A guide to older peoples’ services in Warrington October 2013
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Introduction Welcome to the guide to older peoples’ services in Warrington 2013.
As our older population continues to grow, we want to ensure that the support is there to help people retain, improve or regain their independence and quality of life.
This guide provides information about care and support services for people over 65 and their carers across Warrington. It provides general information and also details of people and organisations you can contact to get further help and information.
You can find more information about adult social care services in Warrington on our website www.mylifemyway.co.uk. If you would like to speak to someone you can Adult social care is changing in Warrington. also contact our Access Social Care team. We are working together with local people Telephone: 01925 444239 to personalise care and support services, (Monday – Friday, 8.30 am – 5.00pm) helping people to stay independent for In an emergency outside of these hours longer and giving them more choice and control over the services that they use. telephone: 01925 444400 Our thanks go to Octagon Marketing Company Ltd who have produced this directory at no cost to Warrington Borough Council
Contents Healthy ageing
Page 4
Support to live at home
Page 14
Housing
Page 22
Carers
Page 27
Keeping yourself safe from harm
Page 29
Moving home
Page 32
Benefits information
Page 38
Having a voice
Page 40
Additional useful contacts
Page 41
Residential and nursing homes
Page 42
Photos: careimages.com
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Healthy ageing People are living longer and it is therefore important that we look after our health so that we can remain active and healthy and take part in our community for as long as possible.
Our Top Tips for keeping healthy and independent as you grow older are as follows: 1. Flu Jabs – the importance of getting the annual flu vaccine. 2. Know how to keep your home warm and safe in the winter months.
the amount of alcohol you are drinking, because as we get older we become more sensitive to the effect of alcohol.
3. Reduce the risk of having a fall and ending up in hospital. 4. Know the signs and symptoms of depression and dementia and seek help early
11. Independent Living – advertise the equipment that is available through the council to help people live independently and at home.
5. Make sure you take part in health screening for example Bowel Cancer Screening – it could save your life.
Department of Health Best Practice Guide – How to reduce the risk of seasonal excess deaths systematically in Vulnerable Older People to Impact at Population Level. 2010. 1
6. Keep your bones healthy by eating a good healthy diet and getting regular but safe exposure to the sun.
We have picked out those Top Tips that we feel are the most relevant to the forthcoming winter months and will keep you warm, well and safe during that time. For further information about the Top Tips and relevant materials/ resources please contact the Health Promotion Resource & Information Centre on 01925 443194.
7. Make sure you are having your medications reviewed regularly by your GP. This could help prevent you from falling and ending up in Hospital. 8. Keep yourself active and involved in your community – this will help stop isolation and becoming lonely. 9. Have your benefit entitlement checked – just to make sure are receiving all the income you are entitled to. 10. Make sure you drink enough fluids (e.g. water, soft drinks) and watch 4
Top Tip 1 - Flu Vaccination Information:
What is seasonal flu? Seasonal flu occurs every year, usually in the winter. It’s a highly infectious disease caused by a number of flu viruses. The most likely viruses that will cause flu each year are identified in advance and vaccines are then produced to closely match them. As with most seasonal flu vaccines, this year’s vaccine will protect against three types of flu virus.
STAY FLU SAFE, GET THE JAB It only takes 30 seconds! But it could save you from getting the flu…time well spent! The flu season is upon us again, and it is REALLY important that you protect yourself against the flu virus every season. The FREE flu vaccination is offered to all people aged 65 plus and those under 65 who have one of the following conditions:
Isn’t flu just a heavy cold?
• A heart problem
How do I know when I’ve got flu?
• A chest complaint or breathing difficulties, including bronchitis or emphysema
• Lowered immunity due to disease or treatment (such as steroid medication or cancer treatment)
Flu symptoms hit you suddenly and sometimes severely. They usually include fever, chills, headaches and aching muscles, and you can often get a cough and sore throat at the same time. Flu is caused by viruses and not bacteria, so antibiotics won’t treat it.
• A liver disease
What harm can seasonal flu do?
• Had a stroke or a transient ischaemic attack (TIA)
People sometimes think a bad cold is flu, but having flu can be much worse than a cold and you may need to stay in bed for a few days if you have flu. Some people are more susceptible to the effects of seasonal flu. For them it can increase the risk of developing more serious illnesses such as bronchitis and pneumonia, or can make existing conditions worse. In the worst cases, seasonal flu can result in a stay in hospital, or even death.
No. Colds are much less serious and usually start gradually with a stuffy or runny nose and a sore throat.
• A kidney disease
• Diabetes • A neurological condition, for example multiple sclerosis (MS) or cerebral palsy • A problem with your spleen, for example sickle cell disease, or you have had your spleen removed. A few questions you may have about flu. 5
Healthy ageing continued Is the vaccine is the best protection against flu?
So if you are aged over 65, or in one of the ‘At Risk’ Groups mentioned above… Yes, the vaccination will help your body to Don’t let the flu bug get you this winter… contact your GP or Practice Nurse now fight flu viruses. Your body starts making to book your appointment. antibodies against the viruses about a week to ten days after the injection. TIME WELL SPENT These antibodies help to protect you against similar seasonal flu viruses that Top Tip 2 – Know how to keep you may come into contact with.
your home Warm & Safe in the Winter months…
Will I get any side effects? There are some fairly common but mild side effects. Some people get a slight temperature and aching muscles for a couple of days afterwards, and your arm may feel a bit sore where you were injected. Any other reactions are very rare.
It is important to keep homes warm and safe in the winter months. Having boilers and gas fires serviced, finding out how to insulate homes and getting advice about how to reduce your fuel bills is important.
Will the seasonal flu vaccine protect me completely?
The ideal room temperature is 21°C and should be kept at a regular level. If the temperature is too cold this can increase the risk of developing hypothermia, a heart attack or a stroke. However, if the room temperature is too hot, it can result in difficulty breathing, tiredness and fatigue.
Most people will be protected against flu by having the vaccination. And while the vaccine does not give 100% protection, if you have the vaccination and still go on to get flu you are much less likely to have serious complications. How long will I be protected for?
The bedroom should be at a slightly cooler temperature of 18°C, and should be heated a couple of hours before going to bed and before waking up in the morning.
The vaccine should provide protection throughout the forthcoming flu season. Is there anyone who shouldn’t have the vaccination? Almost everybody can have the vaccine, but you should not be vaccinated if you have had a serious allergy to the vaccine in the past. If you have a serious allergy to hens’ eggs you can still be vaccinated under specialist clinical supervision. If you have a fever, the vaccination may be delayed until you are better.
Only heat the rooms you use – keeping heating on at a low level all the time is not energy efficient Moving from a hot to a cold room can cause blood to thicken, therefore if you cannot afford to heat all of your home and need to go into parts of the house 6
that may be colder, keep some light Top Tip 3 – Reduce the risk of clothing on hand to put on as extra layers having a fall…… to maintain your body heat. Falls put older people at risk of a serious injury so help prevent falls with Energy Saving Top Tips: these simple prevention messages. ✓ Don’t leave appliances on standby As people get older, physical changes, ✓ Use energy saving lightbulbs health conditions and medications make a fall much more likely. Older wherever possible people need to consider six simple falls ✓ Draught proof your home prevention strategies. ✓ Tuck curtains behind radiators to stop 1. Make an appointment with your doctor heat escaping - Develop a falls prevention plan with your GP that covers a medication review, health conditions and history of falls;
✓ If possible fill up the washing machine or dishwasher with full loads
2. Keep Active - Physical activity can help improve strength, balance, co-ordination and flexibility – reducing your risk of a fall (eg. Tai Chi, Aqua Aerobics, Walking)
iCAN iCAN is the messaging system set up by trading standards for anybody living and working in Warrington who would like to be made aware of the latest consumer protection issues, such as rogue traders, doorstep/ car crime and scams. You will also receive general information relating to events and services on offer from local organisations, for example relevant and timely health and safety messages during the winter months. The system shares information quickly and accurately by telephone, text or email. If you would like to find out more or register for this free service ring 01925 443319 or email using the iCAN contact email: ican@warrington.gov.uk
3. Wear Sensible shoes - High heels, poorly fitted shoes/ slippers and shoes with slippery soles can make you trip, slip or fall - Buy sturdy shoes with non-skid soles. - Avoid shoes with extra-thick soles. - Choose lace-up shoes instead of slip-ons, and keep the laces tied. If you have trouble tying laces, perhaps select some footwear with fabric fasteners, such as Velcro. 4. Remove home hazards - Secure Loose Rugs, - Keep Walkways clear; - Clean up any spillages; - Use non slip mats in the shower;
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Healthy ageing continued indoors does not mean being inactive. Keep in shape by walking in place, using a stationary bike or working out with a fitness video, available at the local library. Daily stretching exercises can help maintain flexibility. Please check with your GP before beginning any exercise program
5. Light Up Living Spaces - Place night lights in the bedroom and hallways - Place a lamp within reach of the bed - Store torches in easy to find places in case of power cuts 6. Use assisted devices - Consider handrails for both sides of the stairway - Non slip treads for slippery surfaces - Grab bars for the shower or bath - Grab bars near key entrances/ doorways
Take notice - Become more aware of the world around you. Look at the differences in the world around you that the winter season brings. Think about small things that you have experienced during the day that have made you feel happy and content. Sitting next to a window and getting as much natural daylight as you can, can also help to lift mood.
Top Tip 4 – Know the signs & symptoms of Depression & Dementia……
Keep learning - Learning new things can have a positive effect on mood. Reading a new book or learning to cook a new recipe will increase feelings of confidence and can be fun.
Five Ways to Wellbeing in Winter… To encourage people to improve their own wellbeing the Five Ways to Wellbeing have been developed. These are simple everyday things you can do that will help you feel better about yourself.
Give – if we know that family, friends or neighbours may need a bit of extra help in the winter time, why not arrange to pop round or ring regularly to make sure that they are coping during the bad weather.
Connect - Building connections with other people will mean you can share the good things in life and you’ll get more support in times of need. Visit a friend or neighbour, or if its not safe to go outside pick up the phone for a chat
Live Life Well We all deserve to enjoy life and feel well. But for some of us getting older brings with it particular challenges such as caring for a relative, living with a long term health condition, or loss of independence. It’s easy to feel overwhelmed and unable to cope when everyday stresses build up, or if you’re faced with a significant trauma like bereavement.
Be active – exercise is a really good way to beat the winter blues, so a short walk every day can really raise our mood! However in severe weather conditions, unless we have the right clothing and footwear it might be risky to pursue outdoor activities. Staying 8
Occasionally we all need information, advice or support to help us look after our emotional wellbeing, or so we can cope better with the bad times. Ups and downs are a natural part of life and usually don’t last long. Occasionally however changes in mood can be a sign of a more serious problem, so it’s important to talk to your GP if you’re having difficulty coping with your feelings or thoughts. Look out for “Live Life Well” a new local campaign which will offer tips on how to look after yourself and cope when life is tough.
If you don’t eat as much as you used to, eat smaller meals more often and supplement them with nutritious snacks, such as fruit, vegetables and wholegrain toast. Drink more milk
You are 80% more likely to get a cold in winter so making sure your immune system is in tip-top condition is important. Milk and dairy products such as cheese, yoghurt and fromage frais are great sources of protein, vitamins and calcium, which helps keep our bones strong. Choose semi-skimmed or If you’re experiencing mental health problems and need emergency support or skimmed milk, rather than full fat, and treatment contact your GP, (or the GP Out low-fat yoghurts. of Hours Service 01925 650 999). If you’re Eat more fruit and vegetables in immediate danger because of a mental When it’s cold and dark outside it can health crisis call 999 and ask for help, or be tempting eat unhealthy comfort food, go to your nearest A&E department. but it’s important to ensure that you still keep your diet healthy and include five
Top Tip 6 – Keep bones healthy by eating a good, healthy diet….. Healthy Eating: Eating properly plays a big part in keeping warm and well. During cold weather, hot meals every day and regular hot drinks will give you extra warmth and energy.
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Healthy ageing continued Eat plenty of foods rich in starch and fibre
portions of fruit and veg a day. If you find yourself craving a sugary treat, try a juicy clementine or satsuma instead, or sweet dried fruits such as dates or raisins.
Fibre-rich foods include wholegrain or brown bread, rice, pasta and breakfast cereals. Other good sources of fibre are potatoes, oats, beans, peas, lentils, fruit and vegetables. These types of food are good for energy and keeping you full.
Winter vegetables such as carrots, parsnips, swede and turnips can be roasted, mashed or made into soup for a comforting winter meal. Try new activities
Top tip 7 – Make sure you are having your medications reviewed regularly by your GP. This could help prevent you from falling and ending up in Hospital.
Don’t use the cold winter months as an excuse to stay in. Instead, get out and try out a new activity, such as taking a winter walk. Regular exercise can help to keep you fit and healthy as well as boosting your mood and helping you to feel more positive during the winter months.
In the cold weather it is often too dangerous to go outside in icy conditions, but we still need essential items such as prescriptions.
Have a hearty breakfast Winter is the perfect season for porridge as it can give you energy and help you to feel fuller for longer, stopping the temptation to snack! Oats also contain lots of vital vitamins to help you feel good!
If you need a prescription collection but are concerned about tripping or falling in cold weather, there may be the following support: 1. Check with your local pharmacy if they can deliver prescriptions
Make your porridge with semi-skimmed or skimmed milk or water, and don’t add sugar or salt. Add a few dried apricots, some raisins, a sliced banana or other fruit for extra flavour and to help you hit the five-a-day target.
2. If you have a relative, friend or neighbour that you will be able to contact to ask them to pick the prescription up for you in advance 3. Severe weather helpline services
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Top Tip 10 – Make sure you drink enough fluids… Drink Water regularly: Dehydration is one of the risk factors that can contribute to falls in older people (see Falls section – Top Tip 3). It can lead to confusion, urinary tract infection and constipation. Dehydration also increases the risk of dizziness and low blood pressure. Ensuring you are well hydrated helps to combat a sudden drop in blood pressure when first standing up when the risk of falling is greatest. Tips for staying hydrated: • Try to drink fluids regularly each day; • Start the day by drinking a glass of water when you get up in the morning; • Keep a check on your urine. As a general guide to hydration, it should be plentiful, pale in colour and odourless;
• 14 units of alcohol a week for women • 21 units for men However, the changes as you get older mentioned above mean that safe drinking levels for older people are probably less than this. Many drinks now show the number of units they contain on the bottle. But to give you some idea: - a pint of light beer (4%) or a double whisky both contain two units - a 75cl bottle of wine contains 8 - 10 units and so a glass of wine might contain anything from 1 ¼ to 3¼ units depending on its size. Weekly limits can be misleading. If just a quarter of the recommended weekly amount is drunk over a matter of hours, this is more likely to be harmful.
Alcohol & Older People: By all means enjoy a drink in moderation, but don’t make the mistake of thinking that alcohol is hydrating you, it does the opposite and can lead to dehydration. How much is it safe to drink? The more you drink, the more likely it is that alcohol will harm your health; BUT there are “sensible” levels of drinking which, for most people, are unlikely to be harmful. These are roughly:
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Support to live at home There are many services available that may help you maximise your independence, enabling you to live safely and comfortably at home. Some of these services, such as equipment and ready meals, can be purchased directly from suppliers and retailers. Alternatively you can contact adult social care so we can assess your needs and identify what services may help you.
• Very specialist or made to measure equipment such as a wheeled commode, shower chair or a hoist may ensure your safety and reduce the risk of injury to carers Equipment to help with managing day to day tasks is now much more widely available both on the high street (e.g. Argos, B&Q or local chemist shops) and in specialist shops (e.g. Miller Care). The Centre for Independent Living (CIL) showroom and the Mobility and Independent Living Store in the Golden Square are both operated by Warrington Disability Partnership and display equipment that you can try before buying. They also operate the local Shopmobility service which is available at Legh Street car park and Warrington market. You can also visit the Disability Information Point at Warrington market for advice and information.
Equipment and adaptations to help you If you are finding it difficult to wash and dress, cook and prepare meals or are struggling to have a shower or bath, there is a variety of equipment available that can help make looking after yourself easier and safer. Examples of equipment you may find useful are:
• A perching stool which enables you to sit up to the sink to have a wash, brush your Warrington Disability Partnership, The Centre for Independent Living, Beaufort teeth, have a shave or comb your hair Street, Warrington, WA5 1BA • A specially designed trolley can assist Telephone: 01925 240064 in transporting items around your home, particularly if you have difficulties with balance when carrying things or if you already use a walking aid • Simple readily available items such as a travel kettle, electric tin opener or jar / bottle opener can make every day domestic tasks easier to manage
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Safehands Care is an established company specialising in the provision of quality home care services. Registered with C.Q.C. (Care Quality Commission) and an umbrella group for the Disclosure and Barring Service (DBS), we provide the safest and widest choice of quality care solutions to vulnerable older adults, children and individuals who need help and support at home because of illness or disability. The service is available to everyone including customers in receipt of Direct Payments.
01925 859700 15
Support to live at home continued Useful technology
Warrington Home Information and Improvement Agency (WHiA) can arrange for grab rails and extra stair rails to be fitted for a small charge. Telephone: 01925 246812
Carecall The council’s social alarm service, Carecall, can help older and vulnerable people to remain living independently and safely in their own homes. It ensures that people are able to get assistance as quickly as possible in case of an emergency at home.
If you are experiencing problems in several areas of daily living, or you feel you need more personal or professional advice, you can contact the Access Social Care team and request an assessment from an occupational therapist or specially trained community care worker. If you meet the council’s eligibility criteria they may recommend equipment or minor property adaptations that will help you manage day to day activities more easily.
The Carecall service is linked to your home through your existing telephone line via a Carecall unit and a lightweight portable trigger worn as a pendant or on your wrist. Pressing the button can raise an alarm anywhere in your house or garden - 24 hours a day, 365 days a year. If needed the Carecall control centre will arrange for someone to come to your home or can contact your family, doctor or emergency services.
Where appropriate they can arrange for equipment to be delivered and fitted in your home on a long-term loan basis or may arrange an adaptation to your property. If equipment or small adaptations do not solve your problems, larger property adaptations may be possible, such as having a stair lift installed. Telephone: 01925 444239
There is an installation fee and then a quarterly monitoring charge for Carecall, which is less than the cost of a daily newspaper. Telecare Telecare is a range of equipment and services that support your safety and independence in your own home. The equipment can sense risks such as smoke, floods and gas leaks, can
Major adaptations Major adaptations could include a stair lift, downstairs living accommodation or alterations to a bathroom or kitchen. Most social landlords will provide minor adaptations for their tenants but may offer rehousing before undertaking any major works. If you own your own home you may be eligible for a grant. For more information see page 26.
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remind you to take pills and even call for help if you fall. The Carecall control centre can be contacted automatically if any of these problems occur in your home or alarms can go off in the home to notify carers of a problem. You can view a range of Telecare equipment at Warrington Disability Partnership Centre for Independent Living (see page 14). For more information about either Carecall or Telecare contact the Access Social Care team. Telephone: 01925 444239, website: www.mylifemyway.co.uk
Food shopping and ready prepared meals If you find it difficult to get out to the shops or supermarket then there are a range of options available to you to get food delivered to your home.
diet. For more information about these organisations contact the Access Social Care team, telephone: 01925 444239, email: asc@warrington.gov.uk
Support to live at home/ domiciliary care Sometimes support to live at home is called domiciliary care or home care. Some people need assistance with aspects of their personal care or daily living skills to enable them to live at home, whether through sight or hearing loss, physical or learning disabilities, frailty or illness. This may be for a short time, following a period of illness or discharge from hospital, or they may continue to need help long term. The aim of this kind of help is to work with individuals and their families to remain as independent as possible within their own homes.
Most supermarkets now offer a home Many people arrange their own home delivery service for all food items and orders can be placed on their websites or care and a comprehensive list of local agencies can be provided by adult over the phone. social care, telephone: 01925 444239 There are also several or visit our website: www.mylifemyway. organisations that can deliver co.uk. If you choose to make your own fresh or frozen ready arrangements through a private home prepared meals directly care agency please remember to take to your home. Most of care to choose one that is registered these organisations and inspected by the Care Quality cater for a range of Commission (CQC). Telephone: 03000 dietary and cultural 616161, website: www.cqc.org.uk requirements including Halal, vegetarian, diabetic and soft
Alternatively you can contact adult social care so we can assess your needs and help you identify what services may
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Support to live at home continued help. The cost of receiving domiciliary care following an assessment of need is subject to the council’s charging policy.
volunteering or if you want to join a group or take part in an event.
Neighbourhood and community activities
Many of these free activities are provided in local venues and can be a great way of meeting new friends and overcoming isolation. A range of activities are available including camera clubs, friendship groups, craft clubs, exercise classes and bingo.
Getting out and about
Neighbourhood working is a key part of promoting wellbeing and maintaining independence for as long as possible. Each neighbourhood area has its own neighbourhood coordinator, community development officers and neighbourhood wardens who support local voluntary groups and societies to provide a wide range of local activities, such as luncheon clubs and walking groups. Neighbourhood wardens can provide free safe and secure home checks and advise on personal safety equipment. Community development officers can support you if you are interested in
Being able to leave your home regularly for a few hours, and enjoy the company of others is really important in preventing social isolation. Council operated day centres, community and structured day care only represents part of what is available more widely in the community. There are many examples of social clubs and activities in your local area; the neighbourhood teams can tell you about local activities which may help you meet new friends. Contact the teams to find out what’s happening in your area: East area – dwhite@warrington. gov.uk, tel: 07827232561 South area – strongertogethersouth@ warrington.gov.uk, tel: 01925 572072 Central area – strongertogethercentral@ warrington.gov.uk, tel: 01925 241360
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West area – strongertogetherwest@ warrington.gov.uk, tel: 01925 638868 The wellbeing mentors can also help you if you want to get out and about more and make a lifestyle change. They offer one to one support for six weeks to help you take up a new activity. Telephone: 01925 444279.
Public transport and specialist transport for disabled people Concessionary passes If you live in England and are an older person, or an eligible disabled person, you are entitled to a concessionary bus pass allowing free off-peak local bus travel (9.30am until 11.00pm Monday — Friday and all day at weekends and bank holidays) anywhere in England. In addition to the national scheme, local concessionary pass holders are entitled to the following special rates on journeys starting or ending in East and West Cheshire, Halton and Warrington: • Monday – Friday before 9.30am: half fare • Monday – Friday between 9.30am – midnight: free • Saturday, Sunday and bank holiday: free Specialist transport for disabled people Dial-a-ride is a local charity providing
accessible door-to-door transport for disabled and older people. The service runs a number of minibuses with ramp access and grab handles. Guide or assistance dogs are also welcome. There is a small annual charge and you need to book your journey in advance. Dial-a-ride also offers the same fare concessions as public transport in the Warrington, Halton and Cheshire areas. For more details, telephone: 01925 419988. Accessible taxis A number of taxi services within the Warrington area offer vehicles that are accessible to disabled people. Information on local accessible taxis is available from Contact Warrington, the council’s one stop shop, telephone: 01925 443322 or online at the Warrington Access Guide www.warringtonaccessguide.org.uk
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Support to live at home continued Sight and hearing loss (sensory loss)
Open Tuesday, Wednesday and Thursday. Fairfield and Howley Neighbourhood Centre, Fairfield Street, Warrington, WA1 3AJ. Telephone: 01925 632700
As part of the ageing process many people experience sight or hearing loss. If you are experiencing hearing difficulties you should initially go to your GP who can refer you to an audiologist if required. If you are experiencing difficulties with your vision you should make an appointment at a local optician. Some opticians will offer home visiting services. Many also offer audiology testing as well.
Warrington Disability Partnership (WDP) can provide information and equipment for people with a sight and/or hearing loss. General information and advice is available about benefits, employment, direct payments, personalisation, education and training. The Centre for Independent Living, Beaufort Street, Warrington, WA5 1BA
If you are still struggling with your sight or hearing loss then there are a number of specialist services available in Warrington.
Telephone: 01925 240064, website: www.disabilitypartnership.org.uk
Warrington Borough Council’s sensory and telecare team provide services for people with sight and/or hearing loss to enable them to live as independently as possible. Following an assessment the team may identify and supply equipment and aids tailored to individual needs. For more information telephone: 01925 444239, email: asc@warrington.gov.uk
Hospital discharge Following on from a stay in hospital some people may need short term support, this can be provided in a number of ways. Intermediate care Intermediate care is provided jointly by health and adult social services. It provides a range of re-ablement services and therapies to people over the age of eighteen that aim to:
Other organisations that might be able to help: Warrington Visually Impaired People Centre (VIP) aims to help people come to terms with sight loss. A home visiting service offers ongoing support with the aim of promoting independent living. They offer recreation and social activities, continued support and advice, and a small resource centre with equipment to aid independence.
• help people to remain as independent as possible in the community by providing short-term rehabilitation programmes in order to help people to reach their individual potential and to remain living in their own homes • prevent inappropriate hospital admission and facilitate hospital discharge
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On discharge from hospital, equipment • help people to remain as independent as possible and thereby reduce the need and wheelchairs can be loaned from Warrington Disability Partnership Centre for long term care and support for Independent Living (see page 14). • reduce the need for residential and Stay at home and stay safe – nursing placements For more information telephone: 01925 867905. British Red Cross home from hospital service This service provides short-term care and support in the home for people after an accident or illness, giving them confidence to continue their daily lives. They offer help with shopping and collecting prescriptions, support for carers and family members, safe and well checks, and help with light household chores. The service is available free of charge to all adults for a six week period.
severe weather helpline
If you have poor mobility and are worried about leaving the house when the weather conditions are dangerous the council may be able to help with essential activities such as shopping delivery, prescription and pension collection. The helpline will only be available if the weather is severe and once opened will be publicised. Telephone: 01925 442244
Telephone: 01925 662668, website: www.redcross.org.uk Hospital discharge team If you are in hospital, or care for someone in hospital, and think you will need support on discharge you can ask the ward to refer you to the hospital discharge team. The team may be able to provide a social care assessment to identify what services might be able to help when you get home.
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Housing Staying in your own home
As we get older, our housing needs change. We may need support to be able to continue to live in our own homes, or we may want to move into housing, more suited to our needs.
Preparing for the future Age proofing your home is the best solution to making your environment safe and practical. Making simple changes gradually, when you can still afford it may ensure that costly repairs and alterations are completed before becoming urgent or hazardous.
The UK faces the challenge of providing support for older people both today and in the future; making sure that the right type of housing and support is available for future generations of older people to enable them to be independent, safe and comfortable at home.
Plan ahead: • choose items that are efficient, reliable, easy to use/clean/carry and maintain
Housingplus
• high level sockets and low level light switches are more convenient
Housingplus is Warrington’s one stop shop for all your housing needs. They can provide general housing advice and information on all aspects of housing including re-housing, downsizing, repairs, handyperson services, disabled facilities grants and energy saving advice for the home. They offer a drop-in service: Monday to Friday, 9am to 5pm.
• keep decorating simple by choosing wallpaper that can be re-emulsioned • install good lighting; wall lights and lamps make changing light bulbs easier
Address: The Gateway, 85-101 Sankey Street, Warrington WA1 1SR Telephone: 01925 246868, email: housingadvice@warrington.gov.uk
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Keeping warm at home
intruder alarm or outside security lighting, keeping valuables out of sight, fitting window locks and ensuring that sheds and garages are kept securely locked. Advice and support regarding home security is available from neighbourhood wardens, Cheshire police and local police community support officers.
The Warm Front scheme ended in March 2013 and was replaced by Green Deal, a new energy efficiency programme, later this year. The scheme is designed to allow households to install energy efficiency measures at no upfront cost, paying for the work though the savings they make on their future electricity bills.
Bogus callers/distraction burglars – may trick their way into a home whilst the householder’s attention is elsewhere. Bogus callers come in all shapes and sizes: men, women and children. They often seem very plausible and genuine, sometimes posing as policemen, council officials or charity workers. Most utility companies have a password scheme, where you will be assigned a password that genuine officials will be able to quote when they call.
For further information on Green Deal, or for any other energy efficiency advice, visit the Eco Hut at Warrington Retail Market or telephone: 01925 657763 or 248483. Keeping safe at home Fire - Cheshire Fire and Rescue Service provide free home fire safety assessments on request and can also provide free smoke alarms for your home. Special smoke alarms are also available for people with a hearing loss and smoke alarms can be linked to the council’s Carecall social alarm service. Telephone: 01925 411310. You should also take some time to plan an escape route from your home, in the event of a fire this can save valuable time and save lives.
Keep your doors locked at all times, even when at home. Always stop and look to see who is calling before opening the door; fitting a door chain is strongly recommended and you may want to consider fitting a spy hole. Ensure you ask for and double check the caller’s ID. Remember – LOCK, STOP, CHAIN and CHECK.
Carbon monoxide - is a highly poisonous gas that has no colour, taste or smell, making it impossible to detect without an alarm. Installing a carbon monoxide detector, and ensuring boilers, ovens and other appliances are properly fitted and maintained will help to keep you and your home safe.
The Carecall social alarm service (see page 16) offer a ‘bogus caller button’ which can be fitted near to the door. It can be used to summon help or provide verbal support in the event of an unexpected or unwelcome Home security – increased home security caller. Calls are automatically recorded and if necessary, can be used in evidence. measures include installing a visible
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Housing continued Nuisance phone calls – the Telephone Preference Service (TPS) is a free, central opt-out register where people can register their wish not to receive sales or marketing calls. It is a legal requirement that organisations (including charities, voluntary organisations and political parties) do not make calls to the numbers registered with TPS. To register telephone: 0845 070 0707.
a charge. The neighbourhood wardens in your area may also provide help in certain circumstances.
Useful technology - Carecall and Telecare The council’s social alarm service, Carecall, can help older and vulnerable people to remain living independently and safely in their own homes. It ensures that people are able to get assistance as quickly as possible in case of an emergency at home. This can also be linked to telecare, equipment that can sense risks such as smoke, floods and gas leaks, can remind you to take pills and even call for help if you fall. For more information see page 16.
iCAN - is the messaging system set up by trading standards for anybody living and working in Warrington who would like to be made aware of the latest consumer protection issues, such as rogue traders, doorstep / car crime and scams. The system shares information quickly and accurately by telephone, text or email. Anyone can become a member of iCan, members will receive a newsletter and more general consumer advice material by post. For information telephone: 01925 443319.
Repairs and home improvements if you are a tenant If you are a tenant of a registered social landlord (sometimes known as RSL or housing associations), most repairs and improvements to your home will be their responsibility and issues should be reported directly to them. If you are a tenant in privately rented accommodation you should also report repairs directly to your landlord. Some RSLs offer specific services to help their older tenants; a handyperson scheme or gardening service, heating or home security advice. Contact your housing provider if you are struggling with the upkeep of your home.
Keeping safe in your garden Simple measures such as improved lighting and maintenance of outdoor walking surfaces, e.g. uneven flags and potholes, can help reduce the risk of outside falls. Slippery paths covered in algae or moss are hazardous, as are overgrowing shrubs and trees and footpaths covered in wet fallen leaves, ice or snow. WHiA handyperson team may be able to assist with a oneoff garden tidy, which is free to older people on certain benefits. A garden maintenance service is also available at
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Repairs and home improvements if you are a homeowner
• Emergency repairs, from a dripping tap to a new roof
Warrington Home Information and Improvement Agency (WHiA)
• Technical and financial advice
• Funding options WHiA support older and disabled people to keep their homes in good repair, helping • Support through grant application processes with improvements to make sure they remain healthy, warm, safe and secure. • Housing options advice, when moving WHiA have developed a range of services, home is your preferred option some of which are free and some which • 60+ scheme offers financial may carry a small fee. These include: assistance up to the value of £60 for • Handyperson service to do small jobs essential repairs around the home and garden • Small adaptations such as grab rails or WHiA can help with decorating, plumbing and heating, bathroom adaptations and fitting a key safe building works, roofing, electrics, paths, • Free and impartial advice about home fencing and much more. improvements and repairs Telephone: 01925 246812, email: whia@ • Trusted and vetted contractors to carry wha.org.uk, website: www.whia.org.uk or out the work visit The Gateway, 85-101 Sankey Street, • Garden maintenance service Warrington WA1 1SR
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Housing continued Other sources of finance
If you are a home owner and your home is in need of major structural repairs you may be able to apply for financial assistance from Warrington Borough Council. This financial help is discretionary and dependent on funding being available. This is not a grant and the money would have to be paid back if you sold your home. For more information contact private sector housing, telephone: 01925 248483.
Various organisations and employers have benevolent funds available to ex-employees or those who worked in specific trades. If you were in the armed forces grants for repairs and adaptations may also be available from SSAFA (Soldiers, Sailors, Airmen and Families Association), telephone: 01942 679822 or 0161 7284809, or the Royal British Legion, telephone: 020 32072153.
Equipment and minor/ major adaptations
Equity release may help older home owners to generate income or a lump sum which could be used to fund improvements to make homes more suitable or comfortable. It is highly recommended that you seek legal and financial advice before pursuing this option, possibly via SOLLA (Society of Later Life Advisers), a not for profit organisation who will direct people to accredited members who are regulated by the financial services authority. Telephone: 0845 3032909, email: admin@societyoflaterlifeadvisers.co.uk.
Equipment or adaptations can make a real difference to your ability to live independently if you are having difficulty managing at home. For more information see page 14.
Disabled facilities grant (DFG) The disabled facilities grant is a mandatory but means tested grant, administered by the council’s private sector housing team. The grant is intended to help older and disabled people to live as comfortably and independently as possible in their own homes through adaptations to their home. The council will need to make an assessment of your needs and of your finances to see if you are eligible for help.
If you are on a low income you may be entitled to claim either housing or council tax benefit, the benefit service will be able to help and advise about this. See page 39 for more information.
WHiA can help you to apply for a DFG, they can also make arrangements for work to be carried out by approved contractors if you are not eligible for a DFG or for those who wish to undertake adaptations privately.
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Carers A carer is someone who, without payment, provides support to a partner, relative or friend who could not manage without his or her help. This could be due to older age, illness, disability or mental health or substance misuse problems. Many of us will be carers at some stage in our lives and it is a role that can be both rewarding and frustrating. Being a carer can affect your physical and mental health and can impact on your own opportunities to work, learn and take part in social activities. There are a range of services, activities and support available for carers in Warrington, including:
the person you care for should an emergency occur and you were unable to provide support. In case of emergency, a telephone call can be made to Warrington Borough Council to activate your agreed emergency plan (such as contacting a relative for help).
The carers emergency card
• Advice, equipment and support from the council’s occupational therapists around ‘safer handling’ if your caring role involves manual tasks
This free service lets you record what action would need to be taken for
Advice and support on health and well-being Caring can often have a negative impact on a carers physical and emotional health and wellbeing. If you think any aspect of your caring responsibilities is having an impact on your health you should contact your GP. However, other support available includes:
• Wired Adult and Young Carers Services Warrington hold regular events that focus on improving carers emotional wellbeing • Warrington Borough Council provides training to carers on subjects such as safer moving and handling, healthy eating and emergency first aid
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Carers continued Carers support groups
include going to the gym, swimming and fitness classes.
Caring for someone can be difficult and sometimes very isolating. There are various carers support groups in the Warrington area that can help.
Carers assessments If you are a carer you may be eligible for a carers assessment from adult social care services. To be eligible you must be providing, or intend to provide, regular and substantial unpaid support to someone who cannot manage without your help. A request can be made for a carers assessment even if the cared for person is not receiving social care services. For more information about services and support for carers, or to request a carers information pack, please contact the Access Social Care team.
These include: • Wired Adult and Young Carers Services Warrington, tel: 0800 7316941 • The Alzheimer’s Society, tel: 0151 420 8010 • Allen Street support group, for carers who support people experiencing mental ill health, tel: 01925 573489 Useful technology – Carecall and Telecare This is a range of equipment and services that support the person you care for to live safely and independently in their own home and can provide carers with peace of mind. For more information see page 16.
Telephone: 01925 444239, website: www.mylifemyway.co.uk
The carers leisure access pass The carers leisure access pass provides free access to Livewire leisure centres, giving carers the opportunity to have some valuable ‘me time’. This could
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Keeping yourself safe from harm We all take risks everyday and we can usually manage them very well. Unfortunately some adults are more at risk of neglect or abuse than others. When managing your own care needs or letting new people into your life, it is important to consider possible risks, no matter how small, and to have a plan on how to manage those risks. There are different ways people can be abused or harmed, such as financially, physically, sexually, psychologically, people can also be neglected. Abuse can happen anywhere, even in a person’s own home, nursing home or a hospital. There are four main ways you can reduce the risk of being abused or harmed. These are, knowing your rights, thinking ahead and protecting yourself, being aware of local services, support and information and speaking up if you have concerns. You have a right: • to be safe from abuse • to be treated fairly and with respect • to say what care you do or do not want
Some examples of how you can stay safe and protect yourself are: • Never give your bank details or pin number to anyone • Never sign anything you are not sure about or you don’t understand what it is about • Keep any money or valuables you have at home locked away • Do not isolate yourself, join local groups or activities or seek out support groups • Make sure there is someone you trust who knows your wishes and who you can talk to if you need to • Check the ID badge of people who come to your home. If you are worried do not let people inside your home • If you are suffering from abuse keep notes about what is happening • Make sure you do not rely on one person only to support or care for you. Gather a few people around you to help watch over your safety
• to be given information about your care • to be involved in making decisions about your care and your life
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Keeping yourself safe from harm continued Safeguarding services:
• If you receive care in your own home or you live in a care home and you are worried about any aspect of your care or treatment, please do not stay silent. Make a complaint or speak to someone you trust. If no one visits you, you could talk to a professional or voluntary visitor, for example the chiropodist or hairdresser
Access Social Care team Telephone: 01925 444239 Out of hours: 01925 444400 To use the safeguarding process and obtain support Police Telephone: 101 Out of hours: 01925 652222 In cases of immediate harm or danger call the police straight away on 999
• If you feel uncomfortable with the way someone gives you personal care or the way someone touches you tell someone you trust (this can be your doctor, friend or social worker)
iCAN Telephone: 01925 443319/442647 Become a member of Warrington Consumer Alert Network. It can keep you updated on rogue traders and other local consumer safety issues
• If you are employing a personal assistant make sure you obtain a Criminal Records Bureau check to find out if the person has a criminal record. The council will organise this for you
Remember, abuse is not your fault. If you Care Quality Commission (CQC) are being neglected or abused (or you Telephone: 03000 616161 suspect someone you know may be), please report it to the safeguarding services. Refuge Warrington Independent The safeguarding services are here Domestic Abuse Service to support and protect you, whether Telephone: 01925 243359 social services organise your care or Email: warringtonidvaservice@refuge. you purchase the care yourself. You org.uk will be listened to and taken seriously. Support, information and options to Your views and wishes will be respected women and men who live in Warrington so that wherever possible you are and are at risk from domestic abuse supported to live life your way, with dignity and free from abuse. For further information and guidance please visit the council website at www.warrington.gov.uk/safeguarding
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Equipment that can help you stay safe and independent at home Telecare equipment can sense risks such as smoke, floods and gas leaks, can remind you to take pills and even call for help if you fall. It can be linked to a 24 hour response centre or notify a carer in your own home.
For more information or to access the service telephone 01925 444239
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Moving home Moving home in later life can be quite daunting but may prove a better option if you are struggling with managing your home and garden or are paying expensive bills. Various options may be worth consideration, such as a smaller property, single storey or with essential facilities on one level, fewer steps, on a bus route and so on. If you are a RSL (housing association) tenant you could ask to move to a smaller or previously adapted property which may better suit your long term housing needs.
Housing with care (extra care) Housing with care is similar to sheltered/retirement housing but often offers a greater level of personal care, with up to 24 hour support if required. Housing with care can be an alternative to residential or nursing care and is also known as extra care sheltered housing or very sheltered housing. Ryfields village, for example, provides extra care alongside community facilities and social activities. Residents have the comfort of knowing support is available should their needs change over time.
Sheltered/retirement housing
Supported housing (residential or nursing care)
Sheltered/retirement housing is either purpose built flats or a group of bungalows or flats. Homes are usually only offered to people over the age of 55. In most schemes, a manager can be contacted via an alarm system from the person’s home, to provide help if there is an emergency. If the manager is not on site this often links to a social alarm system, such as Carecall. Some scheme managers may offer additional support including making regular checks on your well-being, liaising with your local doctor and your relatives and managing the day-to-day running of the accommodation. Normally, scheme managers do not provide care services for residents or carry out tasks like shopping or cleaning.
Occasionally complex needs cannot be fully met in standard accommodation. A range of accommodation is available that is specially designed for people with particular care and support needs, whilst ensuring that they can continue to live in their local community. This may include people with complex physical, sensory or mental health needs. Different types of registration Residential care is where a number of people live together looked after by trained staff. Care homes provide 24 hour support to people who can no longer be supported in their own home or in any other setting. They are independently run by a variety of private or not for profit organisations. Care homes can provide different levels of care, this is also known as the residential homes registration, for example:
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Residential homes
Nursing homes
Residential homes provide personal care to people in a homely environment. Many of the homes are purpose built to meet the needs of the people they provide care for. All homes have single bedroom accommodation, facilities for making drinks and snacks, and family and friends are welcome to visit. Some also have double rooms for couples. Standard residential care provides accommodation, meals and assistance with personal care whenever the need arises over a 24 hour period. If the person has any nursing needs, assistance may be provided by the district nursing service visiting whenever they are needed. ‘High dependency’ residential care indicates additional moving and handling needs such as requiring a hoist to transfer.
Nursing homes have qualified nurses to provide care to people with specific nursing care needs, injury or infirmity. It is the availability of full time nursing care which makes them different from residential homes. Elderly Mentally Infirm (EMI) nursing homes EMI nursing home provide the same service as nursing homes but specialise in the needs of people who have more complex mental health problems, such as a progressed dementia.
QualitySolicitors
Forshaws Davies Ridgway
Elderly Mentally Infirm (EMI) residential homes
21 Palmyra Square, Warrington Telephone: 01925 230000 • Website: www.qualitysolicitors.com/fdr Wills It is essential that you have a valid will in place. In that will you can clearly set out who you want to inherit your property and assets and who you wish to sort matters out on your behalf. You then need to have your will checked every few years or if there is a major change in personal circumstances.
EMI residential homes provide the same service as residential homes but specialise in the needs of people with mental ill health, such as dementia.
Probate and Administration of Estates When someone dies it is necessary for somebody to deal with their “estate”. A person’s estate consists of the money, property and any possessions they had at the time of their death. Trusts, planning, inheritance tax and long term care When planning for the future it’s important that you carefully consider the implications of choosing trusts and minimising inheritance tax payable on an estate by beneficiaries. You may also have understandable
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concerns about the possibility of long term care in your later years – and how that may impact on your family finances. Lasting Powers of Attorney A Lasting Power of Attorney (LPA) enables you to choose who you would like to manage your property, financial and general affairs should you become unable to manage them yourself, and gives that person the measure of power that you define. Living wills Living Wills are subject to much debate, as a patient’s wishes sometimes conflict with those of the medical profession. We can advise you about the latest legal situations. Wills and Estate Disputes The death of a relative or friend is always a stressful time. The last thing that you should want to worry about is the distribution of the estate but sometimes this can be important if it is believed that the estate distribution is incorrect.
Moving home continued Paying for residential and nursing the additional cost in the future. care if you own a property or land Getting advice that’s right for you Will I need to pay for my care in a residential or nursing home?
If you have a savings or a property, it may be that you will need to fund your own care. If so you should seek independent financial advice and always check if the adviser is a member of the Society of Later Life Advisers (SOLLA). They are specialists in the financial needs of older people and have taken steps to become independently accredited which can offer added reassurance. SOLLA members will help you with the practical help and guidance needed to make the right financial choices at the right time about some of the most important financial decisions you may ever make. Telephone: 0843 303 909, website: www.societyoflaterlifeadvisers.co.uk
You will usually have to pay something towards your care in a residential or nursing home, for the majority of people this may mean that most of your income will be used to pay the fees. You will not need to pay for the nursing element of any care you receive as this will be paid for by the NHS. What are the fees for and why do they seem so expensive? A home’s fees cover all accommodation costs and utility costs, food, social activities and care costs. There are also national quality standards which can mean homeowners having to spend money to make sure that they meet the standards.
What help can I get from adult social services to pay for my care home fees?
What help can I get if I make my own arrangements for residential or nursing care?
Adult social services must have carried out an assessment and arranged for you to be cared for in a
If you decide to make your own arrangements, you will have to pay all of the home’s fees. If you think that you only have enough money to pay for a residential home for up to three years (at the time of writing this means at least £50,000) it would be advisable to contact adult social care. If you choose a more expensive home than adult social care would normally pay for and your money runs out, you may have to move to a different home if your family cannot pay
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care home. The amount of help we can give you depends on your capital (things that you own such as savings, premium bonds and your house) and your income (money you get regularly such as your pension). Rules about capital or savings If you have more than £23,250 capital, the law says that you can afford to pay all the residential or nursing home fees yourself. If you have under £14,250 capital, then the council will pay all your fees on your behalf. If you have between £14,250 and £23,250 capital, then you would be expected to pay some but not all of the fees. Rules about income If you are receiving assistance from the council to pay your care home fees, you will still get a weekly allowance of £22.30, which comes from your welfare benefits. It is money you can spend, as you want - for example on toiletries, newspapers and stamps. It is likely that you will need to use most of the rest of your income to pay the home’s fees. If you have made additional provision for your retirement by a private pension or savings we will disregard a small proportion of it so that you will receive a higher personal allowance while in residential care than someone who has made no extra provision for their retirement. Further information about moving into residential or nursing care If you are considering moving into nursing or residential accommodation,
it can seem like there is a great deal to think about and it may be quite daunting. Some of the questions you may have thought about could include: • What happens if I own my own home? • How will moving affect my welfare benefits? • What services do my fees pay for? • What happens if I choose a more expensive home than the council would normally pay for? • How will I pay the fees? • What if a person I am helping to go into residential care is unable to manage their own finances? You can find more information on the council’s adult social care website: www.mylifemyway.co.uk or contact the Access Social Care team to speak to someone. Telephone: 01925 444239.
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Moving home continued Questions to ask when visiting a prospective home (A suggested list of questions to ask and things to look for when choosing a care home) Section 1: Transport, fees and conditions 1.1 Will your family and friends find the home easy to get to?
Yes/No
1.2 How much are the fees?
ÂŁ
1.3 Can you have a short stay in the home to see if you like it?
Yes/No
1.4 Will you be given a written statement for what the home will do for you if you live there?
Yes/No
Section 2: Accommodation 2.1 Are there communal sitting rooms both with and without TV?
Yes/No
2.2 Do you like the furniture and decoration of the home?
Yes/No
2.3 Is there a separate dining room?
Yes/No
2.4 Are doors and corridors wide enough for wheelchairs, right through the home and to the outside?
Yes/No
2.5 Are handrails provided in hallways, corridors and stairs?
Yes/No
2.6 Is a lift or stair lift provided to the upper floors? Could you use it? Yes/No 2.7 Are the bathrooms near to the rooms?
Yes/No
2.8 Are the bathrooms adapted to help people get in and out of the bath?
Yes/No
2.9 Will you have to share a bathroom?
Yes/No
2.10 Are there both showers and baths available for you to choose from?
Yes/No
2.11 Is the call-bell system easy for you to use whenever you might need it?
Yes/No
2.12 Do all residents have a bedside light that is easy to use?
Yes/No
2.13 Can you adjust the heating in the bedroom easily?
Yes/No
2.14 Can you open the window if you want to?
Yes/No
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Section 3: Catering 3.1 What are the mealtimes? o Breakfast o Lunch/Dinner o Dinner/Tea 3.2 What happens if you want a meal or a snack at another time? 3.3 How wide is the choice of menu at each meal? o Set meal o Choice of two meals o Choice of three meals o More than three choices 3.4 Do you like the meals that are on offer?
Yes/No
Section 4: Visitors 4.1 Are your visitors provided with a drink?
Yes/No
4.2 Are your visitors welcome to join you for a meal?
Yes/No
Section 5: Daily living 5.1 Can you choose when you get up and when you go to bed each day?
Yes/No
5.2 What is the variety of activities and outings offered each week?
Yes/No
5.3 Is the home equipped for people who cannot see or hear very well, for example with loop systems and good lighting?
Yes/No
5.4 Do the resident appear active, sociable and happy?
Yes/No
5.5 Will the home charge extra for accompanied visits to the GP or hospital?
Yes/No
5.6 Are the laundry and room cleaning arrangements to your liking?
Yes/No
5.7 Are there smoking and no-smoking areas?
Yes/No
Section 6: Staff 6.1 Are the staff clean, tidy, cheerful and helpful?
Yes/No
6.2 Do people such as chiropodists, hairdressers, opticians and dentists visit the home regularly?
Yes/No
6.3 Is there a residents committee which meets regularly?
Yes/No
6.4 Is there a residents notice board with up to date and interesting information on it?
Yes/No
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Benefits information Attendance allowance
top of your retirement pension and other income.
This is a tax free benefit for people aged 65 or over who need help with their own personal care because they have a physical disability or mental health difficulty. It is not means tested and is paid at either a lower or a higher rate. To qualify for the higher rate you will need to explain that you have night time care and/or supervision needs. For further information call the benefit enquiry line on freephone 0800 882200, textphone 0800 243355 or apply online at www.gov.uk
Pension credit has two parts – guarantee credit which tops up pensioners’ income to a guaranteed level and savings credit to reward people who have saved or set up pensions for retirement. For further information call the pension credit application line on freephone 0800 99 1234, textphone 0800 169 0133 or apply online at www.gov.uk Warrington Borough Council benefit service
Pension credit
If you are on a low income you may be entitled to claim either housing or council tax benefit, the benefit service will be able to help and advise about this. The amount of benefit you get will depend on your income and who lives with you. You cannot get these benefits if you have savings of more than £16,000 (unless you are receiving guarantee credit). However, we ignore any savings below £6,000. We also ignore any war pensions or war widows’ pensions.
If you are over 60 years of age and in receipt of state pension, you may be entitled to receive pension credit on
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Housing benefit Housing benefit helps people who live in rented accommodation pay their rent. You can make a claim for housing benefit if: • you pay rent to a housing association - this includes Golden Gates Housing Trust • you pay rent to a private landlord • you pay rent for a mobile home/ caravan/houseboat and or mooring/ site fees • you pay part rent and part mortgage – shared ownership. We can help with the rent. Council tax benefit Council tax benefit helps people on low incomes to pay their council tax bill.
There are several ways to make a claim for these benefits: • The easiest way to claim these benefits is to fill our form in online. You can find the form at the residents’ page of our website www.warrington.gov.uk • You can also collect a form by calling in at Contact Warrington, 26-30 Horsemarket Street or telephone us on (01925) 443210 • Alternatively, if you are aged over 60 you can also apply via the pension service, telephone 0800 99 1234, textphone: 0800 169 0133
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Having a voice Older people’s engagement group
healthwatchwarrington.co.uk or using the online form at www.healthwatchwarrington.co.uk
The older people’s engagement group (OPEG) is the umbrella group in Warrington for older people’s resident and community groups, social groups and individuals, regardless of race, religion, gender or sexual orientation, acting as a voice for all older people in neighbourhoods and across the town.
Healthwatch also offer a care navigation service, they can give you information and advice about your choices within health and social care. Contact them if you need any information. Telephone: 01925 246893
Make your experience count
OPEG works in partnership with the statutory services and other organisations to empower older people to get involved and influence the planning and delivery of services in Warrington.
Warrington Borough Council is committed to providing high standards of service and we need feedback about our services. You can help us to do this by telling us when we do things well or badly and by suggesting ways to improve services.
OPEG meet in The Gateway, 85 – 101 Sankey Street, Warrington, WA1 1SR.
The best way for us to make improvements is to listen to what you have to say and learn from it. Your comments, good and bad, will be welcomed.
If you would like more information telephone: 01925 246966 or email: opegwarrington@googlemail.com Healthwatch Warrington Warrington Healthwatch gives you the opportunity to influence your local health and care services. Anyone can get involved, and it has been set up to make sure that people in the area get the health and social services they need.
Making a complaint if you receive a service arranged by the council You should start by explaining your concerns to the member of staff with whom you are in direct contact. If that is not possible, or if you are still not happy, you should ask to speak to that person’s manager or the quality monitoring officer. Most problems can be sorted out in a straight forward way, through discussion.
Warrington Healthwatch wants to hear about your experiences of health and social services and your ideas for improvements or changes. Healthwatch has the power to implement changes in your local services; how they are planned, designed and delivered.
If you are still not satisfied you may ask for the matter to be investigated as a formal complaint. For this you should contact either the manager of the service or the
Tell them your views by emailing contact@
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adult social care quality monitoring officer on telephone: 01925 444400
Contacting the Care Quality Commission
What can I do if I have arranged my own care?
Complaints about services that are registered with the Care Quality Commission (CQC) can be discussed by calling their customer services unit. Services that are registered with the CQC are care homes and agencies that provide care in your own home. For information about registered providers in Warrington contact the CQC customer services unit, telephone: 03000 616161.
You can contact the Local Government Ombudsman. They will consider all complaints regardless of how the care has been funded. Their job is to investigate complaints in a fair and independent way. In most cases they will only consider a complaint once the care provider has been given a reasonable opportunity to deal with the situation. It is a free service. Telephone: 0300 061 0614 or 0845 602 1983 Fax: 024 7682 0001 Text ‘call back’ to 0762 480 3014
If you have any comments about this guide that would help shape and improve future editions please let us know. Email: ServiceSupportAdmin@ warrington.gov.uk Telephone: 01925 444167
Additional useful contacts Age UK 716-718 Knutsford Road, Latchford, Warrington, WA4 1JW Tel: 01925 639 018 Web: www.ageuk.org.uk Jobcentre Plus Nolan House, 10 Mersey Street, Warrington, WA1 2BL Tel: 0845 604 3719 Web: www.direct.gov.uk LGBT Warrington Email: info@lgbtwarrington.co.uk Web: www.lgbtwarrington.co.uk Skype number: 0161 408 5428
Warrington Citizens Advice Bureau The Gateway, 85 - 101 Sankey Street, Warrington, WA1 1SR Tel: 01925 246994 Birchwood Citizens Advice Bureau 46 Benson Road, Birchwood, Warrington, WA3 7PQ Tel: 01925 824952 Lymm Citizens Advice Bureau Lymm Library, Davies Way, Lymm, WA13 0QY Tel: 01925 753247
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Residential and nursing homes Name
Address
Applecourt Care Home (Leyton Healthcare) Arlington House
76 Church Street Warrington WA1 2TH 88 Ackers Road Stockton Heath Warrington WA4 2EA 8 Bewsey Road Warrington WA2 7LW Egerton Street Howley Warrington WA1 2DF
Bewsey House (Warrington Community Care) Birch Court Nursing and Residential Home (BUPA ANS Care Home) Brampton Lodge (Care Concepts Limited) Brookfield Retirement Home Callands Care Home (Court Cavendish) Cheshire Grange (Barchester Homes Ltd) Cotebrook House
Gainsborough House (London & Manchester Healthcare Ltd) Green Park Care Home (Leyton Healthcare)
Bridge Lane Appleton Warrington WA4 3AH Brookfield Road Lymm Warrington WA13 0PZ Callands Road Callands Warrington WA5 9TS Booths Hill Road Lymm Warrington WA13 0EG Oughtrington Lane Lymm Cheshire WA13 0QY 8 Gainsborough Road Warrington WA4 6BZ
Telephone/Fax
Registration Contact Name Tel: 01925 240245 Angela Moore Care Home Fax: 01925 240123 with Nursing
Tel: 01925 267576 Rose Jewell Fax: 01925 267576
Care Home Only
Tel: 01925 414961 Susan Brown Care Home Fax: 01925 636924 Only Tel: 01925 573772 Neil Hooley Fax: 01925 240158 (Interim Manager)
Care Home with Nursing
Tel: 01925 606780 Abi Abimbola Care Home Fax: 01925 212887 with Nursing Tel: 01925 755363 Sarah Nolan Fax: 01925 753764
Care Home Only
Tel: 01925 244233 Hermina Fax: 01925 413433 Makau
Care Home with Nursing
Tel: 01925 750670 Joanne Revie Care Home Fax: 01925 753691 with Nursing
Tel: 01925 752583 Maggie Fax: 01925 753169 McMaster/ Ann Webster
Care Home Only
Tel: 01925 241479 Mary Fax: 01925 576962 McNeece
Nursing Home/EMI Nursing
Southwold Crescent Tel: 01925 791121 Dianne Bailey Care Home (Off Stocks Lane) Fax: 01925 791140 with Nursing Great Sankey Warrington WA5 3JS
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Name
Address
Heathercroft Care Home (Ashberry Healthcare)
Longbarn Lane Woolston Warrington WA1 4QB 22 Alexandra Road Grappenhall Warrington WA4 2EL Honiton Way Penketh Warrington WA5 2EY
Heathfield Residential Home for Elderly Ladies Heathside Elderly Persons Home (Warrington Community Living) Heathside Mews (Warrington Community Living) High Peak Care Home (European Care) Holcroft Grange Residential Home (CLS Care Services) Keate House
Telephone/Fax
Registration Contact Name Tel: 01925 813330 Diane Care Home Fax: 01925 818278 Hollingsworth with Nursing
Tel: 01925 602195 Louise Fax: 01925 211648 Rowley
Care Home Only
Tel: 01925 722109 June Gilbody Care Home Fax: 01925 721664 Only
Honiton Way Penketh Warrington WA5 2EY Main Lane Kenyon Warrington WA3 4AZ Jackson Avenue Culcheth Warrington WA3 4DZ
Tel: 01925 790596 June Gilbody Care Home Fax: 01925 791093 Only
Brookfield Road Lymm Cheshire WA13 0QL 10A Lodge Lane Bewsey Warrington WA5 0AG
Tel: 01925 752091 Wendy Fax: 01925 754022 Johnson
Care Home Only
Tel: 01925 418501 Jacqueline Fax: 01925 638768 Harvey
Care Home with Nursing
Lodge Lane Nursing Home (Warrington Community Care) Meadow View Care Finlay Avenue off Home (Ashberry Ditchfield Road Healthcare) Penketh Warrington WA5 2PN Rosevilla Penkford Lane Residential Home Collins Green Burtonwood Warrington WA5 4EE St Mary’s Penny Lane Collins Continuing Green Burtonwood Care Home Warrington (Marantomark Ltd) WA5 4DS
Tel: 01925 764081 Sharon Fax: 01925 768888 Brennan
Care Home with Nursing
Tel: 01925 766488 Pauline Shaw Care Home Fax: 01925 766582 Only
Tel: 01925 791180 Carol Everton Care Home Fax: 01925 728730 with Nursing
Tel: 01925 228637 Peter Fax: 01925 594122 Nesarajah
Care Home Only
Tel: 01925 294850 Paul Ikin Fax: 01925 294855
Care Home with Nursing
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Residential and nursing homes continued Name
Address
St Oswald’s Care Home (Four Seasons Healthcare) Summerville Nursing Home (BUPA ANS Homes Ltd) Thelwall Grange
12 Golborne Road Tel: 01925 656337 Winwick Warrington Fax: 01925 573113 WA2 8SZ
Hill Top Road Grappenhall Warrington WA4 2EF Weaste Lane Thelwall Warrington WA4 3JJ The Old Rectory Church Lane Private Nursing Grappenhall Home Warrington WA4 3EP The Old Vicarage Fir Tree Lane Private & Residential Burtonwood Nursing Home Warrington (Harbour Healthcare) WA5 4NN Three Bridges Nook Lane Latchford Care Home (Bond Warrington WA4 1NT Healthcare) Three Elms Station Road Residential Home Penketh Warrington (Minster Care) WA5 2UG U & I Care Home 15 Archers Green Kingswood Warrington WA5 7XS
Victoria House (Under new management) Westleigh (Warrington Community Care) Westvale House (Barchester Homes) Westy Hall (CLS Care Services)
27 Victoria Road Grappenhall Warrington WA4 2EN 109 Walton Road Stockton Heath Warrington WA4 6NR Old Hall Road Old Hall Warrington WA5 9PA Marsden Avenue Latchford Warrington WA4 1UB
Telephone/Fax
Contact Name Paula Clark
Registration
Care Home with Nursing
Tel: 01925 265865 Catherine Fax: 01925 212620 Hutchinson
Care Home with Nursing
Tel: 01925 756898 Steven Fax: 01925 756668 Pownall
Care Home with Nursing
Tel: 01925 604611 Miss Valerie Fax: 01925 269000 Eyes
Care Home with Nursing
Tel: 01925 229944 Sue Bellamy Fax: 01925 290092
Care Home with Nursing
Tel: 01925 418059 Erica Fax: 01925 414818 Blackburn
Care Home with Nursing
Tel: 01925 723274 Linda Briscoe Care Home Fax: 01925 791985 Only Tel: 01925 712908 Samina Khan Learning Disability Care Fax: 01925 210736 Home only for Adults (18-64) and Older People (over 65) Tel: 01925 602453 Gail Care Home Fax: 01530 245588 Dunwoodie Only Mobile: 07852 271290 Tel: 01925 860584 Heather Care Home Fax: 01925 213861 Conroy Only Tel: 01925 571266 Sylvia Sloan Fax: 01925 413438
Care Home with Nursing
Tel: 01925 637948 Katya Lyon Fax: 01925 651420
Care Home Only
44
Notes
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Our aim is to promote independence and wellbeing to enable individuals to remain within their home environment. • Personal Care / Safe and Well • Direct Care • Palliative / Continuing Care • Medication • Meal Preparation • Domestic / Shopping Service • Night Sit / Sleep Service • Social activities/Sitting service
Abi Abi
181 Padgate Lane, Warrington, Cheshire WA1 3SW Tel: 01925 652800 www.nightingaleswarrington.co.uk
APPROVED TRAINING PROVIDERS Warrington Borough Council make every effort to ensure that the information which we provide about registered care homes is correct. If you would like to update, amend or add to your listing please contact Warrington Borough Council on 01925 444239. Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners. Octagon Marketing Company Ltd. ©2013. Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH. Tel: 01909 478822
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47
Meadow View
Care Home
RESIDENTIAL AND SPECIALIST DEMENTIA CARE
Heathercroft Care Home
H
eathercroft Care Home is a purpose built care home set in its own grounds in the Woolston area of Warrington.
Providing the highest standard of Residential and Dementia care in a homely and loving Atmosphere To arrange a visit please contact our manager, Carol Everton on 01925 791180 Finlay Avenue, Penketh, Warrington WA1 4QB www.ashberry.net
The Registered provider is Ashberry Healthcare Limited. The Home provides Nursing and Personal care for 89 older people. It is on a main bus route and has easy access to local shops, churches and a library. Heathercroft has 64 single bedrooms on the General Nursing and Residential unit and 25 single bedrooms in Ashberry House, specialising in Care of Elderly with Dementia. To arrange a visit please contact our manager, Diane Hollingsworth, on 01925 813330. Heathercroft Care Home, Longbarn Lane, Woolston, Warrington WA1 4QB www.ashberry.net Designed and published by: Octagon Marketing Company Ltd, Britannic Chambers, 8a Carlton Road, Worksop, Notts S80 1PH. Tel: 01909 478822.