Doncaster Care Homes Directory - August 2016

Care Homes Directory

August 2016 l 10th Edition

Choosing where to live when I need support www.doncaster.gov.uk

S

androck

H

ouse

~ Care Home ~

• Large single ensuite bedrooms with showers

• Free Sky TV and Broadband internet

• Newly purpose built and ground floor bedrooms

•S ocial services and private residents welcome

• Beautiful landscaped gardens with fountains

•O utstanding quality of care grade

by CQC

• 24 Hour care by highly qualified staff

• Bedrooms with patio doors and Hammonds fitted wardrobes, mini fridges and LED TVs

53 Bawtry Road, Doncaster, DN4 7AA Tel: 01302 535634 www.sandrockhouse.co.uk

Sherwood Care Homes

Contents

Page

Is this booklet for me?

4

What will this book tell me?

4

Exploring my options

4

How can I get help?

5

What is a care home?

5

Nursing and residential care homes – what is the difference?

5-6

Which type of care home is best for me?

6

How much will I have to pay?

6-7

Can I get help with the cost of my care home fees?

7

Funded Nursing Care and Continuing Healthcare

7

The Essential Standards of Quality and Safety you can expect

8 & 10

Doncaster Council’s Monitoring Standards

11

What should I ask and look for when visiting a care home?

12-17

Healthwatch Doncaster

18

The Doncaster Relatives and Residents Association

20

Family carers

22-23

Residential and nursing care homes in Doncaster

24-31

Residential and nursing care homes in each borough in Doncaster

32-33

Safeguarding Adults

34-35

What should I do if I have a problem or complaint or I want to pay a compliment or make a suggestion?

36-37

Information can be made available in other formats such as Braille or Audio Tape on request. Please ask a member of our staff for more information, or if you need any other help or advice.

OCTAGON DESIGN & M ARKETING LTD

Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered. The publishers and the promoters cannot accept responsibility for any loss arising from the use of information contained in this publication.

Designed and published by: Octagon Design & Marketing Ltd, Hawks Nest Cottage, Great North Road, Bawtry, Doncaster DN10 6AB. Tel: 01302 714528 ©2016

Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept any responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the service or products sold. This directory has been produced by Octagon Design & Marketing Ltd in association with Doncaster Council at no cost to the council.

3

Is this booklet for me?

This booklet will help you if you, or a friend or relative: • Are thinking of moving into care home? Or • Need a short break in a care home

What will this booklet tell me?

The information in this booklet will tell you: • Who you can contact if you need help and advice about residential and nursing care • What a care home is

• What the difference is between a care home and a care home with nursing • Things that you may like to consider if you are choosing or moving to a care home • About paying care home fees

Exploring my options Most people only consider residential care only after something alarming happens – perhaps a fall or leaving on the gas at the home.

Care homes are not always suitable or required and other options should be considered first.

Speak to our Adult Contact Team on 01302 737391 or by email

4

adultcontactteam@doncaster.gov.uk about a range of alternatives such as; • Reablement or rehabilitation - after a stay in hospital • Telecare – simple gadgets to help you live independently • Home Adaptations – Making your home more suitable for your needs

How can I get help?

If you are considering moving to a care home, we can offer you a care assessment.

Someone from the Adult contact team can talk with you about the kind of help that you may need and how we may be able to support you. You can still contact Doncaster Council’s Adult Contact Team and ask for a care assessment, if you prefer to arrange and pay for your own residential or nursing care.

If you think that you need our help

please ask for advice and a care assessment by contacting;Doncaster Council’s Adult Contact Team: Telephone: 01302 737391 Email: adultcontactteam@doncaster.gov.uk You can also contact the Care Quality Commission if you would like more help or advice regarding specific care homes: Telephone: 03000 616161 Email: enquiries@cqc.org.uk

What is a care home?

We believe that most older people want to be able to stay in their own homes as long as possible. With this in mind we offer a full range of community support to help people enjoy a happy and secure life in their homes and communities.

Sometimes people are not able to remain in their own homes even with the community support available. They may therefore consider moving into residential care as their next home.

Care homes can offer different types of care, such as residential care or nursing care. Some care homes provide specialist care for people who require extra support,

- for example dementia or other mental health illnesses.

Residential care is available all around Doncaster, allowing people to choose a home which is close to family and friends, or in an area of Doncaster that is familiar to them.

Homes are operated by local authorities, private companies and charities.

Some care homes provide care only for Adults aged 18 to 65, whilst others provide care for older adults. When we talk about care homes in this booklet, we are talking about care homes which have been inspected and registered with the Care Quality Commission. (For further details please see page 10).

Nursing and residential care homes – what is the difference?

A residential care home offers accommodation, meals and personal care such as help with washing, dressing, meal times and going to the toilet. Residential homes offer care and support throughout the day and night. A nursing care home also offers accommodation, meals and personal

care, but the nursing care home also offers 24-hour presence of qualified nurses.

Some care homes can offer both residential care and nursing care; these homes are

>> 5

called “dual registration homes”.

Some homes offer specialist care- for example caring for people who have particular illnesses, such as Alzheimers or Parkinsons.

If you have had an assessment, you will have been told if you or your relative needs residential care, specialist care, or nursing care.

If you have any further questions please contact Doncaster Council’s Adult Contact Team: Telephone: 01302 737391 Email: adultcontactteam@doncaster.gov.uk

Which type of home is best for me?

It is important to choose the right type of care home, so that the care home can offer you the level of support that you need.

Please contact us for our advice and a care assessment by telephoning or emailing Doncaster Council’s Adult Contact Team:

Please ask us for advice or an assessment and we will talk to you, your carers and your family and friends, about the type of care home we think would best meet your needs. We may also involve Doncaster Clinical Commissioning Group if we think that you may need support with your healthcare needs.

Telephone: 01302 737391 Email: adultcontactteam@doncaster.gov.uk You can also contact the Care Quality Commission if you would like more help or advice regarding specific care homes: Telephone: 03000 616161 Email: enquiries@cqc.org.uk

How much will I have to pay?

In Doncaster, each year the council sets rates for residential and nursing care home fees. There are different prices for residential care, nursing care and specialist care, and Doncaster also pay a premium to any homes.

For fee information please contact our Adult Contact Team on 01302 737391 or by email adultcontactteam@doncaster.gov.uk as fees

6

will depend on your circumstances and whether you’ve been assessed as needing support and have been allocated resources to meet that need.

Some care homes offer certain improved rooms in addition to their standard rooms.

This may be due to the room’s larger size or having access to a private conservatory or bathroom, for example, and the care

home may charge a higher price than the council has agreed it will pay. If such a room is available and you choose to move into it, then a friend, relative or other person will

have to pay the extra amount to meet the price which the care home charges. This is called a Third Party Top Up. You cannot pay a Top up from your own income/assets.

Can I get help with the cost of my care home fees? of financial assistance to be given, therefore a standard or full cost charge would be applied.

If you have total assets which are valued at more than £23,250 you will not be entitled to financial support from the council. Total assets valued at less than £14,250 will be ignored The council will carry out a financial and you may be entitled to some financial assessment to work out the contribution you support from the council. can make towards the cost of your care. This If you have total assets valued between is done by looking at the benefits you receive £14,250 and £23,250 then you may still be and the value of your capital / assets. entitled to some financial support from the In order to do this it is necessary for you council but the value of your assets will affect to provide full, accurate and up to date the amount of support provided. These figures information about your financial circumstances. are reviewed in April of each year.

If you don’t provide this information then the For free, confidential and independent fees council may not be able to work out the level advice contact First Stop on 0800 377 7070.

If you want us to help fund your care home fees you will need to have a care assessment. We will only fund your care if, following your care assessment, we agree that you need residential or nursing care.

Funded Nursing Care and Continuing Healthcare Funded Nursing Care If you need a care home with nursing, the NHS will pay a contribution to your care; this is called Funded Nursing Care. The NHS pays this money directly to the care home to cover the costs of a nurse to be available at all times.

(High Band only applies for people who lived in a care home with nursing before 1 October 2007 and whose needs were assessed as High Band.)

NHS Continuing Healthcare

for some or all of your residential fees. Your care team, including an NHS nurse and a council care worker, will jointly assess your health and social care needs to determine if you may be eligible.

For more information about NHS Continuing Healthcare and Funded Nursing Care: Telephone: 01302 566356 Email: continuingcare@doncasterpct.nhs.uk Website: www.dh.gov.uk/en/Social Care/Deliveringadultsocialcare/ Continuingcare/index

If you have some health needs you may also be eligible for funding from the NHS to pay

7

The essential standards of quality and safety you can expect From 1 October 2010, health and social care providers have been responsible for ensuring their services meet the Care Quality Commissions Essential Standards of Quality and Safety. The Care Quality Commission (CQC) will register, and therefore license, care services if they meet essential standards and monitor them to make sure they continue to do so. CQC have a wide range of actions they can take if they find care services are not meeting essential standards.

The essential standards 1. You can expect to be involved and told what’s happening at every stage of your care • You will always be involved in discussions about your care and treatment, and your privacy and dignity will be respected by all staff.

• You will be given opportunities, encouragement and support to promote your independence.

8

• You will be able to agree or reject any type of examination, care, treatment or support before you receive it.

2. You can expect care, treatment and support that meets your needs • Your personal needs will be assessed to make sure you get care that is safe and supports your rights.

• You will get the food and drink you need to meet your dietary needs.

• You will get safe and co-ordinated care where more than one care provider is involved or if you are moved between services.

3. You can expect to be safe • You will be protected from abuse or the risk of abuse, and staff will respect your human rights.

• You will be cared for in a clean environment where you are protected from infection.

• You will get the medicines you need, when you need them, and in a safe way.

>>

• You will be cared for in a safe and accessible place that will help you as you recover.

• You will not be harmed by unsafe or unsuitable equipment.

How does this system work?

• CQC look at the care you get rather than at systems and processes.

• Your health and welfare needs are met by staff who are properly qualified.

• CQC listen to what you’ve got to say about your treatment, care and support. CQC want you to have a bigger say in how they decide whether care services are meeting essential standards.

• There will always be enough members of staff available to keep you safe and meet your health and welfare needs.

• CQC check how care services are meeting essential standards now, rather than in the past.

• You will be looked after by staff who are well managed and have the chance to develop and improve their skills.

• CQC have a wide range of powers that allow them to act if they find that a care service is not meeting essential standards.

4. You can expect to be cared for by qualified staff

5. You can expect your care provider to constantly check the quality of its services • Your care provider will continuously monitor the quality of its services to make sure you are safe.

• If you, or someone acting on your behalf makes a complaint, you will be listened to and it will be acted upon properly.

• Your personal records, including medical records, will be accurate and kept safe and confidential.

Nursing & Residential Homes 50 Beds - All single. 20 Ground floor nursing all with en-suite facilities 30 Residential inc 29 En-suite - Passenger lift Inspections welcomed - No appointment necessary 24 Hr qualified nursing care Family run in delightful rural setting Regular outings - L.A. funded welcome

For further help and brochure Tel. 01302 709691 High Street, Norton, Doncaster

10

• CQC update their website when there are changes to report about checks, improvements or concerns.

All adult care homes are going through a transitional registration process at the moment to determine if they are compliant with the new standards. From this CQC will have a new system for undertaking Compliance Reviews.

For more information about how any care home within this guide is doing based on these new standards or on the previous star rating system please go to http://www.cqc.org.uk/findcareservices.cfm or contact them using the following: Care Quality Commission National Correspondence Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Telephone: 03000 616161 Fax: 03000 616171 Email: enquiries@cqc.org.uk

Doncaster Council’s Monitoring Standards Doncaster Council contracts with a number of private residential and nursing homes within the borough.

• Monitor, evaluate and carry out quality audits on all private sector homes on a regular basis.

There is a dedicated contracts team.

Within this team there are specific contract monitoring officers whose role is to ensure the principles of residential care, which are choice, dignity, fulfilment, independence, privacy and rights associated with citizenship are upheld.

• Listen to the views of residents, families and or representatives.

The contract monitoring officers: • Have the right to visit contracted care homes at any time without giving prior notice. Their role is to:

• Actively link with other professionals e.g. District Nurses, Environmental Health and Infection Control Nurses.

The local authority takes positive steps to ensure the delivery of services are to the standards set out in the contractual agreement, alongside the Essential Standards of Quality and Safety.

Putting your affairs in order We live in an age where people are living longer than ever before.

This brings with it an increased chance that we will need help with our care at some time in our lives.

Our specialist team can advise you how best to put your affairs in order, both during your lifetime and to help you make things as easy as possible for your loved ones after your death.

We can advise on: • Wills • Probate • Lasting Powers of Attorney • Severance of Joint Tenancy • Asset Protection Trusts • Applications to the Court of Protection • Living Wills (Advanced Directive) Contact Vicky Sladdin or Rachel Towle on 01302 320621 to make an appointment or for further advice, either at our office or in the comfort of your own home

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What should I ask and look for when visiting a care home?

This checklist gives suggested questions to ask and things to look for when visiting potential homes.

It’s a good idea to photocopy this checklist so you can use it for each home or scheme you visit. This list is not exhaustive and there may be additional questions you would like to ask. It may be helpful to visit the home or scheme more than once, perhaps at different times of the day.

You should ask Care Quality Commission

or the individual care home that you are interested in for a copy of their latest inspection report. You can also speak to the inspector prior to visiting a home.

The following are just suggestions of what to look for when you are choosing a home, but there will be other things that are important to you. Do ask about them because this will help you make the right choice. It is important to ask the residents, as well as the staff, about life in the home. Use this handy comparison table to asses which care home might be more suitable.

Name of care home Care home A:.............................................................................................................................

Care home B:.............................................................................................................................

Care home C:.............................................................................................................................

Care home D:.............................................................................................................................

Care home E:.............................................................................................................................

First Impressions

A

B

C

D

E

Does it have a friendly and welcoming atmosphere?

■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■

■ ■ ■ ■ ■

■ ■ ■ ■ ■

■ ■ ■ ■ ■

■ ■ ■ ■ ■

Do the staff ask about you and your interests?

Is it well decorated and well kept?

Does it look and smell ok?

Does it seem a comfortable temperature for you and other residents?

Do staff treat the residents in a friendly manner and respect their wishes on how they would like to be addressed (eg, as Mr or Mrs or by first name)?

Are staff caring and attentive towards residents?

Are there adequate members of staff on duty to give enough individual attention?

Are staff trained, experienced and qualified?

Are there people of a similar age to you, with similar interests, who you will be able to get to know further?

Are the other residents active and content?

12

Location

A

B

C

D

E

Are there local facilities near the home, such as shops, places of religious worship or pubs that you will be able to access?

■

■

■

■

■

Does it have its own transport to enable you to get around, or is public transport easily accessible?

■ ■ ■

■ ■ ■

■ ■ ■

■ ■ ■

■ ■ ■

The Building

A

B

C

D

E

Is there a garden that the residents can access safely?

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

Bathrooms

A

B

C

D

E

Is there an en suite?

Are the toilets, baths and showers adapted to make them easy and private for residents to use?

■ ■ ■

■ ■ ■

■ ■ ■

■ ■ ■

■ ■ ■

Communal rooms

A

B

C

D

E

Is there a choice of lounges?

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

Will it be easy for you to keep in touch with your friends and family?

Is there parking for your friends and family when they visit?

Are there smoke detectors or fire extinguishers visible throughout the building?

Are fire exits and escape routes clearly marked?

Can wheelchair users move around it easily? If there is more than one floor, are there lifts?

Is there adequate wheelchair storage?

Are there call bells in the bedrooms and communal areas?

Are corridors and stairs suitable for people with sight impairment to get around easily (for example handrails painted a different colour)?

Are there toilets within easy reach of all communal facilities?

Is there more than one TV room?

Is there a quiet room with no TV? Is there a loop facility so that people who are hard of hearing can hear the television?

Is the furniture in the communal areas arranged in a comfortable way?

What are the homes policies on things such as alcohol, smoking and pets?

Is there a residents’ committee or group that you can be part of if you wish?

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Name of care home Care home A:.............................................................................................................................

Care home B:.............................................................................................................................

Care home C:.............................................................................................................................

Care home D:.............................................................................................................................

Care home E:.............................................................................................................................

Bedrooms

A

B

C

D

E

Can you have a single room if you want one?

■ ■ ■

■ ■ ■

■ ■ ■

■ ■ ■

■ ■ ■

What would happen if you did not get along with the person you were sharing with? Would there be an alternative room available?

■

■

■

■

■

Are rooms available for married couples?

Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio?

■ ■ ■ ■ ■

■ ■ ■ ■ ■

■ ■ ■ ■ ■

■ ■ ■ ■ ■

■ ■ ■ ■ ■

Are you able to influence what happens there?

A

B

C

D

E

Is there an additional member of staff whose job is to take special interest in your welfare?

■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■

Personal possessions

A

B

C

D

E

Is there a secure place where valuables can be kept?

■ ■ ■

■ ■ ■

■ ■ ■

■ ■ ■

■ ■ ■

Do the rooms have their own bathroom and toilet en suite?

If you have to share a room, are there screens for privacy, and can you meet the other person beforehand to see if you get on?

Are you able to bring some of your own furniture and personal belongings to personalise your room?

Are you able to lock the door to your room?

Are you able to have a telephone in your room?

Can you go to bed when you want to?

How often will your room be cleaned?

Can you help around the building if you want to?

Is it possible to buy items such as stamps, sweets and newspapers?

Is there a telephone that you can use in private and that meets any special requirements you may have (such as amplification)?

Does the home take responsibility for insuring residents’ possessions?

Are you allowed to bring pets with you?

14

Meals

A

B

C

D

E

Can you have your meals in your own room if you desire?

■ ■ ■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■ ■ ■

Personal care

A

B

C

D

E

Can you have a say in the way you are looked after/helped?

■ ■ ■ ■

■ ■ ■ ■

■ ■ ■ ■

■ ■ ■ ■

■ ■ ■ ■

Would your family/friends be invited to a review of your care needs?

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

Leisure activities

A

B

C

D

E

Is there an activities co-ordinator?

■ ■ ■ ■

■ ■ ■ ■

■ ■ ■ ■

■ ■ ■ ■

■ ■ ■ ■

Is it possible to have meals other than at set times?

Are you able to have or make a snack whenever you want?

What time is the last meal of the day served?

Do today’s menus give a choice of dishes?

Do the menus seem to you to be well balanced and nutritious?

Can special diets be catered for?

Can menus include food that you particularly like?

Are the timing of meals flexible?

Can your friends and family have a say in your care plan if you would like them to?

Is there help with personal care if you require it (eg washing, bathing, going to the toilet)?

Can relatives or friends help you with personal care if you wish?

Do any of the following visit the home regularly?

• Dentist • Chiropodist • Opticians • Hairdresser/barber If your health gets worse can you continue to live there, with increased support from staff?

What aids does the home provide?

Would you be able to carry on your existing hobbies or activities?

Are there new activities that you could get involved in, are regular classes held?

Are there regular social events and activities?

15

Name of care home Care home A:.............................................................................................................................

Care home B:.............................................................................................................................

Care home C:.............................................................................................................................

Care home D:.............................................................................................................................

Care home E:.............................................................................................................................

Running of the home

A

B

C

D

E

A

B

C

D

E

A

B

C

D

E

Is there a regular (eg monthly) Residents and/or Relatives meeting?

Who runs the home?

Are they the owner or manager?

How long have they been running it?

When can they be contacted? What happens if you need to contact them outside of their normal working hours?

How many residents are there?

What arrangements are there in place for making sure that people are safe in the event of a fire?

How many staff are there on duty?

• In the morning?

• In the afternoon?

• In the evening?

• At night?

How many staff have left and how many new staff have they had in the last year?

Are staff suitably qualified and experienced?

Are night staff awake or on call?

What qualifications do staff have?

What training do staff receive?

Religion Does the home have facilities or services to enable your spiritual and cultural needs to be met?

16

Visitors

A

B

C

D

E

A

B

C

D

E

A

B

C

D

E

Are there specific visiting times or can family and friends visit without restriction?

Will you be able to spend time with your friends and family in private?

Can you make and/or offer your visitors a drink or snack?

Can visitors stay for a meal?

Terms and conditions Is there a written contract?

Are you able to see a copy before moving in?

Can you have a trial period, and how long will this last?

If you decide that you no longer want to stay there how much notice would you need to give?

What is the weekly charge for the care you need?

What does this charge cover?

Are there any additional charges payable, and, if so, what do these cover?

Are fees payable in advance or arrears, and are they payable weekly or monthly?

How often do the fees increase, and how is this increase decided?

What happens to your room if you have to go into hospital?

In what circumstances might you be asked to leave the home?

Does the home accept the fee rates paid by Doncaster Council? If not will a top-up be payable?

What happens if you run out of funds?

Problems What happens if you are unhappy after you have moved in?

How do you make a complaint?

How can you make a compliment or a suggestion if you would like something to be changed?

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Healthwatch Doncaster Healthwatch Doncaster is an independent organisation working with Doncaster people and communities to give them a stronger voice and help get the best out of our local health and social care services. Whether it’s improving the services today or helping to shape them for tomorrow, Healthwatch could help signpost you to service providers, providing them with information about your choices and support those who may wish to complain when things go wrong with NHS services.

DrewDalesHome Care Services Provide: • Quality tailored care for you, in your own home •A relevant tailored service that is suitable for your needs.

•E mployees that ensure you, the customer, are given the best care at all times.

• A value for money service.

• All staff are DBS checked and fully trained.

CARE - RESPECT - TRUST - FRIENDSHIP - UNDERSTANDING WE BELIEVE IN EXCELLENT CARE FOR EVERYONE

You can visit the Healthwatch Doncaster team at 36 Duke Street, Doncaster, DN1 3EA or the website: http://www.healthwatchdoncaster.org.uk.

Alternately, you can contact the team by telephone: 01302 378935 or via email: info@healthwatchdoncaster.org.uk

Services Available:

• personal care • medication prompts • daily checks • meal preparation • shopping package • wheelchair pushing • companionship • cleaning service • escorting to appointments • respite for families/carers • quality time for clients • night services • day trips

Orchids Care

A unique approach to personal care, tailored to each individual’s needs...

To use our services please call 01302 570729 or email sarah.orchids@btinternet.com We can answer queries over the phone or arrange a free visit to discuss options.

69 Tenter Lane, Warmsworth, Doncaster, South Yorkshire DN4 9PE A domiciliary registered company registered and governed by the Care Quality Commission.

01302 855227 - 07591 601310 homecare@drewdales.co.uk www.drewdales.co.uk

Caring is what we do best...

Not all care homes are the same, why not call in and see for yourself?

01302 725272

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The Doncaster Relatives and Residents Association The DRRA is a voluntary support group for residents in nursing homes, residential homes and long stay hospitals, and the relatives of those residents. The group holds monthly meetings at the Women’s Centre on Cleveland Street.

Meetings are held on the third Wednesday of each month, 7.00pm - 9.00pm. Of the 500,000 elderly people in the UK who live in this type of care, 2,000 are in the Doncaster area. At some time, this, and the quality of life in the homes, could affect you.

The Relatives & Residents National Association was founded in 1992 by a group of people who were relatives or close friends of elderly people in care homes.

They had experienced and understood the practical and emotional difficulties relatives often encounter.

Many relatives have problems in coming to terms with the change in their own roles, for especially if they have been caring themselves for a long time. Some want to talk about their feelings of guilt. Some are concerned when care is not what they had expected but do not want to complain when they can see the pressures on staff. Some are worried about money.

Doncaster relatives and friends of elderly in care, decided to form our group, which launched in May 1999.

We meet each month providing: • A listening ear • Practical advice about problems • The ability to raise issues with homes, local and health authorities and Government departments • An opportunity to work with homes and others in ensuring the highest possible standards of care • A chance to join a local group • A regular contact • Information about publications, conferences and presentations • The opportunity to take part in surveys, consultations and opinion gathering.

Our meetings are also open to home managers, owners, local authorities and members of other local groups.

We actively network with Carers UK, the Alzheimer’s Society, Doncaster Partnership for Carers and Healthwatch Doncaster. Our members include nursing professionals involved in various activities, members of the Carer’s Forum and former home lay assessors. We are, and have been, consulted on many issues due to the many changes in Social Care and the Health Authority, e.g. CCG’s and their trust status, hospital mergers, Carer’s Charter, Carer’s Strategy, Doncaster Equity Plan and NHS Doncaster.

National Advice Line: 020 7359 8136 Mon - Fri: 9.30am - 4.30pm Doncaster Association: 01302 744459 or 01302 782697

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Long term, respite & day care facilities for dementia & residential care Do you know you might be entitled to 100% social services funding?

• Home from home friendly caring environment • Full support given prior to stay • Trial stays available • Respite care & emergency admissions

• Private or DSS funded (no top up fees) • Care tailored for your specific needs • Flexible Day Care Facility. Enjoy companionship, home cooked meals and professional care

12-14 Greenfield Lane, Balby, Doncaster DN4 0PT Telephone: 01302 310295 Email: brookwood.emihome@googlemail.com www.dementiahomedoncaster.co.uk Visit us on facebook Brookwood-E-M-I-And-Residential-Care-Home

Family carers Are you a Carer?

It is recognised that the support carers provide to the person they care for on a daily basis can help that person live independently in their own home for longer. However, caring can be physically and mentally exhausting and emotionally draining.

The needs of the person being cared for can change over time, or they can decline very quickly. Before you realise it you could find yourself in a position where the person you care for is no longer able to look after themselves and, for whatever reason, you are no longer able to provide the care they need to manage on a daily basis. More often than not it is only when a crisis situation arises that carers contact social care services.

However, it’s better for all concerned to look at all the options available before a crisis arises, residential or nursing care being one option.

As a carer, considering residential or nursing care with and for the person you care for can

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be extremely difficult. You will experience many feelings during this period such as guilt because you can no longer cope, so you may feel you are letting the person you care for down. It is important to know that you can only do so much as a carer and that the emotions you are experiencing are normal. The important thing is to get support to help you and the person you care for make the right decision.

What options are available?

It is important that you and the person that you care for explore all the options available to you. Social care services can help you do this. There may be more help that can be made available in your home that will help you both, such as equipment and/or, perhaps, more regular short breaks in a residential care home for the person you care for to give you time for yourself.

It is important, where possible, to talk through the options with the person you care for. If residential care is an option,

CQC Registered

perhaps the only realistic one, there may be a residential home close by that you may wish to visit together and perhaps the person you care for would like to have a trial stay. There may be people in the home that you know. The care home staff will also be able to tell you how you can be involved and what you can expect from them. This may help you both feel better about the situation.

However, if the person you care for is reluctant to discuss the situation or you are finding it difficult to progress with the move into residential care, then you may consider talking it through with a social worker, if the person you care for has one, or your GP. There are also local organisations that can help such as the local carers centre or the branch of the Relatives and Residents Association 01302 744459 or 01302 782697.

Our aim is to provide personal care of the highest possible quality, offering complete comfort in a homely atmosphere, whilst respecting and appreciating the individual needs and wishes of each and every one of our residents. We welcome all residents and their families who wish to help us to continue to make South Moor Lodge a better place to live.

We are completely dedicated to providing a safe, secure and caring environment for every one of our residents. We recognise that entering a care home can be difficult for all concerned and we try to make the transition as easy as possible by giving any assistance that we can.

For further details and to discuss your requirements, please call Roger Stocks, the Home Manager, on 01427 891 204

South Moor Care Home Ltd

South Moor Road, Walkeringham, Doncaster, South Yorkshire DN10 4LD

Tel: 01427 891 204 • Fax: 01427 891 204 Email: southmoorlodge@jasminehealthcare.co.uk

Dawood House

Care Home and Dementia Care

Caring for those you care about Kind & caring staff • Home cooked nutritious meals • Safe & Secure • Respite available for carers needing a holiday • Many social activities •

We are a 40 bed (14 of which are ensuite) dual registered residential home with dementia care.

Facilities and services include: Physiotherapy; Independent living training; Own GP if required; Own furniture if required; Close to local shops; Near public transport; Lift and stairlift; Wheelchair access; Gardens for residents; Television point in each room.

Please contact manager, Sharon Watson.

Dawood house Residential Care Home

01302 873455 Victoria Road, Bentley DN5 0EZ.

Doncaster your health

your care

your say

Do YOU know WHAT we do?

• Collect YOUR experience/stories of health and social care services to help improve them.

• Signpost/help point you to the service that is right for you.

• Provide support in making a complaint about your NHS experience.

• Contact us on 0808 801 0391 / 01302 378935 • For NHS Complaints Advocacy phone 0808 802 3000 Doncaster ❘ 36 Duke Street ❘ Doncaster ❘ DN1 3EA

/hwdoncaster

@hwdoncaster

Residential and nursing care homes in Doncaster Home name & address

Owner

Telephone

Classification & number of permanent beds

Additional Dedicated Respite Room

Adeline House Care Home Queen Street, Thorne, Doncaster, DN8 5AQ

Four Seasons 01405 815512 Residential, Nursing Health Care Ltd 40 beds

No

Albany House 5 Woodlands Road, Woodlands, Doncaster DN6 7JX

Albany Care Limited

No

Amethyst House Sheepbridge Lane, Rossington, Doncaster, DN11 0EZ

Four Seasons Health Care (No 11) Ltd

01302 866226 Residential, Nursing

Amphion View 19 Avenue Road, Doncaster, DN2 4AQ

Amphion View Ltd

01302 595959 Residential, Residential CC (dementia)

Anchor House 11 Avenue Road, Doncaster, DN2 4AH

Authentic Care Services Ltd

Bennfield House 65 King Edward Road, Thorne, Doncaster, DN8 4DE

Mrs AP Bennett 01405 812663 Residential CC & Mr D Bennett (dementia), Nursing CC (dementia)

01302 723203 Residential, Residential CC (dementia) 40 beds

No

37 beds

No

35 beds 01302 327004 Residential

No

22 beds

No

27 beds

Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety.

Telephone: 03000 616161 Email: enquiries@cqc.org.uk

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For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.

Home name & address Benton House Gattison Lane, Rossington, Doncaster, DN11 0EZ

Owner

Union Healthcare (North) Limited

Telephone

01302 864979

Classification & number of permanent beds

Additional Dedicated Respite Room

Residential, Residential No CC (dementia), Nursing, Nursing CC (dementia) 34 beds

Brookwood EMI Home 12/14 Greenfield Lane, Balby, Doncaster DN4 0PT

Atheray Organisation Limited

Cantley Grange St Wilfrid’s Road Cantley, Doncaster, DN4 6AH

Orchard Care Homes.com Ltd

01302 310295

Residential, Residential 1 CC (dementia) 26 beds

01302 534273

Residential, Residential No CC (dementia) 40 beds

Cedars Care Home Four Seasons Health Care Cedar Road, (England) Ltd Balby, Doncaster, DN4 9HU

01302 310668

Chapel Garth Central Avenue, Bentley, Doncaster, DN5 0AR

Bestcare UK Limited (Subsidiary of Bondcare)

01302 872147

China Cottage Nursing Home 154 Owston Road, Carcroft, Doncaster, DN6 8EA

Doncaster Property Investment Fund Ltd

01302 724815

Dawood House Victoria Road, Bentley, Doncaster, DN5 0EZ

Sycamore Care Limited

01302 873455

Residential, Residential 2 CC (dementia) 66 beds Residential, Residential No CC (dementia) 34 beds Residential, Nursing, Nursing CC (dementia)

1

33 beds Residential, Residential No CC (dementia) 40 beds

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Residential and nursing care homes in Doncaster Home name & address

Owner

Dr Anderson Lodge Platinum Care East Lane, Homes Ltd Stainforth, Doncaster, DN7 5DY

Telephone

Classification & number of permanent beds

01302 350003

Residential, Residential CC (dementia), Nursing, Nursing CC (dementia)

Additional Dedicated Respite Room 1

60 beds Dunniwood Lodge 229-231 Bawtry Road, Bessacarr, Doncaster, DN4 7AL

Dunniwood Lodge (Doncaster) Ltd - Astonbrooke Care

01302 370457

Eastfield Hall & Lodge Moss Road, Askern, Doncaster, DN6 0JZ

Orchard Care Homes (3) Limited

01302 700810

Residential, Physical disabilities

1

44 beds Residential, Residential CC (dementia), Nursing, Nursing CC (dementia)

4

59 beds Elm Park Elm Park Care Home Healthcare Ltd Great North Road, Woodlands, Doncaster, DN6 7TZ

01302 725272

No

75 beds

Ernelesthorpe Manor & Lodge Cow House Lane, Armthorpe, Doncaster, DN3 3EE

Yorkshire Property Investment Fund Limited

Flower Park Care Home Rossington Street, Denaby, Doncaster, DN12 4BT

Four Seasons 01709 863327 Healthcare (England) Limited

Gattison House Gattison Lane, Rossington, DN11 0NQ

Runwood Homes Limited

26

Residential, Residential CC (dementia), Nursing, Nursing CC (dementia)

01302 834643

Residential, Residential 1 CC (dementia), Nursing, Physical disabilities 63 beds Residential, Residential CC (dementia), Nursing, Nursing CC (dementia)

No

40 beds 01302 864993

Residential, Residential CC (dementia) 36 beds

2

For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.

Home name & address

Owner

Telephone

Classification & number of permanent beds

Hatfield House Crookes Broom Lane, Hatfield, Doncaster, DN7 6JH

Ideal Carehomes Limited (Anchor Care)

01302 847570 Residential, Residential CC (dementia)

Headingley Court Headingley Way, Edlington, Doncaster, DN12 1SB

Headingley Care Centre (Edlington) Ltd (Astonbrooke Care)

01709 866610 Residential, Nursing, Young Physical Disability

Headingley Park Headingley Way, Edlington, Doncaster, DN12 1SB

Headingley Care Centre (Edlington) Ltd (Astonbrooke Care)

01709 862542 Residential, Residential CC (dementia)

Highgrove Care Home Highgrove, West Road, Mexborough, Doncaster, S64 9NL

Ladhar Group Care Homes (Crown Care II LLP)

01709 578889 Residential, Residential CC (dementia), Nursing, Nursing CC (dementia)

Lockermarsh 36 Ellison Street, Thorne, Doncaster, DN8 5LH

Susan Leigh & Stephen Oldale

Additional Dedicated Respite Room No

49 beds No

25 beds No

40 beds No

78 beds

Manor View Four Seasons Care Home Health Care 19 Manor Road, Limited Hatfield, Doncaster, DN7 6BH

01405 740777 Residential, Residential CC (dementia)

1

24 beds 01302 350877 Residential, Residential CC (dementia), Nursing, Nursing CC (dementia)

No

49 beds

27

Residential and nursing care homes in Doncaster Home name & address

Owner

Telephone

Trust Care Oaklands Limited 82 Bawtry Road, Bessacarr, Doncaster, DN4 7BQ

01302 535386

Runwood Oldfield House Homes Limited Oldfield Lane, Stainforth, Doncaster DN7 5ND

01302 351410

Owston View Lodge Road, Carcroft, Doncaster DN6 8QA

Runwood Homes Limited

01302 723368

Plantation View 255 Goodison Boulevard, Cantley, Doncaster DN4 6EJ

Runwood Homes Limited

Rock House Residential Home Bawtry Road, Tickhill, Doncaster, DN11 9EZ

Rock House Residential Home Limited

01302 750225

Roman Court Old Farm Court, Highwoods Road, Mexborough, S64 9ES

Maricare Ltd

01709 584986

Rose House Rose Grove, Church Lane, Armthorpe, Doncaster DN3 3AJ

Runwood Homes Limited

Rowena House Old Road, Conisborough, Doncaster DN12 3LX

Runwood Homes Limited

28

Classification & number of permanent beds Residential, Nursing

Additional Dedicated Respite Room No

34 beds Residential, Residential CC (dementia)

2

33 beds Residential, Residential CC (dementia)

3

36 beds 01302 539678

Residential, Residential CC (dementia)

1

27 beds Residential, Residential CC (dementia)

No

57 beds Residential, Residential No CC (dementia), Nursing, Nursing CC (dementia) 36 beds 01302 831450

Residential, Residential CC (dementia)

1

31 beds 01709 862331

Residential, Residential CC (dementia) 33 beds

No

For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.

Home name & address

Owner

Telephone

Sandrock House Residential Care Home 53 Bawtry Road, Bessacarr, Doncaster DN4 7AA

Sherwood Care Homes Ltd

01302 535634

Skellow Hall Cross Hill, Old Skellow, Doncaster, DN6 8JW

Loxley 01302 727248 Healthcare Limited (Orchard)

Residential

St Marys Nursing Home & Lodge 99 Thorne Road, Doncaster, DN1 2JT

01302 342639 Loxley Healthcare Limited (Orchard)

Residential, Nursing

Stenson Court Greenfield Lane, Balby, Doncaster.

Runwood Homes Limited

Residential, Residential CC (dementia)

Stoneacre Lodge Residential Home High Street, Dunsville, Doncaster, DN7 4BS

Seth Homes Limited

Swallow Wood Wath Road, Mexborough, Doncaster S64 9RQ

Methodist Homes

Classification & number of permanent beds Residential

Additional Dedicated Respite Room No

29 beds

01302 853122

No

29 beds No

31 beds 1

30 beds 01302 882148

Residential, Residential CC (dementia)

1

31 beds 01709 571477

Residential, Nursing

No

37 beds

HC One limited The Beeches Beech Road, Armthorpe, Doncaster, DN3 2DZ

01302 300312

The Dale Mr Valentine Residential Home Kearns & Mrs Alice Kearns Dale Road, Conisbrough, Doncaster DN12 3BZ

01709 862176

Residential, Residential CC (dementia)

No

32 beds Residential

No

14 beds

29

Residential and nursing care homes in Doncaster Home name & address

Owner

Telephone

The Laurels High Street, Norton, Doncaster, DN6 9EU

Kenneth Swales and Andre Swales

01302 709691

The Old Rectory Nursing Home Church Street, Armthorpe, Doncaster, DN3 3AD

The Old Rectory Nursing Home Doncaster Limited (Mr D Mitchell)

01302 832032

The Parklands Care Home 26 Ellison Street, Thorne, Doncaster, DN8 5LD

Parklands Care Services Limited

01405 812233

The Richmond Allendale Road, Sprotbrough, Doncaster, DN5 8BS

Ladhar Group Care Homes (Crown Care II LLP)

The Royal Care Home Queen Mary’s Road, New Rossington, Doncaster, DN11 0SN

Ladhar Group Care Homes (Crown Care II LLP)

01302 863764

Thornedene Residential Home 107 Thorne Road, Doncaster, DN2 5BE

Mr Gerald Pickup & Mrs Kathleen Pickup

01302 327307

Town Moor House 1/2 Town Moor Avenue, Doncaster, DN2 6BL

Trust Care Limited

01302 368573

30

Classification & number of permanent beds Residential, Nursing

Additional Dedicated Respite Room 1

50 beds Residential, Nursing, Physical Disabilities

No

36 beds

Residential, Residential No CC (dementia) 36 beds

01302 782735

Residential, Residential No CC (dementia), Nursing, Nursing CC (dementia) 50 beds Residential, Residential No CC (dementia), Nursing CC (dementia) 57 beds Residential

No

22 beds

Residential, Residential No CC (dementia) 28 beds

For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.

Home name & address

Owner

Telephone

Victoria Lodge 138 Thorne Road Edenthorpe, Doncaster, DN3 2LU

Braemar Care Homes

Warneford House Tenter Balk Lane, Adwick Le Street, Doncaster, DN6 7EE

Countrywide Care Homes (2) Limited

Woodlea Care Home 61 Bawtry Road, Bessacarr, Doncaster, DN4 7AD

Leeland Limited (Four Seasons)

01302 535441 Residential

Wyndthorpe Gardens High Street, Dunsville, Doncaster, DN7 4DB

Four Seasons Homes (No 6) Limited

01302 888141 Residential, Residential CC (dementia), Nursing, Nursing CC (dementia)

01302 884806

Classification & number of permanent beds

Additional Dedicated Respite Room

Residential, Residential No CC (dementia) 24 beds

01302 337111

Residential, Residential No CC (dementia), Nursing, Nursing CC (dementia) 40 beds

Wyndthorpe Hall & Four Seasons Court Care Home Homes (No 6) High Street, Limited Dunsville, Doncaster, DN7 4DB

No

30 beds

No

35 beds 01302 884650 Residential, Residential CC (dementia)

No

44 beds

Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety.

Telephone: 03000 616161 Email: enquiries@cqc.org.uk

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Residential and nursing care homes in each borough in Doncaster Area/ borough

Residential or nursing care home South

Auckley Austerfield Bawtry Bessecarr Blaxton Braithwell Branton Cantley Finningley Hayfield Green Loversall Micklebring New Rossington Old Rossington Old Cantley Stainton Tickhill Wadworth

Amethyst House P24 Benton House P25 Cantley Grange P25 Oaklands P28 Rock House P28 Royal Care Home P30 Sandrock House P29 Woodlea P31 Gattison House P26 Plantation View P28

Area/ borough

Residential or nursing care home West

Adwick-upon-Dearne Barnburgh Cadeby Clifton Conisbrough Denaby Edlington Harlington High Melton Mexborough Old Denaby Old Edlington Sprotbrough Warmsworth

The Richmond P30 The Dale P29 Headingley Court P27 Headingley Park P27 Flower Park P26 Highgrove Care Home P27 Roman Court P28 Swallow Wood P29 Rowena House P28

Urban Balby Belle Vue Bennetthorpe Clay Lane Hexthorpe Hyde Park Intake Lakeside Lower Wheatley Town Moor Wheatley Woodfield Plantation

Anchor House P24 Amphion View P24 Brookwood P25 Cedars Care Home P25 St Mary’s Nursing Home & Lodge P29 Thornedene Residential Home P30 Town Moor House P30 Stenson Court P29

Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety.

Telephone: 03000 616161 Email: enquiries@cqc.org.uk

32

For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.

Area/ borough

Residential or nursing care home

Area/ borough

North Adwick-le-Street Arksey Askern Bentley Brodsworth Burghwallis Campsall Carcroft Clayton Cusworth Fenwick Hampole & Skelbrooke Hickleton Highfield Hooton Pagnall Marr Moss Norton Owston Scawsby Scawthorpe Skellow Sutton Thorpe-in-Balne Toll Bar Woodlands York Road

Albany House P24 Chapel Garth P25 China Cottage P25 Dawood House P25 Elm Park Care Home P26 Warneford House P31 Eastfield Hall & Lodge P26 The Laurels P30 Skellow Hall P29 Owston View P28

Residential or nursing care home East

Armthorpe Barnby Dunn Braithwaite Dunscroft Dunsville Edenthorpe Fishlake Hatfield Hatfield Woodhouse Kirk Bramwith Kirk Sandall Moorends Stainforth Sykehouse Thorne

Adeline House P24 The Beeches P29 Bennfield House P24 Dr Anderson Lodge P26 Ernelsthorp Manor & Lodge P26 Hatfield House P27 Lockermarsh P27 Manor View P27 The Old Rectory P30 Stone Acre Lodge P29 Victoria Lodge P31 Wyndthorpe Gardens P31 Wyndthorpe Hall P31 Oldfield House P28 Rose House P28

Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety.

Telephone: 03000 616161 Email: enquiries@cqc.org.uk

33

Safeguarding Adults All adults have the right to be safe from harm and should be able to live free from fear of abuse, neglect and exploitation.

Vulnerable adults are being physically, psychologically, financially or sexually abused, discriminated against or neglected by others - every day.

Every day there are people who witness this and say or do nothing.

What is Abuse?

Any action or omission that harms another person - it can be: • The result of single or repeated acts • Accidental or as the result of lack of knowledge or understanding

Who is a Vulnerable Adult?

Someone: • 18 years or older • In need of extra support because they are elderly, have a learning difficulty, physical disability, sensory impairment or mental health need and is or may be unable to take care of themselves or protect themselves from harm.

What forms can abuse take?

• Physical – hitting slapping, punching, burning, pushing, kicking, locking someone in a room, threatening to harm some one

• Against the law

• Psychological –shouting, swearing, bullying, taunting, humiliating or ignoring someone, making them feel frightened or afraid

The effects of abuse on the victim are the same, whatever the intention of the perpetrator.

• Sexual – forcing someone to take part in a sexual act against their will, inappropriate touching

• Done with intent to harm

34

• Financial or material – misusing, withholding or taking someone’s money, property or other belongings, without their agreement or consent.

• Neglect or acts of Omission – leaving someone with no food, heating, or refusing to take care of personal needs, or give medication which means the person suffers

What should you do if you have concerns that you or someone you know may be at risk from abuse or is being abused?

• If anyone is injured get a doctor or ambulance

• If you think a crime has been committed contact the police straight away • Discriminatory – ill treatment or harassment based on the person’s age, gender, • You can share your concerns with your sexuality, disability, religious belief or race doctor, nurse, social or health worker, housing officer, advice centre (CAB) and • Institutional – where care practices are ask them to refer your concerns to the based on the staff or organisations needs appropriate people instead of the individuals concerned.

Where does abuse take place?

Abuse can happen anywhere: • In someone’s own home • At a carer’s home • A day centre • In nursing and care homes • In hospital or other health centres/surgeries • At work or in an educational setting • In a public place or in the community

Who abuses adults?

Anyone can be an abuser: • Partner, or family members • A friend or neighbour • A paid or volunteer carer • Paid staff, health or social care workers • Other service users, patients, residents etc.

• A stranger

• Anyone can ring the council’s Adult Contact Team for confidential advice or information • If you want you can have an advocate or representative to speak on your behalf • If you are worried about giving your name you can discuss this with the person you speak to.

What can be done about abuse?

Doncaster Safeguarding Adults Board has procedures in place to make sure that any concern or allegation of abuse is taken seriously and dealt with sensitively and professionally.

Contact Details: Police: 0114 220 2020 for reporting criminal acts.

Safeguarding Adults Unit: 01302 736296 for advice and information.

Adult Contact Team: 01302 737391 for information and Safeguarding Adults referrals.

Health Care Commission: 0845 601 3012 for concerns relating to hospital and clinic settings (including private services).

35

What should I do if I have a problem or complaint or I want to pay a compliment or make a suggestion?

If you have a problem or complaint about a care home you should try to resolve it by speaking to a member of staff at the care home first. You can also speak to the person in charge of running the home who will usually be called the manager.

The care home will have a complaints procedure which you can use to make a complaint if you need to. If you make a complaint about the care home this should not affect the attitude of staff at the care home towards you.

If you have a concern or complaint about a care home and prefer to tell someone confidentially you can tell the Care Quality Commission who will deal with your complaint:

The council is striving to provide you with quality services you deserve and to help us do this; we need you to tell us what you think about the care services you receive. You can make a complaint, compliment, comment or suggestion about the care home or the help which you have received from us.

You can do this by contacting the Complaints Team: Telephone: 01302 736000 Fax: 01302 737510 Email: comments&complaints@doncaster.gov.uk Website: www.doncaster.gov.uk

CQC National Correspondence Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Customer Services Performance Team PO Box 251, Civic Office, Waterdale, Doncaster DN1 3BU

Telephone: 03000 616161 Email: enquiries@cqc.org.uk Website: www.cqc.org.uk

You can also visit any of Doncaster Council’s Customer Service Centres, receptions and offices, or use Doncaster Link.

36

If you are not satisfied with the councils response you can contact: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Telephone: 0300 061 0614 Fax: 024 7682 0001 Text: “call back” To: 07624 804323 Email: advice@lgo.org.uk

• Day care, short and long-term respite care • 24 hour care and support • call system in all rooms • home cooking - special diets catered for • television room • outings & entertainment

Tel: 01302 327 004

11 Avenue Road, Doncaster DN2 4AH

Dr Anderson Lodge Dr Anderson Lodge is:

A Care Home with Nursing (Nursing Home) with 60 registered places.

• Older People (Over 65) - 29 Residential & Nursing places Care for elderly frail people who need help with day to day living and also have medical problems which require the attention of trained nursing staff.

• Dementia (Over 65) - 11 Residential places - 20 Nursing places

Care for older people with dementia, including Alzheimer’s disease, who need a secure environment and also have medical problems which require the attention of trained nursing staff. Care for the Elderly Mentally Ill (EMI).

East Lane, Stainforth, Doncaster, South Yorkshire DN7 5DY

Telephone: 01302 350003

ROSE FARM

CARE HOME

Styrrup

Albany House Residential Home for the Elderly including Specialist Dementia Unit Albany House is situated in the centre of Woodlands village, north of Doncaster, within a short walking distance of all amenities and bus route to Doncaster Town Centre.

Albany House provides a comfortable environment with 24 hour care from highly skilled and motivated staff.

The majority of accommodation is on the ground floor with easy access to secure well tended gardens at the rear.

Within Albany House we have a specialist facility: Albany Court, offering quality dementia care.

5 Woodlands Road, Woodlands, Doncaster DN6 7JX Tel: 01302 723203 www.albanycare.co.uk

Stoneacre Lodge Residential Care Home provides residential and dementia long term care. Provision has been made for respite care so that families can book dates well in advance. One of the main reasons behind the historical success of the Home is the dedication and commitment shown by its staff to create a very homely and warm atmosphere.

The Home is run by an excellent and reputable manager who has been with the Home for over 20 years. A good proportion of the staff have also spent a significant number of years at the Home and have gained plenty of experience at settling residents in and making them feel at ease.

The Home has 27 single bedrooms (a number with en-suites) and two twin bedrooms. It is located in the idyllic area of Dunsville with local amenities available. The Home has well tended gardens and suitable garden furniture for residents to enjoy its pleasant surroundings.

The cooks at Stoneacre Lodge provide nutritional, tasty and varied meals and desserts; all dietary needs are catered for and assistance is at hand if required.

The Home employs a dedicated activities co-coordinator and the activity sessions are designed to stimulate and engage those residents who wish to participate. There are also specially adapted communal computers that can be used for residents to stay in touch with loved ones via social messaging or video conferencing.

Telephone: 01302 882 148 Website: www.stoneacrelodge.com Email: enquiries@stoneacrelodge.com

A Quality Care Home for the Elderly 24 Hour care by our trained staff in a friendly, homely atmosphere in which the resident truly feels “at home” At Rose Farm we offer Residential care in a truly outstanding location. In addition within our ‘Garden Wing’ we cater specifically for Dementia related illnesses, all within a purpose built unit.

15 minutes from Worksop, Retford or Doncaster

Tel: (01302) 744664 www.rosefarmhome.co.uk

“Mum’s happy she found a place she could call home.

Companionship was top of my mum Dolly’s list when she felt a care home was the next step in her life. With friendship came confidence, happiness and a sense of wellbeing. In fact Mum felt completely at home.

Which home did she choose? Runwood.

They offered all the care Mum needed and the independence she loved – and of course when Mum’s happy, we’re happy too.

Runwood are here to do what we do best – care”

“Our philosophy is that we are privileged to be allowed into the lives of older people we care for”

Good quality care at a fair price ❙ Gattison House Tel: 01302 864993 ❙ Oldfield House Tel: 01302 351410 ❙ Owston View Tel: 01302 723368 Freephone:

0800 412 5660

❙P lantation View Tel: 01302 539678 ❙R ose House Tel: 01302 831450

❙ Rowena House Tel: 01709 862331 ❙ Stenson Court Tel: 01302 853122

or visit:

www.runwoodhomes.co.uk

Designed and published by: Octagon Design & Marketing Ltd, Hawks Nest Cottage, Great North Road, Bawtry, Doncaster DN10 6AB Tel: 01302 714528