scarisbrick New Road, Southport PR8 6PE Tel: 01704 538663
email: val.atherton@abbendonhealthcare.co.uk
St. Joseph’s Home is passionate about supporting people with profound and multiple learning disabilities who also have complex health care needs.
We offer fantastic facilities in a warm and friendly environment with beautiful, secure grounds to walk around. St, Joseph’s Home has been tastefully decorated throughout and individuals are encouraged and supported to personalise their bedrooms. There are three sensory rooms which are furnished with the latest multi-sensory equipment.
We provide various opportunities for socialising within the home. For instance, we offer regular social clubs for various activities, music therapy, a sensory garden, reminiscence sessions and much more. People are supported in accessing their local and wider community by going to shows and concerts in Liverpool City Centre, as well as our local village for shopping, eating and drinking with their family and friends.
A central principle of the support given by this service is that each person lives a life that makes sense to them and that they are supported in a caring, creative and proactive environment. When we get it right we call this “Making it Happen”. We aim to achieve this by using a holistic approach. We use person centred tools, combined with an approach known as intensive interaction, to facilitate communication for everyone we support.
Tel: 01704 872132
St Joseph’s Home, Blundell Avenue, Freshfield, Formby, Liverpool, L37 1PH
For over 35 years we have been providing a level of care and support for our clients that we expect for our own family. We will work with you and your family to deliver a service that responds to your needs and adapts to your life.
We provide a wide range of services to enable our clients to enjoy their life at home and to ensure that loved ones can be assured that their family are being well cared for. Our carers use the latest technology providing us with immediate feedback during care calls. This means that we respond very quickly to any problems and our clients are kept safe at all times.
Please call us or visit our website for more information about how we can help.
0151 321 1770
You’ve started to notice the signs that an aging parent needs help: Dad can’t find his meds, Mum won’t talk about that mysterious dent on the car, you stop by the house only to discover the kettle left boiling on the stove. These are universal “something’s not right” signs that remind us – no matter how much we try – we just can’t be there for our aging loved ones all the time. We know everyones experience is different, but do you recognise these signs your aging parent needs some help? Missed Medication : The Lost Walker : A Bruised Knee : Mail Piling Up : His Unshaven Face : The Untidy Garden : Piles of Laundry : An Empty Fridge : Another Missed Doctor’s Appointment : A Torn Shower Curtain :
Home Instead Offer In-Home Care Services That Can Help Seniors With The Tasks We All Perform Each Day To Stay Happy At Home, Healthy & Engaged with Life. COVERING SOUTHPORT AND FORMBY
Call Today For Our Free No-Obligation Care Consultation or visit www.homeinstead.co.uk Southport 01704 547 938
“I had to make the hardest decision to look for a care home for my mother, after an extensive and exhaustive search and visits, I chose Damfield Gardens and boy what a home! The staff and manager are lovely, they can’t do enough for my mum and me. They’ve made me feel happy and that my mum is safe and very well looked after. I thoroughly recommend this home.” Rachel (daughter of resident) March 2020
Set in 10 acres of picturesque parkland, Damfield Gardens is a 67 bed residential care home which provides both residential and dementia care over three floors, offering luxury living and incorporating the highest standards of care with exceptional design and the latest innovations. Being a family business, Highpoint Care whole-heartedly understands and empathises with the difficult decisions families have to make when considering care for their loved ones and we make it our absolute priority to ensure each of our residents receive quality care tailored to you. It is because of this priority that Highpoint Care offers all our residents purpose built homes, which boast luxurious and homely settings, as well as offer a fresh environment with high-quality furnishings throughout, all of which are surrounded by stunning landscape scenery which residents can explore. Everything we do is centred around providing the very best and highest standards of care tailored to each resident’s individual needs. Where needed we also offer additional support via our fully integrated primary care partners for those suffering with a range of mental, physical and degenerative illnesses such as Dementia and Alzheimer’s.
Please enquire about a resident admission or a job vacancy by ringing 0151 526 8685 or email damfield.admin@highpointcare.co.uk
Damfield Gardens Care Home
1 Bournehurst Drive, Off Damfield Lane, Maghull, Liverpool L31 3FA Telephone No: 0151 526 8685 • Fax No: 0151 527 3577 Email: damfield.admin@highpointcare.co.uk • www.highpointcare.co.uk
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Octagon Design & Marketing Ltd. ©2022. Rossington Hall, Great North Road, Doncaster, South Yorkshire, DN11 0HR. Telephone: 01302 714528
Options Liverpool & Sefton is published by Octagon Design & Marketing Ltd with editorial contributions from The Royal Liverpool and Broadgreen University Hospitals NHS Trust, the CQC, Age Concern Liverpool & Sefton, Sefton Council and NHS Choices. The editorial contributors and publisher have not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the editorial contributors and publisher endorse any of the products or services.
EXCELLENT CARE 30-32 Gordon Road, Seaforth, Liverpool L21 1DW Telephone: 0151 474 6375
♦ Privacy ♦ Dignity ♦ Individuality ♦ Independence ♦ Freedom of Choice
We are committed to providing the highest standards of care in comfortable, safe and relaxed surroundings. We aim to meet the personal needs of all of our clients in a way that respects the privacy and dignity of the individual and promotes independence.
♦ 20 Single and 3 Double Bedrooms ♦ Spacious Dining Room and Residents’ Lounge ♦ Conservatory Overlooking Garden ♦ Passenger Lift To All Floors ♦ 24 Hour Dedicated Care Staff
♦ Choice of Own GP
♦ Optional outings, activities, holidays and entertainments
For more information or for an informal chat, please call our Registered Manager, who will be happy to answer any questions. 0151 474 6375
PEACEHAVEN HOUSE
101 ROE LANE, SOUTHPORT, PR9 7PD • 01704 227030 • www.peacehavenhouse.com H H H H H
Peacehaven House is set in a quiet suburb of Southport. Conveniently located to the local shops in Churchtown and seaside resort of Southport, Peacehaven House was established in 1949 as a Registered Charity to provide care for the elderly in Southport. Over the years the building and gardens have been sympathetically extended and refurbished, we now have 54 bedrooms, multiple lounges, two dining rooms, a conservatory and beautiful gardens with paved walkways, a summer house and a majestic rockery/waterfall feature. We are a ‘not for profit’ charity led organisation, this registered charity was formed on the 5th December 1949. Being a charity led organisation has many advantages for the residents at Peacehaven as we are able to re-invest any surplus generated into improving facilities or extras and we are not beholden to shareholders. We run the home for the sole purpose of the residents and the residents truly come first at Peacehaven. Peacehaven has ample parking for visitors right by the front door, with wheelchair access to the main building. Rooms are located mainly on the ground floor, while first floor rooms can be accessed by the stairs or lift. There are 54 bedrooms, many of which have en-suite toilet facilities and enjoy stunning views of the lovely gardens. Rooms are equipped with beds, furniture, shaving points, electrical sockets, mirror and wash basins and residents are welcome to bring along their own furniture.
